Moultrie Customer Service

Moultrie Positive Reviews

Gets the Job Done. Some Tweaks Needed.These cameras are really good, but having to request videos one by one is really annoying. You should be able to select as many videos as you want and hit the request video button at one time instead of having to go through them individually one by one, which is very time consuming. I really like these cameras overall and would recommend them to anyone looking for a cellular wireless motion activated trail cam. The options are really limitless but the app does need some improvements to make the user interface, more user-friendly, and less time-consuming. With that being said, I will say that the company has continually made upgrades bug fixes and improvements over the last year or two, since I have been using them so good job for that..Mr. SnoozerVersion: 4.12.1

Saying the best is an understatementI am currently running 2 cell cams the MoultrieMobile Edge and also 1 Tactacam Reveal X Pro and both cams are Great but, the MoultrieMobile Edge Cell Camera is by far the best in terms of image quality. Also the ease of getting cellular service on the Edge is effortless. I will be buying MoultrieMobile from here on out. Tactacam is great cameras too but the picture quality is lacking bad, and their just not worth the price your honestly just buying a name with Tactacam. Best advice I can give anyone looking to buy a new cellular trail camera is to go for it buy the MoultrieMobile Edge it is truly the best camera I’ve ever had and the only cameras I’ll ever buy again. I am sold on MoultrieMobile and their cheaper than most. Also their built to last as well the folding antenna makes this camera worth buying in itself. Don’t think that MoultrieMobile cameras are cheap quality because I’m here to tell you their built as good or even better than any other brand camera on the market to date. Thanks MoultrieMobile for the affordable cameras and other great products you produce keep up the good work. With the prices of everything today it is hard for an honest hard working outdoorsman to be able to enjoy the sport of hunting and the outdoors, but with the prices of your products it makes it a little easier to still enjoy the privileges of hunting and being outdoors….KLG😻Version: 4.8.0

Wasted investmentI purchased these cameras before the season last year and they never worked properly. They said they would replace them and the did with the same kind and in mid December you know, at the end of the season so they were of no use. Started earlier this year had the same problems they replaced 2 of 3 with a different model got 1 in time to use the other came right in the middle of the rut so never got a chance to use it. Just put it in the box with the other one that doesn’t work that the lady I spoke to said she was going to send a replacement for. These people just are waiting for the warranty to run on on these defective cameras so they don’t have to loose any more money. I stated to one of the reps. That y’all are just replacing a bad product with the same bad product till the warranty runs out. At least she didn’t lie to me, I could tell she was embarrassed but she didn’t deny it. I also contacted the Consumer Protection Agency at the federal government they were no help. They said I need to contact the Consumer Protection Administration in Alabama to file so guess I will need to contact them tomorrow. I waisted a lot of time and money on these pieces of crap. Jim Stanley.Zx243Version: 4.9.1

Excellent app when it worksThe design/layout of this app is second to none! The options, ease of navigation, and appearance is awesome! When the app is working, it is easily the best app by far that I’ve used for game camera. Speaking of game cameras, the Moultrie Edge camera has hands down given me the best service and most reliable operation of any camera I’ve ever used. The only complaint I have is that I wish there was a plan option to run multiple cameras for cheaper than $10 per camera per month. I’m currently running 5 and have been for 2+ years now so it can get expensive quick! I want to buy more cameras and would but $50 per month is where I have to draw the line for now! Back to app, this app would easily get a 5 star rating if they could work the bug out that causes the app to crash! I’m currently trying to open pics from last night and every time I select a few certain pics the app shuts down. I’m going on 20+ consecutive shut downs at this point! It’s very frustrating… Other than this one technical issue, Moultrie has great products and maybe even more importantly, GREAT SERVICE/SUPPORT which is a hard thing to come by these days!! PLEASE SPEND SOME TIME AND FIX THIS GUYS!.ByaboyVersion: 4.13.4

Great features, excellent functionalityI use this app to manage two Delta cams on a property 200 miles from where I live. I plan to add more but wanted to see how it worked with two cams to start. Activation/setup of the cameras could not have been easier. Everything can be done from within the app, and there’s clear instructions in both the app and inside the camera door if you ever need to reference them. Even the cell plan purchase is done inside the app. I *really* liked not having to go out to a website to do all of this. The app’s interface is easy to navigate and it has several really cool features. You can customize just about every setting imaginable so the experience is exactly what you want - no more, no less. When I first set the cams up I wanted to see every update, in real time, as notifications pushed to my phone. I’ve since dialed that back to 2X a day updates to conserve batteries — but I love that if I wanted to change the setting back, all I need to do is change the setting in the app and it’ll update the cam(s) accordingly. Even the “Smart Tag” feature seems to work well - though the app doesn’t know what to do with a moose. I’ll be interested to see if it’s eventually smart enough to ID black bears, grouse, rabbits and all the other critters that sometimes trip the sensor. All in all, this app far exceeded my expectations and it has made cell cam implementation on my property an easy and exciting project!.LofgrepVersion: 4.1.2

