Trip.com: Book Flights, Hotels Customer Service

Trip.com: Book Flights, Hotels Positive Reviews

I can’t live with out TripI am only going to write one review , I’ve been one of the lucky ones that can appreciate the era of Ctrip to now trip. I lived in the time as an expat I couldn’t get tickets if it want directly from a carrier in 2014. It was frustrating to say the least , when trip developed the English version it’s become a travel changer. It might not be perfect for some , but I can appreciate the work that has been done. Now all , the new features and upload of people’s travel pics is amazing. As a travel enthusiast and vlogger I love sharing my pics and thoughts. Over all thank u for this amazing app , that really makes traveling easier for us expats..Yarimar22Version: 7.70.0

Holiday inn Southeast in Plainsboro, NJThis hidden gem hotel provides all of the amazing amenities of the Crown Plaza Princeton ( which is basically attached to the holiday inn on an amazingly beautiful 27+ wooded acres featuring extensive running trails, a beautiful pond and multiply fountains and waterfalls….. not surprisingly, the IHG/Crown Plaza is frequently the site of weddings as well as conventions of a less romantic bent…. I was a guest at Holiday Inn/IHG Southeast for the Fall/winter of 2023 and was very impressed with their newly updated rooms ( renovation was completed on the Holiday Less than 6 months ago and the rooms have a splashy , bright, modern look that I actually prefer to the Crown a plaza , all while sharing the amenities of the aforementioned hotel….. it’s truly a great value! I’d like to conclude with a special Thank You especially to Jothathan as well as the other entire front desk staff who made my staff exceptionally comfortable, they were friendly and went above and beyond throughout my entire stay …. The housekeeping staff is also extremely helpful. Thank you for a wonderful stay! Bari WoodmaN NY,NY Solo Traveler.BrandijaymesVersion: 7.78.1

Best travel appThis app is awesome! It’s tells me everything about my booking in one convenient place. It is updated in real time. Ex: will Give change of gate number or plane delay as it’s being announced. (If you travel abroad and don’t speak the language, this is SUPER helpful). It’s also sends warnings around potential hazards weather that is predicted for your area of travel. Also connects directly to Apple and Google maps and your Apple calendar 😃. The customer service on the app is also wonderful! The only thing to improve would be letting me know if foreigners are accepted at hotels. We’ve been turned away a couple of times after COVID in mainland China..Belugalove91Version: 7.35.2

Exceptional Customer ServiceI have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room..ShanghaiGirlVersion: 6.9.3

Opaque pricing and spamTaxes and fees are not included at the top level of searches, so the actual costs are not known until the purchase process begins, making it tedious to compare prices outside of Trip. Otherwise they send a surprising amount of email spam, all of which cannot be switched off. Ultimately I didn’t find Trip to be more useful than competitors such as Booking, and unfortunately a bit annoying. Solid and responsive customer service, but I deleted my account. UPDATE: Developer responded with “We regret to learn you are not satisfied with our pricing”. They didn’t get the gist and ignore the spam topic, which is not matching the claim of placing “great importance on the quality of our services and the satisfaction of our customers”..Informed0pinionVersion: 7.63.2

Great app, with great benefits….I used this app alot when it comes to booking hotel and flights… this app give me some great deals on hotel, flight… also benefit like free loughe every calendar year when u made enough booking… the only thing i didnt like when ít comes to flight booking, ít doesnt give u instant confirmation, u gotta wait couple hours, sometime 1-2 days to get ur flight confirmed…. Other than that everything was easy to use on this app, its fun when u can do some challenges and get rewards for it too… i mostly use this app for all my booking from now on….Mp productionVersion: 7.94.2

Incredibly usefulThis app is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love. My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc..SKSprinesskittenVersion: 7.4.0

Was super app – now just great.✈️🏨I’ve been using this app for well over five years with great results. I use it to take about four trips a year to different places. I normally get my confirmation within two hours. But if I book with multiple airlines, it sometime takes a few hours longer. I just booked my latest flight and hotel and everything worked out great. I noticed that I no longer have the option to select sending it to my Apple wallet or to my calendar. The option put the flight information into my calendar with the date and times of the flight. It also put my hotel information for sign in and sign out. It also put the ticket information into my Apple wallet, which was convenient when I went to the boarding gate. These options was very good and made the program nice and easy to use with my Apple iPhone. So, 🙏🏻can I have them put back in or what are you going to do. I still enjoy using the app.🫶🏻👍🏻👊🏻🤛🏻🤟🏻.JackdajewVersion: 8.0.2

Thankfully ShockedCan not believe that with all the travel industries facets that in this dawning tech era world we live in there isn’t a single third party company whom has the ability to maintain and uphold the highest values of ethical business, provide exceptionally superior customer service, while also maintaining sovereignty as a bargain travel site with truly the most inexpensive discounted rates and full total disclosure of their expectations as well as the property’s. Love this site and have literally deleted and closed accounts with all of the rest..Its Mitchy, Bi*chVersion: 7.10.1

