Chick-fil-A Customer Service

Chick-fil-A Positive Reviews

This app is actually very good.I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals. And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it. I would absolutely recommend this for any person that is a fan of Chick-fil-A. I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app..Veliant81Version: 2020.16.0

App has too many weird glitchesI love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using it since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give our parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once as I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work..CMC171Version: 2022.17.0

Good App Poor Experience @ RestaurantOverall it's a great app. Customization of orders are limited. If want lettuce and no tomatoes, you can only do that with the original sandwich while you're not able to remove it from the deluxe version. At Fairfax Circle, a normally very busy location in my experience, they do not have dedicated parking for mobile orders, but insist that mobile orders are picked up thru walk-in vice drive thru. The app includes a notification that you're at the restaurant with the caveat it is to provide the freshest food. Sitting out in the parking lot until there's a space to park is not going to keep the food fresh. They should be able to either take my order number at the drive thru and enter it so I am in the sequence or it's an option in the app to notify them the customer is in the drive thru queue. Or reserve a space for pick up orders like every other restaurant in the country pretty much does for their mobile orders. The customer isn't going to know the parking lot is full before they arrive and the mobile order is to place your order before you even arrive at the restaurant with your custom choices..AnthonyDauerVersion: 5.13.2

Why YOU should get Chick Fil APlease read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it..Isndkgsbskag snakVersion: 2020.4.1

Yay for Chick-Fil-A!My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us..AmberthegreatVersion: 2020.4.1

My 2 cents because I use the app dailySo there are three complaints I have, but at the moment I can only think of 2: 1. When loading money into the app I love that there are different payment/card options. However, I cannot pick anything less than $25 to reload. I would like for the amount to be adjustable to MY personal situation. I understand people miskey and may make the mistake of adding more funds than intended, but if the top threshold is $100 then I don’t see where the big problem is. 2. I have a lot of rewards, and last time I made the mistake of picking a frosted lemonade instead of the milkshake. The picture look almost alike so it was silly mistake while dealing with 4 kids in tow. The manager couldn’t back out of the reward to pick the right now, but thankfully the points were the same for milkshake & frozen drink so it wasn’t a big deal. The problem comes when one may double tap the wrong reward (happened to me!) and then you have 2 fries when you only wanted one. 3. Will come back to give feedback.Stephanie LovettVersion: 6.1.0

Pretty PerfectThis app is perfect, I’ve never had an issue and it is very dependable. I deliver pizzas and sometimes I’m in the mood for a grilled chicken sandwich or my personal favorite spicy chicken sandwich with strawberry jelly! I usually don’t get off work til after Chick-fil-a closing hour. Also the last couple of hours where I’m from seem to be the busiest. I hate waiting in lines whether it’s drive thru or inside, so being able to place my order after I drop off a pizza, a driving 5 minutes to get there, walk into the store, grab my bag and I’m otw back to work is literally genius. Even better I’m able to comfortably ask my brother or my boyfriend to pick up food otw without dealing with money or them putting in the wrong order etc. This app is fabulous and I’m upset with myself for not getting it sooner lol. If there was anything I could change on here is giving me an option to write notes like, extra crunchy chicken, or give an option to have a large water, but that’s simple and I’m sure it’ll change soon😁.CKW96Version: 6.0.5

EmployeeAs a chick fil a employee, if you are having trouble with payments not going through at the restaurant but on your phone that has to be taken up with your bank. If you are having trouble using your rewards to get something free it has to be ringed up separately to get your rewards. So when you say what you want and you don’t say I want to take off for something that causes us problems because we have to cancel the whole meal and ring your order up separately so you get your item for free. Also we get signed out of our iPads a lot so when we take your order and you pay and it signs us out we have to ring up your order one more time and you will have to pay again but the first payment will come off of your bank account it will just say pending and it will put the money back please don’t get an attitude with us over something we have no control over. I hope this help..Employee at CFAVersion: 2023.1.0

Decent app, not thrilled with the rewards.So when the app started it was great. I felt as though the points to get a reward was relative and you’d get random rewards from stores too. I don’t remember the last time I got a random reward and the points have gone up to earn a reward too. I eat at chick-fil-a fairly often, and even as often as I eat there it takes forever to get to a better rewards status to make it easier to earn rewards. That’s my one complaint, not enough rewards to justify the app taking up space on my phone. 🤷🏼‍♀️ I think companies forget that you only have so much space and it’s a big ask for them to expect you to keep the app on your phone and take up real estate when the app doesn’t make it enticing to keep it on your phone. All I’m saying is that competitors make it worth your while, and we all know Chick-fil-a isn’t hurting for money….so it doesn’t track. Even if it was like some kind of special deal like on Mondays you get a $1 off your meal or something, that would be great. I don’t know, just something to think about..LaciS88Version: 2023.18.0

