PingID Customer Service

PingID Positive Reviews

It’s fineIt’s works fine. It’s reliable and very rarely fails. Only real issue I’ve had is that it has been telling me for months in the app that an update is needed on a pop up window, but tapping update now only takes me to the Apple App Store where it says my app is up to date….RustS2018Version: 1.38.0

Easy!I love this app! Helps me log in daily. At first I thought it was on top of my passwords, but this app has reduced the number of times I even need to enter a password many times over!.Johnnydiesel33Version: 2.7.0

LovelyNew design is far cleaner and more up to date with modern UI Would like to see an easier way to change devices..BoojajVersion: 2.7.0

Works Great!Love having the ability to use FaceID to log into my work apps!.Libby Lou TDVersion: 2.7.0

Works GreatI’ve never had an issue with it.MattcunnVersion: 2.7.0

Does what it’s supposed toIt works.Tomcat696Version: 2.7.0

Happy UserThe app works great for me . From the best out there ..Ben Torah on the roadVersion: 2.7.0

Works great!This app works great for me, whenever I need to authorize a login a can just click on the notification and it will use FaceId to authorize it. Also it works great with an Apple Watch, if you have the watch on and it detects your pulse you can just authorize the login from your wrist. I think a lot of the bad reviews come from people that either don’t know how to use it, don’t understand much about security, or their organization doesn’t have the application properly set up. We all hate having to take that extra step to login or to access to something, but this app makes it really easy and removes some of the friction from this action..LeoZ100Version: 1.13.0

Works well, latest update to UI needs changeI have used this app for several years to remotely access my company’s network. It works well, but the latest revision now has the “yes” button right next to the “no” button. It breaks my concentration on other matters to avoid tapping the ring button. The previous design with a large slider immediately distinguishable from the “no” button, was much more user friendly. I would prefer the yes and no buttons separated but I would prefer even more a return to the slider..Bermuda BillVersion: 2.4.0

It works wellI think many reviews are just upset at the necessity for 2FA and possibly entitled. I do find it unnecessary, as my workplace now requires this, Azure, MS Authenticator, and a proprietary side loaded app for authentication. That’s 4 apps to access all services…. But I’m leaving 5 stars as I’ve been using this app with no issues, and it has consistently provided accurate codes and authentication..EthanclatimerVersion: 2.0.1

Works perfectly!Our org has been using this for years. It is an excellent though bare bones MFA app. Remember that you can tap and hold on iOS notifications even from the Lock Screen to immediately approve or deny a request without entering the app at all. This means you really never have to launch the app once it’s configured..DR-Proton-2Version: 1.22.0

Easy to set up, easy to use...The best security solutions should be very seamless and not disrupt easy access. Ping accomplishes this with easy setup and quick access to apps. When I log into my corporate network or work apps, the Ping App sends me a banner alert to my iPhoneX that can be unlocked with facial recognition! Easy, simple, painless!.Marcmo70Version: 1.8.5

New UI pleasant to seeI like the update to the UI, much better looking than the old version, also gives a position of where the request came from.LamtasmVersion: 2.0.1

Easy to use and handy featuresIt is a simple tool that is easy to use. It also helpfully enables features like automatically alerting and allowing response via smart watch..MacLarenv1Version: 1.37.0

Just works!I was hired by a large enterprise that requires using PingID for 2FA. I was concerned after seeing the ratings. However, over a week into my new job and I’ve never had a issue. It’s so easy to use. No complaints..Knot-a-fanboiVersion: 1.14.0

Works okay, only bare bones thoughI haven’t had any problems with the app though I’ve heard some of my colleagues have. Would also be nice to customize the alert sound or even just having a fixed alert sound that was different than the system default..GefilteVersion: 1.15.0

Works As Intended But Could Be ImprovedI use it for work and something that I think could be a good addition would be watch support or even perhaps widgets in the future where you wouldn’t have to open the app each time..Ryan3108Version: 1.26.0

Convenient but bad IUI like just saying “Yes” when the app asks if I’m trying to sign in — but why is it so close to the deny button? It’s too easy to hit the wrong one, which is weird because you only have 2 buttons on this thing and a lot of real estate. Add some separation. This will help the app comply with ADA guidelines as well..ThisIsTheTruthVersion: 2.2.0

Other waysSo if you pair ping with a phone and you don’t have that phone anymore because you had no choice but to get a new one, if you don’t unpair that phone, you will be unable to pair your new phone. You will have to contact your phone company. This is dumb. So many issues for one account..MsCookieMVersion: 1.28.0

Great app and functionI love that I can approve the request right from the banner notification or from the lock screen without having to open the app up all the way and slide the slider bar to get the approval. Great work with the app!.Mvan231Version: 1.8.4

