DoorDash - Food Delivery Customer Service

DoorDash - Food Delivery Positive Reviews

Great app if you want to waste your money and time :)On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app..YejinnieVersion: 4.38.1

Order correction is too difficultRecently made an error on an order. Forgot to change my delivery address. App would not allow me to correct the delivery address despite several attempts to do so. I contacted the driver who was assigned, explained my error and he assured me he would bring it to my current address. The order was reassigned to a new driver who wasn’t provided the new corrected delivery address so my order went to the wrong location despite much effort to correct the error. I love DoorDash but feel they need to improve the customers control over the delivery. My chat history with 1 driver should roll over to the next driver if the order is reassigned to a new dasher. Frustrating situation because I added $10 to the minimum tip that was meant to go to the dasher who chatted with me. Instead, it appears it went to the dasher who was reassigned to the order and didn’t follow the instructions/updated address. I did receive a full refund minus tip or service fees, I can’t determine which part wasn’t refunded. It’s a little disappointing because I did everything possible to correct literally seconds after the order was placed. Customer needs to have ability to correct or edit orders more easily. There should be a better system in place to ensure errors can be corrected quickly and easily. Perhaps add a command that will tell dasher to contact customer to discuss errors on the order prior to pick up. This would help prevent mistakes from being locked in..Winkcar77Version: 5.28.0

Address issuesI enjoy the DoorDash app very much. I’ve been using it more than other food delivery apps. Ordering is simple and easy and many Dashers are friendly and professional from my experiences. The reason why I’m giving it 3 stars is that there seems to be some strange issue with my address on the app. Now I can’t speak for everyone else cause this might not be a problem for others but for me, it’s becoming a big issue. I live in a mobile home park and similar to apartments, we have Lot numbers specific to our mobile homes. I put all of the necessary credentials in for my address. I add my Lot number to the apt/suite spot. Everything’s there. However, for some unknown reason, the Lot number does not show up on the address and this has been confusing some of the dashers delivering to me. Now, most of the dashers end up finding me (though, some of them had to circle the neighborhood a few times or will call or text just to get additional information to help find me) but there have been times where my food was not delivered to the right place and this has happened more than twice (too many times to be honest…). I find it strange that my Lot number does not show for my address during these deliveries. It only makes things difficult for me and the dasher. I hope this gets fixed because this is becoming too much of a hassle for me to add extra instructions just to help my dashers when something simple as a “LOT NUMBER” can easily fix this problem….Gregory J W.Version: 4.60.3

Works fine - but won’t stop marketing notificationsYour experience using DoorDash as a customer will vary greatly depending on the quality of dashers and restaurants in your area. The service as a whole is essentially about paying a premium to be lazy, but sometimes that premium is 100% worth it. On a technical level, the app works fine. I’ve been using it on and off for years, and have never had an order disappear, or get charged twice for the same thing. Sometimes the map will go blank when the driver is on their way to me, and that’s frustrating because when that happens, the delivery estimate is no longer accurate. But I’m not sure if it’s a glitch, or is a result of dashers turning off their apps while they drive. Sometimes they do this to hide the fact that they are working for multiple delivery apps at once, or working in partnership with someone else and passing off orders. I don’t really care what they are doing, as long as my food isn’t cold or spilled when it gets to me. But it is a better experience when you can see their progress in real time. However! My biggest annoyance with the app is that it continues to send me marketing notifications, even though I’ve turned them off in my settings. A quick google search shows that this is a common problem. Isn’t this against App Store terms? I’m not sure if DD is exploiting a loophole or just assuming, “screw it, nobody will stop us.” But either way, it’s an abuse of customer trust..SallyfourVersion: 5.38.0

Jim from Gainesville FloridaI scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors..Jim from Gainesville FLVersion: 4.56.0

Doordash even stole Keys. Doordash doesn’t hold their Enployees AccountableAlthough I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us..Funfun2.0Version: 3.1.94

Good Service but Bad ApproachGreat service for having a new baby and not having any food in the house or time to go out but please change this one thing. We live in an apartment building on the 4th floor with other town homes and apartments around us and write clear instructions for drivers on how to get to our door. However 3/5 times, the drivers clearly don’t pay attention and just drop the order off at the wrong building outside or at one of the town homes which doesn’t even match our address at all or the number we’ve provided. We try to call them and message them if we believe they might be lost or to check if they’ve found the place okay but they ignore any type of contact. When it is left at the wrong address, we try to message the dasher but they ignore that as well. The thing I’d liked changed is tipping the driver before even getting our order. The driver should not be getting tips or even base if they pick up the order or not because of the tip. We as users should be given the option of a dasher tip after we have gotten our food. It makes absolutely no sense to tip someone before a service. When have you ever gone anywhere and they’ve asked for a tip before even getting any service provided? Please change the option of tipping to after the food has successfully been dropped off..BrandvikARVersion: 5.1.0

Ratings seem off.. let’s dive inSo I’ll be brief, DoorDash obviously the “cheaper alternative” if we must pick a delivery service app , but it makes 0 sense to see a 4.8 star-rating in App Store when everyone is deleting the app and using Uber eats/ASAP/etc.. I used to love DoorDash, had about 2-3 accounts at one point, as a dagger and customer. I only support applications who practice integrity for their users, this app did not do that. It isn’t support’s fault, they are just people like us who have normal jobs… what’s frustrating is trying to explain why you need a $20-$30 refund for a meal you either never received or was incorrect…. How hard is it to refund customers when your app has millions of users… the company has to do better it is going down hill, even the competitor apps don’t tell you “ your order isn’t eligible for refund.” I actually ordered from Sonic like we always do, not even a meal just some milkshakes etc… it’s about 7 mins from my house but I don’t have a car so it’s 20-30 min walk… nevertheless, I was contacted by a dasher and they said Sonic was out of 1/3 items I ordered, so I asked that they refund me credits to use immediately in app because I knew the refund would be some days…. I get a message from support saying my order isn’t eligible for refund or credits, and they also cancelled my order at Sonic. Great app right? Lol this app is a gimmick, use others: trust me.1017peezy1kVersion: 6.5.0

2nd time SHAME ON MEMy first time using Door Dash was on Thursday and my family and I were so excited that our favorite restaurant was on the list. I was studying for an exam, my husband works the night shift and my daughter works from home. We just didn’t want to leave the house and figured trying Door Dash for the first time was a good idea. We placed the order and the food came according to the time anticipated. One problem...food was missing and the side items were wrong. I sent feedback and they applied credit but because the restaurant is always busy I waited an hour so I still had to go to the restaurant and pay more money. I waited 2 days later to give them another chance but a new restaurant and the same problem...my husband food was missing. I checked the order with the dasher and said my husband’s order was not in there. I sent another complaint they applied a credit again. Customer service number showed up on my caller ID twice but each time they hung up before I answered so I called them and explained the inconvenience and I didn’t want another credit but they need to test their system before offering to customers. I’m deleting the app and will use my own car to pick up my food..itnwas a waste of time and money to use their service. Save your money/time and be your own dasher!!!.DebtfreequeenVersion: 3.1.68

