Too Good To Go: End Food Waste Customer Service

Too Good To Go: End Food Waste Positive Reviews

Great concept, amazing value, one feature requestI use this app all the time. I’ve looked at some reviews complaining that sometimes shops don’t have their food or that they don’t get what they ordered. While these are valid points, they are not the usual experience. I ordered hundreds of bags over a year, only twice I got to a place that was closed, 2-3 times the shop didn’t have the bag (it was a mistake in the system) and maybe another 2-3 times the bag was cancelled before I collected it or the collection time has changed. In terms of being satisfied with what you are going to get, as long as you don’t have any allergies and you are not picky about your food, you can follow the ratings system. If you are picky, you can still use it, but buy only from vendors that always give you the same thing. E.g. most sushi places will give you sushi, Starbucks split their food and cakes into separate offerings etc. If I could wish for one feature, it would be the ability to order my lists (including favourites) by start and end time of collection. I know I can filter on it, but sometimes I would like to quickly see what I can get now vs. what I can get if I wait a bit. It might not be important for a casual user, but when someone schedules their lunches based on TGTG, it is handy..Charles FinlayVersion: 24.8.11

In love 😍They have so many options when it comes to the stores (in different locations too) and the food from those stores are always something different (might get pizza, taco, salad, pastries, etc). I always order from District Taco in KOP because they seem to be the best - staff so friendly and food amazing. There are some cool pizza places like Zestos (great value and fresh/ heated up) but then there are awful ones like Primos (they make you pay full price for spoiled/cold food). Only ran into an issue once and that was with Primos when they didn’t have any food and didn’t cancel which made me go through the app for a refund that took about 2 weeks but don’t freak because they will get to you. Can order a few if available which can last you. You might get it at the very end of store closing hours, but it will be perfectly good for the next few days (if it takes you a bit to eat or order a few and planed to save it for another time). This app is perfect for saving food and on money. Awesome for people who might not be able to afford full price on food. Thank you ❤️🙏.98EMJVersion: 23.7.10

Good, But App Could Be ImprovedThis is a great service that helps to fight food waste. It’s also a nice way to discover businesses in your area that you might not have known about and sample their offerings. However, the app itself could use some improvement. One issue is that there are some points in the day when the data in the app fail to load and you are stuck at looking at the animated Too Good To Go logo in a white box - sometimes this occurs in the middle of the night but I have also seen it take place during the middle of the day. I hope this never happens to me when I’m going to pick up an order and need to show it to someone in a store and swipe in the app to collect. Another issue is that the distances shown in the map are straight line (or “as the crow flies”) and don’t take into account the street grid or bodies of water such as rivers. While this approach might work fine for some areas it isn’t best suited for a dense urban environment where there are numerous businesses. Even when I have the filter set to the minimum 1 mile distance I see locations that are actually much further away because they would first require walking to a subway station or to a ferry landing to cross a river. I have found that it’s easier to judge distances by looking at the “Map” view instead of the “List” view under the “Browse” option, but there is no “Map” view available under your “Favorites”..Metter98Version: 22.9.11

Great concept but execution could be much betterI have only used this service once as a result of it being poorly executed. I arrived at the restaurant at the start of the pick up time. They didn’t have my order. They had no food remaining and were dismissive. I biked 2 miles to get it so it was a huge waste of time and effort. Not only did Too good To Go customer service not provide me with compensation / discount for a future order but I had to wait more than a week for the refund. The app is also not that great. I don’t have an issue with the distance shown being a straight line like others have noted - that’s what Google maps is for! My problem is lack of selection - only the same 3-5 places show up within 2 mile radius and I’m in a dense area just a few blocks away from a very big and famous university with tons of restaurants in the area. The description of what might be offered is often very vague and we have no idea why places get the score they do. I understand we shouldn’t rate places like Google or Yelp as these establishments are doing us a favor but it helps to know if my bag is going to have boba tea or a sandwich? Is it going to be a meal or dessert / pastries? Will it have meat? I just called up a pasta joint that always shows up in the app. I thought I’d be getting cooked ravioli but was told it’s uncooked bits of fresh pasta. That type of info would be useful to have in the app..Teh_zVersion: 23.3.1

Great app & idea, would love Gluten-free as a filter optionI discovered this app today and I’m so excited! Grocery prices are outrageous right now and having the option to save money while also keeping food out of the landfill is so wonderful. The app is super easy to use and the options are pretty diverse. This is such an excellent and timely idea and implementation! I was really surprised to see that when presented with options to filter choices there is an option for vegetarian and vegan but not gluten-free, even though several of the businesses have gluten-free options listed in their online menus and society is embracing gluten-free eating in growing numbers each year. My final critique is that even though there is a tab to click labeled “allergies and ingredients,” there are never any listed, just a generic message to check with the listed store. It just seems like if your surprise bag regularly contains a major anaphylactic allergen like eggs, corn, peanuts, tree nuts, soy, dairy, fish, or shellfish, that could be added to the generic message to save lives, plus save time and energy for all involved. When selling food items, it’s the expedient and responsible thing to do. For these reasons I felt like I could only give four stars for now..FixedIncomeFoodieVersion: 23.12.0

Love the concept, would tweak a few things!First and foremost, I want to say that I really do love the concept from this app. While I have only gotten one bag thus far, I did enjoy the selection of donuts that I was able to receive. Also, there’s a good deal of restaurants near me which provides a great selection to choose from. Here are the cons— (1) I am unable to see any reviews. It would be helpful to know why a restaurant received a lower or higher rating. For some reason, the app will just give the rating and pick out the good things about the restaurant but that doesn’t help me decide if I want to purchase. Was the food not good? Was the quantity not good? Was it customer service? These would be good to know before purchasing. (2) I honestly don’t know why they even have an allergen section because it provides zero information, it might as well not be on the app. I get that it is a surprise bag, but there should be a way to receive some information, even if it’s “a majority of the products contain tree nuts”. Alternatively, if I could specify my allergens and the restaurant can approve or deny based on what they individuals selected. Something should improve here..C.D.MaVersion: 22.9.10

Becoming disceningAfter 40 transactions, you may get your antennae up for the radar of a $5.99 meal from a mom and pop takeout business in a really busy area. It could be amazing but it could be quite disappointing, equivalent to the lunch special but without the best items and a huge serving of the cheapest. This is the roller coaster you choose that is TGTG. With over 40 purchases I've had disappointing sides from a seller named after our great state on the West Coast. I've had disappointing pastries from a corporate coffee house. From a small East Coast Pizza House that moved to Pasadena on the West Coast I've had five amazing slices for $5.99 but when I got it again months later, it was only three slices for the same price. Like FGump says, you never know what you're gonna get. This is TGTG. Still worth it. Best if you are in a crowded area. After a few runs you too will get TGTG antannae feelers but are still subject to getting amazing tacos and empanadas one day and repeating the order the next day to find a box filled with four slices of amazing wedding cake from the very same restaurant (in North Hollywood California).ThermommeterappraterVersion: 24.9.0

BrilliantThe collective "we" needed this! I’m so glad it’s a thing! I know how much restaurants and big arenas waste food and other products. Here in this app you will find places to purchase food that’s fresh and healthy at the end of their business day … Delicious and or new to you. It’s full of discovery! The place of business gets to make their money back (thus you are supporting a local business to stay in business helping keep your neighborhood thriving) and YOU get to purchase some thing at a low rate that’s good to eat so it doesn’t go to waste. I actually even found a few places that I didn’t even know about in my local area just because they are a part of this. It’s been a win-win + a great experience for us. Get yourself a salad or some baked goods for a fraction of the price. Great for students, people on a budget, a person on the go. We've all had a variation of this idea at one point or another….and Too Good To Go executed it—wonderfully! I highly recommend it to anyone..ShanlieVersion: 22.8.01

