BURGER KING® App Customer ServiceBurger King Corporation

BURGER KING® App Customer Service

  1. BURGER KING® App Customer Service
  2. BURGER KING® App App Comments & Reviews (2024)
  3. BURGER KING® App iPhone Images
  4. BURGER KING® App iPad Images

Get secret deals and exclusive mobile coupons with the official BURGER KING® app and save like a king! Explore our menu and find your nearest BK® restaurant anytime, anywhere. And in most locations, you can even order ahead.

Specific features include:
• Mobile Offers: Get VIP access to the hottest offers and secret deals right from your phone.
• Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster.
• Find Your BK®: Locate your nearest BURGER KING® restaurant and never leave those flame-grilled cravings unfulfilled.
• Menu: Explore your BK® favorites and discover our hottest new menu additions. Plus, you can browse item descriptions and nutritional information at any time.
Compatible with Apple and Google Pay

BURGER KING® App App Comments & Reviews

BURGER KING® App Positive Reviews

Will only order delivery with the app!We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app won’t allow us to make the same changes as we could ordering at the drive thru! That’s why I am SO HAPPY I found the Burger King app for us! (I wasn’t used to using apps specific to each restaurant until now) DoorDash doesn’t allow simple changes like extra cheese, and for Burger King you can’t even add special requests. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! Thank you, Burger King, for remembering “order it your way” should be possible no matter how we are getting our order!!! BTW, I’ve tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Pretty ridiculous when I enter something like “frustrated no nicknames are left” and a message pops up that it’s taken! I’m getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames!.Version: 5.27.0

What’s up?What’s up Burger King? I’m 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. I saw on television and was impressed with the special $5.00 meal, well I’m sad to report to you that not all of your restaurants are honoring the price, I’ve been told from two restaurants that the meal is in there system for $6.00 and they can’t and won’t change the price and honor your advertisement, now one dollar plus the tax isn’t a lot of money, but some of us are on a fixed income and every dollar is more valuable than a few years ago, but that’s really not the point, you at corporate take the time and money to run this special for your customers and a number of your restaurants don’t honor the price you set, now, that makes me question your operation of business, how can I trust your organization if your employees are not willing to observe what comes out of corporate? As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. ☹️.Version: 5.32.0

Technical Issues with AppEDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb. To the BK Tech Team, if you’re reading this please contact me. I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work. Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient..Version: 4.21.0

The app is good when it worksOverall the app is good it’s when it work but doesn’t work that’s the problem the majority of the problem is it’s very glitchy it’s very laggy and for something that should be fixed because it’s 2020 literally all those issues could be easily fixed. I get discounts all the time popping up my notifications however when I click on the notifications it will not let me login it will not let me even look at the menu it just gives me a white screen for hours and hours. this is not a good way to have an app out if you have an out make sure it’s fixed. And another thing if you order from the delivery on the app it does not work because not all their restaurants are not connected to the delivery system. Making me lose a few bucks which is totally unacceptable. Even if I change my passwords right a few minutes before and then put in the right password it won’t let me login. And if it does show up the login page which it doesn’t anymore. It will take about 30 minutes to see anything it’s not an easy app if you wanted to coupon honestly go online and try to find one or wait until it comes in the mail because that’s a lot quicker..Version: 4.23.0

Just needs some bugs fixedOverall I like the app. Here are the issues as I see them. When customizing your order, there is no option to remove a normally included condiment. The outings are light, regular and extra. So the diligent employees ask if you meant light or if you wanted the option left off your order. Also, the drink options in combo meals are not complete. The soft drinks are listed but there is not an option to order an iced tea which I believe is the same price. The app says it's checking with the local/chosen store before finalizing the order but it doesn't. Twice I've placed an order that should not have been accepted. One time the store was closed early for cleaning. The other time I ordered a milk shake but their machine was broken. Most recently, the app has been glitchy. Just today I was going to place an order. It took several tried to get to the order or deal screen (the home screen appeared to be nonresponsive). Once I could get to the offer/order screen, it key me choose my order then went to a blank screen and froze (tried more than once). This has been happening more often recently and as I usually place an order just before leaving the house for work, if the app doesn't work I choose another restaurant..Version: 4.23.0

