Lime - #RideGreen Customer Service

Lime - #RideGreen Positive Reviews

Subject: Serious Issues with Lime Service and Poor Customer SupportHello, I have been a loyal Lime user for over 3 years, riding with my partner for around 400 minutes nearly every month — definitely one of your most regular customers. 이거 확인 안함?ㅋㅋ 내 돈을 환불해주던가 쌔벼간 시간 돌려달라고! 생각을 해봐라. 니들 한시간만 타도 너무 오래탄다고 뭐라고 하면서 더 못타게 하면서 평소에 하루에 십분 타던 사람이 (뭔 주차 오류 버그때문에 하루에 10시간 넘게 한 자전거로 ? 미친건가 진짜?ㅋㅋ) 니들이 그렇게 안해놓잖아 그리고 지도상 위치도 105시간 넘게 자전거 안움직이는게 타는거냐? So this is how you guyz treat the old customer?! Cool got it. You do not know anything about why you have to keep them in marketing for first place and this is why customer service is important . 오류도 개많은데 버그 신고해봤자 확인도 안하는거 같고 ㅋㅋㅋ 이렇게 기회를 주면 뭐해. So many Second chances, 3rd 4th your company doesnot deserve at all . Your app been stealing money 1dollar 2dollar from I just unlock! Even I have pass!!!! Is anyone listen? You want me to writr this in your insta? Why your staff doesnot check anykind of customer service, error, and reviews???????? Give me back my money!!!!!!! This is disgusting app! Thief! App stop stealing peoples MONEY!!!!!!! Hope you experience same thing in your life over and over.. lime CEO.. lol whatever jk syd별 씨 돈 다 날렸네 3년 넘게 쓰면 뭐하냐? 돈에 아주 혈안에 되어있네 짜증나게.ㄴㅋㅋㅋㅋㅌVersion: 3.218.0

Pretty great 1st experience!A group of 3 friends and I all rented the electric scooters in San Diego. We were able to easily find the closest scooter and then move on to the next nearest ones. The scooters work pretty well with a good charge, carrying us along around 10-12 MPH on flat surfaces and up to 18mph or so on a downhill. They don’t handle grass well, slowing to around 4mph or so and the motor seems to really struggle, so hop off if you need to cross grass to save your battery. I had a problem where the bike seemed like it had a good charge to start out, but the app just tells you the estimated remaining range. Once you get on the bike, it shows a number of bars, but it’s unclear what the max capacity is. I started with ~14 miles of range and 2 bars of battery. Within a few miles (3?) I was down to 1 bar and the app saying that the battery was critically low with 6 miles of range remaining. The scooter wouldn’t go above 8mpg and flashed one bar on the display. As you can’t search for another scooter while you’re on a ride, I had to end the ride, find the next closes scooter, and hen pay again to ride the scooter to nearest replacement. Overall, they are great fun and I’m glad that so many are available downtown. I would appreciate future features of 1. Showing the charge remaining in the app before you get on the bike in addition to the range 2. Be able to quickly locate the nearest bike/scooter/ebike and then navigate to it 3. Be able to do #2 while on a current ride when you need to replace your ride due to low battery..ScurveeVersion: 1.29.1

WORST CUSTOMER SERVICEI would give this company 0 stars if I could. The other day our lime car randomly locked with ALL of our stuff in it- backpacks, school books, computers, wallets, etc. and we could not get it open! No matter what we tried the car stayed locked. When we called customer service we were on hold for hours before we reached an agent who could help. Once we finally got through they were rude, told us the couldn’t send someone (even though it was on a weekday during normal business hours), and left us stranded! Anytime we asked a question we were met with the same answer of “I don’t know” or “No one can help”. We finally asked to speak with a supervisor and low and behold were on hold for even longer. We even called AAA and the police department for tips on how to get the car open. If this company wants to be taken seriously in a big city with a lot of customers, like Seattle, then they need to reconsider their product reliability and customer service. I would recommend avoiding their products at all costs..CamiTnameVersion: 2.66.0

FrustratingLime scooters are very helpful , especially in nyc (the bronx). but im very frustrated with a few things. if i purchase a lime pass , why does it not apply to group rides? now when it’s late at night and i’m outside with my friend and we’re trying to get home fast but also not spend so much money, but the stupid lime pass doesn’t even apply for group rides. i understand why it probably wouldn’t, but to be fair, it’s barely even a group ride if i’m only sharing it with one person… another thing, today i had 9 minutes left on my lime pass. it’s takes me about 7-8 minutes to get to work on the scooter. so i try to take one out and it wouldn’t let me because i don’t have $15 for the app to temporarily hold. which is fine extremely stupid because if i paid for the lime pass, i should be able to finish it. why are you being greedy and trying to hold $15 like i didnt already pay in FULL for the lime pass??? so now im late for work, AND i didn’t even get to finish my minutes on my lime pass, so yes i do feel like my money was quite wasted. you guys should have all this type of information displayed BEFORE people even create an account let alone spend money within the app..ImnotnoVersion: 3.209.0

Beware! Charged $100On May 9, I decided to give LimeBike a try. I rode an electric assisted bike from work to my apartment. First bike I tried to unlock didn’t work, but still charged me $1. I figured it was no big deal. Moved on to the bike next to it and it worked. Rode home (~6 miles) and parked the bike outside of the apartment complex. Locked it, was charged my final fee, and went inside. Came outside about 6 hours later and saw the bike was still sitting there. In the morning, I noticed the bike was gone. I assumed someone rented the bike and thought nothing of it. 1 month later, I see a $100 charge from LimeBike. I received an email stating they could not find the bike and I was the last person to use it. Now they are saying I’m responsible, which makes no sense. The entire business model is based on users renting bikes and leaving them wherever they want for convenience. This means that anyone could take a locked bike and the person who used it last would be charged. I will update if LimeBike does the right thing and refunds my money, as I have no control over what happens AFTER I rent a bike..Newbie Suburb InvestorVersion: 2.4.0

Fantastic fruitLiterally the best thing since sliced bread! These scooters are fast, (17mph) furious, and amazing! Easy to use map helps you locate your ride. And once you’ve happened upon it’s pinpoint location, if you still can’t find it, you can ping it. Very user friendly and a blast to ride around downtown anywhere available. I live in Myrtle Beach, SC and so wish they were available there. Any time I’m in an area that they’re located you can bet I’ll be on one. Once activated, they disappear from the gps map so that others can’t find and take them. You can pause your ride if say you and a few buddies are riding around downtown bar hopping and simply resume as soon as you get back outside. And let’s say God forbid that someone does jack your ride, you can deactivate the scooter or once it gets so far from your phone it will completely stop. They are the literal best and you absolutely have to try them out if you haven’t. Add it to the bucket list!.Itouch77Version: 2.108.0

Great scooters, great prices, annoying bugsFirst of all, Lime scooters are great if you live in a downtown/inner city area. I attend the University of Louisville, and I find them to be a fantastic resource if you end up running behind for a class, or if you’re just feeling lazy one day and don’t want to walk. However, I take issue with the payment system, specifically Apple Pay. Ever since I’ve had the app, and no update has fixed this, the screen will freeze the moment the app attempts to initiate your Apple Pay. This is resolved by closing the app reopening it to resume your purchase, but it is an obnoxious bug that has eluded the updates and continues to plague the system. Normally, I wouldn’t fault an app for a bug or two here and there, but this occurs every single purchase, no matter what. This easily takes the app down two stars, in my opinion. I could also ramble about the state of disrepair some of the scooters can be found in, but that’s mostly attributable to the other riders that trash them and don’t report it. All in all, please fix this bug and I’ll give you all 5 stars..Brad EadesVersion: 3.90.0

