Panda Express Customer Service

Panda Express Positive Reviews

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Panda Express Negative Reviews

Horrible app. Changes your addressOrdered last pm. Somehow, our address was changed after hitting order from xxx ct to xxx dr which doesn’t exist. If you google xxx dr it shows our home. Less than one min after ordering, we noticed the error and contacted the supposed driver by phone # provided by you. It did not belong to anyone affiliated with doordash or Panda Express. We then called the restaurant. They said they would let the driver know. I then called doordash, your picked delivery method. They said they tried calling the driver and no answer. Obviously, they do have someway to contact her as they supposedly got the order to her. They said they’d take care of it. The driver was at the store for over 45 minutes according to the tracking app and I still was unable to contact her. Once she started moving, I could she when she arrived in my neighborhood. She drove to the entrance then left. I was standing outside the entire time. It took over an hour and 1/2 for her to key in delivered which it never was. Our neighborhood is only 82 homes, very small and only 4 streets. This person obviously had no intention of delivering. She never tried calling us. This was the first time my daughter was going to try Chinese food. She was extremely upset. this mad it very difficult also considering it was now almost 2 hours later..IsaveulifeVersion: 5.0.0

Poorly designed and nonfunctionalThis app has way more stars than it deserves. I don’t know how so many people are satisfied with this completely unusable app. I cannot order anything because every time I initiate an order by setting the pickup time and place, it just loads for a long time before telling me the order could not be placed. The loading times for anything in this app are nonsensical and absurd. I have to force quit the app then open it again to start over and hopefully it doesn’t get stuck on a loading screen again. Why the hell does it take so long to continue as guest? Like wth is it processing for so long to get past the initial screen? I can’t fast log in because autofilling the email always enters my password (which is fully visible i.e. security issue) instead of my email. Even when I have the cursor on the password field, autofilling it will replace my manually entered email with my password (again, it is visible) and still leave the password field blank. Also the map to find your location almost never works and also takes forever to load. This app has all the same terrible problems as their website too. Unbelievable that they screwed up such an important part of what could have been an excellent addition to their business model both on desktop and mobile..Pissd off customerVersion: 2.5

Points disappeared and no one to talk with about it!I love Panda Express’ food. But this isn’t a good review, it’s a review about the app itself. For one, and this is shady as the day is long… there is NO and I repeat ABSOLUTELY NO way to speak with a person via chat or telephone for Panda Express support. Any attempt I have made to contact them fails because the ONLY way you can contact them is some faulty message through the app that they’re supposed to email you back, but they never do. Half of my 2000+ accumulated points magically disappeared one day and since the employees aren’t trained to know squat about the app, there is apparently nothing I can do to get my points back. No one responds to messages and the Panda number is a total JOKE. There is a prerecorded message and then it hangs up on you. Panda has great food, but their untouchable status irritates me to the point where I don’t want to eat their food anymore because I think it’s shady that they, and many other companies these days seem to think they can just go untouchable and not have to deal with the public anymore. “Give us money and when we screw up and give you a soggy mess you need to just deal with it, peasant! Oh and the 1000 missing points you had that disappeared.. deal with that too!”.Paul SmalleyVersion: 7.0.4

Lack of caringLet me start off by saying how much I do appreciate panda express being open during these uncertain times, with that being said I’ve got to say that for the prices they charge they certainly try to short you as much as possible. I have gotten the same thing every time ever since panda express opened in Michigan city and I’ve never had an issue until they have done the carry out orders only. I order a large orange chicken only and when I brought it to the point of them not filling it up the whole way I always get an excuse or they try to explain to me they only fill it up to the line which is OK if that’s what was happening but that’s not what was happening and I’ve pointed out multiple times and yet I still get treated like I don’t know what I’m talking about or that I am wrong. I’m not very appreciative of the disrespect or lack of caring about making sure that the container is simply filled to where they say it should be to begin with. For the pricing that panda express charges I can certainly receive better quality and quantity both from the food and the customer appreciation elsewhere. Very disappointed to say the least. I’d like to say that it would matter that I made this post but I am almost certain it will not make any difference sincerely a very disappointed combat Army veteran..Adam_army_veteranVersion: 2.16

