Enterprise Rent-A-Car Customer Service

Enterprise Rent-A-Car Positive Reviews

HORRIFIC SERVICE! WHAT In the WORLD!I was on hold for 16 mins before anyone picked up. I then spoke to rep about picking up my car to tow and bringing me another one. Tow company called me right after hanging up with rep and said he was coming to pick up car, but didn’t have one to bring to me which was a waste of my time and the Tow guys time. I’ve now been on hold again for 13 mins waiting for another rep to pick up. This is absolutely horrible service. To top it off the rental I was given had a bad tire and the the tire pressure light kept coming on. I took it to one location and he over filled tire to 40. I took it to a second location and they told me the pressure light comes on sometimes due to weather which didn’t sound right, but I went along with it since she is supposed to be the Enterprise expert. This has been a terrible experience. I am now at 20 mins on hold without anyone anyone answering. This is absolutely horrific.. Now I’m back on hold for additional 40 mins and still counting and for some reason I don’t think my rental is being sent to my location like the associate told me 3 hours ago.. I’m calling to follow up, but I’m still on hold.. The service is so bad that it seems as though you’re going out of business...JohnellelovesmusicVersion: 3.6

Last rental experienceBack in Dec 2018 I rented a car in Green Bay. My flight had arrived late, my battery in my phone was dead. I was give the key to my rental, the rental agent told me the wrong parking spot, so I wasted some time trying to locate my car. I found it but I didn’t realize that there was a button on the key fob that I had to push to expose the key. The key fob had a little silver knob on it, but I didn’t realize it was a button. I thought the car had a keyless start. I wasted about 15 minutes trying to figure out how to start the car. I finally went back to the airport to go to the rental desk. The airport was closed. There was no one anywhere. It was midnight in Dec, freezing, I didn’t have a phone, and the airport is in an isolated area. I started crying because I didn’t know what to do, but I knew I couldn’t just sit there and freeze to death. I started walking till I found a hotel. Their lobby was closed, but there was a buzzer. Luckily the hotel agent let me in even though I wasn’t a customer. She didn’t have a phone I could use but she googled the car and was able to figure out the key fob. I walked back to the car and was able to start it and head out on my hour drive to Northern Wisconsin. I made it up to my destination at about 2:30am. I was not happy with Enterprise for putting me in such a precarious situation. Make sure people know how to operate the new key fobs since there are many types, and make sure people know the airport closes if that’s the case. Kim Hall.ZsaW90Version: 3.1.1

Pleasant experienceWanted to come here and say that after I had a little bit of a concern upon my rental return and no one at enterprise telling me the hours of return and what to do when returning my vehicle at these times when the counter at enterprise isn’t open I received a call from Ben the manager of the enterprise location at Detroit Metro Airport. Not only did he apologize but gave me a free upgrade to my next rental and who would of known it would be a week later when I was returning for my father funeral? Thank you for stepping up when there were multiple reasons I was having trouble with my rental return and almost missed my flight but they go above and beyond to let you know how much they care about the customer service they give in all aspects. Shout out to PJ there who took me to the vehicle. He put my luggage in my vehicle and started the vehicle and make sure everything was good before he handed me the keys. He was so nice and little do they know your reason for the trip and how your feeling but he went above and beyond so I wanted to say that if your going to rent a vehicle please try enterprise. They don’t disappoint..New DawnnVersion: 8.9

Lost and foundI rented a car for travel and left my $50 dress coat hanging over the seat. As I sat in the airline,I realize that I was missing my jacket.I called back immediately with my rental number and was given the runaround of what department I needed to talk to. Once I spoke with a representative he informed me that they would check the car for my coat. To my surprise my coat did not make it to the lost and found. I was not offered a discount, a refund, nor was I informed that they checked the camera of where my car would’ve been setting to see that my coat should have been removed by their representative which would’ve been proof that my coat was in the car. If my coat was not removed from the car, that meant they did not clean it well and the next people drove off with my coat. I was so disappointed with the process of lost and found! Unfortunately there was not something in place to figure out where my coat was at right away. I mean really, how many people would called back about the same thing about four times speaking to multiple people if they really did not lose a nice jacket !.Dottie A1Version: 4.12

Choosing your classWhen choosing your class it is very deceiving. You have a big picture and disruption of the vehicle only to find out this is just an example of the class. When you look at class decryption it is no easily understood what the differences are. If I click the VW Jetta I kinda expect to get a Jetta (unless previous driver was late, or an unexpected thing happened) you need to be more clear on what the differences are in the classes and you need to make it more clear that it is a class you are choosing not a specific vehicle... also the “economy” class was more expensive... not sure how that works. FYI. If I could chose a specific vehicle I would pay much more.... say 20-30$ more to know exactly what I’m getting and to have the comfort of a familiar car or to know I’m getting a car I have been wanting to test drive... I’m not wanting to pick a vehicle only to find out what I clicked on (VW Jetta) was actually a Nissan... May be in the same “class”, but it is not the same. Yall are great. Your people in Athens al are great but I did not like it when that Nissan pulled up and that was the car I was given..Publix for lifeVersion: 2.9.1

Previous rentalThe vehicle I was given smelled like smoke. Floor on driver side close to gas and brake pedal had a big hole in the carpet/rug. The lever to adjust seat height was broken, it just dangled in place. There were crumbs or paper debris on the console and where the gear shift is. The guy cleaning up tried to get me the car asap but it could of been cleaner inside except the smell! Made the appointment for 9 and left by 10. There were only 2 gentleman assisting customers and they clearly needed 2 more to help with the line and I overheard them say they don’t have enough cars. I’m thinking the location or they just don’t have the number of employees needed. I do a lot better at the West Orange location but this one in EO I can walk to in 10mins. Wish Enterprise could get awesome employees at this spot. They stay busy and I make sure never to be in a rush and always make a reservation. My Go To has always been Enterprise even on vacation in PR. Bought my second and third vehicle from your location in Clifton when they were open. Still have the 2012 Dodge Caravan..Qwimby19Version: 7.1

Outstanding customer serviceI can not say enough about the outstanding customer service that has been provided by Enterprise Car rental. From their Chapman Rd location to their Fort Oglethorpe location. Service has been Superior! Wet have been using Enterprise since December 2019 on a monthly basis. When the Covid-19 pandemic hit, Enterprise never missed a beat!! We will stick by Enterprise just as they have stuck by us. Accommodating our personal needs even through our economic downturn. If there was something they could do; within reason of course it was as if we never had to ask- they just took care of it. I never say I love a service provider, but to everyone who we have worked with at both locations- you have no idea how much we appreciate and absolutely LOVE the way you treat your customers! You guys ROCK OUT everyday in my book!! Thank you from the bottom of our hearts for being a truly outstanding company, but most of all, thank you for being. . . Well. You!!.D2THeJ1Version: 3.7.3

