Turo — Better Car Rental Customer Service

Turo — Better car rental Positive Reviews

Incredible ServiceI don’t normally write these, so you know it’s either super good or super bad. In this case I was blown away with how responsive and fair minded Turo is. I rented a Tesla and paid about $1000 ahead of time. About a month before my trip, the car was unavailable due to mechanical problems or something, I’m not really sure I just got a notification that I had been refunded and my trip was canceled. I was very worried, I thought I wouldn’t be able to rent another Tesla of the same year and model (I’ve never driven one and was super stoked for this!). Luckily, it was super easy to find a help button and choose the option to speak with a customer service rep. I pressed 2 on the call to speak with someone and within 1 minute I was explaining my situation to a real human (something very important to me). Within 10 minutes I not only received confirmation of my full refund, I had also received an additional $500 of in-app credit to use towards my next rental. I was able to rent an even nicer Tesla I wouldn’t have been able to previously!!! Let’s goooo. Outstanding customer service, I highly recommend this app to anyone looking to rent a car. Much better rates than the big companies, more flexibility, AND nicer cars. And obviously from the rest of my review you can gather that they have incredible customer service that responds very quickly!.Abcbyuman2Version: 22.21.1

Fantastic Car Rental Experience with Turo!Review: ⭐️⭐️⭐️⭐️⭐️ As someone who travels frequently and appreciates convenience and flexibility, Turo has been a game-changer for me. The app interface is incredibly user-friendly, allowing me to browse and select from a wide range of vehicles easily. Whether I need a compact car for a quick city trip or a spacious SUV for a family vacation, Turo always has plenty of options available. What sets Turo apart from traditional car rental services is the personalized touch it offers. Communicating directly with the car owners through the app gives me peace of mind, and I've found them to be responsive and accommodating. Plus, the ability to choose the exact car I want, rather than settling for whatever is available at the rental counter, is a huge plus. The booking process is seamless, and I appreciate the transparent pricing and fee structure. There are no hidden surprises, and I always know exactly what to expect. The added insurance options provide an extra layer of security, which I find reassuring. Overall, Turo has exceeded my expectations in every way. It's revolutionized the way I approach car rentals, and I can't imagine going back to the traditional rental companies. If you're looking for a convenient, affordable, and hassle-free car rental experience, I highly recommend giving Turo a try!.Cedar BeaterVersion: 24.23.0

First timersWe are new to the Turo community and at first we were skeptical about renting or car to complete strangers. However after doing more research and becoming more knowledgeable about how Turo vets all renters driving backgrounds, and authenticity; gave us peace and mind about who will be responsible for our car. Being informed about their different coverage options to best fit our needs also a huge plus. The app is very easy to navigate through and with step-by-step instructions, makes it easy check in and out of each trip. We’ve only had two trips booked with our car and at the rate we’re going, i know it’ll definitely be worth the while. Why not make money off your car if you don’t need it at the moment. Before apps like lyft, Uber and now TURO came out; the number one depreciating asset was a car. But now its an investment with being able to create income to pay for your car and make profits compared to constantly putting money into it. This rating is 100% real and honest, im not being paid or influenced by incentives; apps like this are created to help create a business and earn income from nothing into something and because of that, I want to make sure this review helps other people like me who want/need the extra income to support their family..1023 stevoVersion: 23.12.1

Turo mean less hassle!!I have used Turo a few times now for family trips and when traveling with kids, ease of travel accommodations is essential. The entire process with Turo is user friendly from the beginning. The search, and selecting a car is step 1 and the details regarding specifics of each vehicle is user friendly. Fees and cost are up front and available to see, not hundreds of fees added at checkout. Prior to the trip a few minor steps to upload drivers license, etc is quick and can be done in a matter of minutes from your phone. Obtaining the car varies depending on location and host. I have been picked up and baggage claim or walked to shuttle and dropped at car. Both were seamless and zero hassle. Way less waiting and hassle than any car rental company I have ever dealt with. Beginning the trip requires documenting a few photos, again phone friendly steps and drive away! The return is as easy as returning to the prior spot and handing off the keys, and again a few pics. I typically pay for the cleaning service $20-25, I know I don’t want to wash and vacuum the car so much easier. That doesn’t mean leave trash!! Be respectful. Throw away your trash. Also, prior to each of these steps the host will send you written and often video instructions so nothing is confusing..Lje25Version: 21.11.0

What is not to love?I absolutely love Turo, so much that this review won’t do it justice. Not only is this a genius idea for a host, but it’s unbelievably convenient for a guest! We were over paying for subpar rental vehicles through Expedia and car rental companies for years until we found an unexpected need to search elsewhere. We thought we would be stranded without a car because we waited too long to book a vehicle, but Turo came to our rescue with a better deal than we could have asked for. I must admit I was skeptical during our first use, afraid of an unknown first experience. But that all changed after our first trip using Turo and we will never go back to the way we were renting previously! We had 24/7 communication with our host, pick up and drop off were so easy and convenient, and we didn’t wait in any lines after we picked up our luggage! We went straight to the airport parking lot and drove off in our beautiful, affordable rental- we felt like locals! If you are new to this app and considering using it, please do yourself a favor and go for it. You will not be disappointed- I have recommended using Turo to all of my friends and family already and encourage you to do so as well!.Kccp110Version: 20.24.0

Willing to give them another chanceUpdate: Turo reached out to refund me the difference between the original, unexpectedly cancelled reservation, and the replacement reservation I had to find. I'm still unsure whether this is standard policy or not, but this gives me reason enough to give them another chance. Original review: I booked a specific vehicle for a long road trip two months out and Turo cancelled it two weeks out, citing safety concerns with the vehicle. Unfortunately, they provide no useful help to replacing the vehicle or giving a discount, and this close to the trip, options are much more limited and prices higher. Using updateTuro is a gamble that I'm not taking again. Second experience, the Airport pickup/drop-off fee is $163. Yeah. For the price of ~3 days of car rental (give or take), you can get the vehicle dropped and picked up at the airport! /s However, the vehicle I rented gave no options other than to pick it up on airport premisis. Only in this case, the vehicle is in a remote car-share parking area on the outskirts of the airport, and I, the customer, am responsible for paying the $42 parking fee. However, Turo has an unyielding policy that, because it is within the airport grounds (which is 52 square miles, btw), the fee is valid. They could care less about customer satisfaction. But they assured me that they wish they could help! (More sarcasm).RamenReconVersion: 24.32.0

Request an explanationSome body help me out here in case I misunderstood something. Im a fair person and try hard to write true and factual reviews according to my experiences. Im all for supporting the locally owned businesses and prefer doing business with them. So In searching for a van rental for an upcoming trip I responded to a Turo add advising me to compare the lower prices and availability on car rentals through Turo. So after getting the prices from the major auto rental company’s I down loaded the app and started my search. My shock and confusion is all the higher prices and for much older vehicles the Turo results came back to me in respect to the rental companies. I don’t get it? Why should I pay more for an older van than the cheaper prices offered by the auto rental company’s for 2023 and newer? This is not to include all the hassle Turo requires preparing a user account with selfies holding your DL and such which I wouldn’t mind complying to ….but where’s the deal? From the results I got it sure isn’t in the price and product. I gotta be missing something here. So please some body needs to help show me whats the big benefit here using Turo before I rewrite and explain this more clearly for everyone’s benefit in a 1 star review and over social media. In the mean time I guess I’ll rent from one of the rental companies..Mach2donVersion: 23.30.3

Much less Stressful than a rental agency!I was a little concerned about using Turo because not everyone is professional. Fortunately my first experience was wonderful and will plan to use Turo in the future. They encourage you to take multiple pictures of the vehicle before driving away for your protection. I would recommend taking the same pictures up PRN turning in your vehicle. That will prevent the "he said- she said." Record your mileage as well for good measure. It was just so very nice not having to deal with rental agencies and working with just one person. I was able to quickly pick up and return my vehicle at the airport. This was important to me. The person I rented the car from was so very kind and professional. He responded promptly to any questions. The vehicle was in excellent condition and very clean. I was able to secure a vehicle and have it at the airport in less than 24hrs to my arrival for much less than a rental company would charge for the same type of vehicle. I also liked picking who I would work with and knew exactly what vehicle I was getting. I have shared my experience with friends and family. They plan to also use Turo for their next vacation!.Frugalshopper22Version: 23.29.5

My 1st bad experience with Turo.Good morning! My name is Brandon and I recently rented a Jeep Compass through Turo. I’ve used Turo previously and have never had any issues until this latest rental. Upon getting the car, I was met by the owner’s next door neighbor because the owner was out of town on business. Before he handed me the keys, he notified me that the tire sensors on the front tires were inoperable. The owner never said anything to me about this. Strike one! After driving it for about a day or so, I noticed that the brakes were seriously overdue to be changed. The whole vehicle shook when I had to slow down or come to a complete stop. Strike two. On top of all of this, the rear tires kept losing tire pressure. I’m assuming that there’s a nail in the driver’s side rear tire because we had to put air in it on 5 different occasions. Strike three. I was under the assumption that vehicles rented through Turo had to go through an inspection before being rented. The owner of the Jeep Compass seems to be a nice guy, but is slacking on the upkeep of his automobile. Every time that I encountered a problem, I alerted him of the situation through the Turo app. He told me that he made an appointment to get it looked at and I hope that he is able to get everything taken care of before anyone else can rent it due to safety concerns. Thank you!.QuietCastle1984Version: 23.26.5

I love TuroTuro was a blessing in disguise several years ago when I was traveling back home to NYC from Los Angeles. I flew into Newark airport to pickup my rental from a well known car rental company. I was a Preferred Member, paid for the rental in full and in advance, and as usual I would just walk to my rental, keys inside and drive off. Not that time. For some reason they tried to get another $500 out of me, although I already paid $600 for the rental during my stay in NYC. Told them to you know what…lol. Cancelled my rental, wrote the company and demanded my refund (and got that back). I remembered hearing about Turo, downloaded the app, and booked a vehicle for the same amount of days, for only half of what I paid for the other rental, and got a better vehicle anyway 😎👍🏽 I’ve been using Turo for several years now and by far, definitely the best rental car service out there. The rental car companies that have been around for decades are my very very very last option, and that’s if Turo isn’t available in a certain areas I’m traveling to, all the Turo cars are booked during my travel and the buses/trains are all shut down…lol. Thank you Turo. Highly recommended and FIVE STARS baby!!.Azazel GreyVersion: 23.36.5

