LongHorn Steakhouse® Customer Service

LongHorn Steakhouse® Positive Reviews

Been almost a year, and app still unusableWhen the Longhorn app was first introduced, I used it to try to pay for my check. Input all the information, and submitted payment, and even got a confirmation number, but server could not verify that payment was made. He got the manager involved, who even called their tech support, and could not figure it out. After a half hour of waiting, I also verified that the payment had not been charged to my card, so I paid again with a physical card. Now, many months later, I figured I would try it again. This time, I even tried to pre-populate my payment information, and the app fails to verify my card info, and also tells me that the logged in person doesn’t match the card info (which I had sent even tried to enter yet!). When that failed again for a second time, I decided to try to fill out the rest of my preferences. I went into settings, and tried to turn on FaceID, and the app instantly crashed! Tried a few more times, with the same result. Ok, giving up, but I should at least try to contact app support under the App Store, so selected the support link, and... it took me to a web page that would not load! Final last resort - leave this review... hopefully someone gets the hint!.JSchaefferVersion: 1.0.6

Anita M. Lee, CustomerThe food and the service was excellent . I enjoyed my fruit salad and the rib eye. The waitress Jada was very professional, well mannered, efficient, and I will ask for her when I come back. I tipped her for her service. I will be back because my nephew and I have lunch here. I love the atmosphere. My favorite place is at the bar. Due to the Delta Variance I sat in a booth.! I do not think the resturant owner has the right to keep .68 in change from my money ;!without asking me because they do not have change. I gave them the .32 and they refunded me my 1.00 back. If you keep .68 from every customer you serve that day you have unlawfully taken money that does not belong to you without consent. This is not ethical when you do not notify the customer in ADVANCE, in writing, or by word of mouth. I gave Jada her tip because when I expressed my concern she wanted to give me a dollar from her tip money. That really gave me an anger rush. She is doing the work and willing to give me money out of her pocket. She works for her tips and she is fast, efficient, polite, pays attention to details and checks her tables frequently. Please practice better ethics and notify the customer if they use cash you will round it off to the nearest dollar. Then the customer has a choice of using cash or card. There is change at BOA. I get it all the time. Thanks for the lesson and I will only use my credit card in the future..Babysister 69Version: 1.7.0

No BreadThe app is working pretty well with a couple of exceptions. 1. Even if you select that you want bread, the print out that goes to the store says no bread. So, check your order and ask the delivery person (I always pick up at the store) to grab you a loaf or two. 2. The special request section for each plate only allows 50 characters. Try telling the store that you want “2x extra blue cheese and crumbles and don’t forget the bread”. Nope! FAIL. That is way more than 50 characters. So, it would be nice to have more than 50 characters. Characters are cheap, how about 100? 3. The ceasar salad option only gives you ceasar dressing. What if I want the ceasar lettuce (romaine) but would like blue cheese dressing? You can’t do that on the app. The ceasar salad option should be built like the garden salad option so that you can pick your dressing option. Then customers can get what they actually want. Just a couple of suggestions for the app that would really improve customer satisfaction at Longhorn. I know leaving an app review is a long shot, but I can’t figure out any other method of feedback for the app. Thanks..AbcTimMabcVersion: 1.10.3

Review with GRATITUDETo the one that rated a One Star review because of their credit card, I simply have to say that you’re an IDIOT!!!!! You didn’t rate the food or experience!!!! Shame on YOU!!!! I came here tonight and had some very pleasant staff take my order outside of the restaurant.....in the cold nonetheless, due to the Corona virus pandemic, and were very efficient. I ordered the filet mignon and it was cooked to perfection!!!! I give FIVE STARS to this restaurant as well as their staff!!!! Hats off to you for serving us during this tumultuous time. I understand wholeheartedly the need to continue working whereas I’m a CNA. I’m grateful that I was able to get a great meal with wonderful service!!! I was too tired to cook for myself. I hope more people appreciate such wonderful service..SteLynKat123Version: 1.3.1