Love DoorDash…but MANY order issues1st, let me say, I do LOVE DoorDash. Very convenient, especially during this never ending Covid pandemic. I am immunocompromised & have to take immune suppressing drugs daily due to a rare condition..and I live in a state with 1 of the lowest vaccination rates..and I live less than 30 minutes from 1 of our state’s “hotspots” so..very helpful for me. DoorDash customer service is awesome. Most of the drivers I’ve encountered are super nice. So why the 3 stars right? I would estimate that 1 out of every 3 orders I place has an issue. I haven’t used the app in many months because 5 (FIVE!!) orders in a row had issues! Not minor issues either…items left out, items substituted (without contacting me and/or confirming I was ok with it), food completely wrong, etc). And I’m often ordering for my 6 yr old, who has a sensory disorder/ADHD/anxiety/dyspraxia so she often gets upset and..it’s just frustrating because it’s all completely avoidable IMO. As I said, customer service is wonderful & helps resolve issues..but I’m still left without the items I needed/wanted, still have to get them & also take the time to get in touch with customer service & work on a resolution. Who really wants to do all of that more often than not when ordering?? I would truthfully use another service if one was available in my area. Just to avoid the hassle. But, again, DoorDash itself is wonderful 🤷‍♀️.Bakery Story/Team LavaVersion: 4.52.2

Be a decent human being and tip your drivers fairlyI love this app so much. These drivers are LIFE okay? Like shout out to yall forreal! Ima single mom and I struggle with insomnia stemmed from ptsd. When I couldn’t even leave my house because I was either too depressed or because of symptoms related to my ptsd this app became my go to. Even though my ptsd has drastically improved from where I was last year I still use it those nights when I get this weird craving out of nowhere or a sweet tooth but im stuck at home with both my kids asleep at 3am and got my satisfaction within 30 mins. Only had one problem with service and it wasn't the drivers fault it was the restaurant! I always tip "other" cuz like it shouldn't even be a question lol. If I cant afford that for what they do, I suffer (IMMENSELY lol) and wait to get it myself the next day. If you tip the bare minimum please sit back and think about how you wouldn't be getting what your gettin when your getting it if not for these drivers and reconsider your final decision . Think of them like servers at your favorite restaurant. Your tips are how they make their money. Why should these drivers be any different Getting out of their beds at 3am for our silly cravings were too lazy or incapble of getting ourselves..Kelly_loveVersion: 5.44.1

Assignment of DashersI’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier..DSR17Version: 4.9.0

Beware of driver name OTMPerson never dropped off food and toke a black photo. Never answered me either. Thankfully door dash gave us back our money but not to our bank account but as credit on their app. For the first time ordering I can say it definitely was a sucky experience! But I like their quick response. Our door also has light and cameras. Unfortunately the next driver placed the bag of food so close to the door that I couldn’t open it without it rolling down the steps and she seen me (the passenger) struggle and still drove off. She literally could of got out and helped but I guess she waited for me to say help when I looked up to say help she already was driving away. Tho I would of not waited for someone to say help and offered it, I still feel this was a better driver than the OTM which I found out means “On The Move” meaning someone making moves being sneaky and they sure was and got away with it. Other than those two experiences I’m ok with giving the app another try. I’m in Philly PA so people out here going to try to take advantage the best way they know how and think they entitled to it smh I just wish there was a way to protect us from people like this who they hire.. I’m ordering again today so let’s see what happens now….PR MamabearVersion: 4.109.0

Good App. Good Service. Good Money Grab.I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant..ANTMAN489Version: 4.17.1

Can no longer get refunds for missing items??Doordash customer service was absolutely ridiculous last night. We won’t be using doordash again. Don’t wanna take a risk. Not sure if they changed their policy or what. We had missing items. Normally you can simply select which items are missing and get your refund. Well this time they made it SOOO difficult for us. They made us go through a customer service agent and they seriously told us we had to take pictures of missing items?!! Really?? How is that even possible?? We even provided the receipt and everything.. Which they, doordash customer service should have access to already. They just kept telling us they could not help us at all. The dasher also did not take a picture of the order after it was dropped off which 99.9% of the time is what they do. Seriously do not know what on earth is going on with doordash. They said there would be an “investigation”. But that we cannot get our refund even though there are missing items which like i said several times here, usually is simply handled by just selecting what items are missing and then you just get your refund and then it goes to doordash credit. We don’t know what’s going on or what happened..Blueberry154Version: 4.84.0

Worst delivery and customer service ever!!Do not use!!I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!.GzitsstistiiVersion: 4.25.0

Good (overall)In many ways, the work of a critic is easy. We risk very little, yet enjoy a position over those who offer up their work and their selves to our judgment. We thrive on negative criticism, which is fun to write and to read. But the bitter truth we critics must face, is that in the grand scheme of things, the average piece of junk is probably more meaningful than our criticism designating it so. But there are times when a critic truly risks something, and that is in the discovery and defense of the *new*. The world is often unkind to new talent, new creations. The new needs friends. Last night, I experienced something new: an extraordinary meal from a singularly unexpected source. To say that both the meal and its maker have challenged my preconceptions about fine cooking is a gross understatement. They have rocked me to my core. In the past, I have made no secret of my disdain for certain foods and those who prep it. It has been said that “anyone can cook”. But I realize, only now do I truly understand what those meant. Not everyone can become a great artist; but a great artist *can* come from *anywhere*. It is difficult to imagine more humble origins than those of the genius now cooking around the world. I will be returning to Door dash soon, hungry for more..Anton Ego_food criticVersion: 4.80.0

WORST FOOD DELIVERY SERVICEWow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give DoorDash another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company.AbridgepayanoVersion: 4.23.0

Excellent service but very expensiveDoorDash is an excellent service to have, especially that it broadens the number of restaurants that one can get delivered from. The only drawback is its very high price. I understand that it's a business, and you have to make a profit. But it does make DoorDash the kind of thing one will only do maybe once every few months, and when in a certain mood and flush with funds and otherwise desperate and don't want to shop and/or prepare food. I will say that the customer service, based out of San Francisco I think, is absolutely excellent -- if you're having a problem, they will solve it, whether that means cancelling a request that never came and crediting your account, or changing a request, or getting in touch with a hard-to-reach delivery person. This, for me, sets DoorDash apart from other modern web-based services -- particularly Uber (not UberEats -- I've never used that, so I don't know). On the whole, I'd say it's an excellent luxury, but one has to be prepared to pay for it. Also, on more than one occasion, the driver cancelled AFTER he'd picked up my food -- in every case, Door Dash took care of it -- but it's still a pain in the neck -- they should have to suffer real consequences when they do that -- like a month where you can't work for Door Dash..Kairon PaideiaVersion: 6.3.4

It’s okayI love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes..Chaol WVersion: 3.5.0

