Passio GO Customer Service

Disclaimer, I think this app is great and I love it a lot. It’s great for helping me coordinate travel about campus in the college town I commute to via public bus daily. My one complaint, and it may actually be due to suboptimal communication between the app and localities, is the way buses reporting their locations can disappear entirely from the map reader. This results in it looking like a line is currently not in operation for a given time period despite that not being true. Also, if it could communicate better tie-in’s of bus routes in a city, it would make it clear where a route may temporarily transform into another route. Besides these things, I think such an app is an asset for commuters and students alike.

Doesn’t show all the roots and it doesn’t always show you where the bus is at like Mount Hope bus for example it disappears on the map quite a bit and it doesn’t show you where it’s at sometimes heading outbound or inbound on certain parts of the route and it just so happens to be the parts of the route that I need to see L O L so I can get to and from work every day but overall, I am very satisfied with this app! I have been saying for years that they should come up with an app like this and they finally have. I know it’s still new and you’re working out the kinks, but I just wanted to let you know of a couple of them. I have noticed. Thank you

I really like some aspects of the app such as reliability, and some user friendliness, but there are other things that kinda bug me. Mainly that the stops do not have time update unless you unselect and then reselect it. That, along with slow response times when I click on a stop. Not sure if your app can be sped up/optimized in some way or not but at least make the ETAs update every minute.

I like the idea of knowing where the bus is that ur looking for, can be seen in real time. Instead of having to call and ask where it is at the moment I think there should be an option where as you can can see about how long it will take to get to a certain location along the route from the 2 stations. Instead of going to the website or calling. And the times that it will leave the stations. A few more different options in the settings also

As Baltimore’s public transport can be quite tricky to navigate in terms of finding the schedule (I usually rely on Google Maps), I realized Passio go is really helpful for tracking buses. However, I have a small suggestion: it would be more helpful if the app could provide not only the nearest schedule but also the overall estimated timetable for the buses. This feature would make it easier for users to plan ahead! Overall, though, it does a good job and is pretty reliable.

This is the first app where you can see your bus in REAL TIME!!! You no longer have to sit at bus stops waiting patiently wondering where your bus is. With Passio GO you can just track it in real time. Great App a must have for any public transportation user in the United States. (Only some cities and Universities are available I hope they add more in the future)

I love this app! Recommend it to all my friends who need a transportation app. I have a problem that it’s always guessing the times of arrival. I’ll click on a stop and a bus 20 stops away will pop up marked as 2 minutes away as the next arriving bus. Misleading when I’m trying to quickly jump on and have the option for something else but get mistaken because of the app being ahead.

I use this app to track the live location of parta bus and it’s so helpful. Although in rare cases it doesn’t show the bus live location. I like to be there 10 minutes before the schedule time because it could either be 10 minutes early or late. But the schedule gives a good estimate of when the bus would arrive at a certain stop.

Makes planning easier and a great resource to have as a rider. So often early times and delays aren’t the bus driver fault and this allows you to know instead of waiting. Wish it had daily updates of what times bus time when it is not running.

This App is beyond helpful, makes me have less worry when I’m trying the get to the bus stop or worry waiting at the bus stop thinking I could have missed the bus. Especially not being too familiar with the area and finding bus stops close in walking distance.

Hey there, love the app for time tracking and such but definitely noticed some bugs in the app or with the bus tracking system in general. For the app sometimes you have to refresh or force close the app to get it to register any busses on route, or uncheck and check all routes sometimes works too Ty

Overall app is great! Few issues I’ve had is it doesn’t show all operating buses sometimes (excluding buses I receive messages are not running for the day) it does freeze periodically and I lose track of realtime position of buses! Again, overall app is great!

I’m 61 and most technology is above me, but I love this app tells me when the bus is coming. I can check the map to see how far the bus is away. I can watch the bus come up. I can tell the color which belts I need it, everything I need easily and easily is the best

There are a few glitches with tracking, but they’re not major. The only really bad part is that it tells you a bus in 5 minutes away when it already passed the stop. It’s 5 minutes in front of you so you couldn’t possibly use it.

I like being able to see all the routes at once. Sometimes I turn on only certain ones. The time that the bus will be at my stop is usually very close

I have been using Passio Go for iOS for the past one year, and I found this app to be great to track my university bus schedule. Everything works smoothly so far! I recommend this app to others!

