Download a more convenient way to ship and track. Manage your FedEx packages with the FedEx Mobile app. It’s easy to use – compatible with your watch.
Track:
• Enroll in FedEx Delivery Manager to take control of your deliveries with FedEx*
• Hold a package at a nearby FedEx location or do a vacation hold for all your packages *
• Leave delivery instructions for your driver *
• Sign for packages from your phone *
• Enable Push Notifications to get a doorbell chime with delivered notifications *
• Take the next step and enroll in Shop & Track to track the status of online orders (even if it’s not a FedEx package!). You can even search by tracking number, order numbers, merchants, and more *
• View photo of residential delivery once it arrives *
• Get Apple Watch access to check status of packages, find locations, and view photo proof of delivery
• Ask Siri to check the status of your FedEx package and track from your home screen with our widget
• Scan door tags to get info and options for missed deliveries *
Ship:
• Create a domestic or international mobile shipment label; then print it from your phone or get a QR code and let us print it for you **
• Use your phone to measure your package for the most accurate rates
• Get shipping rates
• Schedule and manage pickups**
• View rewards*
Maximize your FedEx experience by allowing the following permissions: Location, Camera, and Push Notifications. This will let you scan barcodes, find nearby drop-off locations, and get instant status updates.
*Available in some regions.
**Shipping administration rules apply.
FedEx Mobile Negative Reviews
No notifications and no communication at allThis isn’t the first time that this happened to me with FedEx. Before the shipment was even shipped, I requested all the notifications as much as possible so I can get the real time updated status even if home or not home. Turned out it doesn’t matter anyway. No notifications, no updates, and no communication at all. Just because the gate at my residence was closed (and the apartment staff is off work), doesn’t mean you cannot come in…? That was only around 5-6:00 PM, when in fact, I know that FedEx is always out of deliver until 9-10:00 PM. After the estimated day that my shipment was supposed to be delivered, I went back to check up on the app again, out of no where it says that “the delivery was unable to deliver” at 6 PM when at that time, I got NOTHING for the notifications. I’ve been home all day and I had no idea where my package was. The only thing it says on the tracking category was “out for deliver since 6:50 AM”. They could’ve have contacted or something in order to get inside and deliver some packages. Or at least if I get notified by a text right away because that was the option I chose to be notified if there’s an exception for a delivery, or there’s something happening and is unable to deliver. Again, like I said, NOTHING for the notifications, no updates at all, and no communication. And ALWAYS late/delay when it comes to deliver a shipment..SkypanpanVersion: 7.1.0
Not just the FedEx has lost it completelySo I have always shipped via UPS because more convenient and cheaper than shipping packages from post office. Then I heard FedEx is cheaper for packages. Really? Yes. And they are closer to me. So I set up an account with FedEx online with all my information and added address book for all ppl I ship packages to, like a handful. Then I went to previous kinkos that is now a FedEx store and the ppl who work there are losers, they could look up my account, great, but could not access any addresses in my address book because “privacy,” and I paid and they handed me a paper receipt, “your package will go out tomorrow, even though guy is picking up now, because you chose ground.” OK. I got no txt msg or email with tracking info and even though they used my account to ship, my account has no links to tracking number. I have to type in tracking number to FedEx tracking website. And they told me they won’t remember the address for next time. We will have to go through all this again. Now FedEx for a time led the world in package management efficiency and used to use the latest in technology, but in today’s world this app and their “accounts” are behind even the post office. Embarrassing. They can’t do anything that makes sense, is convenient, and saves time..HeidinKentVersion: 7.10.0
Lame and datedMy biggest complaint about this app as it doesn’t retain the tracking numbers that you have previously entered. And then it prompt you for your notification preferences which I have said about 20 times now that keeps coming back with an air saying you know it can’t complete the process or whatever. Another big complaint about the app is you can’t really see where the driver is like you can’t on the UPS app today’s world we should be able to track that package driver down to the meter.. The other issue isn’t necessarily with the app but it’s with my driver. He left a big package on the side of our house instead of bringing it to the front door didn’t ring the doorbell. If I wouldn’t of stepped outside, I wouldn’t even known the package was here. We have package staffs in our area quite often. You think that the driver would use some common sense. He does leave the packages up on our patio. He leaves them right in front right in the way so I can see him there’s plenty of places up on our patio. They can just slide it over 1 foot and it would be out of sight. The other thing is when he does package the door he doesn’t ring the doorbell isn’t that part of the process you dropped the package off and you ring the doorbell to let the person know they’ve got a package out front honestly, some training is in order..WeevieLSVersion: 7.10.0
Disappointed is an understatementI really wanted to like this app, but disappointed is an understatement! After missing a package I needed to sign for, I was livid, the driver was at my door according to my ring for 31 seconds, when I got to the door he was driving up the street! Guess what!? You can NEVER get a driver back. This was a critical delivery for that day, but the pickup location was in another city,in another state I might add and an hour away. You could at least have a facility in this city of a million people! So I decided to wait for delivery on the second attempt. I downloaded the app after the site implied for more details, get an account, get the app! Determined not to miss it, I fell for it and downloaded the app, BUT the information provided was exactly the same as just tracking the regular way. This “awesome” tracking app shows it left this morning at 4:30 am, it’s 1:25 pm and not ONE single update, I’ve used better tracking apps, what’s the point if the information isn’t even available? Useless waste of storage space on my phone, back to the cloud you go. FedEx, I hope you can get it together and join the gps world. I cant imagine you don’t gps your precious trucks on such a tight schedule that a package that needs signature gets a 31 second window to get to the door. Its 2019, you have the resources, make easy to track for real. Your customers deserve at least that..JoulequeenVersion: 5.5.0
DisappointedThis “great” app that this company say’s is a joke. I waited for a week for this package to come in. They delivered one set package that I order with no signature required but when it came to my other one they needed a signature. I had to download this app so I can plan ahead on when the package can be here so I can sign it. But unfortunately every time when I ask for a update or a certain time they give me that date but then say at the end of that day. Unfortunately the app kept on saying package is pending but then says its in transit then says the other package is in one of their stores so now I have no clue which one is the right information. I call customer service to ask to hold my package there so I can have the ability to pick then up. He tells me that he put a hold on them and that you can pick it up. I go over to the location and they tell me that the packages have been sent so I go home and I get hit with that sorry we missed you sticker so I feel that I am in a wild goose chase. I call them the next day and one I could barley get a connection with the representative and two in order for me to hold them I would have to call the next day so they can call the location to hold it for me. Its already been 4 days for me not getting this package and this is truly unacceptable for a shipping company..FacebamVersion: 6.21.0