Westerly RI locationGood evening and happy Thanksgiving. I wanted to make sure I sent a note to corporate to recognize Michela at the Westerly Rhode Island location. I rent cars from you almost weekly and she has been phenomenal going out of her way to meet my demands to make sure I get out the door as quick as possible with my busy schedule.. I don’t always see the customer service texts on time to give Michela her review she’s a five star employee and a true asset to enterprise. If you can, please let her know I reached out as I miss some of your customer service texts in the past. Do you even universe giving I want to make sure I sent a note to Corbett to recognize my location I rent cars from you almost almost weekly and she has been phenomenal going out of your way to meet my demands to make sure I get out the door as quick as possible with my busy schedule. I’m assuming you know she’s a true asset, but wanted it to be in writing. Regards Mike Thomson.Weejes TunesVersion: 6.1

The company that picks you up?Why can’t you request pickup when you’re making your reservation on the app or online?! If I make a reservation on the phone I can request a pickup, but even then I’m usually reserving a vehicle not available so they usually call me to refer to another location and not because they’ll be late to pick me up. So I’m still having to call to wait on a pick up or search for an available rental. Since you can make reservations still when they have no vehicles available apparently. Every time I have to call before my reservation and try to get in touch with someone at the office to get put on the pick up list. And most of the time I don’t get picked up until after my reservation time, which is a bit irritating. I rent from enterprise all the time and always need to be picked up. It’s inconvenient and annoying that I have to go out of my way to contact a human person that can help me set up, being picked up..ManiStayFliiVersion: 3.1.1

ERAC great! ... App? Mixed bag.I have always had a good experience renting from Enterprise Rent-A-Car. Sometime I could say it was an excellent experience. I’ve occasionally rented elsewhere, but usually regret it; either the car isn’t maintained well or the service is wanting. With Enterprise I know I’ll get what I asked for, or sometimes something better. If there is a problem, they are quick to find a solution. ... which is why I’m confused by the app. I wanted to extend my current rental, but the app says I need to contact the local branch where I rented from. When I click “call” it dials the toll free number where my option choice of “extend current rental” gives me the same pointless instruction to “call the location where I rented from.” I had to look elsewhere for the number, the app had it, and click on it. If the app knows where I rented from and has the number, why didn’t it offer that to me when I clicked the option to extend my rental? Small glitch, but one that would have saved me 5 minutes wasted on the toll free line..Mikeyknows518Version: 3.5.1

Always HelpfulI used Enterprise when I moved because I needed a larger vehicle. My move was delayed and I had to change my reservation several times, keeping the vehicle longer than the original reservation. Every time I had to extend the reservation they were very professional and helpful. In addition to that the vehicle was amazing. I was asked if I would like an upgrade and I said yes. It was a complimentary upgrade and my 800 mile drive was so comfortable. The SUV was spotless and it did not have that odd “ just cleaned” smell. It was like a brand new vehicle. I have an issue with multiple chemical sensitivity. ( everything). I have had to change rental cars at other agencies several times because of that odd small. Thank you to Enterprise for helping me through a tough move. Nicest people ever starting with the Trolley Road agent in Summerville, SC and ending with the Avon, Ohio agent. I’ll be renting from Enterprise for my Christmas trip 2024..Always Moving!Version: 7.22

Weekend RidersOK, let’s start from the top Stewart, which whom I was told is the manager at 8014 Forster Ave., Brooklyn, NY Never officially met him just seen him passing through the location But through the employees who work at the location You can see he’s doing a great job in managing we had different encounters with several employees first, let’s talk about Joseph who was extremely helpful knowledgeable well spoken and courteous he treated us as if we were royalty lol Alicia to my understanding trained Joseph I must say job well done Alicia and after interacting with her on a few occasions, I can see where Joseph received his skills She is awesome with a great spirit definite vibe connection seems as though everyone who walked in, knew her and greeted her with a pleasant good morning. Joaquim this gentleman was awesome taking care of us he’s upbeat well spoken you can tell he had our best interest at heart every time we had a pick up or return this gentleman was on point last, but not least Ashley. She would give us a walk-through with the rental to make sure everything was OK to our liking. She was so good at it. You would think she was selling the vehicle instead of renting it. Lol. Overall, I give this location and the workers 5 stars thanks a lot you guys job well done keep up the good work You. P.S see you Saturday morning, sincerely yours your weekend riders Michael A. Michael W..Zebra love 18Version: 8.5

Enterprise in West Seneca NYThe gentleman that work at this enterprise, Phil, Christian and Nick are the greatest employees at enterprise. They are always courteous and always go above and beyond to accommodate my needs. With every reservation (and I use enterprise twice a week) I never have to call them to schedule a pick up. They have the two gentleman Bob and John that maintain the vehicles as far as cleaning them, arriving at my house 15 minutes prior to my reservation time to give me a lift to their office to pick up my reserved car (which I would like to add that they are also great employees that work there.) I’ve been using enterprise for well over 4 years now and this is by far the best enterprise that I have used. They are always 100% on their game and it’s a pleasure to have each and every one of them take care of my needs. I hope this review makes its way to the corporate office, and if it does- you guys have a great team on Orchard Park Rd in West Seneca NY!.Wildwood FranVersion: 3.2

My Second Car!The Bluffton location has always given me great customer service. Taylor, the manager is always very accommodating and very friendly and tries her best to make my reservation run very smoothly and fast. If my car is not available she’ll put me in one that I’ll like. I prefer to rent luxury cars/SUV’s instead of putting miles on my car. Sirius is a must! Nick is the absolute best! He goes over the entire auto I’m renting to make sure I know how to operate everything. It’s important to understand your car so you’ll be able to use cruise control, lights, windshield, wipers etc. on a 9 hour trip! He makes renting a car from this Enterprise location a great experience. Being an Enterprise member and renting online guarantees the best rates , car availability and customer service. Thanks Bill for always giving me a heads-up on the cars that are available!.Gianna18Version: 8.5

Phone Agents Do Not Communicate w/ Onsite OfficeI called several times attempting to notify the SLO airport office that our flight was delayed by 2 hours and asked for an extra 2 hours. Phone agent was polite and assured us that we would be an extra 3 hour FREE grace period. When we checked in the car we stupidly agreed to get the receipt emailed to us instead of immediately checking it for accuracy. The next day I realized I was charged for an entire extra day, even though we only kept the car 1.5 hours. The phone agent assured me there would be no additional charge - not even an hourly one, but the guy charged us an extra $55. I emailed the bill to customer service last week and no one has responded to me. This is the first disappointment I have ever received with Enterprise, that’s why I didn’t give a lower rating. I hope they rectify this issue..ZooberryVersion: 7.3

