Vrbo Owner Customer Service

Vrbo Owner Positive Reviews

No good for OwnersThis app and overall website is not good or user friendly for Owners. When you receive an inquiry and go to read it you have to log in every time, there is no user id memory function. It also takes you to screens of the latest tools rather than taking your directly to the inquiry. Lastly VRBO does NOT let the owner communicate directly with the potential renter. I want to vet my potential renters and see if they are good people and/or validate they have as many guests coming that they message through VRBO. VRBO does absolutely no background check. The site also gives the person, making the inquiry, the impression that they’ve locked in the property. Again, we want to make sure that our home will be in good hands. I’ve tried sending my phone number and email address and VRBO xxx it out. Earlier this summer I was on holiday and did not respond to an inquiry. Without notification, VRBO put my account on inactive status so potential renters could not see it. Even though I paid my $500 annual fee and I lost 3 months of active advertising. This site is unethical. The fees are ridiculous for the service rendered. If I were a website developer I would definitely create some competition for VRBO & Home Away..KmrlovesmarcoVersion: 2018.18

Good but one issueI’ve used the owner app for a couple years and I generally like it however my one complaint is that it ghosts all forms of contact information from being shared with people. You can’t send anyone your phone number because VRBO doesn’t want us communication outside of the app. While I understand the business reasoning for this, it frustrates me because some renters want to be able to speak with you over the phone. I’ve had inquiries from Europeans who are interested in visiting the Chesapeake region for the first time and they would like to talk to a person rather than the impersonal messaging in the app. I would like to be treated like an adult by VRBO. If I want to share a phone number so that a potential guest can call me and get a better feeling about their vacation planning, I should be able to do that. If VRBO is so afraid of losing business they should come up with better incentives to keep people willingly using their system, not force the issue by treating us like children. Claire Homeowner.RiverhousegirlVersion: 2019.6.1

I try to avoid VRBO bookings bc of this appVRBO has definitely not kept up with the times of technology. This app can barely do anything for me as an owner. I have 3 listings on this site, I could potentially have 6 but I don’t even want to take the time to create a listing bc I try and push all my business to Airbnb. In order to do what I can do with a push of a button on Airbnb apps I have to log onto the main browser for VRBO. I can’t do the 2 main things that I do as an active STR owner which is add/remove blocked dates or adjust rates. This app is worthless to me. Maybe I’m missing some steps, but bc Airbnb is so user friendly as an app I set all my listings to “book now” on Airbnb and only “request to book” on vrbo. Plus the way vrbo pays you out as an owner is not straight forward. They don’t collect or pay any of the taxes on my behalf which is also a nice perk that Airbnb does. Regardless, I’ll keep my listings on here but have to jack up the price an additional 10% of my Airbnb listing price since they charge a higher commissions as well as charge me back the credit card transaction fee if the guest pays with a credit card! Sorry VRBO, you are not my first choice!!.TCountry11Version: 2018.24

Getting a lots of fraud messages please work on screening these fraudulentI just want to make you aware as I’m sure you are I receive a lot of fraudulent request for reservations they want me to take a check their company check because the company does not have a credit card all kinds of nonsense!! I know it’s fake as I’ve been working with Vrbo for a long time and I’m surprised you are not able to get rid of these fraudulent request. I work with the other short term rental companies and I never get any fraud request such a large company can have better filters it’s really annoying!!! I am sure people have been taken advantage of . I enjoy hosting the real ones please please try to get rid of all these fake reservations it’s just a waste of time and energy for everyone. Thank you please Sarah.Karma0528Version: 2022.14.0

Upgrade App Is Badly FlawedThe new app is greatly flawed. It allowed me inadvertently to up change a reservation that had been fulfilled 5 months ago. It caused me to thing that Home Away had charged those renters for the reservation for 2018. When I called tech support they walked me through how to refund my renters wrong charge and how to submit a quote. When they refunded the money I realized that they had not put the money into my account to begin with. Now after 2 hours on the phone they are liking into but don’t think they are willing to help me. The funds were sent to my past renters and Home Away says I need to reach out to them to get my money back. That is a huge flaw in the their system and they are not taking responsibility for. Now this morning I have someone trying to rent another week but the Home Away app won’t let me add a pet fee. Since they up graded their app recently it is riddle with flaws and very confusing. Worst of all Home Away takes no responsibility for the horribly upgrade which may cost $1,650!!!! HORRIBLY!!!!.SugarBeeReviewerVersion: 2018.01

DecentIt’s a little clunky and hard to navigate, sometimes it boots you out and you have to sign back in, and it’s generally pretty slow to load, as well as notify you of inquiry’s/bookings/guest questions (which you’re graded on by response time)... but, overall, it’s improving in all of these areas. You’re also able to do more and more from the app w/o having to go to the website, which is nice, thanks for updating those features. Generally you’re able to manage your property from the app w/o having to be tied to a computer, which is pretty remarkable. Please bring back the owner payout breakdown and make it easier to modify guest length of stay. It now shows the total that the guest is paying but not how much goes to the owner, which is a pain and somewhat misleading. Also, please change the font for “price change suggestions” when in night mode (iPhone), it’s currently unreadable at night..QweouhVersion: 2021.5.0

Glitchy app & not user friendlyThis app doesn’t allow templates to be created through the app to have pocketed quick responses to inquiries, and doesn’t have an auto-reply feature, etc like Airbnb does. This is VERY important to me since I manage so many properties. The calendar view is nice bc it shows the prices for each day without having to click on the actual days, but the calendar it’s doesn’t work at least 30% of the time I try to open it on my iPhone XS. The calendar functions are extremely limited along with many features on the VRBO app that are available on Airbnb. VRBO also charges higher commissions for bookings and therefore I increase my price roughly 15% on VRBO and charge more fees simply because I don’t want to do business very frequently with VRBO. You would think with them charging much higher fees that they would have a premium product/ functionality over Airbnb, but that is FAR from the case..Swellrider85Version: 2021.5.1