Fantastic initiative, should be the norm. Usability could improve.The concept of this app is great. Food waste is a massive problem and bringing awareness/sustainably reducing it is great! T he one star docked is only because (as other reviewers mentioned) the filters and map variables could be greatly expanded. Things like keywords, food sensitivities, and better options to section/parse the map would make the user experience much better. Encouraging vendors to list/update their offerings would make customers easier to find (and vice-versa), and it’d be less overwhelming than browsing the many dots on the map. Basically: You find restaurants with extra food, and pay for it at an extremely reasonable price. Every place I’ve gone to gives a really generous amount of food for the cost, and can last a couple days especially if it’s a bakery or grocery store (disclaimer: I’ve been at 90%+ rated places so far, so it could be hit or miss). Needless to say it’s amazing for those on a budget, and it’s benefiting small shops as well. I really hope this concept becomes widespread because we waste so much while many have very little..MilesofedgeworthVersion: 21.4.0

Such a great appThis is such a wonderful app. I have loved using it and gotten so much food through it. I love the map feature and searching based on your location. I love that when you click on a stop you can have the choice of google or Apple Maps to get directions. It makes it so easy. Purchasing and picking up seems to be so easy. There are a few things that I think would make it better. 1. The sorting options should show you things in order of the pick up time. I got out of a work training yesterday and wanted to see if I could grab dinner anywhere. There as an option but it took me a while to search through. I’d love to see an option to see the items listed by pick up time. I would spend more money on here if it was quicker access. 2. I feel as though I have to look through multiple locations to actually see all the different places that are offering food that isn’t sold out. I don’t even know if the Browse shows them all or not. I wish there was one spot to know I was visually seeing them all. 3. I wish there was a way to hide stores you don’t like. I will never order from this one donut shop in our town and they have 3 locations. I don’t like their donuts and yet every day I have to scroll through their listing for multiple of their locations. I wish there was a way to just hide the company as I will never purchase from there Again these are all things that would make me buy more and use this more. Great app and concept and I love it. Take my money!.Dreisbach5Version: 23.11.11

THIS APP IS A WASTE OF YOUR TIME:STAY AWAYIf Apple allowed to rate an app with negative stars I would give this NEGATIVE TEN STARS. The first time I bought a surprise bag from a pizza joint, you had to show up at 11:30 at night. I get there and the restaurant is t even open Second time I buy a surprise bag from a bakery and half an hour before pick up I get a text message saying Oops there’s no food going to waste we’ll refund your money. Third time I buy a surprise bag from a different bakery. Again I get a text half an hour before pick up time: Oops there’s no food going to waste we’ll refund your money. Sorry but three strikes and you’re out! I’m deleting this app and telling everyone I know that it’s just an exercise in futility. They’ll probably delete this review. It’s a great concept but they really need vetting of their partners I’m thoroughly disgusted and disappointed. I’ll just buy whatever the cost of the surprise bag is in canned foods and take it to a local food bank! Shame on Too Good to go!!.LemoncambridgeVersion: 23.4.10

How does Surprise Bag offer sell out every day within a second of offer?Generally very very happy with the entire concept of Two Good To Go. It’s an inexpensive ( mostly) fun food surprise. If it helps with food waste ( maybe) even better! The single thing that perplexes or confounds me is the stores that offer surprise bags at a designated time “check back later at 9:16” , for example. I have attempted to acquire some surprise bag offers for weeks at the designated time, but no matter my “readiness” to pounce on the offer, it sells out instantly. I am saying instantly- turns say 9:00 pm & the surprise bag is gone by 9:00:01 seconds. I am sure that people, maybe the same people every day? Have figured out how to set up the transaction for instant purchase. Maybe the business is only making one offer, however it is still instantly gone every day. Not quickly, instantly. Perhaps I am just not quick enough for the very popular offers, other than that I enjoy the whole idea of TwoGoodToGo very much, it’s quite a clever concept..Coffeekat22Version: 23.12.1

Great app to reduce waste but Mixed feelingsI am 100% supporting the goals to reduce food waste and happily satisfied with the food from many biz who are happy to do the right thing. However, I don’t support rating the participants unless there is something wrong with their food. I have got food from different places but found that some of them were rated low just because the amount of food was smaller than others, even though it was still over 50% off. I believe quite a few people are rating the biz like yelp and Google. I feel bad if the ratings hurt the biz owners feelings while they are doing whatever they can to help save food and also make us happy to save food and the cost. Another thing I noticed is that the exact time to check their availability was added in recent updates which is most likely the cause of ridiculously high competition to get the limited amount of mystery bags from popular stores… I hope the time of release would be kept secret so that everyone has chance of getting one by luck!.Iwastedmytime4nothingVersion: 22.5.0

Amazing app for saving moneyThis app is easy to use and food is extremely cheap. You can reserve multiple “surprise bags” and save good restaurants as favorites. Overall I’ve had a great experience. I will say that if you are a picky eater or have a lot of dietary restrictions, this app is not for you. You reserve a bag ahead of time and get whatever the restaurant or store has leftover at the end which can vary a lot. Also orders can be cancelled at the last minute if the restaurant sells out. This is all spelled out in the app before you order anything so as long as you read carefully, you should have a great experience. I paid $5 for a bag of pastries easily worth $20-25 and they were DELICIOUS. I’d suggest ordering 1 surprise bag from a few different places and seeing which places have the best deals and best food and understanding that it might be a little hit or miss at first. Excellent app!!! I look forward to even more restaurants and stores participating..KirarzVersion: 23.3.10

Minimizing waste while allowing you to expand your palateToo Good To Go is just that too good of an app at what it does, which it aims to do in minimizing food waste. While the premise of each purchase is that you will receive fair market value equal to what you purchase, there is the inherent uncertainty and with it gamble that today the store you bought a surprise bag from will have lots of leftovers. As for the stores themselves, this app allows for them to minimize food waste, make a few dollars off of their leftovers, and reach a potentially new demographic of customer who at first try that store via this app but over time can become a new loyal customer. I believe in the idiom “waste not, want not” and with this app and how it seeks to achieve its purpose, I am convinced that TGTG has found that right balance in doing its part to help reduce food waste. Indeed, I kinda feel like a 5-star rating does injustice to the wonderful work that this app seeks to do..Bruce in DCVersion: 23.10.10

GREAT COCEPT!!!!So, the idea of this app is awesome. I without a doubt, am rating 5 stars. I do feel a few things can be tweaked. My general area without having to travel is mostly pizzerias and bagel shops, which by no means is the app’s fault. But I’m not going to travel to pick up a meal at 10:00 at night. Like I said though, not the app's fault. While we see how many stars a establishment got, the one thing I would like to see is, actual customers reviews. While bags can differ from day to day, a review can give a future customer if the quality of their bag was good. For example, a pizzeria by me, loads their bags up with physically very old slices of pizza that appear to be from that morning when the place opened while another you would swear they just took it fresh out of the oven. But that’s it, if you could include actual reviews for actual establishments, that would make the app perfect. Keep up the good work..SOUPY3185Version: 22.7.0

Some food items SHOULD go….I used this application and was extremely excited to (hopefully) get a great value with some decent food, but also to help the environment by reducing food waste. I selected a pizza place with a 4.6 rating out of 5 star rating. Seemed like a good start for my TGTG experience. The claim was that I would receive “a $15 dollar meal for $4.99”. Great deal I thought. EXCELLENT DEAL!!! Anyway, what I received in my suprise bag WAS a surprise. 5 slices of pizza that looked like thad sat out for 8+ hours. 1 pepperoni slice, 2 sausage slices, 1 margarita slice and 1 white broccoli. My issue… this is not “a meal”. It’s scraps. I would rather have taken that $5, gone to the store and made my own (better and fresh) meal. I give the application 3 stars due to the good idea, the ease of use, and the whole process (how smoothly it went). However… the product that you will get, the actual “food”. PEOPLE… do not do it unless you don’t mind eating 8 hour old food (which hey, a lot of you do judging by all the high star ratings). The food you will get….. it SHOULD HAVE GONE!!.Amazon shopper nowVersion: 23.3.1

Timing is key but the quality of food and money savings is worth it!This app saves both money and time! If you’re not a picky eater, but need to eat healthy at an affordable rate, this app is for you! While there are tons of stores on this app with a variety of food, what makes this app so good is when you find the few that work for your daily schedule and diet. These deals are generally later in the day (understandable), but for you that might include staying at the library an extra hour or hitting the gym right before or just enjoying the city a bit longer - which is probably what you came to nyc for. Include TGTG pickups at the right time and you can use it as a motivation to maximize your time in the city! It’s also a perfect app for scheduling your meals and recording your diets. Research the stores a bit, test some things out, and begin to schedule your daily routine with the right food and the right stores (price will always be on your side). The only ask I would have would be on the user experience. When it comes to filtering, I wish I could filter based on time. I would also love to have a personal page where I can keep tabs of my favorites instead of it just being one of the many generic lists. If you make it a more seamless search engine and personalized experience, hardly anyone can refuse the deals and quality of food..KareemEatsVersion: 24.3.0

