DoorDash - Food Delivery Customer ServiceDoorDash, Inc.

DoorDash - Food Delivery Customer Service

  1. DoorDash - Food Delivery Customer Service
  2. DoorDash - Food Delivery App Comments & Reviews (2024)
  3. DoorDash - Food Delivery iPhone Images

Delivery anywhere you are. DoorDash offers the greatest online selection of your favorite restaurants and stores, facilitating delivery of freshly prepared meals, groceries, OTC medicines, flowers & more. With more than 310,000 menus and 55,000+ grocery, convenience & retail stores across 4,000+ cities in the U.S., Canada, and Australia, you’ll find the best of your neighborhood as you shop and order online. Plus, enjoy $0 delivery fees for your first month. Restrictions apply: https://drd.sh/tF5uns/

IT’S ALL HERE
·Restaurants: Food delivery from local & national restaurants
·Grocery: Fulfill your weekly grocery list, from produce to diapers. Shop diets like gluten-free & vegan.
·Drinks, Snacks & More: Sodas, candy & ibuprofen from stores like 7-Eleven & CVS
·Flowers: Order fresh flowers for occasions like Valentine’s Day

KEY FEATURES
· Get it now: Get on-demand, same-day delivery
· Schedule deliveries: Order in advance and get it when it's most convenient for you.
· Real-Time Tracking: See when your order will arrive.
· No Minimums: Order as little or as much as you want.
· Easy Payment: Conveniently pay via Apple Pay, Venmo, Paypal, credit card, or SNAP/EBT at participating Mx.
· No-Contact Delivery: Your food will be left in a safe place and you’ll be alerted that it’s ready for you to pick up at your doorstep

ENJOY UNLIMITED $0 DELIVERY FEES WITH DASHPASS
Get unlimited $0 delivery fees and up to 10% off eligible orders from your neighborhood restaurants, grocery stores, and more. Plus, DashPass members get access to exclusive items and offers, and 5% in DoorDash credits back on eligible Pickup orders. Your first 30 days on DashPass are free, then your membership auto-renews at $9.99/month. Cancel anytime.

NATIONAL RESTAURANT PARTNERS
McDonald's, Starbucks, Chick-fil-A, Burger King, Wendy’s, Chipotle, The Cheesecake Factory, Outback Steakhouse, Panera, Chili's, Subway, Dunkin’ Donuts, Jamba Juice, Panda Express, Moe's, P.F. Chang’s, Denny’s, Buffalo Wild Wings, Papa John's, Papa Murphy’s, Jack in the Box, Five Guys, Boston Market, Red Robin, TGI Friday’s, Red Lobster, Qdoba, El Pollo Loco, White Castle, SmashBurger

GROCERY DELIVERY PARTNERS
Safeway, Albertsons, Aldi, Sprouts Farmers Market, Meijer, Hy-Vee, Grocery Outlet, Winn-Dixie, Smart & Final, BJ’s, Vons, Weis, ACME, Raley’s, Fresh Thyme, Giant Eagle, Bashas’, Bristol Farms and more.

CONVENIENCE & RETAIL DELIVERY PARTNERS
Walgreens, 7-Eleven, CVS, Rite Aid, Dollar General, Wawa, Sheetz, Casey’s, Total Wine, BevMo!, PetSmart, Sephora, DICK'S Sporting Goods, Tractor Supply, and more

FIND RESTAURANTS AND STORES NEAR YOU
We’re growing and currently serving over 4,000 cities across the United States, Puerto Rico, Canada, and Australia including cities such as New York City, Los Angeles, Toronto, Vancouver, BC, Melbourne, Sydney, Montreal and more.

Notice at Collection (California Residents): https://help.doordash.com/consumers/s/privacy-policy-us#section-11
Visit doordash.com to learn more.

