Vrbo Vacation Rentals Customer ServiceHomeAway.com, Inc.

Vrbo Vacation Rentals Customer Service

  1. Vrbo Vacation Rentals Customer Service
  2. Vrbo Vacation Rentals App Comments & Reviews (2024)
  3. Vrbo Vacation Rentals iPhone Images
  4. Vrbo Vacation Rentals iPad Images

When other vacation rentals feel like a lot of work, try one that feels like a vacation. Whether you’re looking for a beach villa, cabin bnb ioption, from booking to checkout.

Why get shortchanged when you can get rewarded? One Key is a rewards program you won't find on any other vacation rentals platform. Earn and use rewards on eligible vacation homes, flights, hotels, car rentals, and more across our family of brands.

- EARN OneKeyCash™ and use it across Vrbo, Expedia, and Hotels.com

- SEARCH for private places to stay in 190+ countries

- PLAN and collaborate with your people using Trip Planner and group chat

- USE FLEX DATES to help you compare booking options & prices across multiple dates

- GET LONG STAY DISCOUNTS on select vacation rentals

- BOOK securely from your phone or tablet

- GET 24/7 SUPPORT from a real person for any issues that come up

- TRAVEL anywhere and share trip details with your group


• One Key is the first loyalty program from a major vacation rentals platform.

• Book and earn rewards on eligible vacation rentals.

• Use OneKeyCash across Expedia, Vrbo, and Hotels.com.


• Browse private vacation rentals complete with pools, backyards, and more.

• Find unique homes not listed on other platforms.

• Filter by preference: price, location, amenities, and more.

• See rental photos and reviews at a glance.

• Have questions about a property? Get quick answers from our virtual assistant.


• Tap the heart icon to save and compare your favorite rentals easily.

• Invite friends and family to join your Trip Planner.

• Leave comments and vote for your favorite places.

• Keep your trip conversations in one place and chat with your group in real time from anywhere.


• Easily compare prices & booking options across multiple dates.

• Search for properties within days, weeks, or a range of months.


• Earn discounts on longer stays at participating properties.

• Choose from a wide range of vacation rentals & save 10% on select properties with extended bookings.


• Have questions about your booking? Message the host to ask about the property.

• Book and pay securely in the Vrbo app with your credit card.


•Any issues? Contact our 24/7 customer service team.

• Connect with a live person any time before, during, and after your trip.

• Reach a real person in about a minute, by phone or chat (US only).


• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information, even when offline.

• Share important trip details with your people by inviting them to your trip.

• Access your conversations and message homeowners from your device anytime.

Note: Unless otherwise noted, currency is displayed as USD in the property listings. Please visit www.vrbo.com/mobile for more information about the Vrbo app.

Vrbo Vacation Rentals App Comments & Reviews

Vrbo Vacation Rentals Positive Reviews

Vrbo will scam youIf I could rate them zero I would. They literally stole >$6K from us. We booked a property on the platform in Mexico for a family vacation. Got confirmation from Vrbo of instant booking. Only a few days from the trip still zero communication from the property owner with confirmation of how to access the property. Vrbo says their policy is owners must respond within 24 hrs or be kicked off the platform. It’s been 7 days and no contact. So I guess good for Vrbo that they can kick off a bad owner. But we have talked to Vrbo customer Svc for hours a day for multiple days and they just say pound sand, zero refund offered for us even though we paid for something that they can’t deliver on. They also charged a $500 service fee to use the platform and “protect us”. They laughed at us when we asked if they were at least going to refund that since they didn’t actually do anything for us or provide any actual service. They told us our only option was to actually go to Mexico and they would accommodate us if we got there and had no place to stay. Yeah right! Who in their right mind would travel to a foreign country with young kids with no confirmation that they had a place to actually stay?!?!? Total highway robbery!.Version: 2020.25.1

Cool FeaturesSo I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways..Version: 2019.19.2

Cranberry CabinThe picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little.Version: 2021.12.1

Beautiful house in RioJust stayed here for six nights with a group of friends and we thoroughly enjoyed the house. It was our first time to Rio and at times, we wanted to just hang out at the house rather than explore Rio because it was so nice. We of course, did both. The house itself belongs in Architectural Digest as it is beautifully designed and well kept. The top floor with the outdoor spaces on either side was incredible and we spent most of our time here while at the house. The housekeeper was around in the mornings and made breakfast. She was very friendly and helpful. We hired the driver Leonardo for the week as recommended by owner and he was excellent. I highly recommend using Leonardo especially if you have group of people. He made getting around town so easy. Owner Eduardo also was readily available via text for issues and any needs. He also left a very detailed guide/rule list in the house which was quite useful. We ate at several of the restaurants that he recommended and they were all amazing!! I would highly recommend staying here if you are visiting Rio!!.Version: 2023.45

