Universal Studios Hollywood™ Customer Service

Universal Studios Hollywood™ Positive Reviews

RenewI had my anual pass for more then 10 years and then we just buy every other year ….Before with little money we renew our anual pases we want that back…for Californians last month I had visitors from another state but they have they’re anual pass too and we went to universal and they didn’t let us go cause block day they ask too much money for the day so we went to another place and we alway spend some money when we go out …as a business is not good cause you let this money go to another place .we prefer universal than Disney cause you are our neighbors we live in Glendale CA ,the other thing is some staff need to smile and need to be more polite especially with handicapped for the tour it was very hard to sit our grandmother and then we notice that you have ramps for that but they didn’t tell us nothing I have other things that I don’t want to talk about but I’m still loving going there.LuchamazaVersion: 6.3

Big disappointmentI planned this trip for my family of 5 because my son was being deployed to Japan and I wanted a nice last family vacation. On the website they had ticket deal for general admission and Halloween nights for $159, but it would not let me purchase 5 tickets. So I bought 5 express line tickets and spent like $1300. While at the park I ran into an employee who was asking how we were enjoying the park and I told him about not being able to purchase 5 tickets for the Halloween nights deal and he apologized and said that he would go with me to guest services and he told the girl behind the counter to give me the deal for the Halloween nights and she said ok, he left and she was having trouble upgrading my ticket and another employee walked over and she says I can’t upgrade her ticket and the guy says no, you can’t and said if I wanted to do Halloween nights I would have to pay $105 more for each ticket. Why did she not bring up the other guy who told her to upgrade my tickets? We still made the best of our trip before he left.Gr82bcuteVersion: 6.6

Super Nintendo world in the appI do love that universal updated the app for the Super Nintendo world section and now that land has officially opened the app is finally useful because of tracking your points changing your power up band name to what you want and more importantly get the highest score in the land which makes it even fun because you can see how much you progress so much and and how much keys or coins you have and check the leaderboard on the app and not have to wait to where the checkpoint flag is to check your progression faster and you can even get more coins by collecting stamps from the app meaning you can get more coins from the app so it makes the Universal Studios Hollywood app worth when you go to Universal Studios Hollywood or more importantly the Super Nintendo world land itself for the experience and you really need a power up band to experience the land too so it’s worth it..The universal guyVersion: 1.52

One small suggestionHello! First of all, I love Universal Studios Hollywood and even more with the new expansion of Super Nintendo World to the park, it’s a literal dream come true. I do have one small suggestion for the app though. I think you should add an option to check what is in stock at each store, including the prices and if certain pieces of merchandise are in or out of stock, sort of like the menu option for restaurants. For example, let’s say the 1-Up Factory. You can check what they have in the store and can also check the prices of merchandise while also being able to see if they are currently in the shop or sold out. That’s all I wanted to suggest, and I think many people who love the merchandise will be happier with this feature so they can plan what to buy, especially if they’re new to the park. Thank you, and please consider this. -Your biggest fan.Pointbreak09Version: 1.53

Universal Studios Hollywood App ReviewThis app is very easy to use. Up to date showtimes, has an alarm for you to use to set a set a reminder to start walking to the show 20 or 15 minutes prior to the showtime. You can also set an alarm for when a ride wait time dips to your desired wait time. Jurassic World and Harry Potter and The Forbidden Journey can have a wait time in the 90 minutes range so just set an alarm for when the wait time goes down to 30. This app is very helpful. As a platinum pass holder, it helps me plan my day accordingly without having to wait for hours and hours for a ride because the app will tell me when it dips down to 20 minutes from a 110 minute wait. If you’re a pass holder or just going for the day, use this app! I know you will find this app helpful! (it also has the tour times for Mandarin and Spanish).Selenan1111111Version: 1.23.1

Silver season pass family experience 2018We love Universal. But there have been a few things mags that were inconvenient about the passes. It has been somewhat of an inconvenience to schedule at times with black out dates. Particularly having all of July and half of August blocked out. (My only summer vacation time.) and now with 3 Saturday’s in October blocked out when we really wanted to add horror night. Only other difficulty is my size. I’m a large woman and there are 3-4 rides I can’t ride including the 3 new rides in The Harry Potter area. Being new it would have been nice to consider larger people. And it’s a bit embarrassing to try your sample seats right out on display for everyone to watch you fail at closing the security bars. I understand you want people to see so they don’t waste their time in line, but there could be an example and perhaps have the actual practice seat around a screen of some sort. It’s a bit humiliating and shamming..Snotbox17Version: 1.11.1

