PBSC Negative Reviews
Does its jobWould be 5 stars for doing all the things it should do. I encountered no glitches with the app like others reported. Sign up went fine.
Except there's a part that feels pretty scammy. You have to dock the bike before 30 minutes is up or they charge you $4, which is fine, that's the terms, reasonable fee, no problem.
But it apparently doesn't actually know if there are empty spots at each station. So you show up to dock the bike at 28 minutes, it's actually full, and now you're paying $4 because they don't know their actual status.
Somewhere I saw a claim that if a station is full you can extend your time if this happens. If that's true, I can't find it. When you hit the "station is full" button, it very unhelpfully says to find another station. No option to extend the time.
Obviously if you're standing at a station, there should be an "it's full, I need more time" button in giant red letters, but that would be mean they wouldn't get their $4..Andy()Version: 5.30.0
Don’t waste your time for this app, worst experience in HawaiiDON’T download and use this app.
I’ve never written a review in MY LIFE, but this experience is so awful.
When my friend tried to unlock a bike, it didn’t came out and showed it’s alrdy using it.
And with my phone, the app is just sooooo glitchy and I can't access the app at all. I’m using the LATEST IPHONE which is iphone 14 pro and I have very enough space for using the App.
They recommended me to shut down and turn on your cell phone multiple times and delete and redownload, but it was still not working . Customer service girl said she will refund it and a few days after she called me again they will not refund lol.
I didn't use it because they said they were gonna refund and now called me back and WHAT ? How about my time then? Can you refund my time too???
They need to handle this by either fixing the problem or refund. Furthermore, I’ve never called with that rude and poor customer service. I just they okay because she is insane and I don’t want to continue this stupid conversation and ruin my mood in wonderful vacation in hawaii
I’ve noticed so many korean visit Hawaii every year ,
I’m going to upload a video and photo on my Korean blog for future inconvenience.
There are reasons why most of the people on review they leave bad reviews.Dct10mdVersion: 5.30.0
Could be betterHIBike experience (Hawaii): App signup was a little clunky. Why no option for linking Apple Pay, PayPal or Venmo? Unclear if Free Spirit plan has ride time-limits (300 minutes towards multiple 30 or 60 minute rides or can I just ride for 300 minutes straight?). Bikes are not e-bikes with hill-assist which can make getting to some places more challenging than expected. Bikes are 3-speed heavy cruisers. Check-in/checkout of bike worked fine..Jenny AlphaVersion: 5.32.0
App is unusable - so glitchyI’ve never written a review before, let alone a negative one but this app is beyond frustrating.
Today I stood next to the kiosk trying to unlock a bike for 30 MINUTES. I’ve had the app for about a year and my credit card, password, etc. have all worked in the past, but the app takes soooo long. Normally it takes me about 15 minutes to unlock a bike. There is at least a 15 second delay every time you click something, and after you put in your password you have to wait at least a minute before the screen changes. The app is completely unusable.
