Applebee’s Customer Service

Applebee’s Positive Reviews

Good jobThe app made it easy and convenient. I love how easily I could customize the sides/sauces. As someone who has never worked in the restaurant/food industry but has worked in the sales/retail/customer service industry for over 20 years I understand the importance of both client satisfaction as well as upselling/adding on higher margin items (such as waffle fries for an additional $2.49). While on this order I didn’t do any “add ons” or “upgrades” I definitely would in the future. Love that I have that option. In all honesty I feel that the price was very reasonable to feed 4 fully grown adults (and that’s including third party delivery and an added on 15% gratuity). As a consumer I would do more “impulse ordering” or whatever buzz word you use in the restaurant industry if you sent me text messages with offers (way better than email) and I would be most prone to act with “free appetizers with order of entree/$25 or more” “BOGO entrees” or free delivery on orders $25 or more. Twice a week. No more. Then it gets annoying..Hxow49,Version: 4.30.0

Every Applebees allows different substitutions?We order from Applebees via the app once or twice a month. We recently moved 30 minutes from our last home. At the last Applebees, we could request “no croutons” on our salads (have to because of allergy), but at the new place the app doesn’t offer a way to request no croutons. There are other issues with not being able to customize food at one store versus another. After calling the stores in question, they both say the app is a different entity and controls what can be requested at each store - not them. Basically no wants to fix the problem, but it causes us to place the order on the app and then have to follow up with calling he restaurant to request our simple change - and it is a time waste and a frustration. One of the biggest reasons why is because the restaurant is always loud, so it’s always frustrating to try to explain this EVERY TIME and only about half the time is our order correct. I already know Applebees does not care about its customers with food allergies or special diets, but this is kind of ridiculous. Just be consistent. It’s a simple request. You allow all kinds of other removals or additions - why not croutons?.Gluten freeVersion: 3.56.0

The app will not let me put in the color carThis app has a major problem . I have tried turning my phone off and reboot the app and it still will not let me place an order for carside . This has been like that for over 6 months . I think you need to repair the app . I don’t order much because it’s too hard to use this app . If you want people to order from the app fix it . I tried to order by using inside pickup and it let me go through . This is the last time I will order inside pickup . If you don’t fix the app I will stop ordering from your store . I can order from other places and the apps work great but this one is hard to monover and I placed the same order 6 times and when I try to pay it will not let me because it said I had to put the car color in am so when I put it in it locks up the screen and I have to exit out of the app and it looses my order . This app needs lots of work to make if user friendly ..PvfurrVersion: 4.12.0

Our date night every Friday for the last 7 yrsWe love Applebee’s for their food but more for their customer service. We have a favorite waitress And we won’t sit in another section- we wait for an opening in Shawna’s section even on super busy nights. She knows what we drink, how we like our meat cooked, What we like and she even makes great recommendations based on her knowledge of us and it’s never gone wrong. She treats us like royalty, she hugs us before we leave, we know about each other’s kids like who graduates when, she has become our Applebee’s friend that don’t happen everywhere you go but we like it. We pass about 2 other locations to get to the one on 51 Curtner Ave in San Jose because of her great attitude and smile, i don’t usually give reviews unless I’m ticked off about something but not this time. We look forward to our date nights, thank you Applebee’s..Allykat10851Version: 3.6.0

Delicious meal and next day ordering great!Our Activities Director was going to be gone and our scheduled Applebee’s pickup for our nursing home. Instead of canceling I was able to place my order next day as a guest (to begin with) and was so impressed with the APP that it allowed a pickup date, time in advance, and the store I was going to. After paying it allowed me (yes allowed because I was so upset that I only did my first visit as a guest) to join as a regular customer with the extra benefits. I don’t know why these people are saying these things about the app. I was able to get a medium steak and added mushrooms to it, I and added cheese to my mashed potatoes! My green beans were awesome, my whole meal was! This was a pickup meal that came from Lake Mary to Sanford and was still hot, ice in drinks weren’t melted. Hats off to our Asst. Activities Dir. and y’all for a great meal!.Ninja CMLVersion: 2.12.0

