Hilton Honors: Book Hotels Customer Service

Hilton Honors: Book Hotels Positive Reviews

Recent adverse changesLately at some hotels when I check in, the current stay actually disappears entirely from the app, it has happened to me several times now. This did not used to occur. The digital key will remain but I can no longer see the details of my reservation, message the hotel, or otherwise use anything but the digital key. In my current stay, this got much worse, as not only did it disappear, but the hotel then somehow could not see my reservation or that I had checked in at all resulting in multiple calls to the room demanding to know who we were and in someone speaking unpleasantly to my wife and telling her with a tone that we were not supposed to be there (keeping in mind we had checked in with digital key, my card had been charged, etc.), and this morning somehow in a new reservation being created and being charged again and at a rate nearly double the rate on my reservation, which I then had to go correct. (And I now have two new stays with nonsensical data for the hotel showing up, perhaps created by the hotel or perhaps whatever phantoms are causing this.) Will I get proper credit for the stay? Color me doubtful. Will I be double charged? Seems not unlikely. I don’t know what’s going on with Hilton’s systems but it has now reached a point where the app and/or back end losing your reservations is pretty seriously adversely affecting the stay experience. — Diamond guy who is becoming afraid to use the app at all.Jim in Santa CruzVersion: 3.14.0

Handicapped Early Check-InWe usually always stay in Hilton Properties when we travel for business and we travel enough to be Diamond customers. The Mobility Accessibility is nearly always perfect. My problem is that we cannot afford ourselves of the early check-in, because when I do, your app puts us in a standard room, which is totally incorrect. I had a circumstance when I did early check in and when we arrived, all of the handicapped rooms were taken! But, that was not the case when I made the reservation. The other problem is that rooms are not always identified appropriately in the system. If I book a room called hearing/mobility accessibility I would expect it to be both hearing AND mobility accessible. However, that is not always the case. Sometimes this is only a hearing accessible room. Your rooms need to be clearly identified and your hotel systems and the staff need to be able to easily understand the difference. As long as I am reviewing, I also want to mention, and to me probably the most important, Hilton and really all hotels, need to consider designing new hotels with all mobility accessible rooms on the ground floor. Being close to an elevator is absolutely no help in a fire. Having to wait for help could be the difference between life and death for someone unable to walk down stairs. While not expecting this request to be something retrofitted, it should be a consideration in future design. Thank you!.WhenSeanSpeaksVersion: 2021.10.12

First solo stayThe Hilton Garden Inn in downtown Colorado Springs, CO is a very nice property with such helpful staff and a parking situation that absolutely stinks!! Parking is next door and shared with a bank which claims the bottom floor from 9-5 weekdays . That leaves the uncovered top floor for hotel guests…..several inches of snow and ice overnight and a steep slippery ramp to get up. Not fun…Hotel looks very new and clean. Housekeeping was great. Very quiet during my four days in town for a family surgery. Staff, especially Billie Jo and Ramon were particularly kind and helpful to me as a mature woman doing her first solo cross country trip. There were a few glitches, like when the heater in my room scared the life out of me when it had some kind of breakdown that caused it to starts sounding like two giant gongs were clanging together. Conor quickly assisted me to move to a different room…on a different floor! Seem to still be working out some of the security features. Supposed to use key to operate elevators above first floor. When Conor moved me to a different floor, he waited for me too use my key card and I told him I had not had to use it in the elevator the entire time. Daughter’s key card only worked some of the time. In all I wouldn’t hesitate to stay there again in similar situations, and after I left , my daughter stayed there until her husband was able to leave the hospital for home..KATC viewer2Version: 2022.2.15

Problem with digital key under new versionMy iPhone and iPad have the Hilton honors app. I always check in the day before a stay using my iPad since it has a bigger screen. In the past after checking in, I have been asked if I want a digital key, which I do not request from my iPad. I then open my iPhone and request the key. I upgraded to the latest version of the app 6 days ago and used it to check in for a stay 2 days ago. For the first time ever it automatically processed a request for a digital key as part of my checking in without asking if I wanted one. That put the key on a device I can’t carry with me in a purse or pocket. The front desk said I had to call HHonors support to have the key deleted, but support said they can’t do it and there is no way to remove the key from my iPad so that I can request it on my phone. There should be a way to remove a digital key from a device. If the digital key will now be processed automatically when checking in without giving the option to wait until you are on the device where you want the key, that is a change that should be undone. I’ve used digital keys for many previous stays and this is the first time a digital key was sent without my specially requesting it. The app shouldn’t assume I want a key, nor should it assume I am on the device where I want the key at the time I am checking in for a stay..Dlatk64Version: 2020.12.1

The Ultimate Hotel Companion: My Love for the Hilton Honors AppI have been using the Hilton Honors app for quite some time now, and I must say that it is simply outstanding. From the moment I downloaded the app, I was impressed by its user-friendly interface and seamless functionality. The app makes booking stays at Hilton properties incredibly easy and so convenient. I appreciate the ability to easily view my upcoming reservations, to digitally check in early, and review loyalty point balances at a glance. One of the features I love most about the Hilton Honors app is the ability to customize my stay. From selecting my room preference to requesting additional amenities, the app makes it easy to ensure that every aspect of my stay is just the way I want it. I also appreciate the mobile key feature, which allows me to bypass the front desk and go straight to my room upon arrival - it's a small detail, but one that makes a big difference in terms of convenience. Overall, I have had nothing but positive experiences with the Hilton Honors app. It is a must-have for anyone who frequently stays at Hilton properties and wants to maximize their loyalty rewards. If you are looking for a convenient and efficient way to manage your hotel stays, I highly recommend the Hilton Honors app.Angelc1225Version: 2023.1.31

Rooms need attentionI have been staying at Homewood Suites in College Station, TX for 6 weeks, as I am working in Bryan during the week. I have stayed in at least 3 different rooms, staying in 120 for the last 3 weeks. I enjoy staying at this hotel because it has the kitchenette and it is very close to my office. The only complaint I have is that the hotel has not been maintained very well. There are small things that need to be done, such as the shower curtains need to be replaced, (every room I’ve stayed in so far has needed a new shower curtain. They are barely hanging on the rods in some rooms). The carpets need to be cleaned and in room 120 the carpet needs to be stretched. Two of the rooms I’ve stayed in have needed the sliding doors to closet put back on their track. The stoves need new bowls under the burners. Also I reported that in room 120 the connect for the small burner was loose on 1/29. On 2/1 when I returned to room 120, it appeared that there had been an attempt to fix the connection, but it was still loose. I would think this could be a fire hazard if not corrected. Again, these are small issues but at the same time correcting them would go a long to making the rooms look better and show that management really cares about keeping the hotel up. I really like staying at the college station hotel and plan to continue to stay there. I also realize it is an older hotel but housekeeping really needs to be reporting repairs that are needed as they find them..DhcdajaoaoosopaokdifgVersion: 2021.1.26