They Do not right their Wrongs‼️I paid 30$ shipping for a very temperature + time sensitive very important package . They said they knocked but my dog didn’t even hear them knock and she hears a lint ball hit the floor!! I then get a message that they will resend it tomorrow, but by that time my product that I spent hundreds on + 30 to ship so this wouldn’t happen, will be ruined‼️I called and customer service said they fixed it and the driver would bring it back. He asked me to give a good review after the call + I did. Hours later I called and said where is it ? Oh sorry” they couldn’t bring it , it will be there tomorrow 🤬Again!! It will go bad by tomorrow!!They couldn’t find a driver from 10:21 am till now 3:00 pm to fix this ?and even now it’s only 3:00 pm .they said “well you can come pick it up if it’s going to be ruined by tomorrow, I say “ well since I’m disabled and without a car and am alone , that would be kind of impossible.. sorry nothing we can do . Then she asks me to do a customer service review at the end of the call !!🤨…sure” I’ll give a review while my product is at this moment going bad in the heat on a fedex Truck in melting Ice because of something that was NOT MY FAULT AND THEY REFUSED TO FIX THEIR WRONG. I AM SO UPSET .This product was supposed to help my nerve damage/ neuropathy..They Don’t Care ….KiarstinVersion: 6.14.0
Not showing/tracking any incoming packagesThere hasn’t been any incoming packages showing up via the FedEx app in many weeks even though I receive a weekly package and only receive a email notifying me of the package. Sometimes it would randomly show an incoming package one time in a week, but then after it refreshed; it would disappear. This has become very annoying especially with how long it’s been going on. This should’ve been fixed by now and funny enough, there was a new update in the app that now lets you filter out what packages you want to see whether it’s ones “to me, from me, on the way, delivered, etc.” However, it still doesn’t show any packages at all even if you have one that applies to any of the filters. I’m not sure why they would add a new feature when they didn’t even fix a major problem especially one that makes that new feature useless.
They added a new feature to better show you the packages you want to see, yet they didn’t fix the problem that has been not allowing people to see any packages. Major incompetence and they didn’t mention anything about this bug in their notes of the new update even though so many people have been expressing this same issue.
FedEx, please fix the problem!.IAmKDKVersion: 7.10.0
Poor delivery serviceI’m to the point that I will not purchase anything or from anyone whom using FedEx delivery! My deliveries are continuously delayed and pushed for days. I also am continually having deliveries dropped at the wrong location AND today I can not even located a package that was delivered yesterday! The service of photographing a picture of a package on a porch is completely useless. I can not even come close to figuring out what porch it was dropped of on. This is absolutely ridiculous. At the least they could drop it across from my mailbox, on a porch that is directly across the street from the mailboxes. At least I would have located it there. I’ve also had numerous packages dropped AT the mailbox along the road. And at the most bizarre locations, out in snow rain etc. This is totally unacceptable and unprofessional. I myself have been employed by a delivery service for 24 years and they most definitely frown upon this sort of work practice and ethic! You are suppose to provide a safe and secure service. I would have been fired and this lousy service still continues! Where is the accountability and repercussions for this. I’m thoroughly disgusted and now will call yet another company to tell them to change delivery service or lose customers!!.5kittlesVersion: 7.3.0
FedEx is worse than the Pony ExpressThis company is hands down the worst shipping service ever conceptualized by man. Continues false delivery estimates even for time sensitive items or paying for expedited shipment. Don’t give me an estimate 4 days before you even come close to getting the package to the destination facility. The app doesn’t allow registration and neither does their website. This company requires signature on EVERYTHING. Do you expect people to sit at their front door from 8am-8pm for a package that never shows to sign for something?? Then when you try to release them from liability and pressing , or hold at a facility, this app and website craps out and is unable to confirm. To top it all off if you want to register to enable a feature which is ridiculous and no other shipping service requires, they have the audacity to MAIL you a parcel that will show in 3-5 days, which is already past the “3 attempts then return to sender rule” This company should be embarrassed that a start up book company was able to develop a shipping service that outmatches your entire business practice in a matter of years. I cannot believe companies still use this company to ship things they are asking for a customer service nightmare everytime they use it..Z3Z38Version: 6.19.0
LOCAL PICKUP IS SLOWER?!?!?THEY DONT TELL YOU THIS!!!! BUT LOCAL PICKUP IS SLOWER AND A WASTE OF TIME. IT TAKES 24-48 JUST TO CHANGE THE SHIPPING TITLE. (NO UPDATES, NO CUSTOMER SERVICE, NO TRACKING, NO HELP!!!) I signed up for message and call updates on my package and I receive nothing. Once my package arrived, I was not there to sign for it since I had no notification from FedEx. I decided to call and see if there was a faster way such as picking it up from the shipping center. After I changed it to local pickup, I was told it would take 24 hours to process and I could get it that day or the next. Multiple calls later and I’m told I will get it by the end of the second day which does not happen. I was specifically told that I would be able to get it at the end of the day before close. So there I was, at the store expecting to get it and then they had to tell me it wasn’t there. They did nothing for me except tell me there’s nothing they could do and no one they could call but connect me to customer service which I had already called 8 times. Honestly don’t call customer service, they just repeat what the tracking website says or lie to your face. I WASTED 2 days trying to get this package and they’ve just left it sitting in a warehouse. Disappointed. Dissatisfied. Zero stars..Don’t use FedExVersion: 7.8.0
Nearly Unusable AppI can see tracking info on this app when I enter a tracking number. But that is as far as it goes. Any attempt to add or get further information (i.e., delivery instructions) is impossible. Attempts at logging in inevitably fail and so do attempts to reset my password. Using the email method, where I am supposed to be sent a link to reset the password are never received. I have tried this multiple time and different times of day. I have never received the expected email. No, it is not in my spam folder. The virtual assistant they offer is useless. Very frustrating. Update: I have been contact with an apology that there was a system problem which caused my issue. However, I have tried again to log in and change my password only to be disappointed again. As before, I never received the necessary email from them with a link to update my password.
