Chick-fil-A Customer Service

The last 3 times I have been to Chick Fil A, Robt C Daniel Pkwy, augusya, Ga, I ordered at home from the app, then went to pick up my order. My order wasnt ready. My order wasnt even showing up on my app. Even though my card was charges. There was nowhere in the app for me to contact the store to let them know what parking spot I was in for curbside pickup. So Today I tried to call them. The first 3 times no one answered the phone. The fourth try, someone finally answered. By then it was 10:35 am and he said breakfast was over at 10:30. Even though I placed my order before 10 am. Due to app not working properly. And them not answering the phone for 10 mins, it was after 10:30 due to no fault of my own. The restaurant is closed for going inside so that was not an option. So I had to leave with no food. I went down the st to Another place. He wasnt even very apologetic. He came back out with a telephone # I could call. He had a drink in his hand ( my order, that i didn’t get, included a drink). I thought he was going to give it to me. Since I had no food or drink due to the app. But no, he was taking it to someone else. I had actually thought he might at least bring me some kind of food to make up for me not getting order due to the app. But no- nothing. Just “ call this #”. For help with the app. Not very good customer service. He didn’t even say he was sorry for the inconvenience. Very disappointed with chick fil a right now. The app has also not given me any points for any of my prior orders.

I downloaded this app a couple of months ago and just as I expected it has been magnificent. Then again no one should be surprised, Chick-fil-A makes excellence it’s status quo. I would also love to point out that despite the psychotic prejudices of some politicians deluded college kids up north and out west, that America is still a free-market society. Exhibit 1 the massive success with the multi story beacon of hope smack dab right in the middle of Manhattan, Kudos to Mr Cathy and whole team for providing all potential American business owners a fantastic blueprint to use. Serve a great product with fantastic customer service, make sound financial decisions and people will form lines around your restaurant to purchase that product. For the people who disagree with Mr. Cathy‘s views on marriage, don’t purchase their product, that’s how a capitalist free-market society works. What doesn’t work is any group trying to tell another group who may or may not disagree with the first group, where they should and should not eat or shop. It’s none of your business! and frankly the more vehemently you try to tell most Americans how to behave, they’re going to tell you to take a long walk off a short pier. Or have you noticed those new restaurants in Seattle and York and Chicago and yes just like in Atlanta Georgia and Birmingham Alabama there are lines all the way around the buildings all the time. I realize that was a bit of a rant, but in closing let me reiterate that the app is great not only will you save time but you’ll get a lot of free stuff too!!

The first issue - I ordered food to be picked up curbside. After checking in with my spot number, I waited for approximately 5-7 minutes before the app notified me that my order was ready and would soon be on the way. Fifteen minutes passed but still no sign of my order. I then headed inside to get it myself (figuring they must be really busy). I waited ANOTHER ten minutes at the pickup counter, only to be told that my order was never received. I handed my phone over to the manager to show her my order, which still said that my food was on the way. She continued to insist that my order was never received, and she made no offer to prepare it for me. Although, my lunch hour was nearly over at that point and didn’t have time to wait on it anyway. I checked my back account that afternoon to see if I was charged, and sure enough I had paid for food that I never received. My second issue happened several months later at a different location. When I tried to check in with my spot and to see an associate. So, I got out of my car and walked inside once again. Then, only part of my order was handed to me. The app showed my order as I had ordered it, but the order sent to the restaurant was missing one of my meals. I checked my online account and had only been charged for one meal, despite the order on my app correctly showing I had ordered and paid for two. I didn’t want to wait around and place another order, so I just left with one meal instead of two. To summarize, I’ve been forced to go without lunch on two separate occasions (despite paying for it on one) because this app failed to accurately relay my orders. I haven’t had issues with other food apps (Starbucks, Dunkin, Subway, and so on and so forth), so this is really unacceptable.

Ive been a signature member for some time now and chick fil a has been an honor to eat at. First of all… the customer service aspect at the store i go to has consistently been amazing EVERY SINGLE TIME. There will always be a couple people that hate working there or are having a bad day BUT they still work to push the friendly demeanor that is the “pleasure” experience. Second is the food Quality. By far the best bang for your buck. They make it fresh every time. They make it hot. Its perfectly assembled almost every time! I love it. Third is the app itself. The customer service on the app is FAST! I don't complain when i go there because they get it right majority of the time. On the off chance something is messed up and its before close or something along those lines, you can submit the app request a complaint. its taken care of in less than two days (from my experience). Then they flood you with “I'm sorry” rewards. Brilliant. On top of that the point based system is pretty solid with rewards coming cheaper than most places to grind for. Thank you for your service chick fil a :) its been “my pleasure” to have you guys serve me with kindness and substantial food.

I love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using it since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give our parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once as I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work.

Overall it's a great app. Customization of orders are limited. If want lettuce and no tomatoes, you can only do that with the original sandwich while you're not able to remove it from the deluxe version. At Fairfax Circle, a normally very busy location in my experience, they do not have dedicated parking for mobile orders, but insist that mobile orders are picked up thru walk-in vice drive thru. The app includes a notification that you're at the restaurant with the caveat it is to provide the freshest food. Sitting out in the parking lot until there's a space to park is not going to keep the food fresh. They should be able to either take my order number at the drive thru and enter it so I am in the sequence or it's an option in the app to notify them the customer is in the drive thru queue. Or reserve a space for pick up orders like every other restaurant in the country pretty much does for their mobile orders. The customer isn't going to know the parking lot is full before they arrive and the mobile order is to place your order before you even arrive at the restaurant with your custom choices.