Useless notification crowding out other appsI have 0 trips pending. Yet, unless I’m in the app, it is the only notification allowed in the bar. Close the background and it still persists. Other apps can’t seem to get in there unless i delete Trip from my phone. So I did. I then reinstalled it, and what do you know, still no relief. I’d love to send a screenshot of the other apps I’m actually currently using while this garbage notification trashes up my notification bar. There’s some reason you think i want your app in my face when I’m not using it and have no need for it?.Myd0j0Version: 8.0.2

How we got a free room upgrade !My mom got a $86 a night room for 2 days upon arriving we found out there was no hot water, so we called customer support and the lady refunded us and used the money we previously payed and upgraded us to a $170 a night room for the same price! If you’re wondering how we got this room same price, they payed some of their money to get us a more expensive room for our inconvenience full kitchen!.Jam HollVersion: 7.57.0

Doesn’t let me choose my passport dateOverall ok app but the app doesn’t let me choose correct passport expiration date. It automatically sets the expiration date minimum 6 months after the departure but my passport expires two weeks after my departure and I never had any issues traveling back home like that. I couldn’t use the app to book my flight because otherwise I would be providing false information if I choose wrong date. Also many countries and airlines don’t care about passport expiration date, the app shouldn’t restrict us..CaliSeanVersion: 7.75.2

Convenient (Expat abroad)CTrip makes booking flights supper easy and straight forward. I live in China and it’s not always easy to communicate or make travel arrangements. However, now that ctrip has a new price alert option it allows me to take advantage of affordable prices that are suitable to my budget and schedule. CTrip is becoming by far the best way to book and arrange trains and flights. Especially if you are an Expat living in Asia..Insight09Version: 7.37.0

Great prices but no so great Customer Service!Great prices on flights and several options available. However, if there is an issue even when airlines change their itinerary, be prepared to invest many many hours of your time calling, following up, trying to find a way to resolve it.... You can never speak with the same customer service representative and even if you ask to speak with a manager, they avoid transferring the call and then will tell you that isn’t available. Customer’s status (silver, gold, platinum, etc) means nothing to them..DCBone19Version: 7.26.1

Best customer service ever!!Im not one to leave reviews but iTrip has far surpassed Travelocity when it comes to their user friendly App as well as their customer service. I made hotel reservations through iTrip, the transaction was fast and no-nonsense. Two weeks after booking, I had to cancel part of my reservation and iTrip refunded me, no questions asked same day!!! I will be using iTrip from now on..RTraegVersion: 7.38.0

Easy, efficient, safeIHave been using this app for over two years now and everything seems to be up-to-date they give you a warning if the hotel may have specific rules or regulations. I enjoy that I can read others reviews and also look at pictures of the place as well as the location/ nearby areas..SavlattVersion: 7.33.2

So far so goodInitially I was nervous to book with this site because of all their negative reviews but, I booked a hotel in New Orleans for a great price. After I booked, I called the hotel directly to confirm my reservation and to receive my confirmation number. In the days following I checked my reservation on the hotel’s site and it was confirmed. I’m giving it 4 stars for now, I wanna see what my check-in experience is like. Will update in 3 weeks..Adougs777Version: 7.36.0

Must to travel in ChinaGood hotel selection.DavidcompanionVersion: 7.2.2

Great AppI really love this app. The English version is easy to use and easy to pay..LJSJRVersion: 5.2.0

Best appSaved me lots of money.Nima88899Version: 8.15.0

5 étoiles bien méritéesProfessionnalisme, excellent rapport qualité/prix, option pour le salon VIP, avantage fidélité. Je ne peux que recommander !.KhkhadijaaaVersion: 8.14.2

Trip.comGreat app but User Interface design is poor. Some fonts are very small and in colors that are not readable..Diddi SunVersion: 8.14.2

Comment lier le site et l’application ?Acheter sur l’application est facile et rapide. Même chose pour le site. Toutefois, je n’arrive pas à lier les deux pour trouver toutes mes réservations d’un seul coup. À travailler pour rendre le tout plus pratique. Merci..Génération XVersion: 8.14.2

MrEasy and convenient fast.Hatem AbduVersion: 8.14.2

언제나 시트립정말 좋은 어플입니다. 고객서비스도… 가격도 항공,호텔 이 어플만 이용합니다. 아고다 예전에 이용했지만 지금은 오직 시트립입니다..홍파워Version: 8.12.2

Best travel appI like it.Farhan336Version: 8.12.0

GoodGood App Beautiful Interface.PcrpXVersion: 8.5.0

GoodGood.SaribolVersion: 8.4.0

太省好用的app!我覺得trip.com是最省錢，好用，搭機服務最好用的軟體。訂最便宜機票、旅館、接送車，打折、給trip coins都不手軟。我最近已經使用桃園免費貴賓室了，結果回程只是多訂一張機票給女兒，又升級成鑽石會員！又有一次貴賓室使用權。系統也一路發指示：幾號櫃台check in 、幾號登機門、行李轉盤，真像私人秘書帶領著，對旅遊體驗加分不少。接機也用他們系統的車輛，可用coins 及折扣，省下不少錢，而且司機先生是不限時不加錢等候，真的好處多多。我現在知道旅遊一條龍服務找trip準沒錯！.Anna sea liuVersion: 8.4.0

