Samsung Family Hub Customer Service

Samsung Family Hub Positive Reviews

Please develop this more!!! So much potential for organizing the familyEveryone loves the basic concept and features. It’s a great start but take it to the next level. I’m disappointed that the note taking and such has been removed from the mobile version and there’s no family hub app with separate profiles. My kids and I were really looking forward to that. We use shared calendars as a family. I’m happy I can sync my Google calendar but as another user said, I would really love to meal plan sitting down or in the car or wherever I can from my mobile device. At least the shopping list is available in the mobile. Just think that many things that can be communicated amongst family members should be shared on both the appliance and on a mobile device. Memos, To-Do lists, chore charts, etc. partner with other app developers if needed. This hub has the potential to replace the family information center by allowing the user to be very detailed in all aspects and while there will be users that don’t use half the features there are many of us that will..Cristylee1977Version: 5.0.5

Hope there is more to comeWe’ve had it for a week now and we are very happy with it. Touch screen is a lot of fun. Three most useful features are the to do list, shopping list and the calendar sync with our phones. Weather app needs to be updated and not having sports in the morning brief is criminal! When it comes to recognizing food the expiration dates it gives don’t make a lot of sense all the time and it’s kind of a hassle to have to log all your food into the fridge so we probably won’t use it. I hope more apps get included down the road to allow us to get more use out of this and make us have a reason to purchase more Samsung products down the road..SexybuttsVersion: 5.0.3

We love it!We love this, super easy to find my grocery list! But!!! The last two months I’ve had to delete and reinstall the app 3 times. I hate the smart things app and don’t want to use it!! I’d rather buy a different brand of fridge before I use the smart things app..Xop4579Version: 5.0.6

Love this appIt makes it easy to know what we need when we goes to the grocery store. If my husband is out getting stuff for the yard , he looks at the app and stops to get what we need. So it has really made our lives easier. Especially during COVID-19 he went daily since our grocery stores were almost empty and it hard to find a lot of stuff we needed, so him having a list on his phone was great..Da/KukaVersion: 5.0.1

Great AppThough a little slow, it is great to have all my fridge info just a few clicks away. No longer have to make shopping list...as long as I remember to update my needs on the shopping list, and love having multiple list options for “whatever”. My grandkids love taking pics and uploading for the ongoing slide show at Grandpaw and grandma’ house....,😎.Keith Jefferson BrownVersion: 5.0.3

Love so far, but...We have had this new refrigerator for 5 days and live it so far including this app and smart things app. The only down side so far is that you cannot download any afoot so apps. The only apps available are the ones that are preinstalled. Hope that will change soon. Thanks.Ally2526Version: 5.0.4

The shopping list does not update to phoneA nice idea but the shopping list created and updated on the refrigerator does not always reflect on phone. I recently made updates to shopping list and then went to the store only to notice updated list did not sync with phone. Very frustrating as I should’ve just used the traditional pen and paper because I ended up forgetting to purchase some items.AkeatVersion: 5.0.3

Needs a print option!Love this app especially for the shopping list. Only downside is that there is no option to print the shopping list. My son is doing our grocery shopping during this pandemic and I have to type the list out for him. Please add a print option! Thanks!.JESLockVersion: 5.0.2

Very useful and well-thought-ourHave had one for >6 mos. w/out a hiccup. It was easy to set up and add to home network, after which it’s accessible virtually anywhere. We have a a list for each store/vendor that we frequent, which makes it surprisingly handy. Highly recommend!.GrampswasITVersion: 5.0.2

ConvenientFamily Hub is soooo convenient. My family & I are able to add items needed to the shopping list on the refrigerator or our cell phones. Im able to access that list while Im in the store to assure I don’t forget anything..Ssjja78Version: 5.0.4

Great tool that is coming alongWhen this first came out it had basic functionality but over the months and years they are adding more tools. We use it for shopping lists and it syncs well to the Samsung refrigerator. The Whiteboard is also a nice way to send notes. The recipes are also a nice benefit.Tony_G9Version: 5.0.3

Just got this.The Fridge and app are good so far. Right away I am wanting to be able to edit photo placement on the family board from the app and can’t seem to. I’ll be updating this review as we use both more. Possibly to 5 stars if I could edit the family board from my iPhone. Thanks!.DreamShot DevVersion: 5.0.1