Please read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it.

So there are three complaints I have, but at the moment I can only think of 2: 1. When loading money into the app I love that there are different payment/card options. However, I cannot pick anything less than $25 to reload. I would like for the amount to be adjustable to MY personal situation. I understand people miskey and may make the mistake of adding more funds than intended, but if the top threshold is $100 then I don’t see where the big problem is. 2. I have a lot of rewards, and last time I made the mistake of picking a frosted lemonade instead of the milkshake. The picture look almost alike so it was silly mistake while dealing with 4 kids in tow. The manager couldn’t back out of the reward to pick the right now, but thankfully the points were the same for milkshake & frozen drink so it wasn’t a big deal. The problem comes when one may double tap the wrong reward (happened to me!) and then you have 2 fries when you only wanted one. 3. Will come back to give feedback

My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us.

The last few times that I’ve gone to this location the same boy has checked me out. I was told that the spicy chicken deluxe that I was buying would be deducted from my rewards. When I went back later to check my receipt I realized I was in fact charge for the sandwich that was supposed to be free. Just now I went to this Location I asked the cashier about the sandwich that was supposed to be free and he told me that there wasn’t a such thing as a free spicy chicken sandwich deluxe. I guess he was just in a hurry and trying to get me through line because once I left I went through the app and found out that there is a free spicy deluxe sandwich and I could’ve been getting them free all along. I’m a regular customer (2-3 times a week) and I just realized that the last 3 visits that my sandwich was NOT free. I am just now realizing it since I use my debit card each time and I’m not trying to hold up the line myself. Please go over the rewards program with the cashier at the window.

This app is perfect, I’ve never had an issue and it is very dependable. I deliver pizzas and sometimes I’m in the mood for a grilled chicken sandwich or my personal favorite spicy chicken sandwich with strawberry jelly! I usually don’t get off work til after Chick-fil-a closing hour. Also the last couple of hours where I’m from seem to be the busiest. I hate waiting in lines whether it’s drive thru or inside, so being able to place my order after I drop off a pizza, a driving 5 minutes to get there, walk into the store, grab my bag and I’m otw back to work is literally genius. Even better I’m able to comfortably ask my brother or my boyfriend to pick up food otw without dealing with money or them putting in the wrong order etc. This app is fabulous and I’m upset with myself for not getting it sooner lol. If there was anything I could change on here is giving me an option to write notes like, extra crunchy chicken, or give an option to have a large water, but that’s simple and I’m sure it’ll change soon😁

As a chick fil a employee, if you are having trouble with payments not going through at the restaurant but on your phone that has to be taken up with your bank. If you are having trouble using your rewards to get something free it has to be ringed up separately to get your rewards. So when you say what you want and you don’t say I want to take off for something that causes us problems because we have to cancel the whole meal and ring your order up separately so you get your item for free. Also we get signed out of our iPads a lot so when we take your order and you pay and it signs us out we have to ring up your order one more time and you will have to pay again but the first payment will come off of your bank account it will just say pending and it will put the money back please don’t get an attitude with us over something we have no control over. I hope this help.

I’ve always had a fascination with rewards apps. Once I learned that you can get free food and deals, I was so in. I don’t have many Chick-fil-A’s near me, but I love the one that’s closest, and downloaded the app a few years ago. I have many rewards apps with just about every place I go to, and this is by far THE BEST ONE. I’ve never experienced any bugs or glitches and the display is perfect. Whoever designed this app knew what they were doing because it’s so easy to understand and aesthetically pleasing. The rewards system is so clear and has never once failed me. Another feature I love is how when you add/remove toppings or sides to your meal, it actually shows the calorie difference at the end. This doesn’t hold too much significance to me personally, but I never see apps doing this and I love the attention to detail!!!! If i had to only keep one rewards app, 100% it would be this one. Thank you, Chick-Fil-A!!!

I do love this app.I love the rewards and everything that they give you. I’m only complaining and writing a bad review because of their delivery service. If you want Chick-fil-A to deliver to you you have to pay all these extra taxes, tip, and a delivery fee of $2.99. Which I understand but then all of the meals are so much more expensive on the app compared to when you just go yourself. They raise each meal/item $2 to $3 dollars each. I saw today to see what my total cost would be. If I go and get it myself for a breakfast meal it’s $9. As if I do delivery with all the taxes and all the fees my meal came out to almost $20. Plus my food always comes poorly packaged, cold, and not filled up. We’ve complain to the point of just getting free food, but even the free food is bad lol. Maybe it’s just the chick fil a on trinity mills that we go to. Yes, I just get my chick fil a on my own from now on

Things would be more affordable and people would be more inclined to purchasing more when they see faster rewards. For instance, A fry will cost 600 points. The average rewards member gets 10 points for every one dollar that they spend. So theoretically, the average person still in a rich status will have to spend $60 in order to receive a small fry that cost between $2-$3 depending on location. This will mean that the average customer will have to come into the store 10 times and buy ten fries. The math ain’t mathing… as someone who has a masters in business finance and marketing, I suggest that in order to redeem points the redemption cost goes down by half. This wooden Cline or younger market because now becomes affordable to the average kid who has an allowance and also appeals to the parent because now they can come to Chick-fil-A more frequently saying that the amount of points it cost to redeem a free item is less.