DoorDash - Food Delivery App Comments & Reviews

DoorDash - Food Delivery Positive Reviews

Great app if you want to waste your money and time :)On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app..Version: 4.38.1

Order correction is too difficultRecently made an error on an order. Forgot to change my delivery address. App would not allow me to correct the delivery address despite several attempts to do so. I contacted the driver who was assigned, explained my error and he assured me he would bring it to my current address. The order was reassigned to a new driver who wasn’t provided the new corrected delivery address so my order went to the wrong location despite much effort to correct the error. I love DoorDash but feel they need to improve the customers control over the delivery. My chat history with 1 driver should roll over to the next driver if the order is reassigned to a new dasher. Frustrating situation because I added $10 to the minimum tip that was meant to go to the dasher who chatted with me. Instead, it appears it went to the dasher who was reassigned to the order and didn’t follow the instructions/updated address. I did receive a full refund minus tip or service fees, I can’t determine which part wasn’t refunded. It’s a little disappointing because I did everything possible to correct literally seconds after the order was placed. Customer needs to have ability to correct or edit orders more easily. There should be a better system in place to ensure errors can be corrected quickly and easily. Perhaps add a command that will tell dasher to contact customer to discuss errors on the order prior to pick up. This would help prevent mistakes from being locked in..Version: 5.28.0

Works fine - but won’t stop marketing notificationsYour experience using DoorDash as a customer will vary greatly depending on the quality of dashers and restaurants in your area. The service as a whole is essentially about paying a premium to be lazy, but sometimes that premium is 100% worth it. On a technical level, the app works fine. I’ve been using it on and off for years, and have never had an order disappear, or get charged twice for the same thing. Sometimes the map will go blank when the driver is on their way to me, and that’s frustrating because when that happens, the delivery estimate is no longer accurate. But I’m not sure if it’s a glitch, or is a result of dashers turning off their apps while they drive. Sometimes they do this to hide the fact that they are working for multiple delivery apps at once, or working in partnership with someone else and passing off orders. I don’t really care what they are doing, as long as my food isn’t cold or spilled when it gets to me. But it is a better experience when you can see their progress in real time. However! My biggest annoyance with the app is that it continues to send me marketing notifications, even though I’ve turned them off in my settings. A quick google search shows that this is a common problem. Isn’t this against App Store terms? I’m not sure if DD is exploiting a loophole or just assuming, “screw it, nobody will stop us.” But either way, it’s an abuse of customer trust..Version: 5.38.0

Jim from Gainesville FloridaI scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors..Version: 4.56.0

Doordash even stole Keys. Doordash doesn’t hold their Enployees AccountableAlthough I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us..Version: 3.1.94

ThievesThe drivers on this app are starting to become desperate. 3 of my last 4 orders were a complete disaster. If I have to spend 90 minutes on the app trying to speak to support after a failed delivery, is it really worth it. My driver pretended to deliver my order, took a picture of the receipt on the dashboard, and left. Door Dash tells me the driver delivered it to the correct address & gave me about a 25% refund for any inconvenience. Any subsequent action I took to resolve it, resulted in me being told a credit was already issued. I had to call my bank to dispute the charge. A few weeks ago, the driver gets my food, waits for me to text her about it because she was taking a while, then she says she got a flat & asked ME to cancel the order. I know, because I used to be a driver, if the customer cancels, you get to keep the food. I asked her to cancel it if she couldn’t deliver it & she refused. Told me I would have to wait an hour for triple A to come so she could deliver it. I called support & they had the nerve to ask me if I can wait for cold food to arrive. No other solution, just wait. I cancelled it knowing that person just wanted the food. I have since developed a relationship with that restaurant owner & he says it happens all the time. He gets a big order, then he ends up making it over again, knowing the driver must have stolen it. I now go to him directly. He doesn’t deserve that. Thieves!.Version: 5.33.0

Good Service but Bad ApproachGreat service for having a new baby and not having any food in the house or time to go out but please change this one thing. We live in an apartment building on the 4th floor with other town homes and apartments around us and write clear instructions for drivers on how to get to our door. However 3/5 times, the drivers clearly don’t pay attention and just drop the order off at the wrong building outside or at one of the town homes which doesn’t even match our address at all or the number we’ve provided. We try to call them and message them if we believe they might be lost or to check if they’ve found the place okay but they ignore any type of contact. When it is left at the wrong address, we try to message the dasher but they ignore that as well. The thing I’d liked changed is tipping the driver before even getting our order. The driver should not be getting tips or even base if they pick up the order or not because of the tip. We as users should be given the option of a dasher tip after we have gotten our food. It makes absolutely no sense to tip someone before a service. When have you ever gone anywhere and they’ve asked for a tip before even getting any service provided? Please change the option of tipping to after the food has successfully been dropped off..Version: 5.1.0