I want to love the app like I love Chick Fil AThis app is mediocre at best. I got a Facebook notification about a free sandwich if I purchased online today. Ordering chicken minis online from home worked to begin with but that was where the success ended. I left home and immediately couldn’t access my order to “pull up and let them know” I was at the restaurant. I have not once ever, despite re-downloading the app at least 3 times, been able to view orders or treats without being on wifi (typically mine at home). I have an iPhone 8+, have the latest version of ios, and sufficient memory on my phone for the app. But I get the message that the app “isn’t connected to the internet”—whaaa? I live in a town of 200,000 on a major highway with LTE everywhere. So, to solve my problem I just pulled up to the drive thru and told them I had an online order. The girl gave me my food but gave me no free sandwich or comparable breakfast item. I thought the free item might come as a notification on the app but nope, not there, either. A disappointment altogether...Please get the glitches fixed on this app once and for all..SillishelliVersion: 5.16.3

Kind of annoyingI do love this app.I love the rewards and everything that they give you. I’m only complaining and writing a bad review because of their delivery service. If you want Chick-fil-A to deliver to you you have to pay all these extra taxes, tip, and a delivery fee of $2.99. Which I understand but then all of the meals are so much more expensive on the app compared to when you just go yourself. They raise each meal/item $2 to $3 dollars each. I saw today to see what my total cost would be. If I go and get it myself for a breakfast meal it’s $9. As if I do delivery with all the taxes and all the fees my meal came out to almost $20. Plus my food always comes poorly packaged, cold, and not filled up. We’ve complain to the point of just getting free food, but even the free food is bad lol. Maybe it’s just the chick fil a on trinity mills that we go to. Yes, I just get my chick fil a on my own from now on.Christne88Version: 2021.17.0

Good overall but should allow Dine In option for mobile ordersI really like the app. I have a few wishes for the app and rewards program. First, I wish we could exchange rewards earned for other equivalent food/drink options. Often, I earn a breakfast biscuit and never use them, because I don’t like biscuits. I wish it would just allow you to get a monetary credit on your order in the amount of the retail price of the freebie offered. I also wish they wouldn’t expire so quickly, but I don’t foresee them giving any consideration to that. Most importantly, I think mobile orders should allow the customer to choose not only between Carry-out and Drive-thru but also Dine-in. It seems odd to me that you can order for carry-out but not feel welcome to eat in the restaurant if you so choose. Tried to order this morning (5/07) and the app crashed several times and would never submit the order. So I had to order the old way and wait during morning rush hour. Usually the app works well, but this morning, it wouldn’t allow me to submit my order despite 5-6 attempts..OstatemikeVersion: 5.16.2

Honolulu Makiki needs helpI order extra of everything practically and I’m charged for it but the receipt doesn’t show the extra except for one item and I don’t get the extra but I am charged for it. This app is irritating and that it lists everything I’ve ordered in the past and tries to start out with that particular item. I wish they would not list things I’ve ordered in the past unless I have actually favorited it. The people that put the order together should get their act together as well. I ordered two completely different salads and they put the lids with the ordered items on the wrong salads. In the end we did get the correct salads except for extra ingredients but because of the lackadaisical way of doing things by the woke staff at this particular Chick-fil-A it was confusing once we got home. Also, I wish they wouldn’t try to stuff to Salads in the one bag. This place has great salads. But you can’t get what you want because the app print out apparently what we ordered extra but it sure charges us. I have..FredschulzVersion: 2023.14.1

Is it me or did every fast food place get SLOW?The app tells the location to prepare the food when “you’re closer” and then after its recieved you can wait anywhere from 6-10 min after you arrive. At that point why use the app lol Just order in line. So now you have people hitting the “already at location” in advance because they are not gonna wait when they ordered ahead. It just shows these companies have tried to adapt with systems to take any order they can but in the process have not developed store systems to handle it. Let alone staff up to accomodate the extra orders. Since having online orders chic fil a dine in and drive through now takes longer. And like most places, when your meals exceed $9-12, you might as well do take out from a real restaraunt. Fast food is no longer a convenience when time constrained, its always a inconvenience. I love Chic Fil A, but im noticing a terrible trend among companies post covid, another time line event that has shifted things for the worse. Every decade it happens..Joe PefferVersion: 2023.1.0

Things cost too much in points.Things would be more affordable and people would be more inclined to purchasing more when they see faster rewards. For instance, A fry will cost 600 points. The average rewards member gets 10 points for every one dollar that they spend. So theoretically, the average person still in a rich status will have to spend $60 in order to receive a small fry that cost between $2-$3 depending on location. This will mean that the average customer will have to come into the store 10 times and buy ten fries. The math ain’t mathing… as someone who has a masters in business finance and marketing, I suggest that in order to redeem points the redemption cost goes down by half. This wooden Cline or younger market because now becomes affordable to the average kid who has an allowance and also appeals to the parent because now they can come to Chick-fil-A more frequently saying that the amount of points it cost to redeem a free item is less..T.ee C.eeVersion: 2023.5.0