Execellent serviceVery supportive and helpful agent. Willing to help out with lost items from previous hotel stayed..Mrs. Big BabyVersion: 8.3.2

Great perksLots of deals on flights trips hotels everything all in one place I’ve saved a lot of money and time having this app love it..Bdigital23Version: 8.1.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.48.0

Trip.com: Book Flights, Hotels Negative Reviews

Don’t listen to their policies on COVID-19While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did..Tapper69271916393010Version: 7.6.4

Worst Travel experience Ever!!!Two days prior to my vacation ending I was notified on of my flights home was canceled and moved to a later time which made me miss my connection flight to my final destination, I was told there was nothing they could do after asking if I could get on a different airline, or keep the second portion of my flight and only cancel the one that was moved, I was told that was not an option and so I had to cancel and find a different way home, I had to call several times to get my second portion of my trip canceled and the cancellation submission was declined every time, I had to purchase a ticket from a different airline to get home.. I want my refund! and yet again on the day I was supposed to fly out I was sent an email saying my refund and cancel was not submitted. When I called I was told I had to show proof of my other airline purchase so they could request, for the 3rd time, to get my refund. This is the poorest form of customer service I have every encountered, I will never book through this site again! It not only ruined the last half of my vacation but cost me a second airline ticket and rental car to get home!.Amanda0888Version: 7.52.3

Very confusing user experience to book a train in KoreaI get to know about this app because when I search for train in Korea, it was the top from the search. I thought that this is an official train booking app that is directly connected to Korail, the Korean railroad system. However, when I went to the station and trying to issue the ticket, the kiosk said the ticket is invalid. So I couldn’t issue a ticket, and needed to rebook it through the official kiosk system. When I reach out to the customer representative (which took a very long time), she or he said they cannot give me a refund because the ticket was valid in their system, even though it was actually invalid in the kiosk. When I ask them that instruction was also very confusing, they said it’s because I cannot read Korean! What’s the purpose of this app if they are pointing out that I cannot understand foreign language. What a fraud. I don’t recommend using this app when you are traveling Korea. You may just want to use the official Korail app, which is the authorized system to book the ticket. I wasted all the money and time..——jrhgVersion: 7.83.1

ScamHello everyone, I book the hotel with this app they charge me 157$, I type in and searched for a specific locations putting name of a specific hotel in Philadelphia, I find the price I was looking for and I booked, I got confirmation of the booking, I was busy somehow I haven’t got time to look the confirmation, later on I was about to drive to the place I open my email I realize that there was a mistake, the app book me hotel in Atlantic City in New Jersey states totally different location from one I have booked under same hotel name. I call them up and explain them I told them I need to get the hotel on location I searched and I booked because I am in PA not In NJ, they told me they can not do anything. But they will send the request to IT department to check if is the app error the will refund me, guess but I got email that I searched for Atlantic City and they not refund me which was aspected. This app is junk do not book try other app which are much better and trusted. This a is outside of country and not trustable. Be careful everyone....Natt100%Version: 7.18.0

Not a good appI have purchased couple of tickets to take my 6 year old to Disney with this app and it was the worse experience ever I had. They sold to me tickets for a full flight with the Spirit airline. Never assigned me a seat and when I got to the gate to board the airplane, the airline didn’t have seats for me and my son. I think agencies should not sell tickets with a full flight. I have purchase these tickets sometime ago to take advantage of the price. Which made me very much upset. Because I couldn’t fly and they couldn’t take my luggage from the plane, my luggage was missing the whole time I was in spring break and still missing. It has been 9 days and the baggage still no sign. This is all because I was not in the plane I was supposed to be. It took me 11 hours to get to Orlando, when was supposed to take little over 2:30 hrs. Frustrating. Should not sell tickets with a full flight..Luacheia22Version: 7.52.1

Awful, do not use!This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate. If I could give 0 stars I would. I’m convinced this is a scam. BEWARE!!!!!.Uberhuber88Version: 6.12.0

Badly being scammed by this app3 weeks ago I bought 3 return tickets with this application with the insurance of flexible date changing for the flight, and i paid 35$ for each insurance and at the time of selling the insurance for me, they were saying that all costs of the flight date changing will be only 135$ at anytime before departure. Since last 3 days i have been talked plenty of time with the customer service and they wasted too much time and at the end they ask me 940$ for the flight date changing even though they sold me the flexible flight date insurance. And their excuse is that insurance was not covering the fare and taxes, so what does an insurance means then? They scammed me so badly and they are just wasting the time. Please never ever trust on this app. Is not trustworthy specially for people in the USA. I have proofs and screenshots how they are scamming. I am super disappointed and sad..سيدرشادVersion: 7.94.0

