Trip.com: Book Flights, Hotels Customer Service

I am only going to write one review , I’ve been one of the lucky ones that can appreciate the era of Ctrip to now trip. I lived in the time as an expat I couldn’t get tickets if it want directly from a carrier in 2014. It was frustrating to say the least , when trip developed the English version it’s become a travel changer. It might not be perfect for some , but I can appreciate the work that has been done. Now all , the new features and upload of people’s travel pics is amazing. As a travel enthusiast and vlogger I love sharing my pics and thoughts. Over all thank u for this amazing app , that really makes traveling easier for us expats.

This app is awesome! It’s tells me everything about my booking in one convenient place. It is updated in real time. Ex: will Give change of gate number or plane delay as it’s being announced. (If you travel abroad and don’t speak the language, this is SUPER helpful). It’s also sends warnings around potential hazards weather that is predicted for your area of travel. Also connects directly to Apple and Google maps and your Apple calendar 😃. The customer service on the app is also wonderful! The only thing to improve would be letting me know if foreigners are accepted at hotels. We’ve been turned away a couple of times after COVID in mainland China.

I have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room.

I used this app alot when it comes to booking hotel and flights… this app give me some great deals on hotel, flight… also benefit like free loughe every calendar year when u made enough booking… the only thing i didnt like when ít comes to flight booking, ít doesnt give u instant confirmation, u gotta wait couple hours, sometime 1-2 days to get ur flight confirmed…. Other than that everything was easy to use on this app, its fun when u can do some challenges and get rewards for it too… i mostly use this app for all my booking from now on…

I’ve been using Trip since even before they had the app. I have loved every service that they have offered and I’ve gotten car rentals, flights, hotel bookings, and even buying travel data from them. I will keep using them probably forever, and I always recommend them to my friends. The longer you keep your membership, you unlock more bonuses and discounts like lounge passes. Paired with your travel rewards cards, you double dip on your rewards when you use Trip. Not a paid endorsement. Haha.

I got $10 off my first hotel and flight booking with their promo “𝙎𝙁𝙑𝟮𝙅𝙌”, maybe it still works. I’ve been using the Trip travel app for most of my trips and it’s been really convenient for flights, hotels and even data plans. As my membership grows I keep unlocking more discounts and perks like lounge access. When I combine it with my travel credit cards, the rewards add up fast, so I always tell friends to book through Trip. Over all thank you for this pretty amazing app!

This app is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love. My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc.

Not sure why most people give it really bad reviews because they’re actually legit I had to cancel my flight within 24 range and my refund will becoming in next week you gotta call them don’t do it on your reservation through the app. I’ll keep you posted for a second review, but they’re actually legit I even called the airline to confirm the booking reference and they said everything was okay. I also got my Refund because I cancelled within 24 hours so they’re legit.

Can not believe that with all the travel industries facets that in this dawning tech era world we live in there isn’t a single third party company whom has the ability to maintain and uphold the highest values of ethical business, provide exceptionally superior customer service, while also maintaining sovereignty as a bargain travel site with truly the most inexpensive discounted rates and full total disclosure of their expectations as well as the property’s. Love this site and have literally deleted and closed accounts with all of the rest.

This is the best app I’ve ever used for planning trips. It has everything! Searchable list of location activities, user reviews and rating, distance management between points of interests, hotel reservations in app, restaurant suggestions, and not to mention an amazing implementation of Ai to auto plan an itinerary schedule. Traveling for years now and using a bunch of different apps and strategies to plan, this app has been by far the best.

My mom got a $86 a night room for 2 days upon arriving we found out there was no hot water, so we called customer support and the lady refunded us and used the money we previously payed and upgraded us to a $170 a night room for the same price! If you’re wondering how we got this room same price, they payed some of their money to get us a more expensive room for our inconvenience full kitchen!

CTrip makes booking flights supper easy and straight forward. I live in China and it’s not always easy to communicate or make travel arrangements. However, now that ctrip has a new price alert option it allows me to take advantage of affordable prices that are suitable to my budget and schedule. CTrip is becoming by far the best way to book and arrange trains and flights. Especially if you are an Expat living in Asia.