Please, PLEASE do something to fix the glitching!!.Tillie1296636Version: 5.18.2
This app is an act of aggressionI’m the sort of guy to tip 20% for bad service, but boy howdy does this app warrant some negative response. I had to create a new account the second time I used it because it’s so poorly designed. Whoever is responsible for this should be dragged out behind the shed and caned. Absolutely the worst non-ad-driven app I’ve ever used. You’d think some CMU kid looking for a class project could be brought in to rewrite the UI on this piece of garbage. Next time I come to Pittsburgh I’m bringing my own bike so I don’t have to use this garbage app..Rick-nicknameVersion: 5.37.0
Used to workThis was such a great program. I loved being able to ride to work and not have to ride home in 100+ degree weather. This app has become so glitchy and unreliable that it’s no longer usable. 3 out of the last 4 times that I tried to unlock a bike, the app would not work properly leading me to be late for work and other appointments. I close and reopen it. I delete and reinstall it. None of the things customer service tells me do work. :(
I hope that they can fix this app so the system is usable again..ChikasaVersion: 5.6.0
Glitchy appService is great. Great price. The app is extremely glitchy and needs to be debugged. I’ll open the app and it just shows a blank white screen. I usually have to close and open the app about 3-5 times just to get the map to show up..Mr. IvVersion: 5.30.0
GarbageFor some reason the app won’t accept my (valid, triple-checked & correct) credit card information, which is apparently required to complete the (clunky and annoying in a myriad other ways) account creation process. So not only can’t I pay, I can’t even sign up. Do app developers even do QA? Not at all surprised that this is the platform my dumb city chose for its half-a$$ed attempt at a bikeshare program..PeeAitchDeeVersion: 5.24.0
Watch your vacation waste awayAbsolutely awful. Can’t even sign up. Hilarious user interface and terrible time wasting. You will spend two or three hours of your day trying to make it work and not be successful. Then you will want to throw your telephone into the river. It’s a shame these apps do not go through better testing and the developer owes everybody an apology. They only respond to positive reviews 😅😂😂.HumunculusVersion: 5.24.0
Doesn’t stopToday me and my 2 friends rented bikes for one and half hour and put the bikes back to the station and saw the green light but in app our usage still goes on and 5 hours passed already. Please fix that problem and charge us for the time that we really used it. I already sent e-mail and reported it in the app but didn’t get any response..Brezilyali7Version: 5.42.0
Can’t log inSo I know biki is transitioning to this app but it never allows me to log in. I can log in through the website and the old biki app but it keeps saying password and log in do not match. How if I can log in to the website and old app? You guys gotta fix this app. It’s not as easy at the old app is and was. I hope you fix this before you sunset the old app..VeryMissBerrieVersion: 5.38.0
Rating reflects the app preciselyThere is so many things wrong from the money grabbing (if there is an issue with docking best believe they gladly charge you) to just random inaccessibility even though bikes are available and charged. Would not recommend, the spin scooters where way better than these developers ever could dream.UberDrivVersion: 5.37.0
Most unstable iOS app I’ve ever usedIt took me 30 minutes just to successfully rent a bike. I had to restart my phone 3 times and force close the app multiple times just to get the input fields to accept what I was typing into them. I spent the first minute of my 30 minute rental to write this review. I’ll never use the service again..Sal RomanoVersion: 5.26.0
Terrible - US trying to registerI would like that 45 minutes of my life back. The website option failed several times to recognize my payment option. The app, too big a download for what it is, then kept saying my national ID field was blank when I selected Passport as the option..GoBoSox9Version: 5.24.0
Cannot Unlock The BikeIt a horrible experience. Paid everything and the bike was not unlocking when my ride already started to time out. Apparently cannot lock it or unlock another ride either saying the maximum has been reached? Also, no customer service. Cannot find anybody for help..Teddy_404Version: 5.36.0
Crashes constantlyWhite screen all the time!.ErtyvvVersion: 5.30.0
Doesn’t workTried to sign up to rent a bike for the day, but the app would not let me enter my information correctly. Specifically, the scroll wheel to select the month for my credit card kept defaulting back to one and as a result it was invalid with my actual credit card expiration date.ScottyDog20Version: 5.18.0
Battery drainerTrying to use the app unlocking bikes is a exercise in frustration. You have to quit the app each time sometimes multiple times and re-launch it. If you accidentally leave it running in the background God help your battery life. This is one of the worst build apps I have to use..KittycorbuVersion: 5.15.4
App brokenLink to reset your password goes to a page not found error
Trying to create a new account requires a credit card but the form keeps giving an error that the form is missing information when it’s completely filled out.Lbrt12Version: 5.15.2
I wish I didn’t have to use this appThere used to be a dedicated biki app for the Bikeshare In Honolulu. This is a strong downgrade. It crashes all the time putting up a white screen with no errors and force quitting only gives a flash of the map before returning to the white screen. Unacceptable. Do better..BrookswiftVersion: 5.30.0
Ever heard of QA?I’m just confused. Who builds an app and doesn’t test it before releasing it? Biki is such a convenient way to get around the city but this app does not allow you to purchase a plan. It sends you in an endless loop requesting your password and doesn’t allow you to select a response from the drop downs..BrittenandersonVersion: 5.18.0
Glitchy app and terrible systemSeriously don’t understand why the forced shift to this app. I tried to use it twice already and it barely works. The bike system worked fine before, not sure why you have to try to innovate your way out of nothing.Om osmanVersion: 5.17.0
No Apple Pay integrationIt takes a special type of developer to have the balls to miss integration of Apple Pay in an iOS app . If you want to pay you have to enter the full details of your card since the app is oblivious of Apple Pay / cards saved in safari ..SwimcavVersion: 5.26.0
EmbarrassingI can only imagine the investment that has been made in the Hardware of the bikes themselves. It should be embarrassing to this company that their app is so confusing and non-functional. Do some users testing for Pete’s sake. People would rent more often if the app were easier to use..BronsarnageVersion: 5.34.0
Terrible appWhere is Apple Pay and why do I have to enter my credit card information like it’s 2010 ?
