IHealth Gluco-Smart Customer Service

IHealth Gluco-Smart Positive Reviews

IHealth Gluco+Great way to track glucose levels on your iPhone. Worked perfectly the first time I used it. My only issues are: 1) The cap on the lancing device is difficult for my arthritic hands to remove and, 2) you must order calibration fluid separately. Otherwise, it is fast, easy, and lightweight in a decent case that wont take up too much room in your purse or back pack. Also, very fast front door delivery!.Flygirl79Version: 4.10.0

Really great appThis app is very good at seamlessly tracking your blood sugar and letting you stay updated. I love that I compare it to multiple devices and be able to see my results across all my devices. My doctors loved it that they could see my trend. I recommend this app and the product that goes with it..Nurse JimersonVersion: 4.10.0

Great way to keep recordsSimple download app, setup profile, take measurement, touch measure on your app, and it records it for you. You can make notes, and it even has a microphone where you can speak a note. Definitely for the money, this is by far the best glucometer I’ve ever used!.HolySpiritFilledVersion: 4.10.0

Easy to used for startersAll the instructions were easy to follow and easy to set up, this is my first time using a glucometer and I like that you can store all data I your cellphone to keep monitoring your overall health..M. Camila GVersion: 4.10.0

Work on Bluetooth connection!Bluetooth connection doesn’t work all the time! The new update made the Bluetooth connection worse! Other than the Bluetooth connection I like the product! Been using it for about five years. Tried others, but keep coming back to iHealth..CornFed holmVersion: 4.10.0

IHealth meterI love that everything was included in the package. And the ease to set it up through my Bluetooth on my phone. Fantastic and this is my favorite part that these blood strips need very little blood and it very accurate..LRR55Version: 4.10.0

Easy UseThe set up process was easy and on screen instructions were easy to follow..JCPHVersion: 4.10.0

Great DeviceEasy to set up, use and collect information.Mdbps92264Version: 4.10.0

ProblemsFirst time using had trouble getting charger into glucometer. The reverse happened when trying to remove same. I suspect this will end badly therefore I cannot recommend this glucometer to people who depend on it for their wellbeing. Lauralee.Lauralee UVersion: 4.10.0

DIABETES DIGITAL APPThe Ochsner Diabetes Digital Medicine Program have a wonderful App. It is very user friendly. I love the App because it helps me to keep track of my daily blood sugar. GREAT APP TO RECOMMEND!!!.Nola DeeVersion: 4.10.0

App and equipment good, but disappointed about Apple Health appI’ve been using this system for years and find it easy and reliable. I’m VERY DISAPPOINTED that the developers haven’t update the app to sync the info with the Apple Health app..Brian LVersion: 4.10.0

Easy and FastVery easy, fast and I got all the information in my cellphone..AnaArcaVersion: 4.10.0

I-health glucose meterLove it. It goes directly to my Dr., alerts you immediately if readings are to low or high..Pearl EyesVersion: 4.10.0

Amazing!!!!Just opened!! So nice and sleek. Very easy to use ,app is so easy so far. Thanks we love it.HattrrVersion: 4.10.0

IHealth AppVery user friendly and easy to use..Arc’s PlaceVersion: 4.10.0

Love this App to keep logExtremely pleased with it.Simple gaget loverVersion: 4.10.0

I health Gluco+A+ in my book, high tech but easy to use!.GodsannointedVersion: 4.10.0

Great so farJust did first test, great so far.PapalesVersion: 4.10.0

EasyLove the app and the use of use.., Need a card quicklyVersion: 4.10.0

AmazingSimple and easy.Snooki1712❤️Version: 4.10.0

Health gluco+Love the simplicity.WeeechoVersion: 4.10.0

Monitor your healthDiabetes is dangerous and can be life-ending. Monitor this dangerous disease and how it affects your body..Dangerous diseaseVersion: 4.10.0

ReviewI can take this to my physician visits and she can view my sugars..ClarklastVersion: 4.10.0

SierraBest glucose meter.MSierraCVersion: 4.10.0

Slick, intuitive, and powerfulThe iGluco application, built to be used in conjunction with iHealth's amazing Wireless Smart Glucose Monitoring System, is beautifully designed and extremely easy to use. The app runs on iPhones and iPads and uploads glucose readings from the Monitoring System, maintaining them in a database after they have been automatically timestamped. The app allows other data to be associated with a given reading, such as whether it is a fasting reading, or one done after a meal. The user interface is one of the most intuitive I have ever seen in an iOS app, and yet provides powerful and sophisticated features such as a running line graph of your glucose levels over user-specified time intervals, and an embedded digital version of Diabetes Forecast Magazine, featuring helpful educational materials on living with diabetes..Philosopher8Version: 3.10.4