Do NOT like new breakfast benefitHi! I once again want to tell the decision makers at Hilton how much I dislike the elimination of a truly FREE breakfast for myself as a Diamond member and husband. The cash credit does not cover the same breakfast we use to receive (as the meals at hotels are usually priced higher than comparable restaurants) and using it in the pantry is useless as most offerings are not healthy and overpriced. The cash credit issue caused check out for me at one property to take almost an hour which has NEVER happened at any location in the world. Also the last days breakfast receipt is not brought over to be charged to my folio in time for check out. I should NOT be asked to depart a hotel without my final bill in hand! Bring back the FREE breakfast and eliminate the new test program of issuing a too low dollar amount to provide a FREE breakfast. Are you trying to no longer provide a free breakfast for your Diamond members?? I am not on per diem and it would be better if Diamond members or any member entitled to what was once a FREE breakfast be given the choice of FREE breakfast or a food and beverage credit . I no longer feel valued as a Hilton Honors Diamond member. Happy to chat with someone about this..TravelpeanutVersion: 2021.8.24

Can’t say enough wonderful thingsI’ve had a honors rewards since 2005 as well as one for Marriott. In the past few years, I’ve had to travel to numerous states for family emergencies and I can tell you that you simply can’t beat Hilton. I now only use Hilton exclusively. After having to leave very last minute and drive all night several times and getting to a city I only had been to once previously years ago, I booked online with Hilton and I arrived with my mom and a small baby. I went to the desk because we got into town at 06:30-07:00 am after driving all night long as just told them that I had been up all night and was in town for a family emergency and they didn’t even hesitate going ahead and allowing us into our rooms. It just so happened to be I picked the one room that was already cleaned and they gave us my key and told us to help our self to breakfast. There have been a few times I needed to check in early for certain reasons and they have always went above and beyond for us. I can honestly say I’ve never once had a bad experience with any Hilton I’ve stayed in. So I high recommend using Hilton as they make their guest a priority every single time..LaurelAshleyVersion: 2020.10.6

BEST STAY EVERRRRR !!!When I say, I love everything about Homewood I love the staff I love the housekeeper is the laundry people everybody here at this hotel is super super amazing. They deserve the best from the customers they work hard they care about their work. They care about their customers and how they can help in rough times or hardships This hotel comes with a complete breakfast that is so amazingly good from pork to turkey to potatoes to grits. When I say the breakfast here is amazing you will not be disappointed. The GM is the best ever her staff up under her is amazingly sweet. The rooms are excellent very spacious pet friendly. The beds are so super comfortable I throw my pillow to the side sometimes 😂😂 if you looking for a hotel to stay in lay your head and sleep comfortably with no issues make Homewood suites by Hilton in Mcdonough your choice to stay they are so super amazing to me, My Husband and my fur babies so I say, if you’re just passing by need a couple hours of sleep, you need a day a week a month a couple hours you have to make Homewood your go to place I promise you you will not be disappointed. I love it here.❤️🥰.$YoursTruly$Version: 2023.10.3

Better promotionFor military families that are have to travel due medical procedures, emergency or for mental health who are stationed in another state would greatly appreciate if the promotion would be extended to us and better than what we are currently receiving. I absolutely love the hotel, but as a military spouse for active duty who is currently deployed and I have a son that has been admitted into a behavior health/RTC facility nearby plus we live over six hours away, it is very stressful with not only trying to find a place to stay and trying fund to be able to accommodate the required family visit. It is very difficult working with TRICARE and I have definitely pushed this up the ladder due to the stress that we have endured but with that being stated, why is there a huge promotion for active duty travel or for active duty orders but not for spouses. Working in customer service and sales I truly believe that this would be a great opportunity to expand on what can be done to assist those families that are in need and serving our country because it’s not just a member who is serving it is the family as well and it is a heavy button on everyone. I truly do pray that you all take this into consideration and evaluation.Arms not happyVersion: 2024.7.2

Makes life easier while working on the road !This app along with any smart phone will make your life easier ! After putting in my info and card numbers, it's saved securely into the system . So I don't have to do it each time I book a room ! After making your reservation, all you will need is your ID & card when checking into front desk . A quick scan of both and your off to your room with in minutes! If your like me & work out of town a lot , I suggest you join their honor system . You get points for each night you spend and they add up QUICK ! With in my 4th stay I was a Diamond member. As a Diamond member the extras never end ! I get a free bottle of water , sometimes even a small snack each time I check in . There is even special parking privileges that come along with being a diamond member. While the Company I work for pays for the room , I save the points for when I take the family on vacation! This last time I stayed 1 weekend Friday night - Monday morning for free ! All it cost was a few honor points .. You can't go wrong with this app , bottom line !! Sincerely, Kody Landry.The Guy 007Version: 3.15.0

Digital Key Feature is MisleadingFirst time using this app. Last night I got a notification that I could check in for my stay (which begins today) and pick my room. I thought the feature in the app to pick my exact room was cool, never had to at experience before. I opted in for the digital key. The confirmation email said I’d get a notification when my key was ready. Throughout the day today I kept checking the app and the digital key icon box said “preparing room.” I interpreted this to mean my room was not ready. An hour AFTER check in time, I was concerned and frustrated. I tapped on the digital key - preparing room icon, and now it told me that because I’m a first time user I had to go to the front desk and show my key. When were they going to notify me of this if I didn’t drill deeper into the app? I showed up at the hotel to a lengthy line at the front desk - exactly what the digital key was supposed to help me avoid. Also, now where in the app could I find a confirmation of the check in time. Oddly, the My Stay icon didn’t have this info..LeduffyVersion: 2022.6.14

Worst Problem Ever for Lifetime DiamondI have been a long time, loyal Hilton customer and a Lifetime Diamond member for several years. Until this app fell apart, I was perfectly content. Now my iPhone will not load my profile, stays, reservations, and simply doesn’t work for me at all. While my older IPad works great. The iPad should allow the iPhone to get the app directly and share as designed, but something in the app has gone crazy, broken, or has been hacked. Either way, the last month of travel has been darn inconvenient. So much so, that I stayed at a Marriott two weeks ago and actually loved it! It may be time for a change. After all, if I have to go to the desk to check in again, it may as well be some place I feel valued. When I mentioned I was a Hilton Lifetime Diamond at the Marriott, they upgraded my room to a junior suite bigger than my first apartment. I loved feeling important to the people getting my travel dollars. Hilton better get it together or I leave permanently..Mineis1Loves SWAVersion: 2022.10.11

App feedbackI would have given the app a 5 if not for recent issues. There are two specific issues with the app that do not allow me to mark it higher. 1) the checkout feature on the app is great but getting the receipt up to 48 hours later is not great. Since hotels no longer out the bill under the door, I cannot verify the accuracy of the bill. If I check out with the hotel, I can get a receipt within a couple of hours and verify the accuracy on the spot. As a business traveler, not being able to process my expense report for multiple days is frustrating. 2) when using the online check-in feature, travelers indicate when they are arriving. Last week I received a call from the hotel around 645pm inquiring whether I would be arriving. I had indicated on the app I would be arriving at 10pm. I had to return a call for fear of losing my room. If I have done e check in I am not sure why they were calling. Also based on my time. When I arrived at the hotel I asked if I had indicated the wrong time. The person indicated they don’t see that information. What is this information being used for if the hotel does not have access..LH63565Version: 3.13.0

