DoorDash - Dasher Customer Service

DoorDash - Dasher Positive Reviews

Fix bugs. From friendly dasher-testerImportant information for app developers. Already encountered difficulties several times (Iphone IOS 15) 1. Difficult situation #1. When there are 2 orders on the screen, you need to confirm each pick-up in order to move on. The first order is ready, but the second is not ready for a long time. Problem: I can't undo it myself. There are no buttons in the application: "?" "Help" and there are no buttons "I can not complete this order" "The order is not ready." I have to call or write to the support service or write to the customer to cancel the order, because the support service also does not know that I do not have these buttons in the application when 2 orders are together. It takes me a long time to explain this problem to them. Please fix this. 2. Similar situation #2. Also 2 orders on the screen. But in different places. One of the store is closed. And again there is no way to click on the "help" "?" second order and indicate that the store is closed, take a photo, because this button is not available at this moment in my application. And again I have to call the support service and explain the situation. Problems with buttons happen only when there are 2 orders at the same time. If the order is one, all the buttons are in place. I hope this information will be useful for testers and developers of this application. Glad this review helps dashers and their customers to make this service even better! All good mood!.T_inna_usaVersion: 2.208.0

Improved driver issue response.. map no goI do not like new map... it does not connect to my blue tooth and even turned off, I can’t get sound unless I turn the car all the way off... it was great before... however, it might mostly be from the iOS update. But I could deal with that if the map automatically centered so I could glance at the screen to see where I’m at...and it’s more difficult to locate customers houses and probably fifty percent of the houses and apts, you cannot see the numbers. I had to manually put in addresses into my google maps... it’s still easier to follow without sound. Having to re center the dasher map constantly is like an accident waiting to happen. Maybe there is an advantage to that that I don’t see yet? Also, customers have reported that they’ve tried to edit their info and messages to us, but it doesn’t work ... their changes don’t update. It would be super helpful if we had name of shopping center, office, apt complex, neighborhood where those stand out. And if someone lives in a house with no or difficult to see house numbers... some other visual indication might be helpful... like ‘white house w shutters and two lights at door’ or something. Half the houses are easy and straightforward... but some are not clear on map and when I can’t see addresses, I can’t confirm... I’ve had several close calls of dropping at wrong location. These details could help circumvent problems..Crystal in phoenixVersion: 2.112.0

I think more is to be doneWhile this is a great way of making some extra cash, many times I’ve been left frustrated. For instance I’ve been to Taco Bell on two different occasions just to realized that they’re closed and you have to use the driveway. By the time you get to the driveway mic, they’re not accepting DoorDash orders. I spent 37mins in a Taco Bell driveway just to be told this and it’s happened twice. I was once sent to a restaurant that wasn’t even open and for all my time spent I was compensated with $0. NOTHING. I don’t even want to talk about the times they’ve made me do orders way out of my delivery zone. It’s one thing to pick up orders in your zone and deliver out of your zone, but to give me orders out of my zone is not cool. I was dealt a blow when on one occasion I did a delivery out of my zone and since it was going to be my last delivery because I was scheduled to stop in a few minutes, they added my order to pickup another order close to the delivery point of my first order. Remember I was already out of my pickup zone. The second order had a delivery address about 17mins when it would’ve been way above my schedule time. When I finally delivered it, it was a 50mins drive back home. I used to care about my acceptance rates, but not anymore because they don’t care about your contract I can go on and on, but I’ll end here for now.Edet87Version: 2.195.0

Great app, a few gripes.I just started dashing yesterday (March 28th) and I do have to say that for the most part I was somewhat pleased with this app, but at the same time there was two orders that were way, way outside of the service zone, and one was actually closer to another zone so I’m kind of wondering why the consumer app didn’t tell inform person to order from the next town over in between mine and his? They definitely need to work on suggesting much closer cities for rural customers. Especially if a customer only has an order for a double cheeseburger & small fries and nothing else. At least they tipped a good amount. I’m just going to have to get a few other things going before I can do this full-time, until then I won’t mind getting at least a few 100 dollars/wk for my efforts. I also want to tell customers in my area to stop ordering from KFC/Taco Bell, there was two separate customers that were pinged at the same time at that restaurant and neither one of them had their orders completely, that restaurant never has anything in stock, FaceTime my previous experience as a customer at that restaurant myself. I had to make substitutions which was a royal pain to sort out, after texting both customers back-and-forth to find out what substitutions they would like. If someone from DoorDash actually reads this please don’t make dashers go more than five minutes away from the zone, gas isn’t that cheap anymore if you haven’t figured that out already..Trumpster81Version: 2.217.0

My Experiences as a Doordash DriverWhile dashing I hate it when I see “you missed an opportunity”. I tell myself, how could I have missed when it’s not even offered to me. Sometimes these “you missed an opportunity” shows in succession, like three in a row in a matter of seconds. Does Doordash intentionally do that? I am an optimistic person so when I see “you missed an opportunity” I just smile and tell myself “here we go again, there goes my acceptance rate, it’s going to go down now. I work very hard and I’m dedicated to my job so I always try my best to satisfy my employer and my customers all the time. I have been dashing for three months now, I haven’t declined an offer yet, I always accept whatever I’m offered. Sometimes though, there are offers that I had to pick up from about 11 miles away then deliver it way to the end of town, about another 15 miles. I just tell myself, it’s a normal part of the job so I don’t complain at all. I must commend the “Doordash Support Team”, they’re always there for me. Every time I get into a situation where I needed their assistance, they’re there and always are willing to help. One time though, I had to wait almost 20 minutes before someone offered to help me. The majority of the time, there’s someone within three minutes..Conscientious DriverVersion: 2.96.0

Fun but app could be a bit better for dashersI like the extra $ and it’s a decent gig but I feel that door dash shouldn’t allow the customer to do a no tip. I get them quite often from the same customers and I’m always on time or earlier. Make sure they have extra sauces. Napkins. Etc and I’m always polite and still get nothing from it. Dashers drive their own personal cars to make sure the customer gets their food and we use our own gas to make it happen. 3$ a trip isn’t worth delivering to people ordering 40-60$ of food and we have to go the extra mile for nothing basically. I feel that door dash can implement something on if you order either a lot of food and or a high price amount then the customer is required to tip. Also regarding if a store is indefinitely closed. They should make it easier to know what button to click to say you can’t do the order and not be docked acceptance because it not being your fault. If you click stores closed it should prompt you to say is it closed or closed indefinitely and then take you to the proper area if it’s indefinitely. Other than that. I’ll continue to do this as a side gig because it’s not hard and easy $. Also I think door dash should do a rewards program on for every order you do you get points to get door dash merchandise to help with deliveries either it be better bags. Drink holders. Shirts. Etc. Would boost people to push for helpful items and or personal merchandise..Minerguy1987Version: 2.50.0

Well organized but could use improvement!The app is well organized and allows dashers to have more freedom and flexibility. The UI is slightly outdated and the app crashes randomly. Recently, the app will crash when I end dashes. It also has navigation struggles and trouble loading the navigation. It lags and stutters. But my main reason for writing this review has nothing to do with stability. It’s more about safety. When the app gives you an offer to pick up an order, the map is often misleading. I will think I’m going to a safe area then suddenly I’ll find out it’s in an extremely unsafe town or area. It would be really helpful if the offers could detail the towns that the restaurants AND the homes are in, even if you have to click for more details. As a female dasher, this a major concern. I try to avoid areas that could pose a problem, but sometimes I’m not 100% sure where I’m going. On top of that, if dashers could blacklist certain towns from their region, that could be helpful. I hope this suggestion is taken into account because it would absolutely be a game changer for me because declining orders affects my acceptance percentage. Overall, the app brings customers and dashers together fairly well, keeps communication open, and allows dashers to make some cash. However, the app is glitchy and needs stability improvements. It also could be more helpful if it gave dashers more information about the deliveries BEFORE they accept..VilasTheGreatVersion: 2.250.1

SuggestionIf “we” the dashers could somehow make a personal profile for the people in our community and are available times even if they vary day to day (like our personal calendar for our individual open windows of opportunity to be of assistant to our community) and for customers to have the opportunity to choose the dasher available at the time they would like, I think it would be a greater opportunity for both the dasher and the customer. Some customers order takeout on a regular basis, some customers don’t have the transportation to go grocery shopping on the regular, or run errands themselves. So I think it would be more fulfilling to have aParticular person to be able to run errands for them. All in all it would help EVERYONE in our community to work together efficiently. Bringing the community together a little better! And single moms or families that need an income but can’t afford to pay for childcare well they could build their own personal profileBeing open to their community for services as well being able to afford their bills while working for their community. And for the dashers that would like to make it a full-time job would get the most use out of it,Profile they can explain what they’re single mom and then might have a two year old runaround with them but they’re willing and able to do the errands for them, or what not..LovethynieghborVersion: 2.253.0