The only thing about this app that needs improvement is the where you can put a note to the store. My family and order through the app and love it for the most part, however, the spaces it gives to let the store know something that you would like them to do is NOT enough! I just tried to put that I want the fries in separate bags that have salt on them and this is all I could put and had to do it without spaces between words to put the message: UNSALTEDFRIESSEPARATEBAGMARKED So I was trying to say that I wanted the unsalted fries in a separate bag and mark it so I would know which ones are salted and which ones are not, but the above message took every space it gives you, so if you wanted to ask tell them to put one of the meals in a separate bag or to put all the sauces in separate bag or anything else there is no way to do it! And now I just noticed that when you review your order details after you submit it, you can’t see the message you sent with it. That also needs to be corrected! One last thing I just remembered, I know that when I got through the drive thru or go inside and order, I can order the fruit cups without one of the fruits that I don’t care for, but it doesn’t allow that on the app, so that would also either need more space on the message part or the option to remove one of the fruits from the fruit cup! In the end, I don’t really understand why the message part is SO limited with spaces! :/

I recently had the pleasure of using the Chick-fil-A app, and I must say, it exceeded my expectations in every way. One of the standout features is the array of free rewards available just for using the app, from complimentary food items to special discounts. The integration of delivery options through Grubhub at the end of the transaction adds a convenient touch, ensuring that I can enjoy Chick-fil-A's delicious offerings wherever I am. Additionally, I love the occasional games offered within the app, where I have the chance to win even more free food and drink items. It's also worth noting the generous birthday rewards granted yearly, as well as the unexpected delight of random free food items awarded, making every visit to Chick-fil-A a delightful experience. Overall, the Chick-fil-A app seamlessly combines convenience, savings, and fun, making it a must-have for any Chick-fil-A enthusiast.

Used to be really happy with ChikFilA rewards program. I would get free food items every few visits. However, they just changed their rewards program into a tier based points system. For example, the lowest level gives you 10 points for every dollar. To give you an idea, salads (which I used to get for free around once a month) take 1500 points to purchase. That means you would have to spend $150 in fast food at ChikFilA just to get a free salad. The top tier (red member) requires 5000 points to maintain red-level status. Red members accrue points faster by getting 12 points for every dollar and get a few more benefits - nothing that much more amazing than lower level members. 5000 points is over $400 in fast food within a year. I don’t think my arteries could handle that. Anyways, as far as the app goes it’s great and easy to do mobile orders. However, I don’t think I will be spending as much at ChikFilA as I used to because of the rewards program changes.

Love everything about this app except the Rewards redemption. I selected my reward, added it to my order; then clicked on my favorite saved meal. Reviewed my order but the reward wasn’t listed. Went back to the rewards section; it had deducted the points. Hmm?!? Added a note (not enough characters allowed in this section!!) to confirm reward to be included in my order. Got to the pickup window, asked if my reward was included. Employee had no clue, told me my “reward points are probably there.” But “I don’t get the salad now?” Again, unconcerned response. She didn’t ask if I wanted to purchase the salad now. I didn’t want to hold up the line behind me in the drive thru, so I left; went to another fast food restaurant to order — problem free — so my husband would have something to eat too. This issue needs to be fixed for customers AND so there is an easy way for the employee can add the reward during pickup.

This App allows me to dine take out or eat in from the “bag”. Before the app, which i 1st heard Clark Howard praise on the radio, the Atlanta Peachtree X Collier Rd location, a mere 2blocks from our office was nearly unusable due to the wait times. I would go there once every few months and never use the drive through, now i walk up on pleasant days at least weekly. i know to hit the “i’m here” button about 100 yds before i walk in and i now get my food in 1 to 3 minutes like clock work. The app allows me to customize everything on the menu and while i’ve seen them miss a condiment here or there i think overall accuracy is much higher because of the total digital experience. The only flaw i saw recently is they removed all salads for a week or 2 due to the romaine lettuce problems - in a perfect customer experience world they would have messaged inside the app what was going on.

When the app isn’t glitching out, it’s okay minus the fact that they keep adding and taking away the option to customize items. That’s problematic because I don’t eat red meat so when I want a cob salad to share with someone else, I want to put the bacon on the side for them but you can’t do that because that’s not an option preset by them and now you can’t write in your customize request. Also, I would write in the customization request at the end that I did not need any utensils, napkins, or straws since you also don’t have that as an option like most other restaurant apps these days do in order to reduce on plastic waste considering, you know the whole climate crisis that we’re trying to deal with! Glitches: Now, in the past month of using this, I have had to go to the restaurant to order and get the wrong thing because I had to ask a human who thought they knew what they were doing and exactly what I wanted, but they didn’t. Where is when I enter it in the app for pick up it’s put in exactly how I want it and I don’t have to go back and complain which nobody likes to do that. This is due to some error that just says ‘sorry we’re unable to serve you at this time. Please try again later.’ I’ve tried updating the app with no fix and I have tried closing the app and going back in but it’s been happening almost every time I try to use it in the past month since the most recent update of no longer being able to write in customizations. Please fix this issue asap and pay those workers enough to care and live!