Kind of a disaster tbhIve had a lot of problems with what should be a stellar experience! the app looks nice it just doesnt really function. ive had 2 occasions on pickup orders where upon using apple pay they processed the order twice (my bank blocked the second charge) but then because it said the second charge was rejected it cancelled both orders, but told me (according to the app) that the order went through fine and i would be able to pick it up in an hour (the prediction thing is also always off, i wanted to pick up at 7:30 but i tried to order at 7 and set it to be picked up at 7:30 and they said i’d have to be there by 7:15, well i didnt want my food to get cold so i waited til 7:15 when the prediction in the app said i could pick up by 7:30, great! i hit charge do the apple pay and then it says the order has gone through for pick up at 8:30 and i’ going HUH???????? when i got there the people were very nice they did find the order and they said it happens often, i showed them that it did charge me the once and so they went ahead and put it together fresh on the spot and even threw in some extra sauces which, the people are always wonderful my only complaints are about the app!) also they run the delivery through doordash and it causes all kinds of problems with selecting sizes of things. there’s a constant error that something can’t be added to the cart because there is no size selected, but the option to select the size never appears! i really want this app to be good but right now, its breaking my heart! the other thing i dont understand is why panda will not allow doordash to do plate orders (only a la carte, and marked up as well which what a rip) you can only do plate and bowl orders through the official panda app and then its impossible to get drinks or appetizers..MaxLightsVersion: 3.11.1

Likely the first and only time I will visit this new location…I have gone to several other locations and often order online, sometimes WHILE sitting in a backed up drive through line to try to speed things up for myself and others. Tonight, I went to the drive through and asked for my mobile order, but was informed I could only get it by coming inside. Not even a “we'll do it this time, but in the future, you will need to plan on coming inside because we cannot hand your mobile order to you at the drive thru.”. (Do you even realize how ridiculous that sounds?). If I EVER come back here, it will be close to closing again, I will ORDER at the drive thru and hold up the line while I make up my mind what I want, and it will not be just a single plate order like tonight. I will make sure I order a big family meal, or multiple meals. People who gave physical difficulties will frequent restaurants that make their lives easier, and avoid the ones that unnecessarily complicate their lives like the plague. Don’t mess with the old ladies! We know all the tricks to make you regret it! I really regret that rounding up option right now. You should be paying me for the inconvenience!.PandaExpressSucksVersion: 5.2.8

DO NOT USE THE APP, ORDER WITHOUT IT!Wow. To start off, my order was messed up by the store so I had to call and they gave me store credit. They would’t cover my delivery fee which was absurd, I paid to have it delivered. ANYWAYS, I try to reorder on the app and it says the order couldn’t be placed because now it would be ready at a later time which was fine but it still wouldn’t go through. If you read other reviews, others have the same experience. I kept having that issue no matter what I tried on the app, so I finally went on my laptop and just ordered from their website. That’s how I ordered the first time. Tell me why, 4 ORDERS WERE MADE. 3 were from the unsuccessful attempts on the app, and 1 successful try from the website. I got three orders and then ANOTHER ONE WAS ON THE WAY. Thankfully that one was cancelled, someone must’ve figured out what happened. I didn’t call the store, pretty sure it wasn’t their fault. And during these uncertain times, I am sure there is no one to call. But yea spending so much money on Panda was not in my plans today. So if you don’t want this to be your experience, refrain from the app. Just use the website. It’ll literally save you money. And FIX THIS APP !!!!!!!!!!!!!!!!!!!!!!!!!.Dolly7384Version: 2.18

Awful ordering experienceYour app and website are awful. First, you don’t specify how many spring rolls are in the “small” and “large” orders. How do I know how many I am getting? Second, the app is very confusing on how to start an order that isn’t the family meal or group order. Third, the available pickup times feature is the worst I have ever seen on a good app/website. I selected a time and when I hit next it game me an error and said to select a different time. I tried again. Same error. Apparently I could not select that time because it was too soon. The problem is the app doesn’t tell me the next available time. I literally had to select a time in five minute increments until it would finally take a time - 2 hours later btw. Really? You were that busy at my selected location that I could not pick it up for 2 hours?? I tried to call the location. All I got was an automated message saying that orders were high and to try the app or website. Ugh. So I tried the website. Same terrible functionality selecting the time. I went back into the app and now the only available time was another 30 minutes out from 2 minutes ago. Really? You’re that busy that now 2 minutes later my available time is extended other 30 minutes, making it 2.5 until I could pick up my food? Forget that. I chose a different restaurant to get my food from. Now here’s the kicker - as I drove by this Panda location picking up my food from someone else, the parking lot was empty. The store was empty! So why was it going to take 2.5 for me to pick up my food? What if I had still gone through with selecting Panda? Would they have been able to make my food right away because they weren’t busy and then had my food sitting there for 2.5 hours getting cold?? Awful experience. I’ll never try getting food from Panda again..AcivoryVersion: 2.18

