DoorDash - Food Delivery Customer Service

DoorDash - Food Delivery Positive Reviews

Recent update made it impossible to order anything from home anymoreI've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻.Tristan the angry manVersion: 4.11.0

Wow! Horrible auto-response ...I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere..Loyal-PatronVersion: 3.11.0

Failure to Properly Resolve IssuesWe have always used DoorDash as our go to delivery service when out of town, but that will not be the case any longer seeing as they are unable to resolve issues when they arise. We received two absolutely incorrect orders we could not even eat after calling DoorDash customer support twice to resolve the issues. I was given the false impression I would receive a full credit back after two failed attempts of delivering a correct order and speaking with customer support agent and being placed on hold in order for them to speak with the restaurant. This was not the case. While I was given partial credit, that to me is not acceptable given the circumstances of the entire ordeal we went through at almost 2 o’clock this morning then having to go to bed hungry. We at least expected the money we wasted last night to be back on our account and ready for us to use for breakfast when we woke up. However, that is not the case. If we do not change our minds once we use this partial credit to split a meal from somewhere (compared to the two combo orders we placed at the restaurant from last night), we will be deactivating our account. I will find another delivery service other than DoorDash which will not give you the go around when they make a mistake or the companies they entrust to make and package the food you pay them for through this very app make mistakes!.Agrace0713Version: 4.87.0

They canceled our order and now telling us a WEEK get a refund!!What a scam! Stay away! My wife and I ordered through here a few times and it was pretty good. However, today after waiting over an hour for food that was supposed to be delivered in 20 mins or less “our dasher cancelled our order” and we were not told why. Now this wouldn’t be a super big deal, as I understand things happen, but when I called DoorDash to complain and ask for a refund I was told it will take FIVE to SEVEN business days for us to receive our money back. No app credit, no resending our order. This is total BS! I will never use this app again. We held up our end of the bargain by using the app and paying. DoorDash broke their trust by canceling and not honoring what we paid for. What if that was all the money I had? I’m sure there are folks out there living on a budget or check to check who would go hungry if something like this happened to them. Not only did they tell me 5-7 days for a refund, but the person I spoke to on the phone treated me like this was my fault. No way I’ll ever use them again because now it would be like rolling the dice to see if I would either receive my food or get ripped off. Horrible business practices and even worse customer service. I’m not letting this one go, no. It’s a matter of principle now. I’ll be calling the BBB, Apple Pay Support and also whoever is on the board of DoorDash. You can’t do this to people!.DOUGGOFFdotCOMVersion: 3.1.77

It’s not that amazing anymoreWhen I started using this app, it seemed wonderful but now I don't like it as much, normally when I like a meal I can order it many times in the same week without problem, and I started to notice that an order I made of the exact same thing three times In a week, each time I ordered it, it had a different price (increasingly expensive) I found it strange because I ordered it from the same location and exactly the same meal and when I checked I was being charged a "fee", I don't know why higher and higher every time , and now for almost everything I order even if it is a simple order and near my location I have to pay at least 4 $ fee, plus of course the delivery, the tip, and sometimes the menu that this site shows you is not complete ; so for example a chipotle bowl that if you eat it inside the restaurant is approximately $ 10 with this app you end up paying almost $ 20 for the same I eat quite often in restaurants therefore I know the menu and the price of many of them, in this app the prices are higher than in the restaurant, for example a basic sushi roll that in the restaurant is 5-6 $ in the app shows that the price is 8-9 $ the same food, and normally they don't give you the food with the receipt or it breaks the receipt so you can't see the original price of the food, so you have to pay fee, taxes, delivery, tip, and food overprice.NatrejoVersion: 3.11.0

WhateverI guess i can fix all my problems if i wasn’t so lazy and just went and got food myself. BUT, it’s frustrating that you offer a service to people and aren’t consistent. First off, everything is wildly more expensive, i don’t know it that’s doordash’s fault or not. I also can’t explain the frustration when i order food when i entertain guests, and my order gets grouped with another order and takes about 45-60 minutes longer. And i legit get MAD when my house is obviously closer to the driver than the other destination but they still go there first and drive all the way back to where they were in the first place to drop off my order. Why can’t the drivers use their own basic intuition?? The app itself is infuriating. I live in an apartment complex and when i type my address, it puts the pin in the completely wrong spot. I then move the pin, and add delivery instructions, but as soon as the dasher is on their way the app deletes all the information i just put. Although it seems like the drivers still see the delivery instructions. I just really wish the pin feature would work, because doordash drivers are, for whatever reason, completely incapable of finding my apartment. They leave my food at the completely wrong place, and just leave. Can’t even call to confirm?? Or even text??? Obviously it’s the wrong place. I have to go hunt it down wherever these Einstein’s think the delivery instructions say? It’s crazy. Idk what to expect though. So, whatever.Kdawg7653Version: 4.62.0

Address issuesI enjoy the DoorDash app very much. I’ve been using it more than other food delivery apps. Ordering is simple and easy and many Dashers are friendly and professional from my experiences. The reason why I’m giving it 3 stars is that there seems to be some strange issue with my address on the app. Now I can’t speak for everyone else cause this might not be a problem for others but for me, it’s becoming a big issue. I live in a mobile home park and similar to apartments, we have Lot numbers specific to our mobile homes. I put all of the necessary credentials in for my address. I add my Lot number to the apt/suite spot. Everything’s there. However, for some unknown reason, the Lot number does not show up on the address and this has been confusing some of the dashers delivering to me. Now, most of the dashers end up finding me (though, some of them had to circle the neighborhood a few times or will call or text just to get additional information to help find me) but there have been times where my food was not delivered to the right place and this has happened more than twice (too many times to be honest…). I find it strange that my Lot number does not show for my address during these deliveries. It only makes things difficult for me and the dasher. I hope this gets fixed because this is becoming too much of a hassle for me to add extra instructions just to help my dashers when something simple as a “LOT NUMBER” can easily fix this problem….Gregory J W.Version: 4.60.3

Run far away..use ubereats, postmates literally anything elseI've probably had the worst experience consistently with this app than any other food delivery app. Not only is the user experience super frustrating, the customer experience is horrendous. My driver cancelled my food order 4 times, and not only did it take an hour each time for doordash to communicate this to me, but it also didn't hesitate to take the money out each time as well. Usually with the other apps, it will be a temporary charge on your card until the food is confirmed as delivered by the driver. with doordash? it's holding ALL that money from you for 5-7 business days regardless if you got it or not. (day 6 still waiting by the way.) so let's summarize this...... i tried to order food 4 times one after the other from 4 different restaurants with each order costing around $30, all of them cancelled (weather problems, it was snowing a lot) with $30 taken out my account each time without receiving my food which took over 4 hours in total. 4 hours of waiting, $120 out of my account for a week, and no food at all. that's doordash! customer service also saying there's nothing they can do. I think doordash needs to seriously rethink its logistics until they can be a properly functioning app. so like i said in the title, please take your money to a different one..PimpglitterprincessVersion: 4.24.1