Cell camI got the base cell cam back in February , some folks said bud get a spartin or reconix, I said every cam I’ve ever bought was a Moultrie ! I was skeptical about how the battery life with as many batteries would be , I don’t member how many hit holds but it’s a bunch , long story short , it’s only used 1 light on battery power and since March I’ve got prob close to 1000 pics , and it’s dead on when a deer comes out , I can be sitting in the recliner and the alert goes off , I can get up and look out the kitchen window and it’s there and then I can watch the rest come out and feed , i don’t see how the high dollar camera ‘s can beat that , cause it’s instant! I wouldn’t have any other cell cam unless I was giving one , but I’m more than happy with this base cam , I’ve been buying Moultrie’s since the film days ! Take the film to Walmart and wait on them to be developed , I felt like a kid in a candy store being exited to see the pics from the film.Drbanjo30Version: 4.7.1

Great buy!!!!!I have owned game and trail cams since the original deer cam came out with the rolls of film in them! Saying that I have been through a lot of different brands and styles of cameras! This Moultrie Mobile camera takes the cake! The days of loading up and going to the woods to pull cards once a week are over. This camera gets a 5 star rating in every single area that I can give it one! Quality of pictures are near perfect, trigger speed is unmatched, and the app is simple enough for a young child to figure out!!!!! I love how you can go into your settings from the app and change them at any time, all from home without having to disturb your hunting areas! I have owned several different brands of the mobile type cameras and the quality of pictures are terrible. The cameras data plan is a little more expensive than some of the others... but absolutely worth every penny! I own 3 Moultrie Mobile cameras now and plan to buy more!.Reddawg2132Version: 3.1.13

Love it Part 2Forgot to add that we have nearly 3 acres, our WiFi is approx 300’ from our rd & our cameras are approx 1/4 of an acre of the property line in the very back. We were worried that we wouldn’t get signal, but we do during all the heat this past summer, 115 some days not counting the heat index, the cold winter, I think the lowest we had was 10, all the rain, all the fog, all the high winds & even during this last storm where we had a mini tornado come through & several trees were across our road & the main road, our cameras were catching at the movements in the back. We’ve also enjoyed how the does have become so comfy after they eat & they just lay down all over in the back & we have signs of as close as 100’ from the back of our house. Every evening when we go feed, I talk to them & say “ok, boys & girls it’s time to come eat”. I’ve done this every evening for a year now..Teebird1967Version: 4.13.4

Great AppI have been using this app for two years. It does a great job on various generations of moultrie cameras. The old 900 works great with the modem. It might be my favorite as I can mount the modem higher and get reliable signal. Also have the V600’s. Great control and manages to get pictures delivered with nearly no signal. My delta (1) is the newest. The app control of the camera is great. Wish the camera lived up to its Billings. I get better picture, especially at night on the older cameras. Two features I’d like to see added. 1) ability to turn off taking pictures from the app. We had some windy days that shook the trees enough I have 100’s of tree sway shots on one or two really windy days(45-60mph) 2) I’d like to be able to tell the camera to restart. Had one get messed up and had to drive 120 miles to turn the camera off and on to get it taking pictures again..Mark12897645444Version: 4.5.0

Moultrie DeltaLove the cameras, some of the bad reviews they have my guess is cause of batteries. USE THE BATTERIES THAT THEY RECOMMEND yes little more expensive but make the world of a difference tried different kinds just to see and you can get poor picture quality out of the wrong batteries and when batteries are close to being dead cause it trying to make sure it gets every picture, they talk about batteries in manual but no one reads that, as for the app, I think it is awesome everything i use to keep track of the app does it for me and really easy to use, love that I can change the camera setting whenever, I put a lot of research into these kind of camera and for price and plan this is by far the best not like others they have things hidden make there plans look better but they have all these other catches, Moultries is straight forward and simple.AAAMcLVersion: 4.1.5

Amazing App for Wildlife Monitoring.I’ve been using the Moultrie Mobile app for a while now, and it’s an absolute game-changer for wildlife and hunting enthusiasts. The app is incredibly intuitive, making it easy to monitor trail camera activity no matter where I am. The image quality is excellent, and the AI-powered species recognition saves me tons of time by sorting photos into categories like deer, turkey, and other wildlife. The real-time alerts are fantastic! I love being able to receive notifications instantly when activity is detected. It keeps me connected to my hunting spots even when I’m miles away. The app’s interface is user-friendly and visually appealing, with easy navigation between cameras, galleries, and settings. Another standout feature is the ability to manage multiple cameras from one place. Adjusting settings remotely, like photo resolution and frequency, is a huge plus. I’ve also found the battery and signal strength indicators to be very reliable, which helps me plan my trips to the field more effectively. Overall, the Moultrie Mobile app is an essential tool for hunters, wildlife enthusiasts, or anyone who wants to stay updated on what’s happening in the great outdoors. I highly recommend it to anyone looking for a dependable and feature-rich trail cam app!.Ataylor425Version: 5.5.0

