Bose SoundTouch Customer Service & App Reviews

Bose SoundTouch Customer Service
Bose SoundTouch App Comments & Reviews (2024)
Bose SoundTouch iPhone Images
Bose SoundTouch iPad Images

Experience your favorite music from one or many SoundTouch® speakers, with the SoundTouch® app. SoundTouch® is a family of wireless speakers for your home that play the same music throughout, or different music in different rooms.

SPEED TO MUSIC

It’s faster than ever to browse and play the music you love from Spotify®, Pandora®, Amazon Music, TuneIn, SiriusXM, iHeartRadio™, Deezer and more, all from within the new SoundTouch® app.

ONE-TOUCH DISCOVERY

Personalize your home with “living” presets like Spotify’s “Discover Weekly” or Pandora’s “Thumbprint Radio.” Always have a fresh list of favorites a touch away, without having to even find your phone.

MORE STATIONS, MORE FUN

Effortlessly stream more than 100,000 radio stations from around the world with TuneIn. Check out tastemaker-curated playlists, live sports, concerts, 24/7 news coverage and great podcasts in every genre.

YOUR OLD STANDARDS

Have a library of your favorite albums and artists? Connect your laptop or NAS drive to have access to your stored music libraries.

TOTAL CONTROL

Play the same music throughout your home with “Play Everywhere,” or listen to different music in different areas, it’s up to you. The SoundTouch® app lets you control one or multiple SoundTouch® speakers in your home, from any room.

Privacy Policy
https://worldwide.bose.com/privacypolicy

California Privacy Notice of Collection
https://www.bose.com/en_us/legal/california_privacy_notice_of_collection.html

Bose SoundTouch App Comments & Reviews

POSITIVE REVIEWS
NEGATIVE REVIEWS

Bose SoundTouch Positive Reviews

Searching!!!!!!!That’s all it ever does. I have the Orbi WiFi throughout my house and it will choose the best frequency per device....however some of my speakers only connect to 2.4g while the other ones are placed on 5g. Bose refused to address this issue. As expensive as their products are. They will not help. They expect me to buy all new speakers. Every speaker in my house and truck are Bose. So disappointed. They are way behind in technology. I hope your speakers doesn’t become lost on THEIR network because THEIR speakers can’t remember where to connect, you will get to run through a long drawn out process which includes resetting WiFi and setting up the speaker all over again. I DO THIS 3 to 4 times a week. I’ve stopped expecting them to play when I want to hear music. Bose has dropped the ball. Think twice. Coming from a guy who pushed their product for sound quality for years, it’s sad to say that their app and “connectabily” are horrible!! They will not even play your Apple Music playlist so I hope you don’t subscribe because any music or playlist you’ve downloaded you won’t be hearing through THEIR speakers. But if you enjoy spending a few hours a weekend on the phone with their technical team, this product is perfect for you!!!.TdotRavisVersion: 18.1.4

Solved all of our problems!!Our problem were: trying to figure out a way to stream music in multiple rooms and have surround sound for the TV. We purchased a Bose Wave SoundTouch and a Bose SoundTouch 300. This got us exactly what we wanted and they communicate over our wireless network so setup was really easy and fast. Bose does not do a good job of making it clear that these two products can work together. It is clearly stated that the Bose Wave SoundTouch works in conjunction with the Bose SoundTouch 10, 20, and 30, but not clear about the SoundTouch 300 sound bar, bass and rear speakers. Even the very unhelpful store employees told us that these products would not work together. I did some research online while in the store and came to the conclusion that the employees were wrong. We took the chance and bought both and am glad we did. They work perfectly together. We can play music in one room, watch TV in the other, stream the same music in both rooms, or different music in both rooms. The system is very flexible like that. The app is easy to use and works great. Sound quality is what you would expect from a product bearing the Bose name. Very happy with the purchases..SubliminalCipherVersion: 15.120.23

Happy together with Bose SoundTouchI am absolutely thrilled with the Bose SoundTouch system. I have been a huge supporter of Bose for many, many years. I still have the Bose 901 speakers that I sacrificed to purchase while in college and survived on peanut butter sandwiches to ensure that I could make the purchase. It was more than a purchase, it was an investment in amazing quality soundI am originally from New York City and enjoyed listening to WQXR which is the classical radio station for the New York Times via my Bose speakers. I have a grown-up with the Bose quality line of superior music products and have proudly added the SoundTouch system to my collection. This is an amazing system, I highly recommend it to everyone even my friends who have invested heavily in other products like Sonos. There is no comparison. I will remain a faithful Bose audiophile and look forward to adding additional sound touch speakers to our home to expand this footprint. Thank you for this wonderful, wonderful product that has made my husband and I for both engineers extremely happy..Cessna_Mustang_LadyVersion: 15.120.23

Nice update. Still needs some work.Just updated the app. It can now send AUX to any speaker. Don't know what the big deal was. Something having to do with licensing? But no license for Bluetooth rebroadcast? The ability to rebroadcast needs more work. I love this ability...if only it were better. I have 3 SoundTouch speakers. The only one that video syncs is the one physically connected to the video source (TV AUX out). But when I try to bring up the second then 3rd speaker, it rebroadcasts, but it drops. And when the drops stop, the audio is distractinglily delayed. It does say it's a beta version so hopefully Bose reads these. I went from a Logitech squeeze box network, to sound touch and I love it. Richer sound and It's more stable. Only one wish: can you do something about the preset memory buttons? There are only six. Why not allow the ability to save individually? Meaning I have 3 radios. Each have six presets. For those of use with more than one unit, why not allow me to combine them, that gives me presets for 18 stations! Logitech allows you to do that. But not Bose? If it's an issue for some, why not make it a selective option for the user?.Zack HobsonVersion: 15.120.23

Awesome possum!Decides to go for the gold and bought the Bose SoundTouch 300 Tv sound bar and matching Bluetooth base. We got a free SoundTouch 10 with the purchase. Didn’t really know what I was getting when I bought it. When I realized that the devices themselves attached to the WiFi and played from your favorite music service I was blown away. It’s nice when the money you spend actually pays off. Hats off to Bose. It’s great that you can play same music on any and all the speakers at the same time. I haven’t noticed any timing issues. Great for the whole house. The app work almost flawlessly. Never had any connection problems. Only thing I wish it had was support for pandora premium. BOSE, IF YOUR LISTENING, PLEASE ADD SUPPORT FOR PANDORA PREMIUM!! It would be nice to search for music and play it, not just the stations. Also if it could have a “my music” tab would be great. All in all great products and software. Bought a SoundTouch 30 for work and am going to get some additional 10s and maybe a 20 for the new house..UillyNDVersion: 18.1.4

Great App Needs RefiningFirst the app is great; it’s come a long way, with that said the ability to search for a particular artist, album, or song when connected to your “Music Library” via your computer would be a GREAT addition. It’s annoying having to scroll from songs with the number 1 all the way to the “Ms” just to get to an album that starts with the letter M. Secondly, the app splitting songs up based on whether or not there’s a featured artist on the song is irritating. I find a album after having to manually scroll thru all albums to get to it to only then find out that only 6 of the 13 songs are displayed because the other 7 have featured artist i.e.; I select Lloyd’s album “Tru” and only 4 songs display yet if I go back to the album selection page there’s 6 additional songs by Lloyd that appear such as; Lloyd [Featuring Rick Ross] that do not show up under the actual album “Tru” simply because there’s a featured artist on the actual song therefore I have to go back and forth to play the full album. Fixing these issues would make the app a 5 for me..MrBuckleyVersion: 18.1.4

