Whataburger Customer Service

Whataburger Positive Reviews

Great app but needs improvements.I’ve had this app forever. And I always seem to have an issue with the actual customization of my meal and condiment requests. It would been amazing if the app included the ability to add jelly and jam. There also isn’t a selection to request salt and pepper packets. And when I order the orange juice, even though I do select a cup of ice, I never get the ice. 😭 I ALWAYS have to go back around the restaurant or call them to get these things added. Lastly, when I select the option to cut the burger in half, it’s always wrapped in the same wrapper. I’ve been told 1001 times that the employees should know to wrap each half separately but it rarely happens. The whole point of cutting it in half is so that you can either share the half with someone else in the car or elsewhere….anywhere except the restaurant…which is why the food is ordered to go in the first place. So, adding a selection to have the burger wrapped separately would be great. —lastly, it would be awesome if you guys added a reward for cash off of your Whataburger store. Like…whatacash or something? Maybe just do spurts of limited times to earn whatacash —🤔🤔okay I’m done. Byeeee!! 💕.Dieann14Version: 4.14.1

Love the app…BUTI love the WHATABURGER app, but really need some improvements. Wish there was a way to customize items. Yes, you can on lunch, dinner, but what about breakfast. I know for us as a family, we have some that don’t eat eggs and have some that just want eggs on their taquitos. Please just make it so you can customize Here is the reason why. I go to the actual Whataburger and ask for something to be done 3 times, but yet, get to the window and see it’s rung up the wrong way and I am charged MORE!!! If I could just customize my stuff on the app and pick it up, it would make it so much easier. If there is a mistake, it might be my fault, but 99.9% of the time, it would be the person making the order inside. Anyways, please consider making adjustments to the app..Araines1976Version: 4.18.0

Good App, terrible location selectionEvery time I place an order, the app defaults to a location further from where I am than one closer. I even favorited the closer location, but it still tries to force me to the further location. Tonight, I manually selected the favorites location, but somehow the app forced the order sent to the further location. I waited at the favorited location for over 25 minutes because its not uncommon for that location to take a while during the dinner rush. I called the location who apologized and said the person in the selected slot was saying wrong order. The manager then asked me if I had the correct location which is when I checked and realized the app had forced me to another location. Now my family is driving across town to get our order. Previous issues (which happened repeatedly) with the app were we would check in and wait, call the location only to be told they don’t see a check in..LeomhannVersion: 4.5.0

Best Customer Service Rep helped me out!Firstly, I go to Whataburger at least 2x a week (it’s definitely my go to place if I eat out). I wanted to write this review because I wanted to put a smile on someone’s face and let Customer Service Reps know they are doing a good job- sometime it’s needed. A few days ago I went to Whataburger and the lady scanned the barcode. When I went the next day to check on my free item it showed that I had not received credit for the last visit. I wrote an email to Whataburger and a wonderful person, Jarrod, was extremely helpful and very swift in responding. He cleared the matter and my account was fixed by the next day. Thank you. I hope there are more helpful individuals like him.EboUzoVersion: 2.4.2

Great app, but need some improvementsThe customization is great, the layout and pictures are just right. However, it would be nice to be able to order a single item instead of having to go with a meal with everything. Sometimes I just want a burger without fries and a drink. The way this is laid out. It makes me feel like they are just trying to make the cash grab to get the little extra money they get from the fries in the drink when I actuality, it makes me want to close the app and open up my Wendys app and order something from there because they will let me order just the sandwich without forcing me to get the stuff that I don’t want. Don’t get me wrong I would rather have Whataburger, but if it means spending more than I want to every single time that I’m going to have to pass..Infamous_Doktor_JackalVersion: 5.0.1

Decent App, Still Needs Lots of WorkThis app works fine for me most of the time. Like someone else had said, this is basically just a way for you as the customer to order what you want without having to talk to anyone and track your rewards. The option exists to select your pickup time but it’s practically useless. You still have to go check in with the cashier to let them know you’ve arrived. No online check-in option. No option exists for pickup from the drive thru, you have to go inside. Also, if you have a craving for Whataburger twice in a day, don’t even think about trying to use the app. It shames you by asking if you’re sure you want to process another payment through the app and then doesn’t let you advance through the checkout process. Also, not a huge fan of the fact that my card is charged up front. I may have to change plans between when I ordered and when I planned on going to the restaurant. Especially when the restaurant doesn’t even begin making my food until I get there. Why not just charge someone after they’ve checked in? All in all, an okay app. If you’re in it for a mobile ordering option, McD’s and CFA have it figured out. Hopefully Whataburger will eventually get it right..TheVaiterVersion: 2.7

