Enterprise CarShare Customer Service

Enterprise CarShare Positive Reviews

NO COMPLAINTS 👍🏽👍🏽👍🏽I have been a member for almost 3 months and the experience so far has been great. All the cars I have gotten has been in good shape and mostly clean, never had a problem with my payment, extra charges or any break downs from the cars. I will say make sure you book a few hours before, even a day ahead so that there’s no problem with your card reading when trying to unlock. My only con is that there’s no foreign cars which ZipCar do have..Vicky_LovesPinkVersion: 2.30.3

Best deal for those of us without a car!I love the option of having a car for as long as I need it & not have to pay an exorbitant amount for a full day (which is a waste of money for me) plus mileage plus gas, plus, plus, plus whatever other fees on top of that. Fine if you’re a tourist but not for a local, like me, who doesn’t have that kind of money. One question, though. I prefer the Waikiki Sunset location but it seems that it’s no longer available. Is that true? It’s much more convenient for me since I only have to walk around the corner, and if I have groceries, walking from Island Colony is more difficult. Mahalo, Enterprise..Patthekat2Version: 2.24.0

Very happy! Enterprise is greatMy university has Enterprise CarShare and it’s wonderful. Allows us to live without a car in a relatively suburban area. The service and app are great. Easy user interface and easy to access the car. I wish they did some sort of dynamic pricing — to offer lower rates in the morning, for example. Right now the cars often get booked midday, but are free in the morning and evening. A differentiated pricing structure would balance that our more..Alex2143Version: 2.30.0

Closer locationsI wish there was more availability of vehicles near my address. Love the location on 143 in the Bronx, however there are only like 3 cars there and seem to always be unavailable. The minivan is always available. I think having locations near the many places where other car sharing companies are located, would be a very wise and profitable idea..Ms2yahVersion: 2.17.1

Ease of AccessCarShare is an excellent way for college kids to get around without spending a huge amount of money on Uber’s. It also gives the freedom to be spontaneous on outings with friends.Whi-TVersion: 2.17.1

User end experienceApp UI could be better in the way that it could be programmed to be more intuitive. For example, looking at reservations requires rummaging through multiple options instead of providing exact times of availability. Additionally, sometimes when searching, certain time slots will be prompted as available but upon finishing, you’re told that you must leave a 15 minute window between your reservation and somebody else’s. Instead of 15 minutes, it should be brought to 10 minutes as that would permit more reservations to work with the allotted 15 minute periods. In short, restructure the reservation intervals, make the UI more intuitive, and the app would be golden..Leooo0.Version: 3.27

Car share appI think the app is great! One thing that is not available that is very important is the option to sort by both price and location. Or even just by price. Another option would be to list the hourly price estimates by the types of car in the car option filter..12737829,!7.!:!7/?Version: 2.24.0

Convenient and good valueI haven’t had a car for a year. This service is very easy to use and reasonably priced. I have never had an issue and have rented 3 times so far..The Sharper LawyerVersion: 2.30.2

Love itLove car share it’s much better than Zipcar I had an account with zipcar they are so horrible with their service. They are really expensive with their rates.NarvaezreyesVersion: 2.18.0

Cancelling my CarShareI reserved a CarShare a week in advance because I knew spots fill up quickly and then three days before it got cancelled because the car was in service and i couldn’t find another time for that day so my plans were ruined!.Washu studentVersion: 2.26.1

Easy and convenientAnd customer service is excellent.AnniepmincVersion: 3.0.1

The Omega of Car share AppsThe most efficient and and effective app ever , As simple as ABC’ & 123’s , now if that’s not simple then Houston we have a problem , I love care share..JaleesaPizzaVersion: 2.22.0

AwesomeCarShare is easy and enjoyable don’t have to rush and have you a lot more time you can choose the mins and hours.Jwoods200Version: 2.24.0