The interface is horrible, it’s so slow, so glitchy, so hard to understand… Get a software engineer who knows what he’s doing and fix your app !.Hugh12012Version: 5.27.0
App stops workingEvery couple of days the app completely stops working. The screen turns white and you have to delete and redownload, sometimes more than once, for it to work. Is that normal?.GbstudtVersion: 5.30.0
Can’t put in credit card info.I would love to use TUGO in Tucson, but when putting in my credit card information it only allowed credit card month expirations of Oct, Nov, Dec. mine is July. I couldn’t ride the bike because of bugs in the software.Tucson Mike WVersion: 5.15.4
Awful and confusing… also Aruba?The app logged me out automatically and then when I logged back in, it made me re-register.
Turns out, it was for Aruba? With no option to change country. Support won’t lift a finger..TCsnowdreamVersion: 5.24.0
BuggyFor some reason the app doesn’t allow you to view the map while you’re renting a bike. So you can’t find the nearest station or see how many bikes are already parked. Pretty big oversight..Matthew MazzellaVersion: 5.30.0
Unresponsive user interfaceThe app suddenly hang (occurred multiple times in just two hours) and only works again when restart. This is unacceptable for a real time app people rely on..LextudioVersion: 5.18.2
Worst bike app everThis is actually the worst app I’ve ever used. It glitches constantly and after 30 minutes of trying k get it to work, I ended up having to walk. Please work to develop a better app.Jesusislove<3Version: 5.27.0
TrashBought the membership so I could ride on vacation.
Downloaded the app.
Opened the app and went to unlock now: but when I go to the kiosk, it says I don’t have an active membership, which is incorrect as I have one.
Wasting my time and wanting me to buy a new pass, which I may have to do as I’m in a rush. Unprofessional, and help lines are all busy, probably from others complaining about the app not working.Cameron_mindVersion: 5.18.2
I can’t sign up!I tried multiple times to sign up, but never succeeded. I provided full and correct information, and I every time I get the same message “invalide information in the form…”.Toronto_21Version: 5.13.0
Terrible app :(It doesn’t allow me to change location to Toronto, ON Canadá. It shows me I am in Cryprus/Turkey. Not sure how this app has been made. Ideally it should pick my geolocation. Useless for me. Not sure how it works for other people..Mano(j)Version: 5.12.0
Needs auto fillYou need to enable auto fill on the forms and Apple pay for payment. I kept making errors typing in my info and decided to do a Lyft bike instead..KyyyyyyyleVersion: 5.36.0
Glitches and drains batteryThe app doesn’t work. It glitches and closes every time I try and rent a bike. On top of that, it overheats your phone and rapidly drains your battery. Needs a lot of work.101010010101100101Version: 5.22.0
Shockingly badThese guys are surly running out their current city contracts then getting out. This app wouldn't have been acceptable in 2006 let alone today. Very embarrassing for the "developers".PAD419Version: 5.36.0
Always somethingCan’t wait for a new company to take over . Garbage bikes.NoSamnNamesVersion: 5.32.0
App is non functionalI keep downloading and re-downloading it but it’s stuck on the main screen… No bike stops or anything, ridiculous.Radicaldoritos 🙌🙌👍👍Version: 5.27.0
Request could not be completed because of invalid dataPublic transit should be reliable. try harder..-+(SingedWaffle)+-Version: 5.34.0
GarbageI used to love the bike share in Toronto. I was directed to this app as the new app. Clicked on it. Used my gpa to find a bike. Prompted to get account. Bought a year pass….. for CHATTANOOGA NY!!!!! Why is Toronto bike share sending me to an app for the wrong city?.R9992254Version: 5.26.0
Slow and GlitchyThis is by far the worst and glitchiest app I’ve ever used. It is completely unusable, the kiosks by the bikes are more useful than this app..Very very goodddddddddddddVersion: 5.15.4
Didn’t workWouldn’t allow me to enter the expiration date on my credit card. Very disappointing..She fhdjfhVersion: 5.18.0
Can’t unlock bikes with annual passScanning QR code gives an error message. Can’t use numeric codes because I’m “too far away” (IM STANDING NEXT TO THE BIKE). The “support” link leads to “error page not found”.