Big learning curveI am a Bose fan. I think Bose is the best. We have music in every room in our house. We even have a speaker in our master closet. This system does not work with a mesh network. We accept this and have improvised. We have Google Fiber 1 gig. This many speakers (16) need an excellent signal. We have a dedicated router (non mesh) for the Bose system as well. The speakers also need a fast signal. We have the router separating 2.4ghz and 5ghz. We only use the 5ghz. A 5ghz signal, while much faster than 2.4 ghz, doesn’t travel as far as 2.4ghz. The system in our house needs the speed of 5ghz. While there is some fade at 1 outlying speaker, I love this system. It can be quirky. We’ve had this system for several years now. It has been frustrating (extremely) at times. I just had to accept that it WILL NOT WORK with our Orbi Network. It confuses the speaker system. I’ve had to work with this and have improvised as stated earlier. If you are willing to work with this system’s limitations, it can be wonderful. It’s taken me years to figure it out. I’m still learning and Bose continues to work on issues with the app. Bose customer service is excellent. Even when I’ve called in a bit grumpy, they really do care and want their customers to be happy with their products. They will do their best to find a solution. I hope this review is helpful to others. It comes from lots of experience. Have a nice day and stay well..Jnash2Version: 23.0.4

Best Purchase!!I’ve had this in my house for about 3 years now and I still love this system. I get compliments from my guest all the time on how cool it is. I have a speakers all throughout my home which is the equivalent of a different zone for those that paid the hefty price for hardwired home surround sonos system they can be somewhat limited with this. There does seem to be quite a few updates required throughout the year but it’s a quick and painless process to update the speakers through the app that I didn’t think that deserved to mock a star off. Maybe if the updates could include an extra feature next time it would make it more exciting. How about an intercom addition ? Would sure love to use the speaker in my laundry room to make my kids do their chores. Overall, easy to use, excellent sound, highly adaptable to needs and you can even grab a speaker if heading on the road. Take that in-home hard wired surround systems!.WwwonderwomanwwVersion: 26.0.1

Bose SoundTouch AppThe app takes a bit of getting used to but it works very well. Selection of albums, tracks and artists are available using the search function. Transmitting the sound to various devices in different rooms is easy enough but you need strong broadband for it to work continuously. Using the system during the peak “movie viewing evening period” can be frustrating. I like too, that I can select international wi-fi radio stations and pair them with 6 buttons on the SoundTouch devices. FM radio stations can also be paired to these 6 buttons. However, the SoundTouch Wireless Link Adapter does not have presets but it does allow the addition of Bluetooth pairing to the system. The Bose Wave also has Bluetooth pairing as does 3rd generation SoundTouch speakers. All pulled together, it makes a fine multi room system when several SoundTouch units are added and synced with the app, and played in unison. Some Bose SoundTouch tv speakers can also be controlled and added with the app. Bose have made significant grades to the app from time to time..Music AppreciationVersion: 20.0.3

Sound-Touch reviewI had enjoyed SoundTouch for years listening to a large library of classical recordings stored on my NAS drive. Some months ago when I was obliged to purchase a new NAS drive (WD MyCloud Ultra) I was unable to access the library of files which I had transferred to the new drive, even with the very best efforts of a number of Bose Tech support agents who patiently tried to make connection between the SoundTouch on my home theater system and the WD NAS drive. I gave up, and made another software program, KODI, make the connection. It worked, but was a miserable second best. Imagine my elation, then, when five days ago, I just pressed SoundTouch on my Bose remote by accident, and I found it was able to access my new NAS drive! I am so grateful to have SoundTouch working again, and am most curious to learn whether Bose or Western Digital is responsible for this happy turn of events. Nicholas Renouf.OrpheusCTVersion: 27.0.1

Constantly confounded by how poor this app isI love Bose, when it comes to sound quality there's no question that they're systems are some of the best around. I was so eager to get these that I sold my almost new Sonos speakers and replaced them with these. Too bad the Sonos app and speaker capability is FAR superior to Bose. These speakers have connectivity issues on an almost daily basis. I constantly have to unplug them and plug them in again for the app to 'see' the speaker and for them to be able to network together. This is annoying, more so when you've paid over $1000 for a system. Additionally, basic features like a sleep function and alarm clock would also be nice (all available with the Sonos). The connectivity issues and extremely basic app aren't befitting of the brand and over a year later I'm still waiting for basic improvements. Very disappointing..JamfarVersion: 15.120.23

I'm a Bose Fanatic !My home is full of Bose products. From the series 1 901,s stored in the garage to the five speaker Home Theater System. Re: Sound Touch. I have every model in my home and feel that I could make a few user comment. Model 10. I have a pair in my bedroom. I Listen to them every night and morning. I decided recently that I wanted to play my flat screen tv through them. Checking the owners manual I could find information on this setup. Called the tech line and was told that to do so I would have to separate right and left and use the aux inputs. Turns out that the 10's don't have a stereo function when in aux mode. Operating the 10's as two separate speakers the remote tries to operate both. I gave up. Mayhaps if I add Bluetooth to my my tv I could do it. 20's, 30's and Wave Clock Radio. Use them almost every day. Main System: I have it connected to my Bose home theatre system. The theater system has been tuned to the room using The provided computer balance system. Room sounds great! Here's the rub, the Sound Touch Main system favors the right channel and the home theater and the main unit offer no right / left balance. System: all of my units occasionally drop out for a few seconds. The interesting thing is that not all the systems fail at the same time. I feel I have good internet service but the dropouts are annoying. I will continue to favor Bose products.......Nothing better..BobbbirdVersion: 15.120.23

Great when it works, horrible otherwiseI have two soundtouch speakers to play in stereo, however here’s the catch. If I want them to play in stereo I have to do 15 mins of setup. Every. Single. Time. Every week there’s a new update for god knows what which will take anywhere from 5-15 mins, then I have to spent 10-15 extra mins trying to get the things to play together. The setup requires you to connect to the speaker, then connect the speaker to your WiFi and then connect your phone back to the WiFi which isn’t that hard to do seeing as it only takes 5 mins but then I have to do it again so it takes ten minutes in total. That, in addition to weekly updates means that the average setup time to play my music is 10-25 mins, 10 mins isn’t bad. But 25 is. And that’s not all, if I setup it will only work while I am using it. If I use it for more than an hour or so or stop using it and come back later, I will have to go through the setup again. WHY DO THEY HAVE TO CONNECT TO WIFI????????.Bad use of technologyVersion: 23.0.4