Fair but not worth itListen, I never write reviews. But I figured someone deserved to know. If gas was like two dollars cheaper, this would be a great little side hustle. But DoorDash pays you the absolute bare minimum they possibly can. You have to rely solely on people‘s tips and not a lot of people like to tip. And it shouldn’t be a requirement for people to tip at all(should only be common courtesy). But the only reason people who DoorDash get upset at people for not tipping is because that’s literally their main income. And it really influences your order because if you don’t tip, they usually get about three dollars to four dollars at best. And a lot of people don’t like to accept those orders. Sometimes people take advantage of your lopaying order and steal your food or something worse. All in all, it’s not the door Dasher or orderers fault, it’s just DoorDash being greedy. When you DoorDash, you really are just earning what you spent in gas. You have to do over at least eight orders in order to make even a couple bucks on the side. If you have a high-paying job and do this on the side, go for it. But you can’t do this by itself. you would think that when you accept an order from a hotspot and it takes you to a really far distance, that they would compensate you for that. But they really only tack on an extra dollar or two. Not only does this seem like a waste of gas, but a waste in time. just consider this before you sign up..JJ loves horsesVersion: 2.239.0

Not sure how to title this....nor rate at this timeVery frustrated & disappointed to wake up this morning & find my account deactivated stating I have committed referral fraud in which have absolutely no clue in how I could have possibly done this. I have only sent out a referral email & one on Facebook each once to my personal email contacts & FB personal friends/acquaintances thru DoorDash link provided in this specific app... how does that go against the rules? I have put in my appeal along with then sent an email back once receiving an email stating that they received my appeal & that I could respond to that specific email & once I did that I got a “delivery failure”stating I may not be in that group allowed to post in or the group was removed... I do not feel I have done anything against any rules/wrong whatsoever & have only done 2 days worth of deliveries & just got a bit more comfortable & was getting more excited to the opportunity to make the extra much need funds. I’m just a simple single mother trying to make ends meet not anything by no means excessive or wrong but was looking forward to for example the $20 bonus challenge given only needed 4 more deliveries to achieve it & had 2 days to achieve & if I can’t get reactivated in time I am going to lose out over something I don’t feel was my fault. Not to mention feel embarrassed for it being considered fraud....that’s an awful strong accusation....Mrs. Davegm72Version: 2.112.0

Needs major improvementsLet me start off by saying that DoorDash pays way better than uber! That’s the main reason for my 3 star. HOWEVER! It needs to improve the way it pays out its drivers. Uber only charges .50 cents for instant payout while doordash charges $1.99 and I’ve added my card several times and I still don’t have an option for instant pay. They really need to work on fixing this. Another thing is I don’t know if it’s a slow month or not but they are hardly sending any orders, I’m a 5 star top performer and I’m out driving and receive little to no orders, for that reason I have been doing uber because I cannot afford to be out driving and wasting my gas. Please note that I always go during dinner so no it’s not because I’m going during non-busy hours!! Almost all fast-food locations should be removed from doordash, we don’t have time to wait over 15 minutes in the drive-thru, we lose money when we end up having to wait for the order, I wish doordash would understand this. The fast food locations I have the most issues with are POPEYES #1, BURGER KING, WENDYS, AND MCDONALDS. PLEASE REMOVE THEM OR DEMAND THEM TO OPEN THEIR DINING ROOM FOR PICK-UPS OR CHARGE CUSTOMERS AN EXTRA FEE FOR PICKING UP FROM FAST-FOOD CHAINS. And lastly, tip should be a requirement, there’s no way I’m going to drive over 5 miles for $2-$5 order, that is just a no! The minimum tip should be AT LEAST $3 and even then I will consider accepting the order..Cerva2020Version: 2.209.0

LETS SEE….I enjoy doing dashes whenever I have time. It’s fun checking out the restaurants that people order from, and looking at the menu. I make a decent amount off dash and I like doing it. Recently reached rankings of being one of the top dashers so I get higher paying deliveries which is nice! But…. The worst deliveries are the ones on base. I don’t have a pass and it takes a while to get a temporary one. That by the time I deliver the food it’s no longer fresh. PLEASE show or have some kind of indication that it’s a bass access delivery! People who order sometimes put it in the notes but we can’t see it till after picking up the order! I stoped for a while because it does put a lot on the car. Then I started getting promotion emails. First for $75 then for $200. Completed the 25 deliveries for $200. Told to wait 5 business days to see it on my account. Ok… waited 5 days to contact them again, just to be told to wait another 5 days!? Don’t send out promotional emails like this if you don’t want to pay up when it’s completed! False advertisement! Glad I took screen shots of everything. Also gas and car maintenance ain’t cheap! ***will edit this rating later if I receive the promotion/ bonus.*** ****Edit**** Almost a month of waiting… had to go through a lot of hassles finally got threw to management and got my pay out! Thank you!!.MmeerrzzVersion: 2.240.0

First time I got cheatedI was thinking DoorDash was a honest group. My orders were pretty fair as a lot goes into our car and time as dashers. I know they use to take the tip money and play them into the drivers payments. For the first time I noticed how they are now doing that with the “peak or “promo pay” I was noticing 7$ and 5$ orders I said to myself how can there be a 2$ promo and the whole order only be 5$ that would mean the base pay is 3$ and I know I never have and never will accept a 3 $ order. Anyway I’m until now I thought we were finally getting paid for work but a 3$ order in California lol gas alone to do the trip cost 4 so why would anyone lose money for you guys? What a shame it is now I never even had to look at my pay bc u guys. We’re on it and fair and paid what we should get but I think with a 2$ promo running I had 3 orders all that were 3$ base comon greedy to say the least. All I can ask is plz try to be honest don’t put a promo if ur not doing promo prices. Understand we are in cali every order should be at leader 10$ but min is 7 or not worth it we would be loosing money. But certainly don’t mislead and con on the promos I don’t know why y’all just started the conning on them as u we’re keeping it legit. Oh well I’m sure I will be reading about this one soon how doordash uses fake promos to intisce drivers. And if u could actually give me some extra pay for the lies aand inconvience.Dashcr8zyVersion: 2.208.0

Basically kicked offI have been a dasher for over 3 years. So about 3 months ago my account started giving me an error message saying I couldn’t dash because my red card is not activated. So I called into cs and was told to order a new red card. I was extended for 2 weeks to continue dashing until I received my red card. I received the card and I wasn’t able to activate the red card so I called cs and they tried to assist me in the process but were no help. They couldn’t figure out what the problem was so they extended me for another 2 weeks to figure it out. Called back still couldn’t resolve the issue. I was told to order another red card and was extended for another 2 weeks. I received the new card and I’m unable to activate this one as well. Called cs and they couldn’t figure it out. Then they tell me oh you didn’t complete the background process and send my a link to do this. I follow the directions in the email. I get an error message basically saying background more than 1 year old not available. Called cs back they extend me for 2 weeks and try to figure it out. This extending process goes on for a while every 2 weeks. Then my issue was supposedly escalated and someone would get back in touch with me but this time I can’t be extended for some reason. It’s been 2 weeks and a haven’t received any response. So basically I was just kicked off with no explanation..Book'sGirlVersion: 2.215.11

It’s ok.App is ok. I have issues with the maps. Usually faces in the wrong direction when I start. That’s not too big of an issue. What is an issue is getting an order that’s a 20 minute drive out of your zone and having to drive that 20 min back and not getting anything until you return to your zone. If a restaurant can add a gratuity when a party is a certain size, DD can do the same with a certain distance. When you’re in the middle of traffic, you really can’t see how far it really is and what kind of tip they leave until after you accept and stop at the location. Sometimes even going into another county. And forget about reaching support if you’re a dasher. I called 5 times and the automated thing just kept taking me in circles until it hangs up on you. Chatting, I was able to get someone fast through customer support. Dasher support? Nope. No one answered after waiting 30 minutes. Other than that, it’s been ok. Just don’t know why my deposit for the week was shorted from my actual amount. That’s the reason why I called the support line. Another issue I came across is wait times on food being ready. I keep having to unassign orders because they won’t be ready for 15-20 minutes. I’m not waiting that long for $5. They need to make it so that we won’t receive orders until it’s ready for pick up. Other than that, we’re just waiting time and $6 gas.Arios1977Version: 2.215.11