ONE THING NEEDS IMPROVEMENTThe only thing about this app that needs improvement is the where you can put a note to the store. My family and order through the app and love it for the most part, however, the spaces it gives to let the store know something that you would like them to do is NOT enough! I just tried to put that I want the fries in separate bags that have salt on them and this is all I could put and had to do it without spaces between words to put the message: UNSALTEDFRIESSEPARATEBAGMARKED So I was trying to say that I wanted the unsalted fries in a separate bag and mark it so I would know which ones are salted and which ones are not, but the above message took every space it gives you, so if you wanted to ask tell them to put one of the meals in a separate bag or to put all the sauces in separate bag or anything else there is no way to do it! And now I just noticed that when you review your order details after you submit it, you can’t see the message you sent with it. That also needs to be corrected! One last thing I just remembered, I know that when I got through the drive thru or go inside and order, I can order the fruit cups without one of the fruits that I don’t care for, but it doesn’t allow that on the app, so that would also either need more space on the message part or the option to remove one of the fruits from the fruit cup! In the end, I don’t really understand why the message part is SO limited with spaces! :/.Nancyw69Version: 6.0.7

Good food, high rate of error with ordersAs always, food quality does not disappoint, but rarely get an order that’s filled according to the order. What a let down to get home to find there’s no dressing or the wrong dressing or one of the other food items is missing! Love the ease and convenience of ordering, paying and picking up using the app from my vehicle. I find the error rate is highest at this location compared to two others near my home. However, this happens to be the one closest to my travel routes. I will actually go out of my way to order from either of the others just to avoid these errors. Please don’t suggest I check the order before driving off, it’s hardly convenient and the majority of times other family members order. Try getting them to check before driving off; just not likely to happen. Besides, customers don’t expect such errors. Please address this issue at the location on Two Notch Rd. & I-20 in Columbia SC. Thanks for your attention to my concerns..67ndVersion: 2023.8.0

"A Convenient, Rewarding, and Delightful Experience"I recently had the pleasure of using the Chick-fil-A app, and I must say, it exceeded my expectations in every way. One of the standout features is the array of free rewards available just for using the app, from complimentary food items to special discounts. The integration of delivery options through Grubhub at the end of the transaction adds a convenient touch, ensuring that I can enjoy Chick-fil-A's delicious offerings wherever I am. Additionally, I love the occasional games offered within the app, where I have the chance to win even more free food and drink items. It's also worth noting the generous birthday rewards granted yearly, as well as the unexpected delight of random free food items awarded, making every visit to Chick-fil-A a delightful experience. Overall, the Chick-fil-A app seamlessly combines convenience, savings, and fun, making it a must-have for any Chick-fil-A enthusiast..HyltonDesignsDecorVersion: 2024.3.0

Rewards program has been DOWNGRADEDUsed to be really happy with ChikFilA rewards program. I would get free food items every few visits. However, they just changed their rewards program into a tier based points system. For example, the lowest level gives you 10 points for every dollar. To give you an idea, salads (which I used to get for free around once a month) take 1500 points to purchase. That means you would have to spend $150 in fast food at ChikFilA just to get a free salad. The top tier (red member) requires 5000 points to maintain red-level status. Red members accrue points faster by getting 12 points for every dollar and get a few more benefits - nothing that much more amazing than lower level members. 5000 points is over $400 in fast food within a year. I don’t think my arteries could handle that. Anyways, as far as the app goes it’s great and easy to do mobile orders. However, I don’t think I will be spending as much at ChikFilA as I used to because of the rewards program changes..CurtisamongusVersion: 6.0

Rewards doesn’t work!Love everything about this app except the Rewards redemption. I selected my reward, added it to my order; then clicked on my favorite saved meal. Reviewed my order but the reward wasn’t listed. Went back to the rewards section; it had deducted the points. Hmm?!? Added a note (not enough characters allowed in this section!!) to confirm reward to be included in my order. Got to the pickup window, asked if my reward was included. Employee had no clue, told me my “reward points are probably there.” But “I don’t get the salad now?” Again, unconcerned response. She didn’t ask if I wanted to purchase the salad now. I didn’t want to hold up the line behind me in the drive thru, so I left; went to another fast food restaurant to order — problem free — so my husband would have something to eat too. This issue needs to be fixed for customers AND so there is an easy way for the employee can add the reward during pickup..CorkaluVersion: 2022.1.1

Time Saver ! close to flawless so farThis App allows me to dine take out or eat in from the “bag”. Before the app, which i 1st heard Clark Howard praise on the radio, the Atlanta Peachtree X Collier Rd location, a mere 2blocks from our office was nearly unusable due to the wait times. I would go there once every few months and never use the drive through, now i walk up on pleasant days at least weekly. i know to hit the “i’m here” button about 100 yds before i walk in and i now get my food in 1 to 3 minutes like clock work. The app allows me to customize everything on the menu and while i’ve seen them miss a condiment here or there i think overall accuracy is much higher because of the total digital experience. The only flaw i saw recently is they removed all salads for a week or 2 due to the romaine lettuce problems - in a perfect customer experience world they would have messaged inside the app what was going on..TBS_ATLANTAVersion: 5.16.2