UnexpectedThis fridge is the greatest thing ever!!! Bought it on sale otherwise I wouldn’t have it do to price point but knowing what I know now I would have purchased it anyway. No more forgetting what’s on the grocery list, you can just peak in. Love love love this fridge. Highly recommended..I postedVersion: 5.0.1

Love my fridge but recently having issues with uploadingAs the title states I’m now having issues uploading photo and / or Video. App just freezes and crashes. Have tried deleting and reinstalling and no dice..D.AdamsVersion: 5.0.4

App crashing on video upload!! After iOS 14.1Keeps crashing when trying to upload a video on family hub. Photos work fine only videos having issue. iOS 14.1.Tangy TyVersion: 5.0.3

It’s okI think it’s pretty difficult to move around in the app and find what you are looking for. Some of the features are nice, like the calendar. Overall the interface has a lot of room for improvement..PCMagic98Version: 5.0.5

Better than beforeEarlier found some crashes, but this time it’s working fine, really loved video upload feature!!.Kibs24Version: 5.0.1

Cant add accountsOver all I love the app! But the biggest draw back is it won’t let me add a second account! I can access everything from my phone...grocery list, whats inside.... everything! It will let me add my husbands account but when he tries to sign in it wont let log him in! He has a samsung and it so weird that the samsung app isn’t supported on a samsung phone! It works great on iPhone!.AtkNmrVersion: 5.0.3

Family hubSlow and buggy. Had to reboot twice in one week. Now I can’t upload photos suddenly..JeromestVersion: 5.0.3

BetterGetting there I’d like to see a quicker way to change the date on my items. I’m also pro barcode scanning and easy expiry date entry. I’d like support for my entertainment video options. Netflix, prime, Rogers ignite tv and more. Please open it up. I’d also like a way I can send things to my fridge like recipes I found on my phone. Update: bring back Glympse. Google photo support. I’d like the ring app to show live video when there is motion detected. Update: when I check an item off my list, it would be nice if I could set the expiry date right then and there. Expiry date management is such a chore and a feature that is broken in my opinion..PointShotVersion: 5.0.4

Not the best design in the world but worksDoes what it should.SamduQcVersion: 3.7.1

SuperFonctionne très bien.Melt11Version: 5.0.3

Not bad but needs improvementThe app is pretty basic but could be so much better with a few small additions. I’d like to see the ability to scan bar codes of items so you could scan them as you put them in the fridge and they could then automatically add them to the food list (instead of the tedious and likely to never be done manual entry). I’d also like to see the possibility to modify existing memo text (edit). The inside view of the fridge seems to show some photo history but I cannot figure out what makes a photo go into the history. Not so intuitive..ZninoVersion: 4.0.1

Works GreatI don’t know why there are only negative reviews. This application works fine with an iPhone 6S Plus. Maybe some version phones behave differently. Only reason I am not giving it 5 stars is: 1) It was hard to find in the Apple App Store - user guide that comes with the fridge says download Samsung Connect and there is nothing by that name. I initially installed The Samsung Smart Things app. User guide should be updated with an insert to direct people to download this Family Hub app. 2) Uploading pictures works if you select no more than 9. When you select 10 pictures the upload does not start..EAGarlandVersion: 3.3.4

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Samsung Family Hub Negative Reviews

Not very usefulThe mobile app is useful for uploading photos to the fridge, and I can imagine the lists would be useful for some families, but I can’t believe the meal planner functionality isn’t available in the mobile app. I don’t want to have to stand at the fridge to type in our meals for the week. It would be easier to go back to the old school approach of writing it down somewhere in the kitchen. Since I order groceries from my phone, I’d like to keep my meal plans in the Family Hub app so I don’t have to transfer the information for the family to see. The few other tools in the mobile app are the fridge inventory feature, which is so unreliable it’s comical, and the calendar. While we’ve enjoyed the refrigerator, the app hasn’t been very useful to us. I hope they’ll add more available functions in the mobile app some day..BamSam234Version: 5.0.3