The ironySo doordash been stealing money from and it’s nothing I can do about it they are upset that a tell them everything wrong with my meal like for instance if I ordered 12 tacos and get 11 why would I just say oh it’s fine also if I get 1 1/4 of chicken from Boston market but they clearly give me 1 and tell me they’re out of everything else why are y’all upset with me basic business etiquette y’all random employees is gone to mess up so yesterday I ordered a meal and a gallon tea from Popeyes I only received the tea i called my dasher she said they was out and she tried to call but she never put in the app the food wasn’t accepted like you are suppose too I was not compensated for my food they sent a email saying since we refunded you for past orders we can’t do it no more HIGHWAY ROBBERY at its best in situations like this to know nobody cares about my money so you can only get compensated for a few orders after that you have to deal with it if it’s for ya kids oh well if it’s for your starving grandma they won’t care door dash made me realize AMERICA companies are built on scams I’m pretty sure I’m not the only one who feels this way if it was black owned company the business would of been on the news asap stealing is stealing.FinnDaShootaVersion: 5.0.0

Good for consumers bad for dashers.I have been both a consumer and dasher and it’s very convenient for a consumer if you are willing to pay the extra fee but it’s also hard to tip so much extra for the dasher to make it worth while. As a previous dasher I know that it is hard to even call it a side hustle. Most consumers are reluctant to leave a tip and when they do it’s minimal, but I understand as a consumer that it’s hard to pay a big tip when you order something and the price is twice as much as item you paid for just because door dash charges extra. Then you have you tile the driver because trust be they don’t make much without a tip. Please tip big for these dashers if they do a good job so there is more value in it. Remember, door dah doesn’t pay for gas, insurance, maintenance or anything. Yes dashers get a tax write off but it’s not exactly the same. Also, if you are a dasher you may want to try instacart instead if it is popular in your city. Especially in the winter. It’s pays better and it keeps you more active throughout the day. I made way more doing instacart when I was trying both. Around $20 and hour. Again you are an independent contractor so you can get write offs. I personally wrote off all of my taxes as a instacarter and make about 40,000 a year gross income..The-honest-review.Version: 4.107.1

Great customer serviceCons: Some Dashers lie and steal the food. A lot of my orders are wrong despite my instructions. Sometimes DoorDash won’t reimburse you if your order is incorrect which isn’t fair because this happens quite often. Pros: Customer service is excellent for the most part. They do what they can to rectify any issues. DashPass is great if you’re a frequent user. Suggestion: Better protocols for incorrect or missing items. I shouldn’t be treated like a liar because the restaurant got my order wrong. I’m not sure how you discipline rogue Dashers but I hope they lost their job. I’d have several instances where people take off with my food and I’m not ok with that even if I get the refund. I’ve wasted hours of my time, waiting for my food. Something should be done about that. All in all, DoorDash is ok. I prefer to cook at home at this point because all these apps seem to be a waste of money, time, and unnecessary stress. Update: DoorDash sent me an email stating that my review of a restaurant went against their community guidelines. Say what? All I say was, “My pizza was undone in the middle and I was disappointed.” At this point, I will no longer be using DoorDash. There is no reason for a food delivery service to refuse honest reviews of restaurants. That’s very shady. Also no longer ordering anything from Chuck’s Pizza. They can both GTH..Aaliyah's Mommy 12Version: 4.57.0

Failed orderRestaurant was closed. They tried to extend credit instead of refund..CoradstamVersion: 3.1.08

Dasher picked up my order an hour ago.I have used doordash for a while and things are getting worse lately. Dashers try to get too many orders and resulting unacceptable delays. I have been watching the dasher map and noticed he goes to different direction frequently. Not cool.FolkkingVersion: 3.1.08

Horrible platformI ordered almost 2 hours ago. No food, no way to cancel. They tell you to contact customer service for ETA and they simply don’t pick up the call. If they don’t redeem themselves I’m more than obliged to move my business to other great food delivery services..SsrgtrVersion: 3.1.15

Asking for verification code but none was sentTried it via text 3 or 4 times. Received it several minutes later. Had to get it via email. Also tried to order via the website but it would not allow me to submit the order..B RicciVersion: 3.1.15

Hidden feesFees are too high and your adding extra fees for processing..Ratesrus1969Version: 3.1.94

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DoorDash - Food Delivery Negative Reviews

Really Poor Communication/Instruction FollowingI’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent..Sjbusam12Version: 4.32.0

Used to love this service!!Giving one star because doordash has been my go to for a few years now, and when we have issues with the food they were really good at fixing the issue. I don’t blame them for the crappy food that these restaurants are serving but I do expect them to at least fix the problem when there is one. Last night I got a complete wrong order, showed the receipt in the messages so that we could at the very least get the food replaced. Didn’t open it, even offered to give it back. Or have a credit or refund. They chose to say we had did this before and there was nothing they could do. Which is ridiculous cause we have only complained one other time about this restaurant. A year ago, at that!! But also who doesn’t complain when the order is completely wrong or missing items, which has been very often lately which is why we started to use it less. And then when I think just maybe, just maybe my order will be correct, this happens. Do we just accept it even though we spent our money on it?!?!? Like I’m sorry but that’s not something I’m doing. I would rather have the food replaced than to receive the money but apparently they don’t like doing that either. So my family, friends and I have chosen to delete out accounts and go with another service. You should be ashamed of yourselves. Even tried speaking with a supervisor but still the same results. Be cautious using this app because they don’t like to do what’s right!!! Very disappointing DOORDASH! Do better!!.HIGHCEE011Version: 4.112.1

Doordash fell offTwo major things are wrong with this service: 1) My boyfriend pays for Dash Pass and literally almost every order we’ve gotten in the past 2 weeks has been incorrect in some way - missing items, wrong items, or making us wait 2.5 hours for a delivery of a restaurant 5 miles away and the food shows up completely cold. There is no WAY all of these restaurants can’t read the tickets they’re being given, so one has to assume there is something wrong with the app as of late. The amount of refund money Doordash has had to give back to us just in the past two weeks has probably funded his Dash Pass for three months now, but we’ll be canceling anyway. 2) Doordash lays on a MAJOR guilt trip trying to get you, the customer, to tip their drivers well. I have driven for Doordash also and am well aware that most of my income through Doordash has been from the generous tips I’ve been given during my shifts. As with all large companies, Doordash does not pay its employees well, and the onus to make up for their corporate greed is passed on to the paying customer. Two stars given on this review because, when it actually works, Doordash is of course a wonderfully convenient service with good options for different types of food. But Doordash is expensive enough as it is without it messing up every order and trying to beg us to pay their employees for them. Needless to say, we’ll be moving to a different meal delivery app..Elcie complainsVersion: 5.2.0

Terrible Customer ServiceI have been using DoorDash for a while now and I have had it with them. So many issues with missing food items, poor food quality among others but biggest problem is the customer service. I recently discovered that refunds they claimed to have refunded to my account due to various issues never hit my account. Yesterday I made an order and had food quality issues where some of the food had been packaged poorly and chucks of meat cut off. Looked as if someone had been feasting on the food. When I called customer service they said they would refund but the amount they were refunding was less than what I paid for the food and the actual cost of the food and they said they also could not refund any associated taxes. I was transferred to the tax department and the representative I spoke to could not answer any of my questions and kept giving me irrelevant information and even refused to send an email or point me to the policies she was claiming. When I requested for a supervisor she was very rude and completely refused to transfer me to a supervisor or even another representative. She kept saying that a I should keep my phone on and someone will call me back. She completely refused to get me through to someone else and was even raising her voice at me. It’s been almost 24hours now with no contact from them and this is my last straw. Completely disappointed and DoorDash has turned out to be another scam, stealing from customers even in refunds..Miss UnprejudicedVersion: 5.42.0

