EV Connect Customer Service

EV Connect Positive Reviews

"An Unforgettable Experience: A Review of EV connectI am extremely impressed with EV Connect's customer service. Whenever I have encountered an issue, regardless of the time, I have always been connected with a live customer representative who has been incredibly helpful. They have successfully resolved every problem I have brought to them. It's reassuring to know that I can rely on their support whenever I need it. The only downside I have experienced with EV Connect is the availability of charging stations. I hope that in the near future, more charging stations will be installed in the Winston-Salem, High Point, and Kernersville area in North Carolina. This would greatly enhance the convenience and accessibility for EV owners in the community. I want to express my gratitude to the customer representatives at EV Connect who are doing an amazing service for our community of EV owners. Your dedication and assistance are greatly appreciated. Keep up the great work!.Brooklyn ,pep,sausage x2cheeseVersion: 3.19.0

Better than any other EV Charging app or serviceI recently purchased my very first fully electric vehicle and went with a BMW i4 M50. The dealership I purchased from is 3.5 hours away from our house. The drive home for the first time was scary to say the least. My BMW navigation automatically recommends charging stations along my route, which is great, except it is not accurate when it comes to telling you whether or not the charging station is functioning. The myBMW app also charges $60 a charge whether I get a charge or not. Once you accept and it begins communicating with the car… $60 charge, not charging, tells you to disconnect and start again, boom another $60. My wife goes onto EV forums and sees recommendations for EV Connect app. Way, way, way better. And, guess what, only $25 per. The same charging station through myBMW is $60. And yes, I mean the EXACT same charging station. I highly recommend EV connect to everyone considering an EV!.GnosticWandererVersion: 3.20.0

No saved loginBeen using this for 2 months now and the only downside is when you open the app, you have to login every time. I charge my car every 2 weeks so I don’t use the app often. But when it comes time to open it, I’m spending at least 10 minutes trying to connect by logging in; it doesn’t keep you logged in which I wish it would do. Luckily my phone saves passwords and such so it’s not a complete struggle. But again, even using the little key card they provide upon request (which is supposed to make connecting quicker) doesn’t quite connect as expected. Other than that, happy with service.Noemialex_Version: 3.19.0

Great simple productI’ve been using it for the past few weeks, and so far everything seems to be working really well with the system runs really smooth aside from not having a key fob this thing is actually really accessible and relatively quick to. I love the notifications about the charging the only thing I wish I could do was display the charging status of the battery, but then again, you could do that through your cars app and the wires are good quality so hardware is really good to and it’s really safe.Deisel lxzVersion: 3.14.0

Charge stationsI currently am driving a rental . It’s a 2023 Chevy Bolt. I have been able to use a charger close to home and another close to work. They are all by dealerships so far . I can connect with ease through the app and prices seem more reasonable than charge point who also charge $50 hold if you don’t have account with them. I just feel more comfortable with charge point knowing all they want is our service w/o the coercion of a monthly membership . Good experience with the DC chargers too..VickienyVersion: 3.20.0

Free Chargers User HEHEHehe honestly only have this app for their free charging network. Extremely seamless and easy to use. Very fast on my T-Mobile network when point to scan and start the charge. The chargers I’ve used so far in the Southern California / inland empire area have been slow 6kwh are reliable. Locations are typically within colleges / universities or Malls. Not meant for full tank of charge but its free. Saves me $50 / month using the free charging network. Money goes back to the location bc im fat and buy a lot of junk..Deathstar3459Version: 3.19.0

Thank you!Wonderful location. However there’s one fault I happen to be staying at the and I had to go all the way down 32 and get back on 85 north just to get to this Malden Gas station. I couldn’t go directly to the Malden Rest Area through what appears to be a gate next to the New York Thruway construction equipment which was closed. I wish that the gate would be open because it allows us to go to the local area..Gadames378Version: 3.8.1

Great! (If it’s accessible!)The ev connect stations that are located on public property work great. The app is easy to use and keeps you informed about the status of your charge. My complaint is that the map feature in the app shows you all ev connect stations. Many of which are located in private parking lots or parking garages. Some you can quietly slip in and use for an hour or two. But many are behind a gate or garage door which you can’t access without credentials. I’ve spent a lot of time driving from one ev station to another trying to find one that I can actually use..TKempSDVersion: 3.16.0