Latest Update Falls ShortI’ve used the app for quite some time with few minor issues. But now it’s become a major pain. I usually stop early morning in the way to work and again in the evening on my way home. If I want to replicate the 4am drive through order for dinner it won’t let me. The only option available is drive through but it wants to set it for some future time after 11:00 pm. I actually had to call the store to see if they still did curbside service. So after a few more attempts over a week I finally figured out it copied the entire order including type and when I placed the order. Therefore I now have to redo the entire order. I get wanting to fix glitches and incorporate improvements but WOW. This is a pain..Geof 1954Version: 4.5.0

App is excellent!The mobile ordering is so easy and fast, I love it. I would recommend submitting your order if you’re 5 minutes away. The reason being because if you’re not there in 5 minutes, they have to remake your order which could explain why some people may have had to wait longer. But the options of ordering are amazing and easy to add/remove anything you want or don’t. It has so many options such as making the meal an entree. Also it automatically counts your visit for your rewards. I had four then placed my order and it instantly added to five! And people, you can skip the line!! You don’t have to wait in the same line!.Ads are annoying!Version: 2.8

App is good, Locations need to catch upThe app is simple and easy to use but still lacks the customization that Whataburger is known for at the locations. I order the Hatch Green Chile burger, but only wanted a single patty. The app doesn’t have a way to modify it nor a ‘instructions’ section to add this request. I always include condiments on the app but rarely get them in my order when I go and pick up. I always have to tell them to bring them. The last thing that is the worst part is the estimated time for the order to be done. It has never been ready at this time. Why have it stated if the order is not done? Otherwise, do what others have done and direct them to the restaurant and say that’s when the order starts to get made. See Chick-Fil-A app..JCTowersVersion: 4.3.1

New Update has changed my tune!The new reward system and the new longer list of potential rewards is very refreshing to see, and I am glad that the developers have been listening! I might be using this app more often, at least for the improved medium milkshake reward (was previously small shake). The functionality for ordering food is still the same, reliable format, though again, the option for ASAP ordering isn’t always reflected in service, but that might not be the app’s fault. The offers page is also often empty when I order, but I don’t know if the app’s to blame..MarkoftheAngelsVersion: 5.0.1

Excellent app but I have a requestThe app is excellent, I use it all the time! However I have a suggestion for how to improve it: When I place my order inside at the counter I ask for “mustard on both sides”, the way I like my Whataburger. The option is apparently programming into the register, it prints out on the receipt! But on the app the only option is to request extra mustard via the slider and my Whataburger is prepared with all of the mustard on the top bun. Please add an option in the app for “mustard on both sides” or at least a way to provide special instructions. Thanks!.CD DubyaVersion: 4.7.1

Works well as long as you don’t drive thru or use favoritesI’ve had good success using this with curb side pick up. It always seems to go pretty smooth and my orders are usually accurate. When trying to use favorites, after adding the first favorite and trying to add the second favorite the app will lock up and give you the spinning wheel until you force close the app. Then you have to start your order over. Forget using this app in the drive thru. It’s pointless. You wait in line like everyone else except get your food super fast then you can’t get out because you’re waiting on other people to leave. Now your food is cold. May as well just order in the drive thru. Curbside needs to be a permanent thing for online orders only after COVID let’s up..Fnsnw jdneVersion: 4.1.0

Needs some improvementsTwo issues with the app. 1. Need to establish a way to provide accurate pickup times. My order was supposed to be ready at 5:18 and it didn’t come out until 5:34. They didn’t know it was going to take longer than 12 mins for my order? 2. Need to change the options for sandwiches that have two types of cheese. For example, the Sweet and Spicy Bacon Burger comes with American and Monterey Jack. There is an option for no cheese, but not an option for no American Cheese or No Monterey Jack. So if you select no cheese and add Monterey Jack cheese they charge you $0.55 for cheese it usually comes with but didn’t have an option to say no American Cheese..Back in TexasVersion: 4.14.1

