Rocket Money - Bills & Budgets Customer Service

Rocket Money - Bills & Budgets Positive Reviews

Missing Two ThingsI love this app, and it is VERY user friendly. I would recommend it to anyone who needs a reliable budgeting/bills app. There are two things that I think would set this app apart from other budgeting apps and really take it above and beyond: 1) Create your own category: The categories are great, but I would love if we could create and name our own categories, and then apply transaction rules to them just like every other category. I have some purchases that are odd-ball, and they kind of fit in one category and kind of work for another, but having my own that I can apply my expense cap to and work into my budget would make life so much easier. 2). Rollover budgeting: Oh how much better I would feel making a “bigger than my budget allows” purchase if I knew that I had THIS amount total I didn’t spend from my budget last month that can rollover to the next month and build and build and build. I know RocketMoney does a “Left for Savings” spot for income - expenses, but that doesn’t really me “you can take the remaining unused money from last month and use it for successive months.” Even if I do ultimately put that into savings, I would like to see a dedicated spot for a rollover budget..Justin MalardVersion: 6.21.2

They Figured It OutI have had an endless number of budget apps throughout my years and everytime I download one it is just missing something that would make it perfect. Rocket Money is the first app I’ve used that gets everything right. I can split purchases, make my own categories, share with my husband, ignore transactions, get spending reports, create a budget that shows my savings, and tracks my subscriptions. Not to mention their customer service is fantastic. They’re always quick to respond and happy to help. I paid for this app last year and ended up cancelling only because I was stressed and practically deleted everything on my phone. When I got back into the swing of things and started paying attention to our budget again, I immediately thought of Rocket Money. Seriously, the app makes my life so easy. I have used the lower my bill option and it worked great. I prefer to cancel subscriptions on my own but the fact that that’s an option is really fantastic. When I first downloaded the app last year I found like $50 a month going towards subscriptions I thought I’d canceled. Getting rid of those felt like a little pay raise. Thanks for getting it right Rocket Money..JulieandJaredVersion: 6.21.0

I’M NOT HAPPYI’ve signed up with true blue a few months ago. I have used to pay advance at least twice that I know of. This month, starting on March 20 roughly, I tried doing a pay advance for $200 just because I knew my son who is in college was going to need a couple extra things. I upgraded to gold, I upgraded to premium, I did everything I could and every time I would hit the button to get paid in advance it would decline me. I tried asking questions and it always said it takes about a day for a response either where I texted you at or in my email. I never, NEVER received one returned message. Now, I understand my account and money situation is not your guises problem. However I get on here this morning and it says if I want to use pay advance to upgrade to premium it was seven dollars. I hit the button, I hit pay in advance so it would put the $200 in my account. Any ideas of what happened? NOTHING!!! But since you guys don’t have a person to talk to to explain the situation it’s just an automated system I’ve now accrued three or four overdraft fees. I can’t thank you guys enough for helping me out with this situation. I would not let me repeat this I would not recommend you guys to anybody!.Bigred057Version: 5.0.26

Must have for running my householdExcellent app. I like having everything in one place. Nobody likes checking their grades to see if they failed and nobody likes checking their bank and credit card to see the damages. Previously, I’d check a couple accounts (after trying to remember all my passwords and usernames) and after the emotional exhaustion of getting over seeing the status of my accounts, would procrastinate checking the others. I’ve missed several bills and charges in the past because of this. But Rocket makes checking my accounts easy cause I can check them all in one place. Rocket shows all your balances, tells you when bills are coming up, gives history reports so you know if a bill has gotten messed up (like my internet has in the past and then I had it cut off) etc. I’ve started managing my cash flows far more efficiently and even started budgeting and saving because of the features they include that make this effortless. Must have app, don’t know how you could take care of all your bills and utilities, credit card, bank accounts, etc nowadays without a dashboard like App that lets you have an overview of all your financial activities.Saver SamVersion: 6.22.3

ImpressiveWas looking for a Mint replacement. Tried Monarch, Copilot, YNAB, Quicken Simplify, and Rocket. Simplify had an impressive feature set, but the design was really substandard - it was hard to parse the information presented, so it felt meaningless and not actionable. Rocket stood out for showing really helpful cuts of my financial data (biggest expenditures, most frequented businesses, income vs. spend, assets vs. liabilities, etc) but also did so in a beautiful, easy to read and understand way. The UI is near flawless - if any designers who worked on this product are reading this, I applaud you. I didn’t expect much from the bill negotiation feature, but tried it and to my surprise, they successfully shaved 30% off one of my subscriptions. The one downside seems to be that I’m seeing lots of duplicate transactions when I scroll back through some historical data the app imported. I spent a lot of time cleaning them up manually in order to have a decent approximation of my spend patterns over time. I hope this doesn’t begin to happen with the current data in a few months. Overall, very pleased with this app, and the web version is just as great. Highly recommend you give this a shot..MsteciukVersion: 6.23.3

Wonderful App and Support TeamI really love this app. It has a wide variety of features and it's incredibly easy to use. The free version is pretty good, but the premium version is amazing. When you subscribe they ask you to post what you think is fair; from $3 up to $12. I had been using the premium version for quite a while. I went in to unsubscribe because, and only because, I'm not able to work right now and I could no longer afford it. I had already went down to the $3 minimum for premium... When I continued to cancel the app asked me why. They gave me a free month of premium for leaving written feedback. Now, I'm not tech-savvy in the slightest and have a really difficult time with numbers. I was able to add all of my financial accounts into this app and see it all in one place. And it may seem like a silly thing to cry over for the average person... but having learning disabilities and being financially crushed by the pandemic made a free month of premium service overwhelming. I can't thank the people who created, run, and constantly work to improve this app enough. I fully intend to re-subscribe and pay the maximum $12 when I can afford to. Because that's what I think is fair..JinxtKitten98Version: 5.0.5

