Premium Parking Customer Service

Premium Parking Positive Reviews

Great Parking AppThis app is so easy to set up and figure out how to use. After arriving to a parking lot and seeing the informative signs to easily pay for parking was nice. Then being able to use my Apple Pay to pay for my session made the whole transaction seem less. As I searched for other lots it was very nice to see a picture of what the lot looked like to determine if I could fit or not. Overall it is an amazing app and the option to prepay for parking at a later date is so cool, just set and forget about it..HuntsnutsVersion: 2.24.0

Works very well for me...I have been parking with Premium one day per week for the past 12 weeks and it has been a very good experience for me. I use the app which works great and I utilize the Early Bird parking. I also use a credit card for the charges. When the time I’ve paid for is nearing expiration, I receive a text message notifying me and offering to add more time if needed. It is very easy, simple, and consistently works well for me. I’ve only had one problem, which is one day the early bird option was not setting the time correctly (only gave 2 or 3 hours for the early bird price), I secured it anyway and then called them. The girl I spoke with was very pleasant and knowledgeable and explained they were having a glitch in the system and corrected my end time immediately. I was then able to open the app and could see that the time had been adjusted. I will never hesitate to use Premium; my two cents....Christina_-Version: 2.28.1

Getting a hold of themNew Review: I appreciate the company reaching out and refunding the purchase Old Review: I was in Louisiana the week of Thanksgiving and accidentally purchased parking at two spots at the same exact time (That’s on me) I contacted their customer service support immediately over chat, no one answered until three hours later because I had left a bad review on the survey. When I was called about it they stated that they could not give me a refund because I had to use Apple Pay on the app, and then I had to fill out a form to receive my refund. I filled out the form, they were supposed to reach out back to me within 10 days, it’s been a month and a half. I contacted them last week and someone said on the phone that they would put a note on my account so I would be called back. I have yet to be called back..Vee. xVersion: 2.19.4

Some changes would make this app AMAZINGI have to use this app because my university has it for our parking garage and spots that don’t require a permit. It’s super easy to use sends you reminders for your parking. The only thing truly frustrating is that you can only add time in hour increments. Sometimes I only need to add like 20 minutes because class is running over and I need to sprint to my car to make it. Paying for an entire hour is insane I’d rather risk getting a ticket. Also sometimes classes end early. So I’ll have paid for two hours and only used maybe 30/45 minutes. And there’s no way to change it or get a refund for the time I’m not using. I spend so much money on this app it would be better if it didn’t take advantage of struggling students just trying to make it to class..Jellybelly4444Version: 2.28.5

ConvenientThe app makes things super easy and quick! Especially after you’ve registered the plate, it’s all set for when you need it again. Offers easy parking, along a broad stretch of the riverfront which extends the length of the quarter which allows you to find a spot closest to your destination. I would recommend for occasional short term parking (1-3 hrs) Prices seem fair but i don’t know if they fluctuate depending on holidays, events, or simply by demand… my best guess would be yeah it’s likely that it does?.J.a.m.1987Version: 2.28.7

P149 parking lot Fr Qu New OrleansI like the location of the lot however, during COVID-19 Pandemic, the rates are outrageous. The monthly subscription rates are way too expensive in general since there are always spots in this lot. If Premium Parking would offer monthly parking spots in this garage to FrQu residents at a reasonable rate of say, $200/mo I would buy one and pay monthly. That money would be better than noting and the garage right next door offers monthly parking for way less than your asvertised mo. rates. Also, the $6/day parking listed on the sign, using that rate equals $180/mo. Clearly, Premium Parking can afford to offer that as a monthly rate especially for residents. Please consider and contact me if you will do that rate. Jenn.Jenn Treadway52Version: 2.19.4

Easy parkingI do not live in Seattle, and I hate trying to find parking there. Premium makes my life so much easier… it makes parking simple. I can easily find parking and ai don’t have to get out of my car to pay. The app also notifies me if I’m almost out of time, so I can renew it from where I am. No having to interrupt your work day to go put money in the meter.. you can do it all simply from the app!.Kamaria MaeVersion: 2.24.0

Time SaverThis app is so convenient there’s no wasting time trying to find a parking meter or worrying about having exact change. Everything is right here and it’s easy to use for ppl like me who can get overwhelmed trying to figure out complicated devices. And I don’t even mind paying a little more for star parking. All around this is a perfect parking solution for me..Gigigirl2020Version: 2.28.1