Excellent.This is one of the most robust, well thought through and full of features app i have ever used. I can say that who so ever designed the app and chose features simply used common sense and added what ever users may need in this app. Quality of speakers add to the experience by playing music flawlessly without any delay on all speakers you choose. Ability to play same song on multiple speakers at the same time and create play groups on the fly with such an ease through app UI is marvelous. Simple and well thought through app. You will find controls exactly where they should have been. No need to tweak a lot of knobs in settings or navigate through multiple screens to achieve something. I love this app and its simplicity. It takes care of a lot of things on its own. Adding a new speaker is so simple. They simply used common sense and app turned out so great..Vin_shVersion: 18.1.4

Don’t forget to read the instructionsI made a mistake an delete the app and had to start over . And I actually didn’t need too. After reinstalling the app it didn’t work. I didn’t need to start from scratch all I needed was to reconnect to the speaker. Trying to be super quick looking at the instructions over 30 minutes and looking for my wave sound system in the instructions and forgot they never name the wave system, I forgot the speaker that they refer to the instructions was actually my wave system. Ok this is on Bose why instead of calling it a speaker why not use the word system. Yes the wave has speakers, but it actually more than a speaker in the instructions replace the word speaker with system because it’s more than a speaker . Other than that it’s sounds awesome. I guess that why I still have my 901’s. The quality is unbelievable..Stan7thIDLightfighterVersion: 23.0.4

Fantastic except...I can't speak enough to how happy I am with my SoundTouch 10's. Have 3 and will most likely get another. Being able to have music everywhere I go, inside and outside of my home, whether all playing the same or something different is fantastic. Unfortunately I've recently run into a disappointing problem when streaming shows. They have the capacity to combine and play in stereo, which sounds even better when playing music but when synchronized and watching a streaming show, they fall behind. A delay. Sound is fantastic but you can see mouths moving before you hear the audio. Which is...well, annoying. I sincerely hope there is a fix for this. Using just one when streaming works just fine, fortunately so I will continue to enjoy them and highly recommend this product..The-DingoVersion: 15.120.23

Horrible connectivity - so disappointed with BoseI too am surprised at a 4.7 rating, simply cannot be true. We have 3 Bose SoundTouch speakers, purchased at different times over last couple of years. I bought them because I want to be able to control with my phone. Two of the speakers are placed on shelves near ceiling. I can never just pick up my phone and control with the ST app. I must go through, on average 30 minutes of reconnecting speakers to the internet and even then they don’t stay connected. My sister has a Sonos system and never ever has had the experience I’ve had with these Bose. We are Bose people and have several other Bose products, Waves, surround sound, etc. We are happy with all of our other products but the SoundTouch has caused literally hours of frustration! I wish Bose would do something about this problem! I cannot recommend this speaker system to anyone else..CO SuperuserVersion: 20.0.3

Improve app settingsSounds very good! I've been a fan of Bose for 22yrs. Had the old Bose wave, old 5.1 systems "10" and "15", and in car systems, etc. I now have the 300 sound bar, sub, and surround speakers. It would be nice if the app could control the subwoofer volume. The app controls the volume of the center and surround speakers why not have the app control the subwoofer also. I find the app has the capability to control features that the remote cannot and the remote controls features the app cannot. This makes it difficult to make tv, aux, and Bluetooth changes. Please incorporate all functions of the system on one or the other. Fumbling between the app and remote is very inconvenient and confusing at times when on the fly. 4 stars because of app/remote functionality. Definitely 5 star sound..Tommyjoe123498765Version: 15.120.23

The Most Useless App of all Time!There I said it! Each time I turn the speaker off and then turn it on (either a minute or an hour or a day later, it does not matter), the app cannot find my speaker, so I have to setup the system again, and again, and again, and yet again! How come Bose came up with such a useless app? And this thing has been in the market for so long, people have been complaining about for that long, and Bose has not provided a single solution as yet! I have not experienced such an unresponsive technical/customer team! Like the app, these teams are in a perpetual silence mode; app does not deliver, the services don’t respond, nor solve the problem! I am sure they do not understand what the problem is, or they don’t care! I just listen music using Bose as loudspeakers! What a waste! If you buy Bose Soundtouch, don’t ever download the app, because it does not work, just use the bluetooth connection!.ObservingAllVersion: 22.0.2

Everything you needSound is outstanding! I'm all in with 6 speakers: mini, 20's, a 30, sound bar, and Soundtouch Wave..to play CDs...the soundbar 300 with sub woofer is best for television and music a like. The 5 presets on the Bose speakers are very convenient as you don't need a device to start/stop your speakers, when synced the primary speaker acts as the master...can shut all off with..one touch. Just make sure you have a Wifi router with some power, I had upgraded the internet speed (as I was building out my system) with a provided TWC combo modem/router which created issues with the system...delay in syncing the speakers, can not find speakers, no internet connection. At first thought it was the Bose app...it's not. Traded out for a dedicated modem and purchased a Nighthawk 600 wifi Router, back to 100%..BK@PBCVersion: 15.120.23

Sound is Amazing. CEC Control still has issuesThe sound quality is second to none. Updating the firmware on the SoundTouch300 while it’s connected to my TV is not a flawless operation though. My gut instinct tells me this is probably related to having my SoundTouch300 connected via CEC Control. My SoundTouch300 always gets “hung up” while updating firmware and I’m forced to unplug/replug power to the SoundTouch300 to get the update to finish. Also, my SoundTouch app never displays the percentage complete during a SoundTouch300 firmware update. After I’ve cycled power to the SoundTouch300, the SoundTouch app almost instantly displays 100% complete. Still, the sound quality from the SoundTouch300 is amazing so issues with updating firmware are not that big of an inconvenience to me. Considering the amazing sound quality and minor firmware updating issues, I rate the SoundTouch app 4/5 stars..BabyJ2005Version: 18.1.4

Love my BOSE!!I’ve had the privilege of owning many Bose products and the quality is beyond measure. I could write a full length review but I’ll keep it short. I own the Bose SoundTouch and pairing it with the app makes it a breeze to use. I can save my favorite stations or playlists from SiriusXM, Pandora & Tidal! If you’ve never owned a Bose, you’re missing out! The sound, oh em gee, the sound is crisp and clear highlighting every note & instrument. When you purchase a Bose you can rest assured that you’ve made an investment in a product that holds its value with the best sound that never diminishes. Now with the SoundTouch app, it’s easy to pair all of your Bose devices creating a home theater system like no other. I highly recommend Bose products! Bose does NOT disappoint!!!.Evalution4uVersion: 26.0.5

Sometimes frustratingProblem solved? My router puts out two networks, a regular one and a -5G. My phone will connect to one of the two when I arrive back home, but apparently the SoundTouch 20 is only connected to the regular one. The app will work for a up to ten seconds on the -5G network then it says “no WiFi connection”. I can force quit the app and relaunch. It’ll work again for a few seconds and error again, occasionally it will automatically reconnect but again for just a few seconds. Made me think the app was buggy. It seems I have to manually ensure I’m on the regular network for it to work properly. Don’t want to have to tell my phone to forget the -5G network, but it’d be a viable solution. Maybe this tip will help someone else frustrated by this..Alan's slabVersion: 27.0.1

