*Use of features is subject to card activation and identity verification.
More than moving money.
The Western Union® Netspend® Prepaid Mastercard® mobile app4 helps you take control of your money. With this powerful mobile app, you can load checks (2) using your mobile device and send or receive a WU® money transfer (1) -- all from your prepaid Card Account.
That means it's convenient to do things like:
-Send and receive money using WU® money transfer (1)
-Load checks (2) using mobile image capture
-View your Card Account balance
-Track your spending
-Find the closest reload locations (3)
(1) Fees for money transfers vary and will be calculated at the time of the transfer transaction. Fees, terms and conditions apply, which you must agree to before using the Service. No fee to receive Western Union® money transfers onto your Western Union® Netspend® Prepaid Mastercard®. This optional offer is not a Pathmark® product or service nor does Pathmark endorse this offer.
(2) Mobile Check Load is a service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy. Approval review usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Fees apply for approved Money in Minutes transactions funded to your card. Unapproved checks will not be funded to your card. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for message and data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card. See your Cardholder Agreement for details.
(3) Fee may be assessed by reload location and may vary from location to location.
(4) No charge for this service, but your wireless carrier may charge for messages or data.
The Western Union® name, logo and related trademarks and service marks, owned by Western Union Holdings, Inc., are used with permission.
Subject to card activation and ID verification. Terms and costs apply. Card issued by Pathward® Member FDIC.
© 2023 Netspend Corporation. All rights reserved worldwide. All other trademarks and service marks belong to their owners.
Western Union Netspend Prepaid Positive Reviews
Direct depositThey offer 2 days early Direct deposits if you sign up for it and it never happens! What’s up with that? Why offer something and don’t stand by it. Very disappointed.Gymini620Version: 5.1.1
I’m a 5yr customerI have been getting DD on this card for years now, I’m they've always been good to me never paid overdraft fees when I do overdraft (never more the $10) and I get texted every transaction. I’m actually afraid to activate the all access card in fear that it will change in a negative way..RvalenzuelVersion: 5.6
First Time userI hope everything works perfectly like it has to be.
I'm using the service (Wester Union) but in Walt-marts or HEBs.
Now I want to do it from work or while I'm in the house, or at the gym, or what about at the game?
Perhaps I could be busy on a romantic night with my wife in a hotel and our family or some friends need money.
I don't want to go away running from here to there just to find out that everything is closed.
Well, Panas. Homies, compas, vatos, brothers and cuñados, that's the main reason I'm getting this #wuapp..Alarcón MillVersion: 4.8.0
Just a questionQuestion is there a way to sign up with a netspend prepaid card from dollar general or do I have to sign up and get the card later I recently went to dollar general to get a netspend card and downloaded the app but it wouldn’t let sign with my netspend prepaid card.Lamarkid109Version: 6.1.4
Can’t load moneyLoad money option isn’t working. Makes you call their terrible customer service line..AsiaangelVersion: 5.3.0
Good appI love the app. In definitely comes in handy and the features are great also. They can add a few more or at least upgrade it cause it seems since they made it they never check back on it. At least update it..Sheldon900Version: 2.0.9
Can’t connect to bankEvery time I try to connect to my bank I put my credentials in then it’ll send me to the re-captcha but every time I click the box it just loads and goes back to an empty box.....I’m about to stop using this😡.ConcernedCoStOmErVersion: 6.0
Amazing App!!! ;-))I love this app. I’m using this app more than 3 years now,and Easy to use.I highly recommended this app indeed!!! ;-)).Jaks521Version: 5.6
Mobile Check UploadGreat app except the mobile check upload doesn’t work. Fix it..DeChon2xVersion: 4.10
Update fails to load pageThe new update fails to load the “send money” page, the app is useless now.Billyr90Version: 4.10
