Pet Monitor VIGI Customer Service

Pet Monitor VIGI Positive Reviews

Life ChangingWe recently moved to Washington DC. Our poodle mix has severe separation anxiety and was having a difficult time adjusting. Each time we would leave our apartment she would bark incessantly. We were beside ourselves. We were so afraid our neighbors were going to complain. I read the reviews Then purchased and installed Pet Monitor on my iPad and phone. We left the apartment and waited for the first bark. As soon as she started barking I reassured her over the voice command to stop barking and lay down. She immediately stopped!! A few minutes later another notification - same thing. After three or four times she finally got the feeling that someone was with her. Now we have peace of mind that when we leave if she barks I will get a notification and I can calm her down with my voice through the iPad. It has been so liberating for us to be able to explore a new city and know that our dog is not stressed and is calm at home. Thank you, thank you, thank you for this awesome life-changing app..JmyslinVersion: 1.8.3

Just Ok for $5.This needs some fine tuning before it’s a 5 star. How about multiple select and delete all option to delete all the photos in the activity log. Also, changing the password took 6 tries before it actually worked. I also don’t see where I can add on devices. Also, under the devices section, there’s nothing there - not even my own devices that I am currently using. The monitor and camera seem to work fine - just fine, not great. It would be great to be able to auto-focus and have different filter option for lighting situations in the space I’m monitoring (due to windows and sunshine, etc.). The talk back button didn’t work well at all and I had both devices on full audio. It would be great to take pictures in real time of monitoring - if that is an actual option offered, that too didn’t work for me. I’m using this to monitor my senior dog who has an autoimmune disease so it’s important to have a good app that has versatility. This one is just ok - also, the time between when my dog moved and when I got a motion alert was extremely lagging..TraceyLWolfVersion: 2.4.2

Wonderful App!One of our Bichon girls passed away after spending 13 years together. Now her sister has such extreme separation anxiety every time we need to go out. Desperate for a way to help her, I looked for a system that I would be able to watch her when we tried to go out. I found Pet Monitor and am so happy I did. I’ve been able to gradually step out of the house for small increments of time, gradually increasing the time she is alone. By watching her through the Pet Moniter App, I can see when her anxiety starts to raise by watching her and listening to her breathing. I come back into the house before she panics. It has helped greatly and we are able to be away longer. I love that I can watch her from any location far from home. It is comforting to know she is ok. This app has given me true peace of mind. It is very easy to set up and is quite user friendly. Their customer service is amazing too. I highly recommend this app!.SandraKTVersion: 1.9.2

WowI am “that” parent. I’ve relocated a year ago to another state and I’ve lost my support system. My job is planning on sending me on a tour of the U.S. to visit our facilities to become familiar face to face with everyone. I’ve postponed it. This year it’s going to be inevitable. Postponed because I’ve never left my pet children with ANYONE besides my family. I’m testing this app out and this may be one peace of mind to drop in and make sure my kids are safe. If I could just get this on the walker, I’m solid! Great idea love the app!! I would have gladly paid for it per device. I would love to see an online portal I could invite family and such. For a subscription would be fine..Uli-DVersion: 1.5.1

CREEPIN’ ON MY FURBABY!!Just downloaded 15 minutes ago and am already IN LOVE WITH THIS APP!! I adopted a 7 year old bulldog a few months ago after losing my Emotional Support Dog nearly a year ago now. My new baby suddenly developed seizures about a week ago and having this app is allowing me to watch over my precious girl all of the time now. I had ordered an actual camera last week and the app couldn’t stop crashing and I had to return the camera. I’m currently using my iPad in conjunction with my phone and I ordered my Apple Watch to go with this app too. THANK YOU SO MUCH FOR THIS APP!! My baby is safe now and my heart is happy💜💜💜.PsyrusmamaVersion: 2.3.1

Great App‼️💋I have used this app for a year or more & I LOVE it! My dog has mild separation anxiety, but is not destructive, as many dogs are with SA. But, sometime he whimpers when I leave. Then, the whimpers May grow into crying and escalate into loud howling. If it gets to howling, the neighbors also “ howl” & complain. (I have nice neighbors, but the loud howling bothers them.) This app has been a lifesaver. I can leave my dog in the apartment while I go to the gym or run a quick errand & watch him. If I have to be gone several hours, I have to use doggy day care. But with monitoring, he may get better. He has extended the time he can stay alone..XzchingVersion: 2.7.4