Worth it for me!At first I didn’t get the point of paying an extra $5/mo for a service that touts cutting your unnecessary subscriptions down, but this has already saved me more than I’ve paid for it! I just had an issue where an ex-leasing office tried to charge me again (when I shouldn’t have been since my lease was already over), & because I didn’t have the amount in my account it got returned by my bank. I’ve never had a return like that before, so I wasn’t aware I was going to be charged $30 for it, but Truebill notified me of it! I likely wouldn’t have even noticed it because I didn’t expect it, but because Truebill told me I was able to contact my bank to not only get that fee charge reversed, but stop payments in the future so the leasing office & my bank can’t keep charging me $30 every time it inevitably fails. In moments that I wonder if it’s worth it, something like this helps me know it is. Having notifications about my budgets (before I go over) really helps too, & reminds me to tighten my belt to make my $ last so I’m no longer living month to month. If you have the extra $5/mo to spend, I highly recommend it!.TattokVersion: 5.0.23

This is it, Rocket money Exceedingly outstanding app platform for all Crypto servicesIn this cryptocurrency trading, forex, or stocks trading differently, from blocking withdrawal to overcharging the trading fees or commissions. Either way, the loss can be permanent if you don't take a quick step to dispute the transaction and get restored. Whenever the chargeback process doesn't work with your bank, involving technology of Allbona Tech is the most viable option. The technology services focus on withdrawal of hidden denied assets and all other types of reclaims. There are various investment recovery companies, but you need to ensure that you hire a legitimate one. They must have extensive background in handling binary options scams. You need to share your financial account information with filing a complaint with globallspyc@ gmail , you should choose the more reputable and credible one of which is globallspyc as I have done too. Technology is one of the best right now with a very high recovery rate. They are also very swift in getting back your funds. So, you need not wait forever before getting back your funds. You can search them up on google to reach out to them..IBRAID🙊🥂✅Version: 6.23.3

Buggy and changed featuresI used to love this app and turned many of my friends onto it, but they made some changes this year to the budgeting feature that is exceedingly difficult to navigate. I like to set my budget at the start of each month as my monthly income fluctuates, and sometime I will even change the amounts in each budget if I’m overspending in one category but underspending in another. I have to click through several pages to even get to one budget category, whereas I used to be able to see it all at once. Then I when I open a budget, it shows me how I spent over the past 3 months but not at all how I’m spending so far this month - that takes another click! When I do finally reach the page I want in the budget category to see my current spending in it, it automatically takes me to the previous month’s spending instead of the current month. When I click the current month, it glitches and takes me back to the previous month. So frustrating. On top of that, I used to be able to include my PayPal Credit account amongst the accounts I can monitor, but all of a sudden I can no longer connect to it. Maybe that’s a Plaid issue, but that was the final straw. I’m going to look into other apps..IhearthennesseyVersion: 6.27.6

Like the App, Don’t Use Them to Cancel Your SubscriptionsEverything is great and useful, but If you Want to change a subscription, pick up the phone and do it yourself. If they save you $200 on the year “renegotiating” your bill, half of that is due to Rocket Money immediately (they do offer “payment plans” but the gist is, you pay for half of the savings they got you as NOWish as possible). Then those savings are only valid for one year and your subscription is going to go right back up. So instead of paying $50 a month for Sirius (for example) they got it down to $10 a month, an annual savings of $480! But you owe $240 to RM immediately. In a year, it goes back up. So I guess it’s nice for $10 instead of $50 a month but if you aren’t prepared to shell out $240 (and you’ve simultaneously asked them to renegotiate several subscriptions) you might be a bit screwed in the now. I’d of rather called and tried to renegotiate myself. AND if RM gives a kickback to the company they renegotiated with (speculating) then it’s even less about “saving you money.” When it was all said and done, that program is less useful than they make it seem. IMHO..TracyOrlandoVersion: 6.27.0

Your personal accountant/ money management appI love it, people say words cant describe certain emotions or things but this you can ! And heres why it tells you the details you need unlike banks just telling you info like this was spent there and have no idea what it was, was it gas? Groceries? This app explains it and puts it in statistics and organizes it for you and you can customize certain expenses. Helps you with savings with your monthly subscription for car insurance or wifi subscriptions and etc…, i have not yet tried it but i do once i have the time since it’s The end of the year. Anyway it is neat, user interface is friendly and easy to use and has an option to have an emergency savings plan?!?! What?!? Its Where technology will take small amounts of money and out it into a certain savings account and you can withdraw from it all you want unlike banks!! banks allow 3 withdrawals from saving accounts and them they charge 15-30$ per withdraw and that can be frustrating. where has this been all my life!!! Thank you rocket money for an app that will change lives and make day to day finances easier !.ZadynnnnnVersion: 6.10.2

VERY Easy for New Budgeters, & Hesitant PeopleAfter a friend suggested Truebill, I downloaded the app and set it up. I was hesitant that it would be like all of the other financial apps: complicated, not worth the time/effort, not user-friendly, etc. I was wrong! Like most people, budgeting is not my favorite activity, yet Truebill takes away all of the stressful aspects so that it makes it a breeze! There are other aspects to the app that I have yet to utilize, but by simply categorizing my purchases, tracking my income, and seeing where/how my money is spent, has been a huge eye-opener. I just signed up for premium so that I was able to add notes to my purchases, however I am so happy with the ease and accessibility of the app, that I know the other premium benefits will only add to my appreciation for Truebill. As someone who loves to be very efficient with my time, this app will do most of the work for you, so that when your dragging your feet to start budgeting (like I was), it takes away the scary feeling of facing data, tracking expenses, creating a budget, and looking at financial weaknesses. I cannot express enough how much Truebill helped me face my fear of handling my finances, because of its ease of use..Gk828Version: 4.2.4

