HotSchedules Customer ServiceHotSchedules

HotSchedules Customer Service

HotSchedules is the industry's leading employee scheduling app because it’s the fastest and easiest way to manage your schedule and communicate with your team.

Team members love it because they can swap, pick-up or release shifts with one click. Work-life balance is easily managed with automatic shift pick ups when you want more hours, and time off requests for when you don’t. Calendar sync and notifications keep your Schedules and the roster automatically updated to your phone with any manager-approved changes.

Managers appreciate the 75% time savings when building schedules and one-click approvals for shift changes. The ability to monitor business performance with sales and labor snapshots from anywhere, keeps them out of the back office. And most importantly, staying connected with broadcast and one-to-one messaging makes for a happy and productive team culture.

NOTE: The HotSchedules application REQUIRES a valid HotSchedules user account through your employer.

Need help? Contact Customer Care 24x7x365

HotSchedules App Comments & Reviews

HotSchedules Positive Reviews

This app is phenomenal for business!! Read my review guys!Great app, extremely simple set up that is easy to navigate to whatever I’m looking for. Also my favorite part is the updates. Whomever does the thought of the weeks deserves a raise. And a promotion. Heck just give me an update every week so I can see those! Updated comment: I wrote this review almost a year ago, and guys they still do the thought of the week. Did that guy get his raise? Seriously send him my way if you don’t just so I can pay him to make one does me every day. Great app. Easy to use. And updates are still perfect!!!!.Version: 4.93.2

Poor Implementation of Dark ModeEver since the most recent update to the app, I can honestly say it was terrible. I know there’s a trend towards being able to have platforms in dark mode— which isn’t the issue. The issue is that now that this dark mode has been implemented you can barely see what time you’re working at. For whatever reason the text is also dark just like the background and you can’t see what it says. You have to click on it to see it. Other issues include that you can’t see who else is working in case you may need to find a cover, and you can’t tell what options you’re clicking on in places like the setting or messages, or requests off. Because unlike your shift which will show once you click on it, nothing else does. Please improve this so we can see things clearly and effortlessly..Version: 4.118.0

Pretty good but I’d have some improvementsI have it for work, pretty good. I thought it was a bit unfair to have the worker pay for something the employee is forcing them to get to know their schedules but the price wasn’t that bad so no substantial complaints. The set up is really easy although I know some of my coworkers are really confused by the availability and didn’t mess with it because they didn’t know how it worked. I had figured it out but I think it should just be set up nicer. And I think it would be really great if we had a way to categorize/filter our inbox. A lot of my coworkers spam there asking for shifts to be picked up, I want to categorize the important notifications managers messages and from that of my coworkers. Overall, like the set up, never glitches, and is reliable..Version: 4.117.0

Great but glitchyIt’s a great app, I don’t like the idea of having to pay for an app just to look at my shifts but I have a job which is the reason why i got it so $3 isn’t a BIG deal. The app is really easy to use for checking your shifts and others as well in case you want to know who and who doesn’t work throughout the weeks. Messaging your manager when you can’t show up on certain days is very simple to get through as well. Overall it’s an easy to use app. Downsides of it though, I only had problems with changing my availability. I would try to work at 4pm to 2am but I guess the AM messes things up to where it changes 4pm to the AMs also. Plus, I don’t know if its because of the recent update but my schedules are black and hard to read others and my scheduled shifts..Version: 4.118.0

I wish I didn’t have to have the app.I will admit I was originally disappointed and turned off by HotSchedules because this platform is predominately used for scheduling within the service industry and therefore hourly wages employees. The company is paying a licensing fee to use the platform and I, the hourly wage employee, still have to pay to download the app?!! It feels icky. Of course you’re going to charge the lowest tiered group to use your services because they have to use your services when you should just price your platform costs appropriately. My disappointment was compounded because getting logged into the app is a NIGHTMARE. Horrible experience. I reset my password yesterday and still can’t get into the app and am resorting to my desktop. I’ve tried multiple times. If I’m paying to have this app, I’d expect it to be the best app on my phone and its just not. Also, this is the only app on my phone I’ve paid to download. Once you can get logged in, the app is convenient and handy. Easy to navigate and the layout makes sense. Not tons of lag or anything either. Please fix your login issues and let your finance/accounts team know you’re pricing structure isn’t a good look..Version: 4.115.0

The new revamp is awfulIt’s so confusing to put in a new availability: what happened to lunch/dinner shifts? Now I have to include time specific on-times? What if I can work lunch starting after 11:00a, and dinner by needing to be on by 5:00p? How do I input that? 11-5 as my availability? no, because now I’m only being scheduled between those hours and not getting approved to pickup shifts outside of that time frame. Go back to how it used to be, I never knew anyone complaining about your app or system. And its horrible trying to request time off, the old version was so much simpler and so much easier to look at. Now you can’t edit individual days with in your request, you either have to delete the WHOLE request and pray that it gets approved again, or pray that someone will release a shift on the day you can work again. It’s so restrictive and complicated. When it comes to work schedules, we want simple and flexible. What are you guys doing with hotschedules?! If this wasn’t a necessary app for my job, I would delete this new-version revamped atrocity of a system. and that makes me bummed because I was practically your biggest fan back in the day, with the green color scheme. :/.Version: 4.84.0

