Lime - #RideGreen Customer Service

Lime - #RideGreen Positive Reviews

Terrible application, Terrible customer supportPlease be advised that this application has terrible connectivity, terrible user interfacing, and terrible customer support. In my experience it’s been nothing short of frustrating, excessively overpriced, and not dependable in any way. I have had multiple issues with the login and account access, I’ve had multiple issues with the actual vehicles, And most recently I have been blocked entirely from the service because apparently I’ve used too many payment methods, which by the way all are in my name and are legitimate accounts, and that has triggered their system to permanently blocked me for suspicious activity. Upon speaking to customer support not only was the representative apathetic but merely offered me the solution that if I’d like to continue using the service I would need to create a new account use a new card number that’s never been used with any of their services before and reapply for line access services as well. Oh, we have a detailed email to Lem access letting them know the reason that I’m trying to apply for another account under the same name as this might trigger the system to permanently block me from use again. Overall for the cost that it will incur you you might better purchase your own vehicle out right. With a handful of trips online scooter you will have easily paid off your investment believe me..RussofactorVersion: 2.114.0

Beware! Charged $100On May 9, I decided to give LimeBike a try. I rode an electric assisted bike from work to my apartment. First bike I tried to unlock didn’t work, but still charged me $1. I figured it was no big deal. Moved on to the bike next to it and it worked. Rode home (~6 miles) and parked the bike outside of the apartment complex. Locked it, was charged my final fee, and went inside. Came outside about 6 hours later and saw the bike was still sitting there. In the morning, I noticed the bike was gone. I assumed someone rented the bike and thought nothing of it. 1 month later, I see a $100 charge from LimeBike. I received an email stating they could not find the bike and I was the last person to use it. Now they are saying I’m responsible, which makes no sense. The entire business model is based on users renting bikes and leaving them wherever they want for convenience. This means that anyone could take a locked bike and the person who used it last would be charged. I will update if LimeBike does the right thing and refunds my money, as I have no control over what happens AFTER I rent a bike..Newbie Suburb InvestorVersion: 2.4.0

Fantastic fruitLiterally the best thing since sliced bread! These scooters are fast, (17mph) furious, and amazing! Easy to use map helps you locate your ride. And once you’ve happened upon it’s pinpoint location, if you still can’t find it, you can ping it. Very user friendly and a blast to ride around downtown anywhere available. I live in Myrtle Beach, SC and so wish they were available there. Any time I’m in an area that they’re located you can bet I’ll be on one. Once activated, they disappear from the gps map so that others can’t find and take them. You can pause your ride if say you and a few buddies are riding around downtown bar hopping and simply resume as soon as you get back outside. And let’s say God forbid that someone does jack your ride, you can deactivate the scooter or once it gets so far from your phone it will completely stop. They are the literal best and you absolutely have to try them out if you haven’t. Add it to the bucket list!.Itouch77Version: 2.108.0

Great scooters, great prices, annoying bugsFirst of all, Lime scooters are great if you live in a downtown/inner city area. I attend the University of Louisville, and I find them to be a fantastic resource if you end up running behind for a class, or if you’re just feeling lazy one day and don’t want to walk. However, I take issue with the payment system, specifically Apple Pay. Ever since I’ve had the app, and no update has fixed this, the screen will freeze the moment the app attempts to initiate your Apple Pay. This is resolved by closing the app reopening it to resume your purchase, but it is an obnoxious bug that has eluded the updates and continues to plague the system. Normally, I wouldn’t fault an app for a bug or two here and there, but this occurs every single purchase, no matter what. This easily takes the app down two stars, in my opinion. I could also ramble about the state of disrepair some of the scooters can be found in, but that’s mostly attributable to the other riders that trash them and don’t report it. All in all, please fix this bug and I’ll give you all 5 stars..Brad EadesVersion: 3.90.0

Scooters behind locked fences :(I’m sure this will get lost amongst all the other reviews but here goes- this is a really wonderful app with one flaw; on multiple occasions, i’ve walked to a scooter and found that someone has parked it behind a locked fence, in a parking garage, or somewhere that is otherwise blocked off. I can hear it ringing, I can see it, but I can’t get to it. it’s quite frustrating to say the least. I wish there was a way to indicate that someone has parked the scooter in an inaccessible location- maybe there already is a way to report “improper” parking, since you’re supposed to take a picture after parking, but if there is i haven’t found it. it might make sense to impose a minor penalty/ fee on the person who parked the scooter inaccessibly, so long as the person who finds it can provide photo/ video evidence that the scooter is blocked up somewhere it can’t be retrieved from. maybe prompting people to explain why they’re cancelling a reservation would be a good time to check that the scooter was correctly parked?.Wiish userVersion: 3.13.0

Parking nightmare solved!Heading to the MN State Fair, a friend suggested we use the Lime app and save ourselves $40 in parking by parking our car about a mile away and finding some Lime bikes to ride to the entrance to the fair. We were a little skeptical, but downloaded the app anyway. Parking at the fair is usually stressful and costly, and our day today included neither of those words. The app was easy to install and set up a profile/payment option, and the bikes worked great! The best part was we didnt have to find a docking station, we just dropped them right next to the sidewalk and walked across the street to the entrance.(I think everyone else was jealous). Upon leaving the fair, we found a bike and a scooter to ride back to our car a mile away. The scooter was really fun! We will definitely be recommending this app to friends looking to save money on parking and to those just looking to have a fun activity to do!.Bowwow25Version: 2.13.0

DFWFirst ride in Dallas. Our bikes worked, the map worked, my bell worked, there’s a nice place to store your phone... And the sounds are cool. No complaints! There are plenty along Katy trail. I did however accidentally push the green button on the card payment twice on accident and it charged me $20 onto my “wallet” so now i feel like i HAVE to use it, and didn’t get my “first ride free”. It will automatically charge you $10 to put in your “bank” on the app. (Sneaky) ....There wasn’t a way to undo my double tap. (I was new and barely learning the app, so I was a little annoyed there wasn’t a warning.) And another downfall is that I’m from Fort Worth. It would be cool if if they had these on Trinity trail! We have bikes along it, but the red ones that get locked up and need to be paid for at the certain locations & returned. (I have my own bike as well but it’s nice to drop them off wherever without the hassle of loading) . Additionally , I see the company carries scooters, having more scooters around would be fun. I don’t see any near DFW.StaceysalsaVersion: 2.4.0

Some problemsThis app has a great idea and actually works pretty well... for the most part i still have troubles with some of the vehicles being kinda broken or havin lower battery than anticipated, but thats not the main problem, and is going to happen regardless anyway. The problem i am experiencing is the app. Sometimes itll error on me three or four times in a row before i can end my ride making me pay for unused minutes. There are also times where the app shows a vehicle having a full battery when it actually doesnt(idk if thats the system or the vehicle itself tho). What does make me kinda mad tho is i noticed theres no way to end ride using the app for the lime bike, and the lime bike will purposly take until the next minute EXACTLY to end the ride causing you to pay for unused minutes. Its some nitpicks i have, but its those kind of nitpicks that make people think this app is so bad. Its really not. It works for the most part but could definitely use some tweaking and revision..Person of thingsVersion: 3.21.0

Love the idea, but a few flaws...I’m brand new to bike sharing. My husband and I used them while in St. Louis this weekend. For the most part- it was FUN! Here’s my feedback that could make it better for those like us. We do not live in a city, so this is only something we will use on vacations, for that you should be able to pay as you go and not be required to put $10 credit first. Second, we should be able to scan two bikes with the same app to allow family members without a phone (our son, for instance) to ride also. Finally, I wish we could have reserved our bikes while we were at the zoo. I would have gladly continued to pay, but they needed to be locked, so it ended our session. When we returned an hour later, they were gone, and we had to find alternate transportation. This could’ve been an issue if there was not other forms! All of this may be a part of the service already, but it want clear if so from the initial use of the app..JessielucilleVersion: 2.7.0

