Exxon Mobil Rewards+ Customer Service

Exxon Mobil Rewards+ Positive Reviews

Aggravated in VAThe app is great when it works. I m going on 2 months of intermittent use. First I was only able to use it the 1st time using the Exon smart card for payment. Then it locked up the payment the next time and during my initial sign up I opted to not get a card because I did not want another card to have to carry. Well you can’t set up an online account without the actual card which turned into a nightmare which after 3 calls and over a month gone by before I got the actual smart card and now I cannot even add it as a payment. During this whole process I kept adding other card payment forms so I could keep using the app. However I continue to have issues getting it to work and it having a hold put on it twice which renders it useless. Seems that if you have a weak signal trying to use the app and keep trying to connect it basically locks you out(guessing in their terms places a hold on your account) which takes them 3 days to review. Meanwhile your filling your gas tank with no way to even tie your fill ups to your reward account to continue to earn points. And it is a hit or miss for an actual attendant in the gas stations to be of any help. I’m hoping once I am able to get my smart card added it will be a bit more reliable, but not holding my breath! Good luck with your experience!.JtmartiVersion: 4.16.1

Takes the car filling experience to a whole new levelLove this app! No need to even touch the screens on the pump. Keep track of receipts right there. It takes gas stations to a whole new level. The only thing I don’t get is that here on the App Store it shows support for Apple Wallet, meaning the ability to add some sort of pass to your wallet (separate the Apple Pay.) I don’t know what that could possibly be for, I don’t see an “Add to Wallet” option anywhere in the app. Anyways, I love how it automatically knows which station you’re at. It could not be simpler. I always thought that having Apple Pay + NFC at the pump would inevitably be a better but the fact that this app actually replaces the regular list of options and prompts normally found on the out dated screens on the pump takes the car filling experience to a whole new level. Just pull it out of your pocket or pull it up on your watch, select your pump number, scan for Apple Pay and you’re done. It’s that simple. I have no regrets with this service. If they ever add NFC Apple Pay to the pumps I will strongly consider continuing to use this app still. Thank you!.MikeyCJohnsonVersion: 4.11.1

Great update miss old functionality.First off this app is great and I have almost removed my physical Exxon Card from my wallet. There are still a few stations that I have used recently that the app has failed to authorize the pump but the attendant said their new payment system does not work with Speedpass or credit cards at the diesel pumps yet, so it is not the apps fault. It has only been two weeks since I have been able to use the convenience of pay at the pump, hopefully they will get it together soon or I will start looking for another Exxon station to frequent. One short coming in my opinion is the loss of sharing purchases from within the app. I may be in the minority but it was a great convenience to be able to send my companies Human Resources admin an email with my vehicle mileage and vehicle number without having to leave the app and going to my email client and sending it from there. In conclusion I would like to share a quick story. I was able baffle the attendant at an Exxon station one day by authorizing the diesel pump with out having to go in to get it manually authorized since pay at the pump is still an anomaly at some Exxon Mobil diesel pumps. I bet he is still scratching his head..Tgray013Version: 5.1

Cannot add vehicle to profileKind of annoyed at this app right now. I am trying to add my car to my profile and the page just keeps loading. The load box appears and then disappears without the drop menu coming up. I have deleted the app several times and restarted my phone to try to fix the problem nothing seems to work. I can only think this may be a problem with the edmunds site since I can’t get it to work with all these fixes. And I can’t do it online because the website seems to have been abandoned and I can’t log in even though I have no problem logging into the app. I hope this can be fixed. This app seemed to have been working perfectly and now this problem. Update: Now I managed to add my car to the account I go to use the app at a Mobil and it now doesn’t work. I get a message saying “issue with account. Call customer service.” I am done with this app. Its not working out for me and will be sticking to my old faithful GasBuddy and BPme apps instead. Will be deleting this along with my speedpass account..85ZingoGTRVersion: 4.11.2

App sends you to non-Exxon Mobile stationsIn the last year or so, a few Exxon stations that used to be my regular go-to locations near airports and tunnels have closed . I’ve learned the hard way that Google Maps often lets you navigate to defunct Exxon Mobile gas stations, so a few weeks ago, I thought I’d be clever and punch in the same address into the Exxon Mobile Rewards app. After confirming the hours of operation in the app, off I went. Sadly, the integration between this app and the ‘Exxon /Mobile station location database’ seeme to have failed OR, whoever sold that gas station didn’t update the database in a timely manner, because it brought me to the same old location… except that it had been turned into a shiny new BP station. I pulled up to a pump and the app prompted me for a pump number… and then of course, promptly failed to authorize expenditure at a BP pump! Dev team: seriously, forget the points if the Station Locator can’t accurately serve up a valid Exxon/Mobile location. Run the synch more often if you can’t run the query in real-time. Or go upstream to the business to update the database as soon as a station shuts down or is sold. You can’t be sending us to your competitors!.ExxonFanVersion: 6.5.0

Great App for paying for gasEdit: October 2023, ver. 16.1, App works great but they really need to add it to the CarPlay interface. Apple opened this functionality over a year ago with iOS 16, but so far ExxonMobil has not taken advantage of it. I downloaded this app when it came out since I have been a long-time Mobil customer. In addition to Apple Pay, I added my ExxonMobil credit card to the payment options (set it to default). I’ve used the app twice so far, once paying via the ExxonMobil card option and today using Apple Pay. Both work well. The app uses your location to determine if you are at a SpeedPass Plus station. You open the app and select your pump number. It authorizes, then you select your gas grade on the pump. After pumping, you get a notification of a receipt on your phone. And, I got the same notification on my Apple Watch! Very cool and lightning fast!.Todd in CTVersion: 6.1.0

