InDrive. Save On City Rides Customer Service

InDrive. Save on city rides Positive Reviews

Great in MexicoTried this in Puerta Vallarta to get around for 2 weeks and saved 350 pesos on our first trip vs. Uber and/or local taxis on a 40 km ride. This app gets you the “old” Uber prices before they went up. Drivers friendly and easy to use app. Need to have cash though. Note: some specific locations don’t come up on the map entry, for example we went to Dreams Punta Mita Nayarit from PV and it didn’t come up on the map. So we just entered Punta Mita and told the driver where to go. He was cool with that. Great savings versus Uber. Hopefully this will work well when we get back to USA also. Looking forward to trying it out..SsarranVersion: 4.5.1

3 Star could be 5 StarThe app and it’s features are great, the app works well and the fact that you are in control, and the captain and customer both benefiting, is an added bonus, don’t get me wrong. My only issue is somewhat of a bug. Every single time, I set up a pick-up point, the app would always throw me off by a few meters. So let’s say, I set my pick-up point for Street 12, the app would throw me off by a few meters and show I’m in Street 14, regardless of how accurately I select my pick-up. This would cause the captain to arrive at a completely different location and causes inconvenience on both ends. If this is fixed within the next few updates, awesome! I’ll rate it 5. But, this is something I’ve been hoping for since the last 10-12 updates but no improvement. InDriver team needs to work on this particular problem..WhatissherryVersion: 4.9.0

Messaging needs to be improved and updated!This works well when I’m in Colombia. Most times the prices are way better than Uber. However the app allowed in the past to message with the drivers directly. Now if you don’t speak Spanish and you need to translate which involves a lot of coping and pasting. You can copy messages to translate because the app doesn’t support that. Before the updates you could which made it so much easier to communicate with the driver and tell exactly where you are especially at an airport. I wish you can copy and paste messages so you can paste it in translator to understand the drivers who don’t speak English. Please improve that feature please. I use this app every month in South America and this could be the difference between life or death literally.Bibtopstriker123Version: 5.0.0

Good app with suggestions.The app seems pretty ok so far but I think it should be mandatory for both passengers and driver to upload ID’s and picture. I have hear several users say that when the driver arrive they don’t look or seem like the profile of the driver they ordered. Now on the flip side most of the profile for passengers don’t have a picture and some persons uses Alias names and the drivers sometimes can’t tell if it’s a male or female or how the person looks that they are picking up. Eg. they go to a party to pick up with a lot a ppl outside waiting, anyone could get in the car a say they are the person. Next thing is that some drivers go to pick up a passenger and they have 2 extra persons entering the car. Things like these needs to be addressed but otherwise the app is ok..Intro Z'UntouchableVersion: 5.8.1

STINKS in EgyptDrivers here LIE and enter they’ve arrived but they never do then even one of them entered that he completed the trip while I’m still waiting for him… then asked me to ask for the trip again, saying he’s lost???- then accepts from a different car and offers HIGHER fees. That’s only one of their MANY scams that made the app block my account- because they NEVER show up and when I cancel saying DRIVER IS LATE - it counts against me. Either give the customers more control or you’re part of the scam..CopticPrideVersion: 4.3.0

Reliable taxi in Santo Domingo and in the DRThe local taxis see a visitor and try to charge very high prices and the cost may even go up while you’re are en route. It’s not a pleasant experience- you feel conned. Also, it’s much better than Uber, where prices change when using that service too. I use this app whenever I need a taxi. They’re are a few options (car/moto/delivery,etc) the features are geared more for locals, which keeps the cost down too. The only issue is not having a price guide as to what it should cost, so you know what to offer; thus, the 4 stars. I highly recommend this app for local or intercity transportation!.Maasai21Version: 4.25.1

Almost PerfectI came to Miami from NYC and my brother recommended this app since he lives in Miami. I used it the entire time I was there & the costs were significantly cheaper than Uber or Lyft with almost the same technology. My two issues: there is no route mapped out so if you’re visiting you have no clue which way the driver is going (safety issue), and if I offer a price that the app feels is too low, it won’t let me continue until I offer the price the app wants. I think that’s odd since you could just make the ride that price. Hopefully this app takes less fees from drivers than Uber & Lyft do..KWill9196Version: 5.53.0

Used it throughout central MexicoWe spent three weeks in Mexico and didn’t want to pay about $850US for a rental car. We were using Uber, but sometimes the wait was 30-minutes, and other times there were no cars available at all. Some locals suggested this app instead of Uber. Virtually the same process as Uber, but it’s all cash $MX in Mexico, and the longest we ever waited was six minutes. Typically the wait averaged four minutes. The accuracy of the location finder on the app wasn’t always perfect (once it was way off on our pickup), but overall, this app worked great for us in Mexico..Kilted911Version: 3.93.0

