Delivery anywhere you are. DoorDash offers the greatest online selection of your favorite restaurants and stores, facilitating delivery of freshly prepared meals, groceries, alcohol, OTC medicines, flowers & more. With more than 310,000 menus and 55,000+ grocery, alcohol & retail stores across 4,000+ cities in the U.S., Canada, and Australia, you’ll find the best of your neighborhood as you shop and order online. Plus, enjoy $0 delivery fees for your first month. Restrictions apply: https://drd.sh/tF5uns/
IT’S ALL HERE
·Restaurants: Food delivery from local & national restaurants
·Grocery: Fulfill your weekly grocery list, from produce to diapers. Shop diets like gluten-free & vegan.
·Alcohol: Beer, wine and liquor from BevMo & more
·Drinks, Snacks & More: Sodas, candy & ibuprofen from stores like 7-Eleven & CVS
·Flowers: Order fresh flowers for occasions like Valentine’s Day
· Get it now: Get on-demand, same-day delivery
· Schedule deliveries: Order in advance and get it when it's most convenient for you.
· Real-Time Tracking: See when your order will arrive.
· No Minimums: Order as little or as much as you want.
· Easy Payment: Conveniently pay via Apple Pay, Venmo, Paypal, credit card, or SNAP/EBT at participating Mx.
· No-Contact Delivery: Your food will be left in a safe place and you’ll be alerted that it’s ready for you to pick up at your doorstep
ENJOY UNLIMITED $0 DELIVERY FEES WITH DASHPASS
Get unlimited $0 delivery fees and up to 10% off eligible orders from your neighborhood restaurants, grocery stores, and more. Plus, DashPass members get access to exclusive items and offers, and 5% in DoorDash credits back on eligible Pickup orders. Your first 30 days on DashPass are free, then your membership auto-renews at $9.99/month. Cancel anytime.
NATIONAL RESTAURANT PARTNERS
McDonald's, Starbucks, Chick-fil-A, Burger King, Wendy’s, Chipotle, The Cheesecake Factory, Outback Steakhouse, Panera, Chili's, Subway, Dunkin’ Donuts, Jamba Juice, Panda Express, Moe's, P.F. Chang’s, Denny’s, Buffalo Wild Wings, Papa John's, Papa Murphy’s, Jack in the Box, Five Guys, Boston Market, Red Robin, TGI Friday’s, Red Lobster, Qdoba, El Pollo Loco, White Castle, SmashBurger
GROCERY DELIVERY PARTNERS
Safeway, Albertsons, Aldi, Sprouts Farmers Market, Meijer, Hy-Vee, Grocery Outlet, Winn-Dixie, Smart & Final, BJ’s, Vons, Weis, ACME, Raley’s, Fresh Thyme, Giant Eagle, Bashas’, Bristol Farms and more.
CONVENIENCE, ALCOHOL & RETAIL DELIVERY PARTNERS
Walgreens, 7-Eleven, CVS, Rite Aid, Dollar General, Wawa, Sheetz, Casey’s, Total Wine, BevMo!, PetSmart, Sephora, DICK'S Sporting Goods, Tractor Supply, and more
FIND RESTAURANTS AND STORES NEAR YOU
We’re growing and currently serving over 4,000 cities across the United States, Puerto Rico, Canada, and Australia including cities such as New York City, Los Angeles, Toronto, Vancouver, BC, Melbourne, Sydney, Montreal and more.
*Alcohol in select areas. 21+ to purchase. Item availability varies by location. See app for details.
Notice at Collection (California Residents): https://help.doordash.com/consumers/s/privacy-policy-us#section-11
Visit doordash.com to learn more.