App has lots of issuesI love our new fridge and all the features. That I give 5 stars. I also love the family board, but this app has been giving me a lot of issues. For one, it runs very slow. Two, I had some cropped photos from screenshots but when I uploaded ... it only uploads full screenshot view, not my cropped view. And you can’t crop after the fact on the fridge. Three, I don’t have access to my gallery (or I haven’t found the gallery app) on the fam hub... so I have to be in front of my fridge to see if photo has been uploaded. Four, I uploaded a video and clicked to add on my family board... however it never showed up. I try to click the add video again, but now it says 1 video is max. The first video never got added so there is nothing on board showing up to delete, yet now I can’t add another video. :(.Ashley4242Version: 5.0.3

Samsung takes your money for feature and then takes away the features.I had the fridge for about a year. It was great. One of the key features was that the kids love drawing on the screen. They don’t offer a way to share the pictures from the screen or add them to any sort of album, definitely a missed opportunity since you can only have 80 drawings. You could however use this app to view the whiteboard drawings as well as draw on the whiteboard from your phone. You still couldn’t download them or email them but you could at least screen shot them. Now they don’t support the newer software on the fridge with this app. They want you to use SmartThings which fragments all the features as well as removed half of the features. Now I can’t view the whiteboard at all. All I get it notes..MadhottdammVersion: 5.0.5

Update deleted our pages/pics/appsThe latest update deleted our pages/ pics/ apps and returned the fridge to factory settings. It took forever to set up all the swipeable pages the first time and I’m so frustrated to have to do it again. Our family board was completely wiped and now there’s extra pages we can’t delete, including the first page after the family board, which is now some sort of cooking page nonsense. So instead of being able to immediately swipe to the apps/ features we use, they are now paaaages later. Super frustrating. Please tell people when your updates are going to wipe all out stuff/ make us have to set up the whole console again..Me23905Version: 5.0.5

App CrashesI bought a new Samsung fridge and want to use the Family Hub app with it. The app crashes when trying to launch. This is happening on my iPhone XS, as well as 2 other iPhones we have at the house. I called Smart Things support and they said it was an account issue with two-factor authentication. They transferred me to the accounts department. They said it’s an app issue and transferred me back to the apps department. Now, 1 hour into my call, I’m troubleshooting with the apps team who says my phone and fridge need to be on the 2.4 GHz home network to work correctly. Doesn’t seem right to me and also doesn’t explain the app crashing upon launch. The app also crashes when using cell signal. We got disconnected and she hasn’t called back..MilkybobVersion: 5.0.3

Family HUB NO LONGER SUPPORTED IN UPDATEDear Samsung I purchased a FAMILY HUB fridge… One of the main reasons for purchasing this fridge was for the features of the FAMILY HUB. I understand that when you agree to update the software version you agree to any and all changes (sure it’s somewhere buried in that long agreement text you have to “hit agree to when you update) but I don’t think ANY one was expecting you all to essentially remove the FAMILYHUB from our FAMILYHUB fridge … Yah you “merged the features” insert rolling my eyes… but all you did was keep the feature of uploading photos … and the basic fridge controls.. also it’s like excruciatingly painfully slow “uploading” photos .. it’s ridiculous. “Software Update” you all should address this - develop it better to include these features again.. I mean the Alexa is cool but the whole point of the features I think he can hub shopping list … notes … is to be able to access it from your phone when your out doing these things you wrote down on your fridge to remember to do in the first place . Thanks FamilyHUBlessJaneDoe.FamilyHUB-less Jane DoeVersion: 5.0.6

How could you! 🤬Family Hub no longer works. I had to delete all of my photos off of my refrigerator to be able to do the update and after the update was finished I realized that I’m not able to upload anything unless I have a Samsung phone or tablet! I’m so mad right now that I could SCREAM! I spent $4000 on a refrigerator that I LOVED (past tense at the moment) mainly because of the scrolling pictures. You have no idea what you have taken away from me….nor do you care I’m sure. Seeing those pictures every day brought a lot of joy into my life. I had all of my family on there and especially ones that we’ve lost in the past year. I’d give you zero stars if it would let me. 🤬.LBelyeuVersion: 5.0.5

Forced to use an inferior appSame as others here. Refrigerator updated and now I have to use the SmartThings app which has 25% of the functionality. It’s slow, buggy, and is missing even the most basic features. It can’t even upload more than one photo at a time. Worse, it uploads the photos in a warped aspect ratio that makes my family look super fat and short. Hahahaha. This app is a joke and the fact that Samsung is forcing me to use a pile of junk vs the family hub app that actually worked well, is infuriating. Please allow us to use this app until you get the smartthings app fixed..Andrew ZichekVersion: 5.0.6