Moultrie DeltaI’m a land manager and the farm I manage uses 50 of the Spartan cameras , and I’ve used the spypoint and about every other type of regular game cameras as well. The pros for the Moultrie delta. Price point, easy set up, clear images, up to 32 mp, 15 second videos, the app itself is awesome! I love the charts and you can brake down deer movement by, time of day, temperature, and moon phase, and even the number of buck, doe, and turkey. This is a game changer in my opinion. The cons, the only con I have is when you first set up your game camera it can take awhile to get your first pictures to load, And this is an easy fix. Just set up your cameras at home or wherever you have good service and just have a little patience. So if you’re looking for a reasonable priced game camera look no farther. This is why my personal properties I’ve gone with Moultrie Mobile!.Matt H.334Version: 4.4.2

Great app that complements their camerasI’ve been using the moultrie mobile system for about a month now and so far no complaints. Like any cellular system, phones included, it all depends on your signal strength at your particular location. I consistently have 3 bars, sometimes 2 bars, and everything seems to work just fine. I am using the app/modem with a W-40i, M-8000i, and in a few days an M-50i. I have changed settings on the cameras several times through the app with no issues. So far I am liking the Moultrie Mobile system much better than the Spypoint system I tried before. I get pics more consistently and everything seems operate faster. I am primarily using this is as a driveway monitor so I want a pic every time a car or person comes in. I’ve also got a lot of animal pics including dogs, cats, deer, and coyotes..JessLM02Version: 3.1.12

Below ParrDelta & EXO worked flawlessly last year. Bought 2 Edges this year. Don’t like the no SD card. I started having issues with connection at end of October. I’ve had to make multiple trips to reboot cameras due to lost signal(keep in mind no issues last year). Have been online with support a couple times. So when edge loses signal the no SD card renders them useless until you reboot them. At least the Delta & EXO store pics on an SD card I can retrieve. I have a total of 6 data cameras. 2 are another brand. Side by side with Moultrie cams the others have a lot stronger signal. Last year I gave them 5 stars which takes a lot for me to do. This year I really give 2. But the 3 star rating is an average for 2 years. This year has been very disappointing to say the least. If they don’t get better I’ll find the cameras a new home and go with more of the other brand next year..Tinman61203Version: 4.9.0

Great tool that could be even betterI’ve used Moultrie Mobile on multiple devices for a year now and overall am happy with the experience. There is no alert that comes in on my phone that gets me more excited than a Moultrie Mobile alert. Year round scouting keeps me more interested than ever before in hunting. The Smart Tags auto tag your images with what it thinks is in the frame (“deer” “human” “buck”) and are pretty accurate. That allows you to quickly filter out all the images of squirrels that you don’t want to see anyway. Sometimes the app takes a while to refresh new images but if you wait a couple of minutes it typically works itself out. The biggest downside to the Moultrie Mobile service is that I lost the ability to capture video. The Moultrie Mobile Modems will only send pictures. I understand that to send video over cellular data would require more data than is in the Moultrie Mobile data plans, however, it seems like you could still have the camera capture video to the SD card but upload a thumbnail image of the video to Moultrie Mobile. My current remedy is to have two cameras at each scouting location; one for Moultrie Mobile and one to capture video to the SD card..Commissioner RipperVersion: 3.1.14

Moultrie EdgeRecently received 4 new Edge cameras as a gift for Christmas. Setup was really easy. Picture quality is not what I expected compared to other Moultrie cameras that I use, although these are the first wireless cams I’ve owned. Picture quality is better if you request hi res pictures that do take time to get and are a little better quality but the night ones are not. The app started off ok the first couple of days but seem to have a lot of issues loading pictures and now after only using it for around a week that app will not even open. Not really happy with the way it’s going so far. After talking with my friend about their wireless camera experiences because they use a different brand he has used them for about a year and not experienced any of the issues I have just after a weeks use..Southern Ohio hunter.Version: 4.13.4

UPDATE THE MAPS!!!Let me start by say that these cameras are really great at the price you pay for them. They could have faster camera trigger speeds but they are not bad for cell cams and the video quality is very good. However, the app can be difficult at times. And the maps are very outdated. The area that I hunt has had some changes to the landscape over the past 5 or so years and the maps do not reflect those changes at all. There are large parcels of acreage that have been logged or clear cut and have had fields in them for years and the satellite maps that you guys are using is still showing trees and elevations that simply are not there and haven’t been for a long time. UPDATE THE MAPS!!!.$Badmagik$Version: 5.4.0

MoultrieMobileThis is my second season using this app and the associated cameras in the MoultrieMobile ecosystem. In general I am pleased with the utility I am getting from my cameras and managing them with the app. I do not have any other cell camera app experience to compare it against so I do not know how to make a valid comparison. When everything works I don’t have any complaints. However I do feel that I have to exercise a lot of patience to get the app to function correctly. It crashes often and I have to close it and start over. In addition sometimes pictures that I know are there disappear for no apparent reason. I assumed I had a filter setting incorrect initially, but even resetting filters doesn’t work. But if I search by the specific camera I can usually find the image eventually. I am currently running 5 cameras..Bubbag8torVersion: 4.0.2

