DoorDash - Food Delivery Customer Service

DoorDash - Food Delivery Positive Reviews

Three times and they didn’t do nothing.I ordered food and it never came I contacted someone to help me they did but the food took over 2 hours to be at my house, the second time I was not dealing with it so I contacted them after an hour yet, the food was cold both of the time since it took a long time to get to my house and the restaurant was around 6 minutes from my house. Now I decided to do this review since it has happened for a third time in a month, this time I had to canceled it because they first told me that my food was gonna get here by 2:20 yet it was 2:40 and it was not here yet so I contacted them they told me that they assigned a new dasher to my order and it was a lie. I waited up to 3:15 yet it was not here and they told me that there were not dasher assigned to my order and they asked me If I wanted to canceled it, I told them yes and If I can get some credits for the inconvenience, but if they couldn’t that’s fine. What the support person did was to put my money from the order to credits instead of given it back to my card. I had to contact them again and they did it and put it on my card. Yet, Now I have to wait 7 days to get my money back that’s just dumb how they do things, and If I’m the one with the inconvenience, at least don’t take too long to give my money back..Jorge111219Version: 4.36.2

WhateverI guess i can fix all my problems if i wasn’t so lazy and just went and got food myself. BUT, it’s frustrating that you offer a service to people and aren’t consistent. First off, everything is wildly more expensive, i don’t know it that’s doordash’s fault or not. I also can’t explain the frustration when i order food when i entertain guests, and my order gets grouped with another order and takes about 45-60 minutes longer. And i legit get MAD when my house is obviously closer to the driver than the other destination but they still go there first and drive all the way back to where they were in the first place to drop off my order. Why can’t the drivers use their own basic intuition?? The app itself is infuriating. I live in an apartment complex and when i type my address, it puts the pin in the completely wrong spot. I then move the pin, and add delivery instructions, but as soon as the dasher is on their way the app deletes all the information i just put. Although it seems like the drivers still see the delivery instructions. I just really wish the pin feature would work, because doordash drivers are, for whatever reason, completely incapable of finding my apartment. They leave my food at the completely wrong place, and just leave. Can’t even call to confirm?? Or even text??? Obviously it’s the wrong place. I have to go hunt it down wherever these Einstein’s think the delivery instructions say? It’s crazy. Idk what to expect though. So, whatever.Kdawg7653Version: 4.62.0

Address issuesI enjoy the DoorDash app very much. I’ve been using it more than other food delivery apps. Ordering is simple and easy and many Dashers are friendly and professional from my experiences. The reason why I’m giving it 3 stars is that there seems to be some strange issue with my address on the app. Now I can’t speak for everyone else cause this might not be a problem for others but for me, it’s becoming a big issue. I live in a mobile home park and similar to apartments, we have Lot numbers specific to our mobile homes. I put all of the necessary credentials in for my address. I add my Lot number to the apt/suite spot. Everything’s there. However, for some unknown reason, the Lot number does not show up on the address and this has been confusing some of the dashers delivering to me. Now, most of the dashers end up finding me (though, some of them had to circle the neighborhood a few times or will call or text just to get additional information to help find me) but there have been times where my food was not delivered to the right place and this has happened more than twice (too many times to be honest…). I find it strange that my Lot number does not show for my address during these deliveries. It only makes things difficult for me and the dasher. I hope this gets fixed because this is becoming too much of a hassle for me to add extra instructions just to help my dashers when something simple as a “LOT NUMBER” can easily fix this problem….Gregory J W.Version: 4.60.3

Problem with TipsI significantly decreased my use of this app for food delivery. In my area, Postmates is probably DoorDash’s biggest competition. DoorDash has a lot more restaurant choices. Unlike Postmates, DoorDash only gives the tipping options at the time of purchase. If there’s a way to change it, I would love to learn how it’s done. How do you know how much of a tip the driver should get or if they deserve one at all. I have had drivers ignore instructions not to go to the door by my garage (where I cannot see or hear them), cold food, food arriving too late... . I’ve had way too many orders with missing items. Why should I commit to tipping up front for this? DoorDash needs to put pressure on drivers to check orders before leaving the restaurant! Maybe start deducting the cost of missed items from the driver’s guaranteeed fee? I wish they could also deduct for cold food. If the food arrives really cold(or melted for cold stuff) there’s only a few explanations. The driver arrived at the restaurant too late or accepted too many orders and items got cold during multiple stops. If DoorDash has too many incidents, drop that driver. Maybe let customers request drivers who have good star ratings, or ones that they liked from prior orders-to encourage good service. Lyft and Uber do it, why not food delivery companies?.TamweeVersion: 3.1.86

Jim from Gainesville FloridaI scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors..Jim from Gainesville FLVersion: 4.56.0

Good App. Good Service. Good Money Grab.I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant..ANTMAN489Version: 4.17.1

Doordash even stole Keys. Doordash doesn’t hold their Enployees AccountableAlthough I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us..Funfun2.0Version: 3.1.94

Great app if you want to waste your money and time :)On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app..YejinnieVersion: 4.38.1

Love DoorDash…but MANY order issues1st, let me say, I do LOVE DoorDash. Very convenient, especially during this never ending Covid pandemic. I am immunocompromised & have to take immune suppressing drugs daily due to a rare condition..and I live in a state with 1 of the lowest vaccination rates..and I live less than 30 minutes from 1 of our state’s “hotspots” so..very helpful for me. DoorDash customer service is awesome. Most of the drivers I’ve encountered are super nice. So why the 3 stars right? I would estimate that 1 out of every 3 orders I place has an issue. I haven’t used the app in many months because 5 (FIVE!!) orders in a row had issues! Not minor issues either…items left out, items substituted (without contacting me and/or confirming I was ok with it), food completely wrong, etc). And I’m often ordering for my 6 yr old, who has a sensory disorder/ADHD/anxiety/dyspraxia so she often gets upset and..it’s just frustrating because it’s all completely avoidable IMO. As I said, customer service is wonderful & helps resolve issues..but I’m still left without the items I needed/wanted, still have to get them & also take the time to get in touch with customer service & work on a resolution. Who really wants to do all of that more often than not when ordering?? I would truthfully use another service if one was available in my area. Just to avoid the hassle. But, again, DoorDash itself is wonderful 🤷‍♀️.Bakery Story/Team LavaVersion: 4.52.2

Worst delivery and customer service ever!!Do not use!!I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!.GzitsstistiiVersion: 4.25.0

It’s okayI love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes..Chaol WVersion: 3.5.0

Assignment of DashersI’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier..DSR17Version: 4.9.0