We recently became a one car family and now getting across town is much easier to plan out making my carbon footprint 👣 one less☺️

I use this app for school and it's great! the app gives directions to stops, the ability to toggle certain routes (all color coded!!!!) on and off, ability to track your bus, and an accurate estimated time :0!!! my only wish is that you could see how long your bus in particular will take to get to your destination, but i understand that can be hard with traffic, load, and all other factors included :)

I am so grateful that the bus driver told me about this app that is connected to their monitors on the bus! Let’s me know right when my bus will be here and where I need to get onto a different bus! Thank u

One or two buses disappear on the map, that can be frustrating if one or them is the one your waiting for an wanting to see when it gets to your stop

This app helps me get from one side of my college campus to another and it was really easy to tell where the bus is and when it is going to arrive

On those days when it’s raining this app is so wonderful. I leave my office two minutes before the bus is due to arrive. It’s always on time 😘

Absolutely love it to see when employee shuttle busses are arriving and leaving the terminal! Makes it 100x better not waiting around wondering when the bus is coming

I almost have to guess those creating this app are paying for fake reviews with how poorly the app is designed. My girlfriend uses the app to get to work and around the city, she’s always used it and when she complained about the app being difficult to use my first thought was that it couldn’t be that bad and she was over stating it. I was extremely wrong, it took me about 20 minutes of trial and error to figure out how to navigate from one stop to another with a single transfer in the middle. The app constantly reset my desired destination, would give blank directions, would tell me the route wasn’t possible (only sometimes other times it would give me the correct route seemingly at random), forget one or both of my destinations needing me to re-enter them, or flat out crash. Selecting bus routes sometimes fails and give no expanded detail unless the app is force closed and reopened. I could go on and on but the point stands that this app is horribly made all I want to do is find a route from A to B within the same bus network and I can’t do that. If you’re in a position to choose an app to put your bus network on keep looking this app has problems.

If I could give 0 stars I so would. So I go to SCAD and some halls are far enough that you kind of have to take a bus so being able to see when the bus gets to a stop is pretty important for us students. I cannot count how many times this awful app has just totally kicked me and my friends out of the ‘agency’- our being the SCAD bus routes- and refuses to let us get back in. Its very frustrating and inconvenient for us students and we are currently working to get SCAD to split with Passio and use a different program because of these issues. Very unprofessional from Passio. Please do NOT use this program for your schools. They also always change the predicted times ?? Like- you look at it one time and it’ll say the bus is 10 minutes away and if you look two minutes later your waits jumped to 45 minutes even though no bus came and you’ve been waiting at the stop. Just a bad program that I just think needs to be shut down.

The Passio GO app is a useful tool when it is functioning properly and the information is kept up to date. However, there are ongoing issues with GPS accuracy and bus stop locations. In many cases, the app shows bus stops that do not match the locations bus drivers identify as the actual stops. This creates confusion for riders, especially those who rely on the app for trip planning and real-time navigation. Additionally, GPS tracking can be inaccurate, making it difficult to determine the true location of a bus. To improve the rider experience, more frequent and accurate updates to bus stop data and GPS tracking are needed. Ensuring that the information displayed in the app matches the information provided by drivers would make the service much more reliable and accessible for all users.

I wanted to use the app to plan out my travels to different destinations but I found it extremely hard to use. 1) I cannot use the arrive by feature. When I click on arrive by, the option to change the time is almost entirely hidden because the pop up window size is too small to display it. 2) The Now/Arrival By/Depart At pop up window is not designed in a user friendly way. There is no “X” button to get out of the window and it took me multiple tries to figure out I had to swipe down to exit it. When clicking one of the options a check appears next to it, but then you can’t uncheck it by clicking it, which is counterintuitive 3) After inputting a destination and hitting go, the interface makes it extremely difficult to plan the best route. It is not obvious where to click on a route to select it. At no point in the selection process can you see the route on the map and then zoom in to see if that is the route for you. Because of this, after getting on the bus, I switch to Google Maps to find the best stop to get off on. 4) The app doesn’t update as time passes, so you have to restart your search if you take too long

My university bus system recently switched to this app in their constantly-revolving recommendations for bus tracking apps, and my main question is… why? It’s not any more accurate or reliable than Transit, and it has a much worse user interface. This is just one more competitor in the increasingly saturated space of bus trackers that are only as good as the flawed tracking data they’re given, and this weird phenomenon of services switching between them every year or so does nothing to make riding public transit simpler: in fact, it does the opposite. I’m giving this app 2 stars for being on average better than nothing, but not as good as its competitors, and very often not worth the frustration.