Why Exxon, why?I use this app a lot. In fact, it’s the main reason I use Exxon. But then, you had to go and change a perfectly good app into this. The old version was so simple, first open it, then choose the pump and authorize. Now I’m presented with this glitzy “experience” type app, which forces me it use a menu to choose the pay at pump feature. And if that wasn’t bad enough, the first time I go to use it - IT DOESN’T WORK! Now I’ve got emails saying my Apple account is locked out (which could be spam/phishing attempt, who knows). But, to top off this “incredible new experience”, the Speedpass. App is no longer available for the Apple Watch. Do you have any idea how useful/convenient that was? My sincerest hope is that this is just temporary, and that in the very near future you’ll fix this mess you’ve created. I’m updating my review because I tried the app again a couple days later and it worked. So, I’ll keep using it. I still don’t like the new apps look so I’ll only go 3 Stars. Give me back my Apple Watch app, and I’ll give it 4 stars..CPORetVersion: 5.0

Very, very convenient when working.I love pulling up to pump, staying in the warm car without having to fumble with my payment method outside or keying in Plenti card, then jumping out and pumping. No longer run the risk of dropping/misplacing my credit card at the station. The app makes it convenient to track your gas purchases. Though it hasn’t happened in the past few weeks, usually the pump would not work when you squeeze after the app says authorized. Was Also getting error messages on the app. Then my Keychain Plenti card wouldn’t work at pump or inside at register and would have to call Plenti to reimburse my points. They are usually excellent when you call except once recently when the girl kept repeating that she’s crediting my points as a “one time courtesy” when the need to call in for points happens on a regular basis. On a whole based on convenience I do recommend the app..PulsedWaveVersion: 4.9

App just stopped signing inUpdate: it’s working again! Thanks for listening to the feedback. I really do love the app and it is easy to get fuel and use discounts that accrue by simply tapping the button to use points. Original review: This app used to work well, but about a month ago it began giving The error message “oops! Something happened!“ Seems like a silly and nondescript error, and it happens every time I attempt to log in using the app. Before this, the app seemed to work well and it may simply be associated with iOS 14. I’m still able to login on their website, but not the app. Before this, it was a pretty good app allowing me to occasionally get a couple of dollars off my gas as I built up points. I also like that it excepted Apple Pay through the app, minimizing the locations my credit card information is stored..LawrenceingramVersion: 5.11

BAD updateI have used this app for a very long time and it was great. After this last update, it logged me out and then would not sync my rewards card with the app login. It was on a vicious loop of logging into the app then asking for my rewards password and telling me the password was invalid. When I clicked “forgot password” it gave me a temp one and I logged into the app but again looped back to syncing with the rewards card and telling me the password was wrong. I had to literally change my email on the website to a different old email in order to be allowed to log in, and it finally took. I’m not sure why this update would make this so complicated nor why it did not sync my previous credentials in the first place. Very frustrating and honestly when this happened at the pump and I did not have my physical card, I went elsewhere..Paprika11Version: 5.0.1

Speedpass & Plenti are a perfect match!I downloaded the speed pass last night, super quick and easy to set up, it synced with my applepay and I was able to add another card easily, I added my Plenti account also. I watched the video (super quick) on how to pay at the pump and apply Plenti points to my purchase. I tried it out tonight, I got to the pump, the app was open and I was recognized right away, I picked my pump # on the app and selected how many points to use towards my gas and that was it! Pumped my gas and got a receipt! I'm normally a 711 fan, but the easy use of this app and purchasing gas has made me switch to the Exxon family! Plus if you think about it, no one can take your card number, watch you put in your pin, you don't need to bring your card and no more touching the keypad (cause I'm sure everyone before you has washed their hands prior to using) ❤️❤️.KenkensmomVersion: 4.6

Bye-bye Good Speed Pass Hello App Better...Learning my Speed Pass technology had been replaced with an App, I reluctantly added the App to my iPhone 6+. I resisted using the App believing the Speed Pass was so easy to use, why complicate purchasing gas with an App. The interface is different. But different better. I realized I can pull up to the Exxon-Mobil station I prefer, and while remaining in my vehicle, launch the App (already logged in) select the pump identified by number, select buy gas, type in PIN number, request authorization, open filler cap from inside my vehicle in advance, select grade of gas and fill up my tank. No more pressing buttons on the pump’s keypad. While I prefer receipts, I never request them. Now an email arrives promptly and is easily organized so my receipt records are readily available. Love setting up the purchase from inside my vehicle. The App works perfectly..REShamanVersion: 4.11

Latest update issueI can’t get my existing information in to the new updated app. version. It tells me there is an existing account with my entry information which is correct have been using for years but does not allow me to engage the associated member into this updated version. If I try all over like first time registration then it tells me there is an existing account and associated with a membership number so how can I combine my existing membership information after login in to the new application platform. Asking for phone number and pin two times then says it is already associated with an account and does not let me combine them again to use the updated application. There is definitely something needs to be done and now whole application became useless..ChaaccVersion: 5.0

