Capital One Shopping: Save Now Customer Service

Capital One Shopping: Save Now Positive Reviews

HelloCredit is an extension of what we can’t afford when we truly need something. (We) the borrowers work hard so a lender may thrive and become world renown for what they do for us. I maybe in the peasant class but Capital One did issue me credit this my 2nd time. So thank you Capital one. I would not have that which I do if not for Capital One. Honestly though, I may come off being smug or a smartallic but I would not have that which I do if not for Capital One. Be wise, don’t spend more than you make. Even though you borrow put a bit of digital currency back for those times you need to purchase something of significant value. If @ all possible don’t borrow. Pay with good saved monies in what ever form that may be. This App works great. I have never had an issue thus far. Regards, David.Doc0522426Version: 2.38.0

Cap One Shopping is the BOMBThe best deals, the best coupon hunter, and sometimes the deals are 30% back! The cards you redeem points for would suit any living person who shops! So they are equal to cash as far as convenience for me. I have an account, but you don’t need a Cap One Credit Card to use it! Your purchases are reliably tracked as well. Set up notifications via email/text to be alerted of deals- it’s separate from your Cap One account site. Now I’ve also banked with them since they were ING ( many years) and have always been happy doing so. Cap One shopping is right up there with Ibotta, and far better for online shopping if you shop online at all. Save at so many commonly shipped sites. I use many deal trackers, rewards apps etc. and save a lot of $$$ - it’sa hobby I’m dedicated to and this one would be impossible to give up! Oh- get the Chrome extension as well! If you do these things, it’s impossible to miss a deal/steal/reward if you want it..LucidkittyVersion: 2.23.1

Useless for iPhone usersJust downloaded this, went through all the stores and clicked the ones I shop online most at… only to find that I have to use either my hated laptop or my PC for these to come into play. I’m going to now delete this app, as I do all my shopping from my phone. Not only that, but I had to go back and forth with all the security measures from the Capital One app sending me numbers via text and email just to be able to use the shopping app… and find out the above major disappointment. As the one review I read said (I went ahead and downloaded because I had hoped that circumstances had changed) WHY even have a phone app when you can’t even use it with your phone?!? That’s beyond annoying and to me, patently rude. I’m just glad my other credit card hasn’t done that, and Capital One needs to catch up with them in many ways… especially in security..SteelersGal4EverVersion: 2.7.2

Superior back upSince I put Capital One in my search engine (I’m not really sure that’s what it’s called), but I’ve almost always reduced the price I’m paying for an item because Capital One automatically finds coupons & discounts that I never thought of. It saves me significantly above what I would ordinarily save. I just don’t have to search for discounts offered. Capital One finds them and uses them on any purchase I choose. I’m so much better with it than I was without it..DeedahdayVersion: 2.18.0

OkayThe app is okay. I like it because they generally have higher cash back percentage compared to Rakuten, and it has coupon codes you can try too. But what I don’t like is it takes a long time to actually get the cash back. Sometimes it takes 5 days or a long as 2-3 months for the cash back to show up. During that time it’ll show as pending. Rakuten is usually pretty quick about it. I don’t mind the gift card redemption, but more options would be nice, or maybe the ability to send the cash back to a capital one account, whether it be a checking or savings, even a credit card..Golf2222Version: 2.9.0

This just shows up and saves me money!You gotta love it, you gotta use it. It’s so easy. I have it on my iPad Pro which I use when I do most of my online shopping. When I go to an online store it pops up and gives me the best coupons it can find for me. I’ve been using it for several months and I’m always surprised at how much money it saves. It’s fast and I double check when I checkout so I know the discount is really there! Very cool..Wahoo4Version: 2.38.0

Great AppSo far Capital One gets my vote, we used this to book our trip to Nashville for our Hotel stay. It popped up automatically and showed a fair sizable reward for booking, so I clicked and long story short there must have been a glitch because it didn’t take. Needless to say Nathaly from Capital One shopping made it right for us. So highly recommend this extension to anyone who wants to save some $, put this one your computer or phone and it automatically finds deals or coupons for you..KpaconstVersion: 2.39.0