Most amazing car rental app everWith all the competition out there enterprise car rental stands out above and beyond!.Draz718Version: 2.30.3

Reviewing CarsI wish they would show you the car rates with and without the two optional insurance add-ins. Hard to compare based on only the rental charge..TheStormPAVersion: 2.31.1

My app keeps crashing after trying to openThe app keeps crashing after trying to open.GEEZ456Version: 2.31.0

EasyVery quick and easy to use..AaronDelzerVersion: 2.31.0

Need more carsNot enough cars around.Wesley0410Version: 2.26.1

CarshareI must have rented Carshare maybe 400 times over 7 years..Inquizative44Version: 2.26.1

LocationsNeed closer locations have 2 take cab just too get the cars..Bossmanlo5Version: 2.24.0

Yes!Would like more luxury offers near me.Skyline DriveVersion: 2.16.0

CarsWish they had a better fleet of cars there are only 1 car near me but this app is ok.Jojo2468901Version: 2.18.0

AvailabilityThere is only one car in my area and it’s never available..Scooby_86Version: 2.24.0

Good service but got canceled without reasonI.Quyen-jennaVersion: 2.31.0

CarShare AppVery easy to schedule for a rental.Washington DiamondsVersion: 3.8

GreatEasy to use.FGC2Version: 2.18.0

UsefulApp works well. friendly user interface. i would like to see an invoice at the end of the rental and a history of previous rents..Antho59263Version: 2.19.0

Works fine for me!Sheesh, bunch’a whiney babies here! Any app that communicates with a satellite in OUTER SPACE, syncs with a server, and instantly updates on your phone is always going to be a little slow. But it’s a heck of a lot faster than calling them on the phone. It doesn’t feel any slower to me than the website. Seems simple, logically thought out, everything I need is right at my fingertips. If I need to call in, the phone numbers are right where they should be. Under 'MY FUEL RECEIPTS', there’a a camera app for entering then (if the credit card option fails as it sometimes does)—that’s cool!. Only like 3 or 4 clicks and I can extend or cancel a reservation without having to call and wait for a rep. I had no login problems at all. Not sure what more it COULD do..Another Jim in PhillyVersion: 1.1.2

Better than zipcarKey takeaway: it is better than zipcar My thoughts... The set up was fairly quick. I did it from my laptop in the evening, called the next morning to see if it had been approved. It hadn't but the guy pushed it through and approved on the phone. I went in, picked up my card and they politely explained how to use the service. The manager of the store did a great job keep his team organized as it was a really busy day. So far I have rented from them 3 times. I've rented a Ford Focus, Cadillac CTS and Dodge caravan. All to meet different needs. All were cheaper than ZipCar. My only complaint is they don't have vehicles in the parking garage in my building. Zipcar has 3 of them, so it is more convenient than Enterprise. However, I'm not going to pay an extra $5 an hour to avoid walking 2 blocks to pick up the car. I've probably already saved $75 by using Enterprise..CdkcurtisVersion: 2.14.0

2.0 getting better, but...So the big day has come and 2.0 is out. Happy to see it, finally native app. A few things: - the underlying API is still painfully! slow. Please work a bit on the backend side - get rid of the super ugly spinner in the app (btw you use 2 different kind of spinners) - in the filter vehicles add a picture for each car - under the availability filter the 'in use' doesn't make any sense. Why would i want search for a car i can't reserve?! - I have a number on my card and also got a user ID in email. When you try to log in to the app or request a password reset you basically don't know which one to use. If you use the card number you won't get a password reset email. Purely stupid. - bonus point: who was that smart to punch a hole on thr fuel card and put it on a keyring together with a bunch of instruction papers??? Who?! It is impossible to swipe the fuel card anywhere unless you cut the card and get it off from the keyring. Facepalm. That's it for now. Please check the problems listed. There are plenty smaller usability issues besides the listed ones but the new app is already a great step forward. Keep it up!.Bear and BunnyVersion: 2.0.0

