Service Client de Bolt Food

They offer the same restaurants but delivery is always cheaper and they have a good selection of restaurants

Plenty of choices, good restaurants, great online customer service

Top

I like it

The worst food delivery app in Kenya… specially their customer service!! I ordered a pizza, at 19:15 pm, the order was ready and was given to the delivery at 19:33. When he reached half way, he turned around and went back to the restaurant… why? I dont know, so i called him and said he had a flat tire but unfortunately for him I was able to track him on the app. BUT the customer support after contacting them, and explained what happened, they said yeah we’re sorry bla bla bla we’ll get back shortly, and now (next day), after the delivery guy put the order as delivered while he didnt even come close to where i live (knowing that i’ve already paid), the customer support still didnt even reply to me or bother to assist me. Im saying this because this is not the first or second bad experience with them, I had a problem in almost every order i made… i guess it was my fault ordering from there again. They are short on staff and whenever they try to help, they’re not there!! You wait hours and hours and MAYBE they would reply to you later. I highly dont recommend anyone to use this app, because you either are going to receive your food hours later (yes hours) or maybe not receive it all, and the customer service will only send you these pathetic generic messages of apology.

Le service est plus que médiocre aucun moyen de contacter le service client. Moins cher mais moins performant qu’ibérique eats.

L’application "ne livre dans ma zone" je suis en Île de France, à Aulnay-sous-Bois donc juste à côté de Paris…. Pas au Cambodge.

I can’t count all the times I get cold food, or incomplete order, reversed items, and when I wanna have a refund because it’s clearly not what I want, they just reject you saying it’s not in their policies, dude go to uber eats, at least they ask a picture to see your order and refund everything, Bolt is clearly the worst app for food delivery, that was my last order with them tonight, 25€ in the trash for a cold food and chicken wings we can’t eat because we can see more bones than meat, fries are dough, and I pas skip some details, the order arrived later and I get a « it’s not in our policies », run guys, run away this app!

Scammer, if you want to cancel your order, you are suppose to be able too. We order and the time delivery was way much more longer than what was said before we ordered. We contacted the support not even 30second after placing the order and they kept postponing us, until the driver pick up the food at the restaurant and then they came back to us saying it was to late to cancel the order because the food was ready.. really? Poor customer service, the worst one.

I ordered on Sunday 16th July and even if the delivery was estimated initially in 40 min, I never received my order because nobody was available to pick up the food (almost 2h of waiting) I called the restaurant and we agreed to go myself by Uber for the pick up. The call center didn’t solved me problem so, I paid for the service delivery, for my Uber and I lost my time and nobody wants to assume the responsibility or to pay for my complementary charges . Worst service

Réservé aux parisiens

A couple of times, I received my order totally damaged, with items stolen, or with quantity issues. I order food on the app almost every evening because I don’t have time to cook, bolt NEVER compensate you, never cares. Done with them.

Bad experience in Kenya and it’s not the first time riders stole my orders. The support send you bolt credits before you asked to be refund on your card and told you it’s too late Will back to Uber from now, more trustworthy

A bunch of thieves. The courier never arrived whilst the customer support was ignoring me. They just take your money and there’s pretty much nothing you can do about it since nobody’s answering your messages and there’re no phone contacts whatsoever.

Agent who ask client to do the service because the plateforme can not provide the service which she ask the client to pay !!!😅😅😅 support take a lot lot lot of time for answering. (Agent without empathy) this support is for a food delivering plateforme really !!!!

Orders are being cancelled by the restaurants, and if you can place one, be prepared to wait a loooong time to receive it. Customer service is non existent. Uninstalled and will never use this service again.

Never efficient, always takes x2 the time it takes in other apps and TERRIBLE customer support. Real need to improve on that. Worst experience possible.

Bad customer support you ll need at least 2 to 3 hour to contact someone real. The order has no time guarantee There is no official complaint form

I made an order that has never been delivered and they made me pay for it just saying “sorry this is our policy, we do not refund” 👏🏻👏🏻

This is the worst delivery app in Malta, they don’t help you if you have an issue with the order you have done

Horrible experiences, no refunds when food not delivered cause I quote « the delivery has been processed, nice evening » like are you kidding ??????!

Kenya: Worst food delivery app, poor service & barely help from support

Good apps. But the company in Malta practice slavery so I removed the apps from my device. Pity

Nous avons eu un soucis avec notre commande, durant 2 jours nous avons essayé de contacter le service client, en vain. Aucune réponse. La partie « contact » ne sert qu’à décorer et donner un semblant d’application.

A chaque fois que je commande bolt food, je suis très déçu. Je désinstalle de suite l’application ! Et je préfère allez me régaler les babines chez Wolt !

Livre pas partout à Malte du coup inutile

Application low-cost qui n’a pas les fonctionnalités qu’elles affichent. Clairement moins travaillée que Uber Eats ou Wolt.

Ne fonctionne pas a prague, impossible de me faire livrer dans la capitale..

J’ai essayé Paris, pas de livraison. J’ai essayé New York, pas de livraison non plus ... Et alors ???

Courrier always arguing about delivering the food to my apartment. They want me to go down or they want to leave the food in the lift, this is not very hygienic specially with the current sanitary situation. If I have to go down for every delivery, it is not interesting anymore and it is not called HOME DELIVERY either.

Do not order food on Bolt. The app assigns multiple orders to the same delivery guy at the same time which results in delays. The delivery guy had to pick up 2 different orders from other customer on the way and we had to wait 30 mins extra. Our pizzas arrived completely cold. Never again.

Era departe rau soferu

3 out of my 5 orders had issues with delivery. The latest and the most disappointed was when I received my lunch completely not eatable . It was just not fresh and I received a refusal for a refund Better use another alternative apps

No one responds to my requests for problems with my orders on chat and no other way to contact them .

Pristatymas PASIBAISĖTINAS jei taip išvis galima įvardinti. Numatytas laikas vienas, laikas auga iki +30min., vidurį pristatymo pasikeičia kurjeris, pristatymo laikas vėl keičiasi…