Vrbo Vacation Rentals Customer ServiceHomeAway.com, Inc.

Vrbo Vacation Rentals Customer Service

Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo.

• SEARCH from over 2 million unique places to stay in 190+ countries
• PLAN and collaborate with friends and family using Trip Boards
• BOOK securely from your phone or tablet
• TRAVEL anywhere and share trip details with your group

With the Vrbo app, you can:
• Browse vacation homes with pools, backyards, and all the room you need.
• Find vacation homes you won’t find on many other travel sites.
• Filter by what’s important to you and your group: price, location, amenities, and more.
• See property photos and reviews at a glance.
• Have questions about a property? Get quick answers from our virtual assistant.

• Tap the heart to easily save and compare places you love.
• Invite friends and family to join your Trip Board and help you plan.
• Leave comments and vote for your favorite properties.
• Keep your trip conversations in one place and chat with your group from anywhere

• Have questions? Message the owner or manager to ask about the property.
• Book and pay securely on the Vrbo app with your credit card.

• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline.
• Share important trip details with friends and family by adding them to your trip.
• Access your conversations and message homeowners from your device anytime.
• View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14.

Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.

Vrbo Vacation Rentals App Comments & Reviews

Vrbo Vacation Rentals Positive Reviews

I always use VBROI book all of my vacations through VBRO. I’ve never had an issue thus far. We purchased an expensive cabin in Colorado as a group costing over 10,000 that had to be paid upfront. I used my card to reserve 11 months in advance. VBRO has a 100% cancellation refund up to 60 days of arrival or maybe it’s the owners. Either way, when COVID hit we talked to the owners concerned we would not be able to fly four months before our June/July 2020 trip. They agreed to hold to the 60 day cancellation. We ended up having to cancel and the owners were unable to refund all of my money at once. This was the first tim I had to pay all upfront per owner rules and first time I did not get a full refund. They asked to give them two weeks and we agreed on that in fear they had only refunded $2800 initially and scared we would not get out money. VBRO emailed me inquiring on whether I received my full refund after two days of the $2800 refund. I said no the owners said they would refund more or all in two more weeks. we think VBRO pushed it because we got our money within 24 hours which is NOT what the owners told us. We didn’t even complain to anyone Because of that and fear of us losing money, I will never use another app unless I have no other choice. Plus I’ve never have experienced a problem with VBRO and I have booked many many trips as we travel about ever three months or more..Version: 2021.07.1

Scammed by my owner and vrbo took their sideHello, We have been users of vrbo for over 10 years and have a five star rating. We booked a last minute trip earlier this week and we’re stunned at the level of danger and filth of the house. First, the house was said to be safe in the safest school district. When we got there, we checked the ratings and found it to be 1/10. There were bugs on the table, broken window locks on a ranch, very creepy neighbors checking out our van, garbage and raw meat in the backyard, beer bottle caps and cigar butts all over, no smoke detector in kids room, broken chairs, peeling paint in bathtub and bolts and screws all over the kids room. We felt 100% unsafe. We reached out to VRBO who took the owners’ side and asked us to send pictures. We did; they never responded and our money was never refunded for a place we could not stay in due to lack of safe conditions. We drove 9 hours to be left homeless and find a hotel last minute for our kids and two dogs. And, we had to pay for that and the rental that we never stayed in. VRBO should NOT allow a property in this shape to be on their site and misrepresented in the pictures as this was. Their lack of support or even really caring will ensure we never use them again and let everybody know so they don’t end up in the same situation..Version: 2021.05.1

VrboI am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!.Version: 2021.05.1

Our rental was disgusting, Home Away/VRBO didn’t help usWe weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year..Version: 2020.12

Cool FeaturesSo I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways..Version: 2019.19.2

Great GetawayA quick four-day getaway to the FL Keys landed us in a lovely resort at Hawks Key. Our choice of a two-bedroom, two-and-a-half-bath villa with all the amenities was everything we expected and more. The area is beautiful and well cared for with the added security of a full-time guard at the entrance. There is a great restaurant called the Angler & Ale located within walking distance of our villa that offers excellent food along with a beautiful waterfront view. Our villa was easy to find and very clean with comfortable beds and plenty of storage. Mike, the property manager, was easy to reach and quick to reply with answers to all questions. His guidance with a problem we had with some overzealous guests at a nearby villa quickly took care of the issue. If you are looking for a Florida Keys experience, we highly recommend you give the Hawks Key Resort a try..Version: 2021.04