Great serviceSo easy and convenient!.BorisandloriVersion: 2.26.2

Good ReviewIm a new user of enterprise, the cars are in mint condition and the customer service is always neat !!! Great car share app.Emilio AlbanVersion: 3.25.1

Great system!I’m a huge fan of CarShare! I live in the city and get by without owning a car for years now because I get to rent one anytime I need. I can rent a small car for commutes or a four-wheel-drive SUV if the weather is bad or I can rent a small van if I need the cargo. I save SO much money this way..DrummerPhilVersion: 3.17.1

App needs some improvementsUPD: Customer Support contacted me and addressed the issues posted below – great customer care! 1. I couldn't complete the trip and had to contact support to complete it for me because the app glitched — the current trip disappeared, and it seemed there was no active trip at all. 2. I was unaware of the late return fees, which amount to almost three hours of normal rental time, even though I was only 17 minutes late. I am sure this information is written somewhere in the "fine print," but you should have made it more visible..ArtmtVersion: 3.18

Trusted friendCarShare has been a trusted, reliable, honest, helpful friend for 22 years. Looking forward to more great road trips..Geewhizard666Version: 3.17

#1 Car Share CompanyWhen I sold my car in 2018, I began to rely on car rentals frequently. I’ve used all of the brands, from renting from a rental lot, to the various car share companies. So amongst all of these, Enterprise CarShare stands out as the best. Their customer service is stellar. I’ve had a wide range of various situations and challenges that arise and in each instance their staff are respectful, responsive, compassionate, professional and well trained. Add to that competitive pricing and accessible inventory, that is reasonably clean and well functioning, these guys deliver the best value out there..MJTorontoVersion: 3.16

Great app with excellent in-person serviceThe app is seamless and always updated. The best part is how available in-person customer service is if there are any (rare) issues with the car..Culinary SlutVersion: 3.15

Absolutely The BestRight outside our door. Always, well almost always available vehicles when we want them . New cars well maintained, great price. Super friendly and well trained live support 24/7, for the rarely needed support. Hey I get confused sometimes and need a little help.Bday 88Version: 3.13

Great little rental app for TorontoMake sure you get your rental app fix with Enterprise Car Share. Although the verification process is manual, you need to go in and show your original driver’s license. Once this is done, you’ll have a great experience driving their well maintained cars. Drive safe!.ATal01Version: 3.5

The app is way better than the websiteThe all is better than the website, I just wish that you could change your payment method..Fran84Version: 3.5

Amazing car sharing experienceHi The enterprise car share experience is an amazing experience! I am happy to see that we have a offer service like this. Best, Jimmy Lazar.Jimmy LazarVersion: 3.1.2

App never worksEnterprise please update or fix your app. It never works. Like ever. Fix it..2/235Version: 3.0.1

Enterprise Car Share Leading the wayWe have always had a car until three years ago when ours let us down on a long journey. We decided to live without owning as a trial only. We opted for enterprise car share because in foreign and domestic travel enterprise car rental never let us down including when our car broke down 500 miles from home. We have never looked back. For errands we use car share and on longer trips use enterprise rental. We have never looked back thanks to enterprise and any time we need a car we jump into well maintained vehicles and focus on the errand or holiday and not have to worry if we will get there . The bonus of course is we are savings $thousands every year. This is also good for the planet. Joseph McCole Toronto Canada.Joseph McCole Toronto CanadaVersion: 2.34.1

App is very basicBasic app , misses a lot of functions that could be developed.AdmiralFarragutVersion: 2.34.1

Difficult to check availabilityThe Belfast location has cars available at the enterprise car rental location only and it’s it takes a lot of trial and error to figure out availability. Basically need to try every time a lot to figure out availability. It would be good if it just showed the availability on a calendar so I can book the car for errands and such..Nicodea2Version: 2.34.1