DoorDash - Food Delivery Positive Reviews
Recent update made it impossible to order anything from home anymoreI've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻.Version: 4.11.0
Wow! Horrible auto-response ...I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere..Version: 3.11.0
Failure to Properly Resolve IssuesWe have always used DoorDash as our go to delivery service when out of town, but that will not be the case any longer seeing as they are unable to resolve issues when they arise. We received two absolutely incorrect orders we could not even eat after calling DoorDash customer support twice to resolve the issues. I was given the false impression I would receive a full credit back after two failed attempts of delivering a correct order and speaking with customer support agent and being placed on hold in order for them to speak with the restaurant. This was not the case. While I was given partial credit, that to me is not acceptable given the circumstances of the entire ordeal we went through at almost 2 o’clock this morning then having to go to bed hungry. We at least expected the money we wasted last night to be back on our account and ready for us to use for breakfast when we woke up. However, that is not the case. If we do not change our minds once we use this partial credit to split a meal from somewhere (compared to the two combo orders we placed at the restaurant from last night), we will be deactivating our account. I will find another delivery service other than DoorDash which will not give you the go around when they make a mistake or the companies they entrust to make and package the food you pay them for through this very app make mistakes!.Version: 4.87.0
They canceled our order and now telling us a WEEK get a refund!!What a scam! Stay away! My wife and I ordered through here a few times and it was pretty good. However, today after waiting over an hour for food that was supposed to be delivered in 20 mins or less “our dasher cancelled our order” and we were not told why. Now this wouldn’t be a super big deal, as I understand things happen, but when I called DoorDash to complain and ask for a refund I was told it will take FIVE to SEVEN business days for us to receive our money back. No app credit, no resending our order. This is total BS! I will never use this app again. We held up our end of the bargain by using the app and paying. DoorDash broke their trust by canceling and not honoring what we paid for. What if that was all the money I had? I’m sure there are folks out there living on a budget or check to check who would go hungry if something like this happened to them. Not only did they tell me 5-7 days for a refund, but the person I spoke to on the phone treated me like this was my fault. No way I’ll ever use them again because now it would be like rolling the dice to see if I would either receive my food or get ripped off. Horrible business practices and even worse customer service. I’m not letting this one go, no. It’s a matter of principle now. I’ll be calling the BBB, Apple Pay Support and also whoever is on the board of DoorDash. You can’t do this to people!.Version: 3.1.77
It’s not that amazing anymoreWhen I started using this app, it seemed wonderful but now I don't like it as much, normally when I like a meal I can order it many times in the same week without problem, and I started to notice that an order I made of the exact same thing three times In a week, each time I ordered it, it had a different price (increasingly expensive) I found it strange because I ordered it from the same location and exactly the same meal and when I checked I was being charged a "fee", I don't know why higher and higher every time , and now for almost everything I order even if it is a simple order and near my location I have to pay at least 4 $ fee, plus of course the delivery, the tip, and sometimes the menu that this site shows you is not complete ; so for example a chipotle bowl that if you eat it inside the restaurant is approximately $ 10 with this app you end up paying almost $ 20 for the same
I eat quite often in restaurants therefore I know the menu and the price of many of them, in this app the prices are higher than in the restaurant, for example a basic sushi roll that in the restaurant is 5-6 $ in the app shows that the price is 8-9 $ the same food, and normally they don't give you the food with the receipt or it breaks the receipt so you can't see the original price of the food, so you have to pay fee, taxes, delivery, tip, and food overprice.Version: 3.11.0
WhateverI guess i can fix all my problems if i wasn’t so lazy and just went and got food myself. BUT, it’s frustrating that you offer a service to people and aren’t consistent.
First off, everything is wildly more expensive, i don’t know it that’s doordash’s fault or not. I also can’t explain the frustration when i order food when i entertain guests, and my order gets grouped with another order and takes about 45-60 minutes longer. And i legit get MAD when my house is obviously closer to the driver than the other destination but they still go there first and drive all the way back to where they were in the first place to drop off my order. Why can’t the drivers use their own basic intuition??
