InKind Customer Service

InKind Positive Reviews

Fantastic app - I highly recommendI downloaded this app only because it was part of Amex offers. I kept seeing it Amex app again and again and decided to download it. And it’s been a great decision. I absolutely love this app. In 3 months I have been using this app in NYC, I have easily saved over $200. Even without the Amex offer, the monthly fee for the app is worth all the money and more. I would also recommend because through the app I found two great restaurants in NYC - Kanyakumari and Kabob aur sharaab. I also had great experience with their support team. For some reason, I didn’t get the monthly $50 promo in my account, they added it without any questions asked. Only small issue I have faced - in places where the internet connection isn’t great, you won’t be able to pay using the app. Happened to me once in Maman but haven’t happened since..Hrushi188Version: 6.17.1

AmazingI really do love this app. I’m a big foodie, I go out to eat a lot. I love trying new restaurants and this app enables me to do just that. I go to all kinds of restaurants including fine dining. This app allows me to save money and earn cash back while eating good. I would have given 5 stars however, unfortunately I just found out from another review that the company has gotten rid of the monthly $10 off of $30 bonus. I noticed about 2 months ago that I stopped receiving the bonus. I was going to start paying for the app so I can get the $50 off of $150 monthly bonus but now I’m hesitant to do so if the bonus is no longer offered. The monthly bonus was one of the main key components that made the app so appealing. I have saved a lot of money using InKind and I love the app. I’m really hoping they bring back the monthly bonuses, or that this hiatus is to improve the bonuses. I still definitely recommend the app but if you join now, you won’t know how absolutely amazing the savings used to be. You’ll still save money but you would’ve saved more :(..Kels.IconicVersion: 6.24.4

True FoodI just left True Food and my experience was exceptional! This was my second visit, the first being for a friend’s 40th birthday a couple weeks ago. Our server this time was the most pleasant Jewel and she really was top tier. From the beginning she did such an eloquent job explaining the mission and beliefs of True Food. She checked on us regularly and I definitely was never parched. Jewel gave updated on our food and made sure everything was to our liking. Just like Jewel, her recommendation of the flourless chocolate cake was a top tier ending to our meal. Until next time. Thank you Jewel for a great dining experience..True Food ShineVersion: 6.19.3

I NEVER write app reviews but…This app is honestly for the steals!!!! it gives you so much discounts and coupons and cashback points for every transaction so if you think about it really you’re saving almost 40 to 30%. Within the first two transactions, it gave me and my boyfriend, a free ice cream night out on the That would have cost us $40. I have saved so much instantly from this app and it’s made me try out new restaurants that I would have never gone out of my way for and been very delighted .The codes apply to the happy hours so you save so much as well on top of that..Yessi387Version: 6.29.0

Fantastic ExperienceI went out with a big group (8ppl) and wanted to try out the InKind app at a participating restaurant, but worried that it would be complicated given my large party. I experienced just the opposite. It was so easy to use, I paid exactly my share and the manager told me that they love when customers use the app to pay for a bill. It is easy and seamless on both sides. That and given you get more credit as you add funds to your account, I will definitely be using InKind. And my friends are starting to use it too. It helps me AND helps restaurants, so I am here for it..NYC AG917Version: 6.4.5

Everyone should have to save money!!I love this app. I’m based in San Francisco and as going out to eat is very expensive, this app is incredible helpful. My mom gave me a $25 credit when I spent $50 and I used it last night at a great restaurant. Pro tip: if you have Costco they can have gift cards for in kind as well. My mom bought a $100 gift card for $70 so my meal (3 people) was paid for in full using the gift card and promotion. You will save money using this app and it’s very user friendly..Rivka KeithVersion: 6.12.4

Excellent Customer Service Following App OutageUpdating my review... A prompt response to my email to support with an apology and resolution following a crash to its servers has restored my trust in its service and I will attempt to use it again. There was also a training issue at the restaurant (server should have been able to manually charge the house account) which I’m told has been corrected. ————————————— This is incredibly frustrating, even when attached to WiFi the app doesn’t connect and continuously crashes. I can’t use the credit in the account and had to pay by credit card rendering the app useless..AACanuckVersion: 5.4.3