Bad service to good serviceTo be honest I love this app. But I had a bad experience today at a Burger King when they didn’t give me a 2nd package of sauce after I ordered 4 items. They tried to charge me 27¢ and didn’t even give me ketchup. I would’ve complained to company Headquaters but they’re the ones who probably told them they can’t give sauce because of inflation. The manager literally told me “you can’t put sauce on fries”. I personally know she was having a terrible day and trying to abuse her authority on me. That’s exactly what it was, but instead of arguing at all I just took my food and left very calmly. I’m thankful I didn’t turn over a trash there; instead Burger King just lost a customer until they give me a few free meals. I understand trying to save money, but to act the way she did and I’m not even detailing 25% of how bad she was.., that’s unacceptable to me. Update: Burger King Headquaters helped me out and forwarded my complaint. Hopefully this doesn’t happen to anyone else. I love Burger King!.Version: 5.32.0

Great offers, and a vastly improved appOLD REVIEW: So I assume this review will get lost in the sea of other reviews, but here are the specific problems I have noticed. I ordered a deal which included two sandwiches. If you customize either sandwich, you can’t customize the other. But ok whatever. I wanted to order a strawberry shake, but oops, it’s not on the menu. The other flavors are, just not strawberry. Weird. And I didn’t try it, but it seemed like it was going to allow me to order a root beer, even though I know my local BK doesn’t have it. I worry about what the employees would decide to substitute. So, I didn’t really end up with what I wanted, but it was a good deal I guess. Even though I know my review isn’t going to make it to the CEO’s desk, I expect a lot of these little annoyances will get ironed out in the future, and new ones will appear. That’s how it is with app development these days. NEW REVIEW: Yay, they actually fixed most of the little issues I mentioned. Did they read *my* review? Haha, I doubt it. Otherwise I’d be able to order a strawberry shake! It’s a minor annoyance though - they still get 5 stars for great improvement in the latest version. LATEST: App is broken. Can’t order from any bk listed. Really bad timing too..Version: 5.26.0

Constant Change is Annoying but it is ImprovingI have been using the app since the first Covid lockdown last year. Every time I use it the version and features are different. That’s annoying but alit seems relatively complete and coherent now, so hopefully the future changes will be less disruptive. Last year there were a lot of great deals available through the app. Now it basically just accesses each store’s menu and pricing. I am sure that’s appreciated by the franchise holders more than by the end user (lol) but it’s better than having the stores pull out or refuse to honor the deal on the app. (At one point the process would just get stuck when what you wanted wasn’t available. Now that they check with the store every time before you order that doesn’t happen. So in the end I think this app will be adequate and work as expected for most users. It’s not going to help with prices but using in store pickup saves a huge amount of time vs using the drive through! It’s also much easier to do counter pickup than the drive through when I am on a motorcycle, which I often am!.Version: 5.28.2

Best coupons, easy to use appBurger King has the best coupons out of any of its competitors. When I’m in a rough spot I can buy dinner for me and my spouse for 5 bucks (Whopper Jr Meal Deal for 2, Chicken Sandwhicj Meal for 2, etc). They have great breakfast deals too, and you can’t beat 10 nuggets for 1.50. The app definitely gets points for ease of use, customizing your sandwiches is a breeze. You can tap “I’m here” even when you’re not at the restaurant yet, that way your order is ready for you when you get there. This is a breath of fresh air compared to the McDonalds app, which necessitates that you be within range of a restaurant to place an order there, and when you’re using a smart phone or tablet that doesn’t support GPS, or when the app’s GPS tracking is glitching out, your SOL). There aren’t any arbitrary rules that prevent you from using coupons within a certain timeframe. This app gets 5 stars for having good deals and being easy to use..Version: 4.10.1