The app itself is infuriating. I live in an apartment complex and when i type my address, it puts the pin in the completely wrong spot. I then move the pin, and add delivery instructions, but as soon as the dasher is on their way the app deletes all the information i just put. Although it seems like the drivers still see the delivery instructions. I just really wish the pin feature would work, because doordash drivers are, for whatever reason, completely incapable of finding my apartment. They leave my food at the completely wrong place, and just leave. Can’t even call to confirm?? Or even text??? Obviously it’s the wrong place. I have to go hunt it down wherever these Einstein’s think the delivery instructions say? It’s crazy. Idk what to expect though. So, whatever.Version: 4.62.0
Address issuesI enjoy the DoorDash app very much. I’ve been using it more than other food delivery apps. Ordering is simple and easy and many Dashers are friendly and professional from my experiences. The reason why I’m giving it 3 stars is that there seems to be some strange issue with my address on the app. Now I can’t speak for everyone else cause this might not be a problem for others but for me, it’s becoming a big issue.
I live in a mobile home park and similar to apartments, we have Lot numbers specific to our mobile homes. I put all of the necessary credentials in for my address. I add my Lot number to the apt/suite spot. Everything’s there. However, for some unknown reason, the Lot number does not show up on the address and this has been confusing some of the dashers delivering to me. Now, most of the dashers end up finding me (though, some of them had to circle the neighborhood a few times or will call or text just to get additional information to help find me) but there have been times where my food was not delivered to the right place and this has happened more than twice (too many times to be honest…).
I find it strange that my Lot number does not show for my address during these deliveries. It only makes things difficult for me and the dasher. I hope this gets fixed because this is becoming too much of a hassle for me to add extra instructions just to help my dashers when something simple as a “LOT NUMBER” can easily fix this problem….Version: 4.60.3
Run far away..use ubereats, postmates literally anything elseI've probably had the worst experience consistently with this app than any other food delivery app. Not only is the user experience super frustrating, the customer experience is horrendous. My driver cancelled my food order 4 times, and not only did it take an hour each time for doordash to communicate this to me, but it also didn't hesitate to take the money out each time as well. Usually with the other apps, it will be a temporary charge on your card until the food is confirmed as delivered by the driver. with doordash? it's holding ALL that money from you for 5-7 business days regardless if you got it or not. (day 6 still waiting by the way.) so let's summarize this...... i tried to order food 4 times one after the other from 4 different restaurants with each order costing around $30, all of them cancelled (weather problems, it was snowing a lot) with $30 taken out my account each time without receiving my food which took over 4 hours in total. 4 hours of waiting, $120 out of my account for a week, and no food at all. that's doordash! customer service also saying there's nothing they can do. I think doordash needs to seriously rethink its logistics until they can be a properly functioning app. so like i said in the title, please take your money to a different one..Version: 4.24.1
Order correction is too difficultRecently made an error on an order. Forgot to change my delivery address. App would not allow me to correct the delivery address despite several attempts to do so. I contacted the driver who was assigned, explained my error and he assured me he would bring it to my current address. The order was reassigned to a new driver who wasn’t provided the new corrected delivery address so my order went to the wrong location despite much effort to correct the error. I love DoorDash but feel they need to improve the customers control over the delivery. My chat history with 1 driver should roll over to the next driver if the order is reassigned to a new dasher. Frustrating situation because I added $10 to the minimum tip that was meant to go to the dasher who chatted with me. Instead, it appears it went to the dasher who was reassigned to the order and didn’t follow the instructions/updated address. I did receive a full refund minus tip or service fees, I can’t determine which part wasn’t refunded. It’s a little disappointing because I did everything possible to correct literally seconds after the order was placed. Customer needs to have ability to correct or edit orders more easily. There should be a better system in place to ensure errors can be corrected quickly and easily.