Great service provider, vehicleI do want to write a disclaimer upfront that the service and overall experience was great. My husband rented from this provider previously, which is how I was able to learn of their services. The ONLY reason I’m rating it a four and not a five is I did have some challenges with the tire pressure light and/or sensor on this particular vehicle—a gray 2021 Nissan Rogue. I did communicate upfront before leaving and denoted in the retrieval imaging process that the light was on as I picked it up and stayed on the entire trip, even after immediately taking it to the gas station to put air in it. My husband stayed with me an additional few moments to look at all wheels and tires to ensure there was no nail in it as I was driving out of DFW city limits, which was the source of our concern. The great news is, I made it successfully where I needed to and back, and communicated there was still an ongoing issue with either the tire pressure or the sensors. My understanding was the next day the vehicle was to be taken out of service until the issue was resolved. The service received from this provider was responsive, accommodating and understanding, and that deserves high marks as well. I very much plan to rent from them again..Mrs DJHVersion: 24.22.0

Turo amazing car rentalSomeone recommended Turo to me when I was trying to rent a car from an opposite car renting place you know the traditional one and it changed my life to be part of Turo, other companies would say too bad so sad go away, Turo went the extra mile and said we will do whatever it takes to help you out if you are not in the wrong right away my rental perfect and then the second rental not so perfect but with Turo, they made it happen again but once again, the host was not so good and honest about their car and it was like a accident waiting to happen. I let Turo know and they came to my rescue. They didn’t turn a blind eye when they could’ve, they made it right. They did it fast and completely mind blown with the amazing customer service. They provided me. The two host weren’t so good but the last one that I have right now is so phenomenally amazing going above and beyond. Even though car rental companies, the traditional ones mess up, they don’t help to make up for their mistakes, their actual own mistake but Turo is the company to rent from. They have your back definitely can count on them. I will be recommending Turo to anyone..Jon kaneVersion: 24.11.0

Not a good experience at airportIt was my first time using Turo, I booked a car to pick up at the airport. Overall the app experience was disappointing. My host (it was rated as “all-star host”) didn’t rely my messages. I didn’t get any instructions how to pick up the car the day before my rent, and I contacted the host, no replies. So I used live chat support, then it asked me to call another support phone line and then the support person made a call on my behalf to the host and then the host called me. The host seems a bit impatient and started with “what was your issue?” I don’t understand why the support process has to be that complicated and I don’t feel comfortable to be in that position to talk to the host. Eventually I got my instruction until 1 hour before I picked up. And I have to pay for the parking fee first to get out of the garage. The car is clean, but the condition is just okay (I did take photo). And the checkout process is like Zipcar asked me to take lots of photos. Overall speaking, I don’t see the benefit of using this app at the airport. rental is not cheaper, pick up is not really faster (I have to walk far away compare with car rental counter), checkout is slower. Maybe it’s more for local use like Zipcar. For picking up at the airport I had a bad experience..JayHatseattleVersion: 24.40.0

So far, so good. The app is mostly self-explanatory.However, my app is not able to show me a guest’s identity data, so I am not able to verify guest’s identity before a trip. I have already contacted support two times, and each time,I was advised to refresh the app, and or use the website. I have tried that, but the app still doesn’t show me the id data that I may confirm from guest identity card. Also customers are increasingly complaining that the airport pickup location is too far. Some guests who are familiar with the airport want to pickup from the airport short term parking or garage. The three Turo assigned pick up terminals A, B and C appears to be understood by many people, including Turo support and customer service who think that Turo can park at any parking lot at Nashville International Airport. But my understanding is that Turo is prohibited from parking at Parking Garage 1 and 2. This misunderstanding has resulted to the poor ratings and not so good language used on some of us hosts. I suggest that guests reviews regarding inconvenience of picking a vehicle because of distance MUST NOT be regarded by Turo as a complaint against a host; such ratings need to be discarded..BossuahVersion: 23.37.1

Used Turo many times!Turo is definitely a wonderful and convenient app for anyone trying to rent a car for a short period or long period. The app is very user friendly and super easy to navigate through. You don’t get all of the unexpected fees or security deposit requests as you do with other big name car rentals (Enterprise, Avis, Hertz, etc.). They give you many options to add on if you would like for a decent fee that I can’t complain about. The best feature is that there customer service agents at turo and most of the people that I have rented through are very friendly and helpful, they have sent me coupons to make up for any inconvenience that are always greatly appreciated. I would say the only downfall to Turo is that whoever you rent from can leave reviews about you where they can lie about what kind of a renter you are and turo really doesn’t do anything about it nor even dare to remove a comment that could make you look bad. I thought they would at least look into it and attempt to rectify the situation but nope. Overall, I do recommend Turo app if your in need of a rental. At least give them a try when your looking around and pricing car rentals out..Always LylyVersion: 23.23.1

Hope it spread all over the worldThis is like the "uber" or the "airbnb" of car rentals!.Roberto ChioccaVersion: 17.41.0

Best app to rent vehicleEasy to use and good way to find good cars.Ujjwal2509Version: 17.41.0

No line upsAwesome so far. So glad this exists and works!.Radish47Version: 17.41.0

Frais de voyageLes frais de plus de. 200$ pour une journée est exagérer.Frank de tank 1976Version: 24.26.1

Very user friendlyFirst time using and everything was easy to understand from registration to finding a car. Highly recommend.Didi2424!Version: 23.31.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.20.0

Turo — Better car rental Negative Reviews

Bad updates ruin great apps!Starting March 26th this app is requiring every host to automatically accept EVERY request. This app is NOT my primary job and I only have one vehicle on here. I might have to stop listing it since I can’t make this side income a primary one. I have mentioned great updates in the past that could fix this issue. I have been ignored. I already drive this vehicle over 100 miles on my days off (ONE WAY) to make a little extra money to help make the payments. I mentioned giving a minimum and maximum miles from my “home” delivery location. I have also mentioned limiting the drive time to drop off this unit. Ex: I get lots of requests from Columbus, Ohio. This drive time is a couple minutes short of THREE HOURS away from me one way (6 hours to drop off and another 6 hours to pick up). I live 1 hour from Charleston, WV and only have two drop off locations to choose from. Parkersburg, WV is also an hour away and they have no drop off locations, so anyone renting there would have to pay the same $120 delivery fee. Having an address or pinpointing it on a map would be a couple of great alternatives. Having a maximum delivery distance and delivery time would also be great! Neither of these features have come to fruition. TURO! WHAT ARE YOU DOING?! This isn’t making this easier on me or many others trying to use this app that used to be pretty good. I also think their fees are much higher than they should be. A flat fee with awesome coverage would help out..Saucy no 1Version: 24.9.0

Horrible customer serviceI never write poor reviews, I think it’s unfair to judge an app so harshly over something that can be talked about with customer service. That being said, I went through Turo’s customer service THREE times before I had to move onto another app. While Turo has some great features, it’s customer service line member did nothing to help. I provided all of my valid information and was not yet approved to rent a car for some reason. I talked to customer service and was told I would get an email in about an hour resolving the issue but it might be a little longer. I totally understand things needing to take longer, it’s a delicate process. However two hours later and I was getting anxious because I needed a car that day. I messaged agin asking for an update. All I was told was that they will “expedite further”. I messaged back after thirty minutes to a third member and asked if I could get a status check and how much longer it would be. She told me another HOUR. Right now it’s been FIVE HOURS since my first time reaching out and I still haven’t heard anything back. Not to mention customer service had typos and seemed all around impersonal and unprofessional. Treated me like I just needed to be shut up. I wish I could add pictures of the conversation but I was so shocked how I was being treated after being so patient. I wish I could say better things as I heard highly of this app. I hope other have a better experience than me..FujrdbjuxcVersion: 23.47.1

Don’t waste your time!Although the ending result was being able to get a replacement vehicle, the steps to get there were absolutely insane! It took me seven hours to get a replacement vehicle after the original host became unresponsive when a light on the dashboard came on, there was a burning oil smaell coming from underneath the hood and the vehicle wouldn’t get up to speed! Turo expected me to download and create an account with Uber, in order to get around after I was informed that I’d get a replacement vehicle. I did not do this and informed them I was told they’d get me a replacement from a different host—not have to go through Uber! This drained our last night in Orlando by working on this problem for seven hours, including dealing with a third party company that Turo uses to tow the first vehicle. The host would not respond to provide me an address to share w/ the towing company on where to take his vehicle to. Our first time going to Disney during the holidays was supposed to be stress free and it was far from that after the host became unresponsive. The second host that offered their vehicle was misinformed about which airport I needed to leave the vehicle at, in order to fly home; therefore almost backed out to let me use it, up until Turo paid the extra cost. For this being my first time using Turo, I do not feel confident nor trust using the services again! Delayed time, sleep, unhappy family during our Christmas Disney vacation!!.Price wreckVersion: 21.49.1

Turo does not care when you get scammedI took a trip with Turo renting a very specific electric vehicle. The listing was ambiguous, so I followed up immediately after booking confirming it was the exact model with extended battery. When I picked up the car it was the standard battery which affects both range and performance numbers, lowering horsepower and acceleration. The range is what I was most insulted over, I specifically mentioned I was road tripping and the loss of 20kwh battery space made us charge more often and limited the use of the vehicle at destination. We went to a place that only had level 2 charging but if we had the extra capacity this would not have been a difficulty. Instead we had to take taxis while we let the car sit to charge at 7kw/h. Turo didn’t care, at all. They refused to even engage with me until I combed their terms and conditions and found the very specific way you have to complain to them to get a response. They told me that because the vehicle was a premium model that it didn’t matter I was lied to over the battery size. They offered me $25 future credit. Like I would ever rent through them again. Told me I could pre-pay $375 to arbitrate, pro-tip: when you sign up for Turo send them an email saying you opt out of forced arbitration so when you get screwed you can just file small claims. All in all, Turo and Michael Dennis the owner of the standard battery Ford Mustang Mach E are scum who scam. Do not recommend. Use at your own risk..Nate H.Version: 21.49.1