Seamless with Apple WatchI have to use this for work, like everyone else. I love how seamless this works with my Apple Watch. I’ve used Okta, Facebook, LinkedIn and Google Authenticator apps in the past and never liked them. Note that the negative reviews are NOT REVIEWING THIS APP — they are reviewing their company’s IT..Ryohazuki222Version: 1.8.4

Works Great ButKeeps telling me to update everytime I open it, there is no update.....GiveMeABreakallnamestakenVersion: 1.38.0

Works fineBasic app, added login security, no issues.DestructoR_VKVersion: 1.37.0

Peace of mindWorks great and gives me peace of mind that my account hasn’t been compromised. Takes a little getting used to to ensure your device is nearby when logging in but very convenient once you’re in the habit..StomilsoVersion: 1.8.5

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PingID Negative Reviews

Update is not user-friendlyIt seems to have greater lag with response time and it the previous slider was much more intuitive. I now find myself having to actually read/check that I’m clicking the right thing, which is distracting and slower. The button placement and UX/color decisions are awkward. Frankly, I would like a two-button approval option as a pop-up notification (as long as my phone is unlocked) rather than having to open the app at all. Regardless, please simplify and make this more user-friendly, or revert while sorting this out..LeahgreenVersion: 2.0.1

Can’t even use itMy work made this a requirement. When I got a new phone it won’t even give me the number. Tried resetting. True the help all it does is says scan this which then leads to the same message.Nope223weVersion: 2.6.0

Garbage appMy work requires this for Workday. Never works. I’ll be deleting this app. Waste of space on my devices.Aviatiorramey17Version: 2.6.0

Stupid false notificationI've been using this app (requires for school) for 5 minutes and already I hate it. First it asked to always have access to my precise location. They claim that some organizations require that. Fine, if that's true, ask for it for those organizations only. They don't give any indication of if yours does or not. Mine does not. Then, I closed the app and immediately got a push notification stating that device security will be reduced if I don't leave the app running in the background at all times. That is in no way true. All the app is used for is to approve logins, it does nothing to improve the security of any of my devices, and trying to scare people into leaving it running so it can skim as much info as it can gather is absolutely despicable for a "security" app..Asnyder1Version: 1.28.0

Intrusive and dishonestThe app says it needs constant access to location, activity across other apps, camera, and a range of other intrusive things that it doesn’t actually need to function. Every time I close the app, a notification pops up to say that closing the app will reduce my device security. That is completely untrue and a gross way to try to get people to leave the app running in the background. The app does nothing to increase my device security so how could closing it reduce security? If anything, closing the app increases my device security because at least then it’s not keeping tabs on everything else happening on my phone. I have to use it for work otherwise I would have deleted it immediately..OkkjkVersion: 1.29.0

It’s okI appreciated that the app made it pretty easy to sign in from my Apple Watch. In a recent update, it now puts the GPS location in the Apple Watch alert and I have to scroll to accept the two factor, which is annoying when you do it all the time Please rethink this. If you want to tell people the location, just use text instead of trying to cram an entire map into a tiny Watch screen. It’s unnecessary and creates friction when the one job this app has from an end user’s point of view is ease of accepting alerts.Ayrton117Version: 1.32.0

If your company decides to use this app. RunThis has to be the worst app ever created. Had to download this app to be able to access certain things through my company. Since downloaded has deleted and removed all my passwords from my phone and has me locked out of my bank account and other apps. Wanna turn off the notifications for this app? Good luck cause with out letting this app have access to everything on your phone it’s un useable and your stuck allowing this awful app to your personal information if you want to be able to access items through your company..Nicholas______Version: 1.37.0

Frequently hangs and disables the iPhone orientation sensor until full device resetI use the Ping app (regularly updated) for work daily for 2FA SSO. The app has a tendency to hang around the phase of use of FaceID, and then not recover despite force-quitting. These crash events also disable the ability of the phone’s orientation sensor to work until I complete a full reboot of my phone. This issue has been present for more that a year, across recent iOS releases, and on both an iPhone 13 Pro and an iPhone 15 Pro. The long-standing unresolved status of this app defect results in my giving this app only one star..E4599511Version: 1.39.0

What happened?I began using your app for work at the new job about a month ago. Until today, it was easy to use and I liked sliding the slider to authorize my logging into work. (Yes. I’m easy to amuse.) Today was a different story. I kept getting an error message, “Network Error [Error 03]. Please retry. But I’ve been trying to retry for hours. I cycled the power on my phone several times. I checked for updates. I couldn’t figure out what had happened to make it abruptly stop working and not reset itself when I powered my phone down then up again. It leaves me wondering what happened. I hope that my help desk at work will be able to help, and I wanted to let you know so that if my issue is common, you can fix it quickly, before it damages your sales/image/reputation. I bid you success in quickly resolving this issue..Explorer 512Version: 1.25.0