Could use some workUse of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money..Version: 2021.19

Great view at Canyon LakeVisited for 5 nights to attend our son’s wedding. Our family enjoyed the location, breath taking scenic views, so peaceful & quiet, no road noise @ all, many deer roaming all around, open space floor plans although downstairs master bath is far from the master bedroom, huge counter top in dining room, comfortable beds & sofas, excellent WiFi, the air condition worked great, plenty of fans also that we didn’t use however were readily available & plenty of pillows and blankets. Opportunities for the property, replace light bulbs & dust light fixtures & make sure every light fixture functions, especially in the showers, provide more washcloths, sweep under beds, mow the grass (over 1 foot tall) when pets pay to be guests they should have grassy space for their needs also and check hot water temperature in the kitchen sink. Our family enjoyed Las Barcas delivery of mexican food & a pontoon boat rental from Canyon Lake Jet Ski & Boat Rental to help us chill after all the festivities. Would definitely stay here again if we needed that much space as would be perfect for a multi family stay..Version: 2024.17

Picture Perfect Cabin!My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!.Version: 2021.12.1

Cancellation policyDo not use VRBO!!! I booked a property that had great reviews. However when we got here getting to the vacation home was a death trap See Ya Round in St Thomas . It is located on an unsafe mountain road. I had a Full panic attack! Owners refuse to refund not even a penny! Lost almost $3000! This is a scam! They take your money and if upon arrival you are not satisfied you are out of luck for the Entire amount!!! This was supposed to be my birthday celebration! Total nightmare!! Lost so much hard earned money to this owner scamming guests that can’t possible know how bad it’s going to be until you get there!! We as the consumer have no rights. No protection from these vultures. Please do not book with See ya round villa in StThomas. Please do not listen to all the wonderful reviews!!! This is the biggest scam of a lifetime!!! I have traveled a lot in my lifetime. Never ever had an experience this bad! This entire organization VRBO and these owners are ripping people off. My birthday wish is that this entire organization and the owners of See Ya Round villa in St Thomas go out of business!!!.Version: 2022.07

Wow Wow WowI guess that’s an appropriate way to begin this review because that’s the first thing all of said when we arrived at this property. We are an older group of siblings and spouses who rented this property for our annual family get together. It couldn’t have been nicer. If anything the pics don’t do this properly justice. Everything we needed was included and the house and property were spotless and well maintained. We all had our own bath and bedroom and there are lake views from every room. There was more than enough places for us to gather and spend time together and their are lake views from every room The decking is extensive and well maintained and a couple of us just had to wet a hook and all that did caught fish. We saw eagles, ospreys, ducks, geese and every morning a couple of otters came by for a visit To say we were impressed would be an understatement and we are already planning our next family gathering. I/we highly recommend this rental and our contact with the owner was perfect and he treated us like royalty..Version: 2024.13

Our rental was disgusting, Home Away/VRBO didn’t help usWe weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year..Version: 2020.12

Easy to useEnjoyed using it!.Version: 2017.12

No communicationI have been trying done 9 days to get in touch with anyone at vrbo or evolve vacation rentals. We are trying to cancel due to the state being on lock down, and have still not heard back from anyone. They have now gone and processed the entire payment, after 9 emails, Facebook messages, comments, calls, and 5 messages through app. This is a joke!.Version: 2020.06

Be careful.Even though the VRBO app may show that a place has availability on the calendar, and you book it an put down payment , down, does not mean you have it! I did this only to be told the next day that someone else had booked on another App, for a longer period so my short stay trip was not accepted any more by the owner, after it had been confirmed on the VRBO app. So on cancelling one day later my refund was reduced by $81.00 for something that was not my fault. Felt like ripped off! Terrible way to do business..Version: 2022.02

We love using VRBO.We have used VRBO for stays in many countries, and we find that it is an easy and affordable way to travel the world. The Hosts are always helpful and fair. The homes we have stayed at have been from functional to exotic, but always clean and secure..Version: 2022.02