Wait list?I joined the “wait List” and it indicated a 35-40 minute wait. We left home and arrived approximately 25 minutes later. When my wife approached the hostess she was told the wait would be an additional FIFTY minutes. She was told the time had increased significantly. Displease, we retired to our car to wait. After about 30 minutes we received a text our table was ready. Once we were seated my wife points to a family getting drinks delivered to their table and tells me they were at the hostess station when she walked in. They were seated before us! So much for this app and using the wait list. No thanks Longhorn. Outback honors call ahead seating times..Need a working wait listVersion: 1.4.6

Update: Thanks for the update, works well now.Update to my review - after the updating and deleting/downloading the app, it is much MUCH better and seems to work well and fixes the problems I had. THANK U👍👏🏼 What a useless app for longhorn. It’s frustrating to place orders at your local restaurant and after you have picked what you want on the online menu via your phone, there isn’t ANY way to see, confirm or pay for the order. There isn’t a CART icon to click and see what’s in the cart and option to pay. The ONLY icons are - Hone, Location, Menu and OOO - whatever that means for your settings, login, cards, location, etc..FlossyMr.DVersion: 1.6.2

I drive past my local longhorn for a reason.I live in Naples, Fl and I drive past my local location 25 miles to visit the gulf coast town center location in fort Myers, FL. Why do I do that? Several months ago I was served by a delightful woman named Amanda. I have returned many times and I have asked for Amanda specifically every time. As a busy businessman I just want to relax and enjoy my salmon. Amanda now remembers me and always greets me with a friendly hello and a cheerful smile. She never rushes and she doesn’t hover around my table yet we always have time for a little friendly banter. I’ve reviewed her several times and I’ll say this again: she is a keeper!!.Gary disappointed.Version: 1.9.2

The app is horribleI’ve called the store to ask, id put the order in and it never went to the store. This has happened three times now, you go put the order in and pay and you go to pick up and they never had an order in so now you have to wait twice the amount for it to cook. The app also will tell you times aren’t available for no reason, save your last order and not let you delete it. Only way I’ve found to do this is by deleting the app and reinstalling it...and it’ll fix for the first order. I love long horn and go there at least 3-4 times a month but this app is ridiculous, it won’t send your order in or it won’t let you place an order and I’ve the app now a year and a half..I almost always have to call in the order..IsnandVersion: 1.4.1

Not disappointedWe finally made it to our local Longhorns. We had heard a lot of having to wait stories, but I used the “get in line” option watched it closely and on a Tuesday night we had a “no wait” was seated and waited on promptly and friendly greetings by all whom we came in contact!! Our waiter was Will and he was fabulous !! Got our order precisely and in a timely matter, and removed our used plates out as we needed them and kept us stocked in drink refills,, I honestly came tell you how many times he checked on us but enough and he had other tables as well!! ⭐️⭐️⭐️⭐️⭐️ for Will and the kitchen staff!!.Ga Watcher FanVersion: 1.6.2

MisunderstoodThe app gives you wait times, obviously it’s still first come first serve. If you wait to arrive at the last minute but 4 parties show up before you and there happens to be tables available, of course they’re going to be seated first and you will have to wait longer. Common sense people! Then the customers who physically showed up early to wait would never get seated. Stop being ignorant and complaining because you think you should just show up and get seated. Check in, show up as soon as possible and maybe you’ll even get a table sooner. Or better yet, if you really don’t want to wait order to go!.Robert37363628Version: 1.0.9

Worst App EverLiterally the worst app I’ve ever downloaded. I had my order all correct for what my family wanted, it would not accept my name or my phone number. I tried to use a gift card (and we knew we would go way over that amount) so we had to pay the remaining balance but it wouldn’t let me use/add another payment method to pay the balance after the gift card. I finally ended up having to try just my credit card and it wouldn’t allow me to add the payment at all. Ended up cancelling the whole order and went to another restaurant. Very dissatisfied..Pnb1028Version: 1.5.7