Bug issues with family hubI’m on an IOS device and connecting to the Family Hub is such a hard experience. It started working fine and i was able to upload photos and add them onto the screen along with memos and reminders but now when you go into the app nothing works and tells me to use Smart Things which doesn’t do the same things Family Hub does and does not control any of the same things Family Hub did but there’s still a Family Hub option back?? reinstalled the app and installed again and with the same issue..Dilnura89Version: 5.0.6

Update in August ruined best featuresI bought the fridge just for this screen and to stay connected with my family when traveling for work. Then the August 2021 update came and eliminated my ability to drop photos and notes and grocery list updates using my app and having them show up on the screen. Even when I’m home it doesn’t work right with the app now. So disappointed. Wrote into them on FB but they just sent me links to troubleshooting that didn’t help. Hoping they actually read this post and fix things that they ruined..Baby SherpaVersion: 5.0.5

Update is TERRIBLEI’m referring to the update for the actual fridge itself. I’ve never in my life experienced such a bad software update. The new functionality is so un-user friendly, I don’t know what kind of team came up with it but they should be fired. Nothing works and the home screen has a terrible layout. You can change it but none of them are good. Go back to the old version! We’ve trying updating all of the apps and restarting it but half of the apps work about 50% of the time. And they’re SO slow. The previous version was nothing like this..Elpc012009Version: 5.0.5

Family Hub App Does Not Work!This app has become obsolete and left my smart fridge without a working alternative. It seems as though ever since I upgraded my iPhone software to iOS 13, the app no longer works. It stays in the cycle of “Gathering family information..." and then comes back with "Unable to connect to server. Check your network connection and try again." It stays in that loop and never allows me to log in, even though there is nothing wrong with my WiFi connection. I can no longer upload new photos or anything else to my smart fridge..Fast Flyer 1234Version: 5.0.1

Phone synch issuesCommunication between phone and fridge I suppose are the root of frustration with this app. I have uploaded photos 4 times, appearing successful on the phone, but when I go to the message center to add a photo the stock photo strangers are the only choices given. I want to see MY family, on MY fridge, in MY kitchen, in MY house. Also, in-fridge camera will only update if you access from fridge touchscreen. If I have to get that close to the refrigerator to get a picture I might as well open the door. Using iOS 14 and will not buy a Samsung phone in order to use this app..FreshExpress7Version: 5.0.3

Latest upgrade 6.0This update is a rather large step backwards. The only app we used on a daily basis was the calendar app and now there are limited views and you cannot view the fridge calendar unless you are AT the fridge whereas before you could check it with the Family Hub app which is no longer working due to them moving over to Smart Things. Hopefully, the developer(s) will add improvements to what is currently available in Smart Things because a LOT of functionality was lost in this UPGRADE.?.Timex_TimexVersion: 5.0.5

Worse experienceWe bought this refrigerator in January of 2021. The refrigerator is NOT working anymore. It’s not cooling in regular fridge and freezer. The service center that can send a tech is going to take 8 days !!!!! We have a baby at home. I have breast milk going bad, and our food is betting spoiled. To make things worse the service center doesn’t work on the weekends. I am pregnant and now I’m stressed out with this issue. I feel like I need to contact the better business bureau and file a formal complaint and also file a civil law suit. I’m tired of Calling everyday and see if someone can come sooner. I’m stressed and sadden to see my breast milk going to waste. We have a pup at home that had surgery and we have to give him medication and special food that needs to be refrigerated. I wouldn’t recommend this fridge or customer service to anyone ..Mrs MMCVersion: 5.0.3

Constant disappointmentI’d love to see the available space to list food items expand. I really want to take advantage of the recipes based on what you have - but it is difficult when only 150 spaces are available to list items. I use nearly all of that with spices, herbs, and other cooking necessities. HOW CAN WE MAKE THIS BETTER? - Can we link to a cloud storage so the features are more useful?? - Can we offload apps we don’t use?? I want to love this fridge. I really do. But it really feels like the thing is still in a Beta phase. I am also constantly in a cycle of my Family Hub app is not syncing to the fridge. It is frustrating to constantly have to reinstall the app simply to see a CURRENT VIEW of what is in my fridge. Samsung, what can be done to fix this once and for all??.My_Kids_Make_Me_WineVersion: 5.0.3

