FedEx Mobile Customer Service

FedEx Mobile Positive Reviews

Best Shipping Company GloballyFed Ex has came along way and ever since I was a kid I noticed that fed ex is the shipping company that I mostly seen and still to this day I can see it’s still the same. This is the shipping company I trust and my packages are always delivered on time with care and professionalism. Never had a problem or complaint but if I did there are plenty of contact methods which is something I look for in a shipping company because being a business owner who imports and relies on shipping to be on time and if there is a problem I need to know who to contact. I have the contact info saved in my phone but never had to use it thankfully. USPS is who I considered using but my first shipment they left my package in another mailbox that wasn’t even the number to my apartment and my doorstep was the delivery method. I couldn’t believe that because I had a five figure value shipment of goods in someone else’s mailbox that wasn’t even next to mine. The key is needed from the local post office staff and usps didn’t have it so they just put my package in the nearest one that wasn’t even next open. Which was thankfully for a vacant apartment. This could’ve set my business back a whole month and my doorstep where it was supposed to be dropped off at was twenty feet away. A five second walk. That shows what we called it in the army complacent. That can get your brother or sister killed in combat and it could’ve killed my business for a whole month if I wouldn’t have been observant enough. If you’re in The United States and you’ve heard my story please go with Fed Ex for your shipping needs. Yes they can tend to be pricey sometimes but there’s a reason for that and that is because the security of your shipment and the professionalism and respect and common courtesy to do it the right way the first time and everyone is what you pay for. Thanks.OracleFGVersion: 7.22.0

Love the appThank God, there is an app for this. I’ve been having the most frustrating experience with FedEx with my packages being delivered to the wrong house since downloading this app, I’ve been able to track my deliveries get a notification see where the driver is on the map and write a review. I have changed my mind about FedEx and it made things a lot easier.. it could be even greater experience if you would add a Customer service chat on this app. Because it’s extremely frustrating calling the one 800 number never getting through to a live person. It’s extremely frustrating not being able to email or live chat or solve your problem in any kind of way there needs to be a department that’s Customer service focus I think FedEx can handle it financially as it’s expensive to ship. Thank you for the app. It has made my experience much better than it was prior to download. I would highly recommend anyone to download this app for peace of mind thank the Lord..Amber B10Version: 7.27.0

Sat., Mar. 8, DeliveryI’ve been “ok” kinda satisfied with the app and the service I guess, and kinda not. With both actually. On the app it asks me to leave a review & rate my delivery for that day (today) … so when I go to hit the stars that I wanted to rate my delivery experience, it won’t let me highlight any of the stars. Which I was going to rate today just a 3-star, because in my notes or whatever, I asked for my package to be left in my vehicle that is in my driveway (I ask it to be left there 9 times out of ten always anyway) but the delivery girl, I forget her name, I think I remembered that her name started with a “J” … and that’s it lol. But it’s kind of “important” when I ask of this sometimes, because this was a gift today & I did not want the “hubby” to see the package. Well, she apparently cannot read, because I seen that she left it in our garage instead. There are times when I don’t have a CLUE as to where your workers will leave my packages, because one time I found one of my VERY EXPENSIVE packages at the very end of our driveway almost to the road. It’s a very busy country road if that! Very well traveled on a daily! And to find a very expensive mirror that I had purchased just laying out at the end of our driveway, IN THE RAIN no less … I wasn’t very pleased with FEDEX’s service! UPS has NEVER done anything like that! Ever! And it’s usually a guessing game trying to find our packages when you guys deliver. Unfortunately. But today I was trying to leave a 3-star review & it wouldn’t let me for some reason. So that would be why I had an issue with your app, and also the service today. Most of the time, it’s fair. Oh, and also, on the app, for notifications, I know I set them 3 times at least and it kept asking me to set my notifications ?.MacschicVersion: 7.19.2

Push Notifications Do Not WorkUpdating my review. As below my packages even those that are out for delivery to me do not appear in the app. Only if I can find the actual tracking number and enter it can I see any information. But that entry does not get retained. I can get a text message update if I enter my phone number but no update from the app. Fortunately I have a 3rd party app that does send push updates once a tracking number is entered. This app is virtually useless to me. Previous review : Unless I log in to the app and select the package that is being shipped to me I get no notifications even though I had previously set a general push notification for all such packages. I have to manually add the settings for each package. I do get text notifications once I manually add my number but no app push notifications. Also once notifications were set for the shipment there used to be a bell icon next to the package, now no such indication is shown so you really never know whether the notification status was actually set for that package. Prior to a recent update this worked much better but not as good as other comparable apps..PappasbikeVersion: 7.10.0

Could be awesomeThis is an excellent app just nothing seems to actually happen when a customer makes a complaint about a delivery or asks that delivery’s be placed in a specific location. It’s as if nobody is actually reading the responses that are given when they ask for feedback. We specifically have a box for FEDEX-Amazon-DHL etc as we know you all are not authorized to put things in the mailbox and most packages are too big. So we placed a large black box marked on it for that purpose and for protection from roaming dogs as we live in the country. It was initially in the yard behind our fence for y’all to drop the packages in but too many driver’s were afraid of our dogs so we moved to the outside of the fence and attached it to the fencing. But this is such a hard thing for the driver’s to do is put the packages in this box. Our last package was left on the top of the box and was completely soaked by the storm. The only thing that protected the contents was the fact that we were waiting for the package and we happened to be at home that day. That was completely UNNECESSARY and UNACCEPTABLE!!!!!.Terrie62570Version: 7.21.0

It’s pretty good, but one improvement suggestionI like the overall feel in usage. I think it’s actually a better app than the UPS has. I use a screen reader on my iPad. This is called VoiceOver. The suggestion is you have your accessibility department or whomever in the tech department test the functionality and get them to use VoiceOver trying to use the app. You’ll find out certain areas like the package progress does not read. It will highlight with a black rectangle around The item. For example it puts a black frame around the different sections and then it reads them out loud. This is for those that are either dyslexic have a print disability or blind. In certain areas I guess it’s something to do with the coding for labeling voiceover is unable to read the package progress in certain areas sometimes it can’t even read details for how the packages. Your app is more accessible than a UPS version. It’s just there’s still areas that need improvement. Hopefully you’ll get this and can make the changes many thanks keep up the great work!.GoodredmanVersion: 7.1.0

Five stars so it gets postedFirst of all. I gave five stars hoping this gets posted and read but it’s really worth NOOO STARS!!!! It’s the 18th and my package was expected on the 6th! It says incorrect delivery address but NO it’s not. UPS has had no issue finding our home. There was an attempted delivery and then it’s been held at their facility ever since. With no updates whatsoever! I’ve called to use the automated assistance over the phone because it’s pretty much IMPOSSIBLE to reach an actual representative to have my package held at a location and it was confirmed ON THE PHONE, then showed it was never requested online and on the app. Like I didn’t just waste 20 minutes of my time. So I put the request in via the app and now it’s not even got a new estimated delivery date? It’s been almost a week since I requested this. It’s being held in a location a little over an hour away. This is BULL!!!! I hope someone high up the chain sees this and makes appropriate changes because I’ll NEVER use fed ex for anything!!! 👎.Mickeystokes99Version: 7.23.0

One GlitchI love the app. There is only one problem I repeatedly have. I have called several times to resolve it. I always pick up my boxes at a nearby location because of thefts. When I have more than one box coming from a company that has the same master tracking number inevitably one is held at the FedEx Office and the others get dropped off at my house. Once I choose the option on the master number box to hold at a location.. that option disappears on the the options for the other boxes. It should hold them all at the location I choose, but it never does. It’s obviously a glitch in the system that needs to be fixed. The workers at the FedEx store office can’t help and when I called the Fed Ex helpline the only suggestion I’ve gotten is to make sure u do the hold on the master box number. It doesn’t work and my boxes always get split up even though they are labeled 1 of 3, 2 of 3, 3 of 3 on the box..DeepRunLVVersion: 7.14.0