Applebee’s Boynton Beach EmployeesTwo of Applebee’s Best I have to say that tonight I was very impressed with Napyria - Hostess and Jeffery - Server. These two people were the most patient and kind people I have ever met, and I’m 70 so I’ve met a few. Jeffery was soft spoken never made one feel the need to rush, he was very thoughtful about the people he served as I listened to the way he was with other customers besides us. Napyria is the most customer oriented hostess I’ve ever met. She was like a shark. Looking for things that needed to be done and doing them without ever missing a beat with phone calls and customers coming in. My wife needed sugar and even though Napyria was cleaning a table she stopped and asked the type of sweetener my wife wanted and came back with it in a blink of the eye. Napyria was constantly cleaning up very polite on the phone and to customers. She would prepare Menu’s to give customers as she seated them. I ran a production department for 40+ years. I wish I had more employees like Napyria who has total control of her responsibilities and is so very polite and patient with customers. Thank you Jeffery and Napyria for making my Thursday night fantastic. Wally M.Wpb wallyVersion: 3.24.1

Great curb side serviceOn Thursday evening I decided I wanted a burger. Since I had a $10 gift card I decided to use that as part of my payment. I ordered 2 main entrees, a Bourbon Bacon Burger Nd a chicken salad. I arrived a few min prior to schedule pickup, and received my order very quickly. After getting home, my roommate and I dove right in. The salad was excellent and the burger was very satisfying. It was a messy burger and very tasty and hot. The lettuce was lacking. (One small leaf of lettuce which was became very limp fried m the heat of the sandwich). More lettuce is needed to stay fresh and crisp. Limp lettuce is not tasty and difficult to bite into. I wound up just removing it. The fried es were cold and hard. I don’t think the fries were cooked fresh. I believe that they were fried that had been cooked for a while..CrestviewhikerVersion: 3.12.0

Great perfect placeToday my princess (8 yrs young ) went for our girls days out ! Her suggestion!!! Well we go their quite often today though was just absolutely perfect !!!!! The waitress was absolutely the greatest ever . She explained when I asked about drinks and food she went over n over not too over the top but perfect !! We had a wonderful meal great recommendations! Seamed both shocked and appreciative of her above 20 percent tip ! As we were leaving the most nicest manager Mrs Vorenkamp made an effort to speak introduce her self and asked how food and atmosphere was I spoke to manager very impressed as I’m not important just a returning happy customer !!And she was so kind and asked our opinions of food and server we go quite often this is why ! Alecia we will ask for you ♥️.MA'MA"Version: 2.11.1

Make sure before you order!I don’t like this app because I placed an order on a Saturday night for Sunday at noon. I could find no way to edit my order online Sunday morning at 8:00. All I could come up with was the phone number for the restaurant. When I spoke to the manager at 8:00 she said the order could not be cancelled or altered. That seems really dumb to me. Plus, there is no incentive to use the app. It’s not like you are collecting points for a free coffee or dollars off a future meal or anything. If i decide to use Applebee’s car side in the future I will just phone an order in. I’m taking a this app off my devices!.Mcdonalds app userVersion: 3.17.0

Had to give up trying to use itI tried to use it but couldn’t complete the transaction. First problem is the app opens fine on two different iPad models but does not allow me to login on my iPhone. When logging in there I always get a message about try again later. I tried for a couple of hours and finally 6 hours later after ordering by telephone the app finally let me login on the iPhone at 12:07 a.m. Even on the iPad I was unable to pay using my credit card. I entered all of the information then it wants to take a pic of your credit card. But my card is dark gray with dark brown numbers and letters and the app would never (no matter how much light) take the pic of the credit card. When an app is too much trouble it’s easier to order from a different restaurant..Texas90210Version: 3.10.0