NoneExcellent service for a to go order! Couldn’t consume alcohol because I had a lot of driving to do. I still sat at the bar and staff was very helpful. Tyler the waiter was as kind as one could be! I tipped him well even though it was carry out while a lot of people don’t! As a side note I watched a lady across from me order two beverages of alcohol.! She drank half of one and told Tyler that it wasn’t what she ordered! Nonsense! She got what she ordered, watched him poor the drink! Remember she drank half! Sent back! He was very polite to the lady even though she just robbed him! Another reason restaurants struggle!.Froach05Version: 1.7.0

Anniversary supperWe didn’t know if we would be able to get in, but we got to the Frankfort, Ky Longhorn at about 4:35. We were able to walk right in. The hostess was really nice and friendly. Waitress was at our table promptly and very friendly taking our drink order. When she came back with our drinks, we already had our bread. Taking our meal order and delivered it also as promptly. She checked on us and others when possible. All and all service was great, food was excellent and tonight was a success to us. We will be back. Thank you Frankfort Longhorn..Bj and RobertaVersion: 1.5.8

Family night out!The food and drinks were great! The service was not so great although my daughter has been here several times in the past 2 weeks and said the service was exponential! Unfortunately not tonight. Maybe our server is having a bad day. I really cannot say. But she walked past us many times after serving our drinks, appetizers and entree and never once asked us how everything was it if we needed anything else. Disappointing to say the least! That part anyways! Nevertheless we will be back for Michelle! My daughter speaks very highly of her. She was off tonight!.Dke74Version: 1.5.3

I love food apps but this one is really badI use food apps all the time on my iPhone and my wife and I visit Longhorn steak house at least once a month. So I decided to try the app. This was a bad mistake as every time I try to use the app it always says “Sorry something went wrong and it didn’t make it to our restaurant. Please try your order again” Now I am ok with SOME glitchs but not every time. I have tried several times with the hope that the next update will fix the issue but alas no luck. I will keep trying but I am not holding my breath..First RenigadeVersion: 1.0.9

Only one gift card per visitI just installed the app after my son sent me an electronic gift card. I uploaded my son’s card then a second one that had about half the original amount. When I used the app to pay, it would only allow me to use one gift card but allowed me to use PayPal to take care of the remaining balance. That’s my only complaint, don’t understand why I couldn’t use the second gift card, makes no sense. The whole purpose of the app is to save the server time processing payments but if they won’t let you use two gift cards then I’ll dump the app..X4nsicguyVersion: 1.10.1

Bug Ordering chop steakThere is a bug when ordering chop steak that does not allow the customer to get bordelaise sauce. When you customize chop steak, the default is no bordelaise sauce. When the customer turns this off which then should remove the word “no” meaning you want bordelaise sauce, instead another word “no“ appears. So now the sentence is “no no bordelaise sauce“. The kitchen always thinks this means you absolutely do not want bordelaise sauce and so you don’t get it. But if you leave it as it is you don’t get it because it says no already. There’s absolutely no way to get the sauce. It’s a simple fix but it’s been there a long time. Please change it. Thanks..Charmingly meVersion: 1.7.0

Mobile Pay is AwesomeI eat out a lot and try to always use apps whenever possible. Longhorn has made Mobile Pay better than anywhere else I’ve tried. It took them a few years, but it’s now SO FAST and CONVENIENT that it would be nearly impossibly to pay your server directly with a card any faster than the app. Obviously the first time takes a little longer because you have to add you card data, but after that, LESS THAN A MINUTE every time! Thanks Longhorn IT Team!!.Love My Awesome iPhoneVersion: 1.8.2

The best quality steakhouse for your dollarWhenever I’m on the road, I search for a Longhorn Steakhouse. If there’s one in 10-15 miles, that’s where I’ll be enjoying a quality lunch. Although I usually order a steak at Longhorn for dinner, I always order the Parmesan crusted chi for lunch. It is absolutely the best chicken dish I have ever had at a chain restaurant! And I always order the French onion soup which is the best I’ve ever had except at the Paris hotel and Casino in Las Vegas. It’s too bad that the closest Longhorn to my home is 45 miles away!.DJP623Version: 1.5.7