TAKES YOUR MONEY FOR DAYSI love the convenience of the app I swear. Not having to walk in the store to pay for gas is very nice, I love pulling to the pump and paying for my gas. What I DONT LIKE is you all will charge me 100 dollars when I’m only getting about $25 worth of gas and it takes 3-4 days for the $75 to come back in my account. That is extremely frustrating, especially heading into a recession. Please try to update the app with $20,$50, or $100 options so you won’t automatically wipe folks of all there money for a few days just because they need gas. There should be a way to pick the price you want to pump without just holding 100 before we pump. If we don’t have $100 in our account and have $75 the app will take the entire $75 when I only need $20 worth of gas and now I’m out $55 until it comes back in 3-4 days that needs to stop and it causes me to use the app less so I can save money. The irony.RECESSION RELAXEDVersion: 5.16.2

Convenient w/Apple PayI downloaded the App to give it a try because I always try to refuel my vehicle at a local Mobil station that has been remodeled, is clean, and convenient to my home or work. I didn’t love the idea of loading my credit card to the App to pay for the fuel but I do like using the Apple Pay feature to pay for fuel. I use my a credit card that credits me 5% cash back on fuel purchases so that’s a bonus. The App always works and I honestly feel that the transaction is a little safer than swiping my card at the pump. I do everything on the App right inside my car then get out and the pumps are ready to use. My wife and daughter also really like this App and use it every time. I used it on a cross country 1,400 mile drive and it worked every time at the Mobil stations..Eagle KeeperVersion: 4.9

What happened to this app?This app used to function flawlessly, now it is VERY SLOW and SLUGGISH. The original selling points for the app was its ease of use AND the SPEED of use (originally called ‘SpeedPass’). Now with all the extra features this thing is REALLY SLOW when all you want to do is to get some gasoline. While purchasing gas today I couldn’t help but think that it would be faster to use the credit card. That kind of defeats the purpose of having the app! Hey ExxonMobil, you’ve ‘improved’ this so much you’re making it very clumsy and slow to use. You need to get back to the original goals of the app or people will start to abandon it and it will fail as a customer interface platform..MX$1Version: 5.15

Horrible new app, impossible to merge acvountsI'd give this app zero stars is I could because it is utterly useless to ne. I can't log in. Basically, I used the password reset, and I got an email with a temporary password. So far, so good, I entered the temporary password, and it worked to get me to a screen that said my email is associated with an Exxon Mobile Rewards account and that I needed to enter my Exxon Mobile Rewards password. If course, I don't have it. That's the reason I tried to reset my password in the first place! So I hit the "forgot password" link on the new screen. It asked me for my email, but when I entered it the app kept saying that it was an invalid email. So basically there's no way to reset my password and get back into the app. This app is more trouble than it's worth, and I'm just going to delete the app from my phone..OracVersion: 5.0.1

When it works.I’ve had this app for about four years. It was perfect. With so much card reader tampering this was ideal. Just pull up, open the app, chose your pump, pump your gas and your done. You receive rewards points each time you pump your gas and in these trying times the reward points come handy. Receipt for gas is emailed or printed at the pump. The app keeps track of all of your points and transactions. Beautiful. Recently Exxon decided they needed to upgrade the app. Now it is terrible. Your have to sign in to the app every time you pull up to the pump. Sometimes the app doesn’t know your location or the station your at. If you don’t use the app, you don’t get any rewards points. If you can’t get into the app you have to go inside and put a deposit down for your gas. This is trash. I hope they get it fixed soon..Morris FultzVersion: 6.1.0

New ExxonMobil App Upgrade is a Downgrade!I was not able to pay for gas using my ExxonMobil app after it was supposedly upgraded. Further, the tutorial and FAQ in the “Account” section were not helpful and the guidance provided did not work. The attendant at the service station also said many other recent customers were also having trouble using the app to pay for fuel. Lastly, the app has a button to “Contact a Specialist” for help. This button connected me to an answering robot that was unable to help me. If ExxonMobil wants to encourage use of the app for gas and in-store purchases, it’s has a long ways to go. Would have rated the app with zero stars if that were an option..SoconyRedHorseVersion: 6.1.0

New interface is a step backwardsThe old way of picking the pump number was a delight - it popped up and let you swipe to the number and hit a confirmation button. It’s only setting of 4 that you typically have to change during a transaction. Now to select the pump you have to click into a form field (and not the first one), which doesn’t have a distinctive focus state, so you’re not entirely sure that you’ve clicked into it, then wait for it to bring up a full alphanumeric keyboard to type in the number of the pump and then hit enter. A two-click, one-handed operation has now been turned into a multi-step, multi-click one. And this is the task that is the most important to the user..Tiki-TalkVersion: 6.1.0

Upgrade removed useful featureWas a bit frustrated after the update. I was happy that after having to create a new account it did sync properly. With experience in other apps and the previous one I was not expecting this. I am frustrated the Apple Watch app was removed. It was nice to hit two things on my watch to pay for fuel. It would also be nice if touch/face is could be used instead of having to type in a pin EVERY TIME I open the app to pay. I understand the security but would be helpful to have this. The whole point of this is SPEED pass. Not slow pass where I have to hit just as many buttons on my phone as I would if I pulled out my card at the pump. Also a view of current reward status on the pay screen would be a nice addition..Yojr01Version: 5.0