App is easy to navigate, the concept is even betterI was told about this app like 4-5 years ago and at the time they did not have any establishments participating in my area or really any smaller metropolitan cities near me. I kept checking back in every so often to see if that had changed and it finally has within the last year I believe. Although, I didn’t immediately get on and start ordering surprise bags, I would keep an eye on it. Well I finally got one from Whole Foods and it was $10 for 3 premade meals (all I happened to like thankfully) and considering the original prices for these meals, it was not too bad of a deal I’d say. All that to say, I love the concept of this app/company. You are able to discover new places you might not consider trying like coffee shops or bakeries and you get to help with food waste while also helping your wallet. 10/10.Brit brewerVersion: 24.9.22

Great idea but a long way to goThis review is for San Francisco. The concept is a great idea but it’s not very practical in SF. First, there aren’t many restaurants participating so in order to get food you often have drive across the city at a specific time. Waste of gas, time and a parking nightmare. Second, the portions are horribly small. You have to order two to three orders to complete a real meal. Thus, you’re paying full price for mystery food that you might not even like. Last, the apps review system is misleading which is a big strike against the app. You’ll see the reviews say something like “80% of users give this restaurant at least three stars”. That sounds like a good review “80%”. But it’s not. Three stars isn’t a good rating. And you can’t see comments about why that restaurant got such poor reviews. I ordered from two restaurants in one day and like one and the other was a joke. I spent over an hour driving around town to pick up the food. Not worth it in any sense. Great idea but not practical as current set up..You yours new appVersion: 21.6.3

Great app terrible businesses associatedI think the app is truly a great concept and it can definitely help both businesses and consumers. However in my experience using the app some businesses are essentially using the service to turn trash into profit rather than potential waste into a decent meal. Prices vary based on business some businesses charge $10 for literal scraps. There needs to be some sort of quality control or some sort of requirement. I shouldn’t have to toss out the food they give because it’s just inedible. We should be able to leave visible reviews on the restaurants we ordered from so there’s more transparency. After having 2 bad experiences in a row I cannot be the only one feeling like with the popularity of the app abuse is inevitable. If a visible review is shared on the app I think it would keep businesses more honest and prevent a bit of nonsense. I don’t expect the best of the best or an over abundance but I definitely don’t want to pay $5-10 then come home and throw away inedible food..AlLy-KVersion: 24.2.0

What’s the point of vegetarian/vegan settings if restaurant isn’t notified?I’ve heard of TooGoodToGo for awhile & was excited when it started to spread around Los Angeles. I have mine set to vegetarian/vegan which obviously limits the restaurants & coffee shops that come up which is good. HOWEVER, what’s the point of using these settings when I order bags (from mostly coffee shops) & am routinely given meat products I can’t eat? I then have to throw them out. Restaurants should be given notice that a vegetarian/vegan ordered, that way they can cancel the bag for someone else to order if it’s a meat product or just swap/substitute with someone who isn’t (ex: give one person two croissants & one two ham sandwiches instead of one of each to both). I’ve ordered about a dozen bags & thrown out items in half of them, a few the whole bag (got slices of pizza with meat on them). I understand you get what’s left at the end, but why list a place under vegetarian/vegan when there’s a very good chance you won’t be able to eat what they give you?.TravixxxVersion: 22.8.10

Love this concept, wanting more features!This app and the concept behind it is amazing! I’m a huge proponent of ending food waste and I love a good deal. The design is pretty and mostly functional. However, here are a couple things I’ve found myself wanting that would make this app way easier to navigate: 1. Be able to search and see a list of all registered venders in my area, even if they aren’t listing anything that day. It took me way too long to figure out that I could search and then click ‘show sold out’ to find all the potential vendors I would want to keep track of by following. A button saying: show all vendors in area would be so much more intuitive! 2. Be able to see reviews from other customers. We can see stars but not actual reviews, which is pretty basic and always helpful when deciding to spend money or not, and why. 3. Be able to report vendor. I haven’t needed to, but if a vendor is consistently not providing value, one should be able to report that without leaving a negative review and receiving a refund. 4. This is Portland, OR specific: I’d love to see more restaurant food besides donuts, bagels and pizza! That’s mostly what’s on here in this area, even at grocery stores, and for a foodie town I’d expect way more variety and also healthier options. Someone isn’t hitting the market well enough because there’s tons of untapped potential..WinereviewsforpleasureVersion: 24.10.0

App is great but some places don’t give muchThis app is awesome and my complaints aren’t their fault hence the 5 star! However, I will say there are places that are consistently cheaping out! For example I had zero degrees twice! It stated $12 value and purchased at 3.99. I ordered it, and came to pick it up. I got a cup of tea. On their menu tea was like $4 so I basically just paid for menu price without picking what I got haha. I thought it was a one off and ordered a second time and same thing. Cup of tea. I understand I am saving it from getting wasted but there should be some way of tracking which places should be taken off TooGoodToGo, or to have us read the comments we submit before other people order from that location. Besides that I would say the app is great and helps save food while getting a good deal on it! (Most of the time).AhdgalauVersion: 22.2.1

Good way to serve the community.I have used the app for about 4 times now only con is some places make you feel as if you begging and you didn’t pay for the food. Mind you a meal is only $3 Dollars less don’t act like you giving Mae a bag of food and I must take it..it is pretty good just wish you could narrow it down more so if you see something you also had already and didn’t like it you would have the option to now show it any more . In addition if the plates are not made as of yet give the option to at least choose if you want gravy or just not to add something that may turn ur meal off and make you waste it . Like one lady added spaghetti on top of my rice with beans n a piece of fish. Her reason was it had chicken in there but I was trying to tell her what she was giving me was fine . usually I don’t have any idea of what I wanna eat for the day and this kinda helps me know I’m eating something n hopefully I like it lol..#Nic1Version: 24.8.0

Great Idea, Needs Better Diet PreferencesI love the idea of this app and Ive really enjoyed loved grabbing orders from places so far (bakeries have by far been the best). However, this app really needs to execute its dietary preferences better. Filtering restaurants by vegetarian / vegan entirely hides the places that do have vegetarian / vegan options. The ingredients and allergens section is basically useless because it gives the same “Your bag will be a surprise” message across every page. It will indeed be a surprise to me if I can’t eat anything I get from a place :| I think it would be a lot better if we could mark our preferences to a place in advance, then have the charge for the order go through once it’s picked up. If a restaurant can’t provide a vegetarian / vegan option, an order should just get cancelled, or moved ahead to a different day if possible. Something in-app instead of just asking at the restaurant! It feels like beggars being choosers to ask then, maybe ahead of time would be better..TreesplosionVersion: 21.6.4

Customer Service/OptionsI needed to reach customer service and the drop down menu didn’t have the option I needed. So, I chose one just so I could contact someone. On Monday, I had a terrific experience picking up 2 prepared foods meal bags at Whole Foods. That evening, we really wanted to try to get a bakery bag. Fortunately, at 10:15, I was able to get the last bag. Since I was driving there the next evening to pick it up, I decided to get a prepared meals bag as well. On Tuesday, I got the notification that no food was going to waste, so my account would be credited. So, I didn’t go to the store. I was not billed for the bakery bag, but I was billed for the prepared meal bag. The charge is not pending. It is an actual charge. When I wanted to contact the company, there was not an option in the drop down menu to click for being charged for something you didn’t buy. So, I selected I didn’t get my order, or something like that. In my note, the first thing I said was there wasn’t an option for what I need. I explained the situation just as I have here. Then, I got a reply that the charge would drop once the order wasn’t picked up. But that is not the case. This is not pending. It is charged. I now have to go through the trouble of going through my credit card to dispute the charge. Once something like this happens, it’s usually means I’m done with the ap. It’s not worth the time it is taking for me to address the problems..MomofoneteenVersion: 24.7.0

