Disney Magic Timer By Oral-B Customer Service

Disney Magic Timer by Oral-B Positive Reviews

The bestThis game helps you know how long to brush your teeth and when to stop and you can even have reminders so you know when to brush your teeth and it’s I wouldn’t use it for you grown-ups but it would be fun for your kids to enjoy brushing their teeth because it is so fun to see the to see thepicture that they get but I would recommend having an Oral-B toothbrush for it to be good but yeah so this is really fun game and once you get used to it, you’ll just be brushing two minutes every day and you can get I see some extra stickers sometimes and yeah, so I recommend this app to all of you people who have little kids who are not liking to brush your teeth to make it more fun for them and enjoyable for them to brush their teeth.You are right the bestVersion: 9.5.1

Suggestions for ImprovementWe love this app but there are just a few things that would make a huge difference in improvement. One thing is this app is not shareable between devices. For example, I have my phone and my husbands phone but we don’t have all the same characters because the apps are totally separate to our devices. It would be really nice to be able to share the account over multiple devices. Sometimes I might be out of town and it is so disappointing to my kids if I forget to hit the brush button for them because even though they brushed at home with dad it didn’t count toward their special “streak” reward on my phone. They LOVE the “streak” reward and getting “extra” stickers. Sometimes they brush and I have not been with them with the app and even if I change the calendar to give them credit for brushing it doesn’t keep their “streak” going. Other than those few things they absolutely love this app. They love the features in the background they can click on, the music, the stickers, the characters, the “streak” rewards and seeing their progress. It’s been great for our family in so many ways it would just be nice if they could make at minimum the account shareable over multiple devices at least for the parents’ sake. Thanks!.AmaliabelleVersion: 6.3.1

Needs improvement, but does the jobMy daughter is 2 and really loves this app. That being said, as an adult, there are definitely areas that need to be worked on. The sound is inconsistent, to put it simply. Most often, I have to go into the settings, turn the sound off and back on again, just to be able to hear it. And considering the noise is a huge part of the “reward,” to have to do it over and over is a bit frustrating. Even doing so, it drops out, a LOT. Also, my darling daughter who had no idea what Star Wars is, loves the Storm Trooper avatar. I paid the 99 cents but this only gives you the avatar. She has figured out the “AR mode” and fully expects there to be a Storm Trooper! We purchased Rey as well and her AR mode is also BB-8. Please please make our purchase more worthwhile and add more AR features!!! Otherwise this app is very effective and keeps my daughter interactive throughout brushing, which before was so difficult! So thank you developers because is has really helped for it's intended purpose: beautiful pearly whites for my munchkin!.CS0119Version: 6.2.0

Kids love it, but I’m disappointedFirst of all, let me say that my kids LOVE this app and it has made teeth brushing so much easier. HOWEVER, there are some big flaws with the app that I hope will be fixed. 1. It is REALLY difficult to scan products. I haven’t been able to get many products to scan, and a couple of the ones that did unlocked the wrong character (e.g., scanned a Belle toothbrush and unlocked Minnie). 2. The only ways to unlock new characters are to buy them for 0.99 or scan a product. This disappoints me because I feel like there should be a way for my kids to “earn” the characters after brushing their teeth consistently for a certain amount of time. I get around this by rewarding them with a new character myself after a set number of brushes, but I’m annoyed that I have to pay for it. 3. The app doesn’t work on my iPhone X. I can get picture but no sound. So I have to use my iPad. I really do love the concept of this app, but there are some huge issues with the execution..Rush'sVersion: 6.0.0

Sound problemsI’ve been using this app for about 2 years. I have an iPhone 8. I’ve gone through frustration because I thought they had Winnie the Pooh characters, problems with long load times and scanning issues in the past. Now with this new update, the character selection screen is a lot better. They’ve added a new screen that lets you see how many times your child has brushed in 7 days and also 30 days. That’s only useful if you’re using the timer every time they brush (which we do brush, but don’t necessarily use the timer each time). I’m also happy to report that the long load times have disappeared. I’m still frustrated over the poor scanning feature. I’ve been trying to scan Cinderella for almost a year and still can’t get her to come up. I’m not willing to pay to unlock a character if I have the toothbrush right in front of me. I’ve also noticed recently that the sound has disappeared. I have to go into my child’s profile, hit the brush button and then pause when they get to the timer. Magically it turns on, but they miss the sound from the little video that plays before the timer starts so sometimes we have to go back to it. Please fix these issues. I like the app enough to use it each time, but these small issues make it difficult for me to want to use it every time..MokiokiVersion: 6.2.0

When it works...Like many reviews said over the course of two years, this app is wonderful when it works. More than half the time, the music doesn’t work. I can usually get it back when I turn the setting on an off, but most of the time it won’t play sound from the cut screen or the brushing. I also just bought brand new Oral-B brushes whose characters are available in app, only to spend an hour of nothing but failed scans. Good thing their old toothbrushes still scan in the same setting, but it’s a moot point. There should be absolutely no reason why brand new toothbrushes will not scan. Pros: my kids brush for longer and more efficiently. They were cavity free, and I’m sure it’s got plenty to do with this app. Developers, please please PLEASE fix the issue with scanning and sound. Fix it in your next update, PLEASE. My kids would really like to brush with their new characters..NanaberriiVersion: 6.2.0

Great tool for kids, minor flawsLet me say that this app is amazing for getting me and my children to brush their teeth for at least two minutes. It doesn't matter how often I brush teeth it always seems like it's two minutes when it's only been 30 seconds. There are a few things they could fix, like it would be nice to have a user profile so that if you had to wipe your phone it would remember the stickers you had. And every once in a while the program does glitch and it will give you just a blank sticker instead of an actual sticker. Nonetheless I give it a full five stars because nobody else out there has an app that's as good as this one for brushing our teeth!!! Thanks!.AnmlkatVersion: 4.0.0

