Vrbo Vacation Rentals Customer ServiceHomeAway.com, Inc.

Vrbo Vacation Rentals Customer Service

Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo.

• SEARCH from over 2 million unique places to stay in 190+ countries
• PLAN and collaborate with friends and family using Trip Boards
• BOOK securely from your phone or tablet
• TRAVEL anywhere and share trip details with your group
• STAY FLEXIBLE: Vrbo offers free cancellation


With the Vrbo app, you can:
SEARCH
• Browse vacation homes with pools, backyards, and all the room you need.
• Find vacation homes you won’t find on many other travel sites.
• Filter by what’s important to you and your group: price, location, amenities, and more.
• See property photos and reviews at a glance.
• Have questions about a property? Get quick answers from our virtual assistant.

PLAN
• Tap the heart to easily save and compare places you love.
• Invite friends and family to join your Trip Board and help you plan.
• Leave comments and vote for your favorite properties.
• Keep your trip conversations in one place and chat with your group from anywhere

BOOK
• Have questions? Message the owner or manager to ask about the property.
• Book and pay securely on the Vrbo app with your credit card.

TRAVEL
• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline.
• Share important trip details with friends and family by adding them to your trip.
• Access your conversations and message homeowners from your device anytime.
• View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14.

Find the perfect vacation rental with Vrbo.

Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.

Vrbo Vacation Rentals App Comments & Reviews

Vrbo Vacation Rentals Positive Reviews

Vrbo turned my Nightmare into a dream!We booked a week in Florida as I’ve done many times with vrbo. when we got there late the evening of check-in we checked our beds as we always do for bedbugs. this is the first and only time that we found any. Obvious immediate panic, immediately moved all of our stuff back out of the rental luckily nothing had been touching the beds. rented a Holiday Inn room for the evening so at least we were out of the bed bug houseAnd could figure out our next move. At first it seemed like vrbo may not help us, luckily the owner of the property immediately sent out pest control, verified that it was a bedbug, and then said that we could not come back to the house so had to refund our money. so no problems with the refund and we booked a new place through vrbo, moved on with our vacation. A few weeks after returning from our vacation VRBO contacted me to let me know that they didn’t think that we had received our full refund and that due to their Homeaway guarantee we could get reimbursed for the hotel that we had to pay for and for any overage from the new rental that we had to purchase. Turns out there was not an overage but we did receive a refund for the hotel that we had to stay in. Very surprised by vrbo customer service that they contacted us and didn’t just let it go. Well done vrbo!! The post experience has definitely renewed my view of VRBO and I will continue to use them for future services..Version: 2022.17.1

VrboI am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!.Version: 2021.05.1

Cranberry CabinThe picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little.Version: 2021.12.1

Cool FeaturesSo I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways..Version: 2019.19.2

Picture Perfect Cabin!My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!.Version: 2021.12.1

Could use some workUse of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money..Version: 2021.19

Cancellation policyDo not use VRBO!!! I booked a property that had great reviews. However when we got here getting to the vacation home was a death trap See Ya Round in St Thomas . It is located on an unsafe mountain road. I had a Full panic attack! Owners refuse to refund not even a penny! Lost almost $3000! This is a scam! They take your money and if upon arrival you are not satisfied you are out of luck for the Entire amount!!! This was supposed to be my birthday celebration! Total nightmare!! Lost so much hard earned money to this owner scamming guests that can’t possible know how bad it’s going to be until you get there!! We as the consumer have no rights. No protection from these vultures. Please do not book with See ya round villa in StThomas. Please do not listen to all the wonderful reviews!!! This is the biggest scam of a lifetime!!! I have traveled a lot in my lifetime. Never ever had an experience this bad! This entire organization VRBO and these owners are ripping people off. My birthday wish is that this entire organization and the owners of See Ya Round villa in St Thomas go out of business!!!.Version: 2022.07

Our rental was disgusting, Home Away/VRBO didn’t help usWe weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year..Version: 2020.12

