Candy Crush Saga Customer ServiceKing

Candy Crush Saga Customer Service

Start playing Candy Crush Saga today – a legendary puzzle game loved by millions of players around the world.

With over a trillion levels played, this sweet match 3 puzzle game is one of the most popular mobile games of all time!

Switch and match Candies in this tasty puzzle adventure to progress to the next level for that sweet winning feeling! Solve puzzles with quick thinking and smart moves, and be rewarded with delicious rainbow-colored cascades and tasty candy combos!

Plan your moves by matching 3 or more candies in a row, using boosters wisely in order to overcome those extra sticky puzzles! Blast the chocolate and collect sweet candy across thousands of levels, guaranteed to have you craving more!

Candy Crush Saga features:

THE GAME THAT KEEPS YOU CRAVING MORE
Thousands of the best levels and puzzles in the Candy Kingdom and with more added every 2 weeks your sugar fix is never far away! 

MANY WAYS TO WIN REWARDS
Check back daily and spin the Daily Booster Wheel to receive free tasty rewards, and take part in time limited challenges to earn boosters to help you level up! 

 VARIETY OF SUGAR-COATED CHALLENGES
Sweet ways to play: Game modes including Target Score, Clear the Jelly, Collect the Ingredients and Order Mode

PLAY ALONE OR WITH FRIENDS
Get to the top of the leaderboard events and compare scores with friends and competitors!

Levels range from easy to hard for all adults to enjoy – accessible on-the-go, offline and online.
It's easy to sync the game between devices and unlock full game features when connected to the Internet or Wifi.
Follow us to get news and updates; facebook.com/CandyCrushSaga, Twitter @CandyCrushSaga, Youtube https://www.youtube.com/user/CandyCrushOfficial
Visit https://community.king.com/en/candy-crush-saga to access the Community and competitions!
Candy Crush Saga is completely free to play but some optional in-game items will require payment.
You can turn off the payment feature by disabling in-app purchases in your device’s settings.
By downloading this game you are agreeing to our terms of service; http://about.king.com/consumer-terms/terms

Do not sell my data: King shares your personal information with advertising partners to personalize ads. Learn more at https://king.com/privacyPolicy. If you wish to exercise your Do Not Sell My Data rights, you can do so by contacting us via the in game help centre or by going to https://soporto.king.com/

Have fun playing Candy Crush Saga the sweetest match 3 puzzle game around! 

If you enjoy playing Candy Crush Saga, you may also enjoy its sister puzzle games; Candy Crush Soda Saga, Candy Crush Jelly Saga and Candy Crush Friends Saga!

Candy Crush Saga App Comments & Reviews

Candy Crush Saga Positive Reviews

Like the gameI enjoy this game a lot. When I needed help and emailed them, they sent one automatic email. Stating that they’ve sent me other letters which I guarantee they have not I have checked everywhere. I replied to that letter letting them know that that was the only letter I had received. And let them know that my question was how do I change the icon from a pig icon to like a hamster or something on my profile for candy crush with my iPhone Apple? They never answered the question I could never find an answer when I searched online they said how to do it on a computer. But nothing about how to fix it on my iPhone app. Anyway as you guess the second and only the second letter I had received as an automatic letter stating my question was closed because I had not responded. Which I had responded to the one and only letter I had received. So if you ever want help from them don’t expect to ever get any because you want it’s all automatic it’s all lies and they will close the case saying they never got a response. And candy crush thanks for not helping me out so much!!.Version: 1.224.0.1

Why are there so many pop ups?!Edit June ‘23: At first the app was having a glitch where if I watched an ad it would switch to portrait mode. Fine, I just won’t watch ads. Now I open the app it starts in landscape and then auto switches to portrait. I can’t get it stay in landscape. Great. 🙄 I don’t get it, only a small portion of the pop ups are for things to buy with real money. The rest of them are all in-game garbage like challenges, and friend requests, and races, and storylines no one cares about, and wheel spins, on and on and on with the pop ups. I have to close like 10 of them before I can even get to a level when I open the game, it’s absurd. Also there needs to be a way to stop friend requests. I’m assuming the ones I’m getting are some bot thing since I’m not linked in any way from Facebook or where-ever. I don’t care about friends and the stupid banner that you can’t push away and have to sit there and see “JESSE WANTS TO BE YOUR FRIEND!!!!!” is infuriating. But I do enjoy the game and deeply appreciate that there are no forced ads. I don‘t mind that the trade off is that high levels sometimes throw you an impossible-without-a-booster level. Boosters are easy enough to get for free either through the challenges/spins or ad-watching so it doesn’t bother me..Version: 1.254.2.1

