Umpqua Biz Mobile Customer Service

Umpqua Biz Mobile Positive Reviews

Mobile deposit does not workApp will not accept the stamped endorsement on the back of the check. Other review noted we need to sign. Are you serious? I haven’t signed a business check for 20 years. And you might have informed me of this idiotic requirement when I called about the problem. That way I could have avoided wasting hours of productive time. This is the reason I left BofA. No impressed at all. After reinstalling the app and reentering all my data, the mobile deposit worked on 1 deposit. Then failed. Let’s hope Umpqua doesn’t waste any more of my production time. I recommend that you test your apps before you publish. I do not appreciate being your beta tester..Darrell StaalesonVersion: 5.0.0.2789

Remote depositLove using this app to deposit checks remotely! However, I do it infrequently enough that I have to go through the help menu each time as to me it’s not intuitive to press the ‘+’ menu behind which the button is to photograph the front and back of the check. Just wish the deposit button were in the front menu..Klg7/2Version: 4.6.3.54

I’ve used worseBeen using this app for a couple of years. Clunky and erratic. Slowly getting better. Still nowhere close to something like Schwab Bank or CitiBank apps. Depositing multiple checks is a pain because you have to go through the intro screens each check instead of just moving right into depositing another check into the same account. Latest version seems to have broken the account screen/tab on both devices I’ve tried it on. Just shows empty or briefly shows the spinning icon then empty..IfflingVersion: 4.6.2.534

All accountsYour online system is a bit difficult to navigate especially trying to figure out where to go to make a transfer. You could make this a lot better in my idea..Wardens WorryVersion: 5.0.20.4679596636

Mobile check depositOverall this service is okay but very often the back side of the check where the endorsement is, is rejected. Some times it takes 4 to 5 takes which can be frustrating. It is still better than having to drive 10 miles to the nearest Umpqua bank to make a deposit..CADlisteningVersion: 4.6.5.1654

Great App but would be nice to have fingerprint accessThis is a great great app and works as it should but would be nice to have fingerprint access as their personal banking app does. This is really just a nit pick though-Umpqua is an incredible bank and I couldn’t be happier!.Michael_ToddVersion: 4.4.10.150

Progress but not perfect…The app is great for viewing balance and managing remote deposits. I would personally like access to quickly locate my routing and account number when viewing my account balance. I would also like the ability to link my business, personal and mortgage accounts in one view (rather than multiple apps)..IndiaAnnieVersion: 5.0.0.2789

Great app & great bankI really appreciate the personal service from my local branch and this app is the perfect compliment. Thanks for making it easy to be a customer even as my needs change and transactions get more complicated!.Rfranc0Version: 5.0.0.2789

Best Business Bank EVERThis us the best bank and best biz banking App there is. Over 25 years I’ve had 5 business banks—big and smaller—but service evaporated as soon as we were “signed up.” Umpqua is the real deal though...didn’t really believe would ever find it, but can’t say how glad we are!!!.1112223334445556667771470Version: 4.4.10.150

Mobile depositsThe mobil deposit Part of the business app is not intuitive or user friendly. It would be clearer if the app prompted "use" or "cancel" once each picture is taken..Sassy SnoolVersion: 5.0.0.91

Yup I love it !I love the app. Makes my life much easier when I’m out and about for my business and personal. Only wish there was no service charge when transferring $ to accounts through the app Overall. Love the bank. I’ve been with you since 2004 or so. Stevens.Fredly ZVersion: 4.3.9.215

App management1. Need to add ASAP the function which will allow to me finds between accounts 2. Add a function to be able to send wires and ACH from mobile 3. More user management functions and simplicity has to be integrated into the app.Odessit777Version: 4.3.9.215

SettingsThere needs to be more configurability - such as deleting old accounts so you don’t have to see them on your homepage. And when you’re already logged into the app and try to go into settings, why do you have to re-enter your user ID and password. That makes no sense..Carrot PatchVersion: 5.0.20.4679596636

Hate password reset every 3 monthsGreat app but I hate the password reset every 3 months. It’s hard to come up with new password every 3 months. And umpqua won’t let you use old password, not even from last year..Harjit kalkatVersion: 4.3.9.215

Like for depositsI like the app for deposits. I would give it one more star if it: -Took pictures automatically -Didn’t have all the qualifying pages of info ahead of the deposit -Asked for the amount first.WS residentVersion: 5.0.0.2789

InterfaceCould use some improvement. The interface is not intuitive or obvious. I had to poke around a bit to find out how to deposit a check w the app..Doggielicks45Version: 4.6.5.1654

EasyThe interface of the app is straight-forward and easy-to-use. You do have to change your password often unless you is your app often..Ms-DASVersion: 4.6.3.54

All I need.I can do everything I need to run my biz accounts right from here. Including deposits checks. It’s very convenient..InfitnessVersion: 5.0.20.3155

Deposits take too much timeFor each deposit, I have to traverse introductory screens, as if using the deposit function in the app for the first time. Worse, I have to re-enter my email address for a receipt for each deposit. The app should remember the email last entered..TheresaburkesVersion: 4.6.3.54

