Adobe Premiere AI Video Editor Customer Service

Adobe Premiere AI Video Editor Positive Reviews

Best accessible video editor!This is the best accessible video editor! The speech enhance tool is absolutely incredible! I’ve did it with two test videos recorded from the native camera app and the magic is just wonderful! The only thing I wish that it could do is that whenever you enhance the speech and turn it on it always resets to its default values. I wish in the next update you could add the ability to have the enhance please set automatically saved when you close so that the next time you turn the preset on it will automatically preserve the last setting rather than resetting it to default..JcdjmacVersion: 25.5.3

Very helpfulAdobe Premiere is simultaneously a nightmare and a godsend but mostly a godsend. Honestly, it’s like strapping a rocket to your creative brain. The timeline feels infinite, the effects are absurdly granular, and yes, the learning curve will murder your social life but the payoff? Insane. Once you get the hang of the shortcuts and the nested sequences, you’re basically bending time and space. Clips obey you. Transitions obey you. Even color grading starts feeling like you’re painting in another dimension. And the integration with After Effects? That’s not a feature, that’s digital telepathy. Sure, it crashes sometimes but in my experience, it’s more like a nudge than a tantrum. And the flexibility? Infinite. The rendering speed? Fast enough to make you suspicious there’s some sorcery happening in the background. At the end of the day, Premiere is the one app that can make you feel like a professional editor, a mad scientist, and a procrastinating genius all at once. If creativity had a body, this would be its skeleton. Five stars, no contest..CarLapseVersion: 25.3.0

It just works!I was thoroughly impressed by how they made all the edits incredibly simple. All menus are conveniently accessible, and the timeline is exceptionally intuitive. The options are perfectly balanced, ensuring that you don’t have to leave your timeline to perform complex tasks. Kudos to the team for delivering exactly what you would expect from a mobile editing app. I had long abandoned mobile editing, even for simple projects, but this will be my default for quick movies like birthdays. I highly recommend it!.ArielGJVersion: 25.3.0

A promising startPremiere for iPhone is a fantastic entry point into mobile video editing. The fact that the app is free to use - with optional paid generative credits - is a huge plus. Inclusion of free samples of premium features was a nice touch. I’ve loved using the generative sound effects…it’s more fun than it should be. As someone without a video editing background, I found the interface snappy and intuitive. It’s clear Adobe is building something special here, and I’m excited to see where they take it next..BhreedVersion: 25.4.0

GreatI can’t believe how well this app works. The new Premiere app for iPhone is incredible. What’s really amazing is that it’s the easiest app to use for editing video on the iPhone. i’ve searched and searched and bought and bought apps to make iPhone editing easy. I just want to do the simple things: append videos to one another, slice portions off of a video, that kind of thing. in every other app, I’ve tried. It’s been a mystery verging on the undoable just to do such simple things. This app is wonderful..Nebti17Version: 25.5.0

Love it!As a content creator with vision loss, this app is a huge game changer. It's very self-explanatory and easy to use. It's nice to have a lot of options, especially to extract and replace audio. And it's even better that it works with my screen reading software. It's very difficult to find an editing app that works with screen reader. Even Apple's own video editor doesn't work with their accessibility software. So this is great to be able to put out high-quality content.EhlertmanVersion: 25.5.3

So much easier than other appsAny time I’ve tried to edit videos using my phone I end up so frustrated that I can’t do simple things like cutting out parts with any kind of accuracy. I didn’t have to try 100 times to trim out my mistakes using this. It’s also much less overwhelming than CapCut, which I didn’t even know where to start with. I’d love to see automatic color fixes and more transitions and effects. But overall, super excited about this..HandmeafishVersion: 25.4.0

It’s a WOW!!I have to conclude that Adobe finally decided it was time to give back some love to its adoring fans. It is simply unbelievable that Adobe would provide such a powerful, impeccably well-designed, full-featured, and simple-to-use app—for FREE!!!!!!!! (You can add AI for a fee.) This is truly a game-changer as this app will handle virtually everything that 95% of the world will need. I’m quite literally stunned and most grateful! Thank you Adobe for the generous gift!!!.Mmarcus999Version: 25.3.0

