MLB Customer Service

MLB Positive Reviews

Good app gone bad. Another greedy money grabI used to love this app. However, if you can avoid it, do so. First they jacked up the price from $20 a year to $30 a year for the audio broadcasts. No new features or benefits, just a huge greedy move for us with auto subscriptions turned on. They also started using local commercials based on your location. However, there doesn’t seems to be anyone actually monitoring the game so the commercials start later than the commercial break so it cuts off the start of the broadcast of the next innings. By the time the commercials finish you’ve missed at least the first batter or more. And the audio on the commercials is so loud! I did radio and tv commercials for years professionally and this is easily fixed with a leveling compressor but apparently no one at MLB knows what one is. Look elsewhere for your baseball broadcasts if you can..Dave-GVersion: 16.5.0

MLB stop trying to change the gameThis app is awesome, I’ve been a huge fan of Major League Baseball since I was 8 years old .I can remember listening to the Oakland A’s , in 1972. I would keep score of the games. Stats in sports have always interested me. Especially when it came to baseball. The history of game and the players who once played at the beginning ,when they started to keep players numbers ,stats. A bats . Hits ,Runs ,Home Runs ,RBI’s etc .Pitching records Era’s it’s made baseball as far has I’m concerned, the best game ever.! I have to say , I don’t like the new rules , the pitching clock. The base runner at second in extra innings. It takes the purity out of the game: I love that baseball has no time limit It’s what’s made it unique, a game could last 20 innings or longer. That’s what’s amazing. But by just putting runners on base: In my I think it hurts the game : not makes it better. If your going to have the pitching clock .let’s add some time. It’s way to fast. Baseball was never meant to be a quick game. It involves Thinking and strategies on every pitch, managerial moves, pitching changes, pinch hitters,( oh yeah and I almost forgot, you can’t shift players over to one side of the diamond , that’s ridiculous also. Just let the managers try whatever to stop a pull hitter . Stop changing the greatest game ever .!! The end.SosaglockVersion: 16.5.0

Hating the streaming service gamesThe app is great. Love watching games on MASN. Absolutely hate when games are only available on streaming services (ie. Apple TV, Peacock). I think it’s pretty tone deaf on the part of the MLB to expect fans to pay hundreds of dollars a year to watch a handful of games. Games with mediocre coverage at best, by on air personalities who clearly know little about the teams and cities of which they report. People on fixed incomes, low income families and anyone struggling to make ends meet, see it as a slap in the face. Not everyone can afford to even visit the ballpark for a game. Further limiting people’s ability to support their team by putting games out of their financial reach feels like blind elitism. I am very disappointed in this very poorly thought out decision by the MLB.O’s fan since ‘65Version: 16.6.0

MLB at Bat app, Best of Four Major SportsThe MLB at Bat app is by far the best app to follow your hometown MLB team and all of Major League Baseball, in general. You can follow just about everything you would want to know about the MLB in real-time at the touch of your fingers on your smartphone. This year they even improved it with more ways to get specific information about each game. By the way, the app is faster than your tv and radio broadcasts. But I have one negative against these new improvements, there is no function or tab to click on to show which defensive players are in the field or which runners are on base, etc So one negative: no field view! This matters more late in games as managers make substitutions and especially in extra innings games. So I hope MLB is listening and watching and will re-introduce field-view with defense and runners on base. Otherwise this app is pretty awesome!.Stepping out with RayVersion: 16.3.1

2023 mlb is not done wellThe new version for this year was not done very well. The new home theme is pointless and worse than the old one. It often takes a long time to load the app. Frustrating experience. Also, I don’t like that the only option when watching live games or full game replay is a 30 second rewind or fast forward. Pitches take less time this year and the app should adjust accordingly. Also if a am busy and missed a game and would like to watch the condensed game, it is a) hard to get to without spoiling the outcome for me (even with ‘hide scores’ on), and when I am watching it, it is obvious who the play is good for based off which team is announcing the play. They should have the team and the plate announcers ALWAYS- this way we won’t know the outcome of the play. Also I wish they had an option for watching every plate appearance- like a longer condensed game.DaveLikesToWear...Version: 16.3.2

Terrible Casting ExperienceI hate the casting experience. I watch half a game, come back the next day to finish, and the app won’t let me resume from where I left off. So, I try to slew to the approximate hour/minute where I left off. The stream is paused, so I hit “play” and it returns me to the very beginning of the broadcast, not the hour/minute I chose. Also, the 30 second fast forward/rewind buttons don’t do anything, they are just for visual appeal I suppose. When I say they don’t do anything, I mean just that. Non functional. Oh and the RSN’s…don’t get me started on that terrible arrangement that MLB has in order to screw fans and reduce overall accessibility to live games. I hope someone gets fired for coming up with that idea..The_BrettGAVersion: 16.2.2

New 3D game play by play feature is amazing!This app has always been my go to for the ability to watch and listen to live games. Based on your location certain games may not be available to watch but you can still listen. As an avid fan I did not mind and would often follow along use the 2D play by play. Yesterday I noticed the 3D play by play and was nothing short of AMAZED! This feature tracks the ball and shows full movement through out the field. Gone are the 2D pitcher and batter box. You can follow along in virtual real time, see the pitcher warm up between inning, and rocket through the field if a ball is put in play. Truly revolutionary feature this app upgrade is worthy of a glowing review! Outstanding workaround for games that are blacked out in your region. If you love following the action pitch by pitch this will more than satisfy the itch. Game on!!.SprtsactionVersion: 16.6.0

Greatest baseball app ever but one issueThis app is great. I absolutely love the game day to help you visualize the game. And I also like how you can change your teams to follow and your favorite team. However, I had 3 teams that I was following. Then the complete revision came and I wanted to take them out cause of too much notifications. So I went to the followed teams and the only team I was following was my favorite team. But I was still getting notifications. I want to have peace while I’m laying in bed at night but I keep getting notifications from teams I don’t follow anymore. I hope that this issue (which is probably only with me) to be fixed. I hope you see this and know what’s going on because this is starting to become a problem. And if you do fix it then thank you..MagelBagel705Version: 16.3.2