Needs bug fixesAt first this was a great incentive for my kids to brush their teeth- they still love it and get excited to use the timer. However, the toothbrush images almost never scan, so I have had to get images emailed from customer service multiple times to unlock the characters. Even more frustrating is that every time we use the timer it takes increasingly more tries to get the timer to work. The “sticker” is just a blue WiFi image for the first 4, 5, or more times my kids try to brush. If we are in a hurry we do not have time to try five or more times which leads to some tears or worse when they are disappointed not to get to use the timer. Also, lately I have to open the app, close it, then open it again for the sound to work. So many bugs and room for improvement. PLEASE make some updates!!.HgfbghVersion: 6.2.0

Great for brushing, one big flawOut 4yo doesn’t argue at toothbrush time anymore! App is easy to use, and he loves collecting the e-stickers in albums on the app. The music isn’t annoying. Babysitter downloaded it to her phone, too. One big flaw: We can’t scan my son’s Disney-branded toothbrush to “unlock” the character and it’s stickers. You pay more for the branded toothbrush heads, and using characters he likes — well, that was a big selling point for us. We’ve tried scanning his Dory toothbrush head a hundred times, following the instructions precisely, in different lighting, and the scan function just doesn’t work. Unless you want to pay extra AGAIN to unlock favorite character, don’t set up kid expectations that favorites will be available. Star Wars and Mickey/Minnie come free w app..Bookwurm10040Version: 5.1.0

App is okayI like the app! I really think it’s awesome it’s like perfect for my son it helps him brush better and longer but… when I use the app in the morning and then use it for the evening the same picture always shows up and sure enough it didn’t log his second round of brushing so therefore he only earns half of a star instead of a full star. It literally has happened like so many times. It’s a bit frustrating for both of us since he really like to get on streaks and then, “Surprise! Happy birthday!”…. the app didn’t count it. Isn’t it cute. Adorable in fact..RaeSauce2000Version: 6.3.1

There is no sound, but now I have it figured out!We have used this in the past and now my 5-year old wants to use it again. But there is not sound! Very frustrating troubleshooting it too! The instructions are not accurate. I’m ready to give up on it after trying off and on for a couple of months. Please correct the problems and let us know when it will start working again. —————— That was my original review. But yesterday my daughter said the sound was working! But then last night it wasn’t working again. Then I realized that my ringer was off and earlier that day I had my ringer on! So I turned my ringer back on and now the sound is up and running again. So TURN YOUR RINGER ON AND YOU WILL HAVE SOUND..Jen.family10Version: 6.2.2

Trying to restore purchases does nothingIs there supposed to be sound? Because there is no sound at all but I noticed the music on/off button. I just got the update thinking that would bring on the sound but it didn’t so I thought maybe deleting and redownloading would reset to bring on the sound, still it didn’t. But now there is no history of the character or the streak or even my kid. I tried clicking restore purchase but it did absolutely nothing at all whatsoever. But then I realized there is no way to “sign in” so naturally meaning nothing was saved. Can you make a way to sign in so we can keep our kids history if the ap gets deleted.HellothedoorsVersion: 7.0.2.0

Love the app but products won’t scanKids are obsessed with the app and earning their stickers. It definitely helps them brush longer and even got us buying Oral B products so they can unlock new sticker albums. However, we can’t get the app to recognize/scan the products to unlock the albums. Kids and parents are both frustrated, we’ve tried everything. I even checked on the Disney website that the images (Nemo & Dory) are still supported by app and they are. Also app failed to open 1 night and we’ve only been using it a few weeks. I was scared we would lose all stickers but thankfully it finally loaded after about 5 reboots. Please fix these glitches bc it really is great to get kids (and adults!) brushing longer and buying your products..SuysvwjsbsbVersion: 4.0.6

Love it but Needs some workMy daughters love this app but there are a few things that need to be fixed. For one, my daughters keep creating new profiles that I have to delete. Two, in deleting the new profiles, I accidentally deleted one of their profiles because there is no confirmation for delete and there were tears. Many, many tears. She now has to start over after collecting 2 1/2 months worth of stickers to her account. Three, please make the profiles shareable between devices. It would make it so much easier when one phone is out of battery to be able to just use another device and not have to wait for a charge..DisneypapillonVersion: 6.3.1

Works Ok, till you try to scan a new product.This app comes with access to two characters, BB-8 and Mickey Mouse. It has worked great to cut down on the drama around brushing teeth (I have a 5 year old)... until last night, that is. I bought two new Oral B products online, the stages power electric tooth brush and a battery powered one for travel (we have a trip coming up). My son was VERY excited to scan them and get access to new characters. Well, the power toothbrush won’t scan (it is Nemo) and we’ve tried at least 20 times. The battery powered brush we got was BB-8 (I bought it online and didn’t get to pick the character) which also didn’t unlock any new characters because we already had access to BB-8. My son was devastated and refused to brush his teeth. It was awesome..HobnkobVersion: 4.0.5

Music GlitchMy daughter has been using this app for awhile now and before the most recent update I gladly would have given this app a 5 star rating. After the update however I'm being generous with 3 stars. I guess you could call it a combined average between my current opinion and original opinion. Since the most recent update whether she is using her Ariel toothbrush or Dory toothbrush we are only hearing sounds from, what I can only assume, Star Wars? Before as she was brushing it would play cute melodies from the movie connected with the toothbrush she was using. Now she doesn't even want to use the timer app half the time because she doesn't want to hear the noises. Hopefully this can be corrected soon because we really miss the music..MamaDee💓Version: 4.0.0