Perhaps add a command that will tell dasher to contact customer to discuss errors on the order prior to pick up. This would help prevent mistakes from being locked in..Version: 5.28.0
Jim from Gainesville FloridaI scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors..Version: 4.56.0
Delivery difficultiesI enjoy being able to use this app on days that dinner is difficult to do.I understand the increase in fees however meals get quite expensive even when ordering something very simple. It would be nice if the prices weren’t as high so tipping could be increased and that’s just the gosh honest truth. One thing I has ran into on a consistent basis is that a lot of the drivers don’t speak fluent English (totally not their fault, everyone needs a job and to earn money, I get it) and I have specific yet simple instructions on how to deliver the food to my door but it can be a hassle trying to communicate these instructions and unfortunately it’s very hard to explain even when on the phone with them and eventually I have to come down from my unit to get the food. I wish there was a way to either translate to their native language or have DoorDash do the translation for them but whatever the case may be I run into this all the time and since I’m paying so much already with these extra fees, it would be nice to have the order delivered directly to my front door as advertised on the app. But I still use the app and will in the future. Perhaps not as often as I’d like to but sometimes it’s more than worth the fee to have a nice yummy meal that takes little to no effort to put together for the family..Version: 5.14.0
DOOR DASH 💥DoorDash has been a really nice company for me since I started using them to order food or snacks whenever I don’t feel like going outside or if the item I want is not nearby. Anytime that I had any issue with any food chain company’s service DoorDash has always solved it immediately and always reimbursed me immediately and I have always been able to access the reimbursed money right away I never had to wait for it “to process”. Or for them to “contact the merchant|food chain”. Door Dash is highly recommended on my part door everyone to use if you haven’t already tried it don’t hesitate FO ORDER ANYTHING TOUVE BEEN CRAVING THAT IS TOO FAR TO GET YOURSELF. I promise you will not be disappointed and if the food or snack of your choice disappoints you and does not deliver your item I promise door dash will make you satisfied by returning your money actually a few dollars more of the money you spent. Truly a happy customer that uses DoorDash for food a lot and always uses DoorDash during the late nights too because I am a food and snack lover and all I do is eat! 😆😆 I promise door dash is pretty much in my opinion BETTER than Uber eats. Uber eats would never reimburse every failed delivery with a few dollars extra onto what you paid. And they would surely not have the money reimbursement available immediately. Five stars? I would give 💯 if I could !!!.Version: 5.19.0
Great app if you want to waste your money and time :)On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app..Version: 4.38.1
Doordash even stole Keys. Doordash doesn’t hold their Enployees AccountableAlthough I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us..Version: 3.1.94
Good Service but Bad ApproachGreat service for having a new baby and not having any food in the house or time to go out but please change this one thing.
We live in an apartment building on the 4th floor with other town homes and apartments around us and write clear instructions for drivers on how to get to our door. However 3/5 times, the drivers clearly don’t pay attention and just drop the order off at the wrong building outside or at one of the town homes which doesn’t even match our address at all or the number we’ve provided. We try to call them and message them if we believe they might be lost or to check if they’ve found the place okay but they ignore any type of contact. When it is left at the wrong address, we try to message the dasher but they ignore that as well.
The thing I’d liked changed is tipping the driver before even getting our order. The driver should not be getting tips or even base if they pick up the order or not because of the tip. We as users should be given the option of a dasher tip after we have gotten our food. It makes absolutely no sense to tip someone before a service. When have you ever gone anywhere and they’ve asked for a tip before even getting any service provided? Please change the option of tipping to after the food has successfully been dropped off..Version: 5.1.0
2nd time SHAME ON MEMy first time using Door Dash was on Thursday and my family and I were so excited that our favorite restaurant was on the list. I was studying for an exam, my husband works the night shift and my daughter works from home. We just didn’t want to leave the house and figured trying Door Dash for the first time was a good idea. We placed the order and the food came according to the time anticipated. One problem...food was missing and the side items were wrong. I sent feedback and they applied credit but because the restaurant is always busy I waited an hour so I still had to go to the restaurant and pay more money. I waited 2 days later to give them another chance but a new restaurant and the same problem...my husband food was missing. I checked the order with the dasher and said my husband’s order was not in there. I sent another complaint they applied a credit again. Customer service number showed up on my caller ID twice but each time they hung up before I answered so I called them and explained the inconvenience and I didn’t want another credit but they need to test their system before offering to customers. I’m deleting the app and will use my own car to pick up my food..itnwas a waste of time and money to use their service. Save your money/time and be your own dasher!!!.Version: 3.1.68