DoorDash will steal your moneyI used to love Doordash. It’s an easy and convenient way to order your favorite food after a long day if admittedly a little pricey sometimes. I ended up using it so much I eventually subscribed to the DashPass which is a monthly subscription that allows you to save a bit money on delivery costs per order. Every now and then an item you bought won’t be included in the order you receive, frustrating but it happens. You used to be able to get help through the app and be able to have that item redelivered or refunded, but no longer. On my most recent order I did not receive an item I ordered. I tried to go through the app to resolve this and my request was “investigated” (they only looked at it for 2 minutes without even contacting me), and denied without any reason. I tried to contact a service representative over the phone and they essentially told me they couldn’t do anything because it had already been “investigated”. So now I’m not only left without the food I ordered, but I just lost $20 (the price of my item) without any way to get it back. When all is said and done I ended spending a decent amount of money without anything to show for it. DoorDash stole from me. This is a horrible business model and not only will I be canceling my monthly subscription to the Dashpass, but I will never be using this app again and will warn everyone I know who uses it that eventually they will scam money from you. Do not use this service..Crazy ShadyVersion: 5.7.0

They’ll steal your moneyI was a consistent user of door dash for a while and I paid for the dash pass monthly. I made an order on DoorDash and the wait time on the order was over an hour so I proceeded to cancel my order and asked to have the money refunded to my card and the wait was going to be roughly three days. I was instructed to contact my bank if I didn’t see the funds after three days. Three days pass and I’m still waiting for my money to come back into my account so I contacted my bank and they tell me that there is no record of door dash attempting to refund my money. So I then proceeded to contact door dash and this time they tell me repeatedly that they issued a “refund” but I would not see any money return to my account??? After wasting my breath I finally agreed to take my refund in door dash credit. A couple days later I decided to use the credit issued to my account and made an order. I received my order and was missing 5 items from my order and when I attempted to report this issue to door dash I was immediately told that because I used credit they couldn’t do anything. I open the customer support chat and was told that because of the previous issue with my account they could do nothing to fix my order. So basically i spend money every month for a “premium subscription” to door dash and then I spent two weeks trying to get my money back from door dash just to have it stolen again and then be told that I can’t have my money or my food..Mer LeftyVersion: 4.84.0

Information StolenMy DoorDash account was somehow hacked. The person stole my credit card/bank information and ordered nearly $80 of food. They were in the middle of making a $100+ order when I locked my card. I managed to get the first order cancelled before the food was picked up, but DoorDash was offering only $44 as a refund with a credit of $17 on my next order. I’m a broke college student, so every cent counts. They kept ignoring when I said it wasn’t me just changing my mind and cancelling my order. I had to literally beg a representative for the full refund. I haven’t received it yet. I know it’s only been a couple days and it takes time to process, but I currently have no money to pay for food or medication I HAVE to have, especially not with a compromised card. I’m thankful I have caring friends that are trying their hardest to help me (they are also broke), but there is obviously a serious privacy/security issue. I had not used my card for anything or anywhere in the area since moving into the dorm as I was saving up to do a much needed grocery shop, and it was not linked to any other app. I really really hope no one else has to experience this. It’s extremely stressful and I’ve been on the phone with my bank trying to secure my account and get reimbursed, which can’t happen until DoorDash completes the refund. If you’re gonna use the app, PLEASE watch your bank account closely for any unauthorized charges. You might not be able to get your money back..AmadeuswolfieVersion: 4.52.2

Scam of the CenturyThis last time ordering was probably my last time. I dont enjoy expecting issues every time i come back and give doordash another chance. I dont know exactly what the scam is for the people who work for this app, but somehow every time i order no matter how simple it is, theres an issue. I ordered a couple sodas? It took an hour to get to me. How does the dasher get assigned to my order, they go sit at a location for 30 minutes and then once i finally message and asked whats up then they start coming this way? What do they gain from being assigned the order and never going to get it? I dont understand! It cost me $20 to get some sodas that took an hour to get to me from half a mile away. This app is supposed to be about convenience but i would have rather gone and got the stuff myself. Why am i paying so much for “convenience” when its the most inconvenient situation every single time. The amount of times i have gotten only half my order and the dasher says “the store” didnt give it to them…. yeah ok. Not to mention!!! The MULTIPLE times a dasher has inappropriately messaged me after the order and one was trying to see if i was alone after i had rejected their advances. As if they were going to attack me without my consent if i was alone?? And when i told doordash about it they did not a thing. Im so done with this app and the absolute scam it is. Good luck to everyone else who wants to pay $20 for sodas that take an hour to get there. I'm over it..TatertotVersion: 5.32.0

Terrible serviceDoorDash used to be fine . Nowadays they have complete incompetent people working for them , from countless drivers taking multiple orders to the point your food is cold and you were the first to order as a whole to them bringing completely wrong orders you know are wrong just by looking at the size of the bag . Then they blame the consumer and refuse to give refunds . It’s alright because I will be disputing this with my bank and they can take it up with them . I find it ridiculous that they have support systems and suddenly when they say they can’t issue a refund then suddenly nobody has access to anything anymore . The lies with this company to keep your money for a service not given is absolutely ridiculous . I have cancelled that ridiculous dash pass account that offers no real benefit anyway (a scam within itself ) , and I will be deleting this app for good and moving into Uber or Grubhub . This app has really fallen from grace and it’s only going to continue the more they steal from people . A $23 order to only receive $8 worth of food and refusing my money back ? Yeah I’ll let you all think that . Then guilts you to tip the drivers when they can’t even take 2 secs to notice everything isn’t in the bag , nah . It was very simple I could’ve gotten a partial refund or a redelivery (which for some reason they don’t even do that anymore ) , but now I’m just going to dispute the entire order and get ALL my money back . Yall are really stupid for real ..K1re1naVersion: 6.1.0

Bad customer service. No communication from driverHad a really bad overall experience with the Dasher and Customer Service. After placing my order, I kept noticing my delivery time get later and later. After about 30 minutes waiting, I tried texting than calling the dasher because I noticed they kept driving farther and farther, but she would not answer or respond. Finally decided to contact a customer service agent via chat and who informed me my order had been cancelled because the restaurant unable to fulfill my order. Mind you this is about 45 minutes into me placing my order. I had received no message from the dasher or the door dash app to inform me of the cancellation. The app still showed the order was active and assigned to the dasher. If I hadn’t contacted customer service, I would not have known my order was cancelled. The customer service agent was short and unconcerned with my frustration and kept trying to disconnect with me after every message without making sure I had my concerns taken care of. She had very poor customer service and mad an already frustrating situation even worse. The kicker is, I drove to the same restaurant right after and placed the same exact order through them and got it made no problem. I would not doubt it if the dasher stole the food and cancelled the order herself. Very poor quality overall from DoorDash and will no longer be using your services. Dashers Name: Kristin from St George, UT Customer Service Agent Name: Brenda.ZenoOfCitiumVersion: 6.3.4