Initial thoughtsThis is a nice fresh and updated feel to the mobile video editing capabilities from Adobe. However I’m missing some important features that were part of Rush right out of the gate such as control for panning (hard to get a nice look without), cross fading (not just fade in and out of black), and clip duration settings rather than trimming. I’m sure updates are on the way 😊🙏. Haven’t tried music yet but hope a more Instagram type feel. Rush music options were terrible.. some quick thoughts.Cammer27Version: 25.4.0

Giving ideas to make the app betterI think the app is amazing but still needs some work, I think you guys should add video affects like transitions, and I think you guys should also add a stability feature that stabilizes the video from shakiness, I also think another way to improve the app would be by adding the ability to adjust brightness, contrast and saturation and things like that, if the app had all that it would be perfect and it would definitely be my go to for video editing..Nathanielm1131Version: 25.4.0

Great startSo easy to use! I’ve struggled to get the hang of other video apps - they have so many nested options and feel cluttered. Premiere was the first app that felt approachable but powerful at the same time. It’s so fast and precise. The sound effects are really cool and it does a good job cleaning up background noise on my voiceovers. Looking forward to what gets added soon..Kyle GesVersion: 25.4.0

Ehh it’s okay pretty goodI love making schleich horse movies. While looking for a video editor to edit my episodes. I found this one. I loved that I could generate the same sound effects. And the video generator. But why does every single video editor have a pro version. I am not paying 11 dollars a month to add a sound affect of a horse neighing. Wouldn’t download if you don’t have professional video streaming devices to upload your videos to..MarblevoterVersion: 25.6.0

Thank you!So far so good. A nice and quick way to edit videos and comes out good. Just did one edit and it was very easy to go through editing color, light etc without any tutorials. Haven’t tried the option to export to Desktop (beta) but that in itself is an exciting addition. Look forward to playing around with it more..MantahoeVersion: 25.3.0

Feature to make this the only go to AppI have been a long time premier user and will always suggest premier over anything. This app makes life so much easier on the go. The only feedback and hoping is to see keyframes in the near future to really make this the only go-to app for video editing.CptnLeviVersion: 25.6.0

AMAZING APP but add somethingI honestly like this app but the app doesn’t have effects such as glitch effects and everything else that’s make it good. I really also want key frames I want to make a concept but I can’t cause I need effects and key frames with easing so please add that but I’ll still give it 5 star don’t not become like CapCut.CheeseOblakeVersion: 25.5.0

FantasticHistorically I’ve not been a fan of editing on a phone because it’s always lacked the power I wanted. It’s not the case here. I edited my first video in 5 min and fixed my poor quality audio in seconds! Amazing. Thank you Adobe for creating such a cool app!.Mgan66Version: 25.4.0

Great, needs a few more featuresPremiere on the iPhone is incredibly powerful and easy to use. I much prefer it over the desktop version for making social media content. However, one crucial feature is missing: text-based editing! This feature would be a lifesaver to have on mobile..Starman888Version: 25.5.0

A good start, but leaves much to be desiredBetter than Premier Rush for sure, but we had higher hopes. I do expect it to follow the path of Photoshop in terms of progress and improvement–hopefully in less time. For a starter, adding transition needs to be made easier, with an option to apply to all clips at once. We will update as we continue using this long-awaited app. This review follows testing on Apple iPad Pro M2..IPadmultitaskerVersion: 25.4.0

Deleted Rush 🤦🏼‍♀️Accidentally deleted Rush to free up space on my phone and now I can’t find it. This app needs the auto reframe QUICK. Or just the ability to do keyframes. I film sports. It’s hard to always have the subject exactly in the middle. I shoot horizontally but usually edit vertically for Reels. The auto reframe and ability to adjust the frames saved me from having my subjects out of frame. 😭.AlmapreVersion: 25.6.0

Great, but needs moreFantastic app! Needs the ability to scrub through previews when selecting clips, crop overlay clips to do video editing tricks, cross fading, move all audio tracks together, key frames, more captions control and options and some other advanced options. Can’t wait for future updates. 👏.AB286327962Version: 25.4.0

Best video editorAdobe hit it out of the ballpark with this one! I have been a long time Premiere user and have been eagerly anticipating the mobile version and it did not disappoint. Excited to be able to edit my videos that I capture on my iPhone..SKimLAVersion: 25.4.0