Very excellent app, but it could still be better.Love the Whataburger but I just wish that there was a way to combine more stuff like have a meat patty(‘s) with chicken or fish patties. Plus the same with the salads have like a half spicy chicken/half fish option. Also if there was an option for choosing whether to cut the burger in half or not would be excellent too. That is all, everything else is great, I love how you can load money into the app for example for later use, or the way in which favorites can be added for later orders, that is amazing please leave that and keep up the great work. Thank you so much for everything..Member$OnlyVersion: 5.1.0

Could use some improvementIf you have a gift card on your app that is less then the amount due, you don’t be able to use it. I’ve had $0.58 sitting there for over a year and staff are unable to apply it to my order. Also if you order a single taquito, it automatically says (No Cheese). It gives you an option to add cheese at a additional charge but the cook never sees it so you don’t check your order right there you leave with them pocketing that extra charge. Even tho you are ordering in advance, my order is never ready at my quoted time. They don’t make it till you arrive in most cases..VbgTexasVersion: 4.14.1

Convenient, delicious and contactless: Whataburger mobile app exceeded my expectationsI recently tried the Whataburger mobile app and was extremely impressed. The app was easy to use and the ordering process was seamless. I was able to customize my Whataburger Jr. to my liking and it was ready for pickup at the exact time promised. The food was hot and delicious, just like in-store. I also appreciated the contactless payment option. I highly recommend the Whataburger mobile app for anyone looking for a convenient and delicious fast food experience..Vixtory123Version: 4.18.0

Needs workWhen I’m ordering food on an app, I want to know the price of the food. That is primary. This app doesn’t show me the price of what I want to order, even though it gives me the price of everything that can add to it. My first chance to see the price is after I’ve selected something, made any changes and I’m ready to put it in my cart. Then, and only then, is the price shown on the add button. I won’t even get to the parts about not preparing until you show up or being unable to pick up without going inside. If I don’t know what something costs up front, then I’m not ordering - period. Love Whataburger; but the app needs lots of work. Someone isn’t thinking this through before coding..Mike9365Version: 2.11

Unimpressed by app functionality.I downloaded the app onto my iPad to order food for the eclipse. Since the iPad only works with WiFi, I also downloaded the app onto my iPhone. When I arrived at the restaurant, the iPhone was denied access, evidently because the iPad was still logged on. So I had to go into the restaurant, where it took the staff several minutes to find the order, print it out, then take more time to prepare the food. I was there at the appointed time but they hadn’t even prepared the food because the order didn’t print out as it should have. The staff indicated this wasn’t the first time the orders didn’t print on time. I’d have had the order faster and with fewer headaches if I’d just used the drive through. The staff were pleasant and responsive, the food was great, but standing there as they searched for the order wondering if I’d have to order and pay for it all over again had me concerned. Having made my career building apps like this, I know it’s simple sloppy coding and bad design behind the problems..JscottydVersion: 5.8.0

Good app needs more featuresDon’t get me wrong the app is wonderful I love all the customizable options down to getting my burger cut in half. However there is one option that Taco bell’s app still wins on, the ability to get my food through drive thru. Add the option to get the food through drive thru and this app would blow all other food app ordering away because as it stands you have to open the app place your order then when you get to the restaurant you have to go in the store then still stand in line and talk to someone about your order. Not really a time saver. In/out at taco bell in seven minutes Mcdonald’s I’ve been in/out in 5 minutes and never step foot in the store..DevilrachelVersion: 2.6

Ole fashioned Customer ServiceIn these times you do not find good C-S-R but here at Whataburger you do at this one 3000 WesternCenter in Fort Worth Texas -Miss Linda runs it like we all are her family ( customers) she is very personal shows respect and her hugs really makes my day in had a day of my rent being raised and just her giving me 3 minutes of her busy time , well no where else can you get that type of service. So thank you for hiring such a beautiful person and she like myself are from the baby boomer age so we know how to treat others she is a diamond and a great person..SisterBessVersion: 2.5

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Whataburger Negative Reviews