Another update: Months after writing the above review and then the first update, I am now writing another update. I have seen no improvement whatsoever to any part of my complaint. This app is useless to me. And even attempts to login directly via the web site has also failed and no texts, emails, or phone calls have reached me to update my login. Terrible..ImaginalVersion: 6.20.0
Delivered to the WRONG Address Again!This is the second time my package from Fedex has been delivered to the wrong address. You all are the ONLY carrier that does this! Even after calling in to verify my address with your call center you all still deliver it to the wrong place. My package was ripped open and left on the ground next to the mail box. If it wasn’t for our mail carrier I would have never received my package. You must pay attention to the street address. I live on Piney Branch Dr NOT Piney Branch Lane, which is were you continue to deliver my packages. The second time I went to the wrong address just to retrieve my package that you all once again left. I have a business account with Fedex that I will most likely cancel in the New Year because of the careless your company continues to display. These were Christmas gifts of which I would have had NO time to replace if actually lost. Even after speaking with your call center and filing two complaints you have continued to deliver to the wrong address! And even when you try and blame the driver for possibly being new, still it is your responsibility to ensure they read and have accuracy before they even drive a delivery truck. Attention to detail is key to any position, of which your drivers seem to lack!!!.Wrong Address LadyVersion: 6.5.0
EVERY YEARI cannot describe how deeply I hate FedEx. Every single year during this time of the year, I have to investigate like I’m a detective to find my packages. This morning, I started receiving “out for delivery” text messages from FedEx at 5:28 am. So I sat at home ALL DAY waiting for the delivery so that I could get on the road and travel for the Thanksgiving holiday without leaving my valuables on my doorstep. Finally, around 2:30 pm, I checked the application to see what was happening because FedEx typically delivers in my neighborhood around 10:30 am. There’s a “delivery exception” with a note that stated that they “attempted delivery at 1:56 pm”. I called the customer service line and had to fight with the automated system to get to a human on the line. The guy tells me that no, nobody actually attempted delivery. He said your packages were actually loaded onto a truck that nobody drove today 😂. I said but wait! The application said they attempted delivery’ he says yeeeah that’s not true. I said bruh! I got to get on the highway and travel for the holiday and you’re telling me I have wasted hours and hours waiting for a package that won’t be delivered until Friday?! He said yes, please go on your trip. I haaaaaaaate FedEx! 14 hours of travel time wasted.Nickname 1 Nickname 2Version: 7.1.0
FedEx refuses to do their jobThis app failed to provide pertinent information regarding my delivery. Was slow to update and I experienced the following issue from the company. My Package was out for delivery today and I waited at home. At 1pm I received a notification online stating “Operational delay” and delivery updated to tomorrow. I contacted customer service who told me it was due to the volume of packages they were processing which is understandable except it was already on a truck out for delivery and it was only 1pm. No attempt at delivery was made. They outright refused to provide me a case number and refused to escalate me to a supervisor. They also refused to change delivery option to a FedEx location I could pick up from and refused to prep my package for pick up at their distribution center. I told them I will go where ever I needed to to get my package since they were unwilling to deliver it to me. They told me that was impossible… they refused to deliver my package, refused to allow me to retrieve it, refused to acknowledge the absurdity of the excuses they were giving me and then refused to allow me to speak to a supervisor. I’ll be filing anything I can against this company and I suggest everyone else do the same. Good luck..Salty69Version: 6.16.1
Not available in the U.S.I downloaded because the site wasn’t functioning either. Door tag search told me that I didn’t have a door tag (like the one in my hand that I had just scanned), so I should go to the app. The App failed to open with a pop up that said “This app does is not available for use in your territory or country.” I live in the far flung territory of the midwestern United States. In a city with several FedEx depots … How does one communicate with these people. The driver also failed to leave. Message or indication of anything — least of all a tracking number — on my door tag. I signed it and stuck it back on the door, but I am sorry to report this experience is prettty typical of my FedEx “journeys” since 2022. Everything from a malfunctioning site to drivers who lie and say I wasn’t home when I was home. I know there are some good folks working there, but someone on top needs to redirect funds into customer experience and give the drivers a raise who do good work so that the crappy ones will either do better or look for something new. People still matter, even individuals. But you would never guess that FedEx knows that. I am pretty sure they don’t..EastofkansasVersion: 7.10.0
FedEx needs workTheir app. Not bad but sometimes delivery dates are a bit off. For the most part it’s easy to use.
Their drivers, for the most part pretty good guys, today however our driver decided to leave our box being delivered, which had frozen and refrigerated food inside and it’s April in Arizona, behind a wall near our front door. They then decided not to knock on our door or ring the bell. They did not even go near our front door because they didn’t activate the camera and we were not aware our box had been delivered. All our neighbors were quite aware I bet because you could see the box from the street, you just could not see it from our front door camera. Our box with perishable food was delivered at 11:15 am and sat outside in the sun until about 6:00 pm when my roommate got home and saw the box sitting outside. I’m surprise no porch pirate took our box to be honest. And all of this could have been avoided if only our lazy FedEx driver would have just KNOCKED!
Then I go try and make a complaint on the app about just the one delivery and it’s pretty much impossible, I get redirected to call FedEx directly so spend a long time on wait probably. Maybe the app needs more work than I thought..Ro•ozVersion: 6.8.0
FedEx Terrible ExperiencesI’ve had multiple bad experiences with Fedex, this week is just the latest in a history of bad service. One of my packages has had zero updates for almost a week and no one can tell me where it is.
I was also lied to when I called in for another package I’ve been expecting before I travel for the holidays. I was told the driver attempted to deliver the package and left a note. I’ve been in my living room watching football so I know that no one came to my door. I walked outside to check if there was indeed a note, as I expected, there is none to be found. It’s bad enough that I paid for faster shipping and have yet to receive it, but now I need to leave work early and go out of my way to the warehouse to pick up the package. I can understand that they missed one of the deliveries due to high volume during the holidays, but now that’s turning into three days and to do nothing to try to rectify the issue? Not acceptable. Again, this is not the first time I’ve had issues with fedex. Unfortunately, calling them leads to nothing. So I’m commenting on the app that has nothing to do with their actual service... it seems to be the only available forum to complain about their terrible service..DonaldlopezVersion: 5.7.2
Zero starsIf there had been a selection for zero stars I would have used it!! Recently we were looking for a package to be delivered and got a notification that it had been dropped off at the gate on our driveway. We don’t have a gate on our driveway!! We have a cattleguard that vehicles drive over!! This package was no where around our driveway!! When we got to looking it was tucked in high grass and weeds on my neighbors place. We have a pipe entryway with our address in big bold letters on the entryway as well as on our mailbox that is mounted to the entryway!! FedEx drivers need to be instructed on how to read!! This is not the first time stuff like this has happened!! Most of the time when we get a notification that a package has been delivered and it’s not at our house we start checking with the neighbors and usually find it, but this is not my job!! You were paid to deliver it to my address!! DO YOUR JOB!!