Scammed by Turo HostRented a car for a 4 day trip. Took pictures of the ext and int of the car as instructed by Turo. About 15 minutes into the drive the engine light came on, so I pulled over, messaged the host, and called Turo. Turo support said that this was likely an emissions light and I could either continue to drive the car, or I could return it. They also said that because the engine light came on at the beginning of my trip that I would not be held liable for it, since the issue would have occurred before I picked up the vehicle. I continued the trip, but two days after I returned the car I was hit with a damage claim, stating that the muffler assembly had been damaged and that repairs would cost thousands of dollars. I repeatedly messaged Turo support, getting a new agent every single time, asking them to reference the call with their support team, which they refused to do, and refused to provide me with the recording of that call. When they finally sent over the repair bill I noticed drastic up charges for the parts that the host claimed needed repairing, and sent over multiple listing from the car manufacturer with cheaper costs, which would save well over $1,000. Turo basically emailed back and said this wasn’t their problem and they used a third party assessor and wouldn’t adjust claims unless contacted by an attorney. Go rent with an actual rental car service that has integrity and isn’t looking to support hosts who are scamming users to fix their cars..User#28373829Version: 23.36.5

Worst Car Rental App Ever‼️‼️‼️So I signed up for this app because the idea behind it seemed pretty intriguing. I travel a lot both for work and for family outings so renting a car to avoid adding extra mileage on my car is usually the route I take. With that being said I downloaded this app and attempted to rent a car but was denied. I wasn’t given an explanation from the app & after several & I mean SEVERAL attempts to reach out to the Turo support team I finally received an email MONTHS later & they were extremely vague about why I was being denied. The only thing I was my account was banned. I was soo confused because I had never used the app before & I’m a CDL trucker with a clean driving record so there was absolutely no reasoning for my account to have been denied. I til this day have no explanation for my account being banned & they never responded after that email so you can only imagine how bad their customer service is. I new a coworker that used the service once and got scammed by the host with bogus claims of “damages” to the rental car despite the fact that my coworker sent pictures of the condition he left the car in. But without question the app deducted several hundreds of dollars for bogus claims of artificial damages to the rental. From my understanding my coworker is lawyering up to sue both the host and the app. All in all I would never recommend this app to anyone. I just go threw a legitimate car rental service like Enterprise or Budget Rentals.Dean HL.Version: 24.27.1

I am a hostI am a turo host who has 3 cars and has been on the platform for a year and a half. I love the idea of this app and the opportunities it gives people. So why a 1 star? Because Turo doesn’t care about their hosts. One of my cars were involved in a minor accident and turo has been giving me issues the entire time. This isn’t the first time either, but this time is by far the worst. I have been waiting for over a month with not one word about when they are going to be sending the money to fix my car per their insurance agreement. Not a single word from them. I have called them 50 times, each time being told I will receive a call back that I never get. I have emailed them over 100 times about this. I have called and spoken to multiple managers who all tell me they are putting me on priority to get this situation resolved but yet nothing ever gets done. Still no emails, still no word. I am currently losing money on an investment I made simply because this company cannot look at an email and send the funds to do what they promised. They don’t even have a claims department phone number for their hosts, only guests! I am very seriously considering closing down my turo business and selling my cars because I refuse to do business with an organization that doesn’t even respect their partners enough to stand by what they say and to do it in a timely manner. I’m sick and tired of how this company mistreats their hosts, as I’m sure other hosts are..J716263Version: 24.9.0

Worst car rental service everI tried using TURO for the first time last weekend. Being my first time renting there was a lot of information I didn’t have as a first time renter. My first booking was a no show. No response. I gave Turo a second chance and booked another car same day. TURO has so far charged my card over $1000 days after I returned the vehicle. This is for a weekend. There is no Live agent to talk to with billing disputes. Imagine the frustration I have been going through the whole week. Host can accuse you of every violation days after your trip is over. Plant stuff in the car. Take pictures and TURO will honor what they said based on pictures received days later. As a user I have been exploited and not heard. All the chat agents I have messaged asked for before pictures of every inch of the car. Which I only took 3 pictures per the live agent I was talking to at time of pickup. I was charged a smoking violation 72hours after returning the car. I have never smoked a day in my life. I have no way of proving that the host is lying to get money from me. I was also charged for cleaning violations when I received the car dirty from Host(RED) Before you have a chance to review or dispute a violation they automatically debit your account. I am currently waiting to hear back from all the emails i have sent. Being a person that rented from traditional rentals this App has so far been my worst nightmare. I need to talk to someone to that will listen..Mrs WoodeVersion: 22.42.1

Don’t be a host!I loved Turo for over a year and recommended it to so many people. After four months as a host I know the truth. Rent out your junky extra car but not your personal vehicle. Guests can be hit or miss like anything but the Turo customer support will screw over the host every time. Reimbursements have been impossible to get and I’ve lost out on over $200 for mileage driven, tolls, and empty fuel tank. Had all the appropriate pictures taken through the app and still get denied. How is this legal? Car returned dirty inside and out with dents in my leather seats on a 24 hour rental and the company denied any compensation. Pictures showed it was just detailed and washed. If you care about your car don’t rent it out on Turo. Turo will side with the guest every time. And if they don’t respond you don’t get paid. Why am I assumed to be lying and the party who won’t respond is sided with? I’m the one with photographic evidence. Update: Turo did not respond to the email I sent after their reply here. They also never reviewed the escalation. Clearly just trying to save face and not serious about fixing anything. Guest chose to pay after I took matters into my own hands. Thanks for nothing. I shouldn’t have to harass guests to receive payments. Being told very nicely that “we don’t believe you and think you are a liar” was a wonderful experience that I will look forward to never having again. Hope your company goes out of business you jerks..Pepsi cola ;]Version: 24.3.1

Absolutely Terrible EVERYTHING!Terrible company! They will say you did damage to the car when pictures clearly show otherwise! I had the worst experience with this company!! And still dealing with it as I’m writing this. I’ve rented hundreds of times in my life and I want to make sure no one else has to go through what I did. The host controls everything and you have no rights as the renter/guest. My host changed the pickup location right when I landed. The location was at a haunted house parking lot in a dark, muddy in the middle of no where location. Couldn’t take any before pictures because it was so dark. I drove the car for 3 days and basically had it parked most of the tine away from other cars because I was working in a small town in Indiana. I returned the car at the original location and took my pictures of the car that clearly shows nothing wrong with the car! Here’s the best part, the host messages me and asks me if I hit the car on anything in the whole driver side of the car? I said no, look at the pictures I took. Well it doesn’t matter what pictures I took, the host has all the power to make a claim and say I did it. That’s what she did! I got the basic coverage and it states I am liable even if it’s not my fault!!! I would have to pay 3k out of pocket for something I didn’t even do! I’m still dealing with this and just want to make sure you watch out for this company, they will screw you over big time!!!.MAX GERHARDVersion: 21.46.7

Turo “super host” scammed my girlfriend’s elderly Asian American motherI’ve used Turo in the past and have had mixed experiences. However I will never use this company again due to the recent experience my girlfriend’s elderly Asian American Mom had being scammed on the app and taken advantage of by a complete jerk. They thought they rented a Mercedes Benz by a super host user named Vidas J. The car had decent ratings when they picked the car up at the airport on Christmas Eve the car had severe exterior damage that looked like rust. It looked like a drug dealer’s car and nothing like the photos. The super host mentioned “sun damage” in the footnote of the posting but they had no idea it would look the way it did based on the windshield. There were cracks on the windshield and the tire sensor was out. Since it was Christmas Eve they had no choice but to take the car in order to get to their family. They took a ton of pictures of all the damage on the car to ensure they wouldn’t be blamed. To make matters worse the “super host” tried to intimidate them and shake them down for new “cracks on the windshield” and the tire sensor being broken. Can you imagine! I will never use Turo again and will tell everyone I know not to use Turo again. Turo support did nothing to help and didn’t have a person to contact. The super host was able to call and prevent us from eating the experience and gave my girlfriend’s Mom a 1 star. They felt threatened and taken advantage. Never use Turo.James VondoVersion: 22.50.3

Refused full refund, with partial refund to travel credit that I cannot use.I am blown away at the fraudulent practices I have witnessed on this app. I am in need of a rental after my car and it’s contents were stolen. I reserved a car with a total cost of over $280. The car was for commuting to and from work. I didn’t really have the $ to spend but have to work and Turo was more economical than two uber rides each day. Since my car was stolen, my license has passed its expiration date, so I took a day off work; and since Alabama has a 60 day grace period in which my license is still valid, I was using the first day of my rental to go renew my valid license. As I was leaving to pick up my rental, I get a notification that due to issues with expired license and photos that Turo was canceling my rental and only refunding $150 of the $280 rental that THEY wouldn’t allow me to check in to. There policy CLEARLY STATES that if they cancel the trip a full refund will be issued immediately. Even with screenshots of the notification, their own policy, and information from Alabama’s DMV website they said their partial refund was final. And the real kicker is that refund was issued as travel credit that I can neither access as cash or redeem for a rental, so in reality they have refunded NOTHING, leaving me with absolutely no transportation to work. BEWARE, the policy that is written to make you comfortable using the app is NOT the policy they follow in reality..ShimmyshimersonVersion: 24.46.0

Worst car rentalUPDATE: To think that these people wrote back on the review to say I should email them to solve the problem, I really thought they were going to but like I said they just did that to save face and didn’t even bother responding back to my email. Save your money, because company like this love to act like they care when truly they ware unwilling to do anything to help the customer in need. This is truly the worst car rental company ever. I had a friend who even told me not to use them but I didn’t listen. I had a rental that I was going to get for my birthday in which my host canceled whiles I had a thirty minute grace period. I was LIVID due to being in another state with no way of getting to my destination. All I received was a notification stating the I CANCELLED so that it looks better for the company. I called them because they took a cancellation fee from my account when I WASN’T the one that cancelled. I decided to give them a call in WHICH they all claimed that I will receive my refund but now all of a sudden it’s not going through. They decided to tell me in two business days I’m supposed to receive an email, in which I haven’t received any email or call of any sort about my refund and issues I encountered with this company. This is the worst thing one can do to a valuable customer. Please don’t waste your time on a company like this because they truly don’t care about the wrongs that they do..Lovable___33Version: 23.23.1