Ratings seem off.. let’s dive inSo I’ll be brief, DoorDash obviously the “cheaper alternative” if we must pick a delivery service app , but it makes 0 sense to see a 4.8 star-rating in App Store when everyone is deleting the app and using Uber eats/ASAP/etc.. I used to love DoorDash, had about 2-3 accounts at one point, as a dagger and customer. I only support applications who practice integrity for their users, this app did not do that. It isn’t support’s fault, they are just people like us who have normal jobs… what’s frustrating is trying to explain why you need a $20-$30 refund for a meal you either never received or was incorrect…. How hard is it to refund customers when your app has millions of users… the company has to do better it is going down hill, even the competitor apps don’t tell you “ your order isn’t eligible for refund.” I actually ordered from Sonic like we always do, not even a meal just some milkshakes etc… it’s about 7 mins from my house but I don’t have a car so it’s 20-30 min walk… nevertheless, I was contacted by a dasher and they said Sonic was out of 1/3 items I ordered, so I asked that they refund me credits to use immediately in app because I knew the refund would be some days…. I get a message from support saying my order isn’t eligible for refund or credits, and they also cancelled my order at Sonic. Great app right? Lol this app is a gimmick, use others: trust me.Version: 6.5.0

2nd time SHAME ON MEMy first time using Door Dash was on Thursday and my family and I were so excited that our favorite restaurant was on the list. I was studying for an exam, my husband works the night shift and my daughter works from home. We just didn’t want to leave the house and figured trying Door Dash for the first time was a good idea. We placed the order and the food came according to the time anticipated. One problem...food was missing and the side items were wrong. I sent feedback and they applied credit but because the restaurant is always busy I waited an hour so I still had to go to the restaurant and pay more money. I waited 2 days later to give them another chance but a new restaurant and the same problem...my husband food was missing. I checked the order with the dasher and said my husband’s order was not in there. I sent another complaint they applied a credit again. Customer service number showed up on my caller ID twice but each time they hung up before I answered so I called them and explained the inconvenience and I didn’t want another credit but they need to test their system before offering to customers. I’m deleting the app and will use my own car to pick up my food..itnwas a waste of time and money to use their service. Save your money/time and be your own dasher!!!.Version: 3.1.68

Love DoorDash…but MANY order issues1st, let me say, I do LOVE DoorDash. Very convenient, especially during this never ending Covid pandemic. I am immunocompromised & have to take immune suppressing drugs daily due to a rare condition..and I live in a state with 1 of the lowest vaccination rates..and I live less than 30 minutes from 1 of our state’s “hotspots” so..very helpful for me. DoorDash customer service is awesome. Most of the drivers I’ve encountered are super nice. So why the 3 stars right? I would estimate that 1 out of every 3 orders I place has an issue. I haven’t used the app in many months because 5 (FIVE!!) orders in a row had issues! Not minor issues either…items left out, items substituted (without contacting me and/or confirming I was ok with it), food completely wrong, etc). And I’m often ordering for my 6 yr old, who has a sensory disorder/ADHD/anxiety/dyspraxia so she often gets upset and..it’s just frustrating because it’s all completely avoidable IMO. As I said, customer service is wonderful & helps resolve issues..but I’m still left without the items I needed/wanted, still have to get them & also take the time to get in touch with customer service & work on a resolution. Who really wants to do all of that more often than not when ordering?? I would truthfully use another service if one was available in my area. Just to avoid the hassle. But, again, DoorDash itself is wonderful 🤷‍♀️.Version: 4.52.2