Money scamSeriously do not book anything with this app. I bought plane tickets - our outgoing flight was cancelled. They were not able to make any accommodations, or find a new outgoing flight. They did refund the outgoing but said they couldn’t refund my returning flight. (What?) so I had to buy my own outgoing flight. When we got to the car rental place, we thought we were good to go. I booked the car through trip with my card. My boyfriend was going to be the driver. This was set up ON TRIP. When we got there the rental place said we would have to pay extra since the card didn’t match the driver. We couldn’t get ahold of anyone from trip to explain why we’re able to make that reservation but all of a sudden it’s a problem. If you enjoy paying for things just to have to buy a different accommodation - then trip is the app for you..SHH1994Version: 7.42.0

Does not work!Do not book Legoland California tickets! I purchased 2 adult and 1 child pass, paid for it, got confirmation in email. Arrived at park, opened the App to show the tickets and mysteriously shows it was cancelled. I quickly booked a second time, paid for it got confirmation email this time I kept the app open and refreshed and within a couple minutes it says “cancelling”, just like the previous one did. Paid the regular price at the park entrance, and hoped I would get these passes by the time the confirmation email guarantees but nope. We’re an hour passed their guaranteed time and there’s nothing that can be done. Try calling their customer service, they’re in Singapore time zone. How’s that going to help? Tried emailing customer service. I’ll be calling my credit card company to file fraudulent claim. Can’t believe this is even an app on the apple App Store..Erik100486Version: 7.70.0

Worst customer service everToday I experienced the worst experience in dealing with customer services. Tried to contact them through the chat function on line, waited 20 minutes still no response whatsoever. Next I tried the customer service phone number and got hung up on twice and all I was asking for is how to find a receipt for what I had paid for when I booked the room. I used to believe the Chinese folks were respectful and were great folks to deal with at least here in the USA they are, but when you call the support folks in Hong Kong it’s an entirely different story. At least the hotel did confirm my reservation. Now I’ll have to make sure that they were paid. I’d rather pay more from other hotel websites than ever deal with these folks ever again. I wished I could rate them with a negative stars especially when it comes to customer service..EggburrVersion: 7.1.4

Extremely RevoltingOverall the absolute worst website I have ever used in my life. The complete lack of empathy is both disgusting and sickening. I will strongly recommend that anyone uses ANY other site. I am revolted. The website automatically put in a date for my stay which was three days BEFORE the date I was actually trying to stay. I didn’t notice the date was wrong until I got my confirmation email and saw the dates. I called customer support about 30 minutes after making the reservation and they told me that there was nothing they could do for me. They ended up taking $100 out of my account. I was extremely upset and disgusted. Customer support was no help and this site is NOT to be trusted. I would highly recommend anyone to never use this site. If I could give this app a negative rating, I would. I am disgusted and beyond upset..Juliebuggerz770Version: 7.5.0

Cost more in the end.The idea is good but if there is anything that happens on the flight or anything changes you will be stranded. They do not offer any kind of support and using them creates a situation where the airlines also just pas the responsibility. I used the service and a flight got canceled. The process to handle the cancellation was horrible - I did not cancel It the airline did. We are now more than one week into it and no information comes back to me I have had to call each time to find out anything and they are still saying it will be 6 to 10 days more which is what they said from the start. 6-10 days waiting in a city for a resolution is ridiculous. So you have to pay a lot extra on the day if there is a problem. Don’t use this service what ever you do.SirikinaVersion: 7.60.2

HorribleDon’t ever book through this company. I checked them out after the fact they’ve had several issues and have multiple complaints filed with the BBB. I booked my daughters a round trip flight, they spent $100 going to and from the airport because they never notified us the fight was cancelled. No other flights were available. This is even after they paid $60 to check a bag so they were out $160. When booking they claim they protect your info so they put all of trips info on not yours meaning if you had to rebook, be notified of a flight change etc it goes straight to trip who also did not contact us. There is no one to call when things go crazy and it still has shown the flight took place when it didn’t. Don’t fly this these people..Nope. No. Dont.Version: 7.39.0

Misleading Hotel BookingI booked a hotel for 2 nights through this app and unfortunately found this app to be terrible. The photos of the rooms shown on the app were incorrect and misleading, not of the actual room we were booking, but of a significantly larger (and more expensive) room offered at the hotel. It turned out the room had no microwave or refrigerator, unlike the picture, and overall was much more cramped, less than half the size of what was pictured. The Trip ad was deliberately misleading with the photos used and I otherwise would’ve passed up this room for the price. I find those kind of tactics unprofessional, disrespectful and devious. Booking through any other site or even the hotel directly if this is the kind of deception you get when using Trip..Agent SandsVersion: 7.36.0

ScammersDon’t bother trying to book train tickets through them, they are totally unreliable, and if the train is booked up before Ctrip gets access to your tickets, then you’ll be left in the lurch just like we were, since we weren’t told that the tickets were canceled until we were at the station, less than two hours before the train was to depart, and there were no more trains that day. Yes, I’m promised a refund, but it could take a week and a half, what are they doing with that money in the meantime? They’re unreliable. We had to book all new tickets for the next day, and it cost a lot more money. I used this app because it seemed convenient and reliable. Don’t make the same mistake, do your homework and get your tickets from a more reliable..T KyleVersion: 7.82.0