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Exxon Mobil Rewards+ Negative Reviews

Always out of stockI shop here usually every day because it is convenient. However over the last year I dread stopping because I know at least 5 times a week they are out of what I usually buy. I always buy two Starbucks mocha drinks and Palma’s red one hundreds along with gas. This last week the store has been closed 6 times because they were short staffed Everyday for the last two weeks they have been out of te cigarettes I buy. The same rude employees act like I am bothering them when I want to check out and I get the eye roll if I ask when will more of whatever they are out of or if they can check in the cooler to see if there are any in the back. The two employees that I have constant issues with is a large black but light skinned black lady with a super short hair cut dyed bleach blond. She never has a name tag on. The other one is even more lazy. He works the night shift and if you show up after 230 the doors are locked and he is either sleeping in his car or hiding in the store. People bang on the door and he ignores them. He was licking his finger when he was about the check the person out in front of me. He touched their stuff with his just licked fingers. He had been eating chips. It was so unsanitary. Then I asked for my cigarettes and was told still out this is two weeks now and Starbucks he tells me he isn’t going to check they are out. I was actually glad he was lazy this time I wouldn’t have to wanted him touching my stuff at all..Late mattressesVersion: 5.16.2

Works 2-3 times a year if I’m lucky; I get gas 2-3 times a month!This app would be great if it worked all the time. 99% of time it provides “oooops something went wrong” error when I activate the pump. The app already knew where I was because GPS is turned on, but something happens when you try to use the rewards that you already have and activate the pump and it never gets to the iPhone to ask for payment. It just provides the error and then if you try a second time to activate the pump, you get another error message that says sorry you can’t activate the pump more than once in a day and you have to wait 24 hours. This defeats the purpose. what happens is I don’t get the rewards for the gas that I’m about to purchase because I wind up using my debit card and the debit cards the same payment that’s attached to my Exxon Mobil app. However the app wouldn’t activate the pump and wouldn’t take the five dollar rewards that I had. Hence I hardly ever get Rewards when I do it’s very seldom and when I try to use them it doesn’t work. It’s not just about the rewards. It’s about the convenience and not having to go into a gas station and not having to touch a touchscreen in order to pay. It has worked probably 5-6 times since I installed it during covid - but I get gas every week to ten days and all the stations around me are Exxon Mobil stations..SassypowersVersion: 6.3.0

Pre-update this was a GREAT app…I have been using this app for years. I never had any kind of issue. Anytime I pulled into a gas station, the gas station immediately picked up the phone and I could select the pump. I wanted to use and go. I understand the software has been updated internally, and this new update is wrought with issues. 1) I had to sync my card back up to the app and it wouldn’t allow me to do it many times. I had to uninstall and reinstall the app several times until it married up. 2) Something is wrong with the mapping system. The majority of Exxon are no longer on the map. Since they’re not on the map, you can’t use the remote pump to start pumping your gas. It’s as the majority of Exxon gas stations have all disappeared. They are not on the map at all, including my favorite Exxon. 3) when I pulled into the gas station. It synced up to another Exxon that I was nowhere near. I had no option to change stations. The old layout had a button and the lower right hand corner that you could press and one of the options was fine the station, and then it would sync up to your station. That no longer exist. This design stinks I may change gas companies and go to another carrier because this app has really let me down..BenepennyVersion: 6.1.0

Took my money and never authorized pumpSet up Apple Pay with the app since they say all Exxon stations accept Apple Pay. Have used it twice before no problem. Yesterday went to get gas. Do the usual choose pump# and choose payment. It gives me some error message, takes ALL the money I had in my Apple Cash and doesn’t authorize the pump. I would have to fill two full tanks with premium for the amount of money it took. I just ended up using my debit card. I go to speak to a worker and he says they don’t accept Apple Pay here and there’s nothing he can do. So how am I supposed to know which station accepts apple pat and which doesn’t??? I thought the point was they all do. After a frustrating 1 hour back and forth with 3 representatives from The app customer service, they tell me they can’t do anything to call apple (they also did not know how Apple Pay works. I had to explain that Apple Cash is money that can be sent to me by someone else and is not associated with my bank account and I can’t just “call my bank”). I finally called apple and they were a bit more helpful and opened up a case. So hopefully this can get resolved. I won’t be using Apple Pay from now on. I will attempt to add a debit or credit card and hopefully that won’t give me problems. But if it gives me even just 1, I’m deleting. Not worth the frustration..Connection could be improvedVersion: 5.2

BuggyThere’s an ApplePay bug that if you decide to apply rewards dollars towards your gas transaction, the app issues two holds on your ApplePay log. The initial $1 authorization and the final total paid (including any discounts) which is the correct transaction. If you don’t apply discount dollars/rewards, the initial $1 authorization is changed to the final transaction amount and you only have one pending transaction on your ledger. This is a glaring issue you need to fix ASAP! Should not be happening as total passed to the authorization transaction has ZERO to do with rewards discounts… it’s the same final total on the same authorization/transaction. Get your junk coding fixed! Would be nice if you allow scanning in of transactions done under Guest so that they can be added to a use profile once created. And the app has a major issue with the birthday setting where the website signup had just MM/DD with no place for year and the app basically shows a generic month placeholder with the year 2000. Seems a bit lame if that was your way of being secure/anonymous about it. If so, maybe denote that in the app under that field or if you hit Info on it so the user knows, especially since it can’t be correct AT ALL, even by support. Who thought that was a good idea?.SwankPeRFectionVersion: 6.4.0