BEST APP EVER!!!This app works amazingly well! On Mother’s Day our family wanted to go out to lunch with my mother-in-law who has cancer, but we have a new rescue dog who I didn’t feel comfortable leaving alone. Then, because of finding this app, we were able to go out with no worries and keep an eye on the pooches while we were gone. Today, I got an alert and noticed the teenagers had left the front door open so I was able to call and let them know to close it. I hope this app keeps running just the way it is because it’s given me such peace of mind and I wouldn’t change one thing about it. A big thanks to the developers!.Redding66Version: 1.5.1

Look no furtherWe recently moved and were going to leave our dog alone in our new home for the first time. He is a fairly recent rescue and we were concerned about him. We decided to try a Pet Monitor and found this app. Boy am I glad we did! It is super easy to use and my husband and I can monitor and speak to our dog from wherever we are. We sent an email when we had some difficulty getting my husband's phone to connect to the app and heard back immediately with the fix. This is the best $3.99 I have spent in a very long time!.Slh03Version: 1.1

Best Appstore purchaseThis is literally the best appstore purchase i’ve ever made. We’re going out of town for thanksgiving and leaving our kitties at home while someone comes to feed them. I set it up so i can see them lay on the bed like they usually do and have been checking on them ever since we left. They’re so confused on where our voice is coming from but seeing their little heads perk up when they hear my voice is the best feeling ever. Idk why I didn’t get this app sooner..H.grahamVersion: 2.6

Great AppMy dog has separation anxiety and I wanted to know if he barks and cries the whole time I am out or not. I used old Iphone 6 as pet camera at home. I get to check on him frequently instead of being nervous and rushing home. I tried and old Ipad mini and iphone 6S but were not able to download the app on them. It doesn’t require to be connected to the same wifi network, It doesn’t drain the battery of the monitor phone and it works in the background..Amany166Version: 2.6

Takes the stress outNew puppy parents here of a Mini Dachshund who lives to be near us, a wonderful little dude. However we were mildly freaking out knowing that we might actually ya know maybe go out to a movie, or run errands together on a Saturday like we used to do. This little app worked well, created him up (he is crated at night and sleeps 8 hours) left the house and we could check on him, tap to talk to say hi. He was still a bit whiny but would quiet down when we said hey. We all survived this initial foray into greater independence..A2TomVersion: 1.1

Best monitoring app!This app is so AMAZING!! My sweet baby suffers from extreme separation anxiety. We have to exhaust her every day before we leave and we’re still left anxious wondering what she might destroy if decides too orgets out of her kennel. After getting this app we know every second how she’s doing, get alerts, pictures. If we have to come home we know when. This app has saved us thousands of dollars and makes me feel so comforted. Please get this app if your animal suffers from SA it will help you so much..ArionnaariesVersion: 1.9.3

My dogs can't hear meI have used this app for a few years now. First I had a sick pip and now I have a new puppy. I love that I can watch my dogs while I am at work. However In the last few weeks tho the camera seems pixelated with moments. Its not in focus at all when my dogs move. I have did all necessary updates on both devices. I have restarted both devices and nothing seems to help. I used to love this app but now it seems to not work as well as it used too. Totally disappointed. Maybe have to think of changing to another..BaileyJax2Version: 2.2.3

Life changerI can’t say enough good about this app! We used it while on vacation with our dog who had to be left in the room for awhile. It was so great to be able to see our guy, and have alerts for noise or movement. The ability to talk to our dog, and calm him if necessary was a wonderful feature! This really gave us peace of mind that our dog was safe and not bothering neighboring rooms with excessive noise! Picture is sooo clear! We had NO problems using the app on our cell phones and IPad! We LOVE THIS APP!! Thank you!!!.Mom of beanieVersion: 1.9.2

Had a bug to fix, but got going now🙂I downloaded the app on my cell and cannot get past the screens to create an account! I’ve emailed twice for help and have heard nothing. I’d love to use the app, as it sounded like a great idea for us to use with our new puppy. But as it stands right now, all I’ve got is a cute purple icon with a puppy on it and the same three screens that do nothing. I wouldn’t waste your five bucks😡 Found a bug in the app but working great now! Thanks for helping me get this going! 👍🏻.RnjjackVersion: 1.5.1