Blackout banditsYou need to stop with all the blackouts! Draw a circle with a 300 mile radius and only black out those folk because they can drive to the games and buy tickets. Instead you blackout the Astros from me here in southern New Mexico which is almost 800 miles away! Really? Do you think I will drive or fly to every game cause I am so close? Never gonna happen! Not to mention you blackout San Diego and Arizona! Ok, I get it with Arizona but c’mon Houston? I can watch the Rockies but not Houston or the Padres. It makes no sense. Now, on top of that I am retired and on a fixed income so if I go to just one game in five years I will be surprised. I save my money for the minor league teams I can see in El Paso. So relax you restrictions already on all the blackouts!.Alex barry finVersion: 16.3.2

GlenAll these outsourced games to Disney, apple, peacock, you tube is a rip off for people who buy a season long subscription to mlb at bat. We pay to watch all the games. It’s bad enough that in market games are excluded. Losing another third of the season in games to outsourced broadcasters borders on fraud. Time for the commissioner to say season subscriptions are season subscriptions. No lost games to companies that I don’t want to do business with, or don’t want on my computer, asking me to buy into their services, or having to wait for three hours to watch a game I already paid to watch. Making small print to “cya” with selling out mlb games isn’t right. (What if the game is west coast and it ends at 11pm. I can’t watch it until 2 am.? Who’s going to stay up to watch a game at that hour? STOP RIPPING THE FANS OFF! TIME FOR THE COMMISSIONER TO BE FAIR WITH THE PAYING FANS !.01glenVersion: 16.3.3

MLB TVI am a lifelong Dodger fan and supporter. I saw one game at Ebbets Field in which Duke Snider and Willie Mays hit home runs. Willie Mays was the best player because Mickey Mantle hurt his foot in a drain at Yankee Stadium. Sandy Koufax was the greatest player of my generation and maybe of all time for 5 years. I met with him one day and made friends with him. I told him about personal relationships in his life. He gave me a free baseball. I am 73 years old. I want to meet with him again before one of us dies-paid kindly by the Dodgers for us. My wife is also a great Dodger fan. When she goes to bed, I have to always tell her the Dodger’s score. Sandy Koufax should be even more Nationalized while he is still alive. He is beyond believable!!!.Bob2229Version: 16.6.0

Invaluable App with Serious ProblemsI can’t imagine baseball life without this app. All the markets broadcast n one place, by each team’s actual announcers? Sign me up! (I use Gameday Audio exclusively.) But the app comes with some fatal flaws. Often the app just quits broadcasting - it gets stuck buffering or says “playback failed.” I must go through a series of needless steps to get it working again. If I’m listening in the car or drifting off to sleep, I’m screwed. I’ve missed crucial plays because of this problem. Until MLB fixes this “consistency” problem, I can only give it 3 stars. Wish I could give it 5, for it provides a large quantity of team news, box scores, and even archives games for later listening. Yet I’m there primarily for the broadcasts, and the app often falls short in this function..TigerfastVersion: 16.3.4

Getting Better But Not There YetTwo things I would really like to see to rate this app five stars. Box score and highlights and condensed videos available on the Home Screen for my favorite team. I see that I can get this info now if I click scores. I enjoy seeing the box score below the score. Also access to the condensed game and highlights videos from the Home Screen would be preferred. Also still having issues with videos starting off muted and having to unmute. Clicking the all videos button on the Home Screen and being taken to a website page within the app is undesirable. The user experience of watching videos from the website is terrible. Please have them embedded and playable from the app and not load from a website page..Shawnzie2Version: 16.4.0

Great AppI wrote the review below last year. I had to downgrade it one star because it has become slow to open. Everything has become slower in the app too. I like to read the bios of the players, but it’s excruciatingly slow. It’s very different this year. It’s got a new look when it opens, so the developer made some changes that have affected the performance. It’s not my internet. It is fast, and all my other apps do not have this problem. Sometimes it’s better not to fix it when it ain’t broken. I’m a Southern California Cubs fan and subscribe to MLB to watch my Cubbies. It’s such a great deal. The only drawback is that I spend way too much time watching baseball. I saw almost every game last year and the year before..TheRealPapaDanVersion: 16.3.2

MLBTV is awesomeThis is my 10th baseball season using MLBTV, and all it does each season is get better and better. This year, the amazing people at MLBTV included games from the AAA, AA, A, and High-A farm teams of one’s perspective MLB team. I am a life-long Dodgers fan, and this year I am blessed to be able to view all of LA’s games as well as the wonderful players still developing their skills in the Dodgers farm system. I love MLBTV and I am so thankful to everyone who makes this amazing site absolutely brilliant year in, and year out. God bless and keep everyone and your families at MLBTV, and once again, thank you so much for all that you do. Sincerely, Keny W. Hernandez.Bogey1942Version: 16.3.2

Home Page is stupidI use the mlb app to track games and use mlb tv every once in a while. Everything works as it should, aside from some occasional bugs and glitches. The thing I HATEEE the most about this app is this new forced home page they added for the 2023 season. I used to be able to open the app to see the Yankees schedule and Yankees details (as they were my “favorited” team). Now I have the brief preview on the home page with all the other info with MLB. If I want to go into the details for the Yankees, I have to press at the top, another action for no reason. Get rid of this forced home screen thing or at least give us an option to have it be like last years app that takes u to the team page when you open the app..Max¿Version: 16.4.0

Gets worse every yearYou’ll get stuck in a loop of commercials during the audio broadcasts, have to close the app and re-open which is impossible while driving which is when most of us are probably listening to games. Then you end up missing potentially important parts of the game, wondering why the commercials haven’t stopped for 10 minutes. They jack up the prices year after year and the app seems to just keep getting glitchier. I still give it three stars because I love that I can buy one subscription and watch all non-local games. Also how are we blacking our games, when they are the free game of the day and I’m not even in the local market? A little irritating to me, but I’ll assume it’s yet another glitch..SpaghettimanaceVersion: 16.6.0