Endorsement sideThe app doesn’t recognize the check is endorsed if I stamp it with our deposit stamp. I have to write deposit only for it to complete..Businss remarkVersion: 5.0.0.91

Great mobile app!Have used both the personal and business app for mobile banking forever and both work very well. No complaints at all! Thanks Umpqua.KoarmstrongVersion: 4.6.3.54

Umpqua Lakeport Ladies Rock!Always trying to make banking easy and pleasant. They consistently offer 5 star service. Best bank I have ever had the pleasure of working with in all my years of banking Keep up the good work 👍👍.Happy Lab LadyVersion: 4.3.9.215

The app is always messed up.The app is always giving the message that it has an invalid company ID & Password. But it is the exact company ID & Password I used to set up the app. Dumb that every time I try to use the app I have to call customer support..MarkdmcguireVersion: 4.4.10.150

Thank you!Would be better if we didn’t have to change the password every 3 months!!!.MidgetmrgVersion: 4.3.9.215

Service XtraThey have prompt and friendly from the word go. Came to my office and opened my account and returned when I needed a second account added. The Mercer Island crew rocks.LH liveVersion: 4.4.10.150

Needs improvementDeposits are too slow and many times even with good photos don’t go through.QuittellingmenameistakenVersion: 4.6.2.534

Vice PresidentOnline business banking working flawlessly. Making my job much easier..HudwalVersion: 5.0.20.4679596636

The deposit check function is messed upOn the iPhone X, the picture button is at shown behind the speaker, like the phone is upside down, so it is difficult to take a picture. What are the other two bottoms for? Makes no sense. No one UX this?.Princess BreadVersion: 4.3.9.215

TimThis app still not working on my iPad. It’s been so for 6 months now. Customer service didn’t help..TimokhaVersion: 5.0.0.91

Mobile biz banking and appFirst: the person I worked with on the phone was patient, helpful and pleasant. Second: the app works well once understood Thank you!.DlebtVersion: 5.0.0.2789

Convenient when it works!The app is wonderful UNLESS you are using a password manager of some sort… Then things get a little tricky and finicky..Muyalta3Version: 4.3.9.215

Best bank ever!I’ve been with Umpqua Bank since early 2000. This bank, wonderful people and they know what they are doing..RJC OCVersion: 5.0.20.4679596636

One of the best banks I have ever worked withI cannot recommend this bank enough!.AaajdldldVersion: 5.0.20.4679596636

I’d give itZero stars if I could. Clunkier and more issues with this app than at my other banks. If I didn’t have to bank here I wouldn’t..BuckjockVersion: 4.3.9.215

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.0.20.3155

Umpqua Biz Mobile Negative Reviews

New update still archaic modelI wish I could share a screen shot to show you all what their interface looks like. They do not show you the name of the companies that have debited your account. All you see is “authorized payment” as the company in your feed. You have to click on each and everyone of the “authorized payments” to see whom it was to. This is the worst mobile app I have ever used. It honestly would have been a deal breaker for me if I had seen this before opening an account. I think the 5 star reviews is from the developers because I can’t see how this lack of visibility in reading your report is okay with folks that do a lot of mobile banking. This mobile app is an epic fail. Update: I have called to voice my dissatisfaction about a year ago to that number and told my bank manager and got a passive who cares sort of response and I was just a complainer. It was obvious you do lip service here for PR only..LaurielavaVersion: 4.6.3.54

Fair to OKThis is a business app, so one could expect that there may be more checks to deposit vs a personal account. However, you end up having to press almost a dozen buttons per check deposit = super inefficient and the app is slow. Moreover, it does not read the backside of checks with a (new) deposit stamp that businesses use so you have to physically sign the check. Just know this before you hit the road expecting to have an easy way to still run your business virtually. It will work but given the awesomeness of other similar platforms that run faster with quicker processing (11 clicks per check??), it’s hard to be impressed even a little. Overall, this special business app is actually the personal app without any modifications so it’s not business friendly. Think it through better Umpqua, ask business owners their input..GghhjyredhgVersion: 4.6.5.1654

There might be worse out there, but…This is far from a BofA, Chase, or Schwab mobile app. Very difficult to make mobile deposits. Either it can’t see the endorsement, which sometimes you can just take a pic of just the endorsement for the “back” photo, or it can’t read the account info on the front of the check, and I haven’t found a solution for that. Why not just accept the best out of 3 photos or something and email me if no one can read the photo? I already get 2 emails every time I try to deposit a check. Why make this difficult? Humorously, the drive through people just tell you to bring the check in. Seems this app is a 3rd rate citizen, at best, in the over all Umpqua Bank system..Dadonline_10Version: 5.0.0.2789

Very clunky and inefficient business banking appThe check deposit function is clunky and just doesn’t not work well at all. I endorse checks via stamp and the app hardly ever recognizes the endorsement the first time, it takes 3-4 attempts in order to deposit one check. Sometimes I have to sign out and sign back in again just to get the check deposit function to work. I addition, it takes several different clicks just to get to the deposit screen and you can’t do multiple deposits, you have to run through the cycle every time for each check. This is very inefficient for a business and is costing me lots of extra time and cycles to do simple deposits. Umpqua- please fix this and make this app more business user friendly..PNW BusinessVersion: 5.0.0.91