I just used a bike this morning! No idea whats happening. Some communication would be great but there’s no way to contact anyone!.CivplayerrrVersion: 5.5.2
QR scanning good, but extremely laggy poor experienceHave to rate this 2 stars as the app is so poorly coded, moving the map around causes the app to freeze up.
I like the QR scanning feature but I much preferred using Transit app to unlock bikes and not this mess.
Happy to update my rating if they fix the performance issues and refine the app design or consider adding an Apple Watch app. As of now, I resent the fact that I’m forced to use this..Connor McBrine-EllisVersion: 5.12.0
Terrible serviceHad no problems with the bikes last year however, this year the app constantly misinforms where there are bikes, if docks available to park your bike and more often than not the docking station won’t except my bike so I have to travel further than the original trip would have been to find somewhere to leave the bike. 10/10 would not recommend.Whateves76Version: 5.38.0
Fix your horribly put together applicationIts a real shame that this is the only medium to get city bikes. horribly coded application with a high school project level navigation API. doing almost any action takes atleast 2 - 3 tries..TerminerastVersion: 5.13.0
HorribleThere is no way to sign up as it just says the info is ‘incorrect’, and it most definitely is. I’m embarrassed to be Canadian and have this monopoly garbage system here..I.Write.These.If.Its.Worth.ItVersion: 5.13.0
UX?Not user friendly at all. Trying to buy a pass and it simply doesn’t work.AlastaircvVersion: 5.13.0
Everyday userThis app can be beyond awful at times and others incredibly simple. Sometimes you can’t get a bike because your Bluetooth isn’t on(what?), sometimes it says your pass has expired or that you’re still riding when you’ve clearly docked the bike and can’t take out another. We just ask for consistency..416HCWVersion: 5.13.0
Smells of corruption just like ArriveCanI want to know how much does the City of Toronto pay this company for bikeshare services including this app? It seems corrupt to me. The engineers who coded this app is either incompetent or corrupt because how come an app can be so bad, bombed with negative reviews yet doesn’t get fixed? Is there any explanation?.RtyfxtVersion: 5.41.0
ScamWas charged $150 on credit card cause couldn’t get bike to dock back on. Total scam. Do not use..Lincoln633Version: 5.41.0
OverchargedI don’t know why but they charged me $50 for pay as go 😭😭.Mhitptel123Version: 5.41.0
Bad mapStation pins are often in the wrong location. Eg station is actually on opposite side of a busy street that takes 10 minutes to cross..Phill_rVersion: 5.41.0
Horrendous, patheticWhat a pathetic attempt at making an app. Really demonstrates incompetence at so many levels. You can’t even find it on your phone because if you search bike or cycle, the app won’t come up what an idiotic acronym for the app name.