Im not one to leave reviews but iTrip has far surpassed Travelocity when it comes to their user friendly App as well as their customer service. I made hotel reservations through iTrip, the transaction was fast and no-nonsense. Two weeks after booking, I had to cancel part of my reservation and iTrip refunded me, no questions asked same day!!! I will be using iTrip from now on.

It was good trips from Kabul to Toronto Thank u

Good hotel selection

I really love this app. The English version is easy to use and easy to pay.

Супер приложение, в Китае нас спасло- так как языковой барьер, и всякие акции, бонусы, информация о местах, отзывы.

Can’t live without it! ✨

Customer services is pretty good and they always help they find a way to help you

Excellent site. And price match!

Легкое и понятное бронирование, цены ниже чем на других платформах, бонусы радуют. Спасибо.

Even the flight delay notice came from trip.com before the airline itself ! Trip.com is very reliable. For hotels and flights.

J ai voyagé 56 jours en Chine et trois semaines en Indonésie et tous mes déplacements en avion, train, bus et quasi tous mes hôtels et plusieurs attractions ont été réservés par cette application. C est facile à utiliser et on est en contact à la fois avec un chatbot ou un service en ligne. Ils nous mettent en relations avec hôtels et ds un cas ils ont fait mon Check inn d un vol ! Je tout en français .. wow ! J adore et recommande. Prix compétitifs.

They are a good and legit company,I booked a flight and cancelled,they refunded my complete money.

My go-to for flights in Indonesia, Vietnam and Thailand so far.

I use trip.com when traveling all the time. I book flights, hotels, and attractions all around the world with ease. And I love their customer service. Very human and approachable.

The easiest travel app I’ve ever seen

Great App !!!!

非常好的体验，给出的offer性价比高，值得推荐给身边家人朋友们！

酒店选择数量多，相同酒店各个平台中价格最便宜。退订后退款及时没有风险。

While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.

Two days prior to my vacation ending I was notified on of my flights home was canceled and moved to a later time which made me miss my connection flight to my final destination, I was told there was nothing they could do after asking if I could get on a different airline, or keep the second portion of my flight and only cancel the one that was moved, I was told that was not an option and so I had to cancel and find a different way home, I had to call several times to get my second portion of my trip canceled and the cancellation submission was declined every time, I had to purchase a ticket from a different airline to get home.. I want my refund! and yet again on the day I was supposed to fly out I was sent an email saying my refund and cancel was not submitted. When I called I was told I had to show proof of my other airline purchase so they could request, for the 3rd time, to get my refund. This is the poorest form of customer service I have every encountered, I will never book through this site again! It not only ruined the last half of my vacation but cost me a second airline ticket and rental car to get home!

I get to know about this app because when I search for train in Korea, it was the top from the search. I thought that this is an official train booking app that is directly connected to Korail, the Korean railroad system. However, when I went to the station and trying to issue the ticket, the kiosk said the ticket is invalid. So I couldn’t issue a ticket, and needed to rebook it through the official kiosk system. When I reach out to the customer representative (which took a very long time), she or he said they cannot give me a refund because the ticket was valid in their system, even though it was actually invalid in the kiosk. When I ask them that instruction was also very confusing, they said it’s because I cannot read Korean! What’s the purpose of this app if they are pointing out that I cannot understand foreign language. What a fraud. I don’t recommend using this app when you are traveling Korea. You may just want to use the official Korail app, which is the authorized system to book the ticket. I wasted all the money and time.

I’ve spent so much money on this stupid platform because it’s the most foreigner friendly one for bookings in China. I recently had a terrible hotel experience, so I had to request a refund as I didn’t stay the night and booked a different one. I filed a chargeback with my bank, but was able to solve the issue with trip and received a refund. But because I filed a chargeback they blocked my account. I’ve had to make all my hotel booking, attraction bookings etc. using different platforms for wechat miniprograms directly with the merchants. I’ve provided so much proof that the chargeback was reversed: an official letter from my bank, and the chargeback credit reversal. Yet the refuse to lift this block. I will NEVER use this platform again. I can’t believe this is happening. I can’t even make another account because if a booking requires my passport number they automatically block my transaction after inputting that information. Horrible customer support. I’m livid, don’t they want to make money?