Easy, convenientThe app is easy to use and convenient especially with the pandemic, it allows you to not have to touch any public buttons, you can pay for it on your phone! Also, another advantage of the app is you register your car through here and you don’t need to print or get a tag for the window, you are registered in the system for when you park!.4.Eva.DoryVersion: 2.18.1

Easy to use for multiple vehiclesWe have two cars in our family, and this app works beautifully. It remembers multiple license plate numbers, and credit cards. It’s nice to be able to park and pay while walking into the store. No more stopping at a pay machine and trying to remember your number or your license plate..LonosheaVersion: 2.26.0

Only 1 issueThe app works great for when you need to park in an unprotected lot in and around central business districts (or downtown areas) rates are good and they have lots of lots. The only real issue I have is the times up notification doesn’t go away until I open the app then it doesn’t tell me what the notification is for. Just annoying not a big deal..AdamTaylorAudioProductionsVersion: 2.19.2

Great option!This lot is convenient and inexpensive. Payment, once it is set up is pretty simple and convenient, too. The first time, I messed it up. I thought I paid and hadn’t. Once I figured it out, I just paid for the next 3 hours after we left. The second time was easier..Julie KatVersion: 2.28.1

ConvenientThese parking services and apps are convenient, just make sure if you have multiple cars on your app that you tap the right car or they will boot you and charge you $50 plus to remove even if you paid to park. Other then that, good service!!.SuzhiiVersion: 2.28.5

Incredibly user-friendlyThere are many parking lots and applications but this one is by far the easiest to use and most user-friendly. The fact that the app will remember my vehicle information and payment method is very convenient. Allowing me to enter and park at one of your locations with ease..Magic City ParkerVersion: 2.18.1

App works greatThe app works great. It's very easy to pay for my parking and there is a wonderful auto renew feature. I absolutely love that. I don't like how they won't allow you to park more than one of your vehicles at a time in the garage. If I pay the parking fee for three vehicles, I would like to be able to park all three vehicles. That's my only complaint. Everything else is spectacular..LuisaLu63Version: 2.19.4

So convenientSo convenient and easy to use no hassle takes stress away definitely recommend if you live in a place that requires finding a space to park or even if you just need it for when you go to events..SaharaJayJayVersion: 2.22.3

Great parking areas and FeaturesI have used this app for parking in the French Quarter of New Orleans for several years. I like the service as it lets you reserve places, and keeps your credit card safe from skimmers. I have never had a problem and would highly recommend this company.NOLA/AshevilleVersion: 2.0.1

Easy to use app, but notifications are annoyingLove how easy it is to use the app. The only issue I have is with notifications. Even after opting out of all notifications, I still get texts when I start parking, when time is almost up and when time ended - I opted out of all, I don’t want texts!.Frustrated 2019-01Version: 2.20.2

Simple and easy to use.As ease as park and pay. Location service allows it to know the site you park at and then it text you when you are close to being out of time..DrkWlfKnghtVersion: 2.25.0

Very convenientThe option to pay for parking while still seated in your car is convenient and much safer than standing in line at a booth. I recommend everyone use the app..Rach.Version: 2.28.5

For that, there is an app!You don’t have to go to a kiosk to pay with a convenient app the Premium Parking uses. It also helps to find you the best rate it’s also convenient to be able to leave and come back. Thanks PP!.CaroseiiiVersion: 2.28.4

Ready to use and cheaper rates!I usually spend on average 3-4 dollars less per hour of parking by using the super convenient app! Also I can get to my destination after parking quicker than standing at the machine or worse yet, in a line..NotMyGoodiesVersion: 2.20.3

Great appI’ve been able to use in multiple cities. Also allows for promo codes from restaurants which discount or even cover the entire cost of parking. You can also reserve and prepay for parking this way..Iplay88keysVersion: 2.20.2

Apples to Apples - No CompetitionThe features of the Premium Parking App are off the charts when compared to others. It’s really quite advanced. You can tell they put a lot of passion into their product. Well done!.Luvd1Version: 2.22.0

EasyHonestly don’t understand bad reviews. REALLY easy to pay through the app. And then you just show up to get your car before the time runs out or pay to add more time. What’s so hard about that? If you can’t grasp that, then you’re dumb..MauerhoVersion: 2.1.1

Does The JobDoes exactly what a parking app should, makes it convenient to find and pay for parking in a variety of areas. If you have an account it’s just a few taps and you’re done..KenkenishereVersion: 2.28.6