A Amazing appFor this app I use it on my iPad and it was the best because even though I would never do it it would make me feel like it would be fine stuff so this app I would really recommend for your little kids or adults even you too so I really recommend this app so that’s why I gave it a five star because it’s a really good app I really liked it because you can choose your own characters but usually most of them you have to buy them which I didn’t write but it was fine and I use on my iPad but now I am using on my phone I have.Abby RiosVersion: 6.3.1

Do not listen to bad reviews here is whyI am a kid and even I figured out how to use this app. If the toothbrush isn’t working, then scan the toothpaste that it comes with. It may take a few seconds, but I promise you it will work. My mom couldn’t get it to work for my little brother. I looked closely and noticed that there was a picture of two toothbrushes and a picture of a toothpaste. I tried scanning the toothpaste and it worked. After my mom finished brushing her teeth, she scanned the toothpaste and it worked! (You scan the character on the toothpaste) If you watch the Eh Bee Family, you made right life choices!!!!😊.Lolirock fanVersion: 4.10.0

Worked great, but now it’s buggyMy daughter loves this but after the last few updates, it’s full of bugs. We get the same picture reveal each time, day after day. We even bought new characters in case we’d seen all the stickers but even then we still get the same reveal over and over. Sometimes we randomly get a pixelated WiFi symbol and timer icon in the reveal which is clearly a glitch. Also the sound doesn’t work. I’ve tried restarting the app but no luck. I can only get it to come on by going into the sound setting within the app and turning off then back on every time we use the app. Please fix! We’d love to continue using and haven’t found any other app that compares..Jessness3Version: 6.2.0

Amazing for autismI’m an autistic adult and I got this app to help me understand how long I need to brush my teeth for. With all my sensory issues brushing my teeth is a big problem so at least I have something else to focus on then “I really hate how this feels.” I love cute looking things that this is exactly it. One thing I do wish was added was a section on flossing teeth and using mouthwash. I’m new to flossing and I understand how to do it and how long I should be doing it for. If you all could create a section for other teeth care, this app would be my absolute favorite (:.Emma BanksworthVersion: 6.3.1

Almost MagicalMy kid loves this app and everyone show it to is amazed at how kids will brush for 2 mins straight thanks to this engaging concept. Here are some ways I hope it improves. Scrap AR functionality. It’s just ok. Also, not many people will go to their tooth brushing app to play with this feature. Your resources are better off elsewhere like: - Adding more characters. Where is Moana?? It’s one of Disney’s most successful films ever… - Add more stickers. I can see this app getting the boot once a kid collects all the stickers they’re interested in. - Improve the scanning feature that unlocks new characters. Ironically, this feature is so janky and only intermittently works that it’s like pulling teeth. - More music. Different characters could have different songs that play. It would create more engagement. - Frozen has 200 stickers. Swiping endlessly to get to the stickers at the end of the sticker book is insanely cumbersome. Best of luck with the updates and thanks for considering my feedback!.500DaysOfEdwardVersion: 9.5.1

Great concept but gets annoyingThe goal of the app is great and worth putting up with the incessant requests to leave feedback. It encourages 2mins of brushing which is all that really matters. However, many of the ‘two times per day’ rewards don’t show up (I.e. only half a star) causing my kids to feel let down or disappointed by their efforts. Fortunately recent fixed resolved the ‘pictures not showing in the background’ and the need to manually start the background music have been resolved. Hopefully, they’ll also remove the request to rate the app after every brush. Bottom line, use it to get the kids to brush a full 2 mins but be prepared for the app not to reward some successes..MovielinesVersion: 6.2.2

AMAZING!Hi! This is Bacon Man news! I have something to tell about this app. I use this everyday and it helps my breath and makes the teeth healthier. No ads. Try it! Years of stickers, it just is great for kids. I’m mean I’m so happy, but this is great app to share, learn, and much more. I have had years of stickers, characters, such an amazing expiration with Oral-B Magic Timer. You should try it. No joke! You can also get cheep toothbrushes from Oral-B and Could also scan it. If there’s trouble with scan cam, contact Oral-B and it will be fixed. Well, that was Bacon Man’s news today! Good day!.Bacon Man NewsVersion: 4.0.7

I wanted to love this appI started to give the app 2 stars but then I realized, it does make my kid brush her teeth, so I’ll give 3. Nonetheless, she didn’t even use this app for 5 days and pictures started duplicating. I starting to feel bad for her because she was enjoying it so much, so I bought her the Frozen package for $3.99 vs purchasing a toothbrush or toothpaste we don’t need yet. She has used Anna once, Elsa once and Olaf once, each one was the same picture. And not even a cute picture. It’s a silhouette of a deer and it says “I grew up in nature”. She is now not looking forward to using it because she assumes it’s just going to be the same picture and it’s no longer exciting. Very disappointed..Brittneyy92Version: 6.1.0

Absolutely love it 💖I decided to download this app for free to making brushing more fun. Each time I complete a 2 minute brushing session, I earn a new sticker, and I can also earn achievements for a good brushing. I always brush twice a day for 2 minutes with this magic timer app and my favorites are Rapunzel, Belle, Cinderella, Ariel, and Jasmine, can you add Snow White and Aurora to the princess collection? And I also want It’s a small world characters, stickers and brushing session please. Can you make those brushing products? Thanks..The grizzzzVersion: 6.3.1

This is amazingI have been brushing for about 3 mounts now with the app and absolutely love it. I would also really appreciate it if they put one of my favorite characters, Pocahontas! Otherwise it is probably one of my fave apps on my I-pad. But there is one issue, I scanned my Elsa toothbrush and it gave me Anna. The next time I scanned I got Olaf. After a few more cries and trying to scan it finally gave me Elsa. I love this app and it has improved my brushing. A big shout out the oral-b for making this! Besides the issue that I talked about this app is amazing!.Dimeind flowerVersion: 6.2.0