FedEx is a messI need to sign for a fair number of deliveries which are wine shipments meaning that I also need to stay home and wait. More recently my shipments keep getting delayed, and for days, so I have to keep staying home to wait and I’m not even getting the option to leave at a FedEx store which used to be on the app. They have also lied about attempted deliveries which is unacceptable and further delays my shipments which can compromise the wine and is totally selfish when know that someone has to be home to sign. I had a shipment due on Thursday that I still don’t have today (Monday), yet the tracking info showed it as being in my location since Wednesday or Thursday. Yesterday they updated the delivery info calling it an exception/attempted delivery and they did NOT attempt to deliver as I was home all day and put a note on the door to please knock loudly; Additionally no door tag. This isn’t the first time that has happened either and when I report to FedEx they really don’t do much. I’m going to start asking the vendors to use UPS as they are way more reliable...Omgirl57Version: 7.18.1

FedEx, A NAME I TRUST⭐️⭐️⭐️⭐️⭐️I love, respect and TRUST FedEx services. Always keeps me up to date to easily track my packages and delivery status (speaking for myself) FedEx is always on time if is not ahead of the scheduled delivery timing if requested which I noticed and liked to share here. So far, nothing I've received via FedEx was ever damaged or lost and I’ve been using FedEx delivery services for three years now monthly, weekly and sometimes couple times a week. I am happy with the service I am provided and I am grateful for both FedEx International and FedEx US services. Thank YOU so much to all of YOU FedEx family, both home and abroad. I am forever grateful to you all, grateful for your care, your service and the respectful/kind communications of your employees whenever I have questions and call. I send you all forces of love and I pray Almighty Allah to always keep you healthy, blessed, safe and secure as you provide us great services. Amen. Thanks again🙏💝✊.SarahmahammadVersion: 6.20.0

Tracking issuesThe tracking number doesn’t stay in the list once the app is exited on the iPhone for some reason, it’s fine on the iPad tho.Akita19822010Version: 4.7.0

Forced updates are idioticThe app has a tendency to stop functioning with a full screen requirement to be updated before working. This happens immediately (seconds) after update release, not just 20 versions back or something. The person who designed or approved such an approach should be fired on the spot for having zero UX sense. When a user opens the app, they need it to work immediately, not after the hassle of an update, full stop..LexxM3Version: 7.28.0

Great appGreat app! Works really well and FedEx is supper fast and reliable!.OmgimagirlVersion: 7.30.0

Good AppIt's easy to use and there are no problems..なあ肩はあやたはあにたさVersion: 7.30.0

Fairly UselessIt wasn’t much use before the last update and now since then every time I log in all I see is ‘Session Expired’. Uninstalled and reinstalled and still no go….MrsALCleghornVersion: 7.29.0

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FedEx Mobile Negative Reviews

Terrible appI am deeply dissatisfied with this app. I am awaiting a package that is already overdue, and despite being enrolled in Delivery Manager, the filters box fails to display the package. However, it is visible under “view all.” The app is also excessively slow and prone to lagging. The tracking information is inadequate, as FedEx seems to update it only once a day, unlike their competitors who provide constant updates, including live tracking of the driver’s location. I received a delivery exception notification, but it was unhelpfully vague, offering no explanation for the exception. I had to contact FedEx to learn that the real reason was due to increased package volume and the local delivery office needing the package for inventory, which contradicted the app’s message that it was out for delivery. This essentially meant that the package was still being processed. Additionally, attempting to initiate a vacation hold through the app results in an error. The previous design was far superior. It is ironic that FedEx customer support insisted I use the app “for the latest information,” given its numerous failures. Another frustrating aspect is that if you change delivery notifications to SMS, the app persistently prompts you to switch to push notifications. Unlike their competitors, FedEx is unable to support both SMS and push notifications, allowing only one type. Overall, this has been a highly disappointing experience for the customer..MoreDonutsPleaseVersion: 7.18.1

This app is the absolute worse, but that’s what I’ve come to expect from FedExThis app is just as bad as the customer service that I’ve come to expect from FedEx. Updated the app, and couldn’t open it. I eventually had to uninstall it and reinstall it to even get it to open. Then, because I deleted it, my login was cleared. When I tried to recover it, I entered my email address and a message flashed in green at the top of the screen. I said flashed because it disappeared so quickly I had to attempt to screenshot it several times to try to see what it said. It said that *if* that’s a valid email address I’ll receive an email. Never did after multiple attempts. So I had to register a new account. That process, too was glitchy. And I never knew if I successfully registered. Finally, I got an email for that after multiple attempts. Then, the search feature to look up tracking numbers says it will save your recent searches, five minutes later, it’s completely blank which requires looking up my tracking number again. They attempted to deliver my package multiple times during the day when I’m at work, but it requires a signature, so they keep trying to deliver it but don’t get back to the center until after the facility closes. I try to leave delivery instructions but the app tells me an error and supposedly goes back to the tracking screen, but it never loads. Go back to the Home Screen and the screen is blank again..TheRovingBearVersion: 7.19.2

Poor App and poor serviceI had a scheduled packaged that was supposed to arrive at my apartment on Friday by the end of the day and required a signature. I called to remove the signature requirement as I didn’t want to waste my time staring out the window waiting for the FedEx truck to come. They said they couldn’t remove the signature requirement and I also couldn’t sign digitally on the app. I then asked for them to call me before they arrive and they said that their drivers don’t call and aren’t allowed to carry phones. I waited patiently the entire day only for the status update to change to delayed and that they would try again on Saturday. Saturday came and I had a little more hope as the status update on the app said my package was on the truck and out for delivery. Again my entire Saturday was wasted waiting and the package which never came. Today is Sunday and I see on the app it will be delivered by the end of the day today. I still don’t have my package and loosing hope I’ll ever get it delivered. The app does not give an estimated time for delivery and does not allow you to sign remotely. Also the app does not have GPS tracking so I have no idea how many stops are left prior to it arriving. FedEx you need to do better than this!!! Now that I know FedEx can’t deliver a large 80 pound package I’m going to have to rent a pickup truck since my car is too small and drive to their warehouse to pick it up. This is a total waste of my time and money. FedEx does not deserve to be in business..Drewbugs176Version: 6.18.1

Pushy App adds nothingI was trying to manage a delivery from the mobile site like I always used to but for some reason “Manage Delivery” showed “unavailable”. I also had to open a separate tab just to log in because FedEx hid the log in option on the mobile tracking info screen. All this was to force me to download the app or go to a desktop browser. So I downloaded the app as I wasn’t near a PC. I was immediately bombarded with questions before being allowed to use the app after logging in. I killed the app and tried again and was mercifully able to avoid the questions. However I was next assaulted with requests to enable notifications. I declined and I was finally allowed to enter my tracking number and magically able to manage my delivery! Wow! I guess the website is just randomly broken, while pestering users to get the app, but the app works! Amazing! Oh and one of the apps best features: every single time you track a package you have to either allow notifications or decline the offer. Every single time until you let FedEx push notifications to your device at will. Guess what? Your app offers nothing novel, your website is broken and your shameless effort to get more information from me and my device is disgusting. I uninstalled the app the moment I made necessary changes. But I guess fedex won and got their app onto my device, however briefly, by making their website unusable..GasherPrimeVersion: 7.27.0

No notifications and no communication at allThis isn’t the first time that this happened to me with FedEx. Before the shipment was even shipped, I requested all the notifications as much as possible so I can get the real time updated status even if home or not home. Turned out it doesn’t matter anyway. No notifications, no updates, and no communication at all. Just because the gate at my residence was closed (and the apartment staff is off work), doesn’t mean you cannot come in…? That was only around 5-6:00 PM, when in fact, I know that FedEx is always out of deliver until 9-10:00 PM. After the estimated day that my shipment was supposed to be delivered, I went back to check up on the app again, out of no where it says that “the delivery was unable to deliver” at 6 PM when at that time, I got NOTHING for the notifications. I’ve been home all day and I had no idea where my package was. The only thing it says on the tracking category was “out for deliver since 6:50 AM”. They could’ve have contacted or something in order to get inside and deliver some packages. Or at least if I get notified by a text right away because that was the option I chose to be notified if there’s an exception for a delivery, or there’s something happening and is unable to deliver. Again, like I said, NOTHING for the notifications, no updates at all, and no communication. And ALWAYS late/delay when it comes to deliver a shipment..SkypanpanVersion: 7.1.0