Simple and fast!After initial account set up I can park and be on my way with a few taps going to work downtown. Really like the option to start a parking timer if I’m not sure how long I’ll be in the office. Parking is super easy with this app..Mikenola9Version: 2.28.5

If you gotta pay this is the way.App is easy to use. You can add time from the app or the reminder text your time is running out. Nobody wants to pay to park but if you must this is the best app for it..SpyderX23Version: 2.28.2

Easy and convenientPremium parking is so easy to use. They save your information in the app so you don’t have to keep entering it every time like some of the other parking apps..BizDeeBizVersion: 2.28.1

Easy to useApp does what it was designed to do. Only thing that keeps it from being 5 stars would be to better able sort/filter monthly spend on parking. Otherwise no complaints!.Brother HaloVersion: 2.26.0

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Premium Parking Negative Reviews

Not happySo I’ve been using this app and parking spaces for quite a while now and until this month, I was happy. For some reason, unknown to me, my license plate was changed in the app and I paid in a spot, which costed around $17 for 1 hour. Gross, yes. But when you live where I do sometimes convenience is nice. However, I go to the spot with 20 or so minutes to spare and I have a boot. Thankfully the guy is on the lot and I ask him about the issue. I show him the app and it clearly says I have 20+ minutes left. He tells me that the license plate is incorrect. How? That’s news to me. I then ask him what I need to do to get the boot off my car. He says that all he can do is reduce the charge to $50 to get the boot off. As he can see, I paid for the parking and all the other information is correct (type of car, make, color). I’m not sure why this happened and maybe I should have double checked that the license plate was correct but I haven’t had any other issues in the past while using this app. I’m very disappointed because $50 plus the $17 I already paid is not chump change for me..CristianBVuVersion: 2.22.9

Glitchy? Or just a scam?Not sure if this is just a bad app or if it’s a full on scam… when I first downloaded and used the app I was delighted to see a “$7 for 4 hours” option—a great deal for an ideal parking location. However, when I went to check out the total (before tax) was inexplicably $14. Since we had already parked we went ahead and paid that amount, but no explanation was given as to the increased amount and there was no easy way to flag the issue to any sort of customer service. After that experience I avoided parking in their lots, but later found myself in a situation where a Premium Parking lot was the only option… imagine my surprise when, after paying their exorbitant fee, I received a “ticket” in the mail saying, based on pictures of my license plate, I had not paid for the parking. After spending WAY too much time figuring out how to contact customer service (contact information is not included in receipts, so you have to dig around online) I was told I had in fact paid, but I still had to pay a $15 convenience fee to cover costs for contesting their “ticket”. Their “customer service” agents wee unable or unwilling to provide any clarity into why the ticket was issued, how a private company was able to utilize license plate data to issue a ticket, or why someone who paid their fee must pay an additional fee to clear up the issue. I was told that a supervisor would call me back to address the issues but have yet to hear from them. All in all, avoid Premium Parking whenever you can..YaboiGod594Version: 2.27.0

Still a shamThis company is still a sham. Don't park where you see their sign if you plan on being an average person and coming back a few minutes late to your meter. Me and friends wanted to check out one store in the downtown New Orleans area. We didn't know exactly where the store was, so we spent a few extra minutes walking there and back. paid $25 to park for 30 minutes, came back a few minutes after to find their "enforcer" putting a boot on my car. Despite the sign five feet away from my car saying maximum charge for boot was $90, ended up paying $135 for some "flat rate" to compensate for "another car not being able to park there"(despite multiple other spaces being available in the lot). Also left my bank account with 2 weird charges which was very worrying, but thankfully everything came out even. Better to waste your time finding street parking than to waste your time AND money paying $155 to park for 45 minutes and get booted. There are people watching for you to be a minute late back to your car so they can boot it..Emily8373648Version: 2.0.5

Not satisfied at all.I’ve been using this app for a couple months now and I usually need to use an app for a while before reviewing. And I have to say the most important part is making a mistake with using the wrong card and not being able to fix it. I immediately tried to stop the parking session but there’s no way to do it. Also all the lots don’t have the same features. Example p296 and p346. P296 has a pay for however long your there so just start the timer and when finished stop the timer and your charged whatever time your there. P346 only has certain amounts of time. So I’m stuck paying with a personal card rather than using my business card. 1 star until this is resolved. Plus reaching someone to talk to is next to impossible. Negative stars if it was possible. The service is horrible..OmegaRacerVersion: 2.22.6