Hello everyone, I book the hotel with this app they charge me 157$, I type in and searched for a specific locations putting name of a specific hotel in Philadelphia, I find the price I was looking for and I booked, I got confirmation of the booking, I was busy somehow I haven’t got time to look the confirmation, later on I was about to drive to the place I open my email I realize that there was a mistake, the app book me hotel in Atlantic City in New Jersey states totally different location from one I have booked under same hotel name. I call them up and explain them I told them I need to get the hotel on location I searched and I booked because I am in PA not In NJ, they told me they can not do anything. But they will send the request to IT department to check if is the app error the will refund me, guess but I got email that I searched for Atlantic City and they not refund me which was aspected. This app is junk do not book try other app which are much better and trusted. This a is outside of country and not trustable. Be careful everyone...

I have purchased couple of tickets to take my 6 year old to Disney with this app and it was the worse experience ever I had. They sold to me tickets for a full flight with the Spirit airline. Never assigned me a seat and when I got to the gate to board the airplane, the airline didn’t have seats for me and my son. I think agencies should not sell tickets with a full flight. I have purchase these tickets sometime ago to take advantage of the price. Which made me very much upset. Because I couldn’t fly and they couldn’t take my luggage from the plane, my luggage was missing the whole time I was in spring break and still missing. It has been 9 days and the baggage still no sign. This is all because I was not in the plane I was supposed to be. It took me 11 hours to get to Orlando, when was supposed to take little over 2:30 hrs. Frustrating. Should not sell tickets with a full flight.

This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate. If I could give 0 stars I would. I’m convinced this is a scam. BEWARE!!!!!

3 weeks ago I bought 3 return tickets with this application with the insurance of flexible date changing for the flight, and i paid 35$ for each insurance and at the time of selling the insurance for me, they were saying that all costs of the flight date changing will be only 135$ at anytime before departure. Since last 3 days i have been talked plenty of time with the customer service and they wasted too much time and at the end they ask me 940$ for the flight date changing even though they sold me the flexible flight date insurance. And their excuse is that insurance was not covering the fare and taxes, so what does an insurance means then? They scammed me so badly and they are just wasting the time. Please never ever trust on this app. Is not trustworthy specially for people in the USA. I have proofs and screenshots how they are scamming. I am super disappointed and sad.

Do not book Legoland California tickets! I purchased 2 adult and 1 child pass, paid for it, got confirmation in email. Arrived at park, opened the App to show the tickets and mysteriously shows it was cancelled. I quickly booked a second time, paid for it got confirmation email this time I kept the app open and refreshed and within a couple minutes it says “cancelling”, just like the previous one did. Paid the regular price at the park entrance, and hoped I would get these passes by the time the confirmation email guarantees but nope. We’re an hour passed their guaranteed time and there’s nothing that can be done. Try calling their customer service, they’re in Singapore time zone. How’s that going to help? Tried emailing customer service. I’ll be calling my credit card company to file fraudulent claim. Can’t believe this is even an app on the apple App Store.

Seriously do not book anything with this app. I bought plane tickets - our outgoing flight was cancelled. They were not able to make any accommodations, or find a new outgoing flight. They did refund the outgoing but said they couldn’t refund my returning flight. (What?) so I had to buy my own outgoing flight. When we got to the car rental place, we thought we were good to go. I booked the car through trip with my card. My boyfriend was going to be the driver. This was set up ON TRIP. When we got there the rental place said we would have to pay extra since the card didn’t match the driver. We couldn’t get ahold of anyone from trip to explain why we’re able to make that reservation but all of a sudden it’s a problem. If you enjoy paying for things just to have to buy a different accommodation - then trip is the app for you.