System needs some work. For sure.There are a lot of things I like about DoorDash. The opportunity, convenience, & ability to serve & help others who can’t get for themselves. But...From my very first order it seems I was set up for failure. Being sent to restaurants that often were as much as 10 min behind on an order being ready. More than half of those instances I was late delivering as I walked out of the restaurant or soon after. This is especially the case with double orders. Which means from the start I’ve had a low “on time” score. Not ok. Your algorithm for this stinks. Next. If a customer cancels an order after I accept it, or the restaurant cancels for some reason, it most definitely should NOT count as an incomplete on my score. Yet this is happening. Lastly. I’ve seen a lot of young dashers with friends and/or significant others in the car as company to hang out with while they dash. I’ve even had restaurant owners say something to me. I was under the impression this was frowned upon for safety reasons. But especially now..dashers should be warned against doing this since it violates the 6ft rule and puts your customers at risk. I’ve had quite a few restaurants in my area tell me this is a concern. These things above make those of us trying hard to do a good job look bad. As for the rest. The app is great. It’s an awesome opportunity. You asked for my opinion though so I’m being honest. I haven’t had a bad review on my service yet..CrazyrjpVersion: 2.52.1

Needs Apple CarPlay compatibility!!I have used the Dasher app off and on for several years and while it does have some bugs here and there, it’s still a pretty decent way to make a couple extra bucks in between paychecks at my Day job. I would have given it a full 5 stars if the Dasher app supported Apple carplay because constantly having to switch between navigation apps can be a bit of a nuisance especially because I drive a Stick and am constantly having to juggle my phone and driving. There have been cases where my phones screen will timeout and shut off and I miss an order or 2 because I was never notified of it in the first place with the only evidence of these being my acceptance rate having dropped a certain percentage. Apple CarPlay could make the dasher app so much better in so many ways. The app likes to point out that some dashers think it’s faster to have in app navigation but I think that it is somewhat dangerous because you are having to constantly keep your phone in hand while driving. The compatibility for CarPlay is there, it’s just hard for me to understand why the App developer doesn’t utilize this. I’ve been off the app for about 4 years only in the past month to come back and I was bummed out to see after 4 years they still have not added CarPlay support. Hopefully the developer reads this and gives it some consideration..TackermaVersion: 2.246.0

Dasher Michelle WalkerI love doing deliveries! Meeting new people and building a network with the merchants. I have established a few regulars which makes this that much more enjoyable. My only thing is that there seems to be too many drivers out at the same time on certain nights and even during the days lately. Makes it hard to commit full time especially in a small town. I like to stay busy and for the last two weeks I am not busy at all. I can schedule a seven or eight hour shift and actually only work maybe 3 hours. Too much down time. I love being part of a platform where I decide what works for me and change it up by doing deliveries when I go to my moms in Colorado. Being able to work in different cities around the United States is awesome ! There aren’t too many platforms which allow this, I think it is great though because a dasher can keep their ratings high and the app greasy and not lose status as a top dasher if they so choose or they can take vacay! So many great options driving for Doordash but working for me by me! I’m going to give full time devotion here in a couple weeks I’m praying to be able to quit the working for someone else and be happy doing what I am loving more everyday! Best to you all out there doing the deal!!!.Volsgrl01Version: 2.146.0

My thoughtsFirst night I made close to $20 for 3 deliveries. Not so bad. However, some people are horrible with instructions. What they tell you makes perfect sense in their head but when you get there it doesn’t make sense. Another thing is, while I was closing an order out another immediately popped up and the app automatically accepted it making the person think I was ready to take their order! Right after that happened the app closed and wouldn’t open back up after closing it, reinstalling it, and resetting my iphone nothing worked I basically waited for 40 minutes and decided to go home. Nearly 20 minutes after I got home the app decided it wants to work again.. I open the app back up and what do you know? The same order which popped up & accepted itself was just sitting there. So I cancelled and told support what happened. And by the way the order was 45 minutes away from where I live! No. Other than that if customers would.. I don’t know.. LEAVE A TIP that would nice. I always left my dashers $5-$10 tips because they go out their way to get your stuff & also if customers would put the effort in to be more accurate with instructions that would be nice too. Just my thoughts..IamTheMostHonestReviewerVersion: 2.213.0

Improve DD appI’ve only been driving since June and I really do enjoy the job…..when the app is working properly. I’ve spent a lot of time ‘chatting’ with Support or speaking with them by phone. I’ve had several different app issues and most have been addressed. Today was the worst. It was absolutely crippling. After accepting the order, I drove to the restaurant and picked up the order and put it in my car…all ready to go. All of a sudden I had no way to inform DD that I had picked up the order, no information about the delivery other than the customer’s name and no way to contact her to let her know it might be a little longer than was first thought for receipt of her food. I went into the restaurant to see if they possibly had her address or phone number. No. During my time in the store, another dasher came in looking for the order for my same customer!!! DD had moved the order from me to the other dasher because they hadn’t heard from me so they assumed I wasn’t going to complete the order. Bottom line? I passed the food to the new dasher to deliver. She would receive the payment (as well she should) and I not even lost a lot of my dashing time, I LOST THE $$ FROM MY ORDER. Unacceptable. This is a fabulously successful company….they should have state-of-the-art technical equipment. Like I said, I really enjoy the job but issues like this MUST BE addressed..RtsyladyVersion: 2.206.0

Could be betterI been dashing for a few months now and I honestly think the app could be so much better. Firstly, when two orders from the same place show up at once; we should be given the option to either accept all or accept one. I had a retail order that was more than half an hour away from my location but because I accepted the other order, I had to accept the long distance one too. Secondly, base pay is too low. $2-$3 is nothing especially considering the amount of wear and tear and gas you’ll be needing when working as a delivery driver. I believe it would be more fair to give a honest base pay plus tips of course. Third, there should be a mileage limit. Especially if I’m dashing in a certain area there is no reason I should be given the option for orders that are 10+ miles away. Of course I don’t have to accept them but it makes more sense especially if we’re choosing a select area to dash in. Lastly, for the dasher retail orders, we should be able to zoom in on the pictures or at least get clearer pictures. I’ve had a couple of times where I had to strain my eyes just so I could see the correct measurements on a product. Not to mention, these photos/ products should be up to date. If the company changed their packaging then DoorDash needs to include the picture of the correct packaging so there’s no confusion..Special.KiyVersion: 2.174.0

Fun job just needs some tweaks to the appThe map is pretty difficult to use since you can’t hear where you should be turning. It just beeps at me when I need to turn. It’s really distracting having to look from at the phone every time I deliver. I have also been missing out on more dashes because the directions are wrong and send me to dead ends or closed roads. I either have to enter it into my google maps if I have somewhere to pull over or just try and figure it out if I don’t. Or I will get sent to an address that is way out of my delivery area and have to go all the way back to my area before I can get another order. It usually cost me as much as I get paid for the order in gas when that happens. I’ve been dashing for a little over a week and have literally only made enough to cover the gas that I’m using while delivering. Even though I show up early to pick up and leave restaurants early with the deliveries. It’s usually the amount of time it takes to actually get to the delivery address because they can be all the way across town. Other than that I love working for DoorDash. It just needs a few tweaks on the app to help out drivers and make it easier and faster to get to deliveries. Or adding to the pay due for the amount of time you are driving to a delivery. Here in Vegas it can take 20 minutes to go 11 miles..Crd357Version: 2.168.1

Dangerous long deliveriesI used to love to dash because of the extra money I was making and still staying close to home. But now someone can order something 15 to 20 miles away from the area that I want to stay in and if I decline it, my rating goes down but if I take it then I’m in an unknown area taking deliveries where I don’t feel safe for an unfair amount of money. Now if I want to get back to my area, I have to either pause within the app or end my dash to return to a better known/safer area. There’s no reason that I should be picking up deliveries 15-20 miles away from the drop off then being told I’m “outside the delivery area,” especially since I want to stay in the area that I’m comfortable with and not go to a completely different city. How is that also fair to the people that ordered food when their food gets delivered cold because of the far deliver distance? My first and last delivery today I got called profanities and then was told “I would’ve given you cash if you weren’t so late.” My response to the DoorDash team is to quit allowing restaurants to deliver WAY outside a delivery area then expecting drivers to waste gas and time to return to the area in which you sent them out to..YourGuy-Ry94Version: 2.154.0

Faulty systems and stressI’ve been door dashing for a while now and I find that your system has many faults I have to restart my cell phone almost every day during a trip during a run a dash so that it’ll work effectively. The requirements that you give us for time causes me to speed and causes me stress costing me money because I have to pay for more gas cause I’m driving faster. This is also an unsafe behavior I don’t know where are you came up with this idea of giving essay in a limited amount of time to deliver in order. Maybe some delivery boys are not very diligent but I am a diligent driver. When I deliver I deliver. Another problem Hass to do with stacking orders on me and then not adjusting the time so that I can meet as of a reasonable on time rate for example yesterday you gave me to order stacked on each other and the delivery time for each one was after I had already picked up my orders though how can I deliver on time when I didn’t even pick up the order on time I feel the system is very unfair and it can get any causes more stress because i’m a diligent driver. When I drive for DoorDash I do my best and yesterday it was pouring down rain I got soaking wet to the bone but I still delivered my orders you know a little gratitude sometimes goes a long ways having your system working efficiently would be nice thank you.Zzdriver1950Version: 2.253.0

