JW Library Sign Language Customer Service

JW Library Sign Language Positive Reviews

Issues for users when downloading in foreign languageRecently, via a video call we helped a Bulgarian deaf man to download the app on his phone. After some time he finally succeeded to choose the Bible in his language. However, when trying to walk him through choosing “издания” (publications) and “медия” (media) he was confused with having English appear and then have to choose a language again in each of those categories. It was frustrating to him because he thought he was making a mistake over and over again. It would be more user friendly, especially for deaf people, many of whom who have limited reading ability in other countries, if the main language that is chosen when downloading the app and bible is the language that those categories display publications or media in..129spiritVersion: 4.1.2

Beautiful App for Sign Language Field!Thank you so much for the refinements over the years. We appreciate the efforts to make such a versatile app to match the needs of the foreign language fields. One thought: would it be possible to have the option to "bulk download" an 'update' for the individual books of the Bible similar to the way you can bulk download the books for the first time? That may make it more streamline and efficient for friends to update on the go, or at the local congregation level for friends in the media and video depts. So far there have been many new additions and updates, we really look forward to the continual improvements of the app. Thank you brothers for all your hard work..Mario- ASL-SF,SDVersion: 5.0

Thank youWould like to thank you for all the hard work and effort put into this app. It is totally awesome how Jehovah uses us imperfect humans in order to carry out his work of informing people of all languages of his purpose of bringing all his creation together as one happy family. As Revelations 4:11 aptly puts it-all glory and honor belongs to Jehovah. Yes, there are glitches in the program at times-such as the screen going black without reason (as if it is shutting down but not off). It is both on my iPhone and my iPad so is it the amount that I’ve downloaded them problem? I wish I could open the English and Sign at the same time. Maybe some day. Thank you again for this small treasure. DH.DottedFrogsVersion: 3.0.1

Publication arrangementGood day brothers and sisters. I can’t say enough about this wonderful provision of the JW Sign Language app and how I don’t miss carrying VHS tapes and then DVDs. This has opened up the ability to teach our students early on to prepare for their personal study, meetings and watch videos, movies at their leisure. Truly Jah has blessed your efforts. I have one question/comment, under books would it be possible to arrange the Bible Teach book at the top instead of the bottom pick list. In training our students through video chat/zoom/FaceTime etc it has been challenging getting the student to find the publication. Just wondering. Thank you again for all you do..Moe_BellVersion: 4.1.2

The best!My absolute favorite app! Especially with the addition of multiple sign languages! A must-have for any sign language user or Bible lover! No other organization produces anything even near this quality! One issue: My iPhone (i5) doesn't have as many videos available as my iPad (iPad mini) -not even any 2018 WTs available on iPhone, but no update seems available. Oddly my iPad is much older than my iPhone and has an older OS 9.3.5, but the newer iPhone running the current OS 10.3.3 is the one not showing any updates or newer publications..DanaD1992Version: 2.6.1

🤟 please add accessibility 🤗I am hugely appreciative of this wonderful app. I use it everyday. Thank you! May Jehovah bless you (Ruth 2:4) We would also greatly appreciate the addition of accessibility for those who need it For example, respect the system setting for light and dark mode. As it is, the app always shows a bright-white splash screen and backgrounds, forcing my 88-year-old Bible student to shield his eyes while he tries to navigate to what he wants to study. Again, thank you!.SeriouslyDaveVersion: 5.0

A Great App For Bible Study!This app is so much easier than trying to gather all our study materials together on our own. I remember those days... clipping scriptures and downloading and converting and switching from one location to another. It saves so much time; we can now focus on our study. And it's beautiful! I know the constant change in technology is a real challenge to keep up with. And you have your own spirituality to keep up with. So I thank you so much for all your hard work!!!.MelPolingVersion: 2.6

Super Helpful but 1 issue...This app has made watching videos and studying in ASL incredibly easy. Biggest issue is the black screen that shows when I first open the app. I would have to force quit the app every time this happens. And it happens every day. I thought it was my iPad because it was old...I have now have the newest iPad Pro and the same issue occurs. A meeting button like the purple JW app would be an awesome feature to have. Thank you again for all the hard work! I will not stop using this app, it really is a blessing from JH..VricvVersion: 3.1.3

Amazing Tool!Thank you so much for this great tool! With the ability to add external materials to playlist it makes it simpler to teach with pictures and to use the app in the congregation. One thing that would be helpful in organizing the playlists in to categories would be the option to make folders or possibly tags like the Purple JW Library app. Thank you again for your hard! It does not go unnoticed!.JE (Fargo SLC)Version: 4.2