Old, tired and not for a fun vacationWe stayed 5 nights at the Westin Tampa Bay. The only good part was a bartender named Jimmy. The service stunk, the amenities did not exist and the room service??? What’s that? When we asked for an alarm clock, which was actually needed as there are FEW electrical receptacle in the room, we were first told “oh yes, every room needs one of those.” Followed by it will be delivered later today, then “oh, that’s not happening for you.” Add that to a hairdryer delivered because, yes that too was missing, with no working plug. All this for an average nightly fee of $200? Oh, let’s add in the soccer teams with kids not controlled by parents or hotel staff… lobbies are really practice fields, right? Well, what’s not happening is we will never stay here and we suggest no one else should either!.CfromspecVersion: 7.45.0

Failed to alert need for Covid testWas I surprised when I arrived at the gate to check in and was told I needed proof of vaccination for a recent Covid test that was negative. Luckily, JFK has a vendor who offers the service. It was a big hassle getting back onto the air train and go to the other terminal but I made it and my family were tested and we were all negative problem is because the $550, I could’ve had this done the day before and put it through my insurance. The other problem is not being able to choose my seats two months before the flight. And when we were able to, they were just handed to us, and we all had to sit separate this occurred both going and coming back from Brazil I wouldn’t recommend using this app.OctavedocVersion: 7.75.5

False advertisementThis app help false advertise a hotel. They showed a hotel as a clean and nice place to stay with my family. When I got to my room they locks was broken on the door sink was broken dirt was all over the walls and the room smelled of weed. I had my mother and my two babies with me. When I went to the front deck the woman was rude put me and my family in another room and that room the ceiling was falling in. On that side of the hotel people was smoking weed and was yelling at me for just walking into another room. I went to return my keys because I wasn’t staying there with my family and I told her about the rooms and the guys the front desk laughed at me and said they would hurt me. I left and reported the place this app told me they will give me a 15 cent refund. THATS IT!!!.Mshreve0410Version: 7.50.1

No starsThe communication that you have with your “contract airlines”, who cancel flights without alerting you. Which makes it even harder to communicate with the airline, which gives you the “ you need to speak to your travel agency. While waiting 10-14 business days for a refund. Is a Insult. Which makes you not even want to be a customer. While being told “ relax “, over your money. Is a insult. Meanwhile your stranded in the airport forced to spend more money to complete a trip. Is unprofessional, and makes you wonder did I just get scammed. Not to mention customer service agents over the phone that don’t even sound as if their in the same country .To understand your concerns. Never Again. The first time is always a forced lesson learned‼️.Stephanie ThompsonVersion: 7.68.2

UncompassionateThis has been the worst customer service I’ve ever received. The app is glitchy and the call center is in China. I had a emergency in my Family and was unable to cancel my booking the calL rep I spoke was rude and unhelpful just repeating the same words back to me over and over even when I asked my next steps and asked for more help he kept repeating himself. I’ve emailed this organization twice and they had the same rep call me on the day I was suppose to leave for my trip asking me for proof and being so inconsiderate it maybe uncomfortable I had to hang up the phone. Please do not book from this site you will have nothing but issues if you need to reach out or confirm with anyone and all Hotels will refer you back to these people who have no desire to help you..Tatttyy_Version: 6.7.2

What happen?I love this app. As someone who lives in China this app has proved its worth many times over the years. Sadly though it seems that as soon as a crisis comes they aren’t prepared. I was suppose to take a trip but because of the Coronavirus outbreak I was unable to. I canceled my hotels and one round trip flight without issue yet when it came to the international round trip I was told to call customer support. I chatted from the app and the guy said he would start the process and it would be done in 24 hours. It’s been 21 days and I was JUST told the cancellation process was stopped because they don’t cover it anymore. Without my flight cancellation I can’t proceed to cancel my other activities has had already paid for on my holiday. Each time I’ve chatted or called I’ve been told it’s being processed NEVER that it wasn’t going to happen. Poor customer service in a time of need. Poor communication since each time I was told I would get an email and I NEVER do. Will go back to using other apps that aren’t as easy to navigate but have decent service.FroginchinnaVersion: 7.5.3

Absolute scammerNormally they never issue flight ticket in 1 minute. I was using this app for the first time and I booked the flight for wrong date. I realised my mistake right away and applied for cancellation in less than 30th seconds after the payment and contacted their helpline where I was told to wait for 2-3 minutes after that another 3-5 minutes. After that I was told you ticket has been issued so now you will have to pay cancellation charges which are almost 80% of ticket price. When they were issuing /processing the ticket my cancellation request was already submitted in the system. But as it’s a complete scam so they told me to wait and issued the ticket instead of helping me..维基百科啊Version: 7.92.0

Okay app, questionable serviceI think the app runs well and is simple and really easy to use, especially if you travel in Asia a lot. They have a cancel button for flights on the app but you still have to call in and hope someone is available, so I’m not sure what the point of having that button is. In fact, most things end up getting directed to the customer service phone line. Last time I tried cancelling a ticket I couldn’t get anyone to answer me and when someone finally answered they were pretty rude. Only reason I use it is because they take my Chinese bank card smoothly. A shame considering a year ago the customer service seemed pretty great..RvicrVersion: 7.5.6

