MBTA Go — Official Customer Service

MBTA Go — Official Positive Reviews

PhenomenalI love the app. It has a beautiful design, easy to use, great user interface. The only thing I would recommend is when in times of the holidays, please have an alert or message indicating service schedule changes. That way it sets appropriate expectations for all riders of the T. Nonetheless, great job!.Emla23Version: 1.1.1

A really good start!Using MBTA’s system, this app is by far the most accurate at displaying things like Train times (especially for underground stops that most apps get inaccurate). Bus tracking is very accurate as well. This could be me daily driver if it didn’t have random issues that make it impossible to load and with the expansion of more features like route suggestions and travel. With some work this could be the best go-to mass transit app but until then I’ll have to keep switching between this and Transit App. Thank you for trying to seriously make an app for this though because it was missing in the mbta app lineup..AndrewB130Version: 1.1.1

Useful real-time infoJust got into Boston and this was really useful to navigate subway and bus options all in one. I live in DC and have to use multiple semi-functional apps to get bus and metro info, so always use CityMapper instead. The user interface is clean and intuitive, too. Get your act together, WMATA..TiaSlsVersion: 1.1.1

First MBTA app review!I was so excited to see that the MBTA finally has an app - I’ve been waiting for this! Haven’t used it that much yet, but the interface seems nice so far. I love that you can see all your closest transit options and times clearly when you open the app..AJ ---Version: 1.1.1

ExcellentNo frills info for bus and subway timing. Easy to use and more accurate than other options. (Been beta testing for weeks).Okin15Version: 1.1.1

One more thingPlease add trip planner into the app. Great app otherwise!.PzeosVersion: 1.1.1

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MBTA Go — Official Negative Reviews

Not usefulThis app is not useful for tracking late commuter rail trains. As soon as the scheduled departure time is passed on a late train, it disappears from the app. You can’t track late trains, there is no forum for live updates, and the app design adds no value over proximiT. Essentially solves none of the clearest issues with the commuter rail - lack of information and transparency once anything goes wrong..CommuTerdreadVersion: 2.0.6

Service is a jokeIt is understandable that buses may run behind schedule. But for a bus to never show up, despite the app counting down its arrival time, is poor service. When that happens multiple times, too, despite filed complaints, it pictures an embarrassing state for the MBTA service..NewusergmVersion: 1.2.1

Wrong dataSaid a train was 20 min away when it was actually 10 min away.Amogussss69Version: 1.1.4

Can’t scrollCan’t Scroll it is very choppy.Anutej_98Version: 1.2.7

No CharlieCard in WalletNot the best app and can’t reload my CharlieCard, so why does this exist?.SlugicideVersion: 2.0.3

No Support For BelowHi A Cantabrigian Here I Really Want To Download But I Can’t Cause Of My IOS Software Pls Help.Mbta 718/727726327Version: 2.0.2

Use the “MBTA Rail” app insteadMBTA GO app is not worth loading..DhjenningsVersion: 1.1.1

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