MLB subscription.. and no extra pay for 3Rd party streamingIf you pay for a TV subscription every year you shouldn't have to pay again to watch it on alternative TV / Streaming services ! You also shouldn't not be blacked out on games ... especially if you do not receive "local programming" in the different state a game is playing. If a subscription is purchased you should have ACCESS to ALL games ... PERIOD !!! I live in an area that doesn't provide a lot of baseball..so only option is a MLB subscription... I don't want to pay to watch streaming when I should get it on MLB TV. This would make a better fan experience! Instead of all about the money in the end !.Artlover62Version: 16.4.0

A painThis app is fine when it works, but constantly logs you out and requires a password reset to get back in. What’s more, anytime there is a game that goes past midnight it cuts it off completely. We are Mets fans and every time there is a west coast game (which typically starts at 9 or 10pm EST), we miss the last 2-3 innings because the system will not allow you to watch games that go into the next day. It’s super frustrating and I wish the app developers would fix the issue. We’ve complained about this year after year, sent messages to customer service, no one cares. It would be great to be able to actually watch games I’ve paid for..JdusudfsbsiudneVersion: 16.2.2

Poorly redesigned app for 2023This app used to be very easy to navigate between the live game progress (Gameday), the box score, summary of action and videos. The redesigned app makes this much more painful. Trying to find a game highlight? You used to be able to just click the Video button and choose from all the clips. Now? First scroll to the top and click on Summary, then click on Video, and scroll through the list of featured videos by inning, then scroll to the bottom and click on All Videos from the Game, then look for the clip. On the iPad, the game display is even more cumbersome, with MLB selected highlights taking it most to the screen. Arg. Please go back to the older, better interface..IntensifiVersion: 16.2.0

Not getting what I pay forIf a person is subscribing to mlb tv, there should be no blackout dates and or networks that supersede the dedicated app subscription. Now, not only am I limited if the specific team I subscribe for is playing locally, I’m limited to view based on current and new side deals with networks; ESPN, Apple TV etc. I don’t get a lot of viewing time and when I do I shouldn’t have to take a back seat to corporate money, especially as a perennial customer. Please remove black out restrictions so I and other dedicated subscribers can watch what we’re paying you for when we have the opportunity to do so. Everything else about the app is fantastic..The Homie 2KVersion: 16.3.2

Why Fix What Is NOT Broke?This year MLB has removed an outstanding feature in the app. That being the Lineup and Defense viewing features from the GAME-DAY display on the app. As a fan who has been using the app for the last 4 years and one who scores the games (via The Home Field App) I watch on the MLB app, via my Apple TV, iPad or iPhone. This part of the Game-Day display is missed. So I’m sure that I’m not the only one who misses these features. I know that the line-up are in the Preview display, but the changes defensively that occur late in the game are hard to keep up with most of the time. A True Fan!.IAHDFVersion: 16.3.1

AmazingIf you like baseball, you have to have this. It’s the wiki of baseball, you will find all you want and things you could never imagine about the game. How do you not have this? Quit reading this and get it ….. go on, get it..RacerXR4TiVersion: 16.7.0

Very goodAlways keeps me updated.DfdfdfdfdfdfdfdfdfdfdfddVersion: 16.7.0

Best sports streaming app on market!Hands down the best subscription for a sports streaming service out there. 10/10.CDNBacon97Version: 16.6.0

GBest MLB app you can get this app has all the gooood stuff.Setheyboy127Version: 16.6.0

Blue jays blackoutI live on the west coast of canada nowhere near Toronto and it’s blacked out. I have sports net and I use my online cable app to watch the jays play. If wasn’t also a mariners fan because they are my closest team I wouldn’t want the subscription or use the app. You should do what wwe online does and connect to the cable subscription example Shaw is my pass verifying I’m a sports net customer in good standing or tsn whatever.AgdhejsjxuruxjddnVersion: 16.6.0

MLBGreat up to date coverage 🤩👍.Hoffa17Version: 16.6.0

MLB appGood app. Ways to follow every team in the league..MlbappreviewVersion: 16.6.0

Crashing and crashing as of June 22/23 updateI'm having tons of issues with video constantly crashing on my new 9th generation iPad. This has gotten worse with the Jun 22/23 update..CharleneVVersion: 16.6.0

Ok appThis app is ok but since the changes, we can no longer see who it pitching at a particular time. It only tells us when a pitcher has been changed. Please fix this..Kalite58Version: 16.6.0

Gem of an appAbsolutely fantastic app. I was genuinely surprised at how they listen to feedback and work to make the experience better..MalitiatusVersion: 16.5.0

GreatAwesome app 5 out of 5 ⭐️.EmmettanianVersion: 16.5.0

GoodW rizz.Geggs SC fescVersion: 16.5.0

Condensed GamesAny chance the condensed games could be like 20-25 minutes? Showing more highlights…?.Seen8Version: 16.4.0

MlbWork great.Heit1Version: 16.4.0

Back to the topMy only complaint about this app (which is one of my favourite apps, don’t get me wrong) is when you are going through scores, and then you open up a games box score… but when you go back to the scores, it automatically takes you back to the top. I find this very annoying as you could be 2/3 of the way down the list of games, then it takes you back to the top when you exit the box score for that game..Jeffshaw76Version: 16.4.0

Love the app!Love the app but room for improvement. Advertisements quite often interfere with the broadcast of the game..Brad5440Version: 16.3.2

MLB appI love this app! Great app the only complaint I have , and it’s almost a deal breaker for me is that I can’t watch Toronto BlueJays games live!!!! Please change this or I might not be a dedicated customer for much longer! I can watch every other game live except the one I want! Very frustrating! Thanks for your time!.Hobbsy1313Version: 16.3.4

Change app back to how it was beforePlease change the app back to how it was before. When you click on a boxscore or a video under scores and then click back the page defaults back to the top of the scoreboard. Have it go back to the game you were previously viewing..Jbmb20Version: 16.3.3

Five starsIt is great. It shows me the pitch before we get it on the television and ai get to spoil it for my whole family. It gives me a notification when the game is about to start and if I can’t watch the game on the television I can see the pitch by pitch. All around a great app..Fred12@#$345&*(67()’890”:Version: 16.3.2