I placed a breakfast order this morning at 10:22am in the APP and the order went through and the app told me to head to the store to pick up my order. It even showed my estimated arrival time of 10:32am. I arrived a minute early and went to the app again and it asked me to put in my parking spot #. I entered the number and it cancelled my order on the spot because it was 10:31am. I went into the store and ask what happened and the store manager told me I was a minute late for breakfast so they cancelled my order. They didn't offer me a meal, they didn't offer an apology but instead stated, "we aren't responsible for the app or the customer experience it creates." Well, I beg to differ. If you chose to use the app at your store you are responsible for the experience it creates and for giving feedback to corporate on how to improve it. In this case, the app even projected my arrival time at 10:32 so why didn't it tell me that it was too late so I could have avoided a trip at a time I was in a big hurry to get my daughter to an appointment. Just created a frustrating experience and just goes to show that the minute something goes wrong Chick-Fil-A no longer is "MY PLEASURE". This is my second very poor experience at this restaurant. I tried to call Chick-fil-A customer service To give feedback but after 17 minutes of waiting on hold to horrible music gave up....clearly they don't want feedback or it isn't a priority for them.

I came to leave a review and I realized I’ve been having this problem a lot longer than I thought. This company just flat out refuses to let me change my email address to something I actually use. I click the button and it says I can change it. I type in my new email. Then it gives me an error. In the meantime I get a so-called verification email sent to my correct email address. However there is no active link attached. It’s a giant red verify button but it’s only the picture. There’s literally no link to click. I mean I’ve always liked Chick-fil-A but times like these I passionately despise Chick-fil-A. Why can’t you just let people switch their email addresses? Why the hassle? My literal actual bank makes it easier to change email addresses. If I didn’t already have points on my account I would just say forget it and start a new account using my correct email. I’ve messaged customer service and they don’t reply. Old review: The last couple of times I’ve tried to use it nothing works. None of the buttons work. You click them and nothing happens. I’ve deleted it and reinstalled it and rebooted my phone. Every once in a while it will work and then it goes back to not working. It also won’t let me edit my profile. I tried to login through the website and that won’t work either. It tells me my device isn’t recognized even though I’ve been using it for years. I tried to verify it and it refuses to send me the verification email. I like Chick-fil-A but the technical difficulties are just too much. Guess I’m not ordering there for awhile.

The app looks pretty at first, but is poorly designed. I downloaded the app & created a profile, only to see that you have to “Add Funds” for Apple ID. It’s not a simple “double click & it’s paid” sort of deal. It’s confusing and not convenient. That would’ve been a 3 or 4 star rating, but I’m giving a 1 because of their Support - which I can’t communicate with! There’s no option in the app to delete an account and when you click “Customer Support” it says there’s a technical issue and they are working on getting it fixed. But it says “In the meantime, you can still order food - whew!” .... no, not “whew” ... more like WOW! I just wasted so much time on this app that I could have already driven to Chik-fil-a, waited in the LONG drive thru, gotten food, and been home already! If driving to the location to get the food and bringing it back home is quicker than dealing with the app, then clearly something is wrong. My suggestion is to hire better UX UI devs, and to find a way to fix it so you don’t have to “add funds” on Apple Pay. It’s 2021, Chick-fil-A is a huge company... if they don’t have a simple double click Apple Pay option yet, then you know what’s up! So if you have an iPhone, want use Apple Pay, and are looking convenience... this ain’t the app for you! The struggle ain’t worth their “rewards”. You’re better off hitting the long drive thru - it’s a lot less stressful and quicker - and that’s pretty sad. There’s no excuses for large franchises with bad apps in 2021.

I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used. Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again. When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.

I like the convenience of being able to place my order on the app. However, there’s some things I don’t like. If you have a gift card, and it’s not enough to cover your meal, they will make you reload the gift card with at least $10. This is a trick so you constantly have to give them more money in a never ending cycle. Say you have a gift card for $5 and your meal is $10, they make you spend $10 to reload the gift card, so you now have $15 on the gift card. Now, you have $5 left on it, so the next time you want to use it, guess what, that’s another $10… it’s a never ending cycle. Basically, avoid using gift cards on the app because it’s a scam. Use your gift cards in person so you can use cash or your debit card for the rest of the balance so you’re not overpaying all the time. Also, I tried to order breakfast @ 10:15am to be delivered to my house. The app says ‘15 minutes left for breakfast’ or something like that, but then has locks on all the breakfast items so you can’t order any. How can’t I order breakfast and it’s before 10:30?? And why is it that some locations only deliver for like 3 hours of the day?? Tried to get some delivered at my job and it said delivery hours for the location are 1pm-4pm… so basically the hours of the day when most people aren’t eating. Weird.

One star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order. One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient! Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!