Dasher dropped my food off at the wrong address😡I ordered seafood from this known restaurant that was maybe 15mins away for my kids while I was at work. When I seen the dasher getting close I called them to tell them to be standing outside, he’s about to pull up. Well I got a picture text from the dasher handing my food to a man that clearly wasn’t my kids. I called my kids asked did they see anyone outside because he just gave the food to someone, they said NO so I immediately hurried and called the driver. He proceeded to tell me he was at the right address so I told him no sir my kids are standing outside he said well I gave it to a older man I asked could he go knock on the door because he gave my food to the wrong family. This man hung up in my face then would not answer my calls!!! I was so furious. I made a complaint and Door Dash took no time reaching back out to me only to find out that he in fact did drop my food off at the wrong location. Door Dash refunded me my money back which will take of course 5-7 days but they are the reason I gave 3 stars because of customer service being so excellent. As far as the driver I wish I could write a individual review about him. That was just plain unacceptable. Door dash need to add the feature where you can track the driver. If they have it, I’m behind on trying to figure out how to do it. Do better Dashers!!.DesereyNicole88Version: 4.48.1

WORST FOOD DELIVERY SERVICEWow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give DoorDash another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company.AbridgepayanoVersion: 4.23.0

Just made my last orderI’ve have never had a single problem with any order until today. I placed my order today from a local place down the street, the dasher arrived to the place in a timely manner and picked up my order, about 15 minutes went by and I checked my tracking to see where my order was, the driver had gone off to some apartments across the street from my apartment complex. The driver calls me and of course doesn’t speak my language at all and doesn’t understand a word me and my boyfriend are telling him over the phone. We tell him he had to go across the street to the other apartments and he says oh okay and hangs up. Another 10 minutes go by of us watching the tracking and he’s still across the street in the wrong area. So I text him and use google translate to tell him he’s at the wrong apartments and he has to come across the street. He doesn’t respond and still remains on that side for another 10-15 minutes. Finally it tells me my order has been completed and delivered and I never recieved the order!?!?!? I immediately called door dash and they were very helpful with fixing my problem, very satisfied with the customer service but not the drivers they let deliver. Anyone in the Salem NH area beware for JeanCarlos G. Not sure if he couldn’t actually understand me or just wanted my food and my money..UhCarlyVersion: 3.1.83

Awful appTo start off I have spent 250+ dollars on the app and have used it numerous times and have repeatedly had horrible drivers and customer service the delivery drivers take an absurd amount of time I ordered once and they driver sat outside the fast food place for 30 minutes and and then took 25 minutes to get to my house when it was only a 10 minute drive and every time they forget a drink or a side and I point it out to the driver and he/she never speaks fluent English and mumbles that they didn’t have it or some other nonsense and I have also had orders that look like food had been taken out of it or when I ordered a large and they bring a small instead and tell me that McDonald’s doesn’t have a large fry when they clearly do. Over all of this I let it slide until they started charging my debit card 10 dollars a month for a “dash pass” that I never consented to and I canceled it 2 times and still they charge me for it and I try to remove my card from my account but there is no where in the app that I can remove my card so they can keep charging me. I am very angry at how bad the customer/deliver service is in this company sincerely unimpressed can confidently say I will never order from door dash again.DjchufjsnsVersion: 3.1.78

Bad dasher.Husband ordered food for our kids after I got back from a 12 hour flight from Europe. Our order from Wendy’s was wrong and when asking the dasher where our chili or second salad was he merely shrugged, said this is all he was given and it was Wendy’s fault and to call door dash. When I went to Wendy’s, they blamed the dasher. Meanwhile something that was supposed to make my life simpler and cost more then it was worth wound up taking twice as long. I received no apology from the dasher or Wendy’s. I don’t think it’s inappropriate to expect the dashers to double check the food the same way I might on the way of if drive through line. This won’t make up for everything, but at a minimum it’s a dashers job to at least ensure the approximate number of items are accounted for. Two salads, two chilis, two fries and two burgers looks a lot different than one salad, two burgers and two fries. I don’t understand how this all works and it’s not my job to understand. I do, however, expect kindness and an apology when there’s an oversight that I not only have to drive out for but also pay out of pocket for - a second time. This appears to be basic customer service that’s missing. Disappointed with this dasher..DrAnneLewisVersion: 3.1.52

Super pricey and a lot of issuesTheir fees have increased so much it’s not worth it. Tried to order food from a restaurant and had the dasher call me to tell me the restaurant was no longer in business! The dasher was sent to an abandoned location! A good company would know that before allowing customers to order and sending their driver there. I used this service a lot while I couldn’t walk or drive (after surgery) and now that I can I’d rather save money and pick it up myself. So many times I’ve ordered and a meal is missing or wrong because it’s not checked before delivery. Trying to get refunded is difficult, usually they would credit the account instead of my credit card so I’m forced to order again to get my money in some form. Trying to place a complaint when something goes wrong is next to impossible. Also they would advertise a restaurant with no delivery fees and when you’d try to order it would always apply the delivery fee. The convenience of Door Dash is nice in theory but you pay two to three times as much as when you get it yourself. I’d love to help the dashers out with making money but I just can’t support this company with their ridiculous fees and what feels like hidden tactics..Ghostgirllu13Version: 3.1.72

Great, but price/menu differences and need cash option.The app and service is good over all. The menus tend to be well organized with functioning filters. My biggest compliant is the price quotes on their menu; if you go online to a restaurant’s actual menu and compare the prices from that which doordash is charging you, you will often find a dollar to two dollars and some change difference. This is before you even pay a delivery fee and all taxes. Sometimes you are given a “discount” applied to your order to make up for the price difference but it does not always add up to the exact amount; the user is left feeling that they are overpaying due to built in hidden fees. This is also not necessarily them featuring the prices of one specific location over another, as some of these restaurants are not chains and only have a singular location. Additionally, it would be nice to have a cash option; they could still require a card or account number to hold to keep people honest but allow them to complete the transaction in person. I know some worry about the safety of carrying cash but there are ways to provide security without completely negating the option for all deliveries..FaeothinVersion: 3.1.77

Great customer serviceCons: Some Dashers lie and steal the food. A lot of my orders are wrong despite my instructions. Sometimes DoorDash won’t reimburse you if your order is incorrect which isn’t fair because this happens quite often. Pros: Customer service is excellent for the most part. They do what they can to rectify any issues. DashPass is great if you’re a frequent user. Suggestion: Better protocols for incorrect or missing items. I shouldn’t be treated like a liar because the restaurant got my order wrong. I’m not sure how you discipline rogue Dashers but I hope they lost their job. I’d have several instances where people take off with my food and I’m not ok with that even if I get the refund. I’ve wasted hours of my time, waiting for my food. Something should be done about that. All in all, DoorDash is ok. I prefer to cook at home at this point because all these apps seem to be a waste of money, time, and unnecessary stress. Update: DoorDash sent me an email stating that my review of a restaurant went against their community guidelines. Say what? All I say was, “My pizza was undone in the middle and I was disappointed.” At this point, I will no longer be using DoorDash. There is no reason for a food delivery service to refuse honest reviews of restaurants. That’s very shady. Also no longer ordering anything from Chuck’s Pizza. They can both GTH..Aaliyah's Mommy 12Version: 4.57.0