What happened!!!I’ve been waiting for years for this application to be updated to work with my original Family Hub. It was working and then it seems like with an update now it’s not working again! Can you please fix it so it works with the original version of Family Hub again to upload pictures and other aspects is made my very expensive Family Hub refrigerator useless Update. Working for now!.BP AccountVersion: 5.0.6

Broken appJust got our new Samsung refrigerator and love it. The Smart Thing app works great with my iPhone, but this family hub app is horrible. I can do what I need to get done on the main screen on the refrigerator, but no matter how hard I try, there is no way to get past the log in screen on this app. I am given the option of either logging out or “show me how” which sends me into an infinite loop of logging out and logging in again on the refrigerator..NH blissVersion: 5.0.6

Update messed everything up.Had everything finally the way we wanted (took an afternoon) and then it said it had an update to do and all of the set up we had done was gone. All the photos, the themes (which I can’t find at all now), the wifi connection. Everything had to be redone and I can’t find everything to change it back. Can’t there be an auto save something so this crap doesn’t happen?.Tinkerdoodle1983Version: 5.0.5

Can’t get support…So frustrated. One of the appeals of the refrigerator was the way it would link to our Google calendar. We’ve had no luck getting it to sync and have tried every troubleshooting step in every help article out there. I’ve emailed numerous times with no reply and when I try to click on the “app help” it tells me I cannot access the page. I have no idea how to get support to fix this problem..NamasteAprilVersion: 5.0.5

What happened to the old Samsung.Seriously, what went wrong? How can a company be on top of the world and literally collapse and any and everything… it doesn’t matter which product, they’re all junk now, full of bugs, zero innovation, horrible UX, shove advertisements down your throat, and cheaply made. It’s sad as I used to be an extremely loyal consumer, but I’ve purchased my last Samsung product ever. I wish you the best..Payton Alan W.Version: 5.0.6

Up load video malfunctionEverything about this app is great except the fact that the app freezes and will not allow you to upload videos and it will not allow you to take a pic. When you do try to upload a pic you cannot access your different photo albums you have to go through your gallery from the newest pic up. I recommend they fix the issue with the video uploading and the camera and also allowing the photo gallery access the different albums This app freezes! I see you have added albums but I cannot open it nor can I switch to video The video feature does not work The app freezes when u try to upload pics The app will not upload pics!!!.MsarnitamarieVersion: 5.0.3

Hate the updateI despise the new update. The calendar feature only shows the current day instead of the prior week view. The weekly smaller menu and shopping list is gone. I can’t update the notes or to do list within the app. Whoever designed this obviously never used the fridge for a busy family..Mindell17Version: 5.0.5

Can’t upload photos!!!!Is this not compatible with iPhone? I was able to download app and connect it on screen but when I try to upload a photo it says it’s uploaded but when I check there’s nothing there and on top of that, instructions aren’t helpful because the app looks completely different than what it’s telling me. FRUSTRATING..Gomez MomVersion: 5.0.2

Horrible updateWas forced to delete all my pictures off of my fridge to do the update once I did it took me to SmartThings and on SmartThings I can only upload one picture at a time. How ridiculous why do you make a update worse than what it was before that makes no sense this needs to be worked on or my refrigerator was a waste of $3000 for that feature.Ford 9Version: 5.0.5

We loved Family Hub. Now it’s gone.Thanks for spoiling a great thing. Total bait and switch. We bought the fridge for the ability to make it a literal family hub. Two weeks later, your update removed all the best functionalities like multiple profiles. My son could upload pics and messages for his mom from college. That was a big deal. Y’all ruined it. I feel like I was conned..ByOsmosisVersion: 5.0.6

Not working with IOs 13This was working until a recent update pushed to the fridge. Now I can connect my iPhone X. App goes to “gathering family information” spins for a while then says it can’t connect to the server. Both cell and wifi are on on the iPhone and fully functioning. Highly disappointed that I cant use the features of this expensive fridge because an app doesn't work..CjillinVersion: 5.0.1