What is up with the MarketPlace feed?I guess vrbo thinks I want to know every time someone books with another owner. It’s interesting but not actionable information. I mean I can’t change my view, add another room, or change how many people I can accommodate. When I go into the app, it’s usually to respond to a guest, or look at the calendar. But no, vrbo wants me to look at the market feed. Stop trying to make the Marketfeed happen. Why so much prominence on mobile and web site and why are you burying the operational aspects of my business? Inbox, calendar, rates, revenue. When I do want market data, the info I need is not available. The area my house is in is VERY seasonal, so the last 3 months doesn’t do me any good. I want last Summer’s data so I can manage my pricing. I think vrbo needs to do more research with users to understand needs regarding market data..Owner in TexasVersion: 2018.05

Website allows and encourages misinformationI like the functionality of VRBO, but I hate how it allows property managers to advertise low nightly rates in the ranking search function, then you realize PMs just hide fees in “owner fees.” I could advertise my condo for $1 a night, then slap on $200 a night in owner fees, and vacation searchers would click thinking they found an amazing deal. This keeps renters from being able to find rentable units at their desired price points. And renters probably get annoyed with deceiving hidden owner fees and give up at times, hurting the entire secondary home rental market.... I feel like VRBO should be ambassadors of pricing transparency and matching owners to renters, instead VRBO helps PMs hide and deceive. Please take out owner fees and make it part of the nightly rate!.Chad5252Version: 2020.3.0

VRBO App Lacks Lots of FeaturesWhen I am out and about I find the Vrbo app handy in that I can accept a booking request and maybe ask/answer simple questions on current or pending guests. However unfortunately it lacks a lot of features that you can only access on your laptop, desktop or even just accessing the website on your iPhone. The app has been out long enough now that I feel they should’ve had the time to update it with all the same features we get elsewhere. It would make our lives a lot easier as Owners! I also experience the app not working a lot and giving me a message to check back later. That is quite frustrating when you really need to do some work on there ASAP. The app isn’t reliable when you need to adjust quotes, add extra charges, subtract charges, etc. Hopefully VRBO will take the time to update the app very soon..Lynnalou64Version: 2021.23.0

Templates should not be an option so easily on this app.This app is nice for ease of use but maybe too easy sometimes! When we were new owners and just started booking, I got a booking one night when I was tired and was just checking it. Somehow I accidentally scanned the template that said “sorry, this property is no longer available” without realizing it. The renter started freaking out because she had already paid and was trying to find something during the high season. She ended up canceling her reservation because she thought we canceled on her even though we reassured her that we didn’t cancel. This app needs to disable the templates or make them harder to access. It made us lose this booking! We ended up rebooking other people then Covid hit and they all rebooked anyway, so on the long run it didn’t cost us but still!.Chicago loves MauiVersion: 2020.12.0

Improvements neededThere are several features which could make this app easier to use. It would be especially nice to have a "tab" choice for "my bookings". Many people inquire but not all choose my cabin and the list is all mixed up together with the ones who do choose my cabin. If I could click on "my bookings" and just the guests who choose my cabin are there it would be wonderful. Where are they from? Hosting and meeting new folks is fun. The curiosity is there. Guest reviews? Just like I get reviews and also I give them, how do I know how the guest is rated? What if they have been hosted several times and had bad ratings? Would I want to host them? I wonder about these things. Well, the "my bookings" tab is my most primary request for improvement. Obviously I started this before. I would like the people requesting my property to be better vetted. I have receivers many many scams asking me to make arrangements outside the app. Why? I never had that happen on Airbnb or trip advisor. What are they doing they you need to do the make sure it doesn’t happen? Recently, I have to sign in every time. This is an app. If it’s on my phone I want to click to button and it opens. I don’t like that I have to enter my password every time now. No to the newsfeed. It’s not important..KaboomsqueakVersion: 2018.21

The technology needs a serious upgradeI’ve been an owner with VRBO for 5 years now. Often the system is slow or unresponsive. The biggest challenge is in not being able to credit people for expenses they initially paid for (pet fee or extra person fee) but they didn’t need at check in without completely canceling their reservation and asking them to rebook. There’s an option for the owner to give a fee back but the guest won’t recover taxes or the additional percentage VRBO charges on those fees. Update- VRBO responded to my review about “adding” payment requests! The problem is giving renters money back including the taxes and VRBO fees added to the charge being refunded. Shortened stays or less people should not only get my refund but the taxes and fees they were charged for those days and services they no longer need. VRBO just doesn’t get it..Tesla DivaVersion: 2019.22.1

So slow, the new calendar is horrible, freezesI don’t know what they are doing but every week this app seems to get worse and worse. The current issues are it constantly freezes up, I can’t refund guests a portion of their payments if needed, it takes several minutes just to finally pull up a reservation because it’s so slow and the worst thing is the new look of the calendar with the silly small lines. We now miss several bookings and changeovers because it’s hard to see the very tiny break in lines if you have it synced with Airbnb. The way they had it before was great. Don’t even get me started on the online version. You would think for as big of a company that they are they would have an app that works well..Kayley rayVersion: 2018.05

VRBO is increasingly frustratingVRBO does some things well, but it has done a few things lately that are frustrating. First, Texas started requiring VRBO to Remit state hotel taxes instead of having owners do it. Fine. But they stopped collecting the county tax that they previously collected and I remitted. So now I have to send a separate payment request to renters every time asking for the county tax. VRBO said they were working on a fix. But this happened in April and they’ve done nothing and apparently don’t plan to fix it. Why change the collection method? They could have kept it the same and just remitted the state tax and let me remit the county. Instead, they created more work for owners and they clearly don’t care. And now they are keeping my rental payments until the renter checks in instead of disbursing to me immediately. I can get MY money earlier for a 3% fee. Simple money grab. Not pleased at all..FrustratedbyvrboVersion: 2019.20.0

EXCELLENT CUSTOMER SERVICEI am impressed with VRBO results so far. I received my first booking within 1 hour of publishing my listing and 10 bookings in the next two days which are still coming in. What has impressed me the most is the level of customer service. As a new person I had a lot of questions and there were a few calls. The pick up time was quick I was not left on hold. Each of the reps helped me through and trained me on use of the function in question until my question was answered. I was also nicely surprised to receive a call two day later from a CS person as VRBO to go through all the layers of my listing to be certain I was getting the full benefit of the site for greater results in bookings. Bravo VRBO for great customer service!.Milwaukee PulseVersion: 2020.18.0