Be a decent human being and tip your drivers fairlyI love this app so much. These drivers are LIFE okay? Like shout out to yall forreal! Ima single mom and I struggle with insomnia stemmed from ptsd. When I couldn’t even leave my house because I was either too depressed or because of symptoms related to my ptsd this app became my go to. Even though my ptsd has drastically improved from where I was last year I still use it those nights when I get this weird craving out of nowhere or a sweet tooth but im stuck at home with both my kids asleep at 3am and got my satisfaction within 30 mins. Only had one problem with service and it wasn't the drivers fault it was the restaurant! I always tip "other" cuz like it shouldn't even be a question lol. If I cant afford that for what they do, I suffer (IMMENSELY lol) and wait to get it myself the next day. If you tip the bare minimum please sit back and think about how you wouldn't be getting what your gettin when your getting it if not for these drivers and reconsider your final decision . Think of them like servers at your favorite restaurant. Your tips are how they make their money. Why should these drivers be any different Getting out of their beds at 3am for our silly cravings were too lazy or incapble of getting ourselves..Version: 5.44.1

Assignment of DashersI’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier..Version: 4.9.0

Beware of driver name OTMPerson never dropped off food and toke a black photo. Never answered me either. Thankfully door dash gave us back our money but not to our bank account but as credit on their app. For the first time ordering I can say it definitely was a sucky experience! But I like their quick response. Our door also has light and cameras. Unfortunately the next driver placed the bag of food so close to the door that I couldn’t open it without it rolling down the steps and she seen me (the passenger) struggle and still drove off. She literally could of got out and helped but I guess she waited for me to say help when I looked up to say help she already was driving away. Tho I would of not waited for someone to say help and offered it, I still feel this was a better driver than the OTM which I found out means “On The Move” meaning someone making moves being sneaky and they sure was and got away with it. Other than those two experiences I’m ok with giving the app another try. I’m in Philly PA so people out here going to try to take advantage the best way they know how and think they entitled to it smh I just wish there was a way to protect us from people like this who they hire.. I’m ordering again today so let’s see what happens now….Version: 4.109.0

Good App. Good Service. Good Money Grab.I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant..Version: 4.17.1

Can no longer get refunds for missing items??Doordash customer service was absolutely ridiculous last night. We won’t be using doordash again. Don’t wanna take a risk. Not sure if they changed their policy or what. We had missing items. Normally you can simply select which items are missing and get your refund. Well this time they made it SOOO difficult for us. They made us go through a customer service agent and they seriously told us we had to take pictures of missing items?!! Really?? How is that even possible?? We even provided the receipt and everything.. Which they, doordash customer service should have access to already. They just kept telling us they could not help us at all. The dasher also did not take a picture of the order after it was dropped off which 99.9% of the time is what they do. Seriously do not know what on earth is going on with doordash. They said there would be an “investigation”. But that we cannot get our refund even though there are missing items which like i said several times here, usually is simply handled by just selecting what items are missing and then you just get your refund and then it goes to doordash credit. We don’t know what’s going on or what happened..Version: 4.84.0

Worst delivery and customer service ever!!Do not use!!I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!.Version: 4.25.0

Good (overall)In many ways, the work of a critic is easy. We risk very little, yet enjoy a position over those who offer up their work and their selves to our judgment. We thrive on negative criticism, which is fun to write and to read. But the bitter truth we critics must face, is that in the grand scheme of things, the average piece of junk is probably more meaningful than our criticism designating it so. But there are times when a critic truly risks something, and that is in the discovery and defense of the *new*. The world is often unkind to new talent, new creations. The new needs friends. Last night, I experienced something new: an extraordinary meal from a singularly unexpected source. To say that both the meal and its maker have challenged my preconceptions about fine cooking is a gross understatement. They have rocked me to my core. In the past, I have made no secret of my disdain for certain foods and those who prep it. It has been said that “anyone can cook”. But I realize, only now do I truly understand what those meant. Not everyone can become a great artist; but a great artist *can* come from *anywhere*. It is difficult to imagine more humble origins than those of the genius now cooking around the world. I will be returning to Door dash soon, hungry for more..Version: 4.80.0

WORST FOOD DELIVERY SERVICEWow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give DoorDash another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company.Version: 4.23.0