Warning -Do not buy or useDo not buy a Samsung Smart Hub refrigerator. They just updated the software to Rel 6.0 and are deprecating the Smart Hub App making the refrigerator an expensive appliance with no integration with the Smart Hub app except to tell you the refrigerator temperature or how many times the door is opened or closed via a separate Home Assistant competitive application that is intended to communicate with multi-Samsung devices..Routerman-KSVersion: 5.0.5

Don’t Fix if it’s not brokenI used the grocery list all the time for everything. Since the last update it quit working and none of my grocery lists work. I am really annoyed that you ruined such a functional feature. And as long as I’m annoyed - The ice machine stopped working!.CxzhyVersion: 5.0.5

No longer worksAt first this app worked with my refig now that they have upgraded the app all of a sudden it no longer works and I can’t upload current pictures to the refig or change certain things. What’s the purpose of the upgrade if we can no longer use it once it get pass 6.0 upgrade. Disappointed!!!!.MzlettaVersion: 5.0.6

App doesn’t work with updated software and SmartThings lack tons of featuresThis App doesn’t work anymore with the updated refrigerator software and redirects you to use SmartThings app, but that one lack tons of features that this had. Samsung please bring the other features to the SmartThings app or revive this app, we are loosing functionality and fun that is there!.WuayuseiVersion: 5.0.5

A Company EmbarrassmentWithout question, a horribly developed app, completely useless for the purposes of a key appliance in your kitchen. One of the great missed opportunity flubs of the modern tech era. Turns a great lcd panel into a worthless piece of glass. After the first week of putting photo’s up, you will ignore it, since it has not real value. This company put their dumb as dirt team on its development and it shows!.RaygoodVersion: 5.0.6

App will no longer be supported.I always updated my family hub when a new update would pop up. After the newest update the app gives me a message saying (app will no longer be supported if you have the latest update ) what’s the point of the app now or the appliance. 🤷‍♂️. This has to be fixed. Make a new app or something..SinfulprinceVersion: 5.0.5

From a 5 ⭐️ to a zero!Totally loved this fridge for this reason only and now they went and took all of the great features away! Now this is just a regular normal fridge that is overpriced! Incredibly disappointing. Normally product gets better within years but not worst🙄 I can’t upload any pictures any longer, I can’t even ask Bixby to set a timer for me any longer, it has none of the features I originally had..Country ButtercupVersion: 5.0.6

Why would you discontinue this app for new refrigeratorsI don't write many reviews, but I am beyond disappointed that this app no longer works on my new fridge. We have been directed to use SmartThings instead which no longer supports the family calendar, the memo pad, whiteboard, family board, and the food list...many features that enticed us to purchase a very expensive fridge. Fridge is no longer worth the extra investment. Think twice before you buy!.ACSXLIVVersion: 5.0.5

One hit wonderFamily Board can’t be edited at initial exploration. I have tried everything. For the cost of fridge and the collection of complaints here I’m shocked not to see troubleshooting or recall information. A rush to compete with Apple but a complete fail. Bixby is Alexa’s needy wanna-be cousin..Edukate78Version: 5.0.4

Such great potential but lacking interfacing and descriptive notificationThere are pros and cons to this app and as mentioned in the title there is SO much potential however is not cultivated. I appreciate We can see inside the Samsung fridge, monitor temperatures of fridge and freezer, the notification of replacing filtered etc. Notifications on fridge or freezer door being open is also great. I’m keen on the shopping lists and to do lists my boyfriend and I can both edit/update independently if one is at the store and picks something up or competes a task on the to do list it’s easy to check off - the MAJOR down side is the notification to the other the prompts is “Family Hub has been updated” what I’d like to see is “Persons name has updated the To Do list” or “persons name has checked off an item (better yet note what that item is!) on the shopping list. I’d like to see notification when an event is updated on the calendar either on the fridge or one of our family members calendars. Currently every notification is “Family hub has been updated” you then have to go through every part of the app to figure out what exactly the notification was about, was it the calendar, a shopping list, a to do list, a memo, the whiteboard, a photo was up loaded? I’d also like to see an interfacing between apps like Pinterest for the meal planner (I.e be able to send recipes on Pinterest to the meal planner) also why can we only access the meal planner on the fridge and not the app?! This is very annoying typically we don’t stand at the fridge choosing what to eat rather at work messaging one another or on the drive home or at the store etc. These are just some of my biggest constructive criticism of the app I’d genuinely appreciate improvements on. The Essence of the app is to act as a family hub which the app has the capacity to do so however very unfortunately does not provide the user the practicality of doing so..Nataliea123Version: 5.0.3