Great idea but at the mercy of the sellerI’ve gotten some generous portions for the $ but often walked away very dissatisfied. There needs to be more accountability for the proprietors to actually give the buyer a bargain for taking the leftovers. Often the attitude seems to be, “well, you don’t pay as much so you don’t get as much [as a regular customer].” My understanding is that the buyer gets an actual deal in exchange for not getting a choice. If I get a chintzy amount of something I may or may not even like, where is the benefit for the customer—paying for th privilege of “fighting food waste”? I think too many of the companies that participate see this app primarily as an additional income stream and forget that there is still a customer who should expect some level of “good service.” Really, if they only wanted to avoid “food waste” there are plenty of charitable outlets in my city that they could partner with to give the leftovers to those who might go hungry otherwise..TheSingingNurseVersion: 22.11.10

People complain about EVERYTHINGThis is a wonderful app. It is what it says it is- food that s about to get thrown away can be bought instead, for an insanely low price. It’s a surprise. Surprise!! Surprisingly though, even though there’s some amazing deals on here, and even though it’s hit or miss, clarified by the “surprise bag you don’t what your gonna get yada yada yada’ y’all act like this company owes you something for letting you down. It’s a great concept. It’s cheap. It’s food. Let’s simplify so you can understand how this works- Pretend this is tinder, and you decide to meet up with someone at a bar that has no profile pic. You might have to travel a mile-it may be inconvenient for you to leave that hovel you’ve created But- That date could be awful, it could be great- either way you might get laid. Surprise..Boblawblog1Version: 24.7.0

Don’t understand negative reviews?I’m a college student so when I first heard my friends raving about this app where you get delicious discounted food, I knew I had to see what it was about. This app is amazing! I do live in Chicago so there are over 100 different options every day! I get whole meals for 5 bucks at most and the food lasts me the whole day even the day afterwards. If I just need a quick pick me up I go to this app and can get free pastries for 3 dollars or donuts. Some places even give drinks! Seriously, I have nothing but good things to say about this app and I hope more people can try it out so it becomes more normalized. With the inflation, and sky rocket of prices at grocery stores/ restaurants, this app has helped me save so much money it’s insane. Forever grateful to have been told about this.Lilibean726762Version: 23.1.1

Extremely limited participation in my areaThe app seems to work well enough, and the concept is great. Unfortunately, the only participating stores in my area are dessert bakeries and donut shops—not particularly useful to a diabetic like myself. I don’t live in the middle of nowhere—I’m in one of the twenty largest cities in the US—so I would expect a bit more variety in what’s available. Even if I expand the search to statewide, that adds only a handful of specialty shops and twenty million Circle K stores (but not the one that’s a mile away from my home). I understand that most big corporations have little interest in participating in measures like this, but there are a lot of local and regional businesses around here that could be participating but aren’t. The organization needs to put more effort into convincing businesses to sign up. A big help would be to pick up one or two national or large regional grocery or restaurant chains..QuantumpandaVersion: 24.11.0

Not notifying people sold outCouple of times now this that happened when I buy a bag and when I go to location it ends up being closed or the place ran out of food. Some people just go to these places that are out of the way from their normal paths hoping to save some food and it’s frustrating because it wastes one’s time and transportation expense. The establishments need to take responsibility to cancel the order. Also the app needs to fix the time where certain places say to pick up and when customers go their the location is closed and everyone who showed up are upset and starving because they came after work hoping to get some sort of dinner. I know because I was one of those 5 people who showed up. I hope the app will improve on these issues, but I still see the wrong hours for that last location I went to. Other than these issues, the app works okay..Peace oliveVersion: 22.8.01

Chicken conspiracyIn all honesty, I absolutely love the app. It’s amazing that they have this to save for food waste, but I do have a problem with one specific restaurant. I had a theory that they started canceling my orders for no reason m. So today I placed an order of three for pick up considering every single day they have 5+ listed on too good to go. Of course around the time where I get off work I open the app to check if my order is still available and it was canceled. So I then went to the restaurant and noticed that they weren’t sold out. Because my biggest confusion was how does a chicken spot run out of chicken!? Also every time my order is processed for cancellation. It takes up to 14 days for me to receive my refund. But why not just have the order as processing or pending instead of confirmed through my bank. Other than that amazing app..Jasonn WhiteVersion: 24.10.10

Poorly OrganizedI like the concept. I’ve liked most of the food I’ve gotten in my “surprise bags”. Payment is remarkably streamlined. My biggest gripe - The organization of the app annoys me to no end though. The places I “favorite” get moved to their own row at the bottom such that I have to scroll, even below the row of sold out bags. There are separate lists for ones that might interest me and ones for pick up tomorrow, but no clear pattern as to which section the bags will be listed under. Basically, I have to go all over the place to see what’s available. If I stop using the app, this will likely be the reason. My new gripe - Recently they added a feature to have a friend pick up. Just tried it yesterday - turns out it requires the friend to download the app. It wasn’t clear that the friend would be required to have the app. There’s zero motivation to be convenient for the customer. It’s entirely about recruiting more users, and yet instead I’d be less likely to use and recommend it to people. (Side note - some business sadly seem to be doing this at a loss in an attempt to gain future customers instead of reducing food waste. When you get your food, remember that it’s supposed to be leftovers and scraps! A full meal or such is nice to receive, but that’s not what this is supposed to be for so don’t hold it as your standard.).MonkeyButt9808Version: 24.4.10

Great idea, execution is based on the retailerThe idea is simple: restaurants & other retailers have food that is perishable - if it doesn’t sell, toss it! Usually not because it’ll spoil, but because quality standards demand it. The retailers who get it set aside the “spoils” at the end of the day & make them available here at a big discount (think “day old bread store” but for a lot more than bread). But there are some who just use this app as a gimmick to get customers to come in & try them out. You’re not saving anything - they just give you things off the shelf like any other customer, and without much in the way of savings. Once I get those, I just avoid them going forward. Still, for the ones who get it, this is an awesome app! I’ve had meals I’d never have ordered on my own, & my kids have tried pastries & bread products they’d have never eaten otherwise!.Wiki-PapaVersion: 24.3.0

Good idea but not fully there yetThis is an excellent concept from and environmental and economic stance. However, many of these places already offer discounted food in day old items and therefore the savings is not accurate. I have bought three bags now and another with my wife’s app, and I can tell you that the money it says you saved is wrong because the price shown is the value of what you’re buying. So you need to subtract what you paid to see the actual savings. Also, some places are just Not worth it particularly when you give up warmth, freshness and choice. I got a bag of say old Jalapeño bagels for $3.29 When I could’ve paid $5 to pick the bag of day old bagels of choice. This “surprise idea might be enhanced by allowing customers To pick the types of surprise bags..Wanderlust73Version: 22.9.0

SarasotaThis was a fun experience for me. There are companies on here I wouldn’t often go to, or even know about! I was introduced to a new small local Italian deli that I have never been to. I bought some meatballs and marinara while I was there and loved it! It was a great value and it made making dinner easy peasy! It’s a win win! It’s free advertisement for the company because I have been telling everyone about it and for me it was like getting surprise gifts (yes I paid $ for it) but it was a small amount of $ and I loved surprise bag of stuff. I would love to see more companies near me do this. I love supporting local! I did learn that I couldn’t pick up until my given time, actually I could do it 10 minutes early. This was due to how the app works, not the company..Fl.girlVersion: 23.11.11

Good concept but needs workThe concept of this app is great as it prevents food waste, but it seems more catered to restaurants than to customers. There is a lack of a review system besides star ratings, and it would be nice to get an idea of what to expect even if things change on a daily basis. Also, customers are only allowed cancellation up to 2 hours before pickup time. However, the store can cancel your order whenever. The fact that I had an order cancelled 20 minutes beforehand was bothersome considering how I made the drive and was given such short notice that my order was cancelled. I understand it’s hard to determine how inventory changes on a day by day basis, but why are restaurants available for next day pickup rather than making it available hours before pickup so that they can at least determine the amount to distribute on the app so it minimizes cancellation?.Kim178Version: 21.9.0

A must to save money in torontoI got a $30 value for $6. Breaded fish sticks Steamed veg Fresh cut cantaloupe Chicken salad Biologique gummies.Aired wardsVersion: 21.11.0