Bose has improved markedlyI bought my unit for myself for my birthday late 2016. It worked great for a while then it just went downhill. Never worked when I tried to use it. So I just stopped. Although I do believe it had 100% to do with my cable modem communication but no one wanted to admit it. Regardless, after this last move, it’s worked not just perfectly, but immediately upon turning it on. After this last update (iOS 11.2.2) and Bose update to both iPhone 7+ and iPad Pro) it’s without fail. And all night. Incoming messages don’t interrupt playing, incoming calls don’t interrupt playing, incoming anything doesn’t interrupt anything and it’s seamless. I sleep with it on all night and it’s perfect sound, which Bose is known for, gives me perfect rest. I’m so happy I didn’t sell it when I started to get frustrated and stuck with it. Thanks for making an amazing product, Bose!!.English major/minorVersion: 17.170.82

Great App, could still be betterI really enjoy the quality of the sound. The Lifestyle 523 Series III is over two yrs old & has had no problems. The TV interface is simple & straight forward. Playing through my computer on iTunes works well. One can select various playlists from iTunes. I use the app on my iPad, it is less than intuitive, however with a little persistence it works out fine. Working with the App give you more choices than with the TV display. I look forward to adding additional WiFi speakers throughout the house. I’ve had great help with customer service when I’ve needed it, which is not often. I strongly recommend the app, & the hardware. It’s a great package for quality sound & versatility. If you have questions on anything give customer service a call..MakesmymusicVersion: 18.1.4

Almost great.Just got a Bose SoundTouch 30 and setting this up with the app (which did its job nicely on that) The app overall has a clean interface and is easy to use although I have two small complaints that hopefully will be addressed. #1 When playing a song through an Internet Station I wish the name of the song would show up on the app, it will on the staions app, but i I'm goingto use my new device it would be nice to not have to go someplace top get the name & artist if I hear something new I like. #2 When listening to a song on my music library through the Bose App I cannot jump to parts of a song or skip around, this can be done using the Apple Music App, but I feel that is something I should be able to do through the Bose App. If these small things can be fixed, it's a 5 Star App..FreewayjimVersion: 15.120.23

Much Better - Bugs Fixed?Some time ago, a SoundTouch update rendered our system unusable. We had our music stored on an old SeagateMedia NAS and we use Google Mesh Routers in our house. For some reason, SoundTouch could not access our NAS and we were advised to replace it. So I bought a Western Digital NAS at Bose Support’s recommendation. After installation and copying our music files to the new device, SoundTouch couldn’t access it either. Repeated tries were useless. I pretty much gave up and started exploring other, non Bose options. Then one day we got a SoundTouch update and like magic, we can play music from all of our devices, accessing libraries from either NAS. It was a painful experience but we are now happy with our system..G1assKneesVersion: 25.0.4

Bose updateI have had several bose soundtouch Systems over the past 12 years. I love them. However in July 2018 the speakers were unable to connect to play any of my itunes music or any music on my apple devices. I was very frustrated after spending $599 for the Soundtouch III System. I was on the phone hours with a technician and it still did not work. I was through with Bose at that point and felt like I had wasted on $599. I wanted to sell the system on Ebay but was not sure if it was broken or not. But once apple launched the ios12 update, Bose updated the speakers and they finally work after 4 months of no music. This was a very frustrating ordeal. It will certainly make me think twice about purchasing the Soundtouch IV..Juanie66Version: 18.1.4

Great sound and appThanks I have been enjoying the app and sound quality it works great and whatever device you are using to operate the app phone or tablet it does not affect the battery life of the device that is major This app deserves five stars but my simple reason for giving it four starts is what Bose did in the last upgrade they took away the internet option of searching the internet for your radio stations and forcing you to used tune in radio for your search engine that’s not good tune in does carry all the radio stations so you basically lost all your saved stations from the internet If you can’t give us back the internet search then add. myTuner Radio Pro they have more radio stations than tunein give us that option please thanks.JerryleegVersion: 20.0.3

Superior Sound and FunctionalityBeen looking for some speakers for the apartment that would allow me to play music from my phone+computer. The computer and TV speakers just weren’t cutting it anymore. After reading up on similar speakers, I narrowed down my options to Sonos and Bose. Sonos boasts integrated Alexa functionality but we aren’t big Google/Amazon ecosystem users at home. Even so, I imagine that integrated feature can be very convenient. Coupled with Bluetooth, the Wi-Fi capability was a big selling point. At the price of these and similar speakers, I imagine a lot of folks are looking at audio fidelity. I was pretty surprised at the augmented quality playing audio through Wi-Fi versus Bluetooth. Having both connectivity options will definitely come in handy. Very happy with this purchase. I opted for two speakers so the stereo field is a truly pleasant listening experience. Last, I am a huge fan of the tactile buttons as another control option. While I’ll probably do most of the controlling via phone/app, I can appreciate the availability and superior quality of the buttons on the speakers. Thank you, Bose!.Adam3247Version: 15.120.23

Can’t Find >$1000 Worth Of Bose Speakers In Mesh Router SystemWithout a doubt this is the most frustrating app on my iPhone! We have a top-of-the-line mesh router system that works perfectly with everything except this app. Sometimes the app can find our several Bose speakers, but, >90% of the time it can’t! Is it the router system? No! Because my PC is hard-wired to the router and the Bose app on it ALWAYS finds the speakers. I called Bose support some months ago and the surly guy on the support line demanded we do a remote session, he logged in to the router, and then refused to describe what he was doing. What he did worked until the next time I tried to use the app on my iPhone. Love my Bose speakers - HATE this iPhone app!.VisInfoDesignVersion: 23.0.4

Your app before and nowI do enjoy using your app although recently I tried to upgrade my wireless router to a Linksys high powered model and after countless tries my wirelessly connected iPad and iPhone using the app would not "see" any soundtouch units. Switching back to my providers wifi, it immediately found my systems. I do have one criticism. I realize you've changed the app to be more in line with your other apps but the previous COLOR app was very appealing. Perhaps in a future release you could rethink the starkness of black and white. Also thank you for putting back recently played. I'd like to see more presets on the app. I understand the physical limit on the systems themselves but within the app this would not be a difficult add. Thank you for listening..StuperfyVersion: 15.120.23

SoundTouch 300Great sound quality for the size. It’s very clean. It definitely needs good quality sound input however. Any source where the sound is marginal is very audible in the sound quality. Great bass response for the size too with no audible distortion at any volume level. Connectivity needs improvement however. I am tech savvy but this thing is a pain to setup and often does not connect to a source on the first or even the second try. No sound is emitted unless there is a delay in sequencing from the source. This could likely be fixed with a software upgrade. Some people setting the system up may give up if they are not very patient. Sound quality via Bluetooth is surprisingly excellent once you get it to connect..Leonard123Version: 15.120.23

Fantastic interface!!!I have enjoyed more than a half hour jumping around between Bluetooth, email, apps,WiFi, routers, passwords, password resets, error codes, more passwords, account settings, error connecting messages and FINALLY................. I said to my self what a wonderfully difficult and tedious way to try and listen to internet radio. It looks like I will work in silence for today as my attempts have been futile and my temper has risen to new highs. I will make an effort to connect another time maybe weeks in the future. I do have another brand of speaker that will connect to anyone’s phone in three taps but I really want to suffer with this Bose app until it finally works..PX29Version: 25.0.4