Terrible AppThis app is not working for me at a time when we are planning a 2-week vacation to another city. Every time I try to log in, it gives me this error “invalid locale,” and when I retry, it gives me another error. This time it says,” sorry, we are having some network trouble.” It keeps giving me this error, and I'm not able login on to my iPhone 13 Pro Max and book my car for this vacation. This has been going on for God knows how long now, and it has been very frustrating, to say the least. I am shocked at the incompetence of the developers of such a big company in fixing a bug like this. How come other smaller car rentals such as Budget will have excellent working apps, and a big company like Enterprise can not? It will be a shame if your developers can fix this for another week..SimonvikihVersion: 5.1

Policy contradictionI made a reservation at the Mt. Vernon/Alexandria, VA location for a standard SUV. Before I arrived, I made sure that my insurance would transfer to the rental and read their debit card policy. I am licensed in the state of Virginia and live roughly 100 miles from the Mt. Vernon location. The clerk, who was pleasant, told me that because I live more than 50 miles away, I can only use a credit card. I informed her that in the policy it states that you have to live within 50 miles OR be licensed in the same state the branch is located. She told me that her branch was just audited and was told that you have to live within 50 miles. I am not understanding why they are only upholding one part of the policy. It totally messed up my plans and wasted gas. I don’t know if I want to do business with Enterprise any longer. What a shame, I’ve been a loyal customer for over 20 years. I believe the district manger’s name is Q - you need to do better with the conflicting policy..EE DarVersion: 8.4

Enterprise is the GreatestI’ve had a relationship with them for a long while , and I’ve used their services in a few states . They have been wonderful to me. They are pleasant , and accommodating ,they’re always seeking to make sure I’m satisfied . The vehicles are clean and sanitize and just to make sure I’m safe , most times there’s a sanitation wipe in the car, so if I have any doubt about the effort to keep me safe , I can touch it up myself before driving off. The rates are great and they keep up with my upgrade and opportunities to get better deals all the time. Every time I see or hear of car rental ,I look for Enterprise , it’s the best Rental service out there . Just want to say Thank you to a great group of people over on Atlantic and Bowlan , Eric , Keenan and all the other wonderful people at the Branch ..RoadWarrior57Version: 4.12

Currency exchange rates can really screw you over!Generally, I really like this app. It’s straightforward and easy to use, and you can quickly make reservations, alter existing ones, etc. But I noticed when I used the website on my laptop that several prices I received for different price quotes of my upcoming trip seemed far less than what I was given on the mobile application. So I made a reservation on my phone using the app, and I was quoted $557 for a two week rental in an economy car. When I went to the website and made the *exact reservation*, I was able to get a standard car for $470! I live overseas and can’t get the app to change my currency from the British pound sterling (also, I live in Ghana so the GBP is irrelevant anyway) to US dollars, so perhaps something got messed up in the exchange rate conversion to USD. But a difference of nearly $100 is ridiculous! There has to be an error. I’m glad I went to the website to straighten things out. So two big issues for me: changing my preferred currency on the app is seemingly impossible (even when using a VPN connected to a US server - AND the desktop website has my profile currency as a USD, but not the app!) and the rates vary between the website and the app. Not a fan..Audiophile14Version: 4.0

East orange BranchI would love a SUV if In case it snows ❤️🙏 Customer service at East orange branch The Manager, Assist Manager, and MTs and service attendants at this Branch are treating me really great!! If there is a issue they take good care of me.🙏🙌 The only issue had was not having my deposit of the rental not going back on the card in time to for my next rental for the next week. When I called my credit card they say the money should go back on my card . They said it has something to do with the Merchant or the accounting 🧾 department that handles releasing the payments . It should only take 3-4 days . There is issue ℹ regarding The Merchant having the payment going back on my card in time. I would love to use a credit card for the deposit and debt card for cost of my rental, so 2 cards 💳 💳 I use to do that before and there were no issues. Maplewood branch / West orange branches other branches if out of state. Can they bring back weekends special🌟 that would be great 👍 Friday to Monday. Otherwise so far everything good 👍😊 I appreciate Enterprise I have been renting since 2014 . Every weekend, and in other states as well. God Bless you all I appreciate you all and your business and kindness 💝 Thank you 🙏😊.B1i2b3l4e5Version: 7.22

Customer serviceI am writing not to make a review on the app really but I want to make a review on the customer service in the locations I use. I have rented over 10 cars this year from you and I have tried to gain information by calling the sales person at the locations . All they do is direct me to online or the app. I really needed help in trying to figure out and upgrade and redeem my points and it was dis heartening to try and give business to a company and be practically turned away because no one can help me only the app or online can . I’m in retail and I’m not sure how many clients we would get back if we asked them to refer to our website or Instagram page . Just making a comment ! Again - I only need help with an upgrade and to redeem my points Thank you.CamillacayeVersion: 2.7

I NEVER rent from any other than Enterprise.I travel several times a year. When I do so, it is generally a destination where I seek to take advantage of an exotic car rental. My contention is that if you are wanting to ride in style, look no further than Enterprise. My rentals have been different Mercedes models, a Porsche and several Corvettes. Be certain to have your private insurance to be top tier with a small deductible. Also, a major credit card that will absorb several thousand immediately. Generally, 2k is a “hold”. Returned to your card when vehicle is brought back in the condition of which it left. Super friendly and extremely helpful from West Palm Beach, to Miami Beach, to San Diego. I can always count on them to help make my trips memorable. Enterprise has never done me wrong, and I am dedicated to their brand..for life as a result..Funky LadlesVersion: 2.8.0

5 Starzzz SouthHolland TeamSouth Holland is one of my recent fave Rental locations. I’ve been renting from Enterprise fir about 10-12 years now with Hmmnd In being my first love for the very same reasons #Lexxy gives great customer service then onto Indianapolis Blvd#Teddy is a fave there now South Holland is a more recent fave for a year now #Chris (Mngr) whom I heard has gotta Promo CONGRSTS!!! My fry#Mike & the two ladies were awesome as well. I just recently met #Malik at the #SouthHolland Location whom fell right in line with the others there. Giving myself & my brother Excellent customer service as the others U GUYS ROCKS!!!! I rent quite often From Enterprise while I just recently relocated however, whenever I’m in town visiting my children & family I look forward to their great hospitality & warm hearted customer Service 👍🏻🥰.11171944GSVersion: 4.4