Good for rats like mePerfect service to scrounge for cheap scraps like a goblin.ZooFellaVersion: 22.2.0

Nikita sharma"As a user of the Too Good To Go app, I've been impressed with its mission to combat food waste by connecting users with surplus food from local businesses. However, I've encountered a couple of barriers that have impacted my experience. Firstly, the limited availability of participating businesses in certain areas has made it challenging to find nearby options for rescuing surplus food, particularly in less densely populated regions. Additionally, the variability in surplus food availability and selection has sometimes resulted in inconsistent options, making it difficult to rely on the app as my primary source of food. Despite these challenges, I appreciate the app's efforts in promoting sustainable consumption practices and look forward to seeing improvements in its accessibility and consistency.".Nikita sharma10313651Version: 24.2.0

Unresponsive customer serviceI like this service in theory. I want to use it more. However, the second time I used this service the restaurant refused the order at pick up and insisted, I request a refund through the app. I logged the problem ticket through the app and was told I would hear back within two business days, but that was three weeks ago when I go back into the app to log a new complaint, it recognizes I already have a complaint outstanding on the order and won’t let me submit a new one so I am out the money for the order, and there seems to be no recourse or way to get a hold of anyone on the app or on the company website..BellaPanda11Version: 23.12.1

Please let me hide storesI’ll start by saying I love the concept and use the app. I’d love to use it more. The problem is that my list is clogged up with offers that I’m never going to purchase and I get sick and tired of scrolling through them. Please, please, please build functionality so I can hide certain offers and avoid the distraction. Thanks!.NickthekiddVersion: 24.9.22

Amazing !!Best thing i have found since moving to London !! This need to be worldwide.$0rayaVersion: 23.11.11

I’m addictedIt’s like eBay but worse because it’s local.Derrbert2021Version: 23.11.10

Finally an app that is both useful and sustainable whilst addressing our growing consumerism.Finally an app that is both useful and sustainable whilst addressing our growing consumerism..Evan AeolusVersion: 23.5.10

Heart in the right place; easily gamed by businesses.Seems to be monopolized by the local gutter pizza-by-the-slice chains trying to offload their dried-out leftovers. Seriously, 9/10 times I open the app, it’s just the same pizza slice shops spamming the feed. When have found offerings, they’re not usually at any noticeable discount over regular price. Example: stated value $18 available for $6. I show up and wait… and get handed a bag with 3 2L bottled soft drinks. Oooooh, savings! The pickup process could be streamlined because no one ever wants to scan my app or even see it, they just want the 4-digit code for pickup. But seriously, 90% of listings are jus expired pizza, mostly from the same local chain monopolizing the app..MyNameIsPrintsVersion: 23.10.1

Love this appI look forward to my next surprise bag. Great experience with the grocery store. Apps is simple to use. Great value for the money. Love the idea of not wasting food. North Americans waste a lot of food..On routeVersion: 23.4.0

Great concept but many areas that need improvementSome features to add 1) Please include a Halal option when filtering stores/restaurants 2) Please include a delivery option as some places are too far from where I live 3) A way to communicate with the stores before you purchase so you don’t end up buying something that goes against your dietary needs 4) I think it would be great if TooGoodToGo could be integrated into other delivery apps like UberEats. This app is missing features that would make it holistic and more convenient for users and I think integrating it with other delivery apps would help and reduce all the food waste from all the restaurants that are already on these delivery apps. Hope this helps InshaAllah..Wifi riffVersion: 22.10.0

Don’t censor mePlease allow us to write proper reviews of the establishments we purchase from. Your generic, pre determined, all positive reviews we get to choose from don’t reflect what we really want to share with others..It's always been meVersion: 22.9.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.3.20

Too Good To Go: End Food Waste Negative Reviews

FrustratingI Would dearly love it if this app worked consistently, but it doesn’t. The “vegan“ option in the user profile does nothing. The providers evidently never see it and are not bound in anyway to accommodate it. I’ve found that I have to be careful to look over any store’s entire menu because if there’s anything on it that I wouldn’t eat it doesn’t make any sense to pay for something that I’m going to throw away anyway. “Saving a meal” should mean an actual meal. I get that lots of donut places have leftovers and I wouldn’t expect to pick up a meal there. But if I go into a vegan establishment expecting to pick up a “meal“ and being told by the app that I’ve just saved “a meal“but I get eight chocolate bars, that doesn’t work at all. One way to look at the upshot of all of this is that the app is for people who want to save a meal but who have the money to gamble on whether or not they will actually get some thing that will sustain them. I hate to think of someone who’s using the app because they actually need to save some money on food and they end up with chocolate bars. And another layer of aggravation is there’s one restaurant who I believe actually tries to put together amigo and does their best to avoid ingredients that might elicit an allergic response. So sometimes it does work, but it’s just once out of the half dozen experiences..Timr07Version: 23.11.0

R.I.P. to what it used to beToo Good To Go is passed its shelf life. Perhaps they can get someone to pay full price for a stale start-up just as they seem to expect their users to pay full price (or even more!) for daily discards. It’s a shame too because it wasn’t always like that. You used to get what was advertised, namely an assortment of left overs for 1/3rd the price. You couldn’t control what you got, but if you found a quality restaurant you could be pretty confident that you’d enjoy it. But then, everything except the price started shrinking. And not by just a little but literally getting cut in half or thirds. I think it’s culminated in my latest (and last) experience. I just bought a bag advertised as $15 worth of food for $4.99. Went to pick it up. It contained a single slice of day old coffee cake. Let’s check the menu price… $4.95! While this has been the worst I’ve seen, not by much. My last three experiences at three different restaurants (all of which I had purchased bags from before) were similar disappointments. The worst part about it, I honestly do not know whether I should blame the restaurants or Too Good To Go. I’ll probably play it safe and just avoid all of the above in the future..HedgehogemonyVersion: 24.9.10

Unmonitored?Since I started using the app a few months ago, I’ve realized that the majority of multi-cultural food that I pickup doesn’t necessarily fall under Too Good To Go’s motto of rescuing food at a discounted price—it’s really just them selling their food at the same price they sell it for in stores, if not more because they try to portion their items a little smaller than usual since they want to get more purchases out of it and they misrepresent that they’re selling it at a “cheaper” price. A perfect example would be that I’ve picked up food that the place lists as $30 worth of food for the price of $5.99. When I show up it’s a small, almost toddler sized entree. I look at their menu on the screen and realize they’re just selling it for the same price as through the app ($5.99). Just one of the many instances that you realize restaurants are just utilizing the app for more exposure and end of day sales, but nothing supporting the motto of rescuing food at a discounted price. This has been the majority of places I’ve ordered through. There needs to be way more feedback allowed in the app or more vetting done by this developer for people who want to sell on this platform..DoMoreVettingOfSellersVersion: 24.10.10

Deleting app.I missed my slot yesterday due to circumstances out of my control. I went in the help section under "missed slot" thinking I could credit what I paid, for today. I got an email last night from you saying that you were just going to keep my money. It's not really saving me anything if your company is commiting theft from customers. I usually try a service a few times before I refer others. This app showed it's true intentions by the 3rd time I used it. So no referrals. Also, I am absolutely, without a doubt deleting this app. I'm also in the process of creating content that will tell the truth about what you did. Opinions are null. I'm on vacation from work. So I have 7 days of effort to put into my content. I have time to look up content that others have created and tell them what happened as well. Or..... hopefully I'll see a refund. ATP it's not about the amount of money. It's about keeping money that you are not entitled to. I hope this review discourages many from downloading. If an order cannot be picked up, how are you all able to keep someone else's money? Just as you thanked me after you kept my money. Thanks...I guess?.InstaMad!Version: 23.11.0

When will more options be added?3 month update- after 5 starting this app, I will update my review. Stop sending notifications that aren’t applicable to your users. Telling me there’s “new restaurants in my area!” then opening it to see the same 1 restaurant is annoying. I do love the idea of Too Good To Go, but I live in a fairly large city and there is only a single restaurant available to purchase from. Would love to see more options added in the future. The one restaurant that is available in my area has been really hit or miss. Sometimes everything is great, sometimes not. It honestly comes down to if employees are familiar with the app. A couple of times the workers didn’t know what the app/code meant and needed to call a manager before making the order (which I thought was really odd). They also didn’t know what to put in it, so it wasn’t very plentiful, even for the discounted price. Other times it is a great mix of food and it’s ready to go in their check out stand! Really bizarre. Those two gripes aside, it’s a wonderful concept and I’m excited to see more features/places get added in the future!.ManabugVersion: 24.2.1