Pluses and minusesI like the scooters overall and the value is good. It was great when I thought I would be about 5 minutes late walking to work, but found one on the way, and ended up 10 minutes early. But I've come across some serious downsides. 1: you can't use them for errands, because they don't have a basket. And you can't use GPS, because there isn't a phone holder. (And a GPS app that shows you bike routes would be VERY useful with these things) 2: a lot of the ones I've looked for were located inside private buildings, so you couldn't get to them. I reported them, but who knows if they can get banned. They were at the local rich college kid apartments, so they will probably just use another card and keep doing it. There's no real way to stop it. 3: Since the chargers only do so at night, there are very few scooters available during the hours I need to get around. 4: you can't rent more than one scooter at a time, so no sharing with friends or family that don't have smart phones..ScoobysgalVersion: 2.17.0

Great tech support and app for JuicersI’ve had mostly positive experience since I started charging in January. They helped me understand and answered specific questions I had about charging. I haven’t had any issues serving charged scooters except last week and they promptly replied. I learned to take screen shots so I can get a manual payout. Last night was my first night being able to pick up drop offs scooters and I could not serve them. I emailed them and within a few minutes I received a reply and advice. I still can’t serve drop offs but I submitted screenshots and was paid :) Sometimes I can’t harvest a scooter but hey it’s rare. This has become my full time job and I appreciate the opportunity to make a living and be able to provide as a single mom to my small children. And I appreciate the bonus we were just given on February..Xoch.itlVersion: 2.32.0

Great scooter rideMy husband and I took a break from the kids on Friday night and went out on a date. We went to downtown St. Paul to the stone arch bridge and there we found Lime for the first time. We decided to ride together and rode 2.8 miles before the battery died it was the perfect amount of ride time for the site seeing we wanted to do. It was very easy to use and you are able to lock and pause the ride with ease. Unsure why other reviews state they couldn’t use their ride again, my guess is that they were not using their app correctly. For the 2.8 miles we were charged for just over $9, which is reasonable! Other reviews state that they feel that’s too much since you can get an Uber for under that price— here is the problem with that 1) Uber cannot bring you were Lime can- bike trails, common parks, site seeing.... Uber can drive you to the location but it takes something like lime to get you through said location so you don’t have to walk everywhere. 2) charging- think about how much work it is for the person who goes out to find these everyday at the end of the day to recharge the scooters and bikes. It is time consuming! 3) 10 mph cruising speed! The perfect speed! Definitely worth the price paid hands down!.LinniekayeVersion: 2.56.0

Fun, but too many duds report machine-readyLimes are fast, responsive, and can help me just cut loose, meditate, enjoy sun, feel wind, and tour my rain forest diverse urban landscape. But though engines are strong, they hiccup too much on average. I hardly ever get a Lime that’s ALL in great shape. There’s almost always a problem with the engine like sporadically jamming up for a few seconds, or a brake that slips, or a user interface that reports you at 40% charge but then 10% only four minutes later, or a bad lock, or wobbly wheel. I’ve also eagerly walked to get a Lime that reported 100% charge only to find the thing lights up — but the engine is totally broken. This had happened to me like 5 times since I started using them. But my current city had a exclusive contact with Lime..Dr.E.W.Version: 3.67.0

Best time everThis is the best invention ever. Period..Smacksta1Version: 2.20.0

Bleepin awesomeThis is such a great idea Wanna take this back to Canada.Mw&mjVersion: 2.38.0

1 ere experiencePremiere experience en trottinette. Je recommande fortement mais couteux..Jo123331Version: 2.58.0

Ridiculous priceCharge way too much compared to other cities and countries. If you want people to adapt to healthy and convenient life styles. Charge a reasonable price like other cities and countries actually do. Robber?.Daisy EntzVersion: 2.21.0

Scooter coasts to a stopIt would be better if you were given the option to ballpark your destination, so that you knew if your destination would be “out of bounds”. I was on my way to destination, and then scooter coasted to stop. I was then paying for my ride time while trying to figure out what was wrong. The app wanted me to walk to scooter back where I came from because I was out of bounds. Half my ride time was figuring out why I couldn’t get any power, plus then walking the scooter back to the “scooter pile” (where other people obviously abandoned their scooters too).Third cupVersion: 3.106.0

RegistrationOpened app to register and can’t. You have to scan a unit 1st. Why? Is lime charging me to register? Why can I not register 1st so I can scan and go? Or have to option of doing both… Gave three stars as it’s middle of the road and haven’t used it yet..Mr.mylesVersion: 2.62.0

Tour of ParisC’est bon!! It was amazing!! Great way to get around the city if you don’t have much time!.TLrugbyVersion: 2.25.0

I took one to swans. Very fun.Thanks lime!.CharolastrasVersion: 2.26.0

ScootersThese are the best things ever.MitgmiVersion: 3.150.0

Good service, meh appFor most parts of cities, the bikes are solid. The app is sometimes buggy with the blue parking indicators and precise location.Alibazzirocks aloteVersion: 3.152.0

Great Ride!Bike worked well. Battery was full. This bike didn’t have a helmet but I had a tuque so….LBmoiVersion: 3.136.0

Great app but constant promo alerts are annoyingI would give lime a 5* as I love the app but I get several marketing messages every week via alerts. I thought commercial messages were forbidden as part of the App Store rules but obviously not. Anyway I have now turned notifications off for lime which kinda limits the usefulness.Rosbif_frVersion: 3.146.0

No more Ride PassMy friend and I would ride a few times a week (would use 100mins ride pass) for months until they removed the ride pass. A $22 ride has now turned into almost $50. Very fun but not worth it if the ride pass is unavailable..Liamaldous2001Version: 3.143.0

I Love cruising with Lime.I really enjoy cruising around with the Lime scooter. Thank you for providing these scooters..DKG the real OGVersion: 3.135.0

NiceNice.TjudjyVersion: 3.131.0

Cool.Cool.JohnmarkbVersion: 3.130.0

Best ride of my life!Thank you Lime! This to scootering to another level!.Hellokitty99999Version: 3.127.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.157.0

Lime - #RideGreen Negative Reviews

AVOID LIME MOPED!!!I have no idea how Lime got 4.9 stars on App Store given so many negative reviews and my personal horrible experience!! 1. You are required to do 4 trainings before the first moped ride which is fine for me, BUT chapter 3 of the lesson could not even load properly!! We spent 30mins in front of the moped trying to complete the trainings and both mine and my husband’s phone was stucked at chapter 3. My phone had good internet access so it’s not the network issue. What a waste of time!! Please hire some reliable engineers!! 2. When we tried again couple hours later, we finally completed the training and was able to ride on the moped. For a 3 mile 35 min ride we were charged almost $20, which is even a bit more than Uber. Why would I ride a moped for most money and time?? Maybe just for the one time experience but certainly not us a frequent option. 3. Finally and the worst part of the experience and parking and ending the trip. Be aware, you could only park in some designated and limited spaces. The closest spot we count was 0.3miles away from our hotel in a parking a lot. I had to walk back to the hotel. AND!! After we parked at the parking space and on our way walking back to the hotel, the parking lot supervisor chased after us telling us to move the moped out of the garage!! So we had to go back again and drag the moped out of the garage. Overall extremely terrible experience and delete the app right away! Garbage!.SherryzsxVersion: 3.34.0