There are so many glitches within the app and what I have to guess are coding bugs because I ended up thinking my phone/internet was the issue when I’d change my arrival/departure time, try to locate the any buses (which rarely shows up on time. I’m not sure if it’s the app being behind or the drivers atp). It’s also very hard to navigate through the app. It seems to get continuous updates and layout changes but every time it just gets worse. There is no simple way to view current or future schedules, I end up looking in google or my home town’s transportation app to get better ETA. What I would like to see most of all is the app not closing as soon as I open it or finally find the route I’m looking for.

I can’t tell you the number of times I’ve nearly missed my bus or been standing at the stop for 20-30 minutes as it’s told me the bus is 3 minutes away the whole time. It’s pretty terrible at calculating time at any given moment. I had a morning where, according to the app, the bus was running a bit late (15 minutes away) and I had extra time, so I sat down to eat breakfast. I checked it a few minutes later to see where the bus was and I found that it was actively approaching my stop and the app had been tracking the bus AFTER that one. The tracking feature is really the only thing going for it since it’s hard to navigate and use. Bad design.

Truly awful. completely unintuitive and the controls and oddly hard to navigate. even something like changing the time i want to leave/arrive by is impossible— for some reason, it’s stuck at 4:32 PM and won’t let me change it to any other time. times shown are at times accurate and at others completely wrong, or the app simply doesn’t show a time, even when the selected line should be running. my university switched to this app from TransLoc, and it’s painfully obvious how much better TransLoc was. i barely ever use this app and when i do it’s only when i absolutely have to because it is infuriating. i never write app reviews but this one is so bad that i just had to.

When I first started using this application, it worked really well. I was able to follow the buses and the lines I wanted properly. Yesterday I noticed that I could not track the bus that I wanted at all. It kept saying that it wasn’t running, but when I checked with the bus driver, she Said all lines were running, and there was no stoppage. I wish this worked better because it’s winter time and everybody is outside in the cold waiting to see if their bus is gonna show up. Please fix this application so that it works like it used to for Citylink in Lewiston Maine.

I was going to leave this as feedback on the app, but the app wouldn’t let me submit it after typing this out! So, I’m putting it here: tracking is VERY inaccurate— it will say a bus is 1 minute away and after a minute it will say 10 minutes (this happened to me right now, it said 1 minute and then after it said service will start in 30 minutes). the buses are rarely visible on the map, either. This is frustrating. I’m a college student and don’t have a car, getting downtown is a hike from my dorm. A more reliable app would be greatly appreciated.

I am a blind individual and it is very difficult when you call into the bus company and nobody picks up the phone. So, my bus company told me to download this app, so I did. I am a blind individual and this app is difficult to navigate With a screen reader and I am unable to select a particular route and see the times buses are picking up and when on the bus is dropping off. I do not recommend this app for anyone. In my opinion, this app needs to be shut down, reformatted, and then presented back to the public after it has gone through all its testing, does not have any bugs and is 100% accessible to blind individuals and others.

I can’t submit a bug report because that’s broken! my intended bug report was that i can’t change the preferred departure/arrival time because that’s completely broken too. even if it was a fully functional app, it only shows the currently running routes to stops. there’s no way to plan a bus route on here. my school really thinks this app is useful and has all we need to know when it really isn’t at all. the UI design makes it seem like someone threw this app together in a few days and never tested it or refined it whatsoever. TOO MANY people rely on this app for it to be so shoddy.

Don’t rely on the app to get anywhere, you’d have more luck getting to the buses by chasing them down the street. The app can’t even be consistent with the online schedule for the shuttles (the schedule they SHOULD be on), 9/10 you’ll either have to walk back from wherever they dropped you off because the shuttles and the app don’t work with each other. If by the grace of god the app can track them, it’ll even glitch and then 5min later you realize you’re stranded cause the shuttle is long gone and not coming back for you.

I live near NC State and downloaded this app and I will tell you that the user interface is ridiculous. For example I live at Wolfe Village Apartments. OK I want to know where my next bus is either I type it in and then I get a map. where is the other app that we used to use? It was simple to wear. It would just pinpoint the location and show me where the bus was. I’m wondering why people don’t complain or why people don’t ask NC State why this app before actually asking people if the app is user-friendly. Ridiculous I’m going back to the basic Transit app.