Nieves LisaMarieMy daughter had a wonderful stay @ the DoubleTree Hilton on Lexington Ave in NYC. It was her birthday weekend. I’ve stayed at many Hiltons, and Doubletree facilities throughout the states. I am also a Hilton Honors customer. Though there were a few situations that occurred during check in, the front desk manager who goes by the name Heaven, handle the situations professionally, and accordingly. Heaven was very attentive, and assured me that all that is, and expected of the Hilton would be granted for my daughters weekend. I definitely recommend staying at the Lexington Doubletree. They treat you with respect , and honor you as a valued customer. It was a pleasure speaking to Heaven, and reassuring that she took her title very serious, and promptly handled all situations accordingly. I was very satisfied, knowing my daughters stay was exactly as expected, and that she was in good hands at the Lexington Doubletree. I write reviews here on Long Island regarding Hilton’s as well as Doubletree across the states. I am a dedicated member and customer, when I travel I always stay at Hilton/Doubletree hotels..L NievesVersion: 3.11.2

I understand that it’s a pandemic, but...Usually we are satisfied with HH and Hilton Grand Vacation Club; however, the lack of attention paid—including HOURS spent on the phone rehashing several poor, recent experiences, ignored emails, and the loss of our chosen benefit (free made to order breakfast) with no replacement—have really left us disappointed in 2021. People at the hotels have been great, and many of the customer service HH workers have been very nice. The problem is the length of time I spend on hold and re-explaining the problems and the inability of workers to offer upgrades to make up for my wasted time and less than Hilton quality situations. I hope that Hilton is able to hire and train the people necessary to satisfy the promises of excellence we have become used to as HGVC and HH members since 2005. It really is the employees who make a difference. They represent Hilton. Give them the tools to make owners/members feel as valued as the cheesy “We appreciate your Elite (or Diamond) status. I do not feel appreciated. I hope things turn around....Pay employees moreVersion: 2021.7.6

Diamond customer, Ken WaughtalI recently had a stay at the Hilton Garden Inn in Evansville Indiana. I would estimate I have stayed there 6 to a dozen nights over the last two years. The person next to the person that checked me in told me that I was going to have to move my vehicle. I thought they should have asked me to move my vehicle before they checked me in, because they knew it was a problem for them. And when I ask her to cancel my reservation, she said there would be a charge. So I called Hilton Honors customer service to express my disappointment twice and the second representative told me I would be receiving 20,000 points for the inconvenience. I have been totally loyal to the Hilton chain for more than a couple of years now. If Hilton Honors change their mind on giving the points I would appreciate some communication in regards to it. It’s not about the points it’s following through with what you said or communicating the change. Thank you.Fat super truckerVersion: 2023.7.4

I Can Breathe AgainMy wife and I had our wedding reception in 1987 at the Conrad Hilton in Chicago. My wife was also employed with them as we took advantage of the benefits over some years when and if we could afford it, was our go to 5-star hotel in which was rare. Just recently I had a job offer to work in Panama City, FL. and I jumped on it. Now my wife and I need to find a place to live and our first priority was to book an extended stay hotel to give us time to search. This is not our first rodeo as my job has taken us to live 6 different cities over the year. "The majority of extended stay-clientele consists of professionals in different sectors that spend a significant time away from home while working, like construction professionals, traveling nurses or locum tenens" Our first thought as usual was to see if there is a Marriott or Raddison Inn or Extend America sort of place and Never connected an extended stay hotel with a Hilton Hotel because of their price and reserved only for special occasions. Those days are gone my friends. We stumbled upon a Homewood Suites by Hilton in Panama City, FL and "THATS HOT" I think we're going to extend another week and possibly a month or a year since the Hilton Extended Stay hotel prices are compatible and me being a construction professional I have to say... "Why settle for cheap when the quality of a Hilton is so obvious" 🔥🔥🔥🔥🔥.Daizey8sVersion: 2024.1.9

Excellently intuitive app!This app is amazing! I can do almost everything I want to do on this app regarding my reservation. The app keeps track of everything and allows me to see all my point accrual info as well as my night stays. As a diamond member I have lots of enjoyment using this app since I travel frequently. I can quickly make and cancel reservations and it’s always worked flawlessly. The only improvement that needs to be made is enabling the ability to allow more than one device at a time have a digital key available for use from the phone. My wife and I can’t both have the digital key on our phones, even if she is logged into my Hhonors account. Maybe we could have the ability to share the key to another device? This should be an easy fix and should absolutely be done! This is the ONLY reason I gave it a 4 or of 5 star review. There is always room for improvement and this is definitely not a complaint but an honest suggestion that is frustrating..L GossVersion: 2021.6.22

Still Live This HotelWe have stayed at many Disneyland and Convention Center hotels and we keep going back to this Doubletree. It also makes more sense for us to stay at a Marriott property as we are Bonvoy owners, but I would rather stay at this hotel and not earn Bonvoy points. It’s in a great location. Parking is easy. The two Queen suite is awesome for the three of us or for four of us if my daughter and I go with our girlfriends. It’s always really clean. Not outdated at all. I feel super safe there. We can buy our Disney tickets in the lobby. They have a nice bar and the restaurant is good (could be a little quicker service). Staff has never disappointed us in any way. The pool is small and on the third floor but is a great way to cool off and take a break from Disneyland during the summer. We live only 75 miles away but the prices are always good so we always stay here for Disneyland trips and cheer competitions at the Convention Center. The cookies are a great added bonus!!!.Callahan DogVersion: 3.25.2

Rates Default to Non-refundableDiamond Member here (from stays, not CC) The app works great but an issue I have personally is that it seems like somepoint in 2022, the search results defaulted to the Hilton Honors Non-refundable Rate. I understand that this is the lowest rate available, but in the past the non-refundable rate was only advertised if the hotel was already pretty much full and you *couldn't* get the normal Hilton Honors rate. Now every search I do regardless of location/date, the hotel listing only shows the non-refundable rate and it makes it very difficult to discern between hotels. I have to manually go into each hotel listing to see if there are actually any rooms available at standard or bonus rates. I'm not going to select a non-refundable rate unless I absolutely have to and so if the search results yield only non-refundable rates then I just go look at other hotel brands availability instead..MZTTUVersion: 2022.12.27

This is the best hotel app I’ve ever usedI had a 1 night stay in a Home2Suites hotel and the lady working behind the counter was so sweet and helpful while checking in. She got me enrolled into the hilton honors program. So when it came time that I needed a hotel for an out of town trip, I went to my hilton app and it was the easiest time I’ve ever had booking a hotel stay because of the features it offers. I was able to not only reserve my room, but the app allowed me to check in from my phone, use my phone as a digital key (no need to go to front desk at all, and can enter whenever it’s convenient for us) and I was also able to pick my hotel room location using a map (easily picked a room on the 1st floor near an entrance) and its able to show me the weather and nearby shopping locations. This app has it all and I will definitely be a long term hilton rewards member..Anne-Marie JohnsonVersion: 2021.12.7