Very nice appThis device and app are proving to be very useful in management of my type 2 diabetes. I really like how it has the ability to preselect pre/post meal and other readings based on time of day. I also have the option to change this easily. The app is very easy to read and understand. I use the BG5 device and have not had any issues with connecting it to my iPhone 6. There is a sequence you have to use but it's not difficult at all. The readings appear to be very accurate. I like it so much I'm buying the blood pressure monitor and scale as well. It also automatically links to the apple Health app without any configuration on my part. Very good product..MechdroidVersion: 3.5.5

Generally PleasedHave been using the wireless glucose monitor and this app for over a year now. Had some initial hiccups where the monitor was unable to recognize that a strip had been inserted. Even when it did recognize it, it did not get a reading from the blood sample or control solution. It took several back-and-forth communications including sending pictures over a period of several weeks before it was agreed that I was using the device properly. Once that happened a new device was sent out quickly. I have been using the new monitor for a year and have had few issues. I also tested my readings at the same time I had a blood test run at a lab. The results were relatively close to the lab results for a home monitoring product. My results were better than the FDA accuracy guidelines..Tk111Version: 3.10.2

Needs a tweakI'm using this app in conjunction with the iHealth Smart Glucometer. In theory, the app provides everything I want to monitor my blood sugar. My complaint is the lack of consistency in nomenclature between the iPhone and iPad apps. Things are arranged entirely different between to two apps. This difference would almost be acceptable if they labeled the functions the same between the two. There also appear to be different functions between each app...on my phone app, under the settings tab is a "sync" feature, presumably to sync data from phone to the iHealth cloud storage (documentation is not the best). The iPad app does not have this same sync feature. Syncs also do not seem to be complete. I can have 3 data sets showing on my phone, but only 2 on the cloud and iPad. In general, I feel this app is on the right track but they are badly in need of some fresh eyes on these inconsistencies. For these reasons I'm giving only a three star rating. If they would correct the inconsistencies between iPhone and iPad apps and correct the sync issue, I would bump that rating up to 4 stars. (I reserve my 5-star ratings for stellar and beyond expectation apps).DesertSunGroupVersion: 4.0.3

(Fixed!) Health sync broken...(UPDATED) Customer care was great! Problem was fixed very quickly! The whole reason I invested in this app was because of the convenience of having the readings integrated with Health so that I could share them with my doctor. Since the last update, Health integration is completely missing. I feel like I've spent all this money for nothing. What's the point of having such an advanced device if my readings are still trapped within an app and I have to manually export everything any time I need to share it with my doc..RobV8RVersion: 3.6.8

Needs tweaking...Love the idea. The size is good and the strip cost is very good. Hopefully my insurance will recognize them and start helping to pay. Now for the quirks. The microphone access reminder should be a one time thing. I don't use the voice note feature. The 10 strip reminder is also annoying. Doing the math, 40% of the time you use the meter, it gives you that reminder. The Bluetooth hookup is spotty, sometimes requiring you to shut the meter off and try again. The problem there is the power button doesn't let you turn the unit off. You need to insert and eject a strip. The last quibble is the case doesn't last long. The elastic strips gave out in 2 weeks. The zipper is on its last legs after 2 months. Cheap..Indentured1Version: 4.1.1

Issues....update!!Contacted Customer Service and they not only worked with me, but they sent me a new device because the one that I had was defective. Thanks i-Gluco Support Team! Everything is back on track. It used to be reliable but now it's not. Sometimes it connects, sometimes it don't. Sometimes it scans my new test strips, most time it don't. Hate that I will have to go back to my old method of checking my glucose. Like the product, love the idea but hate that it's not reliable!!!.Sedrake26Version: 3.6.8

Solid app, needs a little workI am very happy with this app overall. The test strips are affordable if your insurance does’t cover it like mine. I haven’t had any syncing problems and I can send a report to my doctor from the iHealth website. It’s also very handy to have my blood sugar readings on my phone for when I visit my doctor. My only complaint is that if you take a reading after 10pm, it won’t let you tag that reading as being “after meal.” I work late and often eat late so I end up with some inaccurate records. I have to manually adjust my reports before sending them to my doctor..AwkwordVersion: 3.5.3