Good app with awards but unable to edit sandwichesSo I’m not sure what’s going on but BK’s Slogan has always been “Have it your way”. This app however doesn’t allow you to actually edit the sandwiches save for options like adding cheese or bacon to them. Take a Whopper by example - I hate onions, at least the kind used for sandwiches (onion rings are acceptable) and the app makes it seem like you can edit it - just nothing ever happens. You click the pencil, you click the word that says “Regular”, you click the word Onions or even the picture and it’s no good - the app freezes for a few minutes and you can eventually scroll through it again but it’s impossible to edit to remove onions or add extra pickles, etc. For someone who may read this - picking off the onions still leaves the taste of onion on the burger. I’d rather it not be made with them, thanks - if I had an allergy “picking them off” wouldn’t stop me from having an attack from them. Thankfully I’m not allergic I just can’t the taste or smell it brings to the burger..Version: 5.41.0

All I do is wait, wait, wait no matter what.Having a large family, we’re no strangers to being pulled at the drive-thru while they conjure the order to feed my village. Which is why I wanted to give the app a chance. To know what it feels like to be every Jane, Bob and Harry who simply orders and takes off immediately with food in tow. You know, the ones I rather begrudgingly glare at in the rear view mirror as they drive off while I’m still sitting in the parking lot. I hope you enjoy your whopper, good sir. I’ll get to mine next year! I digress. So as you can imagine, I was ecstatic hearing the good news of such an app! Order beforehand and roll off victoriously in under five minutes? Sign me the heck up, my body is ready!! I regret to inform the inquiring masses that my happiness was short lived and dreams were most definitely shattered. I was still pulled. My wait was longer than usual. And my experience was not magical. I did NOT have it my way, people. Not even with the app. No sorcery here and I am most displeased. I give you three stars because I still acquired my food and I’m ashamed to admit it was delicious..Version: 4.7.1

VERY DISCUSSED!!!I really enjoyed the website was completely easy to use, was an extremely easy platform to follow!!🤩 On the other hand I ordered through the mobile app last night to pick up in Blythe California, I placed the order around 9pm. Was there around 9:20pm. My order hadn’t even been started to be prepared, which wasn’t no big deal figured at least my food would be freshly made since I customized my food for my way. My order purchased was $31, so I felt at best I would be getting fresh food. Except the food I received was HORRIBLE AND YOU COULD TELL OLD! I customized requests for absolutely no condiments on my burgers it looked like the opened old food and scraped off the Mayo and added the requested extras, the poppers and cheese sticks were dried and hard in the inside. Same with onion rings and fries. The only thing that was fresh was the 8 piece nuggets I ordered for my dog’s. This was extremely disappointing, like most people we are barely getting by so unable to AFFORD GOING OUT SO FOR ME TO SPEND $31 for old Horrible food, sincerely PISSES ME OFF!!!😡🤬😡🤬🤬🤬🤯.Version: 5.35.0

Great coupons, great appI’ve used this app many times over the past few months and it’s excellent. The coupons save me money every time and the app works correctly without glitching. I have now used Taco Bell and McDonalds apps and BK blows them away! TB and McD repeatedly claims orders aren’t received despite screen shots proving the order and when probs arise, they have no desire to fix the problem. Their apps don’t save any time or save me any money. I’ve only ever had 1 problem with BK and the store admitted it was human error where a new employee accidentally deleted the order. They worked with us to recreate the order with my screen shots and made sure I wasn’t double charged. BK is doing it right! Their employees are adequately trained on using the app and they care about service. Well done BK, your app actually saves time and money like apps are supposed to!!! I’ll be going to BK more than any other fast food chain. 🥇🏆🥇.Version: 4.6.1