Disappoints more than wows!I'm not sure why companies that have poor products ask for reviews. This app is woeful or just about adequate. 1. Prisoner rates. They give you the "Honors" price but not their best price. They fail to compete because you have an "honors" number. I have better luck not using my honors # then start booking the room. 2. Room select gives no orientation to roads, restaurants, pools, parking lots. Trying to find a quiet room, fuhgetaboutit. 3. Finding hotels "nearby" has some weird logic. Instead of distance, it must have most expensive, then company properties then franchise properties then distance. This app supports the Hilton bottom line before any regard to the customer.. There's your review. You asked for it, you got it. Updated October 2017. Now the digital key epic fail. Get to the door, have to open app, then select digital key, then press button when commanded, then wait 10-15 seconds for various computers to talk and THEN get an error that the front desk has altered the digital key and it doesn’t work! Hilton really doesn’t like you!.Jpilot945Version: 3.4.0

So many rewardsLove the attention and how professional everyone is there. I get treated like royalty and free breakfast in most of them is a plus. They are very attentive and keep you in the loop. The text messages they send when you agree to them are the best. Always checking up if everything is ok. Big thanks at the double tree by Hilton in Fort Lee to Chasity, Jaei and Dan who are super helpful with anything I need or they would think I need,. amazing staff, treatment and breakfast. I’m now a gold member in two months of stays. I did not even know I was a gold member until I was congratulated by Whitney and then explaining all the benefits of being gold member. Not to mention my family also stood there and even mentioned Whitney and Jaei not knowing they were also very helpful to me. Looking forward to going back. Big thanks to auntie Kathy and cousin Paris Hilton and the other one too Sincerely, Lord James Lolo Bernal.L0L0s👽Version: 2024.2.13

Hard to use and not logicalWhen installed on iPhone app cannot be found by searching. Often have to go to App Store and search App Store the start app from inside App Store. Second the app is horribly slow all the time. It acts like a browser on a slow connection. Electronic key poorly implemented. Often get to door and have to wait while app thinks about letting you in. It is so slow that you sometimes do not recognize it is working. When encountering several keyed doors it often unlocks the wrong door - never seems to want to let you pick and it make bad choices about what to unlock. App is weirdly set up - needs to be reworked with the actual user in mind. It makes you think you can use it to speak with hotel be you send a message and no one responds. It is better than nothing but the old card key works tons faster and more reliably..SevenxZeroxOneVersion: 3.27.0

Will be back!2 night stay in LKLD. Unfortunately the first night Home2 was “sold out” so book with competitor on the north side. So disappointed with the highly rated competitor that we checked out early when we found out Home2 had rooms for our 2nd night. What a difference!!!! Open, bright we’ll kept, clean. Great beds, sheets were soft and comfortable. Check in was quick and easy and the gentleman working the desk (don’t think he goes home 😆) was super friendly and accommodating. Boxed breakfasts in the am were better than I’ve had at the competitor who is known for giving out grab and go bags of carbs. Met Janice (aka Janet) at check out - super nice and engaging and accommodating checking us out quickly while we engaged in great conversation. Lady working the kitchen area offered us help filling our cooler with ice before we left. The staff gets 10 stars out of 5!!! Great stay, will be back!! G.AvmorfljVersion: 2021.5.18

HelpI’m a happy Hilton Honors Gold Club member and up until 2 weeks ago have absolutely loved the App. It will not allow me to check current my stays or make new reservations. My stay says “error retrieving upcoming stays”. When I go to make new reservations it says “couldn’t load rates”. I’ve emailed customer service once, spoke to two different customer service reps two different time, and uninstalled and reinstalled the app 3 times. Nothing helped; same thing occurs. Very frustrating. I can go to website and access no problem but takes a lot longer. It’s not a connection issue because I went to several places in town that has excellent WiFi and that doesn’t help or change anything. For now, because I loved the app and I’m a happy Hilton Honors member I’ll give a 5 star in good faith. But I hope someone reading this can help fix my problem..Pastor in MebaneVersion: 2020.10.13

IssuesThis app is great for one stay at the same place for one or more days. Add one or more stays at different hotels, one night each, snd trouble ensues! The first might, all was well. But I could not check into my next night, at a hotel in a different city, until I had checked out if the current stay, even then, the new stay did not show up in the app for several hours. I was unable to activate the digital key, even after receiving confirmation that it had been done. The error message said it had been activated in a different device! The hotel clerk could not assist, so we ended up with physical keys. I still have yet to see my invoice for the first night. Neither if the stays were visible as upcoming stays in my account, even though confirmations had been received. Bottom line, this app needs work. Not ready for prime time!.Iced cakerVersion: 2023.2.14

Horrible Customer ServiceI am a Diamond member of Hilton. I called to modify the days of my stay at Hilton Myrtle Beach for a conference I am attending. The reservation specialist spoke in a low voice, and appeared to be irritated by having to speak with a customer. I pull barely hear her! She was not helpful. She changed my reservation, but didn’t offer me any alternatives to the last day that I needed to stay. After hanging up with her a bit startled, I decided to check the app to see if I could book a room independently. I was able to book the room on my own with no issues. I called back to the Hilton and got a different person and explained the situation. She stated that if I got a room outside of the block it would be almost $100 more. I told her thank you for your time and booked through the app. In short, the app seems to be easier to work with than humans..Hardcore TennisVersion: 2023.1.3

Hilton Garden Inn Concord NC.I would give this Hotel a 5 star rating, however there were little annoying things wrong with the last room I rented. The Desk Chair Seat back was broken. I need that Desk for study. The Alarm Clocks in the rooms are not able to be set by the user. Staff only!! The Time was almost an hour off. I just turned it over where I couldn’t see it and used my own. The Air conditioner Fan Motor had had it and was vibrating Loudly. Turned it down to low and was acceptable. Otherwise I would’ve changed rooms. There are a lot of things about that Hotel I really like. I love the Staff there. They treat me like family, and most know me by my first name. The evening Cook for the Bar is Awesome!! Wait Staff, Awesome!! Quiet, Convenient, Clean, lots of Restaurants, Shopping nearby. I think they, Management just needs to update some of the Furnishings in the rooms. A lot of money for having to put up with little annoyances..Very Necessary!!Version: 2023.8.8

Great App- Hit or Miss FeaturesThis app offers a lot of great features to make the hotel experience convenient both before and during your stay. It’s great for booking and modifying reservations as well as quickly finding info and amenities for the hotel you’re staying at; however, two features miss the mark on execution. The chat with hotel function often fails to display a response from the hotel. You’ll get a notification of a response, but when you open the chat, it sometimes takes hours to actually populate the response, if ever. It’s especially frustrating when you’ve already read a portion of the message in the initial notification. The other issue is the digital key card failing to work at certain sites-I recognize this may be an issue with the specific hotel rather than the app. These functions are great concepts, but they are both persisting issues which have not been addressed in app updates..Anon7912Version: 2023.6.6