Taxes and fees are not included at the top level of searches, so the actual costs are not known until the purchase process begins, making it tedious to compare prices outside of Trip. Otherwise they send a surprising amount of email spam, all of which cannot be switched off. Ultimately I didn’t find Trip to be more useful than competitors such as Booking, and unfortunately a bit annoying. Solid and responsive customer service, but I deleted my account. UPDATE: Developer responded with “We regret to learn you are not satisfied with our pricing”. They didn’t get the gist and ignore the spam topic, which is not matching the claim of placing “great importance on the quality of our services and the satisfaction of our customers”.

Today I experienced the worst experience in dealing with customer services. Tried to contact them through the chat function on line, waited 20 minutes still no response whatsoever. Next I tried the customer service phone number and got hung up on twice and all I was asking for is how to find a receipt for what I had paid for when I booked the room. I used to believe the Chinese folks were respectful and were great folks to deal with at least here in the USA they are, but when you call the support folks in Hong Kong it’s an entirely different story. At least the hotel did confirm my reservation. Now I’ll have to make sure that they were paid. I’d rather pay more from other hotel websites than ever deal with these folks ever again. I wished I could rate them with a negative stars especially when it comes to customer service.

Overall the absolute worst website I have ever used in my life. The complete lack of empathy is both disgusting and sickening. I will strongly recommend that anyone uses ANY other site. I am revolted. The website automatically put in a date for my stay which was three days BEFORE the date I was actually trying to stay. I didn’t notice the date was wrong until I got my confirmation email and saw the dates. I called customer support about 30 minutes after making the reservation and they told me that there was nothing they could do for me. They ended up taking $100 out of my account. I was extremely upset and disgusted. Customer support was no help and this site is NOT to be trusted. I would highly recommend anyone to never use this site. If I could give this app a negative rating, I would. I am disgusted and beyond upset.

The idea is good but if there is anything that happens on the flight or anything changes you will be stranded. They do not offer any kind of support and using them creates a situation where the airlines also just pas the responsibility. I used the service and a flight got canceled. The process to handle the cancellation was horrible - I did not cancel It the airline did. We are now more than one week into it and no information comes back to me I have had to call each time to find out anything and they are still saying it will be 6 to 10 days more which is what they said from the start. 6-10 days waiting in a city for a resolution is ridiculous. So you have to pay a lot extra on the day if there is a problem. Don’t use this service what ever you do

Don’t ever book through this company. I checked them out after the fact they’ve had several issues and have multiple complaints filed with the BBB. I booked my daughters a round trip flight, they spent $100 going to and from the airport because they never notified us the fight was cancelled. No other flights were available. This is even after they paid $60 to check a bag so they were out $160. When booking they claim they protect your info so they put all of trips info on not yours meaning if you had to rebook, be notified of a flight change etc it goes straight to trip who also did not contact us. There is no one to call when things go crazy and it still has shown the flight took place when it didn’t. Don’t fly this these people.

I booked a hotel for 2 nights through this app and unfortunately found this app to be terrible. The photos of the rooms shown on the app were incorrect and misleading, not of the actual room we were booking, but of a significantly larger (and more expensive) room offered at the hotel. It turned out the room had no microwave or refrigerator, unlike the picture, and overall was much more cramped, less than half the size of what was pictured. The Trip ad was deliberately misleading with the photos used and I otherwise would’ve passed up this room for the price. I find those kind of tactics unprofessional, disrespectful and devious. Booking through any other site or even the hotel directly if this is the kind of deception you get when using Trip.

We stayed 5 nights at the Westin Tampa Bay. The only good part was a bartender named Jimmy. The service stunk, the amenities did not exist and the room service??? What’s that? When we asked for an alarm clock, which was actually needed as there are FEW electrical receptacle in the room, we were first told “oh yes, every room needs one of those.” Followed by it will be delivered later today, then “oh, that’s not happening for you.” Add that to a hairdryer delivered because, yes that too was missing, with no working plug. All this for an average nightly fee of $200? Oh, let’s add in the soccer teams with kids not controlled by parents or hotel staff… lobbies are really practice fields, right? Well, what’s not happening is we will never stay here and we suggest no one else should either!