Scooters behind locked fences :(I’m sure this will get lost amongst all the other reviews but here goes- this is a really wonderful app with one flaw; on multiple occasions, i’ve walked to a scooter and found that someone has parked it behind a locked fence, in a parking garage, or somewhere that is otherwise blocked off. I can hear it ringing, I can see it, but I can’t get to it. it’s quite frustrating to say the least. I wish there was a way to indicate that someone has parked the scooter in an inaccessible location- maybe there already is a way to report “improper” parking, since you’re supposed to take a picture after parking, but if there is i haven’t found it. it might make sense to impose a minor penalty/ fee on the person who parked the scooter inaccessibly, so long as the person who finds it can provide photo/ video evidence that the scooter is blocked up somewhere it can’t be retrieved from. maybe prompting people to explain why they’re cancelling a reservation would be a good time to check that the scooter was correctly parked?.Wiish userVersion: 3.13.0

DFWFirst ride in Dallas. Our bikes worked, the map worked, my bell worked, there’s a nice place to store your phone... And the sounds are cool. No complaints! There are plenty along Katy trail. I did however accidentally push the green button on the card payment twice on accident and it charged me $20 onto my “wallet” so now i feel like i HAVE to use it, and didn’t get my “first ride free”. It will automatically charge you $10 to put in your “bank” on the app. (Sneaky) ....There wasn’t a way to undo my double tap. (I was new and barely learning the app, so I was a little annoyed there wasn’t a warning.) And another downfall is that I’m from Fort Worth. It would be cool if if they had these on Trinity trail! We have bikes along it, but the red ones that get locked up and need to be paid for at the certain locations & returned. (I have my own bike as well but it’s nice to drop them off wherever without the hassle of loading) . Additionally , I see the company carries scooters, having more scooters around would be fun. I don’t see any near DFW.StaceysalsaVersion: 2.4.0

Parking nightmare solved!Heading to the MN State Fair, a friend suggested we use the Lime app and save ourselves $40 in parking by parking our car about a mile away and finding some Lime bikes to ride to the entrance to the fair. We were a little skeptical, but downloaded the app anyway. Parking at the fair is usually stressful and costly, and our day today included neither of those words. The app was easy to install and set up a profile/payment option, and the bikes worked great! The best part was we didnt have to find a docking station, we just dropped them right next to the sidewalk and walked across the street to the entrance.(I think everyone else was jealous). Upon leaving the fair, we found a bike and a scooter to ride back to our car a mile away. The scooter was really fun! We will definitely be recommending this app to friends looking to save money on parking and to those just looking to have a fun activity to do!.Bowwow25Version: 2.13.0

Some problemsThis app has a great idea and actually works pretty well... for the most part i still have troubles with some of the vehicles being kinda broken or havin lower battery than anticipated, but thats not the main problem, and is going to happen regardless anyway. The problem i am experiencing is the app. Sometimes itll error on me three or four times in a row before i can end my ride making me pay for unused minutes. There are also times where the app shows a vehicle having a full battery when it actually doesnt(idk if thats the system or the vehicle itself tho). What does make me kinda mad tho is i noticed theres no way to end ride using the app for the lime bike, and the lime bike will purposly take until the next minute EXACTLY to end the ride causing you to pay for unused minutes. Its some nitpicks i have, but its those kind of nitpicks that make people think this app is so bad. Its really not. It works for the most part but could definitely use some tweaking and revision..Person of thingsVersion: 3.21.0

Love the idea, but a few flaws...I’m brand new to bike sharing. My husband and I used them while in St. Louis this weekend. For the most part- it was FUN! Here’s my feedback that could make it better for those like us. We do not live in a city, so this is only something we will use on vacations, for that you should be able to pay as you go and not be required to put $10 credit first. Second, we should be able to scan two bikes with the same app to allow family members without a phone (our son, for instance) to ride also. Finally, I wish we could have reserved our bikes while we were at the zoo. I would have gladly continued to pay, but they needed to be locked, so it ended our session. When we returned an hour later, they were gone, and we had to find alternate transportation. This could’ve been an issue if there was not other forms! All of this may be a part of the service already, but it want clear if so from the initial use of the app..JessielucilleVersion: 2.7.0

Limited hours of operation??? MAKE THEM AVAILABLE 24.7!!!!!!!I am so confused as to why there’s a time frame where the scooters and bikes are unavailable??? Makes no sense. I can understand if they’re losing money by having them accessible 24.7 but I don’t see how that’ll be possible they just sit on the sidewalk waiting some even collection dust. They’re not used draining the battery of whatever else they do when not in use lol. I just tried to use one to because there was a man following me and instead of casually activating one and scooting off while he began to walk a little faster towards me when he saw I was trying to use one as smooth and unsus as possible not to show fear and of course they’re unavailable. I legit just took off around the corner that was right there and didn’t look back!! I’m currently out of town so maybe it’s just when I am but when I’m home I believe I saw them being used overnight..Cri5tineeeVersion: 3.180.0

Pluses and minusesI like the scooters overall and the value is good. It was great when I thought I would be about 5 minutes late walking to work, but found one on the way, and ended up 10 minutes early. But I've come across some serious downsides. 1: you can't use them for errands, because they don't have a basket. And you can't use GPS, because there isn't a phone holder. (And a GPS app that shows you bike routes would be VERY useful with these things) 2: a lot of the ones I've looked for were located inside private buildings, so you couldn't get to them. I reported them, but who knows if they can get banned. They were at the local rich college kid apartments, so they will probably just use another card and keep doing it. There's no real way to stop it. 3: Since the chargers only do so at night, there are very few scooters available during the hours I need to get around. 4: you can't rent more than one scooter at a time, so no sharing with friends or family that don't have smart phones..ScoobysgalVersion: 2.17.0

Best time everThis is the best invention ever. Period..Smacksta1Version: 2.20.0

Subscription charge in the winterI got charged a subscription fee in the winter, where lime does not run there scooters during the duration of winter and idk how I’d go about getting a refund, imma toss a scooter off a bridge for the 8 dollars I’m not gunna get back..NorthsiderailVersion: 3.85.0

Bleepin awesomeThis is such a great idea Wanna take this back to Canada.Mw&mjVersion: 2.38.0

1 ere experiencePremiere experience en trottinette. Je recommande fortement mais couteux..Jo123331Version: 2.58.0

Ridiculous priceCharge way too much compared to other cities and countries. If you want people to adapt to healthy and convenient life styles. Charge a reasonable price like other cities and countries actually do. Robber?.Daisy EntzVersion: 2.21.0

Scooter coasts to a stopIt would be better if you were given the option to ballpark your destination, so that you knew if your destination would be “out of bounds”. I was on my way to destination, and then scooter coasted to stop. I was then paying for my ride time while trying to figure out what was wrong. The app wanted me to walk to scooter back where I came from because I was out of bounds. Half my ride time was figuring out why I couldn’t get any power, plus then walking the scooter back to the “scooter pile” (where other people obviously abandoned their scooters too).Third cupVersion: 3.106.0

RegistrationOpened app to register and can’t. You have to scan a unit 1st. Why? Is lime charging me to register? Why can I not register 1st so I can scan and go? Or have to option of doing both… Gave three stars as it’s middle of the road and haven’t used it yet..Mr……...MVersion: 2.62.0

Tour of ParisC’est bon!! It was amazing!! Great way to get around the city if you don’t have much time!.TLrugbyVersion: 2.25.0

I took one to swans. Very fun.Thanks lime!.CharolastrasVersion: 2.26.0

AmazingAmmaaziinnggg its our first time.Shay ridesVersion: 3.268.0

Great ServiceI wish if you have one on each corner.The Truth, The TrustVersion: 3.265.0

SeviceWorst service i have ever seen they charged 4 extra $ as i was not able to find a parking.Limeeee090Version: 3.264.0

Good MobilityGood mechanic and good maintenance.CesarAureliusVersion: 3.263.1

Lime Time!Fun little scoot until it started raining! Highly recommend!.OheyitsTyVersion: 3.261.0

I was initially angry that customer service did not get back to me in weeksBut when it did get back the experience was extremely positive, thanks Amulya..QuickDiceVersion: 3.259.0

OkYou can find bikes easily in most places, but often they are dirty, and about 80% have the helmet missing..Chaise mutanteVersion: 3.260.0

Love itSo fun will ride again.BellabellassVersion: 3.258.0

Love Kelowna!Awesome ride !.Mme RenéeVersion: 3.258.0

GoodGood.YoucrackenVersion: 3.258.0

Budget transportHonestly if your broke , this is the method !!!.Ben over speedVersion: 3.258.0