Order correction is too difficultRecently made an error on an order. Forgot to change my delivery address. App would not allow me to correct the delivery address despite several attempts to do so. I contacted the driver who was assigned, explained my error and he assured me he would bring it to my current address. The order was reassigned to a new driver who wasn’t provided the new corrected delivery address so my order went to the wrong location despite much effort to correct the error. I love DoorDash but feel they need to improve the customers control over the delivery. My chat history with 1 driver should roll over to the next driver if the order is reassigned to a new dasher. Frustrating situation because I added $10 to the minimum tip that was meant to go to the dasher who chatted with me. Instead, it appears it went to the dasher who was reassigned to the order and didn’t follow the instructions/updated address. I did receive a full refund minus tip or service fees, I can’t determine which part wasn’t refunded. It’s a little disappointing because I did everything possible to correct literally seconds after the order was placed. Customer needs to have ability to correct or edit orders more easily. There should be a better system in place to ensure errors can be corrected quickly and easily. Perhaps add a command that will tell dasher to contact customer to discuss errors on the order prior to pick up. This would help prevent mistakes from being locked in..Winkcar77Version: 5.28.0

Jim from Gainesville FloridaI scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors..Jim from Gainesville FLVersion: 4.56.0

Delivery difficultiesI enjoy being able to use this app on days that dinner is difficult to do.I understand the increase in fees however meals get quite expensive even when ordering something very simple. It would be nice if the prices weren’t as high so tipping could be increased and that’s just the gosh honest truth. One thing I has ran into on a consistent basis is that a lot of the drivers don’t speak fluent English (totally not their fault, everyone needs a job and to earn money, I get it) and I have specific yet simple instructions on how to deliver the food to my door but it can be a hassle trying to communicate these instructions and unfortunately it’s very hard to explain even when on the phone with them and eventually I have to come down from my unit to get the food. I wish there was a way to either translate to their native language or have DoorDash do the translation for them but whatever the case may be I run into this all the time and since I’m paying so much already with these extra fees, it would be nice to have the order delivered directly to my front door as advertised on the app. But I still use the app and will in the future. Perhaps not as often as I’d like to but sometimes it’s more than worth the fee to have a nice yummy meal that takes little to no effort to put together for the family..Lolo L BoogieVersion: 5.14.0

DOOR DASH 💥DoorDash has been a really nice company for me since I started using them to order food or snacks whenever I don’t feel like going outside or if the item I want is not nearby. Anytime that I had any issue with any food chain company’s service DoorDash has always solved it immediately and always reimbursed me immediately and I have always been able to access the reimbursed money right away I never had to wait for it “to process”. Or for them to “contact the merchant|food chain”. Door Dash is highly recommended on my part door everyone to use if you haven’t already tried it don’t hesitate FO ORDER ANYTHING TOUVE BEEN CRAVING THAT IS TOO FAR TO GET YOURSELF. I promise you will not be disappointed and if the food or snack of your choice disappoints you and does not deliver your item I promise door dash will make you satisfied by returning your money actually a few dollars more of the money you spent. Truly a happy customer that uses DoorDash for food a lot and always uses DoorDash during the late nights too because I am a food and snack lover and all I do is eat! 😆😆 I promise door dash is pretty much in my opinion BETTER than Uber eats. Uber eats would never reimburse every failed delivery with a few dollars extra onto what you paid. And they would surely not have the money reimbursement available immediately. Five stars? I would give 💯 if I could !!!.MacwtthaboobiesVersion: 5.19.0

Great app if you want to waste your money and time :)On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app..YejinnieVersion: 4.38.1

Doordash even stole Keys. Doordash doesn’t hold their Enployees AccountableAlthough I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us..Funfun2.0Version: 3.1.94

Good Service but Bad ApproachGreat service for having a new baby and not having any food in the house or time to go out but please change this one thing. We live in an apartment building on the 4th floor with other town homes and apartments around us and write clear instructions for drivers on how to get to our door. However 3/5 times, the drivers clearly don’t pay attention and just drop the order off at the wrong building outside or at one of the town homes which doesn’t even match our address at all or the number we’ve provided. We try to call them and message them if we believe they might be lost or to check if they’ve found the place okay but they ignore any type of contact. When it is left at the wrong address, we try to message the dasher but they ignore that as well. The thing I’d liked changed is tipping the driver before even getting our order. The driver should not be getting tips or even base if they pick up the order or not because of the tip. We as users should be given the option of a dasher tip after we have gotten our food. It makes absolutely no sense to tip someone before a service. When have you ever gone anywhere and they’ve asked for a tip before even getting any service provided? Please change the option of tipping to after the food has successfully been dropped off..BrandvikARVersion: 5.1.0

2nd time SHAME ON MEMy first time using Door Dash was on Thursday and my family and I were so excited that our favorite restaurant was on the list. I was studying for an exam, my husband works the night shift and my daughter works from home. We just didn’t want to leave the house and figured trying Door Dash for the first time was a good idea. We placed the order and the food came according to the time anticipated. One problem...food was missing and the side items were wrong. I sent feedback and they applied credit but because the restaurant is always busy I waited an hour so I still had to go to the restaurant and pay more money. I waited 2 days later to give them another chance but a new restaurant and the same problem...my husband food was missing. I checked the order with the dasher and said my husband’s order was not in there. I sent another complaint they applied a credit again. Customer service number showed up on my caller ID twice but each time they hung up before I answered so I called them and explained the inconvenience and I didn’t want another credit but they need to test their system before offering to customers. I’m deleting the app and will use my own car to pick up my food..itnwas a waste of time and money to use their service. Save your money/time and be your own dasher!!!.DebtfreequeenVersion: 3.1.68

Love DoorDash…but MANY order issues1st, let me say, I do LOVE DoorDash. Very convenient, especially during this never ending Covid pandemic. I am immunocompromised & have to take immune suppressing drugs daily due to a rare condition..and I live in a state with 1 of the lowest vaccination rates..and I live less than 30 minutes from 1 of our state’s “hotspots” so..very helpful for me. DoorDash customer service is awesome. Most of the drivers I’ve encountered are super nice. So why the 3 stars right? I would estimate that 1 out of every 3 orders I place has an issue. I haven’t used the app in many months because 5 (FIVE!!) orders in a row had issues! Not minor issues either…items left out, items substituted (without contacting me and/or confirming I was ok with it), food completely wrong, etc). And I’m often ordering for my 6 yr old, who has a sensory disorder/ADHD/anxiety/dyspraxia so she often gets upset and..it’s just frustrating because it’s all completely avoidable IMO. As I said, customer service is wonderful & helps resolve issues..but I’m still left without the items I needed/wanted, still have to get them & also take the time to get in touch with customer service & work on a resolution. Who really wants to do all of that more often than not when ordering?? I would truthfully use another service if one was available in my area. Just to avoid the hassle. But, again, DoorDash itself is wonderful 🤷‍♀️.Bakery Story/Team LavaVersion: 4.52.2

