Vrbo Vacation Rentals Customer ServiceHomeAway.com, Inc.

Vrbo Vacation Rentals Customer Service

  1. Vrbo Vacation Rentals Customer Service
  2. Vrbo Vacation Rentals App Comments & Reviews (2024)
  3. Vrbo Vacation Rentals iPhone Images
  4. Vrbo Vacation Rentals iPad Images

Stay with Vrbo to get more stays. Introducing One Key, the first loyalty program from any major vacation rentals platform. One Key is a loyalty program that rewards you no matter how you travel. You’ll earn rewards across Vrbo, Expedia, and Hotels.com, and you can redeem those rewards the next time you book an eligible vacation home, flight, a hotel, car rentals, and more.
Whether you’re looking for an A-frame, a beach house, or a condo, it’s on Vrbo. Find the place for you and your people.

• EARN OneKeyCash™ and use it across Vrbo, Expedia, and Hotels.com 
• SEARCH for unique places to stay in 190+ countries
• PLAN and collaborate with your people using Trip Boards and group chat
• BOOK securely from your phone or tablet
• TRAVEL anywhere and share trip details with your group


With the Vrbo app, you can:

EARN
• One Key is the first loyalty program from a major vacation rentals platform.
• Book and earn rewards on vacation rentals.
• Use OneKeyCash across Expedia, Vrbo, and Hotels.com.

SEARCH
• Browse private vacation homes complete with pools, backyards, and more.
• Find unique vacation homes not listed on other platforms.
• Filter by preference: price, location, amenities, and more.
• See property photos and reviews at a glance.
• Have questions about a property? Get quick answers from our virtual assistant.

PLAN
• Tap the heart icon to save and compare your favorites easily.
• Invite friends and family to join your Trip Board.
• Leave comments and vote for your favorite properties.
• Keep your trip conversations in one place and chat with your group in real-time from anywhere.

BOOK
• Have questions? Message the owner or manager to ask about the property.
• Book and pay securely on the Vrbo app with your credit card.

TRAVEL
• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information, even when offline.
• Share important trip details with your people by adding them to your trip.
• Access your conversations and message homeowners from your device anytime

Find the perfect vacation rentals with Vrbo.

Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.

Vrbo Vacation Rentals App Comments & Reviews

Vrbo Vacation Rentals Positive Reviews

Scammed by ownerI have been using VRBO for several years and never experienced what I did this week. We rented a place that looked very cozy and relaxing. I always read the reviews and take that into consideration when renting a place. The reviews were good. We got to our house and found it to be NOTHING like the pictures. It was very cluttered with junk on the outside and the “yard” area was very crowded with stuff and not a welcoming relaxing environment like we were expecting. The front door looked like it was 200 years old and very heat and sun damaged. I’m sure it would not take much to break down the door. The “neighborhood” was very trashy. We definitely did not feel safe there at all. I called the owner and told her we were not going to be staying here based on what we observed when we arrived. She went on to tell me how much she paid for the place to buy it and fix it up. She did not acknowledge anything I was telling her. I have pictures of the way the house looks in person. Not even close to the ones posted. We asked for a refund and she said she would consider it if she was able to re-rent. I am very disappointed in VRBO that they would allow this host to rent this place and on top of it all she is considered a premium host. I will not be using VRBO in the future..Version: 2021.11.1

Vrbo will scam youIf I could rate them zero I would. They literally stole >$6K from us. We booked a property on the platform in Mexico for a family vacation. Got confirmation from Vrbo of instant booking. Only a few days from the trip still zero communication from the property owner with confirmation of how to access the property. Vrbo says their policy is owners must respond within 24 hrs or be kicked off the platform. It’s been 7 days and no contact. So I guess good for Vrbo that they can kick off a bad owner. But we have talked to Vrbo customer Svc for hours a day for multiple days and they just say pound sand, zero refund offered for us even though we paid for something that they can’t deliver on. They also charged a $500 service fee to use the platform and “protect us”. They laughed at us when we asked if they were at least going to refund that since they didn’t actually do anything for us or provide any actual service. They told us our only option was to actually go to Mexico and they would accommodate us if we got there and had no place to stay. Yeah right! Who in their right mind would travel to a foreign country with young kids with no confirmation that they had a place to actually stay?!?!? Total highway robbery!.Version: 2020.25.1

Cool FeaturesSo I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways..Version: 2019.19.2

Cranberry CabinThe picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little.Version: 2021.12.1