Update pleaseThe app barely works. I use the remote or the Spotify app to play music. When I open the Bose app, it says it’s not connected to wifi or that it cannot find my speaker( that’s already playing music). I’ve fixed the issue by not using the Bose app at all. Please fix this guys..KymotiVersion: 22.0.2

Surprise friendsI love this system. I can change stations from my iPad or the controller I have in my kitchen. I can switch speakers from upstairs to the man cave while the man is trying to watch his sports channel! Haha.DLCollinsVersion: 15.120.23

Still amazedHad Spotify for years now and they constantly give me new suggestions for things to listen to that get me interested. So it went from all the old music from when I was younger to heavy music during that stupid year to podcasts at the moment. Ask me next year and I am sure that adventure has moved on to something else. Thank you guys for getting me through my day-and years, that is. Keep me alive. Spotify became my go to friend. Stefan.GyakhVersion: 27.0.1

Totally useless!This app works only when it feels like working. It fades in and out on most music, and seldom does Sirius play for more than an hour without shutting down. Looks good from far, but it’s far from good..Brettskis123Version: 23.0.4

Love itWe’ve had our ap a little over 5 years and enjoy the choices we can get🙂.PickardvilleVersion: 27.0.1

MusiqueHow can I play from Ici Musique ?.Grand'mèreVersion: 27.0.1

Disappointed Rarely connects when it shouldWhy I paid good money for this speaker. Every penny was well spent for all of my Bose speakers..OkhozaVersion: 27.0.1

SonQuand jnouvre l appareil le son monte au bout ce qui fais un vacarme infernal à part ça tout es ok.BikersphilVersion: 27.0.1

Christmas musicGreat song and sounds..TR-KamloopsVersion: 27.0.1

Sound TouchWe now have 3 sound touch systems, sometimes a little finicky to get configured but good help available. Nice sound everyone is happy..LuapolusVersion: 27.0.1

SoundTouch 10Sound Touch 10 ; easy to install, great application! Good quality, great work Bose!.Vancity102Version: 27.0.1

Hard to scroll in a big libraryHard to scroll down a big library on your computer: lots of loading period everytime you reach the bottom of the screen. You could use shot cuts to each letter, like in itunes. Or navigating with album covers (10 x 6 album on the screen, not a single column) instead of a single column of titles... so long to reach the 500th album starting with a « z »!.Herville melmanVersion: 27.0.1

Love itEasy to use from your phone anywhere in the house great sound love the Bose system.PeaquaVersion: 27.0.1

My morning relaxing treat, plusOr else I get grumpy. Mood essential booster. Study mate. Office work background. Concentration guard.Dr. MigosVersion: 27.0.1

Sound touch 300This is awesome ! Thanks you.Tetchie JoyVersion: 27.0.1

A subsequent review. Much, much better nowIt’s Christmas Day 2021… It would appear that SoundTouch has solved some, if not many or all, of the problems that I spoke about in my previous BLAST INTO THE ETHER seen below. I do not use the SoundTouch app often. In preparation for Christmas, on the iPhone, there was no update to their system (as there has been in the past). On a fairly new iPad, the installation, update and connection only took about 3-5 (somewhat frustrating) minutes. Then my Bose Wave radio and separate Bose SoundTouch 20 speaker worked together. Wow! Wonders never cease! I wanted to be sure these two would work together, so I reconnected these two (radio and speaker) on the days leading up to Christmas multiple times. Reconnecting was almost instantaneous. Bose seems to have solved a lot of problems. I’m glad. I might start using these super expensive, beautiful sounding machines a lot more now that they actually work without a massive investment of time and frustration. Wow. They are actually working! Maybe somebody was listening. JimK I’ve been struggling with this stupid app for two years now. What a waste of time! I sincerely regret purchasing the Bose Wave Radio and the Bose Soundtouch 20 thinking that I could EASILY link the two together to fill two adjoining rooms (living & dining) with beautiful music. Can It happen? Yes, of course. Does it happen EASILY? Too infrequently, for my satisfaction. Often, in fact, more often than not, I struggle with these two units as I try to coordinate a single source of music across the two devices using Bluetooth. Often I am greeted with yet another request to “update” the system. If I am not updating the system, my iPad's music is transmitted to one of the devices, but not the other. Or, both devices are shown as playing, but I can only control the sound on one. Or, with both devices shown, the sound is locked and cannot be adjusted on either. The app is a disaster! And so, often, I bring in my little wee, battery powered Bluetooth speaker and listen to it. What a waste of my time and money. SoundTouch Developers: stop constantly updating the stupid app and do something to make it work... and work easily! ...work effortlessly! ...work the way people "think.".JimK, TorontoVersion: 27.0.1

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Bose SoundTouch Negative Reviews

Speaker good... software is SOOO frustratingSpeaker sound quality great. The software and daily use of this renders it absolutely useless. The app and firmware have to constantly be updated to work as advertised. It seams like every other time I try to connect to my speaker in the living room. It does not work. I have stop what I’m doing and spend what feels like 30 mins screwing with it to get it to work. I have to go through every speaker and app. Half the time I have to call a buddy over and use his time to get it working. Also, It’s another email password you have to remember. Which is a pain for friends that only come over once every 6 months and want to play their play list. I wish I had not bought this stuff. Just want to go back to plugging a wire in. At least that works every time without fail. I don’t like leaving negative reviews. But I bought this to have something cool to present every 2 or 3 months to show off and enjoy... without fail, this has disappointed me and disappointment is what comes to mind every time I see the word BOSE now... If this is the same system all WiFi speakers have... Stay away from them. Save your $ and quality speakers that don’t have the WiFi feature. It’s and expensive lesson to learn otherwise..RicksopinionVersion: 18.1.4

Love the Bose sound hate their tech /appLet me start by saying the Bose speakers are of high quality but that’s about all the positive feedback I can say about Bose. They are an antiquated sound company that has stopped innovating years ago and have been left far behind in innovating it’s software to work seamlessly with their own hardware. I wish I could say they are catching up and if you call Bose they will claim to have a “quality” software team. Unfortunately years of hoping and waiting for Bose to catch up with its competitors has left disappointed. They are not only not catching up but falling further and further behind the competition. This app is a great representation of malfunctioning and incompatibility. Rarely updated and when it is updated they are fixing bugs from 6 months to a year from when they are first reported. As for the app it rarely connects to the speaker even when streaming works and speaker is able to connect to the internet app always and I mean always gives an error stating speaker cannot be reached. Compliantly and utterly useless unless you reset wifi and spend 10 to 20 minutes every time to reset it..ElBarto247Version: 26.0.5

Pandora continually stops playingYes, it would be nice if more platforms were supported… That said, the platforms that are supported should work consistently. I have had an ongoing problem that I have reported multiple times where Pandora will play one song then the app freezes. I have to turn it off and turn it back on. It will then begin playing in the middle of the last song and if I don’t skip to the next song, it will freeze again. This will happen multiple times a day every day. It may then play five songs in a row just fine and freeze again. Sometimes, it will play for an hour or more before this starts. Then, I may go three or four days where it works just fine. Then, it will randomly start again. I’ve done everything from factory resets to creating new accounts from scratch. It has done this on multiple WiFi networks. If I use the speaker has Bluetooth, it’s just )so long as I’m within Bluetooth range). I have had this speaker for years and it worked flawlessly until about a year or so ago. I originally intended to buy more speakers and expand. I think I will have to start over and spend my money on Sonos instead..Rhythm112Version: 26.0.5