Great appThe property was excellent for all of us. This was great getaway from home. We enjoyed each and every moment at the property. I highly recommend downloading the app and search for great and cozy places to stay with kitchenette and living room..Version: 2021.18

Vrbo app still lackingIt’s slow, and doesn’t remember parameters etc. The old version was poor as far as always losing connectivity and it being down, but the new one is not much better..Version: 2019.16

Fantastic short-stay in BarcelonaThis is an absolutely wonderful apartment that is well appointed, quiet, and perfectly located. Beds were comfortable, and the slipper provided to wear on the marble floors were appreciated. Everything you need in a spotless apartment and building. It was so clean! Right below the apartment is a coffee/pastry shop and an incredible place for brunch (Cake & Desert). A large selection of restaurants are within a very short walking distance. A park, the taxi depot, the hop on hop off bus, and La Sagrada are right across the street. Andra was very helpful and highly responsive. We truly valued this! It’s a few flights to climb up to the apartment, but a small elevator is there. We a highly recommend this apartment to anyone travelling to Barcelona for a short or longer term stay!.Version: 2024.18

Paris stayThe place could use some updating, the bathroom was very small and had mold on the wall. Also the appliances were quite old and didn’t work that well. We did find the beds comfortable and there was enough storage.Version: 2024.20

4-night stay near Spanish StepsGino, our host, was very attentive and well prepared for our arrival. The accommodations were very comfortable in a quiet building. Spanish Steps were just up the street and plenty of restaurants and bars close by. I would recommend this location for your stay in Rome. Thanks Gino. J S.Version: 2024.18

Comfortable in great locationVery comfortable flat in great location. Hosts are kind and responsive. Reasonably priced for central London. Hope to return!.Version: 2024.18

Very central , very quaintLoved this typical old Parisienne apartment. Very central across from city hall and looking at the left side of Notre Dame. It’snarrow stairs.Version: 2024.18

Very lovely flatQuiet and close to all amenities up town.Version: 2024.18

Eclectic escape home with poolWe stayed at the eclectic escape house with pool and really enjoyed our stay there. The home was beautiful, peaceful, and had everything we needed. We would definitely recommend this property to anyone looking to stay in Phoenix..Version: 2024.18

Coach HouseThis was a great find on my part. Easy to get to. They thought of everything. Very clean and definitely a home away from home. High end quality finishes, well stocked in terms of toiletries, coffee maker, cooking and refrigeration appliances. Very spacious. Although it was obvious there are other residents in units at the same address I did not run into anyone not was I disturbed. More than anything I really liked that the owners communicated very welcoming and very effective in that I had all the information I needed to ensure I wasn’t stuck nor did I run into problems. I would recommend this location that is why I gave the highest rating.Version: 2024.18

Un peu à l’étroitStudio qui convient bien pour 2-3 jours,sinon, on y est un peu à l’étroit pour un plus long séjour, nous y étions 10 jours. Matelas confortable et bonne pression dans la douche, très petite dans l’immense salle se bain. Vaudrait mieux une salle de bain standard et plus d’espace cuisine/ salon.David est un hôte vraiment à l’attention de ses clients,répond dans la minute s’il y a un problème. Commodité et transport tout près..Version: 2024.18

Miroloma stay was awesome!Our stay in Sidney was amazing and our accommodations were a big part of that. Miles gave us a tour when we arrived, filled us in on things to do, and encouraged us to make ourselves at home. It’s a great location…quiet and not far from the many things Sidney and area have to offer. We will definitely be back!.Version: 2024.18

Little houseGreat little house in town and close to everything. The owner was great to deal with as I had to make changes. Highly recommend!.Version: 2024.17

Adequate central Dublin locationThe apartment is well-located and has comfortable beds. It would be improved with some basic equipment in the kitchen like a coffee maker, a sink stopper and a corkscrew The apartment is also damp and musty smelling.Version: 2024.18

Gracious HostOur stay in the upper town just off the Main Street Liberdad was very good and in a good location. Our host Sofia added all the little touches like fresh flowers and fruit for our arrival and really made us feel welcomed. She was also very quick to respond when we needed something or had a question. The apartment was beautifully decorated, the kitchen, dining room and living room was a great space for all four of us. Our only negative comment is that the second bathroom was quirky and a little uncomfortable with no door to close off the toilet and the sink’s plumbing was also a little too difficult to get used to. Also the sink in the main bathroom did not drain very well. Overall, we had a lovely stay and enjoyed the apartment very much..Version: 2024.17

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