In the unlikely event that you do find the app, it’s probably going to lag and not work. Shame on you Canada..SepSamVersion: 5.41.0
May have to discontinue membershipThis app was somehow upgraded and now you can’t login.Greg of torontoVersion: 5.41.0
App sucksCan never save my password properly and when I try to update my password it always error !!! Why is there always an error ?!.MejisieVersion: 5.40.0
HorribleUnnecessarily difficult to use, utterly stupid system. no apple pay integration, extremely difficult to sign in and pay because errors constantly interrupt the process, everything takes multiple tries to work, random errors that cannot be explained, utterly horrible experience. App appears to be in the first stage of development, and hasn’t gone through any troubleshooting or streamlining. Needs A lot of work, and is an embarrassment to the already awful transport infrastructure in toronto..QdtpklbgVersion: 5.40.0
Station is always full, station at college and Beverly never works…A lot of app errors, with no help. Hard to plan or schedule around the bike because you never know when an error might occur...ShawnnfffVersion: 5.38.0
Slow maps?Whenever I’m using the app, the map movement is slow like a snail. It’s horrible. Plus it’s using Google Maps on Apple devices, please switch to Apple Maps.The_Great_D-ManVersion: 5.38.0
App UnusableThis app doesn’t work on an iPhone 13 running the latest iOS when battery saving mode is on. Even with that option off, the app is still very slow and full of bugs. Bikeshare is an amazing program, please improve this app to remove one of our major pain points.SkuleBusVersion: 5.38.0
Awful experienceI don’t use this often in Toronto but. Every. Single. Time. That I do, I have to delete the app and download it again. The saved user name and password in my phone never works again later and I have to start all over again. Hate this system when it should be so easy..LreinholzVersion: 5.38.0
Without doubt the worst app I've ever installedTerrible user experience on iPhone - the app is SO slow - it chugs at 2fps on the map screen, and any other screen which features animations. Really unusable.
iPhone problems aside, the user experience is awful anyway. I can't just walk up and unlock a bike, knowing the app will charge me accordingly, like every other bike/scooter sharing app? I have to go through a painfully buggy checkout process EVERY SINGLE TIME I WANT TO RIDE? No face ID, no Apple/Google pay, just 20 year-old password protection.
I hate everything about this app - avoid it if possible..NB (iPhone)Version: 5.38.0
Don’t Do ItApp is horrible, stations are non working, bikes are always broken, my card has been double charged, charged randomly throughout the month and I’ve never been given a single receipt or record. Our city unfortunately subsidizes this company, do yourself a favour and just buy a cheap bike. And to top it all off customer service is terrible, they were unable to tell me how much I owed and could only say it’d come out on the 24th..GfdfgdhjigdvhugVersion: 5.38.0
Worst name for a bike sharing appThe app kind of works but every time I want to use it it takes me 100-200 seconds to find it because the name is so bad. Anything having to do with bikes or transportation or sharing would help. No one cares about PBSC. We just want a bike..ArturoUXesVersion: 5.38.0
Unreliable, especially when you really need itVery poor service. Oops, an error occurred. You should go out of business.
Falling into disrepair. Lock stations not working. Bikes not working and not being addressed.
Who is actually taking care of this?.JimmitycrocketVersion: 5.38.0
Nice idea bad appThe idea for the bike sharing is good and the prices are good but the app is insanely laggy and you have to force close it at least 4 times before you can successfully unlock a bike.Tell me why??Version: 5.38.0
This app is killing my battery and overheating my phone!!I’m forced to use this app unfortunately but whenever I open it, my new iPhone 15 pro max starts to over heat, battery percentage drops almost 1% every min. The map is extremely slow! fix this ASAP.Taz10011Version: 5.38.0
This app’s performance is the worst!This app’s performance is the worst of all apps on my phone. It’s taking hours to load the map, or open the screen to unlock a bike. It should be redeveloped… Otherwise, it offers all the features you need to ride and use the bike share. It’s just soo sloooow!.ThedulusVersion: 5.37.0
Lagged as FvckDo you guys have no technicians?.Infinity FriesVersion: 5.37.0
Avoid at all costsNeeds urgent fixing as of autumn 2023. It doesn’t unlock bikes about half the time. It doesn’t show accurate information about availability of bikes or slots. It is so slow it trips itself up with timeouts. Doesn’t give numeric codes when you ask for them. The physical card is more reliable..Daffodil ElevenVersion: 5.37.0