Favorite gameTo be honest, it’s the only game app I have besides Scrabble. I have played Angry Birds and occasionally have tried other games but have been playing this quite a while now. I like puzzles and to me this is a puzzle game. You can definitely get better at using the boosters and the design and ingredients in each puzzle. I get the frustrations of some reviewers, but my biggest issue is the constant pop up windows trying to get you to buy something or participate in some extra feature. Some of us just want to play the game. As far as spending money to pass levels or buy boosters, pay attention here: I am on level 13,407 and have never, not one single time, bought anything. I haven’t paid a dime for any extras like boosters or lives. I have been a tick on one level for several months before. I have passed 30 levels in a day before. Still, never cost me a penny. I used to be at the point where I would finish the levels and have to wait for updates to get new ones, but the levels got harder and I didn’t play much and got behind again. Still zero $$ ever paid. If they had an option to pay a few bucks and see fewer ads and pop ups I’d do that probably..Version: 1.248.0.1

Fascinating gameSo easy and satisfying. Really meditative for me. I play this game obsessively for weeks or months every few years when life messes with my mind by giving me big personal problems I cannot face or solve and I need something I can do that’s almost mindless but really attractive, not too challenging but still mentally stimulating, requires some low level strategy, an occasional loss with no real consequences or disappointment, very positive and super cheerful. While I’m playing this game I start subconsciously digging into my real life problem and I work a lot of stuff out. Eventually I move on with my real life & set this game aside but I admit that I looooove this game and wish there was a documentary about its creation and the people at HQ. My one word of advice if you don’t want to get frustrated and feel like you have to pay for boosters is ALWAYS glance at the objective of the level in the upper right hand corner. Each objective requires different tactics & strategy and can be beat within a few tries once you figure those out..Version: 1.217.0.3

It was fun for awhileI quit playing this game for years. Now I remember why. I win boosters for getting through a round and have 1 hour. These boosters always come when I have one life left, so I used my coins to buy more lives. Then the boosters are gone. Wrote to support repeatedly and kept getting the same message. Go to the forums. The forums complain of similar problems including your lack of support. I get that you want people to buy coins or boosters. I’m not going to do that. It seems like all of the games on Facebook are about making a buck at the expense of their players. I’m stuck on a level right now where I can’t go further unless I have boosters which I’m not going to buy. It’s much easier to move on and find another game to play. Four hard levels in a row. Really? So if you had boosters you have to use them to advance. You get stuck somewhere and it gets boring when you know you’re going to get the oops message. You need to correct something because frankly I’m ready to move on and forget playing this. I’m also looking to see if they are King games because you get people into it with no way to win after awhile. Thoroughly disappointed..Version: 1.204.0.2

Annoying issuesSo I’ve been playing this game for a while. And today again, I got a thing that said oh I got five extra lives. I was still on full on five full lives so it doesn’t do anything. So then when you get down to one or two lives it says watch a video maybe to see if you can get an extra life. I think that if you’re going to get/win five lives that it should update to higher than five lives. Because otherwise I just won five lives are even wasted. And I agree with someone else who posted that the game will make moves for you when you’ve reached the goal. There have been times when I could have gotten higher scores also, with side by side candy bombs, but it splits them up. Or when the there are two wrapped candies next to each other, that could take out rows both vertically and horizontally, and they’re split. And if you don’t beat a level, and have less than 10 bars, you have to lose a life. System gives hints, but they are not always the best move. Today alone I wasted 40 bars to win levels. So now I’m back down to two or three lives, and will have to wait for more lives so I might be able to pass this level..Version: 1.206.0.2