Not great for iPhone usersNot user friendly for IPhone users. Cannot change things like screen saver from phone, have to go to fridge to do it. Not many options in changing colors etc..Kriss1234456Version: 5.0.3

Can’t upload pictures any moreOk just bought this 2 days ago and was playing around with uploading pictures and videos. All of a sudden when I tried to switch a video on the board the whole thing just hung and rebooted. After that I can’t upload pictures any more!!!!! Even after resetting to factory default it still doesn’t work.. What the heck is going on????!!.Pvz fan 88Version: 5.0.3

Decent but very slow to loadWorks okay but it is very slow to load. Using on an iPhone. Maybe that’s why?.Ka_251567953482478434784Version: 5.0.3

App doesn’t workBixby Vision doesn’t work. Can’t transfer shopping list to built in supermarket apps. After a whiteboard has been saved you can’t edit your items. View inside fridge new version doesn’t allow you to view past history like previous version did..Wireless_surferVersion: 5.0.1

Gimmick developed by 5th gradersIf I could give it a 0, I would. The app is a joke. Almost every item you buy at the grocery store has a barcode. Even some fruits and vegetables now have barcode stickers. Yet this useless app doesn’t have the capability to scan barcodes and add the items to the food list. No real web browser to search for recipes, the list of shortcomings goes in and on..Anti hero 2017-99019excellentVersion: 4.0.0

Doesn’t workThis app repeatedly signs me out, will not allow me to access my fridges features or update anything at all. Since the latest update, it asks for me to verify using my phone number, which once I put it in will not actually give me an option to send the code verifying my account. As such I am completely locked out of my family hub and cannot access anything at all making the features of my fridge useless. Do not recommend at all, especially for a company like Samsung you’d think there would be an easier way to connect and access to their features..Cleeman13Version: 3.1.13

GarbageHonestly I can’t believe in 2020 someone can’t develop a reliable app. It crashes 9 out of 10 times. Tried delete and reinstall but the same thing keeps happening over and over again. It’s a shame samsung can’t release a decent app. Samsung should reimburse my fridge as I bought it thinking the app would work!.WnrodrigVersion: 4.0.1

So much potential yet so many bugs.Safe to say if this app doesn’t put out in the next week or so I’m about to return it. No point having a 20 inch lcd & you can’t use it to its maximum capabilities..Omari francisioc.Version: 4.0.0

Absolutely dreadful. Full of bugs.Samsungs head of IT responsible for the programming of the family hub app should be fired. This is the WORST app I have ever used and IT JUST DOES NOT GET BETTER!! It works only when IT wants to and 99% of the time will not actually open the app but gives a msg saying to link your Samsung acct to your email acct (already done)... OR it tells you it will send a user verification code. It does that but THERE IS NO “ENTER” button to send it back to Samsung. Get with the picture Samsung. You cannot sell a pretty fridge with a pretty screen but the innards (app) dont work! Pathetic!.WSF1Version: 3.7.2

App is garbage.There’s no excuse for this app to fail. Samsung markets this fridge with family hub app features so why not ensure everything works like it’s supposed to? Zero confidence in this brand..No app requiredVersion: 3.5.1

DisappointedI bought a 3000 dollar fridge for this app to work like garbage..Meme king 444Version: 3.5.1

What is going on with this technologyI too had success with this app and the family hub. It was painfully slow and cumbersome, but at least it worked. Then in the last month.... Can’t even access it. Samsung are glacially slow to fix this..PaulEnviroVersion: 3.5.1

Terrible AppWhat a terrible app for such a cool fridge. I have never been able to open the app and use any of it’s features on my appliance. So disappointing..JlraymanVersion: 3.5.1

Never loadsLove my fridge and the ‘potential’ it has for easily being organized But the app never loads when you try and open it.. Hopefully they can get these issues figured out!!.Ella_023Version: 3.5.1