Very InconsistentLook it’s not a bad option if you live in an area where it works out better to take a scooter than it is to take a car. I live in Los Angeles where you can take a scooter almost anywhere.. almost. I have issues with the app randomly changing up my preferred payment method to Apple Pay instead of my card and then telling me that Apple Pay didn’t work. So now here I am wasting time trying to change up my payment method. Also the app randomly decided to log me off. I had a day where it logged me off more than 4 times all during very important times. Times I’ve scanned a scooter, get charged, and have to scan again + deposit again because apparently it didn’t read the previous scan even though they took a deposit for it? Imagine someone with very little in their bank accounts trying to go through this? Yikes.. All in all, this service is very inconsistent and full of bugs, even after all this time of being in operation. I wouldn’t call their services terrible however this company needs to iron out the kinks and only then will I change my rating. Until then, it’s sits at 2 stars because I can at least find some use for it from time to time. E scooters are a great idea, let’s just make them better and easier to use. FIX THE BUGS.M SamaVersion: 3.64.0

“Avoid sidewalks”Recently a change was made so that the scooters will bark at you through a voice box that screams “AVOID SIDEWALKS” if you ride on a sidewalk. That sounds well and good except that you know, PEOPLE PARK THESE THINGS ON BIKE RACKS ON THE SIDEWALK YOU ABSOLUTE MORONS. So the NANOSECOND you start the ride, before you’ve even had a chance to retract the kickstand and get on your way, the scooter is already berating you in front of everyone like you did something wrong! It’s such an absolutely MISERABLE and HUMILIATING experience. Furthermore, because you rely on buggy trash geofencing for this “feature”, it often goes off IN The MIDDLE OF THE ROAD. And god forbid you’re lucky enough to have a bike lane to ride in, because it will scream at you THE ENTIRE RIDE. no cap lime you straight up need to fire whatever talentless mouth-breathing hack suggested this as the solution to sidewalk riding. Instead of shaming riders who simply wish to not be MAULED by a distracted SUV driver, you could lobby your local government to build more protected bike infrastructure instead of capitulating to their pathetic car-centric demands. You are such a miserable mediocre company and I can’t wait for you to go under. Update: your parking fine system is disgusting. I literally followed all rules, parked inside a viable zone, against a rack and still got a ticket. Beyond pathetic. The contempt you have for your riders is astounding.FjalkdjVersion: 3.104.0

Horrible!!! Walk insteadDO NOT USE LIME SCOOTERS--THEY ARE A RIP OFF!!! The app is difficult to use. The scooters are untrustworthy. The company is criminal. Let me illustrate... I decided to try aLime scooter out as I needed to get somewhere faster than I could walk there. So after going through the rigamarole of signing up and unlocking a scooter, it kinda went and kinda didn't, so I decided I'd end the ride after only a few hundred feet. But when I went to do so, Lime threatened to fine me!! So, feeling obligated, I continued, only to have the piece-of-crap scooter die on me (it said it still had 2.4 miles of charge left) in the middle of a huge "no parking zone" --which I didn't know I was in because of the crappy app displaying so many stupid confusing windows it was almost impossible to see anything useful like the map on my phone screen. So when I tried to end the ride after it died, Lime wouldn't let me end the ride, again threatening a fine!! So I had to WALK the PIECE-OF-CRAP scooter out of the no parking zone I had unknowingly entered WHILE I WAS STILL BEING CHARGED FOR ITS USE!! And because dealing with the crappy scooter took so much time I missed my appointment!! What a crock. What a terrible "service"--it's more like an extortion scheme with all the threats and poor app function. I will most definitely NOT use Lime ever again, and I suggest you not even try it. Unless you like being scammed out of your money..BNofNVVersion: 2.58.0

Just get an Uber this will take longerHonestly, this app is annoying to use and it makes it impossible to start, go on, or end your ride. First, to start the ride, it takes over 5 minutes and is still confusing to use at first. Then your actual ride is loud and not reasonable. I was on a bike and a friend of mine on a scooter. Her scooter was going maybe 5 mph, I can walk faster than that. My bike would wail and scream every five minutes. Besides, this e bike still was really slow. A fast walk would’ve been quicker. But the worst part of all was the end. My friend and I parked our bikes and tried to end the ride but lime wouldn’t let us because “we needed to park in a preferred parking area.” We were in a serious rush. Please note that there were several other bikes/scooters but they were in regular rotation. It’s a perfectly fine area. Then, we tried another area, same conditions, and the same thing happened. When it finally let it park our bikes, it was 10 minutes later and we had been charged $10 more than our trip would’ve been. I will not ever use this service again. Me and my friend saw that an Uber and a bike would be the same time, so we made the eco conscious choice. But it took so much longer- double the time, and was more expensive too- double the price. I would not recommend this to anyone..Mrena FVersion: 3.155.0

Yes and no but over all it’s a no.I really love this idea of this product, but it is so insanely over priced, from personal experience you can ride for under 2 miles and pay more than you would to Uber 15 miles... so unless you are using lime for the experience then cost effectively there are cheaper ways to travel home without a dui or safely and efficiently without a car. (Also I would like to say on multiple occasions the app has given the impression that scooters were over half way charged, then once activated they wouldn’t work and I have yet to be refunded the amount regardless of me filing a complaint both times and them stating they would reimburse me the money the for the second time, either way I’m still waiting for my reimbursement from one occasion let alone the second that they stated they would. The app also states in the App Store that it costs $1 to activate a scooter which is a blatant lie because it was $1:50 when I first downloaded the app and has raised once again) over all I would say this is a money hungry business looking to take as much money from customers as possible until they are irrelevant and no one uses said product anymore, which is sad because it seems like such a great idea if lime could only manage to care about it customers as much as the money it makes. This company makes me wish there was a 0 stars review. :/.Gchrome@5Version: 2.51.0

Bogus $25 parking fine = deleting appI wish I could rate this 0 stars. What a let down after my initial joy riding LimeScooter for the first time in Austin this past week. I picked up my scooter in front of the JW Marriott and rode it half a mile to Moonshine Grill. There was a problem with the gas lever: I had to turn it like a dial instead of pressing down the lever for speed so that made for a tricky and somewhat dangerous ride. I only discovered this after I started my ride, but I got the hang of the broken lever. My real disappointment happened when I found another scooter (this scooter had a working gas lever) and returned to my hotel. When I initially tried to park and lock the scooter, I received a notification that I was in an illegal parking spot and I could receive a fine, so I moved to an area with other Lime scooters. I tried to park and lock again and got no notification when I proceeded to end the ride so I snapped my picture to complete the process. As soon as I completed the process, I was notified that I was charged a $25 fine! I have tried to reach Lime via the app support process, via their internet page, their phone number and text, but they have yet to respond. If I don’t get my $25 refund from Lime, I’ll consider it the cost for a lesson learned. I should have stayed with Bird Scooters. Their scooters were more likely to be in service than the Lime scooters... and NO BOGUS FINE!.Virginia ShopperVersion: 2.18.0

Not worth itI had my first experience with these scooters and it’s a total scam!!! once signed it into the app with all your card info your ready to get an “available scooter” but like the app is so laggy u sometimes have to rescan multiple times since the “scan didn’t go in” then a screen show up saying it “10 dollars for an hour and another option 18 dollars for 24 hours” so I got the 1 hour pack and my friend got the 24 hour pack and came with alot of complications. My friend scooter was so low on battery it stopped an hour in. we wanted to cancel her ride to get a new charged scooter and me buy another hour. but we couldn’t cancel her ride at all with the app! and once I checked my receipt I was being charged 25 dollars!!! and my friend 30 dollars!!! we of coursed called the company since it’s double the amount we thought we were paying. the representatives were completely rude and were all saying it was our cards fault and that the transaction wasn’t completely made but the money was completely taken from our cards!!! I feel like this company makes profit from lying to their customers with their fake starter prices shown while completely charging u double or even making multiple transactions from people cards without telling them. DON’T GIVE MONEY TO A COMPANY LIKE THIS!!.LexyniVersion: 3.68.0