Great App!This is awesome. I have been ordering something and it just pops up to let me know I can sign in and get the discount. It watches discounts for me! Capital One offers amazing perks for having an online account. Credit advise. All of it right on. Worked in that industry 44 years. Recommend the checking and all the free perks, like Credit Wise where you can always see your credit score..Godsend2meVersion: 2.27.0

I absolutely love, love, it….I have had so much cash back rewards since signing up for this app… Capital One has bought my grandsons Nike Air Jordan’s for the past 2 yrs… I have also received so many discounts while using this wonderful app… Anyone who shops online a lot like I do needs to download the app and download it on your computer as well… Keep the savings coming Capital One…❤️❤️❤️❤️.MoniBoss39Version: 2.29.0

Easiest app to useThe Capital One Shopping app super easy to use and you practically do nothing except for download it, and forget about it, but when it’s time to check out, it pops up and applies coupons automatically or shows you other stores that carry the same product but for cheaper. The best part is it’s totally free for everyone to use..Charley4201Version: 2.38.0

Difficult to get on my iPadI have been hitting the button to get Capitol One Shopping every once in a while when it comes in my email. It keeps telling me it’s not available on my device. It’s a new iPad Pro. This shouldn’t be this hard. I did something different today and it looks like I have to log into an app where my husband just gets offers when he’s shopping online in his laptop. Frustrating..Ladyhawk58Version: 2.20.0

Make ends meetCap 1! You’ve evaluated my efforts at struggling to repair my credit, and took a chance on extending credit to me… for that I thank your establishment. I started with $300 now I’m up to $1,800! Wish I’d known my creditworthiness with you first, I wouldn’t have the additional cards before you! Thank you you for giving us of meager means a chance to prove we can be responsible😊.Sukimai4Version: 2.39.0

Life partnerLife partner capital one, I want to say something, that some times life is going up and down, don’t say that, I can’t do it try it again, again until when You get succeed. Sometimes you need money and you don’t have it and someone helps you, it’s could be $100, that $100 can safe your money and your company. Thank you Capital. Bast Regards. Noori Towing Corp..N.T.C NooriVersion: 2.37.0

Perfect CardMy Capital One card is my absolute favorite card. They don’t just offer you a card and make sure you remember your payments, they are wonderful about sending updates for discounts at different stores and taking care of their best customers with upgraded cards. Capital One will remain my number one card of choice!!..KostlovVersion: 2.7.2

Rewards processing is so slowLove the discounts but it takes so long to process. I had $238 in rewards. I broke it up into 3 gift cards from 3 different stores in NOVEMBER. We're now in January and only one has been made available to me. I contacted their customer service chat. They told me it can take 90 days to distribute. The original email they sent said 72 hours. I'll use it for the discounts and cash back but it's so annoying when it comes to the waiting process..FriedchickenbitchVersion: 2.18.2

Interesting Concept - Slow to process rewardsStill undecided if this app is legitimate or not - works well with coupon codes and suggesting offers (though sometimes on things I already purchased), but the cash back %s change frequently and take forever to process. So still questioning how legitimate the platform is. Says it takes up to 30 days from order confirmation to crediting of cash back rewards, which imo is incredibly slow..The ManchildVersion: 2.16.1

Capital One Is The BestCapital One is the credit card everyone should have in their wallets if your credit is not to good Capital One will help you rebuild your credit score. And if there’s any purchases on your statement that wasn’t made by you they will handle it immediately. I recommend this card for any and everyone have a blessed day everyone..MsDeeDee63Version: 2.13.0

It’s a great resourceI do love the shopping discounts. My only complaint is that it can’t be added to the safari browser on my iPad or iPhone. Otherwise, thank you for the discounts. Big savings. I used it around Christmas time when I had some extra money to spend and, with the app, I was able to buy just about every tool from Cricut that I would even want to try out. Huge savings!.TBurchfieldVersion: 2.25.0

Love Capital One ShoppingI think this is an amazing service! I love the online platform. I only wish that the app was a little more user friendly and that there was an extension for safari. I’d also love to see the products when you search them in the app and not just the stores that carry the product. Overall great job!.Cpopp24Version: 2.7.6