Location feature not working in Version 5.0. MThe Exxon Mobil Speedpass + app was recently upgraded and the location services is not working. I have the location setting enabled to always on my iPhone and have the Speedpass+ app setting set to always but when I select “Pay Now” it shows me a screen with a red exclamation point that there was a problem detecting my location. I have deleted and reinstalled the app multiple times and followed the setup instructions to enable location but still get the error. I have also tried using the app at different gas stations to no avail. There seems to be a bug with his new version and it is inconvenient to use the QR scanning option. Please address as this makes the new version useless. Update: There still is no location feature in this update and not sure what bug fixes were done but the app performs exactly as it did prior to this update. Do the developers actually use this app in the real world to test that it works? The “Find Station’s” link is the most important feature of the app and that is how we find Exxon/Mobil’s when traveling!. Also, the developer did not take Ford Pass into account when they upgraded. Now all Ford Pass users can not use this app until Ford decides to upgrade Sync 3 to this new version..Gebel78Version: 5.0.1

AVOID: terrible, persnickety, painfully arduous. No support.The cards I added keep referring me to my bank. Which I already confirmed with each institution and they are both working. Next up I have to call their customer help line which operates on EST only so I have never spoken to anyone as it’s always closed when I’m either not at work or actually getting gas. This app didn’t work a few years ago when I tried it out as part of a CSR Survey with 4 other people each assigned a different method of filling up via Apps. There’s no help screen or support window and the FAQ or knowledge base to assist one in troubleshooting is non existent with a smattering or information. Ditto everything I just said here about the god awful Shell save and pay or whatever it’s called. Same bugs. Same non existent means of troubleshooting that doesn’t require some arcane bizarre ritual to even get the app to actually recognize YOURE IN THEIR BRANDS GAS STATION. Talk about missing the point entirely. Avoid unless you just wanna curse like a sailor sat in your Car as yet another error bubble pops up and asks you to call or “make sure your details are correct.” If something isn’t correct on the 11th copy paste of the exact info I have on my card - then I need taking out to pasture, and putting out of my misery hahah.HansenBoardsVersion: 4.16.1

UselessThis app gave me trouble on day one of its use but after day two, it has been trashed. Got the app and, as I was going on a cross country drive, tested it at home right away. Went to the station, pulled up to the pump, and clicked on “pay for fuel”, selected the payment method, and tried to authorize the pump. Got a message that authorization failed, try another pump. Tried again, and again. At the third pump, success. Filled the tank, payed with the CC, got the receipt. All was good. Next day, get in the car on the first leg of my journey. About 350 miles into the trip used the app to locate the nearest station only to find that station closed and closed for a long time. Back on the highway to the next Exxon station. Same deal as before, could not authorize the pump, try again. Tried again. Tried another pump. Finally went to a different station and tried again. Same story. Then, to my horror, my credit card was frozen by my bank because every one of these attempts to authorize a pump looked to the bank like suspicious activity. Managed to get gas by paying with an alternate card directly like I have always done in the past and, after calling the bank, got my CC unfrozen. Trashed the app. Don’t waste your time with this. When you need it most, it will fail..Dave_K1944Version: 4.12.1

Non beneficial, help me understand!Cuz: OMG, I was just bamboozled in the store. I used my points, the store attendant said it didn’t work. So I left the store to avoid the hassle of him telling me that I can’t use my points when I know darn well I can. Once I left, I proceeded to check my app to see my points. Low an behold my points has been deducted. So I actually paid for a product the cashier said I didn’t or I couldn’t. And now my points is gonna. So I actually love this app. It gives you points on the back end. In and out of the store. But there is a dilemma that needs to be address. How is it saving me money if the store you use, has a cash and credit price. So using the app is considered credit, which means if the gas station you use has a cash or credit price you are paying credit price. Which in my case is 10¢ higher. So now using the app is defeating the purpose, except for convenience. Please fix this or I might as well go back to using cash. Because I’m losing not saving. PS: needs to make a way to use or upload receipts. Or scan so I can get my points if I forget to use the app or because the card I used is not linked. So once again how is that beneficial for us?.Scooby73Version: 5.14

A “downgrade” not an “upgrade!”Having used earlier versions of this app for years — easily, successfully, happily — our experience with this so-called upgrade has been atrocious! Just getting it set up for use — something supposedly as easy as entering our XOM credit cards as payment methods — has required multiple, frustrating, time-consuming efforts. We finally got mine to work. But, despite a dozen attempts, my wife’s app still refuses to accept her XOM card — a valid card she used to purchase gasoline as recently as yesterday — generating repeated “your card could not be validated” error messages. So then we called the support phone number shown and spent 10 minutes “arguing” with the automated response system that had no idea how to help, finally routed us to a representative, only to learn that the office was closed and we can now look forward to going through this whole terrible process again tomorrow. The app used to work easily and well. Whoever thought this version would be an “upgrade” should have his/her/their head examined — this is absolutely a “downgrade!” If we could rate it zero — or even negative — stars, we definitely would! :-(.Jsaltman02Version: 6.2.0