GrrrrThis is the very best unit I've used. But..... the test strip count reminder gets in the way. If you don't hurry and do all steps the unit shuts down right as you ruin the strip. The app will start, tell you to get blood, waiting, you get it, the test strip amount warning pops up and cancels the test. This unit eats test strips unnecessarily, not to mention the multiple extra holes required to be stabbed into your finger. This morning, I'm giving up on my test, two wasted strips is enough. Please fix the app to allow us to turn test strip count off or make sure it doesn't come on during the test. It's a real shame something this simple prevented me from a five star rating..GabeDPVersion: 4.1.0

Awesome effort, but careless mistakes in app and webThis product is best-in-class at addressing many problems facing diabetics. - App crashes in some scenarios where we try to pair with the meter once the app has already started. - PLEASE FIX THIS (easy fix): There is a bug in how you are recording times when blood sugars are measured without connecting to the phone. When you synch, the app sometimes claims that the reading was taken a few hours in the future, at strange intervals. Whats worse is that there is no option to update the time within the app with the correct one. Somebody is screwing up the math when reconciling the system time on the meter and the actual time on the phone. Please check this. If you have diabetes I highly recommend you buy all your testing supplies from this company. Even with the bugs I am finding this product is far superior to anything else. Test strips cost 25 cents also… : ).Diabetic_bojVersion: 3.3.4

Almost perfectEven if you don't have the meter, this is a great app. By far the best looking at the Apple Watch. Their strips are priced fairly, no insurance covers it yet, but the price is close to other strips that are covered. The lancet is bad, spins, get a soft touch. The meter is good, the display could be better, but then again the app shows everything. There is still room for improvement, like longer battery life, I'm not crazy about the screen when you open the app, but overall it's a clean interface. The PDF export is awesome, makes communication with your doctor a breeze..BrooklynDaveVersion: 3.9.0

Great app for monitoring blood glucoseI have been using this app for about 6 months now. It is reliable and connects/syncs well with the iHealth glucometer. There are two main features that I like most. The first is the detailed trend and data analysis that the app provides. The second is the reminder feature that tells you when you are close to being out of test strips. I would highly recommend this app along with the iHealth glucometer..BillbowenjrVersion: 3.4.3

Some IssuesI use this app 4 times daily to monitor my glucose levels. I was diagnosed about 6 months ago so all this is new to me. There are some issues but support has been responsive and seems to be working on a fix. Like many other users the app thinks it is a music player which requires me to make sure the app is closed after logging. I use two different medications and when I enter dosage in one medication is is a number field and pulls up the numeric keyboard. The second medication is formatted text so it will pull up the text keyboard which I am sure would be a bug..VOLinAVLVersion: 3.9.3

App Update FrustrationI've had this glucose monitor and app over a year now and it is great for keeping track of my blood sugars. Since the app update though I've been having trouble when I try to connect. Every time I turn the device on to connect with the app, the app closes out. I've deleted and re-downloaded the app, I've reset my phone, and I've even tried downloading the app to my husband's phone. All have produced the same results. I haven't been able to test my blood sugar for 3 days now bc I can't scan the new bottle of strips. Please fix ASAP.Nieka560Version: 4.1.0

Great App and HardwareThe app works great with their Bluetooth iOS glucose monitor. The first reading was easy to take and matched the reading at the commercial lab. A friend who uses an excel spreadsheet for monitoring his glucose levels was envious when he saw how easy it is with the App and how much information you can add manually..Gxs256Version: 3.4.2

ExcellentPour ceux qui ont de besoin de prendre leurs taux de glucose, ceci est le bon produit. Je veut juste qu'il change leurs petit déjeuner, déjeuner et dîner pour nous Canadien. Un déjeuner, un dîner et un souper. Et pas de PM s'il est 15h00..Goss02Version: 3.10.2

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IHealth Gluco-Smart Negative Reviews

3 pricks = NO resultsAbsolutely horrid. Do yourself a favor and stick with a trusted brand. I bought ALL these items - test strips, lancets, alcohol swabs, battery - just for using one of their machines and it DOES NOT WORK. If something is wrong, TELL THE USER. Instead the screen would just sit with NO feedback as I’m bleeding all over my table. I demand a refund..JJHogan240Version: 4.10.0

Tired of being asked for reviewsThe title says it all. I’ve been using this product for years. Keep asking for reviews and I’ll look for a different product..RbiowaVersion: 4.10.0

Keeps crashingThis app has work great for years. Now it just keeps crashing. I’m going to have to go to meter from another company. I’m using a 10th Gen iPad.JrrgandalfVersion: 4.10.0

Are we there yetOne star review because you have asked for a review every day, (24 hour period) since this app was last updated.ConedogersVersion: 4.10.0