Cheaper than Grab & Bolt, so I always use InDriverI was so happy when someone told me about this app! I downloaded it immediately & compared with Grab and another app called Bolt. It was definitely the cheapest every time! Amazing! You can offer a lower than market price & then a driver can accept or counter offer, which you can decline or except or raise your price a little bit. If you don’t take a cheap price and it’s busy they may offer you a higher price so don’t be too cheap. Now I rarely even check Grab or Bolt and only use inDriver! I wish I thought of this idea and have been telling all my friends even strangers on the street! So I recommend you download this app right away & Price check with the other apps to confirm it’s the cheapest, then use only it to save a lot of money 💴 on every ride! 🙏🙏🙏 InDriver (Should be WinDriver).RoneewwVersion: 4.17.0

Best ride share app in PakistanAfter using this app I stopped using uber and Kareem totally. Those apps are too much of a headache with uber drivers asking where you wish to go and Kareem sometimes wasting your time to bring up the price meter. This app fixes all of that. If there is one thing I would change is to make the regular ride always A/C or bring the a/c only ride to Islamabad. Also updating the map interface it’s pretty laggy and doesn’t provide as much clarity as uber..HarisBhaVersion: 3.98.1

ComplaintIt’s a good app, but today I forgot my phone in the driver’s car the phone I used in ordering, immediately i got home I checked my bag just for me to see that my phone was not there. I used another phone to call, he’s not picking up the call I tried to contact customer care I didn’t see any number for it. I’ve been calling my number he’s not picking up. At least he’ll pick up the phone and tell me where and when to come and collect it.Chidinma CynthiaVersion: 5.75.0

Passenger amountI’ve only done 2 trips on the app so far, but I am not aware of the amount of people that will be entering my car at the time of pick up. I’ve had 2 people enter my car during both trips and I have seats for 4 people but I would like to know how many people are going to enter the car at pick up before I accept. Thank you. Other than that I like the concept of negotiating prices and seeing who needs to go where..Jeezy261Version: 5.95.0

Unable to track ride's location after a certain periodOne of the primary expectations from any ride-hailing application is the ability to track the booked ride in real-time. This feature serves multiple purposes, including ensuring passenger safety, estimating arrival times, and providing peace of mind. Unfortunately, InDrive's app fails to deliver on this essential functionality, leaving users in the dark about the whereabouts of their rides. After a certain period, the app no longer updates the ride's location, leaving users clueless about their loved one's progress or estimated time of arrival..SoxhaVersion: 5.35.0

Love it!Happy for the competition for Uber!! I like how you can select the driver. The ability to put in your own price is AMAZING. You can save 25% off of Uber (EASILY). I would like to think that the next step is to be able to schedule a pick up. My first time using was for an early airport run. I was nervous wondering if there would be any available drivers. I had five options within 30 seconds. Uber has been demoted to my second team!!.Jota TayVersion: 5.54.0

Application has some problemsThe location is never accurate, it’s not even close and I have tried several times to enable location always but nothing works, and on the drivers side, the ride requests aren’t updated. They show ride request from a previous day not the exact day and time. Please try to fix that, the application was a real help to most users but it’s not so anymore.00-Se_qVersion: 3.69.0

Good App, but lack of trip tracing LineHello Devs, Thank you for this amazing app. Kindly add Tracing line from Point A to Point B, so that passage knows how driver is driving through this feature is already available in app such as Uber when trip is started, passenger can see the line from pick up to destination. Which make easier for passenger to track and satisfies the worries for taking wrong turns and safety. Thank you once again..PressFVersion: 5.65.0

Drivers often ask for more money after accepting ride on the app!Drivers often ask for more money, even after accepting the rate in the app! This seems very unprofessional. They should stick to what they have agreed to take. It feels like there is no use of the 'negotiation' feature. Also, cannot see the live locations of the drivers. It requires a upgrade!.Surovee..Version: 5.30.2

Going downhill fastThis app is a godsend to those of us who live in Peru. Unfortunately, in the last couple couple weeks, it can no longer detect GPS on my phone. It is the only app that cannot connect to the GPS. This means that I cannot track when the driver is actually arriving. Today my driver got lost and I did not know where I was. I had to use my phone maps to figure out where I was. Please look into the GPS. It’s the only thing that is keeping me from making this a five star app..LeftshuVersion: 5.95.0

The map requires bug fixes.The app works just fine, but the map does not show live location of the driver most of the time. What I've noticed mostly that, even if the driver is moving towards me after accepting the ride, to pick me up; it shows the rider is not moving whatsoever. Moreover, at times the rider's location shows too far away from my pick up location, even though the rider was really nearby. Please look into it, and fix it as soon as possible. Thank you..HHq007Version: 5.96.0

Essential appThe app is reliable and stable. Location picking is a good but I would recommend one to use manual location picking when one is setting up pick up location especially if you are not at the exact pick up location. Needs reporting function when driver shows up in a different car for safety reasons..BDubeMVersion: 5.74.0