As a Team Member, I feel obligated to express some of the thoughts guests express to me about the app, because we run into a lot of problems with it at my CFA. Rewards are too hard to get to and slow down the flow of ordering. Why is the most important option of Rewards (Redeeming in store) the last page? I often have a hard time telling guests how to get to that page and have to just point at their phone. That's weird. We should be able to explain to guest how to get to this page in simple phrases, like click the button in the top right hand corner. Not click the present (you have to say present because the font that says "Rewards" is to small to read) Then swipe over in the top 1/3 of the screen twice. Thats weird, and we often say like "sorry our app is a little weird" to guests to make them to feel like its their fault. Overall, there's a lot of messy parts. Guests also try to scan to pay and don't know they didn't hook up money, and this is just because the font on button is just way to small. In Florida, about 50% is 50+, and you we cant depend on them being able to read the very small text so we just say tap the 1st or 2nd button, but it would be much easier if everything was just readable. I hope these thoughts help in improving the app. :)

Bro I am just trying to sign in to redeem all my gift cards, and neither the app or website will let me sign in for some reason. Did everything the FAQ troubleshooting answer said and it still says it’s having issues. People all over the Internet have been having this problem with no avail. I am not trying to do all of this for Chick-Fil A. I’ve been given 5 gift cards and it would be way easier to transfer them all to an account rather than keep track of each of their balance. At this rate, it’d be easier to transfer them to a Popeye’s app account or something idk. Maybe not, but then I’d at least have Popeyes. Chick-Fil-A is having some change to the chicken people aren’t crazy about so I don’t know how to feel about having this much credit to their establishments. How do you feel about this? How have you been doing? Side track but I appreciate you taking the time to read this. I don’t like to be this negative. I do enjoy this restaurant and want to use these gift cards to treat myself and my friends. Perhaps the Popeye’s jab was a bit much. I’m sorry. The app seems to have a lot of positive reviews. Whether they are bots or genuine users, this app is positively impacting many people and I would just like to be one of them. Have a wonderful day, and happy holidays.

When I discovered that someone hacked into my Chick Fil A app and was using my credit card to add money to a digital gift card, I immediately called customer service. The representative admitted it’s very likely someone did hack my account and discouraged me from deactivating it. I took his advice and instead changed my password, enabled Touch ID and removed my credit card information from the app and called the card company. My card company handled everything perfectly, but the next day I discovered my account was still being used by someone on the other side of the country. I called Chick Fil A customer service again and he submitted a form to have my account deactivated. It’s been a week, my account is still being used by the hackers and nothing has been done on Chick Fil A’s part. I’m shocked by how hard it has been to keep my account secure. Even though I’ve enabled Touch ID and changed my password, it seems as though there’s no way to force a log out so whoever used my account the first time is still able to do so. And I don’t have the capability to deactivate my account myself because of the outstanding balance the hackers put on the digital gift card linked to my account. As soon as I get customer service to do their job, I am deleting the app and will never re-download.

This review is for mobile ordering only. I have placed 8 mobile orders through the Culpeper and Warranton VA Chik Fil-A’s over he past 3 months. I gave up because I was tired of arriving home to find out the order was wrong! My family loves the market salads which we get about 2-3 times a week through drive through. In drive through mode it is grilled chicken. In mobile order mode it shows the same picture of grilled chicken and gave no other information that it was anything different. I relied on the picture and the description provided by CFA that I was ordering GRILLED CHICKEN. The first times from both restaurants I arrived home with multiple salads but was disappointed when instead of grilled chicken it was fried chicken nuggets or fried chicken strips. We don’t have fried foods in our home. So I called the store to complain that we just paid a lot of money for something we can’t eat and I was blamed for the order by the manager. I drove 30 miles to bring back the salads and get what I ordered and the service manager challenged me repeatedly to get my order right. Maybe it was because mobile ordering had just started but I pulled it up on my phone and showed her that there were no options to get anything but chicken and the picture showed it as grilled. No apologies from her just an admonishment to pay attention. She didn’t care that the Culpeper website was frying everything - in her mind I was to blame. So no more mobile ordering because I can’t afford to keep making 2 trips to CFA because the website’s are incorrect. And I don’t enjoy being chastised by CFA managers for their website inaccuracies. It’s just not good business.

Twice in the last week my mom has placed mobile orders that include redeemed rewards for free items. Both time when placing the order, the free items were reflected in the total in the app when completing the order … even the e-mailed receipt matches. However, after picking up the order the price changed to the regular price, as if no rewards were redeemed, and the full price was charged to her card. She went back to the restaurant twice and spoke to a manager. The first time the manager gave her cards equivalent to the rewards redeemed. The second time, another manager was flat out rude and refused to give a refund … she didn’t even want to give any promo cards when presented with proof of what was in the email receipt vs what was charged. This second manager claimed a refund could not be issued without the food when the food was clearly not the issue here. Please check your receipts and card accounts after purchasing using the mobile app for pickup. Make sure you ask for a receipt when picking up as well. Something is clearly wrong here as this has not happened before after using the app for many years. It makes me wonder if this is happening to other people who are not noticing.