Easy to navigate app but gives incorrect informationI signed up for the app for the first time. And there was some confusion with getting my order. So I do not go by my first name. I go by my middle name. Therefore, I signed up for the app with my middle name. However, when I placed the order with my credit card, it says next to the expected time to pick up my order, “head to the register and tell them mobile order ready for (my first name). I figure okay I guess my order will be under my legal name since it was paid with my card. My family and I get there and the employees can’t find it for the longest time. We tell them it might be under my middle name then. They are skeptical but we eventually get my order which WAS under my middle name. Why does the app say to ask for it under my legal first name if that is not what the order is under?? So confusing. Honestly just don’t include that phrase to “head to the register and tell them mobile order ready for ____” if that is inaccurate. I would have just asked for it under the name I put it under from the very beginning..RebekkieVersion: 5.1.4

Worst serviceThe app is fine, always works for me and is convenient. My issue is with the location my order comes from….worst service ever. Last time I ordered through the app and went to pick up my food once I got the text it was ready. Arrived and they had given my food away to someone else, then proceeded to tell me I had sent someone pick it up for me already (I did not) after that they were preaching to me about needing to have my confirmation number before picking it up but yet when I asked why they didn’t ask the other person (wrong person) for the confirmation they kept telling me I needed it. After showing my confirmation text message they remade my order because they saw I was visibly upset I went home trusting my order was right. Get home and the orange chicken was missing from my kids meals. I go back to the restaurant again, they see me walk in and ignore me. They finally acknowledged me after I started addressing them, showed them my orange chicken was missing (and my order confirmation/receipt) and the try to deny that they didn’t put the chicken in there. After me showing them that the box had no trace of orange chicken sauce and the labels on the box clearly said orange chicken they were like oh ya sorry we can give it to you. Probably the worst experience EVER…not to mention there was a manager there that night and not once did they come to try and handle the situation, just had one of the girls walking from the front with me to the back with them! Then you know tonight I ordered delivery from the same location from the app and the portions were extremely small and only gave 1 piece of beef with the beef and broccoli….food lacked flavor. I understand that the pandemic really put a strain on everyone, but this panda and it’s management are horrible. Corporate needs to make a visit to this location..Nder1117Version: 4.2.7

Prevents delivery for my entire areaI would be happy to use the app and rewards program that goes with it, but because the delivery feature outright prevents me from choosing the location which does the delivering, the app defaults to the closest Panda location- a store located on a nearby college campus which is only open three and a half hours per day, only on weekdays, around lunchtime. When the store is closed- which is almost every hour of every day- the app attempts to force me to arrange a delivery on some future day, instead of allowing me to get a delivery from one of the other locations in our area, one of which is not even a full mile further away. The previous Panda Express app never did this to me, but I don’t know if that’s because the app was just better designed or because the location had not opened yet. The entire issue could be resolved if they had the app to check if another location within delivery radius was open when the closest is closed, but as it stands the app has essentially forced me to either use third party or shop elsewhere if I want delivery..NotapaidshilliswearVersion: 5.0.1

Family Deal Not AvailableI drove to the restaurant, but there was a sign that they were no longer offering the family deal for $20 at the restaurant. Manager made me drive around and order from the app or online while in the parking lot. Then I advised to workers that were taking out the track that neither the app or online were offering the family deal. She recommend I try to call their corporate office. EXCUSE ME!!! That’s not my problem, that’s a Panda problem. So I drove back through the drive thru and asked to speak to the manager. They had me wait at the window while she was on the phone and then when she came to the window she said they had to reset the app and the options online. I closed the app on my phone, reopened it and voila, guess what the option was added. Unfortunately, instead of the manager taking my order at that time as a courtesy for the inconvenience, she told to go back around to the parking lot, place my order on the app and wait for the time given for it to be ready. 30 minute wait. In the meantime, I watched a countless number of cars drive in and out of the panda drive thru. This experience sucked!!!.Paola VelascoVersion: 2.15

