Uber Eats: Food & Groceries Customer Service

Uber Eats: Food & Groceries Positive Reviews

They changed me for a whole order for a cancellation feeI don’t really right reviews, but Uber eats charged me a whole order for canceling my order right away, I placed the order and didn’t realize I had my Work address in there, I tried to find anything I said change address up there there was nothing, so I clicked on help and the only thing that came up was cancel, so I clicked on it, so I can put my home address in there, then I got an email saying I was charged the whole order for canceling, and the restaurant charged me for it, so I contacted the restaurant, and they said they never charged me for anything, they said they never even made the order, they said Uber charged me, Uber said once the merchant accepts the order they charge you, and you can’t get a refund, I canceled that order immediately, I’m not gonna have the food delivered to my job when I’m at home it defeats the purpose, so they stole my money, so I don’t have my money back and I don’t have the food I ordered, every time you request to speak to a manager or supervisor nobody somebody’s always gonna call you back. I’ve been waiting two hours for a manager to call me back. You charge extra for the food. More than a restaurant you’ll charge delivery fees, and tips, then you’ll charge a whole order for cancellation it’s outrageous, for that mess in trouble I might as well go and get my own food, or go through DoorDash that gives you an option to change your address Uber eats don’t have to worry about me ever again..DimeeyezVersion: 6.259.10000

Worst Customer Experience of My LifeDue to work circumstances I was at a hotel with no food options nearby. I am in a foreign country, with nothing in walking distance, no money for both food and a taxi. I dont have enough food packed in my lunchbox for the whole trip, so I have no other options but to Uber Eats. I put an order in for the cheapest food I can find (Churches). My card was not accepted. I tried several times before realizing it was my bank putting a fraud alert because they havent changed my status to always traveling. I called and got that sorted. Then tried to add my payment method back. The app not said there was an error multiple times. I reached out to customer support who told me that their policy has a daily verification limit that if reached you cannot add payment methods. My apple pay and Paypal options were not being allowed to connect to the app either… at this point I have been dealing with this for hours, painfully starving, nauseated, and it was about to affect the work trip I was on because I was getting very ill from having no food. The customer service rep proceeded to say sorry but there is nothing they can do. No exceptions. This is a big flaw in Uber Eats policy that they have no way to verify users for instances like this. I deleted the app and will never use it again because even if I am gracious about this one extreme circumstance that they failed me on, I will never forget how they didn’t help me when I needed the help most..Irod0429Version: 6.118.10002

Tried to fixed my own problem, but instead got punished for it - thieves.So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved..IDK JonnyVersion: 1.148.10002

This app is utterly garbage.I’m only giving this app 5 stars so people can read my review. For starters I use this app a lot while at work and it seems like there is always a problem ordering food. I ordered food at 7:45, it’s 8:57 now and i still don’t even have a driver assigned to my order. I can’t cancel because I’ll get charged $20. I wish I could post the screenshots of the chat. I stopped using door dash because every delivery driver just takes your food. For example I ordered an All-In bundle from Wingstop, it included 20 boneless wings, 6 tenders and a large fry. I didn’t get my large fry and when I tried to get a refund the “Uber Eats support team” (if that’s what you want to call them) told me I wasn’t eligible for a refund. It was $7 for the fries but the fact I can’t get a refund for something I didn’t even get is beyond ridiculous. Don’t let me get started on the actual people that you can talk to. They give you the wrap around for something, when at the start of the conversation they could solve the problem right then and there. At this point I’m going back to picking my food up. Between delivery drivers stealing my food, my food being an hour late and being cold ( you also can’t get a refund if your food is cold because they have “insulated bags”), and not getting refunds for items I never received in the first place. Don’t waste your time on an app that doesn’t even have an actual person in the United States to talk to. Something has to give with these food apps. Please don’t waste your time on this app, they are scam artists..KehindaVersion: 6.210.10001

Use anything but this appOnly gave these stars on the off chance this review is seen. I’ve been using Uber for YEARS, and UberEats for a few years as well too. Hands down the WORST support out of most delivery services. Support agents will just straight up disconnect when they don’t know how to do their job OR they’ll just bump you to email support so you have to wait. It claims the wait will be 6 to 12 hours, but we all know/have experienced the reality that its normally the next day if your lucky before you hear back. When you do hear back the response isn’t very surprising just another incompetent flop sitting on their couch who isn’t going to help you. I have decided I’ll be canceling my subscription before the next pay date because today I was missing not only a drink but my meal was wrong, told support and got their generic “we aren’t gonna fix OUR mistake or give your money back” screen so i contacted support. Let them know i have proof of the missing items and meal mess up and was told they wont refund it. I reconnected to a new agent and asked if disputing the purchase when i had proof of their mess up would affect my account and got sent to the email support as I FIGURED😂🤡 Went ahead and disputed it anyway i couldn’t care any less about my account with Uber. DoorDash is better and i have no idea why i ever switched😂 Made sure to attach the photos of missing/messed up food + the screenshots of Uber support blatantly saying they wouldn’t refund it.😂🤡 y’all have been told for years how crappy your support is and nothing has changed..ThemagreviewVersion: 6.205.10000

The best app everWhen I review a food delivery app like Uber Eats, I focus on the parts that matter most to everyday users and I describe them in a clear and honest way so people know what they will get before they download it, and with Uber Eats I highlight how easy it is to open the app, search for food, and place an order in just a few taps, I explain how the interface feels smooth and organized, with menus that load fast and clear photos that help you choose your meal without confusion, I point out the real time tracking feature which shows exactly where your driver is and how long your food will take, which builds trust and reduces uncertainty, I also talk about the variety of restaurants available, from fast food to local spots, which makes it useful whether you want something quick or something more specific, I include details about delivery times and accuracy based on my own orders, since people care about reliability more than anything, and I mention customer support and how issues are handled, since that often decides whether someone keeps using an app or deletes it, I keep the tone direct and useful, I avoid exaggeration, and I give specific examples so the reader feels like they are getting real insight instead of marketing language, and by doing this I help potential users feel confident that Uber Eats is simple to use, dependable, and worth trying for their next meal..Fredykaka2456666999Version: 6.315.10000

Refund when using a store (not a restaurant)I recently ordered from a store, not a restaurant, and had to cancel my order immediately bc I had made an error. It was literally two seconds when I realized my error. Uber Eats would not refund me “out of fairness to the STORE.” I understand if it was a restaurant who was cooking and preparing food (even though it was again…two seconds later. If it was a restaurant, they definitely didn’t start cooking anything two seconds in but I won’t go into that 🙄) There should be an allotted amount of time where the customer is allowed to cancel and not get penalized…ESPECIALLY for a store where the merchant can just put it back on the shelf. Also, when I contacted the help chat, I asked if they can put the original order through beings I am now paying for it. I was told that I have to reorder it through the app and pay for it twice. With all this technology today, there isn’t a way to fix this issue? And the chat is not helpful at all bc it’s easy to just blow off the customer. Maybe having a customer service phone number and speaking to a representative would be better to take care of these problems? This is the second bad experience I’ve had with the chat. Well, I contacted the merchant and they were so helpful. They are holding what I ordered for when I can go and pick it up. They told me that they were trying to cancel my order on Uber Eats as well and they couldn’t do it on their end either. So they helped me out and I appreciate them to the fullest. I will be cancelling my account with Uber Eats and using another app in the future..Not an Uber fan anymoreVersion: 6.208.10000

Complaint sent to UbereatsMy problem with this is two-fold. First: I tried to order during the allotted 2 minute window to get the free delivery because someone was ordering at the same time I was. I had difficulty finding an item on the menu and my time ran out so I had to pay the delivery fee. Two minutes is not enough time. Second: Once my order was complete the driver who accepted the delivery was just dropping off a previous delivery at my apartment complex. The place I ordered from is right up the street from where I live and is less than a mile away. So I’m thinking well I missed the free delivery window but at least it will get here quick. To my surprise I watched the driver on the Ubereats app leave my complex and pick up my order. He then proceeded to 2 other restaurants heading away from my direction. He then dropped off the other two orders before coming back to drop off my order which was closest to his origin point. He was approximately 30 minutes late from the original delivery time. When I received my food it was just barely warm. I had to take the food out of the Styrofoam containers and reheat it in the microwave. I will not be using your app again. This is the second bad experience I have had using the service. I did not issue a complaint the first time and I learned my lesson (don’t be lazy). I know my money is nothing in the grand scheme of things but thanks to these 2 bad experiences your service has lost me as a customer and I get to keep my money. 2020 is about changes. Happy New Decade!.Muad'd!bVersion: 1.218.10009

