EDrawings Pro Customer Service

EDrawings Pro Positive Reviews

It does what it says it can do, nice tool to have for on the goI you want to view your solid works edrawings and measure on the go with your phone, you can with this app. If it’s worth it, that’s another question but it does the job if you need to view your files on the go which is kinda cool..Twb-18Version: 9.1.0

Won’t render a large file.Any model that I try to render over 10MB won’t load. I have an iPad Pro with 1TB of storage and 16GB of ram. It’s disappointing that I paid for Edrawing pro and I’m having these issues.Thomas homagVersion: 30.3.24

Great app but bear in mind….Here's something hopefully anyone thinking of buying the app will find helpful. The app works as advertised. The only problem is because of iPad (or iPhone)'s hardware, there's a limit to the size of the assembly you can view. The loader you see in the sample pictures above is the loader that comes as a sample on the app. It is built with 60 or so parts. The app runs fine. You can fly the CAD nicely. However, I can't load my assembly which has probably 200 parts or more. The app claims low memory. So just bear that in mind when you're looking to buy this app. If you don't huge assemblies or just need to view parts, then this app works great..P.W.SVersion: 2.1.0

XY TableToday I was at a client showing how their new fixture would work using augmented reality. I had attach the marker to the machine and was checking for interferences. The machinist asked what would happen if the machine was turned on. I didn't believe the augmented reality would work, but sure enough at <= 45 rpm the fixture will rotate with the collet. I have never had any problems with this app opening a part, assembly, or eDrawing from dropbox, ftp sites, or email. The only time thiers a performance issue is when too many apps are running in the back ground..RobertconleysrVersion: 3.1.0

AR shaky?I understand the marker to place your object into the real world, but there is no functionality to keep the object in-place and hold it still so you can walk around it and view from different angles. When I was using it for an object that was 17 1/2” wide by 39” tall, I was struggling to get it in the screen because it kept having to check for the marker. Please make it so you can keep the object in the space without having to keep the marker in the camera focus the whole time. Other than that, this is great and is basically what I’m needing it to do..Dark Red KillianVersion: 5.0.0

Works greatI want to say that the app actually works just fine. It's a good app. I find it really handy for reviewing CAD data on the go. Don't let the negative reviews deter you. This is a good price for the capability you are getting. Also, the controls are well done and I find it easier to zoom/pan/rotate on a mobile device than on a desktop.Yuri.A.VVersion: 5.0.0

When it works, it works great - but it isn't working for me.EASM files are opening fine. However, my Engineer provided >SLDASM file types, which are listed in the app types that eDrawings Pro should open, and when I try after downloading it from Dropbox the app simply crashes. A bug? Also, direct Dropbox integration would be beneficial. Many apps do this now - why not have that built into the app?.Kingdaddy2000Version: 4.0.1

Now I get itI give it 4 stars because it's not user friendly. I had to do several searches and watch some videos just to find out you need to email the file to yourself or download it from some where. Now that I get it, it's a nice program..YeloninjaVersion: 2.1.0

Works just finePutting down a review just to let people know that this app works. Don't be scared away by the other reviews saying that it doesn't work. As for how well it works: The app is slightly clumsy at times and not necessarily as smooth as the full windows desktop version b/c of the phone's lesser processing power and memory/RAM, but in the end, it does the job and is very intuitive to learn. It won't take more than 5 minutes to figure out where every viewer feature is. Overall, pretty good, does its job!.UgottaplaytowinVersion: 5.0.0

Awesome app for anyone using SolidoworksGreat app! We use solidworks for our work and if you need to review a file remotely this is awesome. We even ask our clients to get this so we can share designs with them..Ronny I.Version: 7.2.7

Best tool for product demonstration.Works well with large (1000 parts) assemblies. This tool is best for product presentations to clients and other colleagues whom are not familiar with the original solid works model. Works very well on my 5c iPhone..Michael HibbardVersion: 3.2.0

Ok start but needs workThe layout could be simpler and more intuitive. would greatly enjoy if there was two changes to AR feature to showcase model to others unfamiliar to CAD. 1. allow for an option that would not require card for scaling. this would be great to show model at ease with minimal flickering from searching for card/PDF print. 2. make the barcode fit a standard business card. this would make much more sense from a mobile standpoint. phone and wallet is all you would need to showcase model to scale while on the go..PeejlifeVersion: 4.0.1

Average resultsJust bought it, and it seems to load the more simple files fine, but the more complex ones don’t seem to want to open... which are the ones I really NEED to open..MediamattVersion: 7.2.7