Latest update broke itUnhappy with last update. Like others have stated, the picture it uncovers is a timer with a wi-fi logo. My 4 yr old doesn’t like how it fails to create a picture while brushing, and now it seems you can’t even get a picture with any character in the app. Hopefully the next app update will fix this. Sooo much All of the stickers my child has earned aren’t there anymore. All we see is a timer with the Wifi logo. So, hopefully the next app update will be soon and will fix it!.Super daddy204Version: 6.0.0

Awesome!Ever since my son started using this app, his teeth got whiter and whiter every day!.Zhj0814Version: 9.5.1

Great appMy seven year old is now looking forward to brushing teeth.IshidonixVersion: 9.5.1

Love it!This app is pretty awesome I feel like if they could add points in game it would be even more fun. Like what if every time you brush your teeth you get some points and if you brush your teeth twice a day you get double points and maybe the points you could spend on your avatar or maybe real life items that they mail to you with help from a grown up. I think these would be some really cool features. The app is great I love you can get rewards from real life items. Overall I recommend.PiNeDaXVersion: 9.5.1

Magic Timer reviewThis app is great. It is very amazing. It helps kids learn how to brush their teeth..Nick3564326Version: 9.2.1

ProblemThe picture of Mickey changes to the same picture every time.Samantha honest smithVersion: 9.5.0

Sound doesn’t workMusic and sounds stopped working after one use. Reinstall app but still doesn’t work.Kubi4kaVersion: 9.3.1

My son loves itThank you so much 😊.CoresixxVersion: 9.2.1

Use this app my daughters teeth look so nice and shiny I recommend it❤️And please give it 5 stars.I c if girlVersion: 9.2.1

Great until sound stopped workingWe liked the app but recently the sound hasn’t worked on it. I uninstalled and reinstalled (which made me lose my characters we had) but the sound still doesn’t work..SweenutVersion: 9.2.1

My daughter after earning the stickersThey disappeared to 82 stickers.Good diceVersion: 9.2.1

GreatMy kids love the app, it helps make sure they brush long enough. I do wish there were more characters for them to choose from.ILoveMax08Version: 9.2.1

AmazingI had this app last year had tons of problems with it. The sound wouldn’t come on or the sound effects would not come on the music would play but nothing else would play or the sound effects would play and the music wouldn’t play. But since I got a new phone I downloaded this app on cloud and it has been working perfectly, my son who is three years old loves to brush his teeth every morning and night to see his pals Mickey and Minnie.BlairkayVersion: 9.2.0

Amazing!This app is genius ,makes my kid brush her teeth longer and so fun she loves the Ar mode and gets new stickers everyday!😄.12buckemyshoeVersion: 9.1.0

This is awesomeThis is the worst.DhrhfyrucyeugVersion: 9.0.0

Scan won’t workMy kids LOVE the timer and the choice of characters! However, I just bought new Oral B toothbrushes for them and they won’t scan. I’ve tried many times over many days in different light and it just won’t work..Jenry409Version: 9.1.0

Good🌟🌟🌟🌟Why do you have to pay to unlock some characters? Anyways, this app is amazing!!.Aubrie BelloVersion: 9.1.0

Kids love it; music annoying, won’t scanThe kids love it, but the latest update took away the option to turn off the annoying background music without also turning off the brushing music. Also, the scan function doesn’t work, so we can’t add new characters from oral b products..JRBATDRTGBPVersion: 9.1.0

Magic timerHi I’m Olivia, I am a kid and my brother and I both use this app. I really think that it motivates us to brush our teeth more often because us both were not doing very well with our teeth and I think we are a lot better now. I gave this app 4 stars because it has motivated me and my brother to keep our teeth cleaner! All tho I did give it 4 stars instead of 5 because sometimes it does not count when we brush our teeth:( anyways thank you very much for taking the time to read this….Socc99Version: 9.0.0

ReAlly good appMy brushing has gotten so much better since I downloaded this app.Frozencake111666Version: 9.0.0

Makes brushing teeth fun!Put my kids love this!!! We do it every time we brush their teeth and it’s fun to dance to the music while we all brush!.PeaachesVersion: 8.0.3

My daughter loves brushing her teeth!We brush our teeth together and she loves it, she even catches me when I don’t beat a full 2 minutes (what parent really brushes 2 minutes anymore?) but it makes a difference for us both and we have better habits, and doing it together! Thank you! We look forward to brushing our teeth every day 😄.FilfemVersion: 8.0.3

Hate that it works. It worksWould I love to not need Disney for my 3 year old to brush their teeth? Obviously. But I do..BengoDovVersion: 8.0.3

Please please PLEASE add apple watch support!!As an Disney fanatic and autistic college student it’s a bit awkward to have this app open beside me while I’m brushing but it does me absolute wonders. My teeth have never been cleaner and I’ve never been happier to get a fun sticker after my two minutes are up. I would absolutely love to see it as an apple watch app!! Thank you so much for this app it’s changed my life!!!.Ilovedisney1093Version: 7.0.2.0

Glitch with WoodyHello! This app is great! But we just paid for Woody and Buzz, and Buzz appears for both AR options (no Woody). How can we fix this?.CamlovesdisneyVersion: 8.0.3

All I wantI just want the baby yoda or gogru or the CHILD character without having to pay! Also Great App!.Cute_Pluto678Version: 6.3.1

I love it👍👍👍👍.Jesus saves me!Version: 6.3.1

Awesome!Great app! Helps brush teeth better!.ShdndudnVersion: 6.3.1

Amazing appThis is the best timer app my sister loves it I love it I don’t get why u have to pay for characters but I love it.The great papyruseVersion: 6.3.1

