Vrbo Vacation Rentals Customer ServiceHomeAway.com, Inc.

Vrbo Vacation Rentals Customer Service

Beach house? Condo? Cabin? Your perfect vacation home awaits. Travel better together with Vrbo.

• SEARCH from over 2 million unique places to stay in 190+ countries
• PLAN and collaborate with friends and family using Trip Boards
• BOOK securely from your phone or tablet
• TRAVEL anywhere and share trip details with your group
• STAY FLEXIBLE: Vrbo offers free cancellation


With the Vrbo app, you can:
SEARCH
• Browse vacation homes with pools, backyards, and all the room you need.
• Find vacation homes you won’t find on many other travel sites.
• Filter by what’s important to you and your group: price, location, amenities, and more.
• See property photos and reviews at a glance.
• Have questions about a property? Get quick answers from our virtual assistant.

PLAN
• Tap the heart to easily save and compare places you love.
• Invite friends and family to join your Trip Board and help you plan.
• Leave comments and vote for your favorite properties.
• Keep your trip conversations in one place and chat with your group from anywhere

BOOK
• Have questions? Message the owner or manager to ask about the property.
• Book and pay securely on the Vrbo app with your credit card.

TRAVEL
• Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information -- even when you’re offline.
• Share important trip details with friends and family by adding them to your trip.
• Access your conversations and message homeowners from your device anytime.
• View a trip countdown and get helpful reminders on your Home Screen by adding the new Vrbo Widget available only on iOS 14.

Find the perfect vacation rental with Vrbo.

Note: currency is displayed as USD in the property listings unless otherwise noted. Please visit www.vrbo.com/mobile for more information about the Vrbo app.

Vrbo Vacation Rentals App Comments & Reviews

Vrbo Vacation Rentals Positive Reviews

Vrbo turned my Nightmare into a dream!We booked a week in Florida as I’ve done many times with vrbo. when we got there late the evening of check-in we checked our beds as we always do for bedbugs. this is the first and only time that we found any. Obvious immediate panic, immediately moved all of our stuff back out of the rental luckily nothing had been touching the beds. rented a Holiday Inn room for the evening so at least we were out of the bed bug houseAnd could figure out our next move. At first it seemed like vrbo may not help us, luckily the owner of the property immediately sent out pest control, verified that it was a bedbug, and then said that we could not come back to the house so had to refund our money. so no problems with the refund and we booked a new place through vrbo, moved on with our vacation. A few weeks after returning from our vacation VRBO contacted me to let me know that they didn’t think that we had received our full refund and that due to their Homeaway guarantee we could get reimbursed for the hotel that we had to pay for and for any overage from the new rental that we had to purchase. Turns out there was not an overage but we did receive a refund for the hotel that we had to stay in. Very surprised by vrbo customer service that they contacted us and didn’t just let it go. Well done vrbo!! The post experience has definitely renewed my view of VRBO and I will continue to use them for future services..Version: 2022.17.1

VrboI am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!.Version: 2021.05.1

Vrbo will scam youIf I could rate them zero I would. They literally stole >$6K from us. We booked a property on the platform in Mexico for a family vacation. Got confirmation from Vrbo of instant booking. Only a few days from the trip still zero communication from the property owner with confirmation of how to access the property. Vrbo says their policy is owners must respond within 24 hrs or be kicked off the platform. It’s been 7 days and no contact. So I guess good for Vrbo that they can kick off a bad owner. But we have talked to Vrbo customer Svc for hours a day for multiple days and they just say pound sand, zero refund offered for us even though we paid for something that they can’t deliver on. They also charged a $500 service fee to use the platform and “protect us”. They laughed at us when we asked if they were at least going to refund that since they didn’t actually do anything for us or provide any actual service. They told us our only option was to actually go to Mexico and they would accommodate us if we got there and had no place to stay. Yeah right! Who in their right mind would travel to a foreign country with young kids with no confirmation that they had a place to actually stay?!?!? Total highway robbery!.Version: 2020.25.1

Cool FeaturesSo I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways..Version: 2019.19.2

Cranberry CabinThe picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little.Version: 2021.12.1

Picture Perfect Cabin!My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!.Version: 2021.12.1

Could use some workUse of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money..Version: 2021.19

Cancellation policyDo not use VRBO!!! I booked a property that had great reviews. However when we got here getting to the vacation home was a death trap See Ya Round in St Thomas . It is located on an unsafe mountain road. I had a Full panic attack! Owners refuse to refund not even a penny! Lost almost $3000! This is a scam! They take your money and if upon arrival you are not satisfied you are out of luck for the Entire amount!!! This was supposed to be my birthday celebration! Total nightmare!! Lost so much hard earned money to this owner scamming guests that can’t possible know how bad it’s going to be until you get there!! We as the consumer have no rights. No protection from these vultures. Please do not book with See ya round villa in StThomas. Please do not listen to all the wonderful reviews!!! This is the biggest scam of a lifetime!!! I have traveled a lot in my lifetime. Never ever had an experience this bad! This entire organization VRBO and these owners are ripping people off. My birthday wish is that this entire organization and the owners of See Ya Round villa in St Thomas go out of business!!!.Version: 2022.07