Great customer serviceI’ve rented from the N Military Hwy location in Norfolk several times. I always receive outstanding service. Chris Kent has been especially helpful. He’s helped me select the best vehicle to transport my husband out of town for surgery. Even getting in the passenger seat to test out the leg room available. He programmed the GPS for me and explained the various features. He really went above and beyond what I expected. Dustin and ShaQuan are friendly and helpful as well. They go out of their way to accommodate their customers and be sure that you are comfortable with the vehicle's you rent from them. I always choose this location over others that are closer to me because of the courteous way in which I’m treated..Tamara5678Version: 8.10

DependableI have always used Enterprise and have never been disappointed with the car or the service at the locations I pick up and drop off at. The only reason I gave it 4 stars is because they are pricier than a lot of other agencies but they are the only one available in my area so I pay for the convenience. The issue I have is the promos. There are so many restrictions it’s ridiculous. I have booked 3 different times all different dates, time and location. Not a single one is eligible for 10% the off a 3+ day rental. It is literally $26 dollars max that I would save on a rental but they seem so stingy to put that many restrictions on it. It makes me curious if anyone has actually been able to use it. Other agencies seem more giving when they come to their promos..Caren G77Version: 8.1

Satisfaction guaranteed !!I’ve always rented vehicles from many different vendors however for the last five years I’ve chosen to use enterprise for the fact that they have qualified representative and they make you feel at home . Most recently on the 2nd September I rented a compact suv to take my family to NC and had issue with the vehicles tire keep loosing air made a few calls to support but was disappointed with the out come. When I returned the vehicle I then began to communicate with the office where I got the rental from and spoke with the manager Mauricio Ortiz who was very helpful and when above and beyond my expectations to resolve my displeasure with the tire issues. My hat’s of to a company that wishes to make it right . To all involved thank you ...Lil General .Version: 4.10

DickinsonI’m not sure the names of the two men that have been working every time I’ve rented at this cypress gardens blvd winter haven Enterprise but they are the reason I try only to rent from Enterprise every time. They are so pleasant and helpful and I leave that store in a great mood because they have such a positive energy that contagious. I tell all my friends to only rent from them and I will continue returning to that store because of them. Now if only I could remember the twos names exactly I will find out and write a new review after my next rental as I am sure they will be the two I see when I return to that store. Thank you for a positive experience every time I rent with Enterprise Cypress Garden Blvd location in Winter Haven:-).CattdiVersion: 7.22

Enterprise App appraisal is great!Since I started using the Enterprise Rental Car app in Dublin Georgia a couple years ago having to travel out of town sometimes twice a month to traveling to Montgomery Alabama to take care of my 93 year old mother with dementia and using Enterprise of Montgomery, I have always gotten professional treatment from the employees and for the most part they have always been very helpful to me in many ways. Also having the benefits that having the app provides has been a great help to save money as well as making me feel that no matter the reason for having to rent a car, I’m covered by the best car rental company available in the nation. Thank you so much Enterprise for the treatment learned to trust and enjoy. Sincerely Edward Sealy Jr..Edward SealyVersion: 4.2

Enterprise Stanton LocationSince February, I’ve rented a vehicle every Thursday, nothing major, just one day to run errands and the professionalism I’m greeted with every time, if I had to rate it from 1 - 10, i’de need a couple more numbers … like maybe a 13 ! The guys at this location are the best, Javier always goes above and beyond in accommodating, customer satisfaction is at the top of his list ! Honestly, I’ve gone to a lot of car rentals over the years and by far this location has been the best experience ever, all the guys here are the friendliest like you’ve known them for years. I’ll always come to Stanton Enterprise as long as this crew is here. Thank you Stanton for making it happen every week !.XinactliVersion: 7.20

Terrible Customer ExperienceAlthough the app works well for making a reservation - it has no way of knowing if it actually has cars available, which makes it useless to reserve a car. I reserved a car, the local office called me 10 mins before I was scheduled to pick it up to tell me they wouldn’t have a car again for 4 days. On my call, the representative verified that the online reservation tool (and app) has no idea of availability at their local store. That’s ridiculous. I don’t know why Enterprise would even want a customer to have an experience like this - but for sure Apple shouldn’t want their App Store peddling this kind of bad business..The Ramey'sVersion: 6.0

Just short of perfectI enjoy renting from this company. However, I seem to have the same problem from every location I rent from. What’s that problem you ask? Dirty windows inside and out and on occasion, no windshield wiper fluid. I’m told they clean their vehicles for maximum safety. But I always find myself cleaning the windows and mirrors a lot. That may not seem like much to some but safety is very important to me. Now I’m told that the local offices don’t fill their vehicles up anymore! What? Only the airport location fills up. I’ll be honest with you. I think that’s a horrible move. But I digress. The employees are always manerable and accommodating for the most part. I will continue to use them until I can’t anymore. So I’ll give them a grade of B..Big TinyVersion: 8.1

Great place for a rentalEverytime we make a reservation all people who has helped us have been very nice,Kind,Respectful and helpful the App is so Easy to make or edit reservations makes a big difference plus the prices are reasonable I would recommend them to anyone, the only down fall I seen is that if you have debit card you can’t rent a SUV you have to have a credit card which doesn’t make any since to me when you could have much more on a bank debit card then a credit Card that is one thing I definitely would ask to be changed because if you get your money then I don’t see how it matters how they receive it..Misty7789Version: 7.14

Fix Your AppIt’s been more than two weeks now and you have not fixed this issue: When I logged in to my Enterprise Plus account and try to access/open my future rental reservations - I could not do so. It’s always telling me, “We’re sorry but it looks like either our services are temporarily offline or you are not connected to the internet. Please check your connection or try again later.” The word “temporary” is a misnomer here because it has been two weeks ago since this message first popped up! If I needed to modify or cancel my existing reservation I had to go to your website. So tell me what’s the use of the app?.CriseldaApril15Version: 2.8.0

Enterprise plusWhen you’re using the app, it keeps your name and some information stored. It should let you know how many points you could have if you use Enterprise plus! And why do I have to sign up for Enterprise plus, when my information is already stored in the app? it just seems stupid, there’s a grocery store called Kroger‘s but I just started using, and instead of giving you the sale price, you have to clip coupons in the app, that you’re using at checkout. if I’m using your app, or your store card, I should get the lowest price and whatever benefits without having to jump through hoops. You can see him already committed, because I only make reservations with the app..ToroningtonVersion: 7.20.1

TaranjeetUpgrades, awesome staff and great cars. No need to buy a new one.New user reviewsVersion: 8.9

Great priceThey’re good stuff and great location 65 regent park 👌.Abdu bawaVersion: 8.9