Worst Customer ServiceMy first (and last) rental with Turo I was charged $150 cleaning fee for having an animal in the car, which we did not. I was charged the fee without my knowledge. I was then emailed after they charged me, but never contacted about whether I actually had an animal in the car. When I tried to dispute the fee, I found you can only email or “chat” with what may or may not be a real person. I was summarily dismissed every time I tried to present my side and after 3 exchanges told my emails would not be responded to. I was told next time to contact the company “as soon as an issue arises” and provide evidence. How do I prove there was no animal in the car? How do I know there’s an issue, if they don’t let me know? The host waited until I left a 5-star review to charge me the fee. When I asked to change my review, I was told it could only be removed, but not changed. Clearly, he was covering what should have been his business expense by charging me and Turo never gave me a chance to defend myself. They just sided with him. This host came with a 5-star rating and was an “All-Star Host.” Who knows how many other people couldn’t change their positive rating to a negative one, like me. This company has the absolute worst customer service I have ever dealt with! Do your research on this company. The more I started digging around online, the more I found many other people in similar situations to mine. Rent at your own risk!.ClearlyamyrVersion: 22.16.3

Turo DOESNT COVER YOUR CARI am an All Star Host to prove my credentials & I am writing my review so all other hosts are aware of this. My car was recently stolen from the airport and Turo did not cover the damages made to my vehicle. Obviously I informed my personal insurance about my car and they automatically denied my claim due to it being parked at the airport for “commercial purposes- Turo”, therefor if it was parked at the airport for Turo, they should be the ones to cover my vehicle. I have emailed & called Turo and every time I inform them about my case, they make an excuse about “Oh let me look into your claim and I’ll give you a phone call back” & never hear from them again. All they want to do is push me away. I have paid my dues for their insurance, Liberty Mutual, and they still don’t want to cover my vehicle. It blows my mind that a company like Turo has profited so much money during the Pandemic in Hawaii, but when I comes down to coverage, it only proves my point of big corporations taking advantage of the little man. I’m still questioning as to why Turo won’t cover my vehicle’s damages made when it was stolen when Turo makes it an option to leave the car at the airport with a lockbox. Don’t give hosts the option to leave the car unattended with a lock box and not have a back up plan for when a thief comes and takes your car. Over all, poor customer service and if you want to be taken advantage of, then Turo is for you,.Orlando(;Version: 21.34.2

DO NOT RENT FROM TUROI recently rented a car from Turo and less than 24 hours before my family’s trip and reservation, the host cancelled my listing. I spent 2 hours on the phone with Turo to find me a car, which they agreed to cover the extra mile cost and extra fees of my original reservation. However, the only vehicles left that was similar to my reservation had worse gas mileage and they wouldn’t agree to discount my reservation for the extra gas spent. The replacement rental was filthy upon pick up, had sticky substances on handles in the car, and smelled the smoke. Additionally, the vehicles brakes were so bad the car shook anytime you braked, the alignment was so misaligned that the steering wheel had to be pointed left in order for the car to go straight. Then, the tires tread was so worn, the wire from the tire was showing. I contacted Turo support via chat for 1 hour, who asked me to submit photos upon ending a trip and to respond to her email with the photos to validate. They agreed and I received confirmation of the evidence, and instructed me to call Turo support. After 3 agents and 2 managers, who by the way, asked me to send the pictures for his validation once again, all they offered me was $50 Turo credit for my next reservation. I was not planning on using the app any more after the already horrendous experience so a credit was a slap in the face. HORRIBLE customer service and resolution. AVOID TURO AT ALL COSTS.Justin D. Y.Version: 24.50.1

Terrible customer serviceThe worst company I’ve ever dealt with. I made an account and everything was good to go. I ended up adding gm gf’s card on the payment information because she was paying for it and after I added her info the app said I wasn’t approved to drive. I contacted their chat team and it was so difficult to get a normal answer they just kept telling me I’m wasn’t approved and reason why I wouldn’t but they couldn’t tell me exactly why and how to fix it. I called customer service and the person I spoke with told me to contact the same chat room so I tried again and they asked me for certain documents as far as my license and a picture of me holding it. I needed up changing back the payment info (cuz I assumed that’s what it was) to my card in my name but they still needed verification on the last card even tho I changed it. Still sent in everything they needed and I got approved an hour later then 30 minutes later I wasn’t approved again. I called customer service AGAIN and the gentleman was not helpful he just kept telling me to contact the chat but nobody could tell me why it keep not approving me and when I asked to speak to a supervisor he said “he’s not going to be able to help” what kind of customer service is that?? This is the first time and last time I’ll be trying to work with them because the process of getting a rental car should not be that difficult..Do not work wirh themVersion: 21.19.5

Poor serviceI've had a few trips on Turo, and this one is the worst experience. I had a flat tire within a short period of time after picking up the Tesla. I parked the car and when I returned, the back tire was completely flat. I had to tow it to a repair shop late at night and had to wait until the morning to repair the tire. The tire was wear down so severely that the repairman couldn't plug it and needed to replace it with a new tire for safety precautions. The tow and tire ended up costing me approximately $300 (which is more than the actual trip is worth) just to maintain the host's vehicle. I was also told during my trip by a Turo customer service rep. that I would be reimbursed for all of the out of pocket cost and compensated for the time invested to maintain the host's vehicle. As of this review (2 weeks after the trip) I have not been reimbursed, and I've been getting charged for late fees/ recharge fees that resulted from the time it took to repair the vehicle. Overall condition of the car when I received it was poor. The interior side panel kept falling off, all the rims were scratched up, interior had stains and the car was due for numerous services. I take pride in taking care of all my previous host's cars with no issues. At this point I'm taking great consideration in terminating my Turo account and never having an issue like this happen again. If the $300 is too much money for them they could keep it..Jay636278Version: 23.34.9

Nice idea but still have lots for improvementHad my first Turo experience and was hoping it’d go great but instead it ruined the trip. I don’t understand why Im responsible for the airport parking garage exit fee, when the host did not specify anywhere that delivery to the airport will cause me to pay a $32 exit fee. The host parked the car in the garage around 3-4AM and my pickup wasn’t until 2pm so I had to pay a full day fee. Turo website even specifies in quotations that this information must be listed in the “Description” field of the listing and I don’t see it listed there. I contacted Customer support and they initially said they will give me a refund and to send them a photo of the receipt, which I did. But they ended up saying I still need to pay for the fee even though I’m unable to locate this information in the host’s listing. Turo is basically saying one thing online but going back on their word, essentially lying to customers. The host also lost the parking garage ticket when I dropped off the car. I ended up having to pay a $38 “lost parking garage ticket” fee because the host claimed I lost it. How do I lose a parking ticket from time of getting in the garage and getting out the car. I left the ticket in plain sight under the dash and even made sure prior to leaving the vehicle. This was my first experience, and will be my last. I definitely won’t recommend Turo to any of my friends and family..Ruined my tripVersion: 22.13.5

Terrible customer service and be careful who you rent with .First of all I was new to this. And my flight was delayed I was traveling with my toddler and didn’t even get to the car till almost 3 am. Since I was new to this app. I checked the car out on the outside seen the tires were extremely bald. Didn’t say anything. It was 3 am and everything is closed I’m traveling with my toddler. On top of that I checked the car out on the inside briefly wasn’t aware I had to check under the seats make sure everything was spotless . I mean it’s 3 am I’m with my toddler I skimmed the top interior of the car looked ok. I used the car for 4 days. Was never told I had to take pictures of the inside of the car and under the seats till I dropped off The car . Tbh I’ve used enterprise or Avis etc never had to do that. Only used Turo thinking it would be easier. But they’re not about their customers . Guys when you rent make sure you check everything from the floors to the bottom of the seats. Make sure to take pictures before you drop it off as well. They charged me a 250 fee because UNDER the seats they found particulars of who knows what . I was with my 3 year old toddler and I don’t smoke. And because I was never told BEFOREHAND and BEFORE the check out one of the things should be take pictures of every corner of the outside and inside of the car . Very unprofessional customer service ..HbfyynbVersion: 22.48.7

Absolutely UnprofessionalWhen I attempted to book my first car, I was told that I’m unable to book cars at this time. I contacted Turo via multiple chats &emails and also called them. The most recent email I received stated that they reassessed the account, but couldn’t reinstate it. I wasn’t told as to what the specific reason as to why my account couldn’t be reinstated other than it COULD BE failed background screening, violation of Turo guidelines, etc., but they couldn’t provide me with a solid reason. How can you have a system that you can’t control ? If you did, you would be able to actually review my account instead of providing a robotic response. It’s definitely not my driving record and it’s not my age because you guys accept 24 year olds and I have a clean record. The only thing I can think of is the fact that I didn’t update my driver’s license with Turo since I renewed it last month, which would most likely fall under the “failed background screening”. The fact that the decision is final as stated in the email tells me everything I need to know about the company. In the most recent email, they also stated further responses won’t be reviewed. This is unacceptable and very unprofessional. You guys need to better with your verification process with human beings instead of just relying on an artificial system that can fail at anytime. I would like to submit a complaint..KallyWinterVersion: 24.39.0