Always more, more, more.As a fan I extremely enjoy the sight every time I visit. Adding sounds if possible would be great. Especially when the opening the app and the Universal logo appears. Add the theme song, That would be epic. Or click on a ride wait time and hear sound or characters from the ride, restaurant, etc. Side note. I would love Universal to give up marvel, simpsons etc for more universal themed rides/areas. Bring back E.T. Or Back to the Future. Have a whole land dedicated to Jurassic world or Universal monsters. Or other great Universal themed areas. But that’s just me. Thanks for providing a great app. The app definitely helps in planning out a trip to Universal Studios. Either a year in advance or the day of. Well done..CacktieVersion: 1.37.0

This App Could be BetterHonestly, where their competitor (the one that uses a mouse) is beating this app and this park is though mobile food ordering and scan and go for souvenirs. I recently visited Universal Studios in Hollywood and had to stand for a long time, in a long line just to place an order for food. At their competitor’s theme park, I was able to use their app place the location and time I wanted my food order then show up, show the attendant my confirmation number and walk away with my order without standing in line. Then at their souvenir shop I was able to scan the items I intended to purchase and then purchase the items all in my app and verify with the door attendant I was leaving with my purchases. I really hope Universal looks into mobile food ordering in the future… seeing as being in California and not doing this puts you way behind the times..Don't need a gd nicknameVersion: 1.45

Alot has changed at Universal Studios since I last been (25 years ago!)Last time I went to Universal Studios I was 16 years ago, now at age 41 I got the chance to go again and I LOVE LOVE LOVE it! I was able to ride all but one ride (Couldnt fit on the Harry Potter ride so that was a bummer!) I loved all the rides I was able to ride; and the food and gift shops are all really cool! We ate at the Hard Rock Cafe and that was delicious, and those huge Simpson’s donuts we bought in the park were a perfect dessert to share! I had a bit of anxiety on the Tram Backlot Tour because it was the most packed attraction there, However I really enjoyed it. It’s a MUST! I’m glad we chose to purchase the annual passes rather than just a one day because we definately wanna go back soon!.Carriefromthe661Version: 1.10.0

Super fun!All the employees were super polite and helpful from the entrance gates Goerge and his friend. Also Jay who was so kind and did hat sorting for my kids and the women working in the back with him who had white hair. The woman who helped us order at the 3 broom sticks restaurant. The wand experience was so magical. And everyone in the store who helped us buy and engrave our wands. Also the gentleman who helped us at the windows with using the wands. The nice lady who kindly asked our daughter in the nicest way not to sit on the escalator step and gave us a fast pass to Jurassic ride. We loved the pets ride, Harry Potter rides, Jurassic park ride, Mario kart and transformers. Everyone we spoke to was super nice and helpful!! Thanks so much. We will definitely be back:).LulagiVersion: 6.10

VacationHad a great time, took my grandkids for their annual trip. The kids loved it and favorite meal time was Simpson land because of the crusty hamburgers. The mummy was one of the best features, including Jurassic Park. Overall, the lines were not too long. They were pretty steady moving along. I think the longest we waited in the line was maybe 30 minutes which that’s not bad, I would say you guys were a four star. We bought the special tickets; buy one get the second one free. The grandkids are going to be returning before December probably during the Halloween holiday looking for other features that are going to be included as part of the bonus for Halloween. Grandma.Grandma MunozVersion: 6.5

Definitely worth EVERYTHINGLet me start with the first impression. Wow, just wow. Once you walk in through the huge arch it’s like wOw. You can hit the whole park in one day! (it kind of depends on the wait times) Next, the rides. The new Jurassic World ride is absolutely amazing very life like and surprising as well! The average wait time is about 120 minutes. All the other rides are amazing too! I definitely recommend Transformers, Harry Potter- The Forbidden Journey, The Simpsons Ride, Despicable Me for daredevil riders. Lastly, the shops and restaurants/food stops. All of the ones we went to were aMaZiNg! No matter where you go the food will be worth it!! Overall I had an absolute blast at this new updated theme park!.Confused ImaginationVersion: 1.21.0

