AMI Play Customer ServiceAMI Entertainment

AMI Play Customer Service

  1. AMI Play Customer Service
  2. AMI Play App Comments & Reviews (2026)
  3. AMI Play iPad Images

Turn any night out into an unforgettable experience with AMI Play! Create a free account to control the music, test your trivia skills, or pay for arcade games—all from your phone.

Play AMI Trivia at no cost, or add funds to select songs and music videos on AMI jukeboxes and activate arcade machines. With just a few taps, you can take charge of the entertainment and keep the good times going.

It’s easy to get started. Open the app, find a venue, and jump into the action. With AMI Play available at over 25,000 venues across the U.S. and Canada, the fun is always within reach.
Download now and start playing!

Key Features:
• Create a free account in seconds using Apple, Facebook, or an email address
• Find and check into AMI venues with ease, and save favorites for quick access
• Add funds securely via credit card, PayPal, Venmo or Apple Pay to enjoy nonstop music and arcade fun
• Use credits anytime, anywhere, across multiple venues and visits
• Discover trending music with hot songs, 1-credit albums, and featured playlists
• Easily access your most recent selections
• Build your personal library with custom playlists in "My Music"
• Speed up your song requests with priority play options
• Earn bonus credits when you play multiple songs in one visit
• Compete for free in AMI Trivia and put your knowledge to the test
• Join exciting tournaments and claim your title as trivia champion
• Play arcade favorites like darts and pool with Amusement Connect!

AMI Play App Comments & Reviews

AMI Play Positive Reviews

App currently not workingI thought it was because of the bar I’m at but for some reason the app is down all across Manhattan. Went to 3 well known bars that are connected to this app and none of the selection for anything comes up. If you look at my account you know I put more money into this app more than anyone. I’m almost sure of it. I absolutely love the fact you get credits back when you use the app compared to when you use money. That the main reason why I use it. Please 🙏 update the app so I am capable of using it the next time I go out. It’s such a awesome thing to use when you are talking to people and you don’t want to move from your company. It’s wonderful that you can use your phone and I need this to work. Please 🙏.. I really appreciate it. Have a blessed work week my friends. I even rated the app 5 stars because I appreciate the convenience that much. Please update as soon as possible. I’m sure I’m not the only one. I do know I spend the most money in this thing tho..Version: 4.14.1

Love The App At First But Now FreezingI had the app for over a year and love it. It is so convenient to not leave your seat at a bar and pick tunes. Also love how you earn credits and can use Apple Pay. It is a pain to put money in the jukebox. Yesterday I wanted to play music at a local bar and to my disappointment the app was frozen. I tried deleting app and reloading it. No luck. I even rebooted my phone. Still no luck. Today I tried sending email to the company but first time it came back saying that there is an error try resending. So I did and I got the same error message again. So figured I will address the problem this way..Version: 4.14.1

AMI Play Music LibraryAMI Play offers a solid music experience with an intuitive interface and easy integration in venues like bars, restaurants, and lounges. The ability to search and play songs on-demand from your phone is super convenient and makes it easy to set the right vibe. The sound quality is great, and the app runs smoothly without glitches. That said, the selection of songs and artists can feel a bit limited, especially if you’re looking for more niche genres or international music. While most mainstream hits are available, there are times when you search for a specific track or artist and come up empty-handed. Expanding the library would take AMI Play to the next level. Overall, it’s a fun, easy-to-use platform that does its job well—just don’t expect access to the full depth and variety of a major streaming service. Still, for what it offers, it’s a great option for casual music control in shared spaces..Version: 5.0

This is great, BUT…….They need to add a ton more songs. There are a lot of songs that I can’t find. Especially indie music and rock bands from across the pond. And they need to add an option to cancel a song out if you decide NOT to play the song and get your credits back. I accidentally clicked on a song to play and there was no way of canceling it out. Other than that, this app is SWEET! To the creators, please add more songs because certain artist only have certain songs when the artist have a lot of other great songs😀 Then it’ll be perfect 🤩 I LOVE THIS APP!!!!.Version: 4.9.0