Terrible customer serviceLiterally there’s always something whenever booking trips through this app.. from check in issues to baggage.. This last incident was the cherry on top. I booked two round trip flights from Barcelona to Rome, paying for baggage through the app. When we got to the counter we were told we had to pay for the checked bags AGAIN even though we’d already done so, and showed them on the app. I contacted Trip and was told I would be refunded in 7-10 business days. An entire month went by with no word/payment. I inquired again and now they’re saying I won’t be refunded at all. So I don’t recommend this app, and will not be using it anymore..ThecrimsonchinnVersion: 7.54.1

Refused to refund even after speaking with hotel managerI inadvertently booked a room for the wrong night and immediately called a trip representative to let them know. Since the reservation was confirmed (which happens right after you book online) they said it was non-refundable unless they could confirm with the hotel manager it was okay to cancel. The representative called the hotel manager directly and I witnessed the manager say the reservation could be canceled while I was checking in. The next day was told now written proof would be required. Totally getting the run around so they don’t have to refund my money. I do not recommend this app or company. Total rip off!.LollipopsareawsomeVersion: 7.52.3

Bad customer service!I’m normally not writing reviews but it is a must to come express my self here for other customers or passengers. I’ve been treated so badly with this people that works here. Both of my flights got canceled and I called tons of time just to put me on hold for the next 10 mins or so.. frustrating if you’re a traveling that is on a tight budget because the moment the table shakes you’re in big trouble to either rebook new tickets or get stalk in airport terminals.. the customer service is really not doing well too, the calls we place consumes lots of money yet still they keep you waiting for a very long time that I had to hang up the call! I understand the flight fares are quite reasonable but Incase you something pops.. get ready to spend money on new tickets or what have you. So far.. please improve the customer care service and handle us properly. We are spending a lot of money on tickets and doesn’t wanna spend more on calling you again!🙄.BahaskiaVersion: 7.5.6

ServiceI booked a hotel on the incorrect date due to the app switching the date. I showed up to the hotel who said they could not cancel the room or refund my money and I needed to contact the app. The app customer service then says they have to contact the hotel for “permission” to refund my money. I tried to cancel pretty quickly after booking the room there is absolutely no reason even a partial refund shouldn’t be issued in a situation like this. I never write reviews but because I just lost out on over $100 I feel it very necessary to write this and warn others that whoever runs their customer service has absolutely no empathy or concern for how their customers experience ends up..Kapop treeVersion: 7.27.0

Terrible customer serviceThere was so many problems with trip.. so stressing never have I had a experience like this. I ordered 2 separate flights from this website for starters I was double charged for the first flight and then the second one ended up getting cancelled after getting delayed all day. Everyone got refunded but because I didn’t order it from the actual airline they are saying it’s non refundable? The flight was canceled completely out of my control and I spoke to the airline they have refunded the money but it went to trip and they won’t help me!!! Do not do service with these people.GdlafalbVersion: 7.43.3

Scam, and there’s no clear informationI am extremely disappointed with my experience using this airline booking app. After booking a flight, I realized I needed to cancel it within 20 minutes. Despite the quick cancellation, the app refused to refund my money. Even more frustrating, they didn’t provide any flight information during those 20 minutes. I feel cheated and ignored. The lack of transparency and customer service is appalling. I will not be using this app again, and I strongly advise others to avoid it as well. It’s unacceptable to lose money this way without any recourse or explanation..Kareem246810Version: 8.8.2

This is the worst travel application on the planet.Both times I booked with this application I have had nothing but problems. I booked a flight from Dallas to Bangkok on Japan Airlines. There is a connecting flight in Japan where it is at a different airport. I have to arrange ground travel from one airport to another and what not informed this before purchasing the tickets. It also has a connection that is too short for baggage transfer. So this means I will travel through 12 time zones on three different flights and when I arrive more than 24 hours later, I will have no checked bags to pick up at baggage claim..OsctbrVersion: 7.77.0

MayDo not order from them they take your money and move on to take someone else money! Buying Insurance is a waste of money .Bought flight tickets to my son and flight was delayed by 2 hours he missed his connection flight . No refund was given no rebooking another flight for him. We had to find him a different flight , rent an hotel room and pay for a different flight. Horrible customer service!!! Email them try to call them they never answer the phone or they put you on hold about 2 hours and than uou get disappointed ,they ignore you , never return phone call..Adam's by ticketVersion: 7.57.0

Bro charged me $400 to cancel a $600 ticketThey not only would charge 80% of your ticket price just for canceling, they also would purposely delay your refund unless you pay extra which I don’t know if it’s legal. This app has to be made by the greediest people on earth, I don’t know how is this the travel experience in 2024 but they just seem like they want to screw you over just because they can and there is nothing you can do about it. Someone really need to run a legal check or something on this company because the things they charge does not seem legal at least not in the United States..Curtis00076Version: 8.9.0