Rocket Money Made Me A Better ManIf you’re 30+ years old and still struggling to either budget responsibly or feel motivated to improve your financial situation, I promise you that Rocket Money will incentivize you to build better and smarter habits. It was amazing to me how non-invasive signing up for such a dynamic, and full-spectrum, finance monitoring service actually was with Rocket Money. All I had to do was enter my checking, routing, and credit/debit card numbers. Then, it was made crystal clear to me where every dollar of my money was going each day, week, month, quarter, year, etc. They make keeping track of your finances as fun and easy as monitoring your farmed resources in an MMORPG video game. It’s min/maxing for gamers, but IRL with your actual money. This is a non-paid, honest to goodness, 5-star rave-review. Sign up online, download the app, fill out less than a handful of forms, and you’re well on your way to becoming a fiscally responsible adult, boyfriend, husband, or son still stuck at his parents’ house who wants to become financially independent. Download Rocket Money today, you won’t regret it. The customer service is phenomenal too..ArchAngel322Version: 6.22.5

Great for single momsAs a as a newly single mom, I can say that this app has helped me with my finances, I work two jobs to make ends meet and it’s easy to forget things, when you have a lot of other worries going on in your life. It provides an overview of your bills, spending habits, what’s coming in and out of your account, how much your spending on a specific item. Also how to save. I was able to lower my car insurance by $53 dollars, by a recommendation I got from Truebill, which to most may not seem like a lot but for me, it was a big deal I cried, I have no help financially, it’s just my son and I, of course I got emotional, since I knew I was able to have an extra 53 the following month. You can pay how ever much you want for the app, as low as $1 a month. I had so many subscriptions for apps I had no clue of, and they cancelled it for me, I didn’t have to take time out of my day to cancel it, which helps since I work 1st job 9am-6:00 drive home To go to my next job at 7pm- 1am I have no time to call and it gave me piece of mind knowing I can actually rely on an app. Thank you for whoever thought of creating Truebill..HazelSmizeTaniaVersion: 5.0.18

LIFE CHANGING!First and foremost I never or rarely ever write reviews but I was asked and I simply had to. This app is absolutely phenomenal and truly life changing the way it organizes my expenses my bills my subscriptions and allows me to see it all in one place, simply in-genious. Been waiting for something like this and it definitely beats setting up all my bills on my notes app and setting up reminders for when my bills are due. The ease and use of the app is awesome, and the fact that everything is specifically categorized and labeled properly helps so much and then it also gives you the option to set up your own categories. You can easily cancel any subscriptions you don’t want or use and they help with lowering bills and lastly you get a good look at your credit score as well in the app completely free. AND THE FACT THEY LET YOU CHOOSE THE AMOUNT TO PAY FOR USING THE APP IS AMAZING ! I Legit I have nothing but great things to say about this app it’s simply a GAME CHANGER!! Definitely earned its spot on my home screen of my phone and one of my most important apps right now with helping me organize my finances and life ! Thanks TrueBill!.RemyOllaVersion: 4.3.22

This app an an essentialI was skeptical at first- i thought there would be some usability issues or that it wouldn’t be worth paying for- or that it would be something that I would look at then realize I don’t need, BUT… This app is awesome. I have been so impressed with it. I had two bills lowered and I synced all my payment accounts to keep track of them easier. I get reminders for like each payment, and the app identifies all of your charges to trace them back to any unwanted subscriptions, and it is so easy to cancel them because Truebill will do it for you.. I’ve also had them cancel something for me which was super convenient. I use the smart savings feature which is also super beneficial- it just pulls micro deposits out where it’s able to, and it can be withdrawn if needed at any time. I have recommended this app to everyone. If you’re concerned with cost, you can choose how much to pay for the app. It is definitely worth trying at the very least. I’m absolutely blown away by this app and I hope they continue to find new ways to make personal financial management easier!.KraziecocoVersion: 5.0.7

Was very hesitant....and then it transformed our financial stress to understanding.I looked into using TrueBill a while ago and initially decided against it. Wasn’t sure how legit or helpful it would be. Months later I spent about 40+ hours making spread sheets, combing through every single expenditure between my husband and myself. It was grueling, agonizing, and my head was spinning constantly. I ended up losing those spreadsheets in a computer crash the same week I was supposed to do our taxes. I decided then and there that it was time to take off my comfy pants and change into my comfy-comfy pants, drink a bottle of wine, cry, buy something online, and download TrueBill. The only mistake I made was not using it in the first place, months back. It’s very user friendly, incredibly comprehensive, saves me an absurd amount of time, and best yet, has finally got me on track of understanding our expenses. I can’t believe everything is all in one place. Every single card, every account between myself and my hubby, every App that we’ve bought and forgot about, every subscription etc, our credit score.....its a no brainer! I could continue my praises but I’m hungry now.....LMurphy0929Version: 4.2.7

Wonderful all around budget/subscription/$$ saverI just started on Rocket yesterday and I am already thoroughly impressed. For starters they let you choose what amount you want to pay per month. Whatever you think is fair. It goes as low as $3/month. Second they offer so many money saving possibilities. Like telling me about a recent bank fee for $25 from an uncleared check. Rocket told me most banks will reimburse this and they even provide a script of what to say while calling the bank. I was refunded from my bank!! They have a budget planner that seems pretty good. I need to mess around a bit more with it. They track my income and spending. The only thing I would say could be a bit better is that I don’t see all of my subscriptions and I was hoping they would all be pulled up because Rocket uses my bank account info to find all of subs and spending habits. Overall it has been helpful. It is telling me places I can use for better car insurance. They even can request that my bills be lowered from places like my cable company. I will just need to pay Rocket 10% of my savings. I say this app is going to be helpful.Sipage92Version: 6.9.0