CommunicationI’ve been using this application for eight years now. In the beginning it was wonderful if you needed anything you picked up the phone when you called and someone answered, someone who could communicate and at least presented the idea that the application was there to serve the best needs of the customers. Lately I do not feel the same way. some months ago I tried to reach out to someone I had concerns and questions about payments bookings and COVID-19. I spent 45 minutes on the phone more than once and every time I spoke with someone communication was difficult and I never felt like I was satisfied with the result. Now this is the application that keeps my calendar in order takes my money and the customers and dispenses it based on VRBO’s metric. The application is only serviceable now and not a stand out and is no longer a leader in the industry. James.Unicorneclipse2009Version: 2020.23.0

Vrbo does not protect the ownerRental for 6, turned into a Memorial Day party for 20 and growing. Neighbors called the police. I called vrbo and asked how to handle the situation, they told me to ask the guests to leave since they broke the house rules. The guest got 100% of their money back and wrote me a 1 star review, wrote that my husband was crazy. I have asked vrbo to take the review down several times and to give me my money back; since I lost the income for Memorial Day weekend: vrbo is not willing to help with the review or the lost income: I have lost thousands and my reputation damaged because my guest threw a wild Memorial Day beach party in my home. What did I do wrong? Trusted that by using the vrbo platform, I would have an advocate to represent me from bad guests..Bonnie viVersion: 2021.18.0

HomeAway’s App is their single biggest asset.HomeAway/VRBO basically owns one of the best operating computer programs for the Vacation Rental industry. All of their individual owners they contract with to rent an Owners property. For HomeAway to have any inventory to sell dates to their Guests they need Owner’s to buy, maintain their homes to certain vacation rental program standards for their homes they book. HA/VRBO reservation, calendar, management and operational tools and tips in their computer system is one of the best ever designed. A Vacation Rental Agent’s best and most necessary management tool is their Guest Reservation system and computer programs and HA/VRBO’s is fantastic with no investment for Owners we just pay them a % of the reservations they sell, confirm and collect our money to work with each other. It is a good relationship..Bubba the Road DogVersion: 2018.26.1

Difficult and ExpensiveI like the option of this site in addition to Airbnb, but the fees are ridiculous. Besides paying for the service they also charge a credit card use fee (percentage). It is highly unlikely anyone will pay with another method and raising the nightly rate will only decrease the likelihood my unit will rent. It’s a LOSE/LOSE situation. Also it is very difficult to get paid. My guests had come and gone before I got my money and I have direct deposit. This company uses a 3rd party to payout hosts so it takes extra time. After this summer season I will be using VRBO/HomeAway/ etc. They also have too many companies merged and the guests that come through are not the cream of the crop but the bottom of the barrel..JdaynjVersion: 2019.12.0

We love hosting guests at our Haiku Surf HouseWe love our little piece of paradise in Haiku, Maui and offering a more local experience to guests visiting the island. Our favorite part is being able to walk to the coffee shop in the morning and get a coffee and pastry or walking to the Pauwela Store in the afternoon for a snack or dessert. Our property is lush and inviting and full of character with homemade decor and a surfboard fence surrounding the property. Did you know all 110 boards were donated by local surfers and windsurfers, so we feel our property is surrounded by good Maui vibes! We look forward to hosting and meeting new and returning guests from all around the world and helping give them a new Maui experience from the eyes of a Maui local! Aloha, Amy & Joel.SkcknenckskfnkskgkjsnrbbdVersion: 2017.21

Ok but has some legs to growFirst of all, we are thankful that VRBOhas put in the time to create any platform and we use it frequently to welcome guests. The platform is good enough to communicate and book but doesn’t have us in love with any part of the experience or features. Our chief issues are: 1) We get spammed and/or spoofed often and by many of the same users. We flag these users in the app, they disappear and then return with another booking request in about a week. My wife and I know a couple as if they were neighbors they show up so often. 2) Phantom alerts- My wife and I both manage our rental and often she’ll respond to a guest only for the app to still have an alert for me to respond to a guest. We end up doubling down if we don’t give the app a chance to refresh after signing in. 3) Customer profiles- the app doesn’t share much of anything on the customers coming to stay with us. Our rental is on our property and we like to know who’s joining us for the booking… we don’t need to know PII but we also don’t really trust to platform to know much about the folks staying with us, to note (1) above..@CRWNYCVersion: 2021.23.0

Owner AppThe owner app appears to display unavailable messages when I was trying to review my conversation history or my inbox. Of greater concern is VRBO’s blocking of communication between the owner and potential traveler. In doing so you are causing owners to lose bookings because of my personal experience there is no substitute for reassuring a potential traveler of a reservations in the thousands of dollars then speaking to the owner who can address their concerns in a timely manner. I believe you will be destroying the brand insofar as if this obstacle to communication process people will no longer feel comfortable booking and committing prior to speaking to an owner, he will have higher cancellations, after-the-fact which then again president Nother problem throwing your cancellation logarithm validity in the question. Again the greatest concern is that The new barriers to communication will drive fewer bookings. On Another note I’d like to hear details of real success stories using the $1 million protection and the other promotional incentives been largely criticized as being fraught with loopholes and virtually useless..TerhillionVersion: 2017.20

Lags and loading issuesThe app has great information and is a wonderful tool for tracking. It is also conveniently for staying on top of your listings. The biggest issue I have is on numerous occasions it will not load I get errors loading the calendar, customer info and lags in the inbox messages. The current convos will be from several days ago it does not refresh and give you the up-to-date messages. I just recently had someone who booked stating they had pets on a non-pet friendly home but I did not see it because it did not load until several days later..Swan Lake ResortVersion: 2021.19.0

Easy To RentI have been renting my vacation home for a little over a year now. The HA/VRBO website makes it easy to list the property. It does take some time to set up the account and list the property, but it does a good job displaying all the details. The support has been excellent and helpful. My only complaint is that they charge a lot of fees on both sides and I don’t get paid until after each guest checks out or cancels. For example, I have this summer booked and several weeks next summer booked, and I won’t see a dime until several days after each guest checks out. That is a lot of money sitting in their account collecting $500 in interest. Are the fees not enough?.Chelan HouseVersion: 2020.6.0

Wish I Could Give Them Minus StarsWhat started as a fairly good app has turned into a nightmare. Clearly no one involved with this has ever been a landlord with multiple properties. Forcing landlords into online payment and automated online booking is a farce. I simply refund of the service fees to my renters and only collect checks. It is a perfect system that has worked for years. I was forced into using these services by VRBO or risk losing the service, which is effective at driving leads. But they don’t own my customers and I don’t like them in between them and myself. Like most online services, they find a way to screw with a good simple idea as they get more and more greedy..GBC151Version: 2018.07