Very inconvenientI had broken my phone and can only use this god forsaken app to have access to my work schedule and other important documents. Because my previous phone had Ping activated my new phone doesn’t transfer over the saved info from my previous phone. Had to call someone over the phone to deactivate my previous phone attached and the guy told me he didn’t know what to do. I hung up and tried another person and she was much more helpful. Overall very annoying if you’re getting a new phone and need to download this app again.Aya DreviisVersion: 1.29.0

Terrible UI and workflow in 2.0The UI ‘enhancements’ in 2.0 are terrible. 1) Buttons are smaller and placed on top of each other, and the ‘this isn’t me’ is right in the easiest spot to get brushed by a finger when trying to tap a number button. 2) The change of workflow to validate fingerprint/faceID after selecting a number is also off putting, why verify my identity after you’ve prompted me?.CorporateDroneVersion: 2.0.1

Not user friendlyNo way to regenerate a token to authenticate my phone. It worked originally but no content downloaded. I tried to delete and redo but it would not let me. After reading dozens of reviews I have come to the conclusion my organization didn’t research this app very well. Very frustrating. At this time when I may need to work at home I’m unable to get my emails. Read I should contact my IT department to have them unpair my device and they had no clue what I was talking about. They tried to get a hold of support but didn’t get a response back. Use at your own risk..FrustratedbynohelpVersion: 1.10.0

Bad execution of a bad conceptPutting the fact that a company can require authentication on a personal cell phone aside, this is a bad implementation of that already bad idea. The app requires notifications, camera access, location tracking, and your Face ID/passcode to work. Why? And if you delete the app or change devices there is no way to re-connect without going through your company IT dept. Incredibly frustrating and I will use my company’s other option of two-factor authentication instead just to avoid this disaster of an app..JnocknameVersion: 1.14.0

Disgusting how much information they intrude with your phoneI didn’t realize until I basically quit the job how much information they were collecting on my phone. I hope they didn’t get anything too personal as it’s being investigated. The company I worked for seems to always stalk and watch what I do like I was a criminal but it makes sense when the weird supervisor would repeat things back to me that I’ve said when I was home having personal conversations it’s honestly disgusting & I feel violated..Mind yours777Version: 2.5.0

READ PING APP’s PRIVACY POLICIES!If your work is having you log-in to their work website .. and then having you use this Ping App (that works actually quite wel)... to authenticate you on your personal iPhone.. just be aware that this app appears to be collecting personal data …and who knows — maybe sharing this data back with your company ? Not sure … just READ THE PING APPS PRIVACY POLICIES.. either way .. get a VPN .. “NordVPN” is recommended by Consumer Reports .. delete your cookies in safari & others often.. and use the “BRAVE” BROWSER ...Repent&TrustJesus-Mark1:15Version: 1.15.0

Device security?!Installing the new version that was just released today and then closing the app from the background now results in a message saying that my device security is now reduced. That is very very exaggerative to imply that the security of my device is now compromised to a lesser extent - and to do so without providing any details - EACH AND EVERY TIME THE APP IS CLOSED! And an app that must run 24x7 in the background to have alleged “security” for my iPhone is a fundamental flaw in what fundamental security should be about..Steel DrumsVersion: 1.29.0

TerribleThis is probably the worst app I have ever used. I say “used” but in all honesty I haven’t used it yet because it won’t work for me and now I am locked out of everything from work. I haven’t been able to check my email in two months. I have called tech support multiple times but no one can help me. If you are a corporation looking for multi factor identification, please please please, for the sanity of your underpaid employees, DO NOT use this platform..Kelkel78Version: 2.5.0

The pinnacle of lazinessSimply put, the app completely lacks any method to pair a new device if you no longer have access to your old device (for instance, a damaged or replaced phone.) This glaring omission from the app’s otherwise straightforward workflow is beyond unacceptable, in this modern world where two-factor authentication and vastly more complete authenticator apps are commonplace. This is a developer devoted to providing the bare minimum and nothing more, even if it negatively impacts thousands of people’s lives..Henry FloydVersion: 1.14.0

Appalling Interface. Barely functionalThey’ve updated the app to lose all functionality really. The app used to log me into the actual work app that needed authentication by Touch ID. Now, the app switches to Ping ID and the work app decides that the session is over. The interface for Ping ID is from the 1990s before any of my peers were born. It is excruciatingly slow and the set up process required me to log in 4 times. To me, this is absolutely unusable in its current form..HuginnmuninnVersion: 1.28.0