Highly recommendI switched to moultrie from tactacam and wish I would’ve just went with moultrie from the very beginning. I bought 4 of the edge pro at a time they were on sale and have been by far the best cameras I’ve ever had, currently running 4 edge pros and 4 edge 2. Both are phenomenal units. Pictures come out great and send to my phone almost instantly. I have the unlimited pro plan which also includes unlimited HD photos. I thought that feature was nice. No more paying for HD photos, and after the initial $23/month camera every camera after that is only $8. Very convenient for anyone running multiple cameras. 10/10 for me..GhjlbchVersion: 5.5.0

App works great after bugs worked out.When I first got the app, I could. It for the life of me get the notifications to come through on the push notifications. I followed the troubleshooting suggestions several times with no success. I called MoultrieMobile and they told me to continue to try and do the troubleshooting steps after they looked at my settings and confirmed everything was correct. I turned off the email notifications and left only the Push notifications Onondaga after 24 hours I started to get them. Since then, the app works great. Every once in a while the app will not ding, but the notification will come through on your lock screen. I restart my phone and that seems to fix this issue.BaconXpressVersion: 3.1.19

Best app and trail cam company out there.I just can’t say enough good things about Moultrie Mobile and Moultrie products. Their customer service is unmatched and they did everything in their power to make me the happiest customer. The app has so many extra features including integrated maps with property lines, weather reports, and even deer movement data that would cost and arm and a leg with different companies. Those features alone completely demolish what the competition has to offer. Not to mention Moultrie offers all this at an amazing price! I will never buy another brand of trail camera again. Just trust me, get a Moultrie camera!.Wolfgurl17Version: 5.2.0

SELECT ALL BUTTONI have been using the app and camera for about three years now. No complaints until this last update. I pulled my camera out of the woods after turkey season where it had been since before deer season. After updating the app all my pics were in daily mode format, no problem. About 150 days worth. When I went to delete the pics I had to do it one day at a time. 150 “daily” taps later I got them all off of my phone. Before the update the old version had a “SELECT ALL” option for deleting photos. The new version only lets you delete individual pics or daily pics. PLEASE REPLACE THE “SELECT ALL” option for deleting photos..MITCH@AMERICANBADASS2Version: 5.1.3

Moultrie Mobile app!I absolutely love the Moultrie Mobile app! It has revolutionized the way I manage my trail cameras and stay connected to my hunting spots. The app is user-friendly and allows me to easily access and organize all my trail camera photos and videos in one place. I can receive real-time notifications when game is captured on camera, making it convenient to plan my hunting trips. The ability to remotely control my trail cameras and adjust settings from my phone is a game-changer. Overall, the Moultrie Mobile app has enhanced my hunting experience and I highly recommend it to any outdoor enthusiast. Five stars all the way!.JKeelandRVersion: 4.13.5

Good but smart tags and filters do not workI like the simplicity of this app but that also makes it lacking. My biggest issue is with the smart tag system. The AI mislabeled almost everything so far. I can only correct some images and not add to any? I have soooo many images with no tags and no way to update them, which ultimately makes the filters absolutely useless. The filtering systems was a big reason I decided to use Moultrie in the first place. These are not great and not bad cameras and I thought the app would offset the quality loss. I’m about 2 months in and I’m still not sure how to feel… if they fix this with selective drop downs, I’ll probably be buying more (as long as the price doesn’t change).BuddhaBriVersion: 5.2.0

PlanMy camera says that I have 4 videos left this month to use. However, it won’t let me use any more videos. So, I actually bought more videos and it still won’t let me get any videos. Not to happy with the app. So, it says that I have used 6 out of 10 videos. But, if won’t let me convert the remaining 4 to any videos. So, I went ahead and bought more (I think it was 50 more videos). But, all the 50 videos have to be used this month. In other words they don’t carry over if not used. But, they would be happy to sell me a new more expensive plan. No thank you the plan I have doesn’t work. Do you think I want to spend more money on plans that may not work any better than the one I have now?.Tee MickVersion: 4.9.1

Great concept, buggy appI have used this for 2 seasons and over all, had liked the cameras and the app. Pictures come thru in bad quality but, I get it, data usage... so when you get the card out of the camera there are good pictures in there just waiting for you and you know basically what you have caught on it. Have had arguments with with my hunting buddy over if a buck was a shooter or a spike on app picture but then clearly see what it is on the card. 2020 scouting season is not as good. App is glitchy and service down a lot. Open app and it closes, pictures won’t load like they did last year. Hoping that they get it figured out because I have quite a few cameras and they are worthless to me without app working correctly..SkeeterbeckVersion: 4.0.1

Best Camera System I Ever UsedThis camera system is the best !! You set it up on your phone which is super simple. After that just relax and let the pictures arrive you don’t need to go to the site until you want to!! All the information is on the display right on the phone !! You can change the settings anytime and still no need to go near the camera, just save the changes and it’s done !!! A super easy to use, efficient product !!!! Will not be without one!!!! If you love deer hunting and getting pictures delivered right to you this is for you!!! The batteries last for months even when taking high amounts of pictures!!!.109 beanVersion: 4.0.2