Was I surprised when I arrived at the gate to check in and was told I needed proof of vaccination for a recent Covid test that was negative. Luckily, JFK has a vendor who offers the service. It was a big hassle getting back onto the air train and go to the other terminal but I made it and my family were tested and we were all negative problem is because the $550, I could’ve had this done the day before and put it through my insurance. The other problem is not being able to choose my seats two months before the flight. And when we were able to, they were just handed to us, and we all had to sit separate this occurred both going and coming back from Brazil I wouldn’t recommend using this app

This app help false advertise a hotel. They showed a hotel as a clean and nice place to stay with my family. When I got to my room they locks was broken on the door sink was broken dirt was all over the walls and the room smelled of weed. I had my mother and my two babies with me. When I went to the front deck the woman was rude put me and my family in another room and that room the ceiling was falling in. On that side of the hotel people was smoking weed and was yelling at me for just walking into another room. I went to return my keys because I wasn’t staying there with my family and I told her about the rooms and the guys the front desk laughed at me and said they would hurt me. I left and reported the place this app told me they will give me a 15 cent refund. THATS IT!!!

The communication that you have with your “contract airlines”, who cancel flights without alerting you. Which makes it even harder to communicate with the airline, which gives you the “ you need to speak to your travel agency. While waiting 10-14 business days for a refund. Is a Insult. Which makes you not even want to be a customer. While being told “ relax “, over your money. Is a insult. Meanwhile your stranded in the airport forced to spend more money to complete a trip. Is unprofessional, and makes you wonder did I just get scammed. Not to mention customer service agents over the phone that don’t even sound as if their in the same country .To understand your concerns. Never Again. The first time is always a forced lesson learned‼️

This has been the worst customer service I’ve ever received. The app is glitchy and the call center is in China. I had a emergency in my Family and was unable to cancel my booking the calL rep I spoke was rude and unhelpful just repeating the same words back to me over and over even when I asked my next steps and asked for more help he kept repeating himself. I’ve emailed this organization twice and they had the same rep call me on the day I was suppose to leave for my trip asking me for proof and being so inconsiderate it maybe uncomfortable I had to hang up the phone. Please do not book from this site you will have nothing but issues if you need to reach out or confirm with anyone and all Hotels will refer you back to these people who have no desire to help you.

I love this app. As someone who lives in China this app has proved its worth many times over the years. Sadly though it seems that as soon as a crisis comes they aren’t prepared. I was suppose to take a trip but because of the Coronavirus outbreak I was unable to. I canceled my hotels and one round trip flight without issue yet when it came to the international round trip I was told to call customer support. I chatted from the app and the guy said he would start the process and it would be done in 24 hours. It’s been 21 days and I was JUST told the cancellation process was stopped because they don’t cover it anymore. Without my flight cancellation I can’t proceed to cancel my other activities has had already paid for on my holiday. Each time I’ve chatted or called I’ve been told it’s being processed NEVER that it wasn’t going to happen. Poor customer service in a time of need. Poor communication since each time I was told I would get an email and I NEVER do. Will go back to using other apps that aren’t as easy to navigate but have decent service

I have 0 trips pending. Yet, unless I’m in the app, it is the only notification allowed in the bar. Close the background and it still persists. Other apps can’t seem to get in there unless i delete Trip from my phone. So I did. I then reinstalled it, and what do you know, still no relief. I’d love to send a screenshot of the other apps I’m actually currently using while this garbage notification trashes up my notification bar. There’s some reason you think i want your app in my face when I’m not using it and have no need for it?

Normally they never issue flight ticket in 1 minute. I was using this app for the first time and I booked the flight for wrong date. I realised my mistake right away and applied for cancellation in less than 30th seconds after the payment and contacted their helpline where I was told to wait for 2-3 minutes after that another 3-5 minutes. After that I was told you ticket has been issued so now you will have to pay cancellation charges which are almost 80% of ticket price. When they were issuing /processing the ticket my cancellation request was already submitted in the system. But as it’s a complete scam so they told me to wait and issued the ticket instead of helping me.