Errors With No ExplanationI’ve tried to reserve vehicles on the app and was given a vague “Reservation cannot be created” error. Not helpful, and required me to troubleshoot it myself to be able to actually reserve a vehicle. Do better with those error messages, or you’ll wind up with customer abandonment..MattCampagnaVersion: 2.32.0

Best out of all the car sharing appsI’m not an employee, and not a bot. This is the best car sharing service out of them all. Especially Zipcar. The gas cards are always full, vehicles clean for the most part. As long as you have a good payment history with them, the service is above par. I’ll continue to use it until I get my own vehicle..BenjithesecondVersion: 2.31.1

Great appEasy to use.Mashty108Version: 2.30.3

Why it doesn’t show rates in the list ?Its very basic app. But when i search for cars near by it list out all the cars without showing the rates !!! I have to click on each cars to see price. So uninstalled it and using mobile browser which shows all info the list..KartIndTorVersion: 2.31.1

Great service for yearsI’ve been using the Enterprise Car Share since they bought out Auto Share and the service has stayed the same. I even gave feedback on one occasion and it was followed the next time. Thanks everyone!.AliPlash24Version: 2.30.1

Bugs in codePassword not secure enough, sometimes the app doesn’t recognize the password The app exits itself pften.Steve c yVersion: 2.30.2

NiceNice application :).Gulia TVersion: 2.30.0

Love it!This is the most handiest convenient thing! My lovely Wife is the most spontaneous person and some mornings she’ll spring out of bed and say “let’s go somewhere!” Well, Carshare let’s us do that - go somewhere...ANYWHERE! Affordable, Handy, and get to drive some amazing cars. Thanks.AndChapVersion: 2.30.0

Great experienceThe Enterprise share car renting was a smooth experience..K S RoseVersion: 2.30.0

AmazingEasy to use!.Shamilh75Version: 2.28.0

Weak SystemNo filter to specify the type of vehicle desired, pictures don’t match vehicles..ScottybgoodeVersion: 2.26.2

Solid appWorks the way its supposed to..ShashfamilyVersion: 2.26.1

Easy service!Love the ease of this rental format. Find the ap a little frustrating when choosing a car... the photos never match the models. Whenever I rent I have a specific need... a cargo van or a small commuter or a big family minivan... a little annoying that the photos of vehicles are mismatched... especially as I don’t know some of the model names very well. All good otherwise! Thanks, Zach.WordPhreakVersion: 2.26.2

Sustainable futureI love the idea of car sharing and hope more people considers it. Maybe some day they’ll offer autonomous vehicles that’ll drive itself back to their original location or pick you up! As for the app, it’s responsive and have most of the information you need within the app. One thing I recommend they add is to show reservation history..VgorousVersion: 2.26.1

Great companyI’ve used autoshare for 12 years. It’s great. I never want to own a car again!.Fun-E_girlVersion: 2.26.1

Poor web siteNow that you have different rates for cars which wasn’t the case before, the web site should show the value for each at the beginning of the process one can compare before selecting. We do care about price as well as service..Block PriceVersion: 2.26.1

New PIN code system doesn’t workCarShare had a pretty great system worked out, particularly for gas, but they instituted a new rolling PIN system for the ESSO cards, but for a multi-day rental the PIN never updates beyond the first day and you have to pay out of pocket and get reimbursed..RKMK193936Version: 2.26.0

Love itI love car share! It’s a great service that helps city folks get around without always relying on ttc :).EmmaandconorVersion: 2.26.0

Problems with customer serviceEver since they moved their customer service over to the US, I’ve had issues with being put on hold - and I recently had an agent with a REALLY bad attitude. Please bring your customer service back to Canada!.Cwxc bordenVersion: 2.24.0

It take a little time to get used to this appOnce you have used the app 4 or 5 tImes it gets easier..SeasickseagullVersion: 2.23.0

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Enterprise CarShare Negative Reviews