Google map attachmentThere is a problem for my listing. Many people all over the world like to visit Sedona, AZ. Sedona is 40 miles from my cabin. However VRBO says that my cabin is 9 miles from Sedona. I have talked to VRBO about this grave error. The VRBO customer service representative told me the error is with google maps which you have imbedded in your website. If I run a search independently from VRBO then it states a 40 mile drive. I get nang requests for people wishing to stay in Sedona. If they don’t tell me this and I can steer them away from my cabin to a place closer to Sedona then they may be extremely disappointed. I tried Tj contact google but they have no way for me to contact anyone there. Debbie.Viking ownerVersion: 2021.3.0

CautionnementContrairement à votre compétiteur AirBnb, le cautionnement est géré par les propriétaires. Ne changer surtout pas cette formule. C’est la différence qui fait en sorte que je préfère beaucoup plus Abritel HomeAway!.Roud69Version: 2017.20

Accepting a BookingGenerally accepting a booking is easy peasy, but not yesterday, I was unable to accept a booking and the request timed out.Jasper/LydsVersion: 2022.17.0

Suggested improvementsA check in module like Airbnb Scheduled messages Co-host functionality..RNG IIVersion: 2022.22.1

Poor app for calendarApp doesn’t work all the time to edit calendar.Farmercor1Version: 2022.20.0

VRBO PlatformMy wife and I have been booking with VRBO for over ten years now and for the last several years our property has been on their platform and we are very satisfied with our relationship with VRBO and their Excellent that they provide to Vacationers and as well owners. Thanks again VRBO Looking forward to adding more properties in the future. Darren Porfon.Dr divisionVersion: 2022.17.0

ComplantI don’t like the fact that I can’t give my phone number to clients. Our rental is in a popular Mexican resort for Canadians. So people are there and the want to see the place before they book for the following year. There is one right now looking for 5 months a $ 10000 booking. Another complaint of mine is that you don’t allow reviews from Canadian clients. I complained before but received no reply from you as to why that is. Steve Freeman.LibresteveVersion: 2022.17.0

Great Company!VRBO is a great company to partner with. I highly recommend booking a vacation rental through VRBO and also highly recommend listing your vacation rental with them. Very professional, super easy to work with and very helpful..Coach Sue WyattVersion: 2022.15.0

Love the websiteAs an owner I love the calibre of guests booking through the site, easy to manage and navigate . Communication is great..Li67maVersion: 2021.23.0

Ranking metrics etcHello, the ranking metrics don’t load in the app and the use of the boost is unavailable as well. Lastly, it would be nice to see all the marketing tools available in the app so I don’t have to go to the website..CabinOwnerVersion: 2022.6.0

System to collect taxes does not work in the Canadian siteOver the last year, Vrbo change it it’s online system so that taxes could be included. The only problem is that it is inflexible in terms of which taxes are to be collected. So basically the system does not work. Previously the owner could manually put in the taxes. This is no longer an option, which provides an extra headache for the owner..Mama Mimi CMVersion: 2022.1.0

Lag in messagesThere is often a delay between updating the messages in the app..JjmcsnubbinsVersion: 2022.1.0

Calendar problems reflect new ideas not tested before implementationVrbo is a great company in many ways. Unfortunately, when they tried to change their calendar, they fell into a slew of problems that left hosts with double bookings and mass confusion, which has continued for many months. There were days when hosts couldn’t even sign in to the vrbo site. Just using the vrbo app now requires us to click on three areas, requesting a download as a host each time. Prior to the changes we were signed in automatically. While I understand the need for updates, I hope the next time they test their ideas to see if they work before implementation..Oceanfront escapesVersion: 2022.1.0

Kicked me out and won't let me log inThe app won't let me log in and keeps citing error. I've restarted my phone, changed the password from my lap top, deleted and reinstalled the app and nothing is working..Killing my businessVersion: 2021.20.0

Great site and appMakes it so easy to maintain and run my condo rental right from my phone. Love it..DirtygthetoymanVersion: 2021.18.0

CommentaireTrop d’anglais , je dois souvent demander de l’aide pour la traduction. Sur mon cellulaire je dois passer par Google traduction à Chaque fois pour communiquer quand je ne parle pas leur langue . Ça serait apprécier de faire les changements ..Molly LaliVersion: 2021.15.0

Stay organized.This app is so helpful and keeps it easy to be organized. I recommend it..ElleaganceVersion: 2021.13.1

Easy to use from computer or phoneVery facile interface..AlexanderdunnVersion: 2021.12.0

AmazingGreat dope app.NearjoberVersion: 2021.2.1

Hosts reviewVRBO is a brilliant listing site. Hands down. WAY beyond the competition. Dedicated host.PoobearonVersion: 2021.11.0

Communication with Renters is TerribleThe system does not allow for good two way communication with perspective renters..Mz-12345Version: 2021.8.0

CalendarCalendar often doesn’t load. Says to retry and doesn’t do anything when you got the retry button. Not ideal for guests that are listing the same property on Airbnb And vrbo. Blocking dates on the calendar when a booking is made needs to be initiated to avoid double bookings..LjhbgfVersion: 2021.5.0

Tableau de bordTableau de bord très en retard.On peut s'informerVersion: 2021.5.0

ServiceGreat work.Madi4515Version: 2021.2.1

Ease of Renting our PropertyThe VRBO platform, once it is set up properly within the portal settings is very easy to navigate and the telephone customer service reps are very helpful with anything that we are not sure of. Clients book directly on the portal, information is communicated there as well and then the funds flow into your designated account. I would recommend VRBO to anyone wanting to rent out their vacation property..Lippyist1Version: 2020.24.0

OwnerI am happy with the app, however so often it keeps logging me out..KrassiGDVersion: 2020.24.0

Owner commentVRBO is an excellent site. I love how the calendar syncs with others. It’s also easy to use. I use VRBO calendar as my main because the site is so user friendly. Airbnb lacks a few of the fine tuning options which makes VRBO my main choice. Lynne.Lynne vanlVersion: 2020.24.0