Fake reviews?There is no way thia app could possibly get 4.7 stars when myself and 2 others have the same problems repeated across the Internet involving Bose’ lack of technological reliability. Problems with this app and Bose products not functioning properly when networked is thoroughly documented on the Internet, if you know even basic search techniques. Basically the app has to be installed and reinstalled each time you use the wireless networking option of these surround systems. I have 3 thestre setups that sound amazing, one on each floor. Try using it to play all three in a group with the Sirius radio function within the app. IF and ONLY IF you get it to work, let it play for about 1+ hours. Every single time I do that, this app will not reconnect, and back to walking all three floors to manually shut down. Frustrating if you paid thousands for Bose systems throughout the house and there is no answer. All theatres, all phones, all routes, everything updated. No change. I regret not investing the $6k into Sonos instead of thinking that Bose might have fixed this within the year I had the system.. They are lacking in the networking department and this app is blatant proof. Get new staff, save the company. Your future depends on it..Hop6195Version: 18.1.4

Not worthy of BoseI love my Bose radio, but this app is absolute crap. When I stream an Internet radio station through it, the signal drops every 3-4 months for pockets of about 20 seconds at a time, while the label on the radio says "loading." The problem is not my Internet connection; I know that, because for years I have streamed the same station on my laptop, and I never had to deal with interruptions. Also... when I use the notebook version of the app, it often says, for no obvious reason, that my iTunes library isn't available, and the only solution is to shut down the app, shut down iTunes, and restart both. (And even then, sometimes the situation isn't resolved until I install whatever SoundTouch update just became available -- it seems every day there is a new one, as constant nagging messages remind me). Lastly, the app does not let you stream podcasts, which is a sad limitation for this type of app. If you want to listen to a podcast, you have to download it on your notebook or PC (not your phone..), add it to an iTunes playlist, and stream it from your iTunes library (which by the way, won't refresh while the app is running). My 19-year-old nephew could have designed a better app..AskrycekVersion: 15.120.23

Frustrating and not very usefulConnection with my radio is slow and unresponsive, although improved over earlier versions. Browsing music through my NAS library sometimes works, sometimes slowly, sometimes not at all. Completely random, as far as I can tell, and unrelated to my home network status. The library search function is a joke - as near as I can tell when searching capitalization has to be exactly as in the album, artist or track name, and can only search from the beginning of those fields (e.g. when searching for “Can’t Buy Me Love” you must search for Can’t Buy Me Love - the terms “love” or “Buy Me” for example will return NO RESULTS). Added functionality of being able to switch to Radio receiver and presets would be nice; why is this not present already? Intuitively it should be there. I cannot fathom how this app gets almost 5 stars as an average. I literally hate this app and only use it because I really have no choice if I want to be able to use all the smart functions of the radio. Fix it..KittisethVersion: 20.0.3

Extremely unreliableI give this two stars only because it’s a good concept, but unless you enjoy your music turning off and on randomly and constantly having to power cycle the speakers and reset your WiFi, don’t bother with this system. Sadly if you’re reading this you’ve probably already bought the speakers. If you can still return them, do it. My husband thought for the longest time that my problems were user error but now he’s witnessed it too. Most commonly the speakers will just quit playing but sometimes they’re more creative. One speaker out of six might randomly switch to another station. A speaker may be playing but not know that it is, so you can’t adjust the volume. The most fun is when a speaker that was not playing decides to come on with whatever you were listening to last... invariably it’s Muse coming on in the nursery while the baby is napping. We’ve used this in three houses now so it’s not our internet that’s the problem. I’m about ready to toss the whole thing out the window..MyrewynVersion: 21.0.7

Very little support for products purchased five years agoI spent a lot of money on SoundTouch speakers. They don’t make them anymore now. I really don’t think that after 12+ years of being a Bose customer that I would buy another speaker from them again. That’s a lot of money to invest in a product but they don’t support very well. The app for the speakers is buggy always trying to search for the speaker when it was connected to minutes before. There has not been an update in over a year. It’s very disappointing and I just don’t feel another investment with this company would be a good one. When they work they sound great. I’ve called the company and they couldn’t give me any information about the app or whether or not they were going to update it, nothing. I just find that unacceptable for such a large investment. He did tell me I could buy a new speaker, that won’t happen. Do better Bose can I please before you lose customers.Kim loves R+Version: 27.0.1

Unrealiable app - poor interface and frequent crashesBose SoundTouch ecosystem has been overall a very disappointing and gruelling experience. Not only will the app frequently crash (either on OSX or iOS) but the much touted PLAY ALL function that is supposed to allow seamless multi speaker playback simply does not work reliably causing the need to frequently restart speakers, routers and iOS device. Further the soundtouch app seems to interfere with the wifi management on iOS as opening will sometimes cause the iOS device to lose its wifi connectivity causing multiple error messages within the app. Bose support is generally not reachable and when they are they also tend to be quite defensive and try to push back the blame on the user system rather than really help to solve the problem. For reference I recommend potential soundtouch system buyers to first check the Bose community forum under the “Play All” key words - very educational reading on the actual performance of the system and how Bose handles consumer support....SBLY76Version: 18.1.4

Refusal to add source switchingAfter years, literally years- at least 2, of complaints by customers to be able to switch sources via the app, Bose still won’t implement such a change. So for instance if you play something through AirPlay or Bluetooth, then switch to watch a movie, you can’t hear anything unless and only if you have their remote. If you lose the remote you are stuck with the AirPlay or Bluetooth source unless you buy their $50 remote. And while you can program a universal remote to control basic functions, source switching is not a function available for universal remotes. This appears to be a pattern by bose. After they announced they would add AirPlay 2 to the SoundTouch, they took 3 years, yes THREE years, to finally release an update for it. No concern for customers after they’ve spent hundreds or thousands of dollars on their products. I own a lot of Bose products but now when shopping for new audio equipment I literally scroll past anything Bose..BalsbiVersion: 25.0.4

New stability fix a (continued) dudIf I could unwind 5 Years I would not buy Bose. At that time we bought a SoundTouch 20 for our small house. Routinely buggy interface but good quality sound. Moved to a bigger home a couple years back and decided we wanted synchronized radio & music as we moved between kitchen & living / dining areas. We stayed in the Bose family as it seemed unlikely we could easily integrate a different device. Bought a Soundtouch 10 for the kitchen. Oops. A typical session involves restarts of one or both devices, exit & re-entry of i6-based app, and surrender to use of one device to eliminate unsynced delays of maybe half to a full second. The iPad app seems to work a bit better for some reason though all are connected to a seemingly strong Wi-Fi signal. Sometimes I lose control of one device & sometimes both. The 10 drops out for 5 seconds every 15 to 40 minutes for no apparent reason. If I use the handheld for volume it seems the app gives up and only a restart allows volume control from the app. Very friendly tech support people have walked me through the a purge & reprogram process (about 30 minutes). I was able to regain intermittent control (described above) after I’d lost it completely when the 20 spontaneously reconnected to an alternate wi-fi signal we’d run it through about a year back. I’m baffled that others report such clean success and envy their good fortune..Other IkeVersion: 17.170.82