Enterprise Rent A CarAwesome job doing business with Enterprise Rent A Car easy transaction.Dek-dekVersion: 8.9

ServiceThe service that you provide is great only had one big disappointment this past year and it was a booking I had for a truck and booked well in advance but the day before was notified you couldn’t provide so had to use another rental at a much higher rate.Dan11879Version: 8.9

Customer serviceNo one beats enterprise for customer service.Winna 678933Version: 8.9

Great App must haveNever a glitch love it..7Vader3Version: 8.8

Awesome serviceThroughout the past 15 years of renting from Enterprise in Red Deer, AB I have never had an issue with anything and the staff are all willing to help in any way possible, even driving me home. They have all my business!.Schotzy64Version: 8.7

So easy!Easy to Book!.MitchriderVersion: 8.6

JaysThe best option out there.Oil BaronsVersion: 8.6

AwesomeI have used enterprise all over Canada and the USA as well as the Caribbean. Their app is easy to use, and staff always so accommodating. We appreciate the great service Shawn Barrett.Touring FunVersion: 8.6

They never let me downGood!.MadDad!Version: 8.6

OttawaEasy online booking reservation. I am pleased with the service so far..Bob KELOWNA Canada.Version: 8.5

Awesome Customer ServiceThe staff at the Calgary airport location get me in and out of the airport with my rental agreement and vehicle ready to go when I get there. Thanks.Dexter rooVersion: 8.4

FastGreat cars I gave received every time I go.DiiMPZSVersion: 8.4

Excellent in Every Way PossibleHighly satisfied to rent a car through Enterprise. Too many reasons to describe why. Try it out for yourself!.EAS TORONTOVersion: 8.3

Bad appYou guises app needs to be updated it’s slow and seems to be from 2017 in store is great though.Sebastian2002 02 02Version: 8.3

Good app but no Canadian currency??Can’t find anything for changing the currency?.AnyamaisonVersion: 8.3

CurrencyApp is great except that the currency is stuck in USD. I am a Canadian booking within Canada and prices are in USD rather than CAD and there is no option to switch currency in the app..Alcan123Version: 8.3

Online reservationFast an easy.Best renterVersion: 8.1.2

Currency displayed is GBPI’m in Canada idk why i’m getting prices in GBP and dont see an option to change that as well.AbdugdgegeVersion: 8.2

Buggy after the recent Apr 6 update!UI has changed completely and it is NOT near to the experience that we had with the older UI Notifications are annoying asking for permissions, every time a new update comes in; it removes the login information and saved favourite locations! Access to the profile is denied, upcoming reservations cannot be seen. Moreover, membership points now have a full stop instead of a comma 😕 Overall, with the recent Apr 6 update, I might not want to use Enterprise again as the app has turned into a technical bug house..DarshathakkarVersion: 8.1.2

Top notch serviceReceived a fully loaded car on my first booking and the customer service an excellent experience..Saravanan KandasamyVersion: 8.1.2

Cheap Rental services till nowI will use it and tell the reviews later.Sachin3199Version: 8.1

GlitchyApp makes it difficult to select different countries using the first letter to navigate Other than that okay to use.Db2020#Version: 8.1.2

Exceptional serviceI we able to pick up and return the rental car very quickly and easily while being on a tight schedule.KkkrrreeemmmVersion: 7.22

NL TripOf airport staff.BlackdotdogVersion: 7.22

RentalAwesome Company!.IcyclosingVersion: 7.22

GreatWe e have a great branch in. Cornwall.Timcup61Version: 7.22

My last experience with EnterpriseI had to write to express my delight with my last experience. Although all staff were extremely helpful, I dealt with Mr. Darren Bertrand and the service he provided me was exceptional - he went above and beyond in my opinion and I wouldn’t write this otherwise. I had not rented a car in a while, but needed one while mine was getting repairs… I thought it would be such an ordeal. I was mistaken; he provided me all the information I needed, was very kind and obviously very well-versed with the operations of Enterprise, other than just what his job title entails. This says a lot about a company when there is cross training involved and I only need to speak with one employee to become armed with all the information I need to feel comfortable. Thank you so much Darren, I really enjoyed meeting you and hope to see you soon. Regards, Cynthia Sonley.CynSon@PDotVersion: 7.21

Love my EnterpriseAlways great, courteous service..Fav is EnterpriseVersion: 7.21

Best Rentacar joint aroundEnterprise is is a four wheel drive company in a two wheel drive industry, always way better in service, selection & satisfaction. I rent about three months out of the year and they’ve always been the best even with pricing!!.Timbos4WDVersion: 7.21

Spruce Grove EnerpriseAlways such a great place to get a rental. I’ve been there lots and they are always 1st class.BrentTuckVersion: 7.21

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.10.1

Enterprise Rent-A-Car Negative Reviews

Poor customer serviceThis enterprise location in Lutz Florida deserves zero stars. I have had several problems with this office, but never given them a bad review however, at this time I feel like I have no other choice. I had reserved a car and went there to pick up the car only to be informed they had no cars. No one tried to reach out to me to let me know that you had no cars available. I was scheduled to leave on a business trip and only to be told they had no cars. They sent me to their Zephyr Hills office and I had to drive there myself, my time, and my gas. They offered no compensation. No real apology was offered. That is inexcusable and poor customer service. I've called the Zephyrhills office multiple times to speak to an area manager, and I've yet to return a phone call as recent as Wednesday when I was told that somebody would call me back by the end of the day or by the end of the day the next business day still no return phone call. I sent Chrissy Taylor an email explaining my situation still no return or response to my email. What this illustrates is this company's lack of customer service and lack of caring for the customer so I will not rent from them. I've also shared this feedback with my company and asked them not to use Them because they do not care about their customers. This is why they have a three-star rating and will continue to go down..TrishKin77Version: 7.21

Beyond irritating.For literal weeks I have been on the phone for hours a day with customer service or waiting on emails because I cannot login to the app no matter what is recommended I do or how many times I try changing my password (but can’t even get past the submit button) or when the Support Team, who are able to change my password successfully, but when I go in to login with the new information, it still says unsuccessful. I can login on the website, but that does not help when you’re trying to redeem your points for a free rental because you have to do it on the app. For some reason Customer Service won’t make the reservation to use your points either. With my situation right now, it would be an incredible blessing to be able to utilize the points I have earned to redeem the free rental. Just like it would’ve helped the couple weeks ago I was trying to get it. I never had any issues before when I was paying out of pocket for the rentals, but as soon as I want and actually need a rental and tried to redeem with my points now the app doesn’t want to work and I keep having to do the same things over and over and over again and continue to have the same result of it not working because it keeps saying unsuccessful login..Carmella ChanelVersion: 7.9