I used to like it but I got scammedI visited restaurants on the inKind list specifically because of a $30 off $90 promotion. However, the discount was not applied to my bill, and I ended up paying the full price. I was disappointed, as the promotion was the primary reason for my visit. I addressed this issue with the restaurant owner and manager on the day of my visit, and they advised me to contact inKind directly. I reached out to inKind, but it has been about three days, and I have yet to receive a response..LilmermaidbriVersion: 6.26.6

Need a description to it’s servicesI received a $50 credit to try out this app and it was great.. up until I had about $20 left in my wallet that I wanted to use and it keeps saying that I have to have a BILL MINIMUM of $100??? This is so upsetting given that I wanted to use up all my credit before I end up purchasing more. Does it mean to say that I have to have keep having a recurring amount of $100 just to use this app? No thank you. Don’t download if you have the $50 credit- you won’t be able to use it all. Inkind should put that as a disclaimer or have it along the lines so people are more aware..Michelle bubsVersion: 6.4.9

Love, love, love!!I was deeply skeptical about inKind at first because I couldn't imagine this app was for real (or deeply harmful to restaurants a la Groupon). But in 9 months, I've tried more than 40 restaurants I wouldn't have visited if not for this app, saving more than $1,000 (yes, my app tracks!). I've had delightful meals and experienced fantastic service from inKind whenever I needed support. I can't recommend them enough — in fact, I've referred more than 15 people since I started in August 2024!.Chix0rgirlVersion: 6.27.5

Just double-check the pricingThe app appears to be easy and helpful, but with my first order, I noticed after the fact that the ordering prices in the app were inflated compared to buying direct through the restaurant site or app. This did not appear to be the case when I tried a different restaurant, so all I can say is, be aware and do a quick compare to see if you really are saving money. I’ll still use the app, but I would have wanted to be told about this, so I’m sharing it for others..ButtercupBlueVersion: 6.26.2

Great Savings, yummy foods!Initially, I was skeptical about using the app after reading some mixed reviews. However, I decided to give it a try after dining. I entered my information into the app, and my discount was successfully applied. At one point, I became concerned about my information being stolen, so l promptly deleted my credit card details from the app. Despite this, I had no issues and am happy with the outcome. I'm looking forward to using it again..Vegan_foodieVersion: 6.17.0

A STEAL!Love using inKind. Always get savings off every meal plus occasional additional discounts! They run specials on specific restaurants monthly such as 30 off 40-50, 50 off 100 or 75 off 150. If you eat out (go out for drinks) as much as I, it will pay for itself in no time, if purchasing the pass but either way; good deals to come and the restaurants haven’t disappointed yet **some mentioned restaurant availability, full disclaimer: I am in the DMV**.HowdyDahliaVersion: 6.25.0

ObsessedIf you dine out often, you need this app. inKind is like one big loyalty rewards program to a massive network of restaurants, giving you extra cash to spend at restaurants you frequent. The ability to book reservations and pay your bill in the app are just the cherries on top. But honestly my favorite part is that paying with inKind directly benefits the restaurant - servers are always so excited when I pay with the app..CMP1108Version: 6.4.9

App continues to crash on me!Tried many times and even uninstalled and reinstalled the app but continues to crash on me. Waste of my time and I already have several hundred dollars in credit on the app for a local restaurant. Had to use my credit card even though I have already prefunded this house account for this restaurant. What’s the point of this app if it’s not going to work when It’s time to pay the bill?!.Cprep123Version: 5.5.3

Game changer for dining out!It’s crazy to think a company like this hasn’t existed till now. I eat out A LOT and some of my favorite restaurants are on inKind all over the country. I mostly eat at inKind restaurants now and I love how they support the industry too. You spend the money you were already going to spend eating out, you just get bonus credit on top of that. Great product, great customer service!.ATXfestheadVersion: 5.6.4

Wow! Great Customer Service!I have been using InKind for about a year and repeatedly have been impressed with their app and customer service! They go above and beyond to take care of guests and have assisted me with some user errors that were fully my mistake, but still willing to refund me and assist! Incredible app to use and one I will use as frequently as possible!.Ol/RemVersion: 6.13.1

True food greatBeen going to true good for years. While not everything is great for me, they still get5 stars because how can everything on a menu work for everyone? The chocolate chip cookie for instance isn’t crispy but almost like cake. Won’t order it again. But my friend loved it and gobbled it up with glee. Will always be a fan if true food!!.Marge201Version: 6.28.0