Scootin grandmaLove it ! Had sooo much fun.Sandbar GrillVersion: 3.256.0

Best way to explorePhoenix is a great place to ride your scooter just cruising around. I love it and lime is always there when I need it..Mike hill victoria bcVersion: 3.247.0

Cousins rideEnjoy and having fun.Ooh-braiVersion: 3.240.0

So much funThis is the best way to zip around Rome. Loving it.McebroVersion: 3.236.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.267.1

Lime - #RideGreen Negative Reviews

Great idea. Poor execution. Horrible customer service.The Lime Electric scooters and bikes are a great idea and fun to ride. And there are elements of this app and service that are truly great: it’s easy to download and get started with a ride and it’s the only company I found that provides the group ride option. However, the app is very very glitchy. It freezes a lot. More than the two other similar companies and is simply less functional and user friendly. It also runs and tracks your location no matter what you do running through battery life very fast. They are also the only company I used without a phone charging device on the scooters. This is a bigger problem that it seems because the app running is mandatory for you to complete your ride. Without that you will be charged 25 euro (more in dollars) for not parking correctly. When the app isn’t running because your phone dies the scooters freeze up making it difficult to move them. Even if you do then get them to an appropriate spot and ensure the ride “ends” you will be fined. This is not made clear in the information. Nor is it possible to just end a ride when you see that your phone is about to die because rides must only be ended in certain zones or areas. Their customer service team seems especially designed to just repeat back their written policies not fix problems or provide solutions. Having tried three very similar companies Lime stands out as having the most potential and failing to meet it. Go with another company if you can..ThegreenmamaVersion: 3.62.0

Misleading Coupons / Terrible Customer ServiceLimebike offers both you (the person sharing the app) and the people you share the app with, $3 worth of coupons each when a person you share with uses Limebike for the first time. They do not tell you that your respective $3 worth of coupons cannot be used at the same time, meaning you can only use one $1 coupon per person on a given ride. - My girlfriend, who did not enter in any credit card information, was able to get the entirety of her ride for free while I was charged for the same bike ride as her. Upon contacting their customer service texting number, I was met with a message saying that Limebike would get back to me shortly. Almost 29 hours later I received a follow up message saying I was accurately billed. After I asked for details, another text came almost 2.5 hours later explaining that coupons cannot be combined and that more details were available in my ride summary. The ride summary lists distance, time and ride cost, but not much else. I brought this to their attention and received another message 21 hours later after attempting to contact Limebike multiple times. Their response began with “how can I help you today?” to which I referred them to our past, unfinished conversation. They essentially repeated their prior statement about coupons along with needless trip details about my ride, and have yet to contact me again after almost 32 hours (so far) and numerous attempts to contact them. Yeah I’m fighting to get my $3 back..AtasteforproductVersion: 1.35.1

AVOID LIME MOPED!!!I have no idea how Lime got 4.9 stars on App Store given so many negative reviews and my personal horrible experience!! 1. You are required to do 4 trainings before the first moped ride which is fine for me, BUT chapter 3 of the lesson could not even load properly!! We spent 30mins in front of the moped trying to complete the trainings and both mine and my husband’s phone was stucked at chapter 3. My phone had good internet access so it’s not the network issue. What a waste of time!! Please hire some reliable engineers!! 2. When we tried again couple hours later, we finally completed the training and was able to ride on the moped. For a 3 mile 35 min ride we were charged almost $20, which is even a bit more than Uber. Why would I ride a moped for most money and time?? Maybe just for the one time experience but certainly not us a frequent option. 3. Finally and the worst part of the experience and parking and ending the trip. Be aware, you could only park in some designated and limited spaces. The closest spot we count was 0.3miles away from our hotel in a parking a lot. I had to walk back to the hotel. AND!! After we parked at the parking space and on our way walking back to the hotel, the parking lot supervisor chased after us telling us to move the moped out of the garage!! So we had to go back again and drag the moped out of the garage. Overall extremely terrible experience and delete the app right away! Garbage!.SherryzsxVersion: 3.34.0

Horrible scamThis service is the worst and spammiest of all the electric scooters. It is the only one I had problems with and the service did not care about my problem they made sure to keep my money and basically said oh well, bye. I had no choice to use like as the scooter near me was only lime. I bought their 1 hr pass and used it, thought the bike kept dying and turning off throughout the ride. I soon realized it was because some areas were no ride zones which as a first timer how would I know? Instead of warning you it just kill switches the bike. So I stopped going in those areas but the bike kept dying. So I reported the ride, they “reimbursed” me the ride, which was free since I paid the 1 hr pass already so it didn’t reimburse me anything. I contacted their help, they told me there was nothing they can do, but I asked just refund me the hour pass they said they couldn’t and I said why can’t you? They just said they can’t super short, did not offer any other option. I said that it turned off multiple times while I was already out of no ride zones and I made sure of it and that the bike was buggy, and they went from “oh ya sorry we will take care of it and check the bike for issues” to “you rode no bike zones sorry, thats it” and I told them that I wouldn’t be using their bikes since it broke down leaving me stranded in the rain and having to push the heavy bike then said ok bye. Super rude condescending customer service! Not helpful, broken scammy bikes that will leave you stranded in the rain in the middle of nowhere!.Meichowchow4Version: 3.53.0

Constant ChargeAs a consistent customer of Lime’s e-scooter service, I’m taken aback by their constant pre-authorization hold. This unexpected charge appears as a pending transaction on my bank statement, causing inconvenience. While I understand that companies may implement such holds to ensure sufficient funds for rides, Lime’s holding of funds is frustrating. According to Lime’s Help Center, they apply a pre-authorization hold when a ride begins, which is released immediately after the ride ends and refunded within 10 days. The hold is excessive, especially considering that typical Lime rides consist of a $1 unlock fee plus a per-minute charge ranging from $0.15 to $0.30, depending on the city. For short trips, the hold far exceeds the actual ride cost, unnecessarily tying up funds. Moreover, the 10-day refund period is lengthy. In my case, the hold remained on my account for a few days, impacting my available balance. This delay is inconvenient and could pose significant issues for users with limited funds. Lime should be more transparent about these holds, clearly informing users the reason. Additionally, reducing the hold amount to better reflect typical ride costs and expediting the refund process would greatly improve the user experience. Until Lime addresses these concerns, I am hesitant to use their service again and would caution potential riders to be aware of these pre-authorization holds that may temporarily affect their bank balances..XjwoqnelrtuvkmpVersion: 3.191.1

Won't LOCK/End RidesOn four separate occasions the Lime App refused to Lock the scooter and kept charging me. After following all of the steps and doing them correctly it just kept defaulting back to start. After shutting off the phone and re-starting it (with 3 full bars) the app just kept charging. It DID conveniently accept an error report with no problem but when I finally called Tech support was told it was probably due to a weak phone signal. (As I was speaking to the support person clearly with three bars.) She then (very pleasantly) told me she'd refund a small portion of the total price charged. When I asked how long the refund would take was told, "7 to 10 days." So Lime keeps charging you and automatically takes your money even when they have a glitch on their end. This has happened four times in two weeks. And the last two times the support person has informed me that the problem is happening a lot and that their engineers are "working on it." I love the scooters but this feels a bit shady. Also: BE ADVISED! The app will make it appear as though there are scooters very nearby. Until you zoom in and realize the closest one to you that appears a block away from you on the screen is actually a mile (or more) away. Scooters starting correctly no problem but the tech glitch is in getting them to shut off while still charging you? Each and every time in two weeks? Then taking a long while to get customer support? Make sure the app works before you use it. And the app support link here leads to a 404 page. Doesn't say much about Lime..A Smart Guy 222Version: 2.28.2