Test your software before dumping scooters in cities. Work with local communities to make it happenThis is an untested, unthought through app. There is no way for one user to activate another’s scooter. What if I kids or I want to pay for someone else’s ride? This problem is identified on the FAQ but WHY WASNT THIS THOUGHT THROUGH INITIALLY????? When the product was RELEASE?! The scooters have been here for months. why hasn’t it been solved? what happens when someone’s phone dies? why would you keep charging someone or worse, risk a scooter being stolen by another person because YOU DIDNT THINK THROUGH THAT SCENARIO. Also, why weren’t city and local governments included in your decision to litter our city with scooters?! Very unfortunate and frustrating experience. Also, my scooter clocked 20 mph. Not the 15 that was promisedr. I really hope there is more thought put into something that effects so many people. It’s frustrating that factors like other pedestrians, motorists, stoplights, the inability to monitor and regulate drivers as they barrel down sidewalks and risk the lives of others, drunk or incompetent drivers, etc, are not consider. This puts people at risk and you’re really just asking for a law suit. All things that weren’t thought through and if they were, weren't given the proper attention they deserve. I hope more consideration is given the future..Danielle BlountVersion: 2.19.1

Charlotte Nc. Horrible experience after horrible experienceHello all I’ve been a juicer with this company for a few months now and it’s been an absolutely nightmare to say the least. As a juicer (Charger) you go out every night to pickup lime scooters and charge them by or before seven in the morning the next day. Well the games this company play is for instance they drop the pay rates right as you pickup these scooters, customer service is pretty terrible they read off a list so every problem is treated the same weather or not it actually is. Hubs which are drop off location disappeared to the point that no hubs are available any longer leaving you to manually drop each scooter which causes the pay cycle to get completely screwed up and it leaves room for them not to pay you. They will also leave you waiting hours and or days on end for responses to problems that should be fixed immediately. They also send out their operation team to shut down and pick up scooters while the juicers are out, so while looking at the map to harvest ,all you see is big white van and large numbers of available scooters depleting due to operation removing available scooters to harvest. App glitching constantly causing wasted time and wasted money wear and tear on your vehicle. All around a really lousy company to work for..BrooklyncoolVersion: 2.41.0

DO NOT USE LIME!!! USE BIRD INSTEAD!!!!!I tried to use lime for the first time on a trip with some friends in San Diego first off the app is trash I had good reception but the app wouldn’t allow me to register a scooter for the longest time. I decided to get the $20 option and Once I finally got one I rode it for about 20min, about 8 miles of riding then got off at bar parked and snapped a pic. As i returned for some reason I couldn’t use the same scooter when there was plenty of battery left so I tried to use another one and it didn’t work so I used bird which is way BETTER THAN LIME. After a very pleasant experience with bird I notice I had a notification that said lime had take $40 dollars from my account plus another small $5 fee I check the app and there is no remaining funds in my wallet. The ride I originally took with them was no more that $8 dollars SO WHAT HAPPEN TO THE REST OF MY MONEY ? Customer service is trash after emailing them and waiting for about two weeks they didn’t answer any of my questions and just told me I would be refunded $1.40. I didn’t understand why that amount Would be refunded and they never said anything about why there was no remaining balance in my wallet for the app. So to conclude THIS SERVICE IS PATHETIC AND I WOULD GIVE ZERO STARS IF I COULD PLEASE IF YOU ARE READING THIS USE THE BIRD SERVICE INSTEAD IT IS WAY BETTER!!!!!!!!!!!!!!!!!.かめきんぞくVersion: 2.41.0

No refunds for error in what the policy says the scooter will doI am very disappointed with my first experience using the lime app and Scooter . How can there be an app that runs the scooter software but doesn’t have a backup to turn it off ? Online yes it says it will turn off after so many mins , I waited over 30 mins bc my phone died on the way home with the scooter, being a first time user I will never make this mistake again, if I ride with lime again . It continued to run up my debit card the entire time . My husbands ride cost him $9 , mine cost $19 for the same fairly short distance . I called the customer service to see how to turn it off , auto response was not help . I went online followed the directions, had the bike in park , never turned off . I had to literally sit outside next to the bike while my husband went to get my charger , charge phone in the car next to scooter , then take the stupid picture to turn the scooter off . I got billed for time I wasn’t riding it off of what I see as a flaw in the software . Any given time something could happen to a phone, what if the person drops it and it breaks ? Would the scooter just continue to run up the card . I tried turning it off with my husbands phone and app , nothing , no back up plan . Disappointed in my fix experience..Nia.JVersion: 2.94.0

Does not deserve 4.9This App and service is absolute garbage. I will be calling their customer service first thing tomorrow morning for a refund. I downloaded the App on a walk when my partner needed to use the restroom and could not wait the length it would take to walk to the nearest public bathroom. So I DL the App and check the map and we head to the nearest two bikes. First problem, you can’t actually rent two bikes from one account! What kind of business only sells one item per customer?! That is ridiculous. Ok so I figure I’ll just get the one so she can get going but no, the E-bike was unavailable. Quick check of the map says there’s another one .5 miles away in the wrong direction bit we decide to make the quick walk and try again. We get there and guess what, this bike is unavailable too. 2 strikes and wasted time all the while my poor partner is on the verge of ruining their pants. We decide screw this company I guess we’re walking. Then on the walk we came across one more bike not even a E-bike and gave it a try. To no surprise it was unavailable as well. Three times I tried to use their products and three times they wasted my time. If a bike is unavailable it shouldn’t be on the map. How is that something you didn’t think of? I will never forget this..PatrickO'SullivanVersion: 2.3.0

Absolutely horrible product and service.Lime just hit Nashville and as excited as I was to try it my first experience has been terrible. First it took me walking blocks and blocks trying to track down one. (I was walking for more than 30 min) None were where the app said they were and I reported 4-5 missing before even finding one. It’s battery was almost dead but it got me across the pedestrian bridge where I found another that said it had 15.8 miles. When I got on it my app now said 13.4 miles range. I was going 2.7 miles. About half way through the trip I hit a hill and the thing started struggling (btw I weight 135lbs) and the range now said 7.1. Got to my house and the range said 0. So I put it by the bus stop on my road and took a picture for the app to know it was there. Couple days later I get an email not asking me but actually accusing me of taking the scooter. And demanding that I immediately return it to the public. First of all, an accusation like that better have some strong evidence since I know for a fact I don’t have the scooter. Second the tracking tech has to be able to locate it. Or this entire business model is doomed. Will never use this service again nor can I recommend it in good conscience..CMaxx21Version: 2.15.0

Charges for faulty equipment. Charges for scans for faulty equipment.I was charged for the minutes it took trying to figure out why I was getting the ⚠️ on the actual scooter when I tried to excel. Finally walked to find another one and dispute the fail on their end. Got to my destination finally. Had some drinks. Scanned the nearest scooter. Got charged. Scooter and app didn’t process but my payment did. Transferred more into my account. Got charged to scan again, closes the app, the app didn’t refresh to show the ride was initiated. Repeat previous paragraph it worked, yet I was not refunded for the previous unsuccessful attempt stated above. Jesus take the wheel, I’ll just take an Uber unless y’all own Uber then i’m using my escaLEGS or lamboFEETies and lose some weight. This is too much scams y’all it’s hard times and I risk my life riding y’all’s MF scooters at my account, and y’all just wanna be greedy like Violet Beauregard, y’all should be naked Coconut cuz y’all coo coo for coconuts trying to come at me at 15 mph on some drunken Karen I can drive an suv but not a razor type of ish. I’m madder than a hatter y’all got me twisted like an umbilical chord. Y’all got my heart racing like a presidential election. I’m hurt like a Sarah McLaughlin commercial..NviiimVersion: 2.108.0