Handicapped AccessibleMy son and I stayed at a local Homrwood Suites and required a handicapped Accessible room. The tv in the front room was broken. I was told either stay there which meant my son would not able to watch tv or move to a none accessible room so that it what we did. I asked why they just couldn't put another tv in the room as the hotel was definitely not full. I was told I was being uncooperative. I bit my tongue. So much for the customer is always right. When we got in the other room & I went to use the bathroom I realized the toilet was very low and without a bar to help me get up I was going to have a problem. Sure enough as I attempted to get up I was dizzy and fell back. I knew I would get no positive feedback from the person working so I said something the next morning. I suggested that they should have bars near the toilet in all rooms as many of their clientele are familes who may also have elders w/ them..Lynn A 8905Version: 2023.12.19

Your appI have been staying at this hotel for over 4 yrs and only this hotel when I am in Saskatoon, beautiful clean rooms, a great breakfast and the customer service is a 5! Highly recommend this hotel!.TjasimonsonVersion: 2023.1.24

Slick and Easy UseAll the info you need with a great interface !.ThecellarsellerVersion: 3.3.6

Langue des communicationsJ’aimerais bien que l’appli soit en français.Bélier72Version: 2023.8.22

Hilton StaysGreat service very clean great people and friendly!.RadassywgVersion: 2024.10.29

Hotel search abilityI can’t find the hotel in the app by typing in the hotel name, yet i was able to find it by typing in the hotel address..Lawrence KingtVersion: 2024.12.3

Norman PereiraA lot of extra charges for breakfast and dogs. Expected better from Hilton..Gurevich9Version: 2024.12.3

Langue du compteJe devrais avoir accès à mon compte en français.Compte uniquement en anglaisVersion: 2024.11.19

Love Hilton appEasy to surf and find hotels. Collect points. Easily check in and choose my room..Ben BararianVersion: 2024.10.22

Room selectionI love being able to select a room and use digital key..D_marshall454Version: 2024.10.22

Love HamptonGreat check in.Conquest255Version: 2024.10.22

Marcel FGood place to stay. People’s are nice. Price for drinks are too expensive.Marsou 27Version: 2024.10.22

Easy to bookGood value.BepBruVersion: 2024.10.15

Hilton loyal !!We love that no matter where we go I am valued at a Hilton regardless of my budget .. p.s love the warm cookies.Chey1724Version: 2024.10.1

Digital keys don’t arrive quickly or when your room is readyAs the title says. If your room is ready and you request a digital key, it should be instant. It often takes hours..Travelr9999Version: 2024.10.15

Fast to useEasy and fast to use… nothing close to the competition 😉.Lukal205Version: 2024.9.17

One of the best apps ever madeI’m happy to see this app at almost a perfect 5 stars for reviews. This is one of the best apps ever made. It has a really good user interface and every possible feature a customer of Hilton or any hotel could ever want. Easy and logical to navigate, tons of features. Congratulations and big thanks to the developers. You have set a standard, and I wish all apps were this good..Robert__ShawVersion: 2024.9.10

Hilton AppThe Hilton Honors app is incredibly easy to use and convenient. Everything works perfectly, just as described, making booking, check-ins, and accessing exclusive perks seamless. It’s a flawless companion for travelers, ensuring a smooth and enjoyable experience every time!.HafsahGillVersion: 2024.8.27

RatingY love the Accessibility.TimovationVersion: 2024.7.16

An ok app2024-08: I will write more update as I go travel more later Digital key is a shortfall as it is not available real-time. What if someone trust the app so much that request only digital key? Receptionalist comment that I can have both keys: first the physical and then download the digital key. Nah did not work that way. Checkout on physical counter did not sync up with the app real-time. Operational data basically not available real-time..ManOfWomanVersion: 2024.8.13

Love Hilton easy to bookApp makes booking easy and clearly shows availability of discount offers.MonctonShopperVersion: 2024.7.2

Hilton honours quality depends on the country!!In Paris it was terrible, as old and crappy as you can imagine, 1 star! But in Quebec it’s really nice and comfy, a real 4 to 5 star! So I give it and in between rank.Inesma007Version: 2024.7.16

Great AppDon’t normally write reviews. When an app works well you don’t even think about how good it is, as the experience is so seamless. Great app 10/10, app developers deserve a raise + bonus. I.Almoore49Version: 2024.4.16

Good placeThis is our second stay at HGI at Cambridge, Ontario and we are happily looking forward to it. The cleanliness is top-notch and we are sold on that, in addition to the comfortable mattresses. As well, in the future, I would be tempted to stay at a Hilton property given that I feel connected to them via their Hilton Honors app:).Vibes mcideazVersion: 2024.4.2

MarivicLove hampton inn.DaanmarucotVersion: 2024.3.26

Very good Hotel AppVery good User friendly App for Check-in and Check-out options.Sid-LVersion: 2024.3.19

RacerVery simple , seamless on line check in ! I’ll review the room itself once I have stayed in it..Ex-racerVersion: 2024.2.20

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2026.3.31

Hilton Honors: Book Hotels Negative Reviews

The most confusing app for a major hotel brandFeedback from a Diamond customer: no less than 11 different nondescript rate options (some which appear identical to others) when I go to book rooms. Extremely confusing. Just make things simple. I also find it disconcerting that you have the option to choose the "honors discount" or the regular rate as a member. Why is the regular rate even an option? So hotels can make more money from people who don't know what they're doing? Also the digital key. Want to use the digital key? Tap the button and agree to the digital key terms... did you? Yes? OK.... great! You've completed the contactless check-in process. Now visit the front desk anyway, because there are "some details" we need to confirm about your stay. The status system is also overcomplicated, like an airline. Rather than separating ‘stays’ and ‘points’ (which are acquired based on a complex web of rate options, or sometimes given as a bonus), can we not just combine things into a single concrete idea? I suspect most Diamond customers just trip and fall into the status by spending excessive amounts of money or taking month-long trips to Hilton hotels, as I did. There is no reasonable gradual path to it: you’re either going to splurge on a single extended trip, or travel so regularly to Hilton hotels (e.g. for work) that the status comes by default. If it’s the former, you’ll likely lose the status just as unceremoniously as you gained it..DheugjejdfjriggjsbfVersion: 2024.1.2

Task force Operations ManagerProperty was great. Victoria from F&B was excellent, my worst experience was at the front desk checking was not good, as a diamond I figure my upgrade would be on an upper level , I was told at the frontdesk that my points were redeem for standard and that was the best that they can do on a sold out night. What was the worst when I review my bill and I was charge something at the candy store I explain to the girl at the desk and she assume when I mentioned that I go to the store to eat out which was off the property she told me that was the charge.I try explaining that no one from my party went and charge anything to the room so she looked at me like she was doubting me yes I start to get irritated and my tone got louder but she didn’t have the right to scream at the guest. Parking was charge for two nights instead of one night because I returned my vehicle once again no apologies from her just telling her colleagues that I said that I let the front desk. I informed that I work for hotel and then she that why I am like that If I work At a hotel. So I hope that customers services training is needed both for the manager and the team. I was not looking for compensation just wanted a apology for the inconvenience and especially if I was communicating with the front desk regarding my parking update. They need to acknowledge the guest issue? Empathize and resolved an issue not screaming been disrespectful..Karlene BerryVersion: 2024.4.16