Updated regularly, but can’t track shipments/no record of any being shipped to me?🤔 So how is it that the they claim to update the app regularly when it doesn’t register any shipments to or from me nor can I search a tracking number, and let me see the travel history. Couldn’t send any feedback either like I have in the past. Why’d you guys take that option out? Pretty sure you guys have been essential throughout this pandemic, so certainly it was a deliberate action and you know what you did, shady or not nearly confident in the apps design if you ask me. Only real option is to call a 1 800 number and talk to a rep that doesn’t comprehend English that good, much less speak it fluently and clearly. So that’s no better than the app itself. I had to go on the website to sign up for text alerts, which I can do WITHOUT an account, sounds fimiliar, FedEx? Seems that is the only thing that works. Even in the past if I opted in for text alerts or notifications through the app, it never sends me anything. So the app is a waste of space on our phones since we can’t even manually input a tracking number and let us see the history and so on. Just says tracking request is unsuccessful, kicks me back to where the list of tracked shipments should be, shows it found my shipment, tap on it and won’t let me see the details saying again the tracking request unsuccessful. What’s that all about? You guys gotta get better developers and engineers. The apps had nothing but problems for years. That or they’ve been fixing stuff that isn’t broken. Lousy! Get it together!.CplMSOVersion: 6.3.0

This company is a JOKE!My package was late for a couple days because the driver couldn’t find my house. I understand that they are not allowed their phones on the deliveries but when they don’t give the recipient the message deliver exception. I called 4 days in a row after giving a customer service rep extremely detailed directions to my house to deliver my package, with false assurance from the customer service rep that it would be delivered the following day.. and the next day.. and the next day... till I gave up and had them deliver it to the towns dollar store... I don’t have a vehicle and I live 3 miles out of town and on the opposite side of the town that the store is on. I couldn’t even sign up for the delivery manager because it’s a flawed app with the ability to track your packages and tell the delivery driver who is not capable of finding a house with very detailed instructions on how to get to a house. To drop it off not anywhere near you. And customer service reps who will not have any idea how to communicate with the customer on how to get the package to the consumer. None the less lie to the customer because the company isn’t communicating with itself. I’m ready to walk 10 miles across town to get more packages.(some not small.) because the only option the manufacturer has is with the. I’d choose UPS over them any day because at least for me they will communicate and get the package to me. Neglecting/lying to your customers and not training the employees to actually help an customer. Great app/company.. NOT.Humanity LostVersion: 6.5.0

Lazy employeesMy orders have been coming destroyed, totally as too the point the boxes are completely open and items missing. I’m home everyday, all day and I record on my security cameras these awful deliveries. They actually , as last review stated, toss your package(s) either from the trunk bed to the ground or toss to your door, steps. My packages are now, currently left up In the ditch by my mailbox or at the neighbors house with fed ex tracking I use I can actually determine where the package is knowing what my neighbors houses and yards look like. I live in a decent neighborhood and don’t really need to worry about stolen packages but it could happen being left in the ditch, the neighbors can say they never got it!! I get tracking and pic delivery so I did receive a pic of a fed ex employees buttocks, more than just the cheeks ! I have filed numerous complaints with these idiots and I have contacted every vendor /company I get delivery from and they also file formal complaints. I send the pics of the packages as well as the video from my security cameras. This fed ex company needs to go and let UPS do its great work. Obviously fed ex can’t handle its work load. Lazy, hate their job, rude to customers. I actually will not order some weeks and go to the store myself, even though I’m miles away from the closest store ( I live on a mountain top range), rescuer of abused animals…so everything I buy is needed asap for care. Needlessly saying again, FED EX , YOUR TEAM IS ABSOLUTELY HORRIBLE. Karma ..WordddyyyVersion: 7.7.1

Dishonest delivery driver’s name Chandler is a very dishonest.A delivery driver employed by FedEx is extremely dishonest. I have top-notch security and this delivery driver only takes a picture of my home updated tracking that he or she has made attempts to deliver and I was not home. I’ve been at home each time. Chandler attempt deliver my package, but he never came to my door. As mentioned above, I have top-notch security in addition to I was sitting right next to the door all day and right after he marked that item as unable to deliver, I open the door. There was no delivery truck in addition to he did step foot on my and I have top-notch video to prove it. Fedex beware of your employees because some of them are extremely dishonest, in addition that the delivery that he keeps lying about is vital for my kidneys. i’m gonna sit out on the porch come in and sit next to the front door until he updates tracking and lies and says that no one was at home at the time of delivery. I’m also going to large a complaint against this driver, it’s the same driver who’s allegedly attempted to deliver my important package now five times even if I did not have security, which I do, I sat right next to the door all day up until 9 o’clock he did not deliver anything. In addition I set up on the porch last night which was October 27, 2025 and he updated the system as he couldn’t deliver it because the item needed to be signed and that no one was available and I was sitting on the porch to 915:925 and I will be lodging, a formal complaint against this driver.SDMB64Version: 7.26.0

Not just the FedEx has lost it completelySo I have always shipped via UPS because more convenient and cheaper than shipping packages from post office. Then I heard FedEx is cheaper for packages. Really? Yes. And they are closer to me. So I set up an account with FedEx online with all my information and added address book for all ppl I ship packages to, like a handful. Then I went to previous kinkos that is now a FedEx store and the ppl who work there are losers, they could look up my account, great, but could not access any addresses in my address book because “privacy,” and I paid and they handed me a paper receipt, “your package will go out tomorrow, even though guy is picking up now, because you chose ground.” OK. I got no txt msg or email with tracking info and even though they used my account to ship, my account has no links to tracking number. I have to type in tracking number to FedEx tracking website. And they told me they won’t remember the address for next time. We will have to go through all this again. Now FedEx for a time led the world in package management efficiency and used to use the latest in technology, but in today’s world this app and their “accounts” are behind even the post office. Embarrassing. They can’t do anything that makes sense, is convenient, and saves time..HeidinKentVersion: 7.10.0

Why is the app regressing?The app is still a good place to enter a tracking number to track a package. I used to be able to add a nickname to a package that I’m tracking, but this feature stopped working at some point. The barcode scan option has never worked. Hopefully we’re just in transition and an update is coming. The UPS app is now head and shoulders above this app. I'm back to add more: This app used to be very buggy, but then it was improved. After the latest "update", it is back to being very buggy. I have to restart the app every time I go into it in order to make it show me any useful information. If I revisit the app once it's already open, and try to see my tracked packages, it bounces me back to the start page. I have to close and reopen the app. Names can no longer be added to tracked packages (this HAD been fixed, but now it doesn't work again). I do get package updates, but I ship multiple packages a day, so I'd like to know which packages are being delivered and which are still in transit. These things used to work, but are once again broken. PLEASE fix this app, and then once it's working again, LEAVE IT ALONE! Don't put out an "improvement" until you know it is bulletproof. You should be embarrassed to put your name on this product..Maine NotaryVersion: 7.18.3

Disappointed is an understatementI really wanted to like this app, but disappointed is an understatement! After missing a package I needed to sign for, I was livid, the driver was at my door according to my ring for 31 seconds, when I got to the door he was driving up the street! Guess what!? You can NEVER get a driver back. This was a critical delivery for that day, but the pickup location was in another city,in another state I might add and an hour away. You could at least have a facility in this city of a million people! So I decided to wait for delivery on the second attempt. I downloaded the app after the site implied for more details, get an account, get the app! Determined not to miss it, I fell for it and downloaded the app, BUT the information provided was exactly the same as just tracking the regular way. This “awesome” tracking app shows it left this morning at 4:30 am, it’s 1:25 pm and not ONE single update, I’ve used better tracking apps, what’s the point if the information isn’t even available? Useless waste of storage space on my phone, back to the cloud you go. FedEx, I hope you can get it together and join the gps world. I cant imagine you don’t gps your precious trucks on such a tight schedule that a package that needs signature gets a 31 second window to get to the door. Its 2019, you have the resources, make easy to track for real. Your customers deserve at least that..JoulequeenVersion: 5.5.0

