Universal Studios Hollywood™ Customer ServiceNBCUniversal Media, LLC

Universal Studios Hollywood™ Customer Service

  1. Universal Studios Hollywood™ Customer Service
  2. Universal Studios Hollywood™ App Comments & Reviews (2024)
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Whether you’re planning your visit or already in the middle of the best day in L.A., the Universal Studios Hollywood App is the ultimate must-have. Tap in to purchase tickets, access planning tools, unlock exclusive experiences, book delicious dining reservations, and even order your favorite foods on the go!


Get all of this and more in the palm of your hand with the Universal Studios Hollywood App.

Navigate Our Universe: From attraction wait times to nearby dining options and everything in between, you can find it all on our dynamic digital park map.

Join a Virtual Line: Use Virtual Line Access to choose a return time and save your spot in line at select attractions throughout Universal Studios Hollywood.


Unlock More Interactive Play: With your Power-Up BandTM and the Universal Studios Hollywood App, you can track your score as you complete Key Challenges, defeat Bowser Jr., collect digital coins, and more throughout SUPER NINTENDO WORLD™.


Ordering Food is Deliciously Easy: With Mobile Food & Drink Ordering, you can now order ahead at select locations. That means less time waiting in line and more time enjoying delicious delights!


Access Your Universal Studios Hollywood Wallet: Link your tickets and add a payment method to ensure an even more seamless visit! For a contactless experience, you can access your tickets on the go and even assign specific tickets to people within your Travel Party.

Dine On Your Time: Make dining reservations at select locations within Universal CityWalk at Universal Studios Hollywood. From classic culinary favorites to show-stopping desserts, you’ll find something for everyone to enjoy!


Plus, you can access additional features designed to ensure you have the smoothest visit possible. Virtual Assistant, Parking Reminders, Favorites, and more are available only in the Universal Studios Hollywood App.

Universal Studios Hollywood™ App Comments & Reviews

Universal Studios Hollywood™ Positive Reviews

Super Nintendo world in the appI do love that universal updated the app for the Super Nintendo world section and now that land has officially opened the app is finally useful because of tracking your points changing your power up band name to what you want and more importantly get the highest score in the land which makes it even fun because you can see how much you progress so much and and how much keys or coins you have and check the leaderboard on the app and not have to wait to where the checkpoint flag is to check your progression faster and you can even get more coins by collecting stamps from the app meaning you can get more coins from the app so it makes the Universal Studios Hollywood app worth when you go to Universal Studios Hollywood or more importantly the Super Nintendo world land itself for the experience and you really need a power up band to experience the land too so it’s worth it..Version: 1.52

One small suggestionHello! First of all, I love Universal Studios Hollywood and even more with the new expansion of Super Nintendo World to the park, it’s a literal dream come true. I do have one small suggestion for the app though. I think you should add an option to check what is in stock at each store, including the prices and if certain pieces of merchandise are in or out of stock, sort of like the menu option for restaurants. For example, let’s say the 1-Up Factory. You can check what they have in the store and can also check the prices of merchandise while also being able to see if they are currently in the shop or sold out. That’s all I wanted to suggest, and I think many people who love the merchandise will be happier with this feature so they can plan what to buy, especially if they’re new to the park. Thank you, and please consider this. -Your biggest fan.Version: 1.53

Universal Studios Hollywood App ReviewThis app is very easy to use. Up to date showtimes, has an alarm for you to use to set a set a reminder to start walking to the show 20 or 15 minutes prior to the showtime. You can also set an alarm for when a ride wait time dips to your desired wait time. Jurassic World and Harry Potter and The Forbidden Journey can have a wait time in the 90 minutes range so just set an alarm for when the wait time goes down to 30. This app is very helpful. As a platinum pass holder, it helps me plan my day accordingly without having to wait for hours and hours for a ride because the app will tell me when it dips down to 20 minutes from a 110 minute wait. If you’re a pass holder or just going for the day, use this app! I know you will find this app helpful! (it also has the tour times for Mandarin and Spanish).Version: 1.23.1

Silver season pass family experience 2018We love Universal. But there have been a few things mags that were inconvenient about the passes. It has been somewhat of an inconvenience to schedule at times with black out dates. Particularly having all of July and half of August blocked out. (My only summer vacation time.) and now with 3 Saturday’s in October blocked out when we really wanted to add horror night. Only other difficulty is my size. I’m a large woman and there are 3-4 rides I can’t ride including the 3 new rides in The Harry Potter area. Being new it would have been nice to consider larger people. And it’s a bit embarrassing to try your sample seats right out on display for everyone to watch you fail at closing the security bars. I understand you want people to see so they don’t waste their time in line, but there could be an example and perhaps have the actual practice seat around a screen of some sort. It’s a bit humiliating and shamming..Version: 1.11.1