JackieOur server and the food was great. It’s a little funny that the person bringing our food appeared to be a manager. He asked if we needed anything we said yes, salt & pepper and butter. He said he’d be right back. Well he never returned we saw him mingling with the servers, wander through the dining room several times and then just stand around. The people next to us has a different food runner. Their food came after ours, ironically that asked for s & p too. They had theirs before our server came by and finally got us the items. She was nice and attentive, the food was good, but the man who I suspect was a manager was disappointing..FoxmooreTwandaVersion: 1.5.0

Delish!!!I love Longhorn Steakhouse food! I used to be a snob for another steakhouse, but they kept proving me wrong time and time again! I love the quality of Longhorn’s steaks and chicken. Their salads always taste fresh and their bleu cheese dressing out of this world delicious!! Yummmm!!! I am not able to have desserts because I can’t have all the sugar, but one day....one day, I will!!! I am also partial to your baked sweet potatoes, broccoli and asparagus!!! Sautéed mushrooms are a must have with my steaks, but I eat them alone!!!.30jules66Version: 1.5.5

Default Payment CardI’ve been trying to add a default payment card since last night but unfortunately it will not take it. We were really wanting some Longhorn last night for mobile order/pick up. After inputting all the card info (multiple times) it always comes back with “card not valid.” Please fix. Issue is not with my card or bank. I was able to order food from another restaurant via their mobile app with no issues at all. Also, please consider adding Apple Pay as an option. Thank you..DT169Version: 1.5.5

Keep your card handy, mobile pay is very hit-or-missIf you’re counting on the mobile pay feature in this app to get you settled up and out the door quickly after finishing your meal, make sure you have your physical card handy, is my advice. I’ve had a lot of problems getting it to work lately. Sometimes it crashes, and most times it just errors out. The other features of the app seem to work pretty well, such as the wait list function..Jim of the JungleVersion: 1.6.2

Curbside serviceWe ordered online for curbside pick up. Over an hour and 15 min later we got our meal, which was delicious. I spoke to the manager about our meal taking so long. When he brought our food he gave us $50 gift cards to make up for dropping the ball. I understand during these times that it can get overwhelming when their slammed with a parking lot full of customers. Kudos to the manager for stepping up. Tip the workers well. Good job..Hidenseek@123Version: 1.3.1

Service at Gulf shores Alabama Long Horn is 5 StarBeen going to this Long Horn since it opened and has never let me down. When you walk in and set down you are served. The manager steps in as part of the team and always comes by to check on you weather it's your first time or years of going there. We always go there for birthdays and anniversary and how special they treat you is top notch..Willow Ridge QHVersion: 1.3.0

Update??I just spent 15 minutes and shutdown my phone even because the app would do nothing except tell me to update. Each time it went to the App Store I had to search for the app and it showed an update needed once. Doing that, I found it still told me to update. Finally I got it to update. Now I’m late ordering lunch. Next update please make certain that the link goes to the app to update it, instead of leaving users to search for it and waste 15 minutes on it..FeetofGodVersion: 1.9.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.2.0

LongHorn Steakhouse® Negative Reviews

Terrible AppDo not waste all of your time trying to place an order. Buggy and cumbersome to begin with. Once you you finally think you’re done and have submitted an order- nothing. This app does not work. Your order will not actually be sent to the restaurant, and you will have to reorder in person and wait even longer. I use to do web app development. This is ridiculous and unacceptable. I am really getting sick of some app developers getting paid big bucks to create such terrible apps. I read the other reviews and see that these issues aren’t even new! The app has been terrible for a long time. This is something that should have never happened and, because they are informed through these reviews, they know it doesn’t work, yet don’t bother to fix it. They even have the restaurants in on it, and they feign ignorance and then get pushy about making you again place your order over the phone. If I wanted to call in my order I would have done that to begin with. Oh, and to all the geniuses on here writing restaurant reviews…really? Are you actually that dense? This is meant to be a means to submit a review about the iPhone app. No one cares that Flo down at your local Longhorn is the best server ever, and your food was delicious, or that Butch was a terrible server and your food was cold, plus you didn’t order the “special sauce” and it tasted funny. Here’s your sign…..BCB070768Version: 1.6.2