Very InconsistentLook it’s not a bad option if you live in an area where it works out better to take a scooter than it is to take a car. I live in Los Angeles where you can take a scooter almost anywhere.. almost. I have issues with the app randomly changing up my preferred payment method to Apple Pay instead of my card and then telling me that Apple Pay didn’t work. So now here I am wasting time trying to change up my payment method. Also the app randomly decided to log me off. I had a day where it logged me off more than 4 times all during very important times. Times I’ve scanned a scooter, get charged, and have to scan again + deposit again because apparently it didn’t read the previous scan even though they took a deposit for it? Imagine someone with very little in their bank accounts trying to go through this? Yikes.. All in all, this service is very inconsistent and full of bugs, even after all this time of being in operation. I wouldn’t call their services terrible however this company needs to iron out the kinks and only then will I change my rating. Until then, it’s sits at 2 stars because I can at least find some use for it from time to time. E scooters are a great idea, let’s just make them better and easier to use. FIX THE BUGS.M SamaVersion: 3.64.0

“Avoid sidewalks”Recently a change was made so that the scooters will bark at you through a voice box that screams “AVOID SIDEWALKS” if you ride on a sidewalk. That sounds well and good except that you know, PEOPLE PARK THESE THINGS ON BIKE RACKS ON THE SIDEWALK YOU ABSOLUTE MORONS. So the NANOSECOND you start the ride, before you’ve even had a chance to retract the kickstand and get on your way, the scooter is already berating you in front of everyone like you did something wrong! It’s such an absolutely MISERABLE and HUMILIATING experience. Furthermore, because you rely on buggy trash geofencing for this “feature”, it often goes off IN The MIDDLE OF THE ROAD. And god forbid you’re lucky enough to have a bike lane to ride in, because it will scream at you THE ENTIRE RIDE. no cap lime you straight up need to fire whatever talentless mouth-breathing hack suggested this as the solution to sidewalk riding. Instead of shaming riders who simply wish to not be MAULED by a distracted SUV driver, you could lobby your local government to build more protected bike infrastructure instead of capitulating to their pathetic car-centric demands. You are such a miserable mediocre company and I can’t wait for you to go under. Update: your parking fine system is disgusting. I literally followed all rules, parked inside a viable zone, against a rack and still got a ticket. Beyond pathetic. The contempt you have for your riders is astounding.FjalkdjVersion: 3.104.0

Horrible!!! Walk insteadDO NOT USE LIME SCOOTERS--THEY ARE A RIP OFF!!! The app is difficult to use. The scooters are untrustworthy. The company is criminal. Let me illustrate... I decided to try aLime scooter out as I needed to get somewhere faster than I could walk there. So after going through the rigamarole of signing up and unlocking a scooter, it kinda went and kinda didn't, so I decided I'd end the ride after only a few hundred feet. But when I went to do so, Lime threatened to fine me!! So, feeling obligated, I continued, only to have the piece-of-crap scooter die on me (it said it still had 2.4 miles of charge left) in the middle of a huge "no parking zone" --which I didn't know I was in because of the crappy app displaying so many stupid confusing windows it was almost impossible to see anything useful like the map on my phone screen. So when I tried to end the ride after it died, Lime wouldn't let me end the ride, again threatening a fine!! So I had to WALK the PIECE-OF-CRAP scooter out of the no parking zone I had unknowingly entered WHILE I WAS STILL BEING CHARGED FOR ITS USE!! And because dealing with the crappy scooter took so much time I missed my appointment!! What a crock. What a terrible "service"--it's more like an extortion scheme with all the threats and poor app function. I will most definitely NOT use Lime ever again, and I suggest you not even try it. Unless you like being scammed out of your money..$5kosddisVersion: 2.58.0

Just get an Uber this will take longerHonestly, this app is annoying to use and it makes it impossible to start, go on, or end your ride. First, to start the ride, it takes over 5 minutes and is still confusing to use at first. Then your actual ride is loud and not reasonable. I was on a bike and a friend of mine on a scooter. Her scooter was going maybe 5 mph, I can walk faster than that. My bike would wail and scream every five minutes. Besides, this e bike still was really slow. A fast walk would’ve been quicker. But the worst part of all was the end. My friend and I parked our bikes and tried to end the ride but lime wouldn’t let us because “we needed to park in a preferred parking area.” We were in a serious rush. Please note that there were several other bikes/scooters but they were in regular rotation. It’s a perfectly fine area. Then, we tried another area, same conditions, and the same thing happened. When it finally let it park our bikes, it was 10 minutes later and we had been charged $10 more than our trip would’ve been. I will not ever use this service again. Me and my friend saw that an Uber and a bike would be the same time, so we made the eco conscious choice. But it took so much longer- double the time, and was more expensive too- double the price. I would not recommend this to anyone..Mrena FVersion: 3.155.0

Company overcharged me and has terrible customer serivceI rode a lime bike for the first time. I was supposed to be charged $6.75 and the company charged me $20. I spent more time than I would have liked to finding how to contact Limebike through their website, app and finally resorted to messaging them on Facebook. When I sent them information about my ride and how much I was supposed to be charged they replied and said “Shannon you said you were charged $20 and I only see a charge of $6.75” which was disappointing on many levels. First, it took numerous attempts before I got a response about the overpayment. Second, when I did they didn’t even bother to look into how much they had actually charged my credit card—instead providing a very surface level “it looks like from our extraordinarily reliable app that we charged you $6.75, why are you confused?” And third, they seem primarily focused on drawing this out as long as possible in the hopes I will forget about the overcharging. I’m quite positive it is a sales tactic that is employed widely in various non-consumer focused companies. So congrats limebike on not caring about your customers or their concerns. I hadn’t bothered to try out your services in all the years of seeing your green bikes fester all over the Seattle landscape and I sure won’t ever give them a chance again. Also I’m still waiting to hear back from your customer service team and I can see they have read my message on Facebook. Perhaps you should spend some of the dollars you spend overcharging people on training them on how to retain customers.✌🏽.Shanwong12345Version: 2.15.0

Yes and no but over all it’s a no.I really love this idea of this product, but it is so insanely over priced, from personal experience you can ride for under 2 miles and pay more than you would to Uber 15 miles... so unless you are using lime for the experience then cost effectively there are cheaper ways to travel home without a dui or safely and efficiently without a car. (Also I would like to say on multiple occasions the app has given the impression that scooters were over half way charged, then once activated they wouldn’t work and I have yet to be refunded the amount regardless of me filing a complaint both times and them stating they would reimburse me the money the for the second time, either way I’m still waiting for my reimbursement from one occasion let alone the second that they stated they would. The app also states in the App Store that it costs $1 to activate a scooter which is a blatant lie because it was $1:50 when I first downloaded the app and has raised once again) over all I would say this is a money hungry business looking to take as much money from customers as possible until they are irrelevant and no one uses said product anymore, which is sad because it seems like such a great idea if lime could only manage to care about it customers as much as the money it makes. This company makes me wish there was a 0 stars review. :/.Gchrome@5Version: 2.51.0

Bogus $25 parking fine = deleting appI wish I could rate this 0 stars. What a let down after my initial joy riding LimeScooter for the first time in Austin this past week. I picked up my scooter in front of the JW Marriott and rode it half a mile to Moonshine Grill. There was a problem with the gas lever: I had to turn it like a dial instead of pressing down the lever for speed so that made for a tricky and somewhat dangerous ride. I only discovered this after I started my ride, but I got the hang of the broken lever. My real disappointment happened when I found another scooter (this scooter had a working gas lever) and returned to my hotel. When I initially tried to park and lock the scooter, I received a notification that I was in an illegal parking spot and I could receive a fine, so I moved to an area with other Lime scooters. I tried to park and lock again and got no notification when I proceeded to end the ride so I snapped my picture to complete the process. As soon as I completed the process, I was notified that I was charged a $25 fine! I have tried to reach Lime via the app support process, via their internet page, their phone number and text, but they have yet to respond. If I don’t get my $25 refund from Lime, I’ll consider it the cost for a lesson learned. I should have stayed with Bird Scooters. Their scooters were more likely to be in service than the Lime scooters... and NO BOGUS FINE!.PrinceßButterCupVersion: 2.18.0