DisappointedThis “great” app that this company say’s is a joke. I waited for a week for this package to come in. They delivered one set package that I order with no signature required but when it came to my other one they needed a signature. I had to download this app so I can plan ahead on when the package can be here so I can sign it. But unfortunately every time when I ask for a update or a certain time they give me that date but then say at the end of that day. Unfortunately the app kept on saying package is pending but then says its in transit then says the other package is in one of their stores so now I have no clue which one is the right information. I call customer service to ask to hold my package there so I can have the ability to pick then up. He tells me that he put a hold on them and that you can pick it up. I go over to the location and they tell me that the packages have been sent so I go home and I get hit with that sorry we missed you sticker so I feel that I am in a wild goose chase. I call them the next day and one I could barley get a connection with the representative and two in order for me to hold them I would have to call the next day so they can call the location to hold it for me. Its already been 4 days for me not getting this package and this is truly unacceptable for a shipping company..FacebamVersion: 6.21.0

Just use UPS if you want your items to arrive on time at your doorJust like the FedEx shipper itself, this app is completely unreliable. The biggest issue it has is with the only thing 99% of us use it for: tracking incoming shipments. What’s the problem? Well let me tell you, kids. The FedEx app is nearly incapable of recognizing incoming shipments. So your tracking online works just fine, but the app isn’t aware of its existence. The app has a favorites feature, so no problem right? Just add it manually to the app. That would be neat if it worked, but it doesn’t. Try adding it to favorites, then try to open favorites? If the app doesn’t immediately crash, you won’t find it there anyway. But don’t worry young one. The app will still push notifications to you about the status of your shipment. Helpful right? No. If you tap this notification thinking it will bring you to the tracked package information, it will not. Because it doesn’t know your package exists in the app. Great work FedEx. This explains why you’re incapable of delivering to my condo with the stated reason of “business not open” every three or four visits even though you have been delivering packages to my complex up to three times every day for the last 4 years that I’ve been there..ThesaxmaniacVersion: 7.18.1

FRUSTRATING! THIS APP SELDOM WORKS!For years FedEx was considered the premier delivery service. Our business relied heavily on FedEx, paid more for it, but the constant reliability, exceptional customer service, and superior results made it worth it so that we could focus on every other aspect of our businesses. Once we left packages with FedEx, we did not need to think about it again. We knew it would be done and done right! I do not know what all has occurred for this to change so drastically, but Customer Service is still better than most - IF (& when) YOU CAN GET TO A REAL LIVE HUMAN BEING! Delays are the norm now. They are to be expected over half the time & when they do, no explanation is given for projection or estimating. It is simply on a hope & a prayer as to when it will begin moving again. With SO many carriers now having these issues (since the 2020 election, when our country began to fall apart!) it is fairly clear that some issues are beyond the control of FedEx (though, more aggressive solution seeking would likely help!) HOWEVER, FedEx absolutely CAN control its own mobile app & how well it functions. The app has a solid, user friendly design - BUT IT SELDOM FUNCTIONS PROPERLY! It used to be great, but for the past 2+ years, it consistently malfunctions - not completing the tasks, which are their own offered functions. This is a consistent problem! If the app worked properly, the other frustrations would at least be partially mitigated. PLEASE DO WHAT IS NEEDED TO MAKE THE APP EFFICIENT & EFFECTIVE! At this present time, when so much is no longer within our control, THE APP functioning well, is in your control - so, PLEASE FIX IT!.SonnloveVersion: 7.6.0

Poorly Developed In Every Way PossibleLike many big companies these days, the game is to give the impression that customer service is being offered and taken seriously, but it is anything but. The only thing that this app will do is track your deliveries. And even that is sketchy. Despite giving the idea that you can provide delivery instructions as was possible over a year ago, the app just loops in a continuous two screens no man’s land that never arrives at that option. You will also find that you have to repeatedly sign in for the luxury of that joy ride. As for contacting an actual human agent, unless you are bushier that isn’t possible either. Like many of the big corps., today AI answering systems have been instituted. You cannot reach a flesh and blood person, even if calling your local fedex offices. Those numbers have all been rerouted to the same system. And it provides a very limited selection of reasons for your call that have little to offer wit delivery problems. It will simply end your call no matter what old tricks to reach a human you try. However if you are the shipper and thus the person who actually pays FedEx direct for whatever that shipment is, you have easy access with no hindrance, artificial walls, or headaches and failed attempts to resolve your problem..DatabanktwoVersion: 7.25.1

They Do not right their Wrongs‼️I paid 30$ shipping for a very temperature + time sensitive very important package . They said they knocked but my dog didn’t even hear them knock and she hears a lint ball hit the floor!! I then get a message that they will resend it tomorrow, but by that time my product that I spent hundreds on + 30 to ship so this wouldn’t happen, will be ruined‼️I called and customer service said they fixed it and the driver would bring it back. He asked me to give a good review after the call + I did. Hours later I called and said where is it ? Oh sorry” they couldn’t bring it , it will be there tomorrow 🤬Again!! It will go bad by tomorrow!!They couldn’t find a driver from 10:21 am till now 3:00 pm to fix this ?and even now it’s only 3:00 pm .they said “well you can come pick it up if it’s going to be ruined by tomorrow, I say “ well since I’m disabled and without a car and am alone , that would be kind of impossible.. sorry nothing we can do . Then she asks me to do a customer service review at the end of the call !!🤨…sure” I’ll give a review while my product is at this moment going bad in the heat on a fedex Truck in melting Ice because of something that was NOT MY FAULT AND THEY REFUSED TO FIX THEIR WRONG. I AM SO UPSET .This product was supposed to help my nerve damage/ neuropathy..They Don’t Care ….KiarstinVersion: 6.14.0

Lazily made app, terrible serviceFeel scammed into using the app and site via incorrect notifications about my package. You send out incorrect alerts that are "free" to people who have never used the service before that a package is "scheduled by end of day" to show up a certain day. So you sit at home all day patiently waiting (also for a package you need to sign for with an id) but it doesn't show up and the site and app don't update till after the whole day is done saying "delivery exception" or some poor service excuse term. Then it just says the same thing FOR THE NEXT DAY. After. And it doesn't show you the actual delivery date unless you open a small tab and scroll all the way down? Why have two dates? That's dumb as hell. Could just idk be consistent and accurate and have decent service.. But no I waste my while day sitting waiting to answer the door so I don't lose my package and I "conveniently" can't file a delay claim based on the date you pushed notifications for on a first time User whose not used to your confusing and poor service, yep 1 Star. going to ask to have my packages switched to a new service from now on. There's no way a first time user wouldn't be completely confused and blindsided by your system people have lives they can't just sit around for 3 days waiting for a package from an inaccurate system and on here I'm seeing reviews that if you try to call for better service, you get bots to talk to who can't help them you wait and get a person eventually who also had no idea what's going on and can do nothing to support you and the service you payed for, honestly still have no idea when my package is coming..GkfsrvkoysehbnVersion: 6.3.0

Not showing/tracking any incoming packagesThere hasn’t been any incoming packages showing up via the FedEx app in many weeks even though I receive a weekly package and only receive a email notifying me of the package. Sometimes it would randomly show an incoming package one time in a week, but then after it refreshed; it would disappear. This has become very annoying especially with how long it’s been going on. This should’ve been fixed by now and funny enough, there was a new update in the app that now lets you filter out what packages you want to see whether it’s ones “to me, from me, on the way, delivered, etc.” However, it still doesn’t show any packages at all even if you have one that applies to any of the filters. I’m not sure why they would add a new feature when they didn’t even fix a major problem especially one that makes that new feature useless. They added a new feature to better show you the packages you want to see, yet they didn’t fix the problem that has been not allowing people to see any packages. Major incompetence and they didn’t mention anything about this bug in their notes of the new update even though so many people have been expressing this same issue. FedEx, please fix the problem!.IAmKDKVersion: 7.10.0

Poor delivery serviceI’m to the point that I will not purchase anything or from anyone whom using FedEx delivery! My deliveries are continuously delayed and pushed for days. I also am continually having deliveries dropped at the wrong location AND today I can not even located a package that was delivered yesterday! The service of photographing a picture of a package on a porch is completely useless. I can not even come close to figuring out what porch it was dropped of on. This is absolutely ridiculous. At the least they could drop it across from my mailbox, on a porch that is directly across the street from the mailboxes. At least I would have located it there. I’ve also had numerous packages dropped AT the mailbox along the road. And at the most bizarre locations, out in snow rain etc. This is totally unacceptable and unprofessional. I myself have been employed by a delivery service for 24 years and they most definitely frown upon this sort of work practice and ethic! You are suppose to provide a safe and secure service. I would have been fired and this lousy service still continues! Where is the accountability and repercussions for this. I’m thoroughly disgusted and now will call yet another company to tell them to change delivery service or lose customers!!.5kittlesVersion: 7.3.0