Load money issue againIt’s not letting me load money again.Gi slantsVersion: 4.8.0
Great appVery useful.Ali OngerVersion: 2.0.9
APPLE PAY!!!I love everything about this app but what would be incredible would be if it were on apple pay. Let's make that happen!!!.Alain Stephon Marbury AgenorVersion: 2.0.9
BellaI love This app so much thank u to mikey carbone.PaparouskatoiVersion: 2.0.9
😡 for Apple; 😕 for the actual review1st, I'm unsure if its the software or this stupid iPhone SE but I shouldn't get forced out of a lengthy review just because the username I used was taken 😒. 2nd, the WU app is very user friendly so far however information pertaining to the locations and exact services they offer is out of date. I called a total of 3 for cross referencing purposes and none verified the data that was given to me via app. Perhaps they didn't know what they were talking about OR the app needs to update information, especially phone numbers. Having to go to safari to look up a phone number to the facility the app is referring me to defeats the purpose of the app's provision of convenience. All in all, it's still a good app..Fire_Moon69Version: 2.0.9
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.7.1
Western Union Netspend Prepaid Negative Reviews
TheftThis literally happened to me two days ago on January 31, 2021. After i paid for this Western Union/NetSpend card from Safeway, I followed the instructions on the packaging to activate the card calling customer service to verify my personal information. The representative told me they wouldn’t allow me to activate this prepaid card because ofsuspicious activity! I was then told they would be sending me a refund in about 7-10 business days! Then she had the audacity to tell me she was charging me $5 service fee? Really? What service? They did no service for me they Did not do me any service! All they did was hold onto money I was trying to pay a bill with now i gotta pay late fees for theater one! Do not waste your time with This’s unethical Place of “—— artists”!.719BrownGuyVersion: 6.0
Horrible with customer service.Told me they opened at 8 am est, I called 20 mins after and it told me they were still closed. Called later around 10 ish, and I'm still on hold as I write this. I had a concern because the way they cash checks online is sketchy and I wanted to make sure they were telling me the right things so if it didn't work, then I'd be able to go after them for it, but they still haven't answered. Complete B.S..SzMochaVersion: 6.1.4
Customer service is horrible!If you don't have an issue the app works, but if you have an issue customer service is horrible. Just trying to get them to understand your issue is most of the issue. You ask for clarification and they just repeat what they said the last time?! It's like they're trying to wear you down by pretending ignorance so you don't follow through with your complaint. Horrible...DK review 505050505Version: 5.3.0
Honestly. Terrible.Waiting to finally receive my money which was loaded 5 days ago on a card and can’t activate it! Have to wait a FULL WEEK! And I pay money to use this. Honestly save the money go to a real bank. Can’t wait to close my account. Don’t believe a thing the customer service tells you. Each one of them have a different answer. I wish I could give zero stars..Redbomber17Version: 6.0
My cardI paid 25$ to get my debit card within two business day is it possible for my card to be delivered within that two working days?.Virginia shawbackVersion: 6.6
No goodWon’t let me load my mobile check i been with this bank a little over 8 years and been using the mobile app it never did this i called customer service still no help I never had this issue ever ! Hope it fixes soon :(.Jazzling1987Version: 6.0
BrokenSince the last update , every time I log in , it automatically takes me to a online site that doesn’t even load up , fix this issue asap.MauldinjasonVersion: 6.1.5
Glitch ?Everytime I open, login, press a button it opens up my chrome screen. But then the chrome screen is blank so I have to go back and forth. It’s getting annoying now..Shashi 🧚🏽♀️Version: 6.1.5
Wast of time and money..I bought this western union prepaid master card in store and put $50 on it and now I can’t activate my card to get my money back which really pisses me off I would give this app 0/10 wast of my time and money……...Trump2024!!!!!!Version: 6.2