This app used to be great! Not so much anymore.I’ve been using this app for a long time. I’ve never had any issues with it before a few months ago. I have a reservation that does not show up in my app. I type in the reservation number and it says to call customer service. I reached out to customer service who told me there was an issue and to come back the next day. I told them this reservation has not been showing up for several months. The customer service rep stopped responding to my chat after I pointed that out and asked why if this is a new problem, why hasn’t it been working for weeks to months? The app also tells me that it can’t load rates when I try to make a new reservation, which makes the app totally useless. If I log into my account using a computer, my reservation is there. I tried deleting the app and reinstalling it to see if that would fix it. It did not. I’ve tried clearing the cache to see if that did anything. I’ve tried turning my phone off and letting it sit. That didn’t work. At this point, I’m moving all my hotel reservations to the Bonvoy app until this can be fixed. I’m also not going to continue to contact Hilton customer service anymore. They will just lose customers at this point. They know they have a problem and seem to be ignoring it..LCD4343Version: 2024.8.6

Stay anywhere elseAbsolute nightmare! I arrived to check in at Home2suites by Hilton OKC South after 10pm September 23 and was told my room was ready so I paid. The clerk stated my room had 2 full-sized beds and handed me the keys. I explained I booked 2 queen-sized beds and she stated they only had full and king and that property didn’t have queen beds. I asked for a refund as this was not what I needed, and she stated she would be happy to refund me, had I not booked through Expedia. I started to ask another question and she rudely interrupted with, “thank you, goodnight” and refused to acknowledge me again. It had been a long da, I didn’t want to keep arguing and I didn’t think to check the room in case she was lying. I was just too tired and this sort of nonsense is not what one needs when tired. I had to travel elsewhere after 10pm to find appropriate accommodations. I reached out to Expedia and they called the hotel. The clerk told Expedia that my room with queen beds was ready and she didn’t know what the problem was. I didn’t know the clerk was lying the whole time. This hotel still refused a refund after multiple inquiries from Expedia. The clerk knew I left the property and rented the rooms to someone else anyways, so I’m unsure why a refund is still not possible. I’m a frequent traveler throughout the US and internationally. I have never had an issue like this. Hope this hotel is able to fix their short comings..Donnad445Version: 2022.9.13

Has FlawsI had two rooms booked with points and needed to cancel. I was immediately refunded for one room but not the other. I called the Hilton Diamond hotline and was told there was an issue with their system and had to wait a couple of days. I received my points a couple days later and I rebooked, not an issue. Several weeks later I booked another room with my remaining points. I needed to change the reservation to another day but couldn’t due to their system limitations. I needed to cancel and rebook. After canceling, I once again had an issue with points getting refunded. I called the Hilton Diamond hotline and was told that they do not owe me any points back because it was already returned. I told them that my balance was only 10,000 points and was due a refund of 37,000 points. She said that their system is flawed and couldn’t really see anything that would show that they owed me points. I’m not really good in math but getting refunded 37,000 and only having a balance of 10,000 doesn’t add up. She offered me 15,000 points for the inconvenience and for my loyalty since 2001. I kindly declined and cancelled 16 reservations, worth thousands of dollars. 37,000 points is probably worth $250 to them, however they lost thousands of dollars in revenue and a Diamond member over a ‘flaw in their system’..AndyLubeVersion: 2024.7.2

Losing businessHilton properties always used to be my go to option, and consequently I’ve been a diamond member for decades, but more and more I find myself using other brands. Why? Because their apps make my life easy, and this one doesn’t! Marriott’s app allows me to enter a specific business - a car dealership for instance - and it will automatically populate hotels around that business, in seconds. Try it with this app. Half the time it’s not even in the right country. So I’m left having to locate the specific address and then manually enter that in the search engine. On the rare occasion that this app finds the right locale, I still have to double check because that “2.0 miles” isn’t always from the business that I entered, it’ll be from the city center. The hotel will be 15 miles away, or maybe this is the very rare occasion when it is actually 2.0 miles away. I still have to check the map to find out. Long story short: book hotel with Marriott exactly where you need it in seconds: book hotel with Hilton where you need it in minutes after finding business address and opening apple maps and entering address to make sure…etc., etc.. Fix this. If other brands can do it surely Hilton can..Brandspro1Version: 2024.4.16

Hilton Reservation Staff AWFULLost our 2nd room repeatedly told us we didn't have 2nd room for our 1st child's wedding at the NYLO Tapestry Hotel in Texas where our wedding is being held. Really has ruined our wedding exhausted stressful I'm disabled w/MS no one could locate our room terrified kept up fighting well miraculously after 4 calls persisted w/confirmation number somehow after bitterly fighting no room the room appears. Disaster already lost 6 hrs to get to settled in to relax to be on the right spirit to start off the weekend it's just an unforgivable mistake that apologies just don't makeup for they can't this took place over an entire week despite the hotel confirming the reservation couldn't sign in to rooms digitally we had 2 rooms for months but only 1 was allowing me to check in & due to wheelchair needed 2 which reservations were made directly w/manager yet the reservations people had language barriers, gave up to find other room took entire day from us, their repeated response was no 2nd room just disgusted only after I fought w/all of my might 2nd room magically appeared it was always there they just didn't know where to look. Heartbreaking on such a special occasion just heartbreaking. Hope Hilton does something this was just frustrating & cruel won't list names but have them!.Morty SaysVersion: 2023.4.25

Not a happy camperTraveling with my dad and my step-mom and after a long drive home from Virginia Beach heading to Texas, we checked in the Hilton Garden Inn in Memphis. We thought the hotel was located in a nice and secure area. Not so! My husband parked my dad’s truck and less than 20 minutes of checking in, my dad’s truck was broken into! The back passenger window was broken and my suitcase was stolen including a ice chest and a medical breathing machine for my dad. I went down to get the rest of our stuff from the truck that’s when I notice the broken window! I let the front desk know, one of the employees went over to see the damage. He was surprised this happened because they have security! He said he would call the police. I waited outside near the truck with my family for the police. After more than 40 minutes, I went to the front desk to check if they had called the police. They said yes and I asked that I haven’t seen their security cruise around. I asked where the security was, they didn’t know! Security more like No security! After another 30 minutes and no police, I called 911 reported the theft and within 10 minutes the police arrived. So that tells me the front desk didn’t call the police???? Not happy with this facility!.Pleasant surprisedVersion: 2021.7.13

Digital key is so bad it’s uselessIt’s truly unbelievable how bad the digital key implementation is. I last used it almost a year ago and had hoped it was better now, but it might be even worse. After 24 nights of stays over 2 visits, in and out multiple times a day, the number of times the digital key has worked without force quitting the app first and waiting for it to load the key again is literally ZERO. It must be force quit and reloaded every. single. time. Even then, it sometimes takes 2 or 3 tries and I’ve ended up going up and back down in the elevator before I can get it to work and go to my floor. Even more bizarrely, as often as I can’t get it to work when I’m trying, it activates when I don’t even have my phone out. It’ll be in my pocket during the elevator ride and the card reader beeps green and my watch alerts me it’s randomly unlocked the elevator for no reason 20 seconds after I’ve already activated it successfully. I also had the digital key stop working entirely and had to get the front desk to reset and reissue it. On top of all that, it’s such a miss that digital keys don’t work with the Apple Watch. Hilton, you should be deeply embarrassed by how bad this is..Scrambled ElkVersion: 2024.8.13