Tons of HeadachesI hate to say it but after using this app three times I’ll never be using it again. I have booked three trips on Turo and all three of them cancelled on me last minute leaving me in a tough position as all the rental car companies prices are 4 times what they would have been and Turo prices are also elevated. The third time at least Turo called me and found another vehicle for me to rent. So 4th times the charm I finally have a vehicle! Then I get the vehicle and the windshield is cracked and the tires are bald and I’m in Canada in the winter time. I end up spending $140 on chains just so I can get around and move at 30mph. I live in Colorado and I am accustom to driving in the snow, but if you have bald tires there is only so much you can do. Then to add insult to injury I return the vehicle and get more additional charges from a vindictive host. It’s absurd! I like innovative solutions and don’t particularly love rental car companies but the bottom line is a rental car company is better suited to renting cars than Turo. They have a stock of cars to pull from and they have standards to keep the vehicles in good shape. Turo has none of these things so if your car is cancelled then your are out of luck and then if you do happen to get a vehicle the vehicle I guess you just pray it’s in good condition so you can actually drive it. Then go ahead and expect a bunch of fees to be lobbed your way after the trip..Turo is the worstVersion: 22.10.1

Customer Service NightmareI almost didn’t want to write this because I don’t wanna waste any more time on this, but the customer service is the worst customer service I’ve dealt with in my entire life and that is saying a lot. I booked and picked up a car that had a damaged tire, I did not notice it but luckily my valet driver did when I reached my hotel and it was visible in my check-in photos. I spent over four hours on the phone with Turo trying to book a new vehicle and wasn’t able to get one until the following day. They made the process extremely difficult but did say that I would not be charged the difference in price as the vehicle was more expensive on a daily rate and they also offered a lift pass to go pick up the new vehicle as I had already paid to Uber to pick up the first vehicle. The second vehicle was great and I had no issues. Then I received a full bill for the second reservation (an additional $600) and never received the lift pass reimbursement. I called and tried to explain, however, they had no records of what happened and are refusing to remove the charges for the second reservation. On top of that I spent another hour on hold and they barely speak English. It goes without saying that I will never be using the service again, and I will be reporting to the Better Business Bureau as for such a large company their practices are sketchy at best..Angelina222257Version: 24.31.0

Rental Fraud in PhiladelphiaWe rented a Turo from the airport in Philly. The rental host was Eduardo. We picked up the keys from a lock box and received no instructions about the key fobs at all. We stopped at a gas station right outside of the airport for a drink and locked the car and took one of the key fobs with us. Evidently only one of the two fobs can be used to unlock the vehicle. That fob and our phones were locked in the vehicle. We had to borrow a phone and call a locksmith. We asked the host to split the $100 locksmith charge with us since he never communicated with us about the fobs. Eduardo was very rude, said it wasn’t his problem, and stopped responding to calls or texts for the remainder of our rental. Even at drop off we couldn’t get ahold of him. We gave him a 1 star review for his lack of communication and for blocking our calls while we were renting his car. We are not smokers and no one who rode with us ever smokes. The car did not smell like smoke before or after our rental. The host Eduardo was so mad about the 1 star review that he claimed we smoked in the car. We were charged a $300 cleaning fee and our account was blocked on Turo. This is not right! The man was running a scam and was mad that we left him a bad review. Up to this point, Turo has been no help. We have had a good experience with Turo in the past, but this experience has been horrible. Again the host was Eduardo in Philadelphia, PA..SethCovVersion: 22.39.5

Turo hostSo I currently am a host on Turo have been doing it for about three years now it’s a great platform to get yourself out there and get people running your car. You may have a couple people not treat your car the best but I will say it, majority of the gas to turn out to be good people that Turo customer service is awful. They are neither on the customer side nor the host side. I had trouble even getting claims completed/getting money back on wear and tear from my car that happened during the trip and then I’ve had gas say that they want to modify the trip and they go to Turo Support to get help and they can’t help them either, which makes it difficult for me because they come to me as I am Turo Support but I am just a host that Turo is a good platform. Just get better customer support it feels like they aren’t even in the country Now I’m adding on I just had a guess get a citation in my car there was $40. I did not find the citation in today and I had to pay the late fee. I try to get reimbursed from Turo and they told me that I can’t get it reimbursed because I added the late fee charge, which is very annoying because I wouldn’t have gotten this citation if the guest did not get citation I also did not get informed by the guest, which made me get a late fee will never get reimbursed for late fees, even if it is not my fault is very annoying and support team is the worst.JuanshawVersion: 24.19.0

Mehhh...With other car sharing services like Zipcar (among others) around here in San Francisco, it seems kind of ridiculous to have to pay such steep “service fees”. As an example, if you’d like to rent a car for $120 a day: You would be expected to pay an additional $30 for the minimum insurance and the an additional $112 as a “service fee” (WHAT?) With an app like Uber you still have to pay a fee however at least you essentially have a “chauffeur” driving you around for a couple days and it’s still not as expensive. On the other hand, most Turo car owners will have a mileage limit and then charge you for every miler you go over. Yes you heard that right. So not only are you driving yourself, but you’re paying per mile to continue to use the vehicle on top of the hundreds you’ve already spent on gas, mileage fees, anywhere you park, and then “service fees” to top it all off. So essentially the price to use the app is almost as much as renting the car alone. 🤦‍♂️ I would say this is a great app if you want to have the opportunity to drive a nicer car for a day. But as a practical car sharing app (the only reason I gave it an extra star), it really doesn’t give you a good bang for your buck. Turo has a great opportunity to have a truly groundbreaking business model but are missing opportunities to really catch on by having such nonsensical fees..Buckwheat MageeVersion: 20.48.0

Terrible customer serviceSo I used Turo for the 1st time in Hawaii & didn’t have a great experience. Within driving from pickup to our hotel we got a nail in one of the tires. The person we rented from was responsive but we didn’t get a replacement car till 11pm that night. We rented a convertible to enjoy a day of driving around the island to different beach locations. We were give a Honda Civic as the replacement car & charged the same exact dollar amount as the convertible. Then we had to change our plans the next day due to not having the car we originally planned on. Once I got done with my vacation I decided to contact Turo to get some type of a refund. For starters Turo doesn’t have any customer service staff you can speak with. It’s all done through a website chat. That chat took 2 hours out of my day compared to a 15 minute conversation. Turo said they would work on getting me some type of refund to accommodate this issue. After waiting 6 days, not the 2 they said it would be, I was offered a whopping $25 credit. This was & still is very frustrating. I highly recommend using car rental companies that take care of their clients compared to 3rd party apps. They have zero customer service & aren’t interested in getting repeat customers from my interactions. Hope this helps everyone from making the same mistake I did..BF1272Version: 22.20.1

Turo & upper managementDon’t waste your time I had 7 vehicles listed. My 2021 Benz c300 was totaled in a fraudulent insurance claim by a Turo customer. I proved it to them and did everything I was suppose to. A month after the incident Isaac from San Francisco some manager/ employee calls me making threats saying I’m seconds away from not being able to use Turo. I said buddy you don’t have to take me off I want nothing to do with Turo. Terrible managers terrible customer service. I had a 50k car totaled and couldn’t even get a call back except when this guy wanted to power trip and prove how important his job at Turo is. Isaac is a pathetic excuse of a employee. Rent your cars at your own risk. They will come back late damaged or might not even come back. You can guarantee they will call your insurance also when it’s suppose to be covered by travelers. I promise you after a year of renting 7 cars there is almost no profit . By the time their customers burn your Tires, run tolls, red lights etc im still paying off things that pop up daily in the mail from my one year experiences with Turo. I would recommend save your self the stress and problems it is totally not worth it to rent your vehicle on this app. They barely check people’s background until your car is wrapped around a pole. Then you can wait on hold to get in touch with India where they outsource all there calls..Big BAD isaacVersion: 22.50.3

Turo commits fraudI am a host and have Tesla. A credit card has to be on car for charging or your car can get locked from Tesla station for unpaid service. I rent my Tesla to customers and send a invoice after the trip for charging costs accurate to customer. The customer charges the car at 6pm after credit card companies close the invoice gets sent to me next day after the customer trip. I had 4 charges on my credit card Turo denied the whole trip because the last invoice came next day because I don’t have the ability to print instant invoice. They denied the other charges too with no explanation unless you call in they denied the last invoice because it came next day not instant. This is a form of fraud they allow customers to charge your credit card and deny payment based on when a credit card company issued the invoice. This is a massive loophole for customers because basically as long as you charge the host during non business hours and the invoice cannot possibly match cause the credit card company is closed till next day they have access to charging your credit card as much as they want and Turo helps in the act by making excuses for fraud. When someone has access to your credit card for charging and the agreement is Turo issues refund for charges and they don’t they are a accountable for fraud with the customer..VdubbingVersion: 23.44.1

Extremely disappointing customer serviceI’ve rented from Turo about 10 times across various states when traveling; usually it’s just for running errands or a quick day trip, but recently I rented for a longer period of time to do a bunch of jobs around the city I was working in. I took a bit of a longer weekend trip and experienced some car issues. The condition was pre-existing (risk of renting personally owned vehicles I suppose) and it took me 6 hours on the phone with 3 different departments at Turo to receive a resolution. I lost an entire day just trying to get a vehicle and get home; the final solution ended up costing me an extra $300 and I didn’t even get the same coverage of days with a new vehicle. I lost out on work and valuable time because of the inadequate system they have in place. One person could only place a request to get me roadside assistance, while another could only cancel my existing reservation but not search for a new one. They had terrible rules in place disallowing me from working on a solution while we waited 3 hours on the side of the road in hot desert heat. The first person didn’t even put out claim in correctly so we waited an hour just for their app to start searching for help. In a modern era it’s surprising that it took 3 departments and 6 hours to simply cancel a reservation and book a new one- all at my expense. I would not recommend Turo unless it’s a last resort..Alan TravelsVersion: 20.43.0

FRAUD AND RIP OFFRented a car, host refused to approve the contract stating that I was not allowed to have my secondary driver with me to pick up the car. Policy and screenshot shows different. She refused to approve and required my driver to be the primary in the app. She did not reject the reservation, but instead canceled it stating that we did not have drivers license. We have rented before and had no issue as me in a primary capacity with my secondary driver with me. followed host instructions to initiate contract with my secondary driver as the primary. Got charged twice for the contract, then I was told that because she canceled the contract I was charged a cancellation fee even though she secured a rental contract from me for the same vehicle for the same time and day pick up. we were standing outside her car and in constant communication with her as the adjustments were made. We were told by customer service that we could’ve called them to make that adjustment without issue, but due to her instruction as a host, she created an opportunity to receive two rental payments for the same time for the same vehicle from this app. This app allows host to commit fraud and with their policies, supports it. Be mindful, if you have an issue with clarity of your picture in drivers license and you get rejected, you will be charged. Regardless of you having a secondary driver pick up their policies..Amanda MetzgerVersion: 24.38.1