App Ratings/Order PayDoor Dash app lowers your acceptance rate considerably if you refuse a couple of orders in a row. The app doesn’t show you if a customer is adding a tip, so sometimes it’s just the base pay, or base pay plus peak pay, no matter the distance. I want to deliver during lunch hours but won’t because it’s not worth the expenditure of fuel for $4 to travel 3-5 miles/$5.50 for 6-12 miles. When sending two orders, it affects our delivery time window, especially if the restaurant takes longer to process the second order, or the customer doesn’t include gate codes, or special instructions that there are 2 entrances to their residence location, which brings down our “on time” delivery rating. If I’m headed in one direction I am sent an order that is in the opposite direction, I can’t switch lanes that fast, sometimes traffic is heavy it’s difficult to find where to do a legal U-Turn. And the biggest issue is I get sent orders that take me out of my scheduled delivery area, and am notified that I’m out of my delivery zone, so I have to travel back if I want to receive more orders, so for a longer distance the app doesn’t account for round trip travel which is not cost effective. I’m looking to sign up with other similar food delivery apps to see which one works best for me, but of course I will continue to do Door Dash..Suzukigirl1000rVersion: 2.166.2

Simple, Convenient, and Honest.I work for three different on demand companies, or apps, and DoorDash was always my favorite one to work with. I absolutely love that there is now a Debit card for dashers to be paid, DAILY, I am impatiently waiting to receive mine! The only things that I would suggest are being able to know more about the mileage you’ll be driving when accepting an order, and the road conditions (if paved or stone, pot holes, hilly, etc.) another is customers are still able to text you after you have marked a delivery completed, I’m not very comfortable with that, although DoorDash hides your number, it is still aggravating when you are trying to delivery your next order and you have the previous customer texting or calling your phone. I also wish Dashers had discounts for the apparel and car accessories on the Stores website. I think it would be a pretty cool idea to have local Dashers in the different areas to get together for meetings, that are not mandatory, for things like advice on being a Dasher, practicing possible delivers, and fun delivery games! That may also help keep us Dashers to stay motivated and want to Dash more! Thank you for this opportunity, I think this was an amazing idea!.WiltingIvyVersion: 2.160.0

My Door Dash ReviewI’ve been DoorDash in for over two years now my first month was good I made over $1000 but it took them over a month to pay me that because supposedly my bank card info was incorrect eventually I ended up getting it with the same bank info strange huh felt like they didn’t wanna pay out also I dislike they charge a fee of 199 to do fast pay these past few weeks I haven’t been able to get a dash schedule I don’t know if they hire just anyone or what the issue is but this is my main job only source of income and I haven’t been able to get a good schedule since this following Thursday it’s frustrating I don’t understand how there isn’t any schedules available when I call and try to speak with someone they have a really bad accident and it’s hard to communicate and I feel they don’t understand what I’m trying to get across to them last time the mistakes me trying to get schedules for dashes it’s very frustrating and they say first come first serve which I feel it’s unpredictable and unfair sometimes I’m up for hours trying to get a schedule and nothing sometimes I’ll get a schedule for two hours and only make $25-$30 if I’m lucky I hope Door DashSees my review and makes changes so there is availability for all Dashers not just first come first serve so for that you get three stars.5 start DasherVersion: 2.242.0

My Dasher Experience / 3 years part-timeI am thankful that I can select & customize my schedule. First off , I have enjoyed DoorDashing in many areas in N. California area. The app is amazing ! I have delivered to homes, businesses, schools, hospitals, fire departments, ( one time my customer was landing his helicopter prior to my arriving with his delivery) Pretty fun to watch : ) My favorite delivery’s are the ones in my small town in the country. I am very selective in which delivery’s I will accept. For example, if the pay is $10 - I will drive a maximum of 5 miles. If the pay is $ 10 for 20 miles ( I usually decline those trips) I avoid the problematic orders. In my area, there are many cell tower connection problems so I stay in the areas with cell coverage. I have experienced many trips where I could not contact the customer and the order requested a text when I arrived and due to the unknown off grid order. I have experienced some scary situations. Some area s up country do not have street signs, or houses do not have house numbers. And there could be a off lease dog roaming around the yard. I will only deliver if I feel safe. If I feel unsafe I leave the area. And I call DoorDash support. They are quite helpful..Auburn DriverVersion: 2.217.0

It’s okay but...I’ve only been dashing for a week and I’ve already encountered some things that work against drivers. If an order isn’t ready at the restaurant, even if you let DD know, it still goes against your on time percentage. If you are picking up multiple orders from that location, all of your deliveries are going to be considered late, which mine were. Also, acceptance rate. I’ve only declined two orders, both large ice cream orders. Again, I just started so I don’t have a cold bag yet, and both orders were 10-12 miles away. It would have taken me two hours round trip on each order and I could tell by the offer totals that the customers didn’t tip. Perhaps a screen could appear after we’ve declined an order asking why we declined so you know why certain orders are being declined. Also, tips... on postmates, customers are given percentages of 20, 25, and 30% or custom amount when tipping. On a large postmates order you can make an extra $20/$30 on a tip. On DoorDash, the tip prompts when they place the order are $2, $3, $5, no tip.... so even on a large order or an order that is far away, you are spending more in gas and your own time waiting than you are tipped. This is a service and everyone is trying to make tips. It feels like the DoorDash app is designed to keep tips for the drivers low..Estee SmithVersion: 2.156.0

My time so farI’m pretty new to Door Dash but the job fits my needs! I quit my 50 hr a week machining job and one of the best companies I ever worked for! I had to die to many years of working in production doing repetitive motion type stuff! My muscles just couldn’t take it anymore! This was one of the e options I considered for work! So far it’s not to bad although most of my frustration comes from merchants that don’t have orders ready! Door Dash has been courteous and very fair! I really like the freedom that one has with scheduling especially if something comes up and you have to go right away it’s ok! Choosing what hours and days is awesome! This gives me the freedom to pursue my own projects as well! Every now and then I do have problems with the GPS freezing up momentarily (luckily I grew up in this area) but Dash support has been responsive and usually quick with a solution! I think I will keep doing this job for a while! It has been a nice break on my poor muscles! Most jobs in my field require me to lift 50 lbs at least! Not this one! Love it! My torn swollen muscles are getting the rest they need! I was also afraid of starting all over in a new career but this hasn’t been bad at all! Even an old guy like me can do it lol! Thank you Door Dash.Fixit 1969Version: 2.253.0

Best gig work I’ve ever done, but system needs some tweaks!I have worked for a couple other gig companies before and DoorDash is my favorite. The pay rate is good once you get in a rhythm and it is so worth it just for the reduced stress compared to running around grocery stores all dah! I love the convenience of the work and most of the restaurants in my area have been very easy to work with. I really appreciate that we can choose to whether to accept an order or not without being penalized so I don’t feel forced into orders that are further than I am comfortable driving, etc. My primary concern is with the delivery times we are expected to meet in some instances. A good 80% of the time the deliver by times are realistic, but sometimes I get 10 minutes to pick up an order that is 11 minutes away (and longer with traffic) and then if there is any wait at the restaurant at all, I am all but guaranteed to be late. There should be some sort of process for proving/showing that the line is super long and that we personally are not at fault for delivering an order late. I have a 78% on time rate and yet NONE of my late orders have been my fault; they’ve all been the fault of the restaurant being busy and/or behind. That doesn’t feel very fair to me!.Val192484727Version: 2.154.0

Bugs, fixes, improvementsSo I just started Dashing recently and really enjoy it. I have a few issues with this app that really hoping could improve for me and other dashers. 1) This app is super super “buggy.” I think definitely investing to improve this app is a must for this company. 2) Being able to dash with more then just 1 vehicle (if the person has access and owns multiple vehicles). 3) More promotions to incentivize drivers to do dashing. 4) Lastly, working with restaurant to improve the efficiency of the orders. Sometimes I get to a restaurant and wait for a long time for orders. The app after a minute or two notices when you aren’t on the way to the restaurant, and sometimes by the time you get there the food is still being prepared. 5) Not penalizing for not taking orders. Sometimes orders aren’t worth the gas and mileage you put on your vehicle. So please get rid of the acceptance rating and just give the dasher closes to the restaurant the order of they take it they take it if they don’t they don’t. Other things could be worked on as well but I think these 5 things would be a good start. The app is a lot better since you get to work in a specific area and never drive far unless you want to. Again most important is to fix the bugs on the app so it works better..Game set match pointVersion: 2.256.0

Needs to be fixedDasher is not letting you give a reason for why you are declining an order. Very annoying. Poor development..Vmej77Version: 2.178.0