IncredibleI loved Premiere Rush because it was a great quick on the go editor, but this is incredible. It is like a pocket Premiere Pro. Adobe brought all of the major elements you need from the desktop app to really enhance your video and audio quality. Amazing work.WillieD33Version: 25.6.0

So far so good.It’s a solid start, and I’m enjoying it already. This app makes it easier for people like me to get into Premiere Pro on mobile before transitioning to the desktop version. It feels like an accessible introduction to the full Premiere Pro experience..CoopterrenceVersion: 25.3.0

It’s pretty goodIt’s pretty good, but you can only do like instrumental music nothing with words and like so you can’t do like dances and stuff you kind of have to do just random things but I will say it is pretty good so I give it a four star and then you can still like submit it on other platforms.BvdfjnhfssdbnnVersion: 25.6.0

This is exactly what I’ve been looking for!Ok for the reputation Adobe has about being greedy and stealing art from all artist around the world…this is exactly what I need to optimize my workflow as a content creator! I still Use DaVinci Resolve on my iPad though..Technanomoto53Version: 25.4.0

Captions are annoyingI actually like all the features since I can upload my videos in high quality but the caption feature is not as user friendly. I would like the captions to be cut where I want and not be 2 lines. I was hoping to use this to not have quality reduced after editing it from TikTok..JemalemajamVersion: 25.5.3

Almost thereI love the app but it’s missing a couple features for it to become my main mobile editor. Speed ramping and the ability to add overlays with blend modes. If they were to add those I think I’d be able to strictly use Premiere for my mobile video editing..LemyBarberVersion: 25.3.0

AmazingThis App is great and I’m sure there’s many more features to come. Would like to know if the Adobe Rush projects could be synced into Premiere before all Rush projects are lost. And also would like to have motion blur effects, as well as the auto reframe options. Thank you!.DAB 33Version: 25.6.0

ITS GOODThis app is completely free and I haven’t seen any issues Though to make a video, it is kinda hard because you can get 1GB just from a two minute video, but that’s the only issue.•-• •–•Version: 25.4.0

My honest opinionApp is great but I just wish you could connect accounts mainly the subscriptions like how Lightroom is 5 on mobile but 7 for this app just wish I could pay for 2 or make this 7 especially when I don’t got much money to work with..AarenXpad on TikTokVersion: 25.3.0

Slow motion problemeI can say from first use and looks the app is pretty well desinged it has the basics and all but it has got a big problem wich is the slowmotion its like laggy i wish for you adobe team to make it better and add a smoother slow motion and more accessibility to the animations and the key settings wich i didnt find thank you ..Batman lives in the darkVersion: 25.3.0

Premier is actually pretty goodI think adobe is figuring out that others are eating their lunch and have responded. Premier in iPhone is simple and intuitive. Much better than the old premier or adobe rush.AtomicwebsVersion: 25.5.0

Good for starters needs improvementFor people to edit this is a good app but after a while, you can’t edit on this because there’s just not enough features. I suggest working on adding features such as smooth, slow key frames, background remover, more kinds of overlays, transitions, and effects.Like my reveiwVersion: 25.4.0

This is way better than other editing appI’m looking forward for the integration of other features like in the pc premiere pro.Gael24Version: 25.5.0

Good start, hoping for moreSuper easy to bring in videos and make quick edits. Not much better than iMovie I must say. The stock music is pretty bad, just sayin. Hoping to also see some automated editing options the likes of Beat Leap or templates like Video Leap and Cap Cut..SurfingisfunVersion: 25.3.0

1st user to downloadI’m excited about this. The features on the app are looking and working great so far. Soon this will be #1 video editing app. Loving it already. Time to get creative🤩🥳.Smith from the bridgeVersion: 25.3.0

The app I’ve been waiting for!Finally, an easy video editing tool that has everything I need! So happy Adobe finally brought this to us..Annabel Xi@on1Z!Version: 25.4.0

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Adobe Premiere AI Video Editor Negative Reviews