Today our package was delivered to the neighbors front porch. Can these drivers not read? My address is cut out of a steel plate and welded on the entryway, my mailbox is right at my driveway too with my name and address on it as well.
I’m frustrated!! Just do your job!!.Whonose54Version: 7.11.0
Needs many improvementsHow do you implement Maps and not the locator feature so you can see where the drop boxes and locations are relative to you? It’s also pretty bad that there’s no FedEx drop centers on this side of town at all. You have to drive downtown or to the north, south or airport areas (basically everywhere but here) to drop things off. Trying to reroute a package is another nightmare because even after you give the app access to your location it will ONLY show you locations near the original delivery address. Considering I live all the way across town from where I used to - you can see the problem with this. Even moving the map - it does not update with addresses in the map area view. Dialing in to try to reroute is even worse. They do everything in their power to make it impossible to talk to a human being and you’re only presented with (again) the 3 closest options to where the package was originally addressed and if those don’t work - hang up and play the phone system tree game again. For a company FedEx’s size and with their seniority in the industry this app is an utter embarrassment..Mytw0b1tsVersion: 6.16.0
PoorList page shows Monday as the scheduled delivery date, delivery detail page shows Sunday. Not even sure it's the app's fault as much as FedEx just having a pretty crappy system.
When they lost my last package, I had to call THEM to ask what was going on and they had no clue what to do - even asking me what it looked like lol (you're the last to handle it, and you never delivered it so how should I know?). They opened an investigation and never called me to keep me informed on the status - this item is worth ~$800 so you know, I'd like to know what happened. Eventually the status finally changed: they damaged it and sent it back to the shipper. But you have to stay on top of them for any information or status when a shipment doesn't go perfectly, they didn't seem to really give a crap. That's why there isn't any way to flag a shipment in their app to signify it's missing (obviously they had no clue), for a representative to investigate it or call you, to track investigations, etc; and that's why their 800 number is a maze to discourage you from calling/bothering them even when they screwed up.
Overall it just solidified my preference for USPS and UPS..Redcore85Version: 5.9.3
Personal & Business UseI have had to downgrade my rating of this app due to a decline in service. Fed X is now routinely collecting high fees for “priority overnight” next day (by noon) service while on a good day, getting it to us by late afternoon. More often, there are delays of days and now weeks. As service has deteriorated, the app has become useless. Once informative and reliable, the tracking report available through this app now merely confirms that a package is in the system. The details regarding travel, passage through check points- gone. No estimated delivery date and time can be found and when I tried to use the virtual assistant, the page crashed instantly. A once great company is unraveling- just like so many others. Our local driver is still fantastic and for his sake, I hope things improve. Finally, do not waste time calling customer service for help. You are likely get someone who barely speaks English and knows nothing about local geography. I live in Virginia and was once told by a customer service rep that the fed x box on “peach tree” (as in Peach Tree street, Atlanta, GA) was the closest drop box in my area with a late pickup time (would take me about 8 hours by car to get there)..PecobooVersion: 6.6.0
HorribleI will never use fedex everrrrrr again!!!! Their app is trash, never keeps you updated and they are always late to deliver packages. The delivery guy was literally 2 minutes from my house and I had been waiting all day yesterday and all day today I checked the app before I left my home to go mail out my customers packages at ups and the app said unable to determine drop off! Literally 2 minutes after I left I get a text saying unable to deliver bc I wasn’t home!!!! I called the fedex to tell them to hold my package so I can come tomorrow and get it bc it’s Friday and it was supposed to be delivered yesterday and now it’s saying will try again at the end of day Monday!!!! The guy was completely incompetent on the phone! Had no idea what so ever!!! So now my customer will have to wait until after Monday!!!! I’m done with this company! Please use any other delivery service!! This company is the most expensive and for what!!!??? Train your employees! Fix your app! Stop being incompetent!!! Thank you!! And btw my neighbor would have never received her Christmas package if it weren’t for me, fedex gave me her package after I realized it wasn’t mine I went and delivered it to her! Complete incompetence!.10101nVersion: 6.5.0
Poor customer serviceThis is ridiculous, my package needed a signature to be released and because I have a life, I can’t sit around all day waiting for it to show up. Oh wait, they have a digital signature release… wrong, attempted to do that so I wouldn’t have to be there to sign for it, didn’t work. Lets try calling them, pointless, said they would make an attempt before 8pm again, didn’t happen. FedEx is behind when compared to other shipping companies since they can’t tell you a direct time. They just say what day it is coming but not what time. Like wow, thanks FedEx for narrowing it down to a 1/720 chance of me being there to sign for it. (Open for 12 hours and only appears for a minute 12•60=720). The least they could do is tell me what hour of the day still only being a 1/60 chance. I guess Ill just grab it myself… of course thats not available for whatever reason. Maybe I should be more proactive in trying to receive it; ill sign up for all of the alerts… Nope, only thing they alerted me about was the fact that I missed it again and didn’t tell me until 20min after it happened. Just ridiculous..Consumer1483Version: 6.18.1
Terrible app and company as a whole.Scheduled Thursday delivery is delayed, Thursday night delivery is pending, still pending Friday, received an alert a delivery was attempted Saturday afternoon (which is a lie because I was here), I requested a hold at a local store after the fake delivery attempt, received an alert early Sunday morning it will be delivered by end of day, received another alert Sunday later morning saying I will be notified when it reaches the hold location, Sunday night the delivery is still pending. Speaking to a customer representative is impossible. And I mean it might actually be impossible and they have no customer service representatives because it’s an automated menu of unhelpful information no matter what you do. This app and company are horrible. There are perishable goods in this package and I can’t get a straight answer about where it is or when I will get it. I will be selecting UPS for shipment if given the option from now on because this is ridiculous. Especially the driver that lied about attempting a delivery. I hope the seller understands the problem with the horrible shipping and I can get a replacement sent UPS. Thanks, FedEx..OmgnicknamepleaseworkVersion: 6.17.1
App is meh, I hate FedExMy family and I have had some problems with FedEx, from using my phone number as the delivery address and then saying they can only start a investigation after I had to contact the company that send my package and sit on hold for over a hour, to not letting my family now that they delivered a food box from a food service and just not bother to update that they delivered it a day and a half ago so all the food went bad. Sorry this is more of a rant about FedEx. Anyway about the app... it’s meh, it doesn’t like finding tracking numbers if you try to open them in the FedEx app from safari or gmail and such. Also I created a account to give further delivery driver further details and you have to sign up for the FedEx delivery manager, you have to put your phone number to verify your account and my number “could not be reached” so the only other option is you have to go to the FedEx website and vaguely find the second option which is to send the registration form by mail to you which will take over a week.