Great foodSuper Products but we had big cups and no straws we tried drinking and it spilled in a small bump in road so i was aggravated but after i dug into the sandwich i forgot till i had to pick up the cup again. i asked for plastic utensils and they mused that so we can stab and eat. Great food though i love the burger next time i am leaving window with out looking for the straw good job AppleBees can’t wait till car shows love it here and thank you Liz she even waved as i drove off.ScsdogVersion: 4.23.0

Two little requests.Overall, the app is great! But I have 2 small request for the next update if it’s possible. A category of condiments. My mothers always wants extra ranch dressing whenever we order from there. And it would be nice to have the option to order extra ranch or any sauce from the app. My second request is to add all of the flavors for the lemonade. Such as the blue raspberry, dragonfruit and strawberry flavors. We’re not able to choose that option because it’s not added. I absolutely love the blue raspberry. I’m sure we would like the option to choose. If you guys can make it possible to add these, I would most appreciate it. 💖💖.JullybugVersion: 3.35.1

Where to begin…I attempted to sign in with my known password, it was already a spur of the moment. I am one to certainly keep track of my passwords, I have more that 40 pages of passwords. It wouldn’t accept my password without telling me later on that you all updated your blah blah blah. I reset it and then it wouldn’t accept that, I was just getting more and more hangry! I don’t even remember how many more issues after that, but I probably wasted 10 minutes in the parking lot and with all of that, I could’ve just gone in to place my order. So of course, by the time I did get the confirmation for my order, I get to wait FORTY MINUTES!!! :-/.R. ForsterVersion: 4.4.0

App is OK until CheckoutSo frustrating when checking out! I picked delivery with the ASAP option (rather than setting a time for later). The app then sets a delivery time (why??), before I have even ordered. So by the time I go through the menu, pick what I want, and go to pay it now won’t let the order through because it is too close to the pre-set time it chose for delivery when I picked ASAP. I now have to back out and set a specific delivery time for “later” & go back and re-enter my info for it to allow my order to process. Why even have an ASAP option if you are going to do it like that?.Blue Lady BugVersion: 4.37.0

Have to enter card by handThis review is for the app. If you want to review your dining experience, you’re in the wrong place. The app is very good at what it’s designed for. Until you get to paying for your order. Most restaurant apps recognize the credit cards stored on your phone and allow you to select the one you want to use. Not this one. You have to manually enter your CC info. It has a Scan option, but that doesn’t work for cards that don’t show your number for security reasons. Catch up with the rest of the industry, Applebees..StevealdVersion: 3.44.0

Great Except Delivery OptionsThe actual app and being able to customize and add or subtract ingredients is very nice, easy to use, and very user-friendly. I wish there was an additional note option though. However, on the delivery option, they use multiple delivery services like DoorDash or GrubHub which I don’t mind except there are hidden and additional fees that aren’t shown when adding up the total. I would have rather gone with 5 extra minutes using GrubHub than adding another $6 by using DoorDash because the app deemed that one a better option for the timeframe. I would rather choose price over time if that was the case..LindseyloserVersion: 3.0.3

App needs workApplebee’s is great, but they need to do something about their car side to go feature on their app. If you use it when you arrive at the store you have to call the restaurant by phone, rather than what most places that have a car side system have, which is a feature in the app to let them know you’ve arrived, or are going to arrive soon. It seem like an unnecessary interruption to make a phone call to the hard-working people inside the restaurant. The app itself is pretty functional with some minor issues scattered throughout it..Aka_stazmanVersion: 3.51.0

Bad Customization & GlitchyI went to order a steak and it had “choose a first side” seven different times before choosing a second side, creating a dilemma where it multiplied your extra charge by 7 and made your order look like you were ordering multiple sides. Also, on all the pasta dishes you cannot customize anything other than Parmesan. Where’s the option for no chicken? Or switching chicken with shrimp? So much for the mobile coupons they’re always giving out....Registered76Version: 2.1.1