Disappointed experienceI use enterprise for several years. On this July 4th I booked a car in the Santa Fe store online. And it sent me email and text saying successful. Later I received another email asking me to check in prior. Then I followed the instructions to check in and it sent a email to me saying check in successfully. But on July 5 when I almost arrived Santa Fe, they called me and said they didn’t have any cars, they will contact me if they have a car later or cancel my reservation if they don’t have on that day. Then, no body contact me anymore. Few days Later I found they didn’t give me a car but they charged me more than one thousand rewards points from my account. I thought they would return it to my account few days later, today is July 24th, I didn’t receive my points yet and from July 4th no one from enterprise contacted me any more. So this morning I called them they said they would return the points to my account. I asked them , so if I don’t call you, the points won’t get back for ever? They said you call I return it, if not it won’t get returned automatically? The whole communication they don’t say sorry or apologize and the agent is so inpatient. So bad experience..Jiang1414Version: 8.3

Horrible companyI had a reservation for over 2 weeks for a very important trip. I showed 10 minutes before my pick up time and there was about 3 people ahead of me super angry. Payed no mind to it gave my license and worker said he will be right back. Comes out 15 minutes later and say we are waiting on cars. I said no problem. 30 minutes pass, 40 minutes pass now it’s 6pm and one of the workers comes out and says sorry we have no car for you. I asked why didn’t we figure something out because I have a important trip to go on and I got dropped off and he did absolutely nothing for me. They close the door on me and left me stranded. I ended up calling the nearest airport and had to take a Uber there which cost me $50. Had to get a vehicle that was almost tripled price. I called customer service and they said someone will get back to me. Proceeded with my trip. On the way back i called customer service again and same routine, someone will call you back blah blah blah. NOTHING. No call back at all. Had to drop the vehicle back at the airport and pay another $50 to get home. So now I had to pay triple for rental and add $100 total in uber fair to get home. And guess what,No call back ever. 2 attempts to try to talk to customer service to see if I can drop the vehicle off local and nothing. First time I rented a car from them and it look like it had paring violations stickers on it and they tryed to give me the car like that and I said to myself don’t judge now this happens and I can’t even get a simple call back to help the situation...... by far the worst company to get a rental from. What should of been $200 and change rental ended up costing me over $600. Days later and still no call back or email. Very sad that my local store was useless and so was customer service..954NandoVersion: 4.6

What a messSo I have been a valuable customer at my enterprise in Newport this has absolutely nothing to do with then but the phone number connected to this app needs better training I called to extend my rental and the lady said we was all good that I would get a confirmation email shortly with my new details well no I didn’t because the payment didn’t fully process and now the app is sending me messages about pretty much reporting it stolen even though you have records that I had called and was under the impression it was all good to keep this was entirely the lady I talked with fault and so I contacted my local office yesterday they said they couldn’t run my card till this morning but it was okay to keep the car still so now I’m getting messages from there corporate office making more threats I’m so mad this is absolutely unbelievable and they need to be saying something to the lady who told me all was good instead of threatening me before you start pointing fingers making accusations why not listen to my call you clearly said was being recorded so I’m mad I will be reporting all the people who was involved and don’t deserve this I have to much going on as is.~ky~gurl~1992~Version: 8.6

Unhappy CustomerWe have rented from Enterprise for 30 years. We have always had excellent experience. We always returned the car on time with never a scratch on it! We rented when my husband was on the school board. We rented when he was on the Carter County Commission. We rented on vacations and when we had to go out of town on emergencies. Last week we booked a reservation 4 weeks in advance to take my husband on vacation. He is on Hospice and this may be our last trip. I got a phone call ONE DAY BEFORE my scheduled pickup. The agent said I would have to pay a $350 deposit on the car!!! I had this trip planned with a wonderful stay in a very nice resort which was expensive but well worth it. I had planned this trip with my family and budgeted well for food rooms and gas. I had NOT planned on an extra $350 deposit on Friday afternoon when money was tight. They should have told me this when I reserved the car! This is extremely POOR BUSINESS!!! I don’t know who runs Enterprise now but they are NOT CUSTOMER FRIENDLY! I will be going elsewhere from now on and I advise every one of my friends to remember this. Cynthia Chambers.I ❤️WalmartVersion: 8.9

Scratching my Head and wondering what ineptitude I will face next!I have come to the conclusion that the company has decided to have poor customer service and then ignore the reviews. Why worry when you are the only rental company around in a town with no airport! They really can’t fail at this point, so why care! I have been dealing with the insurance company who has stated that they do not know the rates of the rental company. My insurance covers 80 percent of a rental. Since The insurance company can’t tell me the rates, I follow the instructions and call Enterprise. I speak to a local representative that forwards me to what I believe is a call center. I don’t believe that English is the first language for this young lady, as I have an extremely hard time trying to understand many of the words that she is saying, and I am consistently having to ask her to repeat herself. We finally are able to get the reservation scheduled, but she is now unable to tell me what my rate is or what vehicle I will be getting. Her statement to me is that she doesn’t know the rates and that I am going to have to call the insurance company..HCHammerVersion: 7.22

App is no longer the best way to reserve a carUpdate: I finally started making calls. I learned that NONE of the reservations accepted by the app are being honored. Everything that comes in is being canceled by phone. The offices are booked solid for a week and the earliest I can get a car is next Tuesday. The independent offices are trying to get app reservations disabled but enterprise continues to allow them. After spending an hour on a wild goose chase for a car, I tried to cancel my reservation… but the app wouldn’t allow it and now all the offices are closed and won’t take my call. Original I used the app to reserve a car, as I have for years (10?). Today I learned that a confirmation from the app reservation is no longer valid unless I get a voice confirmation from the location as well. I had an email confirmation and reservation number from enterprise for a car today at 12:00. At 8:30 AM, I got a voicemail saying there were no cars available for me to rent but if any came in, they would let me know. At 11:30 I called. Still no cars. Here’s the bad part. If I want a car, I need to call around to all local Enterprise locations myself and find one that has a car. The app reservations are not real or accurate. I called the main office, they looked up my reservation and said “you have a car reserved for noon today, how can I help you”. I explained I was told that reservation isn’t valid because it was not verbally confirmed and they have no cars. He didn’t contradict me or say that isn’t true or the correct process. Home office also does not know if there are any available cars in the area. They sent an email to the offices asking someone to call me if there is a car available. Still waiting, no call. My trip is screwed. Totally cannot count on Enterprise anymore. 2 stars because people were polite. Not their fault Enterprise cannot track their own product inventory. A car rental agency that cannot tell if there are cars available to rent. Basically, the app is pointless..ItcanbefixedVersion: 7.16