Would have been 5 stars but......So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure.VeeslappyVersion: 3.1.26

Denny’sI don’t like how Denny’s takes ur money but cancels ur order and then say was 5-7 days to get ur redound like no the she give you ur refund right away overall the app DoorDash is great but if I could report a store it will be Denny’s and not to mention when I ordered from Denny’s before the plastic silverware was already open my eggs weren’t fully cooked and I asked for scrambled eggs and my bacon wasn’t done and they only gave me one syrup container that wasn’t filled to the top and my hot chocolate was halfway gone DoorDash u need to fix this because this is unacceptable for Denny’s to be taking people money but canceling the order and then we would have to wait to get our refund and my child is starving and I can’t cook for her because I have a netting in 5 minutes and Denny’s is what she wanted for dinner so how am I supposed to feed my daughter if Denny’s is canceled my order but took my money I’m about to delete door dash and start using Uber eats this is not acceptable to working mothers WHO BARELY HAVE TIME FOR THEIR KIDS AND FOR THEM TO COOK FOR THEIR KIDS and ik people are reading this and probably saying it’s not that big of a deal just order more well I can’t that was the last bit of money I had until I get my paycheck on Sunday until then my husband will pay for groceries because he doesn’t like ordering take out thanks a lot DoorDash/Denny’s.Hayden robersonVersion: 4.62.0

Read for decent info 🧐I use door dash A LOT, the service is great, the best out of all apps ive used. i live in a spot thats pretty hard to find, but the drivers always follow instructions amazingly. sometimes my food is a little bit cold, but i blame this on living in a busy town with lots of traffic. i have yet to have a bad experience with a driver. that being said, the system of door dash could be a bit better. theres been a few times where, for some reason, they back charge a couple days later for a delivery fee. this would be so bad if it wasnt $15, and doordash claims delivery fee is "$1.99". this has caused some complications because money doesnt grow on trees, and this was just the easiest way to get food to me. i also do not like the fact that you are given options for tips, rather than being able to enter them yourself. not many complaints at all, out of all of the delivery apps ive used this one is by far the best, there will always be complications with everything. all the drivers ive had have been great, unlike postmates and uber eats, so yea, go with door dash!! plus, there is a plethora of restaurants and businesses on doordash. i can find small bakeries in my city that i wouldnt be able to on another app, so thats another great thing..KillaudreylmaoVersion: 4.46.0

Horrible feedback. Unprofessional drivers and supportMy experience through this app has been disastrous. I have two young children and only one vehicle that my wife takes to work each day. Unfortunately the one or two times I order through this app I have received the worse service I have ever received anywhere. Both times my driver accepted the order that I had placed which therefore gave permission to the restaurant to cook my food. Both times my driver decided to not leave there current location for over an hour each time. If I had accepted the food it would have been cooked two hours before I would have received it. Another driver threatened to spit in my food when I asked how long it would take after waiting an hour. (Wait time stated 20-30 mins) and seeing that this person had not even left there house to get my food until after an hour after it was made. Now I have to deal with this person having my address. After all the wasted time and all the grievance customer support can’t even offer free delivery for my troubles. They say your money will be back in my account in three to five days. My claim with a disgruntled driver was closed without any feedback. Money hungry company who does not care for there customers..Hkeyes808Version: 3.1.25

Horrible platformI ordered almost 2 hours ago. No food, no way to cancel. They tell you to contact customer service for ETA and they simply don’t pick up the call. If they don’t redeem themselves I’m more than obliged to move my business to other great food delivery services..SsrgtrVersion: 3.1.15

Failed orderRestaurant was closed. They tried to extend credit instead of refund..CoradstamVersion: 3.1.08

Dasher picked up my order an hour ago.I have used doordash for a while and things are getting worse lately. Dashers try to get too many orders and resulting unacceptable delays. I have been watching the dasher map and noticed he goes to different direction frequently. Not cool.FolkkingVersion: 3.1.08

Hidden feesFees are too high and your adding extra fees for processing..Ratesrus1969Version: 3.1.94

Asking for verification code but none was sentTried it via text 3 or 4 times. Received it several minutes later. Had to get it via email. Also tried to order via the website but it would not allow me to submit the order..B RicciVersion: 3.1.15

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DoorDash - Food Delivery Negative Reviews

Really Poor Communication/Instruction FollowingI’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent..Sjbusam12Version: 4.32.0

Wow! Horrible auto-response ...I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere..Loyal-PatronVersion: 3.11.0

Information StolenMy DoorDash account was somehow hacked. The person stole my credit card/bank information and ordered nearly $80 of food. They were in the middle of making a $100+ order when I locked my card. I managed to get the first order cancelled before the food was picked up, but DoorDash was offering only $44 as a refund with a credit of $17 on my next order. I’m a broke college student, so every cent counts. They kept ignoring when I said it wasn’t me just changing my mind and cancelling my order. I had to literally beg a representative for the full refund. I haven’t received it yet. I know it’s only been a couple days and it takes time to process, but I currently have no money to pay for food or medication I HAVE to have, especially not with a compromised card. I’m thankful I have caring friends that are trying their hardest to help me (they are also broke), but there is obviously a serious privacy/security issue. I had not used my card for anything or anywhere in the area since moving into the dorm as I was saving up to do a much needed grocery shop, and it was not linked to any other app. I really really hope no one else has to experience this. It’s extremely stressful and I’ve been on the phone with my bank trying to secure my account and get reimbursed, which can’t happen until DoorDash completes the refund. If you’re gonna use the app, PLEASE watch your bank account closely for any unauthorized charges. You might not be able to get your money back..AmadeuswolfieVersion: 4.52.2

Recent update made it impossible to order anything from home anymoreI've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻.Tristan the angry manVersion: 4.11.0

Great concept, horrible executionDoordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers..AbillyeVersion: 3.1.86

Malfunction in the processNot thrilled that most recently I placed an order and we waited for about an hour and 15 minutes before I had to finally reach out and find out where our order was. I spoke with the driver who told me that he was in Dover which is a good half hour away from us. He said he showed up to the restaurants address that door dash gave him and that there was no restaurant there. So he advised he was going to contact door Dash and then get back to me. I never heard back from him, what I did get was an email from door Dash apologizing but my order had been canceled. When I contacted door Dash they told me that sometimes the restaurant will cancel the order because they are too busy. That makes sense. However these two stories don’t match, The driver is telling me one story and door dash is telling me another. I would assume if the restaurant is not taking any additional orders that they would have the ability to turn off door Dash prior to someone either a going through the time to make the order or b waiting for the door dash driver to arrive. I also didn’t understand that after the mistake was made it was still showing as though I could order through subway on the app??? Why would they still leave it up if it’s not an option? Not really sure what happened this is the first time we’ve ever had a problem with door Dash but I can tell you this much it was definitely not handle the way that I would expect to have been handled..Ani08-123456789Version: 4.44.0