Wow wow wow wowI cannot believe what just happened, Uber eats randomly charged me a 30$ “authorization fee” (this” fee” was only labeled after hours trying to get someone to help me), right as I was placing my order- so when I agreed to it I was under the impression I was saying okay to my order being placed. I was placing an order around the same price, slightly higher than this “fee”, which at the time I assumed it was the discount being applied like the button I clicked on, said would be applied. It goes through, and when I go to check my orders eta- no such record of the order has been placed but the money sure has been taken out of my account! Customer service pretended to check on my order then claimed they were transferring me to someone with more resources than they currently had, and ended the chat with me. No transfer was made, no contact was attempted. So I go through the process again- this time I am told to check my email. All the while I am out the amount of my order and no order has been placed and no one is offering me any type of solution. I check my email and about an hour later I get the explanation that this is an authorization fee that will be released in 3-10 days. It would have been better if they just said, “we’re sorry we messed up”, vs. the ridiculous explanation I was given. I’m sure it’s for legal reasons, but I feel like I was politely robbed..KRISTINACattonVersion: 6.137.10001

DONE WITH UBER EATSI will never order from Uber eats again, nor will I recommend it to anyone I know. It’s a waste of money. They lack customer service skills and the drivers aren’t credible. I experienced theft twice in one night. The first driver said they delivered the food when they didn’t. The second driver only delivered one out of two of my orders. All Uber eats offers to do is refund your money in 3 business days. In the end, you’re left to pay a booking fee, dying of starvation and frustrated. They think refunding the money is simply satisfactory and it’s just not. There is no reprimanding of the driver outside of potentially a lowered driver/delivery rating. We don’t get to choose who delivers the food, so ratings really don’t matter. So every time you order from Uber, there will be a risk to have stolen food and money. Honestly, if you’re hungry, just sign up to drive Uber eats, accept an order, steal the food and eat it. That’s what Uber allows. It’s really unfortunate. I would recommend GRUB HUB or ordering straight from the restaurant you’re ordering from. PLEASE pick it up yourself or use the restaurant’s delivery driver. Uber eats is unprofessional, not credible, and a waste of time and money. I don’t care if I have to starve, I don’t use their service again. They offer nothing for your inconvenience. They’re just a rip off. They still make money off of the booking fee regardless, so they could care less about what happens to your food or the driver who stole it..Paige9212Version: 1.165.10000

Worst service everI order food from a restaurant that I love and order from all the time my delivery time was 30-40 mins I ordered exactly 40 mins before my lunch since that is when I went on to check delivery time my original delivery time was 5 mins before my actual lunch which I thought ok cool the worst it’ll be a little late go on lunch and am waiting for my food when all of a sudden I receive a text from Uber saying they were having trouble finding a driver so my order is slightly delayed I think ok no problem wait another 5 minutes and look at the app which is telling me that my new delivery time is an entire hour later And climbing ever 2 minutes since I am already on my lunch I am now forced to go eat somewhere else I call member services to cancel my order and am told I don’t know what I’m saying as I am well into my delivery time and if I cancel I have to pay I ask for a supervisor wait 10 minutes and the rep comes back and tells me I can’t speak to a supervisor as there is no one there, but still asked me if I wanted to cancel the order and still be charged. I cancelled it because I work and I can’t just leave to go get food I’m not gonna eat if Uber does not refund my money I am filing a complaint again the company and filing fraud with my bank this is wrong and it is unfair that I have to sit here and waste time writing a review when it could have been a simple resolve. I work in a call center I know there is always a supervisor or a higher up and their blatant disregard is baffling and disrespectful I am very disappointed and will never use this service again.Sugafree23Version: 1.144.10001

Worst ExperienceYesterday, I placed an order at 11:55pm and did not receive it until 1:15 am. I continuously tracked the order and there was no movement. I could not call my driver so I called customer service. When I made my first call I was told the first driver never picked up the order and a new driver was given the order. By the time my food arrived it was ice cold and basically inedible. I called and was told that I was only entitled to $5 credit and that there was not a single person I could escalate my complaint to. I waited over an hour for inedible food. I think I am entitled to a full refund of the $24 and change. I do a lot of business with Uber (both in cars and Uber eats). I am likely going to cancel both accounts if there is not a further resolution to this issue. I don’t think it makes sense for a company to lose thousands of dollars in business over a $24 refund which I am even willing to take as a credit to Uber eats. If there is no further resolution I will use only Lyft and yellow cabs and use the other delivery services available to me here in New York City. It seems silly for your company to throw away a loyal customer over $19 and a mistake made by one of your drivers. I also feel that the fact everyone I spoke to told me the company was only able to other a $5 credit as opposed to a credit for my full order and that there was no other person to speak to cannot possibly be true. I am furious and disappointed that a company I have done so much business with is willing to lose me as a customer over $19..MjcaccioVersion: 1.218.10009

Horrible customer service beware no accountability !!Horrible experience tried to cancel order after almost an hour of showing no change in status while communicating order to restaurant (order processing) called restaurant they advised that my order had been sitting on counter for nearly 40 minutes I then advised where I am located which is another 20 min away. -Restaurant advised to call Uber and cancel order. Subject to calling Uber eats they refused up and down for nearly an hour to cancel order. They first advised that u can’t complain about the food until the food arrives then they Advised that when the food arrived to call back and complain. Then after food arrives they say too late u should have cancelled order but if you did you were still going to be billed for the food. So in short they make no effort to rectify the situation and wish to absolve themselves of any liability regardless of your cruddy experience even though they are in the fault. Restaurant advised on the phone that their software shows that they were waiting for a driver to be assigned. Then the driver who delivered advised that there was no one In the area. Be warned peeps. Also I’m in located in the Portland Metro market which is foodie central if you can’t get it right here then u shouldn’t be in the biz. All you had to do u Uber eats was make it right but all u wanted to do was jam corporate guideline Philippine call center nonsense bs up my ying yang. Goodbye Uber hello Lyft. Make me believe in you again or suffer loss of future biz.ZidonbewanVersion: 1.195.10003

I enjoyThe app has really gone back to improving! There’s soooo many places to try out just like when I first started using it! Now the only issue is I noticed like 2 updates ago you had it do the prices reflect distance so things close were free or 1.99 and now those options are up either to 4.99 or 3.99 and I wish you could go back to fixing that however I love allll the great options! (old version) I had to edit my review I use to love this app especially on Fridays or when no one wanted to cook but now all of my favorite restaurants are gone and I only have slim pickings and there's nothing I see to order smh you lost a customer with a large family who was spending money .... the point was to be able to access restaurants you normally couldn't and now there is nothing good in my area to order ... I can order regular stuff without this app that's in my "neighborhood" that's free delivery so this app becomes worthless to me! Please do better! (Older review) I enjoy this app it is so convenient! I would like to be able to see other people's reviews on the restaurant and their experience before I place an order because then I am back and forth with google trying to read reviews and see where they are address wise I just like to know where I'm ordering from. Other than that I have had good experience oh yes and sometimes there are restaurants listed that are never opened what's the point they should be removed because it gets people's hopes up. Overall easy app with some good food choices!.YelloSparklezVersion: 1.159.10002

The worst of the worstYou know something is really bad when you can’t get any help. multiple times on this platform I have been disappointed. Orders taking multiple multiple hours to be delivered. You can try to talk to an agent or a customer service rep and there’s nothing they can do to help. Multiple times I’ve had family members hungry, waiting for their food and their only solution was to offer an order cancellation with a five dollar coupon. This is unacceptable. Multiple times my driver had multiple stops and took hours to move from one location to another. when you speak to a customer service rep. And ask them to contact the driver and ask them if everything‘s OK what is going on and see if they can switch the driver. They respond, there is nothing that they can do. For me this is a serious concern to my health, my life and my families life, if a person I don’t know who has my food is taking multiple hours to arrive at location I feel like it should be Uber eats’ priority to figure out what is going on with that food. It has not been. There has been multiple times with my food had never arrived after hours, and hours of waiting to the point where the driver had picked up my food and canceled the order himself.. What was Uber eats a solution a five dollar coupon after four hours of no food item. I explain to them. I am an Uber one member and that this is unacceptable customer service, and they said that there was nothing they can do so I canceled my service. This will be the last time I order from Uber eats thank you for nothing! I advice no one sign up for their service until they put their customers first like door dash!.FustradedPayingCustomerVersion: 6.183.10003

Going back to door dashIt all started when I ordered two things from Starbucks and I waited for my driver to come to my house and when they did, they told me that they didn’t have my order even though it was the exact location and that they gave me a gift card with four dollars on it I reported the issue on the app and I ended up getting my money back from the Starbucks order and they put it in Uber cash. After that I wanted to use the Uber cash on McDonald’s I’ll put my order in and went through four different drivers. The last driver contacted me and told me that the McDonald’s worker said that the food that I ordered was discontinued and that I should cancel. I looked up how to cancel the order and they said that I would still have to pay a fee so since I didn’t want that, I’ll try to reach out to one of the agents. The agent said that it’s part of the policy and that since the McDonald’s already excepted the order I wouldn’t be able to get my money back. I should be able to get my money back when they messed up on my order, and the drivers should have told me before hand before leaving and switching to another driver. It’s not like they tell you on the app if the food is discontinued or not if it’s discontinued, it shouldn’t be on the app. Long story short I’m never using this app again and I don’t think you should either..YcdlmVersion: 6.165.10001