Not worth itI had my first experience with these scooters and it’s a total scam!!! once signed it into the app with all your card info your ready to get an “available scooter” but like the app is so laggy u sometimes have to rescan multiple times since the “scan didn’t go in” then a screen show up saying it “10 dollars for an hour and another option 18 dollars for 24 hours” so I got the 1 hour pack and my friend got the 24 hour pack and came with alot of complications. My friend scooter was so low on battery it stopped an hour in. we wanted to cancel her ride to get a new charged scooter and me buy another hour. but we couldn’t cancel her ride at all with the app! and once I checked my receipt I was being charged 25 dollars!!! and my friend 30 dollars!!! we of coursed called the company since it’s double the amount we thought we were paying. the representatives were completely rude and were all saying it was our cards fault and that the transaction wasn’t completely made but the money was completely taken from our cards!!! I feel like this company makes profit from lying to their customers with their fake starter prices shown while completely charging u double or even making multiple transactions from people cards without telling them. DON’T GIVE MONEY TO A COMPANY LIKE THIS!!.LexyniVersion: 3.68.0

Avoid using, reputation is extremely misleadingDO NOT use Lime. I used it for fun a few years back and it seemed simple and fun. Recently I received over a $100 of charges for rides I didn’t use. The app is terrible in that it only uses a phone number and email for an account. People can easily get into you account by trying to login with any phone # or email into one works and they can change the account details and you won’t be notified like other companies do. I finally got into my account and saw people in Romania were using it and the company did nothing to help. They have the worst customer service I have ever dealt with in my life and that is saying something. They only have a phone number for emergencies and even if you call that you will get sent to voicemail. I have emailed the support email over 20 times explaining the entire situation, showing my credit card statements etc and they only send back generic responses and then closed my case without issuing a refund. I’m surprised their rating is as above 4 because I’ve found several accounts of people having this issue. Idk why they choose to not institute passwords, the current setup makes it exceptionally easy to take over an account with a credit card and use it. I even saw the people currently riding and couldn’t take the credit card off the account since the ride was active so if someone starts a ride and does it several times you will keep getting charred and cannot stop it. Overall they are a terrible company and I‘ve never felt that way before. They do absolutely nothing to help the customers if there is an issue and have a false image of being easy and friendly..ObviouslytrevVersion: 2.103.0

Test your software before dumping scooters in cities. Work with local communities to make it happenThis is an untested, unthought through app. There is no way for one user to activate another’s scooter. What if I kids or I want to pay for someone else’s ride? This problem is identified on the FAQ but WHY WASNT THIS THOUGHT THROUGH INITIALLY????? When the product was RELEASE?! The scooters have been here for months. why hasn’t it been solved? what happens when someone’s phone dies? why would you keep charging someone or worse, risk a scooter being stolen by another person because YOU DIDNT THINK THROUGH THAT SCENARIO. Also, why weren’t city and local governments included in your decision to litter our city with scooters?! Very unfortunate and frustrating experience. Also, my scooter clocked 20 mph. Not the 15 that was promisedr. I really hope there is more thought put into something that effects so many people. It’s frustrating that factors like other pedestrians, motorists, stoplights, the inability to monitor and regulate drivers as they barrel down sidewalks and risk the lives of others, drunk or incompetent drivers, etc, are not consider. This puts people at risk and you’re really just asking for a law suit. All things that weren’t thought through and if they were, weren't given the proper attention they deserve. I hope more consideration is given the future..Danielle BlountVersion: 2.19.1

Charlotte Nc. Horrible experience after horrible experienceHello all I’ve been a juicer with this company for a few months now and it’s been an absolutely nightmare to say the least. As a juicer (Charger) you go out every night to pickup lime scooters and charge them by or before seven in the morning the next day. Well the games this company play is for instance they drop the pay rates right as you pickup these scooters, customer service is pretty terrible they read off a list so every problem is treated the same weather or not it actually is. Hubs which are drop off location disappeared to the point that no hubs are available any longer leaving you to manually drop each scooter which causes the pay cycle to get completely screwed up and it leaves room for them not to pay you. They will also leave you waiting hours and or days on end for responses to problems that should be fixed immediately. They also send out their operation team to shut down and pick up scooters while the juicers are out, so while looking at the map to harvest ,all you see is big white van and large numbers of available scooters depleting due to operation removing available scooters to harvest. App glitching constantly causing wasted time and wasted money wear and tear on your vehicle. All around a really lousy company to work for..BrooklyncoolVersion: 2.41.0

DO NOT USE LIME!!! USE BIRD INSTEAD!!!!!I tried to use lime for the first time on a trip with some friends in San Diego first off the app is trash I had good reception but the app wouldn’t allow me to register a scooter for the longest time. I decided to get the $20 option and Once I finally got one I rode it for about 20min, about 8 miles of riding then got off at bar parked and snapped a pic. As i returned for some reason I couldn’t use the same scooter when there was plenty of battery left so I tried to use another one and it didn’t work so I used bird which is way BETTER THAN LIME. After a very pleasant experience with bird I notice I had a notification that said lime had take $40 dollars from my account plus another small $5 fee I check the app and there is no remaining funds in my wallet. The ride I originally took with them was no more that $8 dollars SO WHAT HAPPEN TO THE REST OF MY MONEY ? Customer service is trash after emailing them and waiting for about two weeks they didn’t answer any of my questions and just told me I would be refunded $1.40. I didn’t understand why that amount Would be refunded and they never said anything about why there was no remaining balance in my wallet for the app. So to conclude THIS SERVICE IS PATHETIC AND I WOULD GIVE ZERO STARS IF I COULD PLEASE IF YOU ARE READING THIS USE THE BIRD SERVICE INSTEAD IT IS WAY BETTER!!!!!!!!!!!!!!!!!.かめきんぞくVersion: 2.41.0

Super inconsistent for work useDo not use these as a consistent means of transportation especially if your work relies on you being punctual. They are prone to flat tires, battery failures, app glitches that give you incorrect scooter locations, etc. Their support team is incredibly difficult to contact. I couldn’t get anyone on the phone or even in a chat window. The products (scooters and app) do not work as intended. Customer support is virtually non existent via traditional methods. The prices would be somewhat understandable but $11 for a 20 minute scooter ride is pretty pricy if you plan on using it for a daily commute. Also if you buy the minutes in bulk to save money and then have a scooter ride where there is an issue. After reporting issues with the scooter, they will claim to have “not charged you for the ride” yet they will use the minutes you payed for just like how it would work for a normal functioning ride…. I never got refunded even after trying their only support option which is email. The last two days, I’ve spent hours after work looking for a functional scooter in a city with 100’s of them and ended up just having to use a ride share service app both days, let’s just say I didn’t use the one owned by the same company as lime..Ethan WeavsVersion: 3.231.0

No refunds for error in what the policy says the scooter will doI am very disappointed with my first experience using the lime app and Scooter . How can there be an app that runs the scooter software but doesn’t have a backup to turn it off ? Online yes it says it will turn off after so many mins , I waited over 30 mins bc my phone died on the way home with the scooter, being a first time user I will never make this mistake again, if I ride with lime again . It continued to run up my debit card the entire time . My husbands ride cost him $9 , mine cost $19 for the same fairly short distance . I called the customer service to see how to turn it off , auto response was not help . I went online followed the directions, had the bike in park , never turned off . I had to literally sit outside next to the bike while my husband went to get my charger , charge phone in the car next to scooter , then take the stupid picture to turn the scooter off . I got billed for time I wasn’t riding it off of what I see as a flaw in the software . Any given time something could happen to a phone, what if the person drops it and it breaks ? Would the scooter just continue to run up the card . I tried turning it off with my husbands phone and app , nothing , no back up plan . Disappointed in my fix experience..Nia.JVersion: 2.94.0