Bad experience in the endAlmost everything was fine with them until the day of delivery of the vehicle I suffered a bitter drink, when I went directly to the agency I decided instead of leaving the key at night as authorized by the manager, I delivered it on time during the day and more I asked to be checked before leaving, we went and one of the employees took his work tablet, when he gave him the key and he checks it, it turns out that he sees the entire car scratched on the passenger side, I told him that it was given to me that way , he consulted the damage map of his tablet and he told me that this damage was not registered so I would file a claim it was a 2020 merger with low mileage, I insisted that the vehicle had been delivered to me like this and I remembered that for pure By chance when I received the car, who knows for what reason I decided to get off and record a video of the car around with my phone, I told him about it and he told me to show him the video or else he would initiate the claim on my behalf, I in principle I couldn't find the video I came to think that I had recorded it with my handheld dji camera so I asked him if he would give me the opportunity to bring it the next day, which he denied and that if I did not prove my innocence at that time I would initiate the claim, since with much stress I looked for the video by the date and time it was delivered to me and I found it, I showed it to him and he only said thank you and that my refund would be deposited within 24 to 48 hours, no apology at all, I really felt very bad, my reputation , My word was worth nothing at that time, I was prejudiced against something that I was not guilty of and I was about to pay for that if I had not made that video, I advise each person who is going to rent a car to take photos and video in detail before leaving the premises to prevent them from trying to do what they wanted with me perhaps a purely monetary purpose, it was a disappointing personal experience.AlbertG19Version: 4.10

HorribleI had a miserable experience with the enterprise in Sanford / Orlando airport they literally tried to say I put a dent in the car I had gotten insurance through them and always have in case something like this happened!! It was barely visible and I was in a town home the spots were so small I know someone hit me while pulling in or out of the space beside me on the passenger side and they tried to say it was my fault anyway and that he was going to get ahold of his supervisors to note the damage and this guy was just a complete punk kid I told him “I’ve been driving longer than you have been alive” and I’m 100% covered my fault or not when I get insurance through enterprise but the customer service was horrible I was so upset I left a $300 pair of sunglasses in the pop down holder and my wife left her rosary (which was given to her by her great grandmother and can not ever be replaced!) I have never had issues with any other establishment but ORL/SANFORD AIRPORT IS THE WORST!!!!!!!!!.GMcleanIIVersion: 7.14

Doesn’t workThe app is a mess, these must be a bunch of fake reviews. The reservation doesn’t load and like someone else mentioned it can delete your reservation without you doing anything . The reservation still exists but it’s just the app. You have to reinstall. More of a pain than just doing the traditional way. Oh, and I had to download the app because the website portal for my connected partner discount wasn’t working and would not go through when I pressed submit, had an error screen that didnt make sense. I tried calling but the customer service wasn’t helpful at all- and offered to reserve for me but then quoted me 30% more $$$ than what the website originally said (which didn’t work either so that’s when I had to download the app since the login I created didn’t work on the site) . I’m looking for UX Design work! if Enterprise needs an actual functioning design system across all products, I can do that and help fix this mess..MusicgenresVersion: 7.15

Left high and dry without a vehicleI’m very unhappy with enterprise. Our flight was canceled on two separate occasions and our third flight had us landing in Philadelphia rather than Allentown (about an hour away). I tried to rent a car for the Philadelphia airport to get us back to our car an hour way at the other air port and turns out they don’t have a single car that can be returned at a different location. Ive never heard of a rental car company that doesn’t let you return a car an hour away in the same state. Keep in mind they have plenty of cars for rent but they just can’t go anywhere outside the area. This was the first time I tried to use enterprise after the pandemic and it’s clear the company is a shell of its former self. The app did not clearly indicate that rentals were only one way and we could have made arrangements if things were organized well and the company was managed appropriately. Stay far away from this unreliable company..Philo348Version: 5.0.2

Prices up -Service down and no customer perksI have rented from enterprise for a long time was always satisfied with their service. Unfortunately, my recent experiences have not been the same since January 2026. The prices have gone up noticeably and customer service has gone down When I called to make a reservation, I often get someone who sounds sarcastic and unwilling to put in any effort to help me get a good deal. They do have a loyalty or rewards program, but it takes so long to earn anything that it doesn’t feel meaningful the in person staff at Sparks, Nevada location are the reason I still rent from Enterprise they are always kind a tentative, considerate and generally helpful because of them and only because of them I continue to choose enterprise over other rental companies I hope the company listens to this feedback because the Sparks team deserves better support from the Corporate side. They are awesome!.Curtis gloryVersion: 8.8.2

Worst Complaint ResolutionThe initial booking process and the quality of the car were amazing, but that positive experience was completely overshadowed by the disastrous handling of the rental closure. Despite being assured that I would receive a receipt upon return, I heard nothing until I was forced to call your customer service after 3 days. It is sad that I had to chase down something so basic as a contract closure. When I finally received the receipt, it was shockingly inaccurate. I was billed for three days of rental when I had only used the car for one day. Immediately, I contacted customer service again to correct the final receipt. I was promised a swift resolution and an updated receipt. I was also assured that I would receive a follow-up call, which never came. I made it clear to the representative that this incorrect charge would max out my credit limit and potentially damage my credit score—something that should have prompted immediate action. Instead, I was ignored. As a result, my credit score has dropped due to this overcharge. This is something I worked hard to maintain, and now it's been tarnished by your company’s mistake. The stress of dealing with this has been overwhelming, and I’m left questioning how a company like Enterprise, which I thought was reputable, could allow such a failure in service to happen. I don’t know whether I should consider this a human error, internal incompetence, poor interdepartmental coordination, or toothless customer service—or perhaps a subtle message to never choose Enterprise again. (The issue remains unresolved to date. Rental drop off date. Aug 10, 2024).IrfanidaysVersion: 7.19

Used to be 5 starI love this office so smooth every time and has great prices so I’m willing to rent Tesla or more exotic cars sadly my last rental had a hiccup and miscommunication due to cell number mixups and lost communication during the rental my debit card canceled due to possible fraud from the rental even though it was me renting the car with my account then enterprise showed up at my house stating they tried to contact me which I believe them but then they stated they were about to put a police report on me for not bringing the car back. Everytime I have rented with them I always end up keeping cars longer if they are fun to drive and I’ve always paid in full day I do bring it in also fully washed inside and out full tank. But this one time my bank closed on me without my knowledge enterprise tried to bully me and now I haven’t paid my bill I want to cause I need to rent a car but feel they won’t let me now due to this incident.Cmulligan57Version: 3.7.3