TLDR: They don’t care about customersI spent time and effort, and even hyped this app to a friend I brought along, only to have the Peets coffee tell me they had no food going bad and I wouldn’t be getting anything, even as I saw they had plenty of fresh food available. It was a very disappointing, unhappy, maybe even humiliating experience of a concept I once thought was cool. Both store and CS said “don’t worry, you won’t be charged.” The issue isn’t a refund, it’s the broken agreement. As a customer, I accept the risk of receiving random food selections. But to also accept the burden of getting to the store in a small time window, only to get turned away because nothing is going bad, is asking for too much, and there seems to be an indication this will continue to happen in the future, since the store chose to blame the app for any fault in inventory. If there is a disconnect in communication between store and app, why is the customer to take all the loss? In addition, I was never notified in advance, but only once I showed up to the counter. I talked to both Peets and TGTG CS again, and the canned responses tell me they couldn’t care less..ArwenEvenstarzVersion: 22.11.10

No customer service option for issue resolutionI used app for first time and ran into a problem. I placed my food order in this app for pick up from an establishment in my area. In the parking lot, I swiped to indicate I was on premises for my pick up. When I walked up to the door, the establishment was closed and there was a sign in the window they had moved to another city. I called the 1-800 number in the window for the new location but could only leave a message. In the meantime, I mistakenly—or actually I think it was the only way to move to another mobile screen in the app—I clicked on the “picked up” icon. So I paid for a meal I never got and was stranded at a closed location. Today, again I called the food vendor who told me they informed the app marketing dept that my location had closed but obviously the app did not get updated. I tried all the options in the app portal to try and report this problem and get refunded but it is all automated and each option led to a dead end. I even went online to look for contact info and their website directs you to report within the app. Not good..Gooseberry12Version: 22.11.10

Lightweight a scam, not as advertisedWhen I downloaded the app, I was so excited because it sounded like a steal deal. But shortly in, I realized it was not that worth it. The stores that use it usually are the more expensive store, and they promise to give around 75% off from full price, but after trying it out, I realized it was only about 50% what these stores were selling it for. And since these stores are usually more expensive, it was only a little cheaper then at a budget groceries store (except for there, you can choose what you buy). After having multiple times where they promised to give me give me 4 times the goods I’m paying for, but only gave me 2 times the amount (cheating me out of half what I paid for), I decided to contact their customer service on 2 occasions. It’s been 2 weeks, and I’ve sent follow up emails, and I still haven’t heard a response. All in all, what your saving price wise, your spending more gas wise. You would probably be saving money by just going to your local budget grocery store..AlrgzVersion: 23.3.10

Received inedible food - Waste of time and money!!!I was very excited about finding this app and being able to help save some food from going into the trash. New to this area of Brooklyn, NY I thought this would be a fun and inexpensive way to try some of the local bakeries and restaurants. Unfortunately I had a terrible first experience and will not be testing my luck again. I picked a bakery semi-close to my area that had great feedback on the app but ended up receiving a bag of 15-20 stale rolls that were hard and inedible. A big waste of my time and money and a disappointing end to something that should have been a fun experience. App needs to let new customers read actual reviews from people to get a better idea of what to expect and to keep stores accountable and prevent them from selling food that should go in the trash. Customer service issued a credit to my account instead of a refund and a message that said it was acceptable for stores to give stale baked goods and expired items and included a link to recipes I could make with my rock hard rolls 😳.Missjackie916Version: 22.1.1

Why is this even a thing?I wanted to like this app but it’s just a waste of space on my phone at this point. I guess it’s just not a thing where I live? Maybe this is an east coast thing?? Idk. I live near a really big city on the west coast, so I was expecting to see at least a few options??but I was wrong. I gave it two weeks to check it out and see what’s goin on. I was pretty excited. But All it does is default to show you a bunch of random “sold out” restaurants in your area which is pointless. Why would I want to see a list of things I can’t have? Also I have never seen any of these places actually show up as an option for a pick up. I find it hard to believe that dinner restaurants are selling out by 3pm? It’s all just weird. When you narrow the results down to Include places that are not sold out, surprise! Nothing is in the list…. It will then say there is a list of restaurants available for tomorrow however! So you narrow the results down to show what may be available for pick up tomorrow, and low and behold… no results come up. It’s a lovely idea but it’s obvious no one gives a crap about this type of thing in my area or the app is just busted? I’m not sure what it’s actual purpose is because I haven’t been able to use it a single time to even arrange a pick up since nothing is in my area except for sold out places 24/7 apparently, Idk. Maybe it’s just a really elaborate way to data farm off peoples phones..WhydoesthisevenexistVersion: 23.7.0

Don’t waste your money. Great concept, but poor CS and execution.I wish this app were better, because this is a GREAT idea and I would love to be more conscious about not wasting food. I tried three orders and had a varied experience. In my area, most of the stores are just baked goods (not a lot of healthy options), which I’m sure will change in the future. However, what led me to delete the app was the lack of customer service options; I feel like I was scammed. Over a week ago, I picked up an order that had ALL expired items (over two days past) and a bad attitude from the employee at pickup. I contacted through the app (only a form is available) to request a refund, as the expired items included dairy and could not be eaten. I also included photos as requested. The app states that you’ll receive a response within 2-3 business days. I tried twice, and nada. No refund option available at all. Very disappointed - hope they improve, as - again - it’s a great concept..ThescreensirenVersion: 24.7.0

Entirely dependant on the establishmentMy experience so far: Rather than getting an $18 worth of food for $6, you get $6 worth of food for $6. AND you have no choice in what you get. So rather than a mechanism to prevent food from going to waste, it’s a mechanism to prevent sales from going to waste. One of those things that seemed like a good idea at the time, but human nature is what it is..CalvathesonVersion: 21.6.4

80% Bad Value, Nearly Inedible, or Last-minute cancellationsI have tried to like this app - I really have. Great concept, and I daily use and love an app in a similar vein to save on and save expiring food at grocery stores, so I was very interested in using this app for a similar purpose. However, this experience with Too Good to Go has been just awful except for one single order at one location: - Half or more of the orders will get cancelled last-minute by the business with no notice or consideration, and most times this has been after the pick-up time already opened and I’ve already been on my way or arrived at the location. Waste of my time and gas money, and just plain inconsiderate. - One location, again after I already arrived, claimed they didn’t have an order (even after being shown the completed, paid for order in the app), and suggested I cancel the order and instead pay them a higher amount of money for the same item. Waste of my time, gas money, and a clear attempt at trying to cheat me out of a higher amount of money since I was already there. - My first order was a small, dried out, plain cheese pizza that was essentially inedible - my dogs got it as a chew toy. Waste of time and money. - The “before” prices on the food items in the app are ridiculously overvalued and blatantly unrealistic. They try to make it out like you will be saving 60% or more, when in actuality many of the items are basically at approximate value and just didn’t sell or are expiring soon, or at best you may save 10-20% (if they don’t waste your money driving there then cancelling it). You will not save anywhere near what they are trying to portray, and will be mostly disappointed in the product. Overall, the newest reviews of this app that are overwhelmingly negative are the most telling and accurate - don’t trust outdated or paid-for positive reviews as they are not the current experience. This is a good concept so poorly executed that instead of saving anything, it has instead wasted my gas money, wasted my travelling time, disrupted eating plans, and is overall just an aggravating and highly disappointing experience. To be deleted and avoided entirely..Dreizehn39Version: 22.6.10

No worthGood idea but is not worth the price. You just get what it will cost you at regular price. It said you gonna receive 24$ value for 8$+tx at Pho Mymy, but only receive a surprise bowl of Pho. A bowl of pho is not 24$. Scam, scam and scam!!!.ñovffVersion: 21.10.1