Good for those without a car, but be carefulIt worked great and I liked the convenience until I checked my ride receipts and saw a 84 dollar charge for a 2 hour ride. It took many emails to support to even find out the reason why and given how long ago the ride was, im not even sure their reasons for the fees are legitimate. Also make sure you have your own money to spend on fuel because if you happen to be tight on money and their fuel card doesn't work, they'll charge you fees for it even if you talk to their customer support..Yaboijude69Version: 2.31.1

Worst Customer Service I’ve Ever ReceivedI’m a regular user of carshare, and for third time, my car has been cancelled less than 24 hrs prior to my trip. I called customer service to see if they could arrange something else, and they just flat out told me no and that was the end of the call. Not to mention, earlier this year, they wrongly tried to charge me $500 for an accident that wasn’t even under my membership. I called them about it, and they proceeded to tell me they’ll get back to me when they never did. This is ridiculous..Amanda08462Version: 3.21.1

Prepared to be failed last minuteI have been using the car share for some time, I like that it is affordable, but there are some compromises people should be aware of ahead: 1. Minor one: you need to reserve it two weeks earlier for reservations for weekends and ~5 days earlier for weekday reservations. 2. Major one: on average it will fail me about once per 10 reservations. Here are some cases of how it failed me: Sometimes the reservation will be cancelled, sometimes they called and notified me but there were also times that they did not even notice me. I need to consistently check and if I found any of my reservation was cancelled, I need to call them. I tried to make another reservation if there was other cars available but they won’t let me make another reservation for the same time slot. YOU HAVE TO CALL. But most of the time, when they cancel it, there is no other cars available, some of my hiking/shopping plans will just be cancelled. Some of the time, there is no fuel in the tank, or the car cannot be started because of low battery or the car was not even there(the previous user did not return it in time. In those cases, you need to call them. And still be CHARGED for the time that you used to report the issue. There is a ~2 mins long mandatory disclaimer every time you call, followed by a on average 5 mins(worst case I’ve waited was 20 mins) wait before you can talk to an assistant. By the way, if you choose the “change my reservation” option, after the 2 mins disclaimer, 20% chance the machine will told you it is out of their office time and they just hang up, I guess they just cannot tell you that before the disclaimer. They claim the customer support is 24/7, no it is not. I have been late for my medical appointments 3 times now because of those failures. I had to take Uber/Lyft. Luckily my destination is not far away but on average, it still costs $30 extra dollars per time. To make it worse, when those failures happen, I was even charged for the failed reservations. They will fine those people who caused the failures but won’t compensate the user that got effected. In general, this could be an affordable option for casual activities, for example, buying groceries, that can be cancelled anytime. But be CAUTIOUS if you use it for important appointments, especially for medical appointments, flights, or several days road traveling. Cuz there is an average 20% chance, at least for me, that you need to make last minute modifications of plans, and you will be on your own if that happens..SdnvioerhguiaeVersion: 3.16

Bad ServiceMy reservation got canceled last week and no email was sent the day before letting me know the car had to be taken out for service. This is a huge inconvenience and NOT good customer service. When things like this happen why can’t you notify the customer..Service777777Version: 2.26.2

Poorly designedNo way to see past trips or to confirm that you've successfully checked a car back in. Navigation not intuitive..EllenvilleVersion: 2.16.0

Can’t make reservationsEven when car is available and I have no reservations it gives errors that I need 15min between reservations.Whatever blaaaaVersion: 3.2

New iPhone iOSApp keeps crashing and freezing. Also current locator seems way off. Got worse when upgraded to new iPhone iOS.Joe smith 9148Version: 2.30.1

Needs updateShould be able change payment method on app note web site. Cars are not great, feel very cheap. Cars have next to no options. Often right next to ZipCar which is nicer vehicle..UCME13Version: 2.30.1