Very consistent incorrect eta reports. It is also really annoying that if you don’t zoom in super close, when you click on your stop, the app thinks you’re clicking on your little tag? Why would I want to see my profile when I’m clicking on the stop? Also impossible to send feedback! Any time you click the feedback button, there’s no way to get rid of the text box so you can send your bug report.

I love the live updates of when the busses will be next arriving but without a posted schedule of when the busses run (from what time til what time on what days) and without a list or explanation/summary of how long they take to reappear at a stop, it makes planning for your day (particularly if you’re new or not a frequent rider) extremely stressful and makes me avoid using the bus when I can

Useful of course and a must have app it generally gives me solid predictions but as the snow comes in I’m noticing that I want improvements. I’ve missed MANY busses with this app. Bus says it’s coming in 28 minutes as I watch it through my window pass me by. “Bus dwelling” for how long? It says it’s 1 minute away, which is not the same as “it’s coming in 1 minute” it could be 1 minute away for 20 mins and I’d be none the wiser.

This app gives accurate bus information maybe 50% of the time. I often cannot get it to connect to my local transit system, and I can only get it fixed by uninstalling and reinstalling the app. When it does connect, there are ghost busses, or busses that are real and do not show up on the app. Complaints submitted in app and/or via email are never responded to, nor are they fixed. I will say, the other 50% of the time where it does work, it is accurate.

I use this app for one thing and one thing only: to see how many minutes away the campus shuttle is, and when the next available shuttle will be present. You’d think that core functionality would be easy enough to present intuitively, but you’d be wrong! Tapping on a stop does nothing. Searching a route is impossible. Googling the app name will only return countless forum posts complaining about how awful this app is. Genuinely don’t know how this app has above a 2 star average

As many people have already written, a recent update to this app has resulted in poor quality. Schedules are no longer listed under “stops/schedules” in the menu and is instead only accessible if you tap on a shuttle that’s active with gps and then tap view schedule. ETA is no longer working properly and doesn’t provide realistic timing. I’m not sure what’s going on with the development of this app but this update is no good.

My bus recently transferred from TransLoc to Passio Go and I am so disappointed. The basic necessary features of knowing when the next bus is coming at your frequent stops on this app takes forever to trigger. The design of the app put way too much focus on the fancy features that no one will use over the simple and quick use that we all want.

It gets the job done for the most part but it is clunky to switch visible routes. It’s also impossible to tap a stop if your gps dot is on top of it. I think worst of all when you open it it displays some random part of a route—if you ask me it should show the nearest stop on one of your favorited routes. Or your nearest favorite stop

My school has been using this app for about a year now, and I wish we never started. The tracking is never correct, the timing is never correct, and for the past week my school has been dealing with “prediction errors”— we are unable to tell when buses will get here or even if they will get here. This app needs major improvements.

No clue where all these bots giving five starts only in the last three months came from. The app will lie about schedules and lie about how near a bus is. Since you can’t trust it, the app is only useful if you can check it against an external bus schedule, at which point all it does is show you the bus on a map without actually providing anything you didn’t know from the schedule.

The predictions on the stops weren’t great. But once I figured the moving arrow symbol was tracking the real time position of the bus, I could estimate arrival time myself based on where the bus was along the route. Ability to filter for your route of interest is also handy.

Do you wanna get somewhere on time? Well forget it. You won’t get that with this app. Their tagline is “real time bus tracking” and, well, forget the “real time” part of it. There just simply isn’t any tracking view. You can see the routes, and that’s it. You might as well use Google Maps because at least Google Maps will suggest other forms of transit.

If I just want to see a route and its corresponding bus, it's difficult. Sometimes I click on a bus and its description doesn't even match the route. I just got a feedback popup, but when I finish typing, I can't make my keyboard disappear; it covers up the send button. This makes it impossible for me to submit feedback in the app

Completely useless app and disappointing that my transit system transitioned to this app. It shows maps of busses and stops but when you click on the stop it does not show the arrival times of busses, rendering it completely useless. About 1/10 times it will actually list arrival times but most times it glitches and does not show the arrival times, leaving you to try and guess based on where busses currently are on the map. Super disappointing, horrible user interface with way too many unclear functions, no tech support/ user guide. Would not recommend to anyone.