Life Made Easy with shipping & spendingI enjoy the quick actions allowed by the touch of a finger , always answer my questions day or night , don't complicate my spending or shopping money type of card ! Capital One has all those amazing qualities and Always very effective and very efficiently!! And all at the same time ! I love the real-time alerts ,and all access anytime to my account and has made my life so much easier for spending and keeping track of my money ! Thanks SO MUCH CAPITAL ONE !! No wonder you take #1 spot for cards .... I don't go anywhere without ya - CAPITAL ONE IS ALWAYS IN MY WALLET........ but now ALWAYS IN MY POCKET ! YOU TRULY ARE #1 THANKS FOR EVERYTHING and making my life easier ! Lindsay L.Linday lVersion: 2.29.0

Great ways with Capital oneI find the very helpful , I love how I can shop on line at my favorite stores and pharmacies and get cash back , coupons and even alerts for sales and deals , Great feature no hassles best idea for myself and my credit . Thanks Capital One for choosing me , for credit line and giving me back confidence in shopping and saving ..Boston-babyVersion: 2.29.0

Deals Deals and CouponsThis is one of the better apps to locate deals and coupons that I would have never been made aware of had it not been for the installation of this app on my phone and tablet. Bottom line capital one saves me money, though I do not use a capital one credit card as the rates are too high!.Beatti BellicosiVersion: 2.4.2

Better than a year agoI saw a review from a year ago about it not being good on an iPhone and I agreed before but it’s working great on my iPhone now it pops up with coupon codes and try’s them for me. This is great because I wouldn’t have thought to use it on a magazine subscription! I saved $5 on a $24 subscription..Quilt lovers designsVersion: 2.37.0

Personal attentionI don’t normally write reviews, but I feel strongly about how Capital One dealt with my concern, they were fast and were friendly and professional, Thank you for giving it Special personal attention I needed, I’ll never go to any other bank, Kudos Capital One keep doing what you’re doing!.Valleyskies818Version: 2.38.0

When it works it’s greatWe purchase a lot of items on eBay and love getting 3% cash back on our purchases. Only problem is it only works about 50% of the time. We used to be able to email them for reconciliation when it didn’t work, but they’ve recently told us we had too many missing transactions and they refused to reimburse anymore. Would give it 5 stars if only it worked consistently..Jonathan ZeasVersion: 2.36.0

Very supportive and simpleUsing the app is very easy and the transfering time from accounts is very fast as well. The fact that zelle is also affiliated with the bank makes it that much more convenient. Overall I would say that this app is on good track heading to the top banks that are out there.WikxrleldsVersion: 2.39.0

I Loves me some Capital one the discount app & the Banking app it just a great convenience❣️I love the Banking app but there is no comparison to this Capital One coupon app.I am always shopping on my phone & the discounts just pops up as 🔜 as I’m checking out! It’s such a great benefit they added for their customers! Awesome 👏 job Capital One Baby❣️.Nique NaqsVersion: 2.38.0

I never got the $10 bonus that was promisedI am already in capital one customer, so I see notification that you would get it to dollar bonus and that’s what really spark me to get it. The process looks a lot like Rakuten and I haven’t use that in a while so I was like this would be great being I’m already a Capital One customer anyways. I think I’m really going to like this but I would like to the $10 I was promised!.Muffin cakedVersion: 2.38.0

Makes things easyThe app version of capital one shopping is just so convenient. Whenever shopping or looking for the best deal I always check here first and 95 percent of the time they have the deals I need and additional credit is receiving right away..RichswagVersion: 2.38.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.39.0

Capital One Shopping: Save Now Negative Reviews

Difficult to use in IPhonesI have had this app for awhile but have experienced several issues in using Apple iPhones. Note: they have another app to be used for apple, but that app can only be used on Mac computers not on the iPhones. Initially I don’t know why, my email was changed to my iCloud, so I missed out on several rewards until I realized the problem. I then had to fight with the company to correctly use the right email address for a month. They finally set up the correct email address and moved rewards over. All has worked sort of ok for about 6 months. However, now I am once again unable to use the app again. It appears that I might be able to use it only through chrome but so far I have not been able to link it through in the iPhone. In addition, the help line doesn’t give you detailed replies on your questions even though asked for. They give you answers you already know and then it appears they ignore you when you again ask for details so you have a better understanding of how things work. Frustrating I have tried to get help now for over a week and they ignore me. I have $140 plus in rewards and they won’t let me have my rewards either. I requested a Walmart gift card for $135 and I still have not received it. I would like someone to contact me about this. I guess I could post additional negative review on yelp or other social medias. It is sad that “Customer Service is a dying service in the US”. Give me my $ earned. Thank you.RewindingKarmaVersion: 2.13.0