Great easy to use App!I have had this app now for a couple weeks and I absolutely love it! I did have a bit of trouble figuring out why I couldn’t talk to my pets on it. But that was an easy fix I just had to turn my microphone on. It really does work great! I’m definitely happy with my purchase of this app and highly recommend it. It is so nice to be able to see what my doggies are doing while I’m at work. Thanks creators!.Shan2316Version: 2.1

Awesome!This app is awesome. I used to use a baby monitor app to keep an eye on my dogs, but the picture quality wasn't good and sometimes it would act hinky. The only thing this app is missing is a light so that I don't have to leave a light on the whole time I'm gone. The other app either turned the screen on or turned the flash on to eliminate the room (I don't know which) but overall this app is awesome. It gives me piece of mind when I'm out of the house for extended periods..LucidscpVersion: 1.1

Obsessed.I’m a new dog mom and so leaving for work everyday stressed me out!! i LOVE watching my pup while i’m gone and it gives me such peace of mind to know she’s okay. so easy to connect and literally works from anywhere as long as you’ve got good wifi for the device you use as the camera (if it needs wifi). i use my ipad and just set it up! i also love the talkback feature. they truly thought of everything. honestly, the best $5 i’ve ever spent..Clairenicole09Version: 2.2.3

Works great exceptPlease help me understand when I have it plugged in it shows me the battery is dying then cuts off the camera and the sometimes the Wi-Fi won’t connect to this app but it shows connected and usable to everything to the iPad and all other equipment in the house. I like using it but is frustrating that it only works 8-12 hours but it’s working fine when I get home? Or my friends check on it in person..Beyourself1stVersion: 2.7.4

The bestSince it’s most recent updates, I have been able to monitor my pet from several devices. Stays connected until you disconnect. Makes you feel safe and secure that you can keep an eye on your loved pets and not worry while your away from home. Not only watches your pet , but also doubles as a surveillance camera. I highly recommend the Pet Monitor VIGI to everyone that has animals and wants that security to always know your pets are ok..Rocky my daddies dogVersion: 1.9.2

Worth The MoneyThis app works on the go while I’m at work or whenever I go out and I get to watch on my pet parrot to make sure he is safe and no one will get him, since I have step nieces that are very curious about things. So this is a great app if you are having anxiety about your pet or if you have kids around the house and want to make sure nothing happens to your pet or the kids. This is the app..AquarosemintVersion: 2.7.4

The bestI don’t rate apps but I have to for Pet Monitor. This is the best app to have if you are a weird dog mom like myself and want to check in on your dogs and see what they’re doing (or getting into). It’s nice you don’t need WiFi to use it and can check in from anywhere. Also love that you can video chat/talk but my dogs haven’t figured that out quite yet. I bought the bundle with the baby monitor and hoping for the same success come next summer!.EmthorsVersion: 1.4

Great app! Less howling.This is really a cool app. My dog was howling and barking whenever I left our new apartment. Separation anxiety. Using the app, I connected my iPad and iPhone, using the iPad as a camera and the iPhone as a monitor. I was able to watch him and listen for his howling. When he made noise, I would speak to him through the app. He would hear my commands and would stop. After a week of daily use, he is doing much better. Thank you for this great app!.LunchdudeVersion: 1.8.2

Excellent!New mom of a Shorkie. My husband and I work during the day. We don't crate her since we work long hours. She has the run of the living room. But I wanted to be able to monitor and see how's she's doing. This app allows me to talk to her and view her in real time. I just started using it today but I love it already! I highly suggest this app to all pet parents who want to be able to have leave of mind and check in on their pets..Whitney-AnnVersion: 1.1

Peace of MindIt’s been such a huge relief to be able to check in on my rescue dog while I’m at work. She was so anxious and cried constantly when I left during her first couple days home, and this app is a great reassurance that our separation anxiety training is working now. I like that I can set it to notify me when there’s sound or movement, because this allows me to get an idea of how much she’s whining even when I’m not actively watching..DorlbuttonVersion: 1.6

Love it... when it works.Love this app. Great for the price. But recently its stopped working. I get the screen that says I’m not connected well enough to the internet or should use 3G or LTE data, etc. I’ve tried restarting the app, restarting my devices, renewing the connection to internet or data, switching between WIFI and LTE, and it still doesn’t work. It will send me the activity notifications but I can’t load the love video feed. Pretty disappointing after it worked so well..Pianopassion22Version: 1.6