Double HamburgerIt would be great to have an option for a double HAMburger in the app. I always have to order a Double Cheeseburger & then ask for them to remove the cheese once I’m at the order window. There’s no option to remove it in the app. I’ve even tried selecting a hamburger and then adding a second patty, but it doesn’t give the option there. I’ve been using the app for a little over a year now, I know it seems small but it’s a but inconvenient because there’s always a chance the restaurant will add the cheese on accident since that’s how the order comes through. It would also be nice if our cards aren’t charged until the restaurant processes the order. There have been several times where a restaurant will be closed (during hours when it states it’s open) but because I’ve placed an order, I’ve had to reach out for a refund. Otherwise, I enjoy using the app and I love the perks and offers!.Version: 6.6.2

Fantastic for your businessWe are a family of six and you can imagine how that can add up even eating fast food. We were leaving the McDonald’s app and the dollar sandwich specials because we could each get a sandwich, a good sandwich, for only a dollar. Pretty cheap dinner! Add fries and some drinks and it was amazing. Now that we are using the Burger King app we have discovered that your food is truly of a higher quality than McDonald’s. People that use the McDonald’s app and the Burger King app on a regular basis well quickly realize that Burger King’s food is much better, fresher, and just overall a higher quality of food. Put more one dollar sandwich offers on the app because that’s what will really bring people in. People will usually add fries and drinks just get them in the door with the one dollar sandwich deal we really love the one dollar sandwich deal :-)...Did I won’t mention the one dollar sandwich? :-).Version: 4.1.1

My own little slice of Burger King HeavenFor years I would have to drive all around town to secretly quench my overwhelming Burger King thirst, but NO MORE. I used to visit my local BK so frequently the staff would start to make fun of me. This happened for months and got to the point they would do it openly and sometimes even with other customers. I remember once when an employee told the family behind me they could cut in front of the “little fatty chicken fry boy” because I had “no where to be for no one who loves me”. It was at that moment I realized I would have to start visiting all my local BKs evenly and at different points in the day. Making sure to mixup in person visits with drive through trips. I started charting my visits and that worked for many years. However, recently my yearning for BK has ran that well dry. I get mocked at every BK in the lobby and at the drive through. They all recognize my voice. That’s all changed though now with the BK app. I can order my food anonymously and have it delivered that way also! The only hiccup I ran into was noticing the same delivery man bringing me food, I cut that off at the bend though and now I make sure to 1 star every driver to ensure I don’t get the same driver! From the bottom of my heart thank you so much BK, your app saved me a world of embarrassment.Version: 5.30.0

Great job by the South Burlington BKThese folks are absolute all stars, I swear they couldn’t have had more than 4 people on all day but nonetheless handled huge rows of car after car after car at their drive thru each time I passed by, then once I thought “hey why not share BK with my gf for the first time?” and she’d never had it (was always a McD’s person) but then today the crew at our location made her custom order (thru the app) so perfectly that she said she has fully converted...and wanted me to go get another for dinner! So I’m back at the same place, they’re making the same order for her again and couldn’t be cooler about it, in spite of what I imagine could only have been one of the longest and busiest days in history (that I personally witnessed). Thanks again to the team at your South Burlington Shelburne Road location — they helped brighten our day today!.Version: 4.21.0

Too lazy to be workingWe just stopped at the Travel Plaza on I-77 in WV and wanted to get a burger. To start with, the credit card machine was down so it was cash only. The guy at the cash register looked to be in his late 30’s or early 40’s and acted like he was too lazy to work. He literally laid on the cash register and when he wasnt at the cash register he kept his hands in his pockets which is gross considering he was then handling food. We ordered 3 Jr Cheeseburgers with cheese, one with no onions. When we got to the car, the one with no onions also had no cheese. I took it back, but because there were 2 people ahead of me and the cashier moved like a turtle, I asked them to remake it so it would be warm. Good thing I decided I had better check it before I left the restaurant because they still failed to put cheese on it. I would be ashamed if I were people to ask for $15 an hour and not be willing to give my employer a good days work..Version: 6.5.5

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BURGER KING® App iPhone Images
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BURGER KING® App iPad Images
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