Capital One Travel Customer Service

Capital One Travel Positive Reviews

New favorite travel appThe Capital One Travel app makes booking and managing trips incredibly seamless, offering an intuitive interface that simplifies everything from flight tracking to hotel reservations. Its smart features, like price prediction and price drop protection, consistently provide peace of mind that you're getting the best possible deal. It is an absolute must-have companion for frequent travelers looking for a smooth, stress-free booking experience..Baseballlover933Version: 1.14.0

Just downloadedI sometimes book travel Capital One and I was excited to download this travel app. But it only shows travel purchased through Capital One. I would happily book more travel through capital one, but they are quite limited in options. I’m going on an Alaska cruise which I could not book with capital one. My airfare was cheaper on another site. I’m unable to add these travel items to the app, so it has limited uses for me. It would be a great five star app if it was a comprehensive travel app that let you import travel not purchased through capital one as their travel selection is very limited..GlgadgetVersion: 1.15.0

A truly premium travel experienceThe shift from the main app to this dedicated one is a massive upgrade. The interface feels high-end, smooth, and much more intuitive for planning a trip. It’s clearly been built for speed, and the layout makes tracking prices and managing my trips feel seamless rather than like a chore. If you have a Capital One travel rewards card, this is definitely the best way to book..Dan ColmanVersion: 1.2.0

Go-To Travel AppI had a great experience using this travel app. It was quick, easy to navigate, and made the entire booking process stress-free. I especially appreciated the wide selection of options available—it gave me the flexibility to compare and choose exactly what worked best for my needs. Everything felt streamlined and efficient from start to finish. Definitely a go-to app for planning future trips!.Capital TravelVersion: 1.5.0

Better than I thoughWhile the app was way better than I thought and had a much easier interface and booking compared to most other booking apps, I did notice there were more bugs and glitches when it came to things such as refreshing, or trying to view hearted and saved hotels for future reference. Everytime I went to view them, it just kept showing every hotel like normal compared to just the ones I wanted to see..AnfwlhyyVersion: 1.4.0

Great booking experience with a clean calendar viewThe calendar view for booking is really well done, it makes picking dates intuitive based on the best price available. The lounge info section is a standout, the UI & the animation is polished and smooth. I can get all the details I need without feeling cluttered! Solid app overall and gets the core experience right..Sean ZhangVersion: 1.2.0

Better than the regular appThis is a great step for capital one travel but there are still a few bugs that get really frustrating. The number one problem is sometimes when I click on a hotel on the map, it takes me to a completely different hotel on every click. The next issue is the lag when looking at the map view. List view works alright but every time I use the map, it’s laggy and seems to be missing some optimization..Workedwriter20Version: 1.3.0

Seamless booking experienceLove this new way to more easily access my travel, it looks and feels premium while keeping everything organized and in one place, easily accessible while on the go. From integrated lounge tools to untimed out login for easier access, this app is worth the download..Condy travelsVersion: 1.3.0

AverageFor the most part it was easy to use. The functions I didn’t like is that on the app it doesn’t let you see where the layovers are and how long they are unless you select that flight option and then you have to go back and forth a lot to the point it will kick you out of your search. So it made looking up flights more difficult. Other than that everything else was easy to use..Crazy lady/zombie generalVersion: 1.18.0

Where did my miles go?Started with 97,000 miles- an excellent start to booking travel with the Capital One credit card. This morning, there were 87,000 miles on my account. I had used none of them, but lost 10,000 miles. Spoke to both the credit card and travel departments. No one has an answer. They said it would take 7-10 days to process. I had to book the travel and couldn’t wait. Disappointed, Capitol..Baseball444Version: 1.15.0

Premium service & benefitsHave held many different Capital One credit cards over the years, but am blown away by the Venture X. Top-tier perks, exceptional customer service, and very unique options for the card holder. Would recommend to anyone who travels frequently or appreciates the benefits of air/ hotel travel with concierge style service!.Cezanne DandaneVersion: 1.16.0

Easy and the right priceWe used the app a couple of times now, and the app is easy and what I liked is if you have points the option comes right up. The price was exactly the same as on some of the travel sites plus it didn’t have all the hidden fees..Iscar73Version: 1.16.0