Shehde AbumayyalehI had bad experience with Enterprise specially in Düsseldorf airport. First time I rented a car they changed it twice, they gave me KIA first then they change it to ford then the ford needed maintenance then they change it to other ford, and I made it clear to them that I’m not going to take KIA again.. Second time I had very good experience with the people in Frankfurt airport, no problem with the car at all and I explained what happened with me to the manager, she said that they are sorry and she gave me free upgrade for the next time.. Then in Düsseldorf airport again, they gave me KIA and the employee was very rude, when I told him about the upgrade and showed he that the manager wrote it on his business card he said go back to the manager and let him give you this upgrade, then he said sorry we don’t have cars, then I found out that they have a lot of cars, they said it’s all taken, so I had to take the KIA and change it after a few days...Shehade1Version: 2.5.2

Company stole my belongings after I was in accidentI was in a car accident, the next day I had tried to grab my personal belongings out, they said they had to hear from head office about a month and a half later they finally get back to me saying there was nothing left in the rental. They didn’t take the pictures till 14 days after the accident ( which means anyone could of gone in and grabbed it at any given time) so you can imagine how frustrated I was. I then get a call later on this evening saying oh uh sorry we found your supplies the auctioneers have your belongings out in London (I’m from Hamilton) they said they have to do all this paper work just to send me my belongings. So do as you please, just know you were warned! Still waiting for my belongings!.ImyourbrodaVersion: 4.0

Low grade appWhy does the app show the prices only in GBP?Where do I change the currency type from?.Nel3484Version: 2.9.1

Security deposit not returned backI rented a vehicle from them and I didn’t have a credit card to put for the security deposit so i used debit card and it charged $150 for it so i followed all the terms and conditions and returned the vehicle on the day that i was supposed to bring back and didn’t get the refunds back they said that it will be send as a cheque through the mail and it has been over 2 months and no refunds.I accidentally fill the tank up to full because i filled the gas tank once for $20 before i drop it off and it wasn’t at the 3/4 mark so i topped it up another $20 and it went to the full. And the worker there said that i will get a refund of $15 but. I didn’t even receive anything. So just to inform everyone that if you rent a car you need a credit card so they will refund you back right away or else you won’t get your refund from the security deposit.SunShineBab3Version: 6.3

Falta de informaciónHice una reservación con más de 4 días de anticipación también añadí llantas de invierno. Me llamaron a confirmar la reserva y ni sabían de las llantas que yo requerí, tuve que preguntarles y al hacerlo solo dijeron que no era 100% seguro que me las dieron que me llamarían al día siguiente para confirmarme, al día siguiente no me llegaron así que yo lo hice, y pregunté llantas mismo. Al final nunca cumplieron el requerimiento y llegamos al día de la reserva y no nos dieron el carro porque la reserva y la tarjeta de crédito no estaba con el mismo nombre de quien iba a conducir (Mi esposo) es totalmente ridículo que esta información “tan importante” no se le diga al cliente ni en la página ni en las llamas. Ahora arruinaron nuestro viaje a Whistler. NO RECOMIENDO ESTE LUGAR..Danna Dayanna Rojas TrainaVersion: 8.7

Doesn’t open on my iPhoneApp does not open . All I can see is the advertising telling me how great it is..Aeronaut 1958Version: 8.4

ReservationApp was difficult to use. Would not accept vehicle change..Genep273Version: 8.4

Emerald Club login removedHave always used Emerald club to login to the enterprise app, now that option no longer exists. It’s still an option via the website but I use the app more than the website when travelling. Bring back the login option.Aviation99Version: 8.2

Location lockedSince the last major update the app has been malfunctioning on a monumental scale. Despite all best efforts and hacks and tricks, every reservation is quoted only in GBP£ and no other currency. I’ve never rented in the UK and have not traveled there since pre-covid. I’m located in Canada. It’s extremely frustrating as I have to rent a lot for work across Canada and US but no matter where I am and which airport or city location, it only makes reservations based on a UK based search and in GBP£. This leads to issues with the office as well, so much so that now we’e using alternative rental car companies. This only adds to the frustration as points and status are now left behind after more than 10 years of renting with Enterprise. Hopefully you can fix this quickly. Thanks..K.S.yowVersion: 8.2

App shows in GBP even from CanadaApp is showing everything in GBP and the customer care is pointing to Enterprise UK even though my App store is set as Canada and I am currently residing Canada. There is issue in iOS App as it is happening with multiple customer and there is no provision for changing the country from within the app. Unable to get Canada related offers and deals due to this. Please resolve..SKC iPhoneVersion: 8.2

No Emerald Club Access in new update! What a downgrade…Just ‘updated’ to the new version and they broke the one feature that made this app worthwhile! I’ve been a loyal emerald club member for years and rent almost weekly, with my most convenient location being an enterprise. I am not interested in enterprise plus as emerald club is a better program for me. I was previously able to sign in with my emerald club, and manage bookings in the enterprise app, which was great. I might as well delete the app now until they fix this.QuaplaquaplaVersion: 8.2

App upgrade considerationThe app should have an option to filter by different currencies depending on the pickup location. The size of the vehicles should also state number of passengers & luggage it can accommodate..Glow_NowVersion: 8.2

No more emerald club access via App since April 6th 2025New UI broke and I can no longer use my Emerald club to rent a car via the app since April 6th Update..FromagerencavaleVersion: 8.1.3

Prices are in usdWhen making a reservation in Canada, prices are shown in USD. This is annoying because we (Canadians) didn’t experienced this issue before the app update. Please fix this!.Gi230Version: 8.1.3

Booked but not availableI booked a pickup in one city as my truck blew tranny I took a $60 uber to closest location with truck only to find out they didn’t have any available for a week.Si1v3rf0xVersion: 8.1.3

Prices showing different currencyThis is the follow up to the Dev response as I'm unsure how to respond back. I've registered and used the app only in canada and never tried to bookin GB. Tried multiple re installs but this seems to be an app bug Latest update messed up the app. I signed up with a Canadian account and all prices were in CAD until now. Suddenly all prices are in GBP. No change in phone location.ArjunS154Version: 8.1.2

Prices in USDAll works great except one major issue. Probably question for developers. I am from Canada and I signed with enterprise.ca with my Canadian DL and using the app in Canada. Despite that, prices are being shown in USD. Pls help to resolve. I am facing the issue only after the recent update..BlackHood001Version: 8.1.2

Profile ChangedNot sure why but I signed in and there was a new name and phone number in my client profile but my drivers license 🙁 Not sure how this could happen but corporate or the location can’t help. I can’t even rent a car until it is resolved..Mac0041234Version: 8.1.2

Horrible customer serviceWould never rent from them again. Avis is way better.Bahar MaybachVersion: 7.22

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