Die Hard Baseball Fans Opinion:I honestly think out of all the major sports, MLB Is probably the easiest of the apps to navigate. I instantly have what I’m looking for when I open the app. It’s super easy to use and laid out quite well. I think my only little gripe is that it can be difficult to find the stats sometimes. I don’t think you should have to go to the settings to find stats. Baseball is by far the most statistically centred. Everyone is critical of players stats. So it should be a main focus on the app as well..Brodes2297Version: 16.3.2

Best appThis app is super enjoyable being able to connect to the MLB and all the stats from different players. Knowing all the different stats definitely comes in clutch when I get to a baseball game!!.Clock flooringVersion: 16.3.2

Ain’t broke…Prefer last year’s version! If it ain’t broke, don’t fix it. The mouse font & layout is horrible. This app is usually the gold standard. Back to the drawing board please. Tried to fix it in settings. Perhaps grab an older version - No luck..Brewster49Version: 16.3.2

BaseballLove this App ⚾️ 🇨🇦 🌭 🙃.Royal RebelsVersion: 16.3.2

Could be 5 stars IF5 stars if you stop repeating the same add for each video. Once for all in the same game is enough!!!!.Stupid 97531Version: 16.3.2

MILB A Game ChangerThe site seems to load a little slower than usual, but feeds have been consistent, is almost as good on the phone as is on the TV, and Customer Service is always quick to respond, friendly and helpful. Pleased with the overall experience.Raymond K. 74Version: 16.3.1

The standard for sports appsI have yet to figure out why other sorts apps have not taken note of The MLB app, it’s by far the best sports app out of all the leagues and sports. The streaming quality is almost perfect, and the layout is perfect. TSN should get some advice from MLB when it comes to streaming quality right here..Ray934Version: 16.3.1

Enjoying the app now.I’m back to subscribing and watching the games, so far so good. A few issues resolved from when I last subscribed but I’m not fond of how the first screen I see is set up. It will likely take me a while to get used to it from the older version. Enjoying the games both live and in review..SteveWWVersion: 16.3.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 16.11.0

MLB Negative Reviews

Used to be good.**UPDATE** They did the impossible... they made the app worse. You can now NO LONGER search for videos by keywords. This is unbelievable. I PAY MONTHLY FOR THIS APP, and it seems like they are putting all the subscribers money into making the app worse with every update. ALSO.. radio broadcast will just disappear now for large chunks of time, and when it’s running its way behind gameday which will freeze from time to time. Please go back to simplifying the app.. I’m paying the same, but getting so much less now. I’ve been a subscriber for a long time. And up until recently I would have given this app a five star review. This app is garbage now. I’ve watched the quality of the app rapidly decline in recent years. Replays used to load quickly, and be of good quality. Not only do the replays take forever to load, but when they do they are extremely pixelated on even the fastest wifi. The radio function never works. I can listen for a few minutes, but the playback will inevitably fail. When that happens I am stuck watching game day, which is ALSO a mess now. I get that there’s a lot that goes into making this app possible, and when functioning correctly it’s a beautiful thing.. but with all the crazy additions made to make the app “better” they ruined what used to just FLAT OUT WORK..Pepperoni318Version: 16.3.2

MeOnce upon a time this was the best major Sports app. It still is but it’s “Slippin”. This year I have been required to delete then reinstall more than all past years combined. I have had the ‘at bat’ app since it was started Now we have audio problems- identifying players problems-videos blowing into my ability to listen to the radio broadcast. My ‘pet peeve is stopping the audio feed to do something else for a few minutes and coming back to listen. The audio picks up where you stopped it unless you shut the app off and restart it. So it isn’t a live stream it’s an app that forces the listener to hear as many ads as can be piled into the ‘stream’ So if an inning ends on the game you’re listening to and you switch to another game when you return to the game you started with you must listen to all of the ads and ‘live’ broadcast that you left to go to a new game. It’s funny the pictures of batters and pitchers keep up with the game you left but the audio radio broadcasts doesn’t. So to keep up you must shut down the app and restart it to catch up. I gave it 3 stars because it is still better the other major sports apps but not by much anymore..VeetsoVersion: 16.2.0

Still the worst. The app has scam advertisementsGave MLB another try…still crap. You have to log in every time the streaming app opens (on Apple TV, Samsung, Roku & iOS). There is always a delay to look for your location if you want to look in and out of current games, even though you’re in the app and it just looked for your location. Blackouts are still absolutely stupid and the app won’t tell you why. How am I supposed to know about blackouts for (non-hometown) teams when traveling? I hate that you have to pick a favorite team. I know how to follow my team if I want to. Just let me see all the games and scores without having to look at the one team I am most familiar with. Oh and you don’t get access to MLB network without a TV subscription. It would be a phenomenal way to learn about the league, but instead it reinforces MLBs antiquated, geezer entertainment model. This app is so old and barely improves. MLB is a disgrace to the talented players that make the game the worlds-greatest sport. The app had a link for a discounted remainder of season subscription, but redirects to App Store and charges full price with auto-renew. MLB does not respond to messages or follow up with issue tracking tickets..AbetterlightVersion: 16.3.2

Good Idea, Horrible ExecutionThe concept is great but at times it feels like a neglected service that’s been left on the back burner to boil away. For starters, you can’t mirror it to your tv without the app crashing and mirroring is important because not every tv has the app. The blackouts are a nuisance and every games broadcast starts a whole hour and thirty minutes before the first pitch, but you dont see the pregame coverage. Instead, you are greeted with a screen that says the game will begin soon. This means that when ever you want to watch a game from the beginning you have to scrub until you actually see the game coverage and the scrubber is less than friendly. I often find myself lost when the app inevitably crashes, trying to fine tune a scrubber bar through 4 hours of recorded video with no bar markers or fine tuning option to slow things down. All of this and a litany of other issues that have been pointed out in numerous reviews topped with an increase in price for little return value results in myself not renewing my subscription at the end of this season, shame on MLB for such blown potential..Kyl356Version: 16.7.0