Waste of timeI ordered a ride at the fixed price and almost 10 drivers are viewing it yet nobody accepts the order I have to raise the money almost times 2 of the price I have there,that isn’t the only problem but they just waste my time here if they know they can’t accept the offer why put the price there? They could have just fixed a price non negotiable coz it eats time away. If there’s no change in this then I’ll have to switch to another ride then.SCO90bVersion: 5.98.0

I don't want price recommendationI do not want the price recommendation because the rate is very low and the price of fuel in the Dominican Republic is very high, it cannot be more than a 10 km trip, it has a price of 150 pesos, it is an abuse, please remove the new update or we we will be obliged not to accept trips with prices recommended by yourselves or we will be obliged to negotiate prices outside the app.Bryan290520Version: 4.36.0

You can do betterI hate this new version you have to select your ride instead of it bringing new requests from nearest pickup location takes too much time please review this and pls add features that will allow drivers pick route they want to be on instead of going to unsafe areas we can stay in a preferred region thanks.Vray360Version: 5.74.0

Taxi system that works very well.This is a very convenient system for taxis that I just started using and has been working amazingly well for me..Larbear of the jungleVersion: 3.57.0

Good driverGood and careful driving and neat and clean car.Kiti pawanVersion: 5.119.0

ConductorExcelente servicio súper respetuoso ..Calificación de conductoresVersion: 5.115.1

BatterieL’application fonctionne très bien. Mais la consommation d’énergie de la batterie est énorme.Robinnn41Version: 5.116.0

Still need developingThe app still need development in user interface and functionality.OsOs.ArchitectVersion: 5.114.0

AmazingThanks for whole company.Sajan1984Version: 5.113.0

The only cab booking app that worksGreat logic, cool design and amazing service. The only cab booking app that works, others are useless..Souvik126Version: 5.112.0

InDrive is better than GrabIn my experience inDrive is the best taxi service in Thailand, by a fair margin.I’m going back now and thenVersion: 5.112.0

Dr officeVery nice Driver very helpful.Steve kmanVersion: 5.110.0

New to this appReasonable price and good drivers better than others.Twins1315Version: 5.109.0

Excellent serviceI highly recommend his taxi service. Friendly, patient and kind..Sharon from Canada 🇨🇦Version: 5.107.0

Can’t use AppDisappointed can’t use App as a Canadian visitor in Mexico I don’t have a CURP to setup app.DeeloszVersion: 5.105.0

Nice driveFantastic.Angummm677Version: 5.104.0

Excellent serviceI used it for the first time. Had an excellent experience. Very reasonable prices with courteous staff..SheheryarVersion: 5.101.0

Cant put my drop offLimited drop off.UpicksucksVersion: 5.101.0

GGood driver 100% safe an reliable.BadgettnVersion: 5.100.0

J aime bienTrès pratique.Zakaria Canada1Version: 5.87.0

DriverCan I work in Montreal and how many models should the vehicle be?.AzamfnVersion: 5.98.0

Not very accurateI’m in Colombia and the app is not very good in finding the location were you are.. some addresses are completely ignored.. the fee to pay is not always suggested and in general I find the actual version worse than the previous versions I tried..SunFranciscoVersion: 5.96.0

Big merciMerci de faire partie de notre quotidien à Casablanca 🙏 je sors sans me soucier de l’heure et l endroit grâce à votre présence et votre disponibilité.Jiji palmiersVersion: 5.84.0

Much loveThanks!.DashmillVersion: 5.76.0

AwfulI was stolen by a driver. He took my ride and after three minutes he said he was charging me so cheap and also never allow me to seat up front he hide a little person in the front sit. He stole my money as well. I contacted the support and they never answer back only the robot person to say someone will be with you. NO recommended.Libra2311Version: 5.78.0

LocationDoes it work in Canada?.Ousting!?-/Version: 5.76.0

Used inDrive twice and both great experiencesExcellent and very pleasant drivers.PeggyvegasVersion: 5.74.0

Pricing is weirdHow am I supposed to know what’s a reasonable price?! I feel like the app should give a price range that’s reasonable..ShaunishereVersion: 5.76.0

DrivaVery convenient.FiinechinaVersion: 5.72.1

Excellence!!!!My 1st ride with iD after been a LONGTIME client with uber. UBER started charging for trips not taken. They suspended my wifes (77yrs old) membership for UNKNOWN reason!!!!???? Never again….I hope subsequent services with iDrive is as good as this first one SK.Reddcatt51Version: 5.72.0

Ride at Recommended priceDifficult to get ride on the recommended price. However the recommended prices are not from us but are from company..BApotexVersion: 5.72.0