ServiceIm a fairly cheap person not going to lie and do not like spending any extra money, but im also a visual person. This app helps me visually see all my bills an I can see all my accounts to easily see whats going on and when money comes in or out. It also helps me budget everything and gives me new ways to save money. It has been helping a lot especially because Im fairly young and just started building up bills and want to stay organized, but still keep track of my money. Its an easy way to balance everything without writing it down or trying to memorize it, but you can also add in or adjust bills as you please. If you are interested in upgrading its only $4 a month right now which im considering as its very helpful. They do also have a free trail an you can use the app without having to put any money towards it. Overall i have recommended this app to friends and family and think its easy to use, connect and beneficial. The only thing on your end is you just have to commit checking it every once in awhile to maintain the benefits of this app..Alexandria heimanVersion: 6.21.2

Love it! (Detailed/more than I expected)I was truly skeptical at first because there was yet another budget app out I saw the advertisement MIKE-CONTRACTOR casually spoke on it so I thought I’d check it outAfter watching the features and benefits in the App Store hearing his satisfaction with it and the commercial I thought I’d give it a try right away I was truly surprised at how the details or set up just how the system was set up an general I have been using the Mint app but since they upgraded it just didn’t feel right and a lot was missing I am pleasantly surprised with Truebill it has so much information I love the platform how is broken down the subscriptions area I just love everything about it I’m like wow the way they put it together and monitor everything it’s just wonderful makes it so much easier to budget I signed up as a premium customer right away I just knew I was in the right place I’m getting the field for everything now and getting all my finances and subscriptions together so I can personalize everything but I am looking forward to it paying off and really helping me.Geminiqt76Version: 5.0.20

Simple and easy for my lifeMy life is stressful as it is. And money can definitely take over majority of that feeling. It seems every time I look in my account I have no money for my life style, because I have unknown subscriptions, bills and payment plans to pay for that come out of nowhere. I feel like I don’t even have enough money to put toward my future plans too like buy a car or get a new phone, save for a house etc. I was terrible with my money choices and even worse when it comes to remembering how much money I had to pay for my subscriptions and extra reoccurring transactions. but now with rocket money, after being with them for a few months now I feel so organized! I just simply sign in, check my balance and I feel like I don’t even need to do anything! Not only can I keep track of my subscriptions and future payment plans, it tells me when my next payment is due. Which gives me plenty of time to set some money to the side for rainy day or my favorite, treat myself. It’s just perfect for my busy lifestyle. So far no complaints here!.SigsykVersion: 6.13.1

No Apple Card SupportI was looking for an alternate application to Mint, which I thoroughly appreciate and enjoy, but at the time, it didn’t offer support for a few of my cards, including my Apple Card. So I was on the search for something that would. Enter Truebill. Although I prefer the interface over that of Mint’s, Truebill still doesn’t offer support for the Apple Card, only manual statements. Now Mint does, so I’m back with Mint. And you can’t beat the fact that Mint is free with all that it offers. I think the reason I give four stars is because it’s not really an above and beyond kind of app. When you have a competitor such as Mint, it’s critical to offer what they offer and then some, especially if there’s going to be a subscription attached to it. If they offered more features and support for the Apple Card, I would definitely use this app over Mint. It has a cleaner user experience and I love the simplistic, elegant look of the interface. I most note that I do realize that their lack of Apple Card support may not be their fault. But I hope this is something they can fix expeditiously..Ajlc11Version: 5.0.29

Rocket moneyThis app is great for ppl who’s trying to get their finances in order or if you’re trying to keep track of your finances of where your money is going or if you’re trying to make a huge purchase I recommend this app because it goes back years and you are able to see where you made a mistake with spending money you didn’t know you had this app has been amazing I’ve been able to keep track of my savings my spending my bills my extra money as well as the days I get paid or have extra money coming in. This app even track your credit score for you as well I mean think about it this is a life tracking finance app I pretty sure when you’re done with this app you’ll be on a budget plan so good that you’re not gonna even notice that you’re budgeting and you’re be-able to buy a house condo or the car that you want this app is amazing make sure you link your acct so it can show you what goes in and what goes out this app have change my life tremendously and I don’t even leave reviews but Chile get into it real quick.Royalty BeaVersion: 6.11.2

So far 👍🏻👍🏻👍🏻👍🏻👍🏻I only just got it but 1) it’s the easiest to use for these apps I’ve ever tried and 2) it’s the most *inuitive* of these apps I’ve ever tried, meaning that the app itself is intuitive…it correctly understands my accounts and my purchases, in a way that just always seems is ahead of me needing to instruct it how to interpret my expenses, bills, etc. it has a really clean, friendly, and welcome design that puts my current month’s spending on a line graph as it heads toward my budget. This is SO clear and well placed in the app so that I don’t need to seek it out. This is EXACTLY the thing anyone wants when it comes to a budgeting app; finally an app that could do it cleanly and make it be the first thing I see when I open it up. Not to mention all of the other features u haven’t even explored yet, i.e. their savings tools, categorizing expenses and marking them as deductibles, eliminating unwanted subscriptions. Heck, they gave me a credit report too? I’ve never had an app be able to do that before. Best app for budgeting and tracking expenses..JayoheedeeVersion: 5.0.10

This helps keeping me on tract!I kept seeing the commercial and finally downloaded the app! After looking around it has a good dashboard to keep me on top of everything! We just bought a house and I felt like I was hemorrhaging money! It was getting kind of scary. But they started moving money from my saving to a saving account in small increments and it was like finding money from the tooth fairy! I am getting ready for retirement and this has been the smartest thing I could have engaged in lowering cost and paying off bills. I won’t even have a car loan, and my house will be almost paid off by the time we stop working. If you need to learn how banking works and budgets do work and you won’t feel deprived at all. Remember this Money gets more expensive the worse your credit is! And maybe you want to get that spiffy car that will impress the friends and family! Think of how impressed they will be when you can get 4% interest loan or lower! This where you go to accomplish these goals or learn what your goals should be!.Deadeye180Version: 6.24.0