App is almost perfect!It was better to use this time! It lets you put in curbside pick up and pay when you get there, which is great! But we ordered the food around 3:50 and it told us the food would be ready at 4:13! That was a little too soon. So we wound up calling the restaurant and asked if they could look us up and change the time to 5:30! Other than that it was much better this time!.Jen from Long Island, N YVersion: 3.35.1

Needs a few minor upgradesWhen I tried to order boneless wings for my daughter, it does not give the option for wing sauces. I called the restaurant after placing the order to tell them, but they still came without sauce. So it would be nice to add the sauce flavor options. There is also a few drink options that the app will not let you choose. My son wanted sweet tea and it wasn’t an option. Overall it’s easy and makes things very convenient, just needs some minor upgrades..TN THVersion: 3.37.0

Applebee’s get it together it’s 2024Probably the worst experience on an app there is you cannot customize anything and you cannot actually order what is on the menu super limited selections. It’s sad because the food is actually good and one of our favorites to take my wife on a beautiful picnic style date and completely ruined the whole entire mood. I would love to give you all a chance to make it up..D.Will32Version: 4.9.0

ExcellentI was running very late due to a crash on the road. I called to explain I would be late picking up the order. The restaurant not only said it would be fine, but called me back personally and said call them approximately 25-30 minutes before I would arrive so they could cook the order and it would be warm and ready to pick up Curbside. The manager told me to ask for her. The service was above and beyond measure, esp. for a busy holiday weekend..Romans12345Version: 2.8.1

Lacey Applebees pretty goodSo been to Applebees a bunch of times around the North Jersey area and always seemed to have some kind of issue either the service sucked or food was bad or always made wrong, well we recently moved and I figured I give this Applebees a shot here in Lacey Township. Well so far so good food is good, carside service actually does what it is supposed to and the food tastes good. would rather spend $30 on food here then over at BK or McD’s..WennesserVersion: 3.47.0

Loving the new app, but……..I am loving the new app and the ease of use, but I wish Applebee’s had more of a very selection and a larger menu to choose from this is one of the few restaurants we have in our area and I just wish they had more of a selection to choose from sometimes Other than that, the food is pretty good and like I said, I do love the ease of the new Applebee’s mobile app.BearbullcruisingVersion: 4.11.0

Smile and a friendly attitudeI enjoy eating at Applebee's but some times you just cannot and want it delivered fast and fresh the restaurant has always treated me well and always catered to my needs and I appreciated that it is also a great place to take your family and friends Thank you for your outstanding service to our community and the people.RhondiitaVersion: 3.47.0

Conway Applebee’sLove curbside service, everyone is always very nice, I use App to order , only once was my order wrong , but the manager quickly fixed and was apologetic but I understand they were very busy... and I’m in the service industry so I totally get it.... sometimes things just happen! All in all, they are all fast , efficient and pleasant, the food is great too!.Michelle2366Version: 2.6.1

Easy order.It is easy order and I’m able to take my time and decide what I want and I can add and take things off which is perfect. Wish there were pictures so I knew what I was getting exactly. But I easily looked it up online before I purchased. Just so I make sure I don’t return it because I’m surprised at what it is. Thank you applebeeeeees!.DamielllleVersion: 3.35.1

Could not save my informationThis app has worked ridiculously bad for me. I tried to sign in, and was advised that I needed to change my password. Then I went on the link to change the password, and anytime I clicked on save password, it would send me back to create a new password. This happened at least 10 times, until I checked out as a guest. Very disappointing.Laila925Version: 4.2.0

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Applebee’s Negative Reviews

Dishonest waitressToday my husband and went to Applebees for dinner. Our waitress Lea F was trying to add items to our bill. She always seemed as if she was in a rush with our table and not stopping to answer any questions. She got our order wrong a couple of times after I told her I needed dairy free food. When it came time to give us our bill she quickly dropped it at the table and left thinking I was going to pay online. However our bill came out to be almost 25 dollars more than it should have been. We looked over the bill and saw that she added another full item and an extra ala cart salad. On the mobile bill, when I scanned it, i noticed she added two specialty drinks which then made our bill $90 and listed our table as having 3 guests. I don’t like to be deceived like this. I called her over and told her there were errors on our bill. Luckily I also took a picture of the bill she originally left at our table after running off and avoiding us. This bill also showed that she listed our table as having three guests. She knew exactly what she was doing. This was no mistake. I can only imagine how many other ppl she has done this to. I hope management will look into this. I have pictures of the bills for proof..AmcomolliVersion: 3.51.0