Cannot trust the appThe app is easy to use to find & book a stay, however, once booked, the app’s other features have been useless. For months, I have been having issues with this app (note: I have an iPhone). Once booked there are several features you should be able to see about your stay on the Upcoming Stay screen. The stay details are not available. Neither check-in, nor Digital key has not worked or even been available for my last two stays. My stays are not showing anywhere once they’ve occurred, my points are not updating. When I try to view points activity, it says “oops, something went wrong on our end. Please try again later.” When I try to look at stay history, it says “no past stays” meanwhile I’ve had two in the last month. My points (in the app) have not changed since my last two stays, but customer service is telling me not to worry, they are there. I’ve called customer service, updated the app version, and even deleted & re-installed the app multiple times; nothing has helped. The app used to be so convenient to use, but I can no longer trust it..KLTho73Version: 2021.12.14

A Confirmation # does not mean you are confirmed to have a room!A Confirmation # does not mean you are confirmed to have a room! Travelers beware!!! We arrived at the front desk of the Hilton Ocala in Florida as a happy Hilton Honors member to experience the world class service Hilton has always been known for. We happily provided the hotel manager our name to find our reservation to be checked in to our room only to find out that our room had been SOLD to someone else. It’s the stuff movies are made of! It was dark and raining outside, my wife and granddaughter stood exhausted and confused as the manager explained there was no room in the Inn. We asked multiple times for an explanation and help. She recommended we try another hotel. We called the Hilton customer service hotline and they said a manager would call us back within 48 hours. As you can imagine, we didn’t have 48 hours to speak to a manager since we needed a room to stay in for the night. It was such a bad experience, I’m now highly concerned to ever use my Hilton Honors account to book a room on their app since a Confirmation # doesn’t actually mean you’re confirmed to have a room at the end of a long hard day of traveling. Travelers beware!.Loyal Hilton Honors MemberVersion: 2022.7.5

Seemed like this would be a good thingI’m using the Hilton digital key for the first time. The front desk made sure the digital key was activated, but I was given a hard key also as I was skeptical. Good thing! I got into my room and later went to my car and entered by the side door, both times using the digital key. But the digital key would not work on my room the next time I left my room. The error message (Error 0x07) said I should go to the front desk for assistance. The lady at the front desk said she could not help & I should use my hard key. I asked if there have been other issues with the digital key. She said that yes, the app has had issues. I returned to my room and tried to call the Customer Service number given on the error page. A message at that number told me to go to the front desk. Ugh! I have spent the last 15 minutes trying to figure out how to tell the Hilton Customer Service. No easy way to alert them to a problem. I guess they do not want to know. So, now I am letting everyone know all of this about the digital key app using the review on the Apple Store..DrMissy53Version: 2023.6.6

Double charged and long setup processDO NOT USE THIS APP for the digital key if the reservation was paid through a third party app. It took 30 minutes to setup the account and link the reservation. Doing this erased my original payment and card from their system and so they double charged the reservation through the card provided at front desk for incidentals. The app nor front desk warned me about the app. The front desk only said that my card hadn’t gone through but it’s ok because they can’t see third party payments anyway and that they still need a card to charge $100 for incidentals. When I called after staying there to ask about the double charges, the front desk manager was a bit rude (blunt) in telling me that I erased my credit card and payment on file when I decided to use this app. They refunded the second charge without delay thus the second star. They failed to clarify this app shouldn’t be used with reservations not made directly with Hilton. The digital key to go through this is not worth the experience. It is recommended in the confirmation emails and it shouldn’t be..VanillanglVersion: 2024.12.3

Digital key will only works for room door.I have always liked using my digital key to come and go freely around the hotels I stay in. As of lately, my digital key has been only working for my room (not the fitness center, pool, guest laundry, or hotel side entrances) which frustrates me because I often don’t carry a physical key, or go get one from the front desk. I like the conviene of not having to remember to have my key card with me, because I can just use the app. That isn’t the case anymore. Every time I’ve run into this issue, I’ve gone to the front desk and they resend my key to my phone and after a day the only door my digital key will open is my room. It doesn’t seem like anyone can help me with this issue as I have called customer care and spoken to the front desk numerous times. This is honestly making me reconsider using the app or staying with Hilton brands at all. I’m currently a gold member and after my current stay, I will be at diamond status. I love the Hilton brands, but not having the conveniences I’m used to could definitely be a deal breaker for me..Tpatt45Version: 2022.6.28

App yields inferior experienceWhile I enjoy the option of having a singular location for receipts and organization of my stays the app has consistently provided me an inferior experience to that of my peers who don’t use the app. First and foremost are the check in times and rooms. I typically travel for conferences and am offered an upgrade “if available”. However, checking in with the app forces you to use the published check in time. There is never an option to try and obtain an early check in. At the last conference not only was I forced to a 4pm check in, I lost the opportunity for an upgraded room to the people who did not use the app And we’re able to check in between 1-2 hours before me. To top it off the app often tells you that you still need to go to the front desk for both checkin and checkout. At the very least, I should be able to request an early checkin and/or upgraded through the app. Finally, when asked to provide feedback within the app it would not accept what I’ve provided here..B-LowsVersion: 3.25.1

Faulty SystemI was instructed to download the Hilton app and sign in to my account to complete my check-in without contact at the hotel. I downloaded the app but didn’t have my account number with me. There is no automated way to retrieve my Hilton Honors acct number so I had to call customer service and wait on hold. Then my number was emailed to me so I had to wait for the email to arrive. Once I was able to log in, the app was unable to find my reservation and there are no alternative ways to search for a reservation on the app so I had to call customer service and wait on hold again. Once I got through I was given a different confirmation number than I was originally given but that also provided no results in the app so after all that effort I am unable to check in using the app. The automated phone system for customer service was glitchy and I had to repeatedly enter the same information. Overall I would be hesitant to book with Hilton again in the near future if it means putting up with this reservation and customer support system..MsSudokuVersion: 2021.2.2

Not the same Hilton as it was 2-3 years ago.The app Hilton has is horrible as is its website with the problems it has that range from saying that some rooms are smoking to mixing up queen & double beds, deleting the name of an “additional guest” you may put in the App (which makes it very hard when i have an employee or security team travel ahead of me), app will occasionally change room types booked to a room not as nice as booked, showing that lower prices are available or showing one rate even after you select a rate it changes in the final screen before you click the final “book” button and in my opinion the worst thing I have found with Hilton’s App is that it shows some properties in the United States do not allow service animals or even worse it shows a charge for service animals as well as Hilton keeps all service animals policies under its pets section. These are just some of the problems I have found and have been telling Hilton about for YEARS now! Also to say that I am a loyal Hilton diamond member since approximately 2003 and I have watch Hilton grow in a great way but Hilton is on a downward spiral..APSturmVersion: 2020.12.22