Love the app - why did I have a hard timing finding it through search?I've used this app to plan park trips and I love it. The filters on the map are super helpful, and it seemed like the wait estimates were accurate. I've recommended the map to 3 people. After my visit, I deleted the app to save storage. When I tried to find the app to prep for my next visit, I couldn't find the app when I search "universal studios hollywood" in the iTunes Store. I was only able to find the app through the "download app" button on your website. I'd recommend figuring that out in case anyone else has had that issue - I'm using an iPad..MeeshpantsVersion: 1.10.0

Helpful but needs improvementI used the app often on my recent visit but found it’s functionality to be awkward at times. It wasn’t easy to ascertain where things were next to each other. If you were on dining you couldn’t see the names of the attractions nearby and had to switch back and forth to make sure you were heading in the right direction. Understanding that each app is different, I found the ability to book front of line not very helpful. Other theme parks in the area seem to have learned what guests need and want in the apps, Universal has some work to catch up but still glad to have had the app..John LampVersion: 6.3

So impressedWe have always been frequent CA theme park goers and I was so impressed by our recent visit to universal studios. We visited Disney and here and all of us agreed that we had a much more enjoyable time at Universal. The workers were fun and engaging, the wait times were minimal and our day was just more relaxed. The workers make a huge difference. They talked and joked with the kids, they smiled and really seemed to enjoy being there much more than we saw at the other parks. Great job Universal. Thank you for making it fun again. We already want to come back..AaradondoVersion: 1.45

Studio Tour was not goodI really looked forward to the Studio Tour but was unable to clearly hear our tour guide C.J. for almost the entire tour unless we were at a complete stop. I mentioned to her 3 times during tour that we couldn’t hear her but there was very little acknowledgement of the problem. I would’ve rather not had her speak at all and just read subtitles on the video screen, especially during the 50% volume reduction areas during which we could hardly even hear her talking at all. I told the bus driver Rob afterwards that the speaker system was horrible. We are going to try the studio tour one more time today to see if it improves w/ a different guide..TennisGal2018Version: 1.11.1

At first I wasn’t sure but...They gave us a discount for our youngest and we had just spent a couple days at Disney so I wasn’t expecting much but after going on some of their new rides I was completely amazed and loved it I can’t wait to go again someday. It was also awesome to be in Springfield and eat a homer size donut that fed my entire family LOL the Harry Potter ride was amazing the tour is a must try to sit on the right of the bus if you can. My only complaint and grape that I was bummed about was I’ve wanted to go on the Transformers ride forever and we went by two days after they closed it....Dean robsonVersion: 1.25.0

Best theme park experience!My husband and I downloaded the app before going. The wait time feature is awesome! You can even put an alert when the wait time gets to a particular time. We were able to plan out our path based on our itinerary that kept us up to date of wait times and upcoming show times. We put our top things in our itinerary and we’re able to get to them all and have extra time to chill, eat and shop. We spent 7 hours at the park on a Saturday and got to do the studio tour, 2 shows, the walking dead experience and 5 rides. 👍🏼👍🏼👍🏼👍🏼👍🏼.Estelag6Version: 1.10.0

This is a really good appThis app actually update that time to stand by in each rides those people that said this app doesn’t show where you are in the park it is wrong cuz they are stupid and never pay attention to the request that the app ask you to let the app navigates you in the park . The rides are sometimes broken but why do you blame it on the app the app didn’t do anything wrong if you want to write a 1 star feed back on this good app please think is it legit or not because you can’t blame everything on the app..N🐤MVersion: 1.21.0

Fantastic app that will make your day easyThis app was the best discovery made before going to the studios. It is all real time so you don’t have to look for signs or look for wait time boards around the park, which are only a couple or maybe just one. It helps you keep track of which rides you have ticked off! You can set a reminder if you don’t want to miss their incredible shows which happens only after couple of hours. Must must must download.Dg90774Version: 1.4.2

Lifesaver and a time saver!!Use this app!! The interactive map and the attraction wait time listings were the best features. You can also see where the food places are and what's served there. My favorite part is that the map can see which direction I'm facing. This was super helpful for me when meeting up with a friend in an area of the park that I wasn't too familiar with. I was able to figure out where I was quicker because I'm normally terrible with maps, lol..DeadsyDollVersion: 1.10.0