So DisappointedMy family and I come here quite often and have never had a meal as bad as tonight. It started w the salads my salad was okay but had the wrong lettuce which was fine I ate it. My husband had a regular salad w ranch dressing and the dressing was very sour/ spoiled. After the second bite he became nauseous and couldn’t even attempt to eat anymore. The waitress came and asked if there was an issue and he explained that there was something very wrong w the salad dressing and she said “okay” and took it away. The dinners weren’t any better. My husbands steak was very burnt on the outside, it looked like someone ground up charcoal and covered the steak. The total flavor of the steak was “char”. My daughter who ordered the Parmesan crusted chicken was also disappointed as the chicken was way over cooked and had very little cheese on it. I’m not sure what was going on tonight but like I said we eat here quite often and it’s never been this bad. Our bill was almost $100 and for that kind of money you would hope you were getting a delicious meal. This will most likely be out last visit here for a very long time. Oh, on the bright side..the char from the steak got rid of the spoiled ranch flavor he had in his mouth before the dinner arrived..Carbear7Version: 1.5.7

Waiting too longPlaced an order online at 5:30 for pickup at 7. Did what was asked text with name and pickup # and then waited and waited and waited. At 730 a guy came out and for my name and he went inside. There was a lot of people waiting on orders. One car pulled up and they got their food within 20 minutes. A second vehicle pulled into the spot and after 15 minutes a lady brought her their food. They had a second order as well. We asked them what time they ordered (6:45) and now we are pushing 7:50. At 8 pm I got out of the car and went inside after the car next to us got its second order. After making my way through a crowd, I finally got to the area where the manager was. They said they only have 4 people working. They asked for my name again. So the after looking on the bar counter my food was the first bag there. I said something about it probably is cold by now since it was ordered at 5:30 for 7pm pickup and it’s now 8:15. They offered a dessert but I didn’t want to wait another hour for food. It was cold to lukewarm depending on what I was eating. Completely disappointed and won’t go back after the stupid stay at home order is lifted..Sirbob17Version: 1.3.1

Creepy new invasive “feature!”I’ve had the Cheddar’s, Olive Garden, and Longhorn Steakhouse apps installed for awhile so I can order from them easily. This was fine until the devs installed an annoying and creepy new “feature” with the latest update. All of a sudden anytime I clicked on a phone number from a website, app, or even from my contacts list - Cheddars, Olive Garden, and Longhorn Steakhouse suddenly showed up in this menu! They aren’t even in my contacts list! I DO NOT want to see their names pop up when I’m just trying to call my friends or a phone number for a business on a website. This is absolutely invasive, controlling, and ridiculous! I tried turning off multiple settings and the only way I could get rid of them was to delete the apps. Unfortunately this didn’t completely remove them - now the drop down menu says “phone phone phone” where their names used to be. So my call drop down menu has been permanently maimed by these apps! I’m reporting the apps to Apple and will never frequent these restaurants again - they’ve lost a customer! Invasive and unwelcome marketing!.RubenetteVersion: 3.80.0

DissatisfiedOur family wanted to enjoy a family dinner at Longhorn in Kissimmee, FL. We tried putting our group on the waiting list but it allows for groups of 4 or less. So we did put our name in the waiting to rectify it when we arrived at the location. We when get there we immediately notified the male hostess that our group was on the waiting list but that the group was bigger than previous noted on the app. Mind you at this time we we’re still 8 in the waiting list. The hostess immediately said that the change in group number will add another 60 minutes to our wait. First of all who wants to wait almost 2 hrs to eat? Secondly where’s the customer service satisfaction? I was very dissatisfied with the customer service of the hostess not able to accommodate to our group. In this difficult times for the restaurant community the customers are trying to help but actions like the one presented by the hostess is what makes customers feel dissatisfied. He made 0% effort to make it work. We spent $150 tonight elsewhere..Hopeless HostessVersion: 1.9.2