Coupled DeliveriesCouple deliveries are too far from each other..DagamastetVersion: 2.72.0

JoseIt’s seems doesn’t worth doing door dash as pick up drop off locations are far and very little money.VanchithanamVersion: 2.68.0

Abboud2Hi.Snboud2Version: 2.24.0

Super!Very convenient app and a wonderful system to help individuals make money on their own time! Super!.Joewayne WatsonVersion: 2.254.0

Pay RateI appreciate the dashes however for the distance and the gas I believe the dash/delivery rate for each dash should significantly consider the distance , time, massive construction in particular areas and other obstacles. I trust the rates will increase overtime but so far it hasn’t… I will keep the faith and continue to dash, thanks for the opportunities..Reviewsfrom redzVersion: 2.203.1

Door dash deliveryI had fun delivery food, I messed up at the beginning I’ll got the hang of it on my second and fourth delivery..FiredragonXq28Version: 2.201.0

ReviewHello, everything has been great except for my second dash. When I tried to use the map, it took me to an entirely location. I was over 30 min late to drop off because of it. Disappointing start to the day..BonnieBergVersion: 2.193.0

Less earningsNot enough trips and zone problems.Raju sathishVersion: 2.199.0

Too many tapsThe app experience needs to be made more efficient..CpcolinchauVersion: 2.199.0

PayThe amount in comparison to distance is very low sometimes i drive 10 km to deliver and get 5 $ after gas it was 2$. Need to increase the base pay.DhillonharpinderVersion: 2.193.0

The app has bugs and support is hit and missI contacted support about a bug. I articulated that I had gone through the troubleshooting steps. They referred me to the troubleshooting page and closed the ticket without regard about whether anything was resolved. I get that bugs happen. Ideally they are acknowledged and handled quickly. And it would be nice to hear “we are working on it” rather than being shut down..Dashing on the side.Version: 2.178.0

Please fix the app soonHello, can’t decline orders as the dropdown is empty, there are no reasons shown which can be used to decline. And it says no options selected, so have to wait for 30 sec unless the order goes away for a new order..Rahisp81Version: 2.178.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.255.0

DoorDash - Dasher Negative Reviews

Inconsistent and InconvenientIt has potential, but the real issue here is that even though you are working in an assigned area, they often take you up to 20 miles outside of your service area, then you cannot pick up another order until you drive back into your service area. Beyond that if you try to cancel an order that takes you this very far distance, you get dinged for cancellation. So you may have to except an order that will only pay you $1.50, which won’t even cover your gas to get all the way out there and back. At that point you need to hope that the merchant actually has the food ready, or you could theoretically be making less than five dollars per hour. This is probably an example of about 30% of the routes. The other 50%, DoorDash doubles up much of the earnings, leaves you with a tiny amount of pay, and the remaining 20% are very close by but don’t expect to make much because it is very close by. Then there’s dealing with customer support when something happens like they send you to a closed restaurant, or the restaurant is taking 20 or more minutes beyond the estimate. At that point the customer likely will not tip you as much, even if you do reach out to them and let them know of the issue. DoorDash customer service will typically give you the response that they will work with you to make it right, but they never really do in the end. You can expect next to nothing out of them, and it will likely even damage your reputation..UncleRaysVersion: 2.209.0

They keep deleting my reviews 🤣Does me giving you guys a 1 star irk you that much? Fix your app and customer service then. Every other month there is a bug where I can’t edit my shift to go in 30 minutes later if I’m running late that day. I have 1 contract violation that I’ve disputed and it’s still sitting there because they can’t do their job and simply clear it. (It was due to being late because of traffic because there was an accident on the road I had to travel on to get to the restaurant. The customer was contacted and they were pleasant and okay with the delay.) I tried getting help from customer service another time and “Donna” said she’d look into the issue and then never got back to me. Also after I reject an order and state a reason such as pay too low or distance too far, I’ll still get the same exact order with the same pay a couple minutes later (as if I’d really change my mind about driving 10 miles for a $2 order). I have also noticed at times the second time a rejected order pops up, the app will actually ROUND THE MILES DOWN to make it look more appealing 🤣 sickening. Same place, same order, same price, same restaurant but the first time it pops up it’ll be 5.6 miles away or something like that, and I’ll receive the order again a minute later after rejecting it and it’ll magically pop up at only 5 miles away. My husband and I have both noticed this. Absolutely sickening and manipulative. Fix the app and fix your morals. Corrupt to the core..MadiSonicVersion: 2.255.0

App needs alerts for Restricted Area DeliveriesI live near a military base and if you don’t have a pass to get on base you cannot get passed the gate. As it stands now, there is no alert or warning or flag of any kind to let you know that the next delivery is going to take you to a restricted area. This can create a situation where you find yourself with a delivery that you can’t even get close enough to the address for it to let you move forward within the app. The only solution was to call the help desk and have them clear the order from their end. Also, it’s unfortunate that if you decline any deliveries (for any reason, even one such as this) your rating goes down- even if you MUST decline a delivery because it’s in a restricted area. There is no recourse, currently, for that penalty. Besides this, I realize it is an quasi-uncommon situation, the app worked great! The app makes the job a breeze in all other cases. However, beware that when you first use it, there are a couple quirks that are not very intuitive... for instance, when you reach your pickup destination using the in-app navigation, you MUST hit the exit button to move ahead in the process to confirm the pickup (that one took me a sec and a few trips circling the restaurant to figure out). Overall, it’s a great way to earn some extra cash for a student/parent like myself. Excellent flexibility and earning potential- especially if you like driving and are self-motivated 😏. Good Luck and Stay Safe 😎.Dun-dun-DUUUUNNNVersion: 2.142.0

Only good for side hustleIn my one year experience with the dasher app, I found that the best way to have somewhat of a good experience is to use it as side hustle. I pick and choose my orders from the comfort of my house. When you decide to go to their hotspots, you are running like a headless chicken. Doordash is going to play with you. In addition to that, Doordash has time management issues. When I first started i did $3 - 5 orders until I found myself waiting 30 min to an hour for the order to get ready and received no compensation for wait time. Big orders like Walmart’s literally ask to carry 5+ cases of 40 water bottles up whatever amount of floors the customer request for delivery. Sometimes you make 3 to 4 trips up and down the stairs. A complete waist of time and energy for $10 - 15 compensation. When you do fast food like McDonald’s in the overnight, the only way to get the order is through the drive thru. On the weekend the drive thru is full. The line goes slowly. You could spend half an hour standing in line, but Doordash doesn’t take that into account. They mark that delivery as late. Even when you reach out to Doordash assistance to explain the situation. They make promises that they would look into it, but they never really go ahead to help whatsoever. The system want to take advantage of you. But if you know how the system work, you can take advantage of it. So is the case with the dasher app. All the best everyone..ExoticTaleVersion: 2.206.0

SaddenedOn a few different occasions there has been problems with the app or shall I say glitches in the door dash system. It may say go to McDonald’s pop up right away is go to Burger King pop up right away go to Panera Papa go away etc. etc. Sometimes it does not give you time to accept or decline lately there have been quite a few glitches in the system go to Friendly’s go to Chili’s go to Panera bread go to Friendly’s go to Chili’s. I don’t understand what is happening. If it’s something that means are working out from glitches. I would like to know it is very confusing waste a lot of time gas running back-and-forth quickly trying to get it before someone else can snatch it up. Such as today that had happened two days ago it has happened there were no orders for quite some time. Some people are saying they were having trouble with their app. We logged out we logged in no change. Also are the customers aware that the base pay or peak pay is not a tip from them. I get many orders small and large with no tip and I think they believe that that is included in the shipping and handling fee is there anyway we can note that to the customers stating this is not a customer tip that we are there for them with a smile and their food and they do not give a tip specially when you have to go across the river to pick some thing up and bring it back across the river again which takes up a lot of time.MamamoomooVersion: 2.170.0

Worst app ever!This app never has any updates! I’ve been dashing since Feb 2022. I have not seen one update for this app since starting. The app constantly pauses your dash without letting you know, then they’ll send you a message saying they tried to send you an order and that’s why they paused my dash. Today I was dashing and several times my phone notified me saying I had an order and it even came through to my text message with the second notification from door dash but nothing came through on my door dash screen. Many, many, many times I’ve used this app it would freeze and when you go out of it to go back in sometimes it would say “dash now”, “sign in”, or show my money to be at zero after already having accrued money during that current dash. This by far is the WORST APP and so frustrating bc we are trying to not loose money and be proficient so we can make the most! This app truly makes dashers jobs harder and I’ve even reached out to technical support and they have given me different options to try and fix the matter and the problems still persist! Door dash is gonna loose people working for them if they don’t start updating their bugs and glitches on the app. If they truly were a great company they would compensate peoples loss in money, with this constant problem!! I love doing door dash and so does my husband, but we both have these same problems with the app, it’s very frustrating!! I hope they resolve these CONSTANT ISSUES!.Jules985Version: 2.252.0