Never worksNever records my purchase even though it he shopping trip is recorded; despite following every single step then quadruple checking to make sure. Customer service just will send a generic auto response to wait 60 days (yes I know the cash back /funds won’t be released for up to 60-90 days depending on purchase. But you know within the week if the transaction /shopping trip was recorded and it never is. Maybe 1 out of every 10x. I have iPhone so idk if it’s only iOS users that have this issue but it’s extremely frustrating. Not even worth chancing it anymor. Just Stick to another cash back site for the sake of saving money and your sanity. Capital one shopping needs to get better customer service and address these app issues. It’s funny that it also never works whenever there is a good cash back deal too. Very convenient for them. I’ve been using sporadically for about 7 months now. I honestly don’t know why I try. Developers have plenty of emails of people sending in issues but don’t acknowledge any of them. I have missed out on 498$ on cash back. Not that they will even read this or give a hoot. GO ELSEWHERE! Esp if you use iOS..RaahyyyVersion: 2.21.2

Good concept, but time consuming & inconvenientI downloaded the app and was excited to save money with my purchases. Priceline is the most common benefit I try to use. However, every single time I visit through the app and enter all my trip details- the app just keeps resetting the page. I tried it literally 100 times and no success. As I was reading other reviews I noticed that people were saying the capital one shopping app is not compatible with phones, therefore that is why I assume I am unable to actually shop through the app to benefit from my rewards. Good concept, if it worked it would be wonderful. But it doesn’t work and if I have ro pull out a whole PC to use the benefits its totally takes away from the convenience of having an app on my phone. However, on the contratry I read literature that the app is compatible with safari and chrome browsers. I guess its just not compatible via cell phone. I wasted a lot of time trying to save money with this feature unknowingly..The F1t 15Version: 2.7.4

Lost interest at sign in processI use this on my pc and I do enjoy it very much so I figured why not have it on my phone too, right? Yea well I guess it doesn’t matter that I have an account already AS WELL AS A FINANCIAL ACCOUNT because the sign-in process is a little goofy and ultimately just keeps giving me sign-in error messages using the same exact credentials that work just fine across the rest of the apps and sites. So I came here to b***h and moan about it and... what’s this I see?! More than a few patrons stating that the app not only grabs your info but tries to get its sticky little fingers into my contacts as well?! Look, I like Cap1 as much as I’d allow myself to “like” any established banking institution, but if the initial setup of ANY app has me in the ratings and reviews section within just minutes of downloading, it either means you’ve wooed me out of my tighties or I’m thinking “arson this crap out of my phone.” *flicks a bic*.Running PumaVersion: 2.5.0

Why make a mobile app at all?I already know that wikibuy works best from your desktop. But why bother even making a mobile app if you can’t use it for anything? Seems like a waste of time and resources by the company to do that. Since I’m not going to carry a laptop everywhere, I’ll go with a company that invests in its mobile technology. This isn’t the only company that offers this service. However, if you’re the person that only orders things to purchase from your home (or work if you’re like me and prefer to keep your laptop safely stored in a computer safe at work), it’s a good desktop software. I just question their business model since they don’t invest properly in mobile tech. You can’t even do the most basic things, such as sign up, on a mobile browser. I don’t like being forced to go back and forth between devices..C.moffVersion: 2.1.0

Shopping Trips Paid out is shoddy at bestI’ve been using capital one shopping for 4 years now and I can’t count the amount of times I’ve needed to contact customer support for not paying out shipping trips and only twice has someone responded. I have followed all instructions and even use my phone app only for purchases vs my computer because they said that originally was the problem. My final straw was the 24% cash back on Macys and support reported my trip as $44 spent when I had confirmation of spending over $300. So instead of getting $80 cash back, they gave me $10. While Rakuten offers less cash back you’ll at least be guaranteed to actually get the cash back. I’m done with capital one. It’s not worth the hassle and headache and then not getting cash back rewards. I’ll take 1% on Rakuten over a guaranteed 0% on Capital One..Kcicero1986Version: 2.23.0