TerribleThe app is terrible. Not user friendly. I had a credit of $25 for about a year because it charged me several times so I just decided to finally use it. First it’s not easy to find how much credit you have, you have to search for it. Ok so I go to use it and decide to do a group ride. When I ended the other rider I didn’t realize my own scooter didn’t end til I saw it was still on. The app doesn’t show the rides that are currently running and it’s not easy to find. I had to search around to find mine and finally end it. The credit I had ended without warning and it just kept charging me. It would be nice to get a warning. It’s not like I can keep track because it doesn’t show history on what I’m being charged for the other rider on my group ride (something I figured out later). I thought I still had more of my $25 credit because my history showed only my ride which I had to figure out on my own. I thought it showed history of the “group ride” together but it doesn’t. So by the end of the night I figured out my credit ended and I continued to be charged. Not good business and I won’t be using Lime anymore and neither will my husband and friends. Disappointing..AbygfeyVersion: 2.126.0

Won’t refund your money, won’t unlock, brakes don’t work on someThe first time I used Limebike, I requested to add $10 to my account and next thing I know there’s $40 on there. I went ahead and attempted to unlock a bike and figured I would handle the $40 later. Well, the bike I attempted to unlock wouldn’t do so, even though the app said it was unlocked. So I left that bike and went to use another. But couldn’t unlock another because it said I was already on a ride. 4 hours later I went back home and passed the original bike on the way, still not unlocked, but I was still charged $9 for the ride I never took. So once I got home I called Limebike and talked to a representative who “refunded my $40”. That would be all fine and dandy if I actually got my money back. Unfortunately, it’s 5 phone calls and 4 weeks later and I still don’t have my money back. On a side note, these bikes are cluttered around the city and most of them have crappy brakes or rusted bike frames. Slightly dangerous if you ask me. Check your bike before you unlock it!! it will charge you for the 2 minutes it takes to realize the brakes don’t work..Emily JarrardVersion: 1.34.1

InconsistentI have been riding these scooters and bikes for about 3 months now (over 200 rides), and at first they were great, not super fast but fast enough to get to where you need to go. Over the last 3 months I’ve noticed speed decreasing. There’s no reason an ebike should only be able to go 10-15 mph especially if I’m pedaling and trying to go faster. When I’m in a rush I try to use the bikes because they were faster than the scooters which is to be expected. But even when pedaling hard the speed tops out and at that point there really is no use for it besides maybe hills which I have very few of. Fix the speeds in Denver please. I use these almost every day and It seems the limits and speed reductions are just to get more money from people spending more time on them. Idk it’s really frustrating sometimes when one bike will be great and the next one I use will be extremely slow. You aren’t supposed to take them on the sidewalks so at least make them fast enough so I’m not getting honked at every time I happen to get a slow one..ItwontletmemakeanameVersion: 3.81.0

Great system with one MAJOR problemWhile I absolutely love almost everything about the Lime app, Limebikes, and Lime scooters, there’s one glaring issue which has existed from the start which is a big enough deal to turn what would be a five-star rating into a two-star one: lack of panniers/other means of carrying more than one small bag of groceries safely on EITHER vehicle type. Now that the Lime carshare service is gone (at least in my city, but in others too from what I’ve heard), Lime is no longer an option for going on large shopping trips. I’ve seen all kinds of huge panniers mounted over the back wheels of other bikes, and I’ve seen countless drivers from services like UberEats, DoorDash, Postmates, etc. and even Domino’s using large baskets mounted above their rear wheels that are nearly the size of shopping carts. Why can’t Limebikes have those? I’ve had to get creative when I have take them shopping, sometimes with unfortunate or near-disastrous results, and I’m beyond puzzled and endlessly frustrated at why nobody has ever had the the simple idea to fix this..IguessmynameisnickVersion: 3.139.0

DONT USE LIME PERIOD, TERRIBLE COMPANYWhile visiting Seattle, my friend and I wanted to use the lime pods instead of renting a car for the weekend. After applying to use the pod, reading the requirements, I agreed to use the 15 dollar deposit fee knowing that I had nothing to worry about. After agreeing, my drivers license was declined and I was told I would receive an email explaining why. Never got an email... so then I called the next day complaining because I had been declined and told no reason why and was told the problem was because my issue date of my current license was less than a year (even though I’ve legally been driving more than a decade and that was not explained in the requirements) and that the only way to be cleared was to scan my old license that says VOID on it. I don’t know why anyone would carry an old, unusable license around. Upset with this issue and explaining I wanted to speak to a manager about this problem since this was a glitch in their system I was instead hung up on and they have successfully taken 15 dollars from me that I can’t even use in the state I live in. TERRIBLE company, don’t support them, you’ll just be disappointed..Chapres11Version: 2.58.0

Not quite the adventure I was looking forI was enjoying the beautiful weather in Dallas with my daughter today on a lovely lime scooter. As I was nearing a turn, I noticed the steering wheel seemed a little tight. I turned it a little and it seemed to loosen up. I then jetted of again. The feeling of the wind in my face and the my hair blowing in the breeze made me feel like a teenager again. Then, all of the sudden, baaammm. The entire top end of the scooter falls completely off sending me on a 14 mph dive onto the concrete. I may be going out on a limb here, but I’m guessing these aren’t serviced often. After my daughter determined I was in fact alive and there were no holes in my head, I stood up and hobbled about 1/2 mile to my destination. I then decided to give Lime a little call and tell them about my “travels.” Customer service was kind (she seriously was very nice) and sent me a multiple page incident report that must be completed in order to be considered for a refund. Should you feel adventurous, especially if you are over 40, might I suggest 5mph and bubble wrap. I, however, will be avoiding green scooters like the plague for likely the remainder of my years..LJ2300Version: 2.58.0

Charged us for 10 minutes of going nowhereMy boyfriend and I were trying to use these scooters on a bike path in Austin. Having never used them before, we weren’t sure if they were allowed on the path or not but we assumed it would tell us if they weren’t. We started our ride and they worked for a little bit, maybe like a few hundred feet, but after going down a large hill onto the dirt path part of the trail we couldn’t get either of them to work. We tried but they wouldn’t start back up and at this point we figured they were not allowed on this path (although nothing changed on the app or scooter screen indicating this at all). We tried to end the ride but they were “not in a proper area” to end it so we had to push them all the way back up a hill and back to the pavement we got them at just for the app to charge us the whole time we pushed them. Both of us were charged almost $10 to go nowhere and become out of breath having to push these scooters around. After submitting a complaint 2 weeks ago I have yet to hear back or get my money refunded lol..Mdupo6Version: 3.62.1

First experienceTried doing a group ride with 3 scooters and found only one was operable and 2 of them would not work due to the scooters being parked by previous riders just out of the zone where they would work. Tried to drag them to the operational zone and they still did not work and could not disconnect until we were there. They should not have been allowed to connect in the first place and start charging per minute. Tried a second time my card was declined due to the 5.00 hold and then the charge an immediate charge for the full amount causing it to flag as fraud. Partner had to use their card and we chose the scooter that worked and two new scooters and again, only the first scooter scanned for a group ride was operable. Decided to walk the 25 minutes back to our hotel. Had to call for a refund on both rides as it was more frustrating that both times we were u successful in getting all three scooters to work at the same time. There was no assistance through the app either..KeltnerivanVersion: 3.147.0

Poor App UI, broken bikes, and unresponsive customer serviceWhile traveling in Berlin my partner and I decided to rent Lime bikes for the day via the group day pass, using the app for the first time. When I went to buy the pass, my phone crashed and in a rush to meet friends I must have purchased a one person day pass by mistake. We go about our day renting bikes (encountering several broken lights (illegal to ride in Germany) and flat tires) and accidentally rack up 75€ in fares for my partner (!!). There was no notification at the end of each ride letting you know what was charged, so we had no way of obviously knowing one bike wasn’t covered by the day pass When I contacted customer service to see if they could retroactively reduce the fare, they would not be work with me and did not respond to my specific questions (they copied and pasted a policy and gave me a discount on my next ride as a “courtesy”). 50% off my next ride is not helpful when my day of bike rides added up to the cost of a rental car. There are so many bike share app options - don’t waste your time with Lime.Laurah1738Version: 3.39.0