Quicker to order at restaurant than appI like to order through this app because I can order food without being interrupted while placing my order in person. However, the app does not speed up the process of getting your food. You have to set a time that you want your food to be ready. You click on the submit button, but you still have to check in with the front counter team member to let them know you’re there. If you don’t, you’ll be waiting for a while until a team member asks you if you’ve been helped. The few times that I’ve ordered through the app, the average wait time has been over twenty minutes. I arrived at one location recently and waited several minutes at the on-line check in sign before I was asked if I needed any assistance. Than it took another 25 minutes for me to get my food, which was not a big order. Patrons behind me and patrons ordering through the drive thru got their orders quicker than I did. When I got my order, it was cold. This may also have been an issue with the location which has already been reported. The other issue I have is that some locations we frequent the most are in an unreliable cell-phone areas and makes using the app difficult. Other fast food apps that I’ve used automatically place the order into the system without having to check-in in person. I’m sure improvements will be made and we will still visit whataburger since the value of the product is definitely worth the cost..Rillie44Version: 3.0.0

If owed a refund they’ll make you dance…If you place an order through the app and pay with the app then you better hope the store is now not out of something you ordered. The store is unable to give you a refund and they tell you to go through the app. If you call them through the app be prepared for 20 questions. You cannot just give them the order number (which has all the information needed for the refund), you have to tell them the store number, exact time of order, which items was missing, how to spell your first name (seriously… they asked this) and then they ask for the order number. At that point, realizing all the information up to this point could have been pulled FROM the order number (payment method contained my full name) I politely give her the order number and then told her on Whataburger could keep my $2-$3 the shake costs. Instead of a refund, I asked her to please inform the leadership that this waste of my time is what pushed me from annoyed to angry. Sure, it is a little thing. However, the lazy programming that made me jump through hoops to fix a problem they caused combined with their disregard for my time is inexcusable..AngrydadnamedJayVersion: 4.9.0

The pickup time means nothingMore than half the app doesn’t even matter. If you’re ordering ahead to have your food ready sooner, skip the app because you won’t get food any faster than if you ordered once you get to the restaurant. The restaurants don’t care and will start making your order once you check in, relegating the function of the app to just paying. It’s faster to order talking with someone at the restaurant than through the interface of the app, so that can’t be considered a reason to use the app. Really, only paying and the rewards program are the only real use. Most people already know this. Why do you think that there are so few curbside pickup spaces? The restaurant doesn’t want you to use this feature. Compare the number of curbside spaces for Whataburger and a Chick(en) filA restaurant. They have more curbside spaces at a ratio of more than 3:1 and they put out orders faster. Just scan the app for rewards and pay with some other means. Even popular drive-in restaurants that have an app make your food so it’s ready at the expected time. And curbside is the main focus of that place! Rewards are the only thing for which this app is truly useful..GorignacVersion: 4.18.0

Constant swirling load screenI swear if one bit of data between this app and the server doesn’t make it the app just tossed up a waiting swirl and it will stay there until either 1) you close the app, or 2) the heat death of the universe(ok, so the longest I’ve waited so far has been a few instances of 10 minutes and one for 15, but still, ridiculous). This happens with an alarming amount of regularity. It typically takes 8-9 attempts to complete an order that is simply loading my saved favorites and submitting that(if I tried to actually build an order it would be more like 20 attempts, and if I’m ordering anything odd the kid’s menu that seems to just be a black hole, I’ve never gotten those menus to load). Hopefully they can program in some sort of behavior where if there’s a hiccup in the data the app just tries again like every single other app on history would do, but in the meantime I’ll just keep getting too frustrated with this one half the time and ordering from somewhere else..OMG YetiVersion: 4.18.0

Mobile OrderingLet me start by saying I was very excited to see this app come, and mobile ordering along with. We all know those drive thru lines can be a killer at dinner time ( but worth it for the made to order food). However, I am really disappointed with the implementation of the mobile ordering. When I start an order I select what time I want to pick it up, then I have to select when I want them to start making my food (which is pointless, why am I telling you when I want to pick it up, if I have to guess at what time I want you to start making my food). Then I have to go inside and tell the cashier I am there, only to be told that NOW they will start making my food. So really, I didn’t save any time. Yes the ordering was easier than telling someone what I want and hoping they typed it in right, but c’mon, why do I need to have 3 different steps to make my darn food. Really hoping this gets fixed, I’ll be waiting for that before I use it again..Miked7825Version: 2.5