Wrong Team, Bad AudioI just don’t get it. I understand not playing the radio station’s ads during the game, but when you have “Cardinals” selected as your preferred team and you are listening to the Cardinals play any (and every) team except the Cubs, does it make sense that every single ad is for the “Official Champagne Provider for the Chicago Cubs” or the “Official Water Efficiency Company for the Chicago Cubs” or the “Official Hospital and Rehab Center for the Chicago Cubs” or the “Best Steakhouse to visit on your way to Wrigley” or “What’s Happening Now in Des Moines with the Iowa Cubs? or… or… or…? Of course, that is when the audio feed, for which you have to pay a subscription fee, is actually working. I understand a brief time delay, but as the innings progress, it lags further and further behind, until about 3 innings in and it just chokes on an infinite buffering loop. So you reset the app (or sometimes your entire phone) to get the feed to connect again, but you only get a couple of innings again until it hangs up buffering again. For the flagship content app for MLB, its features seem decades behind the times..PPPadreVersion: 16.2.1

2023 Version Is As Bad As My Team (Giants)Usually apps get better as the years progress, but MLB has decided to make some changes to this app that made it worse. From the new, forced “Home” page (its just an in-app webpage I’m pretty sure) with a poor layout and cutoff team logo, to slower load times across the board, this year’s version of the app is a huge swing-and-a-miss. Grab some pine, meat. I forgot to add- bafflingly, there is still no widget or live activity support. Two stars- one for being a functioning app, a second because many one-star reviews get ignored. Specific complaints: -Poor design of new Home page -Inability to disable said page -Loss of team color theming (without extra taps to get away from the home page) -No box score on new home page as in old version -The app has decided I’m following Matt Cain, Buster Posey, and MadBum, three players I loved in orange and black but who are no longer playing, and no matter how many times I unfollow them they’re right back on my home page. -Slower than old version *Update* turns out there are live activities, just kinda hidden..Hammerhand.Version: 16.3.2

Best for highlightsBest app to watch highlights on. Have to wait for complete game highlights, otherwise the snippets that they post throughout the game are in no particular order, makes absolutely no sense. You cannot select the first video and watch in sequential order, the first and last video could both be from the end of the game. Kind of ruins the experience for those who can’t afford to pay to stream games. EDIT: this app does not work well. Everything freezes, replays to radio. They own the rights to any game out of market - means I cannot listen to a mariners game in Virginia without reconnecting to the stream at least 35 times per game. If it were free I wouldn’t be complaining but paying for something that doesn’t work, just because they own a monopoly doesn’t sit well with me. This app feels like it was put together by someone that doesn’t watch sports and has no general idea of user experience. Latest update makes it hard to find anything. Very disappointing. Very close to paying more money for radio stream elsewhere..MlbstreamerVersion: 16.3.0

RidiculousFor a sport that is bleeding fans quicker than any other you would think they could make an app functional for people who are obviously using their phones more than ever. I’m a subscriber and for this entire season I have a 50/50 chance of watching a replay, game or highlights. So what’s the point of having/paying for this app? There isn’t one because I can find the scores anywhere else and that’s basically all I have access to. I’ll be waiting for the response of the developer which I’m surely will start with “sorry to hear”. MLB is so clueless as to what people need/want, it is laughable. Good luck watching replays with this joke of a google cloud thing they have going on. It’s also so cool that when the replays work I get to watch a commercial. I pay for the season and I still have to watch commercials? This is an incredible failure on the part of mlb. They don’t have any clue which is why your numbers will continue to drop as you have just lost me as a customer as well. Good luck getting back the average fan because you have no idea how to do it..Ydarb ffejVersion: 16.2.1

Radio is brokenI've been a subscriber for a while now and listen to games frequently. In the last couple weeks, they’ve updated something with the radio function of the app that causes it to lag way behind the action of the game. I know latency exists in the internet, but I'm talking 2-3 batters behind the game on TV. It's very frustrating to be so far behind the action and it never used to be like this until a few weeks ago. Please fix it! Update for 2023: this is still a problem! Was working fine during spring training and I thought it was fixed. Regular season starts and it’s right back to a horribly delayed radio feed. FIX IT! Update for June 2023 - I’ve submitted this review a few times. I’ve put in customer service complaints over and over. Not only does MLB refuse to help, they refuse to admit it’s a problem. So to add another complaint - every commercial break is the same three very VERY annoying ads superimposed over the broadcast feed. Three ads, twice an inning, nine innings, every day. It’s unlistenable..Matt cogginsVersion: 16.7.0

MLB Audio gets worse and worse With every “update” to the appYour agreement with Audacy went live in June 2022. Every time you “update” the MLB app, it gets worse and worse. It was bad enough that: -The commercials cut off the end of the inning and the start of the next one just so Audacy can fit more commercials in. (And at the worst times, The commercials run until there are 2 outs in the next half inning -That the audio is WAY behind the Game Center -That the audio skips ahead or jumps back 30 seconds before just cutting out completely, forcing one to restart the app. NOW, with the latest update: -If I happen not to be able to listen to the start of a game or I want to jump around to different games, I first have to listen to a commercial even if the game is in the middle of a half inning. And the commercial is always that AWFUL bird dog commercial or that 5 Hour energy commercial. Why must I listen to an ad before I can hear game action when I am PAYING for this service -And as an added bonus, sometimes you will only let the Spanish language option play while the English broadcast just says “buffering” Did I mention how TIRED I am of hearing the Bird Dog commercial EVERY half inning?????? This is totally unacceptable and even worse, all you do when I use the “contact us” form is respond with a cut and paste form response about valuing feedback. If that were true, you’d fix the issues. It is clear you don’t value feedback AT ALL.LifeLongAstrosFanVersion: 16.6.0