Endlessly frustrating and always makes me lateThis has to be one of the worst apps. It’s no wonder they have a horrible rating. They just ignore all feedback - how have they done nothing?! The app doesn’t keep you logged in for any amount of time. You can’t reset your password in the app. The app buggers up and makes it unable to get a bike. Every time I use the app, I know have to give myself a solid 15 mins just to troubleshoot this app. And I will still be late to get where I’m going. I truly hate this app the most. Do better..Em245690753178Version: 5.37.0
Unusable and unresponsiveThe design of this app is decent but it is almost unresponsive most of the time. Toronto bike share with Tangerine will not get a subscription from me until a better app comes along..DbcelVersion: 5.37.0
WowThis may single-handedly be the worst thing to happen to man-kind since the 2nd World War. We are going back as a society. I hope this application burns!.Mariman5Version: 5.37.0
UnuseableAlways an error with the bikes so many times it never even lets me unlock.Fluffkin 2.0Version: 5.37.0
Typical Canadian product that doesn't workClassic Toronto service. Like the public transit, this app doesn't work. They want to have nice things like NYC but no one wants to hustle in this city or code this app so Canadians are left with a faulty not working bike share app. The worst bike share app I've ever used. But frankly it's not surprising for a Canadian product..AsteepVersion: 5.37.0
SucksI wonder if the developers read comments or if they are informed how buggy their app is. Wow it’s 2023, you’d think a company would figure how to code properly now… but maybe it’s a loss leader for them and they don’t care ?.Dormay Aragato Mr. RobatoVersion: 5.37.0
Need to add to existing bike stationsSo often I’m late for work because they have no empty bike stations along Front St downtown in the morning. I can’t imagine how inconvenient that must be for tourists or people heading to the Jays game..Julesie75Version: 5.37.0
Slow, Glitchy and InaccurateThe app is horribly slow, navigating around the map is very glitchy, and the information is inaccurate. It will tell you that there are x spots available to return, even tho the station is full. The app has a lot of potential, the current implementation is just really disappointing.Dudeman12233467Version: 5.37.0
Does not allow me to buy planThe app sometimes does not allow me to buy a plan: I type in my password, but then nothing happens. This is very frustrating because I typically buy the “pay as you go” or “day pass” plans, so when this error happens I pretty much lose the mode of transportation that I had planned on having and have to figure out (on the spot) another way of getting to where I’m supposed to go. Why are you not letting me give you money in exchange for your service!?
This is definitely the worst/buggiest app that I have on my phone. Please fire your whole engineering team..Rs1235567Version: 5.37.0
Web site and App are quite awfulI've used this type of bike sharing in NY city, Paris, and Montreal.
The Toronto bike sharing system is awful.
The proof: look at all the tourists hanging around the stations downtown...
Not well spent money by authorities.Nick987642Version: 5.36.0
HorribleProbably the worst app I’ve ever tried to use. Slow, lags, just all around not user friendly. Also bike stations are often full and it can be very difficult finding a location to store the bikes once unlocked..Matt.1.2.9.Version: 5.36.0
At least cache the map for offline useI understand you need an internet connection to fully use this app. However I don’t understand why the map isn’t cached when fetched. I can still see my location using GPS without internet, so just keep the map in memory..SkubieVersion: 5.36.0
Can’t buy the planIt keep me asking the password in a infinite loop.Vinicius.hisaoVersion: 5.36.0
Too slowThe app is too slow to load.CristinaZapataVersion: 5.35.0
Awful experienceTerrible user experience..Nbgr89Version: 5.35.0
Find myself in map view; show me nearest bike return spotCan you add these 2 features that will make life so much easier.
1) if I open the app and want to find myself on the map, I have to look very closely to see the blue dot. Instead I should be able to click a button that zooms in to where I am.
2) if I have already taken a bike out and am trying to return it now: show me the nearest available option. If it’s not available, show me the next best option. I shouldn’t have to manually search for this..Mousamo1Version: 5.35.0
App stopped working after two yearsSuddenly I was being log off when I tried to use it today. No way to log in. It shows a new company interface. Disappointed.NnnnnnnmnmnnmmmmmmmmmmmccccVersion: 5.34.0
Always glitches when trying to unlock bikeAlways glitches when trying to unlock bike.Dana.SaurVersion: 5.34.0
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PBSC Urban Solutions