Just in case someone else experiences this: I have an iPhone 7S. I’ve been using the Chick-Fil-A app for just two years now. I’ve never had any trouble until May 2022. The app just stopped working. I reset my phone, closed out the app, reset the app, logged out of the app and logged back in. I deleted the app, re-downloaded the app and finally updated the app. After the update, the app worked once. I placed an order and was good. Two days later, I attempted to use the app and nothing. I have to delete the app, and re-download it every time I need to place an order. This is insane. I’ve already updated it, and there’s no reason it should not work. I wish the review section could have videos posted, because I would gladly record my troubles. Anyhow, if someone is experiencing the same thing, maybe you found a solution you could share. I’m now in the process of spending my points and being done with the app and Chick-Fil-A. I’m a huge app user. I want my food ordered and ready when I pull up to any spot. If I have this much trouble to have that small ease and joy of ordering my food, then forget it. Hopefully this all gets resolved.

I have always had high expectations for this place and everyone I know says nothing but good things, until today. Today I was on lunch and mobile ordered a coworker and I’s food. Our order wasn’t much, a $17 one at most. I went and picked up the food and got back to work and to our surprise they forgot my fries, coworkers salad was wrong size and her unsweet tea was sweet. Now I understand that I should have maybe checked for my fries before I left but I cannot check my coworkers tea and for a salad I’ve never ate I wouldn’t know the sizes. Got a manager on the phone and they were apologetic and said they would have someone bring us the mess up to work which took me all of 10 minutes to get to them. An hour passes and no one shows. So I call and the girl who answers the phone says she will check where the driver is and then actually hangs up on me. So I call back and the manager Melissa answers and seems like she’s talking to me then I guess she was talking to the driver who was supposed to bring us our food. She said the girl was there and dropped the food off. Well I’m only 1 of 5 girls that work here and no one ever came. The manager apologized and said she must have went to the wrong one and then the phone got disconnected again. Weird. So I call right back and very abruptly the manager says can I just replace your whole meal next time you come in? Well I don’t have much option here so I said yes. And she said to mention her name and that was all I needed. Now I get the restaurant industry can be stressful. But I feel that no matter what is going on you should try and obtain customer satisfaction. I’m not satisfied nor is my co worker. At the very least hungry. Hopefully the next time we go, they are having a better day.

So when the app started it was great. I felt as though the points to get a reward was relative and you’d get random rewards from stores too. I don’t remember the last time I got a random reward and the points have gone up to earn a reward too. I eat at chick-fil-a fairly often, and even as often as I eat there it takes forever to get to a better rewards status to make it easier to earn rewards. That’s my one complaint, not enough rewards to justify the app taking up space on my phone. 🤷🏼‍♀️ I think companies forget that you only have so much space and it’s a big ask for them to expect you to keep the app on your phone and take up real estate when the app doesn’t make it enticing to keep it on your phone. All I’m saying is that competitors make it worth your while, and we all know Chick-fil-a isn’t hurting for money….so it doesn’t track. Even if it was like some kind of special deal like on Mondays you get a $1 off your meal or something, that would be great. I don’t know, just something to think about.

You keep changing the rules on me! Once I phoned in an order for breakfast, it was after 10:30 before I could get to the restaurant, when I walked in they told me they can’t do breakfast after 10:30 and since I hadn’t payed for it before hand , no chicken minis! Today I went thru my mobile app, the restaurant closest to me was closed today (4th of July),so I ordered from the next closest store. Had my order in by 10:10 and paid for it thru pay pal. It’s was after 10:30 before I got to the restaurant! I went in and yes the had an order in my name, but since it was after 10:30 they couldn’t prepare my order! I said that I order before 10:30 and used my pay pal. That’s when I was told I needed to call before 10:30 to let them know I was running late?! If I could make it before 10:30, I would not need to place an order before 10:30! When I placed the order for pickup and checked out, I saw a statement saying they would have it ready for pickup. I didn’t see anything about having to call in prior to 10:30 and I didn’t receive an email telling me I had to do this! Not that I would have read it since I was driving on a major highway!

I eat there literally 3-5 times a week. I always order through the app, and most of the day time employees know me by name. I eat there on my way to work because ordering through the app and going in to grab my food used to be fast and convenient, and my order was always correct. That is no longer the case. It takes longer and longer to get my food, and often I don’t get napkins or all of my condiments. And I don’t know this until I get to my car because they tape the bag shut. And even that takes entirely too long. They can’t just fold the bag over and tape it. Instead it has to be rolled down ever so carefully. Anyway, today was my last straw. I decided to order through the app and pick my food up at the drive thru because I’m working at home today and was still in my pajamas. I got there well before 10:30 but didn’t get to the speaker until 10:31. I was told I couldn’t get my breakfast. It was literally 1 minute late, and if your employees hadn’t suddenly become slow as hell, I would’ve been at the window well before 10:30. So I left and went to Jack’s who served me even though it was a few minutes after 10:30. I’ll let them have my regular business from now on.