Customer service issue resolvedI had an issue two weeks ago at Jaleo in DC. The restaurant made an erroneous charge to my inKind account, and they did not know how to reverse it. I had sent a message through the inKind app which was not addressed. Finally I found their customer service email address in these reviews, and using that, inKind handled the problem promptly. I suggest inKind add a link to their email under “Support” in their app..Love TCM, but ...Version: 6.3.15

SeamlessTried this app for the first time a month ago and it was so easy to use! I was worried it would be confusing while paying but it was even easier than using a credit card. Can’t wait to see what other restaurants will be on the platform in the future! P.s thank you Joann for introducing me to it :).Grant&JayVersion: 6.4.20

Customer service issuesUpdating my review. After a week of emails and then a negative review here, my issue with an expired promotion was resolved. Previously I said this: The app is a great idea but I had an issue where my monthly $50 credit (if you spend 150) vanished from my app and I’ve emailed and sent messages over and over and over. No response a week later. What a joke..DERICK WALLERVersion: 6.10.0

Great savings and DealsI love this app. I went for a $400 meal and ended up getting $75 off. I’m not sure where they do that at but it was a huge saver for me. I’ve used it a couple times and get cash back for every purchase which I can use toward other restaurants. Love the idea and love the savings. This is my ONLY REVIEW IVE EVER WROTE. That should tell you something.BreestolVersion: 6.27.1

Absolute best restaurant appSometimes it could be a bit confusing, but whether it works, which is just about all the time you can save lots of money and the promotions just keep coming, and they seem to be adding restaurants all the time which makes it even more useful..Artsy boy1Version: 6.26.9

Inkind provides a great value for dinersJust started using…and saving! I just wish there were more restaurants to choose from. We definitely consider InKind restaurants first when deciding where to dine. Had a problem paying with InKind at one restaurant we tried, but overall works really well..ColeezabVersion: 6.13.1

Sixteen ways to payPlenty of places to eat in San Francisco, some of which are favorites of mine. Great! I’ve eaten in five different places which have had three entirely different (and often quite inconvenient) ways to pay using this app. Special credit to Bluestone Lame, where you CAN’T pay for food you have already ordered, you can only pre-order. Sheesh..Adam's AppleVersion: 6.25.0

App doesn’t workLoaded up $600 in the app to pay for the meal, and it wouldn’t go through. And the other person at dinner did the same. We left dinner on a bad note and spent the rest of the night talking to the credit card company. Feels like this app is in beta mode and I hope it gets better..MacDaddy#22Version: 6.13.1

Card HackedI recently used the app on 2 occasions and it’s great. Unfortunately, I cannot trust the security of the app since someone hacked into my account and attempted to purchase food with my card that was saved. The only option is to remove the card from the Payment Methods as soon as possible or not to use the app at all. For now, I’ll choose my security..Bob RossyVersion: 6.9.5

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InKind Negative Reviews

App Did Not Pay My Bill - Very Embarrassing! Avoid!!!I’ve used InKind three times. The last time I used it, it failed to pay the restaurant. The restaurant was kind to me in the situation fortunately. I contacted customer service to ask what happened and to make sure the restaurant got paid. Cristy assured me the restaurant was paid, and confirmed that I would owe InKind $93 as I expected. I have been asking them to process this $93 payment for SIX MONTHS, and they’ve refused because Cristy is inexplicably stuck on asking me to pay more money for additional gratuity, (again, on a bill from six months ago). This week, I gave Cristy a deadline and said that if they didn’t take the $93 I would assume they’ve gifted the meal to me because I can no longer be responsible for their accounting. I don’t get paid for this. Cristy chose to continue to again argue about gratuity, and I take that as a clear sign, after six months, that they have no interest in taking my money. I’m actually sad about this because I was enjoying the app, when it worked. The creators and owners of this app need to demand to see Cristy’s email chain with me and see how she’s losing money for your company. Avoid this app at all costs! You risk being humiliated at the restaurant when the app fails, and then a ridiculously difficult process should you try to fix it. I never had to contact them and ask to pay this. I was trying to do the right thing. This is unbelievable..TMarieVAVersion: 6.17.1

