DoorDash - Food Delivery Customer ServiceDoorDash, Inc.

DoorDash - Food Delivery Customer Service

Delivery anywhere you are. DoorDash offers the greatest selection of your favorite local and national restaurants, convenience stores, and grocery stores -- more than 310,000 menus across 4,000+ cities in the U.S.,Canada and Australia. Spend more time doing the things you love — we'll take care of the rest. First month, $0 delivery fees. Restrictions apply: https://drd.sh/tF5uns/

SIGN UP FOR DASHPASS
Get unlimited $0 delivery fees on the best of your neighborhood from restaurants, grocery stores, convenience stores, pet stores, and more. Plus, DashPass members get access to exclusive items and offers, 10% off eligible orders thanks to reduced service fees, and 5% back on eligible Pickup orders. Your first 30 days on DashPass are free, then $9.99/month. Cancel anytime.

RESTAURANTS AND MORE, JUST A FEW TAPS AWAY
Discover local, on-demand delivery or pickup from restaurants, nearby grocery and convenience stores, and more. Get what you need faster with quick and easy ordering.

NO-CONTACT DELIVERY
Deliveries are now left at your door by default and you have the choice to select “Hand it to me” if you prefer. If a no-contact delivery is requested, the Dasher will know you want them to leave your food in a safe place and alert you when it’s ready for pickup.

SCHEDULE DELIVERIES
Advance ordering allows you to get your food when it's most convenient for you.

REAL-TIME TRACKING
See when your order will arrive. From food quality to prep-times to traffic to weather, we've factored in all the elements that come between you and your food.

NO MINIMUMS
Order as little or as much as you want.

PAYMENT
Conveniently pay via Apple Pay or credit card.

ABOUT DOORDASH
DoorDash is a technology company that connects people with the best in their cities. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. We started this by facilitating door-to-door delivery, but we see this as just the beginning of connecting people with possibility -- easy evenings, happier days, bigger savings accounts, wider nets and stronger communities.

Growing every day and currently serving over 4,000 cities across the United States, Puerto Rico, Canada, and Australia.

National partners include: Chick-fil-A, Burger King, Wendy’s, Chipotle, The Cheesecake Factory, Outback Steakhouse, Panera, Chili's, Subway, Dunkin’ Donuts, Jamba Juice, Panda Express, Moe's Southwest Grill, P.F. Chang’s, Denny’s, Buffalo Wild Wings, Papa John's, California Pizza Kitchen, Papa Murphy’s, Jack in the Box, Five Guys, Boston Market, Red Robin, TGI Friday’s, Red Lobster, Qdoba Mexican Eats, El Pollo Loco, Noodles & Company, Buca di Beppo, White Castle, SmashBurger, Schlotzsky’s, and many more.

Notice at Collection (California Residents): https://help.doordash.com/consumers/s/privacy-policy-us#section-11
Visit doordash.com to learn more.

DoorDash - Food Delivery App Comments & Reviews

DoorDash - Food Delivery Positive Reviews

Great app if you want to waste your money and time :)On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app..Version: 4.38.1

WhateverI guess i can fix all my problems if i wasn’t so lazy and just went and got food myself. BUT, it’s frustrating that you offer a service to people and aren’t consistent. First off, everything is wildly more expensive, i don’t know it that’s doordash’s fault or not. I also can’t explain the frustration when i order food when i entertain guests, and my order gets grouped with another order and takes about 45-60 minutes longer. And i legit get MAD when my house is obviously closer to the driver than the other destination but they still go there first and drive all the way back to where they were in the first place to drop off my order. Why can’t the drivers use their own basic intuition?? The app itself is infuriating. I live in an apartment complex and when i type my address, it puts the pin in the completely wrong spot. I then move the pin, and add delivery instructions, but as soon as the dasher is on their way the app deletes all the information i just put. Although it seems like the drivers still see the delivery instructions. I just really wish the pin feature would work, because doordash drivers are, for whatever reason, completely incapable of finding my apartment. They leave my food at the completely wrong place, and just leave. Can’t even call to confirm?? Or even text??? Obviously it’s the wrong place. I have to go hunt it down wherever these Einstein’s think the delivery instructions say? It’s crazy. Idk what to expect though. So, whatever.Version: 4.62.0

Address issuesI enjoy the DoorDash app very much. I’ve been using it more than other food delivery apps. Ordering is simple and easy and many Dashers are friendly and professional from my experiences. The reason why I’m giving it 3 stars is that there seems to be some strange issue with my address on the app. Now I can’t speak for everyone else cause this might not be a problem for others but for me, it’s becoming a big issue. I live in a mobile home park and similar to apartments, we have Lot numbers specific to our mobile homes. I put all of the necessary credentials in for my address. I add my Lot number to the apt/suite spot. Everything’s there. However, for some unknown reason, the Lot number does not show up on the address and this has been confusing some of the dashers delivering to me. Now, most of the dashers end up finding me (though, some of them had to circle the neighborhood a few times or will call or text just to get additional information to help find me) but there have been times where my food was not delivered to the right place and this has happened more than twice (too many times to be honest…). I find it strange that my Lot number does not show for my address during these deliveries. It only makes things difficult for me and the dasher. I hope this gets fixed because this is becoming too much of a hassle for me to add extra instructions just to help my dashers when something simple as a “LOT NUMBER” can easily fix this problem….Version: 4.60.3