Buggy app and online ordering system**Update: Developer response said it was fixed. True: The problem below was fixed, however another problem I didn’t mention remains. I have an item saved as favorite in my account that includes a loaded potato with everything except green onions. When I add that item to my cart, it adds perfectly. When I go to checkout, it says “Sorry something went wrong, try again” and when I do, it gives the same message. When I add the same order on the website, it says “Sorry, the restaurant does not have an item in your order” and won’t allow me to add it to my order. However, when I re-add the item manually it works fine. Their online / app ordering system is very buggy. I order the same meal every single Friday for my family. Please fix your app, your food is AMAZING! —————————- I never have a problem ordering online, but when trying to use this app, it won’t let me see the menu. I click menu, select my restaurant, and the only option to view is “dinner”. I sit on this screen and it’s just blank. No matter which restaurant I select, there is no menu shown. It has my favorites that I selected online, so I can reorder my item from there, but I can’t order anything else. I’ve tried uninstalling and reinstalling the app, but nothing helps. It looks like I’m the only one with the problem, but it would be great to know why..SpoojrVersion: 1.5.7

Not the best experienceOut or the last 7 or 8 times that me and my family been there this was the worst experience I ever had here the wait staff was not the most pleasant. The waitress who brought out our food just came over and started putting out the food without even giving any a chance to move or actually get out of her way and she was doing it to to all the tables. And the waitress was not the most attentive I put out my credit card to pay when she brought it back I went to get it and she hands it to my wife also not to friendly. I need more dressing for my salad she walked by 3 times while I tried getting her attention she looked right at me and kept walking until I said something to her. And this is the first time I didn’t like my steak nothing but grease and no seasoning but I don’t usually complain about my because I don’t want anyone thinking I want my food for free..Carl SelfVersion: 1.9.2

Not what we expectedWe placed our order online for pickup at what was obviously a busy time. When the app told us at 5:15pm that our order would be ready at 5:50pm that was reasonable. By the time we entered our payment the pickup time had changed to 7:00pm. I called and they gladly changed it to pickup in 20minutes with the explanation that they had 3 orders at the same time so the system altered the time. When we arrived our order was ready & they delivered it to our car promptly. Next chapter to the story is that we took our food home and sat down to eat it. We were very surprised to have fried chicken instead of chicken fried steak. We have ordered takeout steaks and chicken fried steak from Longhorn in the past but never even knew they had fried chicken. We ate it because we didn’t want to drive all the way back and we were hungry. It was ok but surely not what we expected..DDDXYZVersion: 1.5.5

Horrible serviceI went on my birthday and from the moment I sat down, the server acted like he didn’t want to be there and greeted us with a “What do you want” attitude. He never cleared a single dirty plate or empty glass the entire meal. Other servers who dropped off our food never took a dirty dish either. My daughter ordered Mac and cheese for a side and got mashed potatoes. By the time the server came to check on our meals, we were almost finished and I didn’t want to wait for the correction. Once we were done, he passed by our table 4 separate times before stopping to see if we wanted dessert or the check. I ordered dessert to go since it was my birthday and I wanted dessert. The server did not bring the check until several minutes after out to go desserts were delivered. When left the table was still full of dirty dishes..TrainerzzVersion: 1.5.8

Couldn’t get it cooked right.While stopping at the Longhorns in Oxford Alabama my husband ordered the 22 ounce ribeye and I ordered the 12 ounce ribeye. My husband‘s ribeye was absolutely wonderful and cooked to perfection mine came out are so thin that you would’ve made a sandwich out of it instead of a thinking you were eating a steak and it was over done resent it back and by this time my husbands through eaten when I get it back so we have to get it to go and it looks worse than the first one and it was even thinner than the first one so we just put it in the bag and left not only that but I was going to go to the restroom and whole area smelled like sewage. Because of sewage problems. Who wants to eat smelling sewage! C Roberts Our waitress was wonderful and just kept apologizing! Catherine.IcialesnVersion: 1.7.0

Something happened.This app used to work great - I’d order my food and pay for it and go to pick it up, no issue. I hadn’t been to longhorn in a while and had to update the app and suddenly everything just sucked - I couldn’t even get to Checkout without ordering twice and deleting the duplicates, and I couldn’t check out without entering car information I didn’t have; nor was there an option to just walk in and pick up my food. I ended up not ordering at all because by the time I figured out the app was useless I didn’t have time to wait anymore so I just went to the place across the street that had a working app. At least now I know, next time I have to go in and order because there’s no app anymore!.CooloutVersion: 1.8.2