This app is mediocre at best. I got a Facebook notification about a free sandwich if I purchased online today. Ordering chicken minis online from home worked to begin with but that was where the success ended. I left home and immediately couldn’t access my order to “pull up and let them know” I was at the restaurant. I have not once ever, despite re-downloading the app at least 3 times, been able to view orders or treats without being on wifi (typically mine at home). I have an iPhone 8+, have the latest version of ios, and sufficient memory on my phone for the app. But I get the message that the app “isn’t connected to the internet”—whaaa? I live in a town of 200,000 on a major highway with LTE everywhere. So, to solve my problem I just pulled up to the drive thru and told them I had an online order. The girl gave me my food but gave me no free sandwich or comparable breakfast item. I thought the free item might come as a notification on the app but nope, not there, either. A disappointment altogether...Please get the glitches fixed on this app once and for all.

I really like the app. I have a few wishes for the app and rewards program. First, I wish we could exchange rewards earned for other equivalent food/drink options. Often, I earn a breakfast biscuit and never use them, because I don’t like biscuits. I wish it would just allow you to get a monetary credit on your order in the amount of the retail price of the freebie offered. I also wish they wouldn’t expire so quickly, but I don’t foresee them giving any consideration to that. Most importantly, I think mobile orders should allow the customer to choose not only between Carry-out and Drive-thru but also Dine-in. It seems odd to me that you can order for carry-out but not feel welcome to eat in the restaurant if you so choose. Tried to order this morning (5/07) and the app crashed several times and would never submit the order. So I had to order the old way and wait during morning rush hour. Usually the app works well, but this morning, it wouldn’t allow me to submit my order despite 5-6 attempts.

Ever since they added the new “we’ll start preparing your food when you get close” feature (which doesn’t even work by the way), the app can’t tell when you’re at the restaurant. The past 8 times I’ve ordered on the app it’s shown me right on top of the restaurant on the little map but when I click “I’m already here” it always acts like I’m not here, like it says “are you sure? It doesn’t look like you’re here yet.” When I’m literally right on top of the restaurant on the mini map. Chick-fil-A is the only order ahead app that doesn’t let you designate a time and it doesn’t get your food ready when you get close. So in short, ordering in the app is useless because it’s usually slower than going in the restaurant or drive through. If you want points I guess the app is great, but their whole order ahead system is leaps and bounds behind everyone else’s, so don’t expect much in that department. I’m sitting here typing this while I wait 15 minutes for my curbside order because the app can’t get my food prepared any sooner apparently. Fix your app Chick-fil-A.

I order extra of everything practically and I’m charged for it but the receipt doesn’t show the extra except for one item and I don’t get the extra but I am charged for it. This app is irritating and that it lists everything I’ve ordered in the past and tries to start out with that particular item. I wish they would not list things I’ve ordered in the past unless I have actually favorited it. The people that put the order together should get their act together as well. I ordered two completely different salads and they put the lids with the ordered items on the wrong salads. In the end we did get the correct salads except for extra ingredients but because of the lackadaisical way of doing things by the woke staff at this particular Chick-fil-A it was confusing once we got home. Also, I wish they wouldn’t try to stuff to Salads in the one bag. This place has great salads. But you can’t get what you want because the app print out apparently what we ordered extra but it sure charges us. I have.

For the most part, it works great. I agree with a previous review regarding the use of gift cards. It is silly that you cannot use the remaining balance of a gift card and supplement it with an additional payment method. If you have $5 on a gift card and your balance exceeds $5, you have to reload the gift card with a minimum of $10. In essence, you will never be able to use your full gift card balance on the app. Also, you cannot place an order over $50. One of the prime reasons to use an app and order ahead is when placing a large order. You are also locked out from being able to place an additional order until the first order is processed. We are a family of 4 and our orders boarder $50 and if we add any special like a dessert or a milkshake, we cannot place the order. Some locations are great about allowing us to add the items when we go through the drive through and others tell us we have to go through the line twice (which is never going to happen). If they fixed these two items it would be perfect!!

The app tells the location to prepare the food when “you’re closer” and then after its recieved you can wait anywhere from 6-10 min after you arrive. At that point why use the app lol Just order in line. So now you have people hitting the “already at location” in advance because they are not gonna wait when they ordered ahead. It just shows these companies have tried to adapt with systems to take any order they can but in the process have not developed store systems to handle it. Let alone staff up to accomodate the extra orders. Since having online orders chic fil a dine in and drive through now takes longer. And like most places, when your meals exceed $9-12, you might as well do take out from a real restaraunt. Fast food is no longer a convenience when time constrained, its always a inconvenience. I love Chic Fil A, but im noticing a terrible trend among companies post covid, another time line event that has shifted things for the worse. Every decade it happens.

I don’t know if there is a glitch with the latest update, but my mobile orders have been wrong for the past couple of weeks. It started when I reordered a previous meal (sausage muffin breakfast) but the order my store got from the app was a sausage biscuit breakfast (I’ve never ordered that and I detest their biscuits). A couple days later I ordered a chicken sandwich with ADDED bacon (I double checked and screen-shot my order just in case) and I got a sandwich with NO bacon, NO BUN. The online order they got at the store clearly had my name and had a no bacon/bun request, which didn’t match my receipt (I showed the store my pic of my order and the receipt and they didn’t know why it changed). I’ve been back 3 more times and this keeps happening: the order my store gets on their end doesn’t match what I selected on the app. And it’s not a supply chain issue; whenever I go inside and ask for a fix to my meal, they always have what I originally ordered. While I do like collecting free meal cards from my local store, I just want the app to work again and get my orders correct. I’m tired of playing meal roulette.