FarrahI would I love to use in drive every day ... which I was using constantly from last few months ... but unfortunately somehow indrive asking download I did Mullins times But they reject due to installing only happening on iOS 16 or 15 I hv only 12 iOS Plz do something for me kindly needed inDriver badly Help me out please 😭🙏😭.Farah shamimVersion: 5.71.0

EasinessIt’s a great APP, easy to use, drivers are on time and gererally very courteous From Pierre.Pedro from Quebec CanadaVersion: 5.69.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.162.0

InDrive. Save on city rides Negative Reviews

No Support Available when I needed itAfter I accepted today’s driver’s fare in La Paz, Bolivia, I almost cancelled because I saw previous reviews of people complaining that the driver tried to charge them extra. But, I was really tired and he was the inly one available, so I still accepted it. Guess what, he tried to charge me extra! He did not know that I actually live in La Paz and that it was not my first time leaving the airport. So dishonest. I tried to reach InDrive Customer support while the ride was in progress but guess what, no response. I even tried messaging them on Instagram. But, no luck. Funny thing, he dropped me off an hour ago and the ride still shows to be in progress. I am glad I paid cash.. He still got a bit extra money because I did not have the exact amount.. Usually, I tip, but I wouldn’t want to tip him. I have been preferring InDrive compared to the other popular ride sharing service, but InDrive always offered a better price. I think I will consider using the other service more since there they actually answer you if you need help. Things are good and safe until they aren’t, right? There has to be an easy way to reach support! This driver has 4.32 stars and reviews that say he tried to overcharge others, that he does not drive safely, he has no seatbelts - and he’s still allowed to be on the platform! Drivers/scammers like this should not be allowed on the platform. In case this matters, the driver’s name is Nelson, Black Toyota Corolla 2053XYG..Collegeuser2015Version: 5.56.0

BECAME TERRIBLE IN MOROCCOIndrive must act ASAP because manipulation is happening and this will ruin the app leaving the opportunity to other apps to skyrocket, and they’re on the way up. Indrive was doing good up until late June 2024, drivers started manipulating the fares by using WhatsApp groups, they are sabotaging the service, and offering extremely higher prices by over 50% of the recommended fare. From my personal experience and the experiences of all people I know who use this app, everyone is super angry about this, and some switched to other apps, and as soon as the other apps gain more exposure, Indrive will be out of the market just like another famous app… Indrive must start to be strict with the drivers, put some rules to end this disaster. Also, to be fair, the 10% commission they take from the drivers is too much, so very often, like 60% of the time I’m asked to cancel the ride by the drivers so they don’t pay commission. My suggestion to fix this would be, make some rules like, for every 10 rides, the driver must do 8 or 9 rides for no higher than the recommended price, do some update to the app so that it doesn’t allow the drivers to offer a higher price until they complete 8 for the recommended fare… find some compromise in the commission to keep your market share..Ayoub LaVersion: 5.91.0

AssaultedI was assaulted by my InDriver. The way the app works is you make an offer for a trip. I made an offer of 12,000 pesos to return home. The entire trip the driver angrily ranted the address was wrong. Which isn’t possible. He drove straight to my house without any input from me. Then we arrive he demanded more money. I politely paid what was owed. 12,000 and proceeded to exit the car. He demanded more. He got out of the car and proceeded to attack me. Physically. What was InDrive’s resonance “ Dear user, you have received a complaint within your profile, we invite you to respect the rules of use to avoid sanctions.” When I contacted them via the support function it kept glitching and saying due to my inactivity the chat was closed but I was sitting there waiting for the representative to respond. After trying this for over two hours one said they would call me at an agreed time. They did not call me. I also sent this complaint and story via email. Which said they would get back to me within 24 hours. I have never heard back from them. They have no concern for the safety of their users. And someone needed to say this to warn people..RespecfullyConcernedVersion: 5.78.0

Poor improvement and functionality for driversAs a driver, you get a notification of a ride, you accept it, then it ask you for an ETA on customer which comparing it to another apps like Uber and Lyft is unnecessary, when you put the ETA nothing happens, you get stuck and have to press skip to skip the ride, I spoke with support team and they told me that’s is probably because ride was already taken…Then why I’m receiving a notification of a ride that was already taken? Also it’s takes a long time to see if a customer choose you, or not, this happens while you are driving and is very bad because you can probably be getting far from pickup point or entering in a way of no turns back to the pick up point like expressways or even passing the exit you need to take. So if you get the ride have to drive back a long not paid way to pick up your customer. App have been for a time now in the market and still having these issues. Needs a lot to improve..Carlo$900808Version: 5.84.0