Search needs improvementNot everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner..Version: 2021.03

Very limited featuresThe basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not..Version: 2020.10

Works pretty good, but needs improved featuresNot buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app….Version: 2018.13.1

Missing some key search featuresThis is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years..Version: 2019.11.1

Great Rental Company-but Fee’s Galore!I have booked through VRBO for years and have always been happy. It seems to me the fee’s are now so out of hand that it is now making it hard to find accommodations for our group. We always find wonderful properties but by the time the fees and taxes are paid we can no longer afford the unit. Some are close to $700-$1000 for just booking fees! I’m not sure if your goal is to put more money in the owners pockets by making the consumer pay all the overhead, but the consumers are your bread and butter. We are having to either travel in off season or take a less desirable location or property to visit the Gulf Coast. This has stopped me from booking Several vacations, and from traveling as often as we would like. Somethings going to have to give. For some families it is their only vacation that they have been saving and looking forward to all year. It’s sad that fees and frivolous cost (and possibly Greed) are keeping lots of family’s in the Gulf Shore or other not as popular vacation spots. It’s great to get there, but a family has got to eat! Plus families like to try to get into town and see the other tourists trap/family fun things but can’t because they blew their budget on frivolous accommodation fees. It’s got to give somewhere. I know that owners need their income but they shouldn’t expect the consumer to pay their overhead. Just Saying!.Version: 2020.09

Love the trip boardsI like that I can create and save different trip ideas and properties to a “board”, which is like a folder that allows different places to be saved. I have boards titled “Fall TN ideas” and “Beach getaway” to save properties that look good in different cities/states! I am also very glad to see that the dates that a review was written have been returned as a feature! It’s very helpful to read when a review was written so if they complain it was cold and rainy, you can see the time of year that they were there! Likewise, if a bunch of reviews complain about an uncomfortable mattress, you can see if that was 4 years ago or last week and decide if it’s worth the risk. I also like the owner descriptions of the properties because they are insightful as to what makes their property or area special..Version: 2019.21.1

33 Redondo Mission Beach San diego Ca- ExcellentGreat owners Sandi was wonderful- Hostess Katherine was superb. Unit was in a Great Location in Mission Beach on the Strand. Near everything! Parking inside a secure parking garage under the building with an elevator is a BONUS in San Diego! Especially at the beach where parking is impossible! This condo is good for a couple or family with 2 small children or a second couple who don’t mind a pull out couch. Equipped with everything you need - plus a bbq grill and beach chairs. Coin Laundry on property. Bike and Watercraft rentals are nearby. Boardwalk is one building away - only 55 steps! Restaraunt’s and stores are all in walking distance. Sunrise . sunsets and view of Mission Bay, Pacific Ocean and City lights are all there on the balcony. Clean and Comfy Property that is great for a beach getaway! 20 min from San Diego airport! Close to all the attractions!.Version: 2021.03.1

Best Vacation AppI love VRBO app. The way the pictures of the properties lay out is so easy to look through I like the general look of the app and I was even saying to my husband(who I added to my hearts lists I made for the destinations we liked- so smart you can do that!) that it would be nice if you could write comments about each location AND YOU CAN! They’ve thought of everything. Except maybe being able to rate the properties and move them up or down inside the groups to make looking at them easier... but now I am rambling, seriously this app is great. Very user friendly. I am a deep dive hardcore researcher and I’ve tried many many websites and always read every review and look into every option so if VRBO suits me you can be sure it is good lol.Version: 2020.10

Could be betterThis app appears identical to the HomeAway app other than it tends to run a lot slower. Sorry but I find that as confusing as vrbo's name. Reviews are not contained in the app. Requires a web page executed via an email. As far a vrbo is concerned, I view them as a necessary evil and a major step down from when HomeAway ran the show. We've rented via HomeAway for well over a decade. Every year at least 2 European homes. With vrbo and now beginning to rent in the USA, our experience has taken a decided turn for the worst. The US apartments tend to be furnished in the cheapest manner possible, some major systems/appliances invariably don’t work, check-in times (USA only) are directional at best and there’s inevitably last minute changes communicated to us by owners we never see. The app is fine for Europe. Renting in the USA is caveat emptor but I can’t suggest any better web based agent. It’s the nature of the USA. I’ve rented luxury apartments for over $4k/week and the places were a dirty mess with designer kitchens full of stuff that didn’t work. Leaving bad reviews can get in the way of future bookings. So I only leave good reviews or no reviews. Judging by the low number of reviews per property, I’d suggest either occupancy rates are far below what it takes to make money renting or there are many others that use my approach..Version: 2019.13.1