This app was incredible… now it’s a disgrace and a sham.I’ve had the MLB app since it was known as AtBat and have paid for a subscription since then… I have contemplated getting rid of the app and subscription for several years now, and I can finally say I’m going to bite the bullet and quit it. There is literally nothing on the app that you can’t do for free elsewhere now. What pushes me over the edge is the radio and video playback (not to mention the countless other bugs/issues in). The fact that with the subscription MLB only shows us the scoring videos without ads is a COMPLETE SHAM. We used to be able to watch every game video without ads… now you have to watch more even though you pay money??? Mega disappointment. And perhaps to put the cherry on top… the radio playback is a complete disaster. Since MLB switched to Audacy last year it’s never been the same. The quality and playback are nonexistent. Why try to listen here when you can listen on literally so many other apps?? I had hope that this year they would make necessary changes and come up with solutions to the apps many persistent issues. But obviously this is not the case. If I could get my money back for the subscription, I would delete it right now. This app used to be absolutely indispensable to baseball fans. Now it’s broken and not worth having it on your phone… the phrase “if it ain’t broke, don’t fix it” comes to mind over this mess..SamdrewwVersion: 16.2.2

Annoying CarPlay issuesEvery time I launch the MLB app through CarPlay, I am asked to log in. I then have to take my phone out and log in to the app. Only at that point, I can access the day’s schedule and listen to the various games. This behavior is worse than it used to be. It defeats the entire purpose of hands free driving. Other than the above, I love the app when it’s just the smartphone experience. At the time of my original view, I gave it a rating of 3 out of 5 stars because I found the app to be very reliable outside of my CarPlay issues. However, since that time I have noticed no change in the described behavior nor has anyone reached out to try and troubleshoot the problem. The answer to my troubleshooting efforts is: “Yes, I have rebooted the phone and stopped other apps from running and yet the behavior doesn’t change. That is every time I launch the MLB app from the CarPlay interface, it tells me I need a subscription. I then have to launch the app from my phone and tell it to launch my current subscription before I can get a list of the day’s games.“ This does not make for a pleasant experience. Frankly, I find the hoop jumping behavior to be “ridiculous”. As such, I have revised my rating down to a single star. Maybe this will get someone’s attention. Perhaps, it will even prompt MLB (and/or possibly Apple) into finding a solution to the issue. MLB and Apple need to work on solving.GracefacesoccerVersion: 16.5.0

Keeps Getting WorseThis app used to be such a great app. I remember the original At Bat app back on the first generation iPad. It was an amazing app, great video, all the news stories loaded instantly, game day was attractive with all information easy to see and find as you followed along with the action. For many years this app worked great, but then they began to make it more like a glorified website in an app framework, and the decline began. This year it’s truly a terrible app. You might as well just visit their website. The app is slow, the video is hard to find and audio is always muted, news stories load slowly like a webpage, game day is extremely limited in what information you can see at the same time, and Live Activities is crippled on iPhone 14 Pro. I really can’t say enough about how bad this app has become, and it seems like many other reviewers have the same feedback. Please roll it back to what it was in 2015, and we’ll all be much happier baseball fans..Robb SkyVersion: 16.2.2

The app keeps making me log outThe app keeps making me log out on my iPad and now I cannot log back in. I’ve paid for this app for several years and enjoyed it but now, it is horrible. Besides logging me out constantly, I do not like the layout. It takes several more clicks now to get to the screen for viewing all the scores…and if I want to watch, it takes you to another screen to choose the team again. It appears that someone “upgraded the layout” who does not understand what fans want. UPDATE: I still cannot log in on my iPad to watch games. I can see them on my iPhone. This is horrible. I paid too much money to be able to watch games on my iPad and it keeps coming up with an error when it asks me to log in. Horrible app and layout this year. I don’t plan to buy it next year and would like my money back if you cannot fix the app for this year. Each year seeems to have gotten worse..Russ LVersion: 16.2.2

You only get to watch about half of your teams games. NOT WORTH PAYING FORIf I was paying extra every month to be able to watch every single baseball game, then there may be some justification for this subscription. But I’m not. The reality is that between blackouts and other networks purchasing games from MLB, you truthfully need this subscription, an Apple TV subscription, and a VPN to even come close to being able to watch all of your teams games. So, if you truly want the ability to watch all baseball games, be ready to pay far more than what the subscription cost. Even then expect it to be considerably difficult to watch a number of games throughout the year. Why am I paying for a major league baseball product that does not even have access to all major league baseball games…do you not have rights to your own media or is this truly just a greed game?.More annoying than it’s worthVersion: 16.6.0

MLB has an outdated business model, and I’m disappointedThe app often fails… then you have to reload it particularly when you switch games. Also, the MLB blackouts restrictions are ridiculous. In a modern age MLB needs understand if you don’t let the fans watch games they’re gonna do something else and not support MLB. It’s crazy to think that when you buy the app you cannot watch local games that for me are over a two hours drive away. This follows an outdated business model. Currently, the most advantageous business model follows the theory of the “long tail”. The most profitable value is getting it to an audience of millions rather than a few hundred thousand fans. Also, I know when I watch games, I feel more of the urgency to go to games. I believe I’ve heard the MLB argument that they don’t allow streaming of local games in order to persuade fans to go to more games. I believe the opposite is true. That sounds watch games and they will go see more games. And also to consider revenue they’re losing between innings by just having static screens for the most part. Recently, they started putting some MLB commercials in there however, that dead space is a prime opportunity for profit via selling commercials..ChadchillaVersion: 16.4.0

40 + year fan of Astros & MLBMLB has truly disgusted every baseball fan I know including me to the point of we’re done with MLB. I’ve been an Astros fan for over 40 years and an MLB fan as well. I’ve been to more Astros games in the dome then I can count while living in Houston. I live in Ft Worth Texas and have for 20 years yet I can’t even pay an annual fee to watch the Astros or Rangers games on TV. They have blocked games of the Astros from us and the Texas Rangers as well. I’m 66 yrs and disabled so I can’t go to a game in Houston or Arlington TX. MLB why have you abandoned us? Unless things change for the good of your fans we’re done with MLB. In the 90’s I lived in LA and went to the Dodgers games and watched them on TV with friends and family. Now they can’t get California games. I hope all fans boycott MLB until you let us watch our preferred teams. We’ll pay to watch them on TV. So for now good writtens..Matts 2005 ScooterVersion: 16.7.0