The “offer your price” function does not let you actually offer your own priceDownloaded this app and uninstalled all in 10 mins. The “name your price” feature isn’t exactly as described. Each ride has an “recommended” — more so minimum cost and it you offer any thing lower than that it won’t even allow you to request the ride unless you offer the recommended price. What upsets me is that their excuse is so that it’s “more profitable” for drivers when really company is just looking out for its own self. All while ironically showing a button saying “ride on your own terms” above all of this. How do you know that a ride won’t be accepted because of what I pay for if it I can’t even request it? There are tons of drivers out I see, and I’m sure they would have much more rides if the app allowed them to. Plenty of room for improvement here. If not, I don’t see this app lasting long..Julien🌚Version: 5.59.1

KidnapperToday i faced a terrible trouble from indrive. I order an indrive first of all he wasn’t the person according to the details, however he gave me a justification about that he said its his brothers car he is trying earn so i thought it could be valid but during our drive he started to be suspicious as he was talking to phone with someone and he was telling where are we right now and where are we going, he was also talking picture of the boards and sending it to someone. He also asked me if i know the roads, i said you but then he asked me where shall we go i told him check the map, he said i was just curios about you knowing the roads or not at that moment i knew I wasn’t safe with him. So in the middle of the road i saw a police checpost and i said to him can you please stop the car because i want to call someone he did stop it so when i got out of the car i told him to cancel the ride. He got so scared his face got red. The ride info: Beige Suzuki Mehran, BGA 902.Ismail AskaniVersion: 5.7.0

Phone got stolenOur phone got stolen by one of the drivers in your application yesterday at 6pm in Casablanca We contacted your services available here in Morocco but they weren’t of much help and refused to intervene. We have his license plate and his name but whenever the services contact him he doesn’t answer and your team doesn’t show any willingness in helping our case. This whole situation is immensely frustrating since the phone is extremely valuable and holds very precious information. We are extremely disappointed since this driver should in theory be very easy to identify and the application should help us contact him and bring us our phone. For the time being we contacted the police about this case and informed them of your driver’s license plate. We never knew that this service employed thieves and thought that it would be a swift process and that my phone would be between my hands as soon as we brought up this problem to the application..LilybelmaVersion: 4.29.0

DO NOT DOWNLOADI don’t like writing negative reviews but my experience with this company has been nothing short of horrible. After being stuck in a smaller town in Mexico back in November, I tried to download this instead of Lyft/Uber. It was a major mistake and nothing but a headache. They won’t let you delete the application yourself- they require you to “ask permission” to do so and when you try to do so in the app, it tries to connect you to an agent but never has an agent available. It then directs you to send an email to customer support. Well, I’m about 15 requests in since November- including making me send a selfie with my drivers license and they still have not deleted my account. Don’t waste your time. Update: They told me to email them…again. I tried to do so four more times. No response. I tried to contact them on chat via app, no response again. They’re very likely stealing your information and cheating you. DO NOT DOWNLOAD..User5730462839Version: 5.16.0

What’s going onI’ve been using indrive for over two years now and it hasn’t ever been this annoying, everytime i try to open the app it makes me register all over again having me register my number again and this happens every day, it’s very annoying having to do this every single day and i don’t see people complaining enough about this bug. Not only that but the new change that the driver has to call you through indrive is probably the worst thing ever, not only does it take atleast a minute before i actually get to talk to the driver with full bars, we end up exchanging number through the messaging section 😐. Last but not least this bug of your location not resetting once a ride ends like why would i need the same ride from where i got picked up, this was fine up until a few updates ago. Don’t Fix What Isn’t Broken..Rock_lee_khzVersion: 5.109.0

Drivers lack accountability for their driving skillsFirst driver this morning dropped me off behind the building I was suppose to go. I ended up walking to the front like I was suppose to because common sense would tell you I had no business being dropped off behind a building and nor was I gonna complain or explain, just gave them 4 stars and kept it moving. Next driver a few hours later got lost on the tracker and I had to call to see where he was at. The app barely has live GPS tracking. Just off the strength of the way they were driving was like they lacked driving policies like how Uber and Lyft has theirs properly set up for their drivers. I’m over this app. I deleted my account moments later. It’s definitely not worth the price you set when the recommended price is only gonna be price matched by drivers using multiple driving apps anyway. I’m officially done..Jessy3DVersion: 5.92.0

Great concept not so great realityThe app is fine as with other ride services it is intuitive and easy to use but my issue with it is that the concept of naming your price for a ride is absolutely fantastic but why won’t the app allow for any amount to be put in, I understand the need for this feature to not have someone put a dollar or two and “lowball” the drivers but it is unnecessary as they can reject the ride or counter your price, if a ride is going for $10 in Uber or Lyft (which are usually cheaper and I tend to use them both more often than Indrive) why would the app not let me put in $7-8 it beats the whole purpose of naming your price. It’s simply flawed and until it is fixed I’ll personally continue to prefer Uber and Lyft cause their prices for rides are more affordable in most instances. Just use something else.Stefano.gbVersion: 5.85.0