Good App. Good Service. Good Money Grab.I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant..Version: 4.17.1

Jim from Gainesville FloridaI scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors..Version: 4.56.0

Doordash even stole Keys. Doordash doesn’t hold their Enployees AccountableAlthough I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us..Version: 3.1.94

Love DoorDash…but MANY order issues1st, let me say, I do LOVE DoorDash. Very convenient, especially during this never ending Covid pandemic. I am immunocompromised & have to take immune suppressing drugs daily due to a rare condition..and I live in a state with 1 of the lowest vaccination rates..and I live less than 30 minutes from 1 of our state’s “hotspots” so..very helpful for me. DoorDash customer service is awesome. Most of the drivers I’ve encountered are super nice. So why the 3 stars right? I would estimate that 1 out of every 3 orders I place has an issue. I haven’t used the app in many months because 5 (FIVE!!) orders in a row had issues! Not minor issues either…items left out, items substituted (without contacting me and/or confirming I was ok with it), food completely wrong, etc). And I’m often ordering for my 6 yr old, who has a sensory disorder/ADHD/anxiety/dyspraxia so she often gets upset and..it’s just frustrating because it’s all completely avoidable IMO. As I said, customer service is wonderful & helps resolve issues..but I’m still left without the items I needed/wanted, still have to get them & also take the time to get in touch with customer service & work on a resolution. Who really wants to do all of that more often than not when ordering?? I would truthfully use another service if one was available in my area. Just to avoid the hassle. But, again, DoorDash itself is wonderful 🤷‍♀️.Version: 4.52.2

Worst delivery and customer service ever!!Do not use!!I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!.Version: 4.25.0

It’s okayI love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes..Version: 3.5.0

Assignment of DashersI’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier..Version: 4.9.0

Dasher dropped my food off at the wrong address😡I ordered seafood from this known restaurant that was maybe 15mins away for my kids while I was at work. When I seen the dasher getting close I called them to tell them to be standing outside, he’s about to pull up. Well I got a picture text from the dasher handing my food to a man that clearly wasn’t my kids. I called my kids asked did they see anyone outside because he just gave the food to someone, they said NO so I immediately hurried and called the driver. He proceeded to tell me he was at the right address so I told him no sir my kids are standing outside he said well I gave it to a older man I asked could he go knock on the door because he gave my food to the wrong family. This man hung up in my face then would not answer my calls!!! I was so furious. I made a complaint and Door Dash took no time reaching back out to me only to find out that he in fact did drop my food off at the wrong location. Door Dash refunded me my money back which will take of course 5-7 days but they are the reason I gave 3 stars because of customer service being so excellent. As far as the driver I wish I could write a individual review about him. That was just plain unacceptable. Door dash need to add the feature where you can track the driver. If they have it, I’m behind on trying to figure out how to do it. Do better Dashers!!.Version: 4.48.1

WORST FOOD DELIVERY SERVICEWow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give DoorDash another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company.Version: 4.23.0

Horrible feedback. Unprofessional drivers and supportMy experience through this app has been disastrous. I have two young children and only one vehicle that my wife takes to work each day. Unfortunately the one or two times I order through this app I have received the worse service I have ever received anywhere. Both times my driver accepted the order that I had placed which therefore gave permission to the restaurant to cook my food. Both times my driver decided to not leave there current location for over an hour each time. If I had accepted the food it would have been cooked two hours before I would have received it. Another driver threatened to spit in my food when I asked how long it would take after waiting an hour. (Wait time stated 20-30 mins) and seeing that this person had not even left there house to get my food until after an hour after it was made. Now I have to deal with this person having my address. After all the wasted time and all the grievance customer support can’t even offer free delivery for my troubles. They say your money will be back in my account in three to five days. My claim with a disgruntled driver was closed without any feedback. Money hungry company who does not care for there customers..Version: 3.1.25