Notifications broke with app update; customer service didn’t workI’ve been using the app for years and it worked fine. I had notifications setup to get alerts when games ended for my favorite team. However, after a recent app update I started getting tons of extra notifications (player news, trades, tons of highlights) that I didn’t sign up for. I re-verified in the app that I had only signed up for end of game notifications but something I had broken after an app update. I contacted customer service but just got back a boiler plate response telling me how to setup notifications, banners, etc. It didn’t acknowledge that I had already done that and was contacting them because the app was sending excessive notifications that should have been turned off. Hopefully they can fix the problem in a future app update….Ryan13105Version: 16.3.3

MLB, get it togetherI only used this app to accept tickets to a game. So glitchy, freezes all the time, tickets appear, disappear, and reappear. No matter how many times I verified my email, the app still said it couldn’t find my tickets. Thankfully after 2 hours of frustration, googling, and searching for my tickets, I was able to access them. However, the whole time the app was freezing the entire time. It’s like an app from 2012. Just horrible. Customer service blows, only open 12-9pm EST. So what about people on the west coast? MLB, for the amount of money you guys rank in every year, you could at least do the bare minimum make sure your supporters can access their tickets, go to the games, and spend money. How is it possible that an organization this large has such a horrible ticketing platform. Get it together, please. 0/10..AnnoyeddddasfVersion: 16.6.0

Cluttered and confusing UIThis app is a mess. I could live with the poor UI/UX but I was compelled to leave a review when I wasn’t able to watch on my iPhone without the scores at the top or the box score at the bottom when in landscape mode leaving me with very little screen left for the only thing I actually want to see: the game itself. I somehow made the scoreboard at the top and the box score on the bottom disappear but then the boxscore randomly started to display on top of the game, completely obscuring the entire game feed. I have no idea why this needs to be so complicated. I just want to click on a button to view the game. This app is trying to do too much all at once and doesn’t do any of it even passably well at this point. 1 of 5 seems generous for an app I’m about to delete so it can’t continue to frustrate and disappoint..Rubberchicken12Version: 16.4.0

Worst design change of all timeThis app used to be the best app in sports. That was until this season, when the designers thought to add a creative “home page” set to your favorite team. I can’t imagine anybody with a degree in design would’ve ever signed off in it. It has made it three times harder to navigate to the real home page. If you want to check a specific team’s calendar (let’s say you’re about to visit a random city and want to check if their team is in town) you now have double or triple the number of clicks to get there. It baffles me how stupid this edit is. I pray that the app designers will wake up and realize that change is ok, but increased complexity is design suicide. Please, for the love of god, make the page that lives behind the home page the starting page again. Nothing is gained from this new page..RicceybbobeyVersion: 16.3.2

Audio issueI would rate it 5 stars if it would work like it did 2 years ago. I like listening to games but they are not live. I look at my fantasy baseball app while I’m listening to games. The audio is 1 to 2 min behind live. I have tested it with multiple radio stations with the same result. Audio is always way behind. It was not like this 2 years ago. Please fix this issue. It’s a great app if you are a baseball fan. But it has not changed for the better in my opinion. I just updated to the newest version and the audio is still on behind. You can’t sync up to the tv. It’s annoying when you constantly see spoilers. The audio is usually 1 batter behind if you are looking at the scores with the box score in the mlb app. Please fix this issue..Km357175Version: 16.2.0

It's OKThe ads are crazy, hard to watch the highlights from other games or news items. Often I will get a notice of something but then can't find it in the news feed. Sometimes I can only get the ad to play and not the highlight. But the notifications are handy, game day is awesome, but is just like what is free on the website. Getting to listen to the audio feed is nice. Sometimes the delay is a bit much, but is still helpful. It is still way better than the NBA app for sure. Update - the changes for 2023 are pretty awful in my opinion. Most of the game stats are more difficult to read/understand, the live view is not great, you can only see the most recent pitch and the score at the same time, just in general a poor update.TonyhilliardVersion: 16.3.3

Piece of Streaming GarbageIt is absolutely shameful how terrible this app is. Whoever is in charge of making decisions for the direction of Major League Baseball technology and television should not only be fired, but maybe jailed for criminal negligence. Thankfully, i now can watch commercials during foul balls and mound visits. Unfortunately, i probably will have had to reset the app, erase it and re-download it, or reenter passwords multiple times through the whole process. I don't think baseball has any right to it's label of America's Pastime when it puts out garbage like this. Get it together, please. 2023 addendum: so far I have to close out the app and restart it every commercial break. PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE MLB FIX THIS GARBAGE IT SHOULD NOT BE THIS HARD TO WATCH GAMES. ALSO GET RID OF BLACKOUTS. C'MON, DON'T YOU WANT PEOPLE TO WATCH YOUR GAMES? ISN'T THAT A POSITIVE OUTCOME?? PAY FOR THE BANDWIDTH. THEO? ARE YOU AWARE THIS IS THIS BAD??.RooftophowlVersion: 16.2.0

Keeps getting worseThis app used to be great. The video highlights were right in the app, automatically played sound, and the highlight videos were good quality. Nowadays the video highlights take you to some film room that is cluttered with filters, descriptions, and other non-video content. The videos always start muted (I’m there to watch a video, why would I want it muted?), and the quality of the videos has gone down. They’re short, include less of what actually happens, and they give the impression that the video is a discarded afterthought. I can’t find the game recap or condensed game videos anymore. The new “Home Screen” is annoying and just gets in the way. I just want to see news of my favorite team, and it’s a chore to get to that page. Everything about this app has gotten worse..Bsf6246Version: 16.2.0

MLB Major-league baseball appI have subscribed for over six years and only this year have I had a problem with your ads cutting into the baseball summary at the end of each inning or half inning. While the announcer is summarizing runs hits errors etc. the ad comes in and cut him off. I realize that baseball is a business and it’s all about making money; however, people who stream a baseball game are avid fans and the summary of the game is one way for them to monitor what’s likely to happen in the next inning. This occurs for both the Oakland A’s stream and the San Francisco Giants stream. I have not listen to other games but will do so. There was no reason for me to pay an annual fee if I don’t get the entire report of the game I know you can fix it, please do so Joanne Brown.GusbarksVersion: 16.3.1