WATCH “total” AMOUNT PAYINGFirst of all, the online website is so difficult and glitchy. it wouldn’t let me change my store location. so i got this app thinking it would be easier. NOT. they need to fix the apps system because it definitely does not add up the numbers properly. took my coworkers and i 45+ minutes to put in our order. we tried using a $5 off $25 coupon for using the app for the first time, we were getting our order together and our subtotal was $27 and it wouldnt take the $5 off ?? so we made the subtotal $30 and then it kept saying it didn’t equal the right amount and when we were adding a tip it wasnt letting it work either. so we said screw it and didnt add a tip (lol dont kill us) and it went through and it said our total paid was $22?? which is interesting because our total WITHOUT tax was $30 and then the $5 coupon would’ve made it $25 and then some tax. so wheb we saw $22 we were very confused but said whatever. then i get my confirmation order email and see that it charged me $30?? we looked at the details and the tax was $2.28 and then it DID take out a tip of $3?? so whatever that makes sense that a subtotal of $30 -$5 coupon +$2 tax & $3tip. =$30 ish dollars. but the process of this was such a HASSEL. im not complaining about the $30 or anything its just annoying that the app was completely messing up the numbers in the first place making it so confusing. also it IS weird that it took out a tip when we opted out. BUT we were going to try to tip anyway in the first place if the app was working. this was such an annoying process and it really makes me not want to use the app again or even order from apple bees. DONT WASTE YOUR TIME WITH THIS APP. lol shoulda just called an order in..ChloemangeVersion: 2.2.0

Several problems with appI like Applebees but have several problems with the app. Some are because of VPN, but not all. I had trouble logging in, kept getting “cannot be completed, try again later”. Cannot complete profile, same error. I eventually logged in by trying again and again with different VPN connections. Still unable to fill in birthdate and phone number. Cannot find restaurant locations. The app shows my location but not nearby restaurants. Error is can’t find my location. Turning off VPN fixes this, but I’m not going to turn of VPN just for this. I would be happy to give app five stars if it were not for these issues. This is an update: I have been checking profile in the app every so often. Most of the time phone number and birth date are empty and I get the error “cannot be completed”. Sometimes one or the other is populated, and rarely both fields are populated. So the data is there, somewhere, but most of the time not communicated to the app..AihpcflVersion: 3.58.0

Bad First ExperienceI was traveling on Memorial Day weekend during the COVID-19 crisis, and finding food to eat was a bit challenging. I therefore made it a habit to order from McDonald’s using the restaurant’s app. Doing so had been relatively inexpensive and convenient, and my orders were always efficiently processed. However, I can only take so much fast food, so after I checked in to my hotel in Ukiah, California, I downloaded the Applebee’s app and treated myself to a Bourbon Street Steak with garlic mashed potatoes. I added on a Caesar salad for $2.99. Unfortunately, after picking my order up and returning to my hotel, I discovered my mashed potatoes were missing. I guess my positive experiences ordering online from McDonald’s has led me to believe it is unnecessary to check my orders, especially when they include only a few items. After calling the restaurant and speaking to someone that I believed to be a manager, I was told that they thought the salad was a substitution for the mashed potatoes (even though the app does not offer the salad as a “different side” AND it was listed on the receipt as a charged add-on). The only solution the manager could offer was for me to return to the restaurant and allow him to make it right. He said he was unable to do anything else in my absence, such as credit my card the $2.99 that should not have been charged for the salad if it was just a substitution. Needless to say, I took the loss because I did not want to go to the trouble to return to the restaurant and leave my meal to get cold. Furthermore, doing so on another day would be impossible since I was just passing through Ukiah; my hometown is hundreds of miles away. I’m sure there are other, better online ordering options, even during the current crisis, so I do not foresee using the Applebee’s app to get food anytime soon. I also recommend you consider other options if you plan to use it in Ukiah for yourself..Jayvee1143Version: 3.6.0