Forced me to leave a review, so here are my thoughtsNot that I think your organization has any ability to effectively communicate to its employees or workers or management from corporate, but the location on los Osos Valley Road in San Luis Obispo is disgustingly under employed. And therefore, poorly run. There’s a clear disconnect between management and the workers, when I went there was a line out of the door and only 4 total people working, including the ones in the kitchen. I ordered online and waited an hour for my food because they were so swamped they couldn’t look up to see that an online order came through, and I watched this poor teenage girl get yelled at by angry hungry customers for things that clearly weren’t her fault. Also like, app interface is terrible, why aren’t there points or like any kind of rewards incentivizing people to use the app? Get with it and stop asking me to pay you back for donating to the kid’s foundation. You already paid, stop lying to people and telling them they are donations are going to the kids when really they’re going into your pockets..Mcdaddy_maseVersion: 4.2.10

TerribllePanda Express uses DoorDash to deliver their orders. Several times I sat for over an hour waiting on my food to never have received the order. When I first started ordering outside of Uber Eats I was excited because the food came fast and to my door. That feeling was short lived because Dashers don’t check the address; they just care for a check. They don’t care if the customer gets their food which I’ve experienced twice. The Dasher delivered to the wrong address and said it was delivered. Then when customer service reached out to them to see if they’d correct their mistake, they said they were too far. I just ordered my food and and the Dasher delivered to the wrong address again! They put in an order for redelivery and they turned around and canceled that. Because my son is ill I I ordered again. I don’t want to take him outside. This is so disappointing and disgusting how paying customers are being treated. We order food and expect a decent delivery time to possibly not even get the food. I really wish Panda Express and DoorDash really cared about their customers..ADEISHAVersion: 4.2.5

Horrible customer serviceI ordered food at the Harker Heights location and I was asked if 3 minutes was ok for what I wanted. I let the lady know that yes that would be fine. Everyone in line went through and they continued to get all the food ready 7 minutes pass I went to the counter and nobody acknowledged me. There was a few people in line, but not too busy that I should have been ignored. Finally, a worker asked if I needed help by then it had been 11 minutes since I had ordered and mind you not my food is sitting on the counter not under the warmer and I had asked how much longer on my food that I was told 3 minutes on. She replied we are super busy and working on it. I informed her my food has been sitting out this whole time and I don’t want cold food either. She then at that time tired to tell me it’s placed under a light which is a warmer. I said ma’am it’s on the counter and that isn’t the warmer. She quickly tried to sneak it under there, but I seen her do it. The poor service is very unprofessional.LCart75Version: 5.2.2

Dissatisfied CustomerWent to order the family meal to go online and went to pick up at 54 and Little where they have two separate lines one for order pick up and one for immediate orders. The pick up line had 10 people and not moving for an hour. I wAited that long because I was early and thinking I’d get my food. I didn’t wait anymore to get it. No one was moving. They were making orders for people that weren’t waiting in line. The two people ahead of me were waiting over an hour. They were busy inside but not handing out the food to the people that were there. I did not pick up my food. I couldn’t get someone to come over to the immediate order side to cancel my order. So I left. I’ve called 4x to cancel. No answer. A manager should have come out and said what was going on. Either they had a huge order to fulfill and they were backed up and someone should have come outside to say something. No communication at all. I understand things are different in the world now but customer service should not have changed..CareynyVersion: 2.15

Worst experience all the way aroundSo I ordered a delivery order in the app and was told it would be delivered at 12:09. I got a text from DoorDash, that my delivery was confirmed. In the Panda Express app there was no mention of a 3rd party delivery service. I waited until 12:10, looked at tracking and they updated the delivery time to 12:33. I was a bit annoyed, but okay, those things happen. At 12:30 I got a text that the order had been delivered and it certainly wasn’t. I looked at all my neighbors front doors just to make sure that the order wasn’t mistakenly delivered to the wrong address. Then I called the store and was told that they had no responsibility for this since it’s a 3rd party delivery company. I was shocked. So I said it is your app, I didn’t order through a different app, and they told me too bad. Since I had already paid for it I begged for them to make it again and my husband would pick it up. They agreed, but reluctantly. So frustrating and sad that this company works this way..AMG0685Version: 3.4.0

App is cumbersome and incompleteI work in multiple cities. I placed an order on the app. Most apps will prompt you if you are a distance away from the location chosen their app doesn’t do that. I place an order 45 miles away from my current location their directions under the help section how to delete an order, but there is no place to delete an order in the app itself even though their own company help site says how to do it. So I had to drive an hour to retrieve my dinner, which was not edible or spend another 25 hours ordering from a closer location tried calling the restaurant on three different phone lines and they kept saying I can’t hear you. I can’t hear you. I can’t hear you though I can hear them fine And I was not in an area where there should’ve been a problem with phone service. There’s no place to contact corporate no place to cancel the order and no way to contact the store. I’ll be deleting the app..Carwyn BlueVersion: 6.4.7