Oral b teethYour app has really improved my child’s time for brushing thank you for your app😁.Clean seer 279Version: 6.3.1

HelpfulHas been a great free app for getting my daughter to brush her teeth for two minutes. I hope they will make Encanto pictures!.SJJ82Version: 6.3.1

Great app but…I tried scanning a Disney or marvel or Star Wars character and I have a Spider-Man toothbrush I scanned it 3 to 4 inches from the product except i am having trouble scanning it please fix this.Ruggybuggy2012Version: 6.3.1

LoveThis app has really helped me brush my teeth.NfngrbdnrtvvtyvhfVersion: 6.3.1

Issue with appI’ve been using this app for years but just recently it is not saving my child’s brushing from the night before when I open the app the next day, so we are losing stickers and cannot get any more streaks. Is there an update that can fix this? We lost a 200 day streak and would like to start over. Thanks!.Hollyberry80Version: 6.3.1

I love it my kids now love to brushing her teethVery god.FfgmnftkjhgVersion: 6.3.0

GreatThis is a very good app. But there are a few reasons that had to make me deduct stars. This app crashes when I use camera and takes too slow. Deletes my character that I earned. That causes me to deduct 1 star. It very commonly doesn’t earn me a character when I scan one from Oral-B. That makes me to deduct a star. We can use training mode and that lowers the time from 2 minutes to 1 minute. Very great for people who’s trainers. That gets me to recover a star. Overall, the score is great. Very recommended, but please fix the feedback above. Love it..Little Bunny ❤️❤️Version: 6.3.1

Should use a dictionary before using wordsHad to look up Pugnacious when given an award. I pretty sure that's not the word they wanted to use. Means quarrelsome..AzngkdadVersion: 6.3.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 9.5.1

Disney Magic Timer by Oral-B Negative Reviews

Big disappointment.A few months ago I decided to download this app for my twin toddlers since teeth brushing time was always an issue. The app worked awesome! My kids loved it and actually looked forward to brushing their teeth. I recommended it to all of my friends. My husband downloaded it too so each kid could brush at the same time and pick their own character. After an update, my husband lost all the characters and everything was locked except Mickey. Luckily I still had everything so it wasn’t that big of a deal, they just took turns. However, often the app wouldn’t even load which resulted in teeth brushing protests. A few updates later, I lost all the characters too and everything was locked except Mickey which didn’t go over very well with my 4 year old daughter that was looking forward to Minnie that night. We even went through all the work to scan purchased items to unlock characters to appease our disappointed kids only to find everything gone again the following day - including my sons whole profile. With all the crashes and now losing all the characters, my kids don’t even want to use the app anymore. Such a bummer. We really loved the app but it’s not a lot of fun to keep having to recreate profiles and unlock things over and over again. Please fix this and give us all of our characters back. If it started that way it would have been fine but you can’t just take everything away when it was already there. My kids were so disappointed :(.Z&RsmomVersion: 4.0.3

Needs to be fixed!!!We would normally be giving this app 5 stars. My kids love it and have been brushing their teeth with no fight now. It is super frustrating when we brush twice a day and the app doesn’t count it. We have lost our streaks multiple times in the last few weeks. For some reason it is keeping my sons streak alive with almost 220 days and all of my kids should be that way, but every 3-4 days it acts like they didn’t brush their teeth for the morning time ( which we all did) and then they lose their streak. Since we are supposed to be encouraging them and not getting them upset for losing progress. I thought that it was just me missing one in the group brushing, but after a few times of it just missing a brushing I know it’s the app and not me. When you go back and fix it, so they have brushed twice in the day it also doesn’t continue their streak, which causes kids to be upset. This really needs to be fixed, let the parents choose if they should continue with the streak or not. We have been using this app for years, but I am really thinking about finding something else..ThinknspotVersion: 6.3.1

Please update to make this app compatible with Xs! My kid doesn’t want to brush without the timerSo I literally almost regret buying this brand new phone because the app doesn’t work properly now. Honestly it wasn’t even something I thought about at the time of purchase, you tend to assume all your apps (especially one from Disney who has big bucks) will work. My son and I have made a ritual out of using this app as part of our morning routine and when it didn’t work yesterday he refused to brush his teeth. He’s 6. So today I deleted and reinstalled (after looking at the App Store and realizing my phone isn’t supported) to see if I could get anything. We were able to get the timer, but no sound. No stickers ( well, it was some WiFi symbol, my son looked at me and gave me a courtesy smile). All the purchases are lost and the restore button won’t work. Please, please Disney - if you are going to suggest to take my money (which I’m happy to pay for, if it helps my son develop these critical habits) and enter into my child’s morning routine, honor that. Maybe it’s a simple thing for you but not here at home to us. Update and remain compatible please!.MaevenglowerVersion: 4.0.7

Worked great until the update...As many recent reviewers have indicated this app worked well until the major update to newest version. Kids enjoyed it and enjoyed collecting rewards or unlocking additional characters AND willingly brushed their teeth. My kids had a few years’ worth of products and characters built up. After the update we lost any progress, characters, etc. that we previously had and were left with just Mickey and bb8 with no option to restore. The scan feature to add new products frequently does not work; it took me over 15 minutes to add a new character toothbrush tonight, which I only accomplished through sheer perseverance, long after kids were already done brushing. Other products I have previously bought have not scanned in either - no error message, just plain does not work most of the time. Used to work just fine with no problem prior to update. Very frustrating because that’s basically the point of the app to buy the products, scan them in, and enjoy them. When that doesn’t work seems to be no point purchasing a licensed oral b product over something else. Please bring back the old version..KtdloelsVersion: 4.0.7