Charge DisputeUpdate: The app company did reach out to me to help me resolve this issue. I do appreciate their prompt responses and research into the situation. Apparently this is not an annual charge. Still working on getting this resolved but had to update my review because I’m impressed with their customer service. I downloaded this app about a couple years ago and haven’t re-downloaded it to my new phone. I suddenly have an “annual charge” of $5 on my card from AMI Music which is the new name for Barlink. Not cool. I’m disputing the charge and getting a new card. Pretty sure this is not legal. Be careful where you enter your credit card information and watch your accounts..Version: 2.23.1

Love this app. Change one thingI absolutely love this app and have spent tons of money at bars with my buddies being the one that can control the music and DJ. But please make it where I can add a library, or even import my music without having to choose a venue, so that way when I go to different locations, the songs that are blacked out, I can still view and add to my playlist without being at that particular location.Version: 4.14.1

Library has horrible remixesThe app operates GREAT but it doesn’t show any difference between the original version and a HORRIBLE remix of the song. It happens way too often that you pick the horrible remix instead of the original song. You eventually just remember not to take the chance playing certain songs because you can’t tell if you’re playing the horrible remix or the original song. I have to take 2 stars away because they could make it easy on the customer paying for the song but they make it confusing on purpose. ON PURPOSE. Don’t believe any excuses they do it on PURPOSE..Version: 4.0.1

Love it!!!I absolutely love the ease that I get to play songs! The best part is, I was away for work training and my husband was at our usual spot, I was able to jump on the app and played a song on the jukebox back home……..to my surprise it actually worked!!! Hubby called me and asked if it was me! I said it sure was, I can’t believe it worked! Just wanted to let you know I’m there even if I’m not there!!!!! ❤️❤️❤️❤️.Version: 5.1.1

AmazingI really enjoy the app. It’s straight to the point, easy to work the only thing I would say that I don’t enjoy is it’s a bit difficult to find certain songs. If the songs isn’t a main stream hit then it’s somewhat difficult to find it. Other than that I love the app..Version: 5.1.1

Would love to see a "next up" featureI can't tell you the number of times I've gone to play a song and found the same one playing after (good, like-minded company?), but it still drives me and everyone else at the bar crazy to hear the same song twice. I'd love to see some kind of "next-up" feature so I can see what's gonna play next and avoid playing the same song twice. It's also nice to have so we can follow the "mood" of the bar. Otherwise, no complaints here..Version: 2.23.1

PlaylistI use this app regularly, but am finding it frustrating lately. When I search through my playlist, which is very lengthy, I start at the top, play a few songs, hide the app and then come back in a little while to play a few more songs and I have to start my search all over at the top again. It doesn't remember where I left off in my playlist. I wish you guys could please fix that so it remembers where I left off in my playlist. Thank you!.Version: 2.23.0

Wish there was more optionsI pulled up listening to sugar by System of a Down and I wanted to play it at the bar I was at but they didn’t have it :/ overall I really do like being in control of the music haha. It’s fun and worth it especially on a slow night at your local favorite pub..Version: 5.0.1

Great app for bars, couldn’t be happier with how it performs and playsI love this app, the bar that I go to almost every night has a jute box that is with this app and whether I’m drunk or sober it’s nice to play songs that match the vibe of the bar. The reward system I’ve you spend this much on credits you gat credoback is great. Luv you Ami play.Version: 5.1.2

Use This EverydayI’ve had this app for over 3 years and I truly enjoy it. I have lunch at the same place almost everyday. The selection is great, although one Artist was removed wish I knew why. I accumulated over 100 songs on my playlist, never had a problem..Version: 4.14.1

Help!!Love this app. Works well at every venue I’ve visited. However, in recent upgrades it lost some simple functionality. During navigation it would automatically take you back to where you left, now it automatically goes back beginning. Annoying when playing multiple songs. An obvious bug that needs to be fixed. Why do some songs suddenly disappear from library? How can songs be added?.Version: 2.26.0

Real experienceNice app conviene to stay in your seat and play music. But it should be a little more explanatory towards when my song will play and when my credit as actually confirmed on a song I click on songs and a different song pops up on the speakers I don’t know If I’m really buying it because it never plays next.Version: 4.9.0