VRBO functionality as an ownerVery dissatisfied with customer service these past few years. I would actually be good to hear from someone. I have tried to lodge a complaint about a scammer that keeps contacting me - via your on-line chat...nothing happens..Own your serviceVersion: 2020.23.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2022.22.1

Vrbo Owner Negative Reviews

"Coming Soon"*Update* I’ve dropped this app from 3 to 2 star. I do not like the constant “Rate Me” pop up. I also tried to edit a future client’s booking request (drop the cleaning fee) and could not do so. I was able to before this new update. If I keep having to go to my browser...why have this thing on my phone? And this “You lost a potential booking?” Most of the time the “lost” booking was to a home unlike mine: twice as big, lake view, an unattached house, etc. Theyre not comparable. *Update end* This app works well in a variety of situations. The operation is simple and effective. However, I have needed the ability to edit my rates, etc., and all the app does (for the 11 months I've been using it) is to promise that these features are "coming soon." With all the money being taken in during the year (between hefty fees for owners--and now renters, too), there should be more than enough tech support in place to make doing all my VRBO business from my phone a reality. I just spent almost 20 minutes on the phone only to be told what I already know--that I can not edit my rates via my VRBO app or Safari. I must use my computer. I don't want to carry my computer every time I travel and I certainly don't want to use a public/hotel computer when I'm accessing such things. It is a security risk. Very disappointing in this day and age...and unaccountable when one considers how much VRBO is now gaining from its users..Mizfit103Version: 2018.09

FRAUDS AND THIEVES USE HOME AWAY!!!I recently decided to try home away along with Airbnb. I was excited to get my first booking and expecting it to be similar to Airbnb but Nooooo, The first guest I had with this platform robbed and trashed my place. When i reported the situation to them and filed my claim I was informed they won’t provide compensation for any of my stolen items or any malicious damages. To make matters worse they don’t verify the identities of the renters and put me and you as owner holding all the risk, so filing a police report is almost useless. You would think this would be the worst thing but no. To add insult to injury they still haven’t released the money that was paid by the robber to rob me and destroy my place, their reason for holding the money is to prove that I’m a legit renter. you would think after being robbed and my place destroyed by someone who booked my place through their platform they would make concessions considering the circumstances, but they were so callus that one of the many people that they forwarded me too was laughing on the phone. I couldn’t believe this when it’s all said and done HOMEAWAY Doesn’t care about the homeowners who list the homes on the platform. I would strongly advice not using this platform if you don’t want to be robbed and mistreated.R0xie loves youVersion: 2018.12

Highly Disappointing, not user friendly, tons of spamIt is mind boggling how much money Vrbo will spend on TV advertising, but when it comes to actually using their App, it’s like they’ve never listened to their customer. This platform is wrought with spam users. I am inundated at least weekly with fake accounts messaging me to book my place, asking for my mailing address so they can “mail me a company check”. The App is coded so unbelievably poorly for iPhone users. (Can you not hire someone that actually knows C++ please??) It redirects you to the “web” version all the time, does not sync with their email notifications, and makes you re-sign-in every time, many times unsuccessfully, causing users to have to change their password all the time (and no, I’m not forgetting my password, it’s an App coding glitch). The App has very basic, limited property management capability, so you’ll need to be at a PC to get most things done anyway. The AirBnb app on the other hand is extremely user friendly, they takes less of a commission fee, and very very rarely experiences issues with spam accounts..CMO ArroganceVersion: 2021.23.0

Go for Airbnb, Vrbo does not worth the effortPoor customer service experience and a lot of hidden fees if booking date was modified. I’m traveling out of the states and can’t make international calls so I used the chat function about my recent payout amount. Vrbo owes me $360 to my payout due to a check in date change. I heard from the customer service person in the chat that there are fees when you change the booking dates and that amount “varies” (which means as much as the platform would like to take). The change was a request from the guest and I was being flexible (later on the guest requested to revert it back to original dates), but Vrbo took additional $360 just for the changing back and forth (which was not marked in their payout and somehow they took $360 just for changing the dates from and back to the original). This is unreasonable and I want that amount back (unable to do so in the chat and couldn’t call either due to internal traveling. There is no customer service email to handle payment situation). I’m not going to list my property on this platform anymore and will go just for Airbnb. Not worth the money and time for this platform. :(.FanTheOwnerVersion: 2021.12.0

US maybe good but not internationallyThe reason I gave them a one star is the fact that I tried three times for them to fix their issue and I get an email saying they did, however the issue remains. The issue below. I downloaded this app and even the VRBO owner and I immediately try to activate my account on both. Every singe time I try to log on it would say “Error, invalid log in credentials please try again.” I call the call center and they tell me I have to get a new email. When I tried that the same happens. Then they send the case to their support technician and I was told they would solve the issue and “contact me.” Then I get an email a day later saying “ We have resolved the issue and your account and any associated property listing(s) have been reactivated. We apologize for any inconvenience. Sincerely, Vrbo Account & Supplier Risk Team.” So I am excited that I finally get to use this awesome website! Nope!!! Not today! I call again and same thing happens, I call a third time and then they want to see the email that “THEY” sent. I sent them their own email, and same thing happens. To this day I can not log in! So yea, one star is all they get!.ISEAiVersion: 2022.17.0

App is nearly uselessWe’re long time property owners on VRBO and I’ve reported this before — The current version of the app simply does not work on iPhone 10. What gives? We can’t reliably work from this app, which means we cannot continue doing business here, as we depend on mobile support. And we’ve certainly paid for it, what with 11 property listings. The inbox often does not load, the calendar spins and fails not load nearly every time, when we’re finally able to access a message thread, we receive “bad request” when we attempt to send a response. This has been going on for well over a year now. For more years, it’s not been possible to remove/change transient occupancy tax setting when quoting stays greater than 30 days — must be done via browser! VRBO has just made it impossible for us to function as mobile users. Even the browser application has been moving downhill, release after release — there’s nothing intuitive or simple about it. Invest in a UX team, and mobile support. If you can’t support new/recent iPhones, what the heck are you doing?.BgxxyVersion: 2019.25.0