Worst delivery service everI will never ever use door dash ever again. Door dash has the worst customer service / delivery service of any company I have ever seen. It’s truly mind blowing to me how this company is even still in business. I tried to use door dash maybe 2 years ago and the food arrived 2 hours late,freezing and the delivery driver refused to leave their car so I had to leave my apartment and go down to their car which the whole car was filled with smoke and my bags reeked of marijuana. 2nd time trying to give them a second chance I ordered again through them and almost same situation food hours late and food cold + a rude driver. Last night , I ordered through a website not realizing the website was using door dash and immediately wanted to cancel but since it had been years and they’re somehow still in business tried to give another shot. I had FOUR different drivers asking if I got my food and stating they were at the store and would be to me shortly. I also called back 3 times + an additional time to the actual restaurant and the delivery drivers kept all stating I would get it shortly never informed me I wasn’t going to be getting it so waited almost 3 hours before I finally just went our and got my own food. Also when I called the restaurant they said a driver from door dash picked it up already but just never brought it to me and never had any communication with me???? This company is an absolute joke and waste of time..GirllllllllbyeVersion: 4.26.0

Don’t bother with deliveryMy first few orders with DashPass were great (faster than expected delivery time and food was always hot). Then I had the occasional order delays. This has progressed to food being marked as delivered when it wasn’t. Most recently, the dasher picked up my meal, the app indicated the driver was one minute away and then the map began updating to show the driver further and further away, driving in circles. I assumed the driver was lost (no message about completing another delivery as had observed previously) and tried to message that I was available to provide directions. Then the driver got on a state highway and drove out of the city. The app updated to say the driver was at most 7 minutes away, but realistically they were at least 20. The driver had possession of my meal for over half an hour at this point. Then began the nightmare of trying to get the delivery canceled. When I finally got a hold of a customer service rep, they said the driver was completing another order first. I can see completing an order that adds 5-10 minutes and is within a reasonable geographic zone but not adding over half an hour. This is the opposite of quality assurance and I would consider this to be a potential public health issue. I was able to reorder, walk to the restaurant and home before the dasher would have made it back into the city after dealing with customer service. DashPass is fine for order and pickup. Don’t waste your money on their delivery fees..WhyMMMVersion: 4.23.0

It’s a messCustomer service was amazing so that’s where I’ll start. With the good news. The bad news for me is that the fees are not clear and expensive. There is also a “delivery fee” but then also a tip. I don’t understand how that makes sense. If you just paid your drivers the money they deserve it wouldn’t be on me to cover the cost. I know you make money off each order and with the way deals can be structured there’s all kinds of money you guys get per transaction. I’m not saying this operation doesn’t deserve to make money. Obviously the inventor needs his cut and I’m happy to oblige. But too much of the weight is carried by the worker and that’s ridiculous when my tip is a huge part of how they can afford to live. Ultimate this side hustle culture can’t sustain its self and these types of outfits can’t last under the pressure of time. Pay your employees better and stop making the consumer pay their wages. I’m positive this company could survive if they did it and it’s a testament to the world we live in that I have to call 3 times to get extra fees taken off my card when the only reason I used this app was for a free order from an e-mail I received. I never got the free order and only was given 5 dollars to compensate. Hey it’s more than nothing but it’s a far cry from what I was promised. If I could leave work for lunch I’d happily go get the food myself and that’s the only reason I use this app..DerfnturfVersion: 4.2.0

What a horrible company and appJust minutes ago, my order was canceled for no apparent reason and yet I was charged for the order and now have to wait days for charges to be refunded. ( STOP CHARGING PEOPLE BEFORE THEY EVER GET THEIR FOOD!!!) A week or two ago I also placed an order. It said it would arrive in about 40 minutes yet an hour later it still said preparing order and arriving in 1-1 minutes. I called the restaurant and was informed that my order has been ready for some time yet no one has come to pick it up. When I tried to cancel the order, the app crashed and would not reopen. When I called customer service to get my refund since I was once again charged for food I never received. The automated message said they are aware of problems with the app and currently working to fix them. I didn’t get to talk to anyone. Hours later a dasher arrived with my food that had surely been sitting out or under a heat lamp. I told him that I didn’t want the food that I ordered hours ago as I had already eaten and by now it was surely cold, flavorless, and disgusting. I also was a dasher for a short time and when it came time for me to be paid, the company did not pay me, I spent dozens of hours talking to doordash and my bank, both assuring me that the other was the problem. This was never fixed and I was never paid for the work I did there. This company is criminal and a scam. DO NOT ORDER FROM THEM OR BECOME A DASHER!!! I will never order food with them again..Out 2 bucksVersion: 4.0.0

Delivery drivers don’t ever follow instructionsEvery time I have ordered, I have put in the instructions to not knock or ring the doorbell, and to just leave it at the doorstep (you get a notification once they mark they dropped it off anyway), but they bang on the door or ring the doorbell when they drop it off anyway. Today I ordered food to my new place, which is a basement apartment accessed from the back yard. I explicitly said in both my address and in my order instructions that my door is on the back side of the house (which has a very clear and obvious path around it), and instructed them not to knock or ring the doorbell. Anticipating the same instruction ignorance issue as previous orders, I even sent a message through the app to the driver to tell them to bring it around the back. Lo and behold when my order arrived, the driver ignored both of my instructions and my message and rang the doorbell of the front door. This is incredibly stupid because I am assigning the tip before the order comes by the design of the app. I am happy to give a good rip for good service, but there is no recourse or accountability for the delivery driver to follow any instructions, because their tip is guaranteed. If I am giving a tip and I put instructions down, and I’m not asking for anything irrational (literally just bring it to the correct door and don’t knock), those instructions should be followed. It isn’t hard. Not one of my drivers has followed instructions. It’s absurd..GoodbenjaminVersion: 4.24.1

Doordash issuesI finally was happy that doordash delivered to my home because it makes it so easy when your busy working. I got the doordash pass since I used it all the time. The past month it hasnt had any deliveries to my home which is weird since I used it a few times aweek. I had spoken to tech support and followed instructions but it wouldnt let me order still. I deleted the app, cleared everything, restarted my phone, etc. Over and over again. Called in for help multiple times and promised it would be fixed. Each person was useless because the only info they could give me was the same but no one actually tried to help. Also, had 2 people end conversation with me and i had to speak to someone else. Then, promised they would bring it to the higher up and someone would call me or touch bases but no one did. Called back to touch bases and was told dont worry in 2 days we would have a resolution. Which by this point its been a month. Still no help and no response. Its really disappointing when you have spent so much money with a company and you make sure you tip everyone. But when it comes to you getting help or good customer service, they are highly lacking. My app currently is still not working for my hone location and will have to close my account due to no help. They should have way better customer service and people you can properly communicate with. Francis with doordash hasn’t responded or resolved the issue..Music gifVersion: 4.5.0