Worst delivery and customer service ever!!Do not use!!I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!.GzitsstistiiVersion: 4.25.0

Assignment of DashersI’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier..DSR17Version: 4.9.0

Dasher dropped my food off at the wrong address😡I ordered seafood from this known restaurant that was maybe 15mins away for my kids while I was at work. When I seen the dasher getting close I called them to tell them to be standing outside, he’s about to pull up. Well I got a picture text from the dasher handing my food to a man that clearly wasn’t my kids. I called my kids asked did they see anyone outside because he just gave the food to someone, they said NO so I immediately hurried and called the driver. He proceeded to tell me he was at the right address so I told him no sir my kids are standing outside he said well I gave it to a older man I asked could he go knock on the door because he gave my food to the wrong family. This man hung up in my face then would not answer my calls!!! I was so furious. I made a complaint and Door Dash took no time reaching back out to me only to find out that he in fact did drop my food off at the wrong location. Door Dash refunded me my money back which will take of course 5-7 days but they are the reason I gave 3 stars because of customer service being so excellent. As far as the driver I wish I could write a individual review about him. That was just plain unacceptable. Door dash need to add the feature where you can track the driver. If they have it, I’m behind on trying to figure out how to do it. Do better Dashers!!.DesereyNicole88Version: 4.48.1

Good App. Good Service. Good Money Grab.I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant..ANTMAN489Version: 4.17.1

Beware of driver name OTMPerson never dropped off food and toke a black photo. Never answered me either. Thankfully door dash gave us back our money but not to our bank account but as credit on their app. For the first time ordering I can say it definitely was a sucky experience! But I like their quick response. Our door also has light and cameras. Unfortunately the next driver placed the bag of food so close to the door that I couldn’t open it without it rolling down the steps and she seen me (the passenger) struggle and still drove off. She literally could of got out and helped but I guess she waited for me to say help when I looked up to say help she already was driving away. Tho I would of not waited for someone to say help and offered it, I still feel this was a better driver than the OTM which I found out means “On The Move” meaning someone making moves being sneaky and they sure was and got away with it. Other than those two experiences I’m ok with giving the app another try. I’m in Philly PA so people out here going to try to take advantage the best way they know how and think they entitled to it smh I just wish there was a way to protect us from people like this who they hire.. I’m ordering again today so let’s see what happens now….PR MamabearVersion: 4.109.0

Good (overall)In many ways, the work of a critic is easy. We risk very little, yet enjoy a position over those who offer up their work and their selves to our judgment. We thrive on negative criticism, which is fun to write and to read. But the bitter truth we critics must face, is that in the grand scheme of things, the average piece of junk is probably more meaningful than our criticism designating it so. But there are times when a critic truly risks something, and that is in the discovery and defense of the *new*. The world is often unkind to new talent, new creations. The new needs friends. Last night, I experienced something new: an extraordinary meal from a singularly unexpected source. To say that both the meal and its maker have challenged my preconceptions about fine cooking is a gross understatement. They have rocked me to my core. In the past, I have made no secret of my disdain for certain foods and those who prep it. It has been said that “anyone can cook”. But I realize, only now do I truly understand what those meant. Not everyone can become a great artist; but a great artist *can* come from *anywhere*. It is difficult to imagine more humble origins than those of the genius now cooking around the world. I will be returning to Door dash soon, hungry for more..Anton Ego_food criticVersion: 4.80.0

WORST FOOD DELIVERY SERVICEWow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give DoorDash another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company.AbridgepayanoVersion: 4.23.0

It’s okayI love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes..Chaol WVersion: 3.5.0

Good for consumers bad for dashers.I have been both a consumer and dasher and it’s very convenient for a consumer if you are willing to pay the extra fee but it’s also hard to tip so much extra for the dasher to make it worth while. As a previous dasher I know that it is hard to even call it a side hustle. Most consumers are reluctant to leave a tip and when they do it’s minimal, but I understand as a consumer that it’s hard to pay a big tip when you order something and the price is twice as much as item you paid for just because door dash charges extra. Then you have you tile the driver because trust be they don’t make much without a tip. Please tip big for these dashers if they do a good job so there is more value in it. Remember, door dah doesn’t pay for gas, insurance, maintenance or anything. Yes dashers get a tax write off but it’s not exactly the same. Also, if you are a dasher you may want to try instacart instead if it is popular in your city. Especially in the winter. It’s pays better and it keeps you more active throughout the day. I made way more doing instacart when I was trying both. Around $20 and hour. Again you are an independent contractor so you can get write offs. I personally wrote off all of my taxes as a instacarter and make about 40,000 a year gross income..The-honest-review.Version: 4.107.1

Great customer serviceCons: Some Dashers lie and steal the food. A lot of my orders are wrong despite my instructions. Sometimes DoorDash won’t reimburse you if your order is incorrect which isn’t fair because this happens quite often. Pros: Customer service is excellent for the most part. They do what they can to rectify any issues. DashPass is great if you’re a frequent user. Suggestion: Better protocols for incorrect or missing items. I shouldn’t be treated like a liar because the restaurant got my order wrong. I’m not sure how you discipline rogue Dashers but I hope they lost their job. I’d have several instances where people take off with my food and I’m not ok with that even if I get the refund. I’ve wasted hours of my time, waiting for my food. Something should be done about that. All in all, DoorDash is ok. I prefer to cook at home at this point because all these apps seem to be a waste of money, time, and unnecessary stress. Update: DoorDash sent me an email stating that my review of a restaurant went against their community guidelines. Say what? All I say was, “My pizza was undone in the middle and I was disappointed.” At this point, I will no longer be using DoorDash. There is no reason for a food delivery service to refuse honest reviews of restaurants. That’s very shady. Also no longer ordering anything from Chuck’s Pizza. They can both GTH..Aaliyah's Mommy 12Version: 4.57.0

Failed orderRestaurant was closed. They tried to extend credit instead of refund..CoradstamVersion: 3.1.08

Dasher picked up my order an hour ago.I have used doordash for a while and things are getting worse lately. Dashers try to get too many orders and resulting unacceptable delays. I have been watching the dasher map and noticed he goes to different direction frequently. Not cool.FolkkingVersion: 3.1.08

Horrible platformI ordered almost 2 hours ago. No food, no way to cancel. They tell you to contact customer service for ETA and they simply don’t pick up the call. If they don’t redeem themselves I’m more than obliged to move my business to other great food delivery services..SsrgtrVersion: 3.1.15

No option to delete account?If there is an option to delete your account, they don’t make it easy. And if there isn’t an option…that should be illegal. Holding your credit card hostage in their system is wrong. A friend’s account was hacked right times in two days. Thousands of dollars in orders of booze. They went in…changed her email but kept the credit card. She caught it after the first day but had to spend a day trying to sort. The next night, six more orders went through. Crazy..WeBe2778Version: 4.59.0