Customer ServiceHave been to the NW McArthur location numerous times and have had good service! We had family in OKC over CHRISTMAS weekend. We went to eat a quick bite on Christmas Eve, at this location, at around 4:50 pm. We were informed as we arrived they would be closing at 6pm, which was fine as we felt we had ample time to eat and move on. We waited, waited and waited for our food and in speaking with other customers, they had also been waiting! People kept coming in and orders were still being taken as we waited! We finally got our order in a sack that was tossed at us with a reminder they would be closing at 6pm! Having to wait that long for a hamburger and fries is ridiculous to say the least! We will no longer be going to this location! I’m not going to beg any establishment to treat us with respect! I have no issue with them closing early on Xmas Eve but shut the lights off an hour early and take care of the people who had been waiting and lock the door! Terrible customer service!!.X customer 5Version: 2.12

Nobody in the stores knows how this worksI have been to at least 3 different stores using the app to order. I’ve probably done this 20+ times and every single time I say I have an online order they act like they have no idea I could do that. They don’t ever have my order ready and generally have a hard time even finding the order. I’ve asked if they get the order in advance and they will say “yes but we don’t make it until you come in (or come to the speaker).” I’m ordering ahead because I don’t have time to sit around and wait. I just don’t understand the point of this app if my food isn’t ready when the app says it will be and makes getting my food even more difficult than it was before I started using it. I would recommend training for the employees to identify an online order and making the order ready when the app says it will be rather than waiting until I walk in. If this makes everything HARDER just scrap the app entirely. It makes 0 sense to have it..Domino's Lova fo' LifeVersion: 2.11

FrustratingThis app is not user friendly or logical. Twice now I've tried to use a discount I was notified of for ”Buy One Get One Free” sandwiches only to come up empty or paying for two sandwiches instead. If you wanna use an app discount (”offer”) an employee has to scan a barcode in the app before it's applied. This means for a Buy One, Get One Free offer you're paying for two sandwiches first in order for your food to be prepared in time for Curbside pick up. Which defeats the point of mobile app deals or offers - because the discount should be applied in the order at checkout. Especially during the times of Covid-19 and social distancing / quarantine. Secondly, once you click the offer the app registers you as using it, regardless of whether you actually did or not. This means if you accidentally close out your order or need to begin again for whatever reason, the coupon that just showed in your ”Offer” screen is GONE before ever using it or an employee scanned it. 😒 Overall this app has been more frustrating and complicated than simplifying and makes you want delete it or turn notifications off, because again, as soon as you click the ”Offer” (which includes the notification) it's gone. 2 stars because my local restaurant had my food ready as soon as I pulled up (even with a long line of drive thru cars)..MkatalinaVersion: 3.3.0

Third time my order has taken over an hour to deliver with no updatesThis app needs a lot of work when it comes to updating the customer on deliveries. I’ve placed maybe 12-15 orders, 6 of which I’ve needed to call the store or driver to confirm if my order has arrived. The driver also has hung up on me before. My order has only arrived at the designated time twice. Up until today it had only been an hour late twice, but I still at least got my order. This most recent order was the deal breaker. No updates on my order for over an hour, called Whataburger, they said they had technical issues and they had no way of reaching the driver, then said they could only give it to me if I drove up there. Clearly this app isn’t ready for delivery options at least in my area. Would give it 1 star, but I assume it works fine for the other options..ThouunamedVersion: 4.3.1

Not worth itThis app itself is fine but ordering through the app does more harm than good. Whata is the only place I’ve been to where they begin making the order when they receive it. And even then it isn’t a guarantee that’s it’s ready in the time the app gives you. I’ve waited upwards of 30 minutes and somehow my food was room temp. And if you put it down for pickup through drive thru and it’s even remotely busy, prepare for your food to be ice cold. They also need to add an option for you to cancel your order, I placed an order about two weeks ago and when I got there the place was so packed I left, called the customer service number for a refund (in which they took all of my info), and have never heard from them again. Don’t waste even more of your time (since they’re abysmally slow anyway) and just order when you get there..Clay_MVersion: 4.13.0

DisappointingI'm giving it a low rating because the app was practically useless for me. All I wanted was to be able to view the menu and nutrition information, but it is such a headache to do that, it makes the app useless. I may as well just google it since I pretty much can't look at the menu unless I'm making an order and then I have to find a Whataburger that accepts online ordering (none near me do) and then rather than showing me the menu, it automatically took me to a meal that I didn't even want and it wouldn't let me go back to view the menu until I had added the meal to my order (I tried four times). Then and only then would it let me look over the menu, but by that time I was already so irritated that it didn't matter to me anymore. Fix that and the app will be worth something to me - until then, it's pretty useless for me..BellafaimVersion: 2.3