Ordered a few times...they disabled my accountExhausted after a full day of travel, I downloaded DoorDash and ordered dinner. It was easy and timely and the delivery fee was waived over a certain amount. I used it twice after that, all within the span of a couple of weeks. One evening, I logged in and tried to order, but it wouldn’t let me complete my checkout. Thinking it was a glitch, I logged out. Upon trying to log back in, I was told my account was disabled. I reached out to DoorDash and was told that my account had been disable because of activity that “violated their terms and conditions.” Unfortunately, they will ONLY communicate via email. I scrolled their terms and conditions and saw nothing odd about it. Confused, I responded and requested additional information. Specifically, I told them that all I had done was order dinner a few times and so if there was a “violation,” I was concerned that perhaps my account had been hacked. They refused to provide details (said it was their policy not to do so) and refused to re-activate my account. So that’s fine. They can keep it. Fortunately, I’ve not seen any questionably activity on my credit card or anything. While I realize I could probably just set up a new account with a different email, it’s the point. If a customer needs info about a “violation,” especially to ensure security, you work with them. My gut is they can’t tell why my account was randomly disabled, so a T&C violation is the easy answer..Hokie1297Version: 3.1.86

Bad deliverer ruined this for meOrdered my food. Said it would take 45-55 min roughly. Watched on the app as it said that the driver was picking up my order. This lasted 30-45 minutes. The longest delivery time, which changed frequently, had it at 72 minutes, (this was about 30 minutes into my original order) Then it changed to the driver is on the way with the delivery and it was another 35 minutes away. About 10 minutes after that, I get a phone call from the driver. She didn’t speak English very well and I could barely understand. She kept asking for the address. I’m at school. I don’t know the address but kept telling her the name of it. I finally understood that she wanted the address of the restaurant (Buffalo Wild wings) and understood that she hadn’t even picked up my food yet. This was over an hour after I had ordered my food. At this point I got frustrated and just hung up. I felt bad for her but I shouldn’t have to tell the driver the address to the restaurant. By the time she would’ve got there and delivered my food, I would’ve gone home from school. Customer support is non existent it seems, as the help section is only a bunch of FAQS and there seems to be no actual customer support. I won’t be using this again. Edit: sent them an email stating the issues within an hour of interacting with the driver and got an immediate reply stating that since they hadn’t heard from me in 3 days they considered my case closed. This is beyond terrible service..Diablo920Version: 3.1.54

Door dash scams with driver tax fee ontop of delivery tipI ordered on door dash and everything came but I noticed something on door dash and that was that door dash charged me for a delivery fee before paying the drivers delivery tip. The delivery fee was 8 dollars. I'm fair with my delivery drivers, so I give them a 10 dollar delivery tip. So that means I'm paying 18 dollars for delivery on a fast food meal. But the problem I had is that if I'm paying double for deliveries then is door dash paying its drivers? Well it turns out they are and I'm paying for an extra delivery fee on a fast food order. So I reached out to customer service at door dash and asked if they paid their drivers and they said they do. So I asked why am I being charged twice then when I pay. She wouldn't answer the question and tried to bribe me to get rid of me. I could care less about the refund. I just wanted answers. Well she wouldn't give me any and ontop of that she said she was only giving me a refund because she felt guilty. I just wanted to let people know that door dash and rally's are using scummy tactics to increase their profits. This order was with rally’s so I’ve included them in this cause it would be an incomplete story without it. Also: Rallys prices are higher on door dash than at the restaurant Rally's menu is limited because those items don't sell as well as others at rally's over other menu items. Ontop of a limited menu, the limited menu prices are higher than at the restaurant..Damien CockburnVersion: 4.54.0

BEWARE of refunds!!!I ordered from Doordash and the food I received was NOT what I paid for. There were items missing. I contacted Doordash about this, told them I was not going to eat the food (I threw it in the trash) and would like a refund. The person went back and forth with me saying he couldn’t refund, then mentioned he could do a redelivery. I expressed my concern about this as it was already getting late and I wasn’t sure when the establishment closed. He reassured me and told me my food would certainly be delivered. I was fine with the redelivery so long as I would receive my food; in that case I had no need to care about a refund nor did I request a credit for the inconvenience. I just wanted my food. I got the confirmation email for the redelivery... then got another email several minutes later stating that my new order had been cancelled. I contacted Doordash again and now they couldn’t refund back to my card because it was changed to a “redelivery.” The only thing they could give me was a credit to my Doordash account. Absolutely disgusting that customer service did this, which was clearly a ploy to avoid giving me my refund back on my card. I promptly deleted my account. It’s not about the money. I have plenty of money. Most importantly, it’s the principle of the whole thing. You do NOT do business like this. Very underhanded and despicable. I will be going directly to my bank and disputing the charges and will no longer use Doordash..CammiboeVersion: 3.9.0

Deceptive Customer Service when requesting resolution for undelivered foodMajor watch out on how DoorDash handles the situation when the Dasher never brings the food. This happened to me and I used their customer service team. The customer service team said sorry it looks like the dasher delivered it to the wrong address and asked if I just wanted her to process the order again so that it can be delivered. What she did not clarify was that she would not be refunding me for my original order, she was in fact charging me again for another order. I spent hours trying to get a refund, cancelled the 2nd order because I got suspicious that something was up when I looked at the app and it was not reflecting what they were telling me. They eventually told me I would get a full refund to my bank account for both orders and I double checked with them several times that this would not be a “door dash credit”...it’s been a couple weeks and no refund to my account, just door dash credit. I don’t want to go through the ordeal of customer service again so I’m forced to use up $66 in doordash credit now instead of getting the money back into my account. I’m hoping I don’t get a bad Dasher again, after I’ve used up my $66, not using DoorDash again. By the way I don’t think the Dasher delivered to the wrong address, I called the Dasher’s number immediately after the app said the food was delivered and it wasn’t...the Dasher rejected the call and ignored my text..Bee13456Version: 3.1.78