Hidden feesFees are too high and your adding extra fees for processing..Ratesrus1969Version: 3.1.94

Asking for verification code but none was sentTried it via text 3 or 4 times. Received it several minutes later. Had to get it via email. Also tried to order via the website but it would not allow me to submit the order..B RicciVersion: 3.1.15

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.37.0

DoorDash - Food Delivery Negative Reviews

Really Poor Communication/Instruction FollowingI’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent..Sjbusam12Version: 4.32.0

Used to love this service!!Giving one star because doordash has been my go to for a few years now, and when we have issues with the food they were really good at fixing the issue. I don’t blame them for the crappy food that these restaurants are serving but I do expect them to at least fix the problem when there is one. Last night I got a complete wrong order, showed the receipt in the messages so that we could at the very least get the food replaced. Didn’t open it, even offered to give it back. Or have a credit or refund. They chose to say we had did this before and there was nothing they could do. Which is ridiculous cause we have only complained one other time about this restaurant. A year ago, at that!! But also who doesn’t complain when the order is completely wrong or missing items, which has been very often lately which is why we started to use it less. And then when I think just maybe, just maybe my order will be correct, this happens. Do we just accept it even though we spent our money on it?!?!? Like I’m sorry but that’s not something I’m doing. I would rather have the food replaced than to receive the money but apparently they don’t like doing that either. So my family, friends and I have chosen to delete out accounts and go with another service. You should be ashamed of yourselves. Even tried speaking with a supervisor but still the same results. Be cautious using this app because they don’t like to do what’s right!!! Very disappointing DOORDASH! Do better!!.HIGHCEE011Version: 4.112.1

Doordash fell offTwo major things are wrong with this service: 1) My boyfriend pays for Dash Pass and literally almost every order we’ve gotten in the past 2 weeks has been incorrect in some way - missing items, wrong items, or making us wait 2.5 hours for a delivery of a restaurant 5 miles away and the food shows up completely cold. There is no WAY all of these restaurants can’t read the tickets they’re being given, so one has to assume there is something wrong with the app as of late. The amount of refund money Doordash has had to give back to us just in the past two weeks has probably funded his Dash Pass for three months now, but we’ll be canceling anyway. 2) Doordash lays on a MAJOR guilt trip trying to get you, the customer, to tip their drivers well. I have driven for Doordash also and am well aware that most of my income through Doordash has been from the generous tips I’ve been given during my shifts. As with all large companies, Doordash does not pay its employees well, and the onus to make up for their corporate greed is passed on to the paying customer. Two stars given on this review because, when it actually works, Doordash is of course a wonderfully convenient service with good options for different types of food. But Doordash is expensive enough as it is without it messing up every order and trying to beg us to pay their employees for them. Needless to say, we’ll be moving to a different meal delivery app..Elcie complainsVersion: 5.2.0

DoorDash will steal your moneyI used to love Doordash. It’s an easy and convenient way to order your favorite food after a long day if admittedly a little pricey sometimes. I ended up using it so much I eventually subscribed to the DashPass which is a monthly subscription that allows you to save a bit money on delivery costs per order. Every now and then an item you bought won’t be included in the order you receive, frustrating but it happens. You used to be able to get help through the app and be able to have that item redelivered or refunded, but no longer. On my most recent order I did not receive an item I ordered. I tried to go through the app to resolve this and my request was “investigated” (they only looked at it for 2 minutes without even contacting me), and denied without any reason. I tried to contact a service representative over the phone and they essentially told me they couldn’t do anything because it had already been “investigated”. So now I’m not only left without the food I ordered, but I just lost $20 (the price of my item) without any way to get it back. When all is said and done I ended spending a decent amount of money without anything to show for it. DoorDash stole from me. This is a horrible business model and not only will I be canceling my monthly subscription to the Dashpass, but I will never be using this app again and will warn everyone I know who uses it that eventually they will scam money from you. Do not use this service..Crazy ShadyVersion: 5.7.0

They’ll steal your moneyI was a consistent user of door dash for a while and I paid for the dash pass monthly. I made an order on DoorDash and the wait time on the order was over an hour so I proceeded to cancel my order and asked to have the money refunded to my card and the wait was going to be roughly three days. I was instructed to contact my bank if I didn’t see the funds after three days. Three days pass and I’m still waiting for my money to come back into my account so I contacted my bank and they tell me that there is no record of door dash attempting to refund my money. So I then proceeded to contact door dash and this time they tell me repeatedly that they issued a “refund” but I would not see any money return to my account??? After wasting my breath I finally agreed to take my refund in door dash credit. A couple days later I decided to use the credit issued to my account and made an order. I received my order and was missing 5 items from my order and when I attempted to report this issue to door dash I was immediately told that because I used credit they couldn’t do anything. I open the customer support chat and was told that because of the previous issue with my account they could do nothing to fix my order. So basically i spend money every month for a “premium subscription” to door dash and then I spent two weeks trying to get my money back from door dash just to have it stolen again and then be told that I can’t have my money or my food..Mer LeftyVersion: 4.84.0

Information StolenMy DoorDash account was somehow hacked. The person stole my credit card/bank information and ordered nearly $80 of food. They were in the middle of making a $100+ order when I locked my card. I managed to get the first order cancelled before the food was picked up, but DoorDash was offering only $44 as a refund with a credit of $17 on my next order. I’m a broke college student, so every cent counts. They kept ignoring when I said it wasn’t me just changing my mind and cancelling my order. I had to literally beg a representative for the full refund. I haven’t received it yet. I know it’s only been a couple days and it takes time to process, but I currently have no money to pay for food or medication I HAVE to have, especially not with a compromised card. I’m thankful I have caring friends that are trying their hardest to help me (they are also broke), but there is obviously a serious privacy/security issue. I had not used my card for anything or anywhere in the area since moving into the dorm as I was saving up to do a much needed grocery shop, and it was not linked to any other app. I really really hope no one else has to experience this. It’s extremely stressful and I’ve been on the phone with my bank trying to secure my account and get reimbursed, which can’t happen until DoorDash completes the refund. If you’re gonna use the app, PLEASE watch your bank account closely for any unauthorized charges. You might not be able to get your money back..AmadeuswolfieVersion: 4.52.2

Only use as last resortI have been using DoorDash for a while now and it’s only getting worse. Not only is the food a lot more expensive using the app, but the drivers never follow the instructions at all. I have specific instructions for both home and office and in neither location do they ever read the instructions. On top of that, half of the drivers can’t speak, or read English, so it doesn’t matter if I write instructions on where to leave the food. The last time I ordered food, it was for my office, and it explicitly stated to walk inside the building and hand it to me or put it on the front desk. Instead, the driver went to the totally wrong door and left the food outside in the cold and rain. On top of that, there is no way to adjust the tip or to conveniently take away the tip when they failed to do their job appropriately. I’m sorry, but I do not feel I should have to tip a person for not doing an appropriate job in the first place. If they can’t do their job, they don’t deserve tip. This is coming from a person who worked in the service industry for a very long time. There was even one time, when I ordered my food, and the driver brought me the completely wrong order. Since it was later in the evening, I was not able to have the food order corrected. DoorDash did refund me my money, but I was still screwed on food for that night. It’s just not worth it unless you’re in a desperate situation..Skcaj007Version: 4.111.0