Best pet monitorWe got our Aisha - a new puppy last weekend. Both of us has to go to work, so we searched for a pet camera, that can work with our phones. We found this amazing app. We can check in on her during the day. Knowing what our dog is doing during the day is great! Sounds and motion alerts are useful in situations, when it is not possible to watch live video. We love this app and recommend to all new pet parents..Patiny39Version: 1.1

Worth every penny!Got this to help keep an eye on our little shih tzu who’s sadly dealing with health issues and needed constant monitoring after having surgery. With the high cost of vet visits we were on a tight budget and this was the perfect solution. Love that you can buy once and install on the multiple devices. Even my wife can get it on her iphone with family sharing. Has been a life saver for us. Thank you!.32GiggyVersion: 1.5.1

Came in handy for a last minute tripThis was a last minute option to keep an eye on my dog while we were in a hotel out of town. Works great and really came in handy for a last minute on the go pet monitor. (Standard security cameras will not connect to public wifi set ups, so this worked for us in the mean time) ..Chrs94Version: 2.5

Love it!I just brought home a 9 week old puppy who was struggling with separation anxiety. Her trainer has been recommending different things to help and this app has been a godsend to know what is working. Its so easy to use, the picture and sound quality is good, and unlike some of the other apps I considered there are no hidden fees or extras you have to purchase. $4.99 and you're set. Highly recommend..Kim NYCVersion: 1.1

Worth every pennyBeen using this for years, it’s a lifesaver when I have to travel. Lets me keep an eye on both my cat and my house while away. I love that I can talk to him! I know he likes it too. Just one question, can’t figure out how to replay recorded audio in the activity log? It only shows the still image..DequaceVersion: 2.6

Awesome App!I love this app. Simple and intuitive interface. Being able to “talk” to my dog when he’s anxious really helps settle him down. Great value compared to the ones that charge a subscription. I’m guessing some of the negative reviews are from the jealous owners of some of those apps. One of the best purchases I’ve made in the App Store!.Tox999Version: 2.3.3

Amazing dog monitorThis Pet Monitor app is a great help for new puppy owners. We got new puppy at home couple weeks ago. With this dog monitor I can keep an eye on my puppy during the day, while I am at work. Pet camera send me alerts, if activity was detected. I am able to watch live video and talk to him, if something is happening. He can see me as well, which is great. Really useful app!.AlnatureVersion: 1.1

So thankful for this app!My husband and I recently got a puppy and he likes to nap the mud room where it’s cool on the other end of the house. Because of this app I can keep an eye on him and see if he wakes up and starts to get in to anything. I have so much less anxiety about him and he can nap peacefully in his favorite spot! For only $4.99 I know my puppy is safe!.Reality87Version: 2.0.1

Amazing!!This app is great! It allows you to use your iPad to see your pet at home. I like that the iPad goes into power saving mode and you can talk to your pet. The only downfall is limited viewing based on what your iPad can see (can’t see around corners etc) but for the price it’s awesome!.Buddhist learnerVersion: 2.0.1

Sometimes hit/missIt’s great for pet monitoring, but I wish it still worked while my iPad is locked. As for the iPhone app, sometimes it doesn’t show the active camera and takes some close/restarts, or maybe quite a few close/restarts. It takes so many this time, I’m writing this review to say the app needs an update. But when it works, it’s great..Daft SporkVersion: 2.0.1

Good App if iPad screen didn't keep dimming off.I use the app with my iPad and iPhone. Even though my iPad is plugged in and charging I still get the low power mode notification and my dog can't see the iPad screen anymore. Please fix this..Person000000Version: 2.2

Damage control 🐾I recently have been fostering a small dog that I keep gated in my kitchen while I'm out. I was running errands and decided to check on her with pet monitor to see that she somehow knocked over a gallon water dispenser on the kitchen floor that is laminate wood. I immediately cancelled my errands and rushed home to save the laminate veneer from lifting. Whew!!.JeanieCaseyJoyceJonesVersion: 1.1

Simply PerfectionWhy buy an expensive web cam when there’s a free app that does the same thing! This is a great way to check in on your pup while you are not home. Includes a way to talk to them and alerts if your dog starts barking/making noise..MegmccauleyVersion: 2.1.3