Convenient.. but VERY expensiveI live in a smaller town in Kentucky, the amount of public chargers in my area are few and far between. I was SO excited when I found out my town had a DC fast charger. I didn’t even mind that it was only a 50kw charger, I was just happy and thankful to have a faster charger in my area. Unfortunately, after a few charging sessions, I have come to find out the rate on this thing is way too much, especially considering I’m in a smaller town in Kentucky. The rate is an automatic $3 just for plugging in, then an additional $.25 per kWh This is insane to me considering I can drive to an Electrify America charger that’s in a large city an hour from me.. plug into a 90kw charger and pay $.19 per minute. I cant help but feel like this charger is taking advantage of a smaller town with fewer public charging options.. sadly I live in an apartment and rely on public charging frequently. Maybe it’ll change one day..R8552Version: 3.14.0

Thomas MahanThis bass been the easiest and most dependable charge station in North Texas, for me. Right off the exit at Medical Center Blvd, down the Northbound service road, right at the entrance to Friendly Chevrolet. All fast charging, and a clean well lit place. Kudos to EVHQ FRIENDLY CHEVROLET, for running a class act. And the people who man the station are the other half of why I keep coming. Nay is almost like family always a friendly greeting and a great smile!!.Tm4578Version: 3.16.0

Makes charging your car easyThis is a great app! It doesn’t only show you whether there are chargers available at your favorite ChargePoint stations, it tells you EVERYTHING you need to know between the app (which lets you know the length, amount, and cost of your charge) and it’s communications (via text) that confirm your charge has started, and when it has finished. 5 stars from me!.Toddster1215Version: 3.3.1

Only fast CCS chargers between Tallahassee and TampaI've used these about 6 times now and all but once they've worked seamlessly. Last time 2 school buses were charging-thank goodness there were 2 chargers left. Bathrooms & convenience store on premises. 11 miles from 19 so 22 miles out of your way but nothing else you can do. At least they're fast!!.Old EV ownerVersion: 3.20.0

Great charging locationThank you Orr for being top notch. I wish the Mississippi location was better. I stopped a few holidays ago and was very afraid. They asked me if I wanted to be locked in because they where leaving. I couldn’t charge had to spend the night on the side of the road with my 10 year old son..LovehustleVersion: 3.20.0

Not a great appSeems out of date -it’s July of 2024 but the spinner would not allow 2024 as the year of my car. Also needs to be way more tolerant of connection issues. Had good Wi-Fi about 50 ft from charge station but it kept failing because the app times out too quickly. Also often gives blank screens when connection is lost. A good app would tell the user it’s trying to connect and keep trying unless the user cancels..SE-5885Version: 3.19.0

👏🏽👏🏽👏🏽Charge time is very quick. The app is super helpful. It always me to know where charging stations are as well as how many at each location. The added benefit of quick link to my Apple Maps to get driving directions while in my local area as well as when traveling is great..🎥🍿MCVersion: 3.20.0

EV connect!E. EV Connect is the easiest charging station to use that I have found. Periodically when my phone connection with EV Connect fails, I call the number on the charging station and they immediately set up the connection with my car so that it works. They are very reliable and easy to work with..SkidutzVersion: 3.20.0

Less than an hourI love this charging station. I normally charge up when I have 35-40% left and I am usually up to 80% in an hour or less. Its at Nielsen Chevrolet and the people here are very nice. If you want to charge here, have the evconnect app on your phone and either your credit card or paypal info in it. Its easy peasy!.Lakefront38Version: 3.19.0

Home2Suites EV chargingOther than people parking in front of this EV charger, it was great for all day or over night charging when we weren’t using the car. It is slower than my home charger, so not good for a quick stop and charge like Tesla Superchargers. Only good for guests staying the night or like us staying for a week and parked here for long hours..Central valley momVersion: 3.14.0

The time you spend to charge your car is unacceptableThe management must do something about it asap, at least 30 minutes to charge it should be enough instead of two hours to charge it to 100% it’s a time wasting and loss of money as well.King promisedVersion: 3.16.0

Instructions could be clearerEven when it’s not my first time using EV Connect, I still get asked unexpected questions in the freezing weather (like which connector are you using, without clear signs which is which). I believe more signage is needed so one could prepare the app before getting off the car and having to read the fine print..Sambd85Version: 3.18.0