Abysmal customer service, misleading policies about protection plansWhat kind of car rental company makes it impossible to buy the premium protection plan?? I originally declined a protection plan, until I researched and found neither my own car insurance or credit card covers Turo. I tried to add a protection plan before my reservation started which is allowed per their website. App wouldn’t let me, website wouldn’t let me. I called, they had issues but assured me they would make it happen. When I landed at my destination my reservation had started and still no protection plan despite assurances hours before from customer service. Tried to by third party insurance and it’s not available for Turo either. I have been waiting for nearly 24 hours for a supervisor to call me, which is the only “resolution” offered after 45 minutes on the phone during a second call with customer service in which they offered no solutions except a so far nonexistent call from a mysterious supervisor who is nowhere to be found when I’ve called. Sitting with a toddler in a parking lot for 45 minutes and getting nowhere is a very frustrating way to start a vacation. I thought rental companies were bad/scams, but Turo is a a clown show with a straight up dangerous insurance situation. I hope no one runs into me and bankrupts me while I have this car..AlisonErlenbachVersion: 24.32.4

Censored ReviewsTuro doesn’t post negative reviews about its people or service. Thumb thru reviews and none talkabout hidden fees, not getting rentals paid for, identity thefts, scams, false host info, taking hidden photos, etc. But the law requires them to tell all the truth without being asked and they don’t. Every reviewer before April 2024 wasn’t required to send a pic of their driver’s license to Turo hosts. Don’t believe they can’t easily keep a copy of that pic or save it. It’s absolutely not true. Protect yourself by hiding some info on that license photo that makes it hard to print as real. These hosts are not your family. Your license has all the info needed for identity theft. Next, while you’re taking pics of the car, unknowingly your front camera is taking photos of you. Undisclosed pics and selfies are uploaded to Turo without you knowing and seeing them. Next, they work to force you to pay them even when they don’t provide service. Company policies are their own rules which is not the same as law. Last, their refund, if any, is a credit to rent again and not real money. You have consumer legal rights to get your actual money back. Peer-to-peer is a great Gig to fulfill real needs. But there’s no such thing as a half honest good company. You deserve to know both the good and bad while deciding to rent cars using Turo. I hope this unbiased, unpaid review is helpful..Su DokaiVersion: 24.21.0

HorribleI heard a lot about Turo and thought I’d give it a shot since my car needed to go into the shop due to a recall. I signed up everything was fine and then all of a sudden I couldn’t click on anything with out an error message popping up. I contacted customer support and they told me my account was under review. I thought it might have been due to my email being used listing my last name as my maiden name and my license says my married name so I tried to have them correct it. They would not correct it and told me to wait until the review was done. I was told it would only take a few hours. The next day at around 2pm I finally get an email saying that my account has been closed. I contact customer support again. They offer to resend my application for a second review but refused to tell me why my account was closed to begin with. I have no criminal history nor any traffic violations and I for sure didn’t violate any of their policies as I was only on the app for 5 minutes before it wouldn’t let me do anything. I tried to explain that if they could tell me why my account was closed I could offer other information to help move the review along but was told they would not be disclosing that information to me. I feel that it is very unprofessional for them to take my information and then refuse to tell me why I was denied..JCA1721!Version: 23.44.1

Fake reviews terrible customer service check their BBB account where the real reviews areI used this app last weekend to run some errands while my car was in the shop. Not only did I read that this app is full of fake reviews most likely from paid reps or their own employees. The customer service is awful and they have multiple scam accounts on their app. The car I picked was never available, the owner said he deleted the account months ago yet was messaging me from the app. I had to pay close to $100 upfront just to get no message from the owner, I arrive at the house early in the morning no answer to texts or calls. I call customer service and they can’t do anything but try to call the owner. He forwards the calls from Turo the representative says we can get you another car but it’ll be another $50. This is a complete scam. Now I’m waiting to get my money back if I even do probably will have to report it to my bank as they said it will take up to 10 days to get it back. They took my money up front for a car that hasn’t been available for months wasting my money for an Uber to get there, my time, and my sanity. This app is horrible you’d think they’d have it together being founded in 2009. That’s 13 years to get this app right but it’s all a scam and about money. Don’t use this app you’ll just get stressed out..CarterqweeeVersion: 22.31.1

Bad customer servicesThe car that I booked was defective broke down due to no fault of my own in the middle of nowhere. Their roadside assistance lied to me when asked if I was able to leave which created a huge inconvenience for me as I waited for hrs. Because the car broke down before I wasn’t able to complete the trip the host charged me with $28+ tax which I would have to pay. Now when I called Billy from the Quebec location he had me on hold for majority of the call to look into my file after explaining to billy that the trip created a huge inconvenience for me and the expenses that came up from a faulty car he spat on me by saying to talk to the host about the reimbursement after arguing with him for another 10 mins he told me he can only give me $25.00. The trip for 2 days was “over $91.00. I stress to billy that as a result of the inconvenience I was out money for making arrangements to get picked up, a babysitter and my lost wages he then chuckled and said he is now able to do $35.00. The worst customer service ever, when I told him he was essentially making a mock of me I ask him to speak with a manager or floor supervisor, he said that there is no one available which is blatant lie. It’s a call centre there is always someone supervising the floor. The host was wonderful but the staff at turo have no respect for the company or their clients. They treat their customers like joke and try the best way to get them off the phone. Every time I ask for manager billy stated that they’re aren’t available and someone will give me call. I kept asking for a estimate time of when I would be able to receive this call, he wasn’t able to provide me that. He is very condescending and I felt like a joke dealing with him. If this is what turos staff and customers service is like, I’m not comfortable doing business with them anymore what if I got into an accident and had serious injuries this is the same treatment I would get huh?! Atrocious!!!.KngjdgVersion: 19.29.0

Horrible company / serviceAvoid this app at all cost they hire transunion a credit company to give a history of your insurance - which btw is not even accurate - without your consent. Then they deny you membership for no reason. They literally do not give a reason. You’re better off renting from a car rental these guys are horrible..ZenadoytaVersion: 21.29.0

Worst customer serviceCar broke on the middle of the highway. They did nothing to help the owner did nothing as well. Turo Insurance is fake and after you book they don’t care about anything during your booking. They told on the phone they will be covering the expenses of the towing the car and off course didn’t happen didn’t even call back to see if we were ok..Kakim27Version: 19.52.1

Very poor customer serviceI’ve rented cara on Turo 3 times, and had issues all three times. On the last 2 rentals the problems required that I contact customer service and they were the worse. Both times I was charged some unfair extra fees. I’ll use some other app or services from now on..William4830Version: 21.30.0

Useless supportI had a thousand problems with my car, support said I should, be taken a video. No video, too bad for me. Car was dirty, guy was 15 mins late, my messages never got answered. The car is falling apart, makes big noise when accelerating, makes big noise while braking, window super dirty, radio and air conditioning not working, window handle broken, pieces of the radio falling down in hills. Overall super bad experience.Appuser328483Version: 21.28.0

Don’t give anythingI rented my car the someone broke the clutch and you don’t want to give me something to help me pay the repairs so my opinion is that your company is not good. I will tell everyone I know..JereGreVersion: 17.40

TuroAttention Better Business Turo share vehicle... if you want to be liable for $2000 out of pocket for a $200 rental Ridiculous insurance claims No spear tires and the cost is your not the owner of the vehicle not turo insurance... why would anyone want the risk of this criminal entity who’s host track their vehicle and break into the vehicle to steal iPhone and wallets.. using extra keys Turo and some of their host are organized crime groups. RCMP attention CSIS attention.AppchkkerVersion: 21.19.1

TURN AND RUNIf you are thinking about using Turo to rent a vehicle, or if you know someone who is thinking about renting from them I urge you not too. We needed a vehicle big enough for 6 people and could not find anything, I came across this website through a booking website reviews are mostly good so we booked a Ford Escape from the host named Volken because it seated what we needed. He picked us up at the airport as discussed. When he got there the vehicle had a noticeable dent and hole and you could hear it had an exhaust leak, but we were like okay it has to be okay if Turo uses it. We take off ready to have an amazing relaxing vacation in a different part of Canada. We drive for 1 hour towards are first destination and the replace oil light comes on. 🤷‍♀️ I am NOT doing someone else’s oil while on my vacation when that something that should have been done before. Then then next day (Saturday) we leave to go to our destination we are staying at while we are on vacation and after driving 2.5 hours out of the 3ish hours we start hearing loud noises and quickly realize that the muffler was broken. 😡 We finally get to our Airbnb without stopping to pick up groceries that are an hour drive in every single direction because we wanted to unpack our luggage stretch use the washroom then go get food. That didn’t happen because when Rick went to see what he needed to fix it until we could exchange vehicles, he saw that it was not something he fault safe doing. So he contacted Volken who refused to do ANYTHING about even after he knew about it and that it was nothing we did. So Saturday evening we call Turo, call 1 goes on to blame us and so forth basically not looking out for us as the pain customer and says the best they can do is refund and give us $250 for another ride we accepted and was left with they were getting us another vehicle and this car was going to be towed. We gave the address and everything and we were ready to go. Sunday morning we wake up and there’s still nothing no calls no emails no communication. So I call I get this really sweet lady named Sandra we talk. I tell her what happened. She is like OK. She looked into it and find out. She can’t get us a new car until this one’s picked up by a tow truck so we’re like OK. Can this happen because we have now not eaten anything in 24 hours so we’ve had no food for 24 hours thank goodness we had water and she said absolutely. We will do this. I will get it done. We go do some exploring of where we’re staying and then it’s been three hours and we still have not received anything either so call number three. The guy was like oh I guess Tow truck guy bailed and they just didn’t call for another one so now this is going on 36 hours without food so we’re like OK happen like now because you know you’re kind of making it look a little like your companies fraud you’ve taken all of our money we’ve not received any payment discount nothing and now you are basically withholding the basic human necessities not getting us anything and keep in mind where we are situated there’s no delivery there’s no takeout. There’s no cabs and there is no Ubers which we have told them every person we talked to. We told this information to so there are aware of our situation. The person then said that the tow truck was 45 minutes away and as soon as the truck is picked up, they can help us with another vehicle perfect so the vehicle gets picked up. We call and they’re like oh we don’t have confirmation that it’s picked up. Did you go with it? Did you take a picture? Did you do this? Did you do that You guys called the tow truck company you knew we were on vacation and we’re not gonna go back with the tow truck and why do we need to take all these pictures. As of Monday July 23 at 5pm we have yet to hear ANYTHING from Turo and anytime we call which we have been basically calling every hour. We’re told that it is now gone to the supervisors and management, which is above them and they cannot offer us anything at all except to say that we’ve called again. So we have been stranded in a province that is not ours where we have anyone we know and have gone without eating anything except for chips, thankfully we were smart enough to buy some chips and milk and cookies. So besides the little bit that we are sharing amongst three of us we have not eaten since Saturday afternoonish. I DONT EVER RECOMMEND TURO NOR WILL I EVER USE TURO. STAY AWAY! Thank goodness Rick’s brother is 5 hours away in a different province and stopped his work day to literally save us by picking Rick up to go all the way back to Nova Scotia to get the only car available just to have him come the 3.5 hours back to New Brunswick..Turo=TrashVersion: 24.29.0