Scam of the CenturyThis last time ordering was probably my last time. I dont enjoy expecting issues every time i come back and give doordash another chance. I dont know exactly what the scam is for the people who work for this app, but somehow every time i order no matter how simple it is, theres an issue. I ordered a couple sodas? It took an hour to get to me. How does the dasher get assigned to my order, they go sit at a location for 30 minutes and then once i finally message and asked whats up then they start coming this way? What do they gain from being assigned the order and never going to get it? I dont understand! It cost me $20 to get some sodas that took an hour to get to me from half a mile away. This app is supposed to be about convenience but i would have rather gone and got the stuff myself. Why am i paying so much for “convenience” when its the most inconvenient situation every single time. The amount of times i have gotten only half my order and the dasher says “the store” didnt give it to them…. yeah ok. Not to mention!!! The MULTIPLE times a dasher has inappropriately messaged me after the order and one was trying to see if i was alone after i had rejected their advances. As if they were going to attack me without my consent if i was alone?? And when i told doordash about it they did not a thing. Im so done with this app and the absolute scam it is. Good luck to everyone else who wants to pay $20 for sodas that take an hour to get there. I'm over it..TatertotVersion: 5.32.0

Dash pass is not worth it/ poor policies and too many screw upsI constantly have problems with my order and late deliveries. Door dash actually has a policy that they won’t compensate you for their mistakes if it happens to you too many times and trust me if you subscribe and use your dash pass, you will encounter an absurd amount of problems. I regularly have missing items or food that arrived extraordinarily late and I’ve had food that didn’t show up at all and was marked as delivered. Today the order I placed at a fast food restaurant at 5 o clock took almost two hours to arrive, it was finally delivered at 6:45 cold and soggy. When I called door dash about the problem they offered me LESS than the cost of my order for the issue. I did not pay for two hour old soggy food. They finally offered me a “courtesy” of the $9 they offered me on my $17 order plus an additional $10. Food prices are marked up and that extra money goes in doordashes pocket as well as the dash pash and any fees. You’re paying a lot of extra money for this service and they don’t take responsibility for their errors. In fact, after monitoring this most recent delivery i believe they had my food just sitting around in the dashers possession while they attempted to monopolize on other orders as my food got cold while waiting for over an hour to be delivered. I won’t be renewing again especially after being informed I shouldn’t get fully compensated for my cold soggy two hour late food..Lauraloo91Version: 4.97.0

Malfunction in the processNot thrilled that most recently I placed an order and we waited for about an hour and 15 minutes before I had to finally reach out and find out where our order was. I spoke with the driver who told me that he was in Dover which is a good half hour away from us. He said he showed up to the restaurants address that door dash gave him and that there was no restaurant there. So he advised he was going to contact door Dash and then get back to me. I never heard back from him, what I did get was an email from door Dash apologizing but my order had been canceled. When I contacted door Dash they told me that sometimes the restaurant will cancel the order because they are too busy. That makes sense. However these two stories don’t match, The driver is telling me one story and door dash is telling me another. I would assume if the restaurant is not taking any additional orders that they would have the ability to turn off door Dash prior to someone either a going through the time to make the order or b waiting for the door dash driver to arrive. I also didn’t understand that after the mistake was made it was still showing as though I could order through subway on the app??? Why would they still leave it up if it’s not an option? Not really sure what happened this is the first time we’ve ever had a problem with door Dash but I can tell you this much it was definitely not handle the way that I would expect to have been handled..Ani08-123456789Version: 4.44.0

Waste of TIME and moneyAlthough there is a decent selection of restaurants, my order is always pushed farther and farther back from the estimated delivery time with no updates from the driver. I always choose no contact delivery and sometimes the dasher still knocks on my door and waits. If there’s an issue with your food, the dasher will tell you to contact the restaurant. If there’s an issue with the delivery time, your dasher will tell you to contact customer support. Where is the ownership here for the dasher and their service?? Why am I constantly tipping 20% for this to “not be my problem ma’am”. Are you serious?? Check the order, arrive promptly, and don’t drop my order if the total “is too small”. You picked the job, you knew what to expect! My sister is a dasher and told me if the order is small, most likely the majority of dashers won’t take it because they want a big tip. 20% is 20%. And that’s always what I tip! I have had dash pass for 3 months and now I will cancel, I don’t care if I get free dash pass for 3 months, your dasher literally THREW my food on my porch so hard he dropped his phone!! That guy driving his mustang is not starving for a tip so what was the point in arriving late and throwing my food? I’m done door dash. I would rather go back to Uber eats with poor food quality, at least my food will show up on time and their loyalty rewards are better. You’re not getting another dime from me!.StefesmallzVersion: 5.11.1

Not recommend.The first few times I’ve used this I experienced cold food which is to kinda be expected because they drive around but the last few times has been horrible. The dasher I got delivered to the wrong address after waiting an hour. I texted her and no response. I called the customer service and complained. They asked if I would like to have credit or reorder with a different dasher. I said reorder. They just had the same dasher get my order again. She was late again, got lost, told me it was my fault she was lost and that she delivered to the right house in the first place. I told her she is the one and only dasher who delivered to the wrong place out of all the dashers I’ve had in the past. This dasher literally went back to the place she delivered my pizza too, picked my pizza up from there and then delivered both pizzas to me at the right address. That is completely unsanitary. I didn’t even know which one was the one she delivered to the wrong address and have no idea if anyone or anything touched that food so I couldn’t even eat my reordered food. I am livid. How disgusting is that? Today it took the app 30 mins to even get me a dasher. I tried to cancel my order but they literally offer you less than half what you pay. I contacted customer service text and they literally didn’t reply to me. They gave me to someone else and I told them forget it, I’m never using this delivery service again..NadzpottsVersion: 4.92.0

Used to be a loyal customerHowever their delivery drivers get worse and worse. They can’t follow instructions, deliver it to the wrong location, are impossible to get ahold of, and then are incredibly rude about helping you when it comes to fixing their mistakes. Just had a driver named Luis who could not speak or read a lick of English (this is America) and I spent my entire lunch break trying to find my food. This has happened too many times to even count. I will no longer use the app but beware a lot of restaurants still use doordash as a third party delivery service. So even if you order from the restaurant directly, it’s doordash that delivers it and then it is even more difficult to fix issues the driver’s cause, because the restaurant will tell you to call doordash and doordash will tell you they can’t help you since you didn’t place the order through their app. Granted they are good about issuing refunds, but a lot of the time I don’t need or want the money back, I just want my order delivered correctly. Also the doordash subscription is purposely very easy to sign up for. I can’t tell you how many times I’ve accidentally hit that button and didn’t know it until my account was being drafted. It happened on my work credit card once and they don’t issue refunds so I had to pay my company back the money out of my pocket. My recommendation is to skip doordash and stick with a different delivery service. Uber eats has always been great for me..Raraa32Version: 5.24.0