Does not work well at allVery disappointed with the way this works, I should say not-work most of the time. First issue is that all the time the app needs an update and all the speakers need an update. This takes 20 minutes for each speaker, so should you decide to turn your music on for a dinner party, it will be cold by the time you are done doing this update procedure. I think I own 5 of these nose speakers for about 2 years now and I have updated them more than 30 times. This is really annoying because this seems to be my total user experience. The updates are not optional. You have to update before anything plays. Very often I just give up now because it just seems like Bose can never get their app to be sufficient quality that an update becomes “optional” Well, then when it is finally updated, sometimes it works , sometimes it does not. Depends on what settings got lost during the update (I have had to regroup the speaker groups a dozen times ). Depends on whatever else . Time of the day, weather? They are on a wired network so it has no Wi-Fi excuses. Speakers drop out regularly and it is not clear at all how to get back on to play It just seems this is designed to be single speaker Bluetooth setup. The “whole house audio “ concept is completely a pain in the neck. Unfortunately I invested in all these Bose speaker to just do that :(.NethersmurfVersion: 23.0.2

App is sub-par to productI have gotten so frustrated with this app and its connectivity issues that I was inclined to write a review hoping that someone at Bose actually sees and acts on its issues. Been a fan of Bose for many years and have several Bose products in the household because of their exceptional sound quality; however, the app is a constant failure - with the several timely firmware updates required often, you would think the issues would have been resolved, but nope, it seems like it’s something different each time. Connectivity is confusing and very temperamental, I can never know if I need to use wifi, bluetooth, airplay or aux (however I’m supposed to do that in wireless times) to connect and when it actually does connect, it’ll stop streaming mid-song where I need to restart the confusing connection process all over again - most times I don’t even bother and move on because it’s not worth the time..WajuKajuVersion: 25.0.4

Spruce gooseThis giant expense is a poor performer. I have spent hours trying to get a device to connect multiple times during the 3 years we have used this app and system. Finicky would be a generous description. Between the music getting dropped and speakers getting dropped, I am kept busy troubleshooting. Plan on an hour or two to reconnect a speaker. Believe me, I could write the book on the steps to connect and I usually have to try a dozen or more times before the equipment will work. I own at least one of each of the different devices- maybe thats the problem, I don’t know. Heaven forbid it happens during a gathering. After covid calms and we start having parties I will NOT be able to rely on SoundTouch. We have spent $1000s on Bose equipment- Is it too much to ask to just be able to turn on music? Can anyone tell me how to use the system without a network but without the app???? Address that Bose!!! Give me internet free contol.DrCSSMVersion: 26.0.5

Won’t connectI’m a networking engineer and have been battling this app for years. Go online and so has just about everyone else. Note that there are somehow 5 star reviews in here for people who clearly can’t get the app to work and the text in those reviews suggests a much lower rating. Weird. Anyway, I’ve tried multiple iOS devices over the years, repeatedly reset (to factory at times) the speakers and even the router (should NEVER have to even be tempted to do that), shut off my 5G network ... on and on. This Christmas we could only have music over Bluetooth in one room ... hardly the point of having a wireless system. I’m getting rid of all this stuff and moving to Sonos. My friends never have connectivity issues and if you go through the internet, you’ll find *everyone* has these problems with Bose. This is going to cost me a fortune, but I am done. Bose doesn’t even seem to care..Skis04Version: 26.0.5

You WILL be disappointedI actually worked for Bose for 18 years, and I can promise you, with absolute certainty, that the “software development team” there is a group of incompetent buffoons. I’ve had a whole bunch of these garbage SoundTouch devices for years now and not for 1 single day have they failed to disappoint. They also DO NOT care how disappointed customers are, which is why they fired the entire product support team (CFDT) a bunch of years ago and replaced them with a call center based in India. This is a company that has been in absolute decline for at least a decade, since Dr. Bose was healthy enough to be involved in running the company. He signed over 51% of the company to MIT because he KNEW how poorly it was being run by the woke imbeciles who took it over when his health started to fail. Yes, Bose and Bud Light are 100% on the same page, in case you didn’t know..MkeymontVersion: 27.0.1

Crappy AppAlthough speaker is working well, nice sound quality, the App is the crappiest have seen from a major company. Doesn’t work 90% of the time and I see same comments for the past 2 years. What is going on Bose? This is almost 2021. Don’t tell us you can’t fix that problem unless you really don’t care..M MarcogVersion: 26.0.5

Internet radio missingWhy did Bose delete internet radio! This is the reason why I bought the system and you did this without warning and cause frustration for me..Disappointed Bose customerVersion: 20.0.3

Not working since latest updateSince the last update Sirius xm doesn’t work. Doesn’t find my iTunes library. The update deleted all my presets. Completely useless app..Kozmo6Version: 23.0.4

AppThe app no longer works on my iPad mini 9.3.5.since your last update. The app opens than closes right away.Please fix this problem..43mjlVersion: 21.0.4

App won’t play Sirius XM on demandThere is a flaw in the App: I can stream Sirius XM, but the on-demand service does not work, and I receive an errormessage..Prof47Version: 20.0.3

DisappointedBought 3 SoundTouch speakers set with the promise of AirPlay 2 support. Almost 3 years and still no AirPlay 2. What a letdown. SoundTouch (ST) owners are also forgotten because Bose released new app that doesn’t support ST products.._ifteVersion: 22.0.2

FrustratingMy speakers don’t work in harmony anymore seems like it’s getting worse. And please add airplay 2 as promised 2 years ago.Maes33Version: 22.0.2

Needs a update it’s been 2 years lolThere are a lot of bugs and I mean a lot like it’s crazy how many but that isn’t my main issue, the main issue/problem I have with this app is the connectivity you connect your sound bar to the app or speaker and once it’s connected after the long and painful process it sounds great but every week to sometimes 2 it will delete everything (what I mean by delete everything is that whenever your logged in and set up you will be able to play music for a while but it will remove your soundbar/speaker and the process doesn’t always work)and you will have to reinstall or reset your speaker and the app to do the process again which is long and painful. It would be a great app if you guys would please update it and fix the countless numbers of bugs and the connectivity issues that seem to have a lot of people struggling with. Thanks and please do something it’s been 2 years cmon now..Anonymous*_*/Version: 27.0.1

Abysmal99.99% of the time this app cannot find the sound bar. Meanwhile the soundbar plays music over the same wifi network. Can’t believe such basic programming skills cannot be found at Bose. Will never buy any of their products again.Anonymous_77777Version: 27.0.1

Sound touchI have the same problem the app tells me it can’t find my soundbar 300 and I’m using the speaker already. The app is useless right now….it worked before when I got the speaker 5 years ago 😡.Schulz'yVersion: 27.0.1