I think the app runs well and is simple and really easy to use, especially if you travel in Asia a lot. They have a cancel button for flights on the app but you still have to call in and hope someone is available, so I’m not sure what the point of having that button is. In fact, most things end up getting directed to the customer service phone line. Last time I tried cancelling a ticket I couldn’t get anyone to answer me and when someone finally answered they were pretty rude. Only reason I use it is because they take my Chinese bank card smoothly. A shame considering a year ago the customer service seemed pretty great.

Literally there’s always something whenever booking trips through this app.. from check in issues to baggage.. This last incident was the cherry on top. I booked two round trip flights from Barcelona to Rome, paying for baggage through the app. When we got to the counter we were told we had to pay for the checked bags AGAIN even though we’d already done so, and showed them on the app. I contacted Trip and was told I would be refunded in 7-10 business days. An entire month went by with no word/payment. I inquired again and now they’re saying I won’t be refunded at all. So I don’t recommend this app, and will not be using it anymore.

I spent over a week trying to deal with a name change (due to the app mistake) just for them to tell me i need to cancel the ticket less than 24hours before the flight date affecting not just this flight but other flights too. I have been using their app for over a decade and will never use them again due to them blaming me for the problem despite the name has been input into my phone for years with no issues before!!!!! It has been resolved now, but the experience wasn't pleasant.

Overall ok app but the app doesn’t let me choose correct passport expiration date. It automatically sets the expiration date minimum 6 months after the departure but my passport expires two weeks after my departure and I never had any issues traveling back home like that. I couldn’t use the app to book my flight because otherwise I would be providing false information if I choose wrong date. Also many countries and airlines don’t care about passport expiration date, the app shouldn’t restrict us.

I inadvertently booked a room for the wrong night and immediately called a trip representative to let them know. Since the reservation was confirmed (which happens right after you book online) they said it was non-refundable unless they could confirm with the hotel manager it was okay to cancel. The representative called the hotel manager directly and I witnessed the manager say the reservation could be canceled while I was checking in. The next day was told now written proof would be required. Totally getting the run around so they don’t have to refund my money. I do not recommend this app or company. Total rip off!

I booked a hotel on the incorrect date due to the app switching the date. I showed up to the hotel who said they could not cancel the room or refund my money and I needed to contact the app. The app customer service then says they have to contact the hotel for “permission” to refund my money. I tried to cancel pretty quickly after booking the room there is absolutely no reason even a partial refund shouldn’t be issued in a situation like this. I never write reviews but because I just lost out on over $100 I feel it very necessary to write this and warn others that whoever runs their customer service has absolutely no empathy or concern for how their customers experience ends up.

I’m normally not writing reviews but it is a must to come express my self here for other customers or passengers. I’ve been treated so badly with this people that works here. Both of my flights got canceled and I called tons of time just to put me on hold for the next 10 mins or so.. frustrating if you’re a traveling that is on a tight budget because the moment the table shakes you’re in big trouble to either rebook new tickets or get stalk in airport terminals.. the customer service is really not doing well too, the calls we place consumes lots of money yet still they keep you waiting for a very long time that I had to hang up the call! I understand the flight fares are quite reasonable but Incase you something pops.. get ready to spend money on new tickets or what have you. So far.. please improve the customer care service and handle us properly. We are spending a lot of money on tickets and doesn’t wanna spend more on calling you again!🙄

Great prices on flights and several options available. However, if there is an issue even when airlines change their itinerary, be prepared to invest many many hours of your time calling, following up, trying to find a way to resolve it.... You can never speak with the same customer service representative and even if you ask to speak with a manager, they avoid transferring the call and then will tell you that isn’t available. Customer’s status (silver, gold, platinum, etc) means nothing to them.

I am extremely disappointed with my experience using this airline booking app. After booking a flight, I realized I needed to cancel it within 20 minutes. Despite the quick cancellation, the app refused to refund my money. Even more frustrating, they didn’t provide any flight information during those 20 minutes. I feel cheated and ignored. The lack of transparency and customer service is appalling. I will not be using this app again, and I strongly advise others to avoid it as well. It’s unacceptable to lose money this way without any recourse or explanation.