Greedy scootersSo I was riding my scooter in Austin then the scooter just died. I went down a curb so I thought I may have knocked something loose. So I thought I should end ride then start again so it would re register or what ever. But didn’t work but after troubleshooting i learned it was dead. The app warned me that I was parked in a illegal spot or out of the area and thought it’s fine because I’m not leaving it here. I move the scooter to a correct spot then got another one. Later that night I got a text saying I would receive was a 25 dollar fine. I thought again it’s fine because I move the scooter and took the picture and everything. I check my bank account and they took the money out almost immediately after I parked the scooter. I tried calling the number but I can’t ever talk to a human and reading other reviews on here I feel like I’ll never get it back. They are too expensive and quick to charge. 1 filler every time you get on a scooter and 15 cents a minute adds up quick. Though that is not to bad with the good experience of riding the scooter but be carful they will be quick to fine you..Fire Panda42Version: 2.43.0

ChargeI love LimeBike they're easy to use and fun. But they use to charge me small amounts when I barely used any time. They used to charge me like .20 when I used 5-10 minutes. Now they changed the prices to be cheaper for a half hour, but I'm getting charged .50 for 3 minutes. Update: one year later, it’s now $.50 to just check it out and then $.05 for every minute, which if you calculate it is now $1.50 per half hour, so a total of $2 per 30 minutes. Which.. sure? I get you’re trying to make money— but it’s cheaper for me to take a bus now to the store instead of using a bike. And I think I saw something that said you’re changing it to $1 to check out, which is ridiculous. I used to see everyone on limebikes! They were all over our university now (this year) I had to go off campus to find one regular bike. It’s sad to see a great idea be more focused on who will pay more for this item, instead of being a cheap reliable bike. Go back to last years prices! I would love to see more people using it if you brought down the price!.EmilyNicholeCroneVersion: 2.17.4

They stole my moneyI use this app a couple weeks ago and at the end of my ride instead of charging me for the $2.33 that was owed. They instead charged $15 to add back onto my wallet that I did not authorize. Today when I tried to log into the app so that I could use the money that they had stolen from me, my account was locked out for some reason so I called contact support. They were basically helpless in every single way. I asked them to transfer the funds to a new account they wouldn’t do it. I asked them to help me login because the email address attached to the account is no longer active. They wouldn’t do it. And basically, the lady just kept talking in circles saying that there is nothing she could do nothing she could do so I’m calling my bank and telling them that I did not authorize that charge because again they stole money from me. Don’t use the app it’s better heard such as Uber really anything else I’ve never had any issues with us one after stealing money for me, has left a really bad taste in my mouth would not recommend..Bradley's IpodVersion: 3.114.0

Total RIP-OFF!Lime is a total RIPOFF! I would give negative stars if I could. The app claims my city now forces scooters to be parked in designated parking spots (though Lime seems to be the only one). However, I have attempted to park in designated spots, such as my very last ride with Lime. It was a spot indicated on the app’s map, marking on the sidewalk, and other Lime scooters parked there. But, each time I attempted to park, the app kept telling me it was not a parking area. I moved Lime to the other side of the highway, and it finally allowed me to park. The app though kept charging during the whole process, so Lime was making extra money. I talked with a person from Lime, and says this is a common occurrence, the parking issue. Why is Lime not fixing the issue?!?!? I believe it’s because most people won’t complain about the extra minute or two. I think Lime is purposely not fixing the problem because all those extra minutes really add to Lime’s bottom line. I think they would rather make the extra money than really care about their customers. Thanks for being such a terrible company!.Someone61849Version: 3.72.0

Lime scooter wouldn’t let me end my ride, overcharged me by 3x amountI want a refund for my ride last night. When I tried to end my ride I was told there was a “network Error” . So I rode the scooter to a new area a few blocks away in hopes of better coverage. But I got the same error. Subsequently I was overcharged by 30 minutes and I traveled a quarter mile more than I wanted to. This network error IS NOT MY FAULT and lime has a duty to provide a way to end a ride that doesn’t depend on a Network. For example scooter could be attached to the user’phone via Bluetooth so that users can end without relying on a spotty network (mine is Sprint BTW). It is very suspicious that my phone had the same amount of network ‘bars’ when I was uploading my credit card information, and getting Lime to START charging seems to work perfectly with only 2 bars! It is UNETHICAL and ILLEGAL to trap a customer in a service that they are unable to end. It is frankly suspicious that Lime hasn’t implemented this very simple fix, please refund my money immediately AND fix this issue or I will report this to the City Attorney’s Office..ArtsdistrictchicVersion: 2.72.0

Beware the new scooters!I live in Austin, and I used to love this app. The scooters were convenient and usually within a reasonable distance from me, however, recently I’ve seen new scooters around (I guess a new model) and every time I’ve used one I’ve had a problem. One wouldn’t go above 10 mph, one was jerky (it would accelerate for a second then stop for a few then start again), one stopped working while I was in the middle of an intersection (and I almost got hit by a car because of it), and I just tried to take a ride home and I had to try two scooters (both would not start, so I am currently trying to be refunded) before I found one that worked (and it was the older model). They need to fix the new models or go back to the old ones before someone actually gets hurt. It’s unfortunate because it was very convenient for me, but now I feel like I’ve wasted too much money on scooters that didn’t work, and honestly, I feel unsafe using them. I may have to switch apps or find another way to get around..Mmf2339Version: 2.15.0

If you are wondering whether to try out Lime…Lime was incredibly frustrating to use. My husband and I were visiting Washington D.C. for a few days and needed a way to get around to different sites. We decided to try Lime and bought a ride pass for 60 minutes of use over two days. The idea of Lime is a good one, but the practical use of the vehicles (especially parking and maintenance) is very poor. We were unable to park in multiple locations where other Lime vehicles were parked, even in locations where the app showed us parking was available. There is little to no parking available near the typical sites travelers visit in D.C., which means you must park blocks away from the locations you are trying to reach. We rode a total of 10 vehicles in two days and experienced issues with brakes, accelerating, and locks on 5 vehicles (bikes/scooters). For those looking for transportation options in D.C., we highly recommend NOT using Lime, as the experience was frustrating, confusing, stressful and extremely inconvenient..MadisonkupVersion: 3.122.1

So FRUSTRATINGThe app has significantly gone downhill recently. I’ve been using Lime for almost 3 years and all the issues I’ve encountered with them has happened within the last couple of months. The app will show you an available scooter but when you scan it, it’s all of a sudden unavailable but still showing up on the map. When you try to ring scooters to find them, nothing happens. They don’t want to use the scooter on the sidewalks but they have implemented “speed zones” where your speed drops from 20mph to 5mph and it’s totally unsafe if you’re in traffic (it’s happened to me a few times and I’ve almost been ran off the road because of it). The app is super slow when it comes to pausing/ending your ride so your just getting charged waiting for the app to do its job. Also if you are going to use a lime scooter make sure everything works before you take off; about half of the scooters I encounter don’t have functioning brakes. Overall, not safe, kind of a rip off, would not recommend. 👎🏻.MrspilcherVersion: 3.17.0

Useless nowI used to be able to see where every scooter was regardless of where I was. Now it only shows them if they’re right next to me. I found one the other day a few blocks away by zooming all the way in on a random spot. Then it suddenly showed up. I don’t mind walking a few blocks to a scooter and with this app that’s impossible. Also they charge way too much now. It costs more for me to scooter than to Uber. Upon further inspection, I can only assume they’re trying to limit the amount of scooters used in certain areas. I’m not in a red zone but I’m not in a great neighborhood, so instead of making it a red zone, they just make it impossible to find a scooter. Yesterday I tricked it into showing me a scooter. I walked all the way over to it and even when I was standing right on it, it wouldn’t tell me it was there. Completely invisible to the app and it had 10 miles on the battery. Thanks for making your app borderline impossible to use. And the other scooters are just useless so I have to use lime..Apple is incompetentVersion: 3.28.0