Customer service is a computer only ???Why won’t the customer service number let you speak to a real person/customer representative??!!! The system will ask for a tracking number then hang up the call. They will say that you will be connected with a real person after you give the tracking number but when you give the tracking number they tell you generic information about the delivery. My package has been stuck in South Carolina for over 2 days and the computer only understands certain keywords and phrases if you need help beyond that you won’t be understood and the system will disconnect before attempting to connect with a real customer service representative. How do I contact a real person/customer support representative that understands more than a few words and phrases. Can’t get the help I need because the system won’t or can’t understand that kind of issue. You would think something like a missing package is a common issue that a company would have a system in place to help customers with this situation. But that’s not the case. It seems impossible to get in contact with a live person customer service representative with this company. I wish I had a choice of shipping companies because other companies have some way of getting a hold of a real person or a manager that can navigate around the automated system to help the customer and at least provide more information to help the customer understand what is happening with their package/delivery. Poor communication system and no access to a person that can actually communicate with humans. Who thought this system was a good idea???? They should be fired for neglecting an important aspect of the delivery business missing deliveries should not be ignored by an automated system..Wsm923Version: 7.23.0

Nearly Unusable AppI can see tracking info on this app when I enter a tracking number. But that is as far as it goes. Any attempt to add or get further information (i.e., delivery instructions) is impossible. Attempts at logging in inevitably fail and so do attempts to reset my password. Using the email method, where I am supposed to be sent a link to reset the password are never received. I have tried this multiple time and different times of day. I have never received the expected email. No, it is not in my spam folder. The virtual assistant they offer is useless. Very frustrating. Update: I have been contact with an apology that there was a system problem which caused my issue. However, I have tried again to log in and change my password only to be disappointed again. As before, I never received the necessary email from them with a link to update my password. Another update: Months after writing the above review and then the first update, I am now writing another update. I have seen no improvement whatsoever to any part of my complaint. This app is useless to me. And even attempts to login directly via the web site has also failed and no texts, emails, or phone calls have reached me to update my login. Terrible..ImaginalVersion: 6.20.0

FedEx is worse than the Pony ExpressThis company is hands down the worst shipping service ever conceptualized by man. Continues false delivery estimates even for time sensitive items or paying for expedited shipment. Don’t give me an estimate 4 days before you even come close to getting the package to the destination facility. The app doesn’t allow registration and neither does their website. This company requires signature on EVERYTHING. Do you expect people to sit at their front door from 8am-8pm for a package that never shows to sign for something?? Then when you try to release them from liability and pressing , or hold at a facility, this app and website craps out and is unable to confirm. To top it all off if you want to register to enable a feature which is ridiculous and no other shipping service requires, they have the audacity to MAIL you a parcel that will show in 3-5 days, which is already past the “3 attempts then return to sender rule” This company should be embarrassed that a start up book company was able to develop a shipping service that outmatches your entire business practice in a matter of years. I cannot believe companies still use this company to ship things they are asking for a customer service nightmare everytime they use it..Z3Z38Version: 6.19.0

LOCAL PICKUP IS SLOWER?!?!?THEY DONT TELL YOU THIS!!!! BUT LOCAL PICKUP IS SLOWER AND A WASTE OF TIME. IT TAKES 24-48 JUST TO CHANGE THE SHIPPING TITLE. (NO UPDATES, NO CUSTOMER SERVICE, NO TRACKING, NO HELP!!!) I signed up for message and call updates on my package and I receive nothing. Once my package arrived, I was not there to sign for it since I had no notification from FedEx. I decided to call and see if there was a faster way such as picking it up from the shipping center. After I changed it to local pickup, I was told it would take 24 hours to process and I could get it that day or the next. Multiple calls later and I’m told I will get it by the end of the second day which does not happen. I was specifically told that I would be able to get it at the end of the day before close. So there I was, at the store expecting to get it and then they had to tell me it wasn’t there. They did nothing for me except tell me there’s nothing they could do and no one they could call but connect me to customer service which I had already called 8 times. Honestly don’t call customer service, they just repeat what the tracking website says or lie to your face. I WASTED 2 days trying to get this package and they’ve just left it sitting in a warehouse. Disappointed. Dissatisfied. Zero stars..Don’t use FedExVersion: 7.8.0

Delivered to the WRONG Address Again!This is the second time my package from Fedex has been delivered to the wrong address. You all are the ONLY carrier that does this! Even after calling in to verify my address with your call center you all still deliver it to the wrong place. My package was ripped open and left on the ground next to the mail box. If it wasn’t for our mail carrier I would have never received my package. You must pay attention to the street address. I live on Piney Branch Dr NOT Piney Branch Lane, which is were you continue to deliver my packages. The second time I went to the wrong address just to retrieve my package that you all once again left. I have a business account with Fedex that I will most likely cancel in the New Year because of the careless your company continues to display. These were Christmas gifts of which I would have had NO time to replace if actually lost. Even after speaking with your call center and filing two complaints you have continued to deliver to the wrong address! And even when you try and blame the driver for possibly being new, still it is your responsibility to ensure they read and have accuracy before they even drive a delivery truck. Attention to detail is key to any position, of which your drivers seem to lack!!!.Wrong Address LadyVersion: 6.5.0

Bad deliveryI ordered a fireplace. The person that was scheduled to deliver my package did not wait for me to sign they left my smaller package that didn’t require signing. they clearly didn’t wanna walk up to the third floor mind you I’m 100 pound woman. most delivery people refuse to bring me my packages. They leave it downstairs and if it’s a heavier package, I’m pretty much screwed. This particular delivery person didn’t want to bring my package all the way up the stairs. Their was no delivery attempt of my larger fireplace. Mine you I have a Camera outside my door. they never made any attempts to bring me my package. Then they have the nerve to leave me a message. Sorry we missed you and that they were gonna try again Monday. I called customer service only to have a robot answer I could not get in touch with a person and then the robot was rude. While I was on the phone explaining my situation, she said sorry bye and she hung up. I wonder if there are any consequences for the delivery people? Throw peoples packages and damage them or they don’t bring the packages we are supposed to. I don’t think FedEx really cares. They make it hard to talk to a person you can’t talk to management easily. It’s even difficult to follow a complaint..Jerry27@Version: 7.30.1

EVERY YEARI cannot describe how deeply I hate FedEx. Every single year during this time of the year, I have to investigate like I’m a detective to find my packages. This morning, I started receiving “out for delivery” text messages from FedEx at 5:28 am. So I sat at home ALL DAY waiting for the delivery so that I could get on the road and travel for the Thanksgiving holiday without leaving my valuables on my doorstep. Finally, around 2:30 pm, I checked the application to see what was happening because FedEx typically delivers in my neighborhood around 10:30 am. There’s a “delivery exception” with a note that stated that they “attempted delivery at 1:56 pm”. I called the customer service line and had to fight with the automated system to get to a human on the line. The guy tells me that no, nobody actually attempted delivery. He said your packages were actually loaded onto a truck that nobody drove today 😂. I said but wait! The application said they attempted delivery’ he says yeeeah that’s not true. I said bruh! I got to get on the highway and travel for the holiday and you’re telling me I have wasted hours and hours waiting for a package that won’t be delivered until Friday?! He said yes, please go on your trip. I haaaaaaaate FedEx! 14 hours of travel time wasted.Nickname 1 Nickname 2Version: 7.1.0