There was so many problems with trip.. so stressing never have I had a experience like this. I ordered 2 separate flights from this website for starters I was double charged for the first flight and then the second one ended up getting cancelled after getting delayed all day. Everyone got refunded but because I didn’t order it from the actual airline they are saying it’s non refundable? The flight was canceled completely out of my control and I spoke to the airline they have refunded the money but it went to trip and they won’t help me!!! Do not do service with these people

I wish I could give this app (and company) zero stars. Price increases after you select a flight, prices for both hotels and flights are cheaper on the Chinese version, for foreigners payment options are a nightmare (if you us a foreign credit card and there’s any issue with the booking, their customer support is only trained to say one thing: it’s a problem with your bank, you need to contact your bank), and finally overall their customer service is abysmal; poor English, no ability to resolve your problem (in fact that’s exactly what it is: it’s YOUR problem)

Trip has cost me a couple hundred dollars and a ridiculous amount of stress. When it comes to going to hotels, relying on Trip can make it timely and inconvenient to make changes, even after you’ve already arrived. Plus, when it comes to flights, Trip’s auto check in feature makes it impossible to do timely adjustments day before the flight, delaying and making inconvenient your process of changing it, and in my case meaning all the well priced seats I could have changed a day before, has been taken up completely. Trip’s agents who do customer service, while helpful, is hidden behind an AI response chatbot which will never interpret or answer your questions properly, which adds another layer of frustration. You’ll be saving yourself time and money by just going directly to your hotel or airline’s website, instead of needing to finagle your way through a middle man.

Do not order from them they take your money and move on to take someone else money! Buying Insurance is a waste of money .Bought flight tickets to my son and flight was delayed by 2 hours he missed his connection flight . No refund was given no rebooking another flight for him. We had to find him a different flight , rent an hotel room and pay for a different flight. Horrible customer service!!! Email them try to call them they never answer the phone or they put you on hold about 2 hours and than uou get disappointed ,they ignore you , never return phone call.

I didn't get my refund yet , I swear I will not deal with them again

Worst booking experience ever and waste of time and money

I was looking for hotels for Mexico in April and found a link for a rate in trip.com. I booked it and I guess at some point the month changed to May when the app opened. I noticed right away and tried to edit and contact customer service. They said I couldn’t edit or cancel and had to forgo the $530. On a related note, if anyone is going to Mexico in may, you can use my hotel nights! I’ll even give them to you free just so the error isn’t a total wash. I wish there was at least a grace period.

Been dealing with this app and it’s horrible customer service, due to the outbreak and travel restrictions, they will not refund hotel costs and the air fair they are also not refunding, try to wait for a rep and we are number 815 in line, I have already contacted credit card company and will have to dispute charges with them.

Everything is ok.. but they didn’t refund my whole money when airlines said that they refund all money.. so disappointing.. I won’t use this app anymore 😪😪

I received an email 7 hours before my flight that it was cancelled. When I called trip.com, they advised me that it would take 24 hours or longer to rebook the flight. No offer of a refund, just that I should contact the airline? The reason I use a travel company is so I don’t have to talk to the airline. No accountability, they didn’t care, trip.com was more than happy to take my money but not interested in resolving the situation. Avoid this company at all costs. Now I am supposed to go to the airport at 3am and fly to Taipei with no confirmation of a connecting flight to Vancouver. Trip.com, you truly are the bottom of the barrel when it comes to customer support.

Won’t let me sign into my account, app just crashes, please fix

Mina Wei the duty manager was so unprofessional and lacked any empathy at all. As a result of my poor experience as hotel where I couldn’t reach a receptionist for 12 hours, had noise all night, I then reach out and mina Wei says it’s irrelevant and won’t help. Im a diamond mwmber and will be closing my account to book elsewhere due to her.

Charged me 58$ per flight leg for an isle seat. But, it just booked the middle seat instead for my 12 hrs flight. No track record or way of getting the money back either. Unreliable.