Works Great!!Works as it should, not complicated, easy to load, does exactly what it says it’ll do no issues!! Use it to watch our dogs while traveling when we are away from the hotel room, this product is perfect for that!.DrewriteVersion: 1.5.1

Love this app!I’m a first time puppy owner and constant worry-Nelly. So leaving my pup alone in his kennel without any supervision didn’t make me feel good. Too many what ifs running through my mind. So I found this app, downloaded it on my iPad & iPhone, and voilà- I can check on my pup! It was so easy to set up an account, the app is very simple and straightforward. I hate clunky , overly complicated apps! I will definitely be using this even when he is older and I need to go into the office. Highly highly recommend..LiverdyeVersion: 2.3.3

Love this dog monitor!With this app I can remotely care for my dog from my iPhone while away. App alerts me, if she is barking and I can check on what is going on at home. I can talk to her to calm her and she also see me in real time at the IPad Screen left as a dog camera. Very usefull app for all working pet parents!.Johnny7440Version: 1.1

AMAZINGThis app is awesome. I used my old IPad to record my kitty at home when I was away. I can check up on her and talk to her through my iPad. It alerts me when there is movement (which acts as a security camera as well!) Absolutely no complaints, this is worth every penny!! 😁😁.Becca L.SVersion: 1.8.3

Love it.I’ve bought several of the pet monitoring apps but this one is the very best. I have no complaints, it’s very nice and you can even tell your dog “No” when he gets into something. Haha. It’s definitely worth the money. You won’t be disappointed.Kassi89Version: 1.5.1

As advertisedWorks great with IPad and IPhone..Poste1Version: 2.6

Peace of mindI love this simple to use app. It allows me to see and hear the cats, and for them to see and hear me. It really is all I was looking for in a pet monitor app..Alberta_DawnVersion: 2.2.3

Fabulous App!Our puppy suffered from severe separation anxiety and this app made ALL the difference in the long, arduous process of curing her. She is now 100% fine with being alone for 5 hours or more. We cannot thank the software developers enough for this reasonably-priced, effective, reliable and GENIUS app! ❤️.Debutante55Version: 1.9.1

Should have gotten the baby version.This app works well, but could be better. I mostly use it for seeing if my dog is barking while I’m away, so an option to connect through audio (without the video) would be awesome. The notifications are good, but it would be nice to be able to distinguish between motion and noise. I’m not always able to check in the moment I get a notification, and am left wondering as to what went on when I look back at the notification list. The last thing I wish it did was connect through my iMac. My dog stays in the same room as my computer when he’s left alone and I’d feel more comfortable leaving my iMac on and recording for several hours than my iPad..Doom.birdVersion: 2.1.4

So worth it!I absolutely love this app. The motion and sound notifications are immediate, the video is clear and streams perfectly. I like having the option to speak to my puppy, although haven’t used it yet. The customer service is excellent too. Quick friendly responses. Not cold and corporate. I recommend it to everyone I talk to with dogs. The only thing missing is a share button under settings so I can send it to friends who ask. Emilie.EmilieduVersion: 1.8.3

Great App!I was worried about my dog because she was sick. This app allowed me to check on her through the day & gave me peace of mind. Really enjoying it...easy to install in 5 minutes and worked without a hitch. Not sure why it tries to call my voicemail on my hands free when in the car, but well worth the $7!.Lilybella999Version: 1.8.3

Peace of MindThis app repurposes those old iPhones we all have lying around into a reliable way to check on our pets and keep them safe! Brilliant! It is so easy to set up. The ability to speak to the pup is awesome! 5 stars. Recommend if you have to leave doggo alone..AszutkaVersion: 1.8.3

Awesome except...This app would be so much better if it captured movement in more than just screenshots. It seems to only capture one screenshot per minute when sometimes there’s a lot of movement in that minute. This results in me not being able to see what actually happened. Video would be great but more frequent screenshots would be good too. If this was available I would definitely rate 5 stars!.Tarrahfair14Version: 1.8.3

Very effectiveGreat app, very effective. Notifications are immediate and relevant to what my pet is doing. I highly recommend, great price for service provided..Treasure2015Version: 1.6

AmazingThis is an amazing app it is secure and has an amazing performance!.AnimalGirl100Version: 1.6

Great appsI love this apps.BemeleeVersion: 1.5.1

👍🏻Works great. Easy to setup & good quality..Pr1nc3sserVersion: 1.1

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Pet Monitor VIGI Negative Reviews