FrustratedThe app works but……. What is frustrating is the updates, one update issues will be fixed but other features in the app then don’t work. Sick and tired of constantly having to log into the app to view photos. Once in the app on my phone it should keep me logged in, another thing with logging in, I can be logged in look at recent pictures then go to a different app, to check the weather, and then go back to this app and I have to log back in! Something else, not with the app but the cameras, the motion detection angle is wider than the camera angle. So if there are deer within the motion detection angle it will take pictures but the deer is not in the view of the camera!.Jcradar7Version: 5.1.3

Extremely glitchyI love the ease of use and all the features the app has to offer. But it is extremely glitchy which makes using the app a very frustrating experience the majority of the time. I don’t think I’ve used the app one time for more than about a minute before it completely closes all on its own. It’s especially frustrating when scrolling and trying to locate certain images and losing your place every time it does that. Also, while watching videos and scrolling, the previous videos audio will continue to play while watching the next video. Aside from those two issues it is a very useful tool for scouting purposes..PaWhiteTailsVersion: 4.10.1

Could be 5I recently picked up two Moultrie mobile edge cameras. I’ve been running other cell cameras but wanted to try something new. The initial set up is pretty straight forward through the app. My biggest complaint is that you can’t share your cameras without upgrading your subscription to unlimited or pro. Already the basic monthly plan is 9.99. The competition is a couple bucks cheaper and I can share my cameras with up to two people included. My second complaint is there is no on demand setting for photos. Once again something the competition offers without additional subscriptions. Until those two are addressed I’ll be recommending the competition..HowaboutthissamnnicknameVersion: 4.13.4

Moultrie Mobile - Game ChangerMoultrie Mobile is exactly what I was looking for to step up the scouting game. The app and hardware are easy to set up and operate. I have to drive 2.5 hours to get to my property. This allows me to put a lot time back into scouting new areas on foot in stead of running back and forth to swap SD cards. The batteries last for months which allows me to have very little traffic in an area I don’t wish to disturb. It’s also exciting to get my pictures sent right to my phone immediately when taken. The operation and effectiveness of this game management system is superb and a healthy tool to add to any outdoor arsenal! Great job Moultrie!.Eyes Of The HunterVersion: 3.1.8

Works great, people need to stop complaining like wussiesEverything worked perfect and received the photos mere seconds after they were taking. The cameras also work great in places with low cell service.Gnp12463Version: 5.2.0

All Good in CanadaI have 4 of these cameras and they all work flawlessly in Canada. In fact they work better than any of my other cellular brand cameras. The customer service is phenomenal and I always get a response to any requests for support.#MGS73Version: 4.9.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.6.0

Moultrie Negative Reviews

Terrible appThe cameras themselves are ok, but the app is the worst, most un-userfriendly app that I’ve had for trail cam monitoring. I’m pretty tech savvy and the way the all is setup it’s almost like a 75 year old guy made it. There are options that would be very convenient that aren’t even offered. You have to look at your pictures from all your cameras in one library. They are not separated by date, you have to open the picture and see what date it was taken. I’ve had many times where a “new” picture pops up from the past that wasn’t originally shown that day, but other pics from that day sent already. Pictures also disappear from the library so you better screenshot them. The most maddening thing was when my camera went over the pic number for the plan I was paying for and didn’t reset after the 30 days. It tells you how much longer you have on your 30 days, and mine said 0 for 2 weeks. The customer service rep I dealt with had no knowledge of their product or their service plans. It took about 6 emails for her to realize they were in the wrong. I have cancelled my yearlong subscription for the 2 cameras and have to wait until Oct to stop paying for their “service” It’s not the camera and app setup you are looking for. There are several others in the market that are 10 times better. I’d steer WAY clear of Moultrie..MinicharzardVersion: 4.0.10

The truth can hurtI’m currently running two tac cams along side two moultrie both on Verizon service. I always receive pictures from tac cam and one moultrie cam. But not the other. I do have them sitting side by side in the field. I went as far as putting both moultrie cameras side by side in the field with the same firmware update, same signal strength, same SD card size, both on external batteries yet would only receive pictures from one. this is after we had cancelled service on 6 other moultrie cameras for the same reason. All had signal, battery strength, suggested SD card size as per Moultrie suggests yet would randomly if ever receive pictures from the app. Customer Service is less then desired with comments such as “we can view the pictures” “signal strength is insufficient” when you have two of the exact same camera set up in same tree and only receive pictures from one. Does no me no good if you can see pictures and I can’t. Great idea from a good company with extremely poor execution. Please do not waste money on these as my family did! Buy one and try but please do your research. Total number of moultrie cameras purchased for my hunting property was approximately 15. To date 13 have been cancelled and switches to other brands. Just waiting for subscription on last two to expire..ThsksvsusnshahjshsVersion: 4.9.1