Online pickup is terrible.I put an order in at 11:50, and it said it would be expected by 12:00-12:05. Pretty reasonable. I get there at 12:05, line is out the door and somebody is picking up a catering order. It's busy I get that. They didn't even start my order. What made me write this review is a guy walked in behind me after I went to the mobile pickup spot, i waited in the mobile pickup the whole time and he got his food before me. I then checked the next person at the end of the line and he TOO got his food before mine. I ended up walking out with my food at 12:40. What is the point of an online order if it's faster to go in person? Terrible terrible system. I'm aware it was a busy day and it can take longer than the time given, but the fact that almost 20 people who came after me got their food first really rubbed me the wrong way..JLking03Version: 7.0.2

They need at least 30 minutes but don’t get the order until the last 10 minutesOrdered in the app and they won’t let me pick a time less than 30 minutes away. Get there and they don’t have our order. Then they tell us they don’t get it till 10 minutes before pick up. I ask if I can cancel and she tells me know and because I am on a different time zone it will be an hour longer. She acted like the app was the worst way to order but we were on the go and didn’t know how busy they were...they were dead so not sure why they couldn’t fill the order in a timely manner. And yes, you can cancel if they haven’t accepted or processed. App also can’t handle time zones at all. This isn’t the first time this has happened just the most fustrating since we live on the time zone line and they can’t process an order at all. App would be wonderful if the employees actually understood it..ArtyrenVersion: 2.12

Approximately pick up timesApproximately pick up times are horrible if you are setting up a pick up time it’s for a specific reason. I had placed an order and I had arrived to the restaurant way before my pick up time however I had seen a bad just sitting there for the whole time that I was sitting there waiting. When a minute before the pick up time comes around I go up to the door and wait and I told them my name and they gave me the bag that was sitting there for at least 15min I let it slide next time around same thing happens not to mention that it’s sitting there and food gets cold so then I ordered and got there 7 min after I placed the ordered and then they are telling me that the order won’t be ready until that certain time well then I told them to please let me know because I don’t want cold food... mind you that it’s the same store they need to be more consistent.Is phxVersion: 2.18

NEVER AGAIN!!!I used this app for the first time not realizing Panda Express uses DoorDash to deliver. Had I known this I would not have placed an order for delivery, due to many bad past experiences with DoorDash. My order was delivered, but no knock on the door, or ringing the doorbell to inform me that the driver left my order at the door. Upon reviewing my door cam shortly after the delivery, the camera caught and recorded the driver complaining and swearing to himself about the walk he had to make from the main entrance of the apartment complex to my door!!! Sad sad sad!!! I wish I had not left a 20% tip for this driver…quite evident that he’s not thankful he even has a job. My first order has also become my last!!! There are plenty of other choices of restaurants to order from and this is being chalked up as a learning situation and put on my list of NEVER AGAIN!!!.Rusljb1Version: 7.0.0

Not a good appThe first 2 times I used the app to get reward points added to my account the app really worked great. Yesterday I went into a Panda in the evening time to use the app, I kept getting weird messages like you can only use 1 coupon at a time which that was all I was using. I checked the cart to make sure I didn’t apply any other coupons. Then I turned my phone off a few times and it seemed like it would work but it would not. The third time it just kept loading and circling but not even the part to just get points was working. The app just froze up , I asked the employees on how to to use the app they were not helpful either. So I ended just paying more and leaving. The app needs to be fixed, there are serious problems with it..1981syVersion: 5.1.6

Skip this app/ just wait in lineI mean overall it’s a okay app right but you place your order and it takes forever for it to arrive. I went into the restaurant just 10 mins before it was due and the restaurant staff didn’t care if I showed mobile receipt or order number “as long as it hasn’t appeared on my end I can’t do anything about it “ and i had to wait for my order to appear on their screen . While the staff was really frustrated that I couldn’t just wait 15 mins when I simply just wanted my food . I didn’t argue back . I waited and the order came in and they’re like NOW it’s your turn . When I had ppl come in much after I did and received their order first .unlike the Chick-Fil- A app that has the option to tell them “I’m here “ so they can start working on it . The earliest you can get it is like 30-50 mins after you order . Just skip the app and wait in line ..CynthiafragaVersion: 2.8