How to earn brownie pointsSo I was at a bar playing my jams and suddenly live music happened. My music selections were put on serious hold. I wish for an option that detects when a user has left the location and puts music selections on hold until that user returns. That way users could enjoy their music picks when they came back to the jukebox. That would be great 🎀.Version: 2.22.0

One requestI love the app. It’s simple to use and I think the idea of seeing the next 5 songs in the queue is awesome! My one request would be to maybe see the LAST 5 songs that were played. That would help a bit with people repeating songs too close together..Version: 4.7.2

Be the DJReally enjoying taking control of the jukebox from my table! Helps having the control in your hands, helps with finding for what you really want to listen to. Easy to add funds from a debit or credit card or even use Apple Pay , Google pay!.Version: 5.1.1

Great Music AppSuch a great music selection with various artists no mater what genere one wishes to hear. The application is very user friendly and gives many options of establishments in which have the Ami sound system available. Thumbs up AMI..!! Great entertainment availability given to the vast public who enjoy great Sounds!!!.Version: 4.14.1

Love it, but they kinda stingyTime limit for being in the queue for the folx trying to keep it frugal. For example one time I put a song on and it took 45-1 hour for it to play because I didn’t prioritize it. Cuz I’m broke womp womp. Maybe if there like 10+ “priority “ song slip in one of the cheap ones here and there every 30 minutes. So the frugal people aren’t discouraged to play songs. Just a thought. :).Version: 5.0.1

Great jukebox appI love being able to play my favorite songs at multiple locations. I’ve sent songs to friends when I know they are at a venue I’m not at. I frequently send songs to my fellow bartenders and they always know it is from me..Version: 5.1.1

So soIt’s nice to remotely control juke box from phone problem is when searching on the app when scrolling down it jerks back up!!!! Maybe it’s the phone maybe it just happens to me!!! Idk. When I’m searching for songs especially the new ones that I’ve Shazammed I have no luck finding songs. Music library needs periodic updates. 5 stars if what mention is corrected!!.Version: 5.0.4

I would give it 5 butI have it 3 because I think the price is a bit pricey. Sometimes the restaurants don’t have the music loud enough to enjoy. The other reason is that some of the artist I want to hear aren’t on there. Like one of my favorite albums is called Mood Swings. I also like Iridescent Skies both by Gilbert’s Soul. I might be biased because my first name is Gilbert lol But either way, those are my reasons..Version: 4.14.1

Lies about priority songsSays they will play music with priority but will not. At the bar after 20 minutes and no song has been played but extra credits were bought for them to be played now. It’s a busy bar but can’t believe not one of the 8 songs are listed on the queue. Spent more money on the priority songs and unhappy with the results..Version: 4.13.6

Some ideasWould be so cool if there was a extra function where you could stop a current song like a record being scratched if you can’t stand the song. Perhaps six credits for that?.Version: 5.0.5

Share Credits with Friends.I love this app. It’s easy to use and whatnot but I think it would be a great idea to be able to share or gift credits to other friends who use the app because music is what brings us together even when we are not..Version: 4.0.1

Great selection, bad appIt seems like there’s plenty of options on each AMI jukebox I come across my issue is how behind the times your app is. With TouchTunes it shows me upcoming songs, gives me rewards based on how often I visit (aka how much money I spend) and has a better layout on the app. I would love to see upcoming songs on your app and better interface that lets your user choose songs easily..Version: 2.23.1

Remote play for my girlSuper easy to use and a nice way to send music to my girl when she’s working.Version: 5.0.3

Best Jukebox appVery convenient, easy to use, I even requested some songs that were not available on their network and they responded so quickly..Version: 4.16.0

Great appLove their reward system.Version: 5.1.2

I’m the goatI’m simply too good, just had to let y’all know.Version: 5.1.1

Great appGreat app I like it.Version: 5.0.3

Great selectionHad a great time with my girlfriend being able to dance to every tune we want! Highly recommend. Comes up to around $1 per song which is very worth it.Version: 4.14.1

Paid for NothingThis app is a good idea - however through “prioritizing” it allows some song choices to be bumped way down to the bottom. The techies win-and sometimes their music choices do not at all appeal to the masses..Version: 2.23.1

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AMI Play iPad Images
  • AMI Play iPad image 1
  • AMI Play iPad image 2
  • AMI Play iPad image 3