Used to be a loyal customerHowever their delivery drivers get worse and worse. They can’t follow instructions, deliver it to the wrong location, are impossible to get ahold of, and then are incredibly rude about helping you when it comes to fixing their mistakes. Just had a driver named Luis who could not speak or read a lick of English (this is America) and I spent my entire lunch break trying to find my food. This has happened too many times to even count. I will no longer use the app but beware a lot of restaurants still use doordash as a third party delivery service. So even if you order from the restaurant directly, it’s doordash that delivers it and then it is even more difficult to fix issues the driver’s cause, because the restaurant will tell you to call doordash and doordash will tell you they can’t help you since you didn’t place the order through their app. Granted they are good about issuing refunds, but a lot of the time I don’t need or want the money back, I just want my order delivered correctly. Also the doordash subscription is purposely very easy to sign up for. I can’t tell you how many times I’ve accidentally hit that button and didn’t know it until my account was being drafted. It happened on my work credit card once and they don’t issue refunds so I had to pay my company back the money out of my pocket. My recommendation is to skip doordash and stick with a different delivery service. Uber eats has always been great for me..Raraa32Version: 5.24.0

Not recommend.The first few times I’ve used this I experienced cold food which is to kinda be expected because they drive around but the last few times has been horrible. The dasher I got delivered to the wrong address after waiting an hour. I texted her and no response. I called the customer service and complained. They asked if I would like to have credit or reorder with a different dasher. I said reorder. They just had the same dasher get my order again. She was late again, got lost, told me it was my fault she was lost and that she delivered to the right house in the first place. I told her she is the one and only dasher who delivered to the wrong place out of all the dashers I’ve had in the past. This dasher literally went back to the place she delivered my pizza too, picked my pizza up from there and then delivered both pizzas to me at the right address. That is completely unsanitary. I didn’t even know which one was the one she delivered to the wrong address and have no idea if anyone or anything touched that food so I couldn’t even eat my reordered food. I am livid. How disgusting is that? Today it took the app 30 mins to even get me a dasher. I tried to cancel my order but they literally offer you less than half what you pay. I contacted customer service text and they literally didn’t reply to me. They gave me to someone else and I told them forget it, I’m never using this delivery service again..NadzpottsVersion: 4.92.0

Malfunction in the processNot thrilled that most recently I placed an order and we waited for about an hour and 15 minutes before I had to finally reach out and find out where our order was. I spoke with the driver who told me that he was in Dover which is a good half hour away from us. He said he showed up to the restaurants address that door dash gave him and that there was no restaurant there. So he advised he was going to contact door Dash and then get back to me. I never heard back from him, what I did get was an email from door Dash apologizing but my order had been canceled. When I contacted door Dash they told me that sometimes the restaurant will cancel the order because they are too busy. That makes sense. However these two stories don’t match, The driver is telling me one story and door dash is telling me another. I would assume if the restaurant is not taking any additional orders that they would have the ability to turn off door Dash prior to someone either a going through the time to make the order or b waiting for the door dash driver to arrive. I also didn’t understand that after the mistake was made it was still showing as though I could order through subway on the app??? Why would they still leave it up if it’s not an option? Not really sure what happened this is the first time we’ve ever had a problem with door Dash but I can tell you this much it was definitely not handle the way that I would expect to have been handled..Ani08-123456789Version: 4.44.0

DoorDash is the inferior delivery serviceThis is my first time making a review but I really have to say that DoorDash has been the worst experience with delivery services I have ever had, I would give it 1 star but I don’t want to be super petty over issues that probably only happened to fewer people. I have been scammed MULTIPLE TIMES by DoorDash. My order sometimes won’t arrive and nobody would get back to me for hours on end even when I call them! I managed to get a refund once, and they issued it like 6 weeks after the incident when it barely mattered anymore. On top of that, the times that they actually do deliver my order it comes SO LATE, and I know this may be on the dasher but things are almost always missing. Dashpass is nearly useless and doesn’t really do much. In all honesty I would recommend Uber eats, they deliver too soon sometimes and after my first experience with them I never used DoorDash again. I don’t know what to suggest, but maybe DoorDash needs to make it easier to maintain contact with them if the dasher is bad, they need to give refunds faster and maybe add a speed delivery feature like Uber eats. Instead of DoorDash I recommend Uber eats. In fact id probably sooner order from Instacart or shipt than DoorDash. I say all this respectfully, no hate to the developers it’s a well made app, but I just can’t stand how aloof the workers that manage it are when it comes to reports. Uber eats for the win!.LuluuuuchiVersion: 5.46.0

Waste of TIME and moneyAlthough there is a decent selection of restaurants, my order is always pushed farther and farther back from the estimated delivery time with no updates from the driver. I always choose no contact delivery and sometimes the dasher still knocks on my door and waits. If there’s an issue with your food, the dasher will tell you to contact the restaurant. If there’s an issue with the delivery time, your dasher will tell you to contact customer support. Where is the ownership here for the dasher and their service?? Why am I constantly tipping 20% for this to “not be my problem ma’am”. Are you serious?? Check the order, arrive promptly, and don’t drop my order if the total “is too small”. You picked the job, you knew what to expect! My sister is a dasher and told me if the order is small, most likely the majority of dashers won’t take it because they want a big tip. 20% is 20%. And that’s always what I tip! I have had dash pass for 3 months and now I will cancel, I don’t care if I get free dash pass for 3 months, your dasher literally THREW my food on my porch so hard he dropped his phone!! That guy driving his mustang is not starving for a tip so what was the point in arriving late and throwing my food? I’m done door dash. I would rather go back to Uber eats with poor food quality, at least my food will show up on time and their loyalty rewards are better. You’re not getting another dime from me!.StefesmallzVersion: 5.11.1

Terrible Customer ServiceMultiple times my delivery was taken to the wrong house and the wrong address, despite checking multiple times that I provided the correct address. I contacted an agent at one point to address this issue, and they offered me no resolution and stated they provided the drivers with the correct address. It got to the point where I had to contact each individual driver while they were driving to give them directions to avoid my food being taken to the wrong place. I got tired of this, so I stopped using their delivery. Then today I placed an order for pick-up and the app confirmed the restaurant was contacted. When I arrived 30 plus minutes later on my lunch break to pick up the food, the restaurant told me they received my order but were told by DoorDash they “could not make it until DoorDash calls and confirms.” I didn’t have time to sit for them to make it so I cancelled the order, and did not get to eat lunch on my break. When I contacted DoorDash, they acted as if this was not a big deal or their issue since they refunded the order. They told me they “emailed” the store. Clearly there was miscommunication between both DoorDash and the restaurant, however, DoorDash took no responsibility and did not offer any sort of compensation for their mistake. Also, they never contacted me to let me know there was an issue reaching the restaurant in the first place. I’ll never use this app again. Plus, it’s ridiculously expensive..Cait 52872Version: 5.10.0