Preauthorized...I was forced to switch to this app after having used the standard umpqua app for my business for 8 years. It’s actually terrible. Not being able to see expenses at a glance means my weekly bookkeeping literally takes 5 times as long. I have no idea whose idea it was to switch from what they had been using in their personal app but it’s absolutely awful. Literally every other banking app I’ve ever used (>10) shows you the actual transaction in the transaction screen without needing to click through. Probably just going to use a different bank for my business now... it’s simply not sustainable for a simple job to take this much extra time..H-bomb anonVersion: 4.6.3.54

FrustratedI gave two stars only because of the support I got from Katie, one of the helpers on the online backing help line. This app leaves a LOT to be desired. Half the time I can’t get into my account, it won’t just take my password from my vault, and it just randomly stops using facial recognition! I wish they would get the begs out of this! I have been waiting over a year for things to change! I must say it did work better before the merger, so I am hoping it is just growing pains from that having occurred. Thanks!.Anamchara Monastery AbbessVersion: 5.0.20.3155

Very hard to use difficult to navigateHow do use lotta phone apps to deposit checks and this one is not good. Difficult to navigate requires you to keep entering information if doing more than one transaction not to mention extremely cumbersome login process in. Although the bank staff is excellent and very friendly they’re not really a business bank nor are they set up if you require extra services. I must give them AA plusAnd their home equity loans process is excellent Got approved quickly it seems to be funding as fast.SacPrinceVersion: 5.0.0.2789

Mobile deposit RARELY EVER WORKSSo frustrating that more than half the business checks we try to deposit will not work in the Umpqua App. I love Umpqua but the app is terrible. Have never had the issue with my personal Wells Fargo account and app. And you do have to click a lot of things to be able to deposit, then when it says there’s an issue with identifying the deposit info on the back, it’s even more frustrating. They really need to get this fixed..LoisCooksVersion: 5.0.0.2789

Tedious to use.When looking at transactions, Each line item only says what kind of debit or credit transaction not the company or person it was to/from. There’s no easy way to scan unless you know the exact amount. To get any details the individual transactions needs to be selected. Also the pdf statements are not in standard bookkeeping format making reconciliation very tedious. Not business friendly in that regard..1hbombVersion: 4.6.5.1654

Cumbersome app doesn’t work for my business. Please listen to feedback and make changes.Umpqua needs to enable Touch ID. The Umpqua personal app has it, why not the business app? A real pain to log in to. Also, why is there a $5000 limit on check deposits? My other banks allow much larger deposits. This limits its usefulness to me, as I still need to go into the bank to deposit checks. If these items were fixed I’d give it 4 stars..Alexandri ConstructionVersion: 4.3.9.215

DumbWhy do I have to type in my email every time? Why can’t you send to the email on file, or remember from the last check? I have had to enter my email for each of the 11 checks I have had to submit. At this rate I will type my email close to 800 times this year into your app.Josh emailVersion: 5.0.20.3155

Random functioningI have been using the digital thump login method, when all the sudden it was not a possibility anymore. This app ask for feedback at random times that it is not convenient for me to engage on. Please if you want feedback in the future ask me by email and I will answer when it is an appropriate time for me. Please, fix the issue I spoke about at the beginning as soon as you are able. Thank you Pablo Bayo.Nonetheless-PablitoVersion: 4.6.5.1654

What’s the pointSeriously why am I banking here. Give me graphs and pie charts at least. It’s almost like they don’t even care. Do better, or I’ll take myself back to OnPoint Update: added faceid! Now all they need to do is get a card embossing machine so I don’t have to walk around terrified my business will fail if I lose my debit card. OnPoint gives you a card a couple minutes later after you come in when you lose it. Will update when they realize that it is a dealbreaker for banking when you have to wait over 10 DAYS to get a debit card in the mail or pay $60! For expedited. A literal joke.Slaughter131Version: 4.6.5.1654

Garbage!Worst banking app I’ve ever used. They keep making me change my password for no reason! Then they say you can’t change your pass word and need to contact customer service… you can look forward to a 45 min to an hour on hold. This app makes me want to close my bank account. But the local bank has good people. Bah!.General constructionVersion: 5.0.0.2789

Persistent technical difficultiesMobile banking app is plagued with persistent problems. Login is difficult and often requires call to help line. Calling helpline usually involves multiple transfers and considerable wait. Multi step authentication may be secure but it is burdensome and time consuming. Overall disappointing experience with Umpqa Business Banking mobile app..Patient, but not infinitley soVersion: 4.3.9.215

Possibly the worst banking app I have ever usedSo sad that a company that has fresh, nicely designed physical branches has such abysmal apps and website. Clunky, hard to use, poorly designed, slow, and confusing. Signing in, I literally just received a text at the number on file to verify my login, and then you ask me to enter a phone number to enroll in business banking?!.ShizumaatVersion: 4.6.5.1654

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