DéceptionY a rien de bon dans cette application pas un service client on peut pas résoudre un problème en plus y a rien de vrai dans tous qu il dise dans leurs conditions d utilisation.Mahdi2400Version: 23.25.3

Cheap Liar Rental TrashDO NOT USE IT, OR YOU WILL BE HIGHLY POSSIBLY IN TROUBLE It seems to be like car -version Airbnb, but this Turo crap is totally a cheap joke. I have to pay $2000 as an accident victim to Turo, after getting into a rear-end collision, even though purchasing a protection plan. The collision centre and police decided that it was 100% other driver’s fault. After a month, Turo told me that they would charge me $2000, regardless of whose fault it was. I contacted the other side’s insurance company, and they opened a file and willing to cover the whole cost. However, Turo insisted that this is the so-called “Protection Plan” policy that it is charging the guest regardlessly. Turo does not show you the clean information during the order process, and delivers an illusion that you’ve purchased an insurance to protect the trip, however, it is a pure trap to only protect the company itself, and asks the guests to pay for everything. Dear peer user, please please think twice before deciding to use it instead of a traditional agent. You should hope you are lucky enough to finish the trip. Otherwise, you have to pay any unexpected bill even as a victim. The company will try any possible way to treat you as an enemy, and threaten you with their “professional” service. Believe me, no body wants to experience this horrible trash ever, ever..EricfrolicVersion: 21.34.3

DONT RENTPrices are very good but as soon as you set up an account it says you are verified than when you try to book it charges you than credits you and cancels your booking. Says your account needs to be verified. Went thru 5 different chat customer support at 5 different times of the day because I need this car within the 24hr period. I had booked a week ago and everything was fine and one day before the trip it got cancelled saying I need to verify my account. Upto now I’m still waiting to be verified. I’m so disappointed how long it takes to get set up yet I provided everything include selfie holding my license! Now I don’t have a car for the weekend..Jettacx77Version: 20.34.0

Car owners cancel last minuteThe last two car owners cancelled last minute and really left me in a bind :( i’m going to sign up for another car sharing app.Rcsj19Version: 19.24.2

Insurance is fakePlease do not believe in TURO’s insurance. It does not exist. That table they show does not say the truth. If you use a car and have a little scratch you will have to pay for 3000 dollars... and the car owner is all over you asking you to pay also expensive money for a little scratch. I am very disappointed to this app. The insurance people make sure to put you and the owner of the car against each other and make sure the owner charge you directly ... it’s like a trap... terrible. Someone needs to say about this..BbfofaVersion: 19.24.2

The worst*Impossible to speak with agent. *Can only hope that you rent your vehicle to good people. Ridiculous user fees. ***Please! someone create competition!! Maybe that will force this company to at minimum hire a human competent enough to have and use a phone. Over a year with no resolution or even a response to a request made for compensation from a client who abused rental privileges. Abuses included significant mileage over-use, returning my Lexus RX nearly a day late, text and verbal abuse when trying to receive compensation from client. Multiple attempts to find any resolution from turo. The above is not an isolated incident. There is literally a third party site which dedicated itself to finding a phone number and steps needed to speak with a customer service agent if needed. You need to google Turo Phone number though..ImsupposedtoleaveanicknameVersion: v19.1.0

Not worth the depreciation of my car, or my timeThe amount $ received per km is way too low, even if I increased the price Turo was suggesting (it was ridiculously low!). Also you have to meet with the person getting and returning, so it’s very inconvenient. I rented my car 2 times and am unlikely to do it again. Not worth it..MarysebouVersion: 21.29.0

Terrible updateI can’t understand why they cancel the calendar option!.Steven—LinVersion: 24.34.0

Removed the calendar for hostsFix the app and get back the old calendar, everything is a mess now..Hamood.xdVersion: 24.34.0

Rip off artistsTuro took money out of my account for an accident that wasnt my fault. $2562. I had the insurance. its been a year and a half and still nothing..Stormy PrinceVersion: 24.30.0

FraudI recently had a terrible experience with the Turo app. From start to finish, it felt like a scam designed to drain your wallet. The booking process was unnecessarily complicated, with hidden fees that only became apparent after I had committed to the rental. When I finally picked up the car, it was in terrible condition—far from the “excellent” rating it had received on the app. Customer service was unresponsive and unhelpful when I tried to address these issues. To make matters worse, they charged me exorbitant fees for minor damages that were already present when I picked up the car. I also had to deal with unclear and confusing insurance policies that left me feeling unprotected. Overall, Turo turned what should have been a simple car rental into a stressful and expensive ordeal. I would not recommend this app to anyone. Save your money and rent from a reputable company instead..Arun2194Version: 24.30.1

Worst car rental EVER.It was my very first time booking with this garbage company (should I even call it a company??). Please be aware. I booked a car for 14 days but had to return it after just 4 days because the coolant hose burst. Turo's customer service is abysmal. I thought Verizon was bad, but Turo is far worse. Their customer service is outsourced to Southeast Asia or South America, and they have zero math skills and an incomprehensible accent. First of all, the host, Rebecca, didn’t have the vehicle ownership documents in the car, despite assuring me twice via message that they were there. I had to wait over an hour for her to find the registration and send it to me via text. When the coolant pipe exploded, Turo’s customer service told me to return the car and they would “take care of me.” I naively thought they would provide a replacement vehicle since it wasn’t my fault. They kept promising help but started playing games once I returned the car. My original car had unlimited miles and was only 7 minutes from my home. They found a replacement car with a 3000 km limit, located 70 km away from my home for both pickup and drop-off. They showed zero empathy for my situation. They offered me rundown old cars because nothing else was available at the last moment. Luxury cars were available, but they told me to take an old, garbage car or take my money back—they didn’t care. Imagine being in the middle of a vacation and your rental car company tells you “my way or the highway.” I chose to take the money back and book another car with Enterprise. I returned the car with a full gas tank, even though it was only half-full when I picked it up. Despite having all the pictures and evidence, Turo refused to refund me for the additional gas I provided. Instead of giving me a refund, they charged the refund amount again, so now I have to dispute the charge with my credit card company. I WILL NEVER EVER EVER BOOK FROM THEM AGAIN. PLEASE DON’T BOOK FROM THEM, OR YOU WILL END UP IN A SITUATION LIKE MINE..Nicolas111987Version: 24.29.1

AkNot satisfied with the app…I tried to book car for my Toronto trip and for most of the car pickup location is atleat 50 km away..Nearby cars are very expensive too..AVG 1994Version: 24.27.1

👎Do not recommend, the money I paid for it was not returned to me I called 2 times, the issue is not resolved👎👎.алаогваоVersion: 24.27.1

Hidden Poor ReviewsThis app deletes bad user reviews and hides the true problems underlying their transactions. I had a car that didn’t start and it took the host 1+ hour to find another. At this point, they offered a 15% discount which I thought was reasonable based on the circumstances. The new car we got had minimal tread left on the tires and became dangerous on rainy roads. Eventually I realized Turo wasn’t helping with the cancellation of the original booking or helping refund the money (despite having everything in writing from the host about the discount). So on the last day to review, I shared my experience via a host review. Turo has now deleted my review from the host’s page and their rating is at 5 stars again. I have never witnessed user reviews being deleted (especially without discussion with users) from a service before and after the terrible experience, I could never recommend this app. The entire process isn’t trustworthy. My advice: - Rent from established companies that keep their fleet in good condition; this service has no standardization and I’m still shocked to see my negative review deleted within the app - If you use Turo, have all discussions with your host documented in the app in case of dispute so you can show your credit card company - Take photos and videos of the car’s before/after condition.JXG23Version: 24.24.0

Customer serviceCustomer service is horrible.JustdushVersion: 24.23.0

App issues with photos related to false damage claimBe very careful if renting to take photos of car before and inspect with owner at handover. We had an issue with a rental. The owner claimed damage (minor paint scratches) that we didn't cause and were present before. The cost estimate was exaggerated. I had loaded photos of my own to dispute the claim but the app didn't keep them - they said it was a known issue in the app. We disputed the claim $1300, but the company totally supported the owner. Their "independent " estimate of damage was completed remotely based on their photos. Unethical one sided process..TowindwardVersion: 24.23.0

Inspection of the vehicle Immediately on the spot when it is returnedI strongly recommend the car owner to inspect the vehicle immediately on the spot when the vehicle is returned with the presence of the renter like those traditional car rental companies. I had a very very bad experience that I was told that there were minor scratches few hours after returning the vehicle and I was required to pay for the damage repair cost which was absolutely ridiculous as when I returned the vehicle, I did walk around the vehicle taking pictures making sure there was NO damages. Due to this very very bad experience, I will NEVER rent a car through Turo..The 1st Time Car RenterVersion: 24.23.0