So easy!I love the Capital One Travel app. It's super easy to use and all of my Capital One points are available and ready to use without having to toggle back and forth from my credit card app to transfer. Keeps my bookings, cards and points all in one nifty easy to access place!.Montemamma3Version: 1.6.0

Favorites “view hotel” tab under Profile unable to tapEverything about the app is spot on. The only thing that needs tweaking is the Hotel Favorites tab under “Profile”. I have three hotels saved under favorites for an upcoming trip. It’s taps fine when tapping it in the browser. However on the app, tapping “view” for the hotel favorites is unresponsive..Bow 2 MiiVersion: 1.3.0

Love it, butSuper sleek, and easy to use. My only things I wish is that I could save hotels in my favorites when I am searching for stays for a trip, and exiting back to the main list after checking out a location takes a long time to reload..PmuirATXVersion: 1.3.0

GlitchyI kept getting a white screen when I would try to zoom in on the map. There’s no back to map option after looking at a hotel, only back to the list, which starts the process over to zoom into your neighborhood. There should be a 👎option to go with the ♥️ option to help sort through what I’ve already read about..TracymakeupVersion: 1.14.0

A little buggyOnce I save my favorite hotels in my search, I can only see it in map view, but I can’t see them in list view. It’s blank once I tap into it. Also, after my search for date range with how many rooms, if I exited out then clicked back to it, even I tried to modify and click apply, it didn’t really update. Would be great to fix these user flow issues. Thanks!.NoqualityVersion: 1.6.0

Excellent designThe new Capital One Travel app has an excellent design! The interface looks modern and polished, with everything neatly organized and easy to find. Navigation feels smooth, and transitions between pages are seamless. Highly recommend giving it a try!.Connor CMVersion: 1.2.0

Finally there’s a travel app!I’ve been waiting for this app since I got a venture x! Already booked a flight - loved the color calendar and the whole app looks so beautiful. Can’t wait for my trip to try out the flight tracking and to use the lounges!.Karenn co.Version: 1.3.0

Finally!So glad there is finally a app and you don’t have to use the buggy website on your phone especially when you’re in a hurry and need info quick!! I have rated 4 stars since this is still a little glitchy but I’m sure the team is working on improving this app. Great start!.Kylemac82Version: 1.4.0

Very ConvenientLove the app, makes booking very simple and I have been using it for a few years now. Update recently made the variety of flights available better and I have received a few cash returns with the price drop guarantee!.Ticketmaster: BrowsingVersion: 1.8.0

Limited functionalityApp is good but till the point you are booking travel for yourselves. If you are a family person trying to book more than 1 hotel rooms best of luck to find any hotels. I am going a vacation for my family of 6. Everytime I looks for 2 or 3 rooms no result. You call helpline they will say book one room at a time. Are you a travel portal?? Or a personal travel portal?.Ved C.Version: 1.4.0

Fantastic booking experience!Used the app to book travel for a wedding on the west coast and the experience was very smooth. Easy to see and understand where my miles were being applied and how my Venture X travel credit was being used..Ryan’s cool reviewsVersion: 1.4.0

Awesome toolWorks just as well as the other travel apps and has the same offerings. If you’re a capital one member this is a no brainer, customer service is easy to deal with and if you have issues… best to handle it with them than a company like Expedia..18JroddVersion: 1.4.0

Kudos to the designers!!I just started using the new Capital One Travel app and honestly, I’m really impressed. The whole experience just feels super clean and intuitive. Everything flows exactly how you’d expect, from browsing to booking, and nothing feels clunky or overcomplicated. The design is sharp too, modern without trying too hard, and really easy to navigate. Biggest thing for me is how seamless it is. You can go from casually looking to fully booked in just a few taps without any friction. They really nailed this one. Kudos to whoever designed this!!!.Elib806Version: 1.2.0

Great Experience! Very easy to use!My first time booking a trip using Capital One Travel and I loved how easy it was!! I also love the perks Capital One offers. Make sure you see the deals there running before booking!!! I totally recommend!!!.Diesel.CVersion: 1.6.0

Love this app!This is such an upgrade from the original cap one app. Being able to see everything for travel and lounge access is so great. Very beautifully designed and user friendly! Now if only we can get a lounge at EWR :).AlyssaSummerVersion: 1.4.0

Best travel AppIf you’re gonna travel and plan on trying to save money, you go with Capital One Travel! They made my booking easy & showed me the most affordable option. Saved me $150. Thanks Capital One Travel !.Simonlee107Version: 1.11.0