Our rental was disgusting, Home Away/VRBO didn’t help usWe weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year..Version: 2020.12

VRBO Better Than AirbnbI am traveling abroad with my daughter and the say arrangements got mixed up due to incident at prior locations. So we had to book a new location and could not book any Airbnb listing due to account issues on Airbnb. So I reached out to my family back in the states to have them assist with booking on Airbnb. Unfortunately all five of us were informed that we had to make new accounts on Airbnb. One person was told that they have to wait for their background check to come, all others were not informed of the reason as to why they would have to make new accounts. More importantly my daughter and I were in distress at 3 o’clock in the morning due to Airbnb not giving us a legitimate reason as to why no one booking was excepted after we provided our IDs and credit card payments. As a matter of fact it appeared as though once we provided our identification we were informed that we have to make another account. For safe travels you should use this app vacation rentals and NOT AIRBNB..Version: 2021.12.1

Easy to useEnjoyed using it!.Version: 2017.12

Be careful.Even though the VRBO app may show that a place has availability on the calendar, and you book it an put down payment , down, does not mean you have it! I did this only to be told the next day that someone else had booked on another App, for a longer period so my short stay trip was not accepted any more by the owner, after it had been confirmed on the VRBO app. So on cancelling one day later my refund was reduced by $81.00 for something that was not my fault. Felt like ripped off! Terrible way to do business..Version: 2022.02

We love using VRBO.We have used VRBO for stays in many countries, and we find that it is an easy and affordable way to travel the world. The Hosts are always helpful and fair. The homes we have stayed at have been from functional to exotic, but always clean and secure..Version: 2022.02

Great appThe property was excellent for all of us. This was great getaway from home. We enjoyed each and every moment at the property. I highly recommend downloading the app and search for great and cozy places to stay with kitchenette and living room..Version: 2021.18

Vrbo app still lackingIt’s slow, and doesn’t remember parameters etc. The old version was poor as far as always losing connectivity and it being down, but the new one is not much better..Version: 2019.16

Easy to bookIt is so nice to use VRBO to book a nice place in White Rock BC :-)).Version: 2023.09.1

Amazing for anybody!!I was so excited when I saw this property! We are counting down the days to enjoy each other, the pool, the yard tea and all the amenities!! The house is absolutely charming and there is so much space to cook and entertain! Close to wineries for fun and private enough to relax 🙌🏻.Version: 2023.09.1

Enjoyed our trip!I booked a vacation in Orlando through the VRBO app and it was so easy. Our host was wonderful and quickly answered my questions and we thoroughly enjoyed the experience. I will definitely use the VRBO app for future vacations.Version: 2023.09.1

Add townhome filterRenters are able to identify townhome, so there should be a filter that lets you filter as townhome. Only house or condo/apt of villa available.Version: 2023.09.1

SeamlessThe pre process went very smoothly, I shall review once enjoyed. Bruce MacLeod.Version: 2023.09.1

VRBO is amazing!I have booked so many incredible places and the process is fast, fun, efficient and easy! I will continue to use VRBO with much excitement!.Version: 2023.09.1

EfficaceBelle diversité et efficace!.Version: 2023.09

Great websiteGood titles, easy to review with lots of choices.Version: 2023.08

Houzlet Advertise unfurnished rentals on VRBOHouzlet now advertised unfurnished vacation rental on VRBO! What is going on VRBO.. I used to be a satisfied customer with previous great vacation rentals until this year trying to book for 2024 as a snowbird. Now Houzlet advertising unfurnished homes with furnishings in their pictures..on a vacation rental site ?? Really!! Is VRBO no longer a vacation rental app but just a real estate app for unfurnished rentals!!! I made a deposit on a VRBO for 2024 just to find out 20 days later after numerous request on furnishings that it is unfurnished.. even through pictures shows it as a fully furnished home!! I researched that address only to find out that it’s also advertised on 5 other real estate sites as unfurnished!! Only today did Houzlet responded as it’s unfurnished .. after mentioning the other web sites!! After dealing with 4 different realtors and numerous automated responses from Houzlet I now have to cancel this rental. Beware VRBO members.. Houzlet is just a real estate renting unfurnished rental !!.Version: 2023.07

Great service, bad appReally love Vrbo as a service, but the app could use a lot of improvements. The chat feature is very buggy. I’m constantly restarting it so new messages appear. Please fix this issue!.Version: 2023.08

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2023.10


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