Scanning BarcodeThere’s a glitch with the app so they can’t scan the barcode. After the first time it happened I was told to reload the app. I went home and reloaded it and the scanner was ready for the barcode. Since the barcode isn’t on the receipt, I could do nothing about it. At my second visit, it wasn’t able to scan and I was told to reload it again. I said I’ve already tried that and the employee said yeah there’s a glitch with the app. Why keep telling customers to reload it then??? It would be really nice if this feature would work so we could actually get free food after 5 visits. Schlotzsky’s lets you scan the barcode yourself because they actually provide the barcode on the receipt. I’ll try ordering online next time but I’ve read that they don’t start making it until you get there so it seems pointless. Hopefully it’ll keep track of the 5 visits for free food???.KeeCat85Version: 2.5

No help if you contact themWhile traveling long distance for work I like to stop at Whataburger because DUH the food is great but after recently redeeming a reward for the first time, I realized one of my rewards had already expired. I emailed them asking if they could honor it as a one-time exception and that moving forward I would make sure to use my rewards sooner. It was an honest mistake because up until that moment, I was unaware that they expired. Their response more than a week later pretty much was "sorry, check your notifications next time." I was truly shocked by the lack of understanding considering I eat at Whataburger about once a week and I sometimes forget to scan the app to build towards my rewards. Never using the app or using my work expensed meals on Whataburger again if that's how they're going to be about something that any other business would have gladly honored as a one-time exception..Mando_sixVersion: 1.9.0

Slowest product of brain worms on my phoneJust spent 20 minutes ordering my food which with the 3 minute loading times between pulling up maps and menus then back to the map I’m using points which added another 3 minute when it could’ve just been 10. (still far too long) Then I had to go back and change the location from what I thought was my miss input but when I clicked on my location I had to click twice otherwise the first tap would highlight the correct location but label it as a different one. So all in all spent 20 minutes and had to correct the app all while I’m using points which like I said made the experience that much longer, idk what to tell the devs besides maybe ask yourself why you’ve created an app that is slower and with more issues than any other one at least I’ve experienced..KAM_CelticVersion: 5.7.0

Waste of time and poor serviceI decided to try the app because a friend told me how nice and easy it was. I used the app to order milkshakes for my family. Pay it online through the app. Drove across town to the location to pick up my milkshakes and they told me their milkshake machine was down. Not only did I waste my time and my gas, the restaurant won’t refund me my money even though they get paid. The customer service through the app I can only take your information and I can’t get an answer as to when I will get my refund. This is a ridiculous system. The restaurant got my order for my milkshakes. Why couldn’t anyone have called me to tell me my order could not be fulfilled? I had no reason to wait 10 minutes and then drive across town for another 15 minutes to be disappointed with my family in the car..DjkikromeVersion: 4.9.0

Where is the menu?This app is great unless all you want to do is look at the menu. My location does not offer online ordering yet, so I will be deleting this app until they do. I downloaded it primarily to have quick access to the menu so I can decide what my family’s order will be before going to the drive through, but unless I actually start an order, the menu is not available. Since my location doesn’t have online ordering, I cannot start an order to look at the menu. Therefore, I have no need of this app. I will just continue to use google to look at the menu online. I have the fast food app for each local drive through and this is the only one that has this problem. I usually go to my food app folder when trying to decide where we will go. This app is no longer in that folder..KhaoslogicVersion: 2.4.2

Don’t use this appI ordered online. I got to the store before I was supposed to pick it up and decided the line was going to take too long. (It was about 1030 and I still had 1 1/2-2 hours of driving to get home) I called the store and attempted to cancel my order. They told me I’m there was nothing they could do, and I would have to wait in the line if I wanted my food. I couldn’t get a refund because the app is run by a third party company and they claimed they can’t refund it from there. So now I’m screwed out of 14$, I’m not going to be home till like 1230 now and I didn’t even get to eat. This is unacceptable, there is no reason I shouldn’t be able to cancel my order through the app. There is no reason I should not be able to call the restaurant and tell them to cancel the order and get e refund. This is totally unfair and kind of shady..Billy The KidlessVersion: 4.13.0