Update/app issueWorked great for years. I’m literally just posting this in hopes for a response to see if this is an issue on my end or the app itself. I got a notification yesterday that the version of the app I have is no longer supported and needs to be updated. Well I proceed to do so, and it simply won’t update. Wifi, data, restarting my phone, deleting shortcuts to the app. I close the app and try to open it but it won’t open the app, nothing worked. So I deleted it in hopes to redownload and see if it fixed anything. Well, now I can’t download it again because it still has the square stop button to stop the update from before. Any help will be appreciated..Version: 4.159.0

Good app - I have suggestionsEasy to use app, makes life so much easier to have your schedule and manipulate it easily. Three suggestions (requests to the developers actually): 1) allow people to create an auto pick-up from the "my schedule" page. It would be a LOT easier to create these when you can see the holes in your schedule (maybe even on the schedule page put "auto pick up set" for the shifts you're hoping to get?) 2) allow notifications for when a shift gets released that you're not already scheduled for. 3) when you're on the "my schedule" page and click on a specific shift, it shows you who is working that shift and who isn't (brilliant) BUT, from there, allow the option to send a message to ONLY the people working that shift (like - hey anyone want tonight off?) AND be able to send a message to ONLY the people not working that shift (ie. hey can someone work for me tonight) instead of having to go to the messages center, select individual people or blast everyone on the whole team. Thank you!.Version: 4.64.0

This app is greatThe reviewers who cavil about minutiae are probably unrealistic; what do you expect for $3? It’s a brilliant app, and well worth its price. I can see who isn’t working (to swap shifts), negotiate all sorts of deals, message w/o having a phone number, and managers can approve shifts IMMEDIATELY. I used to manage schedules new-old school with Excel. While HS’s features are still clunky, they’re an improvement in design and speed. I would hope at some point that HS would work in an algorithm to automate staff shift rotations, but with all these features, and for its current price, this app is well worth its value..Version: 4.88.0

Thoughts of improvementSo my work uses hot schedules and it is one of the easiest apps to use. My managers recommended that I purchase the app and I recommend the same to all new hires. My reasoning for writing this review is to suggest that you show the scheduled hours for the work week for the employee, because I know for the manager side it does show that. My work wants us to be conscious of our own overtime and sometimes it hard to see if I’ll hit it if I pick up a released shift. It would be great if you guys added this to the next update 🙏🏻.Version: 4.84.0

The new Dark mode screws up everything.So IOS has a new dark mode that I enjoy using but an issue I’m having with HotSchedules is that the dark mode effects the app. So when I enter everything is dark, which is fine. But the app was obviously not meant to function in dark mode because you can’t read anything. The color of the text is too dark so it blends in. It would be appreciated if you could fix this relatively soon because I don’t like having to go back into my settings to turn it off for two seconds just to check when I’m supposed to come in for work. Thanks..Version: 4.118.0

Issues with dark modeI’ve been using this app for many years and it’s a great app. The only issue I have now is that when I have dark mode turned on on my iPhone I can’t read ANYTHING. The background is black and so is the font making it impossible to read my schedule, messages, and basically everything. Once I turned dark mode off the screen returns to normal and everything is fine. So if you guys could fix this problem I would greatly appreciate it. I would like to use the app without having to constantly turn this feature on and off while using it..Version: 4.118.0

😭I have been using this app a little over a year and I love it but this new update is very confusing. It won’t say the end times for my shifts so I never know if I work 6 hours 8 hours etc and I like being able to know how many hours I’m working that day. The only way I can check for the end times for my shift is if I go online not through the app which is a bit annoying since I did pay for the app for the convenience of not having to go through all that logging in. Other than that great app, just a small issue of the times it shows..Version: 4.97.0

New update?So I recently updated my iOS on iPhone and have it set to night mode so all my usually white screens are black. Well Hot Schedules wasn’t up to date and it was still a white screen which was fine I didn’t care but idk if they updated or something now all I’m seeing is black. It’s like they went to night mode but so did the words and stuff...if I want to see my schedule I have to click it and it will turn white...it’s just very irritating bc I can’t read black words on a black screen 🤷🏻‍♀️ otherwise I love the app it’s very handy.Version: 4.118.0

NEED updates.Here’s what would be stellar, if you could merge multiple jobs and locations onto 1 account. In college I had 3 different jobs, and had to have 3 separate HS accounts to view the schedules. Why can’t I put them all into the same account and then have a drop down menu where I can decide which schedule to view? Instead I’m forced to have 1 open in the app, and then log into my interest browser to view the other 2. Very inconvenient. Also, every update causes password and log in issues. Not exactly what you want to have when something is involving your work schedule........Version: 4.105.1