Hands down BESTBill tracker available. Bar none. I’m taking control of my finances and actually paying down the debt now that I can accurately see and establish a budget with what’s realistically coming in and going out of my account. It’s so easy to get overwhelmed and think you’re just not bringing in enough money. For most of us that’s not actually true. This app will demystify your spending and help you turn a corner in your financial journey. Just use their easy hookup process to link your bank and credit cards. Some loans may be on there but mine isn’t yet. The app then does all the tedious work of actually tracking your spending for you automatically and spits out all the data in easy to understand graphs/charts. You can also easily see upcoming bills in a cool calendar view that shows EXACTLY which and how many bills you have before payday. Very very useful for those of us with hella subscriptions and a few credit cards. Literally could go on about this app forever. Experience it for yourself. Never going back 🙌.RaeznbrannVersion: 5.0.22

Love it!I don’t usually write reviews, but I wanna give credit where credit is due. This app is honestly extremely user friendly. I love that I can exclude certain purchases from my budget (eg. if my brother sends me money to buy something for him, I can hide that from the spendings because it’s not part of my usual budget). I LOVE that they say you can pay them what you feel they deserve! (Min of $3/mo and above I think??). Another thing: this app has helped me build my savings!!!!! This is most important part and why I am writing this review!! I always thought for savings it had to be a huge chunk of money going in at once to make a difference but even $50-75/week is hardly noticeable on your bank statement (honestly money you’d probably spend on dumb stuff and/or fast food anyway), yet it packs such a punch on building it up. It’s so easy. I don’t have to think about it. It just gets taken out of my account, put into a secure place, and I can take it back out whenever I choose. I love this app. Sorry for the lengthy review, but honestly this is the most useful app on my phone 🤷‍♀️👍👍.Andrea2789Version: 4.1.0

Caught a fraudster my bank missed!Every month I have a small payment for cloud storage. This month, as usual my storage went through but the same day another payment SEVEN times my normal payment went through. I noticed it immediately and called my bank. There wasn’t any information such as a phone number associated with it and even they were perplexed but said they’d send a form to fill out. My daughter suggested I try Truebill to see if there was any other information. When I added Truebill a phone number popped up with the charge. Googling the disconnected phone number I found a confirmed fraudulent account with many of the same charges like mine so I sent to my bank. The charge was eventually reversed and I had my money back. I never thought I would need an app like Truebill but it’s much more than just keeping track of what you spend or how much you save. And I hope more people try it out to see for themselves how easy it is to use and how beneficial it is for so many areas of life. Thank you, Truebill!!!.The5fivensVersion: 5.0.16

It's aightI was mostly wanting to use this app to cancel subscriptions I forgot about. They make it seem so easy in the ads, like it's just 'one button.' No, it's a lot of buttons. You have to give your login and password for the account subscription you want to cancel. If I knew my login info then I could just cancel it myself? If I can't cancel it myself because I can't access the account or their service's business model doesn't allow for it, I just contact my bank and have them block the up-coming charges. Banks provide this service completely free of charge! This app's 'hassle-free cancellation' feature is click-bait. If I'm going to go through the process of resetting my password (because I forgot!!) to provide to the app then I will just take the one extra step to cancel the subscription myself. Some of these reviews seem like they are written by people who fail to check their bank account statements regularly or baby boomers who don't know how to utilize bank notifications. Get a grip, man. This app is basic. If you want basic features with nothing-special functionality then this app is perfect for you!.Ash, AZVersion: 6.11.0

Game changer for our family’s spending habits!Rocket Money has completely simplified our finances! It has made tracking what we spend, finding unused recurring transactions, staying on top of bills, and identifying where we need to cut back a breeze. You upload multiple accounts and credit cards and it does the rest for you. It even allows you to split transactions into multiple spending categories. I haven’t used this feature, but RM will negotiate lowering certain bills for you… hoping to look into this soon. My only request would be to be able to create sub categories under each main spending category. For example, I can see the total amount we spend “eating out” but would like to be able to break that down to see how much my husband, each child, and I spend individually on eating out. I used Quicken for years, and RM is easier and just as useful/helpful. I would 100% recommend paying the small monthly fee and letting this app help cut your overall spending and expenses!.SbcollierVersion: 6.18.1

Tracking your budget to freedomI love this app. I decided to try it out because for the past two months, I’ve accumulated almost $1200 in overdraft fees after falling short on planning and managing my automatic payment withdrawals. This app has access to my spending and charges, let’s me know when I charge is about to post and allows me to get ahead of these payments in the event my balance is low. It’s unique in the sense that it takes all of my finances into account since I primarily use one checking account to pay bills and to spend. So, the app is able to detect if something is a recurring charge and it seems to increase in accuracy and functionality as I continue to categorize expenses. I was able to reschedule payments based and even negotiate some of my bills or close subscription accounts if I choose to do so. But I mainly appreciate this app because it’s allowing me to spend less time obsessing over balances. Now I’m more focused on managing expenses and taking control over them instead of reacting to them..JoaniewrightVersion: 5.0.23

I use it everyday!Truebill (premium) has been life changing for me. I was once a reckless adult spending frivolously without tracking where my money was coming in and where it was leaving. Truebill has been the utmost game changer for me. I now have a clear picture and easy to understand reports of my spending habits and income and it has become so easy to categorize my transactions and receive an accurate visual of my expenses. My only con is that sometimes, some transactions that are recurring (I.e. weekly transfers from my checking account to my savings) aren’t recognized and I have to change it manually. It would be convenient if the transaction were to be automatically recognized. Other than this, Truebill has truly saved me and I thank the developers and staff for this godsend. I used to have Mint and I never liked the setup of the app, although I’ve heard good things about it; that app just wasn’t for me. Truebill, I feel, has a clearer organization to it and makes it easy to make custom categories or notes on transactions for your personal use. 100% recommend..UnfamousARodVersion: 4.3.13