Finally...but more can be done...Finally Universal Studios Hollywood gets an app! You can tell this app was made from the same company which built Orlando's app. The challenge is that you cannot navigate Universal Studios Hollywood the same way as other theme parks. Not all attractions with wait times or street shows are listed, but the major information is here. This app is great if you are a frequent visitor. So close Universal...just a little bit more, please. Lots of missing key information needs to be added..Skillz5Version: 1.25.0

UniversalI went to universal so many time it is so good it’s better then Disneyland I went on the mummy juarssic world Moria cart transformers Kunfo panda simsons Harry Potter hippo ride rollercoaster studio tour everthing even the shows the first time I went to universal it was so amazing I’m 11 years old now I went to universal since I was 5 years old so I no where everthing is at thank you universal studios Hollywood thank you for letting me go there..RJBrian1180Version: 1.54

Magic and KeysI love everything about this place! I have been to several surrounding parks, but never this one. It looks so amazing! Especially the Harry Potter Two Worlds! I am excited to finish planning this trip for family and friends. These memories truly last forever, and I hope to revisit at least one a year in the future, until the day I die!.213 313 208 775Version: 1.57

Great timeMy family and I had a wonderful time at Universal Studios, it’s truly an amazing place. We loved the rides and also enjoyed meeting the celebrity impersonators throughout the park. We only wish something could be done about the wait on the long lines. The two hour wait for the Jurassic World ride was excessive not to mention that you’re on your feet the entire time, maybe if seating was provided it would make the wait less taxing. Overall, we all had a very good time..DeuceDeuceDeuceVersion: 1.22.0

Best universal studios I EVER BEEN TOUniversal has all kind of rides like minions 3d and transformers 3d also they have meet and greets Even Harry Potter has his own land even minions called super silly fun They should make a grinch ride if they can Also they have food and the Simpsons who doesn’t like the simpsons even have their own land and that’s what I want to say thank you universal studios Hollywood for letting me be here.Aaron62628Version: 1.48

Great app just needs annual pass linked option for pass membersI LOVE this pass but what will make it even more enjoyable will be a feature that can let us the annual pass holders have an option to link our pass or make an account as of what the Disney app has so that we can just have it linked to our phone Incase we might of misplaced our pass or something..Poke-master7000Version: 1.11.1

More than I expected, and yet could be so much more!I was amazed by the full scene themes of every attraction and performance great job in doing so, but I feel some theatrical screen lines could be added to the hogshead eating areas alongside the theme music as well as more cast and characters to the theme park and overall for my first visit it was awesome and will definitely be going again thank you!.Annexio101Version: 1.14.1

App is OkayI used the app today and it was just okay. I like that it shows you the wait times for rides and offers a park map, but I wish that it offered step by step directions to where I would like to go. Aside from that, the biggest downer was that I could never scan my power up band for Super Nintendo World. I tried no less than 20 times from morning until night and it just continued to spin each time..MIAturnupVersion: 1.51

I really like this app!This app makes it easy for me to know what the wait times for the rides instead of trying to locate a wait time sign. I also updated the wait time quickly which is very useful. I do wish that other theme parks had this level of technology that helps people in the park find their way around..TreeHugger058Version: 1.4.1

This app is amazing!!!I am so happy that I found this app on the brochure! It has every thing you need. It shows you the wait time and the location, also were you are. It talks about the latest news and shows you what shows their are and their times! It also tells you were bathrooms are and eating ares! I love it! THANKS.Megagirl2.0Version: 1.25.0

Very Helpful App!😁The Universal Studios App is very helpful and really easy to use. It’s so easy to navigate and includes many helpful things like adding an alert when a ride has a shorter wait time. I’ve had nothing but good experience with this app and its definitely more reliable than the Disneyland app. 10 out of 10 recommend!!😁.Diane0:)Version: 1.22.0

First time!!My family and I were there for the first time and absolutely LOVED Universal!!!! So much to do, eat, and so much fun!!! We already want to go back and looking forward to it!🤩 The Tour was wonderful and so fun!! A must activity to do if it’s your first time!!! I will definitely do it again on my next visit!.RodRez FamVersion: 6.1

Hagrid motorbike journeyThe ride is supper fun but the line is crazy long and you need a pass for the single line but other than that it is really fun and it said 100 till u get to ride and there was a delay and in the 100 minutes after the ride I still have a 13 minutes.Roblox jasperandcasperVersion: 6.2