Needs additional feature for allergies!Tonight I ordered a Cobb salad in addition to several other items for curbside pick up. Within the item notes of the salad I put in capital letters “NO EGGS - allergic” because there was no option to order my Salad minus any ingredients. I also included within the whole order notes the same comment, in capital letters. I get my order quickly at curbside, but I’m disappointed to see my salad covered in egg. It’s been an exhausting day, my family is home starving and the restaurant is extremely busy. So I just take my incorrect order home because I don’t have the time or energy to go inside, with NO receipt, and wait for a new salad. At home we had to switch around who was eating what since the egg is chopped so finely it literally cannot be picked off. CFA is so accommodating of allergies when eating within the restaurant, it would be nice to see that accommodation extend to the app as well!.Amy_dubVersion: 5.16.1

Needs a “referral credit” featureI love this app! I’ve had it since 2016 when it first came out. I love that you get treats whether you buy food or just because. I love that now you can scan your receipt if you forgot to scan your app at the restaurant. I love that you can place mobile orders and skip long lines (even though the lines move super quick anyway). I tell all my friends that they need to download the app, especially if they have kids, because let’s face it, Chick-fil-A is the best option for “fast food.” I put it in quotes because Chick-fil-A is my favorite restaurant and I don’t qualify it as fast food. With that being said, the only thing that can take this app to the next level is a referral credit option. When I refer people to download the app, it would be nice to get treated in any form. Perhaps a head start to a treat, a free treat option, or cash placed onto the app. What do you think?.Gabrielle Zoe'Version: 5.16.3

They do pretty good, except with instructionsI’ve enjoyed the app - earning treats is awesome. I’ve only ever had one problem but it’s repetitive enough to knock a couple of stars off my rating. My family special orders items frequently so we were thrilled to see the “special instructions” section. For some reason they never follow the special instructions. After finding parking and wading through the line to “quickly” get my order it’s frustrating that EVERY TIME the special instructions are missed. Now we have to stand and watch regular walk-up orders be completed before our mobile order is corrected. This has happens at least 5 times. I’ve spoken with the manager and the GM about what to put to get the directions followed but...nope...it keeps happening. Apologies worked the first few times but now I’m hoping this review does something. Maybe a manual acknowledgment or something when special instructions are on mobile orders. I don’t know but it’s beyond frustrating from such a customer-oriented company..Bookgirl262Version: 5.14.4

The only way!Since the first time I downloaded the app, I have yet to order any other way. From curb side pick up, to the drive thru, or even walking in to pick up. Everyone knows Chick-fil-A is always busy, and it’s an obvious reason. How I pick up depends on the line inside, or the drive thru. It remember your most frequent orders, so you can literally get your favorite meal with two clicks! I would give it 5 stars, yet one time they didn’t put my sauce in the bag. Everyone knows you need the sauce. I didn’t complain to them, because let’s face it, the Chick-fil-A staff are the most courteous and joyful crew I’ve ever been served by. They even give my pup a biscuit at breakfast! I highly recommend using the app. Even if you’re going to dine in! Your order will be waiting on the counter, with your name clearly shown on the receipt! Plus they give rewards for using, like the free sandwich I got just a couple days ago!.GaRailroadMan90Version: 2019.13.0

Not pandemic friendlyThere is no option for walk-in not everyone drives so there needs to be support for non-motorist. As the app currently is, frustrating experience for both the customer and employees please add support for walk-up customers. Other than this the app itself great however there is a few options that could be added such a customizing food orders and reducing the amount of steps to redeem customer loyalty points. But yeah as it is I still say it’s pretty solid. Navigation is still simple and straightforward One thing to be aware of when using gift cards once you transfer your balance to the app the card no longer has any funds which I feel is a bit curious Below is my pre-pandemic review Original title: Only good to skip the line The ordering experience is great. Easy UI navigation is a breeze However I feel there are a few issues I need to point out, on more than one occasion my order was not correct. I love the app just be cautious of receiving your order correctly, it’s highly aggravating and from what I experienced it appears managers don’t take the customers side I was told there would be an investigation on the matter which consisted of only merely asking an crew member which in my opinion is highly subjective who would own up to an error hard evidence would be rolling back some camera the manager actually had the audacity to contact me back to give me his workers defense when I personally witnessed the error first hand.BlaumontagVersion: 2020.9.0

Chicken bussinOmg I love these places 🥵🥵🍆🍆🐥100%would smash I love u chicken is so dry and pasty and they WERE OPEN ON A SUNDAY also they didn’t say my pleasure also sundays r for wap, and it’s the Lord day so god help me I love the lemonade and to salty and busin( that’s what my grand kiddos say) I want to be sponsored bc the Mc chicken is so good and the Big Mac is goooood I want to put god first but I can’t when the quarter pounder w/ cheese lettuce and tomato and onions and mustard and sweet and sour sauce and u can’t forget the pickles and cookies and if u take the filet o fish and dino nugs r so bussin bussin I also love the wapper u make it so good when u put I good sauce on it wink wink***😩😩😩if u know what I mean. I also learned that my great great great great great great x10 founded it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!im so proud of her!. I wish u could put more of that goooood sauce on wink wink nudge nudge ***😩😩🥺if u want I can give u some tonight at my place at 11pm have fun belly on your first day 👍have fun in worship camp tommy.Shu6hiuVersion: 2022.12.0