Does not deserve 4.9This App and service is absolute garbage. I will be calling their customer service first thing tomorrow morning for a refund. I downloaded the App on a walk when my partner needed to use the restroom and could not wait the length it would take to walk to the nearest public bathroom. So I DL the App and check the map and we head to the nearest two bikes. First problem, you can’t actually rent two bikes from one account! What kind of business only sells one item per customer?! That is ridiculous. Ok so I figure I’ll just get the one so she can get going but no, the E-bike was unavailable. Quick check of the map says there’s another one .5 miles away in the wrong direction bit we decide to make the quick walk and try again. We get there and guess what, this bike is unavailable too. 2 strikes and wasted time all the while my poor partner is on the verge of ruining their pants. We decide screw this company I guess we’re walking. Then on the walk we came across one more bike not even a E-bike and gave it a try. To no surprise it was unavailable as well. Three times I tried to use their products and three times they wasted my time. If a bike is unavailable it shouldn’t be on the map. How is that something you didn’t think of? I will never forget this..PatrickO'SullivanVersion: 2.3.0

Absolutely horrible product and service.Lime just hit Nashville and as excited as I was to try it my first experience has been terrible. First it took me walking blocks and blocks trying to track down one. (I was walking for more than 30 min) None were where the app said they were and I reported 4-5 missing before even finding one. It’s battery was almost dead but it got me across the pedestrian bridge where I found another that said it had 15.8 miles. When I got on it my app now said 13.4 miles range. I was going 2.7 miles. About half way through the trip I hit a hill and the thing started struggling (btw I weight 135lbs) and the range now said 7.1. Got to my house and the range said 0. So I put it by the bus stop on my road and took a picture for the app to know it was there. Couple days later I get an email not asking me but actually accusing me of taking the scooter. And demanding that I immediately return it to the public. First of all, an accusation like that better have some strong evidence since I know for a fact I don’t have the scooter. Second the tracking tech has to be able to locate it. Or this entire business model is doomed. Will never use this service again nor can I recommend it in good conscience..CMaxx21Version: 2.15.0

AdviceI’ve always loved the scooter idea and being in a city and being able to scoot around town and see new places and have fun. Lately the experiences have been worse and worse. Tonight for example I hopped on a scooter outside of my hotel and wanted to go to a convenience store about a mile away that I’d passed on the way here. I got down about two city blocks and the scooter kicks off, go onto the app and I’m in a red zone. I figure this store isn’t that far and just kick push through. Losing all sense of direction because I’m now going at a snails pace and hoping to find a store that is closer. I get tired and hop back onto the map seeing I’m in the middle of an unridable area and I’m not even allowed to park it until I get back to a zone where I can drive. Ruined my whole night and adventure I just went back to the hotel. I then got charged $10 for a ride that mostly consisted of me pushing myself on the scooter. Make all the excuses you want about the city not letting you ride in certain areas or irresponsible consumers but you’ve lost your target market if this is how it’s going to be and I would sell your business to the highest bidder before you lose it all. RIP Lime.ToasterguyxdVersion: 3.159.0

Charges for faulty equipment. Charges for scans for faulty equipment.I was charged for the minutes it took trying to figure out why I was getting the ⚠️ on the actual scooter when I tried to excel. Finally walked to find another one and dispute the fail on their end. Got to my destination finally. Had some drinks. Scanned the nearest scooter. Got charged. Scooter and app didn’t process but my payment did. Transferred more into my account. Got charged to scan again, closes the app, the app didn’t refresh to show the ride was initiated. Repeat previous paragraph it worked, yet I was not refunded for the previous unsuccessful attempt stated above. Jesus take the wheel, I’ll just take an Uber unless y’all own Uber then i’m using my escaLEGS or lamboFEETies and lose some weight. This is too much scams y’all it’s hard times and I risk my life riding y’all’s MF scooters at my account, and y’all just wanna be greedy like Violet Beauregard, y’all should be naked Coconut cuz y’all coo coo for coconuts trying to come at me at 15 mph on some drunken Karen I can drive an suv but not a razor type of ish. I’m madder than a hatter y’all got me twisted like an umbilical chord. Y’all got my heart racing like a presidential election. I’m hurt like a Sarah McLaughlin commercial..NviiimVersion: 2.108.0

TerribleThe app is terrible. Not user friendly. I had a credit of $25 for about a year because it charged me several times so I just decided to finally use it. First it’s not easy to find how much credit you have, you have to search for it. Ok so I go to use it and decide to do a group ride. When I ended the other rider I didn’t realize my own scooter didn’t end til I saw it was still on. The app doesn’t show the rides that are currently running and it’s not easy to find. I had to search around to find mine and finally end it. The credit I had ended without warning and it just kept charging me. It would be nice to get a warning. It’s not like I can keep track because it doesn’t show history on what I’m being charged for the other rider on my group ride (something I figured out later). I thought I still had more of my $25 credit because my history showed only my ride which I had to figure out on my own. I thought it showed history of the “group ride” together but it doesn’t. So by the end of the night I figured out my credit ended and I continued to be charged. Not good business and I won’t be using Lime anymore and neither will my husband and friends. Disappointing..AbygfeyVersion: 2.126.0

StealI literally hate this app only because of last night. i’ve been using lime since last school year & even some weeks ago, and it was perfectly fine.. then last night i tried to log into my account to buy some minutes and it said my account is locked for suspicious activity.. even though I buy minutes anytime i need a lime, ok cool. I still had somewhere to be so i logged into another account and it let me add my minutes on there, before i turned the scooter off after arriving to my destination, i had 25 minutes left. I go and get my food and when i come back to unlock the scooter it says my account was locked AGAIN for suspicious activity. while my minutes were still on there, it’s just a robbery of an app where they just stupid mindedly taking peoples accounts for “suspicious” activity whether they’re paying or not & it’s weird more so because they detected my card & on the first account said that i couldn’t use my card for whatever reason.. this is just so inconvenient of an app and a change needs to be made! so annoyed bro.AngeltamaurieVersion: 3.231.0

Won’t refund your money, won’t unlock, brakes don’t work on someThe first time I used Limebike, I requested to add $10 to my account and next thing I know there’s $40 on there. I went ahead and attempted to unlock a bike and figured I would handle the $40 later. Well, the bike I attempted to unlock wouldn’t do so, even though the app said it was unlocked. So I left that bike and went to use another. But couldn’t unlock another because it said I was already on a ride. 4 hours later I went back home and passed the original bike on the way, still not unlocked, but I was still charged $9 for the ride I never took. So once I got home I called Limebike and talked to a representative who “refunded my $40”. That would be all fine and dandy if I actually got my money back. Unfortunately, it’s 5 phone calls and 4 weeks later and I still don’t have my money back. On a side note, these bikes are cluttered around the city and most of them have crappy brakes or rusted bike frames. Slightly dangerous if you ask me. Check your bike before you unlock it!! it will charge you for the 2 minutes it takes to realize the brakes don’t work..Emily JarrardVersion: 1.34.1

InconsistentI have been riding these scooters and bikes for about 3 months now (over 200 rides), and at first they were great, not super fast but fast enough to get to where you need to go. Over the last 3 months I’ve noticed speed decreasing. There’s no reason an ebike should only be able to go 10-15 mph especially if I’m pedaling and trying to go faster. When I’m in a rush I try to use the bikes because they were faster than the scooters which is to be expected. But even when pedaling hard the speed tops out and at that point there really is no use for it besides maybe hills which I have very few of. Fix the speeds in Denver please. I use these almost every day and It seems the limits and speed reductions are just to get more money from people spending more time on them. Idk it’s really frustrating sometimes when one bike will be great and the next one I use will be extremely slow. You aren’t supposed to take them on the sidewalks so at least make them fast enough so I’m not getting honked at every time I happen to get a slow one..ItwontletmemakeanameVersion: 3.81.0

Great system with one MAJOR problemWhile I absolutely love almost everything about the Lime app, Limebikes, and Lime scooters, there’s one glaring issue which has existed from the start which is a big enough deal to turn what would be a five-star rating into a two-star one: lack of panniers/other means of carrying more than one small bag of groceries safely on EITHER vehicle type. Now that the Lime carshare service is gone (at least in my city, but in others too from what I’ve heard), Lime is no longer an option for going on large shopping trips. I’ve seen all kinds of huge panniers mounted over the back wheels of other bikes, and I’ve seen countless drivers from services like UberEats, DoorDash, Postmates, etc. and even Domino’s using large baskets mounted above their rear wheels that are nearly the size of shopping carts. Why can’t Limebikes have those? I’ve had to get creative when I have take them shopping, sometimes with unfortunate or near-disastrous results, and I’m beyond puzzled and endlessly frustrated at why nobody has ever had the the simple idea to fix this..IguessmynameisnickVersion: 3.139.0