Terrible service Lisa D and Manager ThomasWaited an hour, food came out cold, asked for the manager (male) he stated they have a full staff and then proceeded to blame everything on the server which yes she dropped the ball but he being the manager should have made it right and he FAILED 1000% . Then argued with me about how can this be his fault and bad mouth his server. He then gave a discount but then over charged for an item. When brought to his attention he took no ownership of it and walked away after I told him I would just leave a bad review. Then he came back and said if he pays for the whole check and give me free appetizers for the next visit would I not leave the review. He again started to bash his waitress again and I explained to him that yes his waitress dropped the ball but he as the manager dropped a bigger ball. He asked me how I wanted him to handle it so I would not leave the review but I am a firm believer that you can’t fix what you don’t know is broken and this is BROKEN!!!!.Ndr2dndVersion: 4.18.0

Love Applebee’s but not happy with appFirst off, I live Applebee’s. Decided to order a curbside order on my way home so downloaded the app. I finished my order and paid and the app just closed 🤷🏻‍♀️ so I didn’t know if my order went through. No email, no text, nothing on the app showed that my order went through. So, I’m thinking it crashed before it had submitted it. I should have called first, but I just went through order again...it happened again!!! So called the store and sure enough I have 2 orders and they can’t cancel one because I ordered online and it’s already paid for!!! I’m ok with that because I’ll eat it tomorrow. BUT...there should be some type of confirmation to let you know your order was processed...period!!! A text, an email, something on the app...anything! I give it 2 stars because I love Applebee’s and just can’t rate it a 1, but the app definitely needs work!!!.ChrysD21Version: 3.10.0

Step up your game, devsAesthetically, this app is great. Functionality wise? Awful. This app doesn’t acknowledge what hours all locations are open, so if I ever select to place an order, it always says “Closed” and doesn’t let me place an order, no matter what location. I’ve deleted and re-downloaded the app multiple times, and I’ve had to resort to using the actual Applebee's website on my browser to place orders to-go, which is very inconvenient considering that has the tendency to mess up as well. Not to mention the menus are inaccurate... Look, this app has great potential and people obviously seem to be working on it considering the patch notes (despite their vagueness), but as of right now, I recommend the developers to stop focusing on looks and actually get the thing to work... I get that y’all are trying, but you guys are working for a chain that boasts a big name. Please try to back it up and prove that it’s actually worthy to be downloaded. 🤷‍♀️.YourGirlTeesh1006Version: 2.2.2

Spent 50 Minutes Trying To OrderJeez! It’s a good thing I didn’t want the food for several hours. I was trying to use the Free Delivery function and had a great deal of problems with the app not adding order correctly, then it said I didn’t have a valid phone number (which I double checked and it was correct). I tried ordering from several locations and encountered the same problem. So I called one location (closest to my house) and the employee there knew nothing about the app and wasn’t helpful at all. I hung up and tried one more time to place order. It went thru so quick that I didn’t realize at first that it was for pickup. So we will go get it but if you are offering free delivery in this time when people are supposed to stay in (and we are seniors who want to help the restaurants by ordering when we can) then you better make sure your app works right..Jazzylady999Version: 3.3.0

Buggy appLocation I chose is open till 1 a.m. Placed order, but app said it was after hours and would not be processed. I tried again and app told me the order would be ready the next day at 11 AM. I called the restaurant and they said they could have the order ready in 20 minutes so I placed the order using the app. When it asked me for my vehicle I didn’t see the make and model input area was cut off (see below) and I hit submit. The app got hung up saying I needed to enter the info. Fine - but when I did, it wouldn’t accept it. I had to start over again to get past the error message. Also, the display was too large for my rather new phone and parts were cut off and barely showing (car info line, submit button etc). I was lucky I could hit them at all. These are stupid bugs that should be fixed..MKC403Version: 3.33.0