AvailabilityHey! I would love if there was a way to schedule recurring availability complications, such as not being able to work until after 5 a few days of the week. Right now I can only make schedule adjustments for 4 different weeks, which is frustrating when I know I'm going to have the same days off x numbers of weeks in advance. Also, being able to edit the availability rather than having to delete it and redo it entirely anytime something comes up would be helpful..Version: 4.79.0

Mail feature needs workSeems like I never get notifications from the app itself. When my employer emails me, I get a notification from Gmail but not one from the HotSchedules app. I’ve gone into the settings for HotSchedules just to realize that every thing is activated to notify me, yet still it is not doing that. The little red bubble you see on most apps, that tells you how many emails you have waiting for before you even open up the app, doesn’t seem to exist on this app. It would be nice if they can make it have the same standard set of features that most other email applications out there have. Lastly, even after the app is open, the little envelope icon doesn’t indicate any difference at all. So an email could be waiting for you and you would never notice it. That icon should also have a number next to it letting you know how many new emails you have. Hope The team at HotSchedules finds this feedback useful, Cheers.Version: 4.69.0

Can't view someone's full shift time when I go to pick it up or swap a shift...I like this app, it makes it easy to know when I work and where I'm scheduled to work. My only complaint is that when I go to view someone else's shift (to either swap or pick it up), it says what time their shift starts, but it doesn't say what time it ends! If I want to know a person's full shift time I have to go to the website, and that kind of ruins the point of having the app--I got it so I wouldn't have to go onto my laptop all the time. The app was supposed to make it easier and more convenient for me!!.Version: 4.98.0

So close to perfectionThe iPad version of this app is indeed much more powerful than its iPhone counterpart, but still has a long ways to go if one is considering a tablet as a total computer replacement. There is no solution for creating/copying/posting schedules, and using the HS schedule via browser on the iPad is frustrating to say the least. What we need is a pro-level app for tablet users, or a specific manager app that offers these tools. Some minor UI adjustments would be welcome as well, making better use of the screen real estate offered on the iPad. Amendment: Why did the most recent update take away the timeline roster report that was unique to the iPad experience? This was so intuitive and helpful and really set the iPad experience apart from the website and/or the iPhone app. Another update: I can’t believe I didn’t notice this sooner: it doesn’t seem the iPad app supports split screen on the iPad. MAJOR BUMMER HERE..Version: 4.103.0

Serves its purpose that’s about itThe app serves its purpose quiet well but the reason it has earned such a review is the lack of management nearly every week for as long as I can remember there has been at least one update of this app which requires you to re log in which in all honestly may be a small hiccup maybe 1 minute of time but it does get quiet tiring as time goes on I’ve used this app where I worked for four and a half years now and it gets the job done but it’s the only app on my home screen that requires so much routine maintenance which is especially confusing since the only real major change that’s happened in the time I’ve used it was a primary color change from green to blue So let your product work and instead of doing a million small updates how about you compile the bug fix’s and role um out all in one update at the start or end of every month KEEP UP THE GOOD WORK YALL!!!.Version: 4.98.0

Great appI use another app for the same purpose for another job. HotSchedules is definitely better of the two..Version: 4.66.0

Roster issuesThe latest update stopped the ability to filter the roster. Now I apply a filter but it still shows me everyone working.Version: 4.148.0

Bad updateThe new update made my app super glitchy it’s now not working and I need it for work! Please fix asap. It won’t even let me check my schedule without things popping up over and over.Version: 4.127.0

Shift RatingSeriously please remove shift rating or make it options. Not really a helpful feature and it slows everything down..Version: 4.113.0

AnnoyedI can only see when my shift starts... not when it ends. This is only a problem on the app, not on the website. Needs to be addressed and fixed!.Version: 4.98.0

The app is to be purchase but be careful as you need to registerI find myself stock any place I could register after I purchase the app. I am a little dispointed..Version: 4.81.0

Pretty good but...I don’t understand availability...updating my availability is super complicated. I liked the old way before the update. Also, when synced to my calendar it always is an hour off...I think it has something to do with daylight savings time. Can’t figure that out either..Version: 4.77.0

Managerial GoldWhat a great tool for both managers and staff. With my busy schedule, having the staff schedules, shift notes, and more, all at my fingertips is a tremendous productivity enhancer! Thank you!!.Version: 2.0.13

Good App but...A great app to have but it would be extremely helpful to be able to see past schedules. This would help to keep track of hours rather than having to keep all clock out slips..Version: 2.0.22

One fixThis app makes scheduling extremely efficient and easy to manipulate on the fly. But PLEASE enable the app to post schedules more than two weeks ahead..Version: 2.0.20

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HotSchedules iPad Images
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