Potential, but poor executionThe timer is fine, graphics are cute, my kids enjoy getting stickers. If it was advertised as just that, I’d probably give it another star. However, it is marketed as something that can integrate with Crest and Oral B products, where I can buy certain products, scan the product into the phone, and unlock new characters. I have tried several products and tried all the troubleshooting tips and have not been able to get a single character to scan! It’s incredibly frustrating to continue to buy these specific products only to disappoint my 4-year-old again! Additionally, there needs to be a family sharing capability. I leave for work before my kids get ready for school, so they brush with dad in the morning. Then he’s at work when they brush in the evening with my phone. I think having the multi day streaks is very motivating, so it would be great if the app was reflective of how often they actually brush..Nico RaiVersion: 6.3.1

Kind of disappointedI’ve heard about this app from lots of people, so decided to try it because we already had a few kids oral-b products. It worked great for a short time and my kids we excited, but after adding 2 characters for each of my children, the app now tells me it cannot scan any of the products I have or it scans, not with correct character (I.e. Cinderella scans, but takes me to Mickey Mouse). I bought a multi-pack of the character toothbrushes, which now we can certainly use to brush our teeth, but not unlock characters on the app. So we are stuck watching the same 2 characters. I’ve tried to scan products on both my phone and iPad, and have the same results on both, even after updates. Maybe next time, I’ll skip the expensive toothbrushes for another brand. I’ve tried visiting the help site, but that doesn’t work either. However, if anyone knows how to fix the problem, I’d be interested to hear, since my kids seem to enjoy the app..Mayh826Version: 4.0.7

Doesn’t keep streaks!!Part of the app is that it keeps track of the number of days the kids have brushed, BUT if you have to manually edit the calendar for any reason (ex:phone isn’t available to run the timer) the app resets the streak count!!! Try telling a small child that they lost their “streak” because of a programming bug after 30-60 days when they did indeed brush their teeth for all of those days! There’s also a bug about how it counts the times brushed in a day. If you don’t run the timer once in the morning and once at night you won’t get credit for 2. Maybe the kids didn’t get a chance to brush till 1pm, then brushed again at 8pm. Only get credit for 1, lose your streak, and if you manually edit the calendar it’s now better due to that issue And finally, whose brilliant idea was it to only allow the brushing data to be stored on a single device? My kids don’t always have access to the same device, so running the timer isn’t always an option. The data should be stored in an account that can be accessed on multiple devices. These issues aren’t new, they’ve been around a while and Oral-B makes no attempt to resolve them. Oral-B, fix the app or get rid of it. If these issues weren’t here this app would get 5 stars because it does encourage my kids to brush, but as it stands I deal with them being DISCOURAGED from brushing because “the app might not record it.”.War02orcVersion: 6.3.1

Used to be niceI originally got this app years ago when it was first released and my son loved it. We had fun collecting all the pictures and my son was always happy to brush his teeth. I didn’t like how you ALWAYS had to scan. I had to keep old toothpaste tubes in order to keep those particular characters. We ended up obtaining all the pictures and then we stopped getting new ones. It became boring and then one day all of our pictures were gone. It was disappointing and we stopped using the app. Fast forward to today and the app doesn’t even open. It just stays on the loading screen. I’m not looking forward to actually opening the app and seeing all of my son’s progress is gone. I also have concerns about being able to open the app across multiple devices. I hope that it’s fixed but honestly I think my son is going to have to start all over..MsCndyKaneVersion: 7.0.2.0

Worst AppClearly the developers of this app do not have children of their own. First of all, I refuse to buy 3000 dental products in order for my kids to be able to access all the different characters. Once you unlock one, you should have access to all in the group. For example, you can’t access Dash in the Incredibles without buying it. Smart way for these app developers to make money! We have had to download this app four times due to glitches when updates occur. Each time, we have lost data, and the kids are so upset that all of their progress is lost. Not only that, the scan feature RARELY works! My daughter just got a Spider Man toothbrush at the dentist, and it’s Oral B, but will it scan? Nope! When the app does work, about 40% of the time, the kids get this weird timer symbol instead of the promised sticker. If I were Disney, I would reconsider associating my brand with an a app of this mediocre quality..BeachmomMEVersion: 6.0.0

This is a fun app...when it works.I downloaded this app on a few of our devices (my iPhone 6, my husband’s iPhone 8 Plus, and my daughters old iPad). It worked on all 3 for a few months. I replaced my phone in the mean time and now have an iPhone XR...I try to open the app on it...it never gets past the opening screen. So I tried to open it on my daughter’s iPad today...it closed after the loading screen over and over. Another annoying issue with it is that I purchased one of the characters on my iPhone 6, but it did not transfer to any of our other devices. I’m not going to buy that character on each device. So I give it two stars because when it does actually load, it’s fun and my daughter loves it. And wants to brush her teeth more often just to use the app. But only two stars because it doesn’t work more than half the time🤨.KateL999Version: 4.10.0

So frustrating!My daughter had a years worth of stickers and different characters since we’d gone through so many toothbrushes. And then all of a sudden your app quit working, just froze up one day and refused to work. Made sure everything was updated, no use. After over a week of dealing with this we finally had to delete the app completely and reload it, there was no way to retrieve anything so a years worth of stickers were lost, and we were back to only having the Mickey character. Okay, my little got over being sad about that pretty quickly and was excited to get a new toothbrush and start again. Got another toothbrush and low and behold it won’t even scan! So I looked up to see if I could find some help online and now Finding Dory will no longer scan! Are you kidding me?! We’re done spending the money on Oral B toothbrushes just so we can use this useless app..SorchasonriseVersion: 4.0.2