Still fun, but a little confusingIt’s a fun game, but it’s pretty inconsistent. You’ll be playing along easy peasy. You might cut it close sometimes, but somehow you skate by, then WHAM. You’re faced with an oddly far more difficult level that requires special power ups or crazy luck to make it past. One star lost for inconsistency in difficulty. Then... You’re constantly being compared to some random other players as if it matters that you beat them. It’s the most blatant and transparent BAIT I’ve ever seen in a game. Sadly, I bet a lot of people fall for it. It’s just silly and unnecessary. Do they actually expect you to feel satisfied by achieving slightly more than a total stranger who probably doesn’t exist. No... They’re just counting on you to take the bait and plunk a few dollars down to pass them. I won’t give this game a dime. Here’s a tip. If you get stuck and stop playing for a few days, when you come back they’ll give you a bunch of free power ups to get you through that tough level and then some, hoping you’ll get hooked. So, if you get stuck and lose all your lives on a hard level, just go back to fruit ninja or bejeweled for a few days. Then you’ll see what I mean. ; ).Version: 1.142.0

Limited And Makes You Spend Money! Doesn’t Take Stress Away!Okay, if your friends told you, “Hey play this game! It will be fun!” Then they are right. But there is more to this game than meets the eye. For example, you lost a couple of levels and you are getting better and better. But you fail just one more level and suddenly, there is a little sign that says you have no more hearts left. You can’t actually play the game until they recharge. Also, it makes you spend money on gold bars so you can use this fake money to buy spinning wheel turns or lollipop hammers on a level that is particularly hard. It is a good game, but unless you’re willing to spend 7.99 on a special pack, every single time you play, this is not recommended by me. Lastly, I just have to say that this will not swipe your stress away. It actually creates more stress because you have 2 moves left and 14 jellies! Chocolate consuming the board. Okay go ahead. Get the game. I don’t care. I’m just warning you. ChikinNuget34 out.Version: 1.172.0.1

UpdatesI want to start by saying I’ve been playing this game for a long time and I’m a huge fan. With that being said I’ve reached out several times to complain about the update that gave us the backpack. In my game there is no way to get my boosters out of the backpack. I can be stuck on a level for literally weeks with tons of boosters in there that could help me that I can’t use. Even timed boosters that I win will just stay in there. Once I win the level they will all come pouring out. Is this a gimmick by the developer to get the player to purchase boosters? If so this is really awful and not a great way to market or keep players. I have reloaded the game several times thinking it’s some kind of glitch but it just stays the same. The boosters that I win go into the backpack when I click on them to get them out it prompts me to to click on the purchase button when I do it wants me to purchase this booster that I already have. Again not fair. How can you expect anyone to beat a Nightmarishly Hard Level with no boosters? I’m disappointed and frustrated. I may have to stop playing until the issue can be resolved. I can’t really advance in levels anyway..Version: 1.168.0.3

Great game but consider some changesI downloaded this game a few days ago after having off and on (deleting and redownloading. I noticed once u get pass the first level which is just a tutorial the difficulty levels sky rocketed fast and I was struggling getting past levels at level 10. It’s so frustrating when your confident in your ability to pass the level you’ve been struggling on and the game gives u bad switches and the actual game has to pause u to shuffle your board for below average switches and you end up having to use your moves on a switch that is not benefitting you in the level and usually end up dying. I think this happens more than you guys at your headquarters are aware for me it’s like very other level and it’s frustrating when u have two lives left and have to waste one because the game gives u bad switches. I think I would enjoy the game more if I didn’t have the stress of trying to preserve my lives. I definitely think that more lives for example 10 lives would be much better but I would really love if we could have unlimited lives to complete reduce that stress..Version: 1.240.0.2

Love!!I love this game! Though, I have several issues with it. Many of the very “Nightmarishly difficult” levels are impossible to pass with just the moves the game gives. You have to use gold bars or boosters to pass certain levels. Gold bars are very difficult to get unless you make a purchase or pass an event. Gold bars are only received if you are the winner. I play a game to play and I don’t want to spend money. King does not give you enough moves to pass hard levels. I noticed that some of the easier levels have more moves than the tougher ones. BTW, I am on 14,100+ level, so I know what I’m talking about. I would not mind watching an ad for gold bars. Or they need to be more generous giving gold bars. Many of my friends have given up on this game and I’m getting close to doing the same. My other issue which recently started is INAPPROPRIATE ADS…porn like. King should not have these types of ads. I agree with another reviewer about the loudness of some of the ads, which I can’t close. King, please listen to the players and change these problems..Version: 1.257.0.1