Best personal budget appTL;DR: Truebill is smarter, easier to use, and more powerful than Mint and other budgeting apps I’ve tried. The primary pain point of other apps is their consistent inability to accurately and consistently categorize transactions, making their reporting features largely unusable ($8,500 on “uncategorized” last month? Really, Mint?). Truebill does not have this problem. I had a few regular non-payroll income events that I needed to help it understand, and a handful of transactions to assign to a category, but the vast majority of the heavy lifting was handled by the app. As a result, I have the most accurate view of my finances any app has been able to provide. It also offers some powerful planning, cost-cutting, and savings features. The interface is intuitive, and the feature profile is rich. I have banking and investment accounts across several institutions and it had no problem establishing reliable connections with any of them, including other app-based investment accounts. Recommended for anyone who wants to confidently put their personal budgeting on autopilot..Mykee BeVersion: 4.3.3

Visually helpfulSo, if you’re like me and end up writing out a budget monthly because you hate spread sheet then this is it. I love the month view, to see my expenses and paydays laid out in a calendar has been a game changer. It tied to my bank account super duper easy and that is magic because it takes me almost 2 minutes to log into that app vs Truebill just using my thumbprint. I struggle with organization, and if I were single that’s fine with me, but with 4 mouths to feed and a wife to retire and adventure with I’m 100% sold on this. I appreciated the sliding scale for cost because it helped me feel like I was giving as well as getting a good deal. Especially with how every dollar is accounted for, I needed a little flex. The credit score being built in, the lower my bills and THE CANCEL MY SUBSCRIPTIONS THAT I DIDN’T KNOW EXISTED STILL is worth every penny. I tried mint. Meh. I tried some others…meh. I’ve tried Dave Ramsey and his wonky envelopes. Ugh. Give this a try and if you’re a digital world lover, this is legit and so helpful. No regerts y’all. ✌🏼😉.TheOnlyMandrewVersion: 5.0.18

Rocket Money = moneyI downloaded Rocket Money because I was spending more than I was making but I didn’t know about it. I saw it on an ad on TikTok and I’ve decided to give it a shot. It’s only $10 to start getting my life in order and I saved over $150 the first month of using the app and it has taken down my monthly expenses from $2000 a year to roughly about $750 a year and it’s still going. It continues to work for me as a tool to get my finances in order, it’s perfectly well rounded, and keeps all of my apps and my financial institutions in check, so that I only have to look at one app for all of my finances. Some people are deterred from another subscription fee, but it also saves you from all the subscriptions that you have that you don’t know about tracks your monthly spending habits and it makes it very easy to budget took me about 5 to 10 minutes to set up a decent budget and then over the course of a month I got into the groove of things, save me so much money and I’m so grateful..AzvazgamingVersion: 6.22.8

Amazing ServiceTrueBill fully delivers with its services, and it's extremely useful when it comes to managing your finances. TrueBill lets you view a comprehensive report of your transactions across all of your accounts, set up automatic savings, plan multiple budgets, view your full credit report get your paycheck in advance, & even renegotiate your bills. Personally I only use few of these, but having a full transaction report dating back to the first transaction available, and being able to organise transactions into custom categories helps me put my spending into perspective. Unfortunately the "free" label on this app is misleading. Only about 20% of the features are available for free, while two of those features have restrictions for free users, & I honestly just find two of the premium features redundant. But I'm easily willing to pay 3 dollars a month for the ease and practicality of their services and highly recommend you download the free version to see if their services are worth your money..Buttery.JoeVersion: 5.0.23

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 13.4.1

Rocket Money - Bills & Budgets Negative Reviews

Predatory business modelThis app uses a predatory business model, specifically targeting people who are bad with money. It is not as simple as “downloading the app” to see your subscriptions. It’s fairly easy, but not as their marketing suggests (I knew this going into it, but still). It also does not let you know pricing until after you connect your bank/cards, then forces you into a 7 day trial that auto-renews and charges you. You do, within reason, get to choose your price, but I’d like that option AFTER my trial expires, as the whole point of the app was to find subscriptions I forgot I was paying for. I will not be at all surprised if I start getting spam emails from card companies after connecting this app. The features in the app are nice, but for me it missed several annual and monthly subscriptions I knew I had, and included seemingly random recurring payments (like Venmo transactions), and your subscriptions, the main selling point of this app, are not prominently shown, rather encouraging you to budget and save. If you want to use this app for a few days to cancel some subscriptions and get a very basic overview of your income/spending, it might be worth it, but don’t forget to cancel the premium membership before it bills. A lot of times your bank offers similar features to this app, for free..D MastaVersion: 6.26.4

You have to add a checking account to use this appI don’t have a checking account… I only have a debit card bank account. I wanted to know if I had multiple subscriptions, you know, like the Rocket Money commercials advertises. I was able to sign into my bank card successfully however the app persisted on a checking account. It was required to sign into the app with a checking account, if you don’t it keeps you stuck on that first screen. I did sign in with my bank card and I was getting messages saying new sign in into my bank card app. I was a little worried because I had like 3 of those messages. I changed my password and nothing bad happened to my bank card or nothing. I guess my sign in info was safe with this company even though I had a bit of fear. I waited several hours hoping things would load and let me into the app to see what would happen with all my different subscriptions. I wondered how the app would work and if I’d have to join a subscription to be able to see my other subscriptions, but the app never did work for me. It had my bank card but it needed a checking account also I guess. …. I deleted my account and changed my bank card sign in. I wanted to leave this review that way people without checking accounts won’t have to waste their time. I’m sure it’s a great app for people with checking accounts. …..BrandeeLyAnnVersion: 6.26.3