Anyway, don’t use FedEx. Use UPS or USPS or some other shipping service..DeathsticktankVersion: 6.5.0
Fedex, we have beef now.My packages keep arriving in my city on their scheduled delivery day and then immediately switching to “pending”. after that i can’t get the current status or any status updates and my packages are just floating around in my city for a week. this has happened multiple times. what are they doing??? going on a cute little road trip???? i could deal with waiting a ridiculously long amount of time for my packages, my issue is the false hope you give me. why give me a scheduled delivery date and tracking updates at all if this happens every time? just to mock me? to give me a false sense of hope? to hold my packages under my nose just so you can cause excruciating emotional pain and uncertainty?? to be fair the actual app works great, no bugs or anything but FedEx as a whole? we have beef now. send your CEO with my taylor swift merch so i can challenge them in hand to hand combat. pull up. i hate you. (actual FedEx workers and customer service reps you have done nothing wrong. i know this isn’t your fault and i love you. i hope you’re doing well and that good things come your way. <3).ShldrlengthwavymidpartplsVersion: 6.14.0
Login after login after loginThe app used to keep me logged so I could quickly check the status of items I’m tracking. Now EVERY TIME I launch it, I have to login. After providing login info I get a screen asking if I’d like to enable Touch ID, I’ve selected to enable it multiple times, yet every time after I login (without the option to use Touch ID despite the fact that I had previously selected to enable it), I get asked again. After realizing it didn’t matter if I chose to enable it, I selected to option to not show that screen again and not enable Touch ID in hopes of streamlining the new need to log in every launch, and yet the screen still pops back up EVERY TIME! Either retain my log in for 30 days so I don’t have to log in every time I launch the app or actually honor Touch ID preferences previously selected.
Also, why are shipments I deleted months ago randomly showing up in my list? I’m glad you still remember a package I was tracking previously was delivered back in December, but maybe you could focus on remembering my log in info/preferences instead. As for now, I’m just using the website because this app is frustrating..AMGrailVersion: 5.1.1
GarbageIt’s 2023. Why release an app that literally forces you to the website for anything of any importance regarding your shipment? On top of that, the website is atrocious. I spent an entire hour trying to figure out how to schedule a delivery for a different date. Let me save you the trouble, not possible. Every click just recycles you to put in an address you already have associated with the account, and then you wind up on a page that has nothing to do with what you’re attempting. I finally opted to just have the package held at an affiliate location (all of this was because they continue to deliver a package mid day when no one’s home, it requires a signature and there’s no way to have me waive the signature and just have them leave it). That was 12 hours ago. I still don’t have any confirmation that A) it’s being sent somewhere to be held on my behalf and, B) if so, where that location is, because they never sent any form of confirmation. Trash. The whole service is complete trash. We’re here in the apparent emergence of AI and FedEx can’t figure out how to operate a website or an app. Bravo..Frank BellizziVersion: 7.4.0
Rated zero if I couldYou can update delivery information on a package and this app makes you feel you did so. You did not. FedEx is in the business of making money NOT delivering packages. With this app you may track a package but counting neighborhood dog barks and believing that to be the time is more accurate.
When updating information as package recipient, the app accepts the info but what it never indicates whatsoever is that unless you are the sender, updates made on your end do absolutely nothing. You merely FEEL you have made a correction. FedEx, you see, makes $ on sending it back as addressed I correctly so that the sender must now spend again to get it to you. All of this despite your effort with the FedEx app to assure you receive what you ordered. FedEx and this app that updates nothing while giving you the ILLUSION it did, you see, want money and not delivery.
I keep wondering how an app can be 4.7 yet have thousands of 1 star reviews. Well, this is my third write up. It would seem FedEx also has an active system challenging those of us relaying the truth by striking down reviews..WadesterkVersion: 6.15.0
APP IS USELESSFedEx should allow users to manage their deliveries, reroute the package, reschedule deliveries, add special instructions, etc. especially in these chaotic times today where people are stealing packages regardless of what the contents are. I DREAD receiving a door tag from “DeadEx.” UPS has upped their game but providing a myriad of options when it comes to managing 1 or 1001 packages. it’s easy, it’s cheap and with frequent promotion, it can also be free. FedEx offer tracking only, which can be accomplished simply by clicking on the tracking number ANYWHERE and the tracking information is going to pop up in any browser and any search engine/app. I see that screenshots provided with the app show options like signing for the package or holding it, but out of 3 FedEx packages I am tracking for delivery (one today and the other 2 by the end of the week) NONE has an option to do anything except to nickname the shipment. That’s it. I hate to say it but I wish the merchant I purchased two pairs of sneakers and a pair of black Doc Martens boots used UPS for their delivery instead of FedEx. I’m expecting the packages to be stolen as it always happens with FedEx..DjmalenicaVersion: 6.2.0
Clunky third rate ap for fourth rate company!FedEx as a company is horrible! Period ! The fact that these “currier’s” can just pitch packages wherever they wish or blow the horn and dump our items on the curb that WE PAID THEM TO DELIVER TO US SAFELY is criminal! The company has chosen to close US call centers apparently using recent events as an excuse to save money apparently. No way to communicate a problem or issue. They refer you to this clunky ap that does NOTHING that they say it does and you have to back door your way into features like adding addresses etc. there is no way to add names even though it says you can. So commercial or family accounts out or a farm account.