PageNot nearly as easy as going to website..XhenzbsjzVersion: 2.30.2

Too limited - terrible loginThe worst part is the login. Face recognition is now available but you still have to put back your login so many times. Could you replicate Banks apps?.PVC-USVersion: 2.20.0

Service is badOne time I rent a car. Then, they called me and said the car needed to fix, but the problem was they didn’t give me another car. Thus, I can’t go anywhere on that day.....Only1233Version: 2.20.0

Super limited locationsFor universities and businesses and like a handful of random locations almost wouldn’t apply to anyone why does it not say this here just rude.INKED SUPERSTARVersion: 3.13

Seriously?I am shocked at all the 5 star reviews, because seriously, my dog could design a better app. Plus it never remembers touch id on the iphone. There’s no excuse..PukethetruthVersion: 2.26.1

App crashingCrashes on iOS 13.OddkoreanVersion: 2.31.1

PromoShould give out promotions.Marty1mcfly2Version: 2.30.0

Worst company ever! Please stay away!!I agree with most of the reviews on here. These people don't know what the hell they are doing. The worst costumer service you can ever have and incapable staying on top of things. On many occasions when I've booked a car with them, the previous member didn't bring the car back on time. The next day on my last booking and after I got transferred to a different car that I didn't book, I received an email from their office saying my membership is being revoked for inconveniencing other members but I was the one who is being inconvenienced. Right now they suspended my membership because of that. I am looking to terminate my membership with them instead of a suspension but they removed access to my account. I have to call my credit card company to change my credit card to stop them from charging my account. I am one of their most loyal customers and bring them a lot of business and referrals, but they failed to see that too since incompetence is on the way. Also, expect a hell of attitude on the phone when talking to their representatives. Never again..LordxthunderVersion: 2.10.1

Love the service but the app is AWFULLet me start by saying this, I have no issues with Enterprise Car Share itself. The service itself is great, convenient and hassle-free. This app though? Terrible. First of all, the app is buggy buggy buggy. I put in my home address so I can rent the car up the street from my house and the the app shows me cars Downtown, 8 miles away. I need to close the app via swiping it away on the app switcher to get it to show me the cars near my house. The interface leaves much to be desired as well. To top it off, the app is SLOW. We're talking 20-30 seconds of loading to proceed to the next page of the reservation process. It's not an Internet issue either. It's the app itself. Enterprise Car Share is a great service but this app ALMOST makes me want to drop the service altogether out of frustration..AemisfVersion: 2.6.0

TerribleMy account will not load! Even the old version would not keep you logged in to your account. There is a button you can push that says "keep me logged in" and it doesn't work for me. Very frustrating to have to look up your member number every time I need to use this application. Your online website is not mobile friendly and the only option you have is to sit and wait on the phone for someone to help you. I have traveled EVERY week with enterprise since April and I'm seriously considering changing companies because I don't have time to deal with terrible online service..MarakakiVersion: 2.0.0

App Needs WorkI don't have any issues in general with Enterprise CarShare. But the app it's need work. I find that it's really buggy. It takes a LONG time to load. I requested an extension once and thought I was all set. Since it takes the pages so long to load the request timed out without my knowledge and I was charged a late fee. Second time, I submitted an extension request and the app said it was approved, but I didn't receive the confirmation email. Apparently someone had booked a reservation at that time and once again I was charged a late fee. I've never had these sort of app issues with Zipcar..SocialsnobVersion: 2.6.0

Such a Simple Function Set Should Be EasyI downloaded the app to check an existing reservation. The first thing it does is try to ascertain my location; the closest city listed for my state was 8 hours away. What sense does this make? The next screen was for a login and password, which I don't have. I didn't see a link to establish login credentials and the "full screen" app just had a "forgot my password" link. That was enough for me to delete the app. I'll paraphrase what's already been said... this is a real company - how about a real app that a traveller would find useful and user-friendly?.GrumpyAlVersion: 1.1.1

DisappointedThe app lacks accurate information, and customer support is rude..MoeinpakiVersion: 3.22