And also you can not cancel your selection. And they don’t follow refund rules of some flexible packages.

Trip.com refused to provide me with support during an emergency medial situation. They do not show care for your health and would leave you at risk while you travel. It is better to book directly from the. Airline or use their competitors.

Everytime I find a flight and try to book it it tells me that the price is no longer available. It takes me back to the flight with the new price and when I try to book it again, it tells me the price is no longer available. I tried 5 times with the same flight and the price in the end was $700 more. I deleted the app. I won’t even attempt to use it again.

I was booking west jet flight combo, all of sudden I get prompt, according to airline tickets are sold on this price, I clicked ok and I get new price I went ahead with booking and what I see as final results I get different combination of flights. When called to CC, they say we have to have investigation if this is application problem. Paid my hard earned money to suffer.

Mostly had good experiences but when booking train tickets in China I changed my train time once without issue but the next time I had to change my train time the app just continually said “changing” for the ticket status, then an hour later said it failed and at that point I could no longer book tickets for any train. If I hadn’t been travelling with a local who was able to get tickets it would have been a very dire situation for me.

I had so many coins and promos when i want to use its already gone everytime it happens,

Be aware, this app shares your information. I mean the app is good, but as soon as I signed up, I started to get a bunch of spam calls.

Booked a trip with a credit card, it is not showing on the app.

No response, no customer support at all. No physical address to connect and virtually only recorded messages apologies for the inconvenience, due to the high volume no call goes through. Derogation attitude, truly unprofessional.

No actual support when you need it. Constantly asks you to get a pin from your email to log in even when you are supposed to be logged in for 24 hours. Then kicks you out when you log in too many times. Just awful

I paid to purchase ticket, this company stolen someone’s membership to obtain the ticket. Someone’s membership attached there which I cannot remove.

I had booked flights through trip.com and accidentally booked the flights the wrong dates one month later. When trying to cancel after I found out I had booked the wrong dates they would only refund less than half of what I paid.

I changing my flight the app cheating me. They’re not refunding my money. That’s a crow.

Made a reservation as usual and the reservation had issues

You have to use your full name during the registration if you want to use your free VIP rewards in the future. if you have two names like Joanna Marie Scott. Joanna Scott is not enough.🤣 it’s funny because they also ask for birthday info and they only look for the names.🤣🤣

Do not use trip.com they lie about their refund policy, even if you pay extra for the full refund option they keep 300+ dollars in hidden fees not written anywhere. If you have experienced this, I am currently filing a class action lawsuit, will update soon with an email for you guys to send your fraudulent experience with them too! False advertising is unacceptable! Book with hotels + airlines directly! After using trip for 2 plus years every single month for hotels and flights and being a diamond plus member, I’ve learned my lesson, they don’t care about their customers

Dont dont use at all!

Never download this app! They are a third party and do not help you when you need to talk to them. We spend 7-8 on the phone trying to cancel our ticket and instead of helping us they kept on transferring our case to different agents to a point that noone knew how or wanted to help us. Our son had a head surgery and they refused to cancel our ticket and refund us even though there is a refund policy in place.

永不再用trip.com。欺詐成份百份之九十。祝大家好運。

This was honestly one of the worst booking experiences I’ve ever had. Trip.com seems more focused on taking your money than providing real customer service. Once they point to a “no refund” policy, they completely stop being helpful and just waste your time. There was no professionalism, no genuine effort to resolve the issue, and no accountability. The whole experience felt misleading and frustrating. I would strongly caution others before using this app.

Awful app

I made a hotel reservation and I needed to change the dates. I tried many times to change it, but the site automatically declined. When trying to reach customer service only got access to a machine, confirming that changes were not allowed. They took six days reservation payment. Totally unacceptable.

They sell tickets cheap then won’t let you check in online unless you pay for seats or pay a fee at the airport. What a scam. The app should allow you to directly check in without paying for a seat.

You want the notifications in case they need to contact you about your trip, but expect endless spam the whole time.