Costumer service needs to improveI love the food, but the unfortunately they have made serious mistakes in their order. One time I order biscuits and gravy and when I open my food it was missing the biscuit. Another time I had to wait over 5 minutes on curbside before I had to get out of my vehicle and try to go inside the store. I understand that it kind of hectic right now and mistakes happens. But what I don’t understand is that I go to the app and tap on the contact costumer care. I take my time on filling out the form, put my contact information and sent pictures of the receipt and food. Expecting some form of reply and don’t get a response back. I had try 3 different times and never received a reply. Love the food but I’m dissatisfied with their costumer care. Probably won’t be buying their food for the foreseeable future.Jdm109363);?:)Version: 4.0.2

It depends..,If your goal is to earn a free reward then this is a good app. If your perception is that it will improve your order accuracy, time or effort, this app is not worth your time. I have experimented with multiple scenarios to seek fastest service. It truly is better to do drive through, followed by the counter, followed by online. I had this hierarchy confirmed by a manager. Even ordered on the highway to pick up 20 mins before we would get there. Sat in the waiting area watching people start their order after we arrived....still got it much later. Currently sitting here watching the same thing again, de ja vu. Promised time is 6:35-6:39, currently 7:05, no order yet, counter folks come and go. This is not unique to any specific whataburger location. Yea Rewards! Booooooo on the rest..Mgunner64Version: 4.15.0

Too limitedAlthough we do order ahead when feasible the app has a host of things far less than desirable that impede our efforts. Right now I’m trying to add a visit, ready with the ticket in hand from last night when my phone had died and power was out at home. The problem with the app now is that it only shows the closest location for adding a visit. I don’t recall that being the problem in the past when I had added several visits even from being out of town. Whatever I try, the add a visit menu only provides entry of date, ticket number and amount, while the location selected by the app is not the location corresponding to the sales ticket. Suggestion: try using all the features of the app BEFORE releasing an update..FeetofGodVersion: 5.6.0

Garbage (USE THIRD PARTY DELIVERY SERVICE!!!)I’ve had 3 Whataburger app crashes in total, 2 in the last 2 days as I’m going through payment processing for delivery. When you call your local Whataburger explain this too them they simply say they can’t do anything about it, it’s an application issue too call customer service. They’re no help either even if you explain the situation they can not force an order through on their end either and tell you to wait for a refund for a delivery order that never went through too their system but obviously charged my card and will take 6 days too come back on my card. My question is if customer service and local stores know this is a problem why do they not fix the app, shut it down all together, or comp ppls food who can prove in store their app frauded them..Stewie_clarkVersion: 4.18.0

Immediate failIt’s yet another restaurant app that limits what you can actually order in person and also save yourself money by doing so. I have been ordering the same thing from Whataburger for years … a sausage biscuit, add egg. This is the same as a sausage egg and cheese biscuit with no cheese, however it usually costs less at most Whatsburger locations … if you order a sausage egg and cheese biscuit with no cheese, it will not lower the price of the sandwich, however, if you order a sausage biscuit add egg, it will usually be cheaper. I downloaded the app to order this and test it out … the app will not let me add egg to a sausage biscuit sandwich, thus making it nearly useless to me on my first attempt to use it. If I can’t order such a simple thing on the app that I get constantly in person and have for years, that is a fail in my opinion..22Trent22Version: 4.9.0

Love the burgers,hate the appWhataburger is literally across the street. I signed up on my first visit. The following weekend, I fed a hungry family of 6, ($52) and then returned a third time when I was late coming home from work the following week. While waiting for my food, I pulled up the app and found that only my first visit was credited to my account. When I picked up the food I had ordered, the scanner wouldn’t read so I was asked to read my account number, which was manually entered. I checked when I got home and still had only one visit. I waited 2 days in case it was just a delay. Still only one visit. I sent an email to their app team. They will gladly credit 1 visit to my account, but I’m missing 2 visits. I’ll try to collect 5 visits to claim a reward and then delete the app from my phone. I don’t want to expect something and get nothing..OktoakVersion: 1.9.0