Great App just a minor issueThe new updated app is a blessing from Jehovah! The new links makes studying easier and can spend more time doing research. The only minor issue is that the app dims the screen automatically and I have to increase the screen brightness to almost max to see the videos. This isn’t an iPad setting but the app itself. Thank you again for all your hard work..Waitforit!!!!Version: 4.1

Should be a great app in 2 or 3 yearsUpdate August 19, 2019: I really have mixed feelings about this app. I know the app developers really did place 100% of effort into its design but my sole attempt to use it with a deaf person bombed big time. This app is for the lazy and spoiled wealthy deaf community. I intend to donate $50 for it before the end of this year. (---) I first downloaded this app about two years ago almost right after it came out. I was able to use it with a genuinely deaf guy who thought I was looking for a date and boyfriend. I then deleted this app and decided the only way I can use it is if I ever became half way decent at ASL and if I ever had access to high quality unlimited free wifi hotspots . At this time I have almost zero interest in learning ASL and even if I did learn it I would ignore the men and focus on the women. Can I make myself any more clear than this?.Joomi44Version: 3.1.3

Best of the bestVery user friendly! One idea that could be helpful: Instead of backing up and restoring to transfer a specific playlist, can we select which playlist we want to transfer to another computer ? This will allow for preparation on one device. Then go to KH and transfer the specific playlist to KH device. Thanks for listening. 🙂.SjdsjdVersion: 4.4.1

Amazing 🤗Love the app but is there a way we can have a meetings tab like the purple app has? It's very hard to find the videos I'm looking for when studying for the meetings. English workbook already has everything written in it and they also have a cheat sheet with all the reference material. I wish studying in asl was as easy. I do appreciate all your hard work brothers and sisters. Thanks!.Lufuss93Version: 2.4.2

Best Treasure Ever!This app is so great - I could ramble for 10 minutes about the old days of video tapes and hauling around a small portable tv-vhs player in my trunk, followed by the huge upgrade in tech that I could bring a laptop that played dvds and cut my trunk space drastically! Getting this app has been truly a gift and I thank you all for dedicating so much time and effort to taking care of us!.RockoncaliVersion: 3.1.0

Very wonderful app!This app is a credit to Jehovah, and his Son Jesus directing the spreading of the good news! it’s true it doesn’t have all the features the purple app has, but it has features that the purple app doesn’t have! Pausing with two fingers is a wonderful feature and being able to play video in slow motion, fast motion is indispensable!.Archos convertVersion: 4.2

JW Library for sign languageWhen I try to open the app. It kicks me off, However I try to open it again and I get on. This is happening to all my tablets and computer too. Can you look into the situation? Thanks for being there brothers and sisters. 🤟🏻.LynReuVersion: 4.5

Thank You + Please Fix BugThank you brothers for all the hard work on the app. It is very useful for the meetings and ministry. Recently however I re-downloaded the app after clearing up space on my iPad and the app crashes when trying to download some books in the Hebrew Scriptures. Please fix, Thank you..🐵💩Version: 3.0

Select optionI’m not sure if I just missed it, but for the purple app, you have the option to Select items you’ve downloaded and delete them. With the orange app I can’t find this option. Is it not available? If not, can it become available? If it is I’m wondering how I do it? Thanks!.ElegirlVersion: 2.6.1

App crashingNot sure why it keeps crashing. Don’t know what to do. Maybe my phone? Or the type of sign I need? Keep waiting for updates hoping it will help but it’s been a month and the last update didn’t work. Don’t know if it helps to post this or not but grasping at straws..JoelandhollyVersion: 4.1

Visual IssuesThe app are great! One small issue is that visual issue on orange with white letters hard to see and too tiny. I wish the app would allow me to zoom in make it bigger to see on bible scriptures oranges tiles or tiny boxes lists with scriptures with white letters. Or can change white letters to black? Thank you appreciate all of your hard work!.Alicia2007Version: 5.0

Wonderful!The frequent updates to literature helps me know I always have the latest information at my fingertips. Thanks so much for all of the hard work. The advancement of this product in keeping with technological advances is wonderful!.OldwootVersion: 3.1.0