Love this app 🫶🏻This app is very helpful, i went for my first time in march and i would continuously look back to see the wait times and when show times were. my family use it all the time when we are at universal studios. this is very helpful and i would recommend it for anyone how doesn’t want to walk to the other side of the park until you know how long you have to wait. it only takes a few seconds to look and you can make a list to see what you have and haven’t done. i love this app a lot and i think you should use it too 🫶🏻.Izzy<_>Version: 1.47.1

TheThe.ItomarasVersion: 1.57

Mario realWrist band Wrist band Wrist band Wrist band.Pizzalover6468Version: 6.3

Loving playing some Mario video gamesI love to play some Mario video games on the wii, the wii u and the Nintendo switch at my house.Nathan carlyle smithVersion: 1.56.2

Universal reviewIt cool It’s cool.〽️⬆️Version: 1.56.1

App reviewI think that this app is very good and well made and compatible with iPod but can you make a Hollywood one because I really need it.ZainzulustVersion: 1.46

Awesome App!This app was so helpful! It was great to know how little Ng the lines were so we could strategically plan out where we’re going next! I also love checking the app to see how long the rides are now:).JoeiefishVersion: 1.54

LoveGreat park cant wait to experience the horror nights 😍.Bacon.caVersion: 1.40.0

There really need to be a GPSThe map is really confusing, and there’s no GPS to compensate.Ryan He12345Version: 1.46

Super fun!I especially enjoyed the Transformers one and the Land Show at the Hogwarts! Will go there again!.HolmesismVersion: 1.14.1

Great rides butThe rides are amazing and fun. The customer service is nowhere near the one from Dysney. The foot tastes terrible and the meal plans are a disaster. Unlike dysney you can’t redeem for snacks if you have meals left over. Which is awful. The rides are amazing and the infrastructure is well designed. Overall a good trip but it didn’t leave me wanting more..AnotarbaVersion: 1.19.0

The bestI love it.Anna Banana 420Version: 1.14.1

InterestingI’ve haven’t been to Universal Studios in California before it looks very amusing and fun for young children and adults too since I live in Toronto Ontario I’d love to come.JennaJoanMVersion: 1.49.1

First visitCrowd control entering the shows could’ve been done better. It was rather uncomfortably warm during the special effects show, albeit entertaining..MrsnwongVersion: 1.11.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.13.0

Universal Studios Hollywood™ Negative Reviews

DisappointedWhen we purchased the online tickets from the App it showcased all the rides in the park. When we arrived we discovered many rides were either closed or were delayed opening due to repairs. From 9:00am to 11:30 we literally did nothing as we went from ride to ride to find out it was not open / in use. Around noon some of the broken rides began opening up but because so many rides were closed, the visitors were channeled to them with resulting wait times of an hour or more. It was “false advertising” when the App describes all the rides but the day of the visit they then inform you that the rides are closed or broken. When buying tickets the site does say “No Refunds” which is not a surprise as Universal Studios Park would be losing lots of money if otherwise. As with most parks the concessions are insanely expensive and the portions are small. Parking is expensive. It is not worth the money or the aggravation! There are many other attractions in LA worth your consideration..Out of state touristVersion: 6.6

DisappointedThis app has been a nightmare. I am currently on vacation and had downloaded app in order to purchase my tickets. At the end of my transaction (tickets already paid for), the app goes on to tell me that my tickets could take up to 12 hours to process?!?! I thought maybe this was just a standard message they use to be safe and my tickets would be sent to my email prior to that.... Sadly its around 7am and I purchased my tickets last night at 7pm and still no tickets or receipt in my email! Luckily I screenshotted the ending confirmation before it randomly exits out of it on you when you finish transaction. Read through all terms and conditions prior to purchasing tickets on app and NO WHERE does it say anything about a long 12hr wait time.. this has been such an unnecessary problem during my vacation where I should be relaxing and not worried about the wait time of these tickets and the inconvenience of worrying if there is a problem or not.. very disappointing..TthsbnsVersion: 1.25.0

The map was uselessWe visited the park during daytime hours during Halloween fright night season. The park map was cluttered with symbols for attractions that were only open during fright night. The map size on my phone was too small to identify places visually, and the directional whiskers I’m used to seeing in map programs weren’t displayed. Selecting an attraction on the map brought up an information box that obscured almost half of the map, making it impossible to navigate with it. I was left to wander around looking for signs. The wait time function was very helpful. The reservation function was only available for rides with minimal wait times. The restaurant menu function was very useful, but we didn’t try the pre-ordering function. I’ve already deleted the app..Ed from the baseVersion: 1.56.1

