Mr. Cooper Customer Service

Mr. Cooper Positive Reviews

The best customer service I’ve ever had!!!!I went through a REALLY hard year in 2023 and the process going through making my mortgage payments was a level 20 out of 10, but the employees working for this company genuinely care for people. I’ve been in tears many times out of relief and happiness with their help. Recently my mortgage insurance dropped me… 3 years in a row due to the fire zone and going through covered CA for it has been a complete NIGHTMARE!!!!! Mr cooper employees have been so gracious and helpful once again. I hope they NEVER sell my loan to another company, I don’t ever want to deal with anyone else. I will always be going through Mr Cooper from now on with every loan or refinance!!!!.Jordan L CAVersion: 8.7.0

One of the bestI’ve had multiple loan companies on my house loan and none of them compare to Mr. Cooper in general let alone this APP. I’d prefer to manually pay my payments each month just in case I don’t have enough saved up. I can literally just swipe my finger and can make a payment anytime I want for free. My other company made me make payments over the phone through an automated system which would take close to ten minutes per call. This APP also has a FAQ about your loan and anything you really need. I hope that my loan will stay with this company for the rest of its duration. Couldn’t be happier.BHOD55Version: 2.3.8

Never write reviews but this was worth itI never write reviews but after buying my home through a small mortgage company, who then sold it off to Mr. Cooper, I was delighted to discover how easy the app is to use. My car payments are a nightmare to pay and make it next to impossible to check the remaining balance. Mr. Cooper makes it easy to track and schedule my payments, check my equity, pay additional principal, and breaks down interest charges vs principal charges so I can see the effect of additional payments. I truly hope they continue to service my loan..Willblake13Version: 6.0.0

App Used to be Useful and Served Its PurposeThe app used to be a good tool to make payments on my cell phone. Recently the app will not open one of my loans. It continues to give me an error, message time out, and check it out later. Also, the app has stopped responding to a ID and password saved app to easily integrate the information for sign in. I have worked with the technical support at Mr. Cooper who informed me that they are going to create a ticket to repair this error. hopefully these issues this will get corrected soon..SdboweVersion: 8.4.0

Clean interface & Easy to UseI’m new to all of this, but Mr. Cooper acquired my loan before I made my first payment which did cause a little bit of confusion in the numbers later but we figured that out. For those that are new to purchasing a home this app works very well and helps you to understand everything very well. The customer service is actually really good also, whenever you have questions. Very clean setup for an app and not all over the place..Andrej FoxVersion: 8.7.0

App is okayVery frustrating- there seems to be no way to contact actual app support. Every link or help form directs you to Mr Cooper’s loan servicing, nothing for using the app itself. So, I am posting my app complaint here. Whenever I try to download a statement onto my iPhone using ‘Save to Files,’ the app opens a window listing my folders. The background of this window is white. The upper right corner says ‘Save,’ and the upper left corner says ‘Cancel.’ However both of those words are written in WHITE font, the exact same color as the window background. It’s impossible to tell the words are even there. Plz fix this..VelcroPVersion: 8.3.0

IPhone format only???In this day and age, why is this app, which they push when logging into the website on an iPad, only in iPhone format? If they don’t want to support the app on the iPad in native format, then don’t push the app at the top of the website. It’s not that complicated to add universal support to a mobile app in Xcode. A few switches in the configuration and some updated graphic resources…. done. Haven’t used the app much at all, so otherwise can’t comment. But I’ve used Mr Cooper (Nationstar) for nearly a decade and can only state that I’ve never had issues with them and I’ve used AutoPay most of that time..ChezDudeVersion: 7.7.0

Love this app!When I got a letter from my former mortgage company that my loan was sold to another company, I was worried. When I found out that I’d be entrusting my biggest investment to some company called Mr Cooper, I was taken aback by its name! My fears were not necessary at all. This app is so easy to use and very intuitive. It’s so easy to make a payment, find out my house’s market value, the amount of equity I have and the amount I could use if I wanted an equity loan all in a matter of seconds. It’s fast and easy—what else could anyone want?.StylistJennVersion: 5.0.0

Real PeopleI've been using this company for a few months now and I'm super happy that they bought my mortgage! Their app is easy to use their customer service has been great and they really do keep up with you and try to help you as much as possible when it comes to questions and answers.KristyLeeLaneVersion: 8.7.0