Can’t export. App totally frozen. Lots of bugs. No real support.At first I really liked this app. Even though it had some bugs, they were not deal breaking and could be worked around (things like sending you to the beginning of the video after you make a cut). It was very convenient to be able to edit on my phone, on the go. But now, after making multiple 10-15 minute videos on this app and getting comfortable with it, I try to export my latest video and it freezes at 16%. I try to close and reopen the app, only to find that the app can’t even load my project now. I delete all my other projects, thinking surely the app is just overwhelmed with too much, but that didn’t help. I went through my phone and made sure I had enough storage for it. Didn’t help. I tried to get support but all I could find is 1. A robot support chat (which never helps in any scenario), 2. A website by adobe that explains what the app is (doesn’t help at all) 3. A community page where you can either post your problem and hope to get a response in 3-5 business days, or hope that someone else had the same problem as you and got answered. It seems that lots of people have had this problem (export freezing) and the advice that is given is to restart your phone and to download any software updates if you have any. So I try both of these things to no avail. It’s really frustrating to put a lot of effort into a video and not be able to share it with the world. And honestly the lack of real time support, especially from a company so big, is extremely disappointing. I guess I’m just gonna have to take the loss..C_carey22Version: 25.11.0

Bugs with no app supportAs a content creator with a visual impairment, this app does have good accessibility compared to most; but it really needs to improve it's app support. When I start a project That has two files, a video and audio file that are the exact same length to the millisecond. When I start the project and splice them, the timeline was originally at zero, but the second eye layer them it automatically staggers them seven seconds apart. It puts my timeline at seven seconds and extends my video seven seconds longer because The first seven seconds of the video is all video with no audio, the and is seven seconds of audio with no video. No matter how much I delete and restart the project I have all the exact same behavior. and no matter how much I toggle the timeline to the previous edit point and it shows the timeline at zero, the second I exported the project to myself it automatically staggers them back to the original seven second delay. This is the same behavior with every single video I try, it's not just one project. Every project I start add seven seconds to it. No matter how much I delete and reinstall premier I have all the exact same behavior. There's no option to reach out directly to customer support to troubleshoot this. None of the articles or anything close to helpful, and I posted in discord in the community chat and no one has responded. And I'm also reviewing everyone else's post and nothing is anything close to helpful. So as someone with a vision loss and brain injury that this is my source of income and livelihood, I don't wanna have to basically completely put my life on hold because the software I'm using is not allowing me to create.EhlertmanVersion: 25.6.1

I am just so aggravatedThis is about my 7th bad review on an app like this, so at this point I’m simply copy/pasting my reviews because they all struggle with one problem that hits me way harder than anyone else. I am an amateur animator and I use apps just like this one to connect animation snippets into one whole video. Anyway, sometimes, I drag out frames because I need one exact frame to remain on the screen for a certain amount of time, usually around five seconds. But this app, just like every freaking other app I’ve tried, doesn’t keep it on there for freaking 5 seconds. But only for freaking ONE. Are you freaking serious? This amazing new hobby of mine I am getting so freaking frustrated over because someone freaking thought that cutting off dragged out scenes was a GOOD idea. News flash: it’s not! Most people with filmed content don’t struggle with this but me and my animating people do, so just freaking get this dumb mistake fixed so I can enter a freaking 13 second snippet of animation without it getting translated into freaking only six seconds. I know it’s a small thing but to me it’s everything. Please fix..BubblepirateVersion: 25.6.0

Not good for pro workIn typical Adobe fashion, they deliver a product with the Premiere name and give the user none of what they need to even start a project properly. No way to set up for standard Rec 709 or 10BIT, anything HDR comes in as HDR and can’t be changed. Fluidity not there in the timeline with trackpad feels wonky. It’s basically that rush software with some extra features and a UI change. If it ever gets actually good I’ll come back and change the review. P.S maybe instead of having developers spend all this time on projects like these you should send them over to illustrator for iPad to update it because it’s pretty unusable. Also, please realize that the iPad Pro is now a multi input system. Every app you make should be setup for trackpad, pencil, and touch. It would be nice for Premier for iPad to actually be usable and good, but I just can’t understand how you could start the apps life with the most basic of features missing..Designlove56Version: 25.3.0