This company has become a mismanaged joke. Ship with another option. This ap is horrible for any sort of practical application and just creates bandwidth traffic and tracking clicks. But as a whole is MORE than the company as a whole deserves. I’m through with fed ex will pay more to use alternative suggest all other businesses do the same till board is replaced and they restructure and go back to their original foundation.SWB1973Version: 6.18.1
WorthlessI was waiting for a package delivery that needed an indirect signature. I downloaded the app, set up an account. There wasn’t anywhere on the app to download a door tag to sign and leave on the door with a signature. So I went to the website and was able to download a fedex door tag that I signed and left on the door, in case I wasn’t home or didn’t hear the doorbell. They texted me several updates on the upcoming delivery. The next thing I know I get another text that the delivery will be the following day. I must have not heard the doorbell. So I checked the door and they had left me a new door tag to sign that was attached next to my old door tag stating they will attempt the next day. It would have been nice to receive a text that fedex is at the door given all the other text notifications I receive. Having the app was totally worthless. It didn’t notify me of the updates.
I contacted customer service and they apologized that the driver did not use my door tag. There was nothing else that they could do.
Overall, very disappointing..DisappointingserviceVersion: 5.2.0
We need a 0 star optionTommy Hanks being a Fed ex guy in Cast Away is pretty close to real life. Only differences are he tried to deliver packages fast and efficiently. And you guys don't. I mean not even an effort. I took work off to wait on a package that was marked as on the truck. Then I get a notification that delivery wasn't made because nobody was home to receive it. First of all, you ALWAYS drop off stuff with no person or signature in sight. And my door bell camera shows not one FedEx truck came at all. That alone is so unprofessional. So then I try to use the app or what they call an app, until I realized "Oh wow this app doesn't work at aallllllll". So I missed work, waited all day, got lied to after a half hour on the phone with FedEx and now I'm wasting more time writing my first ever review all because how badly these people conduct business. If you need your things delivered efficiently and properly. FedEx ain't for you. Tom Hanks would have been a step up from this nonsense. Even after a plane crash and being stranded, Tom and Wilson would have delivered it faster and for sure better customer service... The End #WhatCanBrownDoForYou.Big CizzalVersion: 6.5.0
DisappointedToo many times I had to change my password constantly because I can not get into the app either this a problem with the app or with the website not really sure and to top it off I do not understand why the dates that they are sending your package said Sunday when it actually means Monday. This FedEx app is a joke and there customer service you can say they already misplaced 2 of my packages on 2 different occasions. When I call to ask about my package let just say it’s a joke. FedEx customer service representative tells me to call the company that I order from to report the issue and that they will open a case for that the package is lost. And I have to wait to see what happens next. I understand they misplace packages but come on. The customer service representative are not very nice everyone over the phone when you speak to them think is a joke. Have fun dealing with FedEx. I rate them to get there act together. There people who need jobs that want to work and you have the ones who don’t want to do there jobs. Hope this helps..Mj06!Version: 6.13.0
UselessFedEx is useless. Why track a package from FedEx? You would think so you could prepare for your delivery but yet again FedEx has “Delayed” another delivery. In fact this is the 4th delivery out of 5 that has not arrived on time. I took off work AGAIN today because I have a lawn mower coming that I have to be home to accept but again after waiting all day the package updates to say “Delayed” wouldn’t care if it came the next day as long as I know it will arrive. Now I have wasted another day off from work for nothing. FedEx is the most unreliable delivery company out there. I wish vendors would stop using them. I will be calling both companies I ordered from to voice my concerns about their choice of shippers. I think I’ll deny the order when it comes and make FedEx ship it back. Guess I will call companies before I order to ensure they DON’T use FedEx. I hope someone at FedEx reads this not that it will do any good except maybe a “standard” response such as “We are sorry your expectations were not met, blah, blah, blah” sad to say but even USPS is better, WOW!.Billweb143Version: 6.16.0
Outdated and UnhelpfulDownloading the Fedex App was a waste of my time and so Is writing this review. However, I believe this app is outdated and unhelpful. My reason for it being outdated is because newer shipping apps such as ‘Shop’ have a gps and I can see where my package is at on a map rather than just the name of the location. My reason for the Fedex App being unhelpful is because when my package is delayed it doesn’t tell me why. The least you can do for a delayed package is tell me why it is delayed. Another reason for it being unhelpful is because the virtual assistant does virtually nothing. I asked the assistant why my package is delayed and all it responds with is the date my package arrives. I am highly disappointed with this app and Fedex as a entity. If I pay an extra $12 for a package to arrive a few days to a week sooner then it should arrive on its first estimated date. And if a delay occurs I believe they should at minimum tell me why it is delayed rather than giving me the same response of when it should arrive. Please update your app Fedex..K999828Version: 7.4.0
Terrible updates*update* none of the five packages that we’re suppose to arrive today (or sooner) have arrived. I did get one from UPS (who had 7updates in three days and delivered a day early). Zero updates from FedEx.
I downloaded this app to track packages (yanno, the intent of it and such); fedex is horrific at updating location of packages. It’s the 5th and a package due on the 2nd has had zero updates and nowhere to be found. I am currently waiting on seven packages… none of them have updated locations in four days. An item shipped the same day with UPS has had an average of 1.5 updates a day! Also, I believe I was given wrong tracking knee because another package was posted as delivered, in a state 14 hr drive away, a day early. The reason they get 2 stars is the setup of the app is easy/good. Unfortunately their additional stuff is useless due to lack of actual updates. In general, I try to avoid any distributor that uses FedEx… I’ve had these issues for years with no solutions..G.RucksVersion: 6.19.0
No more fedexI am so tired of sellers using fedex. Out of several items I have purchased, only 1 has been delivered on time and at my address. I get text shipping updates and they are never correct. And once again I received a text update from fedex that another package is delayed. That package was supposedly 20 miles from my home in Georgia, now my package is in the state of Illinois. Fedex is a joke. I’m not sure if there is anyone at any of your fedex locations that can read and comprehend the English language.