Poor Customer ServiceI had ordered 3 bags and only received 1. When I contacted the business whom I picked up from, they were fantastic - apologetic and accommodating. However, they were unable to refund me directly as the pick up window was over and I was told to contact TooGoodToGo directly. I had assumed it would be an easy correspondence being that I paid for something I never received however customer service insisted I provide a photo of my surprise bag to assist me. Being that they responded the next day, I had already consumed my goodies and was unable to provide a photo. I explained that the issue was not with the goods in my one bag but that I paid for two others and never got them. Still they insisted that without a photo, they would not refund me. TooGoodToGo: I'm not quite sure how a photo of one bag would prove I didn't receive the other two. If you are assuming I am being dishonest, I could simply leave out the two bags. This solution makes no sense. I have called the bakery and they will provide me with two bags at my earliest convenience. I really hope you choose to reassess how you handle these claims in the future. Using logic in your assessment, along with trust in the word of your customer AND business partner (bakery) will result in more satisfaction and less disappointment..VisokyVersion: 22.12.1

Canadians and Vancouverites BE AWAREThis app was pretty darn good when it started off. I remember seeing a segment on CTV news about how this new app would allow shoppers to get discounted goods that were close to expiration or had to be thrown daily. Now you literally get THE BUSINESSES GARBAGE. Be prepared to receive MOLDY OLD FOOD that is not days but weeks past its date. It’s as if the businesses that sign up assume we the general public want literal trash and that we can’t afford to eat. I’ve been given literally creamer packages from 7/11 when it was supposed to be a few breakfast items. This app is HOT GARBAGE. Either the developers need to get in touch with the businesses and or this app is a total bust. No customer service agent will help you and bots make fake reviews everyday. It’s as if the app was sold off to some scummy grocer who’s now charging money for EXPIRED GARBAGE AND CERTAINLY NOT EDIBLE FOOD. YOU TRY EATING 2 WEEK OLD CREAM CHEESE. GARBAGE DO NOT DOWNLOAD AND IF ANY BUSINESS DOES YOU WRONG TELL EM TO THEIR FACE THAT THEIR A DISGRACE AND COMPLAIN TO THIS APP..Jeff_p_1Version: 23.10.0

Needs policy changesGood at first, then restaurants started posting things they couldn’t fulfill- I arrived to pick up right at the beginning of the pickup window and many places either didn’t know they had an order or would cancel the order after I had already arrived due to lack of old product. There should be a policy that if they post an order they have to fulfill it (even if they have to use new product). The number of hours I’ve wasted walking too and from these places to get nothing is ridiculous!.VbsdfhbvidsfvVersion: 21.9.0

Too good to be trueToday, I learned about too good to go via Facebook. I downloaded the app excitedly bought three surprise bags from three different stores (Metro, Tim Horton’s and Amir’s). All three stores confirmed that it simply is a promotion of about 30% and has nothing to do with food that will potentially be wasted. In Metro, the App says that the value of the bag is 21 dollars given away for 7.99. What I received was worth about 14 dollars. In Tim Horton’s I was given a small box with 6 baked goods. The value is 8 dollars (if selected and bought individually). I argued and showed that the app says it is a 15 dollar surprise bag for the price of 4.99. After 10 minutes of arguing with the poor lady, she gave up and threw a second box in front of me and said that she will take it on her boss! In Amir’s the guy gave me a plate of vegetarian food. I asked about the regular price and he confirmed that it is sold for 13 dollars. When I showed him that the app says it is a 21 dollar surprise bag for 6.99 (I payed 9.10 after tax), he said that all he knows is that he must give a vegi plate to whoever purchases the surprise bag through the too good to go app! I came back home and immediately deleted the app! My first day was my last day!.Father of four from MontrealVersion: 24.1.0

Good intention, Terrible App & Customer ServiceGood idea to “save surplus unsold food” but my experience was that the food was well beyond any reasonable quality (there was literally mold). Even worse, the “value” listed on the app is completely fabricated. I received 4 stale dinner rolls and was told they were worth $20+. That is completely unreasonable. Customer service refused to refund my $ and was rude. Don’t recommend this app..AnnaAppReviewVersion: 22.11.10

Wasted time as there was no food to pick upWhile this may reflect the store rather than the app, I was thoroughly disappointed when I travelled all the way to the store to pick up my order, on time, only to find out that they did not have any food left for me. I would have appreciated if they cancelled the order ahead of time so as to not waste my time, money or fuel. On that thought, it kinda seems like a ploy to get customers in the store - “Sorry I don’t have any old food to give you, why not buy some full priced items instead”. The app needs to pay close attention to stores that have a history of not cancelling (in due time) orders that can’t be fulfilled, it’s seems fraudulent to treat customers this way..MonRoseVersion: 22.10.10

Worst experienceReview on 11th October 2022 I made my very first order for ‘prepared meals’ with the Too Good To Go app at Pizza Pizza, 55 Mountainash Rd, Brampton, ON L6R 1W4, on 11th October 2022 around 1:40 pm. My pick up slot was scheduled between 2:00 and 3:00 pm. My husband went to the store with the order details around 2:40pm and was not only given the meal but was also humiliated by the staff for wasting their time with an order that did not even exist. 3ZAP7W4TSVI was the order number made from my Too Good To Go account and according to the staffs at the store no such order existed. I don't know whether this is a fraud played by the store or the team behind this application or even a joint misdeed by both the parties. I tried contacting the app team but was only sent a mail saying they will try to find out what went wrong and might try to get a refund. I’m not bothered about the refund money that you’re going to return, what about the person’s time and energy that got wasted because of your misdeed and false promises. I wouldn’t bother if your team comes to my door and ask for 6 dollars. I’m ready to help anyone with a good cause and anyone who needs little money to buy food or clothing. Dear Too Good To Go team, there are better ethical ways to make money. It is never too late to learn good practices..Bhuvana RamVersion: 22.9.11

Don’t believe the “value” of your dealAdvertised as $20 worth of food for $6 from the bakery of a local grocery store. Price tags were still on - $9 worth of food was received. Customer service said this was within the acceptable range and did nothing. Food was also all crappy processed food and all desserts, not the fresh bakery items as described. All food was thrown out. Will never buy again..Stacey BeeVersion: 22.9.0

Scam and gives you old foodI was given pizza that looks like something I’ve never seen before and this happened everytime I used this app I’ve had leftover pizza many times before and I tell you that it never looks like this after the next day as this app claims it’s from the next day even though it looks like a week old pizza left in the fridge the crust is rock solid and the cheese is so dry and looks translucent it absolutely disgusting 🤢.Awesome2258 Does ComedyVersion: 24.5.1

I did not receive a bag and got a voucher for half the price as a redundI made my first purchase on the app to a 7-11 in my city and when I went to pick up the bag the cashier didn’t have a clue what I was talking about, he was no help, I contacted the app to let them know explained 3 times via many emails. I paid $4.47 and they thought sending me a voucher for $2.29 was an acceptable refund on something I did not receive. Would like my money back and will be deleting the app..Melissaaaa532Version: 24.4.10

It won’t take my payment cardThis worked great for me. Then it just didn’t. I hope the bug is fixed soon. I also tried to reach out but your support has no forms as promised. Therefore there is no way to get support which is disappointing.D big gsgshskaVersion: 24.4.10

Scam Scam ScamDon't bother. Unless you're desperate to eat discarded garbage..Eternity.caVersion: 24.4.10

False advertisingAdvertising and selling for commerce not available or participating. No refund available.A player of that poor gameVersion: 24.4.10

Too bad to take homeI ordered from the Timmies with the best rating. The back of restaurant staff were untrained on TGTG, and I was given a box of 7 hideous-looking over-handled items, from donuts with evaporated toppings to one danish. I asked how 7 items could possibly be worth the estimated $15 value, and was told each item is rung in individually. I complained and am hopefully getting a refund. If you have a negative experience, it will be removed when you delete the app..MewfyVersion: 24.4.10