Rocket FizzlesI purchased Rocket Money due to their ads about their ability to cancel subscriptions. I was able to do this only once so far. The others I have attempted to cancel through Rocket have been unable to be cancelled for various reasons. The most recent just told me it couldn’t be cancelled through Rocket because it was the wrong type..? But the most frustrating have been the ones that I want to cancel that Rocket then asks for more information that Rocket should already have! Such as the ‘Category’ of the subscription, the ‘Card’ I used, the ‘Name’ the subscription (which I had just clicked on to start the process!) etc. I basically have to research everything myself and input it all again, even though Rocket already has the information through my account information that I have already or! It makes no sense to have to research and input information that Rocket should already have. It doesn’t make anything simpler. I still have to research on my own and in some cases, cancel through the subscription company on my own as well. It is still every bit as frustrating, and even more so, since Rocket doesn’t do what I expected it to do. Guess I’ll try Experian and hope that works. Oh, and calling and trying to speak to a human doesn’t work. Only electronic communication, of course. Very disappointing..Totally P.O.edVersion: 6.27.3

Misleading SavingsI downloaded the app and signed up for the negotiations just to see what it would be like. They negotiated with my cable company and got me a lower rate and I thought it was great, BUT they stated I would save $308 on that contract for the year and charged me the 40% ($120ish). About 3-4 months later my cable company starts charging me more saying the promotions negotiated expired. At the end of the day I paid my cable company what I would have if not more because of the deal they made plus I paid this app the savings I never got. I reached out through email after they automatically renegotiated a year later (I missed the email they sent as a remind like a week before they renegotiated, (which is not a reasonable amount of time to give a warning as most companies send an email 1 month in advance for renewals) and I told them before I was charged that I wanted a refund for the prior year. They emailed me back saying to send my statement so they could see the proof of how much I was paying and I did. Then they never responded back and charged me another like $90 for this years “savings” that I highly doubt will be savings. In theory this was a great idea, but unfortunately the application was performed improperly causing a misleading “savings” and a cost to me instead of a savings for me. I highly recommend doing negotiations on your own..H89394747849Version: 5.0.15

It’s a good app but…..If i didn’t have this problem i would’ve put 4-5 stars, never had an issue with the app. i thought it was great that there’s a budgeting/ money tracking app for someone who’s young like me. i had opened a savings account in the app, it was to automatically add money into the savings account, but never did, out of the year i’ve had my rocket money account!!! UNTIL I decided to cancel my subscription due to me not using the app as much as i used to, a couple of days later, it deposited money into that savings account! had to wait 6 days for it to deposit into the savings account, and now i have to wait another four days to see it back into my actual bank account. yes, this app is good to visually check your money and such, but deciding to start taking my money for a savings account it never put any money into for almost a year is of course outrageous, and on top of that waiting 10 days for it back….. i would’ve closed my savings account(it had absolutely no money so it didn’t cross my mind to even close it)if i would’ve known that was to happen. so just be careful and if you are going to cancel your subscription, make sure the app has none of your money and just open a savings account with your bank..MychoppalovesmeVersion: 6.22.3

Terrible app!First of all the app kept loosing its connection with my bank account. I tried to get the app and my account rekindled several times. After loosing the link between the two a 5th time. I just removed the rest of my accounts that were linked...or so I thought. This month I received a notification from truebill that they negotiated with Verizon on my behalf and saved me $75. That was great! But, I thought they had no access to my account because I’d deleted it. Plus, how could they pay themselves $30 from my account if it was no longer linked! Not only that, after speaking with Verizon they negotiated a new contract on a phone that has had suspended service since December 2017. This renogitiated a new contract on a phone I had lost and didn’t replace, but still had a balance that I was paying on because I owed for the purchase of the new phone. On top of that, this phone was paid off and totally deactivated/removed from my account in Nov 3018. Both TRUEBILL & VERIZON are at fault! At this point TRUEBILL COST ME MONEY rather than saved by adding a contract to a line no longer viable to the tune of at the end of the one year contract on a deactivated phone of around $240. I’m responsible to pay on a contract for a deactivated phone, PLUS THE $30 they paid themselves. So, now I’m out of pocket $270! Will Truebill return my $30 for the fiasco I’ve had to clean up! Stay tuned!.Alwayshome63Version: 3.20.3

Don’t bother.I decided to get this app because the reviews looked good and it sounded like a perfect way to trim unnecessary spending. Now I’m hoping to save someone else the bother. This app did not work AT ALL. It repeatedly asked me to add my bank account after I already had and it showed my bank account listed. The first day it showed an inaccurate account of the money I had in my bank account and it NEVER changed. Even after a pay day. Never showed any subscriptions. Never showed that I paid any bills….Nothing. Nothing showed. It just kept telling me it was gathering data. I thought “well maybe it would be better with premium. So I signed up for a paid subscription”. Nope, nothing changed. In fact the only thing that worked was the part where I signed up to pay them. Tried to cancel and it ran through 3 pages telling me that I’d miss out on all the services I hadn’t even received in the first place, just to finally tell me that since I signed up through Apple I would need to go there to cancel. I signed up on the app, I should be able to cancel through the app. Just one more hoop to jump through. Honestly the only thing I have felt good about in reference to this app is that I am now done with it. I’m not sure how anyone gives this good reviews. If I could zero to negative stars I would..CatBilbreyVersion: 5.3.0

Loved it until Customer ServiceUntil my account link broke, this was the best thing I had ever done financially. One day the account link showed it wasn’t connecting and I needed to fix something on my bank side. I contacted my bank to see if there were security documents needed, signed, or some money expected expense that didn’t get paid or anything that could cause a hold. I then followed the instructions on rocket for the next step. I unlink my account which required, transferring everything I had saved to rocket back into my bank first, then, broke the link completely by deleting my bank from rocket. I cannot reconnect, because rocket says there’s a problem with my bank and my bank has no problem with me. Reaching out to customer service is message only. They advertise live messaging, but it takes up to a day according to them, which is not live. This is my money we are talking about. And they cannot even have a phone number available for me? I messaged the customer service and about six hours later was told it was being elevated to tech-support, and I should wait up to a day for them to contact me. When money is involved, this is less than desirable to me. All the reviews are reps and I’ll talk about low expense for this app but I paid $50 for a year. Get a phone number..Critters1Version: 6.15.2