DONT USE LIME PERIOD, TERRIBLE COMPANYWhile visiting Seattle, my friend and I wanted to use the lime pods instead of renting a car for the weekend. After applying to use the pod, reading the requirements, I agreed to use the 15 dollar deposit fee knowing that I had nothing to worry about. After agreeing, my drivers license was declined and I was told I would receive an email explaining why. Never got an email... so then I called the next day complaining because I had been declined and told no reason why and was told the problem was because my issue date of my current license was less than a year (even though I’ve legally been driving more than a decade and that was not explained in the requirements) and that the only way to be cleared was to scan my old license that says VOID on it. I don’t know why anyone would carry an old, unusable license around. Upset with this issue and explaining I wanted to speak to a manager about this problem since this was a glitch in their system I was instead hung up on and they have successfully taken 15 dollars from me that I can’t even use in the state I live in. TERRIBLE company, don’t support them, you’ll just be disappointed..Chapres11Version: 2.58.0

Not quite the adventure I was looking forI was enjoying the beautiful weather in Dallas with my daughter today on a lovely lime scooter. As I was nearing a turn, I noticed the steering wheel seemed a little tight. I turned it a little and it seemed to loosen up. I then jetted of again. The feeling of the wind in my face and the my hair blowing in the breeze made me feel like a teenager again. Then, all of the sudden, baaammm. The entire top end of the scooter falls completely off sending me on a 14 mph dive onto the concrete. I may be going out on a limb here, but I’m guessing these aren’t serviced often. After my daughter determined I was in fact alive and there were no holes in my head, I stood up and hobbled about 1/2 mile to my destination. I then decided to give Lime a little call and tell them about my “travels.” Customer service was kind (she seriously was very nice) and sent me a multiple page incident report that must be completed in order to be considered for a refund. Should you feel adventurous, especially if you are over 40, might I suggest 5mph and bubble wrap. I, however, will be avoiding green scooters like the plague for likely the remainder of my years..LJ2300Version: 2.58.0

Charged us for 10 minutes of going nowhereMy boyfriend and I were trying to use these scooters on a bike path in Austin. Having never used them before, we weren’t sure if they were allowed on the path or not but we assumed it would tell us if they weren’t. We started our ride and they worked for a little bit, maybe like a few hundred feet, but after going down a large hill onto the dirt path part of the trail we couldn’t get either of them to work. We tried but they wouldn’t start back up and at this point we figured they were not allowed on this path (although nothing changed on the app or scooter screen indicating this at all). We tried to end the ride but they were “not in a proper area” to end it so we had to push them all the way back up a hill and back to the pavement we got them at just for the app to charge us the whole time we pushed them. Both of us were charged almost $10 to go nowhere and become out of breath having to push these scooters around. After submitting a complaint 2 weeks ago I have yet to hear back or get my money refunded lol..Mdupo6Version: 3.62.1

No Lime in my Area anymoreI remember the company would send out Lime scooters in a specific area where the Big Saver Food Grocery Store is at near the Gas Station, there was lots of Lime scooters it was very convenient getting off the bus going there to get a scooter so I don’t have to walk 7 blocks home. But now the company stop doing it they got lazy and didn’t feel like putting them out anymore. Now I have to play the guessing game hoping one is near the area I get off the bus or I have to walk 2 blocks to get one. Most of the time I get Lime Scooters wheels that feel like they are about to give out & when I report the scooter has wheel issues the feedback option does NOTHING. Was hoping they come out to pick up the scooter with the broken wheel and fix it. Sadly no they don’t, honestly I shouldn’t get mad because if they failed to do their job. They’re losing my money technically, I was going to resub for their subscription, but they don’t put out the lime scooters in my area anymore, even though my area they are allowed..Nobody Knows011Version: 3.232.0

First experienceTried doing a group ride with 3 scooters and found only one was operable and 2 of them would not work due to the scooters being parked by previous riders just out of the zone where they would work. Tried to drag them to the operational zone and they still did not work and could not disconnect until we were there. They should not have been allowed to connect in the first place and start charging per minute. Tried a second time my card was declined due to the 5.00 hold and then the charge an immediate charge for the full amount causing it to flag as fraud. Partner had to use their card and we chose the scooter that worked and two new scooters and again, only the first scooter scanned for a group ride was operable. Decided to walk the 25 minutes back to our hotel. Had to call for a refund on both rides as it was more frustrating that both times we were u successful in getting all three scooters to work at the same time. There was no assistance through the app either..KeltnerivanVersion: 3.147.0

ChargeI love LimeBike they're easy to use and fun. But they use to charge me small amounts when I barely used any time. They used to charge me like .20 when I used 5-10 minutes. Now they changed the prices to be cheaper for a half hour, but I'm getting charged .50 for 3 minutes. Update: one year later, it’s now $.50 to just check it out and then $.05 for every minute, which if you calculate it is now $1.50 per half hour, so a total of $2 per 30 minutes. Which.. sure? I get you’re trying to make money— but it’s cheaper for me to take a bus now to the store instead of using a bike. And I think I saw something that said you’re changing it to $1 to check out, which is ridiculous. I used to see everyone on limebikes! They were all over our university now (this year) I had to go off campus to find one regular bike. It’s sad to see a great idea be more focused on who will pay more for this item, instead of being a cheap reliable bike. Go back to last years prices! I would love to see more people using it if you brought down the price!.EmilyKoltVersion: 2.17.4

Total RIP-OFF!Lime is a total RIPOFF! I would give negative stars if I could. The app claims my city now forces scooters to be parked in designated parking spots (though Lime seems to be the only one). However, I have attempted to park in designated spots, such as my very last ride with Lime. It was a spot indicated on the app’s map, marking on the sidewalk, and other Lime scooters parked there. But, each time I attempted to park, the app kept telling me it was not a parking area. I moved Lime to the other side of the highway, and it finally allowed me to park. The app though kept charging during the whole process, so Lime was making extra money. I talked with a person from Lime, and says this is a common occurrence, the parking issue. Why is Lime not fixing the issue?!?!? I believe it’s because most people won’t complain about the extra minute or two. I think Lime is purposely not fixing the problem because all those extra minutes really add to Lime’s bottom line. I think they would rather make the extra money than really care about their customers. Thanks for being such a terrible company!.Someone61849Version: 3.72.0

Got bamboozledI usually take the lime scooter to the area I park from my uni cause it’s expensive af to park near the university. And I convinced my girl today to just get a lime scooter so we could get there easy. So I made her download it with my referral code so we can both get it 1$ off. Usually it’s only a 2.50$ ride there, so me thinking oh if I get the 1$ unlock fee out we only have to pay 1.50$. She was against the whole thing and kept telling me can just walk it’s not a biggie but I was being hella persistent cause it’s so fun.So I get my girl to download it and it’s all g we get on and all of a sudden we get hit with a warning on the scooter saying theres a speed restriction so we going slower than 10 year olds on the street. Now we embarrassed af cause these little kids are passing us saying on your left like captain America. So my girl already annoyed and I laugh it off and say at least it’s cheap and we don’t have to walk. So the usual 5 mins ride took 10 mins and when we finally got to the car and tried to lock the scooter we get hit with the message saying you can’t lock it cause it’s outside the allotted area. So now my girl really mad cause we have to this take this slow a** scooter back to where we got it from then walk back to the car. And she’s fuming at this point cause instead of a 10 min walk it into turned into 25 min ordeal of embarrassment all cause I said babe it’s faster if we just take these scooters and they are just so fun to ride. So next time warn a brother before you update your policies?!? Cause mans just got hit with a 10$ bill and that’s what ever. But the L I just took is forever engraved into my soul cause my girl is never gonna let me forget the time I didn’t just listen to her and just walk. And that’s my day folks ✌🏽.TarpkidVersion: 2.62.0