Excellent service but very expensiveDoorDash is an excellent service to have, especially that it broadens the number of restaurants that one can get delivered from. The only drawback is its very high price. I understand that it's a business, and you have to make a profit. But it does make DoorDash the kind of thing one will only do maybe once every few months, and when in a certain mood and flush with funds and otherwise desperate and don't want to shop and/or prepare food. I will say that the customer service, based out of San Francisco I think, is absolutely excellent -- if you're having a problem, they will solve it, whether that means cancelling a request that never came and crediting your account, or changing a request, or getting in touch with a hard-to-reach delivery person. This, for me, sets DoorDash apart from other modern web-based services -- particularly Uber (not UberEats -- I've never used that, so I don't know). On the whole, I'd say it's an excellent luxury, but one has to be prepared to pay for it. Also, on more than one occasion, the driver cancelled AFTER he'd picked up my food -- in every case, Door Dash took care of it -- but it's still a pain in the neck -- they should have to suffer real consequences when they do that -- like a month where you can't work for Door Dash..Version: 6.3.4

It’s okayI love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes..Version: 3.5.0

The ironySo doordash been stealing money from and it’s nothing I can do about it they are upset that a tell them everything wrong with my meal like for instance if I ordered 12 tacos and get 11 why would I just say oh it’s fine also if I get 1 1/4 of chicken from Boston market but they clearly give me 1 and tell me they’re out of everything else why are y’all upset with me basic business etiquette y’all random employees is gone to mess up so yesterday I ordered a meal and a gallon tea from Popeyes I only received the tea i called my dasher she said they was out and she tried to call but she never put in the app the food wasn’t accepted like you are suppose too I was not compensated for my food they sent a email saying since we refunded you for past orders we can’t do it no more HIGHWAY ROBBERY at its best in situations like this to know nobody cares about my money so you can only get compensated for a few orders after that you have to deal with it if it’s for ya kids oh well if it’s for your starving grandma they won’t care door dash made me realize AMERICA companies are built on scams I’m pretty sure I’m not the only one who feels this way if it was black owned company the business would of been on the news asap stealing is stealing.Version: 5.0.0

Good for consumers bad for dashers.I have been both a consumer and dasher and it’s very convenient for a consumer if you are willing to pay the extra fee but it’s also hard to tip so much extra for the dasher to make it worth while. As a previous dasher I know that it is hard to even call it a side hustle. Most consumers are reluctant to leave a tip and when they do it’s minimal, but I understand as a consumer that it’s hard to pay a big tip when you order something and the price is twice as much as item you paid for just because door dash charges extra. Then you have you tile the driver because trust be they don’t make much without a tip. Please tip big for these dashers if they do a good job so there is more value in it. Remember, door dah doesn’t pay for gas, insurance, maintenance or anything. Yes dashers get a tax write off but it’s not exactly the same. Also, if you are a dasher you may want to try instacart instead if it is popular in your city. Especially in the winter. It’s pays better and it keeps you more active throughout the day. I made way more doing instacart when I was trying both. Around $20 and hour. Again you are an independent contractor so you can get write offs. I personally wrote off all of my taxes as a instacarter and make about 40,000 a year gross income..Version: 4.107.1

Failed orderRestaurant was closed. They tried to extend credit instead of refund..Version: 3.1.08

Dasher picked up my order an hour ago.I have used doordash for a while and things are getting worse lately. Dashers try to get too many orders and resulting unacceptable delays. I have been watching the dasher map and noticed he goes to different direction frequently. Not cool.Version: 3.1.08

Horrible platformI ordered almost 2 hours ago. No food, no way to cancel. They tell you to contact customer service for ETA and they simply don’t pick up the call. If they don’t redeem themselves I’m more than obliged to move my business to other great food delivery services..Version: 3.1.15

Asking for verification code but none was sentTried it via text 3 or 4 times. Received it several minutes later. Had to get it via email. Also tried to order via the website but it would not allow me to submit the order..Version: 3.1.15

Hidden feesFees are too high and your adding extra fees for processing..Version: 3.1.94

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DoorDash - Food Delivery iPhone Images
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