CrashingThe app keeps crashing each time I try to download the update. I’ve tried in different devices and the same thing keeps happening. When I go to the Bible it shows a pop up window that says there is an update available. As soon as I hit “download” the app shuts down and doesn't allow me to updated the app..WAPARVersion: 5.1.1

So Grateful / Please see suggestionsAmazing App!!! Thanks sooo much! Please consider the following suggestions for us to make better use of this app at congregation meetings: - Make a section where we can download meeting videos (for the week) - Allow for a camera mixing feature (with a camera input) - Allow us to access the meeting workbook’s photos so we can display them on corresponding parts If implemented; this app could replace everything else we use for congregation meetings for the video department. Jah’s blessing on your wonderful work!!! :).Version: 3.0.1

Thank you!Latest update put a huge smile on our faces! Having the links in the publications and Bible references now makes a huge difference! We can feel Jehovah’s constant care. My brothers and sisters, thank you for all your hard work!.WobuhuizhongwenVersion: 4.0

So wonderful!!!This app is so wonderful and helpful. Makes going in service so easy when everything you may need is right there in this easy to use app. Thank you so much for your hard work, it is greatly appreciated!! Much love - Oregon.What's up ...brain gameVersion: 2.5.16040

AmazingAmazing how much Jehovah uses technology to advance us in the ministry. I’m currently working on getting baptized and learning ASL. But the app is kinda slow when I try to download videos and books but love it and all of our brothers and sisters around the world!.Madison Snyder, TXVersion: 3.1.2

Worldwide sign languages!I love that the app has the option to change the language to different countries. This has helped me to prepare for my trip to the Philippines by watching Filipino Sign Language videos. Thank you so much!.Sassy and spazzyVersion: 3.1.3

New Teaching Tool Box!Thank you for the update and adding a home page with the teaching toolbox! This is what we’ve been waiting for. Excited to implement this in our ASL ministry!.ASLpioneerVersion: 5.0

Thank thank thank Jehovah!!!Hi brothers, thank you much for orange app! I love, help me strong bond with Jehovah! Ask you: it possible for to make “playlist” some separate for preaching/Bible studies and some private for personal bond with Jehovah? If yes wow wonderful! If not then not worry! Thank Jehovah anyway for app and soon Bible full ASL!!! Yay! 💪🏼🤟🏽🤟🏽🤟🏽.JaketheowlkingVersion: 3.2.1

I love having this on my Mac 😄 thank you!One minor problem: When I create a backup, the spinning/loading icon never goes away. That's not so bad if the backup is small. I can assume it's done quickly. But, if it's multiple gig, I don't know if it's finished. Also, would be nice if we could get a pop-up that says "backup successful" just as restore gives one that says "restore successful". Thanks again!.SeriouslyDaveVersion: 5.0

It’s GREAT!!!Love the playlist option and how we can customize the video. I wish we could share our playlist. This would be another awesome feature..Na-J-VVersion: 4.0

Love it but..First, I want to say thankyou so much for your hard working! I'm happy to have signs DVDS! But, I'm having problems with downloading bible scriptures. I have plenty of GB. But it kept crash eveytime I tried to download. Please fix it asap!.Honey_g21Version: 2.4.2

Helping Me Learn Sign LanguageDear Brothers, I like this version of JW Library! I am not deaf, but it is helping me learn ASL. I like that you can organize things in the playlists. I like it because I am very organized myself..IanburritoVersion: 4.1.2

Missing WT for December 2017I have an old Mini iPad generation one, I don't know if it is my old iPad, the old version, lack of update etc.. that doesn't show any watchtower for December 2017. Please have this fix and the meeting is this week Saturday for ASL congregation. Much appreciate!.Missy2LoveVersion: 2.6

Desired UpgradesWill there ever be a “Meetings” tab? Will we ever be able to stream in the app to avoid having to download since space tends to be very limited?.TahBeanVersion: 3.2

Great but missing something....This app is amazing and well organized! One big thing missing... well actually two. It would be more helpful to have a HOME tab, and a MEETINGS tab. This is a pretty big drawback and makes studying and favorites for ministry and prepare for meeting difficult..T L L GirlVersion: 4.2

JW Library Sign LanguagesThis really awesome, help you understand clear. Who created this earth? Jehovah your God! I got a baptized in April 25, 2009 at Michigan Belleville Jehovah s Witnesses Assembly building. Jehovah created first Jesus Christ, that his son. Jehovah s son Jesus Christ..Color Ring PuzzlesVersion: 5.1.1