The company needs big improvements and changesI have been a driver of this app since July 2023 when I started working in Miami, this app is quite good for drivers and passengers but it has several problems, for example to validate documents such as Insurance, registration and other car documents it takes up to 7 days to respond, that for example Uber and Lyft only take minutes to validate these documents, the truth is I don't know how they plan to compete in the United States market against Uber and Lyft with these problems they present and their technical support is the most bad, lousy and incompetent that exists, they only give answers that seem to be reading like robots from a screen, the truth is that if they improve some things they can succeed but right now they are light years aways from their competitors.Leonardo CPVersion: 5.72.1

Nice but needs work, don’t feel very safeI like that this app promises to pay a more fair share to their drivers in comparison to other appss but still needs work… Getting a deliver was fast and easy, but wht I like about the other apps that this doesn’t have AT ALL, is the maps navigation. On the other apps I see the route that the driver is taking to get to me, and the route he will take to drive me, this doesn’t show the routes AT ALL, a driver just took a different route to get to my place there I know it will get there but I was never driven in these streets to it feels a little weird, and unsafe. Another thing is this app doesn’t show the picture of the car, now I know cars pretty well but I know I can’t recommend this to a lot of my friends cause they don’t the difference between a toyota and a ford.CakethebestbunnyVersion: 5.58.0

Update your calling featureWhy did he contact me on WhatsApp to confirm my pickup location? And why are most of the drivers not utilising the built-in messaging feature? This is an absolute violation of your terms, and yet you’re not aware of it. Create a way in which drivers are limited to only using the built-in messaging service or make customers and drivers call each other anonymously just like UBER where your or driver’s phone number remains anonymous or within the app rather than having our personal phone number shown. This led to sexual harassment, assault, and human rights abuse when a driver had your phone number. He could get personal with you for any reason whatsoever, especially if you’re travelling alone and you’re a female. I really am disappointed that the majority of the inDrive drivers are rather than using the built-in feature. Every one of them is calling me on WhatsApp, and I have never allowed InDrive or given consent to let this kind of thing happen which I certainly will be suing your company for that. You better fix this, rather than giving me a sympathetic response to confirm your acknowledgment..CoachSufianVersion: 5.30.0

Terrible customer serviceFor starters, the gps software is utter trash. The cars appear all over the place and jumps from location to location, hence, properly locating your ride is impossible. Secondly, after the driver did not show up and had the audacity of turning on the alert as if he was waiting for me. The driver was nowhere to be found and it was noticeable in the app that he was never close to my location. Finally, after I waited for more than 5 minutes and the driver not showing up despite turning on the clock as if he was waiting, I cancelled following the apps instructions. The app then required me to pay $6.95 to cancel the ride. I tried to contact the service provider and it canceled my request. The so called agent never appeared. Stay away from this app..MEPlanasVersion: 5.59.1

I felt discriminated!My experience with the InDrive app platform has been deeply disappointing. They declined my driver account application because they don’t seem to understand that, when you use a car for both personal and work purposes, it is often required that your auto insurance is a commercial policy, with the company’s name as the insured party, such in my case. Even though I’m clearly the only driver covered by my company’s insurance, they insisted this wasn’t acceptable. This decision has deprived me of the chance to earn extra income, which my family desperately needs, especially in the challenging economic times we’re facing. What’s most frustrating is that Uber accepted the same paperwork without issue, demonstrating a level of understanding and fairness that InDrive sadly lacks..JfruchoVersion: 5.98.0

Worst customer supportEvery time I tried to contact customer support they would read my message and end the chat without responding to my issue. I have tried contacting them at least 7 times about an issue and each time all the agents have ended the chat without any response after reading my issue. They would reply up until they have read my issue and end the chat after I sent the message describing my issue which was very frustrating. If possible I would give zero stars. Please have a customer service contact number so people can call and talk. And please train your customer service team to at least respond to the messages or give some sort if solution to the customers..Potatochip234Version: 5.87.0

Exploitative App That Doesn’t Respect DriversUnfortunately, InDrive exploits drivers to keep its customers happy at any cost. The fares are extremely low and unfair, making it very difficult for drivers to earn a decent income. Additionally, the rating system is terrible and unfair—passengers can leave negative reviews for no valid reason, affecting drivers’ ability to get future rides. The app is also full of technical issues and does not provide real protection for drivers. On top of that, the commission fees are extremely high, taking a significant portion of drivers’ earnings. It’s clear that the company only cares about customers while ignoring the well-being of its drivers. I do not recommend this app to any driver looking for a fair working environment..PatchonatchoVersion: 5.110.0