Now always “too far away”UPDATE: They updated the app again to add the pay button back. But every time I’ve tried to use it, it tells me I’m too far away even though I’m at a station right next to the pump. The closest it shows ever is 0.8 miles away. Location services are on with precise location enabled. What an s-show this has turned out to be. This update is a classic demonstration as to why I need to turn off auto-updates. This new version is an update for update’s sakes. 1) The new version needs a brand new login and authentication. A bit inconvenient to stumble upon. 2) The biggest problem is the as others have mentioned is the lack of pay through the app. This is a massive omission between app versions. Namely the convenience of using a few taps from within your car to handle payment. The other is security against skimmers. Without a payment option, this becomes nothing more than a directory, promotion vehicle and geolocation tracker. So what is the plan, Exxon? If there isn’t an option to pay from the phone in the next incremental update, then there’s no reason to keep the app..Hooch_is_crazyVersion: 6.1.0

App failure coupled with customer support that tells you to go to hell! 😂😂App payment was blocked from day 1 for some reason. Called customer support they said they will fix it in 24 hrs. 24 hrs passed app still blocked called customer support again, sane thing as before. Waited 48 hrs this time I got an email saying the app was unblocked, when I went to the pump and was ready to use it, guess what?! Gave me the same error again! Being the patient guy I am, I called them back and went through the same dialogue of waiting and trying. I swear to you I’m not exaggerating, I tried this 5 times!! The last time I called the customer support person (his name was Luke) said he was going to issue a ticket and that he would get back to me in 24 hrs, when I told him that this is the 5th time that I do this and being told the same thing, trying to explain to him how frustrating it is, he simply asked if I wanted him to peruse the ticket or not, he didn’t care about anything I said and basically didn’t want to deal with it. I just thanked him and pledged never to go in an Exxon Mobil station or use a product affiliated with this company ever again..Hoobius_CaesarVersion: 4.12

Points Don’t Accrue ProperlyThe app itself is fine. The interface is intuitive and the layout and design are helpfully minimalistic. However, it’s is very common for the points to simply not materialize after a purchase, which is essentially the bedrock of the rewards program and the primary reason for using the app. Before you say - maybe you aren’t doing it correctly - I have called customer service and discussed this issue, confirmed that my account is open and active, and that there isn’t anything process-wise on my end that causes this error. I pay for gas directly in the app, the app registers when I’m fueling and when I’m finished, and has a copy of my transaction receipt in my account history following the purchase. However, the rewards points don’t show up, even days later. This is a 4 star app if the rewards program upon which the app is based works. But if you can’t get points for purchases, the app isn’t worth the slight time savings you get by not having to insert your card at the pump. The points system needs to work properly..AttyRyanVersion: 5.0.1

The customer service is not goodMe and my family all got the rewards app and we frequently visit our local exxon store and within the week all of our accounts have been blocked and call to get it removed. Apparently we been told that it will take a couple of weeks to get it reviewed by someone to unblocked it and well send a email to let us know if its been unlocked. I haven’t gotten a email within two months already but my mother has and it says her account is canceled? I have carefully read the term of service and it say they can mess with your account when on hold. So basically they canceled her account for no reason at all. So now she cant use her exxon account or try to make another with the same information. Its really unfortunate but what can you do expect deal with it I suppose. So this is a warning on what can happen if you get blocked. So be careful not to use your exxon account multiple times or you can get blocked very quickly and have to handle with the bad customer service and probably never get your account unlocked..NovaSnowWolfVersion: 5.14

Good, when it works.TLDR; Use Shell’s app, it actually works. I don’t typically write reviews but I feel I have to on this one. Exxon’s loyalty program is smart and works great, when it works. The issue is 99% of the time it doesn’t work. The location services for the stations never work. So I end up having to email support with my receipt every time I get gas. After almost a year, this has become tiring. I talked to Exxon support (which is abysmal. They tried rushing me off the phone while barely listening to the issue). They told me they’re aware of the issue and trying to fix it. It’s been a year since I talked to them and I’m still having the issue. I tried using the Exxon rewards card and it never gave me the points. I was going to dispute the points with support, but I’m done with that. Honestly I’m just going to use Shell’s app because it’s easy to use and works every time. And when it doesn’t, I just type in my phone number and still get my discount. Exxon; please fix the location services. Thank you..Jacob.D.Version: 5.7.2

New update not working?The app was great until the new release. Now I can no longer use it at the pump. Tried reinstalling it and it didn’t help. After my family members had the same experience, I realized it’s the app. I’ll keep trying to use it but meanwhile I’m loosing out on rewards since I have to enter my card at the pump. As others said it states I’m too far. It’s also slower then the previous version. Took forever for my rewards to load. Bottom line this app is useless right now. UPDATE: Received a response from the developer who said to call support. I Did that and they had me close and reopen my account. They did transfer over my points. I asked will this resolve the location issue? Her response was on no that won’t. That issue is the stations fault for not updating there software to work with the new app. She also said all I need to do is enter my number to access my rewards. Well guess what that doesn’t work as well. I’m starting to think if she is right about the stations not updating there software..LongIslandResidentVersion: 6.2.0