It’s worse and worseI have three speakers and love the sound of them! That is if the app manages to play anything. I have updated everything and still now it doesn’t want me to add channels to the convenient buttons on the top! It only can find one speaker from within Spotify. I have all three on the same network and logged in. It would be great if you could make this work like it did 8 or so years ago…..Ci247Version: 27.0.1

DisappointedFirst sound is amazing however using it is near impossible and so not user friendly.TinainkVersion: 27.0.1

App never works!!The absolute worst app I’ve ever used!! It never finds my speakers and can never connect with my wifi. When I had to reset my SoundTouch system and use the app to set up my speakers it never works!! Bose you need to do better and make things less complicated for people! I should be able to just plug and play!!.100%LessComplicatedVersion: 27.0.1

Horrible app and speakerApp is horrible, it takes forever to even connect the speaker and when it does connect, it doesn’t play..Kg023337Version: 27.0.1

Changement de paysJ’ai changé de pays et SoundTouch ne fonctionne pas? L’amplificateur n’est pas reconnu? Solutions?.Dave PqVersion: 27.0.1

Not so reliable appThe first version was really great since it change configuration. Some device get out of sync. It take long to reset the all thing. It’s really frustrating. The concept is genius but the application is poor!.Jonny snowVersion: 27.0.1

So useless!The app is super glitchy. Most of the time it says it can’t find my speaker. But even if I can connect it to my home wifi, nothing will play through the app or using the presets on the remote or on the speaker itself. The only way I can play music is to connect via bluetooth. But if all I wanted was a Bluetooth speaker, I wouldn’t have paid for a Bose SoundTouch! Bose fancies itself a high end product. NOT!!.Shasta613Version: 27.0.1

Bose: focus on sound. Apps is not your businessHow come Bose CMO or CDO accept to see such an App represent your strong brand. This is not the standard that the company should operate under..HrjfkjjVersion: 27.0.1

As others have said. App BARELY worksPay 1000.00 for a speaker. Get a crappy app for free. Speaker goes offline, WPS, network setup is a ballet of idiotic levels. Instead of direct settings, you must go out, come back, greyed out continue, then simply go out, get your magic decoder ring, enter the random digits, reset your network passwords, pray for rain then go back in. It’s not shocking I’m seeing more negative Bose reviews. Do better..DeadRabidsVersion: 27.0.1

Constantly looking for speakerApp is useless. It is constantly looking for the speakers. After a few minutes it finds them but if you quit the app and try using it a few minutes later it’s the same old searching for speaker..Jonh001Version: 27.0.1

App cannot connect speaker to my SoundTouch accountI have Wave SoundTouch 4 system. Tried adding it to my Sound Touch account through the app. Wasted 6 months and hours of wait and talking to Bose customer support. No much help from Bose customer support either - just trial and error. I couldn’t add and Bose asking 140$ for their technician to look at. I was talking over the phone with Bose Customer Support and also simultaneously chatting on customer support messenger. For a given question, the customer support guy on the phone says a different reason than the guy I’m messaging with. They have no clue all they do is read the manual and parrot it out BOSE is NOT what it used to be. Sound quality from Apple’s ORIGINAL HOMEPOD is “million times” better than Bose Wave Sound Touch 4. Bass on Bose is terrible. Will never ever buy a BOSE product.BoseMikVersion: 27.0.1

Please an updateWe need update immediately i have 3 bose and it doesn’t work anymore.FbfblackVersion: 27.0.1

Fonctions manquantesCette application serait vraiment plus utile s’il était possible d’y régler les basses et les aigus au lieu d’avoir à le faire manuellement en utilisant des touches non conviviales sur la télécommande..DallanoeVersion: 27.0.1

Doesn’t workHonestly one of the worst apps. It hardly ever works. We have 2 speakers connected to the app and it is constantly kicking the speakers off and not connecting. In fact one won’t even connect again. Also the music never plays from here. We have resorted to using the single working speaker and running it off of Spotify instead of this app. Pretty disappointed in the app especially for how expensive the speakers are..EdakkkkVersion: 27.0.1

Can’t find my speakerThis app used to work great but after the update last year stopped working. Can’t connect to my sound bar my sound bar is connected to the internet and working good but the app can’t find it is very disappointing and after one year and they still didn’t fix the problem. If I can give zero stars I would do that..Abu-malikVersion: 27.0.1

So buggy!Drops my speakers constantly lately. Adding them again is painful and clunky and the next day another one is gone. Also, why not remember the last group used so I don’t have to do it every time. I own six of these speakers because I love the sound they produce. (Got the first one in 2015!) Do better with the overall experience please! You’ve been at this a long time, why isn’t it better and stable by now?.InukpuckVersion: 27.0.1

Apps just do not workApps got downloaded and is asking me to connect to Wifi I do but it just won’t connect saying that Bose is having problems tried for many days still the same.Yann--ickVersion: 27.0.1

Volume adjusting on its own and group settingAt the basic level, I have two speakers setup and the volume controls are malfunctioning. Goes up and down on its own. I just paired the devices. Second, I wish it could make its own custom groups and not just left/right pairs (which can't be individually controlled after pairing)..BarneythedogzzVersion: 27.0.1

PLEASE FIX THE APP!Every time I open the app it says trying to find your speaker….. My soundtouch is already playing streaming services i added initially when I set up my soundtouch 30….. is there no updates available? C’mon now..1027 MikeVersion: 27.0.1

Awful Keeps losing connectionsSeems with each update? One needs to reconnect all devices. They need to fire their app designers and hire folks that are competent.Better appmanVersion: 27.0.1

Bose soundtouch AppThis App is seriously provoking major frustration. I can play using bluetooth but the Speaker keeps disconnecting from WiFi and trying to get it to connect again takes super-human patience. So far today I have tried 10 times. So very annoying. My iPhone plays ok, my iPad and laptop do not. And then it will switch it all up. Dislike, annoying,.Painter-girlVersion: 27.0.1

Buggy and eraticVolume can go wild. From normal to full blast in seconds without touching anything. Only happens on spotify. Other times, no matter what track I want to hear, something else will start playing. Buggy and erratic. App is upto date. Speakers are upto date. Doesn't seem to get any better.Duke of suffolkVersion: 27.0.1

Problème de connectivitéLorsque ça fonctionne, c’est super. Par contre, connection intermittente, la musique s’arrête de jouer régulièrement et revient 30 secondes plus tard ou Message que l’application ne trouve pas le SoundTouch 10 ou Message de problème Wi-Fi. J’ai recommencé la connection au WI-FI 3 jours consécutifs la semaine dernière et même résultat. Les mises à jour du speaker sont toutes faites… Bose, une nouvelle mise à jour svp? 🤔.ADKI87Version: 27.0.1

TuneIn integration unworkableThis app cannot get it together with TuneIn. Finds an internet station that streams fine from the TuneIn app but sound touch says Error 4501 (Apollo 11, anyone?) and hmmm that didn’t work- please try again. As if that makes it work. Multiple feedback entries over the past few years but no improvement in this app. Sure the system sounds great but don’t toss out your CD’s..MnajdraVersion: 27.0.1

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What do you think Bose SoundTouch ios app? Can you share your thoughts and app experiences with other peoples?