Love the map option, total fee search needs work.I’ve been using Vrbo for over a decade. I love that you can search by map, but what bothers me so much about the App —and the desktop site— is that owners and management companies will sneak in all kinds of fees. So you can search by price per night, find one you love —only to realize that the owners or property managers have appended 15 different fees which often times are collectively more than all of the nightly rates on the property combined. This is a really shady practice and I have been in touch with some of the management companies about it. I’m getting the same response over and over: that they submit their fees to VRBO but cannot do anything about the way VRBO decides to display them. TripAdvisor lets you search by price per night, price per night with taxes, and price per night with all fees combined. VRBO needs to get with the game here..Version: 2020.21

Easy to useEnjoyed using it!.Version: 2017.12

Easy to useSuch a pleasant experience dealing with VRBO - easy to use sums it up..Version: 2021.07.1

Very responsive and helpfulAll of our experiences to date, with VRBO, have been positive. Owners are very caring and responsive..Version: 2021.04

Good appWish there were a few more filters. We are always looking at houses with a games room in Florida. Needs to be a filter for this. Would save me a lot of time. Otherwise great app..Version: 2021.07.1

As good as it getsUsual first class service and peace of mind knowing that you are booking with a 5 Star organization..Version: 2021.03.1

HorribleNegative 'stars' This is the final time you'll hear from me. Your support with a difficult owner/manager is dismal ... during a pandemic ... thanks for nothing. I couldn't be more disappointed and angry. Geri M Smith wow can't even leave a review...Version: 2021.02.1

Easy PearySo easy to make a reservation! The site is so easy to use and you can contact the rental owner with gyrations at any time - love it 😊.Version: 2020.14

VRBO makes vacationing a breezeWe have used VRBO to book holidays all over the world and have consistently had positive experiences. I highly recommend this app!.Version: 2020.09

Villa for 2021Spent a great deal of time searching for villas in Southern Dunes for next year as my place has already been booked. Using VRBO was a great time saver to review places in this community. Booking was easy and confirmation immediate. Thanks for helping get settled for next year!.Version: 2020.04.1

Price trapThe lead price should be the price paid per night..Version: 2020.02.2

DisappointingThat the pricing shown on the listings does not reflect actual/final prices....teaser prices to get you to book then horrendous additional “fees” to both Vrbo and owner to overall total. I find this practice to be very deceptive..Version: 2020.03.2

ArghCanadian issued MasterCard that is not acceptable for VRBO while I am in the USA. Does not make sense..Version: 2020.03

Can’t use the app to bookStick with the website app is useless.Version: 2020.03

Great ServiceUsed VRBO for years. 99 % success. ( only one bad experience ) Thanks.Version: 2020.02

QuestionWhy are the prices in US dollars?.Version: 2020.02.1

Haute Bohemian HideawayKelowna’s best kept secret, a cozy cottage downtown! We loved our stay, the place was spotlessly clean , lots of towels and best of all he beds were comfy . Decorating was something out of a magazine ,it was perfect . Check in was easy and being my first time using VRBO the owners were super helpful and responsive to any questions I had . The Guest book was also very well laid out and tried several of the suggested restaurants too! Cheers,Melissa.Version: 2020.02

A fantastic tool for any travelingWe have been using VRBO for many years now, and our experience has been in all cases absolutely flawless. Thank you very much!.Version: 2020.01

Top Vacation Rental siteOur family has used VRBO several times over the years and we have never been disappointed. This is the #1 vacation rental site!!!!!.Version: 2020.01

The best way to travelWe have stayed in about 10 home away/ Vrbo . Have stayed in some amazing places . Thank you.Version: 2019.27.1

Excellent APPI have used this service several times and have always gotten excellent service. It is so user friendly and gives me peace of mind that my information is secure and everything is professional. I only book a vacation from VEBO and recommend it to everyone..Version: 2019.27.1

VRBO BookingEmails that I wrote requesting info were answered promptly and professionally. The website was efficient for booking and payment. Joy.Version: 2019.27.1

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