Door dash scams with driver tax fee ontop of delivery tipI ordered on door dash and everything came but I noticed something on door dash and that was that door dash charged me for a delivery fee before paying the drivers delivery tip. The delivery fee was 8 dollars. I'm fair with my delivery drivers, so I give them a 10 dollar delivery tip. So that means I'm paying 18 dollars for delivery on a fast food meal. But the problem I had is that if I'm paying double for deliveries then is door dash paying its drivers? Well it turns out they are and I'm paying for an extra delivery fee on a fast food order. So I reached out to customer service at door dash and asked if they paid their drivers and they said they do. So I asked why am I being charged twice then when I pay. She wouldn't answer the question and tried to bribe me to get rid of me. I could care less about the refund. I just wanted answers. Well she wouldn't give me any and ontop of that she said she was only giving me a refund because she felt guilty. I just wanted to let people know that door dash and rally's are using scummy tactics to increase their profits. This order was with rally’s so I’ve included them in this cause it would be an incomplete story without it. Also: Rallys prices are higher on door dash than at the restaurant Rally's menu is limited because those items don't sell as well as others at rally's over other menu items. Ontop of a limited menu, the limited menu prices are higher than at the restaurant..Damien CockburnVersion: 4.54.0

Customer Service Reps.The customer service representatives for Door Dash are horrible. Door Dash had cancelled my order and said they would immediately refund me. I noticed there was no refund a day later. I got in contact with their customer support and I had to go through 4 different representatives in order to finally get my refund. The first reps name was Ruth and she automatically told me the timeframe has passed for my refund and that my Door Dasher left my orders in a safe place. I then showed her screenshots of the notification from Door Dash saying the order was cancelled by Door Dash. She then continues to say that the food was dropped off when in fact it was a Vicks Vapor Rub. I was in the middle of explaining to her that the driver as well said the product was not available and they would refund me back and she ended the chat. I reopened the chat and got a different person, she told me the same thing and ended the chat without asking if they had resolved my issue. I then got a third person and she then sent me to another person. So y’all can see my frustration with their customer service. I got the fourth person and they said they would give me credits, but going through all that I wasn’t sure I would even order from Door Dash cause if they couldn’t give me a simple refund for an order that they cancelled, then what am I to expect. Very frustrating and it was such a hassle to get a refund. It took about 21 minutes of back and forth..Val21!Version: 4.112.2

DoorDash is becoming horrible - do not useWe had back to back instances where we placed an order and the first order we got the complete wrong order yet we were still charged our full order of $75 even though we didn’t get it. Then we get a drop off for someone else’s order and it was about $18 but clearly the wrong order and because the dasher took a photo in front of our house they denied the claim (even though we took a picture of the wrong order that was dropped off to us). When we tried to tell them and show them the photos of the wrong order with someone else’s name and not even close $ amount they still denied it and then we had to appeal it again. This is our 3rd time trying to appeal a refund that should have been processed correctly. When you call there is ‘no one’ in that department that you can talk to and the supervisors are helpless they say ‘they have a process to follow’ and that we should get an update within 24-48 hours and if not for us to call back and do the same song and dance. It is crazy to me that a company can mess up, not take responsibility even when there is physical proof that they messed up. The second order they just completely forgot an item and the dashers, or store doesn’t take responsibility. Ultimately we intend to stop using DoorDash completely as they have become really horrible. You’re better off going to pick up your food these days. Or use GrubHub or UberEats..Peteyy6Version: 5.44.1

New changes stops refunds when order is missing items or just incorrectI have been using doordash for a very long time. It was great, no issues, was always fair in their terms. Lately however, when I order, as usual items are wrong or completely missing. Which is usually fine as it happens, but I always want to be compensated as I paid for the meal and didn't pay to get the wrong item or to not have it at all. 2 items from a previous meal didn't show up and they wouldn't reimburse me at all. I understand people abusing it, but there is no way to definitely prove or I would each time. Its ridiculous that I paid for an item that didn't even show up and I wasted money and there is nothing they can do about it. The last straw was paying $40 for meal because we were feeling extra, and the whole meal was completely wrong, they only compensated us for $19. It was atrocious, but again I know its not doordash’s fault. But it feels really wrong that they can just take your money and you just have to get what you get. No decency to what you ordered and what you specifically requested and paid for, even extra due to tips, taxes and more taxes to help the app. Which I would be totally ok with if they got my order right and repaid me for items I never got. Will not be coming back until I get refunded for the previous items I mentioned. I had no control in making sure the items were correct before it being delivered...Chris.KzVersion: 4.112.2

Customers are valuedI’m gonna start with that I have a $50 credit for a week for year as an incentive from my employer. Now with that being said, there are times my family of 4 has gone over the credit limit and therefor I use my credit card for the remaining balance. In November I made a door dash order and ended up paying about $15 more than the credit. When I received my order I realized there was a lot of food that was missing. So I called the dasher who explained she just picked up what the restaurant had on the shelf under my name. So I call the establishment and asked why I didn’t get everything and they said because they were out of a lot of food, I said ok then I can get a refund for the food I bought but never received and the manager said to contact door dash. So since the end of November until last week, I was being told I’d have my refund within 7-10 days, never got it so I would contact a few more times and this last time I was able to get ahold of door dash, they stated they could not refund me my money due to their policy and procedures. So I paid for food and never got the food or a refund. I even told them I’d be ok with a credit on my account and they said sorry for this particular order we can not do that. I’ve tried to reach door dash to get a better understanding and now I get nothing. So with the rest of the credits I have until July I will NOT be using and I will NEVER use door dash again!.WendiS01Version: 4.65.0

Horrible Customer Experience!!To whom ever it may concern, I had waited for over an hour and a half to two hours for my food before I fell asleep. I did already understand that it was going to be a long wait because of the event going on near my location, but what ended up happening was not great. Initially, someone by the name of James B was supposed to retrieve my food and deliver it to me. However, as I waited for last few minutes until the food was supposed to be at my door, within the last ten minutes or so, my deliverer changed without even notifying me, and I personally think that is an absolute inconvenience, and resulted in horrible customer experience, especially when it will significantly change your delivery time. After noticing the change in deliverers, I then found out that I would have to wait another hour to hour and a half. By that point, I was irritated and frustrated because I was really looking forward to that meal and was also extremely tired. I would’ve wished that I could’ve received either a full or partial refund, because my night definitely let down. If o would’ve known this could’ve happened, I would’ve just ordered through elsewhere. And how in the initial email are you going to tell customers that they can respond to that email, “ Please don't hesitate to respond to this email if you have any questions or concerns.” Then, once we hit send all of a sudden we can’t respond to that email..... I’ll be removing this app from my device..YunoYasVersion: 3.1.22