Great customer serviceCons: Some Dashers lie and steal the food. A lot of my orders are wrong despite my instructions. Sometimes DoorDash won’t reimburse you if your order is incorrect which isn’t fair because this happens quite often. Pros: Customer service is excellent for the most part. They do what they can to rectify any issues. DashPass is great if you’re a frequent user. Suggestion: Better protocols for incorrect or missing items. I shouldn’t be treated like a liar because the restaurant got my order wrong. I’m not sure how you discipline rogue Dashers but I hope they lost their job. I’d have several instances where people take off with my food and I’m not ok with that even if I get the refund. I’ve wasted hours of my time, waiting for my food. Something should be done about that. All in all, DoorDash is ok. I prefer to cook at home at this point because all these apps seem to be a waste of money, time, and unnecessary stress. Update: DoorDash sent me an email stating that my review of a restaurant went against their community guidelines. Say what? All I say was, “My pizza was undone in the middle and I was disappointed.” At this point, I will no longer be using DoorDash. There is no reason for a food delivery service to refuse honest reviews of restaurants. That’s very shady. Also no longer ordering anything from Chuck’s Pizza. They can both GTH..Version: 4.57.0

Read for decent info 🧐I use door dash A LOT, the service is great, the best out of all apps ive used. i live in a spot thats pretty hard to find, but the drivers always follow instructions amazingly. sometimes my food is a little bit cold, but i blame this on living in a busy town with lots of traffic. i have yet to have a bad experience with a driver. that being said, the system of door dash could be a bit better. theres been a few times where, for some reason, they back charge a couple days later for a delivery fee. this would be so bad if it wasnt $15, and doordash claims delivery fee is "$1.99". this has caused some complications because money doesnt grow on trees, and this was just the easiest way to get food to me. i also do not like the fact that you are given options for tips, rather than being able to enter them yourself. not many complaints at all, out of all of the delivery apps ive used this one is by far the best, there will always be complications with everything. all the drivers ive had have been great, unlike postmates and uber eats, so yea, go with door dash!! plus, there is a plethora of restaurants and businesses on doordash. i can find small bakeries in my city that i wouldnt be able to on another app, so thats another great thing..Version: 4.46.0

Would have been 5 stars but......So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure.Version: 3.1.26

Denny’sI don’t like how Denny’s takes ur money but cancels ur order and then say was 5-7 days to get ur redound like no the she give you ur refund right away overall the app DoorDash is great but if I could report a store it will be Denny’s and not to mention when I ordered from Denny’s before the plastic silverware was already open my eggs weren’t fully cooked and I asked for scrambled eggs and my bacon wasn’t done and they only gave me one syrup container that wasn’t filled to the top and my hot chocolate was halfway gone DoorDash u need to fix this because this is unacceptable for Denny’s to be taking people money but canceling the order and then we would have to wait to get our refund and my child is starving and I can’t cook for her because I have a netting in 5 minutes and Denny’s is what she wanted for dinner so how am I supposed to feed my daughter if Denny’s is canceled my order but took my money I’m about to delete door dash and start using Uber eats this is not acceptable to working mothers WHO BARELY HAVE TIME FOR THEIR KIDS AND FOR THEM TO COOK FOR THEIR KIDS and ik people are reading this and probably saying it’s not that big of a deal just order more well I can’t that was the last bit of money I had until I get my paycheck on Sunday until then my husband will pay for groceries because he doesn’t like ordering take out thanks a lot DoorDash/Denny’s.Version: 4.62.0

Could be a lot betterI really like DoorDash and use it all the time (definitely more than I should.. 😅). For my busy schedule, the pros of having lunch delivered tend to outweigh the cons but I definitely have some frustrations with DoorDash. First, there should be a way to change the Dashers tip after delivery. Quite often a restaurant will forget something and the Dasher does not check the order to confirm everything is there. I have had orders delivered with entire meals missing! On the other hand, there are Dashers that go above and beyond to make sure everything is how you ordered it and communicate any problems, delays, etc quickly. I would love to be able to give a better tip to these Dashers! Along with that, it would be really great if the app had a way to save your favorite Dashers and even request them if they’re available when you place an order. Next, the delivery estimates are not great. It usually changes after you place the order. Also, sometimes the Dasher has another order that they’re dropping off before yours, so the app will tell you they’re leaving the restaurant and the time til delivery will be like double the time it actually takes to get to your address. By the time they get there you’re hangry and now you have to eat cold (and sometimes soggy!) food. 😑.Version: 4.3.0

Horrible platformI ordered almost 2 hours ago. No food, no way to cancel. They tell you to contact customer service for ETA and they simply don’t pick up the call. If they don’t redeem themselves I’m more than obliged to move my business to other great food delivery services..Version: 3.1.15

Failed orderRestaurant was closed. They tried to extend credit instead of refund..Version: 3.1.08

Dasher picked up my order an hour ago.I have used doordash for a while and things are getting worse lately. Dashers try to get too many orders and resulting unacceptable delays. I have been watching the dasher map and noticed he goes to different direction frequently. Not cool.Version: 3.1.08

Hidden feesFees are too high and your adding extra fees for processing..Version: 3.1.94

Asking for verification code but none was sentTried it via text 3 or 4 times. Received it several minutes later. Had to get it via email. Also tried to order via the website but it would not allow me to submit the order..Version: 3.1.15

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