Misleading promotionMisleading advertising. Went to make dinner reservations at a restaurant I had wanted to try, and saw advertisement for this app, with $50 off as a ‘special welcome gift’. Seemed like a good deal, but when I tried to reserve a table through the app, all the spots were taken through the discount expiration date. Of course, plenty of seats were available with no discount, through Open Table. Yet, the app and discount continue to be advertised on the restaurant’s website. We ate at the restaurant without the discount anyways, and I will be deleting this app. Edit: developer just responded that we could use the app to pay for the meal anyways and get the discount but that was never clear and we enjoyed our meal a week ago so it is too late. App was deleted and I will not try to use it again. As with many things, better to deal with the company directly than from some confusing third party app..Jj56778938484Version: 6.17.3

Fraud happened to meMy inKind account was hacked and my partner’s credit card which was stored in the inKind app was charged for an expensive meal that someone ate. The meal was probably paid for using the inKind App without using the physical credit card. We found out when my partner’s credit card company sent him a notification and after that I received an email from inKind with the receipt of the expensive meal. I’ve emailed inKind support to alert them about this. My partner blamed me for saving his credit card info in the app. I won’t use inKind anymore. But if you still do, I think removing your credit card immediately from the app right after paying, or not prepaying much cash in the app might save you from such fraud, particularly around holiday time..Mich_008Version: 6.7.13

FRAUDI was out of town, and made reservations for a restaurant using this app. I never used the app to pay at the restaurant but months later I was charged $310 for a “gift” I sent to someone I have no relation to. I never made this purchase, but the money was deducted from my account. I only found out because my bank notified me and I got an email from this app saying my gift was sent to the random person. When I proceeded to contact the app there is no customer support phone number. I emailed them and go no answer back. I sent multiple chats and never heard back. This is such an awful experience, especially when you’re out of town and your card gets cancelled but you need to use that card for your expenses on the trip.HonestlyLoveVersion: 6.10.1

Promotion liesI downloaded this app after a friend referred it to me as there was a “special promotion” for $150 to use at any restaurant. I double checked the provisions to make sure there wasn’t a catch, no small print or anything like that. My friend used it and got $150 worth of food in his area absolutely free, me on the other hand looked stupid when I tried to explain to Smokey Bones the said promotion, and then the app magically changed to *after you spend $300. Originally it did not say this (an hour later) I wanted to use the app afterwards but I’m very skeptical their terms and conditions will change again if I order in the future through Inkind. I deleted this app and will let my other friends know this was a promotional scam..MikestromusicVersion: 6.17.3

Broken PromisesI was offered a $25 off my next meal over $75. I went out with my family for a meal over that amount, and upon receiving the check and paying it through the app, only to be told I needed to pay $10 A MONTH TO REDEEM IT! And on top of that, when I declined and finished paying with the app, they had the AUDACITY to have me pay an addition $3.35 for the privilege of using the app. Look, to be direct, this app might be free to download but you will need to pay to actually use it in anyway actually useful and the app is not upfront with you about this. I truly hope the devs read this and change this. It’s not consumer friendly and anyone who might download this app should be fully aware of it..SmhaenllyVersion: 6.10.1

Do not use this App, it is definitely the worst experience you can have!I paid $1000 upfront to use this app, and this app never worked. The app got stuck on a screen OVER MONTHS, we had plenty of money in the account but kept stuck in screen when we need to process the payment. The customer support is unbelievable dishonest, they promised the issue can be fixed shortly but never get anything done. When I request a refund, they are trying to steal your full payment on account. It is very embarrassing to use this app and make you feel like fool when you paid everything upfront but the app never worked. STAY AWAY FROM THIS APP AND THE UPPER MANAGEMENT IN THIS COMPANY IS TRYING VERY HARD TO KEEP YOUR MONEY IN THEIR POCKET AND WON’T CARE ABOUT ANY CUSTOMER FEEDBACK AT ALL..GKC000999Version: 6.3.3

The app took back the $50 sign up bonus just because too many people are signing up latelyIf InKind can’t afford to keep its promise, then don’t make an offer to begin with!! The app is having a deal with Amex so many Amex users have been signing up for this app. The app used to offer a $50 credit on their website + $25 referral bonus = I had $75 credit in my account. Today I saw people saying InKind deleted their own $50 offer (probably due to the influx of users like me who heard about the app from Amex), I checked my app and it’s true, now I only have $25 referral credit. I’m speechless. I’ve never seen any business do this. Glad I didn’t use this app yet though I was planning to use it tomorrow..Ezzww7Version: 6.4.9