Very addictive game, can be frustratingI really like the game most of the time. I have been playing for a couple months and it can be addictive. Many of the levels are fun and you do need some strategies. But there is a major flaw to the game, and that is sometimes you and your gameplay don’t matter in it one bit. You will win or lose the level regardless of what you do. I have had levels when I made 1 or 2 simple moves and everything seems to blowup and I completed it. I didn’t even really look at the level yet and have 40 moves left. Other levels, I have played for 5 days straight with no possibility of success and then you just have to wait for lives. I have literally played all 5 lives with only 1 move possible and get nowhere to beating it. Doesn’t matter your strategy or skill, just bad luck...but for days. That is annoying. The other day, I had a puzzle I tried 50+ times over a couple days. I tried boosters, etc. Then the next morning I woke up, first try lucky move after lucky move and beat the level with several moves left. Kind of annoying. The computer could literally play without you..Version: 1.177.1.3

Great game, but watch your pocketsI love Candy Crush! I hate how they nickel and dime you with the gold bars and power ups! One day it’s 60 bars to fill up then they drop that to 30 bars for the same price because people are willing to pay. I don’t think they care about anything but that bottom dollar. They need to add an extra step in the process when adding life or hours for life because one mistake and your done. Basically a “are you sure” button to make sure you want to make that transaction. This added feature could be helpful to do many I’m sure. Candy Crush gets over on many with this function. It is ridiculous how they keep going up on the prices of things. I recommend people stop spending so much money so they can drive these prices back to a more reasonable price. I am losing interest in. Candy Crush because I can’t afford to play at times and the prices Lee rising. I have spent a significant amount and don’t plan to spend anymore because I feel they are taking advantage of people..Version: 1.166.0.4

I hate that I love it...I read the previous review that had a love-hate relationship with this game, and I completely agree. It is incredibly addicting, but it would be more fun to play if the app designers gave in a little bit and gave people more for their money (1) increase the total number of gold bars that you can buy in your piggy bank (30? Seriously?) without raising the price. It would be nice if you also earned gold bars after you completed so many levels on your first try instead of just boosters. And yes on the daily spin “jackpot!” Why put it on there if you are never going to win? I also think you shouldn’t lose a move when you use a booster - if I’m down to my last move and I’ve got two color bottoms on the game board, I should be able to use up the boosters before I lose my moves to see if that helps clear the board. So small changes would go a long way. People would still spend money on the app. I think people would spend more money if we were getting more things for free occasionally. But it’s crack, so that’s why I rated it four stars😉.Version: 1.137

Waiting for cherries to fall “GLITCH”Three or four different times on different levels I have watched the board clear multiple times and especially the row directly under the treat machine clear as well. No cherries ever dropped. So there goes my win streak. I beat every level on the first try “with boosters obviously” no $ ever have I spent on this “free” game. But time is money. Never the less. After loosing the level due to the ingredients not coming out, I closed the game and checked for an update. There was one. I installed the update. Re opened the game and continued. Low and behold the cherries dropped right away. And voila, back to the winning streak. I know this is just a stupid free game and in the grand scheme of things it means nothing. Especially to complain to an ear that doesn’t even care or want to do much accept keeping you hooked and hope you drop some $ on their addicting product which I will never do. So after writing this review I will reopen the game to continue and the level will drop the cherries and I will move on. Just venting to see if anyone else is experiencing the same thing. “CRUSH ON”.Version: 1.244.0.1

Ridiculously easy.Ok, I remember first downloading this game 4 years ago as a way to kill some time when I worked as a home health aide while my patient would nap or sleep overnight. It wasn’t that easy, I even spent a few bucks on things to get past certain levels. After a while and a thousand levels, I deleted the app. That was 3 years ago. Fast forward to last week. I was sick with COVID and was going crazy having to quarantine and needed to kill time so after seeing a million commercials on cable I downloaded the app again. I got as far as level 317 before I deleted it again. At first it was fun, winning every level without running out of lives, barely losing any lives at all. Then the nightmarishly hard levels started showing and I figured I’d lose a lot of them, need to request lives from friends... when you can finish these levels with 20 moves to spare, it gets a little boring, honestly. Don’t get me wrong if I’m in an airport and need to kill a few hours, it would probably make time go by. Maybe it’s just me, but I like a challenge. Having a winning streak like the Harlem globetrotters just isn’t fun lol..Version: 1.193.0.2