Serious issues with the app / scooterI picked up a scooter from the drop off point and (having activated it) found out It was not able to be started/used as this zone was now not in use. I then was forced to walk the scooter home to drive it 5km to another drop off point as you cannot pause or end the ride otherwise. Oh, and the sidewalk alarm binged the entire way for the drive - so even that sucked. Awful experience. While My “ride” was refunded ($25 of it) this wasted 2 hours of a weekend to drive a scooter around town. Never using again..TappererVersion: 3.14.0

Harder than I thoughtHarder than I thought. I’d rather walk because it’s less tiring. Not like electric bikes, we must do all the effort and more to also push the weight of the scooter. Followed all the instructions..OhSidneyVersion: 2.61.0

Permanent warning messagesMost of the scooters are locked inside the private property. The app doesn’t allow you to properly find it or report missing. The idea sounds fun (even though it is expensive) but it is a disappointment..AlexZsdrpVersion: 2.57.0

Be careful, rate 0 star if possibleI downloaded this app and I saved my credit card. Yesterday I was walking by the scooters locations. I was surprised they charged me 46$ even though I didn't ride any scooter. They just got the money from my account for walking by the scooters location!!!!!!.Noah's 84Version: 3.111.0

Ridiculous pricing - stay away from Lime!First time using Like. Rented 2 bikes for 1 hour for me and my son in Oslo and got charged $60 which is almost $0.50 per minute. Pricing is not shown anywhere in the app and I couldn’t find it searching for it so it came as a complete surprise that I got charged so much. The only pricing I could find in other cities was a fraction of that amount. If the company charges so much in Oslo they should put pricing in the app and show it to upon scanning the bike. I find it surprising they can get away with charging such amounts without displaying pricing anywhere..R28RVersion: 3.114.0

Faster to walk than set up this crapThe walk to my destination took less time than trying to set up your garbage app. Never again.HdhagkdhdhdjjdhdVersion: 3.114.0

Buggy screen signed me up for Prime without my approvalThis morning I clicked on a notification from Lime. When the app opened the background was greyed out and a ‘We've updated our Privacy Policy’ pop up was displayed at the bottom of the screen. I was attempting to tap on the ‘I agree’ button but it was unresponsive. So I tried to click out of the pop up and still the app was unresponsive. I then closed the app only to immediately receive an email saying that I’ve signed up for ‘Lime Prime.’ Not only did it not ask verification from my Apple ID for this purchase, it charged my registered credit card within my approval. I only use Lime on occasion and had no issues with service. But this is ridiculous and scammy!.Kiyomi__Version: 3.108.0

Delete AccountYou cannot and Lime will Not Delete or cancel your account once they have your credit card Number Lime will not delete it they will continue to charge your credit card until you contact your credit card and block lime from your account what a Hassle what a Fools mistake for getting a lime app and account FUK ME.Hogg777Version: 3.93.0

Terrible rideThe App only shows the parking lots but no restricted zones. End up, the bike suddenly stopped operating! ( it is too heavy and hard to ride when it is not functioning). It charged me over CAD 60! only for 7.5km!! Because it is not allowed to park the bike, while we are site visiting . If I know the bike is not allowed to use in the destination, I wouldn’t rent the bike! Won’t use it again..No being customer comingVersion: 3.76.0

Do not recommendHalf way through the ride stopped, we missed our restaurant reservation as a result Could’nt even park cause “no ride zone”, as other scooters were flying by us. No mention of this on their app/their quiz before starting the ride. Had to call to cancel the ride, the lady continued to argue with me how we have to pay for our full “ride” (even though we had to walk for 15 min to find designated parking area) as “it was working when started” after 10 min of back and forth, wouldn’t refund, and said have to be on phone for 10 more min to see if it can be refund lol Not a good experience, terrible customer service.Kurdish zeeVersion: 3.72.0

Don’t botherDon’t use this terrible service. It’s expensive and you can’t even park it where you need to go. It’s a complete waste of time and money..ShadyDriveVersion: 3.65.0

Expensive, slow, frustratingI rented a bike in Kelowna and rode along the waterfront. These are very heavy bikes. The electric assist sporadically turned on and off without warning, but only for about ten percent of the ride. So basically you are riding a really heavy and slow bike that once and awhile has a little electric burst. Trying to park this is a nightmare. The app will give you an alert saying you’ll get a fine if you don’t attach it to a bike rack but the lock is too short to attach to anything except the helmet. I took mine to a bike rack only to get an alert that I’m not allowed to park at a bike rack. I spent about half of my money just trying to figure out parking because the meter is running both while you figure out how to unlock it and trying to figure out how to lock it. The user experience is awful, the ride itself is awful... not sure that there’s anything to like here..YVR2019Version: 3.63.0

Happy but not happyLove the idea, had an enormous amount of fun but would not lock... kept charging me for 10 mins after I wanted to..Bebegirl75Version: 2.62.0

Bullied away from using an available scooterDon't put your money into this. The customer service may be good, but fellow customers are bullies. I was not allowed to unlock a scooter by jerk who had it "reserved"..No me gusta nada...Version: 2.62.0

Lowkey scammingWanted to park it and went to the blue parking zone, took 3 minutes on the app to load parking and charged me extra for that..SlowKris74Version: 3.267.1

No scooters aroundI live on 102ave which is a major artery and bike route. Theres rarely a scooter close by and 2 times in one morning it showed a scooter on the map but no scooter in reality. Also, the map show stores but its a very old map so closed stores still show..FhfidodVersion: 3.265.0

PaymentGarbage. Try adding a ride to your ride and can’t because the garbage says payment declined when I have money in my account. Will never ever use again.Happygamer1902Version: 3.263.1

Defective and a bit of a scamI had a terrible experience with Lime. While riding in a clearly marked bike lane, the scooter suddenly shut off and claimed I was in a no-go zone. Then it would randomly reactivate and shut off again multiple times. This happened 3 to 4 times in the same stretch, making the ride unsafe and frustrating. I ended up having to walk the scooter all the way back to a parking zone while still being charged. That is completely unacceptable. If your system cannot reliably detect where scooters are allowed, customers should not be penalized for it. This feels like a scam. I am requesting a refund and will not be using Lime again..Cozy LofiVersion: 3.262.0

60$ for 90minsRented a bike in Mississauga, stopped for a water break on a trail and was charged 20$ incorrect parking fee. Bike locked out, and ride had to be restarted incurring additional fees. Slow and doesn’t handle small inclines well. I was reimbursed $1.15. Next time I’ll take my car..RobmaynardspasovVersion: 3.261.0

Classic bait and switchDisgusting business practices. They’ve established themselves in Vancouver with cheap prices. Now that they have a foothold, they jack up the price by 25%! The difference is now that it’s no longer cheaper than transit. Goodbye lime, I’m now firmly on the side demanding our parking spots back..AllDreAllDayVersion: 3.251.0

Group RideWhere is the group ride option ??.S G HasellVersion: 3.251.0

Waste of money and to many restrictions l!!39 cents a min is ridiculous. To rent a Evo car is only 44cents a min with bcaa and 50 cents without bcaa.D-fadedVersion: 3.249.0

Poor coverage/increasing pricesVery little coverage area in Vancouver and now prices are increasing to make it a lot less affordable for people who’ve come to rely on it. Also it’s too slow for a man over 200lbs..TMills777Version: 3.249.0

Fun but expensiveUsed these for my first time ever the other night. Super fun and easy to get the hang of but crazy expensive and wasn’t expecting that. I went 3km, rode for like 22 mins, and it was $12. My friend and I could have gotten an uber for less than the combined prices. Plus, neither of us could figure out how to lock the helmet. Super frustrating..KrysteliciousVersion: 3.240.0

ArnaqueJ’ai utilisé l’application pour un ride a la fin de la course l’application est bloqué et j’ai pas pu arrêter le ride. J’ai reçu une notification que ma course est gratuite suite au problème technique.Ils ont continué à facturer malgré que c’est de leur faute. J’ai demandé un remboursement a plusieurs reprises. Aucune réponse! A éviter.HichMichHich991Version: 3.238.0

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