This is getting old1.5 miles from my house. Decide to go a little out of my way to get a scooter. Can’t find it even though I’m right on top of it. Start walking and spot another one .2 miles away slightly out of my way again. Same story. It’s not where it says it is and the bell accomplished nothing yet again (I’ve never seen it work). Continue walking and decide (stubbornly) to make one last effort to go for a slightly out of the way scooter. I find 2 next to each other and am told by the app I need to add at least $10 to my account. As I reluctantly do this one of the scooters is taken. I then realize upon refilling my account that “my” scooter won’t run because I happened to try to scan the one that had too low a battery. I’ve probably spent 30-50$ on life scooter rides and have probably shaved a net 2 minutes off of my walking commute because of instances like this. While they are fun to ride as a means of entertainment they continue to not be a viable option for transportation..PatrickromVersion: 2.19.1

I paid to walkI was a first time user. I did not know we had to park the scooter at a specific location before ending the trip… I found the scooter I used in the middle of a parking lot so I thought that I could leave the scooter, not in a parking lot, but in a place where it would not bother traffic and pedestrians. When I found an adequate space, I ended the ride on the app. But the app failed to let me know before I ended the trip that the scooter could not be left at this space. It would have been ok if Lime let me use the scooter while I was looking for an adequate parking. Wrong. I had to carry the scooter all around by foot. I injured my ankle in the process. Plus, Lime indicated that I should go down stairs with the scooter. I am a petite woman… there is no way that I am risking to fall down the stairs with a scooter that is heavier than me. I am disappointed. I paid 20$ for 38 minutes. My ride lasted 10 minutes and I spent the 28 other minutes looking for the parking lot. I hope this message will help future first users..Andrea&meVersion: 3.71.0

If it’s not one thing it’s anotherWhen it comes to the scooters if it isn’t one thing it’s another, some the screen doesn’t work, some the throttle is broken, most are hardly ever charged and today I got one AND THE BREAKS GAVE OUT ON ME!!! I was riding home from work and I don’t get off until anywhere from 12:00 am to 2:00 am and there was a single car on the road that decided to RUN A RED LIGHT, and when I went to go break I COULDNT! Plus the steering was off so I couldn’t really swerve out the way, so my two options were to 1. Get hit by a car and end up in the ER, or 2. Bail out and get road rash from my hip all the way up to my elbow. So guess which I went with…. Well IM FINALLY DONE WITH LIME!!! Don’t expect to see me use your scooters anytime soon. Y’all need to really fix up those scooters before anyone in the Denver area should ride them. If I would have gotten hit by that car, lime and Uber (since they are partners) would be paying for my hospital bill! Sincerely - A 19 year old guy who y’all couldn’t care less about.Reckless303Version: 3.19.0

WORST CUSTOMER SERVICEI would give this company 0 stars if I could. The other day our lime car randomly locked with ALL of our stuff in it- backpacks, school books, computers, wallets, etc. and we could not get it open! No matter what we tried the car stayed locked. When we called customer service we were on hold for hours before we reached an agent who could help. Once we finally got through they were rude, told us the couldn’t send someone (even though it was on a weekday during normal business hours), and left us stranded! Anytime we asked a question we were met with the same answer of “I don’t know” or “No one can help”. We finally asked to speak with a supervisor and low and behold were on hold for even longer. We even called AAA and the police department for tips on how to get the car open. If this company wants to be taken seriously in a big city with a lot of customers, like Seattle, then they need to reconsider their product reliability and customer service. I would recommend avoiding their products at all costs..CamiTnameVersion: 2.66.0

Got bamboozledI usually take the lime scooter to the area I park from my uni cause it’s expensive af to park near the university. And I convinced my girl today to just get a lime scooter so we could get there easy. So I made her download it with my referral code so we can both get it 1$ off. Usually it’s only a 2.50$ ride there, so me thinking oh if I get the 1$ unlock fee out we only have to pay 1.50$. She was against the whole thing and kept telling me can just walk it’s not a biggie but I was being hella persistent cause it’s so fun.So I get my girl to download it and it’s all g we get on and all of a sudden we get hit with a warning on the scooter saying theres a speed restriction so we going slower than 10 year olds on the street. Now we embarrassed af cause these little kids are passing us saying on your left like captain America. So my girl already annoyed and I laugh it off and say at least it’s cheap and we don’t have to walk. So the usual 5 mins ride took 10 mins and when we finally got to the car and tried to lock the scooter we get hit with the message saying you can’t lock it cause it’s outside the allotted area. So now my girl really mad cause we have to this take this slow a** scooter back to where we got it from then walk back to the car. And she’s fuming at this point cause instead of a 10 min walk it into turned into 25 min ordeal of embarrassment all cause I said babe it’s faster if we just take these scooters and they are just so fun to ride. So next time warn a brother before you update your policies?!? Cause mans just got hit with a 10$ bill and that’s what ever. But the L I just took is forever engraved into my soul cause my girl is never gonna let me forget the time I didn’t just listen to her and just walk. And that’s my day folks ✌🏽.TarpkidVersion: 2.62.0

Subscription charge in the winterI got charged a subscription fee in the winter, where lime does not run there scooters during the duration of winter and idk how I’d go about getting a refund, imma toss a scooter off a bridge for the 8 dollars I’m not gunna get back..NorthsiderailVersion: 3.85.0

Serious issues with the app / scooterI picked up a scooter from the drop off point and (having activated it) found out It was not able to be started/used as this zone was now not in use. I then was forced to walk the scooter home to drive it 5km to another drop off point as you cannot pause or end the ride otherwise. Oh, and the sidewalk alarm binged the entire way for the drive - so even that sucked. Awful experience. While My “ride” was refunded ($25 of it) this wasted 2 hours of a weekend to drive a scooter around town. Never using again..TappererVersion: 3.14.0

Harder than I thoughtHarder than I thought. I’d rather walk because it’s less tiring. Not like electric bikes, we must do all the effort and more to also push the weight of the scooter. Followed all the instructions..OhSidneyVersion: 2.61.0

Permanent warning messagesMost of the scooters are locked inside the private property. The app doesn’t allow you to properly find it or report missing. The idea sounds fun (even though it is expensive) but it is a disappointment..AlexDraganVersion: 2.57.0

Be careful, rate 0 star if possibleI downloaded this app and I saved my credit card. Yesterday I was walking by the scooters locations. I was surprised they charged me 46$ even though I didn't ride any scooter. They just got the money from my account for walking by the scooters location!!!!!!.Noah's 84Version: 3.111.0

Ridiculous pricing - stay away from Lime!First time using Like. Rented 2 bikes for 1 hour for me and my son in Oslo and got charged $60 which is almost $0.50 per minute. Pricing is not shown anywhere in the app and I couldn’t find it searching for it so it came as a complete surprise that I got charged so much. The only pricing I could find in other cities was a fraction of that amount. If the company charges so much in Oslo they should put pricing in the app and show it to upon scanning the bike. I find it surprising they can get away with charging such amounts without displaying pricing anywhere..R28RVersion: 3.114.0

Faster to walk than set up this crapThe walk to my destination took less time than trying to set up your garbage app. Never again.HdhagkdhdhdjjdhdVersion: 3.114.0

SucksThe scooter died half way in a no park zone. That sucked..Ryan Brough 89Version: 3.108.1

Buggy screen signed me up for Prime without my approvalThis morning I clicked on a notification from Lime. When the app opened the background was greyed out and a ‘We've updated our Privacy Policy’ pop up was displayed at the bottom of the screen. I was attempting to tap on the ‘I agree’ button but it was unresponsive. So I tried to click out of the pop up and still the app was unresponsive. I then closed the app only to immediately receive an email saying that I’ve signed up for ‘Lime Prime.’ Not only did it not ask verification from my Apple ID for this purchase, it charged my registered credit card within my approval. I only use Lime on occasion and had no issues with service. But this is ridiculous and scammy!.Kiyomi__Version: 3.108.0