Good CompanyFor an internet mortgage company, you guys have it together. Your website is easy to use and efficient, your data is frequently updated, and scheduling payments is a breeze. My problem has been with making Principal Only payments on my mortgage, which I do randomly and fairly regularly. Every time, the website splits those payments into interest and mortgage, which is incorrect. I have to call you guys to straighten it out, which is easy enough, but a waste of my time. Please try and get that glitch fixed. Other than that, I like your company and would recommend it to others..Jeff HatzingerVersion: 2.3.4

Nice app, missing feature parity with webThis is a nicely polished app, and a huge step up from what my previous loan servicer used (nothing). Some callouts I want to make though. It’s very annoying that I cannot paste my account and routing number in the app. Instead you force me back to my desktop to copy and paste. Please support BASIC system functions. Additionally, an account as important as a mortgage should have some form of 2FA, preferably TOTP via some sort of authentication app or password manager. But at this point, I’d be happy with SMS because it’s better than nothing at all..Kanakaboy92Version: 7.8.0

ResponseI have had a mortgage payment made on time each & every month for over 20 years with Nationstar & then Mr Cooper and have not once had a reply to any of my questions.... unless they wanted me to borrow more money with high closing cost. Now I am 62 and cannot retire because of how much they were “looking out for me” by refinancing..... when all along it was not a good idea, after 30 years of payments, they still own “My Home”. Usually when someone contacts you, it is not for “your” benefit..2008Denali!Version: 7.5.0

Helpful App but recently lost a featureVery helpful app.. it used to tell you about how much you would save if you added additional principle. I love this feature as it was always a good reminder of the money you could possibly save paying early. A recent update has removed this unfortunately. Other than this the app is super useful. Very helpful in contacting support. Very helpful in making the payment..Bippy_bVersion: 7.0.0

Helped when no else would.I have to say as a Vet and a former homeless guy, the associates at Mr. Cooper really helped my and my family through some of the hardest times in my life. I thank God for their kindness and support. They could have kicked me to the curb but they let me pay back all I owe without be homeless in the process. Thank you everyone..Homeless guy.Version: 8.7.0

Irritating MisinformationI like many things about this app, but one feature drives me crazy. The home “snapshot” supposedly calculates the equity in my home by subtracting the loan balance from the fair market value. But the value number is about 40% too low, making it appear that my house is underwater, when I really have about $175,000 of equity. There is apparently no way to deactivate or hide this feature, which is worse than useless..SrfairesVersion: 6.0.4

Mr CooperI love this mortgage company. Every since I chose this company, things that were once confusing about payments, interest, refinancing, and other mortgage related issues, are now more easy understood under this company. I will always choose them and recommend them to anyone who wants a great mortgage company ..Rock fish kingVersion: 8.7.0

Awesome CompanyLove the convenience of having all the info at my fingertips-the app truly appeals to younger people who want to quickly pay for something, check how their escrow account is doing, and more all at the same time-all without call waiting. User friendly navigation for all ages and makes me feel in control of my finances..Claudia L. H.Version: 5.0.0

A moderately ok app for a very bad companyPayment submitted doesn’t give ANY indication which account it was paid from. App constantly asks if I thumbs down or thumbs up it… literally every time I go to the payments page. Idk if that’s because I only thumbs down it, but super annoying. On the plus side, they seemed to have fixed the Face ID so it actually works now instead of having to login every single time..AetoliaVersion: 8.7.0

Unable close statements(1) When I open a statement, the X in the upper left hand corner does not work. To continue in the app, I have to completely exit and start over. (2) It would be very useful if the screen would rotate when viewing statements. (3) Lastly, when I select to contact App support, I’m taken back to the Mr. Cooper app. Seems weird to me. iPhone 15 pro max using iOS version 17.4.1, using the most recent update of the Mr. Cooper app..SeaShell99zVersion: 8.1.0

Great app!This app is great. Very user friendly and contains loads of information about your loan and your house. You can make a payment with the app anytime you like which is amazing. My previous loan company made it difficult to make a principal-only payments which is ridiculous. Glad to have mortgage through Mr. Cooper..Joyous79Version: 6.1.0

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Mr. Cooper Negative Reviews

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