HORRIBLE SERVICE,HORRIBLE DRIVERSThis company does NOT know how to hire people. Their customer service READS pamphlets DOES NOT EVER try to even help you nor ANSWER your questions. I call them "WANNA BE ROBOTS" ESPECIALLY their delivery drivers who by the way DO NOT even check the walk-in gates if its accessible if you live in the apartment. 2/10 a driver WOULD call for access but the rest of the time NEVER!. I am super frustrated to customer service, the app and their drivers! They are worst like GLS. Everyone is super lazy!. If you live in the apartment you might as well send that item back cause there is NO point. Only time I was able to receive my package when someone call me for access and thats ONE TIME and when I happen to walk to the walk-in gate I CAUGHT a delivery driver SITTING in the truck and WAS about to put on his system as it was unaccessible. HE looked nervous when I waved at him and let him in and talk to him and even try to lie how he tried when NO he did NOT!. Photos are ALWAYS up closed so you cant tell if it was even at the gate and WHEN you walk to the gate after receiving the update THE PAPER IS NOT THERE. So yeah! "TRY" delivering WHAT A DISAPPOINTMENT COMPANY! Id choose UPS OVER THIS COMPANY that just hires ANYONE with no exprience and NO CARE to the job.Blu395@Version: 7.19.2

FedEx refuses to do their jobThis app failed to provide pertinent information regarding my delivery. Was slow to update and I experienced the following issue from the company. My Package was out for delivery today and I waited at home. At 1pm I received a notification online stating “Operational delay” and delivery updated to tomorrow. I contacted customer service who told me it was due to the volume of packages they were processing which is understandable except it was already on a truck out for delivery and it was only 1pm. No attempt at delivery was made. They outright refused to provide me a case number and refused to escalate me to a supervisor. They also refused to change delivery option to a FedEx location I could pick up from and refused to prep my package for pick up at their distribution center. I told them I will go where ever I needed to to get my package since they were unwilling to deliver it to me. They told me that was impossible… they refused to deliver my package, refused to allow me to retrieve it, refused to acknowledge the absurdity of the excuses they were giving me and then refused to allow me to speak to a supervisor. I’ll be filing anything I can against this company and I suggest everyone else do the same. Good luck..Salty69Version: 6.16.1

App is ok. Customer service & Drivers are terrible.Fedex has horrible customer service. You can’t speak to anyone local. Everyone I speak to is from another country and I can not u sweat and half of what they are saying. On top of that, we have a driver who delivers to our neighbors almost every day and even after I nicely told him DO NOT use our driveway for their deliveries he still does. Then after that conversation fed ex was supposed to deliver me a package and said they delivered it to my front door! I was home, we have cameras, we also have a gate that was locked. There is a huge box outside the gate that says “PLEASE LEAVE ALL DELIVERIES IN THIS BOX”. I called fedex several times, speaking to several different people whom I could barely understand and all they could tell me was “it was delivered to the front door”. Seriously? I see that is what is says which is why I am calling you to tell you it is NOT anywhere on my property!!! Then a few days later a different neighbor finds it in their mailbox!! They did not even attempt to come to my property and deliver the package yet they have no problem coming down my driveway almost on a daily basis to deliver the neighbor packages. If the neighbors want their packages delivered and your big fedex truck can not fit through there maze of a driveway then you should be letting them know their packages are not deliverable. NOT putting my packages in other peoples mailboxes, not attempting to deliver to me & when asked not to, still using MY driveway for their packages. So FEDup it’s FEDex!!!!!! Stop making it so difficult for someone to speak toward a LOCAL branch to fix a major problem. be warned…DO NOT USE FEDEX FOR YOUR SHIPPING NEEDS! I never will again!!!!.KuhlstephVersion: 6.14.0

Not available in the U.S.I downloaded because the site wasn’t functioning either. Door tag search told me that I didn’t have a door tag (like the one in my hand that I had just scanned), so I should go to the app. The App failed to open with a pop up that said “This app does is not available for use in your territory or country.” I live in the far flung territory of the midwestern United States. In a city with several FedEx depots … How does one communicate with these people. The driver also failed to leave. Message or indication of anything — least of all a tracking number — on my door tag. I signed it and stuck it back on the door, but I am sorry to report this experience is prettty typical of my FedEx “journeys” since 2022. Everything from a malfunctioning site to drivers who lie and say I wasn’t home when I was home. I know there are some good folks working there, but someone on top needs to redirect funds into customer experience and give the drivers a raise who do good work so that the crappy ones will either do better or look for something new. People still matter, even individuals. But you would never guess that FedEx knows that. I am pretty sure they don’t..EastofkansasVersion: 7.10.0

FedEx needs workTheir app. Not bad but sometimes delivery dates are a bit off. For the most part it’s easy to use. Their drivers, for the most part pretty good guys, today however our driver decided to leave our box being delivered, which had frozen and refrigerated food inside and it’s April in Arizona, behind a wall near our front door. They then decided not to knock on our door or ring the bell. They did not even go near our front door because they didn’t activate the camera and we were not aware our box had been delivered. All our neighbors were quite aware I bet because you could see the box from the street, you just could not see it from our front door camera. Our box with perishable food was delivered at 11:15 am and sat outside in the sun until about 6:00 pm when my roommate got home and saw the box sitting outside. I’m surprise no porch pirate took our box to be honest. And all of this could have been avoided if only our lazy FedEx driver would have just KNOCKED! Then I go try and make a complaint on the app about just the one delivery and it’s pretty much impossible, I get redirected to call FedEx directly so spend a long time on wait probably. Maybe the app needs more work than I thought..Ro•ozVersion: 6.8.0

FedEx Terrible ExperiencesI’ve had multiple bad experiences with Fedex, this week is just the latest in a history of bad service. One of my packages has had zero updates for almost a week and no one can tell me where it is. I was also lied to when I called in for another package I’ve been expecting before I travel for the holidays. I was told the driver attempted to deliver the package and left a note. I’ve been in my living room watching football so I know that no one came to my door. I walked outside to check if there was indeed a note, as I expected, there is none to be found. It’s bad enough that I paid for faster shipping and have yet to receive it, but now I need to leave work early and go out of my way to the warehouse to pick up the package. I can understand that they missed one of the deliveries due to high volume during the holidays, but now that’s turning into three days and to do nothing to try to rectify the issue? Not acceptable. Again, this is not the first time I’ve had issues with fedex. Unfortunately, calling them leads to nothing. So I’m commenting on the app that has nothing to do with their actual service... it seems to be the only available forum to complain about their terrible service..DonaldlopezVersion: 5.7.2

Zero starsIf there had been a selection for zero stars I would have used it!! Recently we were looking for a package to be delivered and got a notification that it had been dropped off at the gate on our driveway. We don’t have a gate on our driveway!! We have a cattleguard that vehicles drive over!! This package was no where around our driveway!! When we got to looking it was tucked in high grass and weeds on my neighbors place. We have a pipe entryway with our address in big bold letters on the entryway as well as on our mailbox that is mounted to the entryway!! FedEx drivers need to be instructed on how to read!! This is not the first time stuff like this has happened!! Most of the time when we get a notification that a package has been delivered and it’s not at our house we start checking with the neighbors and usually find it, but this is not my job!! You were paid to deliver it to my address!! DO YOUR JOB!! Today our package was delivered to the neighbors front porch. Can these drivers not read? My address is cut out of a steel plate and welded on the entryway, my mailbox is right at my driveway too with my name and address on it as well. I’m frustrated!! Just do your job!!.Whonose54Version: 7.11.0

Needs many improvementsHow do you implement Maps and not the locator feature so you can see where the drop boxes and locations are relative to you? It’s also pretty bad that there’s no FedEx drop centers on this side of town at all. You have to drive downtown or to the north, south or airport areas (basically everywhere but here) to drop things off. Trying to reroute a package is another nightmare because even after you give the app access to your location it will ONLY show you locations near the original delivery address. Considering I live all the way across town from where I used to - you can see the problem with this. Even moving the map - it does not update with addresses in the map area view. Dialing in to try to reroute is even worse. They do everything in their power to make it impossible to talk to a human being and you’re only presented with (again) the 3 closest options to where the package was originally addressed and if those don’t work - hang up and play the phone system tree game again. For a company FedEx’s size and with their seniority in the industry this app is an utter embarrassment..Mytw0b1tsVersion: 6.16.0

