The ACE FlareTM Account by Pathward, National Association Mobile App* lets you manage your account wherever you are. That means it’s convenient to do things like: • Check your account balance and transaction history • Send money to friends and family** • Access optional Netspend® Pre-Funded Check Service*** • Add money to your account with Mobile Check Capture****
Manage your money on-the-go, it’s convenient.
* No charge for this service, but your wireless carrier may charge for messages or data.
** Fees for bank transfers are determined by the transferor’s bank and may be charged to the transferor’s bank account by the service provider or originating bank. No cost for online or mobile Account-to-Account transfers between accounts; a $4.95 fee applies to each such transfer conducted through a Customer Service agent.”
*** Terms and conditions apply; see the Netspend Pre-Funded Checks Terms and Conditions for details, including how to opt-in to the Netspend Pre-Funded Checks Service. Netspend Pre-Funded Checks is an optional service of Netspend Corporation. The Check Services is not a product of Pathward, N.A., and Pathward, N.A. does not endorse or provide bank-related services in connection with the Check Services.
**** Mobile Check Capture is a service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy. Approval review usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Fees apply for approved Money in Minutes transactions funded to your account. Unapproved checks will not be funded to your account. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for message and data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your account. See your Deposit Account Agreement for details
Flare Account App Comments & Reviews
POSITIVE REVIEWS
NEGATIVE REVIEWS
Flare Account Positive Reviews
This is for you CSR, JanilethAfter reading the reviews I was not sure I wanted to upgrade and possibly risk having a bad experience, especially when it involves my hard earned money! But I trust my tellers (such lovely ladies) at my local AC and she said she has a flare Acct and has never had any problems so I was in! I haven’t had any issues, in fact, I’ve found it much easier to find solutions within the app I.e. contacting customer service or trouble shooting or pausing my debit card at the touch of a button.
**most importantly: their customer service** I always seem to luck out ending up with a wonderful customer service rep every time I need their help. Special shout out to Janileth, the lovely lady that helped me today. So patient and kind and listened to every word to better address😊🙏 my concerns. So the five star rating is heavily supported by her efforts. Thanks to you all.Alaw8331Version: 6.0
Mobile uploadI’ve been trying to put a check in my account using the mobile upload and it’s not working at all!! I’ve been trying for two days and it keep taking me back to the previous page. It’s becoming very annoying at this point! And I’ve been a customer for about five years now! Smh.This app can be assVersion: 5.7
Mobile check captureNot working for me either hasn’t worked in a while I have successfully used it before but again hasn’t worked in a while wish they hurry and fix huge inconvenience (iPhone XR user) when they get it back working app will be 5 stars ....I have never had any issues out of 4yrs outside of the mobile check capture that’s the only downside : -) was working randomly stopped now just says an error occurred! When trying to launch the feature.DeeDd311Version: 6.0
ACE Flare serves all of my purposes.I will probably get an actual bank account at some point But for over 10 years, I have used my ACE Flare account for all of my banking services and when I was able to cash my checks using my phone that became a game changer. I am a big Ace fan. I always have been and I always will be..Mr. Derby JamsVersion: 6.6.3
Mobile check captureThe mobile check capture feature isn’t working again. Every other month there is a problem with this particular feature in the app. Before an ad popped up and wouldn’t let me close therefore I couldn’t use it. Now, after clicking on it the screen is just blank white nothing ever loads up just stays blank. Very disappointing considering I use this feature every month..Jess_27_88Version: 6.1.4
Always have to force quit it then reopenOn iOS if I’ve used it before and try to open again after some time has passed it will always be blank. I have to do the equivalent of force quit on iOS to kill it and then it will reopen just fine. It has been this way for well over a year since they buried the log off feature way down in the account menu. Just annoying..RadioactiveDKVersion: 6.4
I LOVE IT!!❤️This is the first time I’ve been with a bank that I never had any problems what so ever with. I been been with you all since 2017 I believe and I will continue to do so. I will also tell my family and friends about your banking services and get them to Join!.Ladyd48Version: 6.6.3
Ace Check cashing Mckees Rocks PlazaThis is The only place I cash my check Dominique is the best she’s always really nice I’ve been a customer over 7 years I’ve never seen her have a bad day she has great customer service skills and she does a really great Job!.Zerk412Version: 6.2
App alerts are not working.The alerts on this app is not working. Are use the alerts on a daily basis to help track my spending for me and my son. This helps me budget and see if there is any unauthorized activity on my account. Please fix this other issue with the app as soon as possible please. I do not want to have to go to a different bank to get this feature. Thank you.Mugabi2kVersion: 6.1.4