NEVER USING AGAINBefore the food even makes its way out of the door and into the drivers hands!! You guys need to check if EVERYTHINGs IN THE BAG!!! I spent almost $80 for food to get delivered with something missing!!! Either the delivery guy checks or the restaurant because it’s very bad for your customers I don’t care what’s missing!! Deleting and not using these guys again!! Not only was the wrong number listed when trying to contact driver but I got serious attitude from the person who’s number was listed as the delivery guy as if it was my fault!!! Very unprofessional and will not be using this again!! So I decided to try DoorDash not knowing they are the same!! I ordered $138. Worth of wings and they drop off all these wings with no sauce??🤦🏻‍♀️🤦🏻‍♀️ I cannot express my annoyance with how they are not checkin to see if everything’s in these bags!!! Same thing tried calling the drivers number that was listed and no answer!! Then I call the restaurant and she tells me I have to go through these guys? How when the numbers listed are not even correct!!! I had to drive all the way back to pick up my sauce!!!! First time with both grubhub and door dash and I’m not surprised I got the same results!!! If I could give you guys a zero because I thought to try again I definitely would!!! DELETING THESE GUYS TOO!!! Guess I can say goodbye to almost two hundred Dollars because I know for a fact I ain’t gettin a refund!!! Better off going to get your OWN food!!!.BlinkerpalmVersion: 3.2.4

App Failed & the Worst Customer Support Ever!I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers..Dan-O-22Version: 3.1.31

THE WORST DELIVERY SERVICE!!I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash..DashikkiVersion: 3.0.37

I’m furious.Hey, DoorDash, you guys should honestly be ashamed of how you handled a situation with a driver and our delivery tonight. Upon getting our food delivered, the driver had marked our food as “delivered” with a picture of a building that’s on the opposite side of our development. Not only that, but when we called the driver to ask where our food was, he replied with “I delivered it,” to which we told him, “We don’t have our food, so where is it?” He started to get a little bit of attitude and told us “I delivered it,” and then he hung up on us. To our shock, the DoorDash delivery driver had thrown our food INTO THE BUSHES by the other building across our development because he couldn’t find our building. He stated that he had called, yet no phone calls or texts from him to ask where our unit was. Not only that, but the picture he took was only of the building number.... NOT the food in the bushes. Now DoorDash “investigating” the situation, however, we still haven’t received any resolutions and are only being offered a $5 credit for the fact that we had our food THROWN INTO BUSHES and had to go on a scavenger hunt to find it. Reconsider some of your drivers, DoorDash. Some people should not deliver food if they cannot deliver it properly or contact at all. I can’t believe I actually had to retrieve the food I ordered from a BUSH down the road tonight because of incompetence. A $5 credit is not the way to fix that. I NEVER complain, and right now, I’m furious..BebecoralloVersion: 4.7.0

ScammersTwice this company has charged me for 2 times on 1 order simply because the restaurant was missing a less than a 2$ item so they feel they have the authority to make a separate order and charge you without contacting you to confirm if that’s ok or not cause obviously who would want to be charged 60$ for a 25$ food order and they have the nerve to say that I initially never got charged but the funds were simply a hold!! I’ll use Grubhub for now on at least they have a wider selection cause they will drive farther than DoorDash with their pathetic 3 mile limit who wants to pay twice the amount for a order they can really just drive to in far less time it takes to wait to get a order that’s cold and god forbid not tainted with by the driver or something once it took a driver over a hour after picking up the food to finally deliver a inedible order this company are hacks they have menu items from a restaurant that is completely different from what is listed and the service from customer care to the drivers are incompetent untrustworthy individuals who should have no rights to access of other peoples bank accounts but don’t take my word until they do similar illegal acts to you cause I know I wouldn’t take my advice seriously if I read this and haven’t had a negative experience using this service but if you do just use Grubhub heck even post mates will never fraudulent take funding by making unauthorized charges🤬👎🖕.ChucknannaVersion: 3.1.74

App and service needs changingDoorDash’s service is quite frustrating If i am honest. I have used it five times and each time there has been a serious issue. The first two times I ordered something, I wasn’t notified of the food being picked up or the order being processed until I got a call and hour later by an angry driver who had been waiting outside. I was then met with only half of my order, I contacted the driver (no response) and customer service, who gave me a $3 credit for a $40 order. The other three times the order times for the food took twice as long as they were supposed to. Now this may have been due to busy restaurants or whatever, but again the app once I order gets stuck on “processing your order” and I have no idea what the true update is. These other three times I was in contact with a representative who kept apologizing and trying to give me credits and cancel the order after I had waited for two hours. I just wanted the food and it eventually came, cold and again with items missing, so I spent $40-70 ont these and did not even get my full order. I try to keep my faith in this service but time and time again it has let me down. The app desperately needs to be changed, and the customer service needs to not constantly apologize and help their customers find their order rather than throw credits in our face..GiacAgostiniVersion: 4.41.1

Poor customer service and app security.Account was hacked due to poor security on their side. When I was notified by DoorDash I confirmed that I had not changed my email address however it took them 48 hours to respond. When they did they wanted to know if I maybe had a different email address that I had forgotten about. I’d already confirmed that I did not change the email. I did not receive a response so I called them and explained the situation over the phone. After once again confirming that I have not changed the email I received a 3rd email saying that congratulations my phone number was correct on the account and that it matched both my real email him the fake email. How this is a good thing I do not know? I then called a second time to figure out what was going on and every time I called I have to re-explain what the problem is from jump. After explaining it again twice tonight, they can’t seem to understand that the fake email is fake and the real email is the one i keep confirming. Ended up having to do a chargeback on my credit card and get a new credit card and all new information from American Express. Not once did doorDash ever offer to compensate or to refund or to do anything other than “escalate” the call. However when they did that I never received a response from a supervisor or the next level. Ended up having to close the account due to the incompetence and poor security of this app. If I could give it s negative number I would..TD-AWSOMEVersion: 3.0.82

DisappointedUsed this app for a year and about 80% of the time we have a missing item from our orders. Instead of enjoying my food with my family, I am trying to figure out food for a family members who didn’t receive their meal and I am on the app trying to get my money back -which is a joke, they won’t refund fully, they OFFER both options of either a portion of your money back as an app credit or full refund, but you can’t select the full refund, it will still only be a portion of the money credited as app credit- I finally reached out to support angry I can’t get my actually money back and claim I choose partial refunds as a credit. That’s because there is NO OTHER OPTION and I HAVE to choose it to get out of the window to get help from support!! What a joke! Extremely disappointed. You would think they would have their dashers check over the orders or after having us alert them every order we were missing something to start looking into it, but no. There isn’t anyone confirming all items are accounted for prior to delivering. We’ve had cold meals because dashers (I’m guessing to get as many deliveries done in one trip) are delivering other meals, so it says our food is on the way.... an hour or more later it does arrive... cold and gross. I cancelled our subscription and still won’t get my money back because they only allow store credit- which is still only a portion of what money we lost..MytwinflowersVersion: 4.35.0