Not for Gift card payment ordersI wasted time filling out an order on the app and to pay I tediously entered my Gift Card number and PIN THREE TIMES before giving up calling! Only to be told you cannot pay on the app with a Gift card 😡😡. Worse, after calling to order for pickup like I wanted, you get a text message saying “ Let's save you some time! To have your Applebee's order ready right as you arrive, click the link below: https://pickup…” which only opens up the app again! Plus the text does not say WHEN to click the link, as in when you leave home or when arriving at pickup? Please add RED BANNER saying “will not work with gift cards” and “ignore text alert about pickups”. PS: the phone message advises ordering on their website, so maybe gift cards will work that way instead, hello mention that too?.JeffotosVersion: 3.51.0

Half baked still needs to improveI am constantly logged in to the app. Went to a local restaurant, wanted to use the app to pay the bill. While it caught the bill, once I entered the payment method information, I got charged and brought back to the main screen, no receipt whatsoever. Nothing in my recent orders even when I paid them 2 minutes prior. I had to ask the waiter for a copy of paid receipt, which defeats the purpose of using the app to pay. Also my prior orders do not show up (while being logged in). Cannot access the menu unless you start the order. Once you start the order in order to see the menu and then order at the table you cannot access the pay from the table option as the app is forcing you to continue your previous order..MeWhoElseBroVersion: 3.32.0

New Version Needs Fixed ASAPThe latest version (late June 2022) is not ready to be released! Buttons are missing to navigate through an order (this issue existed in the previous version as well) and the user has to guess what blank area of the screen to press. The newest version also lost my credit card info so I had to enter the info again and there is no button to save the card info after entering. It’s there, but you can’t see it, so again you have to click blank areas of the screen until it works. This is very poor app development and Applebee’s should do better. Do the executives not try a new version before it’s released? (Hint: they should!) We use the app one or two times each week but it’s almost becoming unusable. Please fix the errors and test the app thoroughly before releasing..DpintheburgVersion: 3.40.0

Could Not Place Order With AppThis review is for the Applebee’s app, not the restaurant itself. I could not place my order through the app, I have used it before but it would not work today when I tried to order. The whole purpose of the app is the convenience & it failed on that! It should not be a problem for a company of this size to have a workable, user friendly app. Also, there needs to be a place to add special instructions on each separate item you order for a variety of different reasons. I’m sure adding the app has increased Applebee’s business at every location they have, put some of the increased revenue back into creating & maintaining a user friendly, workable app! If this is not done, that revenue is going to disappear plus more because of customer’s increasing annoyance & frustration with the entire Applebee’s chain!.JodiP1977Version: 2.2.0

App built with Zero QAThis app looks to be built by a coder who never used it and had Zero QA. After constantly being redirected and forced to-refill in previously entered information it took longer than it should have just to place a takeout order. If your app defaults the order pickup to ASAP don’t force the user to abandon checkout just to pick a time in the future that your app doesn’t even verify until the user is back in the checkout. This forces unnecessary waste in the users time! Probably one of the worst apps I have used to place a food order! Instead of forcing a user to navigate away from checkout, just place the important fields in the checkout or use a pop-up to make changes! This app developer obviously has. zero idea of modern e-commerce standards and flows!.TechfordecadesVersion: 4.34.0

The restaurant doesn't acknowledge the appTLDR- do not use the Applebees app. I ordered food, and when I arrived they claimed to have not received it. I showed them the confirmation email, they still said I didn't order. I was then pretty frustrated, I tried to get my money refunded, they refused, said that I needed to contact the app, but that they will put of my order if I want. As I had no choice because I Didn't want to absorb a $50 bill, I gave in. I then had to set there , this was taking well over an hour. They offered no drink while I waited, I received no apology because they think it's the apps fault. This is bad news, I like Applebees alot, I am a techy person, I know I did everything correctly. Honestly I do not plan on going back to Applebees again, but I do plan on sharing this experience.EddiethreatVersion: 2.2.0