Revised 9/3/23: Yet another item I purchased (this time from Home Depot) is delayed. Supposedly because my apartment number is missing. I don’t know, maybe it’s because no one there can read. My apartment number is as clear as the street address. But it too consists of letters and numbers, maybe that’s the problem! I stopped online shopping at the other two sites because they used fedex, now it will be one more. Does anyone ever actually read these?! I guess customers are really not that important to you..DawntranthamVersion: 7.5.0
Very terrible servicePlease beware of FedEx, they hurt me very much. On Monday, June 7, 2021, I sent a certified check from Halifax, Nova Scotia to Red Deer Alberta. At the counter, I told them this for a car I want to buy, and the check must arrive tomorrow so I wouldn't lose the Deposit. They told me if I pay an extra, the check will arrive tomorrow" and made it indirect so that any adult at the address could receive it. On the second and third day, the check did not arrive, I called FedEx customer service, and their answer was that the delay was due to Covid??? (It's not a washing machine, for example, it requires three men meeting to carry it....one person can deliver the check) So I told them FedEx must reimburse me for the amount of Deposit I lost. After hours they called me from FedEx to say we will return your shipment to Halifax because the recipient says there is money In the envelope, I said OK if you give me the recorded call that proves your words because your calls are recorded, the customer service employee hung up the phone in a rude manner. The next day they called the recipient to say we came and didn't find you, so he went to the FedEx office and showed them the security camera recording at his house and no one from FedEx appear, they said, in fact, the driver did not ring the bell, but he called your mobile and you did not answer it, so he did not get out of the car. So the recipient said no one called me, and the evidence is that I answered your call a while ago. The next day they went to his house, but they refused to give the check to his wife (although any adult can the receipt because it is indirect) and they said because of covid we want to scan your ID??? Here I knew that they wanted to return the check on the pretext that it was our fault so that FedEx would not pay the amount that I lost as a deposit to buy the car. The first time they said that there is money and this is illegal, And when we asked for a recorded call, they said we came to the house and did not find anyone. When they knew that we had security cameras on the door, they said that the ID must be scan .... Finally, they returned the check to Halifax after 11 days, Thursday 17 June. And I lost the Deposit and I paid an extra amount on the first day for express delivery... I lost the car I was going to buy... I lost time and spent ten days with stress and I don't know a way to hold FedEx accountable. I.ll share this miserable and terrible experience on Google, Facebook, Insta, Twitter, Apple Store, and Google Play if FedEx does not find a solution to compensate for my loss..DivobarcaVersion: 6.11.0
FlawedCan’t sign up. Keep asking for “valid phone number”.... and I know my own number. Very frustrating..Yojimbo-yoVersion: 5.7.2
Canada??On the settings, it doesn’t allow me to enter the country and doesn’t have a location detection future, which is imperative for delivery services. Also only shows US States instead of Canada. I think this happened after the update.. hope it’ll be fixed soon. Another suggestion: it would be great to have a “directions for delivery/driver” space so we can write notes for the drivers (such as “please leave it behind the gate” or “main entrance is on the other side of the house” etc… So they don’t just dump the package (without even knocking the door🙄) in front of the house which is right on the street, to be stolen!! Thanks!.Starfish-33Version: 6.14.0
Does not work for personal deliveries only businessFedex Delivery Manager for personal home deliveries does not work on this app.
See website fedex.com/fdmca/login.8Kat8833Version: 6.14.0
CanadianWon’t allow a Canadian province only US states.MiltduquetteVersion: 6.14.0
Don’t waste your time.Downloaded the app, tried to create an account - everything I try to do says “Sorry requested action can’t be completed right now”, tried again, same outcome, deleted app. Embarrassing for a company of this magnitude..ZacagayVersion: 5.7.0
GARBAGEThis App is a joke!
Track a package... Save it to the watch list.... and it just disappears...
This app deserves 0 stars until they actually make it work!.Sir Master JVersion: 4.7.0
Tracking Numbers not retained…The tracking number is not retained when I close the app. I have packages that are coming via FedEx. However, they are delayed and so being able to track. The package is a bit frustrating as I have to go find the tracking number and paste it in each time. Please do some user experience testing next time and ensure this experience is fixed in the next release. Very frustrating….TallTreeManVersion: 7.9.0
Doesn’t workTracking number does not stay in the app, it will disappear and you will have to enter it again…..FaysuenVersion: 7.9.0
Useless appHave you even tested your app? Was an elementary kid designed your app? How low and cheap can you go. Completely useless app..CredviewVersion: 7.9.0
Doesn’t even trackI’m not sure how they managed to break the one thing that this app is supposed to do which is track your packages! I put in a tracking number and the next time I go into the app it’s gone. Even though I’m still signed in and I starred the delivery as a favorite..SamuraiSunVersion: 7.9.0
PatheticSo useless. I add items to track, give them a name, and then the name disappears. So frustrating.
I never I’d say be more like Canada Post, but jesus just copy their tracking tab.
Who designs and actually okays this? How does a company as massive as FedEx create an application that cannot even save tracking information..77257629166Version: 7.8.0
Still won't keep trackingAfter all these years, it still won’t keep the tracking number upon relaunch. Why would I use this POS over a browser bookmark?.HdunkanVersion: 7.8.0
Can’t track my deliveryAlways say there is an error. Worse than usps at least he can track parcels. If there is zero star option definitely gave..EshitlinkVersion: 7.8.0
Avoid the company is my suggestionBought a few things online and it’s always stressful if the shipper ship through FedEx!
The delivery person delivered to wrong address and caused delayed, then they don’t call me the next day when they need my buzzer to come inside my apartment, then on the tracking, the expected delivery date is just showing PENDING forever. when you call the customer service, it is just AI automatic machine, then after chose your options to change your package, it told you that you can’t do anything till you call the shipper. What’s waste my time.
A week later still hasn’t received item. Then my shipper had to ship me replacement through different currier company. Very frustrated to deal with this company. I would avoid this company if I could in the future..Chi8999999Version: 7.8.0
So badApp is super bad, can't even track packages, shows errors when start up, and they never attempt deliveries.CcyedwardVersion: 7.8.0
This app sucks !!You can’t send or talk to customer service ,
No contact info or send a message to them about your parcel . They need to update this information that’s why I gave a 1 star.Wolfman7474Version: 7.7.1
XWhy do couriers deliver during the day when no one is home, everyone works during the day. And he doesn’t leave a package near the door, he just leaves and didn’t even call or leave a sticker saying he came?.Steshka1111Version: 7.6.0
Waste of timeApp does not work for Canadians..NotforcanadaVersion: 7.4.0
Can’t fix typosI typed in a tracking number and my guess is that I made a typo. When I entered the number a second time I was able to track the shipment. But every time I open the app now I get “Update was unsuccessful. Please try again later.” I assume that is the typo I put in. THERE IS NO WAY THAT I CAN SEE TO REMOVE THAT TYPO!!!! Looks like that typo will cause me issues for the rest of my life! There has to be a way to remove a bad tracking number..Someone else in CanadaVersion: 6.21.0
Waste of timeI have tried repeatedly to sign up but the form just says there is an error every time I try and submit.