4 straight years with front of the line passesI can not believe that each year universal charges more each year for express passes. This year they decided to take away the passes WITH lanyards and instead give you a paper ticket that you have to find to use at each attraction. It was a hassle to keep digging in your pockets to find this flimsy piece of paper. Since I was in a bigger group, there was at least one person that had to check multiple locations to find the tickets! It was annoying! It was a relief to leave and not have to worry about misplacing the little piece of paper. What a joke! We were really upset when we priced lanyards and they started at $10 and after spending 180 for tickets for 5 people ... we really felt another $50 was ridiculous next year we might try knotts or Queen Mary!.Team Adam94Version: 1.11.1

August 2-3 weekend tripI’ve had a gold pass for the pass few years. This past weekend August 2-3 I used my gold pass for the first time this year. My family and I was at Universal Studios for the weekend. We had hotel stay at the Universal Sheraton and I bought three extra tickets for my family. On Saturday August 3rd my family tickets was good and I was not allowed in the park because I was told it was a blackout day. On Friday I spent over a thousand dollars. I was very disappointed on Saturday I was being charged for another ticket when I had a gold pass. No one was willing to help me with this situation. When you say you appreciate my business I don’t believe you. With the amount of money I was spending that weekend I shouldn’t had to buy another one day ticket..Myswts01Version: 6.4

Needs a lot of workI used the app to order food yesterday. On the app it said take a seat and we will let you know when your food is ready, and that my food would be ready between 12:30 to 12:45 pm. Time passed the app didn’t update. So I asked a worker at the restaurant because it had already passed the time by 30 mins and the app still said your food is being prepared. Another 30 mins later I go ask for help again this time the worker was more helpful it turns out my food was ready!!! My kids and I were hungry and frustrated. And the workers told me oh yeah the app doesn’t tell tell you when the food is ready. But the app is telling me it will. Fix this please!!!!.Steph.013Version: 6.4

Over priced itemsEverything is seriously over priced!! Can’t believe I paid 15 dollars for a burger and 10 fries plus 3 dollars for 1 drink and can’t even get a lid or a refill! Also waited 25min for 2 burgers (krusty burger) This place makes a ton of money and can afford one stupid refill. I’m glad my annual pass it’s almos expired because it’s insane all this prices. I will definitely take my business elsewhere in California. I drive for 4-5hr to this? Forget it.. Also your system on the tickets to hand out peoples food it’s a joke! Guy gets confused with all the tickets. You guys should get a better system with the money you saved with all the refills and lids you do not give!.Juan 702Version: 1.14.0

Bare minimum for a park appIt shows wait times completely fine and is the one good thing the app is used for. The map is sort of confusing. There are no labels when you’re trying to navigate thus making it a bit harder to figure out where you are. The most annoying thing is that no where on the app or website shows the menus of the food establishments. It only gives a brief view of what it is so you HAVE to walk to the restaurant and stare at the menu to see if it’s going to be to your preferences. It’s very inconvenient if you’re trying to plan your visit while in line or beforehand. The app itself feels outdated and uncared for..CeriseVanilleVersion: 1.23.0

One and done!Never coming back here again. Got put together on my online purchase. I have no idea what the heck they are referring to but I bought upgraded tickets off there crap of a website to get in early and have express line. Not the case. Bait and switch. No early entry even though receipt and website say as much. Manager about the front gate was absolutely no help. Kept going in circles. Seriously got put together on these tickets. $450 later I don’t matter. I won’t drop names on managers as they need a job like everyone else but uvs needs to knock this crap off. 14yr old son is really bummed as is my wife and I. One and done. To many other Halloween events. Next step remove self from emails and mailing list..Gary gnuuVersion: 1.11.1

TerribleVery unintuitive. Should not have to sign up just to get a park map. Finding rides on the map was terrible. Finding bathrooms was difficult. There should be more lockers and more places throughout the park, not just at the entrance and at the lower section of the park. All that said, we did appreciate how on top the staff was to not allow people cutting into the Express Pass line especially having paid over $1,200 for my family’s tickets for Express. However, there should NOT be two levels of Express Pass. It should allow as many times as we want without having to further upgrade..Nickzeo101Version: 1.49