Love DoorDash…but MANY order issues1st, let me say, I do LOVE DoorDash. Very convenient, especially during this never ending Covid pandemic. I am immunocompromised & have to take immune suppressing drugs daily due to a rare condition..and I live in a state with 1 of the lowest vaccination rates..and I live less than 30 minutes from 1 of our state’s “hotspots” so..very helpful for me. DoorDash customer service is awesome. Most of the drivers I’ve encountered are super nice. So why the 3 stars right? I would estimate that 1 out of every 3 orders I place has an issue. I haven’t used the app in many months because 5 (FIVE!!) orders in a row had issues! Not minor issues either…items left out, items substituted (without contacting me and/or confirming I was ok with it), food completely wrong, etc). And I’m often ordering for my 6 yr old, who has a sensory disorder/ADHD/anxiety/dyspraxia so she often gets upset and..it’s just frustrating because it’s all completely avoidable IMO. As I said, customer service is wonderful & helps resolve issues..but I’m still left without the items I needed/wanted, still have to get them & also take the time to get in touch with customer service & work on a resolution. Who really wants to do all of that more often than not when ordering?? I would truthfully use another service if one was available in my area. Just to avoid the hassle. But, again, DoorDash itself is wonderful 🤷♀️.Version: 4.52.2
Worst delivery and customer service ever!!Do not use!!I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!.Version: 4.25.0
Assignment of DashersI’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier..Version: 4.9.0
Dasher dropped my food off at the wrong address😡I ordered seafood from this known restaurant that was maybe 15mins away for my kids while I was at work. When I seen the dasher getting close I called them to tell them to be standing outside, he’s about to pull up. Well I got a picture text from the dasher handing my food to a man that clearly wasn’t my kids. I called my kids asked did they see anyone outside because he just gave the food to someone, they said NO so I immediately hurried and called the driver. He proceeded to tell me he was at the right address so I told him no sir my kids are standing outside he said well I gave it to a older man I asked could he go knock on the door because he gave my food to the wrong family. This man hung up in my face then would not answer my calls!!! I was so furious.
I made a complaint and Door Dash took no time reaching back out to me only to find out that he in fact did drop my food off at the wrong location. Door Dash refunded me my money back which will take of course 5-7 days but they are the reason I gave 3 stars because of customer service being so excellent.
As far as the driver I wish I could write a individual review about him. That was just plain unacceptable. Door dash need to add the feature where you can track the driver. If they have it, I’m behind on trying to figure out how to do it. Do better Dashers!!.Version: 4.48.1
Good App. Good Service. Good Money Grab.I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant..Version: 4.17.1
Beware of driver name OTMPerson never dropped off food and toke a black photo. Never answered me either. Thankfully door dash gave us back our money but not to our bank account but as credit on their app. For the first time ordering I can say it definitely was a sucky experience! But I like their quick response. Our door also has light and cameras. Unfortunately the next driver placed the bag of food so close to the door that I couldn’t open it without it rolling down the steps and she seen me (the passenger) struggle and still drove off. She literally could of got out and helped but I guess she waited for me to say help when I looked up to say help she already was driving away. Tho I would of not waited for someone to say help and offered it, I still feel this was a better driver than the OTM which I found out means “On The Move” meaning someone making moves being sneaky and they sure was and got away with it. Other than those two experiences I’m ok with giving the app another try. I’m in Philly PA so people out here going to try to take advantage the best way they know how and think they entitled to it smh I just wish there was a way to protect us from people like this who they hire.. I’m ordering again today so let’s see what happens now….Version: 4.109.0