Seriously AdobeYour pushing this app hard. But it lacks so much. First off, any template has to be downloaded, there is a lack of templates, and the quality of those few templates is poor at best, if you want to compete with CapCut or other software you really need to step it up. In fact, pretty much all of your software at this point has better lower cost options to use. I have been an adobe customer for over 29 years and it is becoming pointless, although I use your products for everything because I feel obligated due to the fact I pay so much for them. I find myself looking at options that honestly have better features at very low costs. I tried to use this product but CapCut is just better in many ways for creating content on the level I have to create content at. Get with the program..ChrisPierceyVersion: 26.2.0

Missing Blend ModeThis just doesn’t work well at all. I’m using it on an iPad Pro, and the blend mode is completely missing. That means if you want to add snow or rain overlays to animate an image, it simply isn’t possible. There are no stock snow videos with transparent backgrounds, and adjusting opacity either makes the entire image too dark or makes the snow disappear entirely. When you duplicate the snow stock video, there’s always a gap you can’t remove — the app won’t let you move the clips close enough to close it. If you try to overlap them, the screen flashes dark between cuts. It’s incredibly frustrating to pay for tools that perform this poorly..DaisyXIIIVersion: 25.6.1

Slow & Bad lagI had high hopes for this app but unfortunately I didn’t get further than adding clips to my timeline. The app will not play the clips most of the time, and when it does it’s not in sync with the audio and freezes. Incredibly frustrating. My video files are big so that might be why, but CapCut has no problem with the files so I guess I’ll use that as my on-the-go video editor for now. It’s also really sad that as an adobe subscriber to Premiere Pro, they still want to charge a separate subscription fee for the mobile version of it. Pretty greedy. Let Premiere Pro payers get the full version of the mobile app (even though right now I find it useless due to the lag)..XoxoangVersion: 25.6.1

Rush had its bugs but was better than thisHonestly feel like Premiere Rush was a much stronger app compared to the new Premiere mobile version. Rush offered better subject tracking, smoother transitions, and far easier access to key editing tools without having to dig through menus. It struck the perfect balance between power and simplicity — ideal for creators who wanted professional-looking edits without the complexity of a full desktop setup. The newer Premiere mobile app feels stripped down and less intuitive. Some of the features that made Rush great — like quick clip adjustments, audio balancing, and motion tracking — either don’t work as well or are missing entirely..Concerned sex addictVersion: 25.5.0

Rush with a downgrade of extrasI use rush all the time. I was so excited because yes, there was problems with rush and was hoping that this new replacement would be awesome with all the features of rush, but maybe extra things. Nope, what happened to all the transitions? Why can I not create titles that don’t just slide in or rotate (the only other option) I used to rush to create things flying in and out or pop up in the videos, and that has been completely eliminated. Such a huge disappointment. I really liked the portable of being able to create it on my phone. Still searching for a good app now..Old flingerVersion: 25.4.0

App crashes a lotUpdate: Completely deleted the app when I tried to troubleshoot it and lost all my in progress projects. The crash was too much. It also takes forever to upload. Literally loved everything about this app other than I can’t complete a project without the app crashing at least once. Tonight was the worst case crashing with every move. It just makes it harder to get more done. Other than that the app is easy to navigate and create videos and actually fun to use. I just need it to stop crashing so I can enjoy it more!.🖖🏾🖖🏾🖖🏾🖖🏾🖖🏾🖖🏾Version: 26.5.0

Premiere Not-so-ProAs a professional editor, this app is so frustrating. Why have ripples delete by default when it doesn’t even ripple the audio? So I have to either reposition the SFX bed I just created, or rebuild. And when I need to move multiple clips, there’s no option for that. Even Rush can do that. It lacks all the tools professionals need. No frame by frame trimming, no slide trims, very minimal effects/transitions, no true stack timeline view. Moving clips around is a nightmare. It just lacks so many tools. This app has a looong way to go. No wonder people are using CapCut..SaxyBlueMagicVersion: 25.6.1

Error Downloading Audio FilesWas a really good app to use in the beginning because of how speedy using their templates was. Now it has a serious error with audio. When selecting the clips and proceeding to next step I’m given an error messaging saying the audio files cannot be downloaded and have start over. I do not need to use any audio as I would add my own later. This makes the templates feature completely useless. I’ll defer to using other editing apps until this is fixed and update the review..TSeditsVersion: 26.8.0

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