Glitchiest App I’ve Ever UsedI am an owner/manager and love VRBO as a service, but the app is incredibly glitchy and annoying to use. It’s been glitchy for a while now and not getting any better, hence the review. Often, parts of the app simply won’t load- whether it’s the inbox, calendar, reviews, or reservation details. Sometimes I just go to the website in my phone’s browser so I can actually conduct business and it works way better than the app. The notifications seem unreliable as I have gone to the app and found a message sitting there, unbeknownst to me. I am also randomly logged out of the app without me knowing so I definitely miss notifications and messages in those cases. I have taken to just manually going to the app daily to make sure I’m logged in and didn’t miss any messages. Owners should not have to do that. In addition to the fixing the constant glitches, it would be nice if the app was a little more user friendly and effective for owners. The calendar is cumbersome to edit. It would also be nice if there was a quick way to see a list of upcoming reservations in chronological order. And a quick way to check reviews, or notifications of reviews within the app. I’ve seen other similar reviews and hope the company works out these kinks- you are too big of a company with too many users to have a crappy app. We love being hosts but the technology needs an overhaul!.Banks033Version: 2022.16.0

Another failure by Homeaway!I listed my home with Homeaway and linked calendars with another popular rental website. On the first day, a Homeaway customer sent a reservation request for dates that were unavailable. I called home away and they apologized seeing that those dates should not have been available to he Homeaway customer. They didn’t have any explanation, but were very apologetic. However, this is a terrible customer experience for me and my customer. So now several weeks later, after my anger subsided, I listed again with home away yesterday. Today I get a request for a one-week rental checking in tomorrow. Sure enough the Homeaway system will not allow me to accept the booking request, on my PC or on my phone app. Just keep getting error messages. I called for support and they see the error and they said they will try to fix it. Two hours later still can’t accept and still have no answers. I called Homeaway and they tell me NO it’s not excepted. Five minutes later I get a call and they assure me it is accepted. I see nothing to prove this. Total chaos..HKS513Version: 2018.13

All a facadeYou break things that work (tax settings) you don’t communicate major changes that drastically impact owner cash flow (payments) and you consistently raise fees that you say the traveler pays (service fee) that should come to us. Furthermore you’ve turned listing position into a game (boost pts) instead of using things that matter like response time over guest experience etc etc. You justify these added fees and costs by stating we’ll have better marketing and feature but I’ve got a market place fees in my app that’s been down for almost two months and we are down 20% in revenue meanwhile still a top listing in the mkt. you also now want to report to the tax man but the figures you have aren’t even close to accurate on your site. You don’t calculate a return accurately. The greed continues as you watch your competition out clas our shine and our feature a software that won’t even allow me to add a decimal pt in for the additional payment request so only while dollars can be charged..SkolNationVersion: 2019.20.0

Very bad for owners !It is a very bad site. Vrbo mixes our house with hundreds of other nearby houses, making it impossible for people to find our property. It now conceals any contact details from prospective renters, so we can not contact them and interview them prior to renting. Vrbo is trying to be like Airbnb, where guests can automatically rent and then destroy your property. It is impossible to get preferred status on vrbo, even though you may have all 5 star ratings. It is highly inaccurate in granting preferred status since they seem to do this based upon how many bookings that you do. Maybe you do not want these bookings. Or maybe you want high quality bookings. Vrbo penalizes you if you reject potentially bad quality renters. They also make it impossible for potential renters to contact you by stripping out your phone number, so potential clients can not contact you. They have increased the annual fee to $500. They also charge huge service fee to both the travelers and owners. Thousands of dollars per year….Alena 0000Version: 2022.3.0

Terrible app full of bugsEDIT: continues being terrible, I switched to pay per booking plan then as soon as my $499 subscription ended, they also delisted my property and removed any access to my calendar. I was premier partner or whatever marketing name they give us and I have guests coming and I cannot access my property!!! What a terrible company. Moved 90% of the business to their competitor due to VRBO terrible site OLD review: Using this service for 3 years now and paying their $499 per year fee It used to work rather flawlessly prior to Covid. Since then it is full of bugs, errors every other time I open the app. No support from their customer service for these types of issues (probably not technically qualified for this) What is upsetting is I may lose business and or mess potential guests plans. It is unfortunately a necessary evil as there is certain category of guests who only use this service Otherwise I would be using only their competitor and save myself $499 per year Terrible..Klein78Version: 2022.18.0

GlitchesThe first glitch I encountered was one that VRBO confirmed they were aware of & that supposedly you were working on. We do not accept “Instant Bookings” yet when corresponding with a potential renter while using the app, it proceeded to do an “Instant Booking”. Because VRBO had to get involved & cancel the reservation & I had to ask the potential guest to resubmit so I could work the reservation from my computer vs the app, it cost me the booking. VRBO did not know when you would get the glitch fixed nor if we would be notified. Therefore, we no longer feel comfortable booking from the app. This week, I had a return guest submit dates for this coming summer. On your 2019 calendar, it showed August 3 as being on a Tuesday, which it is actually a Saturday. Your calendars are all off. VRBO suggested I write you about it. I did but no response. Please get this app more reliable. I have found it useful in the past but recently due to these glitches, not so much & especially when it cost me a summer, high season, booking..Rental QueenVersion: 2018.26.1

This Platform is loaded with FraudOver 60% of the communications I receive on this platform are fraudulent in nature. I’m a host/owner on the Homeaway/VRBO platform. Homeaway/VRBO does nothing to protect their marketplace from abuse. The majority of the folks that contact me are trying to engage in check and Wire fraud. All attempts to report fraud and engage customer support go unanswered. Homeowner beware: we are required to reply to “guest” inquires in a timely manner else we are penalized by the Homeaway/VRBO platform yet the platform has no obligation to screen and protect homeowners against the criminal activity that takes pace regularly on the platform. If the fair’s isn’t reason enough to avoid Homeaway/VRBO then take a close look at their variable fees and commissions. Seriously it’s ridiculous. Whereas Airbnb charges hosts a flat 3% commission, Homeaway/VRBO grabs roughly 10-15%: separate fees for credit card processing as well. It’s bonkers. These guys have been arming longer than Airbnb and HomeExchange yet their fees, commissions are higher and their protections are lower. Steer clear of Homeaway..WYzZiWiGVersion: 2019.18.1