Mobile check deposit stoppedApp was doing great all these years but now in the last month the mobile check deposit stopped working. I now have to deposit into my other bank instead.100blockfloydwifeVersion: 6.3.2
5 StarI been banking with them for over 8 years and I love them. CUSTOMER SERVICE always there to help and anytime is a large amount they freeze the account until I give them authorization to release it..TtztyraVersion: 6.6.3
ReviewReliable, always accurate and if an error immediately corrected. Easy to navigate, great design. I love each morning at a exact time I receive a balance notification..MyTeegOneVersion: 6.6.3
Account holderLove being able to be able to overdraft great customer service would highly recommend!.Water,,’bVersion: 6.6.3
App keeps saying to enable cookiesI never had a problem until the new version came along. Now I can’t transfer money from savings to flare. I’m very frustrated.MyflareVersion: 6.1.2
The BestI’m going on 4 years or more this is the Best company ever
You want great service support and notifications to make sure you are protected then this is the place for You
Ten Star ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.SweetleeleeVersion: 6.6.3
The Best Banking Ever!!I have been using Flare for a very long time and my direct deposit comes 2 days earlier and I absolutely love it!! Never gonna stop using it!.Bosschic01Version: 6.6.3
Flare AccountDirect deposit is good, when I call customer service the representative is polite. I would recommend to all my friends..Sweet Sexy SlimVersion: 6.6.3
Customer since 2013I am a long time customer if Ace Elite! I love the fact that they are now offering more for customers who would like an alternative to prepaid but keep the benefits..ReddBonePheVersion: 5.4.0
Stimulus checkI was told that ace flare account stolen money from some people account out there taxes when is my stimulus check. I’ve reviewed my stimulus check in the mail thank you.Ms 8ballVersion: 5.6
Love A FlareBeen with A Flare for many many Years, I love the team who work with flare , they are nice and courteous, always trying to help and always do
Thank You sooo much.Sugar 65Version: 6.6.3
Checking acctI love the way it gives you easy options.. to deposit, withdraw, send texts messages.. protect acct...Dorothea MoydVersion: 6.6.3
ILove this company for their effort in gettin this all the supporting features i can use when its available to many very utilize able.Doughboyy818Version: 4.9
Banking is so easyLove the app everything is so easy to access..Livergirl16Version: 6.6.3
Mobile DepositEvery time i try to do a mobile check upload, a box pops up saying dismiss or retry. Never has worked. Please fix this.Royalstyles4uVersion: 5.5.1
Ace flareI’ve been with ace flare account for over 7 years and I can not deny the fact that I legit love them.Key-keykVersion: 6.6.3
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.7.1
Flare Account Negative Reviews
Stealing moneyI recently just got my relief census check in the mail from this corona virus pandemic. And was not able to receive my money in cash when I went into the Ace store in my area to cash it. first I was only able to receive $80 in cash out of $1200 . The rest went to my account. Only used $400 to get groceries and things that family needed because of money struggles from losing our jobs. The following day I go to log in so that I can transfer money to start paying bills and my account was locked and told me to call. They had the nerve to say that my account is no longer available and I am never able to have an account with them again. And that they will send my $800 left in my account to me in the mail. The worst part is they could not give me a reason to why my account was removed all of a sudden and now I am stuck with no money. No card. And no way to pay my bills. If I do not receive my funds in 7-10 business days there will be a big lawsuit!!!!!!! Because this inconvenienced not only my life but my family and my children During a worldwide crisis..@iceyasfawkkVersion: 5.6
Horrible Customer SupportHorrible customer support. I’ve been trying to get an authorization hold released from an order that was canceled three weeks ago. Attempted to speak with a supervisor spending the last week nicely trying to get it resolved as the merchant said they have done everything on their end to have it released over two weeks ago. I spent three hours on the phone, mostly on hold, to speak with a supervisor but it took three “accidental” transfers back to the main number before a Supervisor spoke with me and said that I have to do their work for them and request a letter from the merchant stating the order was canceled. When I attempted to do a three way call with merchant the Supervisor hung up the call. DO NOT use this card in anyway.Soulcatcher13Version: 6.6.4
NawhCustomer service? It’s just a cut and paste review. Long story short, made a mistake when it came down to entering my account ID and almost $500 was sent to someone else’s account. They haven’t not helped me retrieve this, instead, they sent me a cut and paste message TWICE. Tried calling them only to find out they don’t even have customer service through the phone. Icing on the cake was the $9.95 monthly fee. Which is not even WORTH it. Everything about this is awful. I’m canceling my card as soon as I can. I’m looking to save money, not have it taken away from me every month. I’d be more open to it if the customer service wasn’t so poor and the app itself wasn’t so annoyingly slow and laggy.