Complicated and inconvenientMy parking garage switched to this app recently. The only good thing about it is I don’t have to remember the space number I parked in. The app tracks your car license plate to record that you paid for parking. Which is a long and detailed process to set up. Not easy on the first day. It also complicates things when you borrow someone else’s car or need a rental for a few days while your car is being repaired. When you park and use the app it is also a long process. 6 clicks to get to payment. And it never works the first time. I run through all the selections and get a transaction error. Every single day. I have to close down the app and start again. Usually it works the second time through. Sometimes it’s the third time. Very inconvenient to use..Andy StephVersion: 2.25.0

ScammyWe parked at a lot run by Premium Parking. We dowloaded the app per the directions on the sign. We put our information in, set the time for two hours and went to dinner. Our dinner started to run long and we added another hour. A week later we get a bill that pretends to be a parking ticket saying we hadn’t paid and now owe $97 for what had been $32 worth of parking. The app shows our extension but not our initial purchase. We may end up paying this fee to avoid the bill going to collections but this is obviously an unethical business run by unethical people. We have “appealed” the bill as per its instructions. Note the use of the word “appeal” to make it seem like a municipal parking ticket and not a bill from a automated parking lot attendant. We will update this review when we get a response..Infrequent Reviewer 443Version: 2.23.3

Do not use this app.There is no reason for this app/ company to be rated so high. I’ve never seen such a scam in my life. The following list is just a few of the MANY issues I’ve had with the Premium Parking app and company as a whole. - purposeful neglect of emails and contact, specifically when the word dispute or appeal is used. The customer service is actually useless in that they will never return messages. -inability to extend parking past four hours, so even if you’re only in the area for five hours, you have to pay an absurd amount of money. You will either have to pay for 24 hours of parking, which is roughly $23 OR use the extend option and only be able to extend your parking to 19 hours… who needs that and wants to pay an additional $15 for only one more hour of parking?! - you better be out of that garage BEFORE your time ends. Why? Because the second your time expires, expect to have a $50 ticket in the mail. These are just three of SO many issues I have had with this app/ company. Please, if you value your bank accounts DO NOT USE THIS APP OR PARK IN AREAS WHERE THEY OPERATE!!!.Karlykay1213Version: 2.27.0

Tickets are costlyI have used premium parking in many locations over the past few years. While relatively convenient to use, the “ticket” for being late is pretty high. I was charged a $50 invoice fee on top of a $25 unpaid parking fee. This is after I paid $33 dollars in a nearly empty lot. It is true I was late to get to back to my car by almost an hour. All of my information is on the app which makes it simple to add on a little additional payment when you ran late. I don’t mind paying for the additional parking, however the fees are too high. I would recommend avoiding premium parking when you can..TuckM3Version: 2.28.3

ParkingEmployees should not have to pay to park at the same place they work even at a discounted rate. I never heard of paying to come to work especially at the times we are having now with Covid 19. We don’t even get the same hours of work as before the virus came about. We are already coming to this mall 40-50 miles away so with gas we are spending and parking expenses there goes half our check already and if you are working part time forget it. Somebody needs to change this immediately because I know I’m already looking to go to another mall like Danbury or Trumbull where parking is free. We’ve already lost customers because of it now the mall is starting to lose great workers too..TniveVersion: 2.19.1

Beware!At the recommendation of my Airbnb I downloaded this app and put $20 in the wallet. Unfortunately, we were not able to use the app due to issues with our car rental. When I called to get it reimbursed the person I spoke with knew absolutely nothing. Each time I asked a question she had to turn and repeat the question to someone else, wait for the answer and then repeat it to me with every question- very poor language skills as well as not being trained well for her position. I ended up emailing the company with the same request and did get a very quick response saying that the money was not refundable in any situation. DO NOT DOWNLOAD THIS APP!.No nickname needesVersion: 2.2.1

You might as well give your money to themThis entire company is a sham. They run the trucks that put the boots on your vehicle, then act coy about their relationship with them, saying they are merely contracted. Which is true, it’s just that the company is owned by the exact same people. They will bleed you of every cent. Their competitive pricing, based on the hours you need rather than what you would normally waste, is entirely a scam because the pricing tiers of certain hourly stay is still there. The app itself is responsive and works fine, but your literally putting money into a corrupt system meant to keep poor people poor.Dan HibikiVersion: 1.4.10