Stop hiding an owner’s ability to access listingIf zero stars was an option, I would choose it. Unbelievably labyrinthian the number of drill-in drop downs one needs to memorize just to check your live listing. Redundant headings where every conceivable option has been iterated and given its own pages with different formats. And then - as with Adobe suites - the developers seem to think constantly changing the menus and format every few months so there is no hope for consistent usage is helpful “improvement.” Please decide how you want to lay out tools and information, make it intuitively accessible and then leave it alone so people can learn and use it. Constant bugs in your calendar syncs. The lockout feature when changing your password is ridiculous - allow people with a trusted mobile device to reset a password and access their time sensitive account! You are - hands down - the least navigable and least usable application and service out there right now..EasleymonVersion: 2018.09

Disgruntled renterSuch a shame because I often use VRBO as a renter but as an owner I am totally disappointed in the service and platform. First I was guided to set up the split payment option where the renter pays a 50% deposit upon booking and then the balance due about week prior to check in. I was waiting and waiting and waiting for those deposits, which, shocker, never came. I finally called and was told that the split payment function doesn’t actually disperse the money that way, sorry, they switched payment processors and the new one won’t do it. Ok, so that’s wasn’t great but what can you do. But this last week the PG&E power outages disrupted our guests stay. They stayed 2 days instead of 4. So after the stay I attempted to refund our guests for his 2 missed nights plus tax as guess what? Can’t. Once the money is dispersed it’s out of their hands, nothing that can do and they keep all the fees and commissions. I guess I’ll be renting exclusively through Airbnb from now on..LamozineVersion: 2019.20.0

Horrible service for hostsI am a new host at Vrbo but I have been hosting many years at Airbnb. Vrbo has been problems from the start. The lack of help from the customer service on the phone is terrible. Every time I call they don’t know how to help me or treat me like I’m a moron and I don’t know what I’m talking about. This time I call the Spanish center thinking that maybe I would get someone that could understand my issues better. The person that attended my call was a Colombian man that kept on interrupting me and didn’t let me explain my issues but then asked if they were resolved and if I was happy with the service. Every time I tried to talk to explain my situation he just blamed me and said I was doing things incorrectly. Their platform is so difficult to understand and there are so many technical issues that make me feel I can’t trust this platform. I think I rather stay with Airbnb. Such a joke!.Monabanana7Version: 2022.19.0

Extremely disappointed!The owner experience is terrible!! It’s impossible to manage or change days available and I cannot get paid! I just spent 40 min trying to figure out why my payout for my first booking has not come through, and turns out I need to fill out a tax form. That’s no where to be found online… I had to dig through my email to find it. And then the form submitted said it was successful but a min later I got an email requesting a new form because the previous one did not go through. I now have to wait 24 hours before I can try to submit again…. And I have no idea what I need to do differently tomorrow. What on earth???? I just want to be paid and be done with this app but support can’t cut me a check or give me any real help to get this resolved. This is so frustrating!! Meanwhile I have 10 bookings with Airbnb in the same time period and no issues whatsoever..Trikate25Version: 2022.2.0

Lots of fraud!!!I enjoy using VRBO/HomeAway but 40 out of 46 request are fraudulent, don’t read the house rules, are new travelers with no reviews, or they cancel at the last moment. Seriously every time I get a request from VRBO/HomeAway I roll my eyes and say “what kind of BS is someone trying to pull now”. I even had a person who was an inmate (yes INMATE...meaning locked up in jail or prison) in Ohio trying to book my Las Vegas property. Lucky for me I do extensive research on everyone who attempts to book with me. In addition I ask lots of questions before accepting anyone. In five years I only accepted approx 5 people from VRBO/HomeAway. On the other hand 9 out of 10 request on Airbnb seem to be legitimate and in the same five year period I have accepted over 200 requests from Airbnb. I would just cancel VRBO/HomeAway but I’m trying to see if they will improve. And I have to admit the 5 people that stayed were very good guests..GoKwizyVersion: 2020.20.0

Not very host friendlyCompared to its main competitor, VRBO is not ideal for hosts. 1) There is only email verification for guest accounts, which constantly makes me worried about having guests where I’m not 100% confident about their identity. 2) The app has template messages, but doesn’t have automated and timed messages to make it streamlined for host communication. 3) It feels like half of the guest requests are scammers with people asking “if the dates are available”, and then asking about paying an alternative way (aka the scam). 4) The guests sometimes don’t receive a message… I got dinged on a guest review because the guest claimed they never received the check-in messages (and I sent them a screenshot showing that the message had indeed been sent). It feels like VRBO isn’t aware of how great the host experience is for its competitors because they are way behind in app features for hosts..SwpowellVersion: 2022.4.0

Not comparable to the Airbnb app for ownersI find the VRBO owner app to be significantly less user friendly than the Airbnb owner app. You cannot see nearly as much information about a traveler before you accept a booking such as past reviews. You can see a star rating but no description for why they get that rating. You also cannot schedule messages to be sent to the travelers like on Airbnb… you can create a template but you still have to manually send the message. The only messages that automatically send are theirs. They only give you the travelers email and not phone number which I find very inconvenient as some people will respond more to a text but not a message within the app. Overall, the app is okay but I think the Airbnb app for hosts blows the VRBO owner app out of the water..Starbucks Addict 😍Version: 2022.18.0

Very Inconsistent and UnreliableThe site frequently is down and cannot pull up feeds. The newest version blocks the residence data for guests, so I have no clue where my guests originate. That’s important data to collect as an owner interested in tracking travel patterns. I also have no clue as to their travel time and expected arrival. There’s also a serious problem in the VRBO search algorithm, but I have been unable to get any interest in fixing the problem. It seems the site is down when I need it the most to service my clients requests. It is very frustrating for me and for the guests who have to wait for action. Commonly, the VRBO owner app will be down, but the website will function, so I have a back door to solve problems. Otherwise, all parties just have to wait it out..CCsViewVersion: 2022.10.0

Worst appNever loads dashboard details. Never loads calendar consistently or email. And the best part? No email communication from VRBO to its owner network about alleged, “outages” or that, “they are working on it.” I have heard that for years, and the app is as worse as it has ever been. They send me price adjustments for last dates or dates so far in the future that they don’t line up with their analytics. VRBO should be embarrassed by this but they aren’t because this app has been deficient for a very long time. They are perfectly comfortable telling me to use the desktop version. Newsflash: I am constantly on the go. I use my phone. I shouldn’t have to go to their web site when they have an app that SHOULD work flawlessly. The Airbnb app is solid. They constantly update it and improve it, and they are head and shoulders above VRBO in this regard..ChericrushVersion: 2021.20.0