Holds money with no saleAt first I thought this app was great and convenient. And then I went to fill up twice in a day on a road trip and it wouldn’t authorize my payment. Well according to the app that is. Still had to make another form of payment but for every time I tapped the button trying to make the app work, they put a hold of $26 on my card-which they didn’t return to me for a week! When I emailed customer service about the issue they replied weeks later said the account had fraudulent activity(for taking a road trip and filling up more than once?) and was put on hold. But then why was my money being held? I tried to let it go and just not use it more than once in a day but then last night it again said it could not process my payment. So I had to pull out my card and pay. And wouldn’t you know when I checked my account there was an additional $26 hold for the payment they supposedly couldn’t process? Absolutely ridiculous. My money is not for these people to decide to hold for no valid reason. I deleted the app immediately..JacChristineVersion: 4.12

Bad customer service experienceI loved this app until the latest update. The station locator was missed immediately but after I found a station (using a different app) the trouble started. When I went to use the app to pay for gas I received an error message to call customer support. I called and the pleasant representative took note of my concern, explained that there was a freeze placed on my app (my debit card is tied to the app not a cc) but could not give a reason (their system was updating). She sent an email to IT, I was told it would be resolved in 1-3 business days, and that someone would give me a call. Here we are 3+ days later, no call. I called customer support again and a less than pleasant representative told me all that could be done was to send another email to IT and wait... No apology for the inconvenience, no explanation, no real concern was displayed. It may have been an off day for the rep (we all have those) however the lack of procedure for correcting an internal glitch is unacceptable especially for a company as large as ExxonMobil..GirlMom2014Version: 5.0.1

Broken appAnother update… still completely broken. Now, even worse, it locks you out for 24 hours ever time you try to pay at the pump. The level of incompetence by these developers, and how they refuse to acknowledge the issues and tries to blame users and give invalid “instructions”, is disgusting. Update: Note to developers…. NO THAT DOES NOT WORK. THE APP IS BROKEN. Location services are enabled for the app, and the app sees that I am at a station just fine. It DOES NOT give any option to pay at all. No pump select. No QR option. NOTHING. As I said, it is broken and you should be embarrassed to have released this build with such a basic failure….. Original: The recent update to the app broke it’s one primary function.. to pay for gas. The option to pay is no longer available. The app is now completely useless. As both a software dev and QA dev of over 20 years, there. Is no way such a major and obvious bug should have made it to release. I would be ashamed to work for a company this incompetent..AminojakuVersion: 6.2.0

By far worse experienceLove Exxon Mobil gas and oil products, so I decided to try the speed pass not only for the offer it was giving but since I and the family where gonna be going on our family summer trip soon, and would be a great way to earn points as well as find the gas station I love to use. Well.... where do I start, on the start of this trip speed pass not only once got my credit card flagged for theft but did so twice. On our family trip I spent many hours in frustration not only with this app, but spent hours on the phone with my credit card company to get my cards to work again. Does anyone know what’s its like to be 1,000 miles away with no access to your money.... very scary! After this experience I am now looking for alternative gas and products to use in my vehicles away from this whole company/corporation... Thanks again ExxonMobil for taking the enjoyment from our family trip! You were the bad and most negative experience of our whole vacation!.Bodvb14577Version: 4.12.1

It USED to be goodI don’t know what happened with the last upgrade but this app but it’s now totally USELESS! I have deleted the app and reinstalled and after using it for YEARS- it no longer works. And my husband has the same issues using it on his phone as well. For the past month or so we both get the following error message whenever we try to login (password and email login has NOT been changed): “Something happened - An error occurred. Please try again later.” There’s a “ok” button at the bottom of the screen as well. When we click the ok button, it takes us back to the sign on screen that is already prefilled with our info. Click “sign in” and we get looped right back to the “Something happened….” Error message. It’s frustrating, inconvenient and EXTREMELY AGGRAVATING. I am almost to the point of deleting the whole thing and going to Shell for my gasoline. Don’t bother downloading this app. It’s total garbage!!!.Fhr1128Version: 5.15

Used to awesome, now totally useless.I used to love this app. It made paying for gas easy, and I’d earn useful reward points through the app. However, I recently tried to add a new payment card to the app (Visa card, so nothing fancy.) Got the card added to the account without error, but when I tried to use the app to pay with the new card at a Mobil gas station ... the app refused to do so, insisting that I call customer service. Since I did not have time to waste on the phone at that point, I instead just manually inserted the new card (noting that it worked!) at the pump and got on with my morning. Called customer service later about the issue and was told that the card couldn’t be used at Mobil (despite me pointing out that it had already been used at a Mobil that very morning, just not through the app.) But OK, I’ll just use the other card I had been previously using in the app instead ... not the end of the world. Alas, the other card (which previously worked) now no longer works in the app either!! In fact, I can’t even successfully add any cards at this point. This basically means the app can no longer be used to make purchases, so is essentially useless. I guess enjoy the app while you can, but expect the whole thing to just stop working for you somewhere down the road ... hopefully you’ll have a physical payment card with you at that point in time!.S BlytheVersion: 4.16.1

Problem need fixingThe newest version of this App will not let two members of the same family use their ExxonMobil Credit Card on separate mobil devices even though both have separate ExxonMobil credit card. Crazy. I am an ExxonMobil retiree. My wife and I both have ExxonMobil Credit Cards. Both card have the same card number, same name, same expiration date, but have different card number: 001 & 002 and different security codes. Both cards are active and can be used at the pump or store to make purchases. But only one of us can use their ExxonMobil credit card with the ExxonMobil Rewards App. If you try to add the credit card to the second App you get an error message and told to call a customer service number. Then you just get the run around and can not get the problem solved. Gee, I would think ExxonMobil would want you to use their credit cards to buy gasoline. Dwayne Litteer.Dwayne1943Version: 6.2.0