Terrible Customer ServiceMultiple times my delivery was taken to the wrong house and the wrong address, despite checking multiple times that I provided the correct address. I contacted an agent at one point to address this issue, and they offered me no resolution and stated they provided the drivers with the correct address. It got to the point where I had to contact each individual driver while they were driving to give them directions to avoid my food being taken to the wrong place. I got tired of this, so I stopped using their delivery. Then today I placed an order for pick-up and the app confirmed the restaurant was contacted. When I arrived 30 plus minutes later on my lunch break to pick up the food, the restaurant told me they received my order but were told by DoorDash they “could not make it until DoorDash calls and confirms.” I didn’t have time to sit for them to make it so I cancelled the order, and did not get to eat lunch on my break. When I contacted DoorDash, they acted as if this was not a big deal or their issue since they refunded the order. They told me they “emailed” the store. Clearly there was miscommunication between both DoorDash and the restaurant, however, DoorDash took no responsibility and did not offer any sort of compensation for their mistake. Also, they never contacted me to let me know there was an issue reaching the restaurant in the first place. I’ll never use this app again. Plus, it’s ridiculously expensive..Cait 52872Version: 5.10.0

Door dash scams with driver tax fee ontop of delivery tipI ordered on door dash and everything came but I noticed something on door dash and that was that door dash charged me for a delivery fee before paying the drivers delivery tip. The delivery fee was 8 dollars. I'm fair with my delivery drivers, so I give them a 10 dollar delivery tip. So that means I'm paying 18 dollars for delivery on a fast food meal. But the problem I had is that if I'm paying double for deliveries then is door dash paying its drivers? Well it turns out they are and I'm paying for an extra delivery fee on a fast food order. So I reached out to customer service at door dash and asked if they paid their drivers and they said they do. So I asked why am I being charged twice then when I pay. She wouldn't answer the question and tried to bribe me to get rid of me. I could care less about the refund. I just wanted answers. Well she wouldn't give me any and ontop of that she said she was only giving me a refund because she felt guilty. I just wanted to let people know that door dash and rally's are using scummy tactics to increase their profits. This order was with rally’s so I’ve included them in this cause it would be an incomplete story without it. Also: Rallys prices are higher on door dash than at the restaurant Rally's menu is limited because those items don't sell as well as others at rally's over other menu items. Ontop of a limited menu, the limited menu prices are higher than at the restaurant..Damien CockburnVersion: 4.54.0

Customer Service Reps.The customer service representatives for Door Dash are horrible. Door Dash had cancelled my order and said they would immediately refund me. I noticed there was no refund a day later. I got in contact with their customer support and I had to go through 4 different representatives in order to finally get my refund. The first reps name was Ruth and she automatically told me the timeframe has passed for my refund and that my Door Dasher left my orders in a safe place. I then showed her screenshots of the notification from Door Dash saying the order was cancelled by Door Dash. She then continues to say that the food was dropped off when in fact it was a Vicks Vapor Rub. I was in the middle of explaining to her that the driver as well said the product was not available and they would refund me back and she ended the chat. I reopened the chat and got a different person, she told me the same thing and ended the chat without asking if they had resolved my issue. I then got a third person and she then sent me to another person. So y’all can see my frustration with their customer service. I got the fourth person and they said they would give me credits, but going through all that I wasn’t sure I would even order from Door Dash cause if they couldn’t give me a simple refund for an order that they cancelled, then what am I to expect. Very frustrating and it was such a hassle to get a refund. It took about 21 minutes of back and forth..Val21!Version: 4.112.2

New changes stops refunds when order is missing items or just incorrectI have been using doordash for a very long time. It was great, no issues, was always fair in their terms. Lately however, when I order, as usual items are wrong or completely missing. Which is usually fine as it happens, but I always want to be compensated as I paid for the meal and didn't pay to get the wrong item or to not have it at all. 2 items from a previous meal didn't show up and they wouldn't reimburse me at all. I understand people abusing it, but there is no way to definitely prove or I would each time. Its ridiculous that I paid for an item that didn't even show up and I wasted money and there is nothing they can do about it. The last straw was paying $40 for meal because we were feeling extra, and the whole meal was completely wrong, they only compensated us for $19. It was atrocious, but again I know its not doordash’s fault. But it feels really wrong that they can just take your money and you just have to get what you get. No decency to what you ordered and what you specifically requested and paid for, even extra due to tips, taxes and more taxes to help the app. Which I would be totally ok with if they got my order right and repaid me for items I never got. Will not be coming back until I get refunded for the previous items I mentioned. I had no control in making sure the items were correct before it being delivered...Chris.KzVersion: 4.112.2

Customers are valuedI’m gonna start with that I have a $50 credit for a week for year as an incentive from my employer. Now with that being said, there are times my family of 4 has gone over the credit limit and therefor I use my credit card for the remaining balance. In November I made a door dash order and ended up paying about $15 more than the credit. When I received my order I realized there was a lot of food that was missing. So I called the dasher who explained she just picked up what the restaurant had on the shelf under my name. So I call the establishment and asked why I didn’t get everything and they said because they were out of a lot of food, I said ok then I can get a refund for the food I bought but never received and the manager said to contact door dash. So since the end of November until last week, I was being told I’d have my refund within 7-10 days, never got it so I would contact a few more times and this last time I was able to get ahold of door dash, they stated they could not refund me my money due to their policy and procedures. So I paid for food and never got the food or a refund. I even told them I’d be ok with a credit on my account and they said sorry for this particular order we can not do that. I’ve tried to reach door dash to get a better understanding and now I get nothing. So with the rest of the credits I have until July I will NOT be using and I will NEVER use door dash again!.WendiS01Version: 4.65.0

Horrible Customer Experience!!To whom ever it may concern, I had waited for over an hour and a half to two hours for my food before I fell asleep. I did already understand that it was going to be a long wait because of the event going on near my location, but what ended up happening was not great. Initially, someone by the name of James B was supposed to retrieve my food and deliver it to me. However, as I waited for last few minutes until the food was supposed to be at my door, within the last ten minutes or so, my deliverer changed without even notifying me, and I personally think that is an absolute inconvenience, and resulted in horrible customer experience, especially when it will significantly change your delivery time. After noticing the change in deliverers, I then found out that I would have to wait another hour to hour and a half. By that point, I was irritated and frustrated because I was really looking forward to that meal and was also extremely tired. I would’ve wished that I could’ve received either a full or partial refund, because my night definitely let down. If o would’ve known this could’ve happened, I would’ve just ordered through elsewhere. And how in the initial email are you going to tell customers that they can respond to that email, “ Please don't hesitate to respond to this email if you have any questions or concerns.” Then, once we hit send all of a sudden we can’t respond to that email..... I’ll be removing this app from my device..YunoYasVersion: 3.1.22