This app is RIDICULOUSLY AMAZINGIf you love Chik-Fil-A, you NEED to download this app!!! It’s SO CONVENIENT! Like I don’t remember how I even got to downloading it but all I know is I use it a LOT more than I thought I would (almost more than yelp lately, whaaat?!). I mean Chik-Fil-A’s drive thru service is already top-notch fast, but if you don’t mind walking a little (the app is carry-out only) then you’ll get your food even faster than drive-thru... you even skip the lines inside!! The app is super easy to use and has a picture, prices, and calories for each item. I made an order during rush hour from my car in the parking lot, walked in, and they were already done. I kinda felt bad because the register lines went out the door and drive thru was slammed. Not to mention FREE FOOD!!!! The app gives you a lot of free stuff for using it!! I’ve gotten free waffle fries, a couple free sandwiches, free ice cream... I love this app..Visay1Version: 5.14.3

Good Service, Poor AppIt’s going on three separate times when I’ve pre-ordered my food and when I get there to pick it up, it’s not ready. Before you ask “did you tell the app you’re here and ready to pick up”? Yes I did but for some reason my app just keeps thinking for the last 5-7 minutes to drive to the store to pick up my meal. When I get there it’s not ready because the app never sent the order to the store. Luckily, the manager on watch knew what to do and had my food made fresh to go. But having an app for pre-order is kind of useless if it doesn’t work. There’s a girl that works at the store I normally go to and she agrees that it’s weird that it never shows up. My app just says that the order never went through and I have to talk to the manager. But then I’ll get a receipt saying thank you for your purchase. This is with the latest update you sent out. Please fix this because I’m scared to use my lunch time to get food prepared and be late to work because the app doesn’t work..DazzikinsVersion: 5.16.3

Love it so much, one thing consistently bother me thoughI have had the chic fil a app since it launched originally, and I’ve always loved it. I love the improvements that have been made, I love the usability and really just how easy the app makes everything. It’s very convenient and quite frankly elevates the experience. But, one thing has continuously bothered me that I’m surprised hasn’t already been added to the app. If you have multiple payment methods within the app, you cannot name them. I have multiple cards in my app, and all the app shows is the last 4 of the app so I can differentiate them but I don’t memorize the last 4 of every card I have, so it’s really frustrating. I would very much like to see a feature allowing you to name the different cards. Also, sometimes when ordering through the app, I have maybe 41 cents or something like that, some money but not enough to buy something, left on my chic fil a card. But, in order to use that I’d have to reload the card and then use it, or go inside and scan it, which defeats the purpose of the mobile order to skip the line. There should really be a way to combine these two payment methods, so I could use the rest of the money of the chic fil a card with one of the payment methods in the app. Overall, wonderful. If the features above were added, it would only make the experience better!.SizzleksizVersion: 6.1.1

Exploring the AppMy review is about the app itself. I can’t order buns separately. You can in store. When I add items to cart I would like the option to go to cart and review, see price and make changes with price prior to it forcing me to pick a location. No where does it show breakfast hours. I had to go to Google it. I agree with others that the point of an app is to be supported at all locations. If all locations don’t have say a parking spot for to go orders then it’s needs to be advised before you place your order. It’s not the customers job to figure it out after they arrive. App folks get on the phones and call locations you load and ask. I don’t want to use the app yet until I contact the store each time to find out. By the time I do that I can just go through the line or in store and order. My time is more valuable than in-app freebies. For those that have issues with your stores, hit twitter and email corporate. This has always worked for me with numerous chained stores. In my experience it’s mostly a training issue “such as a lazy manager not training, a specific employee, or a store that doesn’t follow corporate rules. It goes a long way when corporate here’s of an incident in a particular store, “you will get freebies” as opposed to blaming the chain as a whole. Yelp and FB are ok for complaints for customers to see but if you want to get results and see changes Corporate and Twitter are the way to go..KhimlawVersion: 5.14.4

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Chick-fil-A Negative Reviews

Terrible customer service response timeI purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used. Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again. When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent..Parr505Version: 2019.18.0

Has its pros & consI like the convenience of being able to place my order on the app. However, there’s some things I don’t like. If you have a gift card, and it’s not enough to cover your meal, they will make you reload the gift card with at least $10. This is a trick so you constantly have to give them more money in a never ending cycle. Say you have a gift card for $5 and your meal is $10, they make you spend $10 to reload the gift card, so you now have $15 on the gift card. Now, you have $5 left on it, so the next time you want to use it, guess what, that’s another $10… it’s a never ending cycle. Basically, avoid using gift cards on the app because it’s a scam. Use your gift cards in person so you can use cash or your debit card for the rest of the balance so you’re not overpaying all the time. Also, I tried to order breakfast @ 10:15am to be delivered to my house. The app says ‘15 minutes left for breakfast’ or something like that, but then has locks on all the breakfast items so you can’t order any. How can’t I order breakfast and it’s before 10:30?? And why is it that some locations only deliver for like 3 hours of the day?? Tried to get some delivered at my job and it said delivery hours for the location are 1pm-4pm… so basically the hours of the day when most people aren’t eating. Weird..HyenagirlVersion: 2022.10.0