Claims to fight food waste, & then wastes food anywayIt doesn’t say anywhere in the app description in the App Store that this app will charge you even if you receive nothing. If you miss the time window to pick up your “wasted” food, the app should refund your money. What it actually does is it charges you the $$$, & then says “the store/restaurant still has to throw out the food”… so the question becomes: what is the point? It’s not to stop food waste, cuz they waste the food even if they take your $$$… so the truth is the app just wants to keep your money. I paid $$$, yet I received no good(s) or service of any kind for my cash… “Reserving” food until it gets thrown out is NOT a service, despite what the app developers/owners might claim… Punishing people for not complying with your demands is not a way to run a business. It just felt like a real scam to me..Verzweiflung_18Version: 24.4.0

Total ScamAbsolutely pathetic and misleading. I’ve now placed two orders. The first I paid approx $5 for 4 old slices of pizza that made me sick the next day. Today, I thought I would give it one more try - Found one of their partners claiming $18 of food for $5.99. Interesting - I tried it.. 4 nugget sized pieces of chicken on fried rice with maybe 7 pieces of vegetables. Wow. The concept behind this app is excellent - the execution of it is a complete scam. I overpaid for what I received. Mango Sushi & Chinese is the name of the restaurant. If I could give this app 0 stars I would.SpeedygonzaleezVersion: 24.3.0

Scam appThey say you’re having a 25$ value meal for 9$. You get there and they give you 2 pieces of grilled chicken. I would’ve cooked at home have I’d known I would get scammed like that..SlackVityVersion: 24.3.0

Cost too muchFor being that this is to cut down on wasted food the prices are too high. Any money is better than none. Should be cheaper. Also ap is hard to find place in your neighborhood. Should able to put neighborhood name and it have a list for you to see.Teresa marie muirheadVersion: 24.2.10

Ne faites pas d’erreurJ ai paye pour un repas que je n ai pu ramassé. J ai perdu 18$ mon fils était déçu Mais aucun remboursement ni arrangements possible Pensez y avant de commander calculer votre trajet pour récupérer le reaps à été perdu tout de même et mon 18$ a été perdu.PrudentetvigilentVersion: 24.2.10

BewareThis service/app is not geared towards customers at all. There was a problem with my order and had to reach out to customer service to sort it out. After three days of waiting, they were finally able to issue me a voucher. After my last experience I decided to hold off on using the voucher but unfortunately it expired before I could use it. When I contacted customer service they just replied "oh well". It is like they want the customer to forget about the credit so that it goes towards their profits. Shame on you Too Good Too Go for having an expiry date on a $7.99 value voucher!.ST - STVersion: 24.2.10

Tim HortonsI did my first order from too good to go through tim Hortons and double checked I did everything properly, showed up to the store and told them I’m here to pick up the employee had no idea what I’m taking about and said there’s nothing on her screen yet, I wait 30 minutes and I keep asking her and she just gets ruder and ruder and says she has no idea. Waste of time app, if the issue is fixed in full I will change my review. Waste of a drive..Jasonsahlke34Version: 24.2.10

Low availability, last minute cancellationsThere are extremely limited grab bags available in my city. I had to set alarms and attempt multiple days to purchase even one TGTG bag that wasn’t 7/11. The store was then able to cancel my order less than 30 minutes before pickup, which the app did not notify me of. Not worth your time..GrogandVersion: 24.2.10

Store Said its ScamThe Store I went for Pickup said Too good to Go is a Scam and You should not trust these app Pickup number -Y38RYAC83V9.Deepak2725Version: 24.2.1

Absolute garbageWas ripped off ! The app froze then it said I missed my order ….. what a joke.Foff!!!!!!!Version: 23.12.1

Store sells junk and terrible cs experienceThe quality of stores are getting worse and worse. What used to be a wonderful app with great vision to reduce food waste is now often filled with stores who scam customers. I’ve been using this app for around 1.5 years now and the last few experiences made me uninstall the app. We paid $6 for surprise bag that basically contained garbage. The food were crushed and destroyed. We ended up throwing it out. Experience similar to this happens way too often, where either 1) stores falsely advertise their discounts 2) sells junk or expired food 3) a combination thereof. TGTG customer service also doesn’t help much. When I report bad stores, they ask me to respond back with full list of items present in my order, and their prices as advertised by the store, typed out because they don’t take photos. Why on earth would I 1)go back to the store to get the prices 2)spend 30+ minutes to type it out for a refund of less than $10? There are so many ways to improve this, whoever designed this customer experience clearly never used their app before or have any customer empathy (please fire them)..Deeda_hVersion: 23.12.1

Expired FoodWent to metro and ended up getting 4 week expired salad that was brown. Waste !!.DglobeVersion: 23.11.0

BLOCK PEOPLE WHO COMPLAINFirst, they won’t respond to refund requests via email. Then if you dare to comment publicly to get their attention, they’ll block you on social media instead of just oh idk, giving you a refund or a voucher? Clearly not a good company at all. There are lots of similar complaints. Read them before the company deletes them. I did really love this app for awhile but I can’t condone bad business practises. Edit: They have since muted me on the Too Good To Go Canada subreddit, and then banned me for posting s comment about being muted by the kids after asking them to confirm they’re not affiliated with the company. It’s obvious that they are otherwise why be so defensive? This company is a SCAM. They oppress complaints to fluff up good reviews. Poorly run and terrible practices. Do not use this app. This is your warning..ZoegoesroseVersion: 23.10.20

Tim Horton’sI got the Tim Horton’s surprise bag! So it went straight to garbage… You better let them dump it by themselves instead of paying them and do it for them lol 😂.LynkenzVersion: 23.10.0

Not refunding my moneyI Missed my collection time for just a minutes i didn't get my food doesn't receive any refund or compensation👎👎👎👎👎.ZoechainVersion: 23.8.0

Scam vendor and bad supportBeware scammy vendors will bait and switch. Paid $9 for something listed in the bread and pastries section. Arrived punctually at 9pm pick up to receive 4 cups of old iced tea with stale congealed boba. SERIOUSLY? Wasted gas. Wasted food as no one is going to finish 4 cups of stale iced tea at 9pm. TooGoodToGo used same lame excuse to refuse refund…no picture. I tried taking pic but couldn’t upload to the buggy app. Wasted time..Mini fan no moreVersion: 23.6.10

%90 of the time it’s a waste of money!Great app idea, but %90 of the times, restaurants, cafes, bakeries give you their wasted food! So you pay to through it away if give it to homeless people. Customer service didn’t help much with issues reported. But here is some tips if you decide to use this app: 1) bakeries: most of them will give you only bread and buns! No goodies such as cookies, muffins, croissant or any yummy stuff they have on their display pictures 👎🏼 2) specialty stores are the best! I love cookies! So if you want to get cookies or cakes, only buy from those stores who sell those products ONLY! Don’t fall for the generación “Bakery” trap because you will receive only bread “%90 of the time”. 3) big retailers are more reliable! If you buy from places like Metro or a big brand like Tim Hortons, or a bakery production waste house… this would be a good deal. Other than that, you are buying, dry products, bread lol and leftovers. Basically good going to waste. So stick to big name, speciality stores and big retail names. And don’t count on cutomer services as you will receive genaric replys to your complaints! So.FadiYounesVersion: 23.6.10

Needs a better review system…Need to allow users to review their previous experiences with stores in the app. I have to go to google and hope. Some of the bag reviews have been awful. Letting me see previous reviews from users would help me make decisions..DorpSorpVersion: 22.11.10

Reviews?Why can we not read other reviews? It will show a 3.2 rating from 10 reviews, but there is no way to click to see more details about what the user shared. Very hit or miss. Last night I got three items that were all expired since June 2022. “Recently past their prime” doesn’t mean 4 months old. I also hate that the businesses can cancel - if this happens we should be refunded AND get a small TooGoodToGo credit on our next purchase (eg. $1, $2, $3, etc)..Cdub23!!!!Version: 22.10.0

Sends notification then cancelsReceived notification for pick up and while in transit the order gets cancelled. It has happened twice already over about 8 orders. Vendor blames app for posting without their consent. All around bad service from app and vendor. Unacceptable and a waste of time..96mtlVersion: 22.10.0

Value of timeSure, you can save $7 on a meal if you are willing to spend an hour favouriting and securing a deal (one of 5 spots). Totally not worth it, support is terrible, you literally get a bag of expired rotten food for half the regular price that will be totally uneatable. But lucky you- you are one or only 5 people to get this scam of a deal..BobLobLahwVersion: 22.9.10

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 26.3.20