Next Level StuffI was impressed with this app in many ways. Then I tried the Augmented Reality. Needless to say, I was floored. Runs great on iPad Air. Heavy on memory, but I love it. You have to try this..Andy0256Version: 3.2.0

Won’t open larger filesCrashes whenever trying to open .sldasm files larger then 10 megabytes in size. Also can not explode drawings..J17h17Version: 8.1.6

Great Program !Love most things about this program, I have never had any problems opening up any file, or assembly. New features and benefits are frequently updated. Features that I am still looking for include: - Incorporate real view graphics - Ability to move/adjust parts within an assembly - Zoom in and out while maintaining X and Y orientation - Ability to store files in folders.MrBäckströmVersion: 2.1.0

Crashed first timeI got this to share an asembly with others. A modest size assy with some assembly level cuts. The app crashes every time I try to open the assy. Had to make an EASM - VERY disappointed! Also VERY disappointed with AR. What do you need a stupid marker for!!.ParadiseEngrVersion: 6.0.3

Amazing...wish can see more from distance augmented realityThis app is amazing especially the augmented reality but sometimes is a bit jittery from further distance..SubieDollVersion: 3.2.0

Great AppGreat app, drawings open flawlessly. It's a bit difficult rotating parts, but for a touch screen I'd say it's very user friendly..BJ BaughcumVersion: 3.1.0

Fixed!They added SW2019 support, all is well again! Great for showing SW files on the go!.17daysolderthannesVersion: 7.2.7

Works Just FineNo problems at all this app works perfect on the i5. Happy as can be with this purchase....DadstillhereVersion: 2.1.0

App gives low Memory warning. ?Awesome BUT! Using a iPad 2 i imported my e-drawings into the library and my ipad it self Has plenty of space on it, but the app is warning me that the memory for the app it's self is low? Why.Timmy vs DanielVersion: 2.1.0

Nice tool; works great for meI have a very complex automotive model and the app works just fine with it..NirwanaVersion: 2.0.0

Works well but needs an updateI’ve been using this app for over eight years now, and it has improved speed wise. What hasn’t been fix yet is the file management. I’d like to be able to search through my loaded models, and possibly even sort them into folders for quick access. I use Dropbox as my main cloud storage solution, and direct integration with this app would be very valuable. I’ve seen many other apps do this, so I don’t believe it’s impossible for E-drawings. This won’t be a five star app for me until those details have been changed..BmxordieVersion: 9.0.9

Great app but crashes on IPad ProIt's a great app to open Solidworks assembly while on the road and to communicate with customers and colleagues. The only problem is it crashes on my Ipad Pro with IOS 9 when rotating or zooming in on an assembly..Pierre040Version: 3.3.1

MrNot to bad of an app but is not able to use AirPlay so you can not share what you are looking at. Hopefully see another update soon.Dell CarrittVersion: 2.0.0

I like the Augmented Reality, but when will you support MBD 3D Views?Excellent tool for visualizing your 3D models when you are on the road. The augmented reality helps in selling my products to my customers. They can see them in their own settings. One big problem is that in iOS9 it's crashing a lot. Please fix the bugs. FYI, I am using iPad 4 and iPhone 6s Do you have any plans to upgrade this app to support MBD 3D Views?.RipinosuVersion: 3.3.1

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EDrawings Pro Negative Reviews

I paid for the pro version, but the measurement function is not availableI am happy that this will open the my large 3d file, but I am dismayed that the measurement tool is still unavailable despite paying for the proversion.Chaser OleferholeyVersion: 9.2.1

Barely Useless, not worth the moneyOnly useful for general viewing of parts. Measure feature is broken which was my main use. Overall app layout is meh, not many options or settings for customization, if I could get my money back I would..RedheadRampage0Version: 32.0.5027

Repeatable crashesEDrawings Pro still crashing. Does the latest iPad version go hand in hand with the WIN version that was released on 27 February 2024? My WINDOWS Laptop was crashing prior to installing the 27 February 2024 release. Now if you could get the iPad version stable I would be extremely grateful..TechSailVersion: 32.1.0077

Blank...Nothing...NadaUgh...paid for the app...attempted to open a couple of EASMs generated in SW2019...nothing...gray screen of nothing. Files opened fine in eDrawing Pro on my notebook (HP Zbook). Uploaded files to MS Teams project folder then to my iPhone cloud directory from which I tried opening with this app. NADA.Yode75Version: 9.1.0