Beautiful house in RioJust stayed here for six nights with a group of friends and we thoroughly enjoyed the house. It was our first time to Rio and at times, we wanted to just hang out at the house rather than explore Rio because it was so nice. We of course, did both. The house itself belongs in Architectural Digest as it is beautifully designed and well kept. The top floor with the outdoor spaces on either side was incredible and we spent most of our time here while at the house. The housekeeper was around in the mornings and made breakfast. She was very friendly and helpful. We hired the driver Leonardo for the week as recommended by owner and he was excellent. I highly recommend using Leonardo especially if you have group of people. He made getting around town so easy. Owner Eduardo also was readily available via text for issues and any needs. He also left a very detailed guide/rule list in the house which was quite useful. We ate at several of the restaurants that he recommended and they were all amazing!! I would highly recommend staying here if you are visiting Rio!!.Version: 2023.45

Could use some workUse of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money..Version: 2021.19

Picture Perfect Cabin!My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!.Version: 2021.12.1

Cancellation policyDo not use VRBO!!! I booked a property that had great reviews. However when we got here getting to the vacation home was a death trap See Ya Round in St Thomas . It is located on an unsafe mountain road. I had a Full panic attack! Owners refuse to refund not even a penny! Lost almost $3000! This is a scam! They take your money and if upon arrival you are not satisfied you are out of luck for the Entire amount!!! This was supposed to be my birthday celebration! Total nightmare!! Lost so much hard earned money to this owner scamming guests that can’t possible know how bad it’s going to be until you get there!! We as the consumer have no rights. No protection from these vultures. Please do not book with See ya round villa in StThomas. Please do not listen to all the wonderful reviews!!! This is the biggest scam of a lifetime!!! I have traveled a lot in my lifetime. Never ever had an experience this bad! This entire organization VRBO and these owners are ripping people off. My birthday wish is that this entire organization and the owners of See Ya Round villa in St Thomas go out of business!!!.Version: 2022.07

Our rental was disgusting, Home Away/VRBO didn’t help usWe weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year..Version: 2020.12

VRBO Better Than AirbnbI am traveling abroad with my daughter and the say arrangements got mixed up due to incident at prior locations. So we had to book a new location and could not book any Airbnb listing due to account issues on Airbnb. So I reached out to my family back in the states to have them assist with booking on Airbnb. Unfortunately all five of us were informed that we had to make new accounts on Airbnb. One person was told that they have to wait for their background check to come, all others were not informed of the reason as to why they would have to make new accounts. More importantly my daughter and I were in distress at 3 o’clock in the morning due to Airbnb not giving us a legitimate reason as to why no one booking was excepted after we provided our IDs and credit card payments. As a matter of fact it appeared as though once we provided our identification we were informed that we have to make another account. For safe travels you should use this app vacation rentals and NOT AIRBNB..Version: 2021.12.1

Easy to useEnjoyed using it!.Version: 2017.12

No communicationI have been trying done 9 days to get in touch with anyone at vrbo or evolve vacation rentals. We are trying to cancel due to the state being on lock down, and have still not heard back from anyone. They have now gone and processed the entire payment, after 9 emails, Facebook messages, comments, calls, and 5 messages through app. This is a joke!.Version: 2020.06

Be careful.Even though the VRBO app may show that a place has availability on the calendar, and you book it an put down payment , down, does not mean you have it! I did this only to be told the next day that someone else had booked on another App, for a longer period so my short stay trip was not accepted any more by the owner, after it had been confirmed on the VRBO app. So on cancelling one day later my refund was reduced by $81.00 for something that was not my fault. Felt like ripped off! Terrible way to do business..Version: 2022.02

We love using VRBO.We have used VRBO for stays in many countries, and we find that it is an easy and affordable way to travel the world. The Hosts are always helpful and fair. The homes we have stayed at have been from functional to exotic, but always clean and secure..Version: 2022.02

Great appThe property was excellent for all of us. This was great getaway from home. We enjoyed each and every moment at the property. I highly recommend downloading the app and search for great and cozy places to stay with kitchenette and living room..Version: 2021.18

Vrbo app still lackingIt’s slow, and doesn’t remember parameters etc. The old version was poor as far as always losing connectivity and it being down, but the new one is not much better..Version: 2019.16

Algarve GetAway…Just got home from a week long stay at this wonderful beachfront suite in Luz. This is as close as you can get to staying in your own place. Location is 100%. Layout is perfect for up to 4 with 2 bedrooms and 2 bathrooms. A fully equipped kitchen with gas range, dishwasher and a Weber Electric grill out on the large balcony/deck. I’m new to VRBO… and thrilled. Thank you for sharing your great home and being such wonderful communicators. We were greeted after our drive from Lisbon ( which I highly recommend) with fresh buns, cheese, fruit and a chilled bottle of wine. Great Hospitality-Great Holiday..Version: 2024.11