Scam!I’ve had this app for a few years. My daughters had all the characters downloaded because we had bought so many Oral B products. We lost it all when they did the update this year and every character became locked. I told my daughters that we would just buy more toothbrushes and toothpaste. I bought three toothbrushes today: Minnie, Belle, and Cinderella. Minnie scanned fine, no problems. When I scanned Cinderella it kept the character as Mickey. We already had Belle unlocked so I scanned Cinderella under her to see if it would change Belle to Cinderella. Well, it changed the one princess that we had to Mickey! Talk about mad...my children had a fit! Just like another person leaving a review my husband and I both had the app on our phones. I’ll be removing the app and just using the regular timer on my phone. I feel like they just did all this to get people to buy more of their products..JTwin01Version: 4.0.5

What happened?This app used to work well, except for a scanning feature that is not user friendly. But over the last several months, the music and sound haven’t worked. I’ve had to go into settings and turn it off and back on. And even then only half the sound worked. But now the sound isn’t working at all. Total silence. Stickers used to be revealed no problem. Then if your WiFi wasn’t spectacular you’d just reveal a “sticker” of an hour glass and WiFi lines. Now it’s been weeks since a sticker has shown up. Internet speed can be 200 mbps, still just the hour glass and WiFi lines. No actual stickers. This app would still be useful if they fixed it. But as it stands it’s now completely useless. No music, no brushing sounds, no stickers revealed. What’s the point? 2 stars only because it used to work..RCRich97Version: 6.2.0

FrustratedI read the reviews here even with not great rate I try to give it a chance! last thursday I download this App because My daughter saw a commercial in disney Jr. channel everything was working good until monday night she try to brush her teeth that evening and de app pop a message saying the she can’t brush her teeth because she already did it! That was not true i’m with her every morning and every night to help her brush her teeth!!! In the morning work perfect but in the evening do not let her brush her teeth with the same message is the 3 night in a row the she is crying and disappointment because she want the entire star and stickers!!! She keep telling my husband please Daddy fixed!! Even I sent and email disney interacting support team, they suppose to reach me in72 hours in the mean time what i told to my daughter!!!! 😡.MM&PRVersion: 4.0.5

Great until the updateMy 3 yo LOVES this app. It was the perfect way to get her to brush her teeth. She enjoyed unlocking new characters, dancing to the music while brushing and looking at her casts ticker collection afterward. I recommended this to all the parents I knew. And then I updated the app (to version 4.0.4) and EVERYTHING is gone. Her profile, her stickers and all the characters we unlocked. All gone. I contacted customer service and the response was to upgrade to version 4.0.4, the very version that caused the problem. Additionally, I was told I’d need to re scan (aka buy) each and every character again to be able to unlock them. I’m extremely disappointed and my 3 yo is devastated, refusing to brush with Mickey (the only character unlocked). I hope Disney and oral-B will be more cautious with their app updates from here on out..SLoo13Version: 4.0.4

Pretty cool when it works...but it often doesn’tThe latest update has broken the app so that the brushing animation uncovers a generic photo with a timer and a Wifi signal. WORKAROUND: Stop the timer as soon as you see that image being uncovered and change to a different character. There doesn’t seem to be a rhyme or reason to what works and what doesn’t, but this often gets an actual sticker to unveil instead of the timer photo. If you don’t have multiple characters, changing to a different photo of that character might work (each character has three different “poses” to choose from). The app is very difficult when it comes to scanning new products. I’ve not been able to get it to work at all on the new Stormtrooper products. Maybe these issues will go away with the next update..WorldvsvenkmanVersion: 6.0.0

Issues from the get-go 👎🏻Downloaded the app and attempted to scan my son’s Ironman tooth brush. It never even worked. I tried 20+ times. Different angles, different distances away from the camera, put a solid sheet of paper behind the tooth brush. Nothing. He’s not really interested in Mickey, which is the only character available without scanning a purchased product - which we tried. He was really excited to see what happened when we scanned Ironman. Very disappointed. Update: just tried his Nemo tooth brush we purchased a few months ago. This one also did not work. The app is useless if a child can’t unlock the character they chose for their product. Unless they love Mickey Mouse, but even so, I can imagine with the one character it could get boring. But, hey, I wouldn’t know - we haven’t been able to use it 🤷🏻‍♀️.Kylllllle31417Version: 4.0.5

Terrible Customer ExperienceI have the app on my phone and paid for characters, then purchased a device for my son and cannot transfer those characters to his device. Now, I cannot purchase new characters for his device. It keeps acting like it wants to go through, but never has. I’ve tried it literally ten times, and it never goes through. The bright side is that at least I’m not being charged. I then tried to go to customer service through the app to get help, and despite entering my birthday four times, I can’t get through. Then I go to the App Store, find the app, and go to the website for help, and I cannot find Magic Timer anywhere!! Omg! I cannot get any help or any answers. This app is cute and helpful, but the customer experience is crap. GIVE ME MY MONEY BACK OR LET ME TRANSFER THE CHARACTERS TO MY SON’S DEVICE!.Heather_BrVersion: 6.1.0

Really?! You can't be any character anymore.So the recent update locked all of the characters. My son is 5. He had a bunch of different characters and picked the one he wanted depending on which one was his favorite that day. Now you can only be Mickey and you have to unlock everything else. Really Disney?! This went to our favorite brushing app to the worst. My 5 year old doesn't care about unlocking new characters. All he wants to do is brush his teeth. Does unlocking characters mean buying all new products with characters on them or brushing enough times to earn a new character? Well neither is happening. My sons likes creating new characters and has 3 different Mickey brushers that he rotates through. I'm not buying Disney products to unlock new brushers. Bad idea either way..R LutVersion: 4.0.1