Great Potential - Not quite there yetThis app has come in handy on several occasions when showing models to clients and for meetings. It’s a bit cumbersome and could certainly use Apple Pencil support as well as a better AR tool. Unfortunately, the UI needs a lot of work, configurations don’t load well, surface textures don’t appear, and up until last month, it no longer recognizes my files since it only supports up to 2019 and I’m already at 2020. Hopefully SolidWorks will throw some more support behind this because it does come in handy at times. Would be nice if you could export drawings as PDF’s, models as .STP or .XT, use Apple’s AR kit to show case models for customers (and include texture support), and maybe, just maybe, since we’re already paying customers, include a version that would allow for model creation and not just be a viewer. My iPad Pro handles the models and assemblies just fine and the hardware is only getting better..Wwp2181Version: 7.2.7

Need’s more featuresUI is a decade old. AR needs to be completely redone with AR kit. Needs more markup tools. Look, I get it, development is hard. Maybe you guys are focused on other projects. But it’s long over due this app gets a makeover..Seth K4231Version: 9.3.2

Cannot open solidworks files !!!!!!!!!!Have tried many ways but still cannot open any solidworks files, this is a scrap.Solidworks usersVersion: 30.1.33

WorthlessThis app is worthless for anything but viewing your drawings like a picture nothing else works on it very unhappy I spent the money on it. I won’t ever do it again.SchifferdeckerVersion: 9.4.1

The App needs to improveThe App needs to improve. When opening a big STP file, 60M around, it sticks in Rendering, and then crashes..WasqqqeVersion: 30.0.5019

Measure tool uselessNo real bells and whistles, fine. Streamlined interface, nice. Configurations and exploded views, sweet! But the reason I dropped 10 bucks on an app? The measure tool, to allow useful collaboration. Simple right? How can you screw up the measure tool? Oh, turns out it's easy. ITS TOO SMALL TO READ! Brilliant Dassault Systemes! You always seem to disappoint by botching straightforward essential functionality. Here's a tip: There's a forest before the trees..Pro failVersion: 3.3.1

Can't open your own filesI am disappointed because this was a waste of time and money. I rarely purchase apps and thought this one would be worth buying. I bought this about a week ago. Too bad there were no reviews yet for this version at the time. I emailed them about the issue on November 30th and haven't received any response yet. Their non pro app isn't even free so there's no way to try it before buying the pro version. I really hope they fix this soon cause I was really looking forward to using this..Jesus SanchezVersion: 5.0.0

Seems uselessI purchased this app a couple of years ago and it worked fine for a while. For the last year or so I have been unable to open any more solidworks files with it. The option to open with eDrawings just doesn't show up on my 6S Plus with the latest iOS. I was unsuccessful to resolve this issue despite several email communications with their customer service. It was a very useful app while it worked, I am very disappointed that it is still on sale and it doesn't work..Joe MangaVersion: 5.0.0

Waste of money until fixed, BROKEN APP!So I tried out the free version and it seemed fine. After the first update it began to run slow, especially with anything of decent size. Even section views were extremely slow and laggy. Now when I try to open a file nothing even comes up, and for some reason it swtiches them to .eprt when viewed. This app is absolutely useless until someone actually gets it fixed. Thanks for releasing a buggy, broken and useless app Dassault..... Not deserving of a single star..AouelletsVersion: 2.0.0

Not ready yetCompletely unusable. Non-stop crashing with any of my parts, assemblies, or drawings. It crashes so frequently and so badly that I can not even tell what the issues are. Very bad disappointment from a major vendor. This had great potential for showing projects to supervisors, other researches, clients, etc, but the software is just not ready. It is so disfunctional , I do not even know how to tell them what needs to be improved..Canman94Version: 2.1.0

File Compatibility IssuesOnly opens about 50% of the files I try to load. SLDPRT, SLDASM, EASM. For $10, this app doesn't deliver on the “professional” promise as often need to move to my laptop to actually show the files. The augmented reality needing a marker is not useful too, but I really don’t use that feature anyway..StephenS. MMSVersion: 6.1.0

IPad - how do you use it?I purchased this app for the iPad and cant figure out how to open a file. There is absolutely NO context sensitive help or any help menu available. For the record, i am no beginner here, ive been a solidworks user since 1997 and know this program and its edrawings viewer very well but just no way of knowing how it works. Don't bother buying it, just save yourself the frustration and wait till you are at your desktop..Veronicas SpotVersion: 2.1.0

WorthlessOnly good for looking at the provided “Sample” files. No easy way to get .sldprt or .sldasm files into the app anymore. With previous versions of the app and iOS, it was as easy as “opening in.” Now the icon for the app has disappeared from the list. You now have to save to your files in the “Files” app. eDrawings gives an error when you try to open files. Don’t waste your money on this..DePeopleSayVersion: 7.2.7