IncompetentI don’t understand why the people who serve the food don’t tell the cooks something is needed until it runs out. I placed my order in the restaurant at 11:42 ( note there were 5 people working and 6 people sitting in the restaurant eating, we were the only people in line). The super greens were empty (99% of the time they are and I’m used to waiting on them) and was told 2-3 minutes wait. My husband gets his food and begins eating. I place an online app order to take home to our son. My order wasn’t ready yet at 11:50 so I ask and was told that the mushroom chicken was out and now needs to be made, but they have orange chicken and noodles to make first. My online order was ready before my order. At noon, I received my order and asked for a bag. My husband was finished with his food eating while I waited for my order..YaoundeMamaVersion: 7.3.8

Not for Canada?App runs smooth but can’t get past the captcha until I’m on a US VPN. I can choose my Panda Express but it takes me to safari to order. And Canadian locations don’t offer rewards. So what’s the point of the app? Two stars because the app is actually smooth to use once I could log in..Trig1234Version: 5.0.0

No orderingApp has an ordering button, but just sends you to the website. Looks nice, but functionally useless..MleenheerVersion: 1.3.4

Can’t use app to order and payOnly options are for zip code and state when asked to enter required information..Yourhonour63Version: 2.19

What about Canada?This app doesn't work well. It brings you to a website to order instead of ordering in the app, AND, it's barely functional for Canadian customers. The fact that Canadians can't use rewards renders the app useless. I dinner understand why in this day and age, the company has not chosen to invest in a proper app. Debating on whether or not to uninstall it. It's just taking up space on my phone at this point..DaianaCVersion: 7.5.9

Not available in canadaDoesn’t make sense that the app is available in canada but you can’t use it in canada..Dd savageVersion: 7.5.7

No Rewards for Non US CustomersVery frustrating experience today. I’m a Canadian in the U.S. regularly and ordering in the U.S. The app gives me nothing but error messages and I can’t use any of the Reward points I’ve accumulated or receive any Offers even though I’m physically in the U.S. and ordering from a U.S. location. Fix the app!!.Reviewer1999Version: 7.5.5

No rewardsCan’t use the points in Canada..PalinduffVersion: 7.5.5

Useless in CanadaBuggy, and there are so many UX, visual bugs on new phones I think it was designed on old iPhones and ported to new ones without testing. The search doesn’t work,.Anooj2010Version: 6.4.6

Doesn’t work in CanadaWhat’s the point of the app if they don’t honour the discount coupons. No reason to go to Panda Express just hit up another Chinese restaurant..CBK64Version: 6.2.5

App SucksCan open the app but unable to order anything as it freezes once you go to the order page.Yay the wordVersion: 6.1.5

App is garbage doesnt workIn this day and age this App is absolute trash. You open App go to login. It takes you to the website to log in. You log in the website says download our app for best experience then you go back to app but have to log in again….. then it takes you back to website, you log in, then go back to app then it wants you to log in , then you go back to site……….. 7 days later you are still doing this loop trying to log in. GARBAGE!.NeoDragonzVersion: 6.0.2

GarbageDon’t waste your time on this app. It loops endlessly and will never allow you to place an order. Keeps looping to sign in, check out and than all over again. What’s the point of an app if you can’t use it to order. 2023. Learn how to make an app work!!!!.Uppercase NikkoVersion: 5.0.0

UselessIn Canada says it detects an error and won’t allow any access! Why don’t you fix it or get rid of this useless app!.Gary2youVersion: 3.2.8

Useless for CanadiansVery frustrating on both App & website. Using the app keeps taking you to the website when you try to proceed with the order it keeps taking you back to the beginning. I was also on an email list and got a notification about crispy almond crunch chicken with a code. Try to use it didn’t work and I also couldn’t find the crispy almond crunch chicken on the menu on the website or the app.So I called my closest location and was told they did not have crispy almond crunch chicken and I called the next closest location same story apparently it’s only American. So Panda Express needs to set up an app for Canadian customers. I will be deleting my app because I live in Canada it’s useless to me. But I do plan to order in person at my Panda Express because the food is awesome..Ottery.ukVersion: 3.2.7

Cannot purchaseCannot purchase through app. It will only let you enter in a zip code..HimtyVersion: 2.18

PreorderI like the option that I can preorder, but the last 2 times we have been VERY dissatisfied. The portions are no where near the same as when we go in!!.CapoufVersion: 2.12

Useless in CanadaCannot sign in nor create an account in Canada..NorthBoyChrisVersion: 1.3.5

StupidYeah the app is free. Because they won't let you see the funking menu. What a waste. Now I'll never try their stores because if this.Hollywood M23Version: 1.2.2

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