PoorList page shows Monday as the scheduled delivery date, delivery detail page shows Sunday. Not even sure it's the app's fault as much as FedEx just having a pretty crappy system. When they lost my last package, I had to call THEM to ask what was going on and they had no clue what to do - even asking me what it looked like lol (you're the last to handle it, and you never delivered it so how should I know?). They opened an investigation and never called me to keep me informed on the status - this item is worth ~$800 so you know, I'd like to know what happened. Eventually the status finally changed: they damaged it and sent it back to the shipper. But you have to stay on top of them for any information or status when a shipment doesn't go perfectly, they didn't seem to really give a crap. That's why there isn't any way to flag a shipment in their app to signify it's missing (obviously they had no clue), for a representative to investigate it or call you, to track investigations, etc; and that's why their 800 number is a maze to discourage you from calling/bothering them even when they screwed up. Overall it just solidified my preference for USPS and UPS..Redcore85Version: 5.9.3

FedEx is horrible!All of the neighbors in our area hate FedEx and I always cringe when I see a package I ordered is being shipped with them. They always throw our packages 8+ feet over our gate (even though we have a designated bin for packages) and have broke several items including an antique radio. My latest experience was when I had medication shipped with cold packs out for delivery and I took the day off work and sat in my car by our gate from 8am till 3:40pm because at 3:40pm I received a text saying FedEx tried to deliver my package and I refused it and that they were returning it to the sender. I had no clue FedEx now has invisible delivery trucks and drivers! I had to call the company that shipped the medication right away to tell them and they looked it up and saw the same thing that supposedly I refused delivery when in fact they never even attempted to deliver my package. The company that shipped my medication immediately sent out more using USPS and said they said they always have problems with FedEx too. Well the next day all the refused shipment and return to sender notes were gone and replaced with label damaged and replaced/out for delivery! So that afternoon FedEx rolls up and chunks the package over our gate without even stepping out of his truck. We have it all on our camera footage. The medication was hot and spoiled but thank god for USPS because my second shipment arrived minutes later and was delivered with care! I don’t even know how FedEx is still in business and this stupid app doesn’t even let you do anything you can’t do just by using the web. Every other currier has gps so you know where the delivery vehicles are and I hoped this app would be the same but nope nothing like that at all. This app is so far behind times just like FedEx!!.Major-HeadacheVersion: 6.14.0

FedEx is a scamToo many times, over and over and over again repeatedly I purchase much needed food, supplies, clothing or even gifts promised to my children or grandchildren only to end up empty handed because of FedEx. I will be sitting right next to my phone and front door waiting and waiting and waiting ALL day only to receive a email later on or nothing at all, no phone call, no text or email, nothing till later on I am notified that they (FedEx) tried to deliver my package (s) but were unable. Undelivered because they were unable even though I was sitting and waiting right next to both my phone and front door where I never heard so much as a peep. Even with the gate locked I am close enough to hear them trying to get my attention but no they just see the locked gate and that’s it, they abandon all attempts to make the delivery. This is at my current location and in the past two locations where I didn’t have a locked gate FedEx still didn’t even try to get a hold of me to let me know that they were trying to get a package to me whatever. I would be right there waiting and waiting and waiting on top of the fact that I specifically put delivery instructions to call or text me upon arrival and NOT TO JUST LEAVE MY DELIVERY ON MY DOOR STEP TO GET STOLEN. But what did they do? They left my package (s) on my door step without notifying me until later so that by the time I got to my door step, guess what? They were all gone and this happened a few weeks or so ago and I lost the money. FedEx has lost me thousands of dollars and they make it so difficult to file a claim on top of the fact that they literally have no customer service or support other than the robots on chat or some supposed customer service number that are both basically worthless. Honestly I feel that it’s them stealing packages for their own gains..VickaliaVersion: 7.17.0

Personal & Business UseI have had to downgrade my rating of this app due to a decline in service. Fed X is now routinely collecting high fees for “priority overnight” next day (by noon) service while on a good day, getting it to us by late afternoon. More often, there are delays of days and now weeks. As service has deteriorated, the app has become useless. Once informative and reliable, the tracking report available through this app now merely confirms that a package is in the system. The details regarding travel, passage through check points- gone. No estimated delivery date and time can be found and when I tried to use the virtual assistant, the page crashed instantly. A once great company is unraveling- just like so many others. Our local driver is still fantastic and for his sake, I hope things improve. Finally, do not waste time calling customer service for help. You are likely get someone who barely speaks English and knows nothing about local geography. I live in Virginia and was once told by a customer service rep that the fed x box on “peach tree” (as in Peach Tree street, Atlanta, GA) was the closest drop box in my area with a late pickup time (would take me about 8 hours by car to get there)..PecobooVersion: 6.6.0

Bad customer serviceI personally want to Thank all employees at n Mail on industrial in Abilene Texas for all their help in trying to help my daughter and I retrieve a package containing my daughter’s medical supplies delivered to the wrong address in Ft Worth Tx by Fed ex. Fed ex was extremely hard to talk to anyone about this. Got the run around from Fed ex for several weeks. I did not put ins on package worth $800.i didn’t think of it trying to get her supplies to her at the time. Fed ex made me go back to Pack n Mail to file thru them to be able to file for $100. These employees at Pack n Mail filed for us to receive the minimum ins on package that was definitely delivered not even close to her residence. We have pics of front of house her medical supplies were delivered to her. Which caused hardship on her. Again a BIG THANK YOU to All EMPLOYEES @ PACK N MAIL for all their kindness and COMPASSION getting a refund on this delivery. I know mistakes are made but it was the way Fed ex handled or should I say didn’t handle on this delivery. Fed ex emp were rude and stories changed every time I would finally get an actual person to talk to. Very disappointed in Fed ex.. But so thankful for Employees at Pack n Mail!!!! ♥️.Weezie nanaVersion: 7.18.1

FlawedCan’t sign up. Keep asking for “valid phone number”.... and I know my own number. Very frustrating..Yojimbo-yoVersion: 5.7.2

Canada??On the settings, it doesn’t allow me to enter the country and doesn’t have a location detection future, which is imperative for delivery services. Also only shows US States instead of Canada. I think this happened after the update.. hope it’ll be fixed soon. Another suggestion: it would be great to have a “directions for delivery/driver” space so we can write notes for the drivers (such as “please leave it behind the gate” or “main entrance is on the other side of the house” etc… So they don’t just dump the package (without even knocking the door🙄) in front of the house which is right on the street, to be stolen!! Thanks!.Starfish-33Version: 6.14.0

Can’t fix typosI typed in a tracking number and my guess is that I made a typo. When I entered the number a second time I was able to track the shipment. But every time I open the app now I get “Update was unsuccessful. Please try again later.” I assume that is the typo I put in. THERE IS NO WAY THAT I CAN SEE TO REMOVE THAT TYPO!!!! Looks like that typo will cause me issues for the rest of my life! There has to be a way to remove a bad tracking number..Someone else in CanadaVersion: 6.21.0

Does not work for personal deliveries only businessFedex Delivery Manager for personal home deliveries does not work on this app. See website fedex.com/fdmca/login.8Kat8833Version: 6.14.0

Don’t waste your time.Downloaded the app, tried to create an account - everything I try to do says “Sorry requested action can’t be completed right now”, tried again, same outcome, deleted app. Embarrassing for a company of this magnitude..ZacagayVersion: 5.7.0

TrashStupid company with stupid App.Kur’opVersion: 7.29.0

Fed ex sucks ballsFed ex sucks balls.ProPShVersion: 7.29.0

Useless for actually trackingIt allows you to “enable notifications” but none of them actually tell you when your package is arriving. you’ll get a notification when they can’t deliver your package, and when you get to your door 20 seconds later you can see them driving away. why not have a notification for when you’re the next upcoming delivery? absolutely infuriating to get a pop up notification that i’ve missed my delivery but nothing before that to state it was arriving. why does this app exist?.DinosaurPartyVersion: 7.28.0

Minimum EffortFor a company with an annual revenue north of $88B, I expect a lot more of from this mobile app. It barely works. Says I’m not logged in. But if I refresh it, I’m partially logged in, then refresh it again, and it finally shows me as logged in. It never remembers my saved tracking numbers, nor any settings..DharnanVersion: 7.19.1

You will need to fix the bug of tracking number listReason for most people download this app is to track their parcels. If saved tracking number keep disappearing there’s no reason to keep it on my phone.No14zeruelVersion: 7.18.4