Support agents cancelling my requestAfter being very late to work again for choosing to trust the drivers on this app even while agreeing to double and more the standard fee for a the ride, the driver Erdi cancelled on me, I actually called him to make sure he is coming and he confirmed then on the last minute he canceled. I am really frustrated and mad and upon talking to one of the supposed agents Aleper I guess his name, he just canceled my request and said you can create a new one and go on. It’s like you are either covering for these drivers and their actions, it’s not enough that they are already get paid much more than the standard fee the also get to cancel and as a passenger I can’t do anything to make sure that driver gets punished, last time i tried (today) with your Customer service agent Alper he just cancelled my request after knowing all the details!!! Horrible app horrible service, only if I Uber would come back as they used to I. Turkey then we can finally get rid of these yellow taxis and this kind of applications like InDrive.OPIE535Version: 5.77.0

I advise against you in the Dominican Republic/ Te desaconsejo en la republica dominicanaIf you are planning or visiting the dominican republic I strongly advise you not to use Indriver, because many drivers are used to taking luggage from foreigners and when you call the support service they will give you a number to call and never find anyone si vous prévoyez ou visitez la république dominicaine je vous déconseille fortement d'utiliser Indriver, car de nombreux chauffeurs ont l'habitude de prendre les bagages des étrangers et lorsque vous appelez le service d'assistance ils vous donneront un numéro à appeler et ne trouveront jamais personne. Si está planeando o visitando la República Dominicana, le recomiendo encarecidamente que no use Indriver ya que muchos conductores están acostumbrados a llevar equipaje de los extranjeros y cuando llame al servicio de asistencia le darán un número para llamar y no encontrar nunca a nadie..Sebastien-Evrard ArmandVersion: 4.2.0

Things need to be solved.As a driver, I receive a ride notification, and when I accept it, the app asks for an ETA on the customer. This is unnecessary compared to other apps like Uber and Lyft. When I input the ETA, nothing happens, and I get stuck, forcing me to press "skip" to cancel the ride. The ETA should be automatic and not asked of the driver at all. Furthermore, for every single passenger ride, I have to compete with over around 8 other drivers, making it difficult to get the ride accepted, even if I have a nice car and a good rating. The issue with Pool riders and ETA should be resolved. (I will update the starts once these issues’re fixed.).MetehanY2Version: 5.92.0

Safety nightmare. No support, no checks and balancesThis app is safety nightmare. If you want to get robbed or murdered this app is for you. I tried to use it on multiple occasion and every time someone shady or a different person showed up. When i tried to report it, there is no simple way. No one is ever available on chat support. They have zero check and balances. Anyone can come on this app and do anything and get away with it. The only way the app let you leave a review is if you complete ride. No way to report suspicious activities, threatening drivers before that. This app can never work in western countries because people will sue them to the ground which they deserve..Zonet8Version: 5.54.0

Trying to Save on the rate?This app claim to be cheaper than Uber or Lyft or any other, the reality is, is the same because when you are going to order an InDrive and you check the rates from the other companies are about the same, and when is the time to make the offer this app only let you make an offer one $ less than the original price of the other apps, this people is only trying to get free publicity saying that you will save a lot when the reality is… you are saving Nothing…. Don’t download this app, it will Only take space in your device with no savings and I’m sure they will sale your information and make money on it..Davidht477Version: 5.49.0

Very badI gave this application a try and i was shocked with many things : first the driver location doesn’t change or update so i kept calling him to confirm he is coming as on the map he was not moving at all, second : the driver phone number in the application was not the same one he contacted me with.. third and this is the most important the driver was extremely rude and lacked any professional attitude.. he was very very very creepy and had terrible loud music on and insisted on driving in a terrible route and kept chatting on whatsapp while driving in very careless manner .. very terrible experience that i decided to delete the app and warn anyone about it !!.Random RoroVersion: 5.38.0

Not worth the few bucks savedI wanted to love inDrive as it seems lower than competitors and seemed to be fairer for drivers. However, I have tried two rides with them and both have been unsatisfactory. On the first ride the driver asked for my social media info while dropping me off at my personal address which made me uncomfortable. On the second ride, the driver started the 5 min “wait time” before he even got to my location. After struggling to find him, HE canceled the ride and inDrive actually charged ME $10. I have since gone back to using Uber and have been way happier.Gradstudent007Version: 5.61.0

Recent Fare Change Hurts the AppThe best thing about this app before was the ability to increase (bid up) your offered fare in order to attract cars/taxis sooner. This made a huge difference in certain markets (eg Istanbul). For some reason they inexplicably just removed this feature. This will ultimately kill the app since it is otherwise not as good as Uber or others in terms of functionality and use. They essentially removed their primary competitive advantage for some reason. I don’t know why they did this, but they should put it back as soon as possible. Otherwise drivers and passengers will stop using this app. Huge mistake..MS2454Version: 5.96.0

This app robbed meI ordered a ride after a long day at work I ordered a ride and wait as usual waited a whole hour then the app crashed I tried opening the app just to get an error message over and over again I went on their website to put a complaint about this then I get the same thing error message again not I’m thinking can it be my phone I take out my laptop and went on the website on my own laptop and got the same message this drive service app literally robbed me and never picked me up I had to use Uber to get home I’m highly disappointed and won’t recommend anyone to use this honestly.ElpieceVersion: 5.76.0