I don’t often review, but this was too much!The experience that I had with this app felt like a complete scam. It involved Black Rooster Taqueria in Orlando Fl. The ad said that you would get 15 dollars off your meal if you spend 45 dollars by using InKind. So we did, but then we are told that it doesn’t apply to the current meal but to the next one. Then when I go to use my 15 dollars off it says that I have to spend another 45+ plus in order to apply the discount. A complete disgrace! So in order to get 15 bucks off a meal I have to spend close to a 100 dollars at a taqueria?! Not to mention the time spent signing up and putting your information on the app. I guess InKind stands for thieves banding together..GBs in GBVersion: 6.12.0

Frustrating search and filters, slow appI onboarded to this app from a restaurant website offering $5 off, but it added about 20 minutes of onboarding to what would be an otherwise quick order. First, the app is extremely slow. Once i finished onboarding, it then told me the restaurant was closed, so I tried to search for other options that might be open; but their search is really lackluster with no way to filter for open restaurants near me. I went back to the original website to see their hours, and the website reassured me that they were indeed open. I check again on this app and now it’s allowing me to order and use my coupon. Finally I got my order in, and wanted to share with my husband who is going to pick it up, but there’s no easy way to share the order beyond screenshotting and manually attaching to a text. All in all not a great experience with this app. Too much friction, way too slow and bulky..RwittenVersion: 6.14.3

DON’T GET SCAMMED LIKE I DID!This is literally the first time I have ever written a review for an app but I’m so upset I had to make others aware. I signed up and yes the app worked ONCE and helped me save money off the dining bill. But then a few weeks later, ALL of the restaurants in Michigan disappeared from the app! Not a single restaurant uses InKind anymore. But wait that’s not the worst part; it won’t allow me to cancel the membership. When I click on “Cancel Membership” it first asks “Are you sure you want to cancel” something typical like that, and after I click that I want to confirm the cancellation, it says an error has occurred. Terrible! I have to call my bank now.MichelleinMichVersion: 6.9.6

I believe it’s a scamThe first time I tried to use the app it took forever to process. As a matter of fact, after trying for 20 minutes, the manager offered to try to resolve the issue. After another 20 minutes, it still wouldn’t work. We ended up paying the bill ourselves and leaving. Over an hour after leaving (a full 1 hour and 50 minutes after we first tried the app) I received an email it had been processed. Are customers expected to wait hours for it to process a payment? The manager told me they have had many problems and complaints about the app..Jp7150Version: 6.7.13

Do not signupVery shady company. They do not let you delete your Acct once you realize their app is 100% worthless. I know inKind wants to show that they have a high number of registered users so they look more successful but it’s unethical to disallow people to deactivate or delete their accounts. To inKind: If you try to sell this company and it’s proven what you did, you will lose. It’s been 20 minutes and your deactivation is still clocking Would you like me to show restaurants what you’re doing ? Restaurants, These aren’t active users, they are people who want to delete their accounts but this app won’t let them..Azmw14Version: 6.7.1

Doesn’t workI liked the idea behind this app but after downloading and giving it my phone number and email and allowing it to send me ads- which I wasn’t thrilled with- and accessing my location info- it kept offering me restaurants in Nashville. I’m in MINNESOTA- I couldn’t find a way to search by zip, city, or even state. I scrolled thru offerings that led me from “30 miles” (Nashville) to out of the country. I’m deleting this and hoping I don’t get a ton of spam. Oh! I also tried to report my concerns but they only take complaints about you experience with the app in a restaurant. I wish I had gotten that far..Pchan101Version: 6.17.0

So confusingThis app is full of “discounts” and “offers” and “savings” and “gifts” but in the end it’s just ridiculously confusing. I just want to use it to pay at restaurants, not understand their crazy business model. I got a sign up bonus, but I have to use it on checks of a certain amount… and I can also pre-pay for credit, but it’s not usable with my sign up bonus… and the “gifts” are really discount codes. In the end, I wanted to like this app and be able to use it, but there is just too much going on and I’m wary of being scammed. I decided to delete my account..SchwongVersion: 6.7.8