SyncThe previous IHealth device was sync with my iPhone. This one will not. I have tried everything with no success..1OmaVersion: 4.10.0

I do t know if I like it yetThe pen with the needle seems dangerous it gets stuck and it keeps saying it’s offline.-SusVersion: 4.10.0

ConvenientGood when it works, but the Bluetooth is spotty..KintsuruVersion: 4.10.0

Requires an account on iHealthSeriously?! We must I create an account on your site? I do not need to do this for other health apps - including Apple's Health app! I know some will argue I have an Apple ID but that isn't the same. I use that to purchase and track info on my devices. My health data in the Health app is ONLY STORES ON MY IPHONE. And I have the option of choosing where to back the data up and encrypting the data when doing so. Apple has no access to it! There are only two entities which get my health data - me and my healthcare provider. Figure out how to work with either of these and DO NOT require me to make an account on your site just so you can mine and resell my contact info. Charge more for your app if you must, but don't make me give you my data. I'm done having my accounts hacked when they were supposed to be stored "securely" (i.e. Sony, Target, U.S. Gov., and all the other "we've been hacked" stories we have seen in 2015). The best way not to get hacked, is not to have an account!!.SquidlyManVersion: 3.9.3

Not worth the moneyFirst of all, insurance won't pay for this meter or your strips. If you test a lot, it gets very expensive. I test 7 times a day, before and after each meal, and at bedtime. Second, the meter is VERY finicky when using test strips. I had a 20% failure rate on the strips until I figured out just how touchy these strips are. (And I've been testing for 20 years!) I lost about 30 strips and IHealth tech support couldn't have cared less. Third, the report is marginal. You can get much more meaningful reports from other glucose monitoring apps such as BGluMon. I bought this meter as a time saver with its automatic data entry. In reality it's NOT a time saver. You still have to manually enter in the category of the reading (Before Lunch, etc) if the meter gets it wrong, which is very often. You still have to enter medication and amounts. So what's the point? All you're saving with IHealth is entering in 3 digits for your glucose reading! It makes more sense to get a free meter, free strips, test OFTEN, and manually enter your data into another app. I use BGluMon and the reports are excellent! Data entry is as fast or faster than IHealth. As soon as I go through my last 4 bottles of IHealth strips, the whole thing is going into the trash can..123CarGuy123Version: 3.10.4

Please Don't Use This System- For your own SakeI'm a Medical Student that was formally employed designing devices similar to these before working to help people. I found this system to be confusing and untrustworthy. Please for your own sake, don't buy this product/use this system. Buying a OneTouch and writing it out on paper, or graphing it in excel, would be a better option. The people that designed this app did a POOR job. And i would not want anyone to use this to monitor their blood sugar. Especially if you are INSULIN DEPENDENT. Please DO NOT buy. For your own sake. I would also be more than happy to inform any company representative to the list of reasons why their product is completely unsatisfactory for medical use. Feel free to email me. I stand by the fact that everyone should NOT use this product..GhubbsVersion: 3.5.5

App and monitor have a lot of problemsThe biggest problem is the app does not always recognize that the monitor is plugged in or gives error messages saying the 2-day old battery is low. It often does this as I am halfway through testing, which means I have to waste supplies and poke myself again. Yesterday, one reading took 3 pokes. Instructions for app are terrible. It often will not recognize when I try to indicate that a reading is post-meal, and it keeps graphing my post-meals in with pre-meal readings. It ranks a reading as high or low based on a non-diabetic's blood sugar. Why not let the user choose to use ADA targets if they are diabetic? It has been really disappointing so far, and I'll probably go back to my old monitor..ScribundaVersion: V3.1.0

Good idea but needs improvementGood idea of tracking on the phone. I was excited for it but ever since I got it, it has been inconsistent at startup. Sometimes it recognizes the meter and sometimes it does NOT which was more often. It had to do with time lapse between opening the app and inserting the meter into the audio jack. If it does not recognize, then you have to kill the app and restart. Got tired after a while of doing this. The second problem is that the battery dies out within a month. So 2 months later i am done fighting this one. So one they have to improve batter life or use phone power and second fix the software!!.Ram01Version: 3.10.4

Terrible !!! Buys be awareBuggy software !!! Not user friendly at all. Lost a lot of strips to get one simple reading - looks good but doesn't work as it should - simplifying life through digitalization - iheath managed exactly opposite. I put one star but it is too much.JamirolVersion: 3.10.2

App REQUIRES hardwareThis app should not be in the Canadian App Store, it requires you to buy Glucometers not available in Canada. There is no way to use the app without them..BATsTMVersion: 3.2.0

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