Scam. Avoid!All of these 5 star reviews are bots. A quick google search will show you true reviews (1 star across the board). My flight was cancelled by the airline and they took 9 months to refund me. This was after paying a premium for “priority” customer service (including expedited refunds). After contacting customer service 7 times and getting nowhere, I eventually received my refund, BUT it was sent to an old account. I had asked them to update the refund information beforehand but they refused to do so. Since then, Trip has withdrawn the remaining refund back OUT of my account and is refusing to acknowledge it despite my bank statement. After giving proof to customer support and being told multiple times the case is being “tagged as important”, their conclusion is to say that my “refund has been issued and may take 30 days to process with my bank”. If you value your sanity and don’t want your money stolen, AVOID!.Devinrich7Version: 7.61.0

Bad companyI didn't get my refund yet , I swear I will not deal with them again.Zaid a mVersion: 7.53.0

The worst travel app I have ever usedWorst booking experience ever and waste of time and money.酒保ccVersion: 8.10.2

Horrible customer service/refund policyBeen dealing with this app and it’s horrible customer service, due to the outbreak and travel restrictions, they will not refund hotel costs and the air fair they are also not refunding, try to wait for a rep and we are number 815 in line, I have already contacted credit card company and will have to dispute charges with them..14wisdomVersion: 7.5.3

Not workingWon’t let me sign into my account, app just crashes, please fix.BGF2001Version: 7.5.1

Worst appEverything is ok.. but they didn’t refund my whole money when airlines said that they refund all money.. so disappointing.. I won’t use this app anymore 😪😪.CHAMAK RUBAIYAT FERDOUSVersion: 7.5.3

Terrible customer serviceI received an email 7 hours before my flight that it was cancelled. When I called trip.com, they advised me that it would take 24 hours or longer to rebook the flight. No offer of a refund, just that I should contact the airline? The reason I use a travel company is so I don’t have to talk to the airline. No accountability, they didn’t care, trip.com was more than happy to take my money but not interested in resolving the situation. Avoid this company at all costs. Now I am supposed to go to the airport at 3am and fly to Taipei with no confirmation of a connecting flight to Vancouver. Trip.com, you truly are the bottom of the barrel when it comes to customer support..Cofman1Version: 7.5.3

Wont honer any compensationI called the customer service. Talk to them back and fourth that my flight was been delayed and talk to manager that really did not help at all. Asking about compensation of flight delayed for 4hrs and there policy stated about involuntary flight changes if the flight is cancelled, delayed, rescheduled involuntarily they will compensate the customer but it’s a scam!! I will never use this app again. The name of the agent who help me is Saya btw..MilbhenVersion: 8.15.2

垃圾网站航空公司取消航班，航空公司官网宣布可以免费改签为出发前后两天的机票，同行超过50人已经更换成功，就是和trip.com 买的改不了，垃圾中的垃圾.MmmmmememdjfjVersion: 8.15.0

Not user friendlyVery difficult to navigate. Not iser friendly. Imported itinerary disappeared all in a sudden..Malay112Version: 8.13.2

Bad ServiceHad to cancel a flight 2 weeks prior to flight because a member of my family I was visiting deceased when I was there and had to attend , got told to give proofs and personal information and finally that it would take 2 weeks at least to proceed refund and month later refund got cancelled.Likewat?Version: 8.13.2

Itenary can not be shared among othersI am not able to add the trip itenary on the app when my friend book for the group. (Please learn from Expedia/booking/AirBnb that can add people).MaintancenVersion: 8.13.0

Stole my moneyBooked a trip and they took my money sent me no boarding passes and no way of getting a hold of anyone to even discuss the theft of my money.User 7439Version: 8.12.2

Worst customer serviceThey have cancelled my round flight without any notification and claim that I am responsible to let them know if decided not to take one side of a trip. Funny is that they are claiming that they have let me know they will cancel my flight if I don’t take one segment of my flight but that is a big lie. No responsibility what so ever, they rather blame the passenger.Sahar7024Version: 8.12.0

Proper ScamI bought a ticket via trip.com through the app the ticket was booked I got the confirmation from Qatar as well. Later on the next day when it was my flight I got a notification that the flight has been cancelled whereas Qatar airways told me it was still going as per schedule. After continuous failed attempt non of the support teams at trip.com helped and since a year now my refund has not been given to me. SAVE YOURSELF DONT FALL FOR THIS SCAM..Tim15431Version: 8.12.0

⚠️‼️ DO NOT USE THIS FOR BOOKINGWe booked for universal Japan and the links to download the tickets were not working. We were so stressed we would not be let in. I contacted customer service and only then did I get a PDF of the tickets. My friend also tried the link for tickets on his phone. Didn’t work. BEWARD‼️⚠️☣️☢️.JbummyxoxVersion: 8.10.0

Garbage and discriminatoryA garbage app that tries to suppress hotel managed by certain countries..Henry Jia JiaVersion: 8.9.2