Good (overall)In many ways, the work of a critic is easy. We risk very little, yet enjoy a position over those who offer up their work and their selves to our judgment. We thrive on negative criticism, which is fun to write and to read. But the bitter truth we critics must face, is that in the grand scheme of things, the average piece of junk is probably more meaningful than our criticism designating it so. But there are times when a critic truly risks something, and that is in the discovery and defense of the *new*. The world is often unkind to new talent, new creations. The new needs friends. Last night, I experienced something new: an extraordinary meal from a singularly unexpected source. To say that both the meal and its maker have challenged my preconceptions about fine cooking is a gross understatement. They have rocked me to my core. In the past, I have made no secret of my disdain for certain foods and those who prep it. It has been said that “anyone can cook”. But I realize, only now do I truly understand what those meant. Not everyone can become a great artist; but a great artist *can* come from *anywhere*. It is difficult to imagine more humble origins than those of the genius now cooking around the world. I will be returning to Door dash soon, hungry for more..Version: 4.80.0
WORST FOOD DELIVERY SERVICEWow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give DoorDash another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company.Version: 4.23.0
It’s okayI love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes..Version: 3.5.0
Good for consumers bad for dashers.I have been both a consumer and dasher and it’s very convenient for a consumer if you are willing to pay the extra fee but it’s also hard to tip so much extra for the dasher to make it worth while. As a previous dasher I know that it is hard to even call it a side hustle. Most consumers are reluctant to leave a tip and when they do it’s minimal, but I understand as a consumer that it’s hard to pay a big tip when you order something and the price is twice as much as item you paid for just because door dash charges extra. Then you have you tile the driver because trust be they don’t make much without a tip. Please tip big for these dashers if they do a good job so there is more value in it. Remember, door dah doesn’t pay for gas, insurance, maintenance or anything. Yes dashers get a tax write off but it’s not exactly the same.
Also, if you are a dasher you may want to try instacart instead if it is popular in your city. Especially in the winter. It’s pays better and it keeps you more active throughout the day. I made way more doing instacart when I was trying both. Around $20 and hour. Again you are an independent contractor so you can get write offs. I personally wrote off all of my taxes as a instacarter and make about 40,000 a year gross income..Version: 4.107.1
Great customer serviceCons: Some Dashers lie and steal the food. A lot of my orders are wrong despite my instructions. Sometimes DoorDash won’t reimburse you if your order is incorrect which isn’t fair because this happens quite often. Pros: Customer service is excellent for the most part. They do what they can to rectify any issues. DashPass is great if you’re a frequent user. Suggestion: Better protocols for incorrect or missing items. I shouldn’t be treated like a liar because the restaurant got my order wrong. I’m not sure how you discipline rogue Dashers but I hope they lost their job. I’d have several instances where people take off with my food and I’m not ok with that even if I get the refund. I’ve wasted hours of my time, waiting for my food. Something should be done about that. All in all, DoorDash is ok. I prefer to cook at home at this point because all these apps seem to be a waste of money, time, and unnecessary stress.
Update: DoorDash sent me an email stating that my review of a restaurant went against their community guidelines. Say what? All I say was, “My pizza was undone in the middle and I was disappointed.” At this point, I will no longer be using DoorDash. There is no reason for a food delivery service to refuse honest reviews of restaurants. That’s very shady. Also no longer ordering anything from Chuck’s Pizza. They can both GTH..Version: 4.57.0
Failed orderRestaurant was closed. They tried to extend credit instead of refund..Version: 3.1.08
Dasher picked up my order an hour ago.I have used doordash for a while and things are getting worse lately. Dashers try to get too many orders and resulting unacceptable delays. I have been watching the dasher map and noticed he goes to different direction frequently. Not cool.Version: 3.1.08
Horrible platformI ordered almost 2 hours ago. No food, no way to cancel. They tell you to contact customer service for ETA and they simply don’t pick up the call. If they don’t redeem themselves I’m more than obliged to move my business to other great food delivery services..Version: 3.1.15
No option to delete account?If there is an option to delete your account, they don’t make it easy. And if there isn’t an option…that should be illegal. Holding your credit card hostage in their system is wrong. A friend’s account was hacked right times in two days. Thousands of dollars in orders of booze. They went in…changed her email but kept the credit card. She caught it after the first day but had to spend a day trying to sort. The next night, six more orders went through. Crazy..Version: 4.59.0
Hidden feesFees are too high and your adding extra fees for processing..Version: 3.1.94
Asking for verification code but none was sentTried it via text 3 or 4 times. Received it several minutes later. Had to get it via email. Also tried to order via the website but it would not allow me to submit the order..Version: 3.1.15
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