TonightI submitted a wait list request at 5:30 tonight to be placed on the “Wait List table for 2”. I received a confirmation that I was number 26 and the wait was 41-50 minutes. Imagine when we arrived at 40 minutes to be told we were number 6 and the wait was 40 more minutes. When questioned I was told we don’t have enough servers and the wait list was not accurate. As I was walking out the door the host asked if I wanted to remain on the list and I said YES! I went back outside sat down for 15-20 minutes looked at my phone and discovered they removed me from the wait list! No phone call just removed. I will add that we have going to this restaurant for 25 years or longer - since they were on Hayward Road..FrmnyrVersion: 1.8.2

Literally the Worst App I’ve Ever UsedI don’t know where to start. 1) This app is incredibly difficult to navigate. 2) It adds items to your cart when you try to checkout without you knowing it (pay very close attention to your total before you pay) 3) When you add an item to your cart, the “Item Added” banner never goes away and it covers the cart button so you have to quit the app and go back in to checkout. 4) After you click “Confirm” to pay for your order, the app does nothing to indicate that your order has been or is being processed 5) It isn’t made for tablet screen sizes 6) Some screens don’t allow you to go back to the previous screen There’s more I could say but I’ve made my point. This app is absolute trash and I have no idea how it has 4.8 stars. This app shouldn’t even be on the App Store. I would rather go and stand in line for 2 hours and wait for my food to be cooked than use this app and I never wait more than 15 minutes at restaurants because I hate waiting somewhere just to eat. What a true piece of garbage..DaPooHeistVersion: 1.6.2

Needs workBefore using this if you haven’t in a while make sure you are signed in, if not you have to start all over again. After that when adding my credit card info it repeatedly kept asking for the CVV and when it finally took it cancelled out my order. So I tried again and it did the same thing. So I decided to call the order in, and when prompted to key in my option, all 3 said there was error so I couldn’t call it in. Then I went inside to place the order and told them what I had went through and still was told that I had to call it in or do it online 😳After all of that I just said that they don’t deserve my business. Morrow Ga. location March 11 around 8pm..Cher806Version: 1.5.7

Terrible AppThis 1 Star review is solely pertaining to the app. The food is great every time I go no matter where it is. In a world of increasing seamless app integration, Longhorns chooses to play on hard mode for absolutely no reason. Error after error pops up when attempting to place an order, Apple Pay is not accepted on any of our devices (not even sure why it’s an option), then manually entering credit card info requires unnecessary info. Absolutely useless app from another wise great establishment. Not sure how the ball was dropped so bad in development, pretty disappointing. Every fast food restaurant has this figured out, no need for this to be overly complicated..L_Chap0Version: 4.7.0

Security concernShould an iPhone app downloaded through the App Store be downloading updates to itself outside of the App Store? I when I opened the Longhorn Restaurant App, it displayed the message "New update is available" "Download for an optimized app." When I clicked on the message's "Get the latest update" button, instead of taking me to the App Store, it displayed a message and progress bar indicating the app itself was downloading an update. This made me suspicious , so I deleted the app and its data and redownloaded the Longhorn app directly from the App Store. When I opened the newly downloaded version, it immediately displayed the same "New update is available" "Download for an optimized app" message. I deleted the app and its data again, and tried logging into my account on the Longhorn restaurant website. The website displayed a message that my account there had been locked and saying I should reset my password for the Longhorn site, which I did. What are your thoughts on this?.Security-concerned consumerVersion: 3.60.0

No point in getting this appFirst, you can't manually update this app. Second, it doesn't work well because you either can't pay the bill using the app or it tells you there's an issue and you'll need to call in the order. Third, just call the restaurant and place the order. You can even pay in advance if you would like to. Let a server have some job security! They can answer your questions about today's specials and help you tweak your order to fit the way you like it. I've given up on the app and I'm a bit peeved about it, but thankfully an order can still be placed and picked up with very little social interaction for those of us who prefer it that way.🙂.Monsternannie79Version: 1.5.8