They canceled our order and now telling us a WEEK get a refund!!What a scam! Stay away! My wife and I ordered through here a few times and it was pretty good. However, today after waiting over an hour for food that was supposed to be delivered in 20 mins or less “our dasher cancelled our order” and we were not told why. Now this wouldn’t be a super big deal, as I understand things happen, but when I called DoorDash to complain and ask for a refund I was told it will take FIVE to SEVEN business days for us to receive our money back. No app credit, no resending our order. This is total BS! I will never use this app again. We held up our end of the bargain by using the app and paying. DoorDash broke their trust by canceling and not honoring what we paid for. What if that was all the money I had? I’m sure there are folks out there living on a budget or check to check who would go hungry if something like this happened to them. Not only did they tell me 5-7 days for a refund, but the person I spoke to on the phone treated me like this was my fault. No way I’ll ever use them again because now it would be like rolling the dice to see if I would either receive my food or get ripped off. Horrible business practices and even worse customer service. I’m not letting this one go, no. It’s a matter of principle now. I’ll be calling the BBB, Apple Pay Support and also whoever is on the board of DoorDash. You can’t do this to people!.DOUGGOFFdotCOMVersion: 3.1.77

False Advertising and Unable to Delete AccountI was referred to DoorDash by a friend. Their automatic referral script says “You should try DoorDash, it's an awesome food delivery service. Get $10.00 off your next order when you sign up with this link.” Both the person who refers and the person who’s been referred are supposed to receive $10. I signed up and put together an order. When I got to the checkout, the $10 credit was not applied. My friend also did not receive a $10 credit. I contacted customer service and they argued with me that “next order” means the second order I place. Not on the first one. That makes no sense to me, and their word choice if that’s the case is awful. They refused to do anything wrong as it was my “mistake.” I decided to delete my account when I realized there is no option to do this. That is a big red flag in my opinion. They are basically holding my information hostage at this point. I have contacted customer service but have not heard back. Whether they allow me to complete account deletion or not (which I will update as I get information), I believe not allowing the user to terminate themselves should be illegal. Overall, awful business practices that I cannot get behind..Kaitlynne CaldwellVersion: 3.1.02

Refund doesn’t cover costI was given a partial refund for not getting my food. The refund they gave me wasn’t enough to reorder my food..Sully9511Version: 3.0.69

TOOK FOREVER TO RECEIVE MY ORDER.I placed an order for delivery that stated the delivery time would be 3:05PM. I waited till 3:25PM and called the restaurant. They said they have the order prepared but door dash didn’t come pick it up. I checked the status and it showed that my driver was not moving at all. I called him once - no response. The second time he finally picked up and said he told door dash that he cancelled the order because he couldn’t make it. This is ridiculous because door dash did not provide me with any updates whatsoever and I couldn’t reach them in any way. I sent them a support request and did not receive a response from them. It wasn’t until 3:50PM when the app finally said they reassigned to another driver. And it is now 4PM and I had to ask the restaurant to remake my order as they said it was cold by now. This is ridiculous. No customer service from Door Dash whatsoever. No time management. No communication. I will definitely NOT be using them again..VvnteeVersion: 3.1.08

Never againI don’t think I’ll be using this service again. The driver has been making 4 other deliveries in between mine which means cold food. It is ridiculous to charge for service, delivery and expect me to tip when it’s taken more than 30+ minutes to deliver after picking up food from restaurant. Who wants to eat cold food, honestly?.Never using this app again.Version: 3.0.37

NopeBeen waiting two hours. Terrible terrible terrible app..ManlianoVersion: 3.0.41

Unethical BusinessIt happened to me and a few of my friends. Doordash sends you emails to sign up, offering free delivery and $10 off your first order. Once you sign up and place your first order, they take your money but cancel your order at the last moment. They will issue a refund in 5-7 days, thereby borrowing your hard-earned money for a few days. This is an excellent way to make cash but extremely unethical and maybe even illegal..Consumers_aidVersion: 3.1.95

Bad customer service, slow delivery serviceDoor dash is not comparable to uber eats at ALL! Food is always late, takes 1.5-2 hours to arrive each time. No number to call for immediate customer support if something goes wrong. The wrong driver picked up my order once and I didn’t receive my food for 2.5 hours and it was freezing cold. They offered me $5 compensation lol..CodeVerityVersion: 3.1.15

Crappy serviceCUSTOMER COMMENTS NEVER ORDER FROM THIS COMPANY!!! They like to take the money then claim the restaurant can’t fulfill the order. Of course the store can’t because you guys never send the order to the store!!! Then say it will take us 5-7 days to get our money back after you took it! Bunch of crap . Never order again or recommend this company to anyone!!!.Chrissi2020Version: 3.1.93

Just go to skip the dishes or somethingAt first I really liked this app because it was the only fast food Delivery that had McDonald’s on it because I live far. But literally the 3 times I order they have had to contact me because they didn’t have something in the menu, but the menu does not make sense at all, how can they have a double quarter pounder and NOT have single? The menu is so confusing and the last time I ordered there a “dasher” accepted my order BUT NEVER PICKED IT UP so I waited a WHOLE HOUR for this guy to get out of his house and I couldn’t cancel the order because he already accepted it!! I had to contact the “dasher” who by the way did not pick up at all so I had to contact the door dash people who also couldn’t get hold of my “dasher” so I asked for a refund and i don’t even get in 5-7 business days. Really bad..Newest update suckedVersion: 3.1.15

Long wait timesVery often the food comes 30-90 minutes late, cold and soggy. Presumably not enough people to deliver.RickiebobbyVersion: 3.0.37

App sucks.App sucks.BrentstevensonVersion: 3.1.95

DisappointmentExtremely unorganized and unreliable. Took over an hour for the delivery driver to arrive at the restaurant to pick up my food and when they finally got there the restaurant had no record of my other even though I was charged for it and had the receipt..UghhhhhsheVersion: 3.1.94

This app sucksDelivery of food went opposite direction of my house for 30 minutes. Fast food took almost 1.5 hours!!! And 1.25 hours was in someone’s car while they drove around I assuming doing other orders... No support from DoorDash Deals don’t work.....LucasriderVersion: 3.1.94

Don’t botherPlaced my first order today, it was cancelled without reason 30+ minutes later... when it was supposed to arrive. I’ll stick with skip the dishes what a joke..HcrankinVersion: 3.1.94

First experience worst experienceDownloaded the app for my first experience with the app. I was supposed to get my order at 8:30 pm. I had to wait until 9:15 pm and then my order was canceled with no explanation. I had my friends waiting for the food in my place! Such a disappointment! Terrible app!.HaaaaadiVersion: 3.1.08

Horribly unreliableDoordash sucks. The delivery is unreliable at best. The support is non existent. If you receive your order correctly and on time it will be a miracle. I’ve had countless issues and not one resolved appropriately..Mrunal_shahVersion: 3.1.81

Didn’t get my orderThey sent my order to a closed restaurant that doesn’t even do door dash deliveries... why was it an option on the app if they don’t have a deal with that restaurant?!.BrettwhalenVersion: 3.1.65

Don’t bother.Impossible to get a hold of ANYONE who works for the company. Had a family emergency and had to sit and wait for food because now they’ve wasted drivers time..Door dash is trashVersion: 3.0.81