I “hearted” saved staysHello, to whom this may concern. I “hearted” my saved stays.. however it does not show me the places I hearted but just shows options of multiple stays. I would like to see the options I saved but it doesn’t allow me as I have to scroll and find them or look at them on the map which is inconvenient..KB50MillyVersion: 1.8.0

Car rentalIt’s so easy to pick up the car with a great deal and book it right away, also you get a chance to cancel it two days before without charge.4/18/2026Version: 1.3.0

Lags and constantly crashesI love using capital one travel but app has made my recent trip miserable bc every time I would look for a flight or hotel it would take FOREVER bc it lagged so much. At one point I got on Expedia for hotels then when I found one I searched for it on capital one so I could get the cash back..Katedb09Version: 1.8.0

Way better than Amex travel appMuch easier to navigate throughout the app and easily able to book flights..Upcoming eraVersion: 1.3.0

Long time customerFinally I can book trips without being logged out every 2 seconds! Such a cool experience and really easy to use.Curious_George12Version: 1.2.0

Awesome appSuch an amazing app to have as a Capital One card holder I am so thankful that this opportunity present itself through my email and I’m very grateful and it was a discussed with booking. Thank you so much..CashBaby33Version: 1.14.0

NewbySo far I’m enjoying racking up the mileage. However, i do see getting the upper card, $395/yr, would’ve been a better option. But for now, its a good start with the $99/yr card..ArmaniRNVersion: 1.4.0

Well designed travel appThis travel app is very well designed and helpful for planning trips. Love using it and look forward to future updates.Alexf_12Version: 1.3.0

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Capital One Travel Negative Reviews

Nice idea - poorly executed!TLDR: C1 STILL has not fixed - limited to 6 on flight bookings - inflexible hotel multiple-room bookings, hotel searching goes to WEB only, OTP is excessive As far as Travel Portals go CapitalOne has not been bad as bad as some (i.e Chase!). - Air Travel - C1 offers flights with low cost carriers that aren’t shown on Citi or Chase portals at all. (Citi does allow more than 6pax, and C1 is limited to 6 so I prefer flights in Citi if booking for 6 or less). - hotel stays - Citi also wins in allowing multiple rooms, of different kinds to be added to the cart and checked out together, whereas C1 forces multiple room bookings to be the same kind. C1 has a slight edge over Citi in credit redemption ($300 on any portal booking, whereas Citi Elite has $300 on just hotels of 2 nights +, and Citi Strata is the least appealing with $100 off of $500 in one booking) - Travel App - web travel bookings on both C1 and Citi frequently log out during travel searches, so I was VERY INTERESTED to see if C1 would gain an edge in UX by releasing their dedicated Travel App… not so much! EVERY TIME I open the C1 App I have to do a OTP verification. Searching is smooth enough; flights, no problem. BUT for ANY hotel search if you click on a hotel to see more details or make a booking it forces you BACK to the website, where you have to login AGAIN and do ANOTHER OTP just to see the hotel details. That has to be a glitch?! There’s no way they did beta testing with real people and concluded, “sure, this unnecessary, multi-step, frustrating process is an improvement over the web experience.” 🧐🤯😖 … in the time it took me to type this paragraph the new, dedicated C1 travel app LOGGED OUT and now wants another OTP to open and search 😂🗑️💀 (NOTE: I do use a VPN when traveling, but that should not matter, this is an app designed for TRAVELERS, right?!).JaggnerVersion: 1.8.0

Randomly increases priceThe price increased immediately after I clicked “Book Your Reservation.” It feels like the pricing is structured in a way that makes it difficult to qualify for their price match guarantee. For example, the lower-priced option may be non-refundable and exclude basic inclusions like meal plans, while comparable listings elsewhere include those benefits. Capital One Travel used to be reliable, but the experience has noticeably declined. The lack of pricing transparency is disappointing, and it’s making me seriously consider closing my account and moving to Chase instead..Sag—nikVersion: 1.12.0