Update: Coming back here to say y’all still make me mad. (:.EmmaLeeMDVersion: 6.2
Do not recommend!Purchased an item based off a google searched and got scammed by some fake website that went offline a day after I made the purchase. Never received the item. Tired emailed the website before it went down and got no response, so I turned to ace to see if they can some how give me a refund... after waiting almost 3 months for the dispute to finally give me an answer on wether I was gonna get my money back or not they told me they couldn't do anything about it. I know they couldn't even reach the merchant themselves so they decide to screw over their customer. After 4 years with ace flare I will be switching banks. Thanks for nothing..Ghost11222Version: 6.6
Do not bank with these people !They will steal your money. They made up a fake reason as to why they had to cancel my account and claimed they sent my funds in the mail. All the money to my name was in the account and I could not access it. They claimed I would receive it in 7-10 business days and via check but it never came. Every time I called and asked for an update they would tell me the check was “just sent the day before”. When I explained I had been calling for weeks they said they had no record of the call. If I could do no stars I would !.AsignemVersion: 5.1.0
Check captureI used to have no problems with loading checks through this app I don’t use it as much anymore because I have direct deposit but the last 2 times I have tried to use this app it would not take the check. I had selected the 10 day waiting period to avoid the fees and got an email saying it would not take the check this happened with both a government issued check and a personal check
This app used to be great hope they fix it.Creagh 136Version: 6.1
Don’t do itThey aren’t good at all supposed to be 5 days early but just like every other 2 days before i was told by they worker to get this card cause of the 5 days earlier i have had a lot of trouble with this card like hacking and everything else if I was you, I would not get this card. I’m not listening to none of these people that they have come jump up on the reviews and trying to make it all look good don’t believe them believe the person who got the card.330RapperVersion: 6.6.4
NEVER AGAIN ….I will keep writing reviews until they get it right ! My son passed away and he was not on the account and the shut my account down there was still funds available and they will not release the funds to me and I was able to verify who I am ! They keep saying something about the government but when I contact the government they can’t help either so it’s like they just took my money and won’t give it back ! WORST BANK TO BANK WITH WILL NEVER BANK WITH THEM AGAIN …. If I coulda gave 0 STARS I WOULD HAVE !!!!!!!.Dfuller1989Version: 6.1.4
Horrible ServiceMy payroll goes in every week at the same time and it’s several others at my job who also has Ace Flare cards and they receive their direct deposit Wednesday afternoon and I always receive mine late at night. You call to check on issues and foreigners who barely speak English answer and take you in circles and never give a direct answer. You go on the app and their copying and pasting scripts. I’m going to a real bank. I was only using the card to get paid sooner but I’d rather go to a real bank. DO BETTER!!!.Helen'soldest85Version: 5.4.0
Change my mind about their bankingI already had issues with their check cashing/ deposit fees when u walk in. If ur account gets hacked if too often, locked account no refund. I got a payday loan & instead of being due in 2 weeks it was due 9 days later. My son in law was mobile depositing his checks. After a deposit they locked his account claimed suspicious activity & he’s waiting on a paper check. 🤔Company check & they don’t offer direct deposit. 👎🏾👎🏾.Tesa888Version: 6.2
Customer ServiceCheck capture DOES NOT work! Whenever you call customer service about an issue with your account, you can barely understand the representatives due to the thick accents plus not fluent in the English language! There is a HUGE breakdown in communication! There’s no understanding on both parts which becomes extremely frustrating! I am considering switching to Chime! Their ratings are better plus I have heard from many people that it is MUCH better!.#1 Red MilesVersion: 5.7
Mobile Check CaptureThe mobile check capture option does not function and I have tried many times with no luck. Called meta-bank and also a ACE Flare and they checked my account and nothing was wrong with it. They told me it’s the function in the app. I even deleted the app and reinstalled and again the function does not work..AbeGinoVersion: 5.7