VERY buggyI’ve used this app with 8 cameras running year round for the past 3 years. I generally have 5-6 month periods where it works great, then they seem to roll out some sort of update & the whole thing falls apart! Currently, I can request HD images & they show on my gallery as the HD image, but when I download them to my iPhone or iPad they download as the low definition thumbnail version. I requested help a couple months ago & they told me it’s not them, it’s Apple. They suggested I delete the app & reload it, which worked for a couple weeks before reverting back to it’s previous state. In addition, my pictures routinely won’t load in the gallery till I close & reopen the app several times, and I stopped receiving notifications even though I’ve confirmed all my notification settings in the iPhone & iPad are turned on. This service is WAY too expensive to be hit & miss. You can’t keep saying it’s my devices when you created your app specifically to run on my devices & it’s not working. This is getting extremely frustrating & I’m tired of requesting help, only to be told it’s not your problem!.DAL76DALVersion: 5.0.0

Check data plans/costs before buyingMoultrie has always produced quality products in my opinion. However with the new 7000i series, images viewed through the native app are extremely poor quality and the data plans are the largest “catch” from what I have seen to date. I purchased 5 of these cameras and like any outdoorsman wanting to learn what is on their property along with patterns, would like to have more than a few images per camera per day. Running these cameras have cost me more than $80/month and I still reach “plan capacity” and images quit coming to the app. They do still store on the local SD card but the point of having a camera that will send images to your phone is to send images to your phone. After turkey season this year these camera will either be sold or used like the cheap camera models Moultrie produces and I’ll go back to using my Spartan cameras (which send high quality videos and images to my phone with no volume cap nor reduced quality). Hope they are able to correct this data issue but if I knew more about what I was buying before I bought them I would have simply purchased more Spartan cameras..V3gamerVersion: 3.1.16

Not as good as they thinkI’ve been with moultrie for at least 5 years first year 8 cameras probably the best experience I had went down hill from there next year bought probably 10-12 deltas had to use a brand new sd card and then they recommend lithium batteries which were 2xs as much and lasted less than a normal Duracell then next year the edge came out worse one for getting reception sent back back at least 10 in the last 2 years upgraded to mostly edges this last year and bought some solar panels wasn’t too bad now I’m over 20+ cameras trying the solar panels because I was spending $1200-$1500 in batteries nobody really knows how they work but I bought 10-15 and then this year was told that I didn’t need batteries in the camera because the solar panels would run had 10-12 cameras out and 3weeks they were dead called and they said the ones I had didn’t work well with the edge cameras and they knew exactly what I was using so I bought the universal solar panels and so they work better but after spending $1500 on solar panels and watching deer walk by my cameras and not sending pictures very disappointing.Not moultrie for sureVersion: 4.13.4

Edge pro custom identity inaccurate and doesn’t send picturesSeems the searching this thing does for service is not good first off. Second, the custom identity is WRONG half the time, and it doesn’t send pictures half the time even with updates. I bought two of these at $180 a pop. I am highly un satisfied. The only pro to all this is the battery life hasn’t dropped past 98% in months. I don’t recommend and I will be switching to a more reliable trail camera that doesn’t show ROMES MAP as a glitch before finally registering to PA where I live. To add to it all I’m being billed for services they don’t 100% hold up too and seem they can not provide. But hey, buy their product. Also, it doesn’t have built in GPS like their older model. Sham. These will be sold by end of the season or prior and my subscription will be deleted. Also, when requesting a video you have to request more than once on occasion which eats up your subscription status until you actually get the video you requested..1234namenickVersion: 4.13.0

Worst camera on the market.In all honesty I think this is the worst camera on the market. Not sure how moultire is still in business. I mean who would buy this junk. The app crashes everytime I use it. It takes forever to upload pictures if they upload at all. The plan is expensive. Battery life is absolutely trash. Picture quality is not very good honestly. I’ve already wrote a review on how bad these cameras are. I used them for two years and they’re really really bad please do not buy these. I’m not sure what’s going on over there moultrie but they need to figure it out. Worst camera I’ve ever had will never buy any of there trash products buy Tactacam. I’d love to buy moultrie out so I could personally fire each and every employee. I could see the business going under soon and becoming insolvent. I am sure that the entire business is not ran well because they can’t figure out a simple app. Hopefully they go bankrupt. Worst camera I have ever had do not buy them..MymcdreamyVersion: 4.13.1

AlrightThe camera is great, the app seems to lag sometimes and I have to reset phone to get it to work. Mean while, cameras still taking pictures and not showing up on this. A great idea also would to be able to control a camera shot. Randomly be able to manually take a picture, so you can ensure your camera is connected, would be helpful in low battery situations and connectivity problems. Also I’m unable to play back videos on here, that’s not cool. Would also suggest being able to modify pir sensitivity to be sensitive at night and less during the day instead of manually having to do so. Give it a 2 star because it frustrates me to have to wait for ever to load sometimes with only a few pictures. Also a 2 because everytime I format an SD which seems even if you formatted it prior you still need to do it again and again. Many times I’m forced to do it manually and it won’t take pictures till you do..MattcrugerVersion: 4.0.2