Always more, more, more.As a fan I extremely enjoy the sight every time I visit. Adding sounds if possible would be great. Especially when the opening the app and the Universal logo appears. Add the theme song, That would be epic. Or click on a ride wait time and hear sound or characters from the ride, restaurant, etc. Side note. I would love Universal to give up marvel, simpsons etc for more universal themed rides/areas. Bring back E.T. Or Back to the Future. Have a whole land dedicated to Jurassic world or Universal monsters. Or other great Universal themed areas. But that’s just me. Thanks for providing a great app. The app definitely helps in planning out a trip to Universal Studios. Either a year in advance or the day of. Well done..Version: 1.37.0

This App Could be BetterHonestly, where their competitor (the one that uses a mouse) is beating this app and this park is though mobile food ordering and scan and go for souvenirs. I recently visited Universal Studios in Hollywood and had to stand for a long time, in a long line just to place an order for food. At their competitor’s theme park, I was able to use their app place the location and time I wanted my food order then show up, show the attendant my confirmation number and walk away with my order without standing in line. Then at their souvenir shop I was able to scan the items I intended to purchase and then purchase the items all in my app and verify with the door attendant I was leaving with my purchases. I really hope Universal looks into mobile food ordering in the future… seeing as being in California and not doing this puts you way behind the times..Version: 1.45

Alot has changed at Universal Studios since I last been (25 years ago!)Last time I went to Universal Studios I was 16 years ago, now at age 41 I got the chance to go again and I LOVE LOVE LOVE it! I was able to ride all but one ride (Couldnt fit on the Harry Potter ride so that was a bummer!) I loved all the rides I was able to ride; and the food and gift shops are all really cool! We ate at the Hard Rock Cafe and that was delicious, and those huge Simpson’s donuts we bought in the park were a perfect dessert to share! I had a bit of anxiety on the Tram Backlot Tour because it was the most packed attraction there, However I really enjoyed it. It’s a MUST! I’m glad we chose to purchase the annual passes rather than just a one day because we definately wanna go back soon!.Version: 1.10.0

Definitely worth EVERYTHINGLet me start with the first impression. Wow, just wow. Once you walk in through the huge arch it’s like wOw. You can hit the whole park in one day! (it kind of depends on the wait times) Next, the rides. The new Jurassic World ride is absolutely amazing very life like and surprising as well! The average wait time is about 120 minutes. All the other rides are amazing too! I definitely recommend Transformers, Harry Potter- The Forbidden Journey, The Simpsons Ride, Despicable Me for daredevil riders. Lastly, the shops and restaurants/food stops. All of the ones we went to were aMaZiNg! No matter where you go the food will be worth it!! Overall I had an absolute blast at this new updated theme park!.Version: 1.21.0

Love the app - why did I have a hard timing finding it through search?I've used this app to plan park trips and I love it. The filters on the map are super helpful, and it seemed like the wait estimates were accurate. I've recommended the map to 3 people. After my visit, I deleted the app to save storage. When I tried to find the app to prep for my next visit, I couldn't find the app when I search "universal studios hollywood" in the iTunes Store. I was only able to find the app through the "download app" button on your website. I'd recommend figuring that out in case anyone else has had that issue - I'm using an iPad..Version: 1.10.0

So impressedWe have always been frequent CA theme park goers and I was so impressed by our recent visit to universal studios. We visited Disney and here and all of us agreed that we had a much more enjoyable time at Universal. The workers were fun and engaging, the wait times were minimal and our day was just more relaxed. The workers make a huge difference. They talked and joked with the kids, they smiled and really seemed to enjoy being there much more than we saw at the other parks. Great job Universal. Thank you for making it fun again. We already want to come back..Version: 1.45

At first I wasn’t sure but...They gave us a discount for our youngest and we had just spent a couple days at Disney so I wasn’t expecting much but after going on some of their new rides I was completely amazed and loved it I can’t wait to go again someday. It was also awesome to be in Springfield and eat a homer size donut that fed my entire family LOL the Harry Potter ride was amazing the tour is a must try to sit on the right of the bus if you can. My only complaint and grape that I was bummed about was I’ve wanted to go on the Transformers ride forever and we went by two days after they closed it....Version: 1.25.0