Can't open slightly large EDrawings file (60MB)Complete waste of money - went pro because their free app was crashing. Their own EDrawings files of only 60MB size crashes this app. We have tried to work with SW support but they treat us with disdain because we only have 4 seats of SW. We have seats of Solidworks and really wanted to find a platform to share models with non-SW people like managers and sales people. SW is loosing badly and this kind of horrible support (their Mac EDrawings app is the worst!) is going to drive customers away. After this experience, we are actively moving from SW to Autodesk and Onshape. Since I am the purchasing decision maker, it will happen..AmosdadVersion: 4.0.1

App won't openI was able to view the sample drawings but when I went into iTunes and added my own the app no longer opens. I removed the files, reinstalled the app, even restored my iPad but the app just won't work. I want my money back, don't waste your money on this app. I'm ready to just switch to auto desk, at least their app works. New app update, now the app opens and works with the demo drawings but as soon as you add any of your files the app crashes immediately With the newest update, I can now open a couple of my simple parts, but anything complex and it crashes immediately. Still a 1 star review.God.favoredVersion: 3.0.1

Woulda/Coulda/ShouldaThis is a perfect example of what an fail vision for an app is. You can’t use it as a “File viewer” to gain access to your cloud files(google drive or iCloud) So the only way that I’ve found to use it is attempt to find the files itself first, then hope that edrawings is listed under the apps allowed to open it. But it only actually shows up 1/2 the time. If you try to open a DWG file(it claims it can do this) the app will crash and not prompt a report to be sent..Cavediver17Version: 3.3.1

Needs more support COME ONThis application is great in theory, but in reality is hampered by the lack of support and updates. I can’t open any large assemblies with out crashing during rendering. This thing needs to get updated to work with iOS 14 come the f’ on. How much money are they earning from Solidworks subs. Spend that money to better support this app..Food Equipment CompanyVersion: 8.1.6

Importing modelsThis would be a great app if it worked. I imported 40 solid works models by email. About 4 of them opened. At that point, all disappeared including the sample files that came with the app. Most never showed on screen. I gave it 1 star because if you don't, you can't submit the review. It doesn't deserve the one star..JtcbcVersion: 2.0.0

DisappointingNot worth the time and money have to use older acad files 2004 and before and can't find how to turn layers on and off, not very useful, help documents show things that are not on the screen.Tr182 pilotVersion: 3.3.1

Worked alright but not for SLDWRKS 2016I use this to show potential clients my current skill set during interviews. Ever since I upgraded to Solidworks 2016 functionality ceased. An upgrade has not happened since 2014 so hopefully they fix this soon..Crazy_for_your_faceVersion: 3.3.1

How do you get files into eDrawings pro?Would be a useful program except for one thing, I can't get files into the library. It looks like perhaps they forgot to put that segment into the program. The few sample drawings are fun to play with, but I function beyond that is useless..Maddawg99Version: 2.0.1

WasteAs an avid solidworks user I was excited to buy this app and try it. However, The program crashes or locks up constantly. Don't waste your money. I would like to have my money back until this app actually works. Good idea, bad follow through!.Cbright71Version: 3.0.1

Waste of moneyCan't open any assembly's that have more than 100 parts. Errors says not enough memory close all open apps. Close all the apps and still don't work. There hasn't been an update in 1 year. So disappointing..The time machineVersion: 3.2.0

CrashesOpens the included models fine, but not my files. Just crashes immediately on opening..GeeharreeVersion: 31.3.0039

Pan, zoom and rotatePlease add an option to pan with one finger. Rotate on the Oxus of what’s on screen. Every time I zoom in and rotate, it flies away.Cornelius SchmittVersion: 8.1.6

Doesn't open anything.Doesn't work at all. Blank screen every time. Typical SolidWorks. And it hasn't been updated in a year!.GhfdgbjhxcbVersion: 5.0.0

Needs ImprovementThis app is in drastic need of improvement. It can be a very helpful tool, but it continuously crashes..XTCFitnessVersion: 5.0.0

No files found, and no instructionsI don't know how well it works because it doesn't find my files I have sent to my emails - even though I've saved those to several places including iCloud....Cake Kid 101Version: 4.0.1

Wont open most of my dwg filesI use my Ipad regularly in conjucntion with work I do on a personal laptop. I wanted the ability to look at and do some basic markups of dwg files on the ipad. I purchased pro version and am very disappointed..It will not open most of my dwg files which arent very big or complex.. They open fine on my laptop using draftsight64(same company)Support answered quickly , but stated there are known issues, and I could send them a file for them to check. Not what I was hoping for.. If you need something reliable... beware..Dmcgregor123Version: 3.2.0

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