So frustrating!My kids have been using this app for a couple of years, have collected tons of stickers and used to be able to choose any character they wanted, which was hugely motivating! All of a sudden, the “AR MODE” unlocked, which meant ALL of their characters were locked, ALL of the stickers they have earned over the years were gone, and they could only use Mickey or a Star Wars character. They got over it and used it for about a week. I was able to unlock Rapunzel by scanning a toothpaste we had. Lo and behold, a week after everything was deleted, the same thing happened and here we are again, two disappointed kids are back to square one! This app is quickly becoming extremely frustrating instead of the motivational app it once was!.Mkutch821315Version: 4.0.3

Great concept, update glitchesI'm giving this a 2-star review because when the app works, I experience no issues and my son loves it! I haven't experienced the sticker issues others have expressed. My issue is that the app no longer works! It won't even open. I have deleted it and added it back. Still doesn't work. It will appear to open then I'll get a "connection lost" message and the option to retry or cancel. Retry NEVER works. I have tried to use wifi and date. It will not work on either. My son is so disappointed that this app doesn't work anymore. He is so motivated by the stickers and achievements. If you're going to make something for kids, make sure it is reliable and works!.JessieRVersion: 4.0.1

Unable to OpenWe have loved the app up until now. We have been using it a couple years, gathered all the characters and have accumulated a lot of stickers. I recently upgraded my phone and the app won’t even go past the title screen. I refuse to delete the app and reinstall because I know everything will be lost and we will have to start all over, leaving some disappointed kids and even more frustrated mom. Everything should be seamless when switching phones and this app never seems to be the case. Update: Still not able to open the app. Got a notification when trying tonight to see if the issue had been fixed regarding backing up the app. When I clicked “allow”, nothing happened. Second update: Disappointed. After a couple months not being able to use the app, hoping it could be fixed, I finally deleted it and reinstalled the app. The price I paid was losing everything. All the stickers and all the characters we had collected over the course of having the app are just gone and we are left to starting over..Alex4686Version: 6.2.2

Great potential, but poor executionThis app worked great for a while but after accumulating many characters, the app stopped scanning new ones. No matter how many times I try, I cannot get our new products to scan. You also cannot create an account to save your profile across devices, so when we purchase a new ipad in the near future we will lose all our characters and stickers. This app has great potential but it's clear they are unwilling to provide any support for the app after reading many reviews with similar complaints that go way back. It's really just a scam to sell more products. Oh, and be sure to check the "retired" products hidden in the FAQ's before buying new products because not all products will even scan..Elara622Version: 4.0.5

Great when it workedUsed it for about a week now it never works just says 'ooops lost connection' every time..AbiltonVersion: 4.0.1

Stopped working after update.My kids loved using this to time brushing their teeth. The latest update won't load for us. My kids are disappointed that they can't get any stickers for brushing. Please fix the app..RascottVersion: 4.0.0

Until last updateMy daughter loved this app, and she was always excited to brush her teeth and earn new stickers. Ever since the last update the app won’t even load..Chaos_2120Version: 4.0.1

Won't scan tooth brushesI've been trying to scan various oral b brushes for 30 minutes. Not working at all. Disappointed child..HeavenlybubblesVersion: 4.0.0

Needs improvementsAfter Day 2 of using the app, it has stopped recording the second “brushing” off the day so we have a lot of half completed stars when in reality my kids brushed twice. Please fix ASAP!.MEC CustomerVersion: 9.0.0

Not very reliableIf you have sensitive kids, do not download this app. It doesn’t work sometimes. They brush their teeth for 2 min and at the end of the timer the app does not recognize they had done it and does not give them the full stars and the sticker. Right now it is not even opening and my kids had a small tantrum because they didn’t want to waste brushing their teeth without having the app timer. The idea is great if it worked without those problems, though..Tuk1234Version: 8.0.3

Won’t maintain streaksMy son was really excited to be working toward his first 5 day streak, but on day three, the flag for the five day streak disappeared and the stats say that he only has a one day streak..StargherVersion: 8.0.3

DisappointingWas great an exciting at first but the sound has worked less then 1/2 the time I’ve had the app for my grandson. Also it’s also not logged 2 tooth brushing sessions.My horse is awesome!!!!!!!!Version: 6.3.1

Doesn’t work at allSound doesn’t work. In the app description they suggest to check that my phone is on mute 🙄 it then directs you to FAQ page that does not address audio issues. Tried to delete and re download. Wouldn’t let me restore my prior purchase. If Disney created this app, I would have expected much much better quality 👎.Belles156Version: 6.3.1

Issues with earning stars and no offline modeWould be 5 stars except: Timing issues with earning stars? We brushed our child’s teeth at 11:30 and again around 21:00, but the app did not award us the full star for brushing twice in the same day. Also, while camping in areas with no cell coverage, could not access child’s account to earn stars. Why is there no offline mode to track stars?.Kurt.ehVersion: 6.3.1

StreaksIf you have to edit the calendar after the fact the app removes streak rewards and my kid loses her mind..Jps86slcVersion: 6.3.0

Very disappointedI have had this app for many years to help my children brush their teeth but in the last year or so very disappointed as cannot upload new pictures. We have been purchasing Oral B products so we could get new characters and none if the uploads have been working. Won’t be purchasing these products again..BjjgfdryfsetgfuhVersion: 6.3.0

Stopped workingThe app won’t start any more. It says Oops... looks like we’ve lost connection. Retry says the same thing. Deleting and reinstalling did not fix the issue. Problem was on an iPhone 7..ParadyNexusVersion: 6.3.0

Great app but horrible to scan Oral B ProductsMy son loves your app and we buy a lot of Oral B products to unlock the characters but the scanning barely works and my son is very disappointed. Fix it please!.JFH SunshineVersion: 6.2.2

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