Don’t even bother going here!I have been going here since they opened, ordered to go when the pandemic happened, and have continued to be an avid supporter! I never have a bill under 120 dollars and always leave 20% tips even on to go orders. Tonight I did the call ahead seating and it said 40 minutes so I got there in 40 minutes then they said it would be an additional 40 minutes when I got there, saying the call ahead seating now means nothing! We waited 40 minutes and saw larger parties get seated the at 40 minutes they said 20 more minutes, then at 20 minutes they said twenty more minutes so we just left after waiting an hour and a half. Never going here again!.Used to be a PatronVersion: 1.4.6

Never worksWe love this restaurant, but the app is terrible!!! The only positive note is that you can find the restaurant location, and you can use the menu to start your online order. But when you get to the checkout process, it NEVER works. I am always optimistic that this problem will be fixed, but tonight is the 4th time in the past 3 months that I’ve encountered problems. And it’s never exactly the same issue with checkout, so it seems like they fix one thing and mess up something else. I always have to end up calling in the order. And the restaurant staff always tells me that people keep telling them there’s a problem with the app. So frustrating!!!.Amysooner1Version: 1.4.6

Hour wait instead of a half hourWe were quoted 26-36 minutes for our wait time. We show up at 30 minutes and we were told it would be about 20-25 mins. I asked if this was additional to what we had already waited and the hostess said “yes unfortunately. I’m sorry”. Don’t make an app with a wait list option if it’s not accurate! We put ourselves in line to avoid this and now here we are, standing in the cold doors, waiting for a table for another half hour. Ridiculous. Also another recommendation for the app - include the countdown for the incorrect wait time so that way people know if they need to hurry to get there or have another 10 minutes to do something..LuckyGirlx86Version: 1.0

This App is Not UsableI was using this app for advanced seating and mobile pat and then suddenly when I would open the app it flashed up a new screen inviting me to upgrade the app. Well I know iOS does not allow sideloading so I will not click on the link. I went to the App Store and I already have the most up to date version So I removed the Longhorn app and reinstalled. Same result. Bottom line I either sideload the “update” or stop using the app. For safety reasons I will no longer use the Longhorn app. I assume that Longhorn is bypassing some of Apple’s safety standards in avoiding the Apple Store. Why else avoid updating through the App Store..5teve5Version: 3.80.0

The AppChecked in with the App it said 41-50 minutes. Longhorn is about 20 minutes away. Since it was going to be longer we decided to stop and get gas first. Guess what the 41-50 minutes doesn’t start until you arrive at the restaurant and check in. We waited over an hour. When I asked about the wait I was told they were taking people that had waited longer than us. So basically the wait list is a waste!!! Therefore the App is a waste also. I never get any perks or coupons on the App. Nothing doe the loyal customer. Great food but not worth the wait. Will rethink another visit to Longhorn!!!! Also if you give this review a 1 star it won’t let you post!!!!.Beyond beefVersion: 1.3.0

Still needs workI loaded the app primarily to see my points and rewards. The app does not do that. I still had to use the website for that. I was able to pay my bill from the app which was nice. Didn’t use the waiting list option since it was a Monday night but if that still works like all these other reviews - that option should be removed. There is no point in offering that on the app unless it allows you to use your wait time before arriving at the restaurant. Why even offer it on the app at all? It only creates animosity toward your chain..PhylWithVersion: 1.0.4

Pickup Unavailable IssueI love the setup on the app. I love the restaurant and the food. But I am so tired of ordering and then the app tells me that the soonest available is not available to pickup. So then I advance the time about 10 miniutes and reorder, and it still repeats the same message. I even put it 2 hours ahead, and it still said my pickup time was unavailable. This has happened nearly every time I have tried to submit my on the app. So I went and ordered it online, but not on the app...And sure enough, I was able to pick it up within 25 minutes. Please fix whatever is causing this technical error..Docta711Version: 1.4.6

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 7.2.0