App quits the second you click to open it. Unusable.I downloaded this app to put in a very large order of apps for a group of 20 during a big football game, and also because my local Applebee’s wasn’t answering their phone. After downloading the app, every time I clicked on the icon to open it the app would immediately quit while the splash screen was up. Tried again after restarting phone multiple times and quitting all other running apps to no avail. Their website didn’t even allow me to order online. Sadly, I have to rate this app very poorly as it was unusable. My local Applebee’s also missed out on an $800 takeout dining bill that went to TGI Friday’s instead because Applebees was completely unreachable via phone, app, or internet..The MJPVersion: 2.6.0

App update not much improvementTonight is the first time I used the app since it was updated. First I had to reset my password because it wouldn’t take the one I had on file. The app is not compatible with iPhone’s password saving system, so I can’t save the new password. The one improvement I was hoping to see in the app wasn’t implemented—I don’t understand why the loading of gift cards requires manual entry of numbers instead of being able to scan the card and have it stored in the app. If a business wants my patronage, they should make spending money with them as easy as possible. I don’t feel like that is the goal with this app..Lizajane9293Version: 4.4.0

Terrible, needs patchesMade an account, some reason couldn’t login, have it send email to reset password, says it sends email to reset (it doesn’t), use new email for profile, uses same phone number as last email, says that’s not allowed, retrys, is not allowed to use 2nd email anymore saying email already part of account (it isn’t) try to reset THAT password, can’t, use 3rd email, doesn’t fill in phone, works, resets app eventually, some reason signs out, try’s to sign in with 3rd email, now infinitely loads and doesn’t sign in. Summary: made 3 accounts, can’t login to any of them. Never sends reset password email. App coded by monkeys, not worth the time..MrSirRedVersion: 4.25.0

Please fix this!This app is the most frustrating thing I have ever dealt with. With the last change, it would not let me sign in and then I ask for a password reset, the email never shows up, but yet it won’t let me create a new account because it says the phone number is already in use. I decide to call the store to try and order from there and there’s an automated system that does not let you make any changes or modifications to the order. You asked to talk to a team member and it takes you right back to the automated system. If it wasn’t my elderly father that needed me to order for him, I promise I would never give a cent to Applebee’s..AddjskxjsshyhVersion: 4.1.0

No BBQ ribsI always use to get the bbq ribs but the app will not let me select it because it is no longer offered in there even though they still have it They should put a way to send a message to the staff. They almost always forget all the sides like bbq I pay for. Since they don’t let me pick it as an entree I get it all on the side. So it would be nice instead of calling and waiting for someone to answer they could instead have a way for me to send a message. I always tip over 10 for the car side to go so they shouldn’t forget my stuff. It’s getting really old not having my whole order..Common sense ninjaVersion: 4.11.0

Who programmed thisIts unusable. You go to use a gift card. It keeps removing it. I have input the same gift card countless times now. Why cant i do credit card and gift card? Im .70 cents above the 25 dollar gift card. Cant i pay .70 cents when i get there? Whys paying upon arrival not an option if the app itself wont do combined payment. Why does the app keep removing my gift card from the screen when i go to add my credit card? Shouldn't it just have your stuff there. Even when i hit remember credit card it still removes it The app is slow. Buggy. Reminds me of the app store when the iPhone 1 came out.AugumomVersion: 3.49.1

Ordering issueWhen using the app and choosing the ASAP option when you get to the point where you have to enter your information if it takes too long for you to enter your information and get to payment it won’t let you check out because the time you chose no longer available. If you then go back and choose a different time you then have to enter all of your information again to check out. this is frustrating and dangerous when trying to order while traveling, even when and go traffic.LexluvstwilightOMGVersion: 4.1.0

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