They apparently have no safeguards in placeThey can’t keep your account information safe. After having a terrible day in the hospital because of a car accident, I turned my phone on to find my account hacked and someone able to send a $650 gift to themselves costing me $499. I couldn’t report it as theft or fraud since my card was on file and it is considered a “billing dispute”. I have to wait for the charge to go through and then I can file a billing dispute. Not worth the hassle. Terrible app, terrible support, and terrible communication..Buyer Protection is uselessVersion: 6.10.1

Bait and switchI was recommended this app by a family member who told me that it would give me $150 in credit. I signed up excited and planned to use it later in the future. However, come to find out that switched the parameter to “$150 off your next $300+ meal” Absolutely not. This app is trash and if you made a mistake and corrected it, you shouldn’t pull back those who received the credit, it just feels like a scam and now this shady company has my email and password on their database. Stay away from this desperate company.HafidvVersion: 6.17.3

ExperienceThe app got stuck on a screen, trying to get me to add $$ to account which I didn’t want to do. We had plenty of money in acct but kept us stuck in screen. The server had to call manager over who was also confused. They were wonderful but ridiculous that this happens to them pretty often and the issue is still not fixed. It’s not the server or manager fault. We had to figure out a way for it to work. Not a good app especially if you were busy! Will not be downloading or adding again..VvvvvwwrdffVersion: 5.5.4

Money spent. No gift card. No customer support.I purchased a gift for a relative (to be used for a restaurant in Australia) and the recipient never received it. I submitted 2 support tickets but never received a response or follow up. So I tried to directly call their customer contact number in Australia to see if I can get the gift directly emailed to me instead but the number was disconnected. The level of support I’ve experienced does not give me much confidence in this product at all. Seems like such a hassle and headache to get this sorted!.Anna8302Version: 6.3.3

BewareI only had this app a month, I used an unique password because I was a little skeptical. After I canceled my free trial they continued to try and bill me $9.99 and when I will try to cancel again it will say “only an active membership can be cancelled”. Then I woke up to a $250 credit charge and they attempted to gift the money to different users in $50 increments. When I emailed the company, they tried to blame my password, but they don’t know I specifically made it unique because my initial reservations..Gift card and credit scamVersion: 6.9.6

The app is weird and the customer service is horriblI have been trying to reach someone at this company for 10 days now! I am trying to understand how to use the app credits to book a reservation. The restaurant even tried reaching out to these people on my behalf and still no luck. At this point I’m going to request a refund and stay far away from this ridiculous app. It’s the weirdest experience I’ve ever had! If you have no online help desk then put someone on the phone! It’s insane!.Kikirich07138090Version: 5.6.4

App needs improvementApp seems to be pretty slow most times and there’s just not a lot of restaurants on there in most cities. Additionally, their overview page shows a completely different amount of how many credits you used if you happen to use a discount. When I try to talk to their customer service about this issue, they are dismissive and unhelpful..MarcowhoVersion: 6.8.2

Bad app. Doesn't workBad app. Nothing works. Very questionable.Bluberriez21Version: 6.9.2

Does not workWent to a restaurant in Bethesda because of the $25 off offer. Told to use the app. App is useless. Can’t link card. « App support » gets you to InKind website, no support anywhere. What kind of rink-a-dink business is this?.ZigofeedVersion: 6.8.2

Doesn’t workDoesn’t work.BethhhhhhhhhhhmnbguVersion: 6.7.13

Trash AppDoesn’t work, can’t explore. Horrible experience just to get $5 off. Deleting it now.RichTeaMedia360Version: 6.7.5

Literally nothing worksFeels very scammy. Can’t link card. Can’t search restaurant. Even with location access. Asks for phone email payment. And does absolutely nothing..KarancpVersion: 6.7.5

Seems like a scamThis app is promoted through different restaurant websites and the first thing they want from you is all your information to market to you and yourcredit card. And then it doesn’t give you the promotion promised. Do not download this app..SamsteasandspicesVersion: 6.7.3

Scam ?Can’t link the card . Is this a scam ?.Felecity 5Version: 6.6.3

Payment Linking Doesnt WorkGets stuck at linking a card and cannot access my new account..FrankZhang0Version: 6.6.1

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