Delete AccountYou cannot and Lime will Not Delete or cancel your account once they have your credit card Number Lime will not delete it they will continue to charge your credit card until you contact your credit card and block lime from your account what a Hassle what a Fools mistake for getting a lime app and account FUK ME.Hogg777Version: 3.93.0

Terrible rideThe App only shows the parking lots but no restricted zones. End up, the bike suddenly stopped operating! ( it is too heavy and hard to ride when it is not functioning). It charged me over CAD 60! only for 7.5km!! Because it is not allowed to park the bike, while we are site visiting . If I know the bike is not allowed to use in the destination, I wouldn’t rent the bike! Won’t use it again..No being customer comingVersion: 3.76.0

Do not recommendHalf way through the ride stopped, we missed our restaurant reservation as a result Could’nt even park cause “no ride zone”, as other scooters were flying by us. No mention of this on their app/their quiz before starting the ride. Had to call to cancel the ride, the lady continued to argue with me how we have to pay for our full “ride” (even though we had to walk for 15 min to find designated parking area) as “it was working when started” after 10 min of back and forth, wouldn’t refund, and said have to be on phone for 10 more min to see if it can be refund lol Not a good experience, terrible customer service.Kurdish zeeVersion: 3.72.0

Don’t botherDon’t use this terrible service. It’s expensive and you can’t even park it where you need to go. It’s a complete waste of time and money..ShadyDriveVersion: 3.65.0

Expensive, slow, frustratingI rented a bike in Kelowna and rode along the waterfront. These are very heavy bikes. The electric assist sporadically turned on and off without warning, but only for about ten percent of the ride. So basically you are riding a really heavy and slow bike that once and awhile has a little electric burst. Trying to park this is a nightmare. The app will give you an alert saying you’ll get a fine if you don’t attach it to a bike rack but the lock is too short to attach to anything except the helmet. I took mine to a bike rack only to get an alert that I’m not allowed to park at a bike rack. I spent about half of my money just trying to figure out parking because the meter is running both while you figure out how to unlock it and trying to figure out how to lock it. The user experience is awful, the ride itself is awful... not sure that there’s anything to like here..YVR2019Version: 3.63.0

Happy but not happyLove the idea, had an enormous amount of fun but would not lock... kept charging me for 10 mins after I wanted to..Bebegirl75Version: 2.62.0

Fun and great idea but takes more money then it saysThe app said I was charged 2 dollars. I tried a scooter for literally 1 minute and was charged 7$. 100% never using this again, immediately lost my trust..RaidenElVersion: 2.61.0

Bullied away from using an available scooterDon't put your money into this. The customer service may be good, but fellow customers are bullies. I was not allowed to unlock a scooter by jerk who had it "reserved"..No me gusta nada...Version: 2.62.0

High cost, broken app and eyesore bikesCame back to this 1.5 years after last use and paid triple Santander bike fee, couldn’t end ride because camera was all black and my flat was surrounded by bikes littered everywhere.Alex.m.devilleVersion: 3.148.0

Loyal customer, terrible experienceI used to use this app every day, but I had an experience last night that means I won’t be using this service ever again. I started my ride and scooted for five minutes to my destination. Then the app would not allow me to end the ride - it kept returning an internal server error. I called support and they were also unable to cancel the ride. I tried for an hour with no luck then woke up to a $100 charge on my credit card. I called Support and they were unable to refund it and had to escalate to management later. The charge was only partially refunded after wasting hours. I won’t be using the service again..CanadalikesappsVersion: 3.144.0

Unable to signup using emailThis app is so bad, unable to signup using my email. The support staff is so bad at supporting their own app. After a week a back and forth, they are still unable to figure out their own crap..VijitkVersion: 3.143.0

Worst App everConstantly mistakes zones and turns off power and doesn’t let you end the ride. Garbage customer service that doesn’t reply or refund charges made for no reason.Maestro416Version: 3.138.0

Almost the same price as an UberRiding in SF I could have taken an Uber for $15 and the scooter cost $13… it took longer, gave me a headache, and was 1000x more dangerous. Other than the convenience of being able to pick one up whenever, there’s little reason to use it. In addition, the pdf receipt feature in the app doesn’t work. Can’t attach whatever file gets downloaded to a gmail for expensing..MrchrispbVersion: 3.133.0

Useless, thieves! BEWARE!!!Great idea, garbage delivery. Never any units in the newer areas of the city, ever. I would have to drive a few miles to reach one which renders the service pointless and pretty much useless. Its like they are only available to people who live down town/city central/old run down desolate areas or willing drive a few miles to reach one. This has opened my eyes to how much more simpler it is to just buy one and have it available right from home or any location of my choosing vs having to drive to a garbage neighbourhood, park my car and pray it does not get vandalized or stolen will using one of your products. If I have to drive my car to reach one then I might as well just drive my car lol. Update: This company is filthy rotten thieves, they will bill you for a service you did not subscribe to, do not give them access to anyway to steal from you!! BEWARE!!!.Bigdaddy-o-Version: 3.129.0

Way too expensiveToo expensive I’d rather take the taxi or Uber instead.RreDdaVersion: 3.128.0

Keeps saying I’m not parked in a designated parking spot when I amPLEASE READ BEFORE USING THE LIME APP: I’ve been using lime bikes for the last two years. About half the time the app says I’m not parked in a designated parking spot(even when I am) and tries to charge me $10. Most people probably don’t call in to complain(since they don’t post a contact number) and just accept the charge. This is terrible business practice and very scam like. Fix the app and stop taking advantage of people who are trying to save the planet by lowering their carbon emmissions..Your boi JVersion: 3.128.0

They keep charging until you find special parkingThey keep charging per minute until you can fine one of the few parking spots to drop it off. It will Not let you end the ride and keeps charging you. I ended up walking the same distance because of their limited parking. Hold off for now because without a lot more bike parking this app gets expensive quickly..Jon on fireVersion: 3.128.0

Horribly inconsistentI have never had anything but problems with this service. It has failed more than it has worked. Half the scooters are busted or dead. Good luck using it. I would never rely on it working. Always have a backup plan..B-Rockin OutVersion: 3.128.0

PaywallYou cannot see the zones and designated parking spots. If you are not actively renting. So actively paying. I travel a lot in the USA for work, that mean that i cannot know in advance which hotel would be best suited if i want to use your services Service that i would LOVE to use Completely absurd and greedy.Vince-003Version: 3.126.0

DO NOT USEMultiple times I have been charged 35$+ for incorrect parking and I parked in the designated parking spot and now my account has been flagged for suspension with my card and ID on it and I have no way of recovery because on there lime support site there’s no section for account recovery and I have no way for anything to be reviewed my account with lime bucks or whatever they’re called is just gone.CalllllmesosaVersion: 3.126.0

Continuous bug, terrible appHad problems with parking, stoping a ride although I have arrived at designated parking area and there was only two other scooters parked there. Restarted the app and just wouldn’t detect that I was at the designated parking area. A waste of my time and money..Jennylim0831Version: 3.125.1

Couldn’t end the ride.I wasn’t able to end my ride and had to walk all the way back where the scooter was picked up from. Said there were too many scooters parked at my destination, only you have no way to know how many are currently parked there. Such a waste of time..JajxiajxbsjxanlzmakzoabqVersion: 3.125.1

Lime scooter sucksI went to San Francisco for the first time and rode a lime scooter. Tried to get to the Golden Gate bridge and the scooter died 3 miles from the bridge and left me to walk. I tried to lock up the scooter, and it did not lock. I tried to contact customer support, and no one was there to help me. I would avoid lime scooter like the plague as this was absolutely awful.CJchristensen77Version: 3.122.1

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