Studio Tour was not goodI really looked forward to the Studio Tour but was unable to clearly hear our tour guide C.J. for almost the entire tour unless we were at a complete stop. I mentioned to her 3 times during tour that we couldn’t hear her but there was very little acknowledgement of the problem. I would’ve rather not had her speak at all and just read subtitles on the video screen, especially during the 50% volume reduction areas during which we could hardly even hear her talking at all. I told the bus driver Rob afterwards that the speaker system was horrible. We are going to try the studio tour one more time today to see if it improves w/ a different guide..Version: 1.11.1

Best theme park experience!My husband and I downloaded the app before going. The wait time feature is awesome! You can even put an alert when the wait time gets to a particular time. We were able to plan out our path based on our itinerary that kept us up to date of wait times and upcoming show times. We put our top things in our itinerary and we’re able to get to them all and have extra time to chill, eat and shop. We spent 7 hours at the park on a Saturday and got to do the studio tour, 2 shows, the walking dead experience and 5 rides. 👍🏼👍🏼👍🏼👍🏼👍🏼.Version: 1.10.0

This is a really good appThis app actually update that time to stand by in each rides those people that said this app doesn’t show where you are in the park it is wrong cuz they are stupid and never pay attention to the request that the app ask you to let the app navigates you in the park . The rides are sometimes broken but why do you blame it on the app the app didn’t do anything wrong if you want to write a 1 star feed back on this good app please think is it legit or not because you can’t blame everything on the app..Version: 1.21.0

Fantastic app that will make your day easyThis app was the best discovery made before going to the studios. It is all real time so you don’t have to look for signs or look for wait time boards around the park, which are only a couple or maybe just one. It helps you keep track of which rides you have ticked off! You can set a reminder if you don’t want to miss their incredible shows which happens only after couple of hours. Must must must download.Version: 1.4.2

Lifesaver and a time saver!!Use this app!! The interactive map and the attraction wait time listings were the best features. You can also see where the food places are and what's served there. My favorite part is that the map can see which direction I'm facing. This was super helpful for me when meeting up with a friend in an area of the park that I wasn't too familiar with. I was able to figure out where I was quicker because I'm normally terrible with maps, lol..Version: 1.10.0

Finally...but more can be done...Finally Universal Studios Hollywood gets an app! You can tell this app was made from the same company which built Orlando's app. The challenge is that you cannot navigate Universal Studios Hollywood the same way as other theme parks. Not all attractions with wait times or street shows are listed, but the major information is here. This app is great if you are a frequent visitor. So close Universal...just a little bit more, please. Lots of missing key information needs to be added..Version: 1.25.0

UniversalI went to universal so many time it is so good it’s better then Disneyland I went on the mummy juarssic world Moria cart transformers Kunfo panda simsons Harry Potter hippo ride rollercoaster studio tour everthing even the shows the first time I went to universal it was so amazing I’m 11 years old now I went to universal since I was 5 years old so I no where everthing is at thank you universal studios Hollywood thank you for letting me go there..Version: 1.54

Magic and KeysI love everything about this place! I have been to several surrounding parks, but never this one. It looks so amazing! Especially the Harry Potter Two Worlds! I am excited to finish planning this trip for family and friends. These memories truly last forever, and I hope to revisit at least one a year in the future, until the day I die!.Version: 1.57

Great timeMy family and I had a wonderful time at Universal Studios, it’s truly an amazing place. We loved the rides and also enjoyed meeting the celebrity impersonators throughout the park. We only wish something could be done about the wait on the long lines. The two hour wait for the Jurassic World ride was excessive not to mention that you’re on your feet the entire time, maybe if seating was provided it would make the wait less taxing. Overall, we all had a very good time..Version: 1.22.0

Best universal studios I EVER BEEN TOUniversal has all kind of rides like minions 3d and transformers 3d also they have meet and greets Even Harry Potter has his own land even minions called super silly fun They should make a grinch ride if they can Also they have food and the Simpsons who doesn’t like the simpsons even have their own land and that’s what I want to say thank you universal studios Hollywood for letting me be here.Version: 1.48

Great app just needs annual pass linked option for pass membersI LOVE this pass but what will make it even more enjoyable will be a feature that can let us the annual pass holders have an option to link our pass or make an account as of what the Disney app has so that we can just have it linked to our phone Incase we might of misplaced our pass or something..Version: 1.11.1

More than I expected, and yet could be so much more!I was amazed by the full scene themes of every attraction and performance great job in doing so, but I feel some theatrical screen lines could be added to the hogshead eating areas alongside the theme music as well as more cast and characters to the theme park and overall for my first visit it was awesome and will definitely be going again thank you!.Version: 1.14.1