Mobile check cashing issuesAlways having trouble with the mobile check cashing. When you call the number provided they give you the run around and tell you to call another number. When you call that number your on hold forever and just give up. Can’t believe they can’t fix this issue!!.Jeffa01Version: 6.1.4
Worst Customer Service in my lifetime!!!!The idiots this bank hires are the worst clowns I have ever deal with in the 56 years I have been banking. Right when I think it couldn’t get any worse it does. My account was locked for a simple phone number change and locked all the funds I had in the bank. Don’t let these people have your money. They will screw you over, and cust service is too stupid to use common sense!!.Pekomon123Version: 6.1.4
New update is horrible!!!This new update is horrible!!!! I can’t do anything on the app or website and keep meeting a message saying I have to basically enable cookies for third parties on my browser. Cookies are enabled on chrome and safari yet I’m still getting this stupid message! Will definitely make me close this account and take all my money out and use my navy federal because this is idiotic!.AshRenee52388Version: 6.1.2
Updates are terribleNeed to go back to how it was. Can’t use the app to transfer money I will have to go to the website and it still doesn’t work. Been with them for awhile now never had this problem. Telling me to validate my email but when I do everything is all bunch together and don’t nothing comes up. Please fix this and whom ever redesign the app you fired. 😡.FiredddddddddVersion: 6.1.4
Check captureWhat is wrong with this check capture? It does not even give me an option to use it. This is disgraceful. I’m in Idaho, live in California.I am visiting my son and my granddaughter and my car is broke down and I can’t even get my car worked on because I can’t even put a freaking check into my account with check capture. I am very upset..Prettyful1Version: 6.1.4
Horrible App and Customer ServiceCan’t ever mobile deposit cause the app is too stupid to see the address which is printed clearly on it and I can read it clearly in the picture as well I’ve tried 9 times in a row, do not use this app or even this bank for that matter. Complete trash the only reason that I gave one star is because I have too not worth it at all.Fucc this bankVersion: 5.4.0
Doesn’t loadI’ve been using the app for some time now and about 6 months or more it hasn’t worked. It doesn’t load and when it does it just keeps sending this error message. It’s just laziness at this point. I’ve uninstalled and reinstalled and it still hasn’t worked. Just terrible.Marie LeviVersion: 6.1.4
Can find in the new look how to register for first timeI am a Ace Employee tried help to set up a customer new his online access and it didn’t work because the option where it used to said register online is not longer there neither could I find it on the webpage ….YishyaVersion: 6.5.1
Mobile cash check vanished after updatingMy mobile check cashing feature is gone since the update and when I call customer service they still have the old version as well!! And the actual place At ave doesn’t cash checks like these.GujbrrcvVersion: 6.1.2
Can’t deposit checkThe fact that the app states that you can deposit a check on it but when you click the option it tells you to do it on another app called Ingo makes me not even want this bank. The Ingo app isn’t even letting me login, what is the point of having the option on this app if it’s false.Twins818Version: 5.7
Loading moneyI loaded money to my account and waited the 10 days it takes to get the money instead of the same day, $20 charge which is already an insane amount of time to wait but whatever. Got a notification saying the funds will be there by 10pm. They never credited my account and are taking no responsibility..Jayyy909Version: 5.6
Error when you click all transactionsThere is an erro when you click all transactions in the app and online. It says "service unavailable" "we're working on it" "try again soon".Msnisi45Version: 6.2
Customer ServiceHave had 2 many issues with fraud on my account went ahead and closed my account and won't be returning, not trusted by the government for direct deposits due to this issue as well, highly recommend other services.V.MRBVersion: 6.2
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What do you think Flare Account ios app? Can you share your thoughts and app experiences with other peoples?
NETSPEND CORPORATION