Customer service is a disasterI placed an order, two drivers bailed out on the order due to having to wait an extra ten minutes. Mind you we tip a ridiculous amount both being in the service industry. So, someone picks up the order drops it off and runs away. 100% incorrect order. Missing all four drinks/shakes and I don’t know the 2nd bag of the order. 100% under the wrong name… my name brings with and E not and A. Call customer service and told 100% will go back to the card…. It didn’t. So I contact them and of course there is NOTHING THEY CAN DO. This man I spoke to via text convo, told me to calm down said I was too excited and maybe I had personal problems to be upset that I was lied to again. I have loads of screenshots where I was Insulted and pretty much called a p.o.s. By someone who refused to apply the credit to my card and not an app credit. I was then promised 30+ dollars in a gift card multiple times and got a wait for it 5.00 credit… when asking to speak with someone higher up or idk maybe over the phone I was told I was old and to get with the times. No on talks on the phone anymore. I am sure the BBB would LOVE to know they are lying about their return policy and method of payment. Customer service is disgusting and a total waste of time. Just don’t use the app. Just drive to the place. Give the money to the restaurant directly. Crappy drivers are one thing. Bad customer service is a company approved problem..Customer is never right!Version: 4.101.0

Great concept, horrible executionDoordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers..AbillyeVersion: 3.1.86

App Failed & the Worst Customer Support Ever!I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers..Dan-O-22Version: 3.1.31

THE WORST DELIVERY SERVICE!!I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash..DashikkiVersion: 3.0.37

Refund doesn’t cover costI was given a partial refund for not getting my food. The refund they gave me wasn’t enough to reorder my food..Sully9511Version: 3.0.69

Never againI don’t think I’ll be using this service again. The driver has been making 4 other deliveries in between mine which means cold food. It is ridiculous to charge for service, delivery and expect me to tip when it’s taken more than 30+ minutes to deliver after picking up food from restaurant. Who wants to eat cold food, honestly?.Never using this app again.Version: 3.0.37

TOOK FOREVER TO RECEIVE MY ORDER.I placed an order for delivery that stated the delivery time would be 3:05PM. I waited till 3:25PM and called the restaurant. They said they have the order prepared but door dash didn’t come pick it up. I checked the status and it showed that my driver was not moving at all. I called him once - no response. The second time he finally picked up and said he told door dash that he cancelled the order because he couldn’t make it. This is ridiculous because door dash did not provide me with any updates whatsoever and I couldn’t reach them in any way. I sent them a support request and did not receive a response from them. It wasn’t until 3:50PM when the app finally said they reassigned to another driver. And it is now 4PM and I had to ask the restaurant to remake my order as they said it was cold by now. This is ridiculous. No customer service from Door Dash whatsoever. No time management. No communication. I will definitely NOT be using them again..VvnteeVersion: 3.1.08

NopeBeen waiting two hours. Terrible terrible terrible app..ManlianoVersion: 3.0.41

Unethical BusinessIt happened to me and a few of my friends. Doordash sends you emails to sign up, offering free delivery and $10 off your first order. Once you sign up and place your first order, they take your money but cancel your order at the last moment. They will issue a refund in 5-7 days, thereby borrowing your hard-earned money for a few days. This is an excellent way to make cash but extremely unethical and maybe even illegal..Consumers_aidVersion: 3.1.95

Bad customer service, slow delivery serviceDoor dash is not comparable to uber eats at ALL! Food is always late, takes 1.5-2 hours to arrive each time. No number to call for immediate customer support if something goes wrong. The wrong driver picked up my order once and I didn’t receive my food for 2.5 hours and it was freezing cold. They offered me $5 compensation lol..CodeVerityVersion: 3.1.15

Crappy serviceCUSTOMER COMMENTS NEVER ORDER FROM THIS COMPANY!!! They like to take the money then claim the restaurant can’t fulfill the order. Of course the store can’t because you guys never send the order to the store!!! Then say it will take us 5-7 days to get our money back after you took it! Bunch of crap . Never order again or recommend this company to anyone!!!.Chrissi2020Version: 3.1.93

Just go to skip the dishes or somethingAt first I really liked this app because it was the only fast food Delivery that had McDonald’s on it because I live far. But literally the 3 times I order they have had to contact me because they didn’t have something in the menu, but the menu does not make sense at all, how can they have a double quarter pounder and NOT have single? The menu is so confusing and the last time I ordered there a “dasher” accepted my order BUT NEVER PICKED IT UP so I waited a WHOLE HOUR for this guy to get out of his house and I couldn’t cancel the order because he already accepted it!! I had to contact the “dasher” who by the way did not pick up at all so I had to contact the door dash people who also couldn’t get hold of my “dasher” so I asked for a refund and i don’t even get in 5-7 business days. Really bad..Newest update suckedVersion: 3.1.15

Long wait timesVery often the food comes 30-90 minutes late, cold and soggy. Presumably not enough people to deliver.RickiebobbyVersion: 3.0.37

UnreliableDo not use Skip the dishes. DoorDash and Uber eats is much more professional in the ways they handle mis-deliveries and restaurant mishaps..Shaytanner88Version: 3.1.88

Sign in with  do not workThe button to sign in  does not work. All other buttons works. Please provide update..Neo2o05Version: 3.2.4

App sucks.App sucks.BrentstevensonVersion: 3.1.95

DisappointmentExtremely unorganized and unreliable. Took over an hour for the delivery driver to arrive at the restaurant to pick up my food and when they finally got there the restaurant had no record of my other even though I was charged for it and had the receipt..UghhhhhsheVersion: 3.1.94

KPromo codes dont work.KimongotoVersion: 3.1.94

This app sucksDelivery of food went opposite direction of my house for 30 minutes. Fast food took almost 1.5 hours!!! And 1.25 hours was in someone’s car while they drove around I assuming doing other orders... No support from DoorDash Deals don’t work.....LucasriderVersion: 3.1.94

CovidSo crazy that you can still charge such high delivery and service fees. I.SkateshopmikeVersion: 3.1.94

First experience worst experienceDownloaded the app for my first experience with the app. I was supposed to get my order at 8:30 pm. I had to wait until 9:15 pm and then my order was canceled with no explanation. I had my friends waiting for the food in my place! Such a disappointment! Terrible app!.HaaaaadiVersion: 3.1.08

Taking too much timeWorst app online order.👎.Sandhu1994Version: 3.1.06

4.6 stars?Just like every big app, DoorDash is covering up all the 1 star reviews with bots or straight up manipulation. This app is trash, the drivers are lazy, nothing is as described. First order, never arrived. Second order, arrived ice cold. Absolutely trash company.HfyjjjjggVersion: 4.22.0