Hate tapping “I’m Here”I cannot count the number of times I’ve had the app tell me that I “placed an order” only to arrive at the restaurant to find the order has not been placed because I forgot the counter intuitive and asinine need to scroll down several pages to the bottom of the screen and also press the “I’m here button”. I suppose this is intended to be considerate allowing staff to deliver carry out orders hot but ai hate it. The picky may call me a minority but don’t give a hoot about hot (actually I prefer warm or cool) because I’n here for FAST food. When I’ve placed an order, I expect the food to be ready when I arrived (ideally cool enough that it won’t burn me if I scarf it down and get back on the road). Having an automated maitre d’ feature trying to make sure my food is hot. It’s not only inconsiderate it’s an inconvenience. I love all the other features of this app. This one has been such a persistent nuisance, that next year I do not intend to patronize Chick-fil-A at all. I’m going to find another fast food app with fewer pretensions toward five star service that allows me to order ahead and has the food ready when I arrive without the need to press two buttons to confirm the same thing that should have been implied in the first action of acarry out order button that offers a false confirmation of “order placed”..Mr. bunburyVersion: 2023.21.0

Can’t add multiple gift cards or multiple orders. Account switch limitOne star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order. One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient! Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!.AppleJediVersion: 6.0.7

Confused CFA GuestsAs a Team Member, I feel obligated to express some of the thoughts guests express to me about the app, because we run into a lot of problems with it at my CFA. Rewards are too hard to get to and slow down the flow of ordering. Why is the most important option of Rewards (Redeeming in store) the last page? I often have a hard time telling guests how to get to that page and have to just point at their phone. That's weird. We should be able to explain to guest how to get to this page in simple phrases, like click the button in the top right hand corner. Not click the present (you have to say present because the font that says "Rewards" is to small to read) Then swipe over in the top 1/3 of the screen twice. Thats weird, and we often say like "sorry our app is a little weird" to guests to make them to feel like its their fault. Overall, there's a lot of messy parts. Guests also try to scan to pay and don't know they didn't hook up money, and this is just because the font on button is just way to small. In Florida, about 50% is 50+, and you we cant depend on them being able to read the very small text so we just say tap the 1st or 2nd button, but it would be much easier if everything was just readable. I hope these thoughts help in improving the app. :).ReedjschuelerVersion: 6.1.7

App Hacked, Nothing Was DoneWhen I discovered that someone hacked into my Chick Fil A app and was using my credit card to add money to a digital gift card, I immediately called customer service. The representative admitted it’s very likely someone did hack my account and discouraged me from deactivating it. I took his advice and instead changed my password, enabled Touch ID and removed my credit card information from the app and called the card company. My card company handled everything perfectly, but the next day I discovered my account was still being used by someone on the other side of the country. I called Chick Fil A customer service again and he submitted a form to have my account deactivated. It’s been a week, my account is still being used by the hackers and nothing has been done on Chick Fil A’s part. I’m shocked by how hard it has been to keep my account secure. Even though I’ve enabled Touch ID and changed my password, it seems as though there’s no way to force a log out so whoever used my account the first time is still able to do so. And I don’t have the capability to deactivate my account myself because of the outstanding balance the hackers put on the digital gift card linked to my account. As soon as I get customer service to do their job, I am deleting the app and will never re-download..RynpupVersion: 6.1.8

Check your card accounts after purchasingTwice in the last week my mom has placed mobile orders that include redeemed rewards for free items. Both time when placing the order, the free items were reflected in the total in the app when completing the order … even the e-mailed receipt matches. However, after picking up the order the price changed to the regular price, as if no rewards were redeemed, and the full price was charged to her card. She went back to the restaurant twice and spoke to a manager. The first time the manager gave her cards equivalent to the rewards redeemed. The second time, another manager was flat out rude and refused to give a refund … she didn’t even want to give any promo cards when presented with proof of what was in the email receipt vs what was charged. This second manager claimed a refund could not be issued without the food when the food was clearly not the issue here. Please check your receipts and card accounts after purchasing using the mobile app for pickup. Make sure you ask for a receipt when picking up as well. Something is clearly wrong here as this has not happened before after using the app for many years. It makes me wonder if this is happening to other people who are not noticing..NiecybrownVersion: 2024.4.0

App not workingJust in case someone else experiences this: I have an iPhone 7S. I’ve been using the Chick-Fil-A app for just two years now. I’ve never had any trouble until May 2022. The app just stopped working. I reset my phone, closed out the app, reset the app, logged out of the app and logged back in. I deleted the app, re-downloaded the app and finally updated the app. After the update, the app worked once. I placed an order and was good. Two days later, I attempted to use the app and nothing. I have to delete the app, and re-download it every time I need to place an order. This is insane. I’ve already updated it, and there’s no reason it should not work. I wish the review section could have videos posted, because I would gladly record my troubles. Anyhow, if someone is experiencing the same thing, maybe you found a solution you could share. I’m now in the process of spending my points and being done with the app and Chick-Fil-A. I’m a huge app user. I want my food ordered and ready when I pull up to any spot. If I have this much trouble to have that small ease and joy of ordering my food, then forget it. Hopefully this all gets resolved..~337~ for lifeVersion: 2022.7.0