Guarenteed and customer always need to be navigatorRecently I have been receiving the worst services through the drivers without knowing the location they pick the request and even few times the assigned cabs and the cab came to pick were different and the explanation they mostmy give (my cab is under maintenance so I bought my friends car) .. some drivers are so rude and drive recklessly .. if we cancel the ride due to unsatified answers and rude behavior before the ride the drivers are mesages on our personal numbers .. which is so unethical and we cant even make a proper complaint regarding the issues we are facing...EndeeeraVersion: 5.76.0

Attempted assaultUse the app to get a ride from the airport to my house after riding at the house I gave the driver the amount that was agreed and a three dollar tip. The driver demanded more as I was getting out. The driver jumped out and grabbed me the driver did not know that my husband was going meet me there and he is a very big fit american the driver tried to apologize, but it did not work out in his favor indrive needs a new driver my husband did call the police and left the driver in the road and we went inside and waited for the police to come the drive was wanted by the police for attacking other passengers think before using this company.Whyhow462Version: 5.87.1

Can’t use in MexicoCanot use the app as a canadian visiting Mexico since you need a CUPR number to register.ValmedvetVersion: 5.105.0

Can’t registerI’m A passenger can’t get past the CURP #.SuzanneMiVersion: 5.114.0

The drivers are so impoliteDirty cars, no Ac and the drivers are so arrogant. One saying he will call me so we can have sex that he has my no.Chuks AGUVersion: 5.114.0

Wack APPWorst app ever invented. Tried to use this while in Kingston and had my offer accepted by said driver who then decided to cancel my ride and left me hanging and confused about how this stupid app even supposed to work and how it’s even on this platform. Apple should not let it on our play store nah lie. Uber for me all day nope matter fact if my man didn’t use this app and work with them I would delete it immediately..NaeDaeKVersion: 5.113.0

WorstWorst app When you really need it to work it will never.Shanaya006Version: 5.110.0

Not workingEvery time i try to open the app, it just says internet problem. I don’t know what’s wrong. All other apps works fine. Sometimes, even when connected to my house wifi, it just says internet problem. Are you guys not operational in Canada??.AKcharles93Version: 5.106.0

Might block your account for no reasonMy account got blocked yesterday for absolutely no reason. I have tried to contact them about it but i have not gotten any reply or any sort of help..Lutfi AlwanVersion: 5.105.0

Worst experienceHello inDrive I’ve been contacting you guys and every time I do you tell me you will get back to me your app and service is not professional I’ve lost my wallet and nothing is been done it had been 5 days now I keep trying and nothing your not a reliable drive I am profoundly discouraged about how your team handles situation, do not worry I will make sure I never use this app again and trust y’all have a bad reputation..CalantonioVersion: 5.103.0

Doesn’t workNo internet massage.Venta2543Version: 5.97.0

Bed supportI don’t know how this app working without support.Sberdila-15Version: 5.91.0

.This application he doesn’t work in Ottawa.He doesn’t work not trueVersion: 5.91.0

Worse serviceDriver pay service charges they burn there fuel to pick customers and customers cancel ride. There is no safety for drivers..Qazi3740Version: 5.89.0

Janhit me jariSorry to say, Maine aisa ghatiya app Aaj takk nahi dekha, Mai Mumbai Se hoon, or mujhe meri wife ke Saath hospital jaana tha parr iss app ne mujhe rula daala 30 min ho gye parr koi auto ya taxi accept nahi karr raha tha, haala ke Maine Uska charges 2 guna badha diya firr bhi kisi ne accept nahi kiya, or ye haadsa sirf mere saath nahi or bhi logon ke saath hua hai.NashtizVersion: 5.87.0

DisappointedThe application doesn’t check for the car safety before giving them the license to work with.. many rides were a near death experience for me.Y$&&Version: 5.83.0

Should be replaced by moroccan app not thisScammers moroccan developers will replace you soon in the market be ready.ImadalphaVersion: 5.83.0

App app doesn’t workTry signing up but an error sign keeps popping up. Sent an email about it. No one got back to me..Vitangelo blandaVersion: 5.81.0

PaymentsAre credit card payments allowed now?.Jim of EgyptVersion: 5.81.0

No customer service when a person is harassedApp is great but there isn’t any place to complain is anything goes wrong and it will, no customer service at all. So beware when using.Izzy12348765Version: 5.77.0

New InterfaceThe new interface was so unnecessary. It was fine the way it was before, and if something ain’t broke, don’t fix it..Abdul MatiinVersion: 5.72.0

PricePrice is too high in your app.Rahmat2601Version: 5.70.1

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