Save yourself the headacheDon’t get me wrong the app itself is okay sometimes when they’re not having technical issues but believe me when I say this is you have a problem customer support is absolutely zero flippin help. This is week three story of a dasher countless emails calls chat supports supervisors and resolution teams I can’t even get into my account. I’ve had my account for almost three years about 3 months ago got reactivated and started to dash again only to receive a “login error” finally get through to support told the team will email me a day later contact again and this time I’ve been told I didn’t opt into a location privacy sharing contract on their end and countless other are dealing with this and they’re working diligently to get the accounts back “okay” we’ll next thing I know I still haven’t heard anything in a week contact again and now I’m being told there’s another person name on my account! Major issue my bank account and private info is on this app so what’s going on?! And guess what I get told I’ll hear back with the team about this and what do you know still nothing and here we are today two calls in trying to figure out what’s wrong and I’ve been told my accounts on the sign up process and I’m not active how does any of it make sense it doesn’t so save yourself your life and stress level before deciding to put your hopes into something like this only to be royally messed when you need help from them.Melissah33Version: 2.206.0

Please do something about the navigation!While the app itself is a wonderful way to earn some money if you’re a college student like myself, the navigation system is horrible and outdated. I’ve been driving around town multiple times trying to find my way to an order and it has just completely taken me to the wrong area. What prompted me to write this review was the instance that happened to me today, resulting in me getting a 1 star review, almost lowering it to the point where my account may end up being deactivated. Since this customers house was right off the road, and there was no driveway to my knowledge, I ended up having to pull up onto their front yard to drop off the order, when in reality, there was a driveway, just behind the house, easily accessible about two blocks down. This was also noted in her instructions for the order, but I could not see those because I was trying to follow the directions the navigation app told me to take, which was to take a driveway that used to be in the front yard. If the system was updated to the point that I could’ve A: seen the customers instruction while following the navigation apps instructions or B: updated recent enough to have known that there was no driveway in the front yard now, and it was obvious it had been gone for years at this point, then this could have been a seamless delivery with no issues..Iron finderVersion: 2.253.0

Love the job but hate dealing with support servicesI absolutely love dashing. I really really do. But to call support or anything besides from helping me close an order, they’re kind of pointless. I have had money stolen from me (dasherdirect but all the same) so I basically dashed for free a whole night. Then was penalized with a contract violation that has nothing to do with me. Then have my completion rate deducted for traffic accidents (which aren’t my fault) like being rear ended while I’m at a complete stop or having to change a flat tire. The continued avoidance of having a supervisor contact me for issues like orders just disappearing from my account after accepting them and it has affected my completion ratings immensely from 96% to 87%. i’m starting to wonder if supervisors even exist or if there’s really a specialized team that takes care of these things like open cases or system issues with the app that’s also affected a lot of top dashers. I do everything I possibly can to avoid contacting support because I can’t seem to talk calmly or patiently with them anymore about any issues that I need them to support me on. Most agents are just so focused on apologizing and not listening to any of the issues. with how things are being handled I no longer have any confidence that anything will ever get taken care of. I am so frustrated and aggravated that there is no one or anybody that can help with Dashers they have the same problems or even worse..MayseemouaVersion: 2.253.0

Overstatement.First off those pics on the download screen are an overstatement, I’ve never gotten $12 for an order that was that close maybe if you’re lucky they’ll give you almost $10 to deliver a town away (making you leave your starting point and not paying you to get back while you lose out on more orders) and it’s never that busy. I started dashing over a year ago and they keep hiring more and more people so it’s flooded. They should do what grub hub does and stop hiring ppl in flooded areas, it makes it almost impossible to get an order now. That’s just the tip of the iceberg. If you hate easy access to support and want to wait 30min to talk to someone thru the app (and only if you’re actively on an order otherwise good luck with the FAQs) and don’t mind getting screwed over with pay so it barely evens out to the gas you use getting less than $7hr including gas then this app is for you! It’s great to make money on your free time but not something you can do as a 9-5 job unless you have literally no responsibilities. There’s no phone number to call and they actually block your # after you enter it in the app so they can text you but if you try to call support the lines dead for us dashers unless we use someone else’s phone. Really greedy company and definitely overstates how much you can earn while saturating the app with more and more dashers while struggling to give them all orders thus why they’re partnering with more stores giving free delivery specials and promos.Pretty and coolVersion: 2.4.0

Not user friendlyDoorDash does NOT let the drivers Dash on there own schedule! Drivers are forced to catch an open time slot on the app’s schedule and that’s if the driver can ever see the open times available to schedule, a week in advance, due to the time ( 3pm or 12am , now unsure) when the schedule becomes available. They have what they call “Top Dasher” of the month, which becomes available to drivers that hold a high rating, however to become a Top Dasher with a high rating means a driver has to except all orders assigned to them, 12 mile or more deliveries for just the base pay sometimes because customers get a free trial for 30 days therefore they don’t tip. Also DoorDash drivers are now forced to shop then make the delivery, on the same low base pay. Doordash has become greedy due to other apps, that offer higher base pay and tip, that requires shopping and delivery. Doordash isn’t “”DoorDash”” anymore! And drivers should not be rated on friendliness by the customer, drivers are working drivers are not trying to make friends! And customers are rude, needy, don’t give good directions, and they don’t tip….. with the timer running (ratings), heat, store employees, and traffic, all of these factors on the Drivers, and the customer ( who puts in there notes “ leave at the door “, AKA: I’m not tipping) get the opportunity to rate “ Friendliness “ of the driver? Come on, really? Nope, DoorDash only gets 1 star rating, DoorDash is not a good side gig, DoorDash is lie..Cloverappuser123456Version: 2.232.0

Dasher support is awful. Scheduling feedbackFirst of all, Dasher support is atrocious. 9/10 times they don't actually help us because they don't listen or there's a language barrier. They don't understand how the app works. They lack basic customer service skills and only frustrate us more. Second, why is it that I couldn't reset my claimed time to have an hour less? I scheduled myself earlier in the week for 10am - 8:30pm today. Since last night, I have been trying to change it to 11am - 8:30pm but it will not allow me despite already having that time claimed. I wanted to give up an hour, not get more hours. I should be allowed to do that even if "the time slot is no longer available" because I was already apart of that time slot. It doesn't make sense. I understand that no one else can schedule at that time for more hours but I should be allowed to take time off of my schedule since it's already claimed. It's not like this hour is even worth dashing in (10am-11am). Finally, the text service is ridiculous. I am bombarded with texts for absolutely every order when I already get a notification from the app itself. As drivers, this text system is distracting and over done. I wish we could opt out of order texts and just received the rest without opting out of texts completely. We need to be able to communicate with our customers but don't need your text service distracting us while we drive. I received 30 texts in 2 hours yesterday. That's nuts..AlfunionsVersion: 2.76.0

App never worksI’ve been using this app for nearly 2 years now. And that course of time there of been a number of issues with the app. Seems like the developers are constantly making changes and constantly those changes or breaking something that makes it not work. At the moment I am unable to text my customer to let them know if their food is running late, I’m on my way or any other information that would be helpful to the customer. On top of that during the busy times the app goes off-line. Meaning the drivers app completely crashes and leaves you in the dark. Sometimes leaving you holding a customers order and unable to find where to deliver it. Also DOORDASH itself can be decisive because they do not tell you the actual amount of the order. Sometimes they’ll tell you the exact amount the customers gonna pay you and other times they have hidden amounts in the order. Also they let a lot of restaurants take orders well beyond the delivery areas. Me sometimes you could get an order for some frozen food or even hot food and have to drive 20 minutes or more to deliver it. All these things factoring the bad ratings from our customers. And when you get bad ratings from your customers DOORDASH starts to hold back on orders or good orders that they give you. So in the end the app is actually making your life harder. It would be nice if DOORDASH would fix the app and leave it alone..Davweb2010Version: 2.231.0

I cannot use my card or transfer money to my bank accountI am extremely angry. I have a dasher card so I can receive my money right after I finish a dash. I use this card for everything as I am unable to transfer money from my dasher account into my bank account. I have tried using my card to buy food at multiple restaurants such as Taco Bell, Freddy’s, McDonald’s,and other places and I am unable to do so. They are declining my card and saying that it does not work despite the fact that it had money on it. Because of this I have not been able to get food many times and have had to go all day without food. It also does not work at gas stations and has started not working at the pet store when I need to buy my dog food. I cannot take money off of the card or put it into my bank account so I am having to borrow money from people. I tried calling customer service but they left me on hold for an hour. I cant sit and wait for customer service for an hour. I have work and other things to do. I am trying to sign up for Uber eats as I absolutely despise this app and everything it’s done. I’ve also had multiple bugs with the app not letting me dash during times I’ve been scheduled. It’s happened when I’ve barely had enough gas money to drive to my college classes. If you want to do food delivery I suggest skipping door dash as they will screw you over and not allow you to use the money you’ve earned..M4rsst4rsVersion: 2.245.0