15% Service Charge on Top of the 4$ Service Charge? SCAMM!This is a scam! They add a 15% service charge on top of the 4$ service charge! Be very careful! They try to catch when you aren’t paying attention!!!.OopsISaidItVersion: 4.22.0

Tip overrideI plugged in 5 dollar tip and when I submitted order it said 9 dollar tip was selected! That’s not right. I should choose the tip. Not happy and unless corrected I will not use this service again!.Gibson0205Version: 4.21.0

Love the 11% hidden fee with taxHonestly, never using your service again. 11% on top of a delivery fee. If I could get Terroni from another provider at this hour I would. Brutal..BSmetreVersion: 4.20.0

IOS 12 no longer supportedThank you for making your new app only compatible with newer (iOS 13 +) devices and completely disabling your older app. Good thing there are other food delivery services in our city..SkorpienVersion: 4.5.0

Always DelayedI’ve used Door Dash 3 times and all of those deliveries were delayed by more than 1hr. Not sure if this was a driver issue or the service itself but 3/3 failed deliveries is pretty bad. I rarely experience this issue with UberEats. Will most likely switch back..Arnel1980Version: 4.8.0

Use skip the dishesNone of the coupon codes work even though I am a new customer. Very frustrated..BhuokmVersion: 3.1.95

Thank you for giving away my user data.What a joke.HateintrusiveadsVersion: 3.1.69

Needs ImprovementIt would have taken me less time to pick up my own food than to deal with this glitchy app. Why can’t I give it 0 stars?.Aly72849Version: 3.1.10

Dasher didn’t arriveThe dasher went to the wrong address which resulted in me not getting my dinner. The email from door dash then said that I’m not entitled for a refund! Really?? Not gonna be using this fraud of a service. Hope you can put your kids through college with this scam.JoseparayankalVersion: 3.1.08

Horrible horrible businessHave had so many issues with door dash the last few times I ordered and every time it’s a pain dealing with their customer service. If I could I would give their customer service a 0. They consistently try to shrug you off when you ask for help and blame it on “inactivity” or something that isn’t their fault..Abdullah ZbVersion: 3.1.06

Taking too much timeWorst app online order.👎.Sandhu1994Version: 3.1.06

4.6 stars?Just like every big app, DoorDash is covering up all the 1 star reviews with bots or straight up manipulation. This app is trash, the drivers are lazy, nothing is as described. First order, never arrived. Second order, arrived ice cold. Absolutely trash company.HfyjjjjggVersion: 4.22.0

Horrible experienceThis was horrible it took way to long and I asked for a venti iced caramel macchiato and I got a medium hot caramel macchiato and I mentioned it to the delivery person but he just said oh well and drove off I do NOT recommend this Service I’d recommend skip the dishes or Uber eats🤬.Big CjsVersion: 3.1.15

Horrible appSpent 7 mins attempting to load then crashed. Finally got it open, built an account and it froze before I could place my order. Tried a 3rd time and it froze so long that I left the app open, placed an order with skip and had my order confirmed before it just crashed. Worst app to date I’ve ever downloaded.Hangry416Version: 3.1.08

UnreliableDo not use Skip the dishes. DoorDash and Uber eats is much more professional in the ways they handle mis-deliveries and restaurant mishaps..Shaytanner88Version: 3.1.88

Please fix ongoing order pageWhen I place an order and wish to see details of my order, I can only see the maps and the screen below it is just flashing/loading. The data isn’t being loaded properly so I do not know the status of my order, and so I have to manually check the link attached to my order confirmation email to see the order status on the web since the app doesn’t show current order progress properly..LinearmappingVersion: 4.8.0

Sign in with  do not workThe button to sign in  does not work. All other buttons works. Please provide update..Neo2o05Version: 3.2.4

TerribleHad a promotion for a 5$ meal & free delivery, yet they still charge me a fee for the delivery ( 11% of original cost) & $2 for having a meal under $12 instead of a delivery so it ends up to be the same cost anyways. Uber eats & skip the dishes doesn’t do that!.TaylormattsxoVersion: 3.1.94

What A JokeI placed an order and it wasn’t confirmed for 15 minutes, with a 40 minute total time of making it and delivering it. Cool. Finally got it confirmed. And another 25 minutes later it’s cancelled by the place I ordered from. 40 minutes later I have no food, and I won’t be refunded my money for 5-7 days. Even cooler. I ask them through chat why this would happen and they said it was closed. Why...am I able to order from a place when it’s closed or closing? I’m then told to call the place ahead of time to make sure they are open. Excuse me? What is the point of this app if I have to call and make sure they are closed? Hello? So their apology for keeping closed places up and able to order from is a whopping $3.77. I can’t even with this. Door dash, buh bye. Keep your pithy $3.77..AstellaVGVersion: 3.1.94

KPromo codes dont work.KimongotoVersion: 3.1.94

Countless attempted orders never pleasantI lived in Ontario and used door dash for months. after numerous attempted orders over these months 2 have been successfully delivered. One took 2 hours to arrive and one was fine. I care to Alberta and it’s even worse, I haven’t successfully received and order before, every time I try, when the driver arrives at the store, they cancel the order. I have credits I am constantly trying to get rid of but can’t because the won’t deliver my orders. Terrible commitment to service..Daniel123223Version: 3.1.94

CovidSo crazy that you can still charge such high delivery and service fees. I.SkateshopmikeVersion: 3.1.94

Horribly managed!I really want to like this service, but it seems they can only get it right ~30% of the time. Most orders are exceptionally over stated delivery times- expect an order listed as 24-28 minutes to take upwards of an hour more often than not. Food will very likely be delivered cold and unappetizing. The rare delivery that goes well is totally worth it (and if your area is better than mine, DashPass is great too!), but the consistency is so far off base I can’t begin to recommend this..AsinarathVersion: 3.1.94

Terrible serviceI ordered a meal, was wondering where it was after an hour. Checked my app no order pending, had to contact support for them to just tell me the restaurant is closed and they just left it open and accepted the order..FKNBrenniVersion: 3.1.94

My food wasn’t completeSo I order 2 items, but when it gets home I only get one item . SO I CALLED DOORDASH. And they told me that I need to call IHOP. And then I called IHOP and they told the opposite . So I’m not with games ..Jasjjsha endjawVersion: 3.1.94

Bad bad badOrdered from McDonald’s, there’s a whole lot of things missing !! Couldn’t even add anything in my coffee, no option to have an iced coffee with my meal, and I couldn’t even take off things from my hamburger !! Come on, add the whole freaking menu.JshdbndjdVersion: 3.1.94

Tipping before delivery doesn’t make senseThey ask for 15% tip and then the delivery person is 45 minutes late because they bundle deliveries that are 10km apart. This app is so frustrating. Prefer foodora that is much more reliable..BasilebaVersion: 3.1.82

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