Unreliable…Major concern - When I log into the app, my upcoming reservations don’t always show up. Sometimes they take a long time to load, sometimes they don’t show up at all and I have to quit the app fully and reopen it before they appear. This is a huge inconvenience because if I cancel a reservation, there is no way for me to know whether it was successfully canceled and removed from my upcoming reservations, or unsuccessfully canceled and not displaying in my upcoming reservations because of this bug. As a result, I’m having to contact customer service to request a refund for a trip that appeared to be fully cancelled, but wasn’t due to this issue (not looking promising, I might be out ~$350 because of this issue). Overall, it’s frightening to see glitches like this in an app that is now being used to unlock the car you reserve with Enterprise….Oli77786Version: 3.17

Not the best user experienceWhen returning the car early, the app still shows the trip as active, with no indication that it was actually ended. I had to call customer service to confirm..Alberto@yyzVersion: 3.10

Don’t waste your timeThis is an app that someone would have designed 20 years ago, with a limited budget. Not at all intuitive, if you’ve used Uber or zipcar or any other service, you’ll be disappointed..Zanstarr87Version: 3.10

Service is great, app is glitchyI enjoy the car share service provided by Enterprise, however this app needs a lot of work. It simply doesn’t work too often. I am unable to search for vehicles or book reservations and end up using the desktop version instead..King of the LionsVersion: 3.0

Becoming less cost effectiveI have been a member for over 5 years. This is my first rental since the first Covid wave. I now find prices have increased and the minimum rental is low 90 minutes. I will be taking a closer look at the other options in Toronto.TorontowasteoftimeVersion: 2.34.1

Doesn't work.I have no idea why this app has such a high rating. I am using the current version and almost every time I open it and either search for a vehicle or try to view my current reservation, it cannot load the page. I get the spinning "loading" icon forever. The only solution is to delete the app then download it again. Once it's newly downloaded it will work once or twice then become useless again. PLEASE FIX THIS..Papergirl118Version: 2.34.1

Never end loadingI can’t even use the app. Website is slow, app is not even working..$am0Version: 2.34.0

Terrible fidgety AppError prone, shuts down, not sure why it has never been fixed.Mgray21Version: 2.32.0

I can’t even get inIf I select country it asks for program but doesn’t let me select anything.Macand109283Version: 2.32.0

Easy to use but constantly crashesCrashes all the time making it extremely difficult to use..DlowestVersion: 2.30.2

BuggyHasn’t been updated to compatibility with iOS 13. Very buggy. Buttons aren’t working. App crashes..#zenzen3Version: 2.30.0

New PoliciesThe app is hard to maneuver and office/customer service is almost impossible to get ahold of. The app isn’t clear about pricing (returning late/early) and does not show any of your previous trips with them. Fees/fines rack up fast for and rarely did i not have to contact CarShare to inform them that the previous driver had new damage to the vehicle. Luckily they took my work for it and I was never accused of any of the damage, although it was a constant worry and issue every rental. While this service was very convenient, a new policy makes it so that you can only rent if you are over 21, where as before it was 18+. My subscription has now been terminated..That_Pentecostal_GuyVersion: 2.28.0

AppSometimes app doesn’t work properly.NicocolinVersion: 2.26.0

Car stalled and overchargedI left another car rental company because of poor customer service. I recently joined this auto-share company and seem to be experiencing the same difficulties, poor customer service. First, I was over charged and then given a credit. Second, on my first rental the car stalled in the middle of a side street, thank goodness it was not on a Main Street. I had to ask people to help me push and move the car. Apparently I should not have taken the key out of the car, mmmm??? Finally, I called for assistance and given incorrect info - the car stalled again. I was offered 30min extension. Then weeks later I was charged for the 30min. Lol. Are you serious. At this point I would not recommend this auto share service..Redsilver TorontoVersion: 2.21.0

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