HorribleThis app is horrible every time I go to load money it says to call costumer service and doesn’t work. It’s so slow, the fees are ridiculous and the customer service is horrible.AngelchurchVersion: 6.2
Registration doesn’t work…You won’t even be able to register.. you will never be able to get a card)) the developers forgot about the app….WU02928Version: 6.6.3
Mobile check load doesn’t work.If your getting this app to cash a check by your mobile phone this isn’t the app for you,if continuously crashes, Download Ingo money or current..Jaylin harperVersion: 6.0
Terrible serviceTook the money I added in the card after asking for my social security number and locked me out my account . Very disappointed..NometerhgVersion: 5.6
Can’t use mobile check loadIt would be nice to be able to use this feature...Srivera145Version: 4.9
Worst online banking appWorst banking app on the internet focused solely on draining as money their customers as possible via outrageous fees for simple everyday transactions. Don’t waste your time or money it’s not worth it..RSG7646Version: 6.4.1
Mobile check loadWhy dosent the app let you load checks anymore just keeps saying “sorry this check cannot be accepted” worked at first.Eveyone has my nicknamesVersion: 4.8.0
I can’t not see my transactionsIm have a problem login to my account in the app.Wilbram41Version: 6.0
Fake appDon’t download this app is fake they tried to steal money when you sing up they ask you for crdit card and CCV number.Karate ZarateVersion: 6.4
Not able to load money?!Every time I click load money, it just says loading but NEVER loads?! Very aggravating.Sday11Version: 4.10
Not satisfied at allThis cards trash. I’ve had nothing but a hard time since I got it. It won’t even let me cash a check. Smh.BuggawoogaVersion: 6.0
???Never able to load transactions. That was the only reason I got the app.Cookies kidsVersion: 4.11.0
HorribleIt does not work as the iPhone app.
After 3 attempts to log in it still does not work..Dr. BertrandVersion: 4.9.5
Charges you 1.50 for any transaction you makeSCAM !! Do not recommend.Von&:&Version: 6.2
Face recognitionFace recognition is not working please fix ASAP.TwynhanchoVersion: 6.0
Load moneyLoad money option ain’t working... FIX THIS PLEASE.Jordee2011Version: 5.5.1
DisputesIt won’t allow me to file a dispute.20303039293039Version: 6.1.4
NoNo.Duck andyVersion: 5.7
Terrible App!Doesn't recognize your password. I changed it once to the same thing, which takes 20 minutes. A week later same issue. The second time it locked me out of my account! I called to cancel my card and they charged me $5! Terrible app, terrible company policies. Won't be using net spend again ever..Cole MayVersion: 2.0.9
Mobile Check Load doesn't work-Mobile check load doesn't work
-3 different customer service couldn't assist with issue..VinnyDCSantosVersion: 4.2.8
To BadI can't find my country, why is so hard for you people to include Puerto Rico in your list? Helloooo we are part of the United States, so please do it, and I will consider rating this app a Five *, if not, to bad..Coco***234Version: 2.0.9
WHYWHY WOULD YOU TAKE OUT THE LOAD MONEY OPTION.Thewilldeal90Version: 4.6
لا يعمل على ابل ستورلا يعمل على ابل ستور.صالح البطيVersion: 5.7
التطبيق مايشتغل ابدآحملت البرنامج على الايباد وبعد ما نصبتة اريد اسوي تسجيل دخول او اسوي حساب جديد ما يفتح ولا يسوي شي بس يبقى يحمل ويحمل التطبيق مضيعة للوقت اتمنى اتشوفون المشكلة وين واتصلحوها.Suleman2332Version: 4.10.2
برنامج خرا...................Omar ZakariaVersion: 5.7
HORRIBLEDO NOT USE THIS PREPAID CARD SERVICE!!! They take more than half the money I deposit every other week on fees that are supposed to be waved because I subscribed to the monthly plan, which takes out 2$ more than advertised and I still get fees taken out after every single transaction. Customer service is terrible. I had an unknown charge come off of my card for almost 20$ and reported it for a dispute and 2 months later still have no update and was given no provisional Income. It takes 20$ to load a check in a decent time frame if you don’t want to wait 10 days for the money to become available. If I could give this service and app 0 stars I would. Truly horrible in every single way, they’re making money off of unsuspecting users and false advertising. Do yourself a favor and use Chime or CARD.com both 10000000x better than this trash can of a service.𝔏𝔢𝔵𝔦Version: 5.3.0
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