App is OkayI used the app today and it was just okay. I like that it shows you the wait times for rides and offers a park map, but I wish that it offered step by step directions to where I would like to go. Aside from that, the biggest downer was that I could never scan my power up band for Super Nintendo World. I tried no less than 20 times from morning until night and it just continued to spin each time..Version: 1.51

This app is amazing!!!I am so happy that I found this app on the brochure! It has every thing you need. It shows you the wait time and the location, also were you are. It talks about the latest news and shows you what shows their are and their times! It also tells you were bathrooms are and eating ares! I love it! THANKS.Version: 1.25.0

I really like this app!This app makes it easy for me to know what the wait times for the rides instead of trying to locate a wait time sign. I also updated the wait time quickly which is very useful. I do wish that other theme parks had this level of technology that helps people in the park find their way around..Version: 1.4.1

Very Helpful App!😁The Universal Studios App is very helpful and really easy to use. It’s so easy to navigate and includes many helpful things like adding an alert when a ride has a shorter wait time. I’ve had nothing but good experience with this app and its definitely more reliable than the Disneyland app. 10 out of 10 recommend!!😁.Version: 1.22.0

Love this app 🫶🏻This app is very helpful, i went for my first time in march and i would continuously look back to see the wait times and when show times were. my family use it all the time when we are at universal studios. this is very helpful and i would recommend it for anyone how doesn’t want to walk to the other side of the park until you know how long you have to wait. it only takes a few seconds to look and you can make a list to see what you have and haven’t done. i love this app a lot and i think you should use it too 🫶🏻.Version: 1.47.1

Being able to see both parks on same appI wish you can switch from Universal California to Florida maps on the same app, and just be able to switch from one to the other. Add the feature please..Version: 1.49

Pass holdersWe love the park so much we have been pass holders for the past 11 years. Would highly recommend getting a season pass. Also starting from the bottom of the park and working your way back up is the way to go!.Version: 1.39.0

10/10Our family had the best time. If you are there for the interactive band make sure you tape at least twice so you can get the stamps and keys or you’ll have to wait in line and do it all over again.Version: 6.0.1

No Member Account OptionIt would be a million times better if there was a membership feature which contained your pass for easy availability, account updates and other membership info. To be honest it’s quiet surprising and disappointing that it’s not available. We have various memberships to much, much smaller venues and they even offer member apps for easy barcode scanning upon entrance (in addition to ID at some)..Version: 1.17.0

Some improvements could make it 5 starFirst of all I love the app for showing wait times. Very helpful. It’s a little confusing with certain things like where do I go to make reservations for toadstool cafe? There’s never an option. Second the horror night mazes are now integrated. This makes it harder to find the maze wait times when your there for horror nights and harder to find wait times for normal day stuff. Also the Super Mario wristband is a great concept if the ride connects with it. If not the wristband is pointless. Please fix. Especially since there are no refunds on this $40 item. :(.Version: 1.56.1

My Journey at Universal StudiosI in joy going to universal studios with my family I have the year pass it is a great place and I don't get bored of it my favorite ride is the mummy and drastic park I could go on them 10 times a day there the best although sometimes the line are long Which is why I like to go on week days.Version: 1.10.0

TheThe.Version: 1.57

Loving playing some Mario video gamesI love to play some Mario video games on the wii, the wii u and the Nintendo switch at my house.Version: 1.56.2

Universal reviewIt cool It’s cool.Version: 1.56.1

InterestingI’ve haven’t been to Universal Studios in California before it looks very amusing and fun for young children and adults too since I live in Toronto Ontario I’d love to come.Version: 1.49.1

Awesome App!This app was so helpful! It was great to know how little Ng the lines were so we could strategically plan out where we’re going next! I also love checking the app to see how long the rides are now:).Version: 1.54

App reviewI think that this app is very good and well made and compatible with iPod but can you make a Hollywood one because I really need it.Version: 1.46

LoveGreat park cant wait to experience the horror nights 😍.Version: 1.40.0

There really need to be a GPSThe map is really confusing, and there’s no GPS to compensate.Version: 1.46

Super fun!I especially enjoyed the Transformers one and the Land Show at the Hogwarts! Will go there again!.Version: 1.14.1

Great rides butThe rides are amazing and fun. The customer service is nowhere near the one from Dysney. The foot tastes terrible and the meal plans are a disaster. Unlike dysney you can’t redeem for snacks if you have meals left over. Which is awful. The rides are amazing and the infrastructure is well designed. Overall a good trip but it didn’t leave me wanting more..Version: 1.19.0

The bestI love it.Version: 1.14.1

First visitCrowd control entering the shows could’ve been done better. It was rather uncomfortably warm during the special effects show, albeit entertaining..Version: 1.11.0

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