Cool features but the app is shhhiiiitttteeeNever loads pictures, constantly needs to be reset, burns through batteries, develops leaks at the cameras, app is constantly crashing, customer service is a pain, geez if I could give less than 1 star I would. I can keep going on and on. For the price, I EXPECTED far more than this and will be moving on to better cellular camera providers next season. For us hunters who use the intel provided by our cameras to set stand locations and determine deer movements, only be able to hunt a couple times a week, having no pictures and constantly having to go back out to the cameras to replace batteries, it’s just simply not worth it. I would rather go back to a “dumb” camera for 1/3 of the cost of these Moultrie cameras if I’m gonna have to trot back into the woods to get the pictures anyways. Get you act together moultrie. I’ve spent a lot of money on you (annual fees, 5 cameras) for you to have this kind of p*** poor service and I’m disappointed..AfralVersion: 4.1.5

Delta and BatteryI had a Moultrie camera that worked great then stopped working. Moultrie replaced it with the Delta. It too worked great, at first. Even the battery life was good. The developmental updates are what drained the new batteries and left my camera not functioning for weeks at a time. Yes the updates. FACT: It’s a company’s way of forcing customers to keep purchasing newer products. I bought a battery box last August. It took days to charge. After 4 months it got to where it didn’t keep a charge. I contacted Moultrie. It’s under warranty so they said ship it to them. It’s not worth paying the price you pay to ship it. So now I purchased a dual solar battery box. I have been with Moultrie since 2020. They have charged my credit card 3 times for unlimited which comes to roughly $500. This does not include the cost of accessories. Keep it up Moultrie. I am only one customer but I will drop you and move on if this doesn’t take care of the problem..KimbodettVersion: 4.4.2

Moultrie is Garbage. Their app is Garbage.Garbage. Use any other company and app than Moultrie. I’ve been fighting with Moultrie for three months over the poor performance of their app and absolutely awful customer service. The app constantly crashes, it often won’t take credit card info, images magically appear from months ago and take up the limited number of shots paid for, and did I mention crashing? Half the time the camera doesn’t capture anything, or maybe it does as the app sure isn’t capable of displaying the images. The only thing Moultrie customer service knows is how to send unhelpful template email responses - they make zero attempt to actually read and resolve the issue. This is my second Moultrie after the first stopped working in less than a year. There won’t be a third. It is rare to find a company in the Outdoor Industry who willingly puts out garbage and has such awful customer service - as Moultrie. Go anywhere else..Accountability VerifierVersion: 4.4.1

Too many problems to elaborate on all!!For starters, I realized very shortly after using the app that I needed to upgrade from large to unlimited. This can not be accomplished until the next month so I had to buy extra pics at $5 for 500. I also noticed most of my night pictures were coons so I set a schedule to not take pics from 8pm until 6am. This worked a couple of days but now, on it’s own, it’s taking 200 pics of coons every night. I’ve reset the schedule time after time and I’m about ready to delete the app and reinstall it. These are the main problems I have found. Coincidentally, they both pertain to the amount of money I’m spending for downloads. If I had the upgrade to unlimited I wouldn’t worry about the coon pics but since I apparently have to wait a month, I guess I’ll be buying a lot of $5 packages for the next 24 days..Mark McNeeseVersion: 4.1.5

Great conceptThe set up of the app is awesome. There’s a lot of ways to sort through your photos and view them. I can’t complain about that part, however there are draw backs. The app will not open properly or at all lately. This is a review of the app and my experience, what those downloading it want to see. I would assume the server is being overworked, but all the other name brand cell cams I’m using do not have this trouble. It’s hard to justify paying for something and investing all the time and money getting it setup, just to have it constantly fail when it sends a push notification. I just want to see my photos. Figure this out Moultrie, you guys make great products and these cell cams are the way of the future. When working, it’s great. I also wish there was a way to make it 4g since Verizon is getting rid of all 3g towers in December 2019, but that’s not Moultrie’s fault..OHwhitetailhunterVersion: 3.0.2

A giant mistake in my choice of trail cameras.My camera takes 15-30 pictures per night 85% are nothing but a set of eyes, dark And unidentifiable images, multiple Pictures of the night, I have spoken with 3 different Moultrie team members for Help and they all tell me to change to Lithium batteries, so I did, absolutely no Difference, the help line is nothing short of A bad joke, my mistake was not checking The reviews on these useless cameras. I purchased a one year contract for pictures and videos. I have requested one picture eight different times to be a video and it has not happened yet. When you call the helpdesk, no one answers you get an option to hold or they will call you back when they do call you back it’s from a different number and they only let it rain one time so you don’t have a chance to talk to anybody then they leave you a message telling you that you Missed their call, I have literally been waiting on a callback for more than two weeks. I would like a replacement camera that works properly that is all I want, anybody thinking about purchasing a trail camera might want to look at a different brand I am not satisfied with my camera with my pictures and with their service as far as technical support they don’t have any..Pop in mississippiVersion: 4.1.5

Great when it works.I have been using this App for almost two years. On a good stretch, it works for about two months then it always has some issue. It will randomly not open up, forget your information and cause you to keep using your E-mail and password to log in (sometimes tell you the information is wrong and a day later enter the same name/password and now it works). That being said. This is one of the first companies to offer this technology with trail cameras. It is a great concept and I have received many (thousands) great pictures while traveling all over the state via this app. But with numerous companies now offering the same technology, my next purchase will be one of theirs. I have had too many issues and paid too much money for a monthly service that doesn’t work more than it works..Mike from Upstate NYVersion: 3.0.2