Do not book through C1 travel Portal.My experience with Capital One Travel was incredibly disappointing and stressful. They made a ticketing error which left me needing to book last minute tickets because I couldn’t check in. They refused to refund and I am at loss over 5k because of error on their end. I spent over 12 hours on the phone trying to fix an issue that should have been handled much more efficiently. I was passed between multiple representatives, given inconsistent information, and ultimately offered a refund that does not reflect the financial loss I incurred. The lack of clear communication and accountability made the situation even worse. For a company that promotes convenience and customer service, this experience fell far below expectations. I would not trust them with future travel bookings. I am pursuing legal action, but would never recommend nor use them again..Mad-ieeeeVersion: 1.4.0

Access is limitedTrying to search for flights and it won’t let me view my search options. Such as the available airports I want to either fly into or out of. And then it’ll erase my departure airport if I get to the next step of searching for the arrival airport and transfer that into my departure line. So frustrating…. Tried to delete and replace the app and still the same thing happened. Not sure what the issue is??? Would like to see what this app has to offer as far as discounts. Thank you.SurgnickVersion: 1.7.0

App changed my flight without permission.I booked a flight for my family and was reviewing changing it for an alternative. Apparently just by looking at the change, the app made the change and charged me $500. While the fee was quickly reversed, my flight was not fixed. I’m now stuck with a flight that I don’t want. While I realize this is an unlikely glitch, Capital one has refused to fix their error. So if you give them your business, they won’t make things right..Unsatisfied TomVersion: 1.4.0

Blank White ScreensUnfortunately, on an iPhone 13 Pro Max, this app does not allow me to continue when trying to book packages and just freezes on a blank white screen. Even when I restart the app or restart the phone it still causes this issue. My phone is up to date in terms of its software and operating system. This needs to be fixed immediately so Venture X card members like myself can actually utilize our benefits smoothly..Meezo1402Version: 1.16.0

Terrible supportThis app is thoroughly exhausting. There is no communication between the airline and capital one so if there is a delay or cancellation the airline will ask you to call capital one and capital one will ask you to call the airline. Expect to spend a few hours with support on the phone because there is no email or chat support. Extremely inconvenient if you’re traveling internationally and to a remote part. Absolutely cannot recommend..Rid2804Version: 1.4.0

Not worth it.Doesn’t give you the best deals. Even with points works out to a good bit more. Agents aren’t clear on phone. Just got charged for a flight change double the price I paid not long ago and more than the current price on airlines website. *Update a lot of hotels don’t actually accept them and you have to pay capital one full fee to book. Then pay a second time full fee when you arrive..HubdyvfVersion: 1.16.0

Disappointed in Booking OptionSuper disappointed, recently upgraded my card with the intention to book a lot of travel with this card and through the app. So many glitches and errors just trying to search hotels has me seriously disappointed I didn’t go with Chase. Unable to search one hotel in 2 days of trying, despite updating the app. Do better Capital One or I am out of here..Cooperblue1234Version: 1.12.0

Airfare way overpricedWas looking for a last minute domestic ticket. Fare prices shown were multiple times higher than actual prices going through airlines directly. Was not impressed. Seems to have same features as the Capital One mobile app but just separated out for travel. Don’t see a need for this app even if was possible to get a lower rate on a booking as you can just use Capital One’s regular mobile app..Insured5333Version: 1.4.0

No 5X points for you…Just got my Venture card and tried to book my room through the Capital One travel app (and website) and just kept getting unknown error, pick another hotel message. Tried multiple times without success. So I wound up having to book the room directly through the hotel website, no 5X points for me. I guess that means the experience can only go up from here… right?.N "if" LVersion: 1.4.0

Worst, undeveloped app everI am very disappointed that your team has no testers. The app feels poorly designed and difficult to navigate. Locating flight information, especially during layovers, takes too long. It seems like a basic app that could have been assembled in five minutes. I cannot understand how a large bank could launch such an app. It is a shame..VlnycVersion: 1.16.0

Blank screenEvery time I try to book a package, I am able to choose my hotel room but then when I get to my flight, it’s just a white screen with book no flights or anything. I have tried numerous times to reach out to customer support with no answers, just keep getting transferred to another number another department could you guys please fix this?.SREKFL4EVersion: 1.16.0

Worst travel app experienceThis app is impossible to use. I have spent days trying to book a vacation package in the app. I get through the hotel selection and the airport departure flight but when I go to the return flight, the screen just starts to malfunction and you can’t complete the transaction. Very frustrating..LissaEVersion: 1.8.0

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