I just want breakfastYou keep changing the rules on me! Once I phoned in an order for breakfast, it was after 10:30 before I could get to the restaurant, when I walked in they told me they can’t do breakfast after 10:30 and since I hadn’t payed for it before hand , no chicken minis! Today I went thru my mobile app, the restaurant closest to me was closed today (4th of July),so I ordered from the next closest store. Had my order in by 10:10 and paid for it thru pay pal. It’s was after 10:30 before I got to the restaurant! I went in and yes the had an order in my name, but since it was after 10:30 they couldn’t prepare my order! I said that I order before 10:30 and used my pay pal. That’s when I was told I needed to call before 10:30 to let them know I was running late?! If I could make it before 10:30, I would not need to place an order before 10:30! When I placed the order for pickup and checked out, I saw a statement saying they would have it ready for pickup. I didn’t see anything about having to call in prior to 10:30 and I didn’t receive an email telling me I had to do this! Not that I would have read it since I was driving on a major highway!.4rabbieVersion: 2023.10.0

Jasper, Al Chick-fil-AI eat there literally 3-5 times a week. I always order through the app, and most of the day time employees know me by name. I eat there on my way to work because ordering through the app and going in to grab my food used to be fast and convenient, and my order was always correct. That is no longer the case. It takes longer and longer to get my food, and often I don’t get napkins or all of my condiments. And I don’t know this until I get to my car because they tape the bag shut. And even that takes entirely too long. They can’t just fold the bag over and tape it. Instead it has to be rolled down ever so carefully. Anyway, today was my last straw. I decided to order through the app and pick my food up at the drive thru because I’m working at home today and was still in my pajamas. I got there well before 10:30 but didn’t get to the speaker until 10:31. I was told I couldn’t get my breakfast. It was literally 1 minute late, and if your employees hadn’t suddenly become slow as hell, I would’ve been at the window well before 10:30. So I left and went to Jack’s who served me even though it was a few minutes after 10:30. I’ll let them have my regular business from now on..SharaleggVersion: 6.1.8

Doesn’t know where you areEver since they added the new “we’ll start preparing your food when you get close” feature (which doesn’t even work by the way), the app can’t tell when you’re at the restaurant. The past 8 times I’ve ordered on the app it’s shown me right on top of the restaurant on the little map but when I click “I’m already here” it always acts like I’m not here, like it says “are you sure? It doesn’t look like you’re here yet.” When I’m literally right on top of the restaurant on the mini map. Chick-fil-A is the only order ahead app that doesn’t let you designate a time and it doesn’t get your food ready when you get close. So in short, ordering in the app is useless because it’s usually slower than going in the restaurant or drive through. If you want points I guess the app is great, but their whole order ahead system is leaps and bounds behind everyone else’s, so don’t expect much in that department. I’m sitting here typing this while I wait 15 minutes for my curbside order because the app can’t get my food prepared any sooner apparently. Fix your app Chick-fil-A..AlynnsmVersion: 2022.12.0

Two major issuesFor the most part, it works great. I agree with a previous review regarding the use of gift cards. It is silly that you cannot use the remaining balance of a gift card and supplement it with an additional payment method. If you have $5 on a gift card and your balance exceeds $5, you have to reload the gift card with a minimum of $10. In essence, you will never be able to use your full gift card balance on the app. Also, you cannot place an order over $50. One of the prime reasons to use an app and order ahead is when placing a large order. You are also locked out from being able to place an additional order until the first order is processed. We are a family of 4 and our orders boarder $50 and if we add any special like a dessert or a milkshake, we cannot place the order. Some locations are great about allowing us to add the items when we go through the drive through and others tell us we have to go through the line twice (which is never going to happen). If they fixed these two items it would be perfect!!.Katbyrd76Version: 2022.12.0

At my wits end; I want to give 5 starsI don’t know if there is a glitch with the latest update, but my mobile orders have been wrong for the past couple of weeks. It started when I reordered a previous meal (sausage muffin breakfast) but the order my store got from the app was a sausage biscuit breakfast (I’ve never ordered that and I detest their biscuits). A couple days later I ordered a chicken sandwich with ADDED bacon (I double checked and screen-shot my order just in case) and I got a sandwich with NO bacon, NO BUN. The online order they got at the store clearly had my name and had a no bacon/bun request, which didn’t match my receipt (I showed the store my pic of my order and the receipt and they didn’t know why it changed). I’ve been back 3 more times and this keeps happening: the order my store gets on their end doesn’t match what I selected on the app. And it’s not a supply chain issue; whenever I go inside and ask for a fix to my meal, they always have what I originally ordered. While I do like collecting free meal cards from my local store, I just want the app to work again and get my orders correct. I’m tired of playing meal roulette..BlaakpilotVersion: 2021.16.0