No indication of what’s the issue.
Wasted loads of time retrying to fill out but to no avail.
I build web platforms so I know how to use them. There is clearly an issue with this app..Mr D-ManVersion: 6.14.0
Pretty bad appPainful process to register only to find out it won’t work in Canada, (“Your country/territory is not supported by the FedEx application”) even though it’s in the App Store under FedEx Canada. I give up..Pikabill2012Version: 6.14.0
Full of issuesWill not let me sign up, keeps saying need valid phone number , cannot track properly. Waste time.AndreshoppemVersion: 5.7.2
Invalid phone numberStupid apps- kept output error message invalid phone number when trying to register an account. Why I should use Fedex when you can’t create a simple apps..Adrian Lee wznpbgVersion: 5.7.2
Used to workLoved this app so I could easily track my shipments! Most recent upgrade ruined that for me! No longer works!! Won’t accept tracking numbers so thinking something is broken!.2012NillaVersion: 4.7.0
May I give 0 stars? Bad services as well.Never on time and don’t even bother to ring the door bill..MercGVersion: 4.4.0
Useless in CanadaThere's no way to leave driver instructions for packages sent to you. The "to me" section is always empty, even after creating an account with FedEx online. UPS is way ahead in this..Stingray7826Version: 4.4.0
AppThis app is totally useless ,keeps telling me my phone #is invalid.really did someone change my number and didn’t inform me!!!!!!!.Geraldine 1Version: 5.7.2
Worst shipping company by farHave proof of them scamming, with screenshots. Half my FedEx packages open arrived. And no it’s not on the sender, FedEx opens it..Josay123Version: 7.11.0
Great for knowing how many days late your package isI wish I wasn’t accountable for my job too. Maybe I should work for you..Japhy82Version: 7.11.0
Sat in my window waiting for my package all daySaw a ground truck drive by without stopping, saw zero attempt by anybody else to come up and knock on the door.
“Customer Not Available or Business Closed”
Where’s my new phone Fed Ex?
Never willingly using this company again..Adrien_pro_gamerVersion: 7.11.0
Terrible appTracking my number doesn’t stay in the list once the app it closes on iPhone It very frustrating having to enter it every time you open the spp.Kalite58Version: 7.10.0
Doesn’t keep tracking numbers in memoryNo matter if you add your tracking number to your favourites or if you create an account, you will have to copy and paste your tracking number every time because this app won’t retain ANY information. Not even “recently tracked items”.Vincent514Version: 7.10.0
Useless appWorst service ever..ElennnndVersion: 7.10.0
Barely workingIn case no-one at FedEx is using their app, heads up that it’s broken. The shipment progress indicator is always in the wrong place (showing ‘out for delivery’ irrespective of the actual status), and the travel history for a shipment never loads any entries.
It’s particularly odd because the UI is very similar to the website and yet it can’t render the same data for a given shipment.
To make it worse, the app periodically sends useless notifications saying “Check out the latest app updates!”. Bro, people are either actively tracking stuff and have already seen the updates, or they’re not currently using any FedEx services (which I would guess is 99% of the userbase at any given time) and consequently they have no use for the app until they next send/receive a package. If someone is fanatical enough to want those notifications anyway, let them opt in, but stop pestering everyone else, please..AdamocatVersion: 7.10.0
Canada unsupportedIt used to work OK-ish, but after the recent update the app hangs with the message “Your country/territory is unsupported by the application”. If indeed so, it should not be available for download in the Canadian AppStore..Strathcona2300Version: 7.10.0
Packages aren’t showing in appI had a package being shipped but it didn’t show in the app. I could search on the number and it would show up, but next time I looked it was gone again. Notifications worked, but opening the notification brought me to an empty screen in the app.
Deleted the app, functionally useless. Using iPhone version..Bicycle.boyVersion: 7.10.0
Why does this ap not work in Canada?Pretty disappointing. UPS has figured it out that Canada exists. Despite a FedEx truck passing my house every day, apparently FedEx has not..Zdwilli3Version: 7.10.0
Does not work in CanadaThe app doesn’t allow you to login with your delivery manager credentials if you reside in Canada. This seems like a missed opportunity for those who use FedEx outside of Canada..AndrewGaVersion: 7.10.0
Not sure why this isn’t fixedThe app does not retain flagged packages or recent tracking. Every time I want to track a package I need to re enter the number.Audio QueenVersion: 7.10.0
Tracking numbers not stayingPlease fix… Ever since the latest update, the tracking numbers will not stay on the app and you have to input your tracking number each time you open the app… Even when you apply the filters, I’m tracking number is not there.SugarStar2012Version: 7.10.0
Absolute garbageIt will not save any info each time have to copy and paste what a waste I use other apps as I just can’t get this one to work..Air mail unhappyVersion: 7.10.0
Where’s my expedited package???It’s only 6 days late from your delivery guarantee delivery date and it’s been 20 kn away in Cambridge very poor delivery service!.Ace of reviewsVersion: 7.10.0
Tracking disappearsIn the app the tracking numbers won’t stay in the list. This has been happening now for weeks. Please fix this..AnnamadeitVersion: 7.10.0
Worst app ever…. Typical fedex.Its more annoying hen an app. With this installed everytime I receive and email that I have a package coming with a tracking number, when I click on the tracking number, this app opens and says the action requested cannot be performed. I always end up having to open the tracking number in safari to see its status. Worst app ever. Clearly never tested..ThiermanVersion: 7.10.0
UselessI have to re-enter my tracking number every time I open the app. It doesn’t keep the number, even if I mark it as a favourite..BlselsVersion: 7.9.1
Does not support CanadaWhy is this on the Canada App Store.DarkNite3000Version: 7.9.1
Not very helpful!Does not work at all using iPhone iOS 17.3. Workaround fix is to delete/uninstall earlier apps and reinstall latest available version. Moreover, the real-time in transit tracking update has at least half hour delay compared to FedEx website..Fortune 8968Version: 7.9.1
Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 7.11.0
FedEx