Got “restricted” while trying to rentTuro has falsely restricted my account based on the following: - Failed background screening - Risk flags triggered by Turo’s internal system - One or more motor vehicle record violations Which I have never had any vehicle accidents, or driving infractions, and no insurance issues whatsoever. Not sure what I have failed for “background screening” as I have never been a criminal ever. I have been a solid insured G class driver for 15 years, and I have no criminal record. Great screening process, they found me to be unfit somehow….Sunny TKVersion: 24.1.1

Useless InsuranceYou might wanna read the insurance policy before renting a car from Turo, our first time renting here on a Vacation that supposedly should make us at ease and relax. Rented it for 6 days, unfortunately we got rock chipped on the windshield, A SMALL DENT. We took good care of the car, after the trip a claim was filed and they are charging us another $962 for the windshield. The insurance we paid with the trip didn’t cover even a single CENT. Ridiculous! This gave us a headache, what happened is not even intentional, and they held us fully accountable being the insurance we paid useless. A trip that suppose to be fun became so stressful..Lewis RicardoVersion: 23.44.1

Con. Stolen money.I had a host cancel my reso and keep My money. Company refused to return it and said the host has the right to cancel the reservation. Do not use..Bmrc3690Version: 23.38.9

Zero accountability in case of an emergency- avoid at all cost!I regret having to award Turo a one-star rating based on my recent experience, which underscores their inadequate customer support, complete lack of responsibility, and accountability for customers during emergency situations. During my trip, I encountered a severe issue with the vehicle I rented through Turo. The car broke down in the middle of nowhere due to a critical mechanical failure. Despite the inconvenience and safety concerns, Turo’s customer support proved to be shockingly unhelpful and unresponsive. Not only was I left stranded for seven hours in a remote area waiting for assistance, but I had to make the difficult decision to leave the rental car by the roadside. Turo did not provide any meaningful assistance or guidance during this ordeal. It was an extremely stressful and harrowing experience, and Turo’s lack of support only exacerbated the situation. Furthermore, Turo failed to hold the vehicle owner accountable for providing a poorly maintained car. Despite being assured that the vehicle was in good condition, it clearly was not. The engine oil was low and dirty, the engine coolant was below the minimum level, and the car displayed multiple warning lights before breaking down completely. Turo should have thoroughly inspected and ensured the vehicles listed on their platform meet safety and maintenance standards. Adding to the frustration, Turo’s reimbursement for the ordeal amounted to less than 30% of the total cost incurred due to their negligence. This paltry compensation does not begin to cover the additional expenses I had to bear, such as renting another vehicle to continue my journey. Turo’s reimbursement policy is clearly inadequate and does not reflect the extent of the inconvenience and financial burden they imposed on me. In summary, Turo’s response to this emergency situation was utterly inadequate and demonstrated a lack of responsibility and accountability towards their customers. This experience has left me deeply disappointed and frustrated with Turo’s services. I strongly advise caution when considering using their platform for your travel needs, as their lack of support and insufficient reimbursement policies can lead to significant hardships for customers..84_ARC_84Version: 23.38.7

Worst customer experience everVery unprofessional host and incredibly bad customer service. Do not recommend anyone.Hunter00001Version: 23.38.7

Would give it 0 stars if I could.I am a frequent out of town driver, my family and friends who host some cars on this app recommended it to me. In a bid to support my own community, I was going to get this app to rent cars from people I know when I travel to various cities. Well Turo had other plans. 3 days before a trip I downloaded the mobile app to setup and try to book someone’s car that I personally know. The app first of all is terrible, the navigation is not intuitive and, when making an account if you make one grammatical error you cannot go back and update it. Because of this one simple number for my drivers license that I typed wrong, my account was unable to be made, so I had to go to customer support and give them a photo of myself with my license next to my face. Well that was an even bigger mistake. The next day they told me I was unable to make an account and they actually permanently restricted my access to the app. I know for a fact this is because I have a middle eastern appearance. I have been driving for over 10 years, fully licensed in my country, my demerit points are fully intact, I have had insurance for the whole time I’ve been driving, never missed a payment, never filed a claim for collisions or accidental, my credit score is near excellent status. So there is no logical reason why I’m being denied from using this app. They know there is no logical reason as their email does not divulge any specifics as to why I’m being denied services, but I know it’s racially motivated. My friends have rented out cars to white people who have damaged the car and still maintained access to the service. Yet for no explainable reason by anyone at Turo, I’m denied access? Realistically I know gen z kids are going to keep this company successful but I truly wish them the worst and I’m making this review so that anyone with a conscious will choose to avoid using their services. Just another greedy racist American company looking to make a quick buck..AtheistFromCanadaVersion: 23.38.7

Terrible Customer Service. Do not downloadIf I could give 0 stars I would. Rented the for the first time and the host claimed a scratch when in fact it was not true. Barely drove the car during our trip however customer service was terrible and didn’t resolve issue. Wouldn’t recommend. It’s not the same service as Airbnb because Airbnb protects their guests and they’re sooo much better. Lost money even though we paid for insurance. Went back and forth so many times with customer support and they still took the hosts side. We were basically scammed from the host and TURO believed it. Also what a joke of an automated email they send when you write a review lol. The email they provide doesn’t even go through when I respond back to help resolve this issue. Learn from me and don’t rent from them..ArzasgrraVersion: 23.25.3

DO NOT use under any circumstance!Don’t believe the fake positive reviews here. Check out their reviews online for the horrible truth. A scamming company with terrible customer service. The app is poorly designed and doesn’t function properly too..Sad rilakkumaVersion: 23.22.3

ShadyProvide all your personal information along with credit card details just to have an account and then you can’t rent and they will not tell you why. Perfect driving record for over 30 years no ticket no accident and I’m in my late 40’s..JanetgfVersion: 23.22.3

Choose ANY option but Turo>> Please read before using Turo << I just finished my first Turo rental, and to the point – I urge you to find ANY other option for renting a car. The gal I rented from was wonderful and so was her car, but the car was broken into on the first day. Dealing with customer service at Turo after that was an absolute NIGHTMARE. Where to begin…being harassed at 6AM on a Saturday morning while on holiday, hundreds of dollars in hidden fees, refusing to extend the rental duration despite the owner being fine with it…the list goes on. Once again, a great idea is ruined by terrible customer service and ‘gotcha!’ small print. If nothing goes wrong during your rental, whether you’re a host or a renter, you’ll probably be fine. But things don’t always go perfectly, and you’ll read nothing but nightmares on both sides when things go wrong. Turo was a great idea ruined by greed, poor execution, and deceptive policies hidden in the small print. I look forward to another company coming along and doing it right. ** A follow-up 2 days later ** The moment I got home I paid the $500 deductible, believing I’d never have to deal with Turo again. No such luck. I immediately received threats that there could be more fees coming, and would I like to coordinate with their collections department so it doesn't affect my credit rating. Are you kidding me? This company employs predatory tactics to shamelessly exploit fear of credit reprisals to pressure customers into registering like deadbeats with their collections department. I’m betting this is the first step to discovering more small print and excuses to charge me further. There’s no question in my mind this is a common practice at Turo, and I strongly encourage you to find ANY other solution for renting a car. Literally anything. A mule and cart if you have to – it'll be less stressful in the end..BC_ClimberVersion: 23.19.3

Insurance is a scam!Rented a car and got a chip in the window. Charged the owner 250$ and me 750$ and I had a quote to do mobile repair for 199$. It’s just a rip off and I will never use Turo again..Scamming pricksVersion: 23.19.3

HorribleHorrible company horrible customer service, driver started a fraudulent claim claiming i damaged the car but I absolutely did not. Beware.ManLegendMythVersion: 23.19.1

Horrible Customer ServiceEvery single member of my family tried to book a car for an upcoming trip. We all got the same error message. We all contacted customer service (a chat bot) and was told our case would be expedited. We never heard back. Beyond frustrating. Despite having positive experiences in the past, I hesitate to recommend Turo to anyone given how bad this experience was. I could not get a direct email address for anyone or get a human being on the phone. Deeply disappointed..Champagne-Mami1Version: 23.18.3

HeadacheCustomer service is the worst, issues never get resolved you get sent directly to a chat service even when you call the toll free number. The agents all have the same set responses and will tell you best they can do is pass you on to another department. Turo reps will apologize, Thank you for being apart of their “community” and that’s it..LF-KingVersion: 23.17.7

Glitchy appI have a hard time with the app. It constantly logs me out of host mode and I can’t get back in. I have no idea how to access my tax forms but I need that so I can do my taxes this evening. Doubtful that’s going to happen..TryhaarderVersion: 23.17.1

Terrible Customer ServiceIf you’re thinking of putting your car up on Turo, do NOT do it I was a host for a few weeks until a guest got a flat tire which should have been a simple fix but it ended up taking 3 weeks for Turo to settle the issues. I had no car and no communication. I had to chase customer service for 2 weeks and they just pawn off the issue to the next person, sending you in circles The experience has been a nightmare working with them.Natt5241Version: 23.16.7

Trash company, trash team, trash appDon't ever try to download this app. They won't let you book cars for no reason. Customer service is trash. They can't and won't solve any problem that you have. Keep yourself away from here. Try only rent cars with those big and legit rentals. This turo trash is gonna die soon..VcxfybcxVersion: 23.16.5

Unreliable and poorThere is always a chance the Host will cancel last minute (Happened to me) and the customer service will refund you but trust me that’s all the service you are getting. If the guest cancels within 24 hrs there are extra charges but apparently the guest does not get anything else apart from original booking amount if it’s the other way around. Either cancel all your plans or you end up paying more from your pocket for a last minute reservation.Kashvr90Version: 23.16.5

Horrible customer serviceCustomer service is non existence. Even when they agree that there is an error in their system they dont do anything about it and suggest you to cancel your trip and even pay the cancelation fee! So much of customer service..HamTayVancityVersion: 23.16.5

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