CleanEverything was just as advertised, clean with no issues..Version: 2024.11

Another day in paradiseI stayed at Frith Estate, January and February 2024 Happy, happy, happy I truly hit the jackpot here This was the very best get away that I’ve ever had A perfect cabana on the pacific coast, gorgeous sunsets every evening right from my porch Fully equipped kitchen, comfortable bed, complete washroom large walk in shower Shower outside to clean the beach off A covered porch which kept the sun off me most of the day It was such a joy to hear the ocean, day and night and the breeze from the ocean was so welcomed on those hot days A table and chairs on the porch and 2 rocking chairs Eggs, milk and cheese delivered right to my door and a truck packed with fresh fruit, veggies and herbs at the end of my driveway 2 x each week I didn’t rent a vehicle however other things needed from the grocery store, my hosts took my list and picked up when they went shopping The hosts Sonny and Sandra have got some really fabulous trees, flowers and shrubs on the property almond, cashew, avocado, lemon, cherry, palm, and many more Right in my yard, I saw sloth, macaw, monkeys, iguanas, parrots, and so many incredible birds and butterflies everywhere My hosts have 2 fabulous spoiled dogs who visited me everyday, which I welcomed with open arms They came for my love, a beach walk, and a drink of cool water I had on my porch They were a very special part of my time there Early morning beach walks were terrific, you can walk a long way and see only a few folks Sunday there is a market about 35 minute beach walk Folks sell many different things I bought organic coffee, clothing, jewelry, an amazing hat and the best red pepper jelly And as if that isn’t enough a few doors down you can sit at a table amongst the flowers and have a coffee and homemade French pastry, wow This was my first trip to Costa Rica and I went as a solo traveller, I never felt unsafe Sonny picked me up in San Jose and yes it’s a long drive from there to Zancudo but so worth it Sonny is a great driver Both of my hosts were beautiful people, kind, caring and respectful they live on the property and are very responsive when you have a need or a question Zancudo is a small, very friendly welcoming community Thanks every so much to Sonny, Sandra, Wendy and Betty for an unforgettable experience Pura Vida Kimberly.Version: 2024.11

Wonderful stayWe had another wonderful Florida family vacations. Accommodations were great. Plenty of comfy spaces for all of us. Just a couple of recommendations. Some new outdoor furniture. Beside the table and chair set there were only 2 Lounge chairs that were in a very sad state. The second would be some platters or serving trays, ones that would be safe to take outside would be best. Thank you ..Version: 2024.10

Perfect locationWe really enjoyed our three nights here. The Halekulani Bakery is just around the corner…the coffee, chai lattes, chocolate macadamia croissants, quiche, muffins are delicious. It’s a short walk to the beach, restaurants, ABC Store, everything is so convenient..Version: 2024.10

Love itBetter then Airbnb they actually have entire houses to rent.Version: 2024.10

Nice enough condoWe stayed for 11 nights and overall, the condo was okay . The unit was clean, bed comfy, A/C units worked well enough, and noise not an issue at all. The kitchen had enough utensils to make cooking in easy. Only spices were salt and pepper. If mobility an issue, not an issue as elevator close to unit. The not so good things are the unit doesn't include a beach umbrella, which nearly all other ads seemed to include. I asked why and was told it was a liability issue , but i could have one for $4 extra per day. The other thing i would say is the buildings in the inner loop would be nicer and the complex is a bit of a walk from restaurants nearby. Would i come back? Yes, but to a different unit likely..Version: 2024.10

Inbox does not loadAlways issues with the in box. Can’t communicate with the hosts because it never loads thus having to revert to e-mail.Version: 2024.8

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2024.12


What do you think Vrbo Vacation Rentals ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

Vrbo Vacation Rentals iPhone Images
  • Vrbo Vacation Rentals iphone image 1
  • Vrbo Vacation Rentals iphone image 2
  • Vrbo Vacation Rentals iphone image 3
  • Vrbo Vacation Rentals iphone image 4
Vrbo Vacation Rentals iPad Images
  • Vrbo Vacation Rentals ipad image 1
  • Vrbo Vacation Rentals ipad image 2
  • Vrbo Vacation Rentals ipad image 3
  • Vrbo Vacation Rentals ipad image 4