Trash AppUber has tried me for the last time. Last night I order from the horrible Taco Bell first I waited 1hr and 30min and every time I’m 5min closer to the time it’s suppose to come they add 5 more. I order 2 deluxe boxes and 12 pack cinnamon delights didn’t receive any of it the only thing I received is the drinks and the chips and cheese and an incorrect nachos Doritos taco with nothing but cheese !!!! NO MEAT !!!!!!! And 2 soft tacos with meat and a over load of sour cream. I contacted Uber support first of all they will not let you call they have these robots with names contact you they told me I can’t get a refund because I’ve requested refunds already UMMMM yeah because y’all never get nothing right so we have a limit of refunds ? I’ve been using this app since 2017 I have spent over $600 on UBER EATS !!! They claim the work on contacting restaurants but actually don’t because why am I experiencing the same thing over and over but this time it’s an Taco Bell in Georgia not Florida so I am traveling and using the app I feel I should get a free meal or a refund or something or I’m have y’all band me because I’m keep reporting this my foot was 42$ and I had to order something else which came up to $38 so some has to give. They have the audacity to text me I’m not getting a refund excuse me !!!! They know what they doing give me my money back or a free meal or something I sent y’all proof what else can I do ? Y’all are getting over on people and texting them about. Anyways several other people in my family will be writing reviews as well so yeah we bout to blow up y’all reviews y’all tried it.BaldianaaaaVersion: 6.79.10004

Hit or missAlot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip..Wd annoyedVersion: 6.62.10004

Problematic distance calculatorAs a frequent user of the Uber Eats app in the Portland and Vancouver areas, I’ve encountered a significant issue that I believe needs to be addressed. The app’s method of calculating distances between customers and restaurants is highly inaccurate, which has a ripple effect on all parties involved. When searching for restaurants, the app often suggests that the closest option is merely 3 miles away. However, this calculation is based on a straight-line distance and fails to consider the actual road network. Given the large Columbia River that separates Portland, OR, and Vancouver, WA, and the fact that there are only two bridges spanning many miles to connect these areas, the real-world distance can be much greater. For example, a restaurant that appears to be 3 miles away in the app can actually be 20 miles away by road due to the necessity of crossing a bridge. This not only leads to longer wait times for customers but also affects drivers who have to cover more ground than anticipated, which can impact their earnings and efficiency. Restaurants, too, suffer from this discrepancy as potential customers might be deterred by the misleading information about proximity. This issue has been a consistent problem and creates frustration for everyone using the app. It’s crucial for Uber Eats to update their distance algorithm to reflect the true driving distance, taking into account the geographical barriers that are a reality for many cities like ours..DontSayThatDadVersion: 6.223.10001

Quickly decreasing in quality of service, especially for the cost of a premium membership.I have been using Uber Eats for 3 years now, and in the past I had nothing but good things to say. Uber Eats used to be a quick and convenient way to get food delivered, but as time went on the quality of the app and service decreased exponentially. Delivery times have increased, the quality of my food has decreased, and the customer support is abysmal. I have paid for the premium Uber Eats service Uber One on and off for the 3 years I’ve used the app, and it used to be very worth the price for how often I ordered food. Now I rarely save on my orders due to minimum costs needing to be met. My orders consistently take longer than in the past, and are more often than not incorrect, which leads to me attempting to use Uber Eats’ customer service features. To save on number of requests, the customer service will often automatically issue a partial refund if requested due to an incorrect order. The problem with this is the partial refund often doesn’t cover the cost of the missing item, and with delivery fees and tips provides even less of a benefit. For example, if you order a large sandwich and receive a small, the partial refund may cover the cost to upgrade to a large, but the amount of missing sandwich is worth more than the upgrade charge. The refund ends up being 5% of the order when 50% of my food is missing or inedible. Overall I do not recommend this app to anyone looking for convenience or cheap delivery, any of the competitors do the same thing better..DjVinylmonVersion: 6.194.10005

SupportI had selected a “previously ordered” item with all my saved modifications which included no bacon, which I don’t eat pork so this was important and added it to my cart. I have done this many times even from this specific restaurant and it always adds/saves my modifications… which is the point of that feature? Unless I’m stupid. I received my food with tons of bacon crumbles in it making it inedible. I reviewed my order and saw that it wiped my modifications and I went through the steps as though I was adding the previously ordered item again, and looked and the modifications were removed. EVEN THOUGH IT SHOWS THEM IN THE PREVIOUSLY ORDERED ITEM BOX. I reached out to support as I waited 40 minutes for food that I now couldn’t eat. Oswaldo, from support, blamed me and said that I should always call the store to ensure they can do my modifications… which they clearly have before? The “previously ordered” feature is not theirs it’s the Uber Eats App UI. Oswaldo was so dismissive and not understanding so disappointing. I asked him to send me the survey which I never received. So here is my review of a super upsetting situation. Work on the UI to ensure that feature works!!!! Or delete that feature. And train your support staff to not blame the user and the store when your feature doesn’t work.Jayturn135Version: 6.313.10000

Coupon would not applyUpdate - I did receive coupon amount so have raised my rating to 3. Would give a higher rating but the app and process still has problems. The latest response that gave me a credit (thanks) told me call next time I have a problem. That is exactly what caused my problem. If you try to cancel because there is a problem with the order it give you another screen with option to cancel or call support. If you call support and they cannot help (as I indicated below) then you are too late to cancel because the order is in process. I saw that I am not the only person who has complained about this problem. Between the programming “help” glitch and “help” not being able to help, the system still needs improvement. Only by giving the app rating a “1” did I get good response. Uber Eats app and process should not work this way. ———————— first note below ——————— I tried 3 times to get coupon to apply. It did not apply and I lost out. In the past when using a credit it no appear until after so I thought would still work. It did not. After talking to “Help” by phone they could not help. So I looked at the online “Help” section (which you should not have to do if the app is intuitive) and I had applied the coupon correctly. The only issue was it did not subtract from the total. So, because the app did not work correctly I lost out. Uber telephone “help” did not help (2 separate phone calls) and online “help” did not help. Bottomline - app did not work, help did not work = lost money..Akn_reviewVersion: 1.185.10002

Wish Support Were More HelpfulI use Uber Eats a lot. Normally my experience is overall good, but every now and then there’s a problem, usually with delivery drivers not following my instructions. Often when I order something it’s because I’m too busy to cook. And I’m those cases I’m usually too busy to be looking at my phone to track my order or answering it when someone calls or texts. So I leave the delivery drivers instructions to knock on my door when they arrive so I know my food is there and it doesn’t sit outside for a long time. Often they miss that part. Sometimes, though, there’s an issue with how long the order takes, even when I have paid a little extra for priority delivery. And if the delivery driver makes it just barely within the “latest delivery” window, even if they’re cutting it close, support won’t do anything, not even refund the priority delivery fee. For example, I had a recent order that with standard delivery would take 35-45 minutes, but I paid for priority delivery so the delivery time changed to 25-35 minutes instead. It actually took almost an hour, but since that was just a couple minutes within the “latest delivery” time, Support wouldn’t do anything. If that kind of thing happens when I’m at work where I only get an hour break to eat lunch and can only eat on my break in the break room, I may not get to eat. I’m not trying to get the whole meal refunded or anything, and I get that sometimes things happen, it’s just frustrating that even when you pay a little extra for faster delivery, if it takes longer than expected, you can’t get that back..RedPhoenix13Version: 6.94.10000

Never order delivery for a specific time!I’ve ordered through UberEats before and have not had any major issues with deliveries. However, the two times that I’ve ordered with specific delivery times requested, there has always been an issue. No exceptions. The first time which was several months back, my order was over an hour late and the restaurant actually sent their own driver to deliver, but yet I’m sure Uber charged the restaurant for this. Unacceptable. The second time was yesterday, the restaurantI ordered from called me three times letting me know that the food was ready but no Uber driver had come by to pick up. It is impossible to get a hold of any customer support via chat on the Uber app. Impossible and very unproductive. I could not cancel the order because the restaurant had already worked on it, and I could not reach someone via chat. Long story short I will say they ended up refunding my order because I sent several messages very upset. My food was actually picked up and delivered three hours late, cold. It was not the restaurant’s fault it was UberEats support and the inability to contact someone in an efficient manner as soon as a problem arises. This is my reason of giving them one star because the app has no good way of contacting someone fir help..Paprika11Version: 1.264.10006

YOU WILL BE TREATED AS A THEIFI get it, people false report all the time just to get their money back, but when you treat honest customers as thieves then how do you expect people to want to return to this app? I always submit photos of incorrect items, but with these last two incidents, the first one y’all didn’t want to refund me cause of policy? Then when I asked the agent to go into specifics or to send a link to me on what policy I violated they immediately end the conversation. I let that one slide cause it wasn’t worth the headache but for this second incident I received someone else’s order, I sent in a picture showing the order and name on the order ticket, and guess what ? I’m ineligible for a refund. How can y’all expect to keep customers when you refuse to pay out for your mistakes, I sent UNDENIABLE proof and have been treated as if I put in a false claim, it’s been nearly 24hrs since I sent in my first support ticket since they won’t let me have a direct agent anymore and yet guess what? No response. It would take only two seconds for someone to look and see the name on the order ticket is wrong. If you don’t want me as a customer just say it cause that’s what it feels like having to go through hoops just to get a refund on incorrect orders or incorrect items.Do better yall leechesVersion: 6.234.10005

Very unprofessional serviceI have ordered many times using Uber Eats and most of the time there was both wrong but the times I have made orders that were wrong were horribly wrong. My orders were delivered to whoever they went to without verifying that the person who received the order was the correct person. The order was for over $100 and I was given excuses that the delivery person said they delivered my order. This went on for almost an hour before I was finally offered a refund. This was after being told that they would not give me a refund because the order had been delivered. I am not sure what nonsense Uber Eats is trying to pull but if you have a customer saying that they did not receive their order and you continue to tell them that is was even if it was delivered to the wrong person then there is a problem. I asked to just have the order re-delivered but was told that was not possible because it had already been delivered. I about came unglued. This is absolutely the worst place to order from. The last time something went wrong I had one of their drivers calling me names because he got lost and wouldn’t calm down so I could find him and he decided to leave my food on the stairs of a busy hospital. Be careful ordering from them and try and meet your drivers instead of having them come to you. If they deliver your food to the wrong person you may not get your money back or your order. They tell you to reorder but you will have to pay again. I deleted the app and will never use them again. Neither will anybody that I work with in this busy hospital. I hope the people that run Uber Eats realize that they have lost a great deal of revenue..KirkRNVersion: 1.180.10001

HORRIBLEI ONLY OUT 5 STARS SO PEOPLE WOULD SEE THIS! DONT USE UBER JUST USE DOORDASH Uber eats does NOT care about customers or customer service. I had a simple email come about getting $25 free Uber credits to use on an order. So I used it, and it went through. Some time later the credits were still on my account and I assumed okay Maybe there’s a glitch, maybe I got more. But I had credits, used them for another order, it went through. The next day my card was charged full amount for the first order ($30). I didn’t even have money on my card at the time so my account when negative -$30. I spent DAYS reaching out to customer support being told so many different things, some even tried telling me I didn’t reach out soon enough so they can’t do anything or my friends/family might’ve used my account. Finally after 6 days a girl explained that Uber credits don’t update until some time after order is delivered. No one said that, I didn’t know, and that’s honestly such a terrible system to have. I tried so hard to just get my $30 back because I shouldn’t have been charged if I didn’t have credits to use anymore and I didn’t have money on my card. I asked for a refund or at least some credits to compensate for my negative account. They said it’s out of their policy and can’t do anything and ended the chat. So I have to pay $30 to set my account back to 0 before I get fined and i’m never using Uber eats again. If you have ANY problem using Doordash, they refund you immediately, and you don’t even talk to a real agent for support you just fill out a few preselected questions with answers and in an hour or so you’ll have credits or a full refund. Uber does care about their customers at all just use Doordash..CheyOlivVersion: 6.201.10001

Poor Customer ServiceThere is food missing from my orders as often as there is not and sometimes the food is SUPER late, with no real apology. If I was ordering for myself, I would be annoyed but it would be fine. However, I have 2 small children and it’s really hard to tell a child that they’re not getting the cookie that they wanted or their food is going to be over an hour late and have them be very understanding. If it had happened once I wouldn’t be writing this review. This is an ongoing issue with this service and I’ve never had this problem with another delivery company. UPDATE: While I appreciate that the developer took time to respond, I feel like they kind of missed the point. I got refunded each time something was missing. It’s the fact that it happens so often and all they do is give you back the $1.50 or bring the food SUPER late or whatever it is without making any real changes to prevent it from happening again. The $1.50 doesn’t make my kids feel any better about not having their cookie twice in a row, or their juice like 4 times. Even my kids know Uber Eats is unreliable... which means they need to be doing more to work on making changes. UPDATE #2: I waited an hour and my food never arrived and all UberEats did is give me my money back. No offer to bring me the food I wanted. No offer of free delivery. Nothing. Customer service is VERY POOR. It felt like I was talking to a machine named Mark. I would recommend using another delivery service if you want someone reliable because this app certainly is not that..ATXMomofTwoVersion: 1.206.10002

Looks like I’ve been one of the lucky onesI rarely ever write reviews for anything. I’ve been using UberEats for about 8 months now and have been happy with it for the most part. I recently moved to a different city and luckily service has continued to be the same. I’ve ordered well over a dozen times in the past 8 months and today’s order was the first time anything was incorrect and it was something simple. In the special instructions I asked for no avocado on top of my daughters omelette, but it was still put on. Luckily it was super easy to fix and wasn’t a big deal. All the other special instructions were followed correctly. All the drivers have been very friendly and professional. Also only had one time when the delivery took way longer than it should have, initial estimated delivery time was 40minutes but it took nearly and hour and a half cause it took forever for a driver to pick it up. I think having only those 2 minor complaints when I’ve used it at least 2x a month for 8 months now is actually pretty good. Where they lost a star is that for some reason no matter what day of the week or time of day or restaurant I order from it always says that it’s extra busy and so they charge more for the delivery fee and they don’t even bring it to my door, I (my husband actually) has to go outside and get it from the drivers car. If I’m gonna pay extra for delivery then it should be delivered to my door. After reading so many of the other reviews I see that we’ve managed to be very lucky and I’m really surprised at the amount of negative reviews and bad experiences. Hope mine continues to be positive..T.estrellaVersion: 1.130.10000

Do Not DownloadI have order several times on Ubereats but this incident that just occurred made me completely drop that app and switch to DoorDash. Once I placed an order for Wendy’s which I had simply order a salad and a potato. Said it would be ready at 11:50pm. It’s passed 12:20 now with my order still being “prepared” and latest 1:20 mind you I ordered this at 11pm. The app was lagging and had stated that my order was “finishing up” with no delivery driver on site. I went to contact customer service through the app because that’s what options the app gives me. So as I go to chat a system first appears before a human customer service rep can “text” not call but “text” you to help. Anyways, as I was going through the questions the answer options the system gives me then asks if I would like to cancel. The problem was that the options to cancel or not to cancel were so close together that my finger accidentally pressed the “cancel” option. I panicked as I tried to someone tell the machine to cancel that cancel🥲. Working 5 seconds the system canceled my order that was looking forward. I tried to talk to two customer service representatives to help me with that as I wasn’t trying to cancel in the first place. I simply just wanted to know if there was an Uber driver nearby as it was stating. I was charged for it with no refund and just a nice warning. Really disappointed in the amount of money I’ve spend on this app and the crappiest rewards they can ever offer. I’ve been a constant customer but that “policy” needs to be revalued more closely because they will take your money without remorse. I was left with no food and a hungry stomach and less money in my wallet. Don’t waste your time..WhateverkindanameVersion: 6.59.10001

Unsatisfied with Customer Service and DriversUsed app since 2021, never unsatisfied before. My first and last use was in NYC. Driver with name Ahmet was supposed to deliver two orders one from a restaurant and one from a convenience store. The driver only personally delivered first one with restaurant items and never gave us the second order. When we return to the hotel room he texts that I forgot the second order as if he delivered it. I asked him to leave with lobby personnel and when I get to the lobby he never left it. So I immediately texted again and he never answered. I started a refund process but the driver said he gave me everything and that I didn’t pickup or answer. So Customer Service without checking with me decided to believe him and didn’t refund. Not even the tip. My only option was to rate poorly the driver which I had already completed. I was very disappointed because they chose to believe without proof of delivery just his word and who knows a false picture at any other hotel lobby. They should confirm with customer before paying drivers for the product delivery and tips. I lost my money and will never use again. There many other more responsible delivery apps which have cheaper fees and better results. Never use Uber Eats NYC driver Ahmet..Me LinaVersion: 6.312.10000

Nice when it worksThe tracking system and the variety of restaurants is very good. The issues arise when you experience a problem. Customer service is NEVER helpful and always blames you for an issue. I got charged double when my app crashed and the order disappeared. I called customer service and was told to replace the order as it never appeared. Well this advice was totally incorrect. The app upon crashing had automatically canceled the order. I found out right before receiving the new order I was advised to place that I had been charged for both. The agent at ubereats said she could not handle this issue and that I had to talk to a supervisor or send an email within the app. She refused to transfer me to a supervisor. I called back and got another rep who also could not help but told me a supervisor would call. That never happened. The first few times I emailed, a stock answer indicating my email was not read was sent back. I called the credit card company who stepped in and agreed I was not at fault. They refunded the money and Uber froze my app for non payment. I sent a pdf copy of the credit card letter to Uber and again it was not read and a stock answer applied. Now Months later, my girlfriend paid the 26$ charge without my knowledge so she could use the app again. The sad thing is that the next order she placed was never delivered. The driver claimed to have called yet phone records show no call. She called Uber immediately and they apologized for the inconvenience but refused to help and charged her anyway. So all in all nice app from an unhelpful and crooked company. USE WITH GREAT CAUTION AND BE PREPARED FOR BOGUS CHARGES!.The phantom racerVersion: 1.172.10001

Once & Awhile - A bad customerI have liked Uber Eats thus far in both my experience with them driving customers deliveries to them, dealing with the restaurants and companies involved. Sometimes the AI is the issue causing bad navigation through all processes involved, and is typically on a constant upgrade and R&D which helps maintain satisfacción for all parties involved. But on this case I had a customer report that his food was never delivered. He made an order through Uber Eats App and then text me over the Uber Eats Customer-Drover portal. He said can you please cancel the order I’m going to pick it up myself. I told him I still needed to verify the order was picked up from the restaurant that I would be happy to meet him there or he could cancel the order himself from his app because I wasn’t allowed to do that without being marked for it. He chose to remain respóndeles to me while driving so I maintained route to restaurant, verified order had been picked up by customer and then proceeded to the drop of spot where I hoped to obtain the customers PIN, he continued to ignore my messages and calls. In respect of customer privacy I sat in wait at the location for the 8 minutes that is deemed allowed by Uber for customer non-responders. At the end of 8 minutes we are allowed to cancel the order with regard to our efforts without being docked or marked. In this case I just lead to hope that customers will respect the humans that working behind the apps they are using and that drivers will remain with regard to customer service in their interactions for sake of my job. Thanks Uber for allowing the customer to report discrepancies and not docking me per your policies..KaraneesVersion: 6.213.10001

Borderline scam artistsI have been an Uber customer for 7-8 years now. Am an Uber one member for years now also. Am always grateful and appreciative and share the same. Until a couple weeks ago when my order was processed without proper promo. So I cancelled the order right away and then processed a 2nd order with the exact same items just with promo also being included properly. Uber then allowed the restaurant to charge me for 2 orders, stating they had started my first and had lost the food from it which was totally nonsense from the beginning. I figured given my thousands of Uber trips and maybe close to 1000 Uber eats orders that I have placed and never once had complained for no reason and this case is even clearer seeing as I ordered exact same items maybe 2-3 mins later and had no problem paying for them. Went thru Uber support and was actually told by Uber employee that I was going to be credited for first bogus charge. Then few minutes later I receive a separate message that stated that NO they were not going to make this right and that I have no recourse. Meanwhile like I said thousands of Uber rides and a 4.9 star gold member and this is way I have been treated. Uber is total disappointment and should be ashamed of themselves..JimmyMc81Version: 6.137.10001

Terrible experience over the last 2 yearsI have been a Uber one member for a year and Uber eats free for a year. And I can say that they just let anyone become drivers without looking through things first. When I would get a order they always manage to give me the worst drivers that give me some other persons food or they just don’t know to review with the restaurant to make sure everything is in the bag. And not only that I have had reasonable complaints where support has given me my refunds and other customer support. But if you make too many reasonable complaints the company will open up multiple accounts/tabs under your one account blacklisting you from ever getting a refund again. I am still waiting to hear back cause I have multiple refunds on hold because of my account freeze. Nothing but issues and they refuse to further help out to resolve the issue in the best way, they won’t even give out credit to help out with the situation that has occurred. I was even told that every complaint I made weren’t fake complaints and they a greed with everything I said. Really ruined my bank account and ruined how I view a delivery service. They are about to completely lose a valuable customer. Spent over 1k on orders..Jaden MarengoVersion: 6.211.10002

DisappointedI had ordered for Uber eats because I’m a chemo nurse and it’s hard for me to get off the floor, to order my food. I ordered from Uber eats and it said that my food was to arrive in approximately 30 to 20 minutes which was fine with me as I said before I’m on the floor so I didn’t mind working while I’m waiting on my order got dropped off. I got dropped off to the wrong place. And the person who had picked up my order, refused to answer the phone so I had to keep calling approximately eight times to get a hold of someone. Finally she answers and she tells me that the food was dropped off at the house and I tell her I don’t work at a house I work at a clinic which is where I gave her the address to so I spent about 15 minutes looking she had drop the food off to. After arguing with her for seven minutes, I finally decided to hang up because she told me it wasn’t her had already done two orders after mine, which was insane She had literally just dropped off my food. At some random front door. I was able to track down my food. Personally, I went knocking on door to door to figure out if anyone had had my order thank goodness the person was walking back out of their house with my order, and I asked if it had my name on it, and she replied. I got horrible service from the person that took my order. I already didn’t want to have her pick up my order because she was raided in 88%. For customer service. So I knew she wasn’t someone that was going to be easy to deal with. I think it’s insane that UberEats would allow someone with such low ratings to be able to serve people. She was horrible..JovanessVersion: 6.155.10001

Über UberEATS!Loving UberEATS while on holiday! It's perfect for downtime at hotel. Delicious food delivered to you!.TsatassayaVersion: 1.108.10001

LIf they charge you extra there is no way you can dispute it because there is no customer service. It’s just a computer that’s gonna reply to you messages. No real people listening to your problem.GlvdhjshVersion: 1.253.10002

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.323.10001

Uber Eats: Food & Groceries Negative Reviews

No regard for customer care.I usually don’t do bad reviews but I had a shady, disappointing experience and had absolutely no resolution with their “customer support” and need to share. I received a promo for 40% off (up to 15) for groceries, the only reason I used the app to buy groceries was because of this promo, it’s a 3min drive. The price was reduced and the promo was present during checkout then when I got charged it had no promotion applied. I was also over charged $10 with no explanation, and had two items that weren’t available so they were removed from my cart. I checked the grocery store app and the prices of every item was LESS than on uber eats so it wasn’t because of the in-store prices. They also didn’t use my account number so i could earn my points (or look my account’s order history, because how did the total increase that much with missing items? sus.) So I reached out asking why, and that I shouldn’t have been charged that much with the 40% discount and the missing items, all they refunded was the $10 add on that was added in store, did not honor the offer that was on my account. I’ve had several mix ups and mistakes on my orders which isn’t a big deal because the customer service actually resolved the issue when I didn’t get what I ordered or got a completely wrong/inedible order.. Now the $10 on my account is gone lol. Not a company worth supporting if they cannot honor what they offer their customers..MayaabbbVersion: 6.180.10000

I think I’m done with this app finally.I’m not paying for your pass. So why do you show me all these options for free delivery? I can’t see the actual delivery price until I’m done with my order. Feedback: It’s crazy frustrating to see $0 for delivery if you have the pass but you can’t see how much the fee would be if you didn’t get the pass. Then you go through the whole process of ordering something and then when you get to your cart, your $20 meal turns out to be $30 because of the delivery fee I wasn’t allowed to see until the very end. And then now it’s like, I can’t justify paying $30 for an omelet delivered. $20 was already crazy. It’s so annoying. SO annoying. I honestly am just angry. The way this app is set up, it’s terribly un-user friendly for anyone who doesn’t have the pass. Is that the goal here? To have your app bother me so much that I buy your pass? Hot take: no one needs an omelet that bad. Btw two nights in a row now I’ve waited an hour or so for a meal to then have it canceled. Tonight there was no explanation to why either. Just cancelled. I don’t know how you could improve the experience for users there, but I thought I’d share that with you too. It’s another reason I think I’m done with this app. Developers, don’t bother responding to this. I really don’t think I’ll ever use this app again. Im tired of this. It’s just so gross to have such blatant promotion of something I don’t want forced on me if I want to use this app..Jon O’RyanVersion: 6.87.10003

How did I get charged for a 40% tip two weeks after I placed an order?I’ve only used this app twice, but giving 2 stars because they apparently charge you for a 40% tip to your delivery driver from a 2 week old order.. I got on the app last night to search for a restaurant in my area. Before I could begin my search, the app asked me to rate my experience from an order I had placed over 2 weeks prior. I happily gave the restaurant good ratings, and gave my delivery driver good ratings as well. Then to my surprise, a notification pops up that a tip has been added to this 2 week old order. How this happened, I have no clue. I then go onto my bank statement to find that I was charged for a 40% tip on this order.. again, how this happened, I have no clue. I never typed in any tip amount, let alone authorize the app to charge a tip to my account. I reached out to customer service about this issue and was responded to with a message that said they are only able to edit tip amounts up to an hour or 2 after delivery, and that I should please be careful to check that my order is correct before submitting it next time. If this is their policy, then how on earth was I charged a tip two whole weeks after the fact?? Not only does their tip policy contradict itself, but how I was charged a tip in the first place still perplexes me. I hope my delivery driver enjoys her tip. Her service was satisfactory. Uber Eats gets a thumbs down. It’s the principle of the thing..Ri RanVersion: 6.65.10002

Drivers Don’t Follow DirectionsOn Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them..Anonymous63$,!,8/9Version: 6.59.10002

Promotion glitch and rude customer serviceI am writing this review to draw attention to two issues. One with the app is I received two promotions on my Uber one membership account, meaning I’m paying Uber to receive coupons and deals each month. I had a 40 percent and 50 percent coupon on my account that I could not add and use. It has stayed on my account for over 3 weeks and seems to be infinitely taking up space for working promo codes which I am again paying money for every month. I tried to ask why I could not use the coupons (the t&c do not say they are deactivated, excluded from my account, or have special conditions I need). I went through 4 service representatives who all very rude and short with me. I just wanted to make sure I could still receive working coupons (because again I am paying for exclusive deals and hadn’t received a working one in over a month). I was very dissatisfied with my experience. All I wanted to know was how can I remove these promos so I can start getting working ones again because these two had been sitting in the “rotational queue” potentially blocking future promotions until the app saw that these were used. I just wanted to have a confirmation or not to what was going and was treated poorly and I am unable to utilize my membership because of a glitch/Uber eats problem which I tried restarting, logging in/out, and all the other fixes but received no real help after months of loyalty I changed my rating for this mess of an app!.Tencent382Version: 6.230.10001

DO NOT USE! you WILL regret itHad horrible service from Ubereats when I was using them five years ago, again and again, consecutively bad, along with terrible support for said horrible service, and decided never to use them again. As stated, it’s been five years. They offered a $25 off an order of $30 to come back to the app. Decided to chance it. What a surprise, it’s been hours and as usual, our food hasn’t been picked up so by the time we’d finally (maybe) get it, it’d be so cold and disgusting that I wouldn’t want to eat it. Canceled the order and asked for a refund for that exact reason, and the cheapskates wouldn’t let me keep the promo. I ordered this as a very rare treat for myself, and the entire app failed to deliver. Hasn’t changed despite the passing of five years. Y’all probably would have more drivers if you paid them a living wage instead of the disgusting “by order” pay that you do in order to get the most work out of people for so little pay that they have to work for multiple delivery apps at the same time in order to scrape by. But nah, why be decent when you can make cash hand over fist that you’ll never be able to spend on one lifetime. UPDATE: after the app crashing multiple times and support being, unsurprisingly, the worst, instead of cancelling the order and giving us a refund, they’ve allowed someone to pick it up despite the fact that the restaurant is now LONG closed. Crappy app. Crappy support. Cold and inedible food. Use them at your own risk..CordeuxVersion: 6.98.10002

Uber refuses refunds for missing itemsUber is notorious for not refunding missing items I’ve only had this issue twice luckily throughout the entire use of this app they refunded me once seven dollars an item worth seven dollars after debating with them over a phone call for hours three years ago. now I had a missing item last night. I tried to get it refunded. They absolutely refused to do so and it turns out they’ve completely removed the ability to call their customer support. Their customer support can take hours to get back to you. just to tell you, they’ve done their research and they believe that the order was actually sent regardless of anything you say. I have only ever made a support complaint for a missing item twice in four years. If I was gonna scam them, I would’ve tried them way more frequently. They lost my subscription (more then the refunded item!) as of now, i will be doing a chargeback on the whole order of 42$ because they refuse to refund a mer 7$ item (That will cost them 47$ due to how chargeback fees work) With DD you have literally have no issue getting a refund at all for a missing item. It has happened 3 times so far the past few years inhave used it and is typically resolved in 20 minutes and you receive your money back in 4-5 days OH YEAH! the one time i got a refund for missing items. They literally only provided in app credit. (Every time there is an update i am updating my review, you guys update to suppress “older” reviews because that is a feature).Shawn_h16Version: 6.225.10002

If you order and have missing items, it’s no point in contacting customer support.This has happened to me before but it’s gotten to the point that I’m done with this app. I ordered recently and I was missing three items. My driver called me and told me that certain machines were down. I told him thanks for telling me and he told me that I should seek a refund which I did. Especially when I spent $8 on something that I didn’t receive. Once I got my order I went on and tried to get a refund, only for them to tell me that I’m not “eligible for a refund at this time” so I decided to speak to an agent only for them to put me on a I suppose wait list as if my issue wasn’t a big deal. I waited a day to see if any action has been taken or if any support has contacted me. Which they didn’t so I just decided to call them only to be more disappointed especially when I was considering on keeping Uber One. The nice lady checked for me and asked me questions only to say that “they are very sorry and we cannot give you a refund”. I understood it wasn’t her fault but I was in disbelief that you guys could have updated the app and took off things that weren’t in service or things that were down so people couldn’t spend money on something that they will not receive. It seems that they just want to take your money and give you empty apologies only for you to order again. I decided to thank her and told her that this isn’t good business or good support and I wouldn’t be ordering from Uber Eats again..Nini..ioVersion: 6.129.10002

Stole my MoneyI usually like this app, but after today, I will never use it ever again. They stole my money. I clearly explained to them that the order that I had made I did not receive what I ordered, and they told me that my order was not eligible for a refund. How is it not eligible for a refund when I didn’t get what I ordered and then proceeded to tell me that I need to rate the service of the restaurant, when the restaurant called me to let me know that they didn’t have what I ordered and told me to request a refund from Uber. I had to speak to three agents who all hung up on me and didn’t even try to service me. This is ridiculous as much as I use this app. I’ve never had this much of terrible Customer Service in my life from them. All this is ridiculous and I usually never write reviews on apps, but I had to write this review if you order with these people, make sure they get your order correct. Do not let them tell you that the restaurant made a mistake if the restaurant indeed did not make a mistake the customer service here is bad and instead of having live agents on here or bots they need to have a customer service number for us to call so we can speak to live people speaking into a live agent where I have to type out something is not going to help me because I cannot properly explain to you through a text message what I am going through. I need to speak to someone on the phone. This is ridiculous. Hopefully this message will make you all improve on these things..Quote MistressVersion: 6.270.10000

The service is awful and hurtfulI ordered McDonald’s last night already scared I wasn’t going to get my order because the drivers kept bouncing back and forth as to who was to pick up my order. A driver finally picks up my order and I’m relieved because it’s been a long day and I just wanted to eat. I get the notifications the drive is outside and when I go out I see that he is literally driving past my house so I try and flag him down using my flashlight and he drives away faster knowing he obviously seen me. So I go out and try to meet him and he drives off even more, which leads me to running. He didn’t expect me to catch up to him so I knocked on the window, he sees me and drives off completely. I trying to talk to him to tell him I was meeting him to get my order and he drove off so fast I hurt myself trying to meet him and when I showed Customer service what happened they had no response. I am highly disappointed in this service. I could not get in contact with anyone to talk about what actually happened and I am still very hurt after last night’s incidents. I will be telling people in the future to not use this app or service because for me to get almost injured due to a driver basically stealing my food in my face and having no response from Uber Eats or even a agent from within the chat of my order shows there is little to no care for the customers using this app. I am beyond disappointed and to say my experience with this app is a disgrace is beyond that..ToriKing8854Version: 6.213.10001

Don’t waste your money.I am someone who used to frequently indulge in Uber eats and over the past couple years the app has become more and more horrible. There clearly are little to no checks and balances for drivers or the experience of the customer. The ability of drivers to pick up another order while actively getting yours can add anywhere from 20-30 mins to you receiving your food. I’ve had instances where drivers drive AWAY from my house after the app estimates 15-20 mins to delivery and that quickly becomes 35-50 mins. I’ve had times where my driver speaks absolutely no English, making it nearly impossible to communicate with them when I am attempting to help direct lost drivers. Times that I have been met with ice cold food that’s taken a trip around the entire city and requested a refund, I’ve been met with two options; wait 5-7 days for money to be returned to my account or Uber cash. I’ve had anywhere from 50 to 100 dollars worth of Uber cash never returned to my account. They say it’ll be instantly available but then it never shows up at all. Long story short, it’s a mess. The company clearly doesn’t care about the user experience. The picking up a second order capability shouldn’t be an option because if you’re the person getting your food 2nd or 3rd your food is coming cold, soggy, and extremely low quality. If I’m being up-charged and expected to add 3-5 dollars tipping the driver than why wouldn’t I expect my food to at least be warm..YurGurlAbbyVersion: 6.192.10000

UberStealsI have been a long-time customer and uberone member. I have used Uber almost exclusively for rides and food delivery. In that time, I have never had an issue with the services until now. I just ordered over $100 of wings on the app. While the order was processing, I realized I had the wrong credit card listed as the payment method (my mom insisted she pay for dinner last time we visited, so her card was still on file). I immediately tried to stop the order with about 1 second left to review, and accidentally hit the “looks good” button. As soon as the option was available about 2 seconds later, I cancelled the order. I figured it would be refunded since they could not possibly have started on the order within 2 seconds of placing it. Then I got the notice that I was charged for the full order “because the restaurant already started working on it”. After 20 min on hold, I was finally able to explain the situation to a customer service rep who told me I’m not willingly for a refund. After arguing my case and getting nowhere, I asked that the food be delivered as originally ordered because that is what I paid for. I was told that is not an option either. I then explained that they are basically just stealing my money then. I paid for service, no service was performed, but they keep 100% of my money? I asked who else I could speak to and was told there is no one else. This is blowing my mind. I have never even written a customer review before. I’ll be switching to other services..Johnny_ Rogers12Version: 6.308.10001

Bad customer service/experiencesI normally use Uber Eats regularly, and when there are issues, they handle them swiftly. I recently had an experience that left me with a bad taste in my mouth, and it wasn’t the food. I had order food for my family and watched on the map as the driver (who was shown on a bicycle, which was a lie) drove up to my house, slowed down for a second, and then kept on driving. I went outside to look for the food as the app said it was delivered. However the driver never got out of their car or came up to my door. I have a Nest doorbell which shows no one arrived at the time of my supposed delivery, and I had screenshots showing the mere seconds between the car slowing down in front of my residence and then driving off without stopping. I also received my “delivery confirmation” picture, which was my bag of food in the driver’s passenger seat. All of this and Uber Eats customer service said I can’t prove I didn’t receive the food. And they reasoned that since I didn’t order again to replace the food, I must have received it. And now their customer service refuses to answer my messages, and continuously tries to close out the ticket without a response. Admittedly I am a bit angry at the situation, as I usually have no problem getting my money back if the drivers are thieves or the restaurant makes a mistake. But now I am supposed to provide proof that I didn’t receive food? Would you like a picture of my outstretched, empty hands? Hate from Baltimore.UpdogPMVersion: 6.205.10000

Punishes customer when store and/or driver messes up orderI’m disabled and use delivery apps 3-4 times a week. Uber had continually been an issue with drivers delivering wrong items or missing items, and eventually they will no longer refund. They ask for pictures in app even and they get sent every time. I’ve even asked how to make it so drivers check food before leaving store or so store cancels order/specific item if they’re out of the ordered food and left notes as noted by customer service reps. They’ve lost my business over $7. They refused a refund even though every request has been THEIR mistake and backed up with just take photos of what we received. I filed a claim with PayPal when they refused to refund $7 the exact price of one messed up item in my $40 order. PayPal refunded the $7 and now the app has a warning alert up all the time saying I owe this payment. Ridiculous. Good riddance Uber Eats. Disabled people order out a lot and yes sometimes with sensory issues people order from the same stores repeatedly and sometimes y’all would deliver perfectly what was ordered and other times not. Rarely did the wrong items even get consumed, and here I have to cover them anyway? Maybe come up with better stock tracking for your shops or better cancelation policies for when the store is out of an item. Food allergies and sensory aversions can’t deal with next best but very wrong replacements. See ya! I’m sure the other apps will enjoy my $100+ per week going to them instead..LalaUGAVersion: 6.161.10000

MONEY STEALERSCancelled an order within ONE minute of initially placing it, only to be charged the full amount of the order. Customer service chat was absolutely awful, marking my concern as “resolved” and not providing me with a phone number when asked 3 times. Would rate 0/5 if I could..QetubdhklouhcbVersion: 1.162.10001

TerribleUber eats used to be good. Really good. And now it’s just terrible. Twice I ordered and the food did not get delivered to my house..isn’t that the whole point of this app? I called in, just to have them refund the meal (which can take up to 5 business days to process btw) and no promo code or offer to remedy the situation. Horrible experience..JojomowVersion: 1.108.10001

SmhI’m pretty sure y’all Uber drivers are eating my food. I got burger and fries and my fries were less than I usually get and some of the fries looked like they were bitten into. If I wanted to buy food to share with an Uber driver I would have texted them asking if they want some too?!!! Fix up!.NokiabbyVersion: 1.110.10001

No refund driver canceled order 2 hours laterTitle says it all, customer service offered no solution but calling the restaurant to ask them to expedite if I chose to re order. Uninstalling this app and going to skipthedishes or any other food delivery service. Disappointing..Lesliep302Version: 1.207.10007

AwfulMade me wait for 2hrs for my lunch then cancelled the delivery without a refund. This company is insulting their customers’ intelligence. Would’ve rated 0 if there was such an option..This nickname have been takenVersion: 1.207.10007

Customer service is a jokeDon’t bother trying to get any help with customer service. They are rude and unhelpful. Instead of trying to keep long-standing customers, they just try to get you off the phone, even if their app screwed up and you ended up getting charged for food you didn’t order..Koolaid-Panda00Version: 1.162.10001

Thieves with No care for the consumerUber eats does not care about their customers and will rob you of your money. It doesn’t matter how terrible the food is, the review you send about the food and even the picture you send when the the review/complaint, uber eats does not care about your dissatisfaction and wasted money on the order! They don’t consider a refund even if it’s one one of the multiple items, NOT even a credit. They always give a lame and lazy generated response about telling the company, as if that’s suppose to make things better about wasting your money..MekaaMeeksVersion: 1.240.10004

BEWARE!I tried to place an order on Uber eats last night. A glitch on the application made my order to be done multiple times and it didn’t went through, and then my account was DEACTIVATED FOR EVER BECAUSE OF A GLITCH ON THE APP! I’ve been using Uber for years and it’s unbelievable that this happens! I WILL NEVER USE UBER AGAIN!.CukototoVersion: 1.253.10002

Don’t expect much, actually expect the worst hope for the bestWill this review be replied with a “contact customer support here’s the email” more then likely, customer satisfaction is not a priority for this company, money is, I spend about what 500-1000$ on Uber’s and Uber eats a month, I’ve heard from managers single handed that Uber is not/does not follow there contract on what they signed up for there restaurants for refunds and customer complaints, it’s sad that not one but 4 different people have said these words in a period of 1 year, before the problem was drivers eating our food, now it’s giving drivers a 25% tip on a 60$+ order na shaving them pick up 2 others along the way and have them say uber just sent me it I can’t see prices, Btw does anyone know when Lyft is coming to Barrie ONT??.AudreyVSampsonVersion: 1.255.10007

Terrible serviceI just ordered something. The app says it will take an hour for the delivery. I tried to cancel the order but they were going to refund taxes and delivery charge only. I would still be charged for the order itself. This is the last time I’m ordering from Uber Eats,.YomanVersion: 1.206.10002

Rising pricesI always tipped the driver kindly, but this new $5 delivery fee based on “distance” is bs. It would cost the same to deliver some McDonald’s 5 blocks from my house as it does a restaurant from across town??? Deleting this app because it’s just not worth ordering delivery anymore. You’ve lost me as a customer as well as all my friends who have been using this service.AamnffyjsccadgbvVersion: 1.164.10000

Worst service everThey gave me half of my order...and didn’t bother to call or even refund my money!!!! Worst service ever...Talabat and carriage have more respect and care for the customer service,,,.Amal101Version: 1.207.10007

Charged 3 times for one order.I was charged three times for one order and they only refunded me one of the extra payments. I’ve sent screen shots of the charges and everything. Customer service is 0 help, they are basically ignoring me now... I would not recommend this app. Never had this problem with Skip....Janson1984Version: 1.207.10007

Livraison multiple plat arrive froidAvant il y avait la possibilité de ne pas payer la livraison en acceptant que le livreur fasse plusieurs arrêt ce qui était très correct vue qu’on savait à quoi s’attendre. Maintenant il n’y a plus d’option de livraison gratuite tout le monde doit payer sa livraison pourtant les livreurs font parfois jusqu’à 4 arrêts pour des livraisons, ma commande arrive froide et ce qu’un et dit c’est qu’afin de garantir un prix le plus bas possible plusieurs livraison sont effectuer à la fois...à 3.99$ plus taxe et tips de la livraison j’estime que chaque commande doit être livré le plus rapidement possible sans arrêt ou détour de 15/20 minutes c’est tout simplement inacceptable. On ne peut jamais savoir en passant la commande si le livreur va prendre plusieurs commande ou non. Si vous continuer ce système il faut réinstaurer les livraisons gratuites si le livreur fait plusieurs arrêt en chemin pour que le consommateur commende en toute conscience de cause ou donner le choix de refuser qu’il y ai plusieurs arrêt fait en chemin. Moi en ce qui me concerne si un livreur prends plusieurs commande avant moi je considère qu’il fera sont tips avec les gens qui réussissent à manger chaud....RomaneduplessyVersion: 1.253.10002

No customer support numberAnd no refunds either lol you guys are trash.LilmumpsVersion: 1.162.10001

Less then a starMy Friend gave me a promo code but it didn’t work saying I already use it when I never order anything in my life and when I decided to contact support they haven’t replied to me in a very long time🤬.JsyghsheVersion: 1.227.10004

Done with this terrible serviceDon’t even have a customer service line to inquire about overcharging me and not applying my giftcard credits. Not to mention ever-increasing fees. Been a loyal customer for years but I am DONE with this terrible service..LukeIphoneUserVersion: 1.218.10009

Horrible customer service, constant mistakesDo not recommend. They always make mistakes and no one wants to own up to them. They might sometimes refund the missing item but if you want the item delivered you have to pay a delivery fee AND the price of the item to get it (you end up paying more than before). Completely unfair and stupid..KFinbowVersion: 1.108.10001

THEY STEAL YOUR MONEYI WAS CHARGED ONCE FOR $55.66 AND RECHARGED $68.88 FOR AN ADDED TIP ON UBER EATS’ END. I DID NOT AUTHORIZE ANY OF THIS AND WHEN I MADE CONTACT WITH CUSTOMER SERVICE, THEY KEPT REPEATING THE SAME LINE SAYING THAT I HAVE TO CHANGE THE TIP AMOUNT AND HOUR AFTER THE FACT. WELL HERE’S MY CASE YOU GODD@MN DOPES, I NEVER ADDED THE TIP IN THE FIRST PLACE. IF I COULD GIVE A LOWER RATING, I WOULD. DO NOT USE THIS APP.LIQUIDSWORDZ204Version: 1.270.10007

No rating. Uber Eats is awful!Your representatives are like machines. No different than a computer, not people. I explained my situation. They had the wrong address, tried to change it, but could not on the app. So I decided to cancel and then re order. But they said I could not unless I paid twice. I will be switching to other services..Bad🤨Version: 1.207.10007

Terrible ServiceThe food is ALWAYS horrible by the time it gets to your house. Don’t bother with it cause you’ll end up spending twice the amount in food when you have to buy something else afterwards..HipHopCritic7697Version: 1.108.10001

DownhillYour product has considerably gone downhill. You add service fees, delivery charge and then you add Tax. I am not buying an airplane ticket with all the extra add-ons. You need to be clear, concise and honest with your pricing. I have now started to use “skip the dishes” and “Doordash” which does not have these nonsense and made up prices. Way to go and charge people extra during Covid. 2 thumbs down.!.Logan798Version: 1.279.10005

Terrible customer serviceI’ve been using Uber Eats for the last 2 years. Always been a fair customer. Lately all my deliveries have been disgusting and Customer Service can’t find a way to help! I’m going to give another food delivery company a try. Good luck Uber Eats..Bibo 99Version: 1.218.10009

Lack of customer serviceAside from the fact that I was denied a refund due to a glitch in the uber eats application, it took a total of ten days for someone to actually follow up with this issue. I also asked for a phone number twice in order to contact customer service seeing as i was receiving absolutely no help through their chat but both answers i received ignored my request. Honestly disgusted with this whole situation..Only complain when necessaryVersion: 1.218.10009

GreedyCancelled the order in 30 seconds and was told the restaurant already prepared the food..FzconsVersion: 6.114.10001

App is too stupid to find my addressThis app is too stupid to accept manually input addresses. It automatically defaults to the GPS address that it wants to use and won’t take a manually input one. Useless junk..ZofulVersion: 6.74.10000

Shocking customer supportThis app’s customer support is pure garbage. There is absolutely no way to get in touch with anyone over the phone and the only support they offer is their useless FAQ pages that cycle you back to the main menu by asking if you are experiencing another issue or not. I’m thoroughly disappointed that a company of this size lacks the most basic phone service for their customers..Haje6690Version: 6.73.10005

Absolute worst appI pity people who developed this. There’s absolutely no way to reset phone number or even log in with email in some cases. Fix it or stay being the worst phone app in the world..MrnhasspokenVersion: 1.214.10002

Items missing from orderRest of order and delivery ok but paying for items that aren’t received is always a total fail.Vadette Du RockVersion: 1.207.10007

FraudulousI keep being frauded and charged things I NEVER purchased.Sophie3093Version: 1.207.10007

This app stole my moneyDO NOT USE THIS APP it charged me twice the amount I was supposed to pay and won’t answer any of my calls. If there was an option I would give them 0 stars.AnthonybakhitVersion: 1.235.10003

UBEREATS buys reviews! They scam irl!I never received my order and they say I can’t have a refund! 800k fake reviews! If you delete all the fake reviews this app is 1 star guaranteed!.TruthManTellerVersion: 6.120.10000

No customer supportHonestly this app is terrible, there is no customer support instead you just get a robot who can’t help you. The drivers are also very hit and miss and make limited attempts to contact you. I would not recommend this to anyone, due to the lack of options with regards to support. I have used delivery apps in other countries and they are far superior. Uber just knows they are the main player in the market and have got lazy. They need to look in the mirror and reassess whether they are showing care for their customer, as at no point did I feel supported during my experience..Sugarspice1Version: 1.235.10003

Never againTried Uber eat for the first time. The order took forever to be delivered and when I did get notified it had been delivered, I couldn’t find it anywhere! The app connected me to the delivery person who never answered. Left 2 messages but nobody called me back. Had to cancel the order when we found out that it had been delivered three doors down the street. The food was damaged inside and had spilled all over..J_J_2010Version: 6.110.10001

Worse every dayDeliveries take longer every day. Drivers always do several stops. Prices are higher and food is always cold on arrival. Not worth it..Art_6273883Version: 6.115.10002

Pay your drivers a living wageEvery year you pay them less and less. And yet services fees go up. You guys are scum.A-SHANE-LVersion: 6.114.10001

Horrible serviceHorrible customer experience. And don’t try to get in touch with them they put you on loop emails. It’s plain theft...Elisyan rousseauVersion: 6.74.10000

Worst delivery app out there.Absolutely no option for support while also being difficult to navigate..Manue123456789Version: 6.73.10005

UnprofessionalUnprofessional customer service! Doesn’t answer my messages and messes up with everything.Nor951679Version: 6.73.10005

Payment with app so badVery bad app , hard time in payment.ScenetobeVersion: 6.73.10005

0 starsThey steal your money deliver your food with missing items n when you use there Uber drive they steal your money Big scam people need to sue this company.Mmmmm676Version: 1.207.10007

Customer Service Is LackingI had a poor experience with customer service: I didn’t receive what I had ordered and Uber refused to do anything about it, even to the point of ignoring me. If you’re looking for service and attention to detail, try out one of their competitors instead. Besides, the updated delivery fees are outrageous....Brender88Version: 1.162.10001

Petty afI was awarded Uber cash. After my order went through and applied the Uber cash, it immediately refunded my order and recharged me full price without Uber cash..InvjsjwbwjwanbaVersion: 6.141.10003

Terrible ServiceInsane surcharges, super slow, no one reads delivery notes. Worst delivery app in London (UK) by a long mile..13ml86Version: 6.129.10002

Uber Eats is by far the WORST of any of the food delivery servicesI have tried all the top food delivery services available in the Vancouver area, multiple times each. To understand more about each service in terms of: Pricing, Variety of Restaurants, Quality of Service (delivery speed, accurate order). Uber Eats is so far below any of its competitors. I’m not biased or being harsh, but I’ve been using Uber Eats for 5 months because of a promotion with CIBC. So my feedback is based on many 30+ over multiple months. The orders are consistently delivered at the “max delivery time”, 2X+ what they list as the delivery time. ~1 of 5 orders is partially wrong or completely missing items. After spending 30min-2 hrs going back and forth with their Customer Service, you’ll get reimbursed for the missing items. And maybe a $5 credit towards a future order. But the time you spent and the fact that a key part of your meal wasn’t delivered - $5 doesn’t reflect the time you had to spend, the impact to your meal (especially when hosting) and the overall frustration. AND Uber Eats fess that they tack are much higher than their competitors. Do yourself a favour, don’t get tempted by an Uber Eats promotion and stick with one of the other food delivery services. You will save money and be much happier in the long run..Kozak99Version: 6.115.10002

Ou est ma bouffe?Le souper arrive, je me commande une poutine. Et devinez quoi? Le livreur se trompe d’adresse! Le pire dans tous ça, c’est que ce n’est pas la première fois que ça arrive. La première fois on se dit que c’est un accident, le livreur peut savoir trompé, nous sommes tout de même humain, pas vrai? Mais quand ça arrive 3 fois, je dis STOP! Je viens de Montréal et force est de constater qu’il y a un gros problème avec la gestion des employés qui sont de mon point de vue, très sous qualifié. Si je pouvais donner zéro étoile je le ferais. On ne joue pas avec mon appétit aussi violemment. #BoycotteUberEats.SollyrVersion: 1.268.10002

Trash service.I accidentally ordered a meal for pickup instead of delivery by mistake for umagi poke or whatever. I tried to cancel but the order was said to be completed within 2 minutes and I was forced to pay the full price of the meal for a meal I never received and a simple mistake that should’ve been undone. Uber eats is getting desperate for money with these ridiculous practices. Use the other apps..ZeneboneVersion: 1.207.10007

Forced tipIf you ever made a mistake on the tip when they prompt the options to review the food, just know that there is absolutely nothing you will be able to do about it. You just might send a lucky delivery guy 3x the price of your order and there is no way to fix it… Thank you Uber! Merry xmas to you thieves!.Lylys28Version: 6.141.10003

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