Customer service is a disasterI placed an order, two drivers bailed out on the order due to having to wait an extra ten minutes. Mind you we tip a ridiculous amount both being in the service industry. So, someone picks up the order drops it off and runs away. 100% incorrect order. Missing all four drinks/shakes and I don’t know the 2nd bag of the order. 100% under the wrong name… my name brings with and E not and A. Call customer service and told 100% will go back to the card…. It didn’t. So I contact them and of course there is NOTHING THEY CAN DO. This man I spoke to via text convo, told me to calm down said I was too excited and maybe I had personal problems to be upset that I was lied to again. I have loads of screenshots where I was Insulted and pretty much called a p.o.s. By someone who refused to apply the credit to my card and not an app credit. I was then promised 30+ dollars in a gift card multiple times and got a wait for it 5.00 credit… when asking to speak with someone higher up or idk maybe over the phone I was told I was old and to get with the times. No on talks on the phone anymore. I am sure the BBB would LOVE to know they are lying about their return policy and method of payment. Customer service is disgusting and a total waste of time. Just don’t use the app. Just drive to the place. Give the money to the restaurant directly. Crappy drivers are one thing. Bad customer service is a company approved problem..Customer is never right!Version: 4.101.0

Great concept, horrible executionDoordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers..AbillyeVersion: 3.1.86

App Failed & the Worst Customer Support Ever!I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers..Dan-O-22Version: 3.1.31

THE WORST DELIVERY SERVICE!!I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash..DashikkiVersion: 3.0.37

Sick of delivery issuesI’ve used DoorDash quite frequently over the past two years. However lately it seems I’m having more more issues with my food not being delivered to the correct address or Dashers picking up other orders and my food getting here extremely late. That has even happened when I’ve ordered things such as ice cream. I think the worst part about it is that some of these Dashers do not respond to your calls or messages. I could easily direct them to my house which is not at all difficult to find. GPS takes anyone directly to my driveway which is only 15 feet long. for a long time my orders often came without the drinks. Therefore I stopped ordering drinks. But now there seems to be issues more and more. The worst part is often times I only get partial refunds when a delivery does not go well. Or when the delivery is delivered to an entirely different place I get offered to have it re-delivered. But then the new Dasher ended up still picking up somebody else’s order before mine and then came to my neighborhood with blaring music that caused some of my neighbors to step outside. Very embarrassing. I was afraid to even complain about the loud music as this person obviously knows where I live. All these issues coupled with the high prices make this no longer worth the trouble. therefore I have deleted the app and will no longer be using..AS in VAVersion: 4.108.0

Refund doesn’t cover costI was given a partial refund for not getting my food. The refund they gave me wasn’t enough to reorder my food..Sully9511Version: 3.0.69

Never againI don’t think I’ll be using this service again. The driver has been making 4 other deliveries in between mine which means cold food. It is ridiculous to charge for service, delivery and expect me to tip when it’s taken more than 30+ minutes to deliver after picking up food from restaurant. Who wants to eat cold food, honestly?.Never using this app again.Version: 3.0.37

TOOK FOREVER TO RECEIVE MY ORDER.I placed an order for delivery that stated the delivery time would be 3:05PM. I waited till 3:25PM and called the restaurant. They said they have the order prepared but door dash didn’t come pick it up. I checked the status and it showed that my driver was not moving at all. I called him once - no response. The second time he finally picked up and said he told door dash that he cancelled the order because he couldn’t make it. This is ridiculous because door dash did not provide me with any updates whatsoever and I couldn’t reach them in any way. I sent them a support request and did not receive a response from them. It wasn’t until 3:50PM when the app finally said they reassigned to another driver. And it is now 4PM and I had to ask the restaurant to remake my order as they said it was cold by now. This is ridiculous. No customer service from Door Dash whatsoever. No time management. No communication. I will definitely NOT be using them again..VvnteeVersion: 3.1.08

NopeBeen waiting two hours. Terrible terrible terrible app..ManlianoVersion: 3.0.41

Unethical BusinessIt happened to me and a few of my friends. Doordash sends you emails to sign up, offering free delivery and $10 off your first order. Once you sign up and place your first order, they take your money but cancel your order at the last moment. They will issue a refund in 5-7 days, thereby borrowing your hard-earned money for a few days. This is an excellent way to make cash but extremely unethical and maybe even illegal..Consumers_aidVersion: 3.1.95

Bad customer service, slow delivery serviceDoor dash is not comparable to uber eats at ALL! Food is always late, takes 1.5-2 hours to arrive each time. No number to call for immediate customer support if something goes wrong. The wrong driver picked up my order once and I didn’t receive my food for 2.5 hours and it was freezing cold. They offered me $5 compensation lol..CodeVerityVersion: 3.1.15

Crappy serviceCUSTOMER COMMENTS NEVER ORDER FROM THIS COMPANY!!! They like to take the money then claim the restaurant can’t fulfill the order. Of course the store can’t because you guys never send the order to the store!!! Then say it will take us 5-7 days to get our money back after you took it! Bunch of crap . Never order again or recommend this company to anyone!!!.Chrissi2020Version: 3.1.93

Long wait timesVery often the food comes 30-90 minutes late, cold and soggy. Presumably not enough people to deliver.RickiebobbyVersion: 3.0.37

DisappointmentExtremely unorganized and unreliable. Took over an hour for the delivery driver to arrive at the restaurant to pick up my food and when they finally got there the restaurant had no record of my other even though I was charged for it and had the receipt..UghhhhhsheVersion: 3.1.94

This app sucksDelivery of food went opposite direction of my house for 30 minutes. Fast food took almost 1.5 hours!!! And 1.25 hours was in someone’s car while they drove around I assuming doing other orders... No support from DoorDash Deals don’t work.....LucasriderVersion: 3.1.94

Just go to skip the dishes or somethingAt first I really liked this app because it was the only fast food Delivery that had McDonald’s on it because I live far. But literally the 3 times I order they have had to contact me because they didn’t have something in the menu, but the menu does not make sense at all, how can they have a double quarter pounder and NOT have single? The menu is so confusing and the last time I ordered there a “dasher” accepted my order BUT NEVER PICKED IT UP so I waited a WHOLE HOUR for this guy to get out of his house and I couldn’t cancel the order because he already accepted it!! I had to contact the “dasher” who by the way did not pick up at all so I had to contact the door dash people who also couldn’t get hold of my “dasher” so I asked for a refund and i don’t even get in 5-7 business days. Really bad..Newest update suckedVersion: 3.1.15

KPromo codes dont work.KimongotoVersion: 3.1.94

App sucks.App sucks.BrentstevensonVersion: 3.1.95

First experience worst experienceDownloaded the app for my first experience with the app. I was supposed to get my order at 8:30 pm. I had to wait until 9:15 pm and then my order was canceled with no explanation. I had my friends waiting for the food in my place! Such a disappointment! Terrible app!.HaaaaadiVersion: 3.1.08

Taking too much timeWorst app online order.👎.Sandhu1994Version: 3.1.06

4.6 stars?Just like every big app, DoorDash is covering up all the 1 star reviews with bots or straight up manipulation. This app is trash, the drivers are lazy, nothing is as described. First order, never arrived. Second order, arrived ice cold. Absolutely trash company.HfyjjjjggVersion: 4.22.0

Don’t botherPlaced my first order today, it was cancelled without reason 30+ minutes later... when it was supposed to arrive. I’ll stick with skip the dishes what a joke..HcrankinVersion: 3.1.94