Honest dasher reviewI always like to give things a fair chance but after 3 days of dashing I can confidently say there are big problems with this app/job if you want to call it that. For one the base pay you get from doordash is horrendous, no surprise there, and at times won’t even cover the gas of the trip. Because of this you are forced to rely on tips from customers which is not always a given. After over an hour during a Friday night in a some-what big and most definitely busy city, even according to the app, I earned about $7.00. After two orders which took over 30 minutes each to complete I earned $0.00 in tips and the $7.00 from doordash. I recognize doordash cannot control whether or not the customer tips, however they can help supplement this by either increasing their base pay to something acceptable, or if after your dash shift is complete, and your pay is below say, your state’s minimum wage, then they compensate you the difference. There are minor improvements that can be made within the app aswell such as their navigation system using Google maps, it seems outdated and can get turned around quite easily. This being said it is a gamble you have to take for yourself. One day you may get lucky and earn a fair amount, purely based on your tips, however another day you may end up paying more for gas than what you earned using this app. Not a stable or sustainable income what so ever,.TJ! ;)Version: 2.243.1

THIS APP NEEDS REVIVING!!!Used to enjoy driving as a dasher till everything started becoming customer based. Customers get free deliveries, coupons off orders and deliveries, don’t have to tip…the list goes on. I’ve called and have wrote many reviews expressing my feelings as a degraded driver and not much has seemed to change. Drivers are still treated as full time employees the way we’re held accountable for our acceptance rate and completion rating all while being given orders for $2 and change to $3 and change going many miles. Orders crossing town lines or even state lines sometimes for only a mere base pay and no tip. This is a service based app where real people are making real time deliveries using their gas and vehicles for customers who are free delivery and no tip, how is that fair?!! I’m not saying a giant gratuity should be added to every order, but an automatic one based off order size(what customer paid) would be VERY VERY appropriate, would make drivers feel rewarded and worth it again! The cash back on the dasher card is nice don’t get me wrong and the (+)pay orders is a nice new incentive, but maintaining an above 50% acceptance rate is very hard when there is no promos going and orders pour in for minimum base pay over and over. I’d hate to stop using the dasher app, but it’s either gonna come to that or I’m gonna be deactivated for poor acceptance rate and that isn’t right either. Sincerely with deep concerns, A fed up dasher.Puj62Version: 2.253.0

Extremely buggy and Terrible Bass PayI’m writing this after having done this for 2 months with little success as it is very hit and miss: the available time slots vary greatly as do the amount of deliveries, due to the fact that the marketing team thinks it’s ok to post 3+ ads to craigslist alone a day without any regard for grossly over-saturating the market with drivers thus making it difficult most days to make any deliveries. Also their servers just outright crashed and support is very slow, not just for drivers I’ve heard from merchants trying to set up their business that they have had great difficulties as well. I understand we are currently amidst a pandemic but it’s incredibly shortsighted and unfair to the workers that they incessantly post ads trying to get as many people on the platform as possible it’s simply not sustainable from a business standpoint as all they seem to care about is the short term game rather than long term consequences of their actions. Beyond that base pay is terrible, and doesn’t factor in distance at all it seems as I’ve been having to decline offers that would make me drive 20 miles for $3 drivers really rely on tips which is not a great outlook for the people who are in a pinch and need to find work given the current state of affairs. It’s absurdly flawed at the moment but could be improved if the marketing team would ease off the throttle to try and support the current drivers rather than robotically focus on numbers..Jerbear343Version: 2.116.1

Bad set upDoor dash will pay you 8 $ for a mile but only 2.25 for 12 miles no customer tip. Door dash will make you sit in the rain for a hour and make your ratings bad because a bad store and cocky customer. Door dash will make you put all your time and effort into someone who isn’t tipping so your second delivery is delivered cold and you get a bad review…. Accept the order and then cancel it so it doesn’t mess with your acceptance rate since door dash want you to drive 40 mike for 2.25$ but pay you 8 for a mile cause it’s for a mechanic shop??? Idk I have to keep dashing so I can get a better job door dash support does not care about your issues they do anything to end the chat idk if it goes against them if they stay on too long but the pretty much told me I payed to deliver some low life was of oxygens food… like I payed my own money this is wrong and they leave bad reviews people that need to just be offed destroy this app and you let them you will literally make a person get their food cold because you will destroy the dashers reputation other wise we choose to just deal with it because it’s a job but the we get bad reviews that take months to cancel off lol y’all need to do better and listen to Dasher input… witch y’all are not doing you do realize all us dasher talk to eachother right??? You need to have a better administrative group for this app I’m baffled it’s able to keep running next to door dash and grub hub.Guy who wants to sell stuffVersion: 2.248.0

Confusing.I like the work. But it’s a pain that you can’t lock a delivery in. MAAAAAANY times tonight. I would drive to a hotel spot’ and by the time I got there it was taken by someone else. So I’d drive back across town to another ‘hotspot’ and it was gone too..DashingdreamsVersion: 2.68.0

Maps review and other problems.Customer service is horrible. They don’t understand dasher’s point of view. Go to restaurant as I accept dash but their apps have problems so I have to go 45 mins away to customers address to get it resolved so I can go to next delivery. Even in help don’t get option after accepting it I assign the delivery. Chat reps are always not available. Last thing false advertising. They say you can see restaurant map in pin Point and customer address area pin point. After accepting the delivery then you can see restaurant address and once you at restaurant you can see customer address not when accepting the delivery. On app . Please fix this so dashers can make educated decision..FelsandricVersion: 2.10.0

Not badIt’s not the worst company to deliver for but they certainly don’t pay enough to send you 15-20 km away from the restaurant. If it was in the same area as you started your doing ok because they send deliveries once inside the original scheduled areas but once you go outside the area you need to return to the original area to be sent more deliveries..DanosJeepVersion: 2.72.0

Worst appI dont how they advertise 18-22$/hr. I earn about 10-15$/hr. Base pay thing is ridiculous. I drive more than 15 km to earn 5$ which take about30 min to pick up and drop..PoudelzVersion: 2.70.1

TerribleYou make about 4$ in 45 minutes if there’s no tip and subtract gas charges you make around 2$z not worth your time at all. The food is never ready to be picked up when it’s supposed to be and you end up having to wait 20-30 minutes in the restaurant until it’s ready..Devin RSVersion: 2.62.20

Notifications don’t workMost of time the notification doesn’t work unless you have the app running in the foreground. Even then, there would be pop-ups but no sound. The failure to notify made me miss a lot of deliveries, thus reducing earning opportunities, at the same time, reducing my order acceptance rating. :(.RuamanVersion: 2.62.0

Buggy appAfter updating new version.. I am unable to decinle orders .. unable to unassign.. it shows black screen. Already raised concern to support team with screenshots but they l sent me an email with basic troubleshooting .. lol.Shaha113Version: 2.178.0

Unable to edit dashesEvery single time i try to change my dash it says failed i have it booked from 7am till 12am and i’m unable to change it to 2pm till 12am this should not be a problem because i have it booked it’s not like i’m trying to change it to 6am or extend it till 4 the doordash support blamed me for the problem and said there’s nothing they can do because they don’t know what times are available like!! and the pay sucks not worth it.Dallasf15151515Version: 2.124.1

Hiding the customer TipSince they start hiding customers tips almost 6 months ago and this company starts to fall behind the competition, they think by deceiving drivers they will get more delivered orders ! On thé contrary drivers started to reject more and more deliveries and many drivers started to leave this platform and looking for something else , hiding the tip is so deceptive and technically it’s against the work ethics .another issue is that acceptance and completion rates that affects your overall ratings and non open working schedules, they don’t give you an open schedule unless you accepted more than 95% of the deliveries which means delivering orders to very far destinations with less than gas and car consumption cost !!!!.AhjaberVersion: 2.240.0

Pickup Time Always Off90% of the time you have to wait 15 or more minutes to pickup the food. Do you get drivers to come to the restaurant at the same time you give the restaurant the order? UberEats, your competitor, has the food ready for pickup as soon as you get there 90% of the time. Your algorithm sucks DoorTrash..Jjay333777Version: 2.240.0

They are thiefI worked for door dash for 2 weeks, but on the day of payment it said my details are are incorrect so they can’t pay me and there is no option to edit or update my details and i know its correct details and every time i contacted support team they said my case has been escalated, but never got reply from them, they took my 100+ dollars and after waiting for more than a month i had no option and till now never got reply or my money which they took, do not use door dash they are theif..Kp00-Version: 2.239.0