Don’t upgrade your phone!Well since most cell phones are lease now, you are locked in to upgrade or pay for a lease that goes no where or buy your phone that you’ve paid on for 2 years... anyway... disappointed that when I did upgrade and I loaded phone from a back up, my bonus speckle ball, lollipops, wheels, etc that start at beginning of each game were all gone. I had saved 100’s of these to use on very hard levels. I’m at level 1002 and all my bonuses are gone. This is only candy crush game that it happened to. In candy crush soda and jelly, my game bonuses were saved. That’s very frustrating. If I didn’t love the game, I’d stop playing. It will definitely put a damper on playing the game. Second star deducted because that stupid gold bar bank... whoo, I get to purchase bars I earned... for $2.99! Wow, what a deal!!...NOT! And it constantly reminds me that it’s full and I need to purchase them. And full at 60... I’ve added way more than that to bank that isn’t even counted. I’ll purchase my 1000 bars that never gets accumulated for $3?? Get real... reset the bank or make it go away completely..Version: 1.123.0

I give candy crush saga a 4 starCandy crush saga is great and all except for a few things. Candy crush will freeze on you randomly and I don’t know about you but I hate it when things get frozen! I’ve had candy crush for maybe a year or two and it always will send me adds not for updates but for downloads even though I play it constantly! This one might not be a problem for you but for me it kind of is, candy crush saga will rate you make you feel like you have to play or your score will go down and trust me you don’t want your score to go down because it’s for the whole world to see! I know I’m using a lot of exclamation marks but it’s because its kinda stressful! One more thing profiles it’s so hard to change them and their really weird for example mine is a farmer…..I think and I’m a girl! So basically they just give you a random one that you normally don’t want at all another example is my little brothers, his profile is a panda that doesn’t even look cute. He hates his profile. Which is why I give candy crush saga 4 stars..Version: 1.238.0.4

It’s fun, but......Four stars for entertainment value. I enjoy the mental challenge of the harder levels, it is a stimulating way to pass the time. This game also can be infuriating at times, for two main reasons: 1) they are CONSTANTLY trying to get you to buy things, which are outrageously priced for any game in general, but most especially for a puzzle game. I know where the shop button is, if I want something I’ll buy it. 2) you only get 5 lives. Once you get to the much harder levels, it’s very easy to blow through five lives very fast. The problem here is that each life takes HALF AN HOUR to regenerate. C’mon guys, I don’t give a crap about your challenges, competitions, or other “features”. I just want to enjoy the puzzles, and I can’t even get started with five lives (takes about 10 minutes to play) before you ban me for three hours. Why there isn’t a “free play” option I do not know, but someone in the developing office needs to get on that one, STAT! The “buy $150 real dollars of gold for 6hrs of limitless lives” is absolute bullsh*t and is very much overcharging for something basically worthless..Version: 1.177.1.3

Great gameI love this game!!!!.Version: 1.140.0

AddictedI love candy crush! Usually playing it whenever I get the chance to.. x.Version: 1.140.0

To all the mothersGo be with your children stop playing candy crush.Version: 1.207.0.2

AddictiveSuper fun when you have time to kill A+.Version: 1.108.1

Fun!Great stress reliever!!!.Version: 1.127.0

I don't knowGood game and it pass time.Version: 1.125.1

Can not use games from envelopeMany problems. No facebook you erased my progress also now no facebook but the envelope on left hand side with a number I tap it push accept. But I cannot use the game. It reduces the number but gives me no game. You broke game. Fix it.Version: 1.196.1.1

GREAT GAME!!I’ve only been playing candy crush for a few days but I am already HOOKED! The one thing I would complain about is that you should be able to get gold without spending any money.Version: 1.205.0.4

I love itI don’t like it.Version: 1.251.1.1

Slower gameplay?Todays update has made things very slow!! Is this a bug or intentional???.Version: 1.250.0.2

Don’t want me to winIt’s a great game but so many times I’ve seen 4 pieces fall into a row and it just disappears instead of turning into a stripped candy. Also, the game has crashed many times as during a round I'm close to winning on. And lastly, sometimes when I watch ads to get moves, my screen just turns black. It’s frustrating especially when I only need 1 or 2 more moves to win!.Version: 1.243.0.1

Smoother than others but a money pit.Not a bad game but FYI it’s pretty much pay to win. The levels get so ridiculously hard (even before lvl 100) it’s impossible to beat them without paying for more moves, power ups etc. definitely wouldn’t recommend to parents for their kids, because they’ll end up maxing out your credit card. Candy crush friends is older but way more forgiving..Version: 1.242.1.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.258.0.3


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