Useless Unreliable AppThis app used to work great. It was very convenient to pull into the gas station, open the app, and pay for your gas without a credit card. Over the past several months, however, the app all of a sudden has become completely useless. Error messages include “oops, something went wrong,” or “something happened, try again later.” I tried uninstalling the app and reinstalling. I called their customer service line and was transferred to some vendor tech line with voicemail. Prior to being transferred, however, the customer service representative did admit that they are having major problems with their app. Our small company has a credit account with Exxon. We are so disappointed with the way that this large organization has handled this major problem with their app that we are going to try to switch our credit account for the business to someone else like Shell. We have wasted many hours trying to deal with this issue and cannot find any guidance online or on their customer service phone number. They know they have a major problem. Yet, they allow their customers to waste countless hours thinking that there’s something wrong with their phone or the information they have entered into the system. This is unacceptable..Tony MeisterVersion: 5.16.2

Auto update to this app breaks my ability to use itOct 2 update: continue to get deflection runaround from EM. Claim use of Personal card is not allowed due to security reasons but know of another retiree using his w/o issue. Then I get another email from the “developer” with what to try to correct - same instructions as initially given that didn’t work. Tired of the deflection so I’m planning to wait until EM figures out that they don’t know how to fix. I’ll take my business elsewhere likely. My Speedpass+ app was auto changed to the new Rewards app overnight. Cannot get past the login process which is asking for my old Speedpass password to link the accounts. Called Customer Support who had me try multiple different tries, only to tell me to wait 24hrs and try again. This means yet another lengthy wait to talk to someone else who doesn’t know what’s going on. I was satisfied with the old app. Obviously the new verse wasn’t vetted properly..L9mcVersion: 5.0.1

Do not use be warnedI have had this app for over a year. All of a sudden today I was charged 106 dollars to almost fill a 2012 Honda Civic. Which has a tank capacity of about 15 gallons. I went in the station which advised they have nothing to do with the issue and to call Exxon’s 800 customer service line. I contacted Exxon at the 800 number and they indicated it’s between me and the local station and I should dispute the charges with my bank. I contacted my bank who indicated I need to wait for the transaction to settle prior to disputing the charge. In the meantime I’m out 100 dollars for five days. I’m not sure how to prove this out as my receipt indicates 100 bucks even though I’ve never spent that on the app throughout the history of using the app. Do yourself a favor avoid this app at all cost because clearly no one owns the issue of how to handle when things go wrong like happened to me..D & B 1987Version: 5.11

LATEST UPDATE HANGS UPYesterday, Jan 15, 2024, I used the updated app to pump gas, but when done, the pump screen would not close out the sale, showing “continuing …. “. Both my app and the inside station clerk showed I was still pumping gas. She printed me a receipt and put a bag over the pump, saying she would contact service. My app shows no gas was pumped, and now I just hope no one else get gas somehow under my open ‘card’! For one of the world’s largest corporations, this app’s failure is unbelievable. PREVIOUS REVIEW FALL 2023: “UPDATE WILL NOT WORK WITH IPHONE: With the latest update in fall of 2023, the “use wallet” overlay when opening app prevents any further screen response. I’ve reinstalled app and it makes no difference. Previously, I LOVED this app, but now I HATE HAVING TO CARRY MY CARD ALL THE TIME. And since the card is not a credit card, only a gas card, I cannot add it to Apple Wallet. Totally frustrating!”.BlueSkyDriverVersion: 6.2.0

Rolling downhillThe app used to be great, but it seems the devs have not kept up with the issues. It no longer opens, doesn’t work on iOS 17, has barely worked on iOS 16, constantly logs you out for no reason, has trouble logging you back in, and the list goes on - and this is all in Baytown where our plants are located. As an employee, my family shares this account and use this app all the time for gas. It’s frustrating to think we put this out as a company with little QA behind it. EDIT Oct 29, 2023 This new version is the exact opposite of what everyone has been asking for. Typing in the pump number outside in the sunlight on a white screen!?! Brilliant. Who would even think of something like that? And, let’s not forget the lack of a dark mode in the app for years. Oh, and the forced phone 2FA now. Beyond stupid. My daughter put her number in when she accessed the app after the backwards upgrade and I couldn’t login. If I put my number in, no one else in the family can login. This literally makes the app USELESS - U S E L E S S. App team, do a favor for all the users, dump this version and go back to the previous one. Then, try to fix things from there. We now will be going to the credit card solely because of what was done in this “upgrade”..DeezoramaVersion: 6.1.0

Complete GarbageWhen Exxon had the little stick for speed pass it easy to buy gas. Now that they have forced us to use an app that is complete garbage, I will buy gas elsewhere. The previous version of the app never worked for me, even after multiple calls to the hotline. This current version won’t let me log in, so I reset my password then it wants another password, so I try to reset that one and it starts me all over again, so I’m stuck in a loop. My wife was able to use the previous version of the app and had become a Premium member even, but with this latest update it keeps rejecting her password and her attempts to reset it. Since the app has never worked for me and now it doesn’t work for her, she went online and closed her account. I know Exxon could careless about losing our business but hopefully this review will steer other people away from this garbage app..Richard A FitswellVersion: 5.0

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