Search needs improvementNot everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner..Version: 2021.03

VRBO Better Than AirbnbI am traveling abroad with my daughter and the say arrangements got mixed up due to incident at prior locations. So we had to book a new location and could not book any Airbnb listing due to account issues on Airbnb. So I reached out to my family back in the states to have them assist with booking on Airbnb. Unfortunately all five of us were informed that we had to make new accounts on Airbnb. One person was told that they have to wait for their background check to come, all others were not informed of the reason as to why they would have to make new accounts. More importantly my daughter and I were in distress at 3 o’clock in the morning due to Airbnb not giving us a legitimate reason as to why no one booking was excepted after we provided our IDs and credit card payments. As a matter of fact it appeared as though once we provided our identification we were informed that we have to make another account. For safe travels you should use this app vacation rentals and NOT AIRBNB..Version: 2021.12.1

Lying Con Host Matthew SeatonI booked a home with Matthew Seaton before Feb 1st. They took the entire amount out at that time. Our date of rental was May 28th. He had my money for over four months.I requested the key at 6:38 On May 28th I received a notice from VRBO that my trip was canceled and refunded. Then the owner sent a message that the previous guest has COVID and he could not rent it. After crying all night, I felt he was lying. I drove to the location and found families having a great time. They saw me and invited me to talk. They said they rented on Airb&b two months before. They said if it made me feel better that it was filthy and not like the pictures showed. I asked if I could take picture to prove it was rented. They said of course that this should not have happened to me. I guess he just double booked and whoever arrived first got to stay. I have used VRBO several times with great experiences and I have a place rented in July. I feel this man should be banned from rental Companies especially VRBO.Version: 2021.11

Southern Belle Vacation RentalsWe want to start out by saying this was a beautiful clean place. Great location. Loads of kitchen supplies. We could not use garage. Small and not really easy to get into. Garbage containers all over also. We had to try and find parking spots. Some are free and some are not but VERY limited on both. They say this estate holds 10. Really with one king and 2 queens you are talking 8 people if they want to sleep together. Younger children can do sleeping bags or air mattresses. We were lucky to have 3 that used air mattresses. Thank goodness one brought her own and one at the house was OK. The third lost air first night, blew it up to try again and no luck so I texted to rental place. They told us to go buy one and send receipt. I told them absolutely not as parking was too scarce to move car. Would have like at least two rolls promised of TP for bathroom. 1/2 roll on main floor, 1 1/2 in all bedrooms was all that was left. What was left on roll when we checked in and one more. Single ply so with 8 adults we had to go out and get TP, Kleenex (none) and paper towels. Please check all above before renting..Version: 2022.08

Very limited featuresThe basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not..Version: 2020.10

Easy to useEnjoyed using it!.Version: 2017.12

We love using VRBO.We have used VRBO for stays in many countries, and we find that it is an easy and affordable way to travel the world. The Hosts are always helpful and fair. The homes we have stayed at have been from functional to exotic, but always clean and secure..Version: 2022.02

Great appThe property was excellent for all of us. This was great getaway from home. We enjoyed each and every moment at the property. I highly recommend downloading the app and search for great and cozy places to stay with kitchenette and living room..Version: 2021.18

Vrbo app still lackingIt’s slow, and doesn’t remember parameters etc. The old version was poor as far as always losing connectivity and it being down, but the new one is not much better..Version: 2019.16

Worth the extra costNot necessarily the cheapest, but reliable service and very nice accommodations whenever we booked through VRBO..Version: 2022.22

TrustingI love the app.They protect you when you book early with a 100% guarantee full money back close to your booking date..Version: 2022.22

Book it DanoSlick slick slick Flawless booking process Great communication with a premium host Will never go back to hotel again.Version: 2022.20

Too many feesI find that there are too many extra fees which all seem to point to the same thing..Version: 2022.22

Easy bookingEasy booking.Version: 2022.19

Not notifiedI was not notified about my last instalment fir my VRBO rental in Aruba..Version: 2022.18

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2022.22


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