Stay away from bill negotiationUPDATE: there’s no response from Truebill team even after sending email to negotiations@truebill as mentioned in the reply below. Here’s the story. I signed up for Truebill’s bill negotiation service after the app mentioned that i could save 15$ on the 75$ month that I’m paying for my Internet connection. Coincidentally my contract with Internet company was ending the month after I signed up for this. Truebill’s bill negotiation team intelligently waited for this to end and so they could claim a higher negotiation benefit. My next month’s out of contract bill came out to be 108$ at which point they contacted my Internet company and just put me into another yearly contract with monthly charges 70$. They claimed that they helped me save 458$ On my yearly rate whereas that amount was only 60$ savings compared to what I was paying before. There was no negotiation involved here since they just extended my contract to get savings after waiting for the contract to end. The customer service agent at Truebill doesn’t understand this but just keeps copy pasting same messages showing incorrect calculation. Even after Multiple email exchanges (since they don’t have a simple phone support) the issue is still unresolved. Do yourself a big favor and stay away from this shady bill negotiation support..Ykumar1230Version: 5.0.21

Not worth it.I was very disappointed with this app. There were 2 reasons why I decided to to sign up for this service: 1. I wanted to see if I had any forgotten subscriptions that I was still being charged for and 2. I wanted to have certain subscription prices lowered as well. After signing up I was looking through all of the mentioned subscriptions and I could think of 3 I was paying for that weren’t showing up on the app. If there were 3 I could think of then it’s very possible others are being missed as well, defeating the purpose entirely. I also wanted to have certain subscription prices lowered as well. It turns out they don’t offer this option for car insurance even though they say they do. Instead, you just see an ad to switch companies when you go to that section. I experienced the same thing when I tried to add my electric bill as well (another service they claim to offer). I also tried doing this with a bill from my ISP and the app would never process, no matter how many times I tried. I contacted customer service about it and they were no help at all so I cancelled the trial. This company now has access to all of my banking information and has been dishonest in everything they originally offered. I would give them less stars if I could..Tyce12Version: 6.22.3

Don’t opt for the discounted bill service they offer!I set up my account with them and requested to have my bill lowered through their service and it was all a lie. They told me they would lower my monthly bill while keeping my same phone service quality but they in fact lowered my phone service quality to achieve my lowered monthly bill and then charged me for doing so. After I fixed the mess they did, I asked them for a refund and they said they couldn’t do so because they had done their part of the service. I got in contact with an AT&T representative who told me that all true bill did was lower my phone quality to achieve a lower phone bill and when I contacted their support team about it, no one responded to me for months. When i finally got a response they told me I was wrong and that there was nothing they could do. I had to send them screenshots of my AT&T phone bill and statements from my AT&T phone bill showing exactly what they had done and how it affected my service until they finally gave me my refund. It wasn’t the money, it was the principal. They promised something and when they didn’t fall through with their promise they denied it. The amount of the refund wasn’t the problem. The problem was that they were shady and untrue to their word. If you haven’t downloaded the app yet, please don’t. Save your time..MarioaOrtizVersion: 3.6.4

Not sure what to thinkI’m not quite sure what to think about the app yet - on one hand, I really like the interface of the app and the features it has. The potential to add my various accounts and have a “quick look” at my upcoming bills is nice, other apps do this too but the layout within this app is one of the better ones. However... I don’t know if I’m doing something wrong or if there’s a glitch or what, but even after linking my Comcast account the app is displaying the incorrect amount for my next bill; I tried unlinking and relinking it but no change. Also, I can’t link my Verizon account! It comes up as letting me add it for the “bill negotiation” feature (which I have absolutely no interest in) but when I try to add it under the the regular account menu it doesn’t even come up in the search (the only Verizon item that comes up is “Verizon Benefit Connect”). I want to like this app and give it a go with the premium features but these things that should be simple fixes seem overly complicated and on top of that it seems that the customer service is non existent (I used the in-app chat and got a response that they would be back after 30 minutes but several hours and follow up messages later, still nothing). So - not impressed at this point..RyankrunkVersion: 3.21.4

Pretty close to uselessSo, if you don’t have a banking app, maybe you would find this useful. But really, probably not. My bank TEXTS me within minutes whenever I make a purchase. Truebill starts emailing me about my habits immediately upon downloading, as if they’ve studied my spending for years. So for the first month, every purchase is an alert! How exciting ! So they send you a bunch of emails about your spending. Then make an “unusually large” purchase at the Secretary of State around your birthday (now why would anyone do that??) and Truebill will alert you several days later, multiple times, about your spendthrift ways. If I could charge them $5 for every useless email, I would be making out, even with the $7 a month I pay for their “service”. But don’t worry, Truebill can cancel subscriptions and save you $$$$. Yes, as long as you know the email and password and all the other info you would need to cancel the subscription with the subscriber. So, if you think Truebill is going to save you from the Netflix bill that someone signed up for and then died without writing down the password, NOPE, just cancel your bank card, it’s way easier and maybe it’ll knock out the truebill subscription too!.ValleonaVersion: 5.3.0

So far so maybeI've had this app for about a month so far. It's been good for letting me see where I am spending money and I have heard good things about it. I am having an issue though where it won't view any of my bills for budgeting. It will view them for me to categorize but not for the actual budget. This is fairly annoying as it is a big reason I downloaded the app. In all of the ads, it showed the app informing people of hidden subscriptions they didn't know about but pay money to, so I don't think having to manually upload each bill into the budget section is realistic. The other issue I have is the helpline. According to the app, it takes about a day for them to respond. In my opinion that is way too long. Not only does it take a day but even if you respond to them immediately, they won't answer for another 24 hours. I have been trying to resolve the above issue for 48 hours now and so far nothing is happening because it takes 24 hours for them to ask a clarifying question. This is really frustrating, if it wasn't for how many people have found this app to be helpful I would give up on it now so I'm giving it another month..KaleChip92Version: 6.27.3

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