Not good for iPhonesPeople do a lot of shopping on their phones, it does not work with the iPhone merchant phone apps which is ridiculous. I was trying to use it to purchase from Ulta. I don’t want to check out in a browser when I have everything in my cart on the app. It’s not efficient to have to log in again in a browser and add everything to your cart for a second time. Then I also don’t get my mobile coupon, so I’m spending more money. I don’t understand why capital one can’t give you the rewards directly? They can see where you have made purchases. This is not an iPhone friendly application. It’s too much extra work for a little reward. It is fine if you are only shopping on a computer. Very dissatisfied..Moondymon13Version: 2.28.0

Poor customer support & trips don’t log correct in appI was excited about using the app after my friends had a great experience with it. Initially, the app was logging my trips and I was receiving rewards. Lately, my trips have not being showing up and places i have not been showed up on account. I reached out to customer service and they were not helpful. They kept saying I didn’t go to the app or someone has access to my account, which they don’t. It’s not worth working with them to let fix a problem with the app. Rakuten is easier to use and I get better service. I have used them for several years. Save time and use them..Apple B JonesVersion: 2.6.0

Does not workAs with many other Capital One customers, this app just will not sync with our Capital One account app. It seems that this iPhone version does not work and they recommend using a laptop to use this program. Makes this app useless. A better idea would be to make this app something we can click into from our primary Cap One account app. Problem solved. Why is it always so impossible to just sync/login? We love our Apple Face ID and fingerprint login technology but Cap One must be focusing on lower end Windows users (we hated carrying a notebook of passwords for Windows and all of the viruses and conflicts). Would be great if this app was functional and we could actually use it..Red GrangeVersion: 2.14.2

Pros & ConsI think this app is a neat concept, however it does not track purchases well. I make a lot of purchases on Ebay and some of the other advertised sites only to find out this site is not tracking all of the purchases - it is not even registering the visits at all! I am missing rewards/transactions as well as the initial sign up bonus of $10 dols (I followed the instructions on the app). I think I will be switching back to using AAdvantage, they offer me miles p/dollar spent rather than a few cents here and there, as this app is not tracking the bigger purchases but rather the smaller purchases I have made..KatmiauVersion: 2.39.0

JJWIf I could give negative stars, I would! The advertisement for This app popped up 3 times in a row (come on advertising-you can’t show me different products?!) over & over & over for the length of time I play the game-I play a game for60- 90 seconds and this ad blasts for another 90 seconds! at sound full blast while playing a game. And nowhere on the screen is there a speaker to turn off the sound! The sound is turned OFF in my game!! I am quietly playing at 5 am and you jerks woke the whole house. I already HAD the app prior to this constant harassment from your advertising! It has made me so angry I deleted it! The app did not meet my expectations, so it was no loss!.Nanny5&1Version: 2.38.0

MisleadingI connected my Quick Silver card with my Walmart online account to make payments. Little did I know that I would have to go to the shopping app and then connect to the Walmart app to get the rewards applied to my Quick Silver account. I had already completed my shopping order but hadn’t checked out yet. When I went through the Quick Silver app, I found that my order was not in the cart and would have to reorder everything!!! Labor weekend almost 300 items!!! Shouldn’t be so complicated since Capital One issues the Walmart card as well, but Quick Silver has better rewards than what I would get from my Walmart credit card..Gods Woman FirstVersion: 2.35.0

Terrible Customer ServiceI have been using Capital One Shopping for a while now and overall, when everything works it’s great. However, I made a purchase 6 weeks ago that had an error so I got the wrong percentage back. I have contacted them now 5 times regarding the matter, 3 times within the past 10 days and no response whatsoever. It’s incredible that I have to struggle this hard and resort to commenting on the application to even have my voice heard (MAYBE). I have a Capital One credit card and will more than likely be canceling my account if my problem is not corrected..Taking My Business ElsewhereVersion: 2.9.1