Can you make it work?Get to the grocery store.... no shopping list. Feel there should be a refund on the purchase of the fridge. Can’t use half the stuff.Tt11122tt3333Version: 3.5.1

Authentication issuesThe app, when available, is half-decent. However, it’s almost impossible to log in. The loading screen hangs and I don’t even see the form fields. Even when it does work, most of the times I have to re-type my credentials. This is simply ridiculous!.SonicScreamVersion: 3.5.1

App rarely opensWhen it works it is great but most of the time the app doesn’t open..Tech supportVersion: 3.5.1

DisappointedNot able to log in.LllllllkkkkennnyVersion: 3.5.1

HmmUnable to sign up .. as it won’t take my Canadian postal code.NixipVersion: 3.5.1

Needs another updateNeeds a new update. It worked since the last update now the app won’t even load..ChantawnVersion: 3.4.8

Most frustrating app there isDo not waste your time downloading this app. I have three high end appliances and the app rarely works, can’t login, app crashes, can’t connect with the Samsung server are constant issues with this app. Only way I can get it to work 5% of the time is to remove the app and reinstall. Samsung doesn’t care if this app works or not. You’re wasting your money on smart appliances from Samsung because their app doesn’t work. It hasn’t worked for the last two years..Honestreviews11Version: 3.4.8

DisappointingWhy does this app keep crashing? It won’t allow me to login..RRMMmMmVersion: 3.4.8

SucksThis app sucks. Will not login, unable to use. Completely unsatisfied.J1982AVersion: 3.4.8

Horrible App from Samsung!!One of the worst apps I have ever tried. My main complaint is around authentication. The app crashes way too many times. Does not remember credentials. Renders my $10k smart fridge into a dumb one. Strange it comes from someone as big as Samsung. I wonder if this issue is in fact a strategic play from Samsung or Apple???.Sid.B.Version: 3.4.8

App crashes on loginThis is insane. I can’t even log in - enter credentials and the app crashes..CynwritesareviewVersion: 3.4.8

Can’t use on my fridgeI paid so much for this fridge and cannot even sign into this app to use it! Help!.KeithandhVersion: 3.4.8

Doesn’t workDon’t deluded yourself into thinking you could possibly make an Apple device work with a Samsung appliance. This app straight up doesn’t work. Consistently crashes on all Apple devices - all iPhone and iPad models - any time you open it. Samsung support says “buy a Samsung phone”. It seems obvious they have no plans on making this app work. Don’t bother..Stephen9293Version: 3.4.8

😞Can u update app so that we can enjoy our $6000 fridge..Psychiatrist28Version: 3.4.8

Help?Can we please get iOS 12 updates for our 7000$ fridge? Thanks.SeledsVersion: 3.4.8

Locked out of fridgeI'm constantly getting logged out. It keeps asking me to verify my account and phone even though I already did. And now the latest bug, it’s saying I have to associate my account with a user on the fridge - which I’ve already done numerous times. It’s like this app was built by amateurs.Myles VVersion: 3.4.8

TerribleGet your act together Samsung. A fridge that retails for thousands and thousands of dollars should have a compatible app to access all of its features. Not impressed at all! Like the other reviews I am repeatedly signed out of the app and have to reconnect..Mandy6264Version: 3.4.8

Won’t work for CanadaBought the fridge and trying to access the features and it won’t even let me sign up in the phone app! It asks for a zip code, which Canadians don’t use; we use a postal code! It won’t even accept the postal code. Thanks I guess this was a waste of money since I can’t use the features!.Tracyj84Version: 3.4.8

Crashes most of the timeI cant even get into the main screen. It just crashes 👎.BanchyngVersion: 3.4.8

Fix it , help your customers.The family Hub worked at first and was totally cool, but after a power outage. The app won’t connect and won’t even load on our phones . Get your sh#t together Samsung or like the dinosaurs some other companies will pick up the ball in these times of advancement! Just like Colecovision you my end up on the tables of a flea market..Kel the old guyVersion: 3.4.8

Does not workTried to login and keep login me out right away. Can’t access anything. How to control my calendar and everything else on my fridge?.CarlacsdVersion: 3.4.8

Très déçueImpossible de connecter mon réfrigérateur family hub avec mon no de cellulaire et avec cette application. Je ne peux l’utiliser que partiellement..PROGAMER X390Version: 3.4.8

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