App Not WorkingI’ve been a Hilton Honors member for a long time, and one of my favorite features used to be the Hilton App. I say used to be because my app hasn’t functioned in months. When I open the app I receive an error notice about not being able to view my upcoming stays. I can search for hotels in a city but when the results appear every result states the following: “couldn’t load rates.” And I cannot make a reservation through the app. When I go into my account info there are no past stays listed, even though I’ve spent 20 nights in Hilton hotels this year. This has become frustrating to the point where I’ve started staying at Marriott properties, even though I prefer Hilton. My current review would be one star if it weren’t for how awesome the app used to be. I’ve contacted the help line and desk agents in Hilton hotels. Everyone says it’s working fine. I’ve deleted and reloaded the app multiple times with no change. Would really appreciate some help because my app is currently worthless..CORYTHOMAS77Version: 2021.6.29

Une application multilingue SVP!!!Cette application n’est disponible qu’en anglais..DanieljosephchapdelaineVersion: 3.20.0

Can’t even sign in.Hhh.HdjtvrhVersion: 2025.1.7

App doesn’t workSearch function doesn’t work rendering whole app useless.WednesdaySmurfVersion: 2024.12.3

No currency optionsOn the Hilton website you can view pricing in your local currency. Not sure why this isn’t an option on the app. It’s annoying having to manually do currency exchange conversions myself..NondefinedVersion: 2024.12.3

Useless app. Doesn’t workIf I could give a 0 star I would. Useless app. Doesn’t work. Tried so many times and just won’t work.YuuuyreytehhjVersion: 2024.12.3

UselessTrying to link a third party booked reservation to the app. Then the rep ask you for the full credit card no which is risky. This app is useless unless you book directly Hilton..Leon077hVersion: 2024.12.3

Worst Hotel AppBy a large margin the worst hotel app I’ve ever used. Wants to track everything, requires multiple entries of the same information, doesn’t recognize email addresses and has major bugs which prevent password resets. So bad that I would encourage Hilton to stop recommending it to customers as a check in option..DB98119Version: 2024.10.8

STAY AWAY FROM ALL HILTON-BRANDED PROPERTIES! Pick MarriottWhile the review is by no means a reflection on the app and the app developers, stay away from any properties offered by Hilton, particularly Hampton Inn in Sherman Oaks California. They will cancel your 2-month-old reservation 4 days in advance siting price in their system and there is nothing the property or Hilton can do to compensate for it and leave you to stress out finding a new place and ruin your vacation. Choose Marriott, Best Western, IHG or any other hotel chain brands or independently operated hotels other than Hilton!.Kashk94Version: 2024.9.17

BushNeeds to remember your credit card number..3315179Version: 2024.9.17

UselessI can log onto my account on the Hilton website, however, for a couple of days now, I get this message when trying to log into this app: “ That was unexpected. Sorry for the interruption. Let's try that again.” App is unusable!.ZxiklsaVersion: 2024.8.13

Great hotels, buggy appThe apps has some annoying flaws. I have to force close the app and re-open it whenever I want to unlock the door or it doesn’t find the lock. The checkout functionality doesn’t work for me, even after it notified me that checkout was available. It also doesn’t let you request items or services from the hotel like the Marriott app does..HuldruVersion: 2024.8.6

Hilton points not worth it unless you are a frequent travellerThe room rates change when you use your points to pay for it, you can’t combine other rates when using points to pay, the rooms assigned to those who use their points to pay for a room are different and the rate at which you collect points (x amount of dollars per point) is not equal to that same dollar value when you use your points to pay for a room. So basically dollar per point you are paying more. Not worth it..Hilton member 2023Version: 2024.8.6

Used to be a great app!For the last few months this app has been a problem! It used to be excellent but it seems the programmers have been "adapting it" and it's now frequently dying while being used! Its annoying to be half way through a search or looking at hotels, only to have it close down over and over again! (Using iPhone or iPad mini)..GabeGalVersion: 2024.7.30

Can’t loginI get an error saying there’s an issue and they don’t know what happened. Support says there’s an ongoing issue and they’re working on it and next says that I should bother the staff at my hotel to fix a problem that they are working to fix ?.Erin1246Version: 2024.7.23

Update lost signin intoAnd an attempt to reset my password, as who the heck keeps their Hilton password handy, continuously throws a ‘that was unexpected error’ so essentially the update has locked me out of my account. Guess I’ll be staying in a Marriott this trip..Ronnie-funny-iphoneVersion: 2024.6.25

Unable to book within desired timeframePrice change too quickly within a day..LuvNYC007Version: 2024.4.23

No keyboard available to enter credit card numberThere is no keyboard available to enter credit card number in the app. You have to go to the browser to enter the number then go back to the app to select the credit card. SO FRUSTRATING!.LilKimbugVersion: 2024.4.16

No support on currency conversionIt’s a shame there is no support on currency conversion.SeanhxnVersion: 2024.4.9

Random errorCan’t log in. Cant change password. Random error. Good work Hilton. It would make me so happy if this app just worked. Instead it’s just wasting my time, stressing me out and confusing me..AllGoodNamesTaken5Version: 2024.4.2

Impossible de choisir notre chambreMalgré la publicité que l’on fait à l’effet de pouvoir choisir ou modifier notre chambre, il est impossible de le faire avec l’App tel que mentionné! Vraiment déçue car je n’aime pas l’emplacement de ma chambre!.Charlee19Version: 2024.2.27

Seulement en anglais ??? Pourquoi???Application et site Hilton honors seulement en anglais. Depuis mon inscription, je n’ai jamais reçu de points fidélité. Dommage j’ai déjà plusieurs nuits, qui semblent non comptabilisés. Devrait être plus vigilant à comptabiliser tel que mentionné sur le site les points annoncés..CeljacVersion: 2024.2.6

Hilton Niagara FallsVery poor customer service following a most recent visit in February at the Hilton in Niagara Falls Ontario . Management was unwilling to resolve a matter in which they were negligent on regarding my vehicle . They were painting lines in their parking garage and failed to inform guests. After being directed by their contractor to park in specified area my car had yellow paint all over tires. Manager refused to acknowledge negligence and offered $100. This is a brand new car and that is a poor example of restitution. Calling customer service line was not much better as they keep deferring back to hotel manager to make decision. They completely refuse to accept fault and have no intentions of making this right . I will also note that I am a Hilton honours silver member which really means nothing in the grand scheme of things . Very sad that they are treating paying guests in this manner and poor customer service for an organization of this size ..Lm guestVersion: 2024.2.20

App does not workThis is the 3rd time I’ve attempted to use the app to check into my hotel in the past year and it prompts me to call every time. I’ve not once been able to find my reservation!.Eber8993Version: 2024.2.13

App is GarbageThe app is complete garbage. Consistently never lets me check in online and forces me to call. Defeats the whole purpose and will not allow me to check in on web page. Trash..CrystleEBVersion: 2024.2.13

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