Still waiting for ability to update ratesFor more than a year now, I've been seeing "coming soon - ability to change rates" and more, yet still nothing. Roll this feature out already please as it's very frustrating not being able to do so. Update mid-July 2017: they finally added this feature, and to my disgust, it's only the "base" rate that can be updated, which is useless! So upset as I used to love HomeAway. I cancelled one of my two property listings and plan to get my listing up via other sources. Update May 2018: app developer, i am not able to follow your above directions on updating rates within the app for a specific time frame. It shouldn’t be this hard or not straightforward. Do you have a property of your own that you manage? You should as that will help you to see the frustrations from the eyes of the owners. Happy to provide guidance for you here..Littlelove140Version: 2018.09

NotificationsI’m not receiving notifications of my message and missed out on a possible booking. Constantly getting errors and please try again later. It’s annoying and causing a lot of problems for me.TinAdFrVersion: 2022.1.0

Unbearable slowConstant bugs and poor performance. This app is constantly giving me stress through its failed functions and constant need to just not work all together..FuzzymcquacksVersion: 2022.19.0

Poor App and Website, high service feesThe app constantly crashes, kicks me out and won’t allow for changes. The website is the same way, very glitchy and difficult to navigate. Service fees are much higher than Airbnb.Rabbit91laxVersion: 2022.18.0

Very buggyTeam, your app need to be fixed. It constantly disconnecting from the server. Randomly require authentication and does not even record when i just authenticated. Review section is almost not usable..Zakcs5789Version: 2022.17.0

RubbishListed the property,more than 5 days, still inactive.Airbnb is way much better than this stupid app.M大宝贝儿Version: 2022.15.0

OwnerTerrible app. Signs you out every time so you don’t know if you have bookings or messages, unlists the property weekly for no reason so no one can see it, Shows messages when you don’t have any, shows you have messages but can’t get them to show. Charges customers double and triple fees and taxes. Plus customer service is almost unreachable..SawedffdvVersion: 2022.15.0

Multi factor authenticationLatest version of the app has a major bug that where multi factor authentication does asks you how you want to receive code, you click get code then immediately says authentication failed without ever sending a code. Completely unusable.Nate3805Version: 2022.13.0

Airbnb is way better don’t waste your timeAs a host you cannot open messages or view your calendar up to date. Have to manually put reservations in. Always an “error” when trying to reply to a guest in need of help. Terrible site Would not recommend this to anyone!.Idk all names r takenVersion: 2022.13.0

UnusableApp frequently is unable to update and operate. I have an iPhone 11 with up to date software. The only short term fix to this problem is uninstalling and reinstalling the app, it only works for one day tops. You can’t message through the app to contact support, and reporting the issue to Vrbo accomplishes nothing. Super disappointing and makes the Vrbo service hard to use because of the inconvenience of having to use your computer to use their service..SarahHirdVersion: 2022.9.0

Don’t trust their customers service representativesWe’ve been using VRBO to rent our condo and while they do a good job when you’re listing is set up, it’s almost criminal what the customer service representatives can do to your account when they are investigating something for you. For example, today we had a tax question and while the customer service representative was talking to the tax department our tax form was deleted! We received an automatic email saying we had to complete a tax form if we wanted to be paid. This after being paid by VRBO for 1 full year. So, we had to refill in the tax form, send in and wait 48 hrs for it to be reviewed before we can be paid again. When you ask VRBO if they can trace who deleted the form they say the system doesn’t record that information. So be careful who you talk to at VRBO. If the customer service representative doesn’t seem to know what they are doing or is unhelpful just end the call and call back until you find someone that can help you..Peter SunaltaVersion: 2022.5.0

Vrbo does not collect required British Columbia (Canada) taxesThe app is actually quite good. However, as of summer 2021 they made a code change that incorrectly asks got gst (even for small business owners who are gst exempt). Their response to my logged support call is “this is an isolated problem”. So it is not fixed. Airbnb handles tax collection much better. They collect and submit on your behalf. Vrbo requires you to collect and submit yourself..GrbratVersion: 2021.23.0

OwnerI find the site extremely hard to navigate and I have had issues with payments. I have never spoken with a person when l have a problem..Char bar2011Version: 2021.21.0

Very Greedy enterpriseReally fed up with all the charges for little value. Looking forward to a future competitor for VRBO and Airbnb..123gordiniVersion: 2021.20.0

Disappointing and glitchingKeep crashing every time Can’t upload the calendar and the property is not showing in the network , even calling the support desk for assistance for 3 times. It still have no improvement. Disappointed way to promote the property..Horse lover 4everVersion: 2021.15.0

VRBO reviewI find it too difficult when I need to get a hold of someone atVRBO. Clearly there are not enough staff available. When I do get a hold of staff they’re very helpful..AartistaVersion: 2021.14.0

Needs work. Do the developers use this app?When I get an inquiry it doesn’t show up in my inbox until I refresh manually several times. Missed a booking because of this..MuskiierVersion: 2021.12.0

Not User FriendlyYou can’t even access everything on the app! What’s the point in having an app if I still have to log on to the mobile site or the desktop site?!.LichemagraineVersion: 2021.8.0

App reviewThe app is not user friendly, hard to navigate and doesn’t sync well with personal emails. Time for updates. Case in point vrbo asked for this review and now wants a nickname attached...5 attempts all taken..Mmmmmmaa???uuVersion: 2021.5.0

Not very user friendlyNot User friendly, full of bugs.Mto37Version: 2021.5.0

Glitchy appNot happy as it keeps kicking me out, and changing my quote and fees..7SoleilSunshine7Version: 2021.2.1

VRBO extra chargesVRBO began charging our guests a lot of extra money while charging us as the owners our large fee. We also have no ability to speak eith our guests PRIOR to booking to see If we have all they need snd we meet their expectations before they pay . Additionally they charge third party for taking the money ftom guests when we could take it directly ourselves. Great place to advertise but why charge guests do much extra money for VRBO itself. Seems unfair to guests..ChrisinverVersion: 2021.2.1

ClunkyIt’s more confusing than it should be..Applet monstrousVersion: 2020.24.0

VRBO appThis app is not user friendly at all.Mommys12345678910Version: 2020.24.0

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