Don’t waste your moneyI’ve got 2 old iphone 5S’ I decided to use as security cameras (nothing wrong w them/like new). Bought this app. Shouldn’t be a problem right? Nope. The app stops working (after 8-24 hours) on both iPhone cameras, making this app useless. I set all the settings to what is stated are required. I’ve updated, restarted and tried just about everything I can think of that might be causing the fail. Contacted the developer; got back to me with no helpful insights. If you’re developing an app that you are charging people for, then you should have a better grasp of phone settings and how they interact with your app to troubleshoot all the phones that are able to run the app. Of course we’re using old iPhones, we’re not using new ones. Otherwise, I’d just buy a security cam system (it would be cheaper). This is kind of the whole point; a 2nd life for these phones. As a developer you should also express some kind of intellectual curiosity about problem solving, as I’ve experienced professionally with apps. Otherwise, you are just an amateur (this instance) and your app should be free..MotopunksVersion: 1.9.1

It’s alright but it’s not worth $5I paid for this app and I thought it’d be my problem solver, but sometimes while I’m away it goes completely black because apparently my tablet goes offline or something and sometimes it stays that way for more than 5 minutes...I have a new tablet and my phone is new as well, so it’s definitely not the device...I wish I could rate it 5 stars but it needs to get that fixed if anything I don’t care that much about the quality of the video I can live with that, but it’s during those moments where it goes black that my pup goes and does trouble sometimes..PupwatcherVersion: 2.0.1

Not getting an answerI purchased this app on my iPad and it appears there. But how do I use my iPhone (same Apple ID purchase account) to use this app? $5.99 spent already. Don’t want to purchase twice for the same account. I sent a message 2 days ago and have had no response so far. UPDATE— I just saw a review from 2 years ago (see, I AM trying!) where it was explained that you have to buy it on your iPhone first, then it with your iPad. I do not remember seeing this in the description/instructions of the app. Now I’m hoping Apple will refund the app purchase..Capo teacherVersion: 2.6

Don't love itI wanted to love this app. I downloaded it in effort to record how often and how long my dog barks when I'm away. I was hoping to get a notification when she barked. I leave the TV on for my dog to help drown out exterior noise to prevent barking. The app sent me several notifications of activity detected when nothing was happening. When I did catch my dog barking, the app didn't seem to record the activity. I also can't get back to the menu that had the sound and motion settings. I did like being able to check in on her though..SnoopBuggyBugVersion: 1.5.1

MalwareVery upset. This app got great reviews and so I purchased it and the same day when I started opening safari webpages I started getting pop ups like crazy telling me as an iPhone owner I won stuff. I google to find out why this was happening and found out this is due to malware and to uninstall any news apps. So I uninstalled this app and it went away. Reinstalled and the pop ups reappeared. I am so upset the app seemed to do what I wanted it to when I tried it out but I am not using or recommending anything with malware in it..Main Game CPUVersion: 1.9.3

It keeps turning offThe app is OK. If it worked as I intended, it would be great. The app suggests that I leave my device plugged in and I do. Right now it’s on the charger and I see the charging symbol next to the battery. However, the app shows a message that tells me the screen and the camera will turn off if I don’t plug it into a charger. Not sure what else to do here but I wish there was a free trial before I purchased.TVOSAppProblemsVersion: 2.7.4

Get “dog monitor” insteadOnly works on iphone/ipad.SaramadVersion: 2.1.3

Won’t workApp won’t work, keep saying no camera found.BeccathomlynVersion: 2.0.1

$7 for this app?I find that on my pets side the camera isn’t good and I also find it a little slow..SkyFayeVersion: 1.8.3

Great when it works, but doesn’t work half the timeAnd it’s not my internet connection. Works about half the time but takes a long time to set up when it’s not working. Could have got a better one for free. Disappointing. Even the Send Diagnostics to Developer feature doesn’t work! Just crashes the app. Very frustrating that I paid $7 for garbage. Response to developer: It’s not that it takes a long time to connect. When it works it only takes a second. What takes a long time is when I have to go into the app to restart everything when it says it’s online but then doesn’t connect. I will get notifications detecting activity from my dog but then go to check in on him and it says my device is offline. Until this problem is resolved I stand by my one star review. I have emailed support..Jewels9999Version: 1.6

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