Don’t botherPlaced my first order today, it was cancelled without reason 30+ minutes later... when it was supposed to arrive. I’ll stick with skip the dishes what a joke..HcrankinVersion: 3.1.94

Horribly unreliableDoordash sucks. The delivery is unreliable at best. The support is non existent. If you receive your order correctly and on time it will be a miracle. I’ve had countless issues and not one resolved appropriately..Mrunal_shahVersion: 3.1.81

Didn’t get my orderThey sent my order to a closed restaurant that doesn’t even do door dash deliveries... why was it an option on the app if they don’t have a deal with that restaurant?!.BrettwhalenVersion: 3.1.65

Horrible experienceThis was horrible it took way to long and I asked for a venti iced caramel macchiato and I got a medium hot caramel macchiato and I mentioned it to the delivery person but he just said oh well and drove off I do NOT recommend this Service I’d recommend skip the dishes or Uber eats🤬.Big CjsVersion: 3.1.15

Don’t bother.Impossible to get a hold of ANYONE who works for the company. Had a family emergency and had to sit and wait for food because now they’ve wasted drivers time..Door dash is trashVersion: 3.0.81

15% Service Charge on Top of the 4$ Service Charge? SCAMM!This is a scam! They add a 15% service charge on top of the 4$ service charge! Be very careful! They try to catch when you aren’t paying attention!!!.OopsISaidItVersion: 4.22.0

Tip overrideI plugged in 5 dollar tip and when I submitted order it said 9 dollar tip was selected! That’s not right. I should choose the tip. Not happy and unless corrected I will not use this service again!.Gibson0205Version: 4.21.0

Love the 11% hidden fee with taxHonestly, never using your service again. 11% on top of a delivery fee. If I could get Terroni from another provider at this hour I would. Brutal..BSmetreVersion: 4.20.0

IOS 12 no longer supportedThank you for making your new app only compatible with newer (iOS 13 +) devices and completely disabling your older app. Good thing there are other food delivery services in our city..SkorpienVersion: 4.5.0

Always DelayedI’ve used Door Dash 3 times and all of those deliveries were delayed by more than 1hr. Not sure if this was a driver issue or the service itself but 3/3 failed deliveries is pretty bad. I rarely experience this issue with UberEats. Will most likely switch back..Arnel1980Version: 4.8.0

Please fix ongoing order pageWhen I place an order and wish to see details of my order, I can only see the maps and the screen below it is just flashing/loading. The data isn’t being loaded properly so I do not know the status of my order, and so I have to manually check the link attached to my order confirmation email to see the order status on the web since the app doesn’t show current order progress properly..LinearmappingVersion: 4.8.0

Use skip the dishesNone of the coupon codes work even though I am a new customer. Very frustrated..BhuokmVersion: 3.1.95

TerribleHad a promotion for a 5$ meal & free delivery, yet they still charge me a fee for the delivery ( 11% of original cost) & $2 for having a meal under $12 instead of a delivery so it ends up to be the same cost anyways. Uber eats & skip the dishes doesn’t do that!.TaylormattsxoVersion: 3.1.94

What A JokeI placed an order and it wasn’t confirmed for 15 minutes, with a 40 minute total time of making it and delivering it. Cool. Finally got it confirmed. And another 25 minutes later it’s cancelled by the place I ordered from. 40 minutes later I have no food, and I won’t be refunded my money for 5-7 days. Even cooler. I ask them through chat why this would happen and they said it was closed. Why...am I able to order from a place when it’s closed or closing? I’m then told to call the place ahead of time to make sure they are open. Excuse me? What is the point of this app if I have to call and make sure they are closed? Hello? So their apology for keeping closed places up and able to order from is a whopping $3.77. I can’t even with this. Door dash, buh bye. Keep your pithy $3.77..AstellaVGVersion: 3.1.94

Countless attempted orders never pleasantI lived in Ontario and used door dash for months. after numerous attempted orders over these months 2 have been successfully delivered. One took 2 hours to arrive and one was fine. I care to Alberta and it’s even worse, I haven’t successfully received and order before, every time I try, when the driver arrives at the store, they cancel the order. I have credits I am constantly trying to get rid of but can’t because the won’t deliver my orders. Terrible commitment to service..Daniel123223Version: 3.1.94

Horribly managed!I really want to like this service, but it seems they can only get it right ~30% of the time. Most orders are exceptionally over stated delivery times- expect an order listed as 24-28 minutes to take upwards of an hour more often than not. Food will very likely be delivered cold and unappetizing. The rare delivery that goes well is totally worth it (and if your area is better than mine, DashPass is great too!), but the consistency is so far off base I can’t begin to recommend this..AsinarathVersion: 3.1.94

Terrible serviceI ordered a meal, was wondering where it was after an hour. Checked my app no order pending, had to contact support for them to just tell me the restaurant is closed and they just left it open and accepted the order..FKNBrenniVersion: 3.1.94

My food wasn’t completeSo I order 2 items, but when it gets home I only get one item . SO I CALLED DOORDASH. And they told me that I need to call IHOP. And then I called IHOP and they told the opposite . So I’m not with games ..Jasjjsha endjawVersion: 3.1.94

Thank you for giving away my user data.What a joke.HateintrusiveadsVersion: 3.1.69

Needs ImprovementIt would have taken me less time to pick up my own food than to deal with this glitchy app. Why can’t I give it 0 stars?.Aly72849Version: 3.1.10

Dasher didn’t arriveThe dasher went to the wrong address which resulted in me not getting my dinner. The email from door dash then said that I’m not entitled for a refund! Really?? Not gonna be using this fraud of a service. Hope you can put your kids through college with this scam.JoseparayankalVersion: 3.1.08

Horrible horrible businessHave had so many issues with door dash the last few times I ordered and every time it’s a pain dealing with their customer service. If I could I would give their customer service a 0. They consistently try to shrug you off when you ask for help and blame it on “inactivity” or something that isn’t their fault..Abdullah ZbVersion: 3.1.06

Horrible appSpent 7 mins attempting to load then crashed. Finally got it open, built an account and it froze before I could place my order. Tried a 3rd time and it froze so long that I left the app open, placed an order with skip and had my order confirmed before it just crashed. Worst app to date I’ve ever downloaded.Hangry416Version: 3.1.08

Bad bad badOrdered from McDonald’s, there’s a whole lot of things missing !! Couldn’t even add anything in my coffee, no option to have an iced coffee with my meal, and I couldn’t even take off things from my hamburger !! Come on, add the whole freaking menu.JshdbndjdVersion: 3.1.94

One of the worst service I have ever usedWhen I was in US , I referred a friend and they cheated not to give referral amount ! Today I placed the order in Canada and the order got rejected after 20 minutes ! Worst service during the difficult times for customer ! Will never use their service anymore !.PrabuirttVersion: 3.1.93

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