More than a 2stepLove the fast charger, but it takes a few attempts to get started. At the bottom of your app if you have it. Theres a continue button that only shows half a button. This causes you miss the start procedure leading you to think your not connecting properly. It’s not me, it’s you type of thing. Great if you don’t have this problem..BrainybobVersion: 3.12.3

Great EV AppOf the 7 or 8 EV apps to at I’ve had to download (yeah, just the sheer number you need to have in your phone if you own an EV is overwhelming), this is one of the better ones. It’s be great if it could show you your charge status without constantly having to step out of your car and hit the button on the screen but can’t complain too much..NickolausicusVersion: 3.19.0

EV Connect in Eureka, MOI’m a visitor to Eureka and have charged our car 3 different times. The charger has worked each time as listed and app/connection has been seamless. This has been a much better experience than at other public charging stations, especially Electrify America stations..Lake JerryVersion: 3.16.0

WOW!!Customer service was off the hook! Apparently, the app on my iPhone still showed I was still using the charger from the last time. I was not able to use the charger because of this. He reset my app on my iPhone! Boom! I was able to go ahead and charge my Tesla! Thank you!!🤓.MrMannysCornerVersion: 3.20.0

Convenient Charging for TeslaAlthough you need an adapter as you would at any non-Tesla charger, this is a great place to charge. No problems with machine, app, payment or any issue at all. This is a great find, first spot I found in Bartlesville without problems with machine or accepting payment methods. Highly recommend..Jenn RamseyVersion: 3.14.0

At last!The old EV Connect app was on par with Greenlots and ChargePoint (which is to say passable, but not great). The new release of the EV Connect app is a huge leap forward updating the UI and the charge station interactions. It looks like someone has finally built a real mobile app for the EV driver that behaves like the best iOS apps out there. Great job EV Connect! PS: Now can you give us facial recognition?.Got Soul(EV)?Version: 3.2.1

Inyokern Airport by way of RidgecrestCharge station is great and convenient for non-Tesla brand ev. Just make sure u turn off you start stop notifications in the app or you’ll receive about 100 text and emails…this site starts and stops charging frequently…so lot of notifications 😕.Demon626Version: 3.10.0

EVThingThe charger stopped charging after only 10 minutes. I didn’t know it until I got back 30 minutes later. Called customer service. They fixed it. Had to wait another 45 minutes. I didn’t receive notification that it stopped. I have to stay with car the whole time to make sure it’s working..Till99$Version: 3.20.0

Great charger at Herndon Chevrolet Lexington, SCI work in Lexington and occasionally will forget to charge my vehicle, a Rivian R1 S, and will come by to get a quick charge at Herndon Chevrolet. There’s commonly at least one vehicle there, but I’ve never come here when both chargers were in use. It’s a fast charge and makes my day great!.DisgruntledplayerxyzqweVersion: 3.20.0

Confused but very happyThe first time I used EV I was very confused but after the initial charge it was very very easy and incredibly fast compared to other ev charge stations I’ve used. So thanks for making it relatively easy! Definitely will tell other EV users about you..Bdawwg001Version: 3.19.0

Cadillac HospitalityWhile it’s a few miles off of I-59, the hospitality made it worth the extra few miles. The charger on the rear of the building is the more powerful of the two in site which the service reps made extra effort to point out to me..MotownTravelerVersion: 3.18.0

Great!Works like a charm! I had problems earlier this year and I read others did as well. But this visit everything works great and it’s FREE! Thanks Westin. Also please be courteous when occupying the space. There’s another charging station on the property that has a non-charging vehicle in one space. Not plugged in. For days. Not good..SDAV8RVersion: 3.4.3

Great interface, clear on how to use, easy processOne of the best charging apps on the market. Excellent interface and easy to use map. Overall, this is a must-have, even if only a few chargers in your area work with it..EvanElevenRodenVersion: 3.10.0

Nice design, easy to useI like the new design, basic functions are easy to use. I’m an active user, I noticed a few hiccups when it first launched, but they were able to address all concerns quickly and things seem stable now. Nice work, guys, thanks for listening to your users..Wrong TurnVersion: 3.1.1

Satisfied customer!This weekend has been my first of public charging. EV connect has been the easiest interface that I’ve come across. Thank you for making this easy for all of us who care about electric vehicles and the environment..MSeekwinVersion: 3.8.1

Great locationVery good location with a gas station across the parking lot where you can grab a coffee or snack while you charge. Wish they had more than one station since I have had to wait in line before..Matt’s RivianVersion: 3.14.0