Just stealing your info, no $10 rewardI had a button pop up on my capital one app saying you’ll get $10 for downloading the app and adding it to safari. I added the extension, made an account, followed all the directions and no $10 bonus. It’s been a week. Just called capital one and they said they don’t even know what this promo is and there’s no contact number for capital one shopping since it’s not even officially part of capital one. Whole thing seems like a way to get your browsing, personal and shopping data. Complete scam. Do not download if you wanted the bonus. There is no bonus..гамаюн!Version: 2.38.0

Seriously?I will admit, I have not used this app at all. But lease listen to what I have to say. Recently, I have been told to read the Privacy Policy and Terms of Service in app such as these. I read the Privacy Policy. Don’t get this app!! It takes ALL of your personal info like where you live and your credits that you may earn. It also takes information FROM YOUR EMAILS. Like, who you’re getting emails from, their email address and many other things like what websites are being used, things you’ve sent to other people over email. This is not safe. Imagine what they could do to our personal information! Privacy Policy as of March 2, 2020..Sly_Fox4444Version: 2.0.7

Deals don’t workI was gonna buy something on my PC and at checkout I was given a deal that said it was $80 off and I was like sweet. Not sweet. I try taking the deal and it didn’t work, I tried it so many times, on different browsers, I downloaded the mobile app and everything and it doesn’t work but the deal is still there. I contacted support which they don’t even have a mobile number email only, and they said so many words but nothing useful, i then told them to cut the bull$&%# and they said “we’re working on the problem and we’ll get back to you.” Massive waste of time and effort..Moe_Money9Version: 2.23.1

UselessNot compatible with iPad nor iPhone! Link to show compatible devices doesn’t show compatible devices. Developers have ignored a wide market yet really, really want to advertise to us anyway. It’s 2022 people, get with the demographics or stop congratulating yourself and wasting our time. Fix this. Why tell everyone to send a note to help@capitaloneshopping? Seriously, you have told this to everyone who comments on your app yet you do nothing. It’s as if you are invested in wasting a person’s time. Is it to demonstrate false concern? I recommend you stop advertising to us and get busy solving the obvious problem..FancyoneVersion: 2.7.5

I took a photo of what it asks for access toIt accesses your contacts and their information and that is not cool. Beware if your friends start getting unannounced invites and people they know end up blaming you for spam. Plus the application is really clunky and looks like my 9 year old made it. With features and “coupon” codes that look like they were taken from a fake site and that really makes me question the validity of the application. My suggestion is to fix the UI, make it more reasonable with featured products. Make the user want to engage with the application. Then, next to its category setup a coupon that has lower prices. This should be easy to do using an application called express which will rake data from any site. Then post it’s data into your json datasets. However in this case, I was very disappointed as I am turned off by both the UI and it’s request to collect my contacts with Gmail. 4 thumbs down..HawaiideveloperVersion: 2.0.9

Useless on iPhoneDownloaded thinking that it might work like the Chrome extension on my MacBook. Not a chance. Just in the first time I open it it tried to do something. With Safari (on iPhone) and the page never loads. The app is stuck on the last page. Even when I restart the app it doesn’t get past it. This app is a dud. Not sure how it got a 4+ rating. Maybe bots or something giving it 5+ stars. Anyone that actually uses this does not like it. Stick to the version on your desktop/laptop. I’m going to uninstall and block if possible..EdgedevVersion: 2.31.0

Terrible customer service over the PhoneDon’t bank here use somewhere else. Customer service in general has been bad and not very informed. If you run into issues the representatives are not well trained on handling issues. My situation…I advised them that I was going to withdraw a large amount. They increased my limits for 3 days. I needed to buy a vehicle from a person. I go to withdraw the money and they blocked my account. I called in and they wouldn’t even talk to me. They proceeded to hang up and my account is still blocked. Go to capitol one or chase..777dan777Version: 2.37.0

Meh needs workI use the app but there are numerous problems as an iPhone user. First is the constant login problems- the app is always signing me out and it is difficult to login especially at the password feature. The app is constantly telling me that I haven’t entered my password correctly when I have. Second is the convenience feature this app realistically works on a laptop not an iPhone- would be better if it worked on an iPhone as I use other cash back apps with no issues on my iPhone..Eydeifefdegse26,37;3(3(Version: 2.11.0

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