Recent UpdateRecent update is absolutely phenomenal! Now I can add illustrations directly to the lesson playlist instead of toggling back and forth between apps. Thank you!.Cha-Cha 4 ASLVersion: 4.2

I would love to see a Meeting tab👍This app is awesome. I would love to see a meeting tab added similar to the JW library that would be very useful when preparing for the meetings..W-Y-A-T-TVersion: 4.1.1

The First Complete ASL Sign Language Bible!WOW! Now even the death can hear Gods complete Word! Truly, the work done on this app is accurate and trustworthy! One of the very few apps of any kind done with true love!.NetworkplugVersion: 4.0

Love the new featuresI enjoy the new links and references links meeting workbook and others. Many blessings from Jehovah new gifts from him. Can’t thanks you enough Jehovah’s blessings.Macaws girlVersion: 4.0

Wonderful App!Thank you for making this. I myself am not deaf but I am using this app to learn ASL. I have found it really helpful. With Jehovah’s help, you brothers and sisters are working very hard to spread the good news. I’m very appreciative! I like the playlist feature and the What’s new feature. It’s very encouraging to see Jehovah’s people at work! 🌼 Have a wonderful day! ❤️.Ivory_PlayzVersion: 4.6

Beautiful app!All deaf people should have this app downloaded! Great job to all the hard working people behind this. I enjoy using this, very easy to learn..NotsoaverageVersion: 3.2.1

StreamingEXCELLENT! I now can instantly access the scriptures without the wait time of downloading each one prior to viewing! What a blessing! Thank you!!!.Your Sister Shelly KVersion: 4.0

Great job on latest updateLove the latest enhancements. Is there any possibility of making the apps available on Apple’s M1 platform?.BpmagninVersion: 4.2

PlaylistThank you so much for making the playlist available! What a blessing!.KeonikmanVersion: 3.0

Helps me understand the BibleI don’t speak SL but I love to watch the scenes as I follow along with my Bible both in English and Colombian sign language… it’s really awesome!.Santi & MaggiVersion: 4.5.1

Dark ModeI would like to have the dark mode for this app. It can accommodate all people’s photophobia..Jaime MarionaVersion: 4.5.1

PlaylistThank you so much for all the hard work. This is very exciting.LL77LLVersion: 3.0

Nice :)Very useful in ministry.EvnikaaaVersion: 5.1.1

Dark Mode?It’s excellent! Thank you for your hard work. I just wondering will there have dark mode on this app? I have a difficult to see when it’s light mode. I enjoyed this app so much. Thanks.Kindly personVersion: 5.1

Can’t openThis app real good work fine since I use it. But there is one problem just come up when I try to open this sign language apps it stopped working every time I try open it for use ☹️..Bible updateVersion: 4.5

New languageSign language plzzz.Jencam30Version: 4.5

We love you jehovahThis app helps many people to draw closer to God.Samara1230Version: 2.5.16040

DeleteLittle problem , do i have to delete one by one each videos ? for example : Gensis 1 to 50 videos , so i have to press each one to delete ? why it can not be delete one time of whole thing ? i want to delete the whole 50 videos in one shot without one by one ?.TruckerouterVersion: 3.0

Thank you JehovahThis app is truly a gift from god, it helps so much out in service when I run into def ones.BswejdaVersion: 2.4.2

Beautiful!!!Works as smooth as butter.Stefano08Version: 1.0

Très bien fait!Merci pour cette belle application, elle sera très utile. Continuez votre travail dévoué....J.a.l.dVersion: 1.0

Awesome AppOnce again Jehovah has provided what is needed when it's needed..Icecrystals88Version: 1.2.9

Jw libraryEst-ce possible d’avoir cette app pour Mac ?.Vic1422Version: 1.2.10

The Best App Ever !!!!!!!Thank You So Much :) :) :).OuillioVersion: 1.2.7

CrashingAfter it is updated, I noticed that some bible has chapters that show up but separate verses crashed to home screen. That happens only in bible section. Video section is smooth without issues. Thanks.Habs1111Version: 1.2.5

Milles merciTrès pratique.Sylvie louisVersion: 1.2.4

This is so invaluableThis is absolutely fantastic and helps us so much! Thank you my brothers and sisters. Being able to have playlists would be an added bonus!.Cobalt FuryVersion: 1.2

MrAmazing!.AjmcdjwVersion: 1.2

Thank YouThis is easy to use and an excellent addition to my toolbox..JaltieriVersion: 1.2