Accurate and responsiveThe available charging stations are accurate. When reported an issues with a charger, it was very responsive and fixed it in a timely fashion. It is very helpful using this app in daily driving of EV..Ny-playerVersion: 3.12.3

Broken phone helpI couldn’t get one of the chargers to work. (1202). I tried calling the number for help 3 times, and each time the call disconnected during the recorded greeting period. Fortunately. The person at the other charger left and I was able to hook up my car. It’s going well, but the company needs to fix their help line and one of the chargers..FmednickVersion: 3.14.0

Customer service is poorThe chargers are quick and seem adequate I’ve had to call customer service twice when the chargers at a particular location are not working and the representatives are difficult to understand and they get quite impatient when you try to ask questions..Talon MCVersion: 3.14.0

Great charging appI use the charging station at Belmont Lake State Park. Within less than a minute, the car is charging with this app. While the car is charging, I walk around the park. It’s a great way to pass the time and get some exercise at the same time..VsalviaVersion: 3.12.3

In the world of Chargers, EV Connect is the PinnacleI've owned two electric vehicles for almost a year now. I've used hundreds of Chargers. EV Connect is the cream of the crop! Very helpful easy to understand staff on the assistance line . I can't believe how much better this easy to use CCS or Chadmo ( a/c or d/c ) fast charger is than anything EVgo, Electrify America or even Chargepoint has going on. If I never used a Electrify America charger I would be incredibly happy. Unfortunately EV Connect isn't everywhere yet~ They may even rival the service I've gotten from the Tesla Assistance Team..907 gLyfVersion: 3.18.0

Reliable.It’s good to have options that just take a credit card. It’s good to know most stations are US pricing even if they don’t list otherwise in Canada.CharrongVersion: 3.16.0

Super easyEasy and fast, that’s it!.Ladygirl,Version: 4.0.1

Fontionne tres bienFonctionne comme il le devrait.Jdoucet101Version: 3.20.0

Does the jobIt works, quick and easy.LegegeVersion: 3.20.0

It’s like the only one that works easily and consistently.That’s all!.MaggierantVersion: 3.18.0

EV connect chargingThe experience I had was electrifying. I was amped to know that I could charge at the hotel I was staying at. It was convenient and easy to use at the current location..CroWolfe1991Version: 3.17.0

Very powerful but few stationsWilliam ssesanga.William ssesangaVersion: 3.17.0

Saved the day!I was almost out of juice and this charger saved the day..And smithVersion: 3.17.0

Easy useEasy setup, use and easy payment. Way better than any Flo station or Chargepoint. Thank you for making it so easy. Love the QR code for ease..Annoula2007Version: 3.16.0

Great reliable charging sessions.Worked great each time I tried it (4 occasions).CiabtVersion: 3.16.0

Works wellSometimes charge in the US. This works for me.GerryNiagaraVersion: 3.14.0

Scotia Bank (in the back)Great spot.Scotia bank SFVersion: 3.12.3

CanadaNo listing in Canada.P4manVersion: 3.2.1

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EV Connect Negative Reviews

Subpar app , compliant junk chargerThe app is ok but it seems sloppy and thrown together, the button to pick the payment is so far down on the bottom I can only see about the top 2% of the button and there is no way to scroll down to show it at least on my iPhone 12 so you are stuck trying to press a 0.5mm line of a button I can barley activate it by holding my finger on the bottom edge of the screen of my phone. The tritium charger it’s self was broke for over 9 months and now that it has been “fixed” it half works. Sadly you can only charge through the app , You can not use the payment hub or buttons on the charger it’s self it throughs error codes if you try, and like I mentioned the app it’s self is sloppy and not user friendly Over all not a very good product or service I would avoid if possible I prefer ChargePoint.IllusionvaporVersion: 3.12.3

Plug In and Cross Your FingersI use the chargers at a County-run parking lot at a train station. Plugging in and starting the charging is rarely a problem. However, not all the chargers work all of the time. And it’s not always the same ones that have the issues. The problem is that the chargers start but after only five or ten minutes they shut off, by which time you’re on the train or the train is about to come in and there’s nothing to do about it. Trying to restart charging remotely doesn’t work and, if customer service gets back to you, it’s weeks later..Jfisch81Version: 3.12.3