Moultrie MobileI have used Moultrie product exclusively, for 30 years!! I find your products are the best of quality and easy to use! And have had great success,using the cameras! But recently I have been logging onto my hunting partners account and viewing pics jointly under his password , which has worked perfectly till recently. I just opened my own account to start using my own Moultrie mobile and cannot seem to get things to work properly at the moment my hunting partner system has also shut down and is not sending him pictures so now we are both not able to use our service through Moultrie Mobile! Of course it could be some other problem,we can’t see but,I think Moultrie mobile needs to revamp their system because like last year at this time it seems to have stopped working and it’s probably overloaded, with all of the users???? thank you.Ambusher10Version: 2.2.3

Camera functionality good, this app very badI like that I can usually see the pictures my cams (running 3 of them) are taking, but my god I’d appreciate if they would invest in the app development department. I’ve had this app and service for over 2 years and I would say I’ve been pretty patient with it. But man is it incredibly user UNfriendly and crashes constantly. Sometimes it won’t even open, sometimes it shows pictures I deleted a week+ ago, and it’s almost ALMOST impossible to go through and delete large amounts (10 or more) of pics in a smooth effortless fashion on this app. I have been loyal to Moultrie because their cams hold up and they have good customer service. I want to stay with them but it’s hard when this app is so frustrating..Wapsi13Version: 4.13.4

Miss the text messagesI’ll probably drop my plan now that y’all quit sending new image texts because that was the main reason I bought this expensive setup with y’all. I use it for security n my rv on my property and it’s set to pick up game movement as well where my rv sits. It’s now useless because like most people I get a gazillion emails every min of the day and I will not set my iPhone to notify me every time I get an email, so I’d have to literally sit around and check my email all day. Most guys like me who purchase this setup do not sit a a desk all day staring at there computer..:we’re out actively working...so I’ll probably end up dropping my plan and trying to sell my camera and modem and find a newer camera that has everything built in that will still send me a text when I have a new image. Most people now have unlimited data so I’m not buying the pitch on all the email nonsense!.Dc chapVersion: 3.1.7

Very disappointing in this apps performance also with the camerasAre used to love the old Xv6000s,7000s but lately the app has tons of bugs, and doesn’t even notify you when you get new pictures uploaded. Yes I have updated the firmware and the app and everything else needed, but I talked to Support and they confirmed the app has a lot of problems. I bought two of the newer cameras and the three burst doesn’t even work on any of them which was also confirmed by Support. The battery life is supposed to be 50% better when it is way worse. and I also had to send one of the newer cameras back for it to be replaced because it literally just stopped uploading pictures after three weeks. What a downhill turn for this company and I have found reliable performances with stealth..Abasile1212Version: 4.8.0

Mobile App Terrible with IPhone 12 max proThe camera is great pic and video are good and the app features are great if you’re able to use them. The app has a lot of glitches it freezes every time I open the pics and shuts down when scrolling through. They should have better customer service I reached out to call them yesterday and at first I had to call back several times because they had too many calls — they wouldn’t even put you on hold. When I finally got through I waited on hold for 15min then pressed 2 to have them call me back. We then proceeded to play phone tag and if you miss their call you have to call the 800 number again and run through the whole process… the person calling doesn’t have a special quick service line..-/:;())$&@"Version: 4.13.0

XV 6000Very disappointed with my camera. Less than a year old and it’s already giving me problems. I ran a 32GB card in it for a long time with no issues. Now all of a sudden, I’m being told to run a 4, 8, or 16 at the largest. Now I have to format the card every day and then it only sends 20 or so pictures then dies again. Formatting it from the app doesn’t work either. Ya must visit the site which defeats the purpose of having the cell camera. My camera has a new 4 GB card in it and it’s not sending pictures. But the SPYPOINT camera below it on the same tree, never misses. I was hoping MoultrieMobile would offer to replace it and keep a customer. But evidently I was wrong. My last email (over a week) hasn’t been replied to yet. I’m seriously considering throwing it away and buying a competitor brand..Endu638299hnVersion: 4.2.0

GlitchyConstantly freezes, glitches, and crashes..JzcanadaVersion: 4.2.0

Keeps crashing!Please fix this app! It keeps crashing and it’s starting to get very frustrating..Bobert4488Version: 4.13.5

App not workingI have lorem ipsum everywhere in my app.Anne Claire BOUDETVersion: 4.13.4

Do not like moultrieSorry i am not very impressed with moultrie mobile..Buck hunter23Version: 4.13.4

Canadians be wareAfter trying to to set the camera up through the App and not getting a reply to my questions as to how to set up my camera from Moultrie ,I’ll be returning my camera and will not buy their cameras for use in Canada..Ch34pskateVersion: 4.1.5

Why is this on the Canadian App Store ??What’s the Point of having this on the Canadian App Store If Canadians can’t even use it. To sign up you need a us log in. It’s ridiculous n.The king of wweVersion: 3.1.7

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