Terrible service and a buggy appI just downloaded it and used it for the first time. Placed the order and it said it would take 45 min. hour and a half later still nothing. When I texted the favor delivery person (yes it’s just an app that connect to unreliable Favor app) the runner I asked “what’s the status of my order” and the runner just replied “it’s coming” then I asked for an eta and the runner said I’m not the only order, I said “I understand that, and just asking for an eta” and he said “like I said it’s coming you’re not my only order”. Still waiting and nothing. Then when I try to go into the app to check the status or contact support I get a bunch of loading windows that don’t work. Terrible experience. The should stick to burgers and stay out of tech..LarryOwner4281Version: 4.2.0

Right out of the gate problemsWhen setting up the app, it would try and get me to select settings after I already selected them: for example, I set my location to only on while I’m using the app and the literal next screen was another one asking me if I wanted to keep that setting or change it to always on. Next, I entered my address, the app told me that it didn’t exist and corrected it to the exact same address that I entered. Finally after all of this, setting up an account, building an order, setting it for delivery, and submitting a payment, it tells me that I cannot get it delivered. 0/5 doesn’t cut it. This is just a flat 0 app and I suggest you find a new team for your digital media department because this has me not wanting to go to whata, ever..EekoppVersion: 4.13.0

Worst app everDon’t waste your time with this app. I was so excited when they got the app. No more long waits with the curbside pickup. The first time I used it I placed my order (est. wait was 7-9mins), it took me 10 mins to get there. Went online put the parking spot I was in and waited. I noticed 2 sets of cars go all the trough the drive line and got their food faster then me. After 20 mins I went inside to ask about my order. The cashier found it at the drive through line. The girl assisting the drive through got busy and forgot to bring it out. The food was cold and the soda melted down. I didn’t take my order and asked for a refund instead. I was told I would have to go through corporate to get the refund. I called the 1800 number twice in the last two weeks and still no refund yet. So disappointing..P&$7Version: 4.5.0

Defuniak LocationI absolutely LOVE whataburger, but this location is beyond words, horrible!!! We’ve tried it three times thinking maybe it was just bad staff or bad management.. surely it’s better this time. Not only did we order and pay online, we still had to wait 30 minutes after the stated time, logged the curb site number, went inside to let them know...and food was cold and awful. Something HAS to change. There were tons of employees inside, only one table eating (older couple) and the drive thru was packed as usual. The long line of drive thru got their food before we did and that was already ordered, paid for and waiting. Then cold and awful!! Nothing like cold fries, cold burger and cheese wasn’t even 1/2 melted plus chicken sandwich not eatable!!! Unbelievable!!! Literally!!! Insane!.MichelleG7Version: 4.2.0

Good food ruined by poor executionThis would be a five star review, except for one thing: how to get the food. The hours for pickup through the drive-thru are crazy and never available. Curbside orders are ignored (I waited 15+ minutes on multiple occasions just to have to go inside to pick up the food that was waiting there; which would have been fine, if I was told to come in rather than wait with my blinkers on). When I’ve ordered breakfast and had to select walk-in, the restaurant was closed to walk-in and the employees were upset with me. It seems like almost every time there is some error in execution of the app. The app is largely good, and the food is great. But get your execution together or your customers will be extremely annoyed..LegaloceagleVersion: 4.11.0

Ordering on AppDownloaded the app because my husband wanted the buy one get one special you are running now. Finally got that done, then ordered the BOGO. It did not ring up showing the discount, by that time I didn’t even want a burger anymore. He left to go pick it up, not happy at all. If he comes back with two burgers I will be totally surprised. You need to either clarify what is actually being ordered (I.e. acknowledge the offer) so that a customer knows for sure, or fix the way the specials are handled. It was difficult setting things up, and as the quality of burgers has gotten worse over the last few years, it will be our place of last resort to get a hamburger. (Maybe not the last...there’s always Burger King which would be last.). This was a mess..Stop screwing up PinterestVersion: 3.3.0

App bug compounded by abysmal customer serviceWe used this app recently and used the “reorder” function to quickly reorder our last purchase. We didn’t realize until we had paid that the app had doubled the order, despite us pressing the button only once. There is no cancel button. We got to the restaurant before they made the food and they couldn’t cancel it. We contacted customer service, they didn’t answer. The restaurant made us both orders and I called customer service the next day again. They answered and escalated the case. The people whom they escalated it to took a week to respond and said there was nothing they could do. Completely abysmal customer service. Whataburger isn’t what it used to be..Dc mick cVersion: 4.10.1

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