Takes longer to connect than it does to chargeThe process for connection takes so long. There needs to be some software updates or bug fixes. I’ve spent 20-30 minutes trying to connect multiple times. It’s ridiculous. Once it’s connected, it will stop due to “internal errors” and I have to reconnect. This makes having an EV not convenient at all. On the plus side, the charging speed is very much appreciated..Volvo EVVersion: 3.18.0

Poor product with poor serviceToday, I went to three different stations. All didn’t work or had an issue. Customer service was pretty bad. Charging is over priced for low KW. Would be faster to charge it in a wall at home. Will make the drive to a proper Tesla charger moving forward and removing the app. We own 12 gas stations in the tri-state area. We considered reaching out to these guys to put them in our stations but trying them out today it was ridiculous. You guys, just go direct to Tesla. Just a waste..Evgal6384682Version: 3.12.3

Problematic to say the leastI tried to use this app at a local Ev Connect plug—each time the machine reported ‘an error has occurred’ but without any detail about the error. I fiddled with the app for a while: I reentered my credit card info (even though the plug was free) and that all other login info etc. etc. was correct. Reentered. Confirmed. ‘An error has occurred.’ I remembered that I had a tiny EV Connect key fob for which I had paid $7.50. I scanned it at the plug: ‘an error has occurred.’ I opened the app again, found the setting where fobs are linked, deleted it, then relinked to through the app. Just for kicks, tried the app again: ‘…error…’ Tried the re-linked fob: actually worked. In short: the app doesn’t work; but relinking my fob did actually work. Frustrating, useless error messages..Felix MendeldogVersion: 3.1.1

Usually great but poor maintenanceOur station here has been great to have. However it’s been really frustrating to know of many many people calling in the second (defective) port and nothing ever happens to get it fixed. These two ports are the only ones in a large area of increasing numbers of EVs (and annoying Tesla drivers who prefer to hog this one to the 15 (!) dedicated Tesla only stations a few miles up the road). When can we see results here? It’s been MONTHS!.ChouchoucatVersion: 3.6.0

Charger with no infoI just stopped at a random charger. The is nothing on the charger. That would leave me to believe it was an EV Connect charger. There is a logo but that is all. I assume it is a EV Connect logo. I am not sure. It wasn’t till I tried to pay with card, then tried plug share app, and then that app told me it was an EV Connect charged. From there I opened my EV Connect app and everything worked. I took it upon myself to write on the charger. “EV Connect App”.ScottSheehanVersion: 3.19.0

Use Electrify America if you canThese chargers are the worst. I just did 600-miles and charged at EA the entire trip. Pull up, plug in, and charge. This is my local charger and is nothing but a headache. It took three times to get it to work and the screen on the one beside it still doesn’t work. I used Blink, ChargePoint, and Electrify America on my trip. All were flawless and easy. If you don’t have to use these chargers, don’t..Mommy kinsVersion: 3.20.0

To expensive for nothingI was in the harbor side Suite. The application(evocharge) is not in the App Store. The app is only available in the third party in the internet. They charge 20$ to a total of 15 Minutes of charging my KIA Soul 2019. The owner charge extra 3$/h to charge my card. Wasting time and money..Simon_EVVersion: 3.20.0

Worse service I ever seen.Most charging stations don’t work.PtshimsVersion: 3.20.0

BadDecent AC chargers but their DC chargers will not work with Tesla CCS. Unbelievably frustrating and useless..Bridgewater02Version: 3.19.0

You have to get up at 6 AM on holiday or you get a $25 USD FEE PER HOURAbsolute scum company. You have to get up at 6 AM on holiday or you get a $25 USD FEE PER HOUR.Rochelle2024Version: 3.19.0

UnreliableApp screen turns white once charge initiated. No way to retrieve receipt with a guest session. Charger was expensive and underpowered, will not use this service again.Colin GchVersion: 3.18.0

Rip off.I will never use EVConnect unless I cannot find even a 120v plug. The app takes forever to load. And I got 12kWh in 2 hours - and was charged over $7!! I thought I read $1.50/hr…. So there must be additional charges in the fineprint. Fool me once shame, shame on you, twice, I think not..Posted by meVersion: 3.17.0

Do not use this app in Canada!The app will work, but you’ll be charged in $US, so you pay a 38% premium. Use the EV Connect Canada app or a credit card if you prefer not to be ripped off..XzvymVersion: 3.12.3

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