Horribly unreliableDoordash sucks. The delivery is unreliable at best. The support is non existent. If you receive your order correctly and on time it will be a miracle. I’ve had countless issues and not one resolved appropriately..Mrunal_shahVersion: 3.1.81

Didn’t get my orderThey sent my order to a closed restaurant that doesn’t even do door dash deliveries... why was it an option on the app if they don’t have a deal with that restaurant?!.BrettwhalenVersion: 3.1.65

Horrible experienceThis was horrible it took way to long and I asked for a venti iced caramel macchiato and I got a medium hot caramel macchiato and I mentioned it to the delivery person but he just said oh well and drove off I do NOT recommend this Service I’d recommend skip the dishes or Uber eats🤬.Big CjsVersion: 3.1.15

Don’t bother.Impossible to get a hold of ANYONE who works for the company. Had a family emergency and had to sit and wait for food because now they’ve wasted drivers time..Door dash is trashVersion: 3.0.81

UnreliableDo not use Skip the dishes. DoorDash and Uber eats is much more professional in the ways they handle mis-deliveries and restaurant mishaps..Shaytanner88Version: 3.1.88

Love the 11% hidden fee with taxHonestly, never using your service again. 11% on top of a delivery fee. If I could get Terroni from another provider at this hour I would. Brutal..BSmetreVersion: 4.20.0

CovidSo crazy that you can still charge such high delivery and service fees. I.SkateshopmikeVersion: 3.1.94

15% Service Charge on Top of the 4$ Service Charge? SCAMM!This is a scam! They add a 15% service charge on top of the 4$ service charge! Be very careful! They try to catch when you aren’t paying attention!!!.OopsISaidItVersion: 4.22.0

Tip overrideI plugged in 5 dollar tip and when I submitted order it said 9 dollar tip was selected! That’s not right. I should choose the tip. Not happy and unless corrected I will not use this service again!.Gibson0205Version: 4.21.0

IOS 12 no longer supportedThank you for making your new app only compatible with newer (iOS 13 +) devices and completely disabling your older app. Good thing there are other food delivery services in our city..SkorpienVersion: 4.5.0

Always DelayedI’ve used Door Dash 3 times and all of those deliveries were delayed by more than 1hr. Not sure if this was a driver issue or the service itself but 3/3 failed deliveries is pretty bad. I rarely experience this issue with UberEats. Will most likely switch back..Arnel1980Version: 4.8.0

Please fix ongoing order pageWhen I place an order and wish to see details of my order, I can only see the maps and the screen below it is just flashing/loading. The data isn’t being loaded properly so I do not know the status of my order, and so I have to manually check the link attached to my order confirmation email to see the order status on the web since the app doesn’t show current order progress properly..LinearmappingVersion: 4.8.0

Sign in with  do not workThe button to sign in  does not work. All other buttons works. Please provide update..Neo2o05Version: 3.2.4

Use skip the dishesNone of the coupon codes work even though I am a new customer. Very frustrated..BhuokmVersion: 3.1.95

TerribleHad a promotion for a 5$ meal & free delivery, yet they still charge me a fee for the delivery ( 11% of original cost) & $2 for having a meal under $12 instead of a delivery so it ends up to be the same cost anyways. Uber eats & skip the dishes doesn’t do that!.TaylormattsxoVersion: 3.1.94

What A JokeI placed an order and it wasn’t confirmed for 15 minutes, with a 40 minute total time of making it and delivering it. Cool. Finally got it confirmed. And another 25 minutes later it’s cancelled by the place I ordered from. 40 minutes later I have no food, and I won’t be refunded my money for 5-7 days. Even cooler. I ask them through chat why this would happen and they said it was closed. Why...am I able to order from a place when it’s closed or closing? I’m then told to call the place ahead of time to make sure they are open. Excuse me? What is the point of this app if I have to call and make sure they are closed? Hello? So their apology for keeping closed places up and able to order from is a whopping $3.77. I can’t even with this. Door dash, buh bye. Keep your pithy $3.77..AstellaVGVersion: 3.1.94

Countless attempted orders never pleasantI lived in Ontario and used door dash for months. after numerous attempted orders over these months 2 have been successfully delivered. One took 2 hours to arrive and one was fine. I care to Alberta and it’s even worse, I haven’t successfully received and order before, every time I try, when the driver arrives at the store, they cancel the order. I have credits I am constantly trying to get rid of but can’t because the won’t deliver my orders. Terrible commitment to service..Daniel123223Version: 3.1.94

Horribly managed!I really want to like this service, but it seems they can only get it right ~30% of the time. Most orders are exceptionally over stated delivery times- expect an order listed as 24-28 minutes to take upwards of an hour more often than not. Food will very likely be delivered cold and unappetizing. The rare delivery that goes well is totally worth it (and if your area is better than mine, DashPass is great too!), but the consistency is so far off base I can’t begin to recommend this..AsinarathVersion: 3.1.94

Terrible serviceI ordered a meal, was wondering where it was after an hour. Checked my app no order pending, had to contact support for them to just tell me the restaurant is closed and they just left it open and accepted the order..FKNBrenniVersion: 3.1.94

My food wasn’t completeSo I order 2 items, but when it gets home I only get one item . SO I CALLED DOORDASH. And they told me that I need to call IHOP. And then I called IHOP and they told the opposite . So I’m not with games ..Jasjjsha endjawVersion: 3.1.94

Thank you for giving away my user data.What a joke.HateintrusiveadsVersion: 3.1.69

Needs ImprovementIt would have taken me less time to pick up my own food than to deal with this glitchy app. Why can’t I give it 0 stars?.Aly72849Version: 3.1.10

Dasher didn’t arriveThe dasher went to the wrong address which resulted in me not getting my dinner. The email from door dash then said that I’m not entitled for a refund! Really?? Not gonna be using this fraud of a service. Hope you can put your kids through college with this scam.JoseparayankalVersion: 3.1.08

Horrible horrible businessHave had so many issues with door dash the last few times I ordered and every time it’s a pain dealing with their customer service. If I could I would give their customer service a 0. They consistently try to shrug you off when you ask for help and blame it on “inactivity” or something that isn’t their fault..Abdullah ZbVersion: 3.1.06

Horrible appSpent 7 mins attempting to load then crashed. Finally got it open, built an account and it froze before I could place my order. Tried a 3rd time and it froze so long that I left the app open, placed an order with skip and had my order confirmed before it just crashed. Worst app to date I’ve ever downloaded.Hangry416Version: 3.1.08

Bait and SwitchOffers promos then they don’t apply at checkout. But your cart is full so of course you order anyway. Unethical business practice..Schwarz6Version: 5.39.0

Extremely Deceiving ETAsTime and time again my order say they’re coming within 15-30mins and end up coming 45-1hr later. Absolutely ridiculous especially when you only have a limited time for lunch break..J.pantsVersion: 5.39.0

Tipping before delivery doesn’t make senseThey ask for 15% tip and then the delivery person is 45 minutes late because they bundle deliveries that are 10km apart. This app is so frustrating. Prefer foodora that is much more reliable..BasilebaVersion: 3.1.82

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