App Bug - ThackingTracking numbers don’t stay saved in the lists after making any switches within the app on the iPhone..Mr’BondVersion: 7.18.3

Waste of timeApp does not work for Canadians..NotforcanadaVersion: 7.4.0

Waste of timeI have tried repeatedly to sign up but the form just says there is an error every time I try and submit. No indication of what’s the issue. Wasted loads of time retrying to fill out but to no avail. I build web platforms so I know how to use them. There is clearly an issue with this app..Mr D-ManVersion: 6.14.0

Pretty bad appPainful process to register only to find out it won’t work in Canada, (“Your country/territory is not supported by the FedEx application”) even though it’s in the App Store under FedEx Canada. I give up..Pikabill2012Version: 6.14.0

Full of issuesWill not let me sign up, keeps saying need valid phone number , cannot track properly. Waste time.AndreshoppemVersion: 5.7.2

Invalid phone numberStupid apps- kept output error message invalid phone number when trying to register an account. Why I should use Fedex when you can’t create a simple apps..Adrian Lee wznpbgVersion: 5.7.2

GARBAGEThis App is a joke! Track a package... Save it to the watch list.... and it just disappears... This app deserves 0 stars until they actually make it work!.Sir Master JVersion: 4.7.0

Used to workLoved this app so I could easily track my shipments! Most recent upgrade ruined that for me! No longer works!! Won’t accept tracking numbers so thinking something is broken!.2012NillaVersion: 4.7.0

May I give 0 stars? Bad services as well.Never on time and don’t even bother to ring the door bill..MercGVersion: 4.4.0

Useless in CanadaThere's no way to leave driver instructions for packages sent to you. The "to me" section is always empty, even after creating an account with FedEx online. UPS is way ahead in this..Stingray7826Version: 4.4.0

AppThis app is totally useless ,keeps telling me my phone #is invalid.really did someone change my number and didn’t inform me!!!!!!!.Geraldine 1Version: 5.7.2

Not workingI downloaded it to track a package and it won’t track it. I thought I needed to sign up first so I did that and it still wouldn’t track the package. It’s so useless..Cycxrycccecvven rVersion: 7.30.1

Schedule pick upI went to schedule a pick up for my scooter and they're asking for $1000 when UPS is charging 6$.Cool1g3Version: 7.30.1

Brutal updateRemoved all the tracking detail that was there before. Will prob delete and use web instead.Truth11111111Version: 7.30.1

LOGINStupid how whenever I open the app, it wants me to login, even though that my password is save..Movement picnicVersion: 7.30.0

NulFedEx Canada est la pire société de transport que j'ai eu à utiliser. Colis en retard informations de suivi contradictoires et service client incapable de donner une réponse fiable.SidaliboufriouaVersion: 7.29.0

Holy trash app and companyThe worst shipping company I have ever seen!.StragnersmeVersion: 7.29.0

Horrible ExperinceFed Ex is such a cheap company nobody should use them, they won’t let you speak to a representative. Very unhelpful..JimmyPF87Version: 7.29.0

Where do I start1. You can’t press a link in the email and open the app to show the shipment. The link opens the app WITHOUT any shipment. You need to manually copy paste the shipment number from an email to see it in the app. 2. User is prohibited from copy-pasting their password. I’ve never seen this implemented in an app in 2026. Had to type in my 21+ character password manually. 3. You can’t release Indirect Signature Requires package to be delivered without a signature, although FedEx FAQ says that you can. 4. Virtual assistant. Why have it? Because everyone and their mother add virtual assistants in their apps in 2026? I asked a simple question with 3 lines of text. The response was “Your sentence is too long for me to understand, can you rephrase it”. Really? In the world of OpenAI ChatGPT, Anthropic Claude, Google Gemini, etc, a chatbot is complaining that a 3 line sentence is too long for it to understand? I have no words..PunainenaurinkoVersion: 7.29.0

ShamefulBad app and business model. Have people on location creating basic account and another shipping account to benefit from discounts. Then need to re enter my information after i received my account number. Cant even confirm a price even after tracking number was generated. 0 star. Trash. Rather overpay elsewhere. Avoid at all costs..SovCapVersion: 7.29.0

It’s so soChat says I can go to delivery manager to give new delivery instructions but I can’t seem to find such a thing. This is for sure confusing to me anyway.Kenny2268Version: 7.29.0

Doesn’t workWon’t accept my password and it won’t send an email to reset. I will inform the corporation that requested I use FedEx so that in the future they will use a different courier service for their business and customer..Geeked For LifeVersion: 7.29.0

The app is part of the problemThey try to have as much people picking up the package from their fedex on site locations without the delivery at the door to save money. It is impossible to communicate with them with this app..Living in NeoWasp countryVersion: 7.28.0

Real real bad systenI barely write comments, but FedEx really disappointed me so much, the system is so so bad and when there are issues there’s no one you can find to solve the problems.布朗运动Version: 7.28.0

Hideous appContinuously tries to get you to give info, permissions to access calendar and contacts, push notifications and track YOU. Then it just crashes. Awful app from a terrible company..SS RDVersion: 7.28.0

Gets to one’s nervesWhen I hear my shipment is done through FedEx I know for sure trouble is coming. Had over 5 undelivered shipments. If the building has a key access, they will not bother calling you, notify their delivery time, or move the shipment to a pickup location. They will hold your package and move the delivery date to the next day. It’s been 3 days my delivery is reported as “missed” on day. I spent 3.5 hours explaining, to their support and technical staff with 4-5 calls. They would promise and keep you waiting and then repeat the mess. They would say the delivery person has the key access, and would call you but would mark the delivery as missed on the day. Anything logical is not in their protocol. Every shipment agency finds a way to deliver a package, FedEx can’t. Terribly frustrating service..Shahaan Ahmed ShahVersion: 7.28.0

Cannot be trusted!FedEx employees steal packages from Apple..JimmitycrocketVersion: 7.28.0

Dysfunctional completelyAdded this app so I could hold packages at FedEx location. After an hour of signing up and hassle and loading the tracking numbers and creating accounts it just throws an error when I try and hold it. You’d think I could then talk to an agent. Nope gives me a phone number. How does a shipping company get this so wrong?.DustinashVersion: 7.28.0

Constant never-ending calendar access promptsThere is no way to use this app unless you give it your calendar access, which I don’t get why would it be so freaking persuasive about it. Developers - once user clicks ‘cancel’ on providing access to the calendar - you SHOUD NOT start infinite loop of requesting access to calendar..Alex TsbVersion: 7.27.0

Need a lot of improvementsThe tracking numbers doesn’t stay in the list. I always have to manually enter to track packages. Notifications are turned ON and even added tracking nu to favourites list but app rarely notified me or it gives delayed notifications. My account doesn’t stay logged in Now whenever I open app it keeps refreshing but doesn’t show anything. There is just bank screen. I have force close app multiple times then sometimes its works Please note my iphone software is updated to latest version available Fedex App is updated to latest version Fedex IT team please work it Or hire better app developers.TejbirSVersion: 7.27.0

Useless app - Amazon is great and FedEx never moreApp is useless when FedEx doesn’t update properly where the package is located in US and when will be delivered. My package shipment is delayed one week, no update and no customer support. I will try never use FedEx services again and use Amazon instead to buy products and quickly receive them..MF-userMFVersion: 7.27.0

Slow and asking to use my calendar 😡Terribly slow to start and now it’s asking for permission to use my calendar! Too personal and I told no already few times but it keeps asking. Time to use the web and trash the app.Microcosm34Version: 7.27.0

UselessAppThis is the most useless app I have ever encountered. FedEx is big company yet they cannot afford to do a better job with their app..Elpaso23434345Version: 7.25.1

Bad experienceMy family book a parcel for me. FedEx person who work in India branch promised to my family. They will get a package within six days . My family pay extra money for a speed post, but after 13 days they still showing me you have to wait for more 8 days. It’s so bad experience for me. I use first time FedEx it’s not good.IjitsinghVersion: 7.27.0

ErrorThere are errors all the time. Can’t track my item, can’t change delivery preferences. What’s the purpose of this app if it doesn’t work?.Ah’,’Version: 7.27.0

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