Needs workNeeds some work. I thought the itinerary feature would be helpful, but it’s basically useless because very few rides/shows are available for selection. The map is not interactive, so it’s also no better than a paper map. Navigation could also be a lot more intuitive. No one wants to spend time hunting through folders within the app for a feature while trying to enjoy the park. It was useful to look up show times. It would be nice if it had wait times for the express line as well as the regular line..TiktokVersion: 1.25.0

Veteran and first responder very disappointedI spent the extra money for early entry to the park and let my family go ahead on the main ride to do child share and then was SO Very Disappointed that I don't have any interest in going on the ride at all and SERIOUSLY just want to get my day back, I sat and waited with my grad-daughter for over an hour and a half also told the times to move to another area to sit, glad that as a veteran and 1st responder for 40 years that driving over a thousand miles and all the money was spent wisely. Please be sure to pass this to.Veterans/1st responderVersion: 1.54

Don’t buy tickets from the app.I purchased tickets from the app and got no e-mail, no download and no confirmation. What I did get was my credit card charged INSTANTLY along with a message saying it could take up to 12hrs to get my tickets to print. Why not state this BEFORE letting me purchase the tickets. I’m taking my daughter to the park in the morning and now get to worry about if I’ll even have any tickets. I’ll probably have to wait in the ticket purchase while I should be in the park. I feel like this will be my 1st and last visit to Universal. So sad..Sorrin S5Version: 1.39.0

Loss Prevention Racial ProfilingYour so-called loss prevention is worse than the Police when it comes to racial profiling. I was followed up and down the stores by “undercover” loss prevention. Made me and my family feel very uncomfortable. When I brought this issue to Customer Relations they apologized and handed us a couple of front of the line tickets. Not good enough. Very disappointed. As if that was suppose to make up for our inconvenience. Nothing like the subpar service from Universal. I knew there was a legitimate reason why my family and I enjoy all our visits to Disneyland a lot more then any other theme park..Mr. Straight-UpVersion: 1.14.1

Needs some workThere are a few features that I enjoyed but overall not user friendly. Separating the bathrooms from all the other action items on the app was bad call. Many decisions felt very developer based and not user tested. Going from Disney trip to universal the app needs lots of work. It couldn’t tell me where I was on the map, it would glitch and not show rides. I think I should have grabbed a physical map instead..Denver inoVersion: 1.52

Why are passes not stored in-appThe application is missing a significant feature and that is there is no available option to store passes in the application. I’ll change my review once the application is updated with this feature. Also, not app related I know so many local residents who would signup for an annual pass if the hours of the park were extended. The issue for most locals is the park is closed by the time they can get there during the week and the weekend is always crowded of course..SeanB82Version: 1.41.0

Bug!Poor app ! Always bugging.FroCket17Version: 6.7

Won't allow me to create an accountTried creating an account with two different emails. Different passwords. Restarted the app and nothing works..F1MikesVersion: 6.5

Mobile orderFor days wont add Credit Card. Says added but then says need to add..Slainte mhaithVersion: 6.4

Questionable in app purchasesIt’s 2024 and somehow in app purchases are only sent by email? No records of ticket purchases are kept in app either..MrChan204Version: 6.4

Can’t create accountSeems like I’m not the only person complaining about not being able to create an account on the app.604Batz89Version: 6.4

Cannot make an accountI have been trying for weeks to make an account. An error message that they cannot do the request and to try again later keeps coming up..BrittneyllVersion: 6.1

Billing is unreliableI used the app to try to buy tickets. I ended up with a lot of pending charges and no tickets. I recommend sticking to points of sale. At this point, I’m afraid to use the wallet..KarusherVersion: 6.1

My app experienceThe app asked me to rate and I tried and it said 🤌.JaquintaviousVersion: 1.52

Doesn’t work properlyAll I see is that Park hours are unavailable and Show time are not available either. Why do I need this app then if I can’t even see park’s working hours on it.Alexia BlackVersion: 1.18.0

Unable to update due to deliberate restrictionsI have a older style iPad with iOS 10 on it, but for some reason universal decided that the older iPads were no longer compatible with it's software. My iPad is fully compatible with the app, but it can't update because of the restrictions put in place. Fix this issue now..WsieverVersion: 1.4.3

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