We used to love, love Chick-fil-a. We stopped going several years ago when I discovered your bun have 120 chemicals in them, that’s not bread, that’s a bio-weapon. Industrial seed oils cause issues from obesity to hormonal disruptions. To make matters more sinister, you began using chickens vaxxed w/ hormones. How is this in anyway being Christ centered when you are poisoning customers? Obesity, heart, disease, hardened, arteries , diabetes and so on is a disgusting business practice to make cheap “food”, if that’s what it’s called, for profit, while making us sick and fat. The side benefit for businesses who care less and give Big Pharma’s patients/customers for life is, you can claim we don’t force people to eat our meals, plausible deniability is anti-biblical. “My Pleasure” is a lie. Claiming Christ while harming Americans is something you all will stand before God on one day. You may donate to a lot of causes, however PR is very different than having integrity. Please explain how European countries have band over 1200 chemicals in their food that are permitted here? Take a look in the mirror and tell us what you see? SMH. God bless Booby Kennedy and #MAHA May CFA repent from the harm you’ve contributed to.

You can’t order some drinks with meals, and apparently pointing this out is “unsolicited feedback”. What a joke. What a bunch of mumbo jumbo just to point out you can’t order a 50-50 drink with a meal, but can from beverages, and there’s no price difference. “ Chick-fil-A is fortunate to have many loyal customers. Many of these fans take the time and effort to inquire about sharing their own ideas about ways they wish to see us improve - whether it is adding a specific new product, service or feature. We are grateful for our customers` intent, and this motivates us to work even harder to keep improving. Unfortunately, it is our corporate policy not to accept or consider any unsolicited creative ideas. This is a difficult decision because we realize that by following this policy, Chick-fil-A may miss out on some great ideas from our customers. We would rather miss out on some of these ideas than to risk any potential future misunderstanding should Chick-fil-A develop or already have developed a product, service, or feature that may seem similar to a customer`s idea.”

As always, food quality does not disappoint, but rarely get an order that’s filled according to the order. What a let down to get home to find there’s no dressing or the wrong dressing or one of the other food items is missing! Love the ease and convenience of ordering, paying and picking up using the app from my vehicle. I find the error rate is highest at this location compared to two others near my home. However, this happens to be the one closest to my travel routes. I will actually go out of my way to order from either of the others just to avoid these errors. Please don’t suggest I check the order before driving off, it’s hardly convenient and the majority of times other family members order. Try getting them to check before driving off; just not likely to happen. Besides, customers don’t expect such errors. Please address this issue at the location on Two Notch Rd. & I-20 in Columbia SC. Thanks for your attention to my concerns.

Sure, it is nice to be rewarded for loyalty... but only if you can simply order what you would normally get. The rewards are missing the items that I usually order. Why can’t this just work simply and have so many points correlate to a dollar reward like so many other reward apps? What if 1000 points = $5 off? That would be great! But instead I have to search through the available rewards looking for my combo meal... wait, no combo meal... my sandwich, then my drink, then my large waffle fry... wait no large waffle fry reward so I’ll go with the small this time... I guess it is another pseudo rewards program that makes it just enough of a hassle that people don’t use it as often. Maybe this isn’t such a big deal to other people. Maybe it is just irritating enough that when they forgot to put my sauces in the sack today (that I ordered) and then had to consume my small fry and lousy grilled-chicken sandwich (I meant to get the regular sandwich, but clicked on the wrong reward button) without sauce it inspired me to leave this review. I was tempted to go back for the sauce, but 10 miles down the road... writing this review was easier.

I’ve been a long-time user of the Chick-fil-A app, but unfortunately, the experience has gone downhill. One of the biggest frustrations is that the app no longer allows users to report order issues directly. If something is wrong with your order—missing items, incorrect food, or quality issues—there’s no easy way to get it resolved through the app. Instead, you’re forced to call the restaurant, which defeats the purpose of using a digital ordering system in the first place. Beyond that, both the app experience and restaurant service have noticeably declined. Orders take longer, mobile orders are often not ready on time, and the accuracy of orders has become unreliable. It used to be a seamless and convenient experience, but now it’s just frustrating. Chick-fil-A was known for its excellent service, but this shift is disappointing. I hope they bring back the ability to report issues in the app and improve the overall experience before more loyal customers lose trust in the system.

I’ve had no problem in the past saving or renaming favorites. Today, the app is not saving new favorites I select. There is no error message - the heart favorite icon turns red. But I go to favorites and it was not added. The Car Play app is rather pointless. If you save favorites, you still can’t access them unless you’re not driving. If you aren’t driving… then the car play app is moot. The idea is a good one - IF - you could tap your favorite lunch while driving, use a saved payment, and you’re done! I mean… you’re already using the car play feature so it’s not promoting safety after the fact 🤔. The sync between phone and car play also isn’t working. Yes I’m signed into the same Apple account (I only have one). When I start an order on my phone, the Car play app doesn’t reflect this - it shows nothing in my cart (while I have 2 items in my cart on my phone app itself). I’d expect to start an order on my phone, then when I get near chick fil a, to complete the order, etc. Long way to go…