Failed to work.A once free parking area now has this service running it. It says on the signs that you are to pay before you walk away from your car or they will tow it. I spent 20 plus minutes trying to get this buggy piece of garbage app to work. It never did. While my family waited for me at the restaurant I was forced to try and call the company. Surprise, you go on hold forever. 40 minutes later I went on the web based version of the service and it worked. I should send them a bill for wasting my time..Sgt SatchVersion: 2.25.3

This company is a racket, should be illegalThey are so on top of parking at facilities where there is plenty of open parking just hoping to find someone who forgot to pay for parking. Well DON’t forget because they charge you 5 TIMES the original parking fees on top of an amount for parking which is one and a half times the normal daily rate for unpaid parking. I was charged $39 fee for parking for minutes because I forgot, when it would have been just $6 for the whole day which I paid. It’s just a money making scheme! Such a shame!.Dude2687542Version: 2.22.1

Stole a months fee will not refundTrying to cancel in the app doesn’t work Also they seem to have several login programs because when I attempt to login to every click here instead link in the app or the website I can’t login or reset my password. They say I don’t have an account even though hey still seem to be able to charge me. Even after trying to cancel my monthly subscription in the app and actually removing my payment method they charged my account. I called and the manager I spoke to was very rude, talked over me and basically said I was out of luck I am now stuck with two monthly parking contracts. It is absolutely unacceptable customer service to refuse a refund less than 24 hours of charging me on the first business day I still can’t access my account to protest. Do not do business with his company YOU HAVE BEEN WARNED!.Skydiver Bob 1701 1980Version: 1.3.32

InconvenienceThe prices are way too expensive. The booting is unnecessary especially since people do forget to pay. Or run out of time when they do not notice because they work in the mall they don’t have time to pull their phone out to pay. The hours go from 8 hours then 24 hours there is no in between. The employees in the mall don’t have a set in and out time. And the monthly pass of $120 is outrageous. It’s an inconvenience. It was perfectly fine how it was. $10 a day..Bubula33Version: 2.20.3

Horrible AppThis app is probably one of the worst parking payment apps I’ve ever used. First, it kept timing out when attempting to create a login, then once I finally got the app to let me create an account (approximately 5 minutes), it continuously crashed while attempting to choose the ST (another 3-4 minutes), then it finally let me in and pick my hours and complete my purchase. I’m so mad the lot I had to park in today switched from ParkMobile to this app. ParkMobile is FAR superior to this app..Heatherduck13Version: 2.28.1

No Notification Upon Failed TransactionIn the app, I selected my location and hit pay. It said $27. I hit yes. It said I had 6 hours. I come back 3 hours later, and my car is booted. I also discover that the charge never hit my bank account. I did not receive any notification of a failed charge and had to pay $50 to get the boot off. I will likely not use this service again. If I have to, I’m paying via text and checking my bank account before leaving..DB9000!!!Version: 2.22.8

Garbage for reserving you have to use the crappy siteThis app does only one thing and that is allows you to pay. You cannot reserve spots or see lots despite the large button indicating you can. You have to head over to the worse website to do it which is the least mobile friendly garbage in existence. I only use this as a necessity. If there were ANY other option I’d nab it in a heartbeat..CrowlrxVersion: 2.22.6

BEWARE!!!They do their best to scam you. Parked in a garage and stayed one minute past the time. Thought I wouldn’t be able to exit the garage, to add time I have to pay $15 minimum, the garage let me exit and the Wham! I got hit with a $90 parking ticket. I appealed and the appeal process took so long and of course they denied the appeal and said I owed and extra $50 (so total $130) because I appealed instead of paying the ticket on time and so now I have “late payment fees”. This company is ridiculous and a scam. Please beware..TaojessyVersion: 2.23.3

Beware: my car was vandalized & everything stolen!Do NOT trust Premium Parking!! This company is horrible. I paid for overnight in a well-lit, covered parking garage with floors on upper levels (not visible from street level). I thought it was safe but my rental car was vandalized, & glass of windows smashed in. Vandals rummaged through my car & stole everything...even my snacks & drinks in a styrofoam cooler! When contacted, Premium Parking said: "Too Bad". I would give them 0 stars if possible. Worst experience ever. Now have thousands of dollars of repairs.Urban MomVersion: 1.3.29

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