Slow to auth, watch interface is terrible.Switched from Duo to Ping. Duo was fine, I mostly approved auths from my watch. Ping’s interface on the phone is so much slower to display and approve a login. The watch screen displays a map you have to swipe out of the way making it so frustrating to use. Ultimately it works, but Duo has nailed this interface and Ping fails to get close..EltonitoVersion: 1.39.0

Geo tracking update impact on iPhonesPing ID used to have a big blue toggle slider on pushed requests for identification. Since the geotracking update, the toggle has been replaced with a link to location mapping and 2 small fields asking one to respond with yes or no. I have an impaired right hand and it so much harder to approve requests for identification now 😭 Please bring the toggle slider back! Or improve the ID request GUI/options for iPhone..11PenniesVersion: 2.0.1

Horrible app. I give it ZERO stars.I think the 5 stars reviews here are fake. The app is extremely complicated. I got a new phone and the app gives me SO much trouble. I can’t log in reason why I won’t be able to get paid this week from work... The information I find online is useless. I need to call my company IT so they can help me unpair the old phone, in the meanwhile I’m not getting paid. It’s totally not worth it. I’d quit my job if I didn’t love it so much. Employers should never use this app. It’s horrible..Stephanie QuintalVersion: 1.10.0

IOS update makes the app unusableAfter I updated my iPhone to the latest iOS software 13.4.1, the app now locks me out saying that my device is jailbroken and does not meet policy. I even have Face ID and a passcode on my iPhone and have contacted my company’s IT department numerous times about this issue. Still nothing. Even tried deleting and reinstalling the app, but the software update has now made this app unusable for me :(.Dataanalyst2020Version: 1.10.0

Terrible authenticationI got kicked out of my phone email because I can’t authenticate with this app on my desktop. When I go to my desktop, it then asks me for a passcode! This was already setup before between the devices and now it doesn’t work. I’ve looked everywhere and couldn’t find the key to unlock my desktop so I could unlock my phone just so I can get into my email!!!!!! Unreal, this is too much for something as simple as logging into my email. Terrible app..Anon00000005Version: 1.9

Yes, it’s me. It always has been.Just upgraded to the latest version of ping ID and now instead of allowing just a finger print verification, I have to click a “Yes, it’s me!” Button every single time I use it. If I’m using my fingerprint, why do I have to click another button saying “Yes, it’s me?” This is a horrible UI design and now I need to click a button and use my fingerprint in order to use it. So inconvenient..BadcodeyVersion: 2.0.1

Impossible to setup a new phone each yearIPhone Upgrade Program user here. Why would I consciously have to think to unpair this app before turning my old phone? Every. Year. My old phone is still listed and there’s no way to remove it…and there’s no way to add a new device. Now I can’t access my Windstream Internet account. Such a waste of an app’s purpose. You guys really need some better developers..PeterJH3Version: 1.29.0

App support not working. Email verification never happens, and cant contact supportPing ID app support account creation process is faulty or a hoax. Asked to create account and then look for verifocation email to then continue. Email is never received. So I can’t contact the developer for support on app issue with iPhone 11. It has a glitch that makes the app believe phone is “jailbroken” and apple has verifoed the phone to be fine. Cant use this for work and can’t contact developer..Alfredo01Version: 1.10.0

Rarely worksThe app frequently hangs up with the new release. When it asks for a “unique number” to verify in the app it hangs up before I’m able to see the choices. The swipe up to approve also does not appear. Sometimes restarting my phone helps, but not always. I’m completely unable to log in to my company site now…..KT1388Version: 1.39.0

Facial Recognition or fingerprint required!?It is absolutely ridiculous that only on my phone facial recognition or fingerprint recognition is required to use the app. It’s not required on my computer nor when using an Apple Watch. I do not and will not use this type of authentication, it is not secure. If not for work, I would not use this application at all..Spencer765Version: 2.5.0

Doesn’t really work on Apple WatchOTP on Apple Watch is never up to date. I still have to use my phone every time to get the code..UserchuaaaVersion: 2.3.0

Unable to remove a paired device or validateNever had any issues until the app update.Blackjack playaVersion: 2.0.1

CraptacularComplete and utter garbage made by 5 year old techs.CrapAPPx2Version: 1.10.0

Doesn’t work properly.Tells me device is not supported after setting it up on iPhone..Star omegaVersion: 1.8.4

App Watch response very slowAppleWatch notification is so slow that the auth on the screen ends up timing out. Hopefully will get fixed soon..Down and Out(look)Version: 1.7.6

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