Do NOT book through this company!Complete garbage, no accountability,every agent promised to call back.. 5 different ones including management lied not one followed through with calling me back. They also refuse to refund me for flights that got cancelled on us!.PatkcanVersion: 8.9.0

Just don’t use this appI am already at the payment page to fill the credit card details, and when I submit, it says the ticket is gone… isn’t it the app should hold the price and ticket while I am filling information?.Edith Yuen 2018Version: 8.8.0

ReservationBien que cette règle ne soit ni obligatoire ni appliquée de façon uniforme partout sur la planète, la majorité des grands transporteurs permettent d’annuler ou de modifier sans frais un billet d’avion et hôtel dans un délai de 24 heures suivant la réservation. J'ai fait une réservation et après quelques minutes, j'ai remarqué que la date était mauvaise. Un frais de $60 pour faire un changement le vol et l'hôtel est totalement Perdu ...Dav3pVersion: 8.8.2

Stealing money!Your booking doesn’t exist after payment!.Sani9966Version: 8.7.2

FraudeCompagnie frauduleuse faite attention.Ly98@Version: 8.6.2

절대 쓰지마세요항공권 관련해서 구매한 적이 있는데, 트립닷컴 잘못으로 제 정보를 두번이나 잘못적어서 추가금 지불했어요. 트립닷컴 쪽에서는 제 잘못이라고 아무런 조치를 취해주지 않아요^^,, 회사측 실수에도 추가금 본인이 감당하실 수 있으면 사용하세요. 대응도 대안도 모두 최악이었습니다..ㅇㅇㅇㅇㅇㅇㅇㅇㅇㅌVersion: 8.6.0

航班取消了没有提前通知航班取消了为什么没有提前通知我，你们平台让客人白跑一趟机场浪费时间和精力，大乱了我的行程！平台就这样说句抱歉就了事吗？太失望了.JINGs TVersion: 8.4.2

Worst experienceBooked a flight from kochi to toronto Via abudhabi and cairo. Never informed about the visa requirement at abudhabi and was not able to check in for my flight. Missed the flight and didn’t get a refund. One of the worst agency to book flights. Please if you do care about your time and money try booking it from other agency or through airlines official site. They are scamming the passengers by giving them cheap tickets via multiple countries and not providing them enough information about the visa/transit visa which we have to take while transferring from multiple countries. The customer service Ha Ha Ha, 👏never really understands our concern and never got a solution. They keep on repeating the things they were trained even if we address our issues. Worst customer service agents. Never going to book a flight or hotel from this app nor going to recommend to any of my friends or families..IchuuzVersion: 8.4.2

No real deal! More expensive than google!!Horrible app, waist of space and time.IssamsellVersion: 8.3.2

HiI booked a room for 480 Canadian dollars for 7 days. The amount for 7 days is 3360. When I wanted to pay, I was asked to pay 4036 dollars. I am surprised why..IyantorontooVersion: 8.3.0

Total scamTotal scam!.Minaduki0000Version: 8.3.0

Dishonest Agents & ManagersThis app is horrible. The customer service is horrible. Trip.com is run by agents who act as managers and provide false information. The prices are lower than Expedia, but the customer service Expedia provides is well worth than the lying agents that answer phone calls. I have never seen such bad service in my life.Nickname1881818188181818811818Version: 8.2.2

Very poor customer service.They just stole my $1000. I will not use this freaking service again. Will not recommended!.Unkwn312Version: 8.2.2

Do not trust this appThey lied ! They said they refunded my money but didn’t!.IiiiiiiiiillllllllllllllVersion: 8.2.1

They don’t actually price matchThey can’t actually price match to any website that have special discounts or promos like Priceline. Don’t use trip if you want the lowest price. Very disappointing..JerrythegoldbugVersion: 8.2.0

Extremely poorThe app is ok the real problem is the confidentiality that is non existent and of course the customer service won’t help to protect your information since they are employed by a company that is simply selling our data to other companies.Loretta wasVersion: 8.1.2

BadTerrible app interface as-well as a terrible customer service.Adam111112222Version: 8.1.2

BadHello everyone my name is jomar Roadriges deser I book ticket from trip.com but they cheat they not allow me to fly from Philippines to Canada they said before you don’t need vissa for connecting flight when I reach airport they said you need vissa for Japan after they not help me for other flight or refund pls don’t buy from them I call west jet next flight they said we refund but call trip.com we call they said no thanks.Joma1986dVersion: 8.1.2

StrandedMy flights changed, possibly leaving me and my family stranded in Vancouver on our way back from Lima, Peru. I contacted Trip.com to request an itinerary that would get us home. The itinerary I received would have worked, and I assumed the problem was resolved. However, the itinerary was not approved, and our flight had left when we showed up for our flight, stranding us in Lima instead. If we would have caught our flight we still would have been stranded in Vancouver. Trip.com did not get us home, even after being made aware of the issue we had paid them to organize..HuevosDiabloVersion: 8.0.2

The worst app everThey called me on the way there and back to tell me my flight was cancelled when it wasn’t..LinnieLoo2Version: 8.0.2

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