Many bugs w/advertising, AppleTVI watch on many platforms (iPhone, iPad, desktop, app on Smart TV & AppleTV). No complains about the desktop. Everything is easy to navigate, easy to fast forward, rewind, pause, turn off spoilers, etc. But everything else is pretty bad especially watching via AppleTV & iPad. These two devices freeze every single time there is a commercial break. The ads never play. Instead the circular icon-thing just spins & spins. I need to exit the game, renter the game, “start from the beginning” since “resume” will bring me back to the spinning icon, and then try to fast forward to where I was. It’s infuriating. Also, fast forwarding is not easy at all. I like how you can see the inning in the scroll bar. But it’s very difficult to get to where you want to go. I’m lucky if I find within 5-10 minutes of my desired time/inning. I believe last year there was more of a 9 inning baseball box to use to jump to specific innings. That is no longer offered. Watching on a SmartTV is better. But the AppleTV is where I want to watch the most. Please fix these bugs and make it easier to navigate..Col ForbinsVersion: 16.2.1

Huge problems with navigationI watch MLB on Apple TV, and as far as I can tell, there is no way to jump ahead or rewind in small degrees. I can only scroll through by 1/2 inning increments, and even then, if i skip the pregame, it jumps half way through the Top 1st. I can't rewind unless i want to go back a whole 10-20 minutes at a time. But that's only on Apple TV, i can navigate much more precisely on my iPhone or iPad. Need this navigable ability on Apple TV. Sometimes MLB has trouble loading even when my internet is strong. and twice in 20 games the app has crashed and i had to start over. But other than those complaints, I like the functionality. But that impoosible-to-navigate on Apple TV is not a small problem, please fix it!.Mungo SladeVersion: 16.2.0

Awful Apple Watch UpdateStop refreshing every 10 seconds and allow me to click into a game I actually care about.CuperdonVersion: 16.7.0

Apple TV???I pay for MLB (quite a bit of money for the whole season) and now I can’t even watch all the games because all of a sudden, I need Apple TV+ to watch? Since when? And why? This is ridiculous.ElsenhammerVersion: 16.7.0

Blackouts!Can’t watch Blue Jays games. Blacked out always..Rje1969Version: 16.7.0

Fail.I was soooo hyped that I was gonna get access to awesome MLB content. Turns out 95% of what I wanted to watch was blacked out. I loved paying close to 300$ for frustration, frustration and more frustration! No access to Jay's games. Sportsnet is the only solution..AlCapone514Version: 16.6.0

CrashingConstantly crashes while trying to watch the. Paying for the Red Sox games, terrible customer support.N.icholsVersion: 16.6.0

Apple Watch Update is way worseYou guys ruined the Apple Watch app. You can’t click on a single game to open it up to keep refreshing that single game now every time it updates it scrolls to the top of the scores list. Very annoying scrolling down every 10 seconds when the old way of opening a new page worked great..AngusamaniaVersion: 16.6.0

Games only play in SpanishI can only watch games in Spanish. The English language audio won’t play. I have been asking tech support for help for weeks but they keep asking me the same questions over and over. This is not being addressed. Terrible customer service..YUL/LAXVersion: 16.6.0

Can’t log inI set up an account and tried to log on unsuccessfully. Very frustrating. I wanted information about purchasing a month to watch the Blue Jays..AN KuituVersion: 16.6.0

A couple of problemsOverall I like the app, unfortunately, the last couple of years I have had many times where the tv feed is in Spanish when I click on a game. This didn’t happen the first few years I had it. Another recent problem is the app quitting while I am using it. It just happened now..Dan00017Version: 16.6.0

MLB does not care about it’s fansI recently purchased mlb.tv single team pass to watch the Toronto Blue Jays. I travel throughout the States for my work. My Canadian provider won’t let me watch games while down here. Watched last night’s game in Fremont IN but tonight in Davenport IA the game is apparently under a blackout. Really.. I’m paying my provider in Canada and MLB in the states but that’s apparently not enough for them. Disgusting! One guy trying to follow one team . Come on MLB what’s the hard part? P.S… Tried to use “unhappy fan” for a nickname on the review but guess what…. It’s already taken… go figure.Canfan234Version: 16.5.0

Blue jaysEvery time I want to watch a blue jays game I can never get it. Very disappointed..HoneytdearVersion: 16.4.0

No Blue Jays! What the H…No Blue Jays! What the H….Love it…..notVersion: 16.5.0

Not worth the moneyEvery time I go to watch a Jays game is it “not available” for my area..Logo05kavVersion: 16.5.0

Nesn SpanishNesn is in Spanish.DingdongbillyVersion: 16.5.0

Impossible d’ecouter un matchImpossible d’ecouter le match des blue jays sur l’application mobile.Charlo???666Version: 16.4.0

Video player is terribleJust came here to say that video player needs to be fixed. Doesn’t even have a play button, can’t rewind/fast forward..Dru26622Version: 16.3.4

This sucksThe new format is not good. I don’t care about mlb. I care about the blue jays and want to see highlights easier like the old format would allow..F*ck the yankeesVersion: 16.3.2

Not happyNo refund!!! its a rip off!! dont subscribe!! they will charge you without any asking or confirmation!! delete the apps!!.IfotoguyVersion: 16.3.2

Block games in your areaBrutal, MLB blocks the game in your viewing area so you must subscribe to the app. Its not all about the $ MLB… I’m deleting the app now. Very disappointing..Deleted MLB AppVersion: 16.3.2

Cannot access Box score unless open Gameday.Poor way to bury the box score during live games. Terrible..Keithsal67Version: 16.3.2

CanadianVery limit access for Canadians..JaysFNVersion: 16.3.1

SitesTrop compliqué, on s’y perd..Rusty StaubVersion: 16.3.1

Repetitive Add are InexcusableDoes anyone at MLB use their own product? The inserted ads are extremely obnoxious. Setting aside the issue of inserted ads in a PAID service, hearing the SAME ads every half inning over and over is one of the worst experiences imaginable. Is someone actively trying to sabotage the experience of listening to baseball on the radio? Just stop overlaying content over the local radio broadcasts. I’ll take the in market ads over this garbage experience..ReflectionrVersion: 16.3.1

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