WoW‼️Quel beau présent de la part de l'organisation de Jéhovah! La bénédiction est de tout évidence sur le peuple qui porte fièrement son nom. Félicitations..PoutpouTVersion: 1.0

Thank you.Thank you !!! Jehovah god Heavenly Father . You give to us new gift..민윤준맘Version: 1.0

Excellent Teaching ToolProfessional & Great teaching aid. Thank-you!.Darlene RoeVersion: 1.0

Fantastic asl bibleThis is great! So very helpful!.Betsy batsVersion: 1.0

MerciCeci est extraordinaire !.DeffghhvfsqzdffxxgVersion: 1.0

More than superabundantly blessedThis is spectacular! Jehovah is reaching all nations and tongues!.OahubirdVersion: 1.0

Great toolThank you.YNKZ4Version: 1.0

Thank youu!!!!Love it!!!!.Cecilia AlvarezVersion: 1.0

Best bible app there is.Tried many, this is hands down the best..Trev999Version: 1.0

Hard work put into this App.Can't imagine how much effort was put into this app. Well done..Samantha SelembaVersion: 1.0

PERfect!!!!!!!Wow!!! Thanks for all the hard work brothers...We love it!!!!.De.kiddVersion: 1.0

Awesome App!Well done..Filippo InternicolaVersion: 1.0

ExcellentThank you.Pathak7676Version: 1.0

WonderfulMerci énormément !!!! C'est tellement utile et beaucoup plus facile pour les recherches et la préparation des réunions ! Mille merci !.Excellent 1111Version: 1.0

More please!Thank you soo much! Apps that make the ministry and personal study easier are going to be well well used. Thanks for keeping in step with the new ways we can help people to know Jehovah. Such a blessing!! Thank you! We have the best organization ever. 😘.JJJaimersonVersion: 1.0

Effortlessly navigable!Intuitive software, beautiful appearance and impressively simple to use. Thank you so much for this wonderful app!.Yks7Version: 1.0

Seamless appThanks to all of the hardworking designers who have worked diligently on this app. It will greatly benefit all who depend on sign language to study God's Word and allow us to spend time and focus on the gems rather than the tools to find them..Jl...Version: 1.0

AmazingI am just learning sign language and it is so helpful to be able to see it. The design is so thoughtful. Easy to navigate. Beautiful! Praise to Jehovah! It will draw many more deaf ones to such a loving Father..Time 2quitVersion: 1.0

:')*sniff* I am so touched. This is what I have been needing. I can only imagine how the Deaf feel. This is so beautiful. Wow. Thank you! And I cannot believe this works offline once you download the scriptures!! That is amazing!!!! I didn't even know this was possible..Angelene - a••Version: 1.0

Thank you Thank youWith the ability to slow down the videos, quick transition between videos, this is an amazing tool for teaching ASL, and teaching the Truth. Thank you Brothers for your hard work. Thank you Jehovah!.BarolddVersion: 1.0

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JW Library Sign Language Negative Reviews

Lacking refinement and features.I just reloaded iOS onto my iPad and needed to download all of the videos again. The app randomly crashes and frequently becomes unusable during this process. After restarting the app, the app will not open, it does not even get to the flash screen before crashing many times. My guess is that I am going to need to delete the entire app again in order for me to get the app functional (this has happened previously when I first set up the app.) If switching to another app and then trying to open JW Library again, I consistently see only a black screen and must force quit for it to work properly again. This is the only app out of 65 that I use that I see this problem with. App still has UI bug that has been present for many months. The pop-up menu at the bottom should disappear after a few seconds or when the video is one-finger tapped, but actually leaves a very visible and distracting grey box. The custom playlists do not allow for selecting anything other than a full chapter and won’t allow trimming. Also, playlists still do not support importing media. These features were present on third-party apps like Cienega almost 8 years ago. The songs take an inordinate amount of time to load. The load time is so exaggerated that students often press two or three times because they think the app is not responding. The extra touch inputs then interfere with the correct playback of the songs. Thank you for endeavoring to fix these issues..SuperVaughanVaughanVersion: 3.0.1

Too many bugsWithout a doubt, the work to bring this information to the deaf is commendable, but the app has too many errors. From time to time the app becomes unusable and has to be deleted, losing all the saved data and the lack of synchronization with iCloud makes the work very tedious. It is not possible to share playlists. The backup method is only usable for the most expert..Gyvowebs1Version: 5.1.2

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