NO PAYMENTAfter delivering of 3 Weeks , still didn’t receive the payment, reached customer support multiple times in last 3 weeks, no one cares about the Dasher, feels like waste of time doing Dasher..AnandTanishVersion: 2.239.0

Not worth at allDoordash will give promotions , but what is the whole point of giving them if we are not getting orders . Being a top dasher . I got 2 orders in 6 hours . Made $1.50 per hour . I never expected that this is what it look like as a dasher with doordash . It shows busy and peak pays . I wish atleast, show us it’s not busy . We won’t waste our time going out ..Raj8143Version: 2.236.0

Spend more money in gasI guess depending your area, but you’ll get little to no orders even in hot zones. When you finally get an order it’ll be around $5 to drive across the country..Lil.fappyVersion: 2.236.0

UnbelievableI am honestly sick and tired of this app telling me I missed an opportunity that I was never notified about. What's unbelievable is the number of employees complaining about the same thing and the company not fixing the issue! And you wouldn't be doing us a favor or anything, it's your JOB. We are investing time and effort into this, nobody wants to waste their time just because the app doesn't send notifications. Fix the damn problem !.Simo-BiroukVersion: 2.235.0

Worst app to exist make money on hard working peopleI called customer service for her to tell me the app has a bug and that they fixing it I’ve never gotten my pay whenever I needed it I have worked for the money your service allows me to take it I do not do deliveries because I love delivering food. I do because I need the money . I called customer service just to cut on me when I asked they’re name. I am a software engineer and a project coordinator at a pharmaceutical company and for the national bank. And I can’t believe how Doordash treats their employees I follow the ceo on LinkedIn and see him support the biggest crap. Learn how to value people that work for you. The value of money is different for everyone and the ignorance and greed of these people disgust me. I did two delivery in 3 hours earning a total of 20$ minus 20$ gas it cost me. Really looking forward bringing you guys in court for the fast pays fees you guys charge and still don’t delivery then add a condition to wait 24 hours and if any payment changed to wait 7 days. People working for you guys aren’t rich. Hope you guys get bad karma and bad luck and no happiness in your lifetime..Schmurda123Version: 2.233.0

Option NEEDED For a driver to decline going to a place.There has to be an option put on this app to allow a driver to decline going to a restaurant/merchant if they no longer wanna go there and have it not affect their acceptance rating. As of today, July 9, 2022, a merchant is the only person that can block a Driver from going there and that is not fair. Why should the merchant have the right if the driver doesn't want to go there? It makes it look like the driver did something bad when the merchant is the one that is most likely the reason the driver does not wanna go there. This MUST to be fixed!!.Jacki23caVersion: 2.232.0

App crashApp crashes, loosing me orders.Jd dkd kdnsVersion: 2.199.0

So Poor help and planningThey invite you for their special promotions, It kind of harshment to the rider , Offer you go 19 km in $ 13 and excepting the rider to come back in their delivery zone , moreover when You take a chance to do that , they stop giving you order when you are at the edge of completing the target , how Wonderful is that SHAME on you , Dasher support is a big Zero , when you call them their support staff they busy in their own shopping, 😜, We don’t expect a magic from you , at least learn from your own competitors,.[email protected]Version: 2.199.0

Catering InvitationWaiting for catering orders invitation for more than 2 months….Iveen RVersion: 2.199.0

Dasher support is the worstThe app is fine. But if you have an issue you want resolved the support will do nothing except send you useless cut and paste info from there website. It’s like they don’t care or understand what you are saying they just keep sending useless info. As long as you don’t need support you’re ok. Also good luck finding time slots to schedule yourself .And they give all the orders to new Dashers so long time Dashers end up getting nothing.HawksboxVersion: 2.198.0

MisleadingAlways starts at different locations and area takes you other locations and then say out of dash area you need to come back to the dash city again and takes you again another city if you wanna burn more fuel and see other cities because you have plenty of time to waste its best otherwise worst to app for the part time to earn. You will earn not dollars just kilometer on your car😞.HarryitnabVersion: 2.198.0

Limited time reach restaurantI had a near miss to hit into pole because I was getting late to pick my order. If had a little late it would have been a just a violation for doordash but I would have lost my life in order to avoid violation. Rest all is perfect great app for people to earn extra money. Support is really helpful and polite. Overall love this app..JasprmrVersion: 2.198.0

Poorly designed interface, poorly optimized app and just altogether lacking qualityThe app is so clunky, it keeps freezing, or crashing. Sometimes it won’t even let me go on my break, and will cut me from my shift for declining orders!!! I am having issues all the time with this app and it’s starting to make me reconsider my choice of working with the platform..(:Sebas1509:)Version: 2.198.0

Way too little payI did dash for 5 hours and made only $59. Lower than the minimal wages & that includes gas as well..Z1E1B1Version: 2.198.0

Ridiculous payments!!Fix 5.75 for even 20 km drive is slavery! One order an hour is the best you can do?!.Sami19755Version: 2.198.0

First day first timeShocked to drive back and forth from one side of the city limits to the other side and then out of the city limits. It’s like an algorithm was testing the limits of my patience and resolve to see what I would accept and possibly not. As a retired person looking to fill in some of my day I am uncertain if this is worth my precious time at this price of gas and to drive around in rush hour to beat on my new car… However I will not give in easily and definitely write better reviews if it gets any better. Day one was a big thumbs down….FernfashVersion: 2.197.0

Extremely low base payFirstly, giving deliveries outside of delivery zone with extremely low base pay. Not paying extra for waiting when restaurants are delayed orders or customer not shows up. Neglacting dashers complaints and don’t take any actions to correct it. DoorDash is making money by dasher’s extra fuel cost, time and extra efforts deivers are making. I Will not recommend to anybody. Advise to join similar other delivery service providers. They pay much better base pay..SaurshethVersion: 2.197.0

Customer service responseDoordash customer service provider didn’t help to the drivers if he has a issue with order. They put you on hold for almost 30 minutes for $4-$5 orders which is not worth at all..SvfdgcVersion: 2.197.0

WorkVery low rate for delivery how can you send a driver for $4.SamiiiiihhhhhVersion: 2.197.0

Door dash is a Waste of timeWaste of time over all work is not bad but other people who deliver look at the order number and then cancels order then picked it up wasted at least 30 minutes of my time and the the customer calls me that there order wasn’t delivered and I can’t refresh my screen to cancel the order what am I supposed to deliver when I didn’t get a product from the store to deliver. Also I got $54 working for 7 hours also wasted $15 on gas on the order I didn’t get because someone else already picked my order up for when it was supposed to be mine because it said on my screen..Mandeep_deol143Version: 2.197.0

Notifications issuesThis application dose not have any proper notifications for new orders. Some time I can’t get any notifications and after that it shows you missed a delivery..BsudhandkVersion: 2.194.0

You work up to being dumped offI started dashing and it became something I enjoyed doing so I made sure I was good and got Top Dasher. This made me work even harder and I was getting used to my own system. I recently moved from Alberta to BC, and in this time I had to get things prepared for my move and couldn’t dash as often for about a week. I got out here did my first shift and it went good. The very next day I was told I was not Top Dasher anymore and I couldn’t even schedule a dash that was longer than 30 mins. I called help and they first said that it was because they had to correct my rating as 2 of the restaurants I had delivered to the previous day didn’t receive the order and my orders were late by the tome they received them and they were going to correct this for me so it wouldn’t effect me. The next day I called back so I can ensure I had money coming to me as I work very hard for myself and this company and rely on it to pay my bills. I was then forwarded to a gentleman who told me I didn’t do 100 deliveries in the past 30 days so I was removed from Top Dasher and there was nothing they would or could do for me, so I informed them they are forcing me to get a new job now, after already dedicating myself and actually finding joy in this job this is soul crushing. My family relys on me as I rely on you and I am left with nothing from DoorDash and there is nothing they can do. I hope you can learn from my experience. Have a good day ya’ll. :(.AspectemceeVersion: 2.193.0

FraudThey deactivated my account while i get one violation. But they are not giving my money. Everday i am calling but they are telling me it will take time. I work hard and amount was $622 and i have to pay rent with that money. Fraud app ever..Nowrin6282!:?&,Version: 2.190.0

Long deliveries with low payYou have been giving me very long deliveries for low pay. It didn’t work out for us. As we need to consider Time + Fuel + Car Wear and tear + Tax. Please review this or call me to discuss it further..2021FarMoVersion: 2.190.0

Pay poorly with long distances. $6 races to run 20 kmPay poorly with long distances. $6 races to run 20 km.Bom 007Version: 2.188.0

Decline reason listI can't see the list of reasons for decline. The list is empty and I have to wait 30 seconds for the order to be cancelled..Davidtr61Version: 2.178.0

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