Missing ability to order certain itemsYou can’t order some drinks with meals, and apparently pointing this out is “unsolicited feedback”. What a joke. What a bunch of mumbo jumbo just to point out you can’t order a 50-50 drink with a meal, but can from beverages, and there’s no price difference. “ Chick-fil-A is fortunate to have many loyal customers. Many of these fans take the time and effort to inquire about sharing their own ideas about ways they wish to see us improve - whether it is adding a specific new product, service or feature. We are grateful for our customers` intent, and this motivates us to work even harder to keep improving. Unfortunately, it is our corporate policy not to accept or consider any unsolicited creative ideas. This is a difficult decision because we realize that by following this policy, Chick-fil-A may miss out on some great ideas from our customers. We would rather miss out on some of these ideas than to risk any potential future misunderstanding should Chick-fil-A develop or already have developed a product, service, or feature that may seem similar to a customer`s idea.”.MichaelcarlyleVersion: 2023.12.0

Could be much, much easier.Sure, it is nice to be rewarded for loyalty... but only if you can simply order what you would normally get. The rewards are missing the items that I usually order. Why can’t this just work simply and have so many points correlate to a dollar reward like so many other reward apps? What if 1000 points = $5 off? That would be great! But instead I have to search through the available rewards looking for my combo meal... wait, no combo meal... my sandwich, then my drink, then my large waffle fry... wait no large waffle fry reward so I’ll go with the small this time... I guess it is another pseudo rewards program that makes it just enough of a hassle that people don’t use it as often. Maybe this isn’t such a big deal to other people. Maybe it is just irritating enough that when they forgot to put my sauces in the sack today (that I ordered) and then had to consume my small fry and lousy grilled-chicken sandwich (I meant to get the regular sandwich, but clicked on the wrong reward button) without sauce it inspired me to leave this review. I was tempted to go back for the sauce, but 10 miles down the road... writing this review was easier..KudakoVersion: 2021.3.0

App is great but some stores have issuesI use the app quite a bit and never encounter issues but while in Houston, TX I had a major problem. The app showed a store was open past 10:00 p.m which was fantastic except after ordering my meal and only given the option for carry out, I was disappointed to find the doors to the restaurant locked! The officer inside explained the drive thru was open. I told him I had a mobile order and he explained to me they would have it. Once to the menu to order o told them I had a mobile order. She originally said she could not locate it. After giving her the order number she found it. When pulling up to the window the order was completely wrong and I had to hand them my phone to review the order. They did get it right but did not apologize for the inconvenience. I don't fault the app as much as the management at the location. If they are accepting mobile orders they should be open or allow you in. If they are not going to do that, then they should utilize the curbside delivery spots that other stores have. This was a frustrating visit and it did not have to be..Merideth/Scott CooperVersion: 5.14.2

Clumsy process to redeem awardsRedeeming awards through this app is extremely clumsy, which is especially frustrating in a drive thru. You first have to select what item you want to redeem. It then gets added to the “awards” screen. THEN you have to go to that screen and click “redeem,” at which point it brings up a barcode to be scanned. HOWEVER, if you let your phone go to sleep and then wake it back up again, the app seems to forget that you were about to redeem an award and just scans as if you’re paying in full. It happened to me this morning. Only when I looked at my receipt later did I realize that I paid full price and did not get my reward. ALSO, once you “redeem” an award, it will then expire in 30 days. The whole process seems needlessly complicated. I don’t even know how it would’ve worked if I had received my award. Would I have had to scan twice? Once for the award, and once to get credit for my purchase? I love Chick-fil-A, but I might just stop using the app. It feels like more trouble than it’s worth..You know me.Version: 6.0.10

Not a secure app. Would not recommend.I Just deleted the app after someone guessed my password, changed the email address on file and started fraudulently making charges for a restaurant location in another state using my card number saved in the app. Changing the email address saved on my account prevented me from being alerted to charges being made to my card stored in the app. While I wasn’t made aware of activity on the app, either by push notification or email, my bank immediately alerted me of suspicious charges and I began the long process of tracking the fraud. Thankfully my bank was able to credit all the fraudulent charges to my account, but Chick-Fil-A has done nothing but send an automated, blanket email blaming users for how they set their passwords. Additionally, (as of this writing) they don’t use any sort of multi-factor authentication to alert a user of unauthorized account changes. I have learned not to trust a company with my financial information if they do not utilize security measures to confirm the user making changes to an account..Concerned_user3Version: 2022.12.0

Inconsiderate step backwardsThis latest update is the perfect example of how the corporate types are just completely disconnected from the people that are working in stores. They updated the app where you can no longer add special instructions but they don’t take into account all the different ways you can build something - for instance I want a Cobb salad but instead of those nasty dried peppers I like granola - there’s no option and where I used to be able to easily request granola in app I now have to call the store and often times they’re so busy the ball gets dropped and I end up without. The app verbiage is basically if there’s something you need that you don’t need let a team member know and they’ll get it. So in Texas today it’s 107 outside. If I were in their shoes I’d prefer to make one trip to a car not 2-3